Mathis Brothers Furniture Stores

I’ve shopped at Mathis Brothers over many years and generally haven’t had any problems with them. However, last October I purchased a mattress from OKC salesman, Josh ** and in the sales pitch he said I would be receiving a 300.00 promotional voucher for future purchases. I called and texted over time and kept getting the same answer “they are mailing it”. Now I’m wanting to purchase an elevated bed for my brother before he gets out of the hospital- and now they say that I he never made such a claim! It’s very upsetting that sales people can promise something and deny they even said it. So, it’s a shame but - be warned and get it in writing!

I purchased a mattress on clearance a month ago. I was told that the mattresses on clearance were ones that were being discontinued or that there might be stains or rips things of that nature. I was led to believe as is was what you can see. I did not think I would be sold a $1000 mattress that would develop a sink hole a month later. On top of that There is no warranty? It clearly states on my receipt 20 year warranty. Now I am being told I just threw away that money that it’s my tough luck. This company has no ethics. How are you allowed to sell defective products period. I was going to buy 2 chairs from you but will never purchase anything from you again.

Do not buy from Mathis Brothers. How is this for customer service? We ordered a bedroom suite from Mathis Brothers paying for the “membership” so we could get a lower price and free delivery. When we called to set up delivery, we were told 1st that they don’t deliver on Wednesday. 2nd that they could not give us a time of morning or afternoon on Thursday so we chose the only day we could be home all day which was Friday. We did get a time frame on Thursday evening. I received a call during that time frame that they were trying to deliver but the person at the house did not know who we were. I ask the address and it was our old house that we have not been in in 8 years. I told the person calling that my current house was 1.5 miles away and he said his people would be there in 5 or 6 minutes. Never showed up.

I came to purchase a dresser online and I signed up with an email and password, because online it says become a member to get perks. So I did. Immediately after I signed up, the dresser I was trying to buy now had the member price which I got excited about. I added it to my cart but the protection plan kept automatically popping up into the cart when I specifically kept trying to remove it. So as of right now my total has become $410 including the protection plan(which I didn’t want) and I also got the “deluxe delivery” which they delivery into room of choice. Also because I signed up it was showing on my end that the deluxe delivery was FREE! So I said definitely taking advantage of that, also thinking it was because I had become a member, supposedly.

Very poor exchange/return policy for mattresses. Mathis Brothers is never about customer satisfaction. After your purchase and delivery, they don’t care about the customer any more. I will never buy again from Mathis Brothers and will never ever recommend them to anyone. I would give no stars on this review if I could.

We shopped for furniture after a house fire and purchased a lot of furniture from Ashley. We also purchased the Furniture Protection Plan. BEWARE! This plan is NOT GOOD and you get MORE DENIALS when the furniture is soiled. The furniture after 2 years is getting aged. I should have known better, but it is what it is. I probably would NOT buy Ashley furniture in the future but it is a decent price for average furniture. The protection plan? SAVE YOUR MONEY! I repeat. SAVE YOUR MONEY! It is WORTHLESS to say the least. Don't be fooled. Don't let them sell you a pig in a poke.

I would not recommend that you buy from Mathis Brothers especially mattresses. I bought right at $40,000 worth of furniture from them about a month ago and when it came time for us to pick the mattresses out for the master bed we were told the split mattresses might be a good fit for us. Though we were a bit apprehensive about the split situation we were assured we could swap them if we didn't like them after 30 days. Well as it turns out we were right, we hate the split mattresses so we called for the swap so we could exchange the two twin XL for a King like we originally had planned.

We purchased a set of tables with surface defects and they were not interested in working with us. And judging by the many other complaints here regarding support they don't appear to stand by their warranty/support.

We purchased 10K plus of new furniture from Mathis Brothers. They sold my wife an Extended warranty protection plan "FPP" that was told by sales person covered the furniture in case of scratches, stains, pets, ETC the "no worry plan" about our new costly investment. This could not be further from the truth, they knowingly LIED about this coverage. We spent almost a 1000$ on a useless warranty. Our fault, my wife did not read the paperwork. What the Big print giveth, the small print taketh. This warranty is a CON, and the salespeople should know. They misrepresent the warranty in all facets. I am only writing this to let people know, do not waste your money. Ask for the exclusion page of the "extended protection plan".. IT's a JOKE. They should be ashamed.

I spent about $3800 on a mattress & adjustable base in January. In July after making an honest effort to adjust to the bed, it was too firm. Called to do the exchange as I purchased the additional, mattress cover, pillows & rewards to qualify for the 365 sleep warranty. In July I meet with a district manager to exchange & am told it would be an additional $700 for the exact same mattress in the "softer" version. I requested a returned or clearance model of like quality & price. For MONTHS I texted to get an update & was blown off. I finally called & made a complaint & the next day all of a sudden they had a mattress. Both times we went to select a mattress, we were told how the firm is like concrete & the misconception of firm beds being good for your back. We were never told this at time of purchase.