Mathis Brothers Furniture Stores Reviews

We purchased a living room set from Mathis Brothers, paid over $5000 for leather set. Had it for approximately one year and the material started wearing down on headrest. We called them, put in a claim on our warranty because any defect was supposed to be covered for 3 years. Took them 3 months to tell us that they could not repair and no longer carried that model. Took them 6 months to call us and tell us they are not going to warranty it because it’s normal wear and tear. I will never spend my money at Mathis Brothers again.

Went in shopping for living room furniture, sat on couch there on the floor, ended up with a couch. It was not even there and have been fighting with you to try to swap out since day one. Nobody wants to do anything about it and I’m wasted $3000 on a piece of furniture that is no longer being used was only used for about three months.

Bought 8000 dollar couch love seat and chair. Love seat won't recline. It's electric. It's going to be 3 months for a new part. This is total bs. Only thing I can imagine is that the furniture is discontinued and parts can't be found.

I purchased a La-Z-Boy electric recliner in November 2025. In February 2026 the chair malfunctioned and would not recline. Was not pleased when I learned that I could not call the store directly but had to call Oklahoma City who then relayed the message to Tulsa and they, in turn, relayed the message to Springdale. Turns out that one of the motors had gone bad (at least that is what the repairman thought.) He removed the motor and then told me that it could also have been the module that the actual motor plugs into. It will take 7 - 10 days to get the new motor in and, if it turns out that it is actually the module that is defective then that will be another 7 - 10 days to get that part.

We bought a $800 recliner from Mathis home and used their free 90 day credit program. The chair was paid off in 90 days then we got a bill in the mail saying we owed $1,000 since we'd signed up for the 1 year credit terms. Either the salesman lied to us or they are somehow trying to defraud us out of that $1,000. We argued on the phone with them and their response was that if the $1000 isn't paid by October they will report us to the credit bureaus. I will never give those crooks 1 more dollars of my money. Buyer beware!

I ordered a bed and I have had positive experience with Mathis brothers. The bed is ordered, had a lot a storage space in the upper headboard and also room and space for socks or whatever. I would buy again from them and recommend to others.

I paid over 4k for a large sectional. I noticed weeks later that the cushions will not stay put. The underneath the cushions is silk as well as the couch liner. They refuse to fix my problem. The service man was not helpful and the sales lady misrepresented the furniture for the sale.

Ordered this set in July. I paid for them to set it up. They came out in August and I was notified that the delivery people messed up my footboard and I had to order another one. I was told it would take about 3 to 5 days. I agreed so I ask them could we go ahead and set up the rest of furniture at that time I was told. They didn't have a drill so they left the pieces and said they would be back. Now here it is Sept 20 and they brought my pieces out. Now they said they forgot some different pieces.

If I could gave negative stars I would! I paid in full $6,600 for a mattress and frame the most expensive frame my location had in February of this year. By April I had a tech in my bedroom because it was broke. (A plastic leg.) He said it was under warranty (which I was hoping since I paid extra for the warranty too) and that he would order the new part and give it 3 or 4 weeks to come in and he would come back out and replace. Well here it is August and now they are saying this not under warranty and I need to fix it. Over 6 grand and in less than 2 months it's broke. And I would not recommend this company to anyone. The customer service people are hatefully and don't care either.

Been waiting since December to have repairs made to furniture purchased at Mathis bros. DO NOT purchase the furniture protection policy. Mathis Bros have been absolutely no help in getting this issue resolved. Shop elsewhere where there’s a reliable furniture protection policy.