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I purchased the Reverie Purple Base adjustable bed. Motor went out in December 5 months after I purchased. Took 2 months just to have warranty get back to me. Then took 3 months to get warranty to finally come out but did NOTHING! Stating they needed to order a new control module. Now 4 months later and still the warranty people have not replaced the control module nor have they contacted me with any updates. They are the hardest people to get in contact with. I spent $4,320.62 for this bed that I have not been able to use for 5 months; and still no resolution in site.
I have back issues and my husband is disabled which is why I made this purchase. I had to have my husband stay with family due to him not being able to sleep in the bed and I haven't received a decent night sleep or slept with my husband in over 5 months. Spoke with Mattress Firm to get a refund and I was told NO but they could sell me another base. Are you kidding me?? The first doesn't work why would I buy another one?! Worse experience of my life!!!
We recently purchased a new mattress and REVERIE base from Macy's back in August of 2022. Now in the new year (January 2023) the bed stopped working on one side and I did some troubleshooting and discovered that the power unit and remote was not working. It took me over two dozen times to actually talk with a person, their customer service is a minus 5. After I provided all the information (sales ticket, photos, etc...) they finally told me that the items in question was only warranty for 90 days. When I asked how much the parts cost I told them I could buy a BRAND-NEW base for about the same price. So my advice to future CUSTOMERS OF REVERIE product is to go elsewhere because they do not care after the sale. I wish we had seen these reviews prior to our purchase to save our time and money.
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I have an adjustable bed with a broken remote. It was purchased in 2020. I have called numerous times and been on hold forever only to have the call disconnected or converted to a mandatory call back "in a few days" which is not feasible as if you happen to be working for instance and miss their call you can't call back and they don't attempt again. I have also emailed my issue twice with the model number/serial number to facilitate a resolution, but still no response. I have gone through all the troubleshooting tips online and the remote is still not working. I am wanting to correspond with an actual person to get this issue resolved. I have enjoyed the bed when it was working, but the lack of customer service response would make me hesitant to recommend this product.
I bought a Reverie Adjustable base from Purple mattress. I should have been tipped off when I realized that it was not manufactured by Purple after I bought the unit. The control box lasted about two months before the white light that the unit emitted dimmed then turn off. This was over a year later when I finally decided to get the unit repaired. It was not easy to get ahold a someone in customer service but when they called I found out that it would cost 1/3 of the original price to get the unit in working order.? I don't think I'll be spending that money, I'll just look for a new adjustable bed unit. By the way, I love my Purple bed!!
I’ve owned a Reverie adjustable base for over a year. One side of the base has never worked properly. I’ve contacted Reverie for support via phone and email and they are non responsive. Wish I’d bought from someone else!
I bought a bed and it was delivered and set up by employee's that delivered the bed. Since then a remote control broke, it raises and lowers our split king bed. I have made multiple attempts at contacting customer service, leaving detailed messages and awaited return calls. No attempts to contact me were made. It's a nice bed. At $7,299, it better be a nice bed. Anyway, I am stuck without the remote to raise and or lower my side of the bed. I can't give a rating on customer service since I have not received any. Be careful buying from this company. I no longer trust them. Would you if you spent over $7,000?
We bought two adjustable beds from our van. We did buy these when our van was going out of business but we’re never told that the beds were as is with no warranty. Flash forward one year the control module is burn out so I called the company they told me there is nothing they can do because it’s an as is product. They are not willing to do anything at all to help me out on a product that is only one year old. I bought this as new and was never told that it was as is and for them not to do anything for a product that’s one year old tells me that they do not back any of their own products.
They offer a 20 year warranty, but only to original purchaser. What happens if the base goes to a second owner? Does the base get homesick and stop working? If you believe that the item is worthy of 20 years of warranty then it shouldn't matter who owns it. I am a second owner and even though 20 years of support would mean it should survive about 30,000 movements, the controller died after a couple dozen movements. Upon contacting support they could only confirm that the controller was the problem and then to continually remind me that their warranty only supported the original purchaser.
I tried to contact the president of the company, but they would not allow for that. I was told by a supervisor that if I could provide a copy of the original receipt the would transfer the warranty, but once I did they reneged on that offer. So if you buy their products recognize that if you ever get support from them you cannot sell the item because it has significant design flaws and if you try to sell it the buyer will pretty much have to pay almost as much as buying a new unit to get it fixed should it need it (and it will). Spend your money elsewhere. These people deserve to go out of business.
Hello, Michael. We recently sent you a private message regarding these concerns with your bed. Please take a moment to review our message so we can best assist. Thank you!
Very disappointed and angry! My control Box is not working. No white light. Cannot get anyone to call me back after multiple calls and emails. Also mattress creates holes and sagging. Poor new design. So sorry I bought this bed!
Hello, Nina. Please take a moment to review the recent private message we sent regarding these concerns. We look forward to hearing back from you soon. Thank you!
We bought this bed less than a year ago. The night lights under the bed on one side starting flashing and going off. It is a strip under the bed. We called numerous times with no avail. We finally got someone and they told us it was out of warranty. They only do 90 days. We paid over $ 7000.00 for this mattress. They wanted to charge us for the new light strip and also $250.00 for the repair. We finally just told them to forget it. They take your money and forget about you. I will never buy anything from them again.
Hi, Peggy. We recently sent you a private message about these concerns. Please take a moment to review it at your earliest convenience so we can best assist. Thank you!
Reverie author review by Whitney Roban, Ph.D.
Reverie makes mattresses with a special DreamCell technology that's designed to help users achieve a deeper and more restful sleep. They are remote controlled and offer a wide range of flexibility.
Variety: Reverie's beds come in a wide variety of shapes and sizes. Customers can choose from Twin Extra Long, Queen, King, California King and Split King.
Configuration: They offer the option of configuring your bed depending on your specific preferences. Each area of the bed can be made softer or firmer in order to help you get the best night of sleep.
All natural: Reverie uses all natural rubber that is breathable, hypoallergenic and antimicrobial in order to help keep your bed clean. The materials they use are also eco-friendly and have less of an impact on the environment than the materials that many other companies use.
Adjustability: Reverie's beds offer maximum adjustability that allows both the head and the base to move positions and adjust to your liking. This is great for beds shared by two people because the dual adjustability allows each person to find the most comfortable position.
Massage function: These beds also feature a massage function that can help to relax muscles and reduce stress. This feature is great for anyone with back pain or people recovering from surgery or an injury.
Reverie Company Information
- Company Name:
- Year Founded:
- 750 Denison Ct.
- Bloomfield Hills
- Postal Code:
- United States
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