Reverie Reviews

I ordered 20 dream cells to replace others that had broken down in my bed. I found the new dream cells to be of much less quality and less firm than the original ones. I left multiple phone messages and emails with customer service in an effort to return them but got no response. Only after stopping payment did I finally receive a call. I ended up paying for postage both for the original and return shipping. I have no complaints about the seven year-old bed itself, but I would suspect its quality has since been reduced based on the newer cells. I would advise future potential customers to be aware of the poor customer service that this company provides.

Would give zero stars if I could. Terrible quality product. Have had to replace the control box every 3 years at a cost of $400 each time. Basically paid for the bed twice over 6 years.

Very disappointing experience. I purchased two beds in 2023 through Raymour and Flanigan and both stopped working within 12 months of purchase. I paid for the so called "Platinum Protection Plan" and after calling for repair help on three separate occasions and leaving voicemails I have not received a return call. I called Reverie customer service directly and got "LUNA" and AI bot that guided me through the basics steps of unplugging and plugging the bed back in which didn't work. Luna directed me to voicemail and no return call. If zero stars were an option that would be me grade for both R &F and Reverie> STAY AWAY!!

Since I cannot leave 0 stars I will give them 1. The product is great, WHEN IT WORKS. Our bed has been unusable for over 2 weeks now and Customer Service is doing nothing to help fix the issue. The bed is less than 1 month old, and after we filed our initial issue, we have heard NOTHING from them. They don't care that you just paid $800 or more for their product. They clearly only care about the money.

I purchased from Stephen ** at Reverie a split king R650 in May of 2024. I was told that delivery would take about 3 weeks and my CC was charged that day. I never ever received any communication from Reverie after that. After a month I sent the first of three emails over several weeks to Stephen asking for an update with no response. After that I sent three more emails to the listed customer service email on the Reverie website, receiving automated responses that they would respond in several business days. Never did.

Very rude and matter of fact (their option and nothing else) customer service, inferior junk, poor quality electronics. Little over a year in which the bed was in storage for 4 months of that time and the control box goes completely dead. Not only would they not fix or replace the control box, but they wanted to sell me a very expensive upgrade replacement! I didn't want an upgrade, just what I originally bought. I had no use for more features or I would have bought that type/style in the first place!

Control box gave out in about 1 year. They make you put you left foot in and shake it all about but after reading tons of posts it is always the control box. The control box has about $10 worth of electronics in it but they want $399 for it! Sadly I have yet to find another source for the board.

I bought a Reverie adjustable bed-frame in 2013. It worked great until last month (July 2025). After some testing I realized it was the motor. It was very easy to communicate by email with customer service, who recommended that rather than just buying the motor for $500, that I buy an upgrade of all parts for about $650. I got the upgrade and my handyman installed it pretty easily. I've communicated with customer service about getting the manual for the new remote - again, it was easy. I no longer have the receipt so no verification - but this is a valid review.

Stopped working from regular use halfway through the warranty. After WEEKS of sending picture and video and invoices they finally email saying “Sorry, normal use is covered”. Store said they get nothing but complaints.

I purchased the Reverie adjustable power base for our king size bed. Within a few months, the frame started falling apart. The welded screw popped off, and then more to follow over time. My husband immediately contacted the furniture store we purchased from and reported the issue. Since they were no longer selling that particular model, they offered us a credit for a different one. Our mistake was not going with a different product, because now here we are years later, and the entire frame fell apart. The foot of our mattress is just about on the floor. When I called reverie for help, they said we broke the product and there wasn't anything they could do. Purchase another product, and from a company that supports it!

My complaint is not about the product; but about the company's customer service. We have had out bed for almost 7 years and suddenly it stopped working. It is probably a simple problem; perhaps we need a new remote. Repeated calls to customer service went unanswered. Finally received an automated answer that allowed me to leave a message. It said that I would have to wait several days for a call back. This is unacceptable.

I have the same problem everyone else has. My control box stopped working, and although I am still within my warranty period, Reverie refuses to replace the two boxes on my split king. The first customer service rep said he would place an order, but I received a follow-up call from a lady who was very rude from the beginning. She told me I would get anything sent out because I said an electrical surge might have caused the issues. I told her it was just my guess and not a fact and that a technician would have to asses what is wrong with the bed. She didn't care. I will never purchase any Reverie product again.

After months of issues after I purchased the Personal Comfort bed and Reverie base, I gave up. I’d been scammed out of hundreds of dollars. After five years I broke a foot and really needed the rising foot feature. Fast forward weeks of phone calls, referrals back to the mattress company, pictures to prove I had their product, rude technicians, pleading for help with sales staff, more unanswered phone calls and finally a person who insisted she wasn't a technical person, was told my ‘brain box’ was covered by warranty, by shipping was $30 and a technician to install the new box would be $200-&300 dollars, I informed them I’d be throwing the scrap metal piece of crap in the dump. She asked me to have a nice day.

Well I bought a Reverie in 2019. Within 3 years they had to replace it due to a crack. Now the replacement I got the power box no longer works. I wouldn't recommend them. Customer service said they couldn't help me.

If you are considering buying a bed "Do Not". I purchased 2 beds a few years ago for close to $10,000. I also purchased an expensive lifetime warranty. Last year 1 of the beds broke down and has been stuck in the flat position since. Efforts to get a tech to my residence to fix the problem have been futile. Apparently it's my problem. I've not been able to speak with anyone for over 6 months. All I've gotten from the warranty service is the same questionnaire, (filled out another one Today lol), which they have sent multiple times like I'm an idiot. Personally I feel once you purchase the bed you're on your own. Extremely Disappointed!

Adding to the list of 1 star customer service reviews. We received 2 different adjustable bases to make up a king. Required an email to the CEO to get resolved. 2 years later a power module failed. It was replaced under warranty. The same power module failed again. This time they want $350 to replace. Apparently there is NO warranty on replacement parts unless YOU buy them. My recommendation is to steer clear of Reverie.

Control module on my purple bed died within months of purchase. I know I need a new control module, the light on it won’t turn on. A replacement on the website is nearly 400$. After I spent near 5k for this bed and dead bed frame I think the replacement should be cheaper so I guess I’ll opt out from buying a replacement. Thanks for the greediness.

Customer service is nice and all but you have to pay for shipping even when they ship defective parts. We have owned the bed for 3 years. So far replaced 2 controllers and 2 control boxes. Not quality stuff. Do your research and buy another brand. This one sucks.

As so many other reviews state, the customer service from this company is awful! The CR reps have little control and all must be approved by a manager. Getting through to talk to a live person is nearly impossible! I just kept calling until someone answered. I’ve had my Reverie Adjustable base for just about over two years. My remote died and after several attempts to fix it, I was told I’d need to buy a new one. Parts only are covered for 5 years, but not remotes, which are good for only 90 days! Surprise! Labor is also only included for 1 year. So disappointing!

We bought the purple with the warranty, 2 months we had the control box go out. Had it replaced with a new one, now the second one has gone out, when calling the numbers in the user manual and emailing no response has been sent back to us, I looked on their website and it's 500? for new box, 500 for a control box that seems to go out frequently. This isn't a reliable company. Felt swindled. It's good when it worked but now even though I had it for few years still in warranty now it's a normal brick.