Plushbeds

A few years ago we purchased several mattresses with Plush Beds for the house because we found them to be the most competitive and their customer service was excellent. We don't live far away from their facility and they allowed us to come check out their factory. Our family ended up purchasing 3 mattresses from them and we couldn't be happier with our purchase. Highly recommend these folks. We sleep very comfortably since we purchased our mattresses and our kids love them as well.

I experienced excellent CS with Plushbeds. I changed a bed sheets order twice. I also cancelled a queen wool mattress topper on the last day of the guidelines due to unexpected issues. All above changes and the corresponding adjustment to my charge card were handled immediately. (Was really looking forward to the wool topper) They have a phone contact, email contact and a chat on the website.

Beautiful mattresses. Very well made with high quality organic materials and excellent craftsmanship. Customer service is really amazing - they go out of their way to make sure their customers are happy. Highly recommended. I called the customer service line and got Klaus who is very knowledgeable about their product and helped me to decide which mattress and what firmness will be best for me and after placing the order he ensured that everything on the whole transaction will be smooth and after a few weeks I got my mattress and tried it for a few nights. Never in my whole life I slept as comfortable as I was on that first few nights! This product and their whole team is truly a work of art. I will surely endorse this to my friends and relatives! Thanks, PlushBeds!!

I absolutely love this bed! Just the right amount of plush comfort and support. I highly recommend the Botanical Bliss organic mattress. It's perfect and healthy. I also recommend their 100% organic sheets. They are amazing too!

UPDATED 11/17/2020: I absolutely love my new organic latex mattress and adjustable base. I've been sleeping like a baby since the first night. I love the fact that all of the materials inside of my mattress are certified organic and healthy.

We purchased a king foundation and king luxury organic mattress from PlushBeds. When it arrived, we began assembling our foundation. The pieces were not labeled properly, and were not sanded- lots of splintered wood. Not what you’d expect for a $400 foundation. Once it was assembled properly - we found the width was almost half an inch bigger than a standard metal bed frame and would not fit. I called 7 different times to alert them and find a solution.

I believe the product I purchased is going to be fine. It’s nothing that I’m super over the moon about. But the customer service is deplorable. When you’re spending a certain amount of money on an item, and you need to ask questions before you purchase, (especially if it’s an item that cannot be returned) this shouldn’t be a problem. It’s not rude Service, it’s either absolutely no service or genuinely bad service... and they simply don’t care. I cannot recommend this company.

Very happy customer. I purchased the Luxury Bliss Mattress in medium and I love it. It's a beautiful mattress - well made, very good quality. It's also very comfortable. I'm very happy with my purchase. Highly recommended.

I have terrible back issues and bought a wool topper from Plushbeds to help cushion our new bed. They claim the topper gives you support all night long. Within two nights the topper has went from 3” to 3/4” and will not loft back up no matter what I do. I contacted them after 3 days and Melanie at plushbeds says there is nothing that they can do. That there is nothing wrong with it. I paid over 500.00 on it trying to get some relief. But instead of relief all I got was a company that doesn’t stand behind their products. I did my research on reviews on the company website (big mistake) and it surprisingly gives itself stellar reviews. I have given them two reviews on their site and suspiciously can’t find either one of them. I believe bad reviews are deleted. Do yourself a favor and stay away from this company.

Update to last review. When you purchase an item from Plush Beds, be sure it's exactly what you want. They have a no return policy on many items (used, I can understand). However, I believe you should be able to exchange an unopened item for a different size or color. Their answer was no. So if you purchase something and you want to exchange it or it just doesn't fit the bill, you're stuck with what you got. Needless to say I won't do any more business with Plush Beds.