Plushbeds

I experienced excellent CS with Plushbeds. I changed a bed sheets order twice. I also cancelled a queen wool mattress topper on the last day of the guidelines due to unexpected issues. All above changes and the corresponding adjustment to my charge card were handled immediately. (Was really looking forward to the wool topper) They have a phone contact, email contact and a chat on the website.

Beautiful mattresses. Very well made with high quality organic materials and excellent craftsmanship. Customer service is really amazing - they go out of their way to make sure their customers are happy. Highly recommended. I called the customer service line and got Klaus who is very knowledgeable about their product and helped me to decide which mattress and what firmness will be best for me and after placing the order he ensured that everything on the whole transaction will be smooth and after a few weeks I got my mattress and tried it for a few nights. Never in my whole life I slept as comfortable as I was on that first few nights! This product and their whole team is truly a work of art. I will surely endorse this to my friends and relatives! Thanks, PlushBeds!!

I absolutely love this bed! Just the right amount of plush comfort and support. I highly recommend the Botanical Bliss organic mattress. It's perfect and healthy. I also recommend their 100% organic sheets. They are amazing too!

I did a lot of research, looking for a pure, organic mattress for my husband and I and our 2 daughters. After months of research, we found PlushBeds to be the best brand for our needs. We purchased 3 Botanical Bliss Organic Mattresses and we are very happy with them. My husband and I were able to customize the firmness on each side of our bed which is nice and my daughters were able to select a firmness that is perfect for them. The mattresses arrived within one week and they are very comfortable. They conform to your body and they cushion your body too. The best part is sleeping healthy every night, knowing that all of the materials are certified organic - GOLS, GOTS, OEKO-TEX and GREENGUARD GOLD and that they handcraft and customize each mattress in their certified organic production facility. Excellent Buying Experience!

I've spent literally months reading and researching why to buy a latex mattress and which one to buy. I started with Plush Beds and kept coming back to them. Why? Because as you get into the fine print of their competitors, you find inconsistencies regarding what exactly their beds are made of, or origin of the materials, etc. Plush Beds seemed to always be able to check off all the boxes for us. I tried emailing them for some questions I had and never received any response. When I finally decided what I wanted (Luxury Bliss, Medium Firm, Queen) I ordered it online without any problem. It arrived sooner than expected however the box was beat to **. The mattress was wrapped very tight in plastic and wasn't damaged. Setting it up was very easy as we had read from others how best to do it.

Update to last review. When you purchase an item from Plush Beds, be sure it's exactly what you want. They have a no return policy on many items (used, I can understand). However, I believe you should be able to exchange an unopened item for a different size or color. Their answer was no. So if you purchase something and you want to exchange it or it just doesn't fit the bill, you're stuck with what you got. Needless to say I won't do any more business with Plush Beds.

I've had latex pillows for years and needed to replace two. Though I'd purchased from another company previously, I bought 2 Plushbed pillows because they were on sale, and they appeared to be like the ones I'd purchased some years before. I bought two pillows described as firm, which they were not even remotely. They were very soft. When I emailed the company I was told they would not be paying for the return, despite the fact of misrepresentation of the product. I paid $158 for both pillows and was refunded $128. I would caution anyone considering these pillows or this company, to consider another for pillows. I find that practice to be unsavory, particularly during these financially insecure times for many.

My experience with the company has not been stellar. I purchased 2 latex pillows and on arrival pulled one out of the package. They are overly lightweight for latex pillows ( I have used latex pillows for 40+ years and was purchasing these as a gift) and offered little support. I can gather the pillow up around the center with one hand - very little substance to the entire pillow. I contacted to initiate a return and learned they do not take returns on pillows, toppers, etc. It does not matter if they were unused. How are you supposed to know you will be happy with something, sight unseen? Nothing stated on the product page itself about non-returnable item. You must look for it on the Shipping and Returns page. Last sentence in the Returns section and it does not stand out. Reviews are all 4 stars and above on the product page. It shows there are some 3 star reviews but I cannot find them.

Warranty is 25 years. Our Plushbed was 7 years old when I said it was saggy in the middle. I had to take pictures with ruler showing it sagged more than 1 & 1/2". They sent me a topper. It sagged again shortly after. I sent new photos & now they want me to take each layer off & measure every piece. Not easy at 70 yrs old. We said we would buy a NEW bed with a discount instead. My husband hasn't slept in this bed for over a year. They say they will get back to me. I've called back many times for updates & receive none. Always, "I'll have my boss call or the support will call back". Never happens! They placate me EVERY time I call with, "She'll get back to you." Terrible support team.

Customer service is really amazing - they go out of their way to make sure their customers are happy. Highly recommended. Thumbs up!! Outstanding quality organic mattresses, bedding and company. Will surely recommend this to all my friends and family.