Reverie Reviews

I have an issue with my power base not working. Went thru all the troubleshooting steps and determined the control box was the problem. I have tried to contact them 4 times beginning in November. They say leave a message and it will be returned within 2 days. They never call back. I created an account and sent a message. No reply. I would say they have horrible customer service, but they have none at all. I am going to complain to every place I can and badmouth them every chance I get. The next step is to go to the company that sold me the mattress (which works great) and base to convince them to stop selling these overpriced crap bases. I haven't even had the bed for 2 years. I will get satisfaction one was or another.

We purchased a Reverie 3EM bed frame with our new Beautyrest Black mattress in January 2020. First frame was replaced within 2 days of installation. 2nd frame control box failed 11 months later. 3rd control box failed within 7 days of installation, now waiting. Raymour and Flanigan are useless to resolve unless I want to spend another $300 (with my Platinum Contract). Reverie says they will send another control box, but when?

Reverie R650-$2163, & within a year, common PLC battery error warning prevented any control. In 3 months voicemails & 6 emails, 1 call back saying they will replace PLC. No one responding now 1 month later.

Multiple problems with power base not working. Company does not return calls. When they do they want to charge shipping for replacement parts but with all the problems (2nd time same base) I should not have to pay a dime. Overrated company and terrible customer service. Run if you see this name.

My husband and I bought two adjustable bases and mattresses last July 2020. October 2021 my husband's bed stopped working. We called the company and they, after a lot of trouble, agreed to send a new power box to be shipped at our expense. Then they sent me a label to send the old power box back to them. I said to the customer service rep that I thought it was poorly made to have broken in a year's time.

I have tried multiple times to get ahold of these people. We bought during the covid **. So I guess that is the reason. Every time I call they want part #s. If you don't have them they cant help you. They purposely put them were you can't get to them without three people's help. Do not buy a purple mattress with this base. Is a ripoff. 7000 dollar bead that hasn't worked since day one. Call customer service they are zero help. DO NOT BUY.

The remote is dead. It's not the batteries. We bought brand new Duracell batteries and replaced the ones that were working fine yesterday. The light on the remote isn't on. The bed is stuck in zero G. Everything under the bed seems fine. Support is only open weekdays. There should be an emergency button on the main unit to flatten the bed. Instead, you have to remove the mattress and unbolt it! Really wish I had never heard of Restoration Hardware.

Do not purchase this for anyone who is older. The foam topper slips, creating a slope on the side of the bed. My father fell many times. Customer service was not helpful, not responsive. Had to buy a new mattress. Very frustrating and expensive mistake.

Worst customer service in the world. Never again will I deal with this company. One month of on hold finally someone in sales answers but puts me back on hold again. Just need a simple part. Why do you hate money and your customers. Still on hold the 7th time. To the CEO you are an idiot by treating your customers terribly. No service. No nothing. You must hate money and you should be fired. Expect this review on all platforms. I have plenty of time. A whole month on hold!

Adjustable bed frame stopped working after 4 months. Won’t adjust at all. Customer service promised a replacement controller. Took me 3 months to get that after ordering and paying for it. Once I got it, that still did not solve the problem. Now I can’t get them to respond at all to my calls. This bed frame was over $700, and it’s useless as their customer support is.

I was contacted by a Reverie rep about a month after my reviews... I think about 3 months after my issue started. She could not have been nicer or more accommodating. While I appreciate her response, I still have a bad taste in my mouth from my original issues. Also, other than a nice response and a very nice apology for the poor service, they did nothing else. Now, I do not need anything else at this point. We purchased the bed from Raymour and Flanigan. After yelling at them about them not taking care of something they sell and passing me off to the manufacturer, they made good on it and sent me a new frame. So all is good.

Run. Don’t walk, pick another bedframe. I have a split twin bed that I bought less than six months ago. Both sides have. The control boards on both sides have failed. Reverie is declining my warranty. They told me I needed to buy control boards at $279 a piece plus tax plus freight. This was after five days of trying to get someone to call me back. I left email for the company. I left a message, I left a request for them to call me back, and I stayed on hold until I was hung up on.. I think this is a very small company, very understaffed, very poor customer service.

I purchased a mattress and Reverie adjustable frame from Mattress Firm. Recently I had to move the bed and noticed one of the runner floor protectors under the metal leg was missing. Notified customer service on a couple of occasions verifying my address and was promised a replacement. That was a lie on both occasions. Terrible customer service.

I recently purchased a 3E adjustable power base. I purchased the product 91 days ago and actually received delivery 88 days ago. The remote stopped working last week. When I reached out to customer service I was told it will be $70 to replace the 4 button remote, that’s it is what it is. Seems a like a hustle to pull one over on their customers, but hey, it is what it is!!!!

***DO NOT PURCHASE A POWER BASE MANUFACTURED BY REVERIE*** The amount of frustration my wife and I have experienced interacting with this company has been overwhelming and disappointing. We were newlyweds when we purchased a Purple (Reverie) power base from Macy's on March 21, 2019. We invested $1,349.10 and $91.00 in tax on a Reverie Model JB-MP-208-C1. We value our health and wanted to invest in ourselves since one of us were in a car accident and have chronic back pain. This was such an exciting time in our lives.

I purchased a Skye/Reverie bed from Havertys 1 year ago. I have had 2 major issues. One the base stopped working, not going up or down.... and after calling Reverie customer service... they never return your call. The first time, I had to call Havertys and complain and they got Reverie to call me back, this was after several attempts. They had to come out and fix the base.

The worst customer service I’ve ever experienced, without question. This is the first public review I’ve ever posted. My Reverie adjustable base stopped working for the reason I purchased it less than a year after I bought it and without zero gravity mode, it’s basically useless. Yes, I’ve tried every troubleshooting method recommended by the company’s website (and customer service reps who never followed up).

Purchased Split King Adjustable Bed Oct 2020. One side of the remote control module failed only after 6 months. Excessive hold times for the CSR, once able to discuss, send reconditioned replacement module, had to service myself. Now, eleven months later, that module failed again. Clearly an inferior control module issue. CSR said I am responsible for shipping and handling, because over 12 months, however replacement failed within eleven months, they still would not waive the charge, only provide 50% discount. I will have to replace again, how long will this one last? Frustrating...

I am extremely upset with the lack of how my claim has been handled. I have reached out for several months via phone and email for service on my product and no response. I will NEVER buy a product from this company again.

We purchased 2 adjustable bases last December and I have attempted to contact them about the hydraulics not working. They sent me a case number in September, **. I have attempted to contact them and the phone hangs up without the ability to leave a message and the e-mails they sent stated they would contact me within 3-5 business days, well I have not heard from anyone, so I have 2 bases that are worthless and I spent 2400.00 on them and the other keeps coming unplugged and I have to crawl around underneath the base to put it back in. I threw my back out in doing so at 67 years old.

I purchased my Reverie Adjustable bed January 2019. I don't normally use it to raise that often. Maybe 2x a month or so. The remote quit working. I called customer support. The first representative I spoke with suggested I buy brand name batteries not store brand. So I went out and purchased Duracell batteries as suggested. This was on a Thursday or Friday I spoke with her. She said she would call me back on Monday to see if it was working. No call back.

Contact with customer service is difficult. Do no return phone calls Awaiting a part replacement, but still have not received confirmation of shipment. Have called requesting a confirmation but they could not give me a date.

I have had this base for about 2 years. It started to squeak every time you move. I contacted the company in November. They asked for pictures and a video along with my receipt. I gave them everything they wanted. They now do not respond to emails and they say their phone system is being updated and to email them. The bed is broken at the feet. My husband and I are small people so we did not break the bed. We just want the bed fixed so we can get a good night's sleep.

I bought an adjustable bed from Xtreme mattress in Batavia New York in March of this year. I had lost my husband January 5th of this year, I was going in for a surgery related to my breast cancer I was diagnosed with in January of 2017 in March and wanted a bed I didn’t have to struggle out of bed. I had bought a bed prior from Xtreme mattress and loved it. This is why I went back to them. I bought the Reverie adjustable frame which I have the receipt for. The description is 4M66. EH1-E58-F052.-2Q 5/0 Queen Cobra, it was $999.00 before taxes and delivery. My total bill was $2,697.84! I have my receipt and was told by Xtreme mattress that I would have to call to get my frame fixed!

Been calling Reverie for over 1 week. I cannot get someone to call me back on a warranty issue. Had I known this is what it is like to deal with this company, I would not have bought from them. They want your money, then leave you when you need them most. Dishonest.

I purchased my Purple bed at Macy's in September 2019. It was finally delivered in October 2019. In January 2020 the motors died on the split king bases. I have a one piece mattress since I sleep alone. I tried for WEEKS to get through to Reverie. My bed died in a contorted position with one side up at the top and the other with the foot up as high as it goes. Totally unable to sleep on it! I got a return call after about 200 calls to Reverie over the several weeks of constant trying.

Very professional and easy to deal with. Service representative took care to treat both her company and us very fairly. I was pleased with their service. We purchased one of their products and was not pleased with the performance of it. They sent us a fix for the problem, according to the company, but we were not happy. They agreed to take back the product and refund our full purchase price. Truly first class in their service and treatment of us as a customer.

High marks to customer service at Reverie! The particular frame I ordered had to come from one of their third party vendors. Despite that, Reverie has worked closely with me to alter the cells and get different cells to tweak the comfort. New cells that I ordered become discolored/stiff due to a manufacturing process issue. When I emailed, them, I received a callback within one day. Yalena was terrific and arranged for replacements with no questions asked. It's hard to find that kind of customer care these days. Kudos Yalena!

We purchased the base around 6/2019. We have had issues since delivery. Some of the remote options never worked. The bed is concaved in the middle causing serious hip and back pain. I have called the number so many times I can't even remember. Always sent to voice mail. Never once have I received a call back. Over quarantine I finally found an email for customer service. I did get a response weeks after my email. Stating that it wasn't their problem. I had to take it up with the retailer. Who has also said the same thing. No one wants to take ownership of the issue.

We purchased a Reverie mattress and adjustable bed from the dealer in Costco. The delivery was flawless and the bed works great. Unfortunately my husband and I can’t agree on the same mattress, so the top split king wasn’t a good fit for us. I had to return it. But the service to do that was outstanding. The staff offered several suggestions to try to customize and meet our needs. Once we realized a return was best, they made the process very easy. I was sorry to give my Reverie up, but would highly recommended the company to anyone looking for a high quality mattress and bed.

Remote stopped working within about six months. We were told they didn’t warrant remotes past 90 days, unlike their mattress 20yrs, or so. They wouldn’t take it back for repair, exchange. Wanted about $90 to replace it. Very dissatisfied. They simply didn’t care...

Not the bed I ordered in 2011, but what I got stuck with when retailer skipped out of town with people’s money and no product. BBB in Springfield, MO got involved and said they were prosecuting but of course the company, which prided themselves on being a Christian outfit, had disappeared. I did get my sleigh bed, which came apart within six months. I got the adjustable frame - a brand I did not order and an uncomfortable memory foam mattress that I can’t afford to replace.

Hello, I wanted to take a minute to thank Reverie for the excellent service I received. We have a split king bed that we bought at Sleep Comfort. We had it for about 6 weeks when the reclining part on my wife's side quit. I checked for loose wiring and that no plugs were loose but upon comparing the control box from her side to my side I noticed that her light wouldn't come on that would show that the module is energized.

I've been trying to call Reverie Customer Service for days only to be directed to voicemail. They don't call back no matter how many messages you leave. I'm a firm believer they don't even have customer service. I bought my bed the end of October 2019. It no longer works and I keep getting the message "PLC Battery Warning" on the remote. I cannot get a hold of customer service and the store I bought it from is going out of business and can't help me. I will NEVER purchase a Reverie product again. I spent a lot of money for that power base and now I feel like I've been scammed. Legal action against the company is looking probable.

My husband & I bought this Frame 7/4/19 we had it stuck in upright position a few times. We unplugged from wall it work. Come 1/15/20 we're stuck upright & nothing works. We have a 10 yr warranty from company & 10 more we paid for. Can't get them to call you back, you have to leave a VM. Finally got store I bought from to get Purple Rep to have them call us back. They guy told my husband that he'd overnight part but it would be awhile until they could get technical support to our home. 12 days later no overnight mail received, no calls. I'm concerned on rest of warranty. We can't depend on them now what about 10 yrs. We paired close to 3k for frame. We're still stuck in upright position for close to 2 months. Talk about sleepless in Seattle! Save your $.

Finally I got hold of a Direct representative from Reverie, calling the phone in my Warranty Booklet not the one Rooms to Go gave me, and he found in his computer what they have sent, and said he will contact HelloTech to see exactly what the tech did so they can send the part and solve my problem. He gave me his direct e-mail so I can be in contact with him, his name is Chris and he was a nice and understanding representative of Reverie. The problem have not been solve yet, but at least I am in contact with someone at the Manufacturer end.

Purchased the Reverie adjustable bedframe with remote control, worked great for about 5 months. Started having trouble with the remote control, had to press harder and harder to get it to work. About 9 months after purchase, it quit working all together, called the store where purchased, they said it would cost 80$ an hour to send out a technician. Labor warranty was only 8 months!! Called Reverie helpline, got a call back in a couple of days, we agreed it was probably the remote control, new one is 70$. All this in the first year of warranty! They also said it could not adapt to a manual control. An $800 bed I can't use!! Buy a different brand and hope for the best!!

I purchased a twin king about 4 months ago and one side quit working so I called Reverie to request service week one no help. Week 2 repeated calls. No help. Not even a return call yet! Week 3 called Art Van the place we purchased it from they said they would get to the bottom of it and get some action. Week three Received a call from Missed call from Reverie and returned call ASAP. Nothing!!! This is the worsted service department I have dealt with. Same old runaround every time I call them (Name, Number, Id of bed, my phone No, Etc.) then we start to communicate…. but nothing happens…. If you’re looking into perching this bed hell no. If it breaks down you're S.O.L.

I received my adjustable base on December 17, 2020. It stopped working 3 weeks after I received it. I called and spoke with customer service and she forward my information to the technician to contact me to schedule an appointment. Well, it has been 4 weeks now and I have called each week to follow-up and no one has called to schedule an appointment to repair a "new" product that I just purchased. I have spoken with Rachell, Juanits, Martavias and a manage, Shania. They all tell me the same information, that a technician will reach out to me to schedule an appointment. I can't even get an appointment. Are the technicians that busy repairing faulty product? I am beyond frustrated.

I have a king size split base Tempur-pedic bed. The foot lift has not worked in a year. I have replaced the remote 3 times now. I called Reverie and it took 3 days and many calls from me to even get a return call! While sleeping the foot motor lifted the foot to highest position (remote is on the bedside table) and I was basically told that I was mistaken that somehow the remote button got depressed! Um! NO!