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I bought a bed and it was delivered and set up by employee's that delivered the bed. Since then a remote control broke, it raises and lowers our split king bed. I have made multiple attempts at contacting customer service, leaving detailed messages and awaited return calls. No attempts to contact me were made. It's a nice bed. At $7,299, it better be a nice bed. Anyway, I am stuck without the remote to raise and or lower my side of the bed. I can't give a rating on customer service since I have not received any. Be careful buying from this company. I no longer trust them. Would you if you spent over $7,000?
We bought two adjustable beds from our van. We did buy these when our van was going out of business but we’re never told that the beds were as is with no warranty. Flash forward one year the control module is burn out so I called the company they told me there is nothing they can do because it’s an as is product. They are not willing to do anything at all to help me out on a product that is only one year old. I bought this as new and was never told that it was as is and for them not to do anything for a product that’s one year old tells me that they do not back any of their own products.
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They offer a 20 year warranty, but only to original purchaser. What happens if the base goes to a second owner? Does the base get homesick and stop working? If you believe that the item is worthy of 20 years of warranty then it shouldn't matter who owns it. I am a second owner and even though 20 years of support would mean it should survive about 30,000 movements, the controller died after a couple dozen movements. Upon contacting support they could only confirm that the controller was the problem and then to continually remind me that their warranty only supported the original purchaser.
I tried to contact the president of the company, but they would not allow for that. I was told by a supervisor that if I could provide a copy of the original receipt the would transfer the warranty, but once I did they reneged on that offer. So if you buy their products recognize that if you ever get support from them you cannot sell the item because it has significant design flaws and if you try to sell it the buyer will pretty much have to pay almost as much as buying a new unit to get it fixed should it need it (and it will). Spend your money elsewhere. These people deserve to go out of business.
Hello, Michael. We recently sent you a private message regarding these concerns with your bed. Please take a moment to review our message so we can best assist. Thank you!
Very disappointed and angry! My control Box is not working. No white light. Cannot get anyone to call me back after multiple calls and emails. Also mattress creates holes and sagging. Poor new design. So sorry I bought this bed!
Hello, Nina. Please take a moment to review the recent private message we sent regarding these concerns. We look forward to hearing back from you soon. Thank you!
We bought this bed less than a year ago. The night lights under the bed on one side starting flashing and going off. It is a strip under the bed. We called numerous times with no avail. We finally got someone and they told us it was out of warranty. They only do 90 days. We paid over $ 7000.00 for this mattress. They wanted to charge us for the new light strip and also $250.00 for the repair. We finally just told them to forget it. They take your money and forget about you. I will never buy anything from them again.
Hi, Peggy. We recently sent you a private message about these concerns. Please take a moment to review it at your earliest convenience so we can best assist. Thank you!
I have an issue with my power base not working. Went thru all the troubleshooting steps and determined the control box was the problem. I have tried to contact them 4 times beginning in November. They say leave a message and it will be returned within 2 days. They never call back. I created an account and sent a message. No reply. I would say they have horrible customer service, but they have none at all. I am going to complain to every place I can and badmouth them every chance I get. The next step is to go to the company that sold me the mattress (which works great) and base to convince them to stop selling these overpriced crap bases. I haven't even had the bed for 2 years. I will get satisfaction one was or another.
Hello, Michael. We've recently sent you a private message about these concerns. Please take a moment to review our message so we can best assist. Thank you!
We purchased a Reverie 3EM bed frame with our new Beautyrest Black mattress in January 2020. First frame was replaced within 2 days of installation. 2nd frame control box failed 11 months later. 3rd control box failed within 7 days of installation, now waiting. Raymour and Flanigan are useless to resolve unless I want to spend another $300 (with my Platinum Contract). Reverie says they will send another control box, but when?
Hi, Harris. Please take a moment to review our recent private message regarding these concerns at your earliest convenience. We hope to hear from you soon!
Reverie R650-$2163, & within a year, common PLC battery error warning prevented any control. In 3 months voicemails & 6 emails, 1 call back saying they will replace PLC. No one responding now 1 month later.
Hi, Scott. We recently sent a private message regarding this concern. Please take a moment to review it at your earliest convenience so we can best assist. Thank you!
Multiple problems with power base not working. Company does not return calls. When they do they want to charge shipping for replacement parts but with all the problems (2nd time same base) I should not have to pay a dime. Overrated company and terrible customer service. Run if you see this name.
Hi, Kim. When you get a moment, please take some time to review our recent private message. We'll keep an eye out for your follow up and hope to hear back soon!
My husband and I bought two adjustable bases and mattresses last July 2020. October 2021 my husband's bed stopped working. We called the company and they, after a lot of trouble, agreed to send a new power box to be shipped at our expense. Then they sent me a label to send the old power box back to them. I said to the customer service rep that I thought it was poorly made to have broken in a year's time.
Now, November 2021, my base has stopped working. Called the company but got no call back. Finally I got through today. the rep wanted me to crawl on the floor and see if the power cord was on. That wasn't possible since I just got home from heart surgery. I told her it was the power box but she insisted that I get someone to look at the power cord. We are very disappointed in this product and customer service, especially considering the amount of money that we paid for these beds. I need the base to work since I can't lay completely flat right now. We do not recommend this product.
Hello, Charlene. We recently sent you a private message regarding these concerns with your adjustable base. Please follow up with us there when you get a moment so we can best assist. Thank you!
Reverie author review by Whitney Roban, Ph.D.
Reverie makes mattresses with a special DreamCell technology that's designed to help users achieve a deeper and more restful sleep. They are remote controlled and offer a wide range of flexibility.
Variety: Reverie's beds come in a wide variety of shapes and sizes. Customers can choose from Twin Extra Long, Queen, King, California King and Split King.
Configuration: They offer the option of configuring your bed depending on your specific preferences. Each area of the bed can be made softer or firmer in order to help you get the best night of sleep.
All natural: Reverie uses all natural rubber that is breathable, hypoallergenic and antimicrobial in order to help keep your bed clean. The materials they use are also eco-friendly and have less of an impact on the environment than the materials that many other companies use.
Adjustability: Reverie's beds offer maximum adjustability that allows both the head and the base to move positions and adjust to your liking. This is great for beds shared by two people because the dual adjustability allows each person to find the most comfortable position.
Massage function: These beds also feature a massage function that can help to relax muscles and reduce stress. This feature is great for anyone with back pain or people recovering from surgery or an injury.
Reverie Company Information
- Company Name:
- Year Founded:
- 750 Denison Ct.
- Bloomfield Hills
- Postal Code:
- United States
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