Reverie Reviews

Reverie R650-$2163, & within a year, common PLC battery error warning prevented any control. In 3 months voicemails & 6 emails, 1 call back saying they will replace PLC. No one responding now 1 month later.

Multiple problems with power base not working. Company does not return calls. When they do they want to charge shipping for replacement parts but with all the problems (2nd time same base) I should not have to pay a dime. Overrated company and terrible customer service. Run if you see this name.

My husband and I bought two adjustable bases and mattresses last July 2020. October 2021 my husband's bed stopped working. We called the company and they, after a lot of trouble, agreed to send a new power box to be shipped at our expense. Then they sent me a label to send the old power box back to them. I said to the customer service rep that I thought it was poorly made to have broken in a year's time.

I have tried multiple times to get ahold of these people. We bought during the covid **. So I guess that is the reason. Every time I call they want part #s. If you don't have them they cant help you. They purposely put them were you can't get to them without three people's help. Do not buy a purple mattress with this base. Is a ripoff. 7000 dollar bead that hasn't worked since day one. Call customer service they are zero help. DO NOT BUY.

The remote is dead. It's not the batteries. We bought brand new Duracell batteries and replaced the ones that were working fine yesterday. The light on the remote isn't on. The bed is stuck in zero G. Everything under the bed seems fine. Support is only open weekdays. There should be an emergency button on the main unit to flatten the bed. Instead, you have to remove the mattress and unbolt it! Really wish I had never heard of Restoration Hardware.

Do not purchase this for anyone who is older. The foam topper slips, creating a slope on the side of the bed. My father fell many times. Customer service was not helpful, not responsive. Had to buy a new mattress. Very frustrating and expensive mistake.

Worst customer service in the world. Never again will I deal with this company. One month of on hold finally someone in sales answers but puts me back on hold again. Just need a simple part. Why do you hate money and your customers. Still on hold the 7th time. To the CEO you are an idiot by treating your customers terribly. No service. No nothing. You must hate money and you should be fired. Expect this review on all platforms. I have plenty of time. A whole month on hold!

Adjustable bed frame stopped working after 4 months. Won’t adjust at all. Customer service promised a replacement controller. Took me 3 months to get that after ordering and paying for it. Once I got it, that still did not solve the problem. Now I can’t get them to respond at all to my calls. This bed frame was over $700, and it’s useless as their customer support is.

I was contacted by a Reverie rep about a month after my reviews... I think about 3 months after my issue started. She could not have been nicer or more accommodating. While I appreciate her response, I still have a bad taste in my mouth from my original issues. Also, other than a nice response and a very nice apology for the poor service, they did nothing else. Now, I do not need anything else at this point. We purchased the bed from Raymour and Flanigan. After yelling at them about them not taking care of something they sell and passing me off to the manufacturer, they made good on it and sent me a new frame. So all is good.

Run. Don’t walk, pick another bedframe. I have a split twin bed that I bought less than six months ago. Both sides have. The control boards on both sides have failed. Reverie is declining my warranty. They told me I needed to buy control boards at $279 a piece plus tax plus freight. This was after five days of trying to get someone to call me back. I left email for the company. I left a message, I left a request for them to call me back, and I stayed on hold until I was hung up on.. I think this is a very small company, very understaffed, very poor customer service.

I purchased a mattress and Reverie adjustable frame from Mattress Firm. Recently I had to move the bed and noticed one of the runner floor protectors under the metal leg was missing. Notified customer service on a couple of occasions verifying my address and was promised a replacement. That was a lie on both occasions. Terrible customer service.

I recently purchased a 3E adjustable power base. I purchased the product 91 days ago and actually received delivery 88 days ago. The remote stopped working last week. When I reached out to customer service I was told it will be $70 to replace the 4 button remote, that’s it is what it is. Seems a like a hustle to pull one over on their customers, but hey, it is what it is!!!!

***DO NOT PURCHASE A POWER BASE MANUFACTURED BY REVERIE*** The amount of frustration my wife and I have experienced interacting with this company has been overwhelming and disappointing. We were newlyweds when we purchased a Purple (Reverie) power base from Macy's on March 21, 2019. We invested $1,349.10 and $91.00 in tax on a Reverie Model JB-MP-208-C1. We value our health and wanted to invest in ourselves since one of us were in a car accident and have chronic back pain. This was such an exciting time in our lives.

I purchased a Skye/Reverie bed from Havertys 1 year ago. I have had 2 major issues. One the base stopped working, not going up or down.... and after calling Reverie customer service... they never return your call. The first time, I had to call Havertys and complain and they got Reverie to call me back, this was after several attempts. They had to come out and fix the base.

The worst customer service I’ve ever experienced, without question. This is the first public review I’ve ever posted. My Reverie adjustable base stopped working for the reason I purchased it less than a year after I bought it and without zero gravity mode, it’s basically useless. Yes, I’ve tried every troubleshooting method recommended by the company’s website (and customer service reps who never followed up).

Purchased Split King Adjustable Bed Oct 2020. One side of the remote control module failed only after 6 months. Excessive hold times for the CSR, once able to discuss, send reconditioned replacement module, had to service myself. Now, eleven months later, that module failed again. Clearly an inferior control module issue. CSR said I am responsible for shipping and handling, because over 12 months, however replacement failed within eleven months, they still would not waive the charge, only provide 50% discount. I will have to replace again, how long will this one last? Frustrating...

I am extremely upset with the lack of how my claim has been handled. I have reached out for several months via phone and email for service on my product and no response. I will NEVER buy a product from this company again.

We purchased 2 adjustable bases last December and I have attempted to contact them about the hydraulics not working. They sent me a case number in September, **. I have attempted to contact them and the phone hangs up without the ability to leave a message and the e-mails they sent stated they would contact me within 3-5 business days, well I have not heard from anyone, so I have 2 bases that are worthless and I spent 2400.00 on them and the other keeps coming unplugged and I have to crawl around underneath the base to put it back in. I threw my back out in doing so at 67 years old.

I purchased my Reverie Adjustable bed January 2019. I don't normally use it to raise that often. Maybe 2x a month or so. The remote quit working. I called customer support. The first representative I spoke with suggested I buy brand name batteries not store brand. So I went out and purchased Duracell batteries as suggested. This was on a Thursday or Friday I spoke with her. She said she would call me back on Monday to see if it was working. No call back.

Contact with customer service is difficult. Do no return phone calls Awaiting a part replacement, but still have not received confirmation of shipment. Have called requesting a confirmation but they could not give me a date.

I have had this base for about 2 years. It started to squeak every time you move. I contacted the company in November. They asked for pictures and a video along with my receipt. I gave them everything they wanted. They now do not respond to emails and they say their phone system is being updated and to email them. The bed is broken at the feet. My husband and I are small people so we did not break the bed. We just want the bed fixed so we can get a good night's sleep.

I bought an adjustable bed from Xtreme mattress in Batavia New York in March of this year. I had lost my husband January 5th of this year, I was going in for a surgery related to my breast cancer I was diagnosed with in January of 2017 in March and wanted a bed I didn’t have to struggle out of bed. I had bought a bed prior from Xtreme mattress and loved it. This is why I went back to them. I bought the Reverie adjustable frame which I have the receipt for. The description is 4M66. EH1-E58-F052.-2Q 5/0 Queen Cobra, it was $999.00 before taxes and delivery. My total bill was $2,697.84! I have my receipt and was told by Xtreme mattress that I would have to call to get my frame fixed!

Been calling Reverie for over 1 week. I cannot get someone to call me back on a warranty issue. Had I known this is what it is like to deal with this company, I would not have bought from them. They want your money, then leave you when you need them most. Dishonest.

I purchased my Purple bed at Macy's in September 2019. It was finally delivered in October 2019. In January 2020 the motors died on the split king bases. I have a one piece mattress since I sleep alone. I tried for WEEKS to get through to Reverie. My bed died in a contorted position with one side up at the top and the other with the foot up as high as it goes. Totally unable to sleep on it! I got a return call after about 200 calls to Reverie over the several weeks of constant trying.

Very professional and easy to deal with. Service representative took care to treat both her company and us very fairly. I was pleased with their service. We purchased one of their products and was not pleased with the performance of it. They sent us a fix for the problem, according to the company, but we were not happy. They agreed to take back the product and refund our full purchase price. Truly first class in their service and treatment of us as a customer.

High marks to customer service at Reverie! The particular frame I ordered had to come from one of their third party vendors. Despite that, Reverie has worked closely with me to alter the cells and get different cells to tweak the comfort. New cells that I ordered become discolored/stiff due to a manufacturing process issue. When I emailed, them, I received a callback within one day. Yalena was terrific and arranged for replacements with no questions asked. It's hard to find that kind of customer care these days. Kudos Yalena!

We purchased the base around 6/2019. We have had issues since delivery. Some of the remote options never worked. The bed is concaved in the middle causing serious hip and back pain. I have called the number so many times I can't even remember. Always sent to voice mail. Never once have I received a call back. Over quarantine I finally found an email for customer service. I did get a response weeks after my email. Stating that it wasn't their problem. I had to take it up with the retailer. Who has also said the same thing. No one wants to take ownership of the issue.

We purchased a Reverie mattress and adjustable bed from the dealer in Costco. The delivery was flawless and the bed works great. Unfortunately my husband and I can’t agree on the same mattress, so the top split king wasn’t a good fit for us. I had to return it. But the service to do that was outstanding. The staff offered several suggestions to try to customize and meet our needs. Once we realized a return was best, they made the process very easy. I was sorry to give my Reverie up, but would highly recommended the company to anyone looking for a high quality mattress and bed.

Remote stopped working within about six months. We were told they didn’t warrant remotes past 90 days, unlike their mattress 20yrs, or so. They wouldn’t take it back for repair, exchange. Wanted about $90 to replace it. Very dissatisfied. They simply didn’t care...

Not the bed I ordered in 2011, but what I got stuck with when retailer skipped out of town with people’s money and no product. BBB in Springfield, MO got involved and said they were prosecuting but of course the company, which prided themselves on being a Christian outfit, had disappeared. I did get my sleigh bed, which came apart within six months. I got the adjustable frame - a brand I did not order and an uncomfortable memory foam mattress that I can’t afford to replace.

Hello, I wanted to take a minute to thank Reverie for the excellent service I received. We have a split king bed that we bought at Sleep Comfort. We had it for about 6 weeks when the reclining part on my wife's side quit. I checked for loose wiring and that no plugs were loose but upon comparing the control box from her side to my side I noticed that her light wouldn't come on that would show that the module is energized.

I've been trying to call Reverie Customer Service for days only to be directed to voicemail. They don't call back no matter how many messages you leave. I'm a firm believer they don't even have customer service. I bought my bed the end of October 2019. It no longer works and I keep getting the message "PLC Battery Warning" on the remote. I cannot get a hold of customer service and the store I bought it from is going out of business and can't help me. I will NEVER purchase a Reverie product again. I spent a lot of money for that power base and now I feel like I've been scammed. Legal action against the company is looking probable.

My husband & I bought this Frame 7/4/19 we had it stuck in upright position a few times. We unplugged from wall it work. Come 1/15/20 we're stuck upright & nothing works. We have a 10 yr warranty from company & 10 more we paid for. Can't get them to call you back, you have to leave a VM. Finally got store I bought from to get Purple Rep to have them call us back. They guy told my husband that he'd overnight part but it would be awhile until they could get technical support to our home. 12 days later no overnight mail received, no calls. I'm concerned on rest of warranty. We can't depend on them now what about 10 yrs. We paired close to 3k for frame. We're still stuck in upright position for close to 2 months. Talk about sleepless in Seattle! Save your $.

Finally I got hold of a Direct representative from Reverie, calling the phone in my Warranty Booklet not the one Rooms to Go gave me, and he found in his computer what they have sent, and said he will contact HelloTech to see exactly what the tech did so they can send the part and solve my problem. He gave me his direct e-mail so I can be in contact with him, his name is Chris and he was a nice and understanding representative of Reverie. The problem have not been solve yet, but at least I am in contact with someone at the Manufacturer end.

Purchased the Reverie adjustable bedframe with remote control, worked great for about 5 months. Started having trouble with the remote control, had to press harder and harder to get it to work. About 9 months after purchase, it quit working all together, called the store where purchased, they said it would cost 80$ an hour to send out a technician. Labor warranty was only 8 months!! Called Reverie helpline, got a call back in a couple of days, we agreed it was probably the remote control, new one is 70$. All this in the first year of warranty! They also said it could not adapt to a manual control. An $800 bed I can't use!! Buy a different brand and hope for the best!!

I purchased a twin king about 4 months ago and one side quit working so I called Reverie to request service week one no help. Week 2 repeated calls. No help. Not even a return call yet! Week 3 called Art Van the place we purchased it from they said they would get to the bottom of it and get some action. Week three Received a call from Missed call from Reverie and returned call ASAP. Nothing!!! This is the worsted service department I have dealt with. Same old runaround every time I call them (Name, Number, Id of bed, my phone No, Etc.) then we start to communicate…. but nothing happens…. If you’re looking into perching this bed hell no. If it breaks down you're S.O.L.

I received my adjustable base on December 17, 2020. It stopped working 3 weeks after I received it. I called and spoke with customer service and she forward my information to the technician to contact me to schedule an appointment. Well, it has been 4 weeks now and I have called each week to follow-up and no one has called to schedule an appointment to repair a "new" product that I just purchased. I have spoken with Rachell, Juanits, Martavias and a manage, Shania. They all tell me the same information, that a technician will reach out to me to schedule an appointment. I can't even get an appointment. Are the technicians that busy repairing faulty product? I am beyond frustrated.

I have a king size split base Tempur-pedic bed. The foot lift has not worked in a year. I have replaced the remote 3 times now. I called Reverie and it took 3 days and many calls from me to even get a return call! While sleeping the foot motor lifted the foot to highest position (remote is on the bedside table) and I was basically told that I was mistaken that somehow the remote button got depressed! Um! NO!

I bought a Reverie mattress on August 9, 2019. I purchased thru a road show from the one great person at Reverie. Jayson **. The bed arrived the second week of November. It was six weeks late. I had numerous unpleasant conversations with Reverie customer service who were completely rude and unhelpful. Jayson **. totally went to bat for me and saved the sale. He is the kind of guy any business owner wants out there talking and working for customers. I really wanted this bed because I felt like the ability to get into the mattress and make adjustments would save me from sleeping in a hole. The mattress works but the downside is I do have to get into it and make adjustments fairly regularly. (Every two weeks.)

Purchased our Split King Adjustable bed from Verlo Mattress on December 4, 2018. I had a problem 6 months into the purchase that my remote would no longer sync to my side. Verlo did come out to look and it was only a loose wire. Simple, right. Now in December of 2019 my husband is having the same problem but when I call Verlo, guess what they tell me to now call Reverie. So I called them on Dec 23, Dec 30 and again on January 7.

We purchased Reverie power bases and within 6 months, one of them stopped functioning. We called 5 times to get resolution and each time were asked to start a new 'case'. Then when the basic question was answered about what was wrong (the light is on, it connects to the app, etc.) we're told someone will call back from a different department. And no one calls. We also wrote several emails asking for help, again with zero reply. A waste of a lot of money when their so-called 20-year warranty doesn't even matter because they won't respond to customer issues.

One side of bed stopped working in 1 years time. Sent part right out. Has been weeks of chasing to get someone to install the part. Horrible customer service. Got your money and then don't care. My husband has stage 4 cancer and needs this bed. They don't care!

I bought a bed from them five or six years ago and the bed and the service were fine. I don’t know about the bed anymore but the service and the company has definitely changed. I’m beginning to think I have been ripped off. Two months and still no bed. They have stopped returning phone calls. All I know is I’ve been put off by them. The last three times I’ve called them I received a message that they were receiving heavy call volume, After a lazy delay on hold, I then was instructed to leave my phone number so they could call me back. At first they would call me back. Nothing now. Silence. No one has ever called me back. I am going to call my credit card and ask for my money back.. Beware. This company used to make a great bed but something is wrong.

After only a week one of the adjustable bed frames quit working. Called the service dept. repeatedly for the last two months and get only a recording to leave my name, phone number and explain problem. Have not received a single response. Tried e-mailing the company and have gotten no response. Called Rooms To Go where we purchased the bed frames and mattress. They said there was nothing they could do, we would have to deal with the company on our own. We will not be buying anything again from Rooms To GO. DO not buy any product made by Reverie.

I will edit when they correct the poor product I got. I bought the mid level base with under light and massage. I set everything up per instructions but the control box doesnt work. I unplugged everything, tried a different outlet, looked on their site and ahhh ha! FAQ says to check the fuse located in the control box... The picture on their site is not the control box I have nor does my control box have any access points other than actuator plugs and power cord. To top it off they have no weekend hours so I'll now have to take time out of my work week and hope their customer service is better than the brand new non-adjustable frame they sent me.

I recently purchased their 3E adjustable base with extended warranty through Raymour & Flanigan. 5 months into using the base, the motor stopped working. I contacted Reverie which was painful, you need to leave your name and number, return call timeframes are unknown. After several calls and emails, we both determined the motor needs replacement. I was told it would be ordered and shipped in one week. I never received the motor, follow up calls and emails, I contacted Raymour & Flannigan for assistance and they contacted Reverie to intervene. I receive a call from Reverie stating they have me listed for a new Remote, not a motor. The customer service person was very rude and insisted I contact Raymour & Flannigan. I contacted RF and insisted that I prefer to replace Reverie. I received my Beautyrest replace in two days, which RF will honor the warranty directly. Beware of Reverie.

Had I known known then what I know now I never would have purchased from Reverie. Purchased their R400HT Power Base in August 2019. Here it is only October 2019 and the bed had stopped working. Getting an odd error on the remote so called the Reverie Customer Service number over the course of several days. Always routed to VM, never actually getting a live person on the other end during business hours. Terrible, non-existent customer service. I now have an expensive non-adjustable bed. I will NEVER purchase ANYTHING form Reverie again.

We purchased a Reverie Power Sleep III Full Adjustable Base through Raymour and Flanigan (R+F) in the end of May 2019. We purchased the Platinum Warranty plan, because I am suspect of all the moving parts. Guess what, it stopped working in the end of August 2019. By the time we called R+F only to be told that we were out of warranty (90 days). They were right. It was 94 days after we bought it. Shame on me.

I have severe back problems. I ordered the Dream Supreme 2 mattress hoping it would be a solution, despite the fact you have to eat 25% of cost if it doesn't work out. I was told I'd have a "personal sleep concierge" to assist me with mattress configuration, etc. A few days after I made the order, someone called to confirm. I asked who my concierge would be, the person taking the order said "That's me, I'll send you a diagram of how to configure the mattress". I got the mattress after 5 weeks of waiting.

We purchased the reverie adjustable king system through costco and were informed it would be delivered by a "white glove" delivery service. The base covering was damaged, ripped end to end by the delivery company as well as damaging the molding in our home. I have called multiple times, and emailed multiple times. The couple of times I was able to speak to a person they were appropriate but then nothing happens and several months later I still have a damaged bed. There is no customer service. I would not buy from this company.

We bought our mattress and base in December of 2018 and within 3 months it was squeaking like a rusty old frame. We purchased the 5 year warranty so I called Reverie. One of the first things I was TOLD to do was to record the sound and send it to the company so they could diagnose the problem. Has anyone ever heard that one before? We tried to correct the problem through common sense ((ie) tightening screws) and that lasted 2 weeks. Still working with customer non-service to fix this and it is now August 2019. We are not able to sleep on the bed due to the squeaking. No website exists to write, only a phone number to call and be put on hold forever. The retailer, Living Spaces, could not care less about helping a now FORMER customer since they received their money. Again I say... do not buy this product.

So basically, I own a purple power base spit king style, which is two twin xl's put together that you put twin XL mattresses on, and together, it is a king. Well, I rode with that for a while, and come to find out, I did not like it. So I switched to a king sized mattress. well, there was a problem with the power base. Since I switched over, it had no retainer bar in the middle on the bottom of the bed to keep the mattress in place. So, I called Reverie, makers of the powerbase, and tried to get a retainer bar that I needed.

On 3/4/19 I purchased this adjustable bed for my husband who has stage 4 cancer. It was an expensive purchase and after 3 months first the right side remote stopped working followed by the left some two weeks later. I have contacted the warranty department on 4 different occasions and cannot get a return call! Phone number goes to voicemail to leave a message and I have done so with no response. I have now had the bed just over 4 months and I'm left with one side stuck in a seated position. We have been forced to sleep in a spare bedroom as our 5000.00 split king sits completely useless!! Forget about the supposed 20 yr warranty!! I've been trying to get a this resolved for over a month! DO NOT WASTE YOUR TIME, TEARS AND MONEY LIKE WE HAVE!

I spent $2500 extra to have a mattress go up and down both on the head and foot end and after 1 1/2 years, the remote stopped communicating with the motor. I called the company and they gave me one remedy to fix it and when that didn't work, they basically told me to go get an electrician (I spoke to Nicole). I may as well as thrown out the $2500 to the wind. A regular bed frame would have costed me peanuts compared to this. Very upsetting. Product quality... close to zero. Customer service... close to zero. A bed frame this expensive should not die out so quickly. And trust me I am not an unreasonable customer.

I placed an order through Costco for a dream type of reverie mattress on April 1, 2019. The shipping and delivery was supposed to take place on 15 May, 6 weeks in total. On 13 May I called the company to check on delivery and was told no shipping and delivery information were available. I told them I paid the price in full of over $7800.00 at Costco and waited all that time to get the product. Again was told it may take another week or two to get information.

The dreamt king bed is wonderful, it is easy to operate! It's very comfortable and helps us sleep better. We are very happy with our purchase! Overall we rate the service and help that we get from Jason ** as remarkable, very easy to get in touch with him, he is very accommodating, he has helped make our purchase very pleasant!

It took a great deal of persuading my wife to move off our Select Comfort Sleep Number Bed that we have had for the past 12 years. I have severe neuropathy in both arms and find it very difficult to get much sleep. I kept reading the benefits of an adjustable bed. I did extensive research and was very impressed with Reverie’s Sleep Coil System that is designed specifically for adjustable beds. My wife finally conceded and we ordered ours directly from Reverie. The customer service has been phenomenal. They walked us through the entire process and even gathered our information on how best to initially configure each side of the bed. Our bed arrived a few weeks early and the White Glove team did a superb job of installing and explaining how to use our new bed. We have had the Sleep System for 2 months now and I have gone from waking up 7 to 10 times a night to only 1 and often times sleeping through the night. We truly love this bed!

We are very particular about choosing a bed and the Reverie has been incredible. We love all the features. The massage is very calming before going to sleep and the ability to raise your head and legs is great for relieving back pressure. We tell everyone about it and would recommend this bed to anyone. Love this bed!

We ordered this bed through a sales rep at Costco. Jan was knowledgeable and answered our questions thoroughly. We ordered through her and the bed arrived in the time frame promised. We have had the bed for about a week and are enjoying it so far. The adjustability of the bed and massage feature are awesome!

Good Service. Better sleep. Delivery & set-up was as promised. Mattress is comfortable, and firmness is adjustable. No difficulty in changing the firmness. Very pleased so far. I would recommend this product to anyone wanting a split adjustable bed.

Lantana, Florida. Jason was very knowledgeable, no pressure, eager to demonstrate the unique comfort system. I returned later in the day with my wife and we bought the mattress. The delivery was earlier than expected. We are delighted with the concept.

We first saw the Reverie bed demonstrated in the West Palm Beach Costco. We were in Florida for the winter. We had no intention of buying a new bed. Sales rep Jayson did a fantastic job of answering all our questions and making us feel very comfortable. He is the reason for this purchase. We bought the split king model 8X and were told that the bed would ship in about 6 weeks. It was ready for delivery 3 weeks later but we waited until returning from our winter home. We received it 2 days ago. The delivery guys set up the bed and instructed us in its use. The motorized bed works great and it seems very comfortable. I have had to call customer service a few times for minor advice on how to use the remote controls and their nightstand app. They have been very professional. So far, my wife and I are very happy with our purchase. I'll update this review after 4 to 6 months.

I bought a Reverie bed last September. Within one month the motor broke. It broke again about 3 weeks after the tech fixed it. Now the remote is broken! Do yourself a favor and go somewhere else for your bed.

Let me start off buying a bed is a pain. I spent a few weeks doing a lot of research and trying out various beds. I stumbled upon the Reverie Sleep System while looking at what Costco had online. Read the info on Costco site then did more research on Reverie's site and then saw the CR recommendation. Read a ton of user reviews. Found out luckily my local Costco In Lantana was doing a roadshow. Got the wife and went and checked it out.

My husband and I purchased a Reverie split king adjustable bed a month ago. We purchased it through Costco. We first saw the bed at Costco in North Carolina during a Roadshow. It was the last day that the bed would be there and we didn't have time to make a final decision since the store was closing within the hour.

I have been looking for an adjustable bed for a while, happened to hit my local Costco and there was a Reverie roadshow. Listened to the guy and 4331.00 dollars later I would own a queen 8x system. Took a couple weeks to arrive and was shocked at how small the bed was... I guess downsizing from Cal King to Queen was a mistake. Looked at the bed and checked all the seams on the base and of couse there were random strings hanging from the bed. No big deal. I have slept on this bed for 2 weeks and there is nothing special about it, It is soft, but I think I could have bought a better mattress and adjustable base in a Cal King for half the price.

We've tried innerspring mattresses, with and without pillow top, waterbeds, full latex and memory foam. Either too hard or too soft or just not comfortable. After looking at Reverie for a year we have a forever mattress.

My sister purchased an adjustable bed from Raymour & Flanigan that was a Reverie brand bed. Only a little over two years old. They sold her a remote without even knowing what the problem was. Sent a guy out to see what was wrong with it at a fee of 225+. They did not fix it that day they just ordered the part it needed. Then they sent parts that were different and we were to,d someone would come out to fix it if we could not. I am not a bed mechanic not is my sister. Yeah someone would come out for another 225+. They finally sent the correct part, I was able to switch it out. Just think between the 100+ for the remote, 225+ for a person to come out and check it out and then they wanted to charge another fee, she could have bought a new adjustable base. Beware of a company called Reverie and also Raymour & Flanigan who would not interject o help at all. Customer service by both was 0 out of ten.

I purchased a Reverie split king adjustable bed at a Costco Trunk Show in January 2017. I had recently had two knee replacements and was going to have a complicated foot surgery that would require my foot to be elevated. An adjustable bed seemed to be the answer to my prayers to be able to sleep in complete comfort. I could not be happier with my Reverie bed. I slept with my foot elevated for quite a while as I recovered. I spent a lot of time researching this bed, and I spent a lot of time talking with the Reverie sleep specialist about this bed. Yes, the bed was expensive, but it has an amazing 20 year warranty and I feel it is worth every penny for my good health.

Will start with my only negative--the length of time to build. Am very happy with the bed and the ability to configure to individual needs. Sleep has improved since using. Jayson in sales is a total professional. He is always quick to respond to questions. I told Jayson that I would not have even looked at Reverie if he was not in COSTCO. Instant trust and then Jayson built even more. We are very happy with the bed and glad we made the investment!

We purchased our Reverie bed 5 or 6 years ago and we LOVE IT SO MUCH!! We have traveled the world and stayed in many amazing 5 star hotels. No bed comes close. We always come back and cherish our REVERIE BED. Thy those beds with a number don't hold a candle to a REVERIE BED. My parents have one. They are on their 3rd replacement in 7 years.

We bought our sleep system from Gregory ** at the main Costco store in Seattle. Gregory was patient and thorough with us and while doing his job as a sales representative for Reverie, we never felt pressured to take such an important decision lightly. We even came back a week later and made the deal after some thought and Gregory answered all of our questions to our satisfaction. This is a big investment but one that is so important for your health. We love the bed and the adjustable base and we've had some amazing night sleeps. I really appreciate the fact that the bed is fully customizable even after your purchase. The delivery team from Callbox was wonderful and gave us a full demonstration on the setup and use of the remotes. A customer service agent called a few days later to check in which we really appreciated.

Just purchased a Dream Top King Sleep System at Costco. Our sleep specialist was Michael **. He was extremely professional and friendly. Within 30 minutes, we were excited to purchase the system. Cannot wait until it arrives...

I had a major failure caused by defective parts or flawed manufacturing practices that caused the control unit to melt from the inside out. Bottom line is that I have defective unit from the manufacture and they will not stand behind there products. "I am following up on your case regarding the control boxes. At this time we would not be able to cover this under warranty due to the control boxes going out like this and the box itself melting. One thing that we suggest for cases like this, would be contacting your insurance company to see if this can be submitted as a claim. Most times the insurance company would either reimburse you for the parts and service or order the part on your behalf. It would be of great interest to reach out to them to see if this counts as a claim. The other option would be having our out of warranty team reach out to you to go over some other options to get the bases working again.

We were looking to purchase a bed that would allow my husband and I to sleep with our own individual settings. When in Costco, I met Jayson who was demonstrating the Reverie Bed system. Jayson was very knowledgeable and gave us a lot of confidence to go ahead and make this important purchase. He gave us his phone number that we could contact him directly if there were any problems. We have received our bed (a couple of weeks late, but the customer service team was on top of it and gave us accessory of our choice for no cost) and we are very pleased. The delivery/set up team was very professional and did a great job. We've only been sleeping on the bed for a week, and we will probably make some adjustments to the firmness, but what we love about the bed is how easy it is to make the adjustments. Plus the Customer Service team is always available to help us. Thank you Jayson for making this purchase seamless.

I have been trying to get help with my adjustable bed with no success. When I call I'm automatically sent to voicemail. There is no option to stay on hold. And NO ONE EVER calls back. I've left 5 messages.

We have had this bed for about 6 weeks. I had experienced back pain and poor sleep for a couple of years prior. The ability to customize my bed and also adjust the bed into a zero gravity setting has greatly improved my sleep. I no longer have any back pain at all. I love it. My wife likes a very soft bed and it was shipped in a soft setting. We have since adjusted it to super soft. We are still working to get it exactly like she wants but the advantage with Reverie is that it is completely adjustable and we can continue to adjust to get it just the way she needs it. Also, the bed is not hot at all which is one negative to some of the foam type mattresses. Michael, with Reverie, was great to work with on helping us find the right bed.I bought the bed at Costco in Brentwood, TN and Michael, with Reverie, was great to work with on helping us find the right bed. Great customer service!

Was told 4-6 weeks from purchase to delivery. I am now on week 10. Still no bed. Was told most recently it had shipped 12/17, so when I called today was told it didn't actually ship that day and was more like 12/21... so when asked when I would have it was told most likely first week of January. This will be 13 weeks... Totally unacceptable based on an original date of 4-6 weeks... a few weeks leeway, ok, but 7 weeks past later date, messed up. For this much money I expect better service...

We purchased a Reverie Sleep system in October at Costco. We were told that there was a 5-6 week delivery. The system, a "Split King", arrived just as promised. Throughout the delivery period we were kept apprised of the progress via emails from Reverie. During this time we had some questions about the bed. The sales representative, Jayson, gave us his phone number. We had two occasions to call ask him questions. He returned our calls within minutes. The bed and frame appear to be of very high quality. We have been sleeping on it for about a month and we are completely satisfied. It functions smoothly and quietly and is quite comfortable.

My wife and I had been researching new beds and happened to stop by our local Costco and met Jayson ** at the Reverie road show. During our research we had not considered a Reverie bed but after talking with Jayson, going home and doing more research, returning to Costco and asking more questions of Jayson, we decided to purchase our Dream Top King with powerbase. We opted to have the dream cells set up for medium firmness on both sides. We made our purchase on 10/25/18, the bed was shipped on 11/8/18 and was delivered and setup on 11/21/18. Throughout the entire process the Reverie team kept us informed and up to date on the status of our order and what we needed to do prior to the actual delivery.

Guys, this process has become an absolute joke! When I ordered the bed, I was told it would be here in 4-6 weeks but most likely six weeks. Fine. After about 7 weeks, I was told the bed and base were shipping. It never arrived. At nine weeks after order, I was told again that the bed was shipping. After threatening to cancel my order, I was told that the bed and base were in Atlanta where I live. I was called by the moving company and was told that the bed would be delivered today (Saturday November 17).

I contact Reverie's toll free number to inquire about the various options they had available for a bed and adjustable base. I ended up buying a closeout model which was in stock. Paid over $3,500. Only to be told 3 weeks after my purchase that the bed I bought was sold and I could pick another one for $500 more! I protested, very upset, they had my money for 3 weeks! No contact from them after they took my money other than a few emails of what to expect at delivery. It was my phone call to them asking "when" would it be delivered that I was told it was out of stock and I would have to pay more money.

The bed was delivered on time and set up carefully. The setup team encountered a minor glitch that was resolved quickly. The bed is wonderful! It has made a major positive effect on my sleep apnea and acid reflux. What a relief! The customer support team has been attentive, knowledgeable, and engaged. Our sales representative, Jason, was easy to work with during the sale and easy to reach afterwards. I am one very pleased customer

We ordered our customized reverie bed in August from Costco. We were called the last week in September for delivery by the company Reverie used in Dallas. Since we were to be in Europe for the month of October, I arranged to call them upon our return to deliver in November. This company was most accommodating. The delivery occurred on Saturday, November 3. Again, the delivery company was wonderful.

Last year we had gone to Costco in Carlsbad CA and Reverie was having a roadshow on their adjustable beds. My husband had major back surgery and could never sleep comfortably. We purchased the full split Cal King bed and loved it – he could finally sleep comfortably!! We started having issues with my husband's mattress. We had it 13 months and wanted to exchange just his mattress. But Reverie customer service said they could not do that since it was past a year. Costco was having the Reverie Roadshow the next weekend so we decided to go and talk to the sales rep. We spoke with Randy and he thought we should have never bought the full split Cal King and should have bought the Cal King Dream top. He said he would contact Reverie and see what he could do.

In January we happened to time our regular shop with a Reverie Road Show at the Costco Carlsbad. Bill, the Sales Rep. present that day gave us a very detailed explanation of the options available with the CA King partial split bed. We had previously looked at other choices available on the market but none seem to convince us that we should replace our 15 year old bed, especially at the cost.

I met my Reverie salesperson Patrick ** during a Costco Roadshow he facilitated back in May of 2018. I was in the market for an adjustable sleep system and once I became aware of the continuity of pricing, my goal became finding a system that was worth the investment. I knew I had been sleeping on mattresses that were a little too firm for me and Patrick was able to diagnose a solution with a few questions - "Do you sleep back, side, stomach? Do you have any pains/discomforts in the neck, shoulders, hips."

Our initial exposure to the Reverie product was through the ads on CNBC radio a couple years ago. The first time we saw the system was at a COSTCO roadshow, where Michael ** gave us a very thorough demo. As an engineer, I was most intrigued by the simplicity of the system and the flexibility that it offers. My wife and I are "different sizes" and despite spending thousands on high end brand mattresses over the years, we just had never been able to find a great compromise. WELL... we bought our Reverie system about 2 years ago and without reservation I can say we won't ever own anything else.

Overall, great product and great service! Love my sleeping system!

I highly recommend the Reverie 8x. If you are looking for a mattress you should go see Mike at Costco in the Atlanta area. Our old mattress had gotten so bad I was sleeping on the floor. I would wake up feeling like I just got beat up. My shoulders were sore, lower back stiff, and hips aching. It was the complete opposite of what sleeping is supposed to do. We had a hard time finding a mattress that would work for both of us. My wife is a side sleeper who likes a soft mattress. I'm a stomach sleeper who prefers medium firm. We tried an adjustable air mattress hoping that would give us both what we needed. My back and shoulders got worse and my wife didn’t like it either.

We have owned our Reverie for nearly a year. Amazing mattress, highly recommend to everyone. Mattress is customized on each side to fit the needs of each sleeper. Love our mattress, we have never slept better.

The rep “Greg” at the Costco Roadshow was Awesome! He explained everything I needed to know about my new bed. I was able to adjust the firmness for me to be perfect. I had been having issues with numbness and pain in my arms and back. After sleeping on this bed for a week and using the massage feature, my numbness and pain was greatly reduced. I was able to get a full night's sleep again! I have had this bed just 4 months and I couldn’t be more pleased with it.

I love my Reverie bed system. We have an older base but the newer mattress from Costco and I've slept like a baby since setting it up in my home. The mattresses are customizable in case you have any problems, but we have not had to change our mattress configuration at all. I love that the bed allows us to adjust up for reading and the zero G mode helps my wife and I relax. This bed is definitely a great investment!

My husband and I purchased our Reverie king bed two years ago at a Costco Road Show and have been sleeping better ever since. Our salesperson Randy explained everything about the bed in great detail and it really got our attention. My husband is a pretty hard sell but after visiting with Randy and then trying the bed we felt it would be a good move for us to buy one.

When I went to Costco I met Greg **, a sales rep for Reverie Adj. beds. I wanted a bed for here in OR and possibly for my AZ home too, for I have been waking up with back and shoulder pain for sometime. Greg let me experience this bed and showed and explained how each is made for the individual person. Greg never pressured me but satisfactory answered every question I had. In the end it was not possible for me to get a bed for Oregon, due to fact that my time here was coming to an end for this year and the 6 weeks it takes to make my costumed bed, but I decided to go ahead and ordered a Cal King for AZ since it would be made and delivered about the time I return there. Thank you Greg **. I feel so lucky that you were there in OR when I was in Costco and hopefully when I return next year I will get a bed for here too.

I have had my Reverie mattress for one month now. I had been looking for a new mattress for about 6 months. My old mattress was only 2 years old and of a high quality but I never got used to it. I was leaning towards one of those Number beds because of the ability to adjust the firmness but was just not sold on them. I had seen the Consumer Reports article earlier this year and the high review that the Reverie mattress was given but did not have anywhere near me to check one out before buying. I seen that Costco was going to have a Road Show with the Reverie and went to check it out.

The reason I am posting this review is maybe it will help someone else get the sleep they need too. I had gone through a divorce 3 years previous and felt like I had moved on but I was still sleeping poorly and infrequently resorting to taking ** and ** to get to sleep and stay asleep. It finally occurred to me that maybe a new bed would help, mine was 15 years old and probably too firm. I shopped around for a day or 2. Tried laid on a few mattresses but put it off because of cost. I went to Costco to shop, talked to a salesperson at the Reverie booth, laid on the bed etc. He had to run up front with some customers that were buying a bed. I told him I would wait. I laid on the bed for 30 min, I may have even fallen asleep. He explained how the bed could be adapted to my body type and the benefits that I would discover from being able to adjust the bed and the mattress itself.

My wife and I bought this Reverie bed from Costco in February 2017. Randy, our sales representative, gave us a great job of giving us an overall of all the features of the bed and the ways we could customize it to our needs. He even went out of his way to give us his number in case anything came up or if we had any questions. Getting everything set up was easy as Reverie helped coordinate shipping and when it was delivered to our home the deliverymen carefully brought everything in and built up the bed in our master bedroom.

We purchased a bed at Costco. We are completely satisfied with Jason, the sales staff, the delivery service and the bed. Jason has been more than helpful. He even gave us his personal phone number which he answers promptly. The delivery of our bed came sooner than expected. The delivery crew was beyond careful with our hardwood floors and antique headboard. They provided excellent instructions on how to use the bed. We love this bed. We have never had a better nights sleep. We totally recommend it.

Recently my husband and I purchased a Reverie bed and I would like to share our experience with you and anyone looking to purchase a Reverie bed. We made the purchase at a Costco Roadshow. The Sales Representative, Randy, was great. We felt very comfortable with making the purchase of the bed. Our bed was delivered as promised, actually earlier than expected, which was great. The delivery men showed us how to use the bed and set up the remote control, they were very nice. The day after delivery, we received a follow up phone call from Reverie Customer Service to check and make sure that everything went as it was supposed to. We had no complaints.

I bought my bed two years ago. It didn't work when I bought it, Reverie kept telling me a fix was just around the corner. 2 years later the thing still doesn't work. I have been in contact with the company, too many times to count, and they still don't have a resolution to my problem. Never buy anything from them.

My husband and I purchased a King mattress, box springs and Reverie adjustable base from Sleep Experts on 10/10/2015. The bed has given us no issues except when they delivered it, it came with 2 remotes, only 1 of them work??? The last month or so, the remote that works now does not work anymore. I called Reverie over and over again and was not able to reach anyone. Finally, I changed up the prompts that I pushed and finally got a hold of a gentleman named "Jeremy". He said I need my Serial # and to be by the bed to troubleshoot it. He said they would be there till 6 pm E/T, I told him that I had a hard time getting thru to someone so ask him to call me back, he said that he could not and that if I call later on that day, that it would not be busy! WRONG!

My husband purchased a Reverie king mattress and adjustable base (Costco SKU 1134815) and mattress protector for a split top bed (Costco SKU 1134841) on 04-04-2018. Two days after that purchase, I called the Reverie special order number, as instructed by Gregory **, to confirm the purchase. After encountering a few questions about the mattress and frame, I called Reverie customer support line (1-800-456-7383) but my calls went unanswered. There is an option for call back on the phone system which I chose twice and each time, my phone would ring less than once, then hang up. Frustrated, I called several times after that and never reached an actual person. This solidifies the complaints online about ATROCIOUS customer service at Reverie.

My experience with Reverie has been the WORST!!! I had my product for 1 year exactly when it broke. The warranty department has been NO help whatsoever! I was told my product would be delivered in 2 to 4 weeks. It has been over 3 months and I am still waiting. Every time I contact Reverie I am told I will be receiving a call about my delivery. I NEVER RECEIVE THAT CALL! This is the WORST customer service experience I have ever had. I hope I never have to deal with them again!

We had the mattress a few months and noticed loss of support after 2 months. Company said to move foam plugs for better support. Problem only got worse. This mattress is expensive and very uncomfortable. Now Denver mattress will only give us 50% of purchase price in credit.

My adjustable bed stopped working on Sunday night 8/13/17. I called the customer service number at Reverie on Monday 8/14/17. I explained what occurred to the representative. She asked questions and listened to my description very patiently. She then told me she was sending out the parts. She said a Reverie tech could do the work, or a tech from the store where I purchased the bed could do it. I asked if she would send instructions with the parts, as my son is handy. The next day, Tuesday 8/15/17, the parts arrived via UPS. My son was able to do the work and the bed is back in working order. This is a bed I bought in 2015. I am very pleased with the company and also with this particular customer representative.

My experience with my purchase with the Serta base from Reverie has been awful! The vibration started about 3 months ago, and calling the customer service department is a joke! I purchased a Twin XL from Mattress Direct for $3,300.00, like one of the other reviews I read said how it was no problem taking your money but when you have a problem, it's like “Your problem, not ours!” I will never purchase anything from this company ever again!

On July 6, 2017, I placed an online order for two sets of leg extenders for my king size adjustable bed. I purchased my bed a couple years ago from another store but Reverie was the supplier for the equipment. The charge for the leg extenders was immediately charged to my credit card. Today is July 25, 2017 and I have not yet received my order. I was able to reach someone on the phone about four days ago and was given a lie that I would be contacted by phone with the status of my order.

Bought a mattress and adjustable base from Art Van furniture. Had six months when the base completely broke, wood and metal just shattered. This was in March. Tomorrow is the 1st of June and I'm still getting the runaround. Reverie doesn't return calls or emails and when they do, they constantly lie. They keep telling me they're sending a new base, that they've credited the store so we can get a new base because they can't get us one, the store says they've never been contacted... I'm so sick of this crap and especially sick of "Andrew" who has his head so far up his **. It isn't funny! Buy from a different company!

We purchased the 9T model and the bed was fine the first night, but the controller died on night # 2. A week later we're still waiting on them to ship replacement parts. I kinda got the feeling we weren't that important maybe. I would rate the bed high but their customer service is not good. Post shipment is one of the main reasons why I choose to use companies over again and my experience with Reverie could have been much better. One would think after buying a $4K mattress base, you would get some decent post shipment support. Just saying.

We purchased our Reverie and took delivery ten months ago. The delivery company installed things incorrectly and it took our phone calls and initiative to discover that Reverie delivery teams have very little training to know the basics of assembling their beds. While, I appreciate how the bed sleeps, our experience with lots of issues and requests for resolution is very negative. There are issues that relate to poor design of the frame and bluetooth unit. There are issues with lack of response from the customer service personnel.

The bed was adjustable to fit in my bedroom and it was comfortable enough to lay down and get a nice rest. I did not have trouble with the assembly. The warranty had 1 year. But after 1 year you have to pay for it. If it gets damage you could exchange it or get a refund. I think it won't get damage since it was in good shape. The staff that work there were not nice. They were arrogant and did not greet or smile at customers at all. Employees now in days are all arrogant and mean. The value was great. There was no damage to the bed. It is well worth what it cost. The assembly was a little bit hard but I did with help of others.

Have amazing features that all adjustable beds must have. It has ultimate comfort and can customizable to your likings. The bed is made professional and can comfort back pain. The bed can make your sleep schedule better. The warranty of the adjustable bed is outstanding. This can cover for 20 years which is an outstanding deal. If you are not satisfied with the bed you can 100% full refund back after 101 days. Customer service is as well great but the downside is customer service is through the weekdays. They as well have a customer service email. The service is as well the same as some brands. The deal of the bed is really great and has some very great features added on to the bed. It has many custom features that is really outstanding for the value of the adjustable bed.

I like the overall features as it covers with a basic sheet, but can also customize it by replacing it or hitting a switch. This allows me to adjust the mattress accordingly and is pretty nice to have. The warranty covers everything there is from the mattress to the build structure you make. It also gives you a good amount of options and room to work around the warranty to customize your purchase. The customer service was pretty good as it gives me access to everything I need. The value is pretty good as well since there was no problems at all and there was more than enough value for the purchase.

You can move the side from the head and the legs up and down to make this as comfortable as possible for you at night. The mattress is from really good quality. The warranty is for 2 years and I got it for an additional price that was reasonable for this kind of bed. Completely describes the quality of this kind of bed, the warranty. The customer service was very helpful in every single question I had. They took their time with me and I felt good as a customer. Would highly recommend the customer service. The value of this kind of bed was very reasonable, a good price for best quality. The bed itself was expensive but last me for a very long time.

I really like it when you sleep it's very comfortable and relaxing when there is not much to do at the top of the say and I say to you that it's great way to relax is to buy this bed. It is very good because when something is wrong it is easier to replace without a hassle and the staff helping you are so friendly and there every step of the way to ensure you enjoy your purchase. The team is professional and help is always there 24 hrs and 7 days a week. They look out for your best interest and support from the beginning to help you out and keep a smile on my face. I like to say that they are the best at what they do. Each day the staff supports your everyday feeling that the company has to do that for me and you to have the best thing ever.

It doesn't really have any features but the bed is incredible to sleep on. It's very soft and you wake up feeling great with no pain whatsoever. The warranty is great, I definitely recommend people to get it. If anything happens to it, they give you another one without any payments. Customer service is great, they help you with exactly what you need help with. And they don't take long to help you, and it's super fast and they don't take long to answer. The value of the bed is great, is very soft and it's a great cushion not hard. It's very delicate though you have to be very careful with the bed.

It has a design where it is really cute and gorgeous. I also love its foam, it gives us a really good night sleep, and siestas too. It also is the best bed we have used. The warranty of the adjustable bed we bought is really a great deal. Its warranty lasts up to one year and I may say it won't ever need a warranty for it is really good and won't break easily. The seller of the adjustable bed is really caring to us, customers, for they really explained every detail about the adjustable bed they are selling. They are also attending the customers in most and best ways. The value of the adjustable bed we bought is really worth of your time, money, and effort. I would highly recommend this to the people I know and to the people who are willing to buy any bed that is adjustable.

We purchased our Reverie beds, XL twins, nearly one year ago. They were ordered online from Mattress Firm. They arrived on time, including the mattresses. Everything was set up exactly as advertised. We LOVE them. They sit side by side creating a king size bed. We haven't had one problem with the adjustable operation or the vibrators which we use every night. The only recommendation we would suggest is that the feet could raise a little higher.