Plushbeds

In less than a year, the mattress sagged over 1.5 inches. Both the mattress and platform were purchased at the same time. When I contacted customer service they first asked for a series of photos which I provided. Then they asked me (after putting the bed back together) to take the entire bed apart and measure each piece (since we have a king made up of two twins that equals 6 individual foam pieces and removing all bedding each time). In any case, they wore me out and I finally just accepted the fact that I was stuck with almost $5k of unacceptable mattresses. I would not recommend purchasing a mattress from this company.

We had to save up for this mattress. We were sleeping on our brand new carpet in the bedroom, with a thick queen blanket for support. My husband and I never had any back in. We slept on the floor for over 12 months. Then we saw the sale and bought the Plush Beds Luxury Bliss Mattress, in the firmest option they have, which is the Medium Firm. Instantly upon arrival, we noticed the lack of structural support. Realizing this could just be an observation before putting it together, we went ahead and assembled in. As you see in other reviews, it comes in 2 pieces. We assembled and then put it on our new King Size bed.

This has been my single worst experience with a mattress and customer service I’ve ever had. To start the mattress took longer than promised to receive. I ordered the three layer 12” mattress and it shipped in three separate packages with one box for the sheet set, a second box for the two top foam layers and mattress protector, then a third box for base foam layer and organic cotton mattress cover that zips the layers together (terrible concept). So you assemble the bed yourself. It is not easy to wrestle with latex foam by the way.

I purchased the King size Botanical Bliss Mattress with the low profile foundation. The foundation was a glorified wooden pallet, with a loose ill-fitting cover. It was extremely noisy. The mattress was a medium- firmness. I am a 110 lb side sleeper and within a month's use, sags were permanently evident. The bed was too soft, noisy, and provided inadequate support. They say you can send it back, (HAH!). I don't know how you could roll, vacuum seal it and ship it. It would be prohibitively expensive. This was a total waste of money. The foundation was taken to the curb to be hauled away and I cut up the mattress to use for gardening cushions under my knees, with the bulk of it being thrown out on trash pick up day.

Mattress: One star for extreme discomfort (tried every configuration throughout my trial period). This is by far the most uncomfortable mattress I have ever slept on in my life. Sleeping on a bed of needles would feel better than these slabs of latex. This bed cost me thousands of dollars in medical bills and I am still in pain. Customer Service: they do everything in their power to avoid you returning the mattress. They finally picked up the mattress and I was forced to call them to get them to process the credit. I noticed after 10 days they still didn't process the credit due to an "error". I have been threatened by this company that if I post anything that they determine is not 100% factual they will sue me. Can you believe that!? Avoid this company at all costs!

I would NOT recommend ordering from this company. The bedframe is delivered from a separate company and it arrived with the boxes falling open and wet. Luckily none of the product inside was wet. I was halfway through putting the bed frame together when I noticed that a piece of the headboard was snapped and broken at the top. There was a sheet of paper with the bed frame stating that damage during transport and delivery was not covered under warranty. I did not want to take the bed apart and call the company to fight with them to send me a new one after I had previously poor experience with their customer service.

-USED: I just received my Cooling Gel Memory Foam Topper - Twin / 2 inches x 1 and it was USED and had HAIR on it. It was yelling on one side. I've owned plenty of mattress toppers in my days. I'm very aware when it's yellow like this it's been used and that is just GROSS!

After much hassle in getting the bed, I have now slept on it 30+ days. I am awakened every few hours with pain on my hip and shoulder pressure points, because the mattress is so hard. I have previously owned a latex bed, and this was not my experience. As before, when you contact customer service, you cannot reach anyone. I have left a message, but no returned call. I paid $1449 for my mattress, (and that was $1,200 off) but now the price is $1049. That’s not a good sign either. I’m writing the review here, because that was the only way I got a response from Plushbeds previously.

I purchased a mattress on Feb. 21st. At this point in time I have no idea where it is or when it will be delivered. I made the huge mistake of signing up for and paying $299 for their White Glove set up service (only the set up service not the removal of my old mattress). All items have been delivered to the company they use for this service for over 4 days now and I haven’t heard from anyone regarding scheduling a delivery appointment. When I reached out to Plushbeds this was the response I got: “Please wait for the call from White Glove service to set the appointment for set up, delivery and removal. You may also contact them at (877) 305-8866 to give you further assistance.”

Ordered the mattress 1/31, and order said mattress would ship within 3-9 business days. No way to speak to anyone about your order by phone. Emailed after 10 bus. days, and got a “generic” response that was just like was stated on the order, 3-9 days. Emailed again, and got an actual response, but it said, “we’ve received so many orders that we are behind...your order will not be neglected.” It is now 1 month into the order, and no update, no confirmation of shipment, no mattress. If they manufacture such a “high end mattress,” I would EXPECT them to hire someone to answer the phone and respond to customers.