Reverie

I purchased the Reverie Purple Base adjustable bed. Motor went out in December 5 months after I purchased. Took 2 months just to have warranty get back to me. Then took 3 months to get warranty to finally come out but did NOTHING! Stating they needed to order a new control module. Now 4 months later and still the warranty people have not replaced the control module nor have they contacted me with any updates. They are the hardest people to get in contact with. I spent $4,320.62 for this bed that I have not been able to use for 5 months; and still no resolution in site.

We recently purchased a new mattress and REVERIE base from Macy's back in August of 2022. Now in the new year (January 2023) the bed stopped working on one side and I did some troubleshooting and discovered that the power unit and remote was not working. It took me over two dozen times to actually talk with a person, their customer service is a minus 5. After I provided all the information (sales ticket, photos, etc...) they finally told me that the items in question was only warranty for 90 days. When I asked how much the parts cost I told them I could buy a BRAND-NEW base for about the same price. So my advice to future CUSTOMERS OF REVERIE product is to go elsewhere because they do not care after the sale. I wish we had seen these reviews prior to our purchase to save our time and money.

I have an adjustable bed with a broken remote. It was purchased in 2020. I have called numerous times and been on hold forever only to have the call disconnected or converted to a mandatory call back "in a few days" which is not feasible as if you happen to be working for instance and miss their call you can't call back and they don't attempt again. I have also emailed my issue twice with the model number/serial number to facilitate a resolution, but still no response. I have gone through all the troubleshooting tips online and the remote is still not working. I am wanting to correspond with an actual person to get this issue resolved. I have enjoyed the bed when it was working, but the lack of customer service response would make me hesitant to recommend this product.

I bought a Reverie Adjustable base from Purple mattress. I should have been tipped off when I realized that it was not manufactured by Purple after I bought the unit. The control box lasted about two months before the white light that the unit emitted dimmed then turn off. This was over a year later when I finally decided to get the unit repaired. It was not easy to get ahold a someone in customer service but when they called I found out that it would cost 1/3 of the original price to get the unit in working order.? I don't think I'll be spending that money, I'll just look for a new adjustable bed unit. By the way, I love my Purple bed!!

I’ve owned a Reverie adjustable base for over a year. One side of the base has never worked properly. I’ve contacted Reverie for support via phone and email and they are non responsive. Wish I’d bought from someone else!

I bought a bed and it was delivered and set up by employee's that delivered the bed. Since then a remote control broke, it raises and lowers our split king bed. I have made multiple attempts at contacting customer service, leaving detailed messages and awaited return calls. No attempts to contact me were made. It's a nice bed. At $7,299, it better be a nice bed. Anyway, I am stuck without the remote to raise and or lower my side of the bed. I can't give a rating on customer service since I have not received any. Be careful buying from this company. I no longer trust them. Would you if you spent over $7,000?

We bought two adjustable beds from our van. We did buy these when our van was going out of business but we’re never told that the beds were as is with no warranty. Flash forward one year the control module is burn out so I called the company they told me there is nothing they can do because it’s an as is product. They are not willing to do anything at all to help me out on a product that is only one year old. I bought this as new and was never told that it was as is and for them not to do anything for a product that’s one year old tells me that they do not back any of their own products.

They offer a 20 year warranty, but only to original purchaser. What happens if the base goes to a second owner? Does the base get homesick and stop working? If you believe that the item is worthy of 20 years of warranty then it shouldn't matter who owns it. I am a second owner and even though 20 years of support would mean it should survive about 30,000 movements, the controller died after a couple dozen movements. Upon contacting support they could only confirm that the controller was the problem and then to continually remind me that their warranty only supported the original purchaser.

Very disappointed and angry! My control Box is not working. No white light. Cannot get anyone to call me back after multiple calls and emails. Also mattress creates holes and sagging. Poor new design. So sorry I bought this bed!

We bought this bed less than a year ago. The night lights under the bed on one side starting flashing and going off. It is a strip under the bed. We called numerous times with no avail. We finally got someone and they told us it was out of warranty. They only do 90 days. We paid over $ 7000.00 for this mattress. They wanted to charge us for the new light strip and also $250.00 for the repair. We finally just told them to forget it. They take your money and forget about you. I will never buy anything from them again.