
Sleep Number Reviews
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About Sleep Number
Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.
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Reviewed Sept. 1, 2016
I wanted to say that Bill from the Bangor, Maine Sleep # store has to be one of the best. Bill went above and beyond answering our questions about the new Sleep Number we purchased. We would and will go back to Bill with any Sleep Number questions and we will refer any of our friends to go see him! Excellent employee and manager! A++++, can't wait to get our new bed in a week.

Excellent you've had a great experience with the ordering process, and thanks for being a fan Derek. We'll make sure that Bill get's the kudos they deserve.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I needed a change and something different and got a Sleep Number bed. Their sales reps were very helpful in helping me determine what exactly I needed. The quality of the bed has been so good so far and I've less aches and pain since I've been using it.

Delighted to hear of the wonderful purchase experience, Daniel and thanks for being a fan! Here's to years of great sleep ahead.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I wanted a good bed so I bought the mattress and the frame from Sleep Number. Everything's good and I like it. Moreover, my experience with the delivery team was great.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sleep well!
Pete MSleep Number Online Customer Care
Reviewed Sept. 1, 2016
We tried other beds and after a while they just aren't comfortable anymore so we wanted to try Sleep Number. I assembled it myself because it was cheaper and everything was fine. I like the bed. I could adjust it to what I need. If it isn't working a one side, I can set it to differently to make it feel more comfortable. I'm very satisfied with it.

Happy to have you as a fan, Kevin and that you're enjoying the new bed. Keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I had been sleeping in a waterbed for years and I was having some back problems. I then bought a Sleep Number mattress and also got pillows and pillow covers. The pillows are awesome. In fact, I got some and gave them as presents for other people who also loved them. At the store, the sales reps made sure that I had plenty of time to check the beds out. I even had my grandkids with me, and they let them try all the beds. It was a great experience for all of us. The delivery guys as awesome, too. They knew exactly what they were doing, and I was shocked that it didn’t take much time to set the bed up. I love my Sleep Number bed. I’m still playing with it. Some nights I change the number on it and some nights I just keep it like it was.

Love to hear of the awesome experience with your recent purchase and delivery, Mary and having you as such a vocal fan. Keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I had two Sleep Number beds. I like their product so I recently got another mattress and a base. It was a very nice experience. Everything was great.

Glad to have you as a fan, Sandy and you had a delightful experience with the purchase of your new bed. Wishing you years more of great sleep ahead!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
We’ve had a Sleep Number a few years ago and we absolutely loved it. We had it for four years but we sold our home and went on the road travelling. When we decided to retire down, we wanted to have that wonderful experience again with Sleep Number so we decided to buy from them. When they were having a sale, we bought the bed that adjusts to our shape. I didn’t get exactly what I wanted because we couldn’t afford the expensive kind. This one is not quite the same maybe because I put a memory foam topper on top. I wake up with a backache during the night and I’m just not comfortable but I’m going to adjust it tonight and see what happens. Overall, it was a very good experience. The sales agents were super, very knowledgeable about what to get, not pushy and very respectful of our budget and that’s important to me. We had the bed delivered but we set it up ourselves.

Excellent to hear you've a good experience with the order, Shelia and I'm sorry to hear you're having some trouble with finding comfort in the new bed. Please give our comfort specialists a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can help you get on the track of better sleep.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
My wife wanted a Sleep Number so we went ahead and bought one. We both have different preference in bed, so this was the compromise. We got a mattress and a base and the quality is fine. The sales reps were excellent, polite and helpful and not a pushy. The delivery team was quick and on time. And it was a good compromise between my wife and me.

Thanks so much for sharing, Gordon! The ability to change firmness on each side of the bed sure makes getting a great nights sleep easy.
Sincerely,
Alan SSleep Number
Online Customer Care
Reviewed Sept. 1, 2016
I heard Sleep Number were good beds. We went and looked at them and I got one on sale. Their sales rep was knowledgeable and nice and the quality of the bed is good. I’m happy with it. However, as soon as I bought it, I took a job in Kentucky and I haven’t been home in five months to try it out again. I’m looking at going home this weekend and hopefully it’ll be just as soft as it was when I left.

Absence makes the heart grow fonder. Right, Anthony? Happy you've had a great experience with the purchase and please reach us if you ever have concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I have various back problems and not comfortable with the current bed so we shopped for a Sleep Number. When we walked into the store, their sales reps greeted us professionally and answered all our questions. They let us try out the examples there on the showroom floor and we had a great time. We had our purchases home delivered and set up and their delivery team was very good. They came in and knew exactly what they were doing. They cleaned up after themselves, too. We've been very happy with our bed. It's helped a lot with my back problems and it's very comfortable to adjust and watch TV at night before going to bed.

Awesome you've had such an amazing experience with the purchase and delivery of your new bed, David and we love having you as a fan. Keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
We bought a Sleep Number, and we're very satisfied with it. It has individual temperature controls on each side, and my wife keeps pretty cool in the bedroom, which is fine during the summertime, but not in the wintertime. We also got the typical foundation, the SleepIQ, propped pillows and linen, and the sales representative was very informative, knowledgeable and honest. The delivery team was professional, careful of the premises, and it took them no time to get it set up and work properly. We had to use my telephone to get the SleepIQ to take it on the home network, but other than that, they did very well. However, we're not real keen on the pillows that we got. We were hoping to swap it with them, but I think we missed our 100-day window on that.
Reviewed Sept. 1, 2016
I've been searching for an airbed or mattress and some say Sleep Number is okay. For my personal need, I think air bed may be better. I went to the Sleep Number showroom to give their product a try. I loved it so I bought the p5 model. I also got the SleepIQ. It was on special and when I purchased it together with the bed, it's cheaper. I like the bed so far in the four months that I've been using it. I also like the SleepIQ which I think is pretty good and amazing that they can do so much. I've had no problems with the quality so far and the bed feels so good. I even suggested to my friend to also get one.
Reviewed Sept. 1, 2016
I had a Sleep Number bed before and I needed one that I could adjust the height, the feet and the head because I have some sleeping problems. I looked it up on the internet to see what other people thought and I noticed there were a lot of negative comments. In spite of all that, I went by my own evaluation. I went to the business, tried out all the beds and laid down on them, and the sales reps were wonderful. They called me to see if everything was all right. I feel like I could call them anytime if I have any questions about the bed or how to operate it.
I probably could have gotten something better as far as cost but I got tired of looking. Sometimes, I don’t know how to run the air on and off and I have to fuss with it. But I have a breathing problem and allergies, so I knew a Sleep Number would help. The other thing I like about it is changing the bedding. I’m 80 years old, so when I'm changing the bedding, it’s so much easier because it’s an air mattress rather than a heavy mattress. So far, so good. I’m very happy with it.
Reviewed Sept. 1, 2016
My grandson bought a Sleep Number mattress and was very satisfied with it. I was having problems with my back and he talked me into talking with them and seeing it. I talked to the clerk who explained the background of the product. She was also very accommodating when I laid on a bed. I also had a wonderful time with the delivery team. I was also able to make adjustments myself electronically that they showed me how to do.
So far, I'm very happy with the Sleep Number mattress. It has helped my situation dramatically. I can get in on any position on the bed and have full support which was important. It's a quality product. I was hurting badly and now I'm sleeping very comfortably. I've never had a mattress like this before. I highly recommended it to many of my friends if we get to talking about health issues or back problems, or anything related to spending time in bed. The bed is very important and the money situation is immaterial compared with the results that I get for the standard mattresses. The brand also has a good reputation.
Reviewed Sept. 1, 2016
We got a Sleep Number bed so we could have different firmness on either side of the bed. I like being able to choose the firmness that I want and I like it firm but my husband needed something softer for medical reasons. The bed is very comfortable and we're happy with it. Everything’s good and I would recommend it to a friend.

Love to hear you are loving the new bed, Betty and thanks for being such vocal fan.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
My husband was complaining about our current bed and having back and hip issues. He wanted to buy a Sleep Number bed to solve the problem. We got the bed and the base that came with it. However, it would've been great to have the base as an option if it was something that we paid extra for. At first, there were some pain and uncomfortableness with Sleep Number. It’s an adjustment which I'm left on my own to figure out what is going to work for me. There are days when I peek to see what my husband has on his side and sometimes that feels better for me and sometimes mine does. I’m at 25 or 30. At the lower numbers, it’s really hard to make the bed to get it nice and neat. It's deflated so doesn’t look very nice if it’s not made. I crank it up to 40 when I’m making the bed but deflate it a little when I go to bed so there's a definite learning curve.
The saleswoman did a great job and was awesome. She was excited, enthusiastic and happy with us because when we walked in, we had already done the research and wanted to buy the bed and she didn’t really have to sell it. Unfortunately, she had no help so once other people started walking in, her attention was divided. That sucked because we wanted to try all the beds and hear everything she had to say, but she did the best she could. I also wished I had known about the adjustable head and foot type. I thought that was given and didn’t know that it was an extra added thing. I was disappointed about that part because I would have loved an adjustable mattress, but it costs more. We assembled the bed ourselves and it was easy enough to do. So far, we haven’t had any problems and everything still works.
Reviewed Sept. 1, 2016
I have GERD, and needed to be able to raise my head comfortably. I got the whole shebang from Sleep Number. The sales rep was very helpful and the delivery team was terrific and set the bed up for me. I'm happy with it, with the proviso that I'm going to have to go buy another pad for the top of it. If I get it low enough so that there is no hip pain, I have to have a ladder to crawl off it. Overall, I'd recommend it to a friend, but only to the rich ones. It was very expensive.

I'm delighted knowing you're getting the great night's sleep you deserve, Artha :-) Keep the great sleep going!
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
We had a very old bed, and we needed something that adjusts to both of us. We got the Sleep Number sale bed that only comes once in awhile - the base, beddings, and pillows. The reps were very helpful and professional. The delivery went fine. My husband was working in construction, and since we've gotten it, neither one of us has woken up sore in the morning.

Great to hear you're a fan, Nancy keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I hate the Sleep Number bed. They say it's supposed to help my back not to hurt so I got it but it hurts worse.

Hi Barbara, thanks for your review. We'd love to help you get the great sleep you deserve, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can begin looking into solutions with you right away.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Sept. 1, 2016
We wanted to get a bed we’ll be able to sleep in. The sales rep had us lie down on the Sleep Number and showed us different settings and stuff, and we liked it. But so far my wife's not impressed. She has a continuous backache all the time and the bed doesn’t seem like it’s doing anything for her. It's aired up like it should be and I’ve tried all the settings, but she says her side still loses air. I’m sure the bed’s all fine for most people. It's a very good product if you know how to use it or if it’s working right. I think it’s a matter of personal setting.
Reviewed Sept. 1, 2016
We were looking for a new bed and had heard lots of good things about Sleep Number. We went to a store, tried it out, and really liked it. We purchased a mattress, and Randy, the guy that we worked with, was really good. He let us go through the whole place. We came in there intending to buy one mattress and ended up buying a more expensive one, which actually fits our needs a lot better. He let us make the decision and wasn’t very pushy. He could’ve tried to upsell us even more if he really pushed it, but he wasn’t. It was a really good experience.
The delivery team did a really good job. They kept things clean, got everything in and out, and made a suggestion on the base that we had. But it was one of those things where they allowed me to go out, had a saw out, came back, made the correction on the base that I needed to make, and it worked out really well. They were very knowledgeable and knew what they were doing. They saw a problem and I was able to fix it before it became a bigger problem.
We really like the mattress. It’s very, very comfortable. The only thing I was trying to figure out is how I could possibly be rotating the top pad on. It still isn’t clear exactly how to do that. But other than that, I’ve been very happy with it. There’s only one thing I’m dissatisfied with Sleep Number and it's their app which kept saying that I could program the bed with it. I’ve tried to do that three times and I kept getting “call customer service”. I’ve tried calling customer service on that particular issue and wasn’t able to get through.
Reviewed Sept. 1, 2016
The bed we had was getting old. We needed an upgrade and we wanted to try Sleep Number. However, the bed is not holding the air. It might have a leak in it so I'm going to take it apart and find out.

I'm sorry you're having some troubles with your bed right now, Kathy. We're happy to look into this for you to resolve the air loss you've mentioned, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get started right away.
Thanks for sharing your review, we hope to hear from you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Sept. 1, 2016
We got tired of our other bed and we needed sheets. We got a Sleep Number and the overall quality was good. All in all, our experience with them has been easy and trouble-free.

We're glad you're enjoying your new bed, Reginald! If there's anything we can help with down the road, don't hesitate to let us know.
Thanks for sharing your review and keep sleeping well.
Sincerely,
Jamie SSleep Number Online Customer Care
Reviewed Sept. 1, 2016
My husband has back problems. He had tried Sleep Number and liked it. So we got the dual king and a queen with no pillows or bedding, but just the basic base. So far, we’re really enjoying it. Their delivery team was very professional and quick. They seemed to know what they were doing and then afterwards, one fellow explained exactly how it works. Now, my husband seems to adjust to it already. It helps him sleep better and for a while, he wasn’t experiencing any pain. Then recently, he’s had some problems but it has helped him out with that.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Jamie SOnline Customer Care
Reviewed Sept. 1, 2016
I am now sleeping more comfortably since I bought my Sleep Number bed which I got because I was having a little back trouble. Their sales rep was great. She explained to me how the whole system of the Sleep Number works. I also bought some sheets and they’re nice. Everything’s good. I'd definitely recommend Sleep Number.

Excellent to hear you're a fan and are loving your new bed! Wishing you years of great sleep to come, Tramell.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Sept. 1, 2016
I had a Sleep Number before when I lived in Arizona. When I moved to Utah, the bed was too big for the room so I had to get a smaller Sleep Number. Also, I decided to get one because my other mattress was hurting my back. I knew that Sleep Number didn't hurt me down in Arizona. I have no more back pain now. During the purchase, the sales rep did a good job and was very friendly. The bed was delivered three days earlier than they thought it was going to be so it was fine. I set it up myself and it went well. It's a good product and it's not that heavy. I can pull it up over my bed to get sheets on. All in all, I enjoy it. I've recommended it to other people.
Reviewed Aug. 31, 2016
Glorified camping mattress rip-off. I wanted so bad to love this bed but I felt like I was sleeping on a camping mattress every night. Seriously. The company did try to help by sending some $300 foam mattress pad to give more support but it didn't make a difference. I don't have back problems and now I feel like I have back problems. We also had problems with adjusting the Sleep Number. I'd ask it to go to 30 while I was on 50 and it wouldn't do it or go to the wrong number. I had to end up returning it which they charge several hundred dollars to come pick it up and then I was charged double for it, and they seemed to try and tell me that it was for delivery and pickup. Well I already paid for delivery so why am I being charged again? It's all smoke and mirrors people, unless you like camping... every night. Buy a camping mattress, put some foam on it, and that is a Sleep Number. Buyer beware... and way too much money!

Hi Kelly, thank you for posting your review. I'm sorry you weren't enjoying your bed while you had it, and we appreciate you giving us a try. While our Home Delivery Pick-up Service is often the most convenient, it's important for you to know that we have other options when it comes to the return of your mattress to us, including using a shipper of your choice or our pre-printed labels, which allows you better control over your investment with us. We're happy to go over our other return methods with you, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can get started right away.
If you have any questions we can assist with, please just let us know.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 31, 2016
We bought a Sleep Number Bed i8. We decided to look at this bed because it was rated very high with Consumer Reports. Our experience with buying the bed was great and the sales person Neal at the Santa Rosa Avenue store was very helpful. The process was awesome from start to finish. The delivery was on time, the set up took about 45 minutes, and the men delivering the bed were very helpful, respectful, and nice.

Awesome you've had a great experience with the ordering and delivery process, and thanks for being a fan Colleen! We'll make sure that Neal get's the kudos they deserve.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
The sales rep at Sleep Number was great and absolutely knowledgeable when we got our Sleep Number mattress, padding, and adjustable base. Their delivery team was also fast - it didn’t even take them an hour to set-up the bed. I sleep on my bed often and I get an awesome sleep. It has also alleviated all of my neck and back pains.

I'm glad you've had a great experience, Janet, and that you're getting the great sleep you deserve. If you ever have any questions, or need some more information on your bed, please just let us know.
Sincerely,
Alan SOnline Customer Care
Reviewed Aug. 31, 2016
Sleep Number had multiple beds, pillows and sheets in the home show with different qualities. We laid on different tops and tried the controls. The bed got delivered right away but the problem is they started charging us for the bed before we even got it. But we talked to the lady at the home show who was a manager at the store we bought the bed from and the company put another month before the bill started.
My wife's had multiple surgeries and her shoulder is hurting all the time that's why we went with the bed, but the company needs to come up with a better system. Sometimes she still sleeps on the recliner because she slides down on the bed. Her problem is when the bed is tilted up, like in a hospital bed, she constantly slides down. But the delivery guys seemed knowledgeable when they put the item in and set it up. My wife was there during delivery and they showed her how everything worked. They also made sure that she knew where the 800-number was if there was any problem.
We got the split king but I wish I got two singles. It would’ve been cheaper and I wouldn’t have to fight the special sheets we got as much. But it's comfortable. Some days, I feel like I need it softer, like yesterday when I was exhausted and the softness feels good. But I don’t sleep as good in the soft, so usually I take it up when I’m watching television which is nice. It was like having two different beds in the same place. With the controller, I can change it without having to go through a whole bunch of hassle. Also I called them for the financing for the bed and there wasn’t an interest rate as long as we paid it off under certain conditions. It’s a very good product and very good service.
Reviewed Aug. 31, 2016
I've owned several Sleep Number beds, and the 6th one I bought was a twin-sized bed and base for my mom. She's ill and I knew it would help her. The sales representative and the delivery guy have been awesome. The delivery guy pointed out to me that there was a tear in the platform. It was something that will not hurt anything, but I was glad he did. I called Sleep Number about it and they wanted to replace it. It was going to be a rural delivery, however, it was going to be a big expense for me and for them.
I got something negotiated that I thought was reasonable, but it was very stressful trying to negotiate it. We got it resolved, but I had to wait every time I tried to call them, and the wait time is horrible. When I finally talked to somebody, he couldn't help me. And then, he sent me somebody else who wouldn't help me. Finally, I got the executive office, and the lady and I were able to negotiate something and worked it out. But by the time I got to her, I was in tears. I love Sleep Number beds. The bed I got works fine, but the platform had a rip in it so I wanted it to be made right. They gave me a discount, and we ended up getting it corrected, but it was a nightmare working my way through the system to try to get somebody to speak some logic about it. Other than the issues I had, I'm still satisfied with my experience.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 31, 2016
The sales rep was real knowledgeable and adjusted the bed for me, and she also showed me how to adjust it. She was really good. We sleep wonderfully now with our Sleep Number bed.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 31, 2016
The Sleep Number bed has the ability to adjust its firmness and since my husband has a bad back, he wanted it. It was very simple to set up, but then we got misled in terms of the different models. There was a problem with the foam on top of the mattress. About a month after we had it, we spoke to their reps and they were very helpful, and had the foam replaced with something more flexible. Once we got the new foam, we’ve been very happy with it. He’s definitely more comfortable with it than the previous mattress we had which was supposed to be very high quality. We had spent quite a bit of money on that bed but he was never happy with it. So we decided to go with the Sleep Number and put the other mattress in our guest room. So far, we're satisfied with the quality of the Sleep Number bed. I'd recommend the company to a friend.

Thanks for spreading the word, Wendy! We're so glad your investment in a comfortable nights sleep is paying off.
Sincerely,
Alan SSleep Number
Online Customer Care
Reviewed Aug. 31, 2016
I needed a new bed and we went to a Sleep Number store and we talked to the reps about it and they were great. Every question we asked, they had pretty much the answer for it. Sleep Number seemed like a good bed to buy so we ended up buying a base that tilts up the head side of it, a mattress, and a stand. Our purchased items are great and awesome, and I enjoy it.
The delivery team was okay, although, they could have been a little bit more professional. They just threw everything off the truck. They’re just tossing everything around like it’s nothing to them at all. The person that explained the bed operation didn’t do it really well so we ended up calling the store and they helped us out a little bit. But other than that, the experience wasn’t that bad.

Thanks for sharing your review, Joseph and don't hesitate to reach out to us with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
I've had a lot of uncomfortable nights of sleep and the work that I do requires me to be able to get a good night's rest, so I decided to buy a Sleep Number bed. I bought the whole package - the mattress, base, pillows, and bedding. At the time of the sale, the gentleman was very helpful and thorough. What questions I knew to ask based on the product that was being demonstrated were answered. Everything was thorough with the delivery as well. They hooked up something on my home computer and I grew frustrated trying to log on to my PC to look at the sleep data although the data is also available from my cellphone and the remote itself.
The issue which took me six months to express was about the massage feature on the flexible base that I was not enjoying completely. When I was in the store, I thought I was going to use it but when I got home, I didn't like the humming sound coming from the equipment - the same noise coming from a massage chair in a parlor. I don't even turn it on except for when I just want to hear some noise and be shaken like a little baby - then I turn it off after a minute. I know I'm not getting the optimum use of the massage feature.
I finally called them and they told me that I need carpet on my wood floor. Nobody told me when I purchased my bed and the base that this feature works best on carpeted floor. They also didn't tell me that the massage feature works best in one of their platform beds. So now I'm looking at purchasing carpet, which is another investment and I'm wondering if that's really going to solve the problem. It may be a bed issue after all and not a floor issue.
Also, though the mattress itself and the body pillow are wonderful, I hate the firm contour neck pillow that I bought for myself. I use the soft pillow that my husband got more frequently instead of it. Nevertheless, the slip cover which protects the pillows is wonderful. I love the quality of the mattress. I sleep great on it. It was definitely a good experience with Sleep Number too and it was a big investment for me.
Reviewed Aug. 31, 2016
My parents have a Sleep Number so I also bought a Sleep Number adjustable base, a bed, sheets, blankets, a bed skirt and everything that goes with it. Their delivery team was great. For the most part, the quality of the items are good. The sheets were the cool touch but it's very expensive. They are not as high quality as I would expect for spending that kind of money.

Thanks for taking the time to submit a review, John. We appreciate the feedback.
Sincerely,
BrettSleep Number
Online Customer Care
Reviewed Aug. 31, 2016
My husband was having back trouble and we needed something that he could sleep on so we bought a mattress from Sleep Number. They put it together for us and were very helpful and respectful of all our things. We got exactly what we needed to take care of my husband's back problems and it worked out really well. My husband's been able to sleep on that bed in our room again.

Thanks for sharing your great experience with us, Cathy :-) Wishing you the best sleep ever and if you have any questions about your new bed, please don't hesitate to ask.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
We bought the whole Sleep Number package to replace the old one we had that was just dilapidated. Their sales professionals and delivery team were good. I recommend them to my friends.

We love to hear about great experiences, Philip and thanks for being such a vocal fan.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
Sleep Number was adjustable and I'm not sure if I'm comfortable on a hard bed or a soft bed so I bought their mattress. The sales agents were very good and helpful. They made me feel comfortable and answered any questions. I'm still working on getting used to it, but most of the time, it's pretty good.

Thanks for sharing your experience with us, Flora. I'm glad we could help make your in-store visit a pleasant one, but I'd like to see how we can help make sure you're getting the most comfortable sleep possible. Please give our specialists a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll start exploring some solutions right away.
We look forward to hearing from you soon.
Pete MSleep Number Online Customer Care
Reviewed Aug. 31, 2016
My wife and I had bought several mattresses over the years and it seemed that they all ended up too soft. I thought that rather than risk buying another one that was too soft, I'd buy one that was adjustable from soft to hard. That way, I could ensure that I had the option to making it hard at least so I got the Sleep Number mattress. I didn't want to spend a whole lot of money on it. It's a bottom of the line twin-sized mattress.
We live in Florida in winter and bought the bed in a store located in a mall north of New Port Richey. The sales reps were fine and helpful. The bed was shipped to me and I assembled it myself. It was simple, but then I'm an engineer so it wasn't much of a challenge. My biggest concern is how long it'll last. It's certainly a high-quality air mattress but I wonder if it might spring a leak someday.
Reviewed Aug. 31, 2016
For years my wife and I have been very different as to the kind of mattresses we wanted. I liked them soft while she liked them hard. So, it was good that with the Sleep Number bed, we could get everything in one mattress, where she can have her side harder than mine. The sales rep was excellent and the service was great. He walked us through the whole process and showed us all the different mattresses and options we had until we got the one that we wanted. The delivery team came in and got everything organized and set up very quickly, and it was a good experience. Our Sleep Number is an excellent bed and we love it. It's doing great and we're very satisfied with it.
Reviewed Aug. 31, 2016
We had a Sleep Number before but it wore out after 20 years. We got a different mattress but we didn't like it so we went back to Sleep Number. Their sales rep knew what he was talking about. The bed will probably last me for the rest of my life and so far, it's good sleeping for me.

Thanks for trusting us with your sleep for so many years, Paul! If you ever have any questions we can help with, please just send me a message and I can help.
Keep sleeping well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 31, 2016
The Sleep Number salespeople were real nice and we had our purchased items for home delivery. One problem I had is that the man at the store told us when we bought at Lynchburg that any queen sized sheet would fit on it. I got a queen size sheet but it would not fit on the bed since it's too big. I think my wife told the people yesterday and called about it. The bed is really nice and I like it but it hasn't helped me with my back problems. My back's not feeling any better and I had to go to the doctor yesterday.

Glad you've had a nice experience with the purchase, Roger and sorry to hear about the sheet concern. Don't hesitate to reach out to us with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
We needed a new bed so we tried out a bunch of them and found Sleep Number was the best one. We worked with Julie in the store and she was fantastic. She really helped us out, put us in the right direction, explained all the differences and spent a lot of time making sure that all of our questions were answered. We got the mattress, base and some sheets. We then scheduled a home delivery and my wife who was there at that time said that everything went fine and they got it all set up for us.
The only issue was that Julie, who bent over backward to help us out, who was wonderful and helped us even when we went back into the store, didn't get the credit and commission for my sale. We used Sleep Number credit through GE Capital or Synchrony and they didn’t approve us for the full amount. I got a call from someone in the Sleep Number call center and he said that they would work this and that we'll get upped. That got all worked out, but then he ended up getting credit for sales that he had nothing to do with and I have been very upset for several months about that.

Thanks for sharing your review, Andrew. While I'm glad you've had a good experience overall I'd like to look into your concerns to see how I can best help. Just send us a Private Message with your account info and a good phone number and we'll get to work for you right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
My wife’s back was hurting as she's on her last trimester so I got the c2 mattress and base from Sleep Number. The sales rep was very good, really nice, and helped us understand what it was that we wanted. Setting up the bed was fairly easy. I’ve never set up one before, so it was like learning on the fly. We’re happy with bed and it's worth the purchase. Since we got the bed, my wife can sleep better. It really helped out because her back problem is gone, and so is mine.

We love to hear about great experiences like your's, Santos thanks for sharing with us. Keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
I kept finding all kinds of mattresses and just couldn't get comfortable, so I decided to buy a Sleep Number mattress that raises up and the two sides depending on what I want, just so I could get comfortable. The sales reps in Lake Charles were very nice. They showed me the beds. I would've loved to have that big, thick king-size one, but we went with a queen-size mattress instead. It came in about a week and was set up in my bedframe.
The bed has helped me 100%. I had two hernia surgeries and a mass up in my belly which was taken out and I enjoy my bed because I can put it as soft as I want or as hard as I want and raise it up 'till I’m comfortable with my stomach. I can set it to where my belly feels like it wants to be, go up as high as I want and low as I want to sleep and I sleep on a pillow. The only thing I got concerned about was when the mattress was first delivered it, the sheets did not fit on the mattress, contrary to what was said by the sales rep that all the queen size sheets would fit on it. I had to go with the king-size to make it go around the mattress. Now that that it has settled and I've slept in it, my queen-size sheets do fit on it.
Reviewed Aug. 31, 2016
I wanted an adjusting bed because I have back problems. I got the basic Sleep Number as I liked the adjusting factor. On some days I need it softer, and on other days I need it harder. The interactions with the sales reps and the delivery crew were all great. I didn't have any problem, and my experience is generally good. However, I have a problem with the pump as it does weird things when I try to pump it or get it down by five points - it doesn't do anything. It just clicks and doesn't pump, so I have to go up two then down 1 time just to trick it. I want to get that fixed. But, other than that, it's a great bed and I have nothing bad to say.

We're glad you're a fan of our beds and you had a great ordering and delivery experience, Petia and I'm sorry to hear you're having some trouble with your pump. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get to work for you right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
My husband and I have differences in sleeping habits, so I wanted to try something that would be flexible for that. Luckily, I was the only one in the Sleep Number store at the time, so the sales rep was able to help me and answer all my questions. The delivery went fine. I've recommended it to my mother and father-in-law and they ended up buying one too.

We love having you as a fan, Tara! Thanks for spreading the word.
Sincerely,
Alan SSleep Number
Online Customer Care
Reviewed Aug. 31, 2016
I had trouble sleeping but since getting the Sleep Number I sleep better. Their delivery team came in, installed it quickly and gave me the rundown on how the bed works. The bed's got great quality.
Reviewed Aug. 31, 2016
We've been looking at different mattresses and had tried out the ones where they deliver it to the home and like fold it up. We're trying to find the best thing for my back and we chose the Sleep Number. We got two beds - the SleepIQ, and the special liners. We weren't that happy with the people that were working in the store, but we did order over the phone, and they were really helpful. The items were delivered to us, and they set it up. It was really easy, and the crew was great. It was a pain-free experience. We're very happy with the bed. Depending on how I'm feeling, I can adjust it to comfort my back, or whatever I need.

Glad you had a great experience with ordering and delivery. Keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
We saw Sleep Number at a State Fair and decided to try it. We got a whole unit, including a mattress and the mechanism that put the feet and head up. The delivery team was fast, and they put the mattress on a platform and showed us how to operate it. Sleep Number is very good and we like the packages. We also bought another mattress for our place in Florida.

We love to hear about awesome experiences, Donald and thanks for trusting us with your sleep. Here's to years more of great sleep to come!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 31, 2016
We just wanted a new bed so we bought a mattress and some pillows from Sleep Number. The store's sales reps were good and helpful. The delivery team did fine, however, they never hooked up the computer part that tells me how I sleep. I think that was a feature I paid for but never got. Nonetheless, I like Sleep Number because I sleep good in it.

Excellent to hear of the smooth experience with the purchase and delivery, Brent and sorry to hear SleepIQ wasn't setup for you. Simply give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get working on this right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
Bought the c2 so we can have better night sleep but this been absolutely nightmare. Ever since we got this, something is not right every time and complained, they sent us some goodies but no permanent result. There is no free technical help, you as consumer must tear apart the bed to find out what is wrong then they would help with parts. Never ever buy this product. After just one year and a lot of money spent and wasted, we are now considering European Sleep Design.

Thanks for sharing your review, Aaron. I'm really sorry you're not sleeping well and we'd like to get you in touch with one of our managers to help get you back on the track of better sleep. Just send us a Private Message with your account info and a good phone number and we'll schedule your callback for you.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I've always heard about Sleep Number and I got tired of my back hurting so we went over the store, talked to them, and I bought one. Everyone that I talked to at that store were super helpful and I’m very pleased. Their sales rep is the reason I bought it - his attitude and the way he made me and my wife feel like he cared of what we got. He was very knowledgeable, told us about when the promotions were coming up and stayed in touch with us until we came and got it. I love my Sleep Number bed. We put it together ourselves which only took 20 minutes.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Sincerely,
Alan SSleep Number Online Customer Care
Reviewed Aug. 30, 2016
I needed a new bed and I thought I would try Sleep Number. And I made a mistake in the purchase - it's a waste of money. I don’t like it. It’s very uncomfortable, no matter what I change the setting to. I’m sleeping worse now than I did.

Thanks for sharing your experience with us, Mark. I'm really sorry you're not getting comfortable and we'd like to help. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll look into solutions for you right away.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
My daughter had a Sleep Number bed and it helped with her back. And since my husband has a bad back, I bought one for him, too. Sleep Number's salespeople were very nice. We like the bed and we're very pleased with its quality. I would recommend it.

That's amazing, Janice :-) Thanks for the love!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I needed a new bed and thought an air bed would be the way that I needed to go so I purchased a Sleep Number C2 king size bed with a sponge topper for it and pillows. Their reps were nice and knowledgeable. I’ve had water beds before and always set them up so I set the bed up myself. The instructions were adequate. So far, the quality is okay. However, I’m having trouble keeping the sheets on because the mattress topper doesn’t stay put. Nevertheless, I was very pleased with my experience with them.

Hi Lori, thanks for taking the time to let us know how it's going. We really want you to love your bed, and we'd like to see what we can do to help. Just give us a call at 1-888-411-2270 when you have time to tell us more and we can get started.
We hope to talk with you soon.
Alan SSleep Number Online Customer Care
Reviewed Aug. 30, 2016
I previously made a purchase with Sleep Number and was happy with it so I decided to buy from them again a king size bed. The sales agent was very positive and helpful. I was moving so I had them deliver it to my new home. They’ve got everything set up for me and it went well. Overall, it was an easy process and handled very professionally.

Thanks for trusting us with your sleep, Sally! If you ever have any questions we can help with, or just need some more information on either of your beds, please just let me know.
Sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 30, 2016
I was looking around for a bed and saw that Sleep Number was comfortable so I purchased the mattress and base. Their reps were very friendly, professional, knowledgeable and weren't pushy. I’m satisfied with Sleep Number so far.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 30, 2016
I had some family that had Sleep Number and liked them. So I got a couple set of sheets and a mattress pad with it and the movable base. I had the items delivered and they called me the night before and told me they were going to be there the next day. I took off from work. They called me 30 minutes before they were supposed to be there (11:00) and said that they had some kind of a personnel problem and weren't coming. It was going to be another six days before they could come, which ticked me off. But I had no issues once they got there. The quality of the bed is good so far.

Glad to hear it was an easy process with delivery, Robin and I'm sorry about the delay with getting the bed to your home. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays if we can help out with any questions or concerns.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
We loved our first Sleep Number bed which we had for about 12 years and we like our second one even better. We would definitely go back to the store at 1916 Houston when it's time to purchase a new one because everybody at that store was super friendly. We were probably in there for an hour and the sales rep spent a lot of time with us making sure we got the best product fitted for us. He explained the different mattresses and measured our Sleep Number. He didn’t rush and was very polite and cordial.
The delivery team was on time. Aside from the warranty, they went through the bed with us again and made sure we understood how to use it, even if the guy that we bought the mattress from had already explained it. They were super clean, too. The experience was pleasant from start to finish. The mattress is superb and so was the service.

Excellent to hear of your wonderful store visit and delivery experience, Danyale and thanks for sharing your review. Here's to years more of great sleep ahead!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
We were tired of our Tempur-Pedic so we bought a Sleep Number. The sales agents were perfect and they didn’t rush us and just let us take our time making a decision on how we wanted to go.They put it all together and helped us carry the other one out. It was really heavy but they acted like it was nothing. They were really great and courteous. We are very comfortable with the mattress that we got.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 30, 2016
We decided to try Sleep Number because it's adjustable. If we feel like we need it softer, we can do that and that's what we liked about it. I purchased the bed in Florida and I had it delivered in Ohio. Their delivery team was excellent and professional. They came in and showed me how it went. We're very happy with the bed and my wife loves it. We're enjoying it 125%. It's the best bed I've ever slept in. We'll probably end up with another one in Florida.

Thanks for taking the time to share this with us, Donald! I'm glad you're loving your new bed, and I'm sure you'll be sleeping well for many nights to come. If you ever have any questions for us in the future, please don't hesitate to ask.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 30, 2016
The sales reps were very conscientious. The delivery of the bed was good. The guys picked the old bed out and were in and out. They knew what they were doing and were very good. I like the Sleep Number bed and I've enjoyed it. My back is much more comfortable with it. I leave it on one setting once I found my setting. I had a soft bed before and if I slept in too long in the weekend, I can get some discomfort in my back. The Sleep Number has been a real plus from that standpoint.

Thanks for letting us know how you're doing, Mike. That's wonderful news and we're happy to hear your bed is helping you get the great sleep you deserve. Let us know if you ever have any questions we can help with.
Sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 30, 2016
My wife and I have different requirements for a mattress so we got a Sleep Number. The sales reps were great. They walked us through it all and we purchased a mattress on the spot. Everything was also great with the delivery team who did a really nice job. They took our old mattress and put in the new one. So far, the mattress is working well. We haven’t had it that long but the comfort has been consistent.

Awesome to hear about your great experience with the order and delivery, Frank and don't hesitate to reach out to us with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
We like our new Sleep Number bed. We wish we could have gotten the next size up but this is pretty good. The sales reps were really nice folks. They're pretty knowledgeable about everything. The delivery team was quick in setting the bed up and were also really friendly. They showed us how to use the remote, cleaned, took all our trash with them, and left. They were really good. We haven’t had any bad experiences with them so far.

That's what we love to hear, Richard and thanks for trusting us with your sleep. Here's to years of more great sleep to come!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I needed a new mattress. And when I decided to get one, the Sleep Number sales reps let me try different beds and found my sleep number for me. They are a great part of why I bought the mattress. Had the items delivered and the guys who brought it were excellent. Our bed is terrific, I had never had a better night's sleep and I don't wake up more tired than when I went to bed. My neck and back don't ache. The bed's very well made and Sleep Number have very good professionals working at the store.

This is what we love to hear, Yvette thanks for sharing your wonderful experience and keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
My husband has chiropractic issues, so we purchased a Sleep Number mattress. Their sales rep was really nice and didn't pressure us. He even gave us different quotes on a couple of types of beds. We had it delivered to our home and setting it up was easy. We're very satisfied with the quality and we have noticed a difference since having it.
Reviewed Aug. 30, 2016
Before we got our Sleep Number, I slept on the couch for months because I had back problems and our old bed sucked. So then we came out and tried each Sleep Number bed from the lowest to the more expensive ones and I fell in love. I’ve got everything I wanted and it was a good experience. My wife loves it but I had to get used to it because of the divider from her Sleep Number to mine. My 25 is lower than her 25. I’m 6’ 5”, 200 pounds while she’s 5’ 2”, 100 pounds and sometimes she’ll roll off into my side of the bed. But besides that, the quality is great. Additionally, the manager I dealt with was awesome. He helped me out and got me approved for credit which was exciting because I’ve been working on my credit for a while now. All in all, I’m satisfied and I'm comfortable and have less pain.

We're glad you're a fan and you had a great ordering experience, Tom and I'm sorry to hear you're having some trouble with your mattress surface. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get to work for you right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
My wife bought us a Sleep Number about 20 years ago. It was a king-sized bed and I thought with my health problems, I needed one where the foot would raise up. I gave the king-size to my son and went and bought the regular one that I got now that raises my feet up. It helps get the swelling out of my feet at night. The bed is great and I love it. I wish my wife had bought the king-size ten years before. That’s why I gave it to my son. No one is going to get a better night’s sleep in any bed other than that one.
The only problem I had was when the wife got the original king-size. We lived in Rockmart, Georgia then. I wanted to buy some new sheets for the king-size that I already had. I live in Monroe, Georgia now and I ended up not getting one set of sheets because Sleep Number kept sending it to Rockmart. For two weeks, I told them I don’t live in Rockmart, and they still sent that set of sheets there. I was happy with what I got so I just let it go. It’s worth losing the money not to talk with them anymore.
Reviewed Aug. 30, 2016
We had a Sleep Number bed before and we had it for 11 years. Then we experienced trying our friends' Sleep Number when we were dog sitting for them. At that time we had no idea what our numbers were but we played with the bed that night and thought it was really nice. It interested us enough to go out and look at them and this time around, we got the FlexTop king. This bed raises and lowers the head so it comes with a modular base, not the designer base that sometimes they show with the bed. After purchasing the bed, another sale came up that had sheets, so we went back to the store that we bought the bed from. We got new pillows and bedding because none of the sheets would fit - we bought the bed skirt. We also got the SleepIQ so that it tracks our sleep every night.
My husband and I are going to retire within a year so we wanted to get this bed where the head and feet would raise. We wanted to get it done and paid for before we retired, instead of making that major purchase after we're retired. Hence we were an easy sell, from the point of view that we knew that we wanted another Sleep Number. We did shop the sale. We had been looking and just decided that now was the time. T
The sales people from Sleep Number were very helpful in this regard because I'm very persnickety about colors, how things match, and how things look together. They were more than willing to put blankets or duvet on the bed to make sure that the colors, sheets, and everything that I wanted would all go together instead of just looking at a book and guessing. They went out of their way to make sure that we knew how to run the bed, though we already had our Sleep Number bed to do that. They also showed us how to do the zero-gravity position on the bed to make sure we were comfortable with it. The store also called to make sure that we were not having any problems with the SleepIQ and that we understood everything.
I scheduled to have the bed delivered and their team has been dynamite. They called when they were about 20 minutes out so I knew they were coming. They had been delivering all day and I think they still had two deliveries after me, but they couldn't have been nicer. They were extremely clean and very courteous. They also made sure that everything worked before they left the house. They took care of all the packing, strapping, cardboard, etc. They also took the old bed with them. I'm very leery about letting people I do not know into my house, especially when I'm by myself. However these guys may have been very conscious of that - maybe their personalities is why Sleep Number hired them - and they were very reassuring. They didn't make me feel funny at all and for me, that's a big deal.
We love the bed's quality, and we knew we would. It's given us the best nights' sleep we've ever had. We even loved our old Sleep Number dual-chamber bed wherein the head or feet did not go up. My husband has a disk problem in his back which has been going on for maybe 10 years. If he feels a twinge, he will adjust the Sleep Number - either making it softer or sometimes a little harder - and it has helped his back tremendously. I would recommend this bed. Even though Sleep Number is not a cheap bed by any means, it is an investment one would definitely want to make because they're gonna enjoy it the rest of their life or however long they have the bed.

Glad to hear you're a fan and are loving your new bed! Wishing you years of great sleep to come, Penelope.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I've always wanted to try Sleep Number, so we went into the store to try them out, and ended up buying a mattress. We also got a couple of pillows for free. Their sales reps were friendly and helped me find what I was looking for. I had it delivered at home and my husband said they shipped it out before it was due, which was amazing. My new mattress is wonderful. I sleep so much better now and I don't wake up with a sore back anymore. I recommend it to my friends.

Great to hear of what a wonderful experience you have had the store and with delivery, Elizabeth. Thanks for being such a vocal fan!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I've got a back that's been bothering me and have tried expensive things and would try sleeping on a rock if I thought it would do any good. I got the Sleep Number bed and it was delivered quickly. It's a nice bed and it works real good for sleeping but doesn't do much for the back. One of the things I like about it is that if I want to go to super firm or soft it can and recently the back part of it seems to help a little so I've been satisfied.

Nice your delivery went smoothly, Phil and the mattress is helping with your back pains. Keep up the great sleep.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
I've got a bad back and have been thinking about the Sleep Number bed for many years. My brother has one and he swears by it, so I bought the C2 bed, without the base. But I haven’t put up the bed yet because my back has been too bad, although I've read the directions and the bed looks really easy to put up. One of the things that bothers me is that they suggest that I get a surge protector and plug the bed into it, but that is not covered by Sleep Number. But still, everything has been simple with them.

Thanks for sharing your review, Donald. Simply give us a call if we can help out with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
We've had a Sleep Number bed in our home for years and we just got another one for our RV. It's great because my husband and I both have back problems and I also have arthritis in one of my hips. So, it helps so much to be able to control the softness of the bed.

Thanks for being such a long time fan, Debra and for trusting us with your sleep. Here's to years more of great sleep to come!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 30, 2016
We had been having hassles with the mattress that we'd been sleeping on and needed a new one. We threw it out, got another one, and it was just not a comfortable sleep. Then we started seeing the adverts on TV about Sleep Number so my husband said that we'd go to their store and have a look. The salespeople in Lafayette went out of their way to help and whenever we see something in the store, they were always open to discuss it and show us how it would work. The lady went through the whole process of showing how our body is lined up and where it should be softer or harder for a comfortable sleep and we walked out of there with no questions. We told her we'd discuss it and come back, however, when we decided to get one, somebody else phoned and we were upset that the first sale didn't go to the Lafayette store because it was their time. They were upset too that first purchase.
We got the bed for the main bedroom then eventually, we got one for the spare bedroom. For the second one, we went to the store and made sure that they got the sale. It's a very comfortable sleep and the best buy that we have ever done in a mattress and we've got no complaints about it. What is also nice about this mattress is that if the setting works one night and the next night I'm uncomfortable, I can reset it and make it more comfortable. I can set it whenever and however and if I get visitors in and it's not to their liking, they can set it according to their body again. We also bought some pillows, the top mattress and the top cover for the mattress to make it kind of softer which is really marvelous.
We went through delivery for the second bed and they were good at scheduling around my timing, especially since I live out in New Iberia area. Before they came they phoned and said they were on their way. I also told them not to come early in the morning and they were good at it. The delivery team also showed me the booklet and how the controls operate. They even gave numbers that we can phone if we're not happy about it and went through it from A to Z.
When our son had to get a new mattress, we recommended him to go to Sleep Number. When I went to my son's apartment in Lafayette when they installed it, it was exactly the same person that did our two mattresses over here. He also went through all of it, taught me everything and was kind. I stayed in the room looking at what they were doing because I was interested to see how they do it and he was quite happy to have me around. He didn't even say, "Excuse me, can we just carry on with what we're doing?" kind of thing. He just explained to me as he did it. So, our overall experience with Sleep Number is remarkable. Unfortunately, my son's not happy with the bed. He's out of the country at the moment and I told him his 100 days will be up by the time he got back but he said there's nothing he can do.
Reviewed Aug. 30, 2016
I had a good experience with Sleep Number. I've been looking for a bed and they were running a sale which includes an adjustable bed for two different people. I got one and it's good. Their sales rep was very good, too. He answered all our questions well.
Reviewed Aug. 29, 2016
We bought a Sleep Number bed. It is like sleeping on a very expensive blowup mattress. You're told is a 100 night free trial and if you aren't satisfied at any point you can return it. What the salespeople fail to inform you of is that they are going to charge you $179 to return their air and minimum phone bed. They claim it's a free, no risk trial. It's A LIE! Had we been told this policy upfront then we never would have bought the bed. I've never had back or hip pain, but I do after I sleep on the Sleep Number. It does state in the paperwork that you are responsible for shipping return fees; however, the sales associate doesn't highlight that fact, EVER! Intentionally misleading and false advertisement. If you're going to offer a 100% risk free trial then you shouldn't charge customers a return fee. The implied meaning is that a customer can return a product with no additional charges. Never buying from your company again. I will never recommend your company either.

Sorry you haven't had the experience you were hoping for, Heather. We agree, advertising a free, no risk trial and then charging return shipping would be wrong, which is why we specify that our trial is a 100 night in home trial, and we provide you with the terms and conditions of the sale, which detail the return process and costs. I want you to know your feedback on this is important to us, and I've made sure to forward your comments on to our leaders so they have the chance to review this. If you have any other questions or concerns, please just reply here and we can help. ^Alan
Reviewed Aug. 29, 2016
Tony was great. This is the second Sleep Number we purchased from him.

We appreciate you trusting us with your sleep, Jodie! Thanks for choosing another Sleep Number bed. ????
Sincerely,
Alan SSleep Number Online Customer Care
Reviewed Aug. 29, 2016
My in-laws have a couple of Sleep Number beds and my husband's been having a lot of back problems so we got our own. At that time, Sleep Number was promoting the store and it had a pretty set up so we walked in there and tried the beds. Their sales reps were amazing and very detailed. They explained every bed that was set up during the display. They were very friendly. The bed is amazing and I love it.

Love having you as a fan and you've had such a great experience with the purchase and delivery, Amy. Thanks for sharing the love and keep up the amazing sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
We love the Sleep Number bed. We got the bed and the mattress and I haven’t had any problems out of them. The sales guy was good. The delivery team was top-notch because they were there when they said they were gonna be, very professional and knew exactly what they were doing, and knew a lot about the products.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Have a great day!
Alan S
Reviewed Aug. 29, 2016
I have lower back problems and I thought that the Sleep Number bed might fix the problem, so I bought their mattress. One of the reasons I was intrigued about the mattress is that it last for 20 to 25 years because it's not spring, hence the quality is good. And it was easy to set up. But I don't know what's wrong because it hasn't fixed my back problems. I've been to a Chiropractor, pain specialist, acupuncturist, and physical therapist but I cannot get my lower back to stop hurting. What's funny is that when I go to bed, I don't feel great and actually wake up worse. It hurts when I roll over in the bed and when I get up - it was worse than my previous mattress. There's something about this Sleep Number mattress that my back does not like. I'd wanted to return the bed but I didn't do it on time.

Hi Shannon, I'm sorry you haven't been sleeping well on your bed, and I want you to know we can help. When you have the chance, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we can learn more about the discomfort you're experiencing and help find a solution for you.
We hope to work with you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 29, 2016
I had heard about Sleep Number for years and I knew I wanted one. I actually turned my brother towards Sleep Number, so he bought one a couple of years ago and absolutely loved it. When I decided to get one, their sales rep showed me around and showed me a bunch of beds. She was very nice and helpful, answered all my questions and showed me everything there was to see. Their delivery guys were also quick and cleaned up their mess. They were in and out pretty quickly. This bed is fabulous and I wish I had bought one sooner. In fact, I have recommended Sleep Number to friends.

Excellent to hear about how easy the ordering and delivery process has been, Kem great to hear you're loving the new Sleep Number bed and being such a vocal fan!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
My mom had gotten a Sleep Number and she said that it helps her back so I bought one because I got a really bad back pain. The bed is really good and my back is way better now. Their sales reps were really helpful. They ran me through with finding my Sleep Number and let me try out different ones. They were all really nice and didn't pressure me into anything. I have recommended them.

Awesome to hear of your lovely purchase experience, Krista and thanks for being such a vocal fan!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
I have back problems and my husband has knee problems. We went into the Sleep Number store and their sales reps were very helpful. First, they put us on the one bed just to get our number and then once we received that number, we moved over to the different models of the bed and then put our numbers in to see which one was more comfortable. We ended up liking the adjustable one with the cool mattress. We also bought the railings and the pillows with it.
We scheduled for delivery and the team that came in was great. They were on time and they set it up and showed us how to operate it. They even told us to ensure that we filled out our warranty cards and then told to just call if we have any problems. But the bed is a little noisy when it's doing the massage, but other than that, I'm very pleased with its overall quality and it takes away all the pain. I haven't been able to sleep with my back for years, and now I do. It gives me a good night's sleep. I have recommended it to several people.
Reviewed Aug. 29, 2016
We were not happy with our prior mattress and Consumer Reports spoke very highly of Sleep Number. The sales rep was very helpful and answered all the questions we had. We didn’t feel pressured into buying something. The delivery team was very efficient. The two of them came in, moved the old bed out and just started opening packages and assembling the base. They put the pump on the floor and the two mattresses in there. They were very good. I'm glad we had them set the bed up. I like the quality of the bed. It’s very good. I have no problems with it and I would recommend it.
Reviewed Aug. 29, 2016
I love the adjustable base and the mattress we got from Sleep Number. Everything was wonderful during our purchase. The sales rep was very helpful and very informative. It was also perfect with the delivery team. They were very respectful of my property, of me, and of my time.

We're glad you're loving your bed, and had a great experience while shopping for it, Lester! If there's ever anything I can help with, or you need some more information on your bed, we're here to help.
Have a great day!
Alan SSleep Number Online Customer Care
Reviewed Aug. 29, 2016
My husband has back problems so we decided to purchase a Sleep Number bed. We got the bedding and adjustable base. The quality of the bed is good and my husband likes it. It was an easy and good experience.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Keep up the great sleep!
Pete MSleep Number Online Customer Care
Reviewed Aug. 29, 2016
We fell in love with the Sleep Number mattresses and its comfort just trying them out. We bought the whole nine yards - the mattress, base, pillows and the cooling mat. The sales reps were all great. They worked with us ‘cause we were trying to keep prices down. It was still pricey but everything is. My husband and I are both close to 60 so we figured with the guarantee that they have on it, it would probably be our last mattress that we’d be buying. Also, the delivery guys were wonderful. They came in and everything was hooked up. They spent time showing us how to do everything, which is far better than most. Everybody was very professional with everything we did.

Glad that you've had such a marvelous experience with the order and delivery, Pamela and please don't hesitate to reach us with any questions or concerns.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
After trying out the Sleep Number bed in the store, we got a mattress and a standard base. The delivery team was on time and set everything up with no problems. We're very satisfied with our bed and I would recommend Sleep Number.

Great to hear the order and delivery went excellent, Jennifer and you're loving your new Sleep Number bed!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
My wife has scoliosis and trouble sleeping. We decided to try Sleep Number as a last resort. We got the twin beds that rise and lower independently. The sales reps were pleasant to work with. The overall quality of the bed is good. However, it’s a little slow in its reaction time, and it needs a heavier pump on it. The hot and cold spongy mattress that my wife sleeps on doesn’t exactly work the way they said it would, but other than that, it’s okay. It's been a Godsend for my wife as she doesn’t wake up with the back problems she had before. It’s a little too expensive but good for people that have back problems and a little bit of money to burn.

Thanks for sharing your great experience, Roger :-) If you ever have any questions for us about your bed, please don't hesitate to ask.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
I have the adjustable base from Sleep Number. The sales rep wasn't that helpful as I already knew what I wanted but the delivery guys were very nice. I think the bed is overpriced as I could have slept just as well on a cheaper bed.

Hi Stephanie, thanks for sharing your review with us. I’m sorry that you haven’t been fully enjoying your bed, and we’d love to have the chance to look into solutions with you to help you get the great sleep you deserve. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and our team of experts can get started.
We look forward to working with you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 29, 2016
My husband and I have back pains and aches. One day, he decided that we’re going to try Sleep Number out and he liked it. So we went up the next day and decided to go ahead and buy the queen size bed and two pillows. The sales agent was very personable on what we needed. Then, the delivery and set up team knocked on the door and introduced themselves. We had our bed broke down and they carried it out for me, put the other one up, and was done in no time. I love the bed but my husband says it vibrates too much because it vibrates his ears. So I have to wait till he wakes in the morning to turn the massager on.

Glad to hear you're loving your bed, Maria :-) Thanks for the shout out!
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
We had the traditional mattresses and a Tempur-Pedic. Then we heard that Sleep Number was a good option for us, because we both wanted this type of mattress. We already had an adjustable base so we got the mattress, the cooling pad and the sheets from them, and we love it.

Awesome, Kim glad you're loving the new Sleep Number bed.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
I love my Sleep Number. My boss has one, and it was comfortable, so I got myself their mattress, base, and a cover. The rep helped me with everything. The team that did the delivery was good. They helped me with any questions I had, and set it up where I wanted it. I had a great experience.
Reviewed Aug. 29, 2016
We've had Sleep Number thrice already and since our old one was worn out, we decided to upgrade. Everything was good - from the staff to the quality of the products.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 29, 2016
I've had my Sleep Number bed for 12 years, and I love it. Last February however, I bought one for my daughter and we're having issues with it. My husband set it up wrong and my daughter's complaining again. We should have someone set it up.

Glad to have you as a fan and thanks for trusting us with your sleep, Tracie and sorry to hear about the assembly concern. Simply give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get working on this right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
Sleep Number has more options as far as sleeping. We bought the bed, some sheets and pillowcases, too. The quality is excellent, it's much better than the bed we’ve had. We love it and it's definitely worth it. Their sales rep was also fantastic and the delivery team was wonderful and made sure everything worked. We got excellent customer service from them.

Glad to hear the great news, Tera :-) Keep up the great sleep!
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
It was time to get a new bed so looked into Sleep Number and bought the mattress and the base. I feel very confident with the quality and the product has been really helpful as far as our sleep goes. It's nice to be able to adjust the cushion on the bed and make it comfortable. Their staff's very professional, quick and on time. I'm very happy with the customer service that I received and so I had recommended several people. I would be glad to go to that store again.

Glad it's been a happy experience, Veril. Thanks for the love!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
I liked that Sleep Number had a warranty and that I can adjust the bed. Their sales reps were great. They answered every question I had and were friendly. The delivery team was quick and professional. They taught me through on how to work the Sleep Number. I'm satisfied and happy with my new mattress.

Awesome to hear of what a great ordering and delivery experience you've had, Jovany and I'm glad you're happy with the new Sleep Number bed!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 29, 2016
We've owned a Sleep Number for about 10 years and my husband wanted a bigger one. They delivered it but we set it up which wasn't too bad. We just had to take our other one down so it took a little bit for the set up to do because we did both in one day. Nonetheless, we feel good about our bed and we really enjoy it.

Thanks for sharing your experience with us, Mindy. I'm glad you're enjoying your bed, and I'm confident you'll be resting well for many nights to come. If you ever have any questions for us in the future, please don't hesitate to ask.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Keep up the great sleep,
Pete MSleep Number Online Customer Care
Reviewed Aug. 29, 2016
I bought a Sleep Number 27 years ago and when it first came out, I was satisfied except for the noise on that pump. Then it started to loosen air in the mattress and we couldn't keep it aired up so we decided to get a new one. The new bed was shipped to us and it went together very good. It's really easy to set up and I like the overall quality. I don't wake up with a sore back in the morning. The only odd thing is the remote control not being attached to the mattress so as not to lose it because that control is easy to lose or misplace. But they made a good mattress.

Thanks for being such a long time fan and trusting us with your sleep, Michael! Here's to years more of great sleep to come.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
I discovered black mold in the inside baffling area of the bed. I have been very sick and the doctors have been stumped as to what has been causing my illness up until now.

Hi KL, thank you for sharing your concern with us. We think it is really important to know that while situations like this are rare, common household mold can occur in any mattress or piece of upholstered furniture under certain conditions. Mold spores are present in all outdoor and indoor environments. Our testing revealed common household mold levels were in each case lower than mold levels typically found in normal outdoor air and were generally lower than or comparable to mold levels found within buildings with good air filtration systems. We have been advised by independent experts that for consumers with mold allergies to be affected, the mold spores must be airborne or otherwise come in direct contact with the consumer, and this does not appear to be caused by our product. For further information related to mold, we invite you to visit www.sleepnumberfacts.com where you will find the latest information concerning steps Select Comfort has taken to ensure its products remain mold-free. You will also find general information concerning the health impacts of household mold. Full customer satisfaction is a top priority for Select Comfort. If you have any questions, please contact us at (800) 451-6340.
Thank you and sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
When we experienced the bed in store, we were absolutely amazed with the comfort level. I have Rheumatoid arthritis and bought the bed for pain relief, however, after delivery and much experimentation with the Sleep Number, it actually causes more pain. I have had to start sleeping in the guest room. We were told that there was a 100 day satisfaction guarantee only to find out that the 2,999.00 base is not returnable. Our salesman was very thorough -- highlighted and explained the 100 night in-home trial policy and had us initial the adjustable base return policy (without explaining that it was non returnable ) -- we thought we were initialing that it was returnable for 100 days. I will not be recommending the sleep number bed to my friends. In fact, I will be recommending the exact opposite.

Sorry you haven't had the experience you were hoping for, Christi, and I'd like to see what I can do to help get you sleeping better. Just reply here with the name and address on your order and I can get started.
Sincerely,
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
My back finally gave out on my old mattress which was good and firm but it couldn't be adjusted. After hearing on the radio that the Sleep Number could be adjusted back and forth, I went to their store and tried their beds. The p5 was too soft which was disgusting though I could harden it up. The p4 was the same and I got the p3 which worked out really well. I was in there for a while and they took time with me. It was all well worth it. Before I even purchased, I spent a lot of time with Diane, the sales rep, who gave me the whole story about when the guys were putting it together. She also told me that it might take me a couple of nights to get adjusted to it. I'd put it on a certain setting, leave it there and if it's too hard, I could drop the firmness and then try it there.
Their folks were very nice and even gave me a $100 coupon wherein if I knew somebody who had a Sleep Number bed, I'd give the company that person's name and address, have that somebody go over to the store and he/she could get $100 worth of Sleep Number accessories. The delivery guys came and set the bed up. They said they were going to be there a certain time, then they called and said they'd be early because their schedule was going well. They were there an hour early and told me if I have any other questions I could stop by or call the store. They showed me all the ins and outs as best as they could. I have the air mattress, the adjustable headrest and the attachments for it. Right now, the unit is working out greatly. I find myself sleeping really well. I have told my sister-in-law about the mattress and would recommend it to anybody and tell them to go to the store and try it. It'll do them good.
Reviewed Aug. 28, 2016
We needed a new bed so we got a Sleep Number mattress and a base. The quality is okay and I'm satisfied but if I was gonna spend 3,000 more dollars, I wouldn’t do it with Sleep Number.

Hi Tisha, thanks for sharing your review with us. We want you to know that if you're not sleeping well, or have any concerns we can help with, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays. We hope we have the chance to work with you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 28, 2016
Our mattress was really old. We were walking through the mall and Sleep Number had a nice setup. Their sales reps were very helpful but the delivery team was not as good. They were supposed to be here at a certain time but they were four and a half hours late. But other than that, they were good once they got to the house and got the bed all setup. I'd recommend them.

We appreciate you bringing this to our attention, Scott. I'm glad you're enjoying your bed, but I'm sorry you didn't have the smooth and efficient delivery experience we aim to provide. I've made sure to pass this information on to our Leadership for their review, and if there's ever anything we can help with in the future, please just let us know.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 28, 2016
I got the whole nine yards - $5,000 worth from Sleep Number and I'm pretty pleased with what I've purchased. I'm 81 years old and the bed feels really good.

Thanks for sharing this with us, Terry! I'm glad you're enjoying your new bed, and I'm sure you'll be sleeping well for many nights to come. If you ever have any questions for us in the future, please don't hesitate to ask.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Keep up the wonderful rest!
Pete MSleep Number Online Customer Care
Reviewed Aug. 28, 2016
I knew what I wanted when I went to the Sleep Number store and their rep sold me what I was looking for. I don't have any issues with the quality of the bed. It just didn't meet my expectations as far as sleeping. My wife loves it though.

Glad to hear it was an easy process with ordering, Robin and I'm sorry about the concern with your overall comfort. Please give our sleep specialists a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and our agents will explore all solutions available.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
We had a number of friends tell us that they slept better after having Sleep Number and we finally bit the bullet and used income tax money and got one. It seems to be of good quality. Once we determined what number we wanted to stay at, we had been happy. I like it a little firmer than my husband does and it's a good thing since I am able to do that with the bed.

Thanks for sharing the love, Rose Marie and keep sleeping great!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
I have had people that I knew who have used Sleep Number before and enjoyed them. We tried them out and liked them. Their sales reps were very informative, friendly, and not pushy at all. We were taken around and tried different versions of what they had. The delivery team showed up on time and the products were actually delivered much quicker than I expected. I'm very happy with the quality of the bed as well. I was impressed with their customer service. They've called us a couple of times to see how things were going. I'm sure the concept is to try and see whether there's any other product line we need, but there's no push. They're always very polite in wanting to know how things are.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Have a great day and sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
My wife and I like different settings on our bed and be able to adjust it. My in-laws have two Sleep Numbers, one in their guestroom and another in their bedroom. We stayed with them for a week and once we slept on their Sleep Number, we wanted one. We got one and their sales reps were nice and very informative. Their delivery team was very quick. Our bed is really nice and I really like it. It's been a good experience with Sleep Number.
Reviewed Aug. 28, 2016
We've had a Sleep Number in our home for 20 years. I love it and my wife likes it a lot. It's the best mattress we've had over the years. We just purchased a winter home done in Mesa and we went for a Sleep Number mattress. The store delivered it in a box and we put it together. We've only used the for a short time and the quality is very good.

Thanks for trusting us with great sleep for so many years, John and for being such a vocal fan! Keep up the great sleep and here's to many years more.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
I bought a Sleep Number to relieve some of my shoulder pain. We went to the Sleep Number store and the sales reps were very helpful and knowledgeable, but it was busy that day so I had to wait for an hour before I was able to get help. Finally, I got to try out some of the different beds they had in the place. The bed was shipped to me and I set it up myself. It was fairly easy though there were a couple of glitches. I needed to call in so that I could get help on how to get something to reset, but it wasn't really hard.
The part I liked the most was seeing how well or how not well my wife and I were sleeping in the bed. That was kind of informative and useful. When we switched to it, the bed was great for me but my wife had lower back pain. We adjusted the Sleep Number up and down several times, over the space of about three months, but she was unable to get comfortable which is partly why we wanted something that had two-sided controls. But I don’t blame it on the bed. It was maybe not the right bed for the two of us. But it meets its advertising for adjustability even though it didn't end up working for us. The bed has very good construction and quality as well.

Hi Wes, thank you for sharing your experience with us. We definitely want you to be sleeping comfortably, and we'll be happy to explore solutions with you to help you both get the great sleep you deserve. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so our Comfort Experts can learn more about the discomfort you're experiencing and begin looking into options.
We hope to hear from you soon!
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 28, 2016
I had a Sleep Number a few years ago but my ex took it. I wanted to get a better one because my fiance and I have back problems so I went with the one that goes up and down. It was an $8,000 bed and I got it for $4,000. Their sales rep was cool and nice, and everything was simple and done quickly. Their delivery team was very efficient. They showed up a little bit early which was good and showed me how to use the bed. Its quality is excellent. The remote is different and they seem to be better constructed - it's simplistic and easier. I would recommend this bed to anyone. It's very comfortable and I like the adjustable feature.

Good to hear of what an excellent time the sales and delivery process were, Adeline and here's to more great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
My wife was influenced by TV commercials so we went to the store, laid down on a few beds and decided from there. It was a good experience with Sleep Number. The bed seems fine but it’s expensive. It was six grand for the bed, but that’s what my wife wanted.
Reviewed Aug. 28, 2016
We wanted a bed that will give us the ability to adjust the firmness of it so we got a Sleep Number. Their sales reps were very friendly and very knowledgeable. They answered our questions and told us what we needed to know. Their delivery team set the bed up and put it together. They were very efficient and did their job well. They were in and out very quickly. The bed is very good so far and it’s doing what I expected it to do.

Thanks for letting us know your experience with us has been a good one, Ken! If there's ever anything we can help with, please don't hesitate to let us know.
Keep up the great sleep!
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
I've had two Sleep Number beds previously. I was going through a divorce and had to give up one of my Sleep Numbers to my ex. So I replaced the one I had to give up with another one and got a queen-sized. I love my Sleep Number beds and I recommend them to everyone.

Awesome to see the love, Matthew and please reach out to us with any concerns or questions. Thanks for trusting us for great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
I had an old Sleep Number bed, which didn’t work anymore, so I recently purchased a queen sized Sleep Number mattress and frame. I really like the bed. I enjoy the nightlight underneath and I use all the features on it. The only thing was that their TV advertisement was misleading. It said that the bed was on sale for half price, and there wasn’t anything about a frame that was mentioned at all in the advertisement. It was my fault for assuming that it was the whole bed. And it wasn’t until I got up to the store and the rep added it all up that I've known that the mattress is the only thing that is half-priced. It’s just annoying. I would rather have it all upfront so that I know what’s going on and what to expect rather than I expect one thing and then I go in to get it or purchase the service, and it’s different than what I expected.
Another thing is that when they set my bed up, they got the mattress crooked, so one side overhangs on the frame. It’s not a huge part but it’s definitely noticeable. When I make the bed, there’s a space on one side and then it overhangs on the other side. They’re bolted together so I can’t take them apart. In fact, I was told that if I want to move the bed, I have to move the whole thing. I can’t take it off the frame, so I have to move it as one unit. Also, it’s adjustable so it moves around, and if you don’t have it bolted together, it’s going to come apart and won’t work right. I never called and told them because I didn’t think it was going to be that noticeable, and it doesn’t prevent my bed from being comfortable.

We're glad you're liking the new bed, Marilyn and I'm sorry to hear you're having some trouble with how the mattress is sitting on the adjustable base. I've made sure to pass along your feedback to our leadership team for their review and when you're ready, simply give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get working on this right away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
We first got a Sleep Number 18 years ago and just replaced it. We decided we would like the kind with the base where we can press the button and sit up on it with the head and feet up. So we got one of those now and the old one has gone to the spare room. The sales rep was very good and professional. We were lucky we were the only ones in the store at the time. We went knowing what we wanted so it was an easy sell. The delivery team had a bit of a surprise time-wise in that we wanted them to move the old bed into the other room. They had to take the other one apart and move it, which we had understood they would do but there might have been miscommunication. They didn't allocate that much time to do it, but it worked out.

We're so happy that your investments have paid off, Beth! Thank you for taking the time to share.
Sincerely,
Alan SSleep Number
Online Customer Care
Reviewed Aug. 28, 2016
My friends' experiences and comments and its adjustable-ness made me decide to buy from Sleep Number a mattress and the adjustable base. Their sales agents were very polite and answered all of our questions.

Thanks for trusting us with your sleep, Steve! If you ever have any questions, we're here and happy to help.
Sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
My mother had a Sleep Number bed so I got one too. Everything was fine from the sales reps to the delivery. So is the quality of the bed.

Glad you're enjoying your new bed, Mike! Keep up the great sleep, and be sure to let us know if there's ever anything we can do to help in the future.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 28, 2016
We've been looking at Sleep Number for years. We went in there 10 years ago to buy one but the salesman talked us into buying something else which turned out to cost more. We returned the mattress three times to get replaced because it was horrible. Then finally we bought a Sleep Number. The lady we talked to, Diane at Palm Coast, was excellent and nice. The bed was pretty easy to set up. We live in Palm Coast but I'm in Georgia working today and I wish I could spend more time with the bed.

Glad you're loving the new bed and you had a fantastic experience at the Palm Cost Sleep Number store, Bruce and we'll make sure that Diane get's the kudos they deserve.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
I have a lot of problems with my neck and my back and I wanted to be more comfortable so I went with Sleep Number. Their sales professionals were great. We spent almost an hour at the store and we tried out every single bed. We had the mattress delivered, the delivery team set it up, and they were very nice. They walked us through everything on how to use the remote. We could have gone with a cheaper mattress and been fine, but overall, we still like Sleep Number.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Have a great day and sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 28, 2016
The Sleep Number's sales rep was very informative, asked us a lot of questions, and took us through the different options that they had. Also, the delivery guys were fantastic. They called me and they arrived exactly what time they said they would; not a minute before or after. I was pregnant at the time and I had a one-year-old who was asleep and they were so quiet and very respectful of the fact he was sleeping. They were in and out and didn’t wake him up. But no matter what kind of bed we bought, my husband still woke up with back problems. The Sleep Number bed is helping, but he said he is struggling to figure out what number works best for him. Also, my old pillow doesn’t seem to go so well with the bed and I might look into getting one. I've heard good things about their pillows. I’ve recommended the bed to some friends.
Reviewed Aug. 28, 2016
We love our Sleep Number experience. We purchased a mattress and their reps were all professional and very helpful. The delivery team was in and out in about 15 minutes and were very knowledgeable, too. The mattress has a very good quality.

Thanks for sharing what an awesome experience you've had with ordering and delivery, Craig and keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
The Sleep Number sales rep was very helpful when we got our mattress. Setting the bed up was easy and the quality is good but I wish I had upgraded a little bit more. I wouldn't want it as my primary mattress all the time without making it a little bit plusher. We just use it in an overnight house for the weekends so it isn't used a lot. But it's fine for what it does.

Glad that you had a great experience with the order, Joanne and please don't hesitate to reach us with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 28, 2016
We purchased a Sleep Number mattress which came with the plastic framing and base. The sales agents were friendly and able to answer questions but they were understaffed for the volume in the store, so had we not been interested in the bed, we would have left. The delivery team came in, put the bed together, took out the old bed, and left, so it was very efficient. One man even tried to explain to me how to use the bed but he spoke very broken English and also they still had to do 3 more installations and because of the volume that he had that day, he really couldn’t explain the bed to me. Had I not been interested in the bed when they delivered it, I probably would have wanted more information at the installation so I just had to read the book. But I'm sleeping better and I’ve told everybody how much I enjoy it.

I'm sorry your service experience wasn't quite what you were hoping for, Robert, but I'm glad you're enjoying your new bed. Keep sleeping well, and if there's ever anything we can do to help in the future, please don't hesitate to let us know.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 27, 2016
We had an excellent in-store experience. The sales person was prompt in greeting us. She was friendly and courteous. She was extremely knowledgeable of each bed and their capabilities. We visited the store on Saturday, August 20th and our bed was delivered on Friday, August 26th. Our first night's rest was unbelievable. This was the first time in weeks that I awakened refreshed without any back pain. This was the first time in a while that my wife was able to get a full night's rest IN bed. She usually has to go sit in our recliner because of body pain. Thank you Sleep Number!!!

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Sincerely,
Alan SOnline Customer Care
Reviewed Aug. 27, 2016
I needed something because of my back and hip, and we were unsure of exactly what we needed. But the Sleep Number sales rep was very courteous and knowledgeable about everything, so we got the mattress and the quality was good. There was a piece on one of the sheets that tore not long after I got it but it was probably a bad pair. Also, I can’t seem to get my number right on it, so I ended up buying a memory foam to go on top of it and that helped a lot. Overall, we’re satisfied with Sleep Number. I’ve recommended it to my mom and as soon as she gets ready in a few months, we’re going get her one, too.

Sorry you're having trouble, Angele, and I'd like to see what I can do to help. Just reply here with some additional details on the trouble you're having with your sheets and your bed and I can get started.
Sincerely,
Alan SSleep Number Online Customer Care
Reviewed Aug. 27, 2016
We thought Sleep Number could provide us with a better night sleep. We had been in their store before and were waiting for the best time to get the bed for the best price that fit into our budget. We were testing the bed out and Erin was very informative. She has been in the store for a long time. She knew her stuff and made us feel welcome. I had my young son with us and she was patient through that as well. The delivery went well but the team threw my California King over my bathroom and broke my security camera off my wall, which they haven't fixed since February. The bed is good because it has other accessories and it's great for now. But if I had to do it over again, I wouldn't purchase it.
My remote has already broken, and when my husband and I sleep on the adjustable base where only half of it is split open, we only have the head that raises. Unbeknownst to us, the bed separates from the base. We call it "the canyon." It's between me and my husband that we have to stuff it so we don't fall into it. We have to lay on one side of the bed every morning and heave it over to the other to make them come together. But even when they come together, there's still a three-inch gap, so that the bases can raise and lower. That sucks because the bed itself is hanging off the base. It didn't meet my expectations. Also, I don't see it lasting the 25 years that Erin claimed. I'm upset about paying $7,000 for it. If I would have paid $4,000 for it, I'd be fine. A lot of improvements could be made in terms of technology before the cost would meet the product.

Hi Ashley, thank you for taking time to bring these concerns to our attention. I’d really like to have the chance to look into this further with you to address the troubles you’ve mentioned in your review. Please send me a private reply with the name and address on your order, along with your phone number, and any additional details so I can get started.
I look forward to working with you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 27, 2016
We bought two IQ mattresses from Sleep Number for our kids. Their sales rep was nice and quick. We knew what we wanted and didn’t have much time when we walked in, so he was cooperative with that and quickly rang them up. The delivery team was good as well. They came in and set them up. The kids love their beds and sleep good so that makes us happy.

Thanks for sharing, Kirby. I'm glad to know you've had such a great experience and if you have any questions for us, please don't hesitate to ask.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
I have Sleep Number products in my home for 10 years now. Recently, I purchased the mattress and the base form them. Their sales professionals at the store and the delivery team were excellent. Their sales reps were very friendly, nice, informative, answered all my questions. The delivery team arrived on time. The quality of the bed is excellent that is why I like them.

Excellent you've had such a great experience with the order and delivery, Sharin and keep having great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
I had a friend that recommended Sleep Number so we went to the store and saw it. The sales reps did a great job. We told them that we were looking and they showed us everywhere and did a sleep study on us. They priced out the different things for us and we thought about it and made a commitment. So far, Sleep Number is so good. We like it. We just probably wish we would’ve gotten the single top, instead of the split top. But, I'm happy with the overall experience.

Glad you had a great experience, John and thanks for the love!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
We bought a Sleep Number mattress and there were a couple of pillows that were thrown in for free. It's a good product, and it costs a lot of money, but the quality is great for how much money we paid and how long it will last. The delivery was quick. The delivery people were professional and knew what they were doing. We're new into the ownership experience at this point, but so far it's been fine. It's a good product.

Phone: 1-888-411-2270
Live Chat: http://bit.ly/2aHjuYa
Email: customerservice@selectcomfort.com
Have a great day and sleep well!
Alan SSleep Number Online Customer Care
Reviewed Aug. 27, 2016
We were thinking about buying a Sleep Number bed for quite a while. A king-size bed is ideal but we didn't have room in our bedroom for it. We bought the queen split mattress so we can adjust the hardness of each side separately but we didn't get the elevators in them. The bed doesn't seem to be all that we expected, but it's nice to be able to have that option of making it firmer or less firm. The delivery team was very professional. They left some of their equipment at our house and we didn't even realize it until about half an hour went by. They called and were all the way in Everett and they had to turn around and come back to Stanwood. It was bad on them, but it was no big deal for us.

Thanks for sharing with us about the experience, Jonathan and I wish you great sleep! Please don't hesitate in reaching us with any concerns or questions.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
The Sleep Number sales associates were fine and the delivery guys were professional and very quick. The only sad fact was that we already had a scheduled date for the bed to arrive, and next thing we knew, they told us that the people didn't take into consideration that when the items are shipped from one state to another, there had to be an extra man hour of rest in between for the driver. It was okay with me for safety purposes, but I found it inconvenient because my wife and I changed our entire schedule so we could ensure that the bed would arrive on the day that it was guaranteed. There was no communication between the California distributors and the factory and that may not just happen here - it could happen in another state. Unfortunately, that lack of communication put us in a situation where we had to take two days off our work in order for us to make this happen.
The other thing that I am still questioning is I know that Sleep Number says if I refer a person, I'm supposed to get a $100 credit. But I don't know if it should be a credit that is going to be towards purchasing something at the store or that you receive a $100 discount. A friend of ours after seeing the bed went ahead and purchased the bed as well. I know that there was a $100 credit, but we've never seen any of it. But the minor things should not justify the bigger picture. I work in a customer service industry, and to have a great experience in something and to knock it down a few points over one mistake is ludicrous. In comparison to the previous bed that we had, it's like comparing apples and oranges. But it wasn't like what I expected, like the way it is advertised. It's nice but not as convincing as the commercial says so.
Reviewed Aug. 27, 2016
We purchased the base and the mattress from Sleep Number. The bed has a good quality and enjoy it. It makes me sleep well whenever I get to. I also like the app that tells me my sleep for the night. It's pretty cool.

Glad to hear you're getting great sleep and enjoying your new bed, Sherry. Reach us with any concerns or questions if needed.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
I’m not very pleased with Sleep Number. I thought it was going to be a good bed but I can’t find anything that’s comfortable. The sales professionals were courteous but they were not able to answer my questions. I’d like for the bed to be taken back.

Hi Mary, I'm sorry you're having some trouble. While I'm not able to offer a return as you are outside your 100 night in home trial, I would like to see what other solutions I can offer to help. Please just reply here with some details and I can get started.
Sincerely,
Alan SSleep Number Online Customer Care
Reviewed Aug. 27, 2016
My husband likes a really soft bed, but I like a firmer bed and we can't have a happy medium with a regular mattress so we thought we would try the Sleep Number. We got the adjustable base which is really nice because it helps with my husband's sleep apnea. My husband's back bothered him so much and he would wake up with headaches every morning, but with the Sleep Number, he no longer wakes up with a back hurting or headaches, which is wonderful.
We also purchased the mattress pad protector and the cooling pad. Larry, the sales person, was very knowledgeable, helpful and friendly. He was not pushy at all, answered any questions that we had and also gave us more insight than what we've thought would go into purchasing a Sleep Number bed. I'm very happy with the service that we've received. We scheduled it for delivery and the team that delivered it was delightful to deal with. They were in and out of my house in 45 minutes and took my old mattress and box-spring away, so I didn't have to deal with disposing of them myself. They were very helpful and knowledgeable on how the system works. Then they got our Sleep Number scheduled for us before they even left the home.
I paid a lot for my comforter, dust ruffle, and pillows and didn't want to get rid of them because they were only just a few years old. Then one of the guys told me that her wife likes dust ruffles, but the Sleep Number was not kind to it when adjusting the base or the mattress. So he suggested that I cut out the middle of my bed skirt and then use upholstery tacks to put it back onto the base of my Sleep Number bed. I took it to my alterations lady who did it for me because I still want to have this on my bed. When I brought it home and pinned it on there, I did not have one bit of problem with my bed skirt moving and it worked perfectly well.
My husband is going to be 60 and I'm turning 57 in October, so changing a bed can be a little daunting. What sold me permanently on this bed is that because I don't have to lift the mattress anymore to change beds, I don't have to fight with the fitted sheet. I put the four ends on, lay it flat, and it makes itself. It is the coolest thing ever. We just happened to walk in the store at the right time because the mattresses were 50 percent off. I was able to get the adjustable base with the amount of money that I saved on the mattress. We liked what we saw, heard, and felt when we laid on the mattress, so we purchased right there on the spot. We weren't pressured. It was just the right time, situation, and salesperson for us to purchase that bed. It was a very good experience.
Reviewed Aug. 27, 2016
I've had a Sleep Number bed for the last nine years and I've just purchased another one. I'm supposed to have the adjustable bed but I have one problem with it. The gap between the two top parts spreads out. I don't know how to lock that in when it's got separate tops. When I go flat, it does not stay together. It pushes out. If I put a pillow over it to try to keep that from happening and the pillow wedges, it makes it worse. We got a small dog that walks in between us and falls in the hole. But that's the only complaint I have. Everything else was great and I'd recommend them to everybody. Their sales reps made my purchasing experience easy and the delivery team set the bed up with the hydraulic lifts on it.

Love you've had a great purchase and delivery experience, Leo and I'm sorry to hear about the concern with the new mattress. Please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll work on this straight away.
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
We got a second Sleep Number bed because my husband is on treatment and he sat up to do it and he wanted a mattress that was more comfortable. His side of the bed raises and mine does not in order to not wake me up. The first one we had didn’t raise and we had it flat. The salesperson was very nice, cooperative and we liked him a lot. The delivery crew was very cordial and helpful too. We’re happy with our second bed and enjoying it, although we had trouble with trying to get the controls to work like we wanted them. Sometimes one control would raise both of the heads, but we worked around it and got it to where it worked right.

I'm glad to hear you've had a good experience and you're enjoying your bed, Martha. Keep up the great sleep!
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
We had a waterbed for years and found we couldn’t get parts for it. So Sleep Number seemed the next best option because we could determine the hardness or the softness of it by the air we put in it which is what sold us on it. We didn’t get the sleep technology because when I get up in the morning I know how well I slept. We’re happy with it. We bought two and if we live long enough, we may have to buy another one.

Glad to hear you're a fan, Michael and keep up the great sleep!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
My wife and I are always having back and neck pains and tired of taking medicine so we tried a different mattress. We got the p5, a k2 for my son and the SleepIQ from Sleep Number. The night light in my son's bed doesn't work and I emailed them about it on the first feedback request I got but I never got a response. It would have been nice if somebody asked me earlier if everything was working well - I probably would have had the issue with my son's bed already resolved.
Aside from that, my mattress is fantastic. The sales rep was really nice. We had gone in to look at them once and then went back and ended up making the purchase. The delivery guys who set the items up for us were great and it looked easy when we watched them do it. I feel physically great and the bed's quality is really good though it doesn't feel like the same one I tried in the store. Once in a while, it feels like I'm on an air mattress which feels weird but I really enjoy the bed and would definitely buy it again. I've recommended Sleep Number multiple times.

I'm sorry you didn't receive the great service we aim to provide our customers with, Ryan, but I'm glad you're enjoying your new bed. If there's ever anything we can do to make sure you're getting the most comfortable rest possible, just give our experts a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and they'll be happy to help.
Keep up the great sleep,
Pete MSleep Number Online Customer Care
Reviewed Aug. 27, 2016
I needed a mattress that would enable me to change its hardness back and forth and so I got a Sleep Number. The purchasing experience was really good but I was supposed to get a coupon sent to my brother-in-law for $100. They never sent it, so I’m not happy with that. My brother-in-law went to the Sleep Number store over there and asked them about it but they said that they never got it. Also, there was a little bit of misinformation during delivery. The store told me that the delivery team would put the mattress in the frame, and then when they got there, they said that they don’t put it in the frame. Instead, they only set it up, but they’ll do it for me because I was told that. So, they need to get their policy right. They have an excellent bed but not as excellent service. I really like the bed and I sleep better. My wife had an operation so she had to prop herself up and move her leg up, and that went really well for us.

Thanks for sharing your experience with us, Ronald. I'm glad you're loving your bed and we'd like to look into solutions for you regarding the referral with your Brother in Law. Just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we'll get started.
Sincerely,
Charles M.Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
Our experience with Sleep Number has been pretty good. We wanted to try something different so we got a mattress and a base from them. Their delivery team was knowledgeable. They knew what they were doing and did it fast. We’ve only had the bed for less than a year but so far, we’re satisfied.

I'm glad you're enjoying your new bed, David, and that our delivery team was able to get you all situated in a quick and efficient manner. Keep sleeping well, and if you ever have any questions or concerns for us in the future, please don't hesitate to let us know.
Phone: 1-888-411-2270Live Chat: http://bit.ly/2aHjuYa
Sincerely,
Pete MSleep Number Online Customer Care
Reviewed Aug. 27, 2016
I had been sleeping on a Sleep Number for a number of years, and I got divorced and the bed went the other way and so I needed another one. The sales people, delivery guys and the quality of the product are all great.

Great to hear your experience with the purchase and delivery was a great one, Nancy and thanks for being a long time fan. Wish you years of great sleep to come!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
It said that it would help with your aches and pains, and since we needed a new bed, we went ahead and purchased the Sleep Number. The delivery team They came on time and showed us how to use the bed after setting it up. They put their little slipper things on even though I told them they didn't have to. We got the bed that goes up and down, where the head and the feet move but it hasn't helped with my husband's aches and pains. Actually, he doesn't like the Sleep Number bed. It seems all right but it doesn't cure everything. And it's too expensive.

Hi Robin, I'm sorry you and your husband haven't been sleeping well, and I want you to know that we can help. When you have the chance, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and we can begin exploring solutions for your needs right away.
We look forward to working with you soon.
Sincerely,
Jamie SSleep Number
Online Customer Care
Reviewed Aug. 27, 2016
We had a good experience in purchasing our Sleep Number mattress and base which we got because of a family recommendation. We set the bed up ourselves with the help of a YouTube video that I watched. We love our bed and we’re very happy with it.

Excellent you've had a great experience with the purchase and setup, Brad thanks for being such a vocal fan!
Sincerely,Charles M.
Sleep Number Online Customer Care
Reviewed Aug. 27, 2016
I have a sciatica problem which was so bad I'd have terrible pain and I couldn’t even lie down. So we went ahead to buy a Sleep Number. I had a good time with their sales rep and although he seemed new, he knew everything about the bed. What was nice was we were able to go in there and lie down and feel it ourselves. There was another bed that was more expensive and not as comfortable when we laid on it, and he wasn’t trying to push that on us so he could make more money. He let try something else. We went with the base model, the c4, which is simply a normal bed, but it's a lot more comfortable to us.
The delivery guys came and installed the bed and were polite, efficient, fast, knowledgeable. They showed me how to do the Sleep Number IQ on the setup. The one thing that was misunderstood was that I was told I didn’t need a bed base but a headboard. But with a headboard, I'd have a huge gap in between if there's a pump. So when they came, they thought it would be weird without the base. I went immediately and bought one at a local home furniture.
We really love the bed. After we got it, I didn’t have any sciatica problems for six months and then something happened, I could cough or move the wrong way but then I could adjust my bed to a little bit firmer and it helps that out. I’m not as young as I used to be so my bed is my savior and it’s awesome. When we have to go out of town, we get concerned that we’re not going to sleep on our bed.
I was constantly telling people about Sleep Number and I’ve recommended it to 10 people and to our grandparents too. His granddad had crushed his back and they recently bought the adjustable bed - a higher up one. I would’ve never imagined he’d pay $3,500 for a bed but when someone has suffered as much, they really don’t care and would want relief. The bed is used every single day, so it’s worth it. He says he doesn’t have to wake up early an hour before he goes to work and ice his back now so he has really benefited from it too.
Sleep Number Company Information
- Company Name:
- Select Comfort
- Company Type:
- Public
- Ticker Symbol:
- SCSS
- Year Founded:
- 1987
- Address:
- 9800 59th Avenue North
- City:
- Minneapolis
- State/Province:
- MN
- Postal Code:
- 55442
- Country:
- United States
- Website:
- www.sleepnumber.com
