Plushbeds Reviews

I bought a box foundation. It came defective. The company is not responding. So if you want to pay for a damaged item and get no followup, this is the company for you. There are no instructions. Things are not labeled. Customer service is terrible. What a scam this is.

I wish I read this website before I purchased. I was recommended Plushbeds; countless reviews pointed me to this as the "best topper money could buy" option. I spent $700 on a organic cotton mattress topper latex hybrid lux; and got shoulder impingement and neck issues after 1 night of sleep in addition to constant tossing and turning because it was like sleeping a people who poke you throughout the night. The worst sleep I've ever had.

FYI, if you bought the natural Talalay latex topper from Plushbeds in the past and loved it and wanted to order another, BE AWARE, they have changed to Dunlop and it is not the same. We bought the Talalay latex topper years ago and we absolutely love it. When it was time for our daughter to go to college I ordered her the Twin XL latex topper in the same "medium" firmness level as ours (that she also loves) thinking it would be the same. WRONG! It is very dense and firm, not soft at all. Not even similar to ours. So disappointing as it is so expensive and they do not offer refunds. You will be stuck with it and we ended up having to give it away for free. Unless you want a very firm topper, do not make the same mistake! Their customer service did not care one bit. Will not be ordering anything from this company again.

The mattress arrived a month late. The quality of the mattress is awful. It is advertised as medium firm but the mattress sinks all the way down when you use it, essentially offering no support. The return process is painful even though the company says hassle free 100 day return. Moreover, I posted an honest but unflattering review of the mattress on the company's website and they didn't even publish it. No wonder it is rated 5 stars on their own website. Terrible purchase experience and low quality product

I slept on it 80 days and realized my back was hurting. Called to return it and realized they are a scam company. Do not buy from this company - terrible mattress and customer service. I would expect they will never take this back although they state you have 100 days to return. Fraud and scam company.

Not off to a good start. First I didn't realize you have to assemble the bed yourself. There are 2 pads that you have to put on then zip up to finish the mattress. One of the pads did not look good so we took photos for them but they said it was normal and ok to look like it did. I don't find it comfortable. We got the one between soft and firm. They will send you in my case a soft pad but want a deposit until you send the med firm back. It seems like a pain to go thru that so I'm gonna give it a little more time and if unhappy still send it back. For the cost I expected better. I'm sure if I end up sending it back they will not make it easy.

I ordered the hybrid mattress and foundation. It took longer than expected to get here and once it did, the foundation did not fit my bedframe. Throughout the process, I spoke and emailed back and forth with Mark in customer service. He was so responsive and informative that it made up for the inconvenience. He was great.

We purchased a queen size wool topper at full price. It arrived well-packaged but upon opening the product, we discovered that they did not sew all of the cuts that they made in the fabric during production. When I complained, I was accused of making the cut myself when I opened the package even though it completely uniform with all of the cuts make in production. I am now very suspicious of the quality of the entire product and strongly recommend going with another brand, especially at that price tag.

The salesperson told me that I could return the mattress if It did not work out with only $150.00 return freight cost. I thought that was very reasonable. The mattress did not feel good at all. I woke up and could hardly stand. My back was in so much pain. They wouldn’t return the mattress for 30 days so I had to buy another mattress and wait for 30 days before they would issue a return. Then I find out that the bed frame ($279) and the foundation ($529) were not returnable. This was very costly to try the mattress - $800. It was written in very small letters that the frame and foundation were not returnable. The salesperson did not tell me about the nonreturnable items—she kept saying “It only cost you $150 to try it out”. Very deceptive salesperson.

PlushBeds. I think I have made a huge mistake ordering from PlushBeds. My extra firm latex mattress topper arrived last week and although I ordered a FULL size and although it's labeled on the box and on the plastic wrapper a FULL size it's actually a Queen size and way too big for my bed. I spoke to them the day it arrived and they asked for photos which I sent them. Then they said they would get back to me within 24 hours. It's been several days already and not a word from them. I'm quite worried that I've been screwed and they won't make what they call my "concern" right. Meanwhile I'm stuck with this huge very heavy piece of foam in my small apartment and I (a short 75 year old) have trouble even moving it.