Reverie

I have been trying to get help with my adjustable bed with no success. When I call I'm automatically sent to voicemail. There is no option to stay on hold. And NO ONE EVER calls back. I've left 5 messages.

We have had this bed for about 6 weeks. I had experienced back pain and poor sleep for a couple of years prior. The ability to customize my bed and also adjust the bed into a zero gravity setting has greatly improved my sleep. I no longer have any back pain at all. I love it. My wife likes a very soft bed and it was shipped in a soft setting. We have since adjusted it to super soft. We are still working to get it exactly like she wants but the advantage with Reverie is that it is completely adjustable and we can continue to adjust to get it just the way she needs it. Also, the bed is not hot at all which is one negative to some of the foam type mattresses. Michael, with Reverie, was great to work with on helping us find the right bed.I bought the bed at Costco in Brentwood, TN and Michael, with Reverie, was great to work with on helping us find the right bed. Great customer service!

Was told 4-6 weeks from purchase to delivery. I am now on week 10. Still no bed. Was told most recently it had shipped 12/17, so when I called today was told it didn't actually ship that day and was more like 12/21... so when asked when I would have it was told most likely first week of January. This will be 13 weeks... Totally unacceptable based on an original date of 4-6 weeks... a few weeks leeway, ok, but 7 weeks past later date, messed up. For this much money I expect better service...

My wife and I had been researching new beds and happened to stop by our local Costco and met Jayson ** at the Reverie road show. During our research we had not considered a Reverie bed but after talking with Jayson, going home and doing more research, returning to Costco and asking more questions of Jayson, we decided to purchase our Dream Top King with powerbase. We opted to have the dream cells set up for medium firmness on both sides. We made our purchase on 10/25/18, the bed was shipped on 11/8/18 and was delivered and setup on 11/21/18. Throughout the entire process the Reverie team kept us informed and up to date on the status of our order and what we needed to do prior to the actual delivery.

Guys, this process has become an absolute joke! When I ordered the bed, I was told it would be here in 4-6 weeks but most likely six weeks. Fine. After about 7 weeks, I was told the bed and base were shipping. It never arrived. At nine weeks after order, I was told again that the bed was shipping. After threatening to cancel my order, I was told that the bed and base were in Atlanta where I live. I was called by the moving company and was told that the bed would be delivered today (Saturday November 17).

I contact Reverie's toll free number to inquire about the various options they had available for a bed and adjustable base. I ended up buying a closeout model which was in stock. Paid over $3,500. Only to be told 3 weeks after my purchase that the bed I bought was sold and I could pick another one for $500 more! I protested, very upset, they had my money for 3 weeks! No contact from them after they took my money other than a few emails of what to expect at delivery. It was my phone call to them asking "when" would it be delivered that I was told it was out of stock and I would have to pay more money.

The bed was delivered on time and set up carefully. The setup team encountered a minor glitch that was resolved quickly. The bed is wonderful! It has made a major positive effect on my sleep apnea and acid reflux. What a relief! The customer support team has been attentive, knowledgeable, and engaged. Our sales representative, Jason, was easy to work with during the sale and easy to reach afterwards. I am one very pleased customer

We ordered our customized reverie bed in August from Costco. We were called the last week in September for delivery by the company Reverie used in Dallas. Since we were to be in Europe for the month of October, I arranged to call them upon our return to deliver in November. This company was most accommodating. The delivery occurred on Saturday, November 3. Again, the delivery company was wonderful.

Last year we had gone to Costco in Carlsbad CA and Reverie was having a roadshow on their adjustable beds. My husband had major back surgery and could never sleep comfortably. We purchased the full split Cal King bed and loved it – he could finally sleep comfortably!! We started having issues with my husband's mattress. We had it 13 months and wanted to exchange just his mattress. But Reverie customer service said they could not do that since it was past a year. Costco was having the Reverie Roadshow the next weekend so we decided to go and talk to the sales rep. We spoke with Randy and he thought we should have never bought the full split Cal King and should have bought the Cal King Dream top. He said he would contact Reverie and see what he could do.

In January we happened to time our regular shop with a Reverie Road Show at the Costco Carlsbad. Bill, the Sales Rep. present that day gave us a very detailed explanation of the options available with the CA King partial split bed. We had previously looked at other choices available on the market but none seem to convince us that we should replace our 15 year old bed, especially at the cost.

I met my Reverie salesperson Patrick ** during a Costco Roadshow he facilitated back in May of 2018. I was in the market for an adjustable sleep system and once I became aware of the continuity of pricing, my goal became finding a system that was worth the investment. I knew I had been sleeping on mattresses that were a little too firm for me and Patrick was able to diagnose a solution with a few questions - "Do you sleep back, side, stomach? Do you have any pains/discomforts in the neck, shoulders, hips."

Our initial exposure to the Reverie product was through the ads on CNBC radio a couple years ago. The first time we saw the system was at a COSTCO roadshow, where Michael ** gave us a very thorough demo. As an engineer, I was most intrigued by the simplicity of the system and the flexibility that it offers. My wife and I are "different sizes" and despite spending thousands on high end brand mattresses over the years, we just had never been able to find a great compromise. WELL... we bought our Reverie system about 2 years ago and without reservation I can say we won't ever own anything else.

My wife and I shopped at Costco Redmond for a Reverie bed. We had the pleasure to meet with both Jason and then with Travis. Agents are super professional and know the product ins and outs. They could answer all of our question. I suffer from a lower back pain, so they spent the time showing me the exact mattress configuration setup I will need (which wasn't one of the 3 regular templates they usually show), and I could take a picture of it and adjust when the bed arrived.

Overall, great product and great service! Love my sleeping system!

I highly recommend the Reverie 8x. If you are looking for a mattress you should go see Mike at Costco in the Atlanta area. Our old mattress had gotten so bad I was sleeping on the floor. I would wake up feeling like I just got beat up. My shoulders were sore, lower back stiff, and hips aching. It was the complete opposite of what sleeping is supposed to do. We had a hard time finding a mattress that would work for both of us. My wife is a side sleeper who likes a soft mattress. I'm a stomach sleeper who prefers medium firm. We tried an adjustable air mattress hoping that would give us both what we needed. My back and shoulders got worse and my wife didn’t like it either.

We have owned our Reverie for nearly a year. Amazing mattress, highly recommend to everyone. Mattress is customized on each side to fit the needs of each sleeper. Love our mattress, we have never slept better.

The rep “Greg” at the Costco Roadshow was Awesome! He explained everything I needed to know about my new bed. I was able to adjust the firmness for me to be perfect. I had been having issues with numbness and pain in my arms and back. After sleeping on this bed for a week and using the massage feature, my numbness and pain was greatly reduced. I was able to get a full night's sleep again! I have had this bed just 4 months and I couldn’t be more pleased with it.

I love my Reverie bed system. We have an older base but the newer mattress from Costco and I've slept like a baby since setting it up in my home. The mattresses are customizable in case you have any problems, but we have not had to change our mattress configuration at all. I love that the bed allows us to adjust up for reading and the zero G mode helps my wife and I relax. This bed is definitely a great investment!

My husband and I purchased our Reverie king bed two years ago at a Costco Road Show and have been sleeping better ever since. Our salesperson Randy explained everything about the bed in great detail and it really got our attention. My husband is a pretty hard sell but after visiting with Randy and then trying the bed we felt it would be a good move for us to buy one.

When I went to Costco I met Greg **, a sales rep for Reverie Adj. beds. I wanted a bed for here in OR and possibly for my AZ home too, for I have been waking up with back and shoulder pain for sometime. Greg let me experience this bed and showed and explained how each is made for the individual person. Greg never pressured me but satisfactory answered every question I had. In the end it was not possible for me to get a bed for Oregon, due to fact that my time here was coming to an end for this year and the 6 weeks it takes to make my costumed bed, but I decided to go ahead and ordered a Cal King for AZ since it would be made and delivered about the time I return there. Thank you Greg **. I feel so lucky that you were there in OR when I was in Costco and hopefully when I return next year I will get a bed for here too.

I have had my Reverie mattress for one month now. I had been looking for a new mattress for about 6 months. My old mattress was only 2 years old and of a high quality but I never got used to it. I was leaning towards one of those Number beds because of the ability to adjust the firmness but was just not sold on them. I had seen the Consumer Reports article earlier this year and the high review that the Reverie mattress was given but did not have anywhere near me to check one out before buying. I seen that Costco was going to have a Road Show with the Reverie and went to check it out.

The reason I am posting this review is maybe it will help someone else get the sleep they need too. I had gone through a divorce 3 years previous and felt like I had moved on but I was still sleeping poorly and infrequently resorting to taking ** and ** to get to sleep and stay asleep. It finally occurred to me that maybe a new bed would help, mine was 15 years old and probably too firm. I shopped around for a day or 2. Tried laid on a few mattresses but put it off because of cost. I went to Costco to shop, talked to a salesperson at the Reverie booth, laid on the bed etc. He had to run up front with some customers that were buying a bed. I told him I would wait. I laid on the bed for 30 min, I may have even fallen asleep. He explained how the bed could be adapted to my body type and the benefits that I would discover from being able to adjust the bed and the mattress itself.

My wife and I bought this Reverie bed from Costco in February 2017. Randy, our sales representative, gave us a great job of giving us an overall of all the features of the bed and the ways we could customize it to our needs. He even went out of his way to give us his number in case anything came up or if we had any questions. Getting everything set up was easy as Reverie helped coordinate shipping and when it was delivered to our home the deliverymen carefully brought everything in and built up the bed in our master bedroom.

We purchased a bed at Costco. We are completely satisfied with Jason, the sales staff, the delivery service and the bed. Jason has been more than helpful. He even gave us his personal phone number which he answers promptly. The delivery of our bed came sooner than expected. The delivery crew was beyond careful with our hardwood floors and antique headboard. They provided excellent instructions on how to use the bed. We love this bed. We have never had a better nights sleep. We totally recommend it.

Recently my husband and I purchased a Reverie bed and I would like to share our experience with you and anyone looking to purchase a Reverie bed. We made the purchase at a Costco Roadshow. The Sales Representative, Randy, was great. We felt very comfortable with making the purchase of the bed. Our bed was delivered as promised, actually earlier than expected, which was great. The delivery men showed us how to use the bed and set up the remote control, they were very nice. The day after delivery, we received a follow up phone call from Reverie Customer Service to check and make sure that everything went as it was supposed to. We had no complaints.

I bought my bed two years ago. It didn't work when I bought it, Reverie kept telling me a fix was just around the corner. 2 years later the thing still doesn't work. I have been in contact with the company, too many times to count, and they still don't have a resolution to my problem. Never buy anything from them.

My husband and I purchased a King mattress, box springs and Reverie adjustable base from Sleep Experts on 10/10/2015. The bed has given us no issues except when they delivered it, it came with 2 remotes, only 1 of them work??? The last month or so, the remote that works now does not work anymore. I called Reverie over and over again and was not able to reach anyone. Finally, I changed up the prompts that I pushed and finally got a hold of a gentleman named "Jeremy". He said I need my Serial # and to be by the bed to troubleshoot it. He said they would be there till 6 pm E/T, I told him that I had a hard time getting thru to someone so ask him to call me back, he said that he could not and that if I call later on that day, that it would not be busy! WRONG!

My husband purchased a Reverie king mattress and adjustable base (Costco SKU 1134815) and mattress protector for a split top bed (Costco SKU 1134841) on 04-04-2018. Two days after that purchase, I called the Reverie special order number, as instructed by Gregory **, to confirm the purchase. After encountering a few questions about the mattress and frame, I called Reverie customer support line (1-800-456-7383) but my calls went unanswered. There is an option for call back on the phone system which I chose twice and each time, my phone would ring less than once, then hang up. Frustrated, I called several times after that and never reached an actual person. This solidifies the complaints online about ATROCIOUS customer service at Reverie.

My experience with Reverie has been the WORST!!! I had my product for 1 year exactly when it broke. The warranty department has been NO help whatsoever! I was told my product would be delivered in 2 to 4 weeks. It has been over 3 months and I am still waiting. Every time I contact Reverie I am told I will be receiving a call about my delivery. I NEVER RECEIVE THAT CALL! This is the WORST customer service experience I have ever had. I hope I never have to deal with them again!

We had the mattress a few months and noticed loss of support after 2 months. Company said to move foam plugs for better support. Problem only got worse. This mattress is expensive and very uncomfortable. Now Denver mattress will only give us 50% of purchase price in credit.

My adjustable bed stopped working on Sunday night 8/13/17. I called the customer service number at Reverie on Monday 8/14/17. I explained what occurred to the representative. She asked questions and listened to my description very patiently. She then told me she was sending out the parts. She said a Reverie tech could do the work, or a tech from the store where I purchased the bed could do it. I asked if she would send instructions with the parts, as my son is handy. The next day, Tuesday 8/15/17, the parts arrived via UPS. My son was able to do the work and the bed is back in working order. This is a bed I bought in 2015. I am very pleased with the company and also with this particular customer representative.