Reverie

My husband and I bought two adjustable bases and mattresses last July 2020. October 2021 my husband's bed stopped working. We called the company and they, after a lot of trouble, agreed to send a new power box to be shipped at our expense. Then they sent me a label to send the old power box back to them. I said to the customer service rep that I thought it was poorly made to have broken in a year's time.

I have tried multiple times to get ahold of these people. We bought during the covid **. So I guess that is the reason. Every time I call they want part #s. If you don't have them they cant help you. They purposely put them were you can't get to them without three people's help. Do not buy a purple mattress with this base. Is a ripoff. 7000 dollar bead that hasn't worked since day one. Call customer service they are zero help. DO NOT BUY.

The remote is dead. It's not the batteries. We bought brand new Duracell batteries and replaced the ones that were working fine yesterday. The light on the remote isn't on. The bed is stuck in zero G. Everything under the bed seems fine. Support is only open weekdays. There should be an emergency button on the main unit to flatten the bed. Instead, you have to remove the mattress and unbolt it! Really wish I had never heard of Restoration Hardware.

Do not purchase this for anyone who is older. The foam topper slips, creating a slope on the side of the bed. My father fell many times. Customer service was not helpful, not responsive. Had to buy a new mattress. Very frustrating and expensive mistake.

Worst customer service in the world. Never again will I deal with this company. One month of on hold finally someone in sales answers but puts me back on hold again. Just need a simple part. Why do you hate money and your customers. Still on hold the 7th time. To the CEO you are an idiot by treating your customers terribly. No service. No nothing. You must hate money and you should be fired. Expect this review on all platforms. I have plenty of time. A whole month on hold!

Adjustable bed frame stopped working after 4 months. Won’t adjust at all. Customer service promised a replacement controller. Took me 3 months to get that after ordering and paying for it. Once I got it, that still did not solve the problem. Now I can’t get them to respond at all to my calls. This bed frame was over $700, and it’s useless as their customer support is.

I will not even get into the crappy adjustable bed we purchased from them. I will just warn you to stay away based on customer service. Read the other 1 star reviews. All I read had issues with customer service. Delayed response or complete lack of response. The worst I have ever dealt with. They just do not give a crap about you or your issue. STAY AWAY!!

Run. Don’t walk, pick another bedframe. I have a split twin bed that I bought less than six months ago. Both sides have. The control boards on both sides have failed. Reverie is declining my warranty. They told me I needed to buy control boards at $279 a piece plus tax plus freight. This was after five days of trying to get someone to call me back. I left email for the company. I left a message, I left a request for them to call me back, and I stayed on hold until I was hung up on.. I think this is a very small company, very understaffed, very poor customer service.

I purchased a mattress and Reverie adjustable frame from Mattress Firm. Recently I had to move the bed and noticed one of the runner floor protectors under the metal leg was missing. Notified customer service on a couple of occasions verifying my address and was promised a replacement. That was a lie on both occasions. Terrible customer service.

I recently purchased a 3E adjustable power base. I purchased the product 91 days ago and actually received delivery 88 days ago. The remote stopped working last week. When I reached out to customer service I was told it will be $70 to replace the 4 button remote, that’s it is what it is. Seems a like a hustle to pull one over on their customers, but hey, it is what it is!!!!