Mathis Home Reviews

My husband and I are repeat customers. When we bought our new home, we bought new furniture for every room in the house and was very happy. That is why we went back to Mathis Home to purchase a new living room set for our anniversary. We did not get the same service as before. Unfortunately, the salesman keyed in the wrong code for the color of the sectional we wanted. Thankful that the delivery man noticed the difference in color between the ottoman and the sectional. However, he couldn't correct it so we were directed to customer service and told that the salesman was off and that he would need to be the one to key in the correct code. When customer service finally corrected it. They had to reschedule the delivery date for a week later. Unfortunately, we had already removed our old furniture, so we had to go a week without any furniture in our living room.

I purchased the Jonathan Louis Kelsey sectional in January 2026 at the Ontario CA. Location. Paid over $3000 for it. It has been the biggest disappointment as well as the Mathis Brothers customer service and company! The fabric is absolutely horrible! Continuous pilling that is so ugly. Asked to return it numerous times but was denied. I was advised that I needed to do regular shaving of the cushions! That is absolutely crazy!!!! Who buys a $3000 couch that needed to be shaved all the time???? They sent a technician to shave it but still looked horrible after he was done! The tech left me a cheap tool from Amazon to shave it. Also where the bumper meets the couch it is incredibly uncomfortable. My husband has to put a blanket into the crack to tolerate it. Mathis brothers used to be a great company but has gone downhill with their customer service. 90% Of my household furniture is from there and they still didn't take care of me. Sad.

We purchased a living room set from Mathis Brothers, paid over $5000 for leather set. Had it for approximately one year and the material started wearing down on headrest. We called them, put in a claim on our warranty because any defect was supposed to be covered for 3 years. Took them 3 months to tell us that they could not repair and no longer carried that model. Took them 6 months to call us and tell us they are not going to warranty it because it’s normal wear and tear. I will never spend my money at Mathis Brothers again.

Went in shopping for living room furniture, sat on couch there on the floor, ended up with a couch. It was not even there and have been fighting with you to try to swap out since day one. Nobody wants to do anything about it and I’m wasted $3000 on a piece of furniture that is no longer being used was only used for about three months.

Bought 8000 dollar couch love seat and chair. Love seat won't recline. It's electric. It's going to be 3 months for a new part. This is total bs. Only thing I can imagine is that the furniture is discontinued and parts can't be found.

I purchased a La-Z-Boy electric recliner in November 2025. In February 2026 the chair malfunctioned and would not recline. Was not pleased when I learned that I could not call the store directly but had to call Oklahoma City who then relayed the message to Tulsa and they, in turn, relayed the message to Springdale. Turns out that one of the motors had gone bad (at least that is what the repairman thought.) He removed the motor and then told me that it could also have been the module that the actual motor plugs into. It will take 7 - 10 days to get the new motor in and, if it turns out that it is actually the module that is defective then that will be another 7 - 10 days to get that part.

We bought a $800 recliner from Mathis home and used their free 90 day credit program. The chair was paid off in 90 days then we got a bill in the mail saying we owed $1,000 since we'd signed up for the 1 year credit terms. Either the salesman lied to us or they are somehow trying to defraud us out of that $1,000. We argued on the phone with them and their response was that if the $1000 isn't paid by October they will report us to the credit bureaus. I will never give those crooks 1 more dollars of my money. Buyer beware!

I ordered a bed and I have had positive experience with Mathis brothers. The bed is ordered, had a lot a storage space in the upper headboard and also room and space for socks or whatever. I would buy again from them and recommend to others.

I paid over 4k for a large sectional. I noticed weeks later that the cushions will not stay put. The underneath the cushions is silk as well as the couch liner. They refuse to fix my problem. The service man was not helpful and the sales lady misrepresented the furniture for the sale.

Ordered this set in July. I paid for them to set it up. They came out in August and I was notified that the delivery people messed up my footboard and I had to order another one. I was told it would take about 3 to 5 days. I agreed so I ask them could we go ahead and set up the rest of furniture at that time I was told. They didn't have a drill so they left the pieces and said they would be back. Now here it is Sept 20 and they brought my pieces out. Now they said they forgot some different pieces.