Consumer Reviews and Complaints
On June 10, 2017 I purchased a bedroom set, dresser, mirror, chest, 2 nightstands and a bed. 90 days later the bed broke, I called customer service. I was told the bed was discontinued, go online and find a bed of equal or greater value because they would not be able to give me the difference. I called back and told them I did not find anything that would match my bedroom set, nor that I liked or could afford. I was told although the bed had a one year warranty my only other option was to receive store credit. I told them I don't need store credit. I NEED A BED...
If the bed has a one year warranty and you can't replace a broken bed, why can't I have my money back so I can buy what I want, where I want. The bed alone was $514.93. Their response if I can't find another bed that I like use the store credit and buy something else. I DON'T NEED SOMETHING ELSE... I NEED A BED... IT DOES HAVE A ONE YEAR WARRANTY!!!
I went to their store July 3rd and purchased a La-Z-boy recliner, dresser, 2 nightstands, and a queen size bed with mattress. I wanted the bed frame in a different color than the ones they had on display at the store, so the salesman told me it would have to be a special order and would come in about 6 weeks. Everything else was already ready, so I requested not to receive the mattress until I had the frame to put it on and the salesman said that was no problem. They said that if we didn't take the recliner that day that there would be an additional delivery charged to the account (seemed weird but it was able to fit in the car we had).
The dresser and nightstands came the next day with no problems. I received an Email saying that the bed was ready to be delivered the 2nd week of August so I scheduled the delivery. When it arrived there was only the mattress portion of my order. When I called customer service they said the bed frame would not be available until OCTOBER and that I could either wait or get another bed. So now I'm stuck with a mattress and nowhere to put it. They have made this process so confusing and time consuming for me having to wait around for deliveries. Wish I had just gone and got everything from somewhere else!
I custom ordered a large sectional and loveseat. As soon as it was delivered (which was later than I was told it would be) I knew it didn't have the quality as the one I Sat on in the showroom. In fact I really don't believe it is even the same sectional as the one I Sat on in their showroom. I called right away to see if I could somehow change out the material (inside the cushions) at my expense if necessary or if there was anything else that could be done. It sags in the middle of each cushion and the back cushions never look good. I am continually trying to fluff and fix them. I'm so disappointed with my sofa.
I called customer service several times to try to find a solution that we both could be satisfied with but they basically said "tough luck". I am so surprised with their customer service department. I really liked the salesperson that helped me but don't know if I'll go back to Mathis Brothers because of my experience. If I ever go back it will be because of the salesperson and not because of the cooperation of the company. Before you buy anything from them make sure you stay on top of things and read the fine print. Because once you get it they won't help you!
I needed to purchase a couch and had a very specific style in mind. When I walked in and wandered around a bit, I found the perfect one. It was customizable so I was able to choose the fabric, cushion and arm style, and bottom trim. There are an overwhelming amount of options in this store (it's huge) and even a lot of options with this particular couch, but if you go in with an idea of what you want, they can help you find it. I also found rug that I wanted, and the salesman said that I got a seven day trial with it in my space and if I didn't think it looked good I could return it for a full refund. He advised that I should wait to take the rug home until I got the couch, so we planned on having them delivered together.
I placed the order for the couch and rug and was given a ship date of four weeks. Four weeks later and I didn't hear anything, so I called the store to check on the status. They said it was currently on a truck and should arrive at the store the next day. I called back two days later, expecting it to be at the store and ready for delivery, but they said they couldn't locate the couch. I went to the store and spoke with the salesman and he assured me that it was going to be at their store that week and ready for weekend delivery. So we scheduled delivery for a Saturday. They give you a delivery window of a few hours, so you have to be at your home for that time frame. When they arrived, they delivered just the rug. The couch had still not come in yet. I called and we agreed that they would take the delivery charge off of the order for the inconvenience.
I eventually got my couch two weeks after the time frame the salesman gave. I missed out on the seven day window to return my rug, but I like it in the space so that worked out fine. I'm thankful that they took the delivery charge off the order, but I would have liked for them to have given me real information from the beginning. They set my expectations high and did not meet them.
The salesperson was very helpful in finding what I wanted to buy. He showed me a lot of items to look at that were different style of what I want. I live at least 70 miles from where their store is located. I was surprised they gave fast delivery in three days. The people that deliver for them were really good and I didn't have to pay a lot for them to deliver what I ordered. I was looking for a sectional couch and a leather recliner arm chair. I wanted the couch and recliner chair to match. The salesperson took me to several different areas of the store to pick out sectional couch. The recliner leather chair was easier to find what I wanted. The sectional was a lot of money but was made of good material that would last a long time. You get what you pay for there. The leather recliner chair came in five different colors so I had to pick what I wanted.
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The people there are very friendly and knowledgeable. They are courteous and respectful. They are easy going and not pushy at all. They are happy to help and know just where everything is in their store. They are happy to work with you on a delivery date and time that works for you. I was able to get my sofa delivered after I got off work and they were right on time even though I live about thirty miles out of town. The selection that they have is very large. They have a good selection of furniture in varying price ranges. I found the styles to be both modern and classic. They really do have something for everyone. The quality of furniture that they have is very good compared to the pricing. You really feel like you are getting what you paid for. They have options that were very wide and I found just what I was looking for.
They were there when I had a question and were able to get back to me and respond in a timely manner so that I was already done early than I thought I would be. It got there right after my work day so that I could relax and test my new couch out that night and have a good evening to myself without stress. A good selection of colors, patterns and materials that gave me options to personalize my relaxation station at home how I wanted to myself. It was a really sturdy variety that I tested and I thought they could hold up weight well enough for a fat man and figured that must make them pretty good.
Salesman was very knowledgeable and very helpful. He made shopping for furniture a pleasant experience. Furniture was of good quality. The store is nicely laid out. I would have preferred free delivery but being 35 miles away we had to pay a delivery charge. The delivery itself was fine. The delivery men were nice. The delivery truck was nice. Their store is huge and they have furniture that meets everyone's budget. There is both an upstairs and downstairs. There is also a snack area. There is also an affordable gifts department. They have excellent quality furniture. The variety includes living, bedroom, dining room and office. Couches, chairs, tables, entertainment centers, mattresses, and accessories.
Their customer service is so good, I can't wait to go back there and buy more furniture. Great selection, great pricing. I'm going to tell some people about it so they can go and spend their money. I really enjoyed that delivery options they said they can come any day at any time, no questions asked and they have free delivery so buy all the stuff you want to go deliver to your house.
They have a million couches, thousands of tables, thousands of chairs, thousands of cabinets, thousands of beds, thousands of Hassocks. I never seen so much stuff. All my friends want to go there and buy. Their quality blows every other chain off the market, best price and best quality, best of everything, best customer service, best delivery options.
Very nice. Didn't really know much about the furniture itself, but still got what I needed done. Very cool people working in there. Slightly laid back. Asked what I needed but that was about it. The people were very polite and careful and placed the furniture exactly to my liking, which was nice. There was also an option for you to move the furniture by yourself, but I decided that was too much work for me. All of their furniture was in the same sort of style. Which I was okay with since it was so nice anyways. But not much variety other than that... I would describe the style as more modern-contemporary. It had great quality, which is better for how much I paid. Definitely worth it. Although not long after I bought my furniture, a little piece of cloth from the couch came off.
People there are extremely friendly! Whatever problem you may have, they will fix it at once! Why go to a different store, when there is one that make you feel at home! Fast and convenient delivery. They give you a large list of options to chose from to suit your needs! They also pack everything carefully to prevent damage! There are sets on sale for every liking! You can be sure to find something you like quickly upon arrival! Best quality products. You won't find anything comparable elsewhere. It is the best! No doubt!
Customer service was fantastic. They were very willing to help me find everything I needed and more. They made me feel important and not a burden. My husband and I were very happy with their delivery options. We have a small vehicle so when they offered to deliver to us the next day was a relief. At times it was overwhelming to have so many options but you were really able to see what you liked and didn't like and what would fit with your style. All of the products we have bought from the store have been durable and beautiful. They have lasted a while and fit well with our style.
Mathis Brothers Furniture Stores Company Profile
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- Mathis Brothers Furniture Stores