Reverie

I bought a bed and it was delivered and set up by employee's that delivered the bed. Since then a remote control broke, it raises and lowers our split king bed. I have made multiple attempts at contacting customer service, leaving detailed messages and awaited return calls. No attempts to contact me were made. It's a nice bed. At $7,299, it better be a nice bed. Anyway, I am stuck without the remote to raise and or lower my side of the bed. I can't give a rating on customer service since I have not received any. Be careful buying from this company. I no longer trust them. Would you if you spent over $7,000?

We bought two adjustable beds from our van. We did buy these when our van was going out of business but we’re never told that the beds were as is with no warranty. Flash forward one year the control module is burn out so I called the company they told me there is nothing they can do because it’s an as is product. They are not willing to do anything at all to help me out on a product that is only one year old. I bought this as new and was never told that it was as is and for them not to do anything for a product that’s one year old tells me that they do not back any of their own products.

They offer a 20 year warranty, but only to original purchaser. What happens if the base goes to a second owner? Does the base get homesick and stop working? If you believe that the item is worthy of 20 years of warranty then it shouldn't matter who owns it. I am a second owner and even though 20 years of support would mean it should survive about 30,000 movements, the controller died after a couple dozen movements. Upon contacting support they could only confirm that the controller was the problem and then to continually remind me that their warranty only supported the original purchaser.

Very disappointed and angry! My control Box is not working. No white light. Cannot get anyone to call me back after multiple calls and emails. Also mattress creates holes and sagging. Poor new design. So sorry I bought this bed!

We bought this bed less than a year ago. The night lights under the bed on one side starting flashing and going off. It is a strip under the bed. We called numerous times with no avail. We finally got someone and they told us it was out of warranty. They only do 90 days. We paid over $ 7000.00 for this mattress. They wanted to charge us for the new light strip and also $250.00 for the repair. We finally just told them to forget it. They take your money and forget about you. I will never buy anything from them again.

I have an issue with my power base not working. Went thru all the troubleshooting steps and determined the control box was the problem. I have tried to contact them 4 times beginning in November. They say leave a message and it will be returned within 2 days. They never call back. I created an account and sent a message. No reply. I would say they have horrible customer service, but they have none at all. I am going to complain to every place I can and badmouth them every chance I get. The next step is to go to the company that sold me the mattress (which works great) and base to convince them to stop selling these overpriced crap bases. I haven't even had the bed for 2 years. I will get satisfaction one was or another.

We purchased a Reverie 3EM bed frame with our new Beautyrest Black mattress in January 2020. First frame was replaced within 2 days of installation. 2nd frame control box failed 11 months later. 3rd control box failed within 7 days of installation, now waiting. Raymour and Flanigan are useless to resolve unless I want to spend another $300 (with my Platinum Contract). Reverie says they will send another control box, but when?

Reverie R650-$2163, & within a year, common PLC battery error warning prevented any control. In 3 months voicemails & 6 emails, 1 call back saying they will replace PLC. No one responding now 1 month later.

Multiple problems with power base not working. Company does not return calls. When they do they want to charge shipping for replacement parts but with all the problems (2nd time same base) I should not have to pay a dime. Overrated company and terrible customer service. Run if you see this name.

My husband and I bought two adjustable bases and mattresses last July 2020. October 2021 my husband's bed stopped working. We called the company and they, after a lot of trouble, agreed to send a new power box to be shipped at our expense. Then they sent me a label to send the old power box back to them. I said to the customer service rep that I thought it was poorly made to have broken in a year's time.