Plushbeds

I got the toppers back in November 2021, it arrived somewhere in December. The shipping was delayed for about 2 weeks. I have been suffering from lower back pains since 2018 but was the level of pain last year has not been too bad. I was in desperated need to get a good back before the Christmas break so I decided to get an extra firm bed topper to help eliminate the back pain or at least relieve it a bit. Lets just say, that was a nightmare. On the first night, I woke up with excruciating pains that I could barely walk.

I ordered a 3 inch latex mattress topper. The first one arrived torn in multiple places and I was responsible for sending it back. The second arrived and was also slightly torn, I was informed that the topper never had to be flipped or rotated because it was meant for 250+ lbs people. So, it would not sag at all, this could not be further from the truth. Just after about a month you could see a permanent indention where I sleep and I am far from 250+ lbs at the mere 185. Now it cause hip, shoulder and back pain. The entire purpose of the purchase was to help prevent back pain due to herniated disc in my lumbar area. I would not recommend purchasing any product from this company as their products do not live up to expectation!!

I purchased 2 6" natural bliss twin sized mattresses in June of 2020. They were advertised as mold resistant and fiberglass free. In Nov 2021, we found mold on both beds. After removing the mold, we put the covers back on the mattresses, and in doing so, found that the covers released miniature fiberglass shards all over our home. This stuff is covering everything - walls, floors, bedding, blankets, clothes, furniture - you name it. We can't get it off. We've tried wiping, wet wiping, vacuuming, HEPA vacuuming, HEPA (.3 micron) air purifiers, .1 micron air purifiers and nothing works. It's everywhere.

I did the 100 day sleep trial and on the 100th day I called them and emailed to say I didn't like the bed; they never answered the phone. I called 3 or 4 more days with the same non-response. I finally got through via a 'chat'. I was told I went over the 100 day mark which I didn't. I then told them that the bed was sinking in the middle over an inch, which it was. They wanted me to crawl under the bed to measure the middle and all ends; the bottom of the bed frame is a bit over 7 inches from the floor. I told them I couldn't do it, I'm 71 years old with a bad back and neck. I emailed them again to say I didn't miss the 100 day trial and that I didn't like the bed without response. Is this company a real company or a scam? It appears not answering their phone is purposeful to avoid returns. I'm out $1600.

I have had one of their latex mattresses for only 3 years and it has compressed so much in the center that it looks and feels like a 15-year-old mattress. Not good quality or very comfortable past the first year. My last mattress was a much much cheaper mattress but it was still holding up better at 15 years than this one is at 3 years. Very disappointed.

In less than a year, the mattress sagged over 1.5 inches. Both the mattress and platform were purchased at the same time. When I contacted customer service they first asked for a series of photos which I provided. Then they asked me (after putting the bed back together) to take the entire bed apart and measure each piece (since we have a king made up of two twins that equals 6 individual foam pieces and removing all bedding each time). In any case, they wore me out and I finally just accepted the fact that I was stuck with almost $5k of unacceptable mattresses. I would not recommend purchasing a mattress from this company.

We had to save up for this mattress. We were sleeping on our brand new carpet in the bedroom, with a thick queen blanket for support. My husband and I never had any back in. We slept on the floor for over 12 months. Then we saw the sale and bought the Plush Beds Luxury Bliss Mattress, in the firmest option they have, which is the Medium Firm. Instantly upon arrival, we noticed the lack of structural support. Realizing this could just be an observation before putting it together, we went ahead and assembled in. As you see in other reviews, it comes in 2 pieces. We assembled and then put it on our new King Size bed.

This has been my single worst experience with a mattress and customer service I’ve ever had. To start the mattress took longer than promised to receive. I ordered the three layer 12” mattress and it shipped in three separate packages with one box for the sheet set, a second box for the two top foam layers and mattress protector, then a third box for base foam layer and organic cotton mattress cover that zips the layers together (terrible concept). So you assemble the bed yourself. It is not easy to wrestle with latex foam by the way.

I purchased the King size Botanical Bliss Mattress with the low profile foundation. The foundation was a glorified wooden pallet, with a loose ill-fitting cover. It was extremely noisy. The mattress was a medium- firmness. I am a 110 lb side sleeper and within a month's use, sags were permanently evident. The bed was too soft, noisy, and provided inadequate support. They say you can send it back, (HAH!). I don't know how you could roll, vacuum seal it and ship it. It would be prohibitively expensive. This was a total waste of money. The foundation was taken to the curb to be hauled away and I cut up the mattress to use for gardening cushions under my knees, with the bulk of it being thrown out on trash pick up day.

Mattress: One star for extreme discomfort (tried every configuration throughout my trial period). This is by far the most uncomfortable mattress I have ever slept on in my life. Sleeping on a bed of needles would feel better than these slabs of latex. This bed cost me thousands of dollars in medical bills and I am still in pain. Customer Service: they do everything in their power to avoid you returning the mattress. They finally picked up the mattress and I was forced to call them to get them to process the credit. I noticed after 10 days they still didn't process the credit due to an "error". I have been threatened by this company that if I post anything that they determine is not 100% factual they will sue me. Can you believe that!? Avoid this company at all costs!