Mathis Home Reviews

I’ve shopped at Mathis Brothers over many years and generally haven’t had any problems with them. However, last October I purchased a mattress from OKC salesman, Josh ** and in the sales pitch he said I would be receiving a 300.00 promotional voucher for future purchases. I called and texted over time and kept getting the same answer “they are mailing it”. Now I’m wanting to purchase an elevated bed for my brother before he gets out of the hospital- and now they say that I he never made such a claim! It’s very upsetting that sales people can promise something and deny they even said it. So, it’s a shame but - be warned and get it in writing!

I purchased a mattress on clearance a month ago. I was told that the mattresses on clearance were ones that were being discontinued or that there might be stains or rips things of that nature. I was led to believe as is was what you can see. I did not think I would be sold a $1000 mattress that would develop a sink hole a month later. On top of that There is no warranty? It clearly states on my receipt 20 year warranty. Now I am being told I just threw away that money that it’s my tough luck. This company has no ethics. How are you allowed to sell defective products period. I was going to buy 2 chairs from you but will never purchase anything from you again.

Do not buy from Mathis Brothers. How is this for customer service? We ordered a bedroom suite from Mathis Brothers paying for the “membership” so we could get a lower price and free delivery. When we called to set up delivery, we were told 1st that they don’t deliver on Wednesday. 2nd that they could not give us a time of morning or afternoon on Thursday so we chose the only day we could be home all day which was Friday. We did get a time frame on Thursday evening. I received a call during that time frame that they were trying to deliver but the person at the house did not know who we were. I ask the address and it was our old house that we have not been in in 8 years. I told the person calling that my current house was 1.5 miles away and he said his people would be there in 5 or 6 minutes. Never showed up.

I came to purchase a dresser online and I signed up with an email and password, because online it says become a member to get perks. So I did. Immediately after I signed up, the dresser I was trying to buy now had the member price which I got excited about. I added it to my cart but the protection plan kept automatically popping up into the cart when I specifically kept trying to remove it. So as of right now my total has become $410 including the protection plan(which I didn’t want) and I also got the “deluxe delivery” which they delivery into room of choice. Also because I signed up it was showing on my end that the deluxe delivery was FREE! So I said definitely taking advantage of that, also thinking it was because I had become a member, supposedly.

Very poor exchange/return policy for mattresses. Mathis Brothers is never about customer satisfaction. After your purchase and delivery, they don’t care about the customer any more. I will never buy again from Mathis Brothers and will never ever recommend them to anyone. I would give no stars on this review if I could.

We shopped for furniture after a house fire and purchased a lot of furniture from Ashley. We also purchased the Furniture Protection Plan. BEWARE! This plan is NOT GOOD and you get MORE DENIALS when the furniture is soiled. The furniture after 2 years is getting aged. I should have known better, but it is what it is. I probably would NOT buy Ashley furniture in the future but it is a decent price for average furniture. The protection plan? SAVE YOUR MONEY! I repeat. SAVE YOUR MONEY! It is WORTHLESS to say the least. Don't be fooled. Don't let them sell you a pig in a poke.

I would not recommend that you buy from Mathis Brothers especially mattresses. I bought right at $40,000 worth of furniture from them about a month ago and when it came time for us to pick the mattresses out for the master bed we were told the split mattresses might be a good fit for us. Though we were a bit apprehensive about the split situation we were assured we could swap them if we didn't like them after 30 days. Well as it turns out we were right, we hate the split mattresses so we called for the swap so we could exchange the two twin XL for a King like we originally had planned.

We purchased a set of tables with surface defects and they were not interested in working with us. And judging by the many other complaints here regarding support they don't appear to stand by their warranty/support.

We purchased 10K plus of new furniture from Mathis Brothers. They sold my wife an Extended warranty protection plan "FPP" that was told by sales person covered the furniture in case of scratches, stains, pets, ETC the "no worry plan" about our new costly investment. This could not be further from the truth, they knowingly LIED about this coverage. We spent almost a 1000$ on a useless warranty. Our fault, my wife did not read the paperwork. What the Big print giveth, the small print taketh. This warranty is a CON, and the salespeople should know. They misrepresent the warranty in all facets. I am only writing this to let people know, do not waste your money. Ask for the exclusion page of the "extended protection plan".. IT's a JOKE. They should be ashamed.

I spent about $3800 on a mattress & adjustable base in January. In July after making an honest effort to adjust to the bed, it was too firm. Called to do the exchange as I purchased the additional, mattress cover, pillows & rewards to qualify for the 365 sleep warranty. In July I meet with a district manager to exchange & am told it would be an additional $700 for the exact same mattress in the "softer" version. I requested a returned or clearance model of like quality & price. For MONTHS I texted to get an update & was blown off. I finally called & made a complaint & the next day all of a sudden they had a mattress. Both times we went to select a mattress, we were told how the firm is like concrete & the misconception of firm beds being good for your back. We were never told this at time of purchase.

Purchased a sofa & loveseat in mid August and was told it would be ready for delivery the first 2 weeks of September. Called to schedule delivery and was told it wouldn’t be ready til late September. Called to schedule delivery and am now being told late October. When I asked to cancel my order I was transferred around for over an hour and eventually told I would receive a call back from my salesperson… A week later and still no call. This company is the used car lot of furniture stores. Beware, and do not shop here!!

On 9/3/2021 I bought a Purple mattress and the adjustable base. I was given the wrong merchandise and have tried contacting managers, corporate and no one will help me. I am being discriminated against.

As newlyweds we were thrilled to purchase our first couch. We have been waiting 9 months with ZERO communication from Mathis brothers. No one will return my calls and Alex the Irvine store manager is ignoring me. I want a refund and to cancel the order. This is crazy. Do not order from Mathis brothers.

Purchased two custom couches from Irvine location in late May/early June 2020. Very delayed in delivery but we were accepting of this due to covid and shipping issues. Paid for half of the cost at purchase with other half to be paid before delivery. Mathis Bros stated that couches would be ready in late August. Received call very last minute demanding payment as couches would be delivered the next day. So couches were delivered very last minute. ****Custom couches only have 7 days warranty***. This is not discussed at purchase. They do not allow time for reading materials before signing.

STAY AWAY!!! BUYER BEWARE!!! When we went into the store, the shopping experience was good. We were looking for a sofa, but could not find one that worked for us. We decided to order a custom leather reclining sofa. It was much more money that we had planned on spending ($7k) but it was beautiful and fit our needs. The salespeople were very helpful... This was OCTOBER. We finally received the Sofa at the end of FEBRUARY. This is when the NIGHTMARE began. **They delivered the sofa Friday night at 6:30pm and the delivery crew was in a hurry to finish for the night. They placed the sofa and left. We sat down, reclined the sofa - and it stopped working - that was it. It is now stuck fully reclined in the middle of my living room!

I have not received my furniture but already have decided we will not purchase from Mathis Brothers again. Our sales rep was wonderful. Then came two days of trying to get to customer service to pay the balance of our purchase and schedule a delivery date. On 2/4, I waited for 1 hour and 52 minutes and no one ever answered the phone. On 2/5, once again I called and was transferred multiple times and call was disconnected 3 times. I finally started calling every phone # I could find on the website and after several calls I was asked to call the Irvine store (no they couldn't transfer me or provide a phone #). With difficulty I finally reached the store manager and while it took another hour payment was made and delivery scheduled. In the meantime, I had my cell phone on hold for 3 hours on the customer service line and no one every answered (the hold music is terrible). I sure hope there aren't any problem with delivery or the product.

In October 2020 I purchased 2 bedroom sets and a living room set. I was told it would be delivered on Oct 30, 2020. When the furniture was delivered they were short 2 night stands, a media chest, and an ottoman. One month later I finally received the 2 night stands... and have told every week that next week the media chest would be delivered... So far I have been told that 7 weeks in a row. Here it is Dec 28, 2020 and I am now told that it will be Jan 17, 2021 for the media chest and ottoman. 4 months after the purchase! They want me to cancel the order.. but then I would have an incomplete set.. I told them I would exchange the set for one of the same price that was complete... but they won't do that because it's been over 60 days.... HELLO... you are the one that has made it over 60 days by not delivering! WHY would I want an incomplete set!!! This company should be shut down for doing fraudulent business!

I purchased a 2 piece custom sectional exactly 2 years ago and a protection plan. My well cared for sectional started tearing at the seams in multiple sections. I figured I was covered since I purchased a protection plan. It turns out this warranty doesn’t cover this tear because it’s at the seam. Don’t buy furniture here. It’s very expensive but cheaply made.

So I decided to order a whole new living room set! I was so excited since it had been 12 years since my last one! I shopped around and loved a set at Mathis Bros in Ontario. I decided to order online and ended up speaking with a customer service rep Summer! She was very helpful and I asked her when the furniture would be in and she said for sure on June 21st. I ordered on June 2nd. I asked her if that was a hair enter because we were going to sell our old furniture and she said yes!! So sold all our old furniture and expected our new set end of June. Well June 21st came and no contact so I had to contact them. They said dates got pushed to 28th. "Ok well can you contact me then and let me know! "They said yes.

Disappointed with this company. Had one daughter have a rough time with problem furniture but FINALLY accepted the resolution. (???) Fast forward a couple of yrs. Second daughter needed some furniture...we gave them a second chance. Even crappier customer service and furniture. Keep in mind ... paid extra for white glove delivery service... not sure what that gave us....and listened to the salesman when he convinced us to buy the non-Ashley furniture b/c it was so much better furniture...

After spending thousands of dollars in Mathis Brothers, we are beyond disappointed. We had to cancel some items and have been waiting on items as well. We have been lied to numerous times about when things would be in store to be delivered. We just had a delivery today. It was our dining table we’ve been waiting on. One item. Nothing else. They had one job and they “forgot” a piece at the store so they couldn’t put our table together. The drivers made a call to confirm the piece was at the store. They said they would be back in a couple hours to put things together with the piece. After hours of phone calls that were ignored, I called the store, only to be told that I was lied to and that the piece was on back order. I would never recommend anyone to use them.

I was disappointed in my 1st experiences with Mathis Brothers. I shopped at the Irvine store. I couldn't get one things delivered accurately and/or timely. I did my order on mid of June 2020 and my items scheduled to deliver by end of June (Two weeks after). For living room, they delivered the love seat and I just got an update for the sofa to be in August. For the bed room they scheduled the bed frame by September 3 months late. Don't shop with them. They will give you fake dates just to keep selling. I don't trust them at all. I will tell all my friend and family for my worst experience ever for buying furniture.

We purchased a $2100 La-Z-Boy recliner. The chair broke (a solid steel weld failed) in April. We have waited four months and still have not received information as to when the chair would be repaired or even if they will honor the warranty. We have made numerous contacts with customer service to have some ignored (receiving no feedback). When we are able to connect we are told that due to the Covid 19 virus things are delayed. At the very least, we expect to be kept in the loop and given a time frame as to when repairs will be made.

I was assured by delivery man that the right cord would be sent to me within 4-5 days. I called customer service after a week and no cord and they knew nothing about it. After 3 calls to customer service I received a cord but it is the wrong one. I called customer service again and so far have gotten no satisfaction. I'm still waiting for someone at Mathis Brothers to send me the right cord so I can use my power recliner. Customer Service is the worst I’ve ever experienced.

I was refunded the ten percent hold! Customer relations at Mathis Brothers responded fairly quickly in having the amount refunded and I do appreciate that. They were quick and courteous. I would like to think the weird car salesman-esque experience we had with Taj ** was just a bad apple and not a reflection on Mathis Brothers. Thank you for help and remedying the situation.

I wish I had come to this site before my purchase and seen all of the ONE STAR reviews. I cannot believe this company has the nerve to continue to treat customers with such disrespect. I am a very recent widow and have been waiting for a couch from MB for 2 1/2 months. Every time I call for an update, they give me a different delivery date and a different person who is my "sales manager." Every time, they promise a certain date and every time that date comes and goes without anyone contacting me. This is very frustrating as I got rid of my old couch when they promised the first delivery date, and now my family and I have nothing in that spot as we get yanked around time and time again.

I am elderly, handicapped and on social security so every penny counts. My wife went to purchase a recliner for us. The delivery was fine and so was the product. They took 10 minutes to set it up which was great. I tipped accordingly but when my wife printed the invoice I was charged $50 delivery and another $69 for a rewards program. I called and customer service explained what Google did not mention which now makes me sorry I sent her to Mathis Bros. Customer no service basically said these are our rules - too bad I expected free delivery and did not want to pay for any rewards program, so my experience taught me to not recommend Mathis Bros. Thank you, Sandy **.

They tried the old bate and switch, "Why don't you come in? Maybe you can find something else you like that's in stock." I expect that from used car dealers not furniture stores. It's bait and switch. It's illegal in most states including Oklahoma. This is not unusual for this store. If you read the reviews it happens all the time. The sales people there check stock if they see something they sell it. No consideration for the customer that is waiting for it an order.

My wife and I went to Mathis Brothers to replace our worn out recliners. We ended up purchasing 2 La-Z-Boy Marco Peat recliners that were on sale for $297.95 each. Of course they don’t have the recliners in the Irvine store, because everything is stored in the Ontario warehouse. So we ordered the two recliners unseen. The total price was $771.08, including $595.90 for the recliners, $129 delivery charge and $46.18 tax. The recliners that were delivered had a noxious toxic chemical smell that made our eyes and sinuses burn. We had to put them in our garage within a few hours. They couldn’t be in our house. Called Mathis Brothers and they said they would send two more replacements within another week. Replacements had the same toxic smell and were damaged on the back. Evidently everyone is returning these things due to toxic smell, which is why they are on sale.

I brought an adjustable bed frame for $650 for my Acid Reflux. After two months the bed frame is making loud squeak noises every turn or movement on bed. It is woke me up during the night many times. I called Customer support and they told the metal squeaking is not cover under warranty. When brought the bed frame they told it is cover for one year if anything goes wrong with it. They told me is an known issue. I have asked why I was told or why you are selling bad product to customers. I have brought many furniture from them before and they always seemed to be trusted until now. I don't know what happen to this place.

I bought a recliner as a surprise for my boyfriend on 4/24/2020. I got it home and when he got in it the back just kept reclining so we brought it back the next day and got a different one instead. We got that one home and put together and the footrest would not stay reclined out, just fell right back down if you put any pressure on it. So we took that one back an hour later. The customer service manager told me I should have checked it first, that "he always checks his eggs at Walmart to make sure they're not cracked." When they load it up it is in a box and then they tell you to leave so there was no way to check it and I didn't appreciate him implying it was our fault that your product was faulty.

My wife and I have been in the market for a new mattress. We were looking for something that was comfortable enough for my bad back and her neck. We were approached by a salesperson who kept harassing us and trying to up-sale. After being constantly harassed we decided to purchase a Nectar mattress instead of a Tempur-Pedic mattress because it was out of our budget. She finally showed us something that was within our budget. I was tired by that time and really didn’t want to be bother anymore and just purchase the nectar which I didn’t want in the first place. I just felt so pressured. She wouldn’t keep her distance. She convinced us by saying it had raving reviews and helps us with our pressure points. We decided to purchase it.

I do not recommend shopping at Mathis Brothers Furniture Store for your mattress purchase. I spent $1,900 on a mattress that is too soft for me to sleep on. Mathis Brothers is unwilling to assist me even though I spent over $20,000 at the store. I suggest any mattress shopper go elsewhere. Give your business to a retailer that will stand behind the product they sell, many retailers offer a 30-day trial or guarantee period. Furniture stores do not offer this; mattress stores do. If I had it to do over again I would go to a store dedicated to selling mattresses only.

We visited the Ontario store in late November 2019 and purchased the Simon Li sectional for $3,499, plus extended warranty, some membership plan, and delivery for a total of ~$4,300. They had just sold the last floor display so we waited until stated February 2020 for the next shipment to arrive. We received a call in late January that the product arrived and we went to the store on January 26 to complete payment and setup delivery. We scheduled delivery for the Saturday before Superbowl as we were having visitors and looking forward to using the sectional to host. I asked that everything would be good with delivery and they confirmed that there would be no issue. The delivery on the Saturday took place and here's where the problems began.

My husband and I have bought living room furniture and bedroom furniture in the past and have been very happy with the experience and the furniture from Mathis Brothers Furniture Store... NEVER AGAIN.!!! We had never had a King size bed. We had never had a mechanical bed. Mitch was one of our sales guys at Mathis Brothers in OKC. We tried out several mattresses and then the mechanical types at the store. We said we were not sure about softness of mattress and if we wanted a split king. The sales guy said we could return for something else if we didn’t like it. We bought what ended up being an expensive split king with mechanical bed.

I bought a sectional that was on sale and picked a color that was not like the floor model. Being that it was in stock and on sale I did not expect to still be waiting for it since I purchased it before Christmas! I have been given the runaround too many times, given delivery dates and times. I’ve had to take multiple days off from my 2 jobs waiting for my furniture to be delivered! I have told all my friends and family about what crappy service I have received from Mathis Bros. I have no living room furniture in my apartment for my family. I am so disappointed and I regret ever purchasing any furniture both bedroom and living room from Mathis Bros. They have the worst service and keep giving me the runaround. If they didn’t charge me a fee to return everything I would’ve done it already! To anyone reading this DON'T BUY FROM THIS COMPANY!!! The salesman was rude and the people on the phone tell you BS!

I purchased a La-Z-Boy Loveseat and Couch in September 2018 from Mathis Brothers in Ontario. I had seen the same Couch and Loveseat at the La-Z-Boy store for $2,000 more dollars and Mathis Brothers had them less expensive. So we purchased them with the warranty. We have had Mathis Brothers out twice since we bought them using the warranty and now we had them out a third time 3 weeks ago and we were told we would receive a call from Mathis Brothers letting me know what the outcome was. I didn't hear from them for over a week and called them. I was told by customer service that they are trying to get the money I paid for the couch and loveseat refunded to me. Ok that sounds great, and they would call me within 24 hours.

June of 2019 I bought my mattress and power base at Mathis Brothers in Ontario Ca. I couldn’t sleep for weeks upon getting it because it sunk in way too much! Mind you I was pregnant so I tried to give it a chance until after I had the baby. After having the baby still no luck. My back would hurt all the time! Talk about sleepless nights so about ten days ago I finally do my exchange, tried the mattress out in the sales floor and seemed to be a little more firm but my first day sleeping on it oh how I regret my decision! If the last one was bad this one is worse. My 4 year old will lay on the bed and sink in!

I went in to get a recliner and Mr ** helped me to find the best one for me. It was the perfect fit. He didn’t pressure me, just very helpful. Mr ** was very knowledgeable about his products and showed me which was best for my money that I had to spend. The store is very organized and very clean.

In the past I was sold some broken products at full price. My experience was bad but my friend experience. I would say that Mathis Brothers is very unprofessional. My friend purchased a sofa bed. She has not even had it 6 months and it has broken twice. She also even got the insurance. She paid for delivery. It took two weeks to get. They have been giving her the run around. The sofa is broke more than in use. I would never ever buy anything else from them and the cold part about all of this is that will not even give a message to the owner to solve this situation. Very unprofessional and unworthy of my $ or a recommendation. Mathis Brothers is a poor of an excuse of a business and they get a thumb DOWN.