Mathis Brothers Furniture Stores Reviews

Get ready to wait forever and to be reamed for the pleasure. Bought a rug. It arrived late and looked nothing like the image on their site. 15% restocking fee and had to pay for return shipping. Customer service (if you really wanna stretch reality and call it that) is painfully and intentionally slow.

After being a customer for 20 years I will never buy from this store again. My son bought his first house and got engaged very close together. As a gift I bought them a motion couch and table for their new place. The couch was delivered a month late and didn't work. They were unable to fix it even after 3 service calls. To compensate Mathis Brothers said they would take off 20%, but that never happened. Also, at the time of purchase they had a promotion of "interest free for 12 months". Before making the decision of opening a credit account I specifically asked the salesman about the terms of the promotion. He completely lied to my face!!!

We bought a La-Z-Boy recliner sofa on special order to get the fabric color we liked. We worked with a really personable salesman Rio and had a chance to visit with the super friendly and totally knowledgeable sales floor manager Mr. **, I gave Mr. ** the nickname "The King of the floor." Delivery from the factory in Missouri came faster than expected. The two Mathis delivery men were experienced and fast. We made sure all was in perfect order and it was. We give the entire experience at Mathis Home five stars.

What a disappointing experience this turned out to be. While the in-store shopping and interaction with the salesperson were positive, it was completely overshadowed by the poor performance of the delivery team. Despite arranging for inside delivery with the salesperson (not set up, just inside drop off) , the delivery team was unprofessional, dismissive, and unwilling to move the boxes just two feet beyond the front door.

2 years ago I purchased a sectional and ottoman. Salesman recommended the protection plan. I asked specific questions and he told me, "Yes it also covered breakdown of fabric and filler." I made a claim because the filler in the ottoman has broken down bad. Only to find out it’s not covered. Salesman lied to me!

I have a $6000 mattress purchased about 18 months ago. I was informed of the ability to basically purchase a warranty by purchasing a cover which we did. In the short time we have had this mattress we noticed as we rotated it that one corner was dipping so we monitored it and then requested a warranty replacement. We were granted the replacement and when the team brought the new mattress they said they found a tear in the underside of the mattress thus voiding the warranty. We moved less than 4 months ago and there was no tear at that point. Regardless this little tear is not any relation or causation to the dipping of the mattress and failure of the mattress structure.

I have shopped at Mathis Brothers for over 20 years. On 12/13/24, I purchased a lift recliner with 5 year warranty for my mom as a Christmas gift. This was a surprise my 84 year old mom with limited mobility. She sat on it but didn't like the feel of it. I called customer service today for an in store exchange. The lady told me that after 7 days no refund nor exchange even for Christmas. Unfortunately the new name and look has made them forget about customer satisfaction. This is a horrible way to treat your customers. Poor customer satisfaction after many years of business.

Bought a lamp and chair from Springdale AR. store and paid $139 for delivery. Told we could return for 10% restocking fee. The lamp isn’t the right fit for us and now they say to return it they want $169 to pick it up. Or we can take it 90 miles to Tulsa Ok. The lamp cost $230! Customer service??

I purchased a leather sectional to the tune of $5k about 6 yrs ago. Not the most expensive but not cheap. I've had all kind of leather furniture and never had the problem of the leather flaking and peeling. They magically can't find me in the system and offered no other recourse. I'll never purchase from them again.

I've bought furniture here multiple times in the past. I recently went to look for a new bedroom set and sofa. Why in the world would anyone shop here anymore? To my surprise, they now have a two-tier pricing system. You have to pay to become a "member" to get the lowest price on the merchandise and shipping. It's a yearly membership fee. Seriously? I don't know anyone who purchases furniture on a yearly basis. Insane. There are too many other places to go to shop for furniture. I'll pass on ever purchasing anything here again.

Warning!!!!! Mathis is not what it used to be. My family shopped there my entire life. I am 50 now. So when deciding to furnish a new home what did I do? I went to Mathis and found a beautiful large sectional. I paid an extra $300 to be part of their "special" club that assembles, delivers, and adds that bumper-to-bumper warrantee. Well, you know what Tommy Boy says about warranties?

Becky the Manager follows you. Didn't want sell the product after sales clerk agrees and write up sales ticket on his laptop because Becky didn't agree in price that was on a tag. Worst manager I have ever seen.

Our furniture was about to be delivered to our old address. We informed the person who called us that we are at a different address, five minutes away from where they tried to deliver our furniture. We were told that we would have to contact the finance company and then contact the Mathis Brothers store where we bought it to reschedule the delivery to our new address. We immediately did what they told us to do and now they said they can’t deliver it until Sunday (this happened on a Thursday), even though it was still on the truck and so close to us. Customer service was worthless, and did nothing to help escalate the situation. No empathy, compassion, or ownership. We canceled our order (with the exception of two end tables that we can’t get anywhere else locally). I will not ever shop at Mathis Brothers again. Horrible experience @mathisbrothers.

Very disappointed! Purchased a bed with LED light headboard. When we got boxes home noticed one box edge was crushed and retaped. Drove box back to store, was told by a very harsh and rude receptionist I would have to prove damage at which time store would order parts to fix at my home only if needed. I simply wanted an in tact box switched for the damaged one as the LED light may present an issue. Very disappointing!

Terrible Experience and Poor Customer Service**. I purchased a bed from Mathis seven months ago, which came with a one-year warranty. Unfortunately, the bed is now broken, and despite the warranty, they refuse to repair it. This has been a frustrating experience from the start. Firstly, they sent me the wrong bedside table (buró), and I had to go through the hassle of having it exchanged. This should have been a red flag about their service quality.

I had the worst experience with Mathis Brothers about a bed room set partial and I paid for California King but the bed I got was not a California king. When they came to install the bed I thought it was but we measured it and it was not a California king. When I first mentioned it to them they said that I needed to take pictures of the tag, take pictures of the bed and they would get back with me but who are the people that that came to install the bed. The tag was at the very top of the bed instead of the bottom. The mattress never had anything that said California King but the plastic that they brought it in did and that's what made me trust that it was a California king bed. I went out and got California King sheets. I went out and got King sheets. Both sheets sets of sheets was too big for the bed.

Do not buy at Mathis Brothers especially on credit….Save yourself and your Credit Rating…Mathis Brothers reduced my credit limit to what I owe twice causing my credit score to drop.. No other creditor has ever done that to me in my entire life…Attached are images of my exceptional payment history with them my credit is good with nothing derogatory and is the same from when I applied….This action by them forces customers to pay the balance down and this way Mathis Brothers gets their money $$ faster…It is horrible that they would do this to their most loyal customers, I plan to close my account and never go back, this is what I recommend to everyone..They have several bad reviews on Consumer Affairs check it out.

I went to log in after ordering a bed yesterday. NEVER received an email confirmation and now can't log into my account to see about my purchase. I now see the reviews and it is a scam. I now do not even know if I will get my purchase and have not received a response. DO NOT PURCHASE FROM THEM- READ THE REVIEWS. The fact I didn't get a confirmation and can't log in or reset password from what I thought was a secure site is clearly a scam!!!!

Oh boy. Where to begin. Good luck finding contact info to the company of the sofa and love seat, USA Leather Furniture. Mathis Brother's stores the loveseat on the side so the leather is twisted and dented. We went back 6 times to try to find the best one that doesn't look as bad. I settled. The seats are NOT suppose to slide. Guess what, they do. The leather is twisting so now the zipper is now towards the top of the cushion. The wood in the arm rest BROKE and there is a spring that sprung. We called Mathis Brother's because we paid a crap load for the protection plan. What a joke. Guess what. They don't honor it. My daughter dresser drawer broke because, yes she put too many pairs of jeans in it, and guess what, Mathis Brother's won't honor it either. There is a dozen furniture stores within a couple of miles of them. They will NEVER get my business again or anybody I know.

After carefully choosing a chair and joining their membership program so I could get the correct price I added the chair to my cart and proceeded to check out where the full inflated price was charged. There was no way to get the promised price. Save time and avoid this company.

We reviewed a Purple brand mattress last year in Oct of 2021 with Byron at the I-40 and Council store. He didn't have the Purple brand mattress in the level we wanted so he invited visit him at the outlet store in Okc, Ok on Reno near the fairgrounds. We found a floor/bring back model of what we wanted in the Purple brand. He set up the paperwork for one in a King size. We reviewed the cost and decided to go with a cheaper Queen for our budget. This is where he may have typed in or selected the wrong mattress. It was delivered to us days later and it was in plastic of course.

Found a leather sofa online that description stated was 100% leather. Called to order and checked about 100% leather claim. Was advised sofa was not 100% leather, only seating area. Sides/ back vinyl.

I spoke with Stephanie in the Tulsa service department. We purchased two La-Z-Boy chairs and a sofa two weeks ago. One of the chairs was missing a metal floor part on the leg which a nail on the bottom of the chair scratched my floor. They did not have the number of my chair which meant an old women with arthritis had to tip a heavy chair over to read the tag. Then the women couldn’t tell how long it would take for the service people would fix it. I ask if she had an estimate a week, month, year and she said no. Very poor.

Bed purchase was made. When it arrived it was not a good fit. We tried to return right away within 2 wks. Mathis Bros Furniture has told me they can't take the return because it was fulfilled by a vendor and I need to look into that retailer's policy. Unbeatablesales.com does not take returns. If I wanted to buy from some shame of a company I would have bought it directly from them $300 cheaper. All of my order confirmations and receipts have Mathis written all over. They are not standing by the product they have sponsored to be in their website. They sure do like the kickback of 300 bucks. False advertising all around. Buyer beware of scams.

I purchased a sectional last fall. We recently decided to switch out coffee table for a matching ottoman but I could not locate receipt. I called the store, spoke with a sales associate. Asked if he could locate the brand and color of our sectional from his records and just order the matching ottoman. He said sure, no problem, but it will be a special order and you will have to sign for it. He emailed me a pic of a beige colored ottoman for me to approve. Not knowing the brand of my own, I didn’t question the one square inch photo.. it looked like my sofa. I said yes, order it, assuming he had picked the same brand and color of my sofa. He had not. It was delivered, different brand, different fabric, different color. I sent it back on truck and called the store every day for 6 days explaining my situation every time. They told me every day that someone would call me back. No one ever did.

For starters this wasn't the base we wanted, it was out of stock. Sales associate assured us this was the same, just a different brand. So, okay, how much different can it be? If our bed is completely flat it's fine. Any adjustments and I do mean any tiny lifting of the head or feet and the bed shakes/rocks like a bowl of jello. Had a technician come look at it and say that while technically it seems fine it definitely should not be shaking this way. Asked several other people who have this if theirs did the same and all of them said no and that ours was not right. Every time the store was called the manager was magically out and would get back to us. This went on for about TWO MONTHS. We spent thousands and have a worse bed frame now than before. Gave up after continuously getting the runaround. All we wanted was a replacement of a not defective one. So now every time I get in bed and it rocks all around I'm reminded that we got hustled and this company refuses to do the right thing.

I’ve shopped at Mathis Brothers over many years and generally haven’t had any problems with them. However, last October I purchased a mattress from OKC salesman, Josh ** and in the sales pitch he said I would be receiving a 300.00 promotional voucher for future purchases. I called and texted over time and kept getting the same answer “they are mailing it”. Now I’m wanting to purchase an elevated bed for my brother before he gets out of the hospital- and now they say that I he never made such a claim! It’s very upsetting that sales people can promise something and deny they even said it. So, it’s a shame but - be warned and get it in writing!

I purchased a mattress on clearance a month ago. I was told that the mattresses on clearance were ones that were being discontinued or that there might be stains or rips things of that nature. I was led to believe as is was what you can see. I did not think I would be sold a $1000 mattress that would develop a sink hole a month later. On top of that There is no warranty? It clearly states on my receipt 20 year warranty. Now I am being told I just threw away that money that it’s my tough luck. This company has no ethics. How are you allowed to sell defective products period. I was going to buy 2 chairs from you but will never purchase anything from you again.

Do not buy from Mathis Brothers. How is this for customer service? We ordered a bedroom suite from Mathis Brothers paying for the “membership” so we could get a lower price and free delivery. When we called to set up delivery, we were told 1st that they don’t deliver on Wednesday. 2nd that they could not give us a time of morning or afternoon on Thursday so we chose the only day we could be home all day which was Friday. We did get a time frame on Thursday evening. I received a call during that time frame that they were trying to deliver but the person at the house did not know who we were. I ask the address and it was our old house that we have not been in in 8 years. I told the person calling that my current house was 1.5 miles away and he said his people would be there in 5 or 6 minutes. Never showed up.

I came to purchase a dresser online and I signed up with an email and password, because online it says become a member to get perks. So I did. Immediately after I signed up, the dresser I was trying to buy now had the member price which I got excited about. I added it to my cart but the protection plan kept automatically popping up into the cart when I specifically kept trying to remove it. So as of right now my total has become $410 including the protection plan(which I didn’t want) and I also got the “deluxe delivery” which they delivery into room of choice. Also because I signed up it was showing on my end that the deluxe delivery was FREE! So I said definitely taking advantage of that, also thinking it was because I had become a member, supposedly.