Purple Mattress Reviews

BEWARE CONSUMER: The fabric changed and now includes Polyester. Therefore, making the sheets retain heat. No thanks! I bought a set of Purple sheets 5+ years ago (without Polyester), before the changes, and those sheets are still holding strong; stretch factor and no holes. And those sheets didn't cost near what they cost now ($200+) The new sheets are stingy with the stretch; there's an upcharge for "more stretch". Also, the return process needs MAJOR IMPROVEMENT! I had to initiate communication with this company about my refund. I finally got it after more than the "up to 14 days" listed on the website; and demanding emails be sent to me to confirm receipt of two bed sheet sets. That's really too bad this company seemingly joined the "brigade" in selling us consumers short. Do better Purple!

I have a Purple seat cushion that I like so I purchased a mattress hoping for the same cushioning in a bed. I wake up sore every single morning. Because we are older, I ordered 2 twin adjustable that fit inside a king frame. The base does massage, zero gravity ha, ha, and lights the floor when you get out of the bed. The selection was a blessing for my husband when he fractured his neck and he is comfortable in it. His is firm. Mine is soft. I definitely wish I would have returned the mattresss during the trial period. It was such an incredible expense for something I hate & I think I was too embarrassed to admit I was duped by a salesman telling me his wife had fibromyalgia like me and she swears by it & sleeps through the night. Besides being embarrassed for falling for that (I’m definitely old enough to know better), I can’t believe how gullible I was. Keep in mind that when you are buying 2 beds & bases, it’s a lot more money.

We paid $4,000 for a Purple 4. It's so heavy it's impossible to move. The sides cave in towards the middle so it measures 6 inches less in width than a queen bed should and it pushes two sleepers together. We try sleep on our own side but our arms fall off the sides. Purple refused our complaint because we bought it at Raymour & Flanigan furniture store. The store said the issue was our base which is a solid thick wooden platform that can't sag and has nothing to do side cave in. I'd never purchase another and wish I hadn't bought this one. It will take several strongmen to wrestle it out of the house! Purple is junk and a rip off.

I purchased a Purple Restore Hybrid mattress at the advice of my chiropractor. After trying many mattresses, I agreed on this model. I was advised that I would need to purchase the platform to support the weight and that my box springs wouldn’t work. I moved forward due to the 100 day return guarantee…and this is where it went wrong. After paying $200 to have it delivered and set up, the mattress did not work. The sides sag and the mattress firmness is far less than in store. I have lower back pain and this has exacerbated it to the point I can barely move. (Not the fault of any sales person or the mattress itself but it does NOT work for me).

I purchased top of the line Purple Mattress. They delivered and set up. I was unable to sleep on it last night past 1-1/2 hours. Unfortunately I don’t have my old bed so I had to take a blanket and sleep on the floor. I called the store I purchased it from and was told that I will hate it for a month or two and that I need a very large person to walk on the bed several times a day and it may be possible to sleep all night on it in a month or two. I spent $8,000.00 on a quality bed I thought. I spent 8,000.00 on something that is worse than a concrete floor.

I bought the Purple Mattress because I previously had one and I loved it. We bought a base because the bed needed one and then we decided to get a different bed. Purple would not refund us for the boxspring, which was unopened and then they charged a 10% restocking fee $250 for shipping and then you would lose the money for the mattress protect, so over $1200 loss to try to return the mattress when they say you have a free 100-night guarantee. I don’t recommend you buying it!

Purple's customer service when I canceled my order calling several times before I am getting a refund not a reputable company to take several days to receive refund. Unfortunately I won't be doing anymore business with this company.

Will never be satisfied and so not impressed. On June 7, 2025, I purchased a Rejuvenate Premier Mattress, Purple Premium Plus Smart Base, two Purple Harmony Pillows, a Purple Waterproof Mattress Protector, and two Purple SoftStretch Sheet Sets. The mattress and base have not arrived. We were told it was on back order and might be 8 weeks. June 25th payment bill arrives. Purple, sent $150 to offset getting billed before we have the purchase. The delivery company reports they have delivered the mattress and base to my address. It was not delivered. Police report, calls to Purple. Rescheduled delivery (driver called in sick). I still do not have my base or mattress. Yes, and the next payment is due.

Like many people, I thought I researched this mattress enough - laying on it in various stores and what not. Welp!! I WAS WRONG! The mattress itself feels nice, and the mattress pad is awesome! I’m a back sleeper. However, I noticed that if I am laying on my back, my hips will sink too low in the mattress. This causes my right thigh to feel warm/hot inside, itchy and tingly, like it’s falling asleep. After this sensation (6 out of 10 pain) awakens me, I am then unable to change positions without using my hands and physically lifting my hips out of the ‘sinkhole’ they have fallen into. I’ve had this Purple Mattress just over a year and I HATE IT! I kind of dread going to bed because of the pain and can only sleep for about a broken 5.5 to 6 hours. My entire low back and pelvic girdle is now very sore most days when I get up.

Subject: Complaint against Purple Mattress Company - Unacceptable Delivery Experience. I am writing to express my extreme dissatisfaction with the recent delivery experience I had with Purple Mattress Company. Despite scheduling a delivery window between 4 pm and 7 pm, I received an unexpected early morning phone call at 6:30 am informing me that the mattress would arrive shortly. The delivery person arrived alone, spoke no English, and lacked a clear understanding of his job responsibilities. This created significant communication challenges and confusion. To make matters worse, my husband, who has undergone back surgery in the past, had to assist the delivery person in carrying the mattress upstairs and loading the old one onto the truck.