Purple Mattress Reviews

It worked for maybe 6 mos out of the 4 yrs. I haven't tried to have it fixed, but I was disabled and was stuck in between because I had the knee life up and the head lift up. Would not work to go down, so I was stuck until I could get someone to rescue me. Heck of a deal. It hasn't worked since. Also, the sides aren't stable, so it's easy to slip off if you're disabled. Other than this huge problem, the mattress itself is very comfortable.

This mattress is very expensive, and not worth the money. We have had it a couple of years and the edges are breaking down. I took off the cover to see what is happening. It is the same as so many other reviews. The purple part is only about 4 inches thick. It is incased in the foam, and it is the foam that is breaking down. The 4 inch edge around the purple part is pulling away from the purple, and this makes it very uncomfortable to sleep on. It is like you are sleeping on a ledge that is so uneven and uncomfortable. If there were an option for zero stars, I would have clicked that one.

BEWARE CONSUMER: The fabric changed and now includes Polyester. Therefore, making the sheets retain heat. No thanks! I bought a set of Purple sheets 5+ years ago (without Polyester), before the changes, and those sheets are still holding strong; stretch factor and no holes. And those sheets didn't cost near what they cost now ($200+) The new sheets are stingy with the stretch; there's an upcharge for "more stretch". Also, the return process needs MAJOR IMPROVEMENT! I had to initiate communication with this company about my refund. I finally got it after more than the "up to 14 days" listed on the website; and demanding emails be sent to me to confirm receipt of two bed sheet sets. That's really too bad this company seemingly joined the "brigade" in selling us consumers short. Do better Purple!

I have a Purple seat cushion that I like so I purchased a mattress hoping for the same cushioning in a bed. I wake up sore every single morning. Because we are older, I ordered 2 twin adjustable that fit inside a king frame. The base does massage, zero gravity ha, ha, and lights the floor when you get out of the bed. The selection was a blessing for my husband when he fractured his neck and he is comfortable in it. His is firm. Mine is soft. I definitely wish I would have returned the mattresss during the trial period. It was such an incredible expense for something I hate & I think I was too embarrassed to admit I was duped by a salesman telling me his wife had fibromyalgia like me and she swears by it & sleeps through the night. Besides being embarrassed for falling for that (I’m definitely old enough to know better), I can’t believe how gullible I was. Keep in mind that when you are buying 2 beds & bases, it’s a lot more money.

We paid $4,000 for a Purple 4. It's so heavy it's impossible to move. The sides cave in towards the middle so it measures 6 inches less in width than a queen bed should and it pushes two sleepers together. We try sleep on our own side but our arms fall off the sides. Purple refused our complaint because we bought it at Raymour & Flanigan furniture store. The store said the issue was our base which is a solid thick wooden platform that can't sag and has nothing to do side cave in. I'd never purchase another and wish I hadn't bought this one. It will take several strongmen to wrestle it out of the house! Purple is junk and a rip off.

I purchased a Purple Restore Hybrid mattress at the advice of my chiropractor. After trying many mattresses, I agreed on this model. I was advised that I would need to purchase the platform to support the weight and that my box springs wouldn’t work. I moved forward due to the 100 day return guarantee…and this is where it went wrong. After paying $200 to have it delivered and set up, the mattress did not work. The sides sag and the mattress firmness is far less than in store. I have lower back pain and this has exacerbated it to the point I can barely move. (Not the fault of any sales person or the mattress itself but it does NOT work for me).

I purchased top of the line Purple Mattress. They delivered and set up. I was unable to sleep on it last night past 1-1/2 hours. Unfortunately I don’t have my old bed so I had to take a blanket and sleep on the floor. I called the store I purchased it from and was told that I will hate it for a month or two and that I need a very large person to walk on the bed several times a day and it may be possible to sleep all night on it in a month or two. I spent $8,000.00 on a quality bed I thought. I spent 8,000.00 on something that is worse than a concrete floor.

I bought the Purple Mattress because I previously had one and I loved it. We bought a base because the bed needed one and then we decided to get a different bed. Purple would not refund us for the boxspring, which was unopened and then they charged a 10% restocking fee $250 for shipping and then you would lose the money for the mattress protect, so over $1200 loss to try to return the mattress when they say you have a free 100-night guarantee. I don’t recommend you buying it!

Purple's customer service when I canceled my order calling several times before I am getting a refund not a reputable company to take several days to receive refund. Unfortunately I won't be doing anymore business with this company.

Will never be satisfied and so not impressed. On June 7, 2025, I purchased a Rejuvenate Premier Mattress, Purple Premium Plus Smart Base, two Purple Harmony Pillows, a Purple Waterproof Mattress Protector, and two Purple SoftStretch Sheet Sets. The mattress and base have not arrived. We were told it was on back order and might be 8 weeks. June 25th payment bill arrives. Purple, sent $150 to offset getting billed before we have the purchase. The delivery company reports they have delivered the mattress and base to my address. It was not delivered. Police report, calls to Purple. Rescheduled delivery (driver called in sick). I still do not have my base or mattress. Yes, and the next payment is due.

Like many people, I thought I researched this mattress enough - laying on it in various stores and what not. Welp!! I WAS WRONG! The mattress itself feels nice, and the mattress pad is awesome! I’m a back sleeper. However, I noticed that if I am laying on my back, my hips will sink too low in the mattress. This causes my right thigh to feel warm/hot inside, itchy and tingly, like it’s falling asleep. After this sensation (6 out of 10 pain) awakens me, I am then unable to change positions without using my hands and physically lifting my hips out of the ‘sinkhole’ they have fallen into. I’ve had this Purple Mattress just over a year and I HATE IT! I kind of dread going to bed because of the pain and can only sleep for about a broken 5.5 to 6 hours. My entire low back and pelvic girdle is now very sore most days when I get up.

Subject: Complaint against Purple Mattress Company - Unacceptable Delivery Experience. I am writing to express my extreme dissatisfaction with the recent delivery experience I had with Purple Mattress Company. Despite scheduling a delivery window between 4 pm and 7 pm, I received an unexpected early morning phone call at 6:30 am informing me that the mattress would arrive shortly. The delivery person arrived alone, spoke no English, and lacked a clear understanding of his job responsibilities. This created significant communication challenges and confusion. To make matters worse, my husband, who has undergone back surgery in the past, had to assist the delivery person in carrying the mattress upstairs and loading the old one onto the truck.

If I could give it a -10 I would. They avoid at all costs replacing a defective mattress. My issues go back 7 years with 1 replacement which was like pulling teeth to get them to do. Second mattress the fire retardant is shredding and the foam is degrading after 3 years. They refuse to replace due to the mattress cover being taken off (it has a zipper on it). Said that it negates the warranty. They don't want you to take it off because you would see that the whole mattress is degrading. I just want a replacement which they are refusing to do. I see now that they are restructuring. Now I know why. Seriously not worth the money at all.

Bought mattress in 2021. Slowly have had edge separation to the point that it has made it unbearable to sleep. As a senior citizen and disabled, we are now required to submit pictures of mattress, base and bed frames. These are super heavy and can’t be lifted by myself or husband. Must pay $79.99 for third party to take pictures. That is bananas. Warranties need to do better in these instances. Never would I recommend this mattress. Everyone needs to be aware of the reported defects of this mattress.

I contacted Purple to find out what my options were due to a hole we have in our mattress. I was informed that they don't cover that. Due the photos I took which mind you the detail of this process is so lengthy you have to watch video. You mean to tell me that this 6-inch-wide hole, which is actually a hole, isn’t covered? I'm 42 years old, weigh 120 pounds, and I don’t think you think I know the difference between a mattress breaking down due to cheap construction versus a defect in the mattress due to poor construction. I’m so happy this happened. I would love to strip my bed down and attempt to take photos of something you can’t see, you can only feel. Because I mean, I have nothing else to do in my day besides try to take these photos. For you to then tell me it’s covered.

If you’re considering buying from Purple, do yourself a favor and read the real reviews here on ConsumerAffairs, because they censor anything negative on their website. Notice how their site is flooded with glowing praise, while Consumeraffairs tells the truth. Their actual customer experience is a nightmare. I purchased the Purple Ultimate Seat Cushion and it is functionally defective. Within five minutes of sitting, the cushion constantly slides out of position, making it completely unusable. You’re left having to stand up and readjust it over and over just to sit normally. It doesn't stay put on ANY chair, and no one with a functioning spine would consider this usable — let alone "premium."

This mattress feels very comfortable in the store. We purchased the King Restore Premier Firm Purple Mattress ($3,999). I have horrible pain in both of my hips that I never had before, this pain is shooting and it is in the front and sides of my hips. I have had this mattress for going on a month and the pain is getting worse. I have had different mattresses, have slept on different mattress on vacations, etc. Never have I ever had sharp (electric) hip pain like this. Cheap mattresses are more comfortable than this & the worst part, if we choose a different mattress and it is cheaper, we don't get a refund, we get an in-store credit to the mattress store. Do not recommend.

I bought a purple mattress when they first came out and I slept on it for about 8 years. When we moved, I bought another Purple Mattress. Back then Purple had 1 mattress, now they have several. I bought the original purple mattress, and it was not the same. I called and got the softer version of the Purple Mattress for another $600. I still wake up in pain. I called again and told them I was a disabled combat vet, and I never had issues on the original mattress. I'm out $1700. All I can do is share my experience.

I bought my Purple 3 November 2019 for $2600. After 3 yrs, I noticed it was losing firmness underneath me compared to the middle of the bed. I developed back and hip issues. When I filed a claim, I was told (direct quote from customer service email) "Localized firmness changes are not considered a warranty defect, so the indentation with weight applied cannot be used to determine if the mattress is defective. " So the warranty does not cover loss of firmness when you are actually ON the bed. They will ask you for a million pictures, none of which will do, until you just give up. Too bad, I loved the bed the first couple years. I should mention I only sleep on it 7 months a year and weigh 130 lbs. Pictures show difference in firmness between middle of bed and my side with 6 gallons of water for weight in each place.

We purchased a Purple Mattress from a retailer and later found out Purple's online warranty does not apply. The retailer's warranty is all that applies and usually that warranty is not as comprehensive (as we found out). Not a fan of Purple not requiring their retailers to comply with their warranty.

We purchased the Purple Flex from Ashley's a little over a year ago. We bought this mattress because of my back issues. After 9 months, the mattress grew divots (sank), and I've now started having hip issues. We tried to return the bed. We were told to take pictures measuring the divots. We did. We were told that the 'divots weren't deep enough' for us to be able to return the mattress even though we financed it and are still paying on it. We've had to put a sheet of plywood over the mattress and bought a topper so that my back (and now hips) have the support purple promises. As my Doctor and medical records can attest that I had NO hip issues BEFORE this mattress.

This has been the worst mattress I have ever purchased. At 6 months old I have dents in the mattress. My sleep, if I get it is usually 2 hours. My back is whacked when I get up. No support for neck and shoulders. They refuse to honor the warranty. DO NOT WASTE YOUR MONEY.

I purchased a Purple mattress from Mattress Firm in 2019 with high hopes for a good night's sleep for my son. Unfortunately, within a year we had to get a new frame and after 3 years the mattress began to sag and lose its support. Given the cost, I expected a product that would last longer than this. To my dismay, when I contacted customer service about a warranty claim, they denied my request, citing stains on the mattress as a reason for voiding the warranty. It's important to note that these stains were caused by normal wear and tear, not neglect or abuse. The mattress failed due to its own structural integrity issues, not because of minor stains.

I purchased a bed mattress, frame and other items directly from the Purple store. On July 29, 2024, I contacted them that the frame broke and needs to be repaired ASAP, as I have a broken leg. Since they cannot find the frame on the receipt, but confirmed it's a Purple frame, they are giving me the run around. I have no idea why it was not listed, but on they came and set it all up and it shows that on the receipt. I paid over $3,600.00 and they should have better service than this. I even said if they gave a discount that I would upgrade to a new sturdy frame. This mattress is very heavy for the frame it is on. We are not big people, so that is not the issue. Very disappointed in the service for the price and warranty they claim to offer.

It took over a month to get our 3200 mattress with set up. What came was a deformed blob of materials as you can see from the pictures and the wrong sized mattress. On top of that they put the frame together incorrectly, stripping bolts and tearing the foundation cover. The headboard flops back and forth as they used the wrong bolts. When contacted they said "That does not look good". I sent them pictures of everything and they refuse a refund. Not only that they took our mattress. As you can see the one they left is not usable for a couple. There is only about 4 inches of material. Buyer beware!

I've just bought a Purple mattress. Don't know how the mattress will work, but the problem is that somehow a base (at $1000+) was added to the order. I definitely did not add it. They will not take it back or refund my money. So basically if you order anything, be prepared for them to add stuff to your order and steal your money.

bed frame for $2000. It does not help! I needed a new mattress after only 3 yrs! The warranty says mattress needs to indent 1 in. But mine is less than that and I am now in pain every day with this mattress! The mattress is very heavy. This is horrible.

We heard such great things. We went to a store and laid down on the mattress. It seemed really comfortable. We bought the Premier 3 which was the best mattress at the time, 2 pillows and the mattress cover (honestly best I've ever seen. Nothing gets through it. This was 2 1/2 years ago. From the get go, my fiancée thought it was too firm. We both find it uncomfortable now. It has lost its luster. It has expanded and I now use king sheets on a queen. It sags in the middle. We are mattress shopping and we spent $4500 on all of it. I'm giving it 2 instead of 1 stars because of the superb mattress cover. The pillows are decent too.

The basic Purple Mattress I got was about $1500. Purple People claimed it was medium firm, I got the mattress and unrolled it, turns out this mattress is more like a waterbed in its softness. The bed is anything but firm. And while it isn't uncomfortable, it's so soft it's hard to get out of the bed. And if you have a bad back, forget this mattress! Or if you weigh more than 99 pounds, it's not the bed for you. As for the customer service from the Purple People, WOW! Super BAD. Dealing with them to return the mattress was like trying to pull out the Purple People's wisdom teeth! We finally settled, and they finally honored their free trial offer. So the service was so poor, so rude, and inconsiderate that I would never do business with these lowly llamas again, as long as I live. And for those considering a Purple Mattress, DON'T DO IT!

Now that I caught my breath, and feeling back pain, this mattress is far too heavy to easily lift and move around to change sheets. I do it while I struggle and curse, and wonder why I did not buy a different one! The store clerks did not mention that it was very heavy. And now I know why!

The shipping is absolutely terrible. It's been over two weeks and we still haven't received our almost $3,000 mattress. We've had FedEx show up at our house for a delivery with the mattress not even on the truck. Purple can't do anything and there's apparently no one to talk to @ fedex about the issue. I filed a claim- their response was, "Your package is out for delivery ery today" - this was 2 days ago and still nothing. It shipped from the same state, it's a few miles down the road and we were told by FedEx reps we can't just go pick it up it has to be approved through the store, etc..

PURPLE PLUS QUEEN SIZE. PROS: The purple mattress is amazingly comfortable (while it lasts). Sleeps cool. CONS: Very Pricey for a mattress. I bought mine 8 years ago and it was supposed to last 20 years, they have since changed their warranty to a 10 year warranty. I bought another one before doing research and despite the "100 night trial" they WILL NOT refund you the price of the bedframe DESPITE the fact that the bed frame was unopened. They also told me they will take out a fee for return shipping (I'll have to see how much they're charging and update this at the time).

I spent $3200.00 on the Purple 3, 2 and a half years ago. It was great for about 1.5 years. For the past year, my husband has been sleeping in our recliner because it's more comfortable for him. I've decided to stick it out by sleeping in the bed and I wake up aches and miserable. The bed has permanently sunk in about half an inch and has lost its luster. Now we're trying to get our money back or at least a replacement from Purple, and the results remain to be seen. For the cost of this mattress, I'd expect it to last much longer than 2.5 years. Do yourself a favor, run and don't look back.

I bought the weighted blanket from Purple and when I ordered it they told me if I refer someone to buy the same weighted blanket using my Purple referral link and they complete their 100 night trial period without returning the product we both would be sent a $70 Amazon gift card from Purple each. Well guess what? I referred the weighted blanket to my sister, which she bought WITH MY LINK, and on her 101st day of owning her $300 weighted blanket... I contacted Purple to claim our $70 Amazon gift cards each... to my surprise, they told us both to pound sand... no Amazon gift cards for us... why? BECAUSE BOTH ORDERS WERE SHIPPED TO THE SAME RESIDENTIAL ADDRESS...

Had less than 2 years, side of mattress is separated, leaving a ridge that is uncomfortable. Purple said manufacturer defect, had to contact where purchased for warranty, now they tell me It's not, but will replace it or credit the amount of $1400 for different mattress or the cost of the mattress. (Was marked 100% + $2999.) I have to pay difference, still paying on the one I purchased. Purchased from Denver Mattress. What a rip off, warranty useless...

Customer service is poor. Purchased a mattress from Purple in 2019, delivery service was poor. They just dropped it off at the house (I was home) did not set it up. Powerbase for mattress dropped working within a year. Purple will not issue any warranty service as it was manufactured by Reverie. Reverie does not respond to inquiries either by phone or e-mail. The name "Purple" is all over the powerbase frame. It was purchased through Purple. My experience with Purple and Reverie customer service has been poor. The bed is okay but I would advise trying another mattress company if you want good customer service.

This is ridiculous service for the amount of money spent. I ordered 3 things, a mattress, seat cushion, and sheets. Seat cushion arrived randomly without any tracking info, dirty, opened, and stepped on, I have yet to hear back from the warranty claim dept from 6 days ago. Sheets were ordered almost 2 full weeks ago, haven't shipped. The mattress HA who knows if it will ever arrive.

I purchased a king size purple bed. On the website I was told that the company was going to install it. When I came home, I found the mattress outside (over 400 lbs) on the sidewalk. I am pregnant and I am petite. How was I supposed to bring that thing inside. Thank goodness it didn’t rain. The next day, I didn’t want to experience the same problem so I called the company. They couldn’t give me a time frame on when the base was going to be delivered. Later on, it just appeared on my front porch. After getting help to take the huge box inside, I found out that I was sent a wrong piece. They sent a wrong size bar. When I get a new bar in the mail, I will have to pick up the heavy bed and remove the purple plastic plank and try to place that bar inside.

My teenager bought a purple mattress and frame. I know she really likes the way the mattress feels. The frame was "neat", extends, amazingly light. But in just over a year the middle metal bar across frame snapped off. Since bought directly from Purple was easy online to give email, address etc. and get warranty process started. But disappointed with strength of frame at this point in time. Very happy with customer service etc.

So I bought the basic $1000 mattress. At first I thought the mattress and pillow were awesome. But it could have just been my excitement. It's been about a year now and it's impossible to sleep on my stomach or side. After laying on my side or back for about 3 minutes my spine starts to hurt. This is possibly the worst bed I've ever had. So far sleeping on my back I'm fine. But I'm personally not a back sleeper, so I have to force myself. DO NOT BUY THIS BED.