Purple Mattress Reviews

If I could give it a -10 I would. They avoid at all costs replacing a defective mattress. My issues go back 7 years with 1 replacement which was like pulling teeth to get them to do. Second mattress the fire retardant is shredding and the foam is degrading after 3 years. They refuse to replace due to the mattress cover being taken off (it has a zipper on it). Said that it negates the warranty. They don't want you to take it off because you would see that the whole mattress is degrading. I just want a replacement which they are refusing to do. I see now that they are restructuring. Now I know why. Seriously not worth the money at all.

Bought mattress in 2021. Slowly have had edge separation to the point that it has made it unbearable to sleep. As a senior citizen and disabled, we are now required to submit pictures of mattress, base and bed frames. These are super heavy and can’t be lifted by myself or husband. Must pay $79.99 for third party to take pictures. That is bananas. Warranties need to do better in these instances. Never would I recommend this mattress. Everyone needs to be aware of the reported defects of this mattress.

I contacted Purple to find out what my options were due to a hole we have in our mattress. I was informed that they don't cover that. Due the photos I took which mind you the detail of this process is so lengthy you have to watch video. You mean to tell me that this 6-inch-wide hole, which is actually a hole, isn’t covered? I'm 42 years old, weigh 120 pounds, and I don’t think you think I know the difference between a mattress breaking down due to cheap construction versus a defect in the mattress due to poor construction. I’m so happy this happened. I would love to strip my bed down and attempt to take photos of something you can’t see, you can only feel. Because I mean, I have nothing else to do in my day besides try to take these photos. For you to then tell me it’s covered.

If you’re considering buying from Purple, do yourself a favor and read the real reviews here on ConsumerAffairs, because they censor anything negative on their website. Notice how their site is flooded with glowing praise, while Consumeraffairs tells the truth. Their actual customer experience is a nightmare. I purchased the Purple Ultimate Seat Cushion and it is functionally defective. Within five minutes of sitting, the cushion constantly slides out of position, making it completely unusable. You’re left having to stand up and readjust it over and over just to sit normally. It doesn't stay put on ANY chair, and no one with a functioning spine would consider this usable — let alone "premium."

This mattress feels very comfortable in the store. We purchased the King Restore Premier Firm Purple Mattress ($3,999). I have horrible pain in both of my hips that I never had before, this pain is shooting and it is in the front and sides of my hips. I have had this mattress for going on a month and the pain is getting worse. I have had different mattresses, have slept on different mattress on vacations, etc. Never have I ever had sharp (electric) hip pain like this. Cheap mattresses are more comfortable than this & the worst part, if we choose a different mattress and it is cheaper, we don't get a refund, we get an in-store credit to the mattress store. Do not recommend.

I bought a purple mattress when they first came out and I slept on it for about 8 years. When we moved, I bought another Purple Mattress. Back then Purple had 1 mattress, now they have several. I bought the original purple mattress, and it was not the same. I called and got the softer version of the Purple Mattress for another $600. I still wake up in pain. I called again and told them I was a disabled combat vet, and I never had issues on the original mattress. I'm out $1700. All I can do is share my experience.

I bought my Purple 3 November 2019 for $2600. After 3 yrs, I noticed it was losing firmness underneath me compared to the middle of the bed. I developed back and hip issues. When I filed a claim, I was told (direct quote from customer service email) "Localized firmness changes are not considered a warranty defect, so the indentation with weight applied cannot be used to determine if the mattress is defective. " So the warranty does not cover loss of firmness when you are actually ON the bed. They will ask you for a million pictures, none of which will do, until you just give up. Too bad, I loved the bed the first couple years. I should mention I only sleep on it 7 months a year and weigh 130 lbs. Pictures show difference in firmness between middle of bed and my side with 6 gallons of water for weight in each place.

We purchased a Purple Mattress from a retailer and later found out Purple's online warranty does not apply. The retailer's warranty is all that applies and usually that warranty is not as comprehensive (as we found out). Not a fan of Purple not requiring their retailers to comply with their warranty.

We purchased the Purple Flex from Ashley's a little over a year ago. We bought this mattress because of my back issues. After 9 months, the mattress grew divots (sank), and I've now started having hip issues. We tried to return the bed. We were told to take pictures measuring the divots. We did. We were told that the 'divots weren't deep enough' for us to be able to return the mattress even though we financed it and are still paying on it. We've had to put a sheet of plywood over the mattress and bought a topper so that my back (and now hips) have the support purple promises. As my Doctor and medical records can attest that I had NO hip issues BEFORE this mattress.

This has been the worst mattress I have ever purchased. At 6 months old I have dents in the mattress. My sleep, if I get it is usually 2 hours. My back is whacked when I get up. No support for neck and shoulders. They refuse to honor the warranty. DO NOT WASTE YOUR MONEY.

I purchased a Purple mattress from Mattress Firm in 2019 with high hopes for a good night's sleep for my son. Unfortunately, within a year we had to get a new frame and after 3 years the mattress began to sag and lose its support. Given the cost, I expected a product that would last longer than this. To my dismay, when I contacted customer service about a warranty claim, they denied my request, citing stains on the mattress as a reason for voiding the warranty. It's important to note that these stains were caused by normal wear and tear, not neglect or abuse. The mattress failed due to its own structural integrity issues, not because of minor stains.

I purchased a bed mattress, frame and other items directly from the Purple store. On July 29, 2024, I contacted them that the frame broke and needs to be repaired ASAP, as I have a broken leg. Since they cannot find the frame on the receipt, but confirmed it's a Purple frame, they are giving me the run around. I have no idea why it was not listed, but on they came and set it all up and it shows that on the receipt. I paid over $3,600.00 and they should have better service than this. I even said if they gave a discount that I would upgrade to a new sturdy frame. This mattress is very heavy for the frame it is on. We are not big people, so that is not the issue. Very disappointed in the service for the price and warranty they claim to offer.

It took over a month to get our 3200 mattress with set up. What came was a deformed blob of materials as you can see from the pictures and the wrong sized mattress. On top of that they put the frame together incorrectly, stripping bolts and tearing the foundation cover. The headboard flops back and forth as they used the wrong bolts. When contacted they said "That does not look good". I sent them pictures of everything and they refuse a refund. Not only that they took our mattress. As you can see the one they left is not usable for a couple. There is only about 4 inches of material. Buyer beware!

I've just bought a Purple mattress. Don't know how the mattress will work, but the problem is that somehow a base (at $1000+) was added to the order. I definitely did not add it. They will not take it back or refund my money. So basically if you order anything, be prepared for them to add stuff to your order and steal your money.

bed frame for $2000. It does not help! I needed a new mattress after only 3 yrs! The warranty says mattress needs to indent 1 in. But mine is less than that and I am now in pain every day with this mattress! The mattress is very heavy. This is horrible.

We heard such great things. We went to a store and laid down on the mattress. It seemed really comfortable. We bought the Premier 3 which was the best mattress at the time, 2 pillows and the mattress cover (honestly best I've ever seen. Nothing gets through it. This was 2 1/2 years ago. From the get go, my fiancée thought it was too firm. We both find it uncomfortable now. It has lost its luster. It has expanded and I now use king sheets on a queen. It sags in the middle. We are mattress shopping and we spent $4500 on all of it. I'm giving it 2 instead of 1 stars because of the superb mattress cover. The pillows are decent too.

The basic Purple Mattress I got was about $1500. Purple People claimed it was medium firm, I got the mattress and unrolled it, turns out this mattress is more like a waterbed in its softness. The bed is anything but firm. And while it isn't uncomfortable, it's so soft it's hard to get out of the bed. And if you have a bad back, forget this mattress! Or if you weigh more than 99 pounds, it's not the bed for you. As for the customer service from the Purple People, WOW! Super BAD. Dealing with them to return the mattress was like trying to pull out the Purple People's wisdom teeth! We finally settled, and they finally honored their free trial offer. So the service was so poor, so rude, and inconsiderate that I would never do business with these lowly llamas again, as long as I live. And for those considering a Purple Mattress, DON'T DO IT!

Now that I caught my breath, and feeling back pain, this mattress is far too heavy to easily lift and move around to change sheets. I do it while I struggle and curse, and wonder why I did not buy a different one! The store clerks did not mention that it was very heavy. And now I know why!

The shipping is absolutely terrible. It's been over two weeks and we still haven't received our almost $3,000 mattress. We've had FedEx show up at our house for a delivery with the mattress not even on the truck. Purple can't do anything and there's apparently no one to talk to @ fedex about the issue. I filed a claim- their response was, "Your package is out for delivery ery today" - this was 2 days ago and still nothing. It shipped from the same state, it's a few miles down the road and we were told by FedEx reps we can't just go pick it up it has to be approved through the store, etc..

PURPLE PLUS QUEEN SIZE. PROS: The purple mattress is amazingly comfortable (while it lasts). Sleeps cool. CONS: Very Pricey for a mattress. I bought mine 8 years ago and it was supposed to last 20 years, they have since changed their warranty to a 10 year warranty. I bought another one before doing research and despite the "100 night trial" they WILL NOT refund you the price of the bedframe DESPITE the fact that the bed frame was unopened. They also told me they will take out a fee for return shipping (I'll have to see how much they're charging and update this at the time).

I spent $3200.00 on the Purple 3, 2 and a half years ago. It was great for about 1.5 years. For the past year, my husband has been sleeping in our recliner because it's more comfortable for him. I've decided to stick it out by sleeping in the bed and I wake up aches and miserable. The bed has permanently sunk in about half an inch and has lost its luster. Now we're trying to get our money back or at least a replacement from Purple, and the results remain to be seen. For the cost of this mattress, I'd expect it to last much longer than 2.5 years. Do yourself a favor, run and don't look back.

I bought the weighted blanket from Purple and when I ordered it they told me if I refer someone to buy the same weighted blanket using my Purple referral link and they complete their 100 night trial period without returning the product we both would be sent a $70 Amazon gift card from Purple each. Well guess what? I referred the weighted blanket to my sister, which she bought WITH MY LINK, and on her 101st day of owning her $300 weighted blanket... I contacted Purple to claim our $70 Amazon gift cards each... to my surprise, they told us both to pound sand... no Amazon gift cards for us... why? BECAUSE BOTH ORDERS WERE SHIPPED TO THE SAME RESIDENTIAL ADDRESS...

Had less than 2 years, side of mattress is separated, leaving a ridge that is uncomfortable. Purple said manufacturer defect, had to contact where purchased for warranty, now they tell me It's not, but will replace it or credit the amount of $1400 for different mattress or the cost of the mattress. (Was marked 100% + $2999.) I have to pay difference, still paying on the one I purchased. Purchased from Denver Mattress. What a rip off, warranty useless...

Customer service is poor. Purchased a mattress from Purple in 2019, delivery service was poor. They just dropped it off at the house (I was home) did not set it up. Powerbase for mattress dropped working within a year. Purple will not issue any warranty service as it was manufactured by Reverie. Reverie does not respond to inquiries either by phone or e-mail. The name "Purple" is all over the powerbase frame. It was purchased through Purple. My experience with Purple and Reverie customer service has been poor. The bed is okay but I would advise trying another mattress company if you want good customer service.

This is ridiculous service for the amount of money spent. I ordered 3 things, a mattress, seat cushion, and sheets. Seat cushion arrived randomly without any tracking info, dirty, opened, and stepped on, I have yet to hear back from the warranty claim dept from 6 days ago. Sheets were ordered almost 2 full weeks ago, haven't shipped. The mattress HA who knows if it will ever arrive.

I purchased a king size purple bed. On the website I was told that the company was going to install it. When I came home, I found the mattress outside (over 400 lbs) on the sidewalk. I am pregnant and I am petite. How was I supposed to bring that thing inside. Thank goodness it didn’t rain. The next day, I didn’t want to experience the same problem so I called the company. They couldn’t give me a time frame on when the base was going to be delivered. Later on, it just appeared on my front porch. After getting help to take the huge box inside, I found out that I was sent a wrong piece. They sent a wrong size bar. When I get a new bar in the mail, I will have to pick up the heavy bed and remove the purple plastic plank and try to place that bar inside.

My teenager bought a purple mattress and frame. I know she really likes the way the mattress feels. The frame was "neat", extends, amazingly light. But in just over a year the middle metal bar across frame snapped off. Since bought directly from Purple was easy online to give email, address etc. and get warranty process started. But disappointed with strength of frame at this point in time. Very happy with customer service etc.

So I bought the basic $1000 mattress. At first I thought the mattress and pillow were awesome. But it could have just been my excitement. It's been about a year now and it's impossible to sleep on my stomach or side. After laying on my side or back for about 3 minutes my spine starts to hurt. This is possibly the worst bed I've ever had. So far sleeping on my back I'm fine. But I'm personally not a back sleeper, so I have to force myself. DO NOT BUY THIS BED.

I have NOT been happy with this purchase. Right after the sleep warranty was over it started to get hard and flat. Hurt my neck so bad I couldn't move it. I reached out to Purple. It has been over 2 months and I'm still getting the run around. I think they know these pillows are just a big scam. Over 150.00 for crap!! Crap!!! 10.00 Walmart pillow is better. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY DO NOT STAND BEHIND THEIR PRODUCTS. HORRIBLE QUALITY. NO CUSTOMER SERVICE.

On 12/19/2021 I left Mattress Firm (Cottman Ave, Philadelphia) feeling like I had been robbed. On 11/22/2020 I spent $5053.96 plus $404.32 in taxes on 2 Purple 3 Premiere Mattresses size TWIN XL, 2 adjustable bases, two sets of sheets, 2 pillows and 2 mattress protectors to complete my split king. I was very excited about my purchase because I believed the Purple Mattress to be of excellent quality. After approximately 7 months I noticed that the side of one of the mattresses was sagging. On October 5th, 2021, I decided that the sagging was too much to ignore and that I needed to file a warranty claim. I went online and found the process a bit confusing so I decided to pay the $79.99 advertised to have someone come out to file the claim for me. The money quickly left my account & I waited to be contacted with an appointment.