Plushbeds

I bought this mattress for my 90 year old mom that suffers from severe arthritis and back issues. This mattress has been a life saver and the option for lower height helped her to be able to get in and out of bed by herself. Not only is your product fabulous but your customer service is outstanding. Thank you!

At first glance this mattress appears very well made and sleeps great. Then a year passes and what you have a $2000.00 piece of junk with a large crater on each side. Please beware, and don't waste your hard earned money on this sub standard product that only last a year, maybe two at the most before failing. I am on my second mattress from this company now due to a warranty claim after the first mattress failed after two years, and now the new mattress that was sent to me as a warranty replacement has failed after one year. I am now sleeping in a large crater again and my back is killing me! Also for reference, I only weigh 160 lbs, and my wife only weighs 100 lbs, and there are craters on both sides of the mattress. The mattress is on a very solid foundation also, so that's not the problem. My advice, save your money and look for something with more durability that won't leave you sleeping in a hole, and shopping for a new mattress after a year.

I was excited to get Plushbeds' shredded latex pillows. I researched my options extensively and opted for this brand because of the low off-gassing and excellent reviews on other sites. The $100 pillow is lumpy, uncomfortable, and caused my husband more neck pain. I tried to return the items after two days and was just told the items are non-refundable.

Purchased mattress pillowtop, arrived 3/28/23, got a stain on it within 10 minutes of opening, called customer service who basically said you can't really clean it except with mild detergent (which wouldn't work for thi particular stain). Explained I needed a better option, told there was none. Asked about returning it and told they only accept returns on their mattresses. So if you buy anything other than a mattress, be aware, they will refuse to take it back. It wasn't an inexpensive topper! They have lost a customer for life.

This product has an odor that is way too strong. Plushbeds said it is a light smell. This light smell is all over my sheets. All over my pajamas and of course on the pillowcase. It smells like latex factory, also in my room. I would not call this a light smell but a very strong smell. I did look at the better Business bureau and Plushbeds has had numerous complaints about their products and not cooperating with your customers. So I too will file a complaint with a Better Business bureau.

It's very comfortable and great for those with back issues. I have never slept better. It feels great. The quality organic mattresses and bedding is outstanding. I prefer a bit softness and I am used to latex pillow and mattress so this latex mattress is within expectations.

I ordered a 3 inch mattress topper from this company. A seam is supposed to be down the middle. It is 4 inches off the center. The seam is fused and very uncomfortable on my shoulder. I have to constantly move towards the edge of the bed to avoid this. One side of the topper has misaligned, sporadic 1/2 holes and full holes. After contacting 3 customer support personnel, production did finally approve another topper, but said I would have to pay for shipping. So they acknowledge an inferior product, but I must pay for their poor quality. They have a lot of excuses for poor service and inferior items. I do not recommend this business.

I would stay away from Plushbeds if you are looking for sheets that are made by them and the exact ones that are on their site. We ordered Tencel sheets from them, and we received ours from a completely different third party. When we called, they said that was their normal procedure. The sheets were similar, but it was a slightly different size than we ordered, and would be different if you ordered based on them being marketed as made in the USA. The fact that they do not list this anywhere on the order, and they still charge for returns, is very deceptive. I would stay away if you want the exact product that they list on their site.

This is my 2nd time trying to get my review on here. I don't know why it wasn't approved to begin with. I bought the Organic king mattress. Before buying, my husband and I had been sleeping on blankets on our floor for 18-months. We slept good, but knew that we should have a bed. We bought the mattress, and thought we would like it. We were asked to submit a purchase review at the time of sale, versus after sleeping on it. This is why we are now reviewing it.

We had had the mattress over 1 year now, and both do not like it. It is flimsy. When we try to stand it up to flip it over and vacuum under the bed, it won't lean against the wall. This tells you that there is no support. But that is just an illustration. I can tell you that immediately after sleeping on it we both developed back aches. I would not recommend this mattress. We bought the highest firm rating one they make, and it is not firm.

I got the toppers back in November 2021, it arrived somewhere in December. The shipping was delayed for about 2 weeks. I have been suffering from lower back pains since 2018 but was the level of pain last year has not been too bad. I was in desperated need to get a good back before the Christmas break so I decided to get an extra firm bed topper to help eliminate the back pain or at least relieve it a bit. Lets just say, that was a nightmare. On the first night, I woke up with excruciating pains that I could barely walk.