Plushbeds Reviews

This has been my single worst experience with a mattress and customer service I’ve ever had. To start the mattress took longer than promised to receive. I ordered the three layer 12” mattress and it shipped in three separate packages with one box for the sheet set, a second box for the two top foam layers and mattress protector, then a third box for base foam layer and organic cotton mattress cover that zips the layers together (terrible concept). So you assemble the bed yourself. It is not easy to wrestle with latex foam by the way.

I purchased the King size Botanical Bliss Mattress with the low profile foundation. The foundation was a glorified wooden pallet, with a loose ill-fitting cover. It was extremely noisy. The mattress was a medium- firmness. I am a 110 lb side sleeper and within a month's use, sags were permanently evident. The bed was too soft, noisy, and provided inadequate support. They say you can send it back, (HAH!). I don't know how you could roll, vacuum seal it and ship it. It would be prohibitively expensive. This was a total waste of money. The foundation was taken to the curb to be hauled away and I cut up the mattress to use for gardening cushions under my knees, with the bulk of it being thrown out on trash pick up day.

Mattress: One star for extreme discomfort (tried every configuration throughout my trial period). This is by far the most uncomfortable mattress I have ever slept on in my life. Sleeping on a bed of needles would feel better than these slabs of latex. This bed cost me thousands of dollars in medical bills and I am still in pain. Customer Service: they do everything in their power to avoid you returning the mattress. They finally picked up the mattress and I was forced to call them to get them to process the credit. I noticed after 10 days they still didn't process the credit due to an "error". I have been threatened by this company that if I post anything that they determine is not 100% factual they will sue me. Can you believe that!? Avoid this company at all costs!

I would NOT recommend ordering from this company. The bedframe is delivered from a separate company and it arrived with the boxes falling open and wet. Luckily none of the product inside was wet. I was halfway through putting the bed frame together when I noticed that a piece of the headboard was snapped and broken at the top. There was a sheet of paper with the bed frame stating that damage during transport and delivery was not covered under warranty. I did not want to take the bed apart and call the company to fight with them to send me a new one after I had previously poor experience with their customer service.

-USED: I just received my Cooling Gel Memory Foam Topper - Twin / 2 inches x 1 and it was USED and had HAIR on it. It was yelling on one side. I've owned plenty of mattress toppers in my days. I'm very aware when it's yellow like this it's been used and that is just GROSS!

After much hassle in getting the bed, I have now slept on it 30+ days. I am awakened every few hours with pain on my hip and shoulder pressure points, because the mattress is so hard. I have previously owned a latex bed, and this was not my experience. As before, when you contact customer service, you cannot reach anyone. I have left a message, but no returned call. I paid $1449 for my mattress, (and that was $1,200 off) but now the price is $1049. That’s not a good sign either. I’m writing the review here, because that was the only way I got a response from Plushbeds previously.

I purchased a mattress on Feb. 21st. At this point in time I have no idea where it is or when it will be delivered. I made the huge mistake of signing up for and paying $299 for their White Glove set up service (only the set up service not the removal of my old mattress). All items have been delivered to the company they use for this service for over 4 days now and I haven’t heard from anyone regarding scheduling a delivery appointment. When I reached out to Plushbeds this was the response I got: “Please wait for the call from White Glove service to set the appointment for set up, delivery and removal. You may also contact them at (877) 305-8866 to give you further assistance.”

Ordered the mattress 1/31, and order said mattress would ship within 3-9 business days. No way to speak to anyone about your order by phone. Emailed after 10 bus. days, and got a “generic” response that was just like was stated on the order, 3-9 days. Emailed again, and got an actual response, but it said, “we’ve received so many orders that we are behind...your order will not be neglected.” It is now 1 month into the order, and no update, no confirmation of shipment, no mattress. If they manufacture such a “high end mattress,” I would EXPECT them to hire someone to answer the phone and respond to customers.

We purchased a king foundation and king luxury organic mattress from PlushBeds. When it arrived, we began assembling our foundation. The pieces were not labeled properly, and were not sanded- lots of splintered wood. Not what you’d expect for a $400 foundation. Once it was assembled properly - we found the width was almost half an inch bigger than a standard metal bed frame and would not fit. I called 7 different times to alert them and find a solution.

A few years ago we purchased several mattresses with Plush Beds for the house because we found them to be the most competitive and their customer service was excellent. We don't live far away from their facility and they allowed us to come check out their factory. Our family ended up purchasing 3 mattresses from them and we couldn't be happier with our purchase. Highly recommend these folks. We sleep very comfortably since we purchased our mattresses and our kids love them as well.

I believe the product I purchased is going to be fine. It’s nothing that I’m super over the moon about. But the customer service is deplorable. When you’re spending a certain amount of money on an item, and you need to ask questions before you purchase, (especially if it’s an item that cannot be returned) this shouldn’t be a problem. It’s not rude Service, it’s either absolutely no service or genuinely bad service... and they simply don’t care. I cannot recommend this company.

Very happy customer. I purchased the Luxury Bliss Mattress in medium and I love it. It's a beautiful mattress - well made, very good quality. It's also very comfortable. I'm very happy with my purchase. Highly recommended.

I have terrible back issues and bought a wool topper from Plushbeds to help cushion our new bed. They claim the topper gives you support all night long. Within two nights the topper has went from 3” to 3/4” and will not loft back up no matter what I do. I contacted them after 3 days and Melanie at plushbeds says there is nothing that they can do. That there is nothing wrong with it. I paid over 500.00 on it trying to get some relief. But instead of relief all I got was a company that doesn’t stand behind their products. I did my research on reviews on the company website (big mistake) and it surprisingly gives itself stellar reviews. I have given them two reviews on their site and suspiciously can’t find either one of them. I believe bad reviews are deleted. Do yourself a favor and stay away from this company.

Update to last review. When you purchase an item from Plush Beds, be sure it's exactly what you want. They have a no return policy on many items (used, I can understand). However, I believe you should be able to exchange an unopened item for a different size or color. Their answer was no. So if you purchase something and you want to exchange it or it just doesn't fit the bill, you're stuck with what you got. Needless to say I won't do any more business with Plush Beds.

I experienced excellent CS with Plushbeds. I changed a bed sheets order twice. I also cancelled a queen wool mattress topper on the last day of the guidelines due to unexpected issues. All above changes and the corresponding adjustment to my charge card were handled immediately. (Was really looking forward to the wool topper) They have a phone contact, email contact and a chat on the website.

I'm coming back to my review after the company reached out to me to rectify the amount of return. I'd like to update my review by saying this is a great company to purchase from. They have the eco integrity we are all looking for these days, and they do make quality products. I value any company which is attempting to have service integrity as well. The pillow was not as firm as I thought it would be based on the descriptor, but some of that is a personal preference for loft not a criticism of the company nor its products. It's still my opinion that the descriptor should be updated to more accurately define the loft on the pillows.

My experience with the company has not been stellar. I purchased 2 latex pillows and on arrival pulled one out of the package. They are overly lightweight for latex pillows ( I have used latex pillows for 40+ years and was purchasing these as a gift) and offered little support. I can gather the pillow up around the center with one hand - very little substance to the entire pillow. I contacted to initiate a return and learned they do not take returns on pillows, toppers, etc. It does not matter if they were unused. How are you supposed to know you will be happy with something, sight unseen? Nothing stated on the product page itself about non-returnable item. You must look for it on the Shipping and Returns page. Last sentence in the Returns section and it does not stand out. Reviews are all 4 stars and above on the product page. It shows there are some 3 star reviews but I cannot find them.

Warranty is 25 years. Our Plushbed was 7 years old when I said it was saggy in the middle. I had to take pictures with ruler showing it sagged more than 1 & 1/2". They sent me a topper. It sagged again shortly after. I sent new photos & now they want me to take each layer off & measure every piece. Not easy at 70 yrs old. We said we would buy a NEW bed with a discount instead. My husband hasn't slept in this bed for over a year. They say they will get back to me. I've called back many times for updates & receive none. Always, "I'll have my boss call or the support will call back". Never happens! They placate me EVERY time I call with, "She'll get back to you." Terrible support team.

Beautiful mattresses. Very well made with high quality organic materials and excellent craftsmanship. Customer service is really amazing - they go out of their way to make sure their customers are happy. Highly recommended. I called the customer service line and got Klaus who is very knowledgeable about their product and helped me to decide which mattress and what firmness will be best for me and after placing the order he ensured that everything on the whole transaction will be smooth and after a few weeks I got my mattress and tried it for a few nights. Never in my whole life I slept as comfortable as I was on that first few nights! This product and their whole team is truly a work of art. I will surely endorse this to my friends and relatives! Thanks, PlushBeds!!

Customer service is really amazing - they go out of their way to make sure their customers are happy. Highly recommended. Thumbs up!! Outstanding quality organic mattresses, bedding and company. Will surely recommend this to all my friends and family.

I'm here to post my review of their Solid Natural Latex Pillow because their site never did. Waited some time and resubmitted, but the site said I already submitted so that tells me it was received. I relied on the reviews before purchasing this non-returnable, untestable item. I'm rating higher here than I did on their site because the quality of the pillow was good and I would reconsider purchasing if the layers were changeable/addable like their mattress. Unfortunately, this pillow is not for side sleepers. While the latex springs back to shape, my head sinks down to the mattress when laid on.

Very comfortable and life changing. I ordered the 10" Botanical Bliss in medium. I am 160 lbs. I love my new mattress. It's very comfortable and great for those with back issues. I have never slept better. It feels great.

I tried to return a mattress topper I bought. I contacted their customer service and got an email response from Annah, who said the topper was not returnable. I sent her the verbiage from their website, and Annah emailed that was not their policy. So, I filed a dispute with AMEX. Annah called me, she said she would refund me, if I returned the product, So I did. She then sent me an email to tell me she could not refund me, and I noticed the page where it said the 100 day guarantee, was Gone Gone Gone!!!

I purchased the latex Plush bed in May with a 100 day money back guarantee. It became apparent after about 30 days that this was not the right bed for my wife and I. I called the company and asked to return the mattress for a refund. They were not very specific about how to do this and said someone from the return department would call back in the next one or two days. After 5 days, I called back and spoke to Annah who assured me that they would refund my cost but they did not want the mattress back.

I had a wonderful buying experience, from beginning to end. The sales woman was knowledgeable and helped my husband and I select the perfect organic mattress. The mattress is beautiful! It's a very well made mattress. We love that it's made with all certified organic materials. It's also very, very comfortable. Sleeping like a baby every night.

First the good: The mattress itself has proven to be an upgrade to the memory foam mattress that the sleeper sofa came with. Now, onto the bad: Customer service is abysmal! A mattress that typically leaves their warehouse within 1-5 business days took 20 days to arrive. Calling customer service got me nowhere with empty apologies and zero results.

We purchased this very expensive King Botanical Bliss in Medium firm, slept on it 30 days and went to exchange layers but they need a credit card for a deposit! They are going to process $145 to send two new layers until I pack up my layers and return. After spending $2,000 on their mattress and $2000 on a frame from another company that’s $4000.00 for a new bed and now an additional $145!!! I also have to roll these 100 lbs up and send them back, then it’s up to them if I get a refund. This is such crap.

Excellent buying experience from beginning to end. This is a great company. The mattress is very well made, top quality organic materials, and very comfortable. A++++ I would recommend this to everyone!!

I love my new organic mattress from PlushBeds. It has the perfect amount of comfort and support. It’s also a very good quality mattress. You can unzip the cover and see all of the organic materials inside. The mattress specialists were also very helpful in selecting the thickness and firmness. It’s a perfect match. I’m in heaven!

I absolutely love this bed! Just the right amount of plush comfort and support. I highly recommend the Botanical Bliss organic mattress. It's perfect and healthy. I also recommend their 100% organic sheets. They are amazing too!

Having a mattress made with all organic materials makes me feel like I'm taking care of my health. But just as important, it's so comfortable I'm sleeping like a baby every night. And the quality of the mattress is outstanding. It's a beautifully made mattress.

We're very happy with our new Botanical Bliss Organic Mattress. We love the fact that it's organic and healthy and it's a very comfortable mattress. My husband and I have never slept better. The customer service reps were amazing too. This is a really good company. We are very happy and we would buy from them again.

I decided to treat myself to a healthy, organic mattress. It was the BEST decision I ever made. I am really enjoying my new Luxury Bliss Mattress. This mattress is beautiful and very well made. It's also incredibly comfortable. Thanks PlushBeds!

Our mattress arrived with a stain on it, and we promptly contacted customer service about it. We spoke with one of their reps in the Philippines who said a supervisor would call back. But sadly none ever did. We then emailed them and told them about the issue, simply wanting to swap out the stained cover, which got through the factory showing very poor quality control. The fellow we were emailing was simply trying to delay and stall things. I had already sent him the Amazon invoice and then he was asking for tag information and other bogus things.

Our experience thus far has been disappointing in customer care. We ordered a King Bed and were shipped Queen foundation cover, whereas the bed doesn’t work without the proper cover as a base. When I explain to the company that my wife was going through chemo treatment and we needed the replacement expedited, they sent it ground shipping. This put us a week away from having my wife sleep in our bed as we had moved into a new home. When I explained it to customer service they were disinterested and show no compassion to help us in our situation. Very disappointing.

So far this has been one of the worst customer service experiences I've ever had with a company.

After leaving online reviews, the company reached out to provide a refund for this product. It would be my suggestion to this company to solve issues with customers via customer service rather than as a reaction to online negativity.

UPDATED 11/17/2020: I absolutely love my new organic latex mattress and adjustable base. I've been sleeping like a baby since the first night. I love the fact that all of the materials inside of my mattress are certified organic and healthy.

We ordered on-line a 9" Botanical Bliss Mattress, Queen sized, medium firm, Orthopedic Foundation with the pillow top mattress. I called the next day to ask to upgrade the free pillow to queen size and change to a 10". They said no problem but had to first check with the shipping dept.This required them calling back 10 min later which they confirmed. We never received an updated invoice so I called and asked for one. They said they could not give me an new invoice because the order had already gone to shipping. This makes no sense. It cost us more and they charged the credit card more, yet they can't give us a new invoice reflecting?

We've never purchased a mattress online before, and we've never had a solid latex mattress before. We couldn't be happier with our purchase. I've never slept so good, and I'm looking forward to the next 25 years with my new Botanical Bliss.