Plushbeds Reviews

We've never purchased a mattress online before, and we've never had a solid latex mattress before. We couldn't be happier with our purchase. I've never slept so good, and I'm looking forward to the next 25 years with my new Botanical Bliss.

We now look forward to going to sleep every night. Very plush, soft and cool feel. The organic latex is wonderful - there is no sinking in feeling, it gives a nice supportive feel. Heavenly sleep every night.

HARD ASSEMBLY IS REQUIRED: I did quite a bit of research on mattresses before buying this one and was really looking forward to our purchase. We've had a great mattress for the last 10 years, but it was time for an update as ours was wearing down. I was pretty excited for my new mattress and foundation to arrive. I did NOT expect to spend 90+ minutes assembling my foundation and mattress. The foundation is just rough pine 1x3's and 2x3's and you have to assemble it. It isn't like you are building it from scratch, because some pieces are stapled together, but it does NOT come with instructions and the wood is not smooth (MY WIFE GOT A NASTY SPLINTER). You have to put the cover on it, too, which is a pain and there are no instructions. The mattress comes in 7 pieces and you have to put it all together - without instructions. Each piece of latex is very heavy and pieces of latex will get all over the place. It is not fun.

I have 6 Latex pillows on beds in my home and LOVE them....I ordered two king size solid latex pillows from Plushbeds ($99/each on sale) and they are lightweight (they should be substantial), flimsy (you can encircle the whole pillow with one hand), and compress to the width of a piece of paper. The return policy is literally an asterisk at the very bottom of the FAQ mattress page which prohibits any return of any product outside of a full size mattress for specific circumstances. These are the poorest quality pillows and nothing like the dreamy sleep waiting for you with quality latex pillows...find those, don't waste your time, $$ or lost sleep on these.

I've spent literally months reading and researching why to buy a latex mattress and which one to buy. I started with Plush Beds and kept coming back to them. Why? Because as you get into the fine print of their competitors, you find inconsistencies regarding what exactly their beds are made of, or origin of the materials, etc. Plush Beds seemed to always be able to check off all the boxes for us. I tried emailing them for some questions I had and never received any response. When I finally decided what I wanted (Luxury Bliss, Medium Firm, Queen) I ordered it online without any problem. It arrived sooner than expected however the box was beat to **. The mattress was wrapped very tight in plastic and wasn't damaged. Setting it up was very easy as we had read from others how best to do it.

This mattress is very plush & soft but also supportive so you do not sink into the mattress. I am very happy with it. I look forward to going to bed every night. I recommend the medium mattress for other side sleepers.

I initially thought that this would just be a normal mattress with different name. It truly lives up to its claim. It's very comfortable to sleep in and I had great support. I can consider this probably as one of my best investments. I highly recommend this product!

This is by far the most I’ve ever paid for a mattress and the worst one I’ve ever slept on. It was fine until about 6 months in. Other latex mattresses I’ve had in the past have been great so we did our research and decided to spare no expense for what we thought was the best brand in the market. I could not have been more wrong! The manufacturer offers a warranty for 100 days because that’s how long it lasts. After that, the only customer service you’ll receive is their offer to send you additional layers to assemble yourself. All of which will give you the exact same result... a terrible night's sleep. Stay as far away from PlushBeds as possible! A mattress that costs this much should last longer than 6 months.

I googled a pillow that is good for stomach sleepers and came across Plushbeds. I ordered the z encased down pillow and when I received it specifically said for back and side sleepers. Needless to say I wanted to return it but their customer service is awful. Never gave me an order number just thanked me for my order. I finally got a hold of customer service to which they replied it was ordered from a third party company, Malouf and their policy is no returns. If I wanted to return it the cost would be 29.00 and the pillow was 39.00 so they basically said keep it. This however did not satisfy me so I filed a Complaint with the Better Business Bureau. This is one of the worst companies I have ever dealt with. They said that the return policy is on their home page but I cannot find it anywhere. It only talks about their mattresses. I will keep you posted...

B.S.! Go ELSEWHERE! I should have known as they say they are organic and eco friendly yet the “accessories” they send “free” are crappy polyester and not eco friendly at all. Should have gone with another brand. Live and learn.

Customer Service emailed me with an apology and let me know that they have asked that the mattress be sent back to them, also that they will honor my request and will reship when I tell them to. I am pleased with this and relieved. However, since this mistake was careless and it was made despite my best efforts, I am still somewhat apprehensive about the other details of my order. I sincerely hope that the make up of the mattress layers will be correct. Thankfully, I am not quite as apprehensive about this as I was before Customer Service rectified the shipping mistake and I will update again after I receive the mattress.

Mattress and layers don’t hold up! I’ve had it less than 2 years and it’s heavily indented and was constantly flipping layers just to tolerate it. I spent $2200 for what is essentially garbage. I finally attempted a warranty claim. I was required to take pictures and disassemble the layers which is difficult because it’s heavy. 2 out of 3 layers were dented and defective. They offered replacement of one layer. The product is crap. I don’t want a replacement of more crap. Their 25 year warranty is bogus because the bed won’t last past a year or two. DON’T BUY FROM THIS COMPANY.

Bought from Plushbeds a few months ago and I'm absolutely thrilled! My wife and I to a leap and bought a mattress online and we absolutely love the mattress. My wife had been researching mattresses with organic materials and we decided to go with Plushbeds and we are completely happy with everything!

I had a great experience with Plushbeds. I bought a Botanical Bliss latex mattress for my husband and I, and I wanted to get one for my son, but wasn't sure if one of their other models would be better. I called one of their "sleep specialists", who helped me decide on a Natural Bliss. Great company and great service, I just wish they sold more products!

I telephoned this company for assistance with my order to utilize their "TRY IT FOR 100 NIGHTS, RISK FREE" and "FREE SHIPPING AND RETURN PICKUP" on mattress from them. After my initial contact with no help I asked to speak with a manager whom must have been already versed about my problem. Her initial cool tone spoke volumes. After 10 minutes of being berated with her condescending tone and rudeness I finally told her I could see she was not going stand by their website's guarantee and I would rather donate the unused mattress to charity than continue with her belittling attitude. I chose this company for their return policy and 5 star rating on their website. The majority of their reviews are 5*. I have learned to never trust a company's all positive feedback. There is obliviously something not right! So sad their bottom line is money and not customer service.

Plushbeds does not care about its customers! They sent me a defective item and even though I sent over pictures clearly showing the measurements were off, I had to go back and forth with them for days to get them to agree to send out a replacement. Once they agreed to replace the defective item, they sent it out via standard ground shipping and made me wait over a week to receive it even though they knew I was waiting for the replacement to have somewhere to sleep. I spent over $3000 on their products and they couldn't even expedite a small package for me? They are terrible and will route your call to a "messaging" center where the reps will claim all they can do is "take messages". I expect much better for the price I'm paying.

I rarely love any brand but this organic natural latex bed is a dream! We have recommended to family and friends and all love their beds as well. The price is more than a conventional bed, but priceless when one has the best night’s sleep. I researched many before purchasing. Loving a bed so much makes it hard to get out in the morning!

This is my third new mattress in three years! Thankfully, I finally got it right! Ordered medium firmness, just the right blend of firm and soft. No more waking up with back pain during night or in the morning. LOVE IT!!!

This was one of my favorite mattresses I have ever slept on. They are extremely comfortable and after many uses, I see how much comfort is provided by this brand and their mattresses. However, they're very expensive and I only was able to use it when staying at a family members place and visiting them. I would improve the price, not everyone can afford it. If able to afford it, I would buy it completely on the spot. But everything that night while sleeping on it was great. I slept the longest I had in a very long time.

I went to the store to buy a mattress and it took what felt like forever. I tried numerous different mattresses and numerous different brand then finally I chose the one I bought as it was the best one I thought for myself. I had to choose a really good brand and type of mattress that I knew would be so comfy so I knew I could sleep well the whole night and I knew that I wouldn't wake up at all.

This mattress was a promotional item which had money taken off and it felt like a superior brand of mattress. But I think the bed is way too high for an average person that is not tall. I do not believe an elderly person could get into this bed. And I believe a bed this tall should have guardrails. However, it reclines your head, it vibrates also giving you a back massage and it elevates your feet at night for maximum comfort. I also like the thread count of 300, it is what makes it extremely soft.

I feel like it was a perfect fit, and it was different than other mattresses I have tried out before. I like how soft and very very relaxing it is. It feels nice to the touch. It is easy to fall asleep on and get a good nights rest. But sometimes the mattress feel a bit more sunken in like you would fall straight through. It sinks in so far, it feels like a balloon that busted. Other than that, I really have no issues. It is well worth the money and it is one of the best purchases I ever made.

I got a good deal on this mattress and the people selling it were nice local people. I choose this mattress over other brands for affordability and product quality. I love the comfortably and I also love the cushion of this bed. It is a very large bed too, very fluffy and it has a cooling strip down the center of the bed. If I were to change anything on my mattress it would be the separation of the padding at the end of the bed. For some reason this cushion moved on us and won't go flat at the end of the bed.

Past experience with it combined with a sale that I saw online made me choose Plushbeds. Performance is critical but it is also important that it be affordable... I like the comfiness, how it feels when I first lay on it, how it supports my back and how I feel when I wake up. My partner also likes the comfort, so we both sleep well.

I went into the store and laid on the mattress and then just said this is the one for me. I just bought it right on the spot and have enjoyed it since then. It is so soft and it feels great to lay down in, and I would not have anything else to sleep on personally. Having a good night sleep is very important to me. I just love this brand very much. But I wish there was a remote control to wake up you from sleep. That would be neat to have.