La-Z-Boy Furniture Galleries Reviews

We purchased two sofa from La-Z-Boy in Santa Rosa. After a month or so, we noticed the front of the cushions would fall into the couch. We called for repair and to fix the arm cushion where a string was hanging out of the material when we picked up the sofas. When the sofa was returned, when you sat on it, this time you would fall back as if you were sitting on a recliner. We called again for repair. La-Z-Boy picked up and returned with new arm material and said they fixed the cushions. The arm material was loose, and the cushions still fall into the front of the couch. We sent a letter to the corporate office who said they could not do anything because the Santa Rosa store was independently owned.

I bought a 4-piece sectional and from day one, I wasn't really thrilled with it. I gave it a week, waited for the 4th piece to be delivered and yep, still didn't like it. Quality of the craftsmanship is creaky when you sit on it. The back cushions will rip in just months, I'm sure. If I drop my remote beside me, it slips through the armrest and the seat cushion. I can feel the 1x1 wood when I reach down for the remote. Shameful craftsmanship and business practices. Overall, I just am not happy with my decision to have purchased this piece in the first place. I wanted better quality.

I have never been so upset with a company in my life! This is my first review I've ever written. I felt like I had to being that there is no customer service for a bunch of garbage furniture! Do not buy a La-Z Boy! If it has moving parts, it’s broken or will be in a week. I went through 3 recliner couches and 2 rocker recliners (brand new!) and ended up bringing my old furniture back in. I remember when I was young; it was top of the line. Now, it’s the most frustration you could ever bring in yourself by buying this. Thank God Homemakers’ return policy saved me some gray hairs. Never again La-Z Boy!

We purchased a Gibson (the model) recliner sofa 23 months ago for $2,000. It is leather with vinyl sides. The vinyl is splitting and tearing where nobody touches it or it gets any wear. Well, after contacting La-Z-Boy regional manager (Carey **), he said they would check with the vinyl manufacturer. The regional manager was such a chicken that he had someone in the warehouse call us back a week later. They said we would get no consideration or repair and that it was all on us. I thought La-Z-Boy made quality products, obviously not. I also thought that management was in place to handle the exceptions and deal with customer issues, not forcing warehouse staff to make the tough calls. Amazing negative experience all around. Next stop is BBB and then the State of Ohio Attorney General's office to file a consumer complaint.

I bought two new recliners to replace two La-Z-Boys that were 8 years old. I couldn't even take delivery at first because they were so crooked. Once they came, the upholstery sagged, one foot rest was broken, the seat cushions were too small and slide under the back. Repairman came out and ordered new cushions and foot rest. I have been waiting three weeks. Cushions came and I was told today it will be three more weeks before they ship the foot rest and the repairman can't come until all parts are there. It has been 2 and a half months since I got them and they are still not repaired. The ones I put on the curb for trash day looked better than the new ones!

I contacted Siloam Springs La-Z-Boy Gallery on or about 1/12/201 regarding the leather chair I purchased in October for $1,465. Representative came to my home and noted several deficiencies of the right armrest, wood/steel frame not properly stabilized, lack of necessary lubricant around bolts, back panel needs something, and the upholstery on the left side of chair is very loose. All of these factors resulted in very loud creaking noise. Company advised they will not replace this chair as the model is discontinued. Their remedy is to repair which is unsatisfactory to me. I've tried repeatedly to contact the representative Lindsey to make arrangements for repair, but she will not return my telephone calls.

My beautiful love seat and sofa were delivered at 8:30am on 1/25/13. They didn't have my furniture in the store so my first tryout was after the delivery men departed. Oh no, my remote controlled loveseat is too narrow when reclined. My arm and elbow cramped by the consoles’ stationary back! The comfort level on a scale of 1 to 10 is at best a 3 (FYI, I am a disabled Vietnam veteran) on to the reclining sofa.

This is my first time buying the "La-Z-Boy" brand. Very dissatisfied. The leather looks cheap, the set is not sturdy, the recliners move when you sit on them and it makes a lot of noise when you open and close the recliners, especially the rocking chair. I would not recommend the rocking chair for older people or smaller kids. It is very dangerous when closing as the mechanism locks in place and it tips forward very quickly. The next day, I called the store as I thought there was something wrong with the chair and they told me that the noise and the way that the mechanism works is normal. They also told me that La-Z-Boy does not work the same way as the other brand and I had to learn how to use it properly. I had another set of couches before which reclined and I never needed any special instructions on how to open or close a chair. It is very annoying and embarrassing when someone comes over and I have to give them instructions before they sit down.

We had purchased two La-Z-Boy swivel rockers 20 years ago. They have been great. So when we needed two sofas, we went and purchased them at La-Z-Boy. Within 4 weeks, we noticed the fabric stretching out, the cushions compressing and just plain looking tired. The 20-year-old chairs looked better than the 1-month-old sofas. We called to get a replacement of another style or type that would be better quality and they put us off for a month to have someone come out for 5 minutes to take pictures. They have avoided calls, did not return calls, the big stall in every way.

I purchased a rocker recliner and was assured it would be delivered and paid the extra fee. I then received a call saying that when it came out of the box, the frame was broken and that I needed to contact the store manager to see about another. When I did, he (Don) said he had nothing available for another 10 days. I told him I wanted my money back so I could buy another chair and Don said to hang on, let him look around and see if he could find another and he would call me back. He never called me back. When I called him back, 2 chairs had magically appeared and one could be delivered. I wanted to come in and examine the one earmarked for me and he became irritated but said yes. That was my first red flag. I stopped in and he was off. Nobody could find the chair. They even called him.

Junk bought at Mentor, Ohio La -Z- Boy store - Our experience is unfortunately like many others. We bought a fairly expensive couch and loveseat about 18 months ago. The couch started falling apart within 6 months. The cushion is mostly flattened and the cheap stuffing is coming out from underneath. And my wife and I are both on the light weight side, no kids at home or pets. The quality is pitiful. Finally, I reached the store manager after repeated tries. He's worthless and nothing but a bag of puke.

In July 2011, I purchased a La-Z-Boy sofa recliner. After I purchased it, I noticed that the fabric was coming apart on one of my foot rests. They came and repaired it. Now, I am noticing that the back portion on the other side does not recline all the way up and the chair itself is tilting and sinking! This sofa is only a year and a half old and it's already starting to come apart. Service informed me that I would have to pay $100 for them to repair it. This is so unacceptable considering that I paid a fortune for both the sofa and rocker recliner. Personally, I think they should take it back. A lemon! I complained to the store and hopefully they will resolve this or I will go to the Better Business Bureau! Not happy!

Warning to anyone looking at La-Z-Boy Sectionals: In July of 2011, we bought a very, very expensive sectional couch from La-Z-Boy Furniture Gallery, 12189 Montgomery Road, Loveland, OH 45140. We had many less expensive options, but we wanted to "go with the best." When it was finally delivered in late August, the couch was the material of the accent pillows and the pillows the material of the couch. The sectional was returned and we waited another 8 weeks. Finally, in October of 2011, we took delivery (all correct materials this time) and the sectional was assembled by the delivery guys.

10 years ago, I bought a reclining chair (top of the line, over $1,000). In a couple of years, the sides on the backrest started to separate. Looking at the wood that separated, I discovered that they used staples to hold the wood together (lousy craftsmanship). My grandfather had a La-Z-Boy like mine, but his held up over 20 years of constant use. Mine, I barely used, and this happened. 2 years ago, the other side of the backrest also came apart. I had to use screws to reattach the sides. It looks lousy, but at least, it isn’t flopping around. Lousy craftsmanship, which they charged premium price for. I will never buy from them again.

My first La-Z-Boy was bought back in 1970. It lasted many years with no problems. We have gone through many other furniture makers since then. We decided to go back to La-Z-Boy since we had a great experience in the past. We are very sorry with our decision. We bought a top-of-the-line recliner and sofa. The problems began the first day we received the furniture. The sofa cushions did not match the one in the showroom. The manager wanted us to buy what we should have received with the sofa. After calling the main office, he finally made them available to us.

On 9/28/2012, I went into La-Z-Boy furniture store in Spanish Fort, AL. I found a sofa I liked and inquired about it. The salesperson encouraged me to pick a color preference from samples. I picked a color and asked how long before delivery. She stated, "About 3 weeks". I paid in full with my debit card (mistake). At 5 weeks, I started to inquire about delivery. I was given the runaround, something about the leather. At 7 weeks, the salesperson finally told me it would be delivered sometime in Dec. I said that this was unacceptable and to cancel the order and refund my money. The salesperson and manager refused to cancel the order and refused to refund my money. I told them I would refuse delivery when or if it was ever delivered and I would get my bank to reverse the charge.

I purchased a very nice leather couch and a matching recliner for our front room, with an additional Carlyle High Leg Reclining chair for our office. This purchase was at the Oxnard, CA store. This chair was $1,317.49, plus a delivery charge of $159.99 for the three pieces (they don't tell you about that). The additional reclining chair is the problem. I picked out the material at the store and waited longer for this chair to arrive. That was fine. The leather couch and matching recliner was delivered fine and on time. I waited longer for the chair, but that was fine. The first delivery, I saw that the material was not right and the back of the chair was not upholstered properly. So I said no, I cannot accept this. OK. They sent it back to be repaired.

My mother had a broken spring on her La-Z-Boy recliner, so I called the store where we purchased it from. They gave me another number to call, which was a recording. They called back 4 days later and told me that I could bring the chair to the Peoria store and that we would have to pay $75 to $100 for labor. This seems expensive to replace one broken spring. I asked if they could just mail the part and I would try to fix it myself. She said they could do this, but the part would not be sent for at least a month. It seems like their fancy guarantee doesn't mean anything as they can't fix it in a prompt fashion. We will see if we get the part sometime. The lesson is, don't buy a La-Z-Boy because of the guarantee.

Springs on my La-Z-Boy sofa have come apart and poked through the fabric and cut my hand when I reached behind the cushion. The cushions collapsed within a year. Sofa has custom fabric and was expensive. Store manager in Sarasota, FL was rude when I complained. Don't buy a La-Z-Boy anything! We still have a 27-year-old recliner, but they don't make them like that anymore. We are a retired couple and have no kids jumping on it anymore. We're very disappointed, and now, we already have to buy another sofa for our own safety.

My La-Z-Boy new twin recliner couch, 9 months old, had the mechanism replaced but couch still broke. No call back from La-Z-Boy.

I purchased a La-Z-Boy recliner power with remote, picked it up at the store on Friday, Dec. 8, 2012. The unit did not work from the time I plugged it in. There was a green light on the transformer but the remote did not function. Now the fun began. I called the store to return the unit for an exchange and was told, "No, you cannot do that." I called the service center. When I asked, the unit was new, not even used. I was promptly told that all units were inspected at the warehouse and the problem has to go through the warranty process. I called the service center and they said the store should be able to take the unit back and exchange it out.

The recliner I received sits nothing like the one in the store. When I lean back, it jets out, and I am left in an awkward position. It hurts my back, and I am always uncomfortable. When I complained to the manager, he said I could return it for the floor sample that was comfortable. Of course, it would cost $89.00 to pick it up and another $89.00 to deliver the other recliner, which of course was used. I will never buy another piece of furniture from La-Z-Boy. I must also say the delivery people were most rude, would not speak, seemed to be in argument amongst themselves, and would not take the old recliner to street like the manager said they would. Now, I am glad they didn't, as I use that old Lane recliner and am happy I still have it.

La-Z-Boy uses cheap material in the construction of their furniture. I am posting this complaint to warn people considering purchasing La-Z-Boy furniture that it probably will not last much over a year. I purchased a La-Z-Boy reclining couch and chair in January 2012. I expected this couch and chair to be made of the same quality materials as the La-Z-Boy couch and chair that I purchased in 1999. The 1999 couch and chair were made out of wood, good grade foam and steel. The couch construction was still sound after 13 years. The 1999 couch was extremely heavy since it had a steel frame and wooden construction. My husband and I could not lift or move it.

It has been over two months now that we are asking you to take your product back with real reasons. It arrived damaged and fell apart in our living room. So far, there's no answer but a lot of runaround such as, "we have to wait until the store manager, etc., gets back." We are sick and tired! The thread on one of the leather seats has already unraveled after just one month. My kids already stepped on staples that fell out and I am not waiting until my almost two-year-old girl swallows one! Pick your sofa up and refund us immediately. This sofa assembly is a failure/lemon and by far not what your sales manager at La-Z-Boy, Philips Hwy., Jacksonville, Florida sold us as "a top quality product." No, we don't want another service tech to come and fix it in our living room floor. Your team came and could not fix it on the spot. That is not what we paid for! We are not your repair shop. What we need is a pick up date and that really should not take that long, really! Don't you agree?

I bought a new recliner from La-Z-Boy and was told it was being shipped in from their Chicago warehouse (to Michigan). I loaded it up in my car, got it home and put it together. Within a few hours, I noticed a nasty smell coming from it. Each day it has gotten stronger and much worse. It smells like cat pee. Now I do have a cat, but she doesn't get on the chair nor does she pee outside her litter box. But just to be sure, I smelled every area of the chair - down to the legs and back. The entire chair smells like cat pee, not just one area. I think it has to do with the stain repellent I paid extra for, but I'm not sure. I figured after a few days, the smell would eventually go away and not get stronger. I am afraid it's toxic and it's making me nauseous. I will be calling the store where I bought the chair to see what kind of answers I'll get from them.

I ordered my Joshua Reclining Sofa in Sept., and it was delivered 5 weeks later. The right-side handle was cracked, so a new one was ordered. They returned 2 weeks later to replace the handle. I was disappointed at the quality of the material, as I had made my decision based on a Swatch at the La-Z-Boy store. But I made the decision, so I live with it. However, on the sofa, the rear skirt rides up the rail, as it should when reclining. But it does not retract and gets caught in the reclining mechanism. I took pictures and went back to the store. I was told they would have a "technician" come in 10 days to check it. What is there to check? It is not made properly. Then, I was told that they would have to return the sofa to the factory and give me a "loaner". Is there no inspection done at the factory before shipment? I guess not. Oh, BTW, each time they come to the house, I have to wait as they come "between 9:00 and 1:00". Totally dissatisfied. Big mistake. I will never buy another LZB product again. They should be ashamed for boasting "Made in America" when they produce such a hunk of junk.

I purchased a recliner a few months back from the Coquitlam, B.C. Canada store. It squeaks terribly. I have called and emailed the store several times in the past week, and no response. When you spend $1,400 on a recliner, you would expect better service and quality. This will be my first and last Lazy boy furniture purchase.

Do not buy any La-Z-Boy furniture because if it is defective. Their customer service at 1-866-424-4886 will take months to give the okay to have the piece replaced. This is the issue I am having. It took three weeks for me to get the tech. I am in Apollo, PA. I purchased the furniture at the Monroeville store. Sam is the manager and not helpful and puts the issue off to Carly or Antwon in sales who in turn said, “It is customer service, not us.” So now, I am getting another service tech coming out to repair a defective chair and Jill at customer service said, “If that does not work, we may or may not replace it.” They ordered two-bottom arm poly and two upper arm poly's and a universal seat poly. Now the tech who came out two weeks ago told me that the right arm could not be repaired and that it looked like when they stacked the chairs the damage happened and he took pictures.

Friends, I'm a tad neurotic. By that, I mean that every Sunday I vacuum and rotate all my couch cushions so they don't wear unevenly. Prior to purchasing my two La-Z-Boy couches, I owned a couch I purchased from JCPenney for 20 years. Might I just say that these two couches have been a massive disappointment? The cushions have pretty much collapsed (and we are not obese), the fabric is worn, and they have started to squeak a mere 4 years after purchase. Can I ask what they would have looked like if I hadn't have been so fastidious on Sundays? I understand the goal of La-Z-Boy is to get you to buy, buy, and buy! Guess what? Bye, bye, bye. I wouldn't do it again. Complete junk.

You buy La-Z-Boy so you feel you are buying good quality furniture. Well, let me tell you about my experience with La-Z-Boy. I first want to mention that there are no children in our home and we are normal weight people. That being said, we purchased a living room suit in October 2010 for our family room. The sofa sat mostly unused as my husband and I each had purchased chairs for ourselves. A little over a year passed, and one evening, my husband and I sat down normally on the sofa and heard a pop as if something had broken. We contacted the La-Z-Boy store where we had purchased the sofa, believing that it was most likely still under warranty and that repairs most likely would be required. We discovered that we could, a) deliver the sofa back to the store for no charge (45 minutes away from our home) or; b) have it picked up for a $109 fee. Furthermore, we discovered that labor would not be included in the repair charges and that would be an additional cost and a minimum charge, whether or not damage was discovered.

We just visited a La-Z-Boy Furniture Gallery with the intent of purchasing a loveseat sleeper for an apartment. It was one of the worst customer experiences of our lives. When sitting on one of the display couches deciding whether to purchase it, a salesperson with two customers came over and yelled at me to get up and move, so she could better show the couch to some other customers. I had not been on the seat for more than 30 seconds. As I got up, the conversation continued with more heckling. We left and will not return or buy from La-Z-Boy.

I have recently had a problem with one of my La-Z-Boy chairs. I needed to replace the seat springs in it. I called the local La-Z-Boy repair shop, told them I needed a seat spring kit and was told, "No problem. We have those in stock. I'll get it right out for you." Nine days later, I received a box containing five seat springs, no cross brace wires or Hartco clips were included. I called the repair shop and was told that I could thread the new springs through the existing clips. Those clips are 7/8" long, making it physically impossible to thread the new springs through them. I called and left a message for the franchise owner, Ed Breunig. He returned my call immediately but stated that the springs could be threaded through the existing clips. I offered to bet him $1,000 that they could not. He refused to take that bet. He was extremely rude and said he remembered me from 5 years ago and that, "You just want to make a big stink about this and get the repair for free. That isn't going to happen."

Couch, coffee table, throw pillows and chair - All of the above items are less than a year old. The fabric on the couch is already showing lots of signs of wear. The stuffing in the couch, chair and pillows is very low quality. The chair is not easy to recline. The coffee table has some chips at the base. We are very unhappy and very disappointed.

We ordered this recliner as an accent for our Family room. Four months into owning it, my Mom, who is the only one who uses it when she is visiting us, noticed a rip in the corner of the cushion. I called the La-Z-Boy store and they referred me to the Montage Furniture Insurance I bought. For 7 years. I have been hounding Montage (the insurance they sell at the store). They finally told me it was not covered by the insurance. So it is within 1 year, La-Z-Boy should be covering it not Montage. La-Z-Boy only pays attention to you when you are buying. I bought thousands of dollars worth of furniture from these scammers. I don't understand why this company is still in business? They ripped off a lot of people.

We purchased 2 chairs and a sofa at La-Z-Boy Gallery in Greenville, SC in February 2012. We finally had all 3 pieces the end of May. Had to replace 1 chair immediately because of exposed wood. The sofa and chair were supposed to be the same pattern/design, and they are not. La-Z-Boy would do nothing. I sent someone out to add padding to one chair and sofa. The sofa's already sagging in the end that is used most. One chair pops like a gun when the foot rest is released. We're expecting it to break anytime. We paid $3200, and that was sale price. Big price, cheap furniture. We have used La-Z-Boy for years, but we will never buy it again. Our purchase prior to this was 13 years ago. Something certainly has changed.

We bought this chair last November after looking quite a while for something sturdy. My husband is a rocker and gently rocks constantly; not fast, not energetically, just slow, gentle rocking. We explained to the La-Z-Boy person that this was a problem and that springs broke frequently on some chairs we've had within 6 months. Even though all had lifetime warranties, it gets tiring to have to replace springs or bases every 3-6 months. She assured me that the reason we were having problems with other chairs was that they were not La-Z-Boy, and that their product was superior and would stand up to his rocking.

La-Z-Boy Lift Chair Problems and Poor Customer Service: I purchased a La-Z-Boy Lift Chair on 9/5/08 from your store on Sheridan Drive in Amherst, NY. The total cost of the chair was $1,268.88 even though I later realized on the receipt that they sold me the floor model for full retail. This continues to irritate me although the store is not inclined to address this issue. In any event, I have had many problems with this chair since I have owned it, culminating in the most recent problem first noticed on 9/7/12. Currently, the chair bracket on the left side has separated from its correct position causing the chair to lean to the left and potentially create further damage.

On July 4, we bought a recliner, sofa and loveseat - all power recliners. After about a month, the cushions on the loveseat and sofa felt like they collapsed. I called service and they sent a repairman out - the worst person ever. He was rude, disrespectful and treated my wife in a condescending manner. He even accused her of lying about the problems. He treated her like she was some dummy. He said it was his right to just take pictures, saying the furniture was in spec and we didn't know how the furniture is supposed to feel. But he would go the extra mile and added cushioning - feels right now. I called customer service about this idiot and he should be fired for the way he treated my wife. They basically blew me off.

I purchased a $5,000 custom sectional from La-Z-Boy about 4 years ago. I started noticing rips in the side of each cushion. I called La-Z-Boy and explained the issue. The rips are in the same spot on each cushion, so obviously it is an issue with the fabric or the way it was sewn together. They had a warranty guy come check out the cushion to make sure it wasn’t something that we did. The warranty guy that came out said they have been having issues with this fabric and that he just came from a house that day with the same fabric. I’m like, “Okay, well, maybe they will replace the fabric and do something differently.” Well, I received a call from La-Z-Boy a week later and the fabric was no longer available. My husband talked with the manager about our concerns because the rips are starting on other cushions and we are just going to have to keep calling them and having them sewn back up. They took the cushions that were already ripped and returned them in about a week. It looked horrible where they fixed the seams.

This Spring 2012, I purchased two swivel rocker recliners. Upon delivery, the men told me that one base was damaged and they would repair it, after I called and registered a complaint. In addition to the busted base, that chair did not swivel. The other chair made a loud noise when I rocked in it. When I used the footrest upon reclining, it moved back and forth. It was only then that I checked out La-Z-Boy for customer complaints. After reading several hundred complaints, I did not want their product. Also, I didn't know their chairs were made of particle board and not solid hardwood. The customer service department and manager were most unkind. The only way they would take the chairs back was if I lost over $500.00 in the transaction.

Poor customer service. I purchased a $1,454.68 chair that broke in the first 30 days. The owner, Mike Kaplan, refused to refund my money or give me a new chair. He said he did not deal in used furniture so no return would be available. I questioned the policy with respect and did not shout or get verbally abusive but he would not accept any rebuttal and said he was finished with me and to get out of the store. Poor customer service. I do not recommend dealing with this store.

I am so angry about the La-Z-Boy sofa I purchased less than two years ago. It is a total piece of junk! The Pierce reclining sofa that cost me more than $1,000 is used for not more than two hours a day by one person in my household. Despite this slight amount of use, the fabric has snags, the nap is compressed and the back cushions are sagging! Of course, the fabric is discontinued, the warranty is only good for one year and it would cost me several hundred dollars to repair/replace the cushions. I don't think so!

I purchased a sofa with upgraded cushions about 2 years ago. The reason I bought it was because it had very firm seat and back cushions. But in less than a year, I had to replace the seat cushions! Now, the back cushions are practically flat, so I called the warranty department, only to be told that the backing is like "stuffed animal" filling and I can try to fluff them (which I do all the time, but it doesn't last more than a few hours) or I can pay for new ones. The extended cushion warranty only covers the seat cushions, not the back cushions! I live alone and am at work all day. This sofa should not have fallen apart so quickly! I paid over $1,000 for it and will never buy from La-Z-Boy again.

On 9/30/11, my wife and I selected 2 recliners and a sofa; the total was $3600.01. We gave the manager Ezmeralda our check for 50% down ($1800.01). About a month later, the Ezmeralda at the Oxnard, CA store called and said the furniture would be ready in two weeks, so she would need the balance owed. I went that day and paid with a credit card. Two weeks later, the furniture was delivered. Everything was OK. About two months later (Dec. 5, 2011), we got a letter from a collection company saying that our check for $1800.01 dated 8/30/11 was no good and they may report us to the credit rating companies. We sent a check overnight and paid them. We never heard anymore. We complained about how they handled this. It was all their fault. No apology was received. Never a single call from their company.

We bought this $1,500 leather recliner 6 years ago and within 6 months, had to have the mechanism repaired. Within 3 years, the leather was completely worn off of the foot riser and we were told that it is not a warranty issue. The back keeps coming out of the base and the leather has gotten so bad that now, it is getting holes in the head rest area. We have no children and are an older couple who take care of our furniture. It has been cleaned according to the instructions. We have held on to it for the last 3 years because we cannot afford to buy another piece of furniture to replace it. But now it is so badly worn and falling apart, we will have to junk it.

I purchased a La-Z-Boy clothe rocker/recliner in 2010 and in about 6 months, noticed black metal shavings on the wooden base. Then a short time after when rocking, a clicking noise started. Service came out and turned the recliner over, dumping all the black metal shavings into my carpet of which now I have a black stain that can't be removed. They informed me that the rocker arm needed to be replaced. They came back a couple weeks of later and replaced both rocker arms. Not even a week went by when one of the replaced rocker arms broke.

We purchased a leather sectional in January 2012 and had it delivered in February, as it was a floor model. In July 2012, a seam started coming apart so I called for warranty work. Mary, the service manager, looked us up in the computer and the first thing out of her mouth is "I see you did not buy the extended warranty". I agreed with her and replied but the couch is only 6 months old and seeing as how we paid several thousand dollars for it, I would expect La-Z-Boy to fix the issue. She told me there would be an $80 trip charge for their "technician" to come out. Well, the first time they were supposed to come out, Mary did not give them the correct number, so I waited all day for nothing.

The seat spring broke and consequences were new seat spring provided per warranty to the customer, but were not put in by Richland Bell Furniture or La-Z-Boy. Cost to install seat spring into recliner would have been $170. The warranty La-Z-Boy offers even though it states 100% does not include labor. Good luck if you need upholstery work done. If we could have built it, we would have done it ourselves.

I won't even waste my time with a lengthy, detailed explanation of what happened. All these reviews say it all. I live in the Buffalo area and purchased a recliner from the Amherst store. It was unusable due to poor salesmanship. Customer Service is horrible, to say the least! I was passed off from one person to another, 4 phone calls, one technician and over 3 hours of aggravation later. They just want your money and you are stuck no matter what you tell them. Information is inconsistent and they twist their answers around to keep your money in their pocket. Technicians they send out are trained to make money for the store. This is the most aggravating experience I have ever encountered with a purchase ever! Do not buy from La-Z-Boy! You are better off buying from a discount store who aims to please. Right now, I have no money and no chair! It looks like they have to get the money to pay Brooke Shields for advertisements from someplace. It's from us, the customer. If you are considering purchasing form LA-Z-Boy, run fast!

We purchased two sofa recliners for about $3,000. We were so happy with our purchase but soon regretted it. The foam on one side of the sofa gave way - it was replaced. Then the back gave way - it was replaced. The foot rest broke in half. We are waiting for replacement. We were told the footrest is a piece that is commonly replaced. The warranty is for the first year. If something breaks, contact the seller, the parts then are eventually FedExed to the owner, then schedule a date when the repairman can come out and fix it. This process which is free the first year takes a very long time and remember it's only the first year. After the first year, then they charge labor to fix it. I was told this furniture is the best and would last forever compared to other furniture but it really doesn't. I'm very disappointed with La-Z-Boy and my purchase. I feel I'm stuck with it.

My husband and I ordered our furniture in early July and were told it would be ready for pickup late August/early September. I called the last week of July to get my pickup date and was told that it would now not be ready until mid to end September due to a fabric backorder. Nobody called me to inform me of this. Then, I called the last week of August to get my pickup date and was told that it would not be ready until October. Before we purchased the furniture, we told them we would be moving and if it couldn't be ready, we would not purchase. However, they assured us it would be ready. Now, we have moved and have no ETA for us to make arrangements for pickup. The lady on the phone said that my concern was unfounded because they could deliver but for a hefty price. So here I am very dissatisfied, don't even have my furniture, and have no idea when I will receive it. I find this practice of business unacceptable. But since I prepaid, they don't care! I suggest anyone ordering from this company not to put too much stock into their promises.

I bought one of the double fabric recliners from La-Z-Boy back in the Spring of 2012. It smelled so bad of chemicals that I informed American Express to not pay for it. La-Z-Boy sent out a representative who informed me there was no smell, but I could smell it strongly and my wife could just barely smell it. The store manager said they would replace it with an electric model from the floor if I paid the difference and I did. It did not smell so bad; however, after a few days it began to smell more.

We own a reclining sofa and a chair and 1/2. Both units have parachute pulls to initiate the reclining process. There are 3 pulls (1 on the chair, 2 on the sofa). Every year the wire breaks and we are unable to recline until it is replaced. We called customer service and were told it will cost $79 for a technician to come out. When I asked about their 100% guarantee the first time it happened, which was less than a year after delivery, I was told that it only covered materials and we still had to pay for labor. The technician came out, looked and was gone in less than 5 minutes after agreeing 2 of the 3 pulls had snapped. He promised to order new ones. A couple of months later, after many calls to the store and living the telephone runaround, the technician came out to fix the pulls. He tried to get my wife to pay another $79, but she refused... And after a few more phone calls, we learned we were right.

We lost 25 percent of our family's money after a bad experience - After reading many of the reviews, we are actually some of the lucky customers since we never actually received the furniture that we ordered. We were told that our furniture would be in on the tenth, but it never came in because the material was not in stock. I was told that I could select another material, but when I asked for my money back, I was told that I would never get all my money back because I had signed a contract. We lost four hundred dollars, but we are grateful that we do not own a trashy furniture. I will say that La-Z-Boy furniture has the worst customer service that I have ever experienced.

We ordered a couch, loveseat, ottoman, and recliner. Every piece was flawed. The construction quality was 100% disappointing. The upholstery was so poorly done, the piping was uneven, the fabric was flawed, the backing of the couch was pulling away and bulging, the fabric was torn on the bottom, there wasn't enough stuffing, and the fabric rippled on the cushion fronts. The ottoman was not level, and the fabric was pulled on the top. The recliner was so poorly constructed that the footrest was 1-inch away from the chair leg on one side and touching on the other! The whole frame was bent, and the upholstery was very poorly done. We paid $4000 for 4 months of aggravation, but fortunately, the store accepted the furniture back and gave us a full refund. Reading these reviews of people who have kept their crap, I felt the same way in that I just wanted it out of my house because it was just such a negative experience. I would say don't buy anything that they sell.

La-Z-Boy Naperville, IL location is the worst. I have never had more incompetent people trying to help me with such an expensive and important purchase. Last Saturday (7/13), I ordered a couch and a recliner. On Tuesday, the couch was delivered but it had a large problem, a wire was coming through the leather from the inside and poking out. That's a pretty big issue for a $1,500 couch. I called the store and spoke with the manager DJ and was told to refuse the couch. DJ (the store manager) said that she could get me one this Sat. and rescheduled. The issue was that I was pretty sure that the sales person who sold me my couch said that there weren't any other couches for a couple weeks, so I called the store to confirm that in fact I would have the new couch on Sat.

In February, we bought "2" chairs and a reclining sofa. It took 2 plus months to get it. One chair had to be replaced immediately. The sofa and matching chair (chair was supposed to be the same style and fabric and is not) both have issues. The sofa arms are under stuffed and upon sitting down you must be very careful or you will hit on a piece of wood that isn't covered. The technician said it used to be covered and for some reason it was changed.

La-Z-Boy Rex sectional recliner was ordered on January 8, 2012. We waited the 10 weeks. The couch was delivered mid-March. Delivery was okay, but assembly was not quite perfect and the shade of dark brown was slightly different on one or more pieces (even though the dye lot tags apparently matched). La-Z-Boy decided the optimum solution was to order us an entire new couch. In mid-July, we now just received the replacement (all the while conscientiously trying to keep the dog and cat hair off, knowing they would resell it as a clearance item).

Don't buy anything from here. I ordered a leather sectional. It took months to get delivered. The sectionals don't match (color, texture, and dimensions). They gave a customer service number. After hours of holding, they said a “technician" will come by in a month’s time to "verify” the complaint. They did not really do anything about it. The quality is disgusting. I ordered a side table with it and it was never delivered. They said, "Our record shows that you have picked it up at the store." They will change the grade of the leather on you.

After 6 months, the chair and sofa are not holding up. My husband and I bought a chair and sofa in late 2011. The one side of the sofa was leaning. A technician came and replaced it but now the other side is doing the same thing and they won't replace it. The padding on the leg part of the chair is so thin now that it hurts my legs. They won't do anything about that. Their customer service sucks. They said they called the day before coming but they didn't. When I signed the paperwork saying that they were here, there was a bunch of highlighted areas on it saying that they had called and someone told them it was fine to come. I even checked my phone to make sure and there were no records of them calling, nothing. We spent over $3,000.00 on 2 pieces of furniture that are crap. I would love to exchange them or get my money back but I am not holding my breath. I will never buy from La-Z-Boy again. They are very rude too.

I ordered a sectional on 5/20 for $3,500. On 5/25, the manager of the Christiana store (Sue) realized there was a mistake and they under-charged me $500. Without my knowledge, she decided to go ahead and pull our credit card number and charge us the additional $500. That's illegal! I called her and she was refusing to fix her mistake, so I called corporate, a regional manager got involved and he fixed it. Then she apologized, worst sales person ever and she's the manager!

When I bought the La-Z-Boy chair 4 and 1/2 years ago, I was told that I had an unconditional guarantee for the lifetime of the chair. I assumed this would include everything about the chair. Now, the chair will no longer work. I have to wait for two weeks for a service call, and they are charging $99 just for the service call plus any additional parts and labor. I think this is very poor service. I will never buy another La-Z-Boy chair, I would not trust the company even if it was in writing.

The sales rep tells you this plan will take care of any problem you will have with the recliners, what a lie. Nothing but a runaround. Their Guardsman protection plan is a big joke. Do not waste your money on the plan! This is their way of making more money and not standing behind their furniture. Do not shop at La-Z-Boy, go down the street to Darvin’s; they take better care of you.

I purchased a wall-away chair ($700) and had problems with the footrest from day one. I delivered the chair base to the store for a repairman to fix. No one was in the warehouse and the store manager said he was not allowed to help anyone unload an item. I am a female and 65 years old. He stood there with his hands on his hips and watched me struggle. After 3 days, I was told the frame was bent and it would take $500 to repair! They do not stand up to their guarantee, and their customer service (especially in Austin, Texas) stinks!

On March 11, 2012, I purchased a sofa from La-Z-Boy. Guardsman's fabric protection plan was highly recommended by my sales representative, and I was told at the time of purchase that I'd receive a service kit in the mail within a few weeks containing all the products needed to treat the sofa. The cost of the protection plan was $119.99. After a couple of months had passed and I still did not receive the kit, I tried to contact Guardsman only to find that your service is only available during the work day and not available on weekends. I also went into La-Z-Boy and was told by the sales representative to give them a couple more weeks to get my kit. I mentioned to the sales rep that I didn't want to pay $119.00 for a phone number. She said, "I don't blame you, and you should get your kit. Give it another week or two." It was her advice.

We bought two matching La-Z-Boy recliners. A couple of months after the purchase, I called the company as my footrest would not fold down properly. The foam would buckle in. They ordered another seat and replaced it. A couple of months later, I called again. My year was up, but they would replace it again and gave me some excuse about ordering the wrong style last time. A couple of months later, it’s the same thing. I sent a letter and photos to the company and the local store I purchased it from. The company said sorry, but it was my fault for ordering the fabric I choose. The local manager came out and said he would get this taken care of. That was the last I have heard from anyone. My husband's chair looks great. Mine looks like an old person without their false teeth. Never will I buy from them again! All their hype about the quality and the guarantees is just for the sale only.

We bought recliners in August 2012 [sic] and the one I use regularly is already wearing thin with holes in the seat and back after only 10 months. They said when we bought the furniture, they would stand behind us for any problems. Well, they looked at it and said it is not a defect so it would cost $500+ to repair it and I think it would likely fail again in a few months. The problem is likely poor quality fabric. I am telling everybody to avoid La-Z-Boy. The people at customer service and the people at the store would do nothing at all. I could not be more disappointed in them. This is just an overpriced rip-off store.

The England sofa is impossible to sit on. Cushions are so uncomfortable. There is supposed to be a ten year warranty on cushions. The sofa made by England is supposed to be part of La-Z-Boy, but I cannot get a response from them. I would appreciate your help.

This is regarding two La-Z-Boy recliners. Back in January, I bought two matching recliners. These happened to be number 5&6 chairs. Four years ago, I hurt my back really bad and could only sleep in my La-Z-Boy. We couldn't go on any trips without taking a chair. That's how we decided to buy two more and keep one on our older ones to take with us. Through the years, I have told everyone, “If you want the best sitting chair, get a La-Z-Boy.” This was true until I bought these.

I purchased a reclining sofa from La-Z-Boy Furniture Galleries in Barrie, ON and was advised that it would take up to 8 weeks. Eleven weeks later, without explanation from either the corporate customer care or the store itself as to when the sofa would arrive - each blamed the other and took no responsibility. Sofa arrived and is a wiggling-jiggling piece of crap. Everyone that has seen it, since it came in the door, agrees except for the store and the technician they sent out (who formed that opinion without ever examining the sofa). They refused to take the sofa back, say it doesn't need repair. Run, don't walk, away from this business. I'll continue the fight, but don't stress yourself - find something, anything, somewhere else.

I have an entire history to write about when it comes to some furniture that we purchased in 2010. However, I won't bore anyone with the long story. I'll just say they’re made in the U.S.A. - Furniture is a piece of crap. However, with all that said, there was one person at the La-Z-Boy customer care center in Odenton, MD that assisted me. Although the poor quality of the furniture wasn't her fault, she helped me more than anyone I spoke with. I sent two letters to the CEO and, of course, never received a response. Brenda is the lady that helped me and apologized greatly for the issues we had. Good luck to all - and never ever, ever, ever recommend La-Z-Boy furniture to anyone. I guess we "should" have figured the poor quality, since the name alone says it all.

I purchased a motorized recliner in May 2011. The delivery date was July 2011. Within a few weeks, it was falling apart mechanically and structurally, with support of the chair a problem. Technicians and the regional service office were so slow in managing, responding and assessing the problem. After numerous repair visits, and lost time on my part and months of delays, they rebuilt the chair because of the flaws (mechanical and material). After just a few months, the rebuilt chair began to have the same problems as the original, plus more. The corporation has declared "denial of the claim" and that these problems are due to "normal use" (after a few months?).

I placed an order in January and received all but two items by March. Then there was no effort to get my last two items - a cocktail table and lamp. Every week I called and a different excuse was given. Never did La-Z-Boy call me. They had my money for months. I even found the lamp at another La-Z-Boy furniture store, but couldn't buy it because I already paid for it at another store. In May, I just wanted this runaround to end. I went back to the store (again) and finally the lamp was there, but there’s no cocktail table. My account was credited and I still have to find a cocktail table that will match with the other furniture. The furniture is great. But once they have your money, don't plan on getting what you paid for.

I ordered a sofa, an over-sized chair, and 2 tables. I was told they should all be here in 6-8 weeks. Finally, it came in 10 weeks, this past Saturday (Memorial Day weekend) at 9 p.m. I love the sofa and chair. But, they gave me the floor sample of the tables. The salesperson had no idea what happened. I totally believed him. It was the store manager who deceived and lied to me. He should lose his job! How I knew? - It was by the dead spider, a spider sac, and dust inside the drawers I had to clean out. And the tags were still on the tables from the floor. The manager admitted he did the change without telling the salesperson or me. He told me he would take $100.00 off of each table. Well that was a lie too, with the tax to be added the total was $200.00. Still lies. I would never let anyone go there and buy items.

I agree with everything that has been said. I ordered the Gibson and Melanie rocker recliners on 8-20-2011. I finally received them on October 20, 2011. I paid over $2,000.00 for theses recliners. We had them a few days. Both chairs when reclined out lean back so far it almost throws us over our heads. Also, the chairs are so uncomfortable that my husband’s hips hurt. My buttocks ache so bad it is painful to walk or go upstairs. I went to the doctor to check for arthritis. Luckily, my tests came back negative. The pain is coming from my La-Z-Boy recliner. After two weeks, I called the dealer to come out and adjust the chairs. He said he could not, but said there are adjustment screws under the chair. This did not help. I went back to the dealer yesterday, 5-28-2012. I wanted to trade these in. He told me he has this exact chair at home and he loves it. Just because he loves it does not mean I will and this is nothing that can be controlled. He then walked off and refused to help me. The padding on the arms has collapsed on my husband’s chair. Please do not waste your money on anything with the La-Z-Boy name on it.

I purchased a 1-1/2 sized recliner and a matching loveseat about 2 years ago, along with the extra extended warranty. Less than a year later, the footrest board on the recliner cracked in half. A repair person came to the house and took the chair with him to repair. A couple months ago, I noticed that the screw had fallen out of the footrest. Upon closer examination, I noticed that the wood was particle board and the part where the screw went was all eaten away. The loveseat has had its own issues! I heard a crack once and when I tilted the couch forward, I noticed that one of the support boards had broken in half. I glued it with wood glue and clamped it. Within a couple of months, I tilted the couch forward to vacuum under it and the same board was broken in another spot close the the first spot. This time, I took pictures of the break. Again, the board was cheap particle board!

We purchased furniture on 3/15/2012 (sofa with matching chair/ottoman and coordinating recliner). I explained to the salesperson that the door would be a tight fit due to a retaining wall, but my daughter and I were assured that La-Z-Boy delivery people were professionals and they would not have a problem getting the furniture in. At no time did she mention or recommend measuring the doorway. Since we have moved large queen size sofa, sectionals, freezers, washer and dryers, to name just some of the furniture that has been moved in and out of this doorway, we did not anticipate a problem. We waited 10 weeks for the furniture and the delivery people were not professional. I have never seen a professional wearing a basketball jersey and shorts to work in. On 5/24/12, the delivery people stated the furniture would not go through the door; they did, however, want to know if a window would open. Why? The window is smaller than the door. They were not careful with the doorway or the furniture.

We bought a La-Z-Boy double recliner in 2011. It has broken 3 times. We are small people, me at 115lbs and my husband at 155lbs with no children, so it is not abuse. The same problem happens every time. The foot positions will not lock except in the highest position. They will not repair it in our home, but haul it 3 stories away and keep it for weeks leaving us chairless. I want our money back so we can buy a chair that works. We paid $2,873.91 which is a lot of money for us, but we like to sit together in comfort. This has been a nightmare. I would recommend buying a less expensive chair.

Extremely poor quality, aggressive repairman - We purchased a custom, very large sectional recliner from the Annapolis Store a few years ago. It came apart and the recliners were broken. I ordered the recommended part from La-Z-Boy customer service. When it got delivered to my house, I then called and set up the appointment, ($90.00). Tony, the repair guy came and was extremely negative and aggressive about the problem from the minute he walked through my door. He said he could replace the part but could not put the sectional back together. And he would not put it back together knowing it would come apart again, because it would not stay gripped to the floor.

I bought two recliners from La-Z-Boy Furniture Galleries in Henderson. They said they come with a lifetime warranty on frame, and we could take out a warranty for five years to cover fabric. I took it out. One chair, the fabric goes inside the other, has a stain and they want to charge to repair them. I have bought La-Z-Boy before but I wouldn't buy anything else from them if it was a dollar. I'm even going to see about court action. Do not buy a La-Z-Boy. We also bought a sofa. Salvation Army has better furniture than they do. I have recommended them before because we had good luck. Never again. They are crooks without a gun. How can they sell warranties and then no one can force them to honor it. I've seen Nevada did away with consumer fraud division back home. They would step in and help solve the problem.

I have had a La-Z-Boy recliner that I bought about ten years ago and it is fantastic and comfortable to this day. Sadly, I have had to move back to it by myself as my wife and I can no longer sit next to each other on the dual recliner we purchased just over a year ago, at great expense. The dual recliner seat cushions have worn out and let me sink through so deeply that there is no lumbar support at all. My hip began to bother me so badly that I had to see the doctor regularly. I had even used the other side of the sofa so it would break in evenly, but instead, the foam seat cushions broke down on both sides! Luckily, my wife weighs only 125lbs so she can still sit on the sofa, but myself at 195, I am back to my old single recliner by myself.

From LA-Z-Boy website: The comfort and durability of La-Z-Boy recliners have made them the perfect choice for generations. Get product details for our stylish and durable reclining chairs, power recliners, lift chairs and more. Available in leather and vibrant fabrics with eco-friendly cushion options. I say - not! At least not anymore! We purchased two La-Z-Boy recliners in March of 1999. They performed incredibly well; we are still using them today and we had one repair, both chairs, of the ratchet assembly that holds the footrest up. This repair was performed after the chairs were over 10 years old. This is what I have come to expect from recliners that are relatively expensive. However, the quality & durability of two La-Z-Boy recliners that I purchased in Oct 2010 are pathetic in comparison:

We ordered from La-Z-Boy in Mishawaka, IN on 2/13/12. It is 5/8/12, we have nothing to show for it. We were told our items would be in 7-8 weeks and we spent $3,500. After constant calling to them (no one ever contacted us), we have been lied to over and over. First, we were told the "fabric was out". After I wrote to corporate, all of a sudden the fabric was back in then back out after another phone call. Long story short, we were finally told at week 12 that our items would be shipped from the warehouse on 5/7/12 and they would be at the store 7-10 days after that.

We purchased a sofa, love seat and a rocker recliner in December of 2010. It was delivered at the end of the month after Christmas. Since this was all leather, we decided to purchase the extended warranty that covers all unusual accidents or happenings or tears or stains or rips that could possibly happen, so we thought. 4 days after the year warranty was up, we noticed that the zipper on one of the seat cushions in the sofa was broken. We contacted La-Z-Boy who told us that since it was only 4 days past the warranty, it would be covered without a problem. I was told what to do and where to fill out the form and submit. I did so and was contacted by a La-Z-Boy person who told me that this style of sofa does not have zippers. I told him that yes it does because I'm looking at it. I was then contacted by someone else who said that I needed to fill out the paperwork for the extended warranty to cover, which I did. After I filled it out and sent it in, they waited for 6 weeks to send a letter stating that it was invalid since I waited over 30 days from the time I called to send them the form.

Sales receipt dated March 4, 2012 - Order states to allow 6-8 weeks delivery. That would be this week. I was never told the order was backed up by fabric manufacturing problem to make custom sofas, chairs & ottoman. I was counting on this furniture delivered this week for my only daughter's bridal shower in my home Saturday, May 5, 2012. When I expressed disappointment that I was not given option to select a different fabric due to delay, store representative ** said, “Sorry, I did not know about your plans. We can't promise anything.” Then she said goodbye and hung up. This is Amherst NY La-Z-Boy Furniture on Sheridan Drive. Service is so poor so far. I am waiting for delivery sometime in mid May, hope it arrives in time or on the wedding June 2, 2012. I can only hope the furniture will be of better quality. Shop somewhere else, they don't care about the customer in this store.

On January 1st, I placed an order for a $5800 sectional and put the requisite 30% down. It's now week 18 with no delivery in site and my son is coming home in 3 weeks for R&R after a year in Afghanistan and I have nowhere for him to sit! I was told 10-12 weeks and am now being treated like I'm a demanding idiot. I've been a customer service consultant for 18 years and I'd give La-Z-Boy a huge failing grade.

We purchased a sofa/loveseat and a lift chair from La-Z-Boy. The furniture is expensive but very comfortable. The lift chair for my husband has been very helpful. He has Parkinson's disease and has trouble getting out of a chair when he is tired. The lift chair helps him to get to a standing position easily and safely. He loves it. The salespeople were very nice. The delivery people were careful with the walls but were not very helpful when it came to moving the other furniture to other rooms. They would only take our old sofas to the basement, but wouldn't move the love seat to a room upstairs. They told us they have a one-room policy. We're in our 70's and have no way to move the furniture. I even told them I would give them a nice tip but they wouldn't do it.

The sales person elaborately convinced me to purchase a sectional couch. I returned with my wife the next day for her opinion and experienced a nasty display of commission chasing from another salesperson. Regardless, since my wife approved of the purchase, I returned for the third time, on a date that the original salesperson was working, and honored him with the sale.

The padding on the back of the reclining sofa and large chair is so fat. You can't sit on them without your head being pushed forward with your chin to your chest! This has caused significant neck and back aches in our entire family of four. Also, when they are in the reclining position, at each arm, there are sharp pieces of wood that are covered with fabric, but no padding! Several people have been hurt by this!

I had my mother, Julia ** (91), select a rocker recliner in the 280 location in Birmingham, Alabama. We waited a length of time and then the people who delivered didn't adjust the chair. I went to the store to order covers for arms and vocalized my complaints. You are not interested in repeat business because the people at the desk were not interested in why I was not satisfied with the transaction. Advertising can only get people in the store. If the personnel are as I encountered, you will not be in business in the future. I have heard many stories of similar lack of response of your people. God help you.

I paid $3000. I had furniture (couch, chair, love seat) for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. So I opened up a ticket with the service center. The rep came out and took pics. But I didn't get a call for over 6 weeks. So I called them back. I was told my problem was characteristic of the material. I'm embarrassed to tell people this is new furniture. It looks like it's a 15-year-old furniture.

The order date was 24/5/2010. It was worth $3500 - these 2 power recliners (Virginia pf1385) in bordeaux and 2 standard chairs. The issue was reported (Now, it's 4 weeks.) to get someone to come out and have a look at the leather that is peeling off. We do not have any children, so there must be a fault with the leather. I have been given a phone number. Three times I have phoned up, and all I got was an answering machine. The other thing is the 10-year warranty. There's no such thing, when you have to pay $65 for someone to come out and look at what needs to be done.

I have bought 2 brand new La-Z-Boys from The Bedroom in Cranbrook, B.C. and I have never had so much static electricity go through my body. I do love my chairs, but unfortunately I will have to get something different to sit on. Is there any way that you can help me? I am willing to purchase two others from La-Z-Boy, but I will need help doing so. Thank you for your time.

I purchased a couch, ottoman, end table and chair at South County Missouri La-Z-Boy store with 4 to 6 weeks delivery. Well, the 7th week came, no one called, so I went in and talked to the manager and he gave me the excuse that the special fabric for pillows were out of stock. Well, when we ordered the fabric they had it in-stock, he checked before we ordered. He was lying to me and the real truth is they are behind at the factory. I got no call that the furniture was going to be late. I had to go in to find this out. I knew I should have ordered from Rothman or Carol House. I have been a Rothman Furniture Customer for over 20 yrs and never been a dissatisfied customer. I'm a Lay-Z-boy customer for 6 wks and will never trust them again, or be back.

I special ordered two La-Z-Boy recliners (massage) on January 14, 2012 and spent about $2,400. I was told the average wait was 8 to 10 weeks. I was notified in early March that there was a delay. I was later notified that one chair had been shipped to the warehouse, but not the second chair. I was finally notified on Friday, April 6 that the second chair had arrived, to call to schedule a delivery. When we returned the call, we were told the earliest delivery they had was April 21.

I ordered two La-Z-Boy recliners off the internet in early March for almost $1,900. I received a swatch and a letter stating that I would be contacted. No one contacted me. I called customer service several times and was promised I would be contacted. No one contacted me. For the last 4 weeks, when I look up my order, it states: items shipping soon. I called in again after 5 weeks and was told they should be starting on making my chairs very soon. I've been promised an explanation of why after 5 weeks they haven't started on my recliners after debiting my Visa card on 3/7. Time will tell.

My wife and I went to a La-Z-Boy Gallery on a Sunday to purchase two Pinnacle Rocker Recliners. We spent considerable time making a decision about fabric versus leather for the covers. The sales lady who had been very helpful mentioned that she had two all-leather chairs being delivered to the store the next day. They were discontinued, because the new chairs now have man-made material on the back and sides rather than leather. She said the chairs were reduced to $699 each since they were discontinued. And she said the truck usually arrived around 9 or 10 in the morning. So we asked her to call us on Monday when they arrived at her store.

I have ordered 2 sets of sofa on December 18th 2011 at La-Z-Boy, Manchester, MO location. We were told that it will be delivered within six weeks maximum from the date of purchase. With this commitment, I agreed to place the order. As we were closer to six week time mark, I have tried to contact the salesman as well as store manager several times. Each time, I was given nothing but hope about delivery time. Store could not give me a satisfied answer or a confirmed date of delivery.

We purchased 3 recliners from La-Z-Boy and paid over $2200 for them. Within two years all the fabric in the seat had shifted in two of them and the footrests sagged. Of course, it was out of warranty by then. The third one has never been right. Even the repairman could not fix it. I will never buy La-Z-Boy again and have passed the word to everyone I know about our ordeal. My sister has a La-Z-Boy that is 30+ years old and still works. They don't make them like that anymore.

We had a problem with the La-Z-Boy rocker recliner swivel part. When I called the store, I told them exactly what was wrong and what part was the problem. They sent a repairman and when he looked at it, he said he didn't have the part with him and would have to order it. They charged me a service charge and he said that when he comes back, he would have to charge me another service charge. I refused to pay it and went to the store and made such a fuss that they said okay, they wouldn't charge me again. There were other customers in the store and they didn't want them to hear my problem, so they dropped the charge. I have had the chair about a year or so and now it squeaks so badly you can hardly sit in it. It is so noisy. I would never buy another La-Z-Boy again. Also, the fabric is so bad it is unraveling on the arms and also on my husband's La-Z-Boy. You have the worst customer service I have ever seen. I used to think La-Z-Boy was a quality product. No more. I would never advise my friends to buy one.

We bought a couch and large recliner at the Beaverton, Oregon La-Z-Boy store on March 5th 2012. We picked it up on the 7th and used a nice closed U-Haul truck with padding + bubble wrap to protect it for the short trip home. They came out today March 21st to do an adjustment on the couch recliner as it was loose on one side. We showed them that the frame is bent, plus a large stain is on one cushion but it was not from us. We paid for the $100 stain treatment with a 5 year guarantee. The couch has a stain on it that appeared only after we got it home. It was wet when we picked it up as the salesman said he noticed a spot and cleaned it for us.

I purchased a La-Z-Boy Dalton recliner in late 2009. By the end of 2011, the fabric had worn so badly there were loose threads and the bottom of the chair is very worn. I filed a complaint with customer care at la-z-boy.com and they said the fabric is only guaranteed for one year. We purchased the additional Guardsman Protection Plan, but it doesn't cover wear and tear. I would expect this cheap fabric from a cheap furniture store, but not La-Z-Boy. As with some of the other complaints, the chair is wobbly and loose and seems cheaply constructed. Evidently, La-Z-Boy has become a cheap furniture store and we will never buy from them again.

I called sales rep within 2 days of delivery to state that the furniture smelled nasty - upholstery smelled like rancid oil. I stated I would try Fabreeze. I called back later to request replacement and was told the time to refund had expired and would only apply store credit. Bad, bad customer service.

I bought a new Reclina-Way recliner with custom fabric in August of 2011. Mechanism is so loose and sloppy that the chair is miserable to sit in. After having the repair man out to our house three times and stating that the chair of the same model and design does not have this sloppiness in the mechanism, they state that the chair is as it should be and refuse to do any thing about the chair. I will never buy another La-Z-Boy product again. But at this point in time, I do not know what else I can do other than taking them to small claims court.

I bought a double recliner from them for $1,800, a brown leather Carmen I paid for the Guardsman leather protection plan another $119. They were going to take my old couch away for free but secretly slipped in another $99.99 and $50 more for the free delivery. The sales guy said he would take care of. So that got me to a grand total with tax $2256.15. They have this for 3 days after you buy no return policy trick. It takes 3 to 4 weeks to get it delivered so before you get your couch, there is no turning back in La-Z-Boy’s eyes.

I purchased a La-Z-Boy couch and loveseat that had beautiful decorative wood trim. After one year, all the trim had popped off. It had not been moved or bumped, it just popped off! It only had a single staple holding it on. The wood was fine and the company does not warranty the labor to have it properly attached. I am very disappointed in the workmanship of this product. Be careful buying any La-Z-Boy that has wood trim! Under the wood trim is an exposed ugly wood frame with the edges of the fabric stapled to it. I hope others do not make the same mistake I did.

The cheap fabric is peeling. It has fake cushions, and they cannot be turned over or rotated. The cushions are anchored into the arm rests which results in tilted seating. Noticeable sagging- it is far worse than the 23 year old pit group we gave to our daughter for her recording room. Price; it's the only thing that's not cheap about your product. Obviously your object is planned obsolescence. My wife stated recently that we would be lucky to get 2 years out of our new furniture.

In December 2011, I visited 2 La-Z-Boy furniture stores in Torrance and Northridge, California. I looked at and sat in the same leather loveseat in the only color displayed on the showroom floors of both stores (Owen Pow Reclin Loveseat Color Tan). Since the Northridge store was only a few miles from where I live, I decided to take my wife there to see this particular loveseat. She was very happy with the comfort and looks of it, as I was, and we decided to order it in dark brown from a small color sample. The price was just under $3,000.

I bought a leather recliner & sofa and upholstered recliner from Lazy-boy in November 2009. Over $3,000.00 for all three items. In addition, I bought a 5 year warranty. The leather recliner was delivered in January 2010. 6 months ago, I noticed subtle orange marks along the seams and seat cushion area. Now these discolorations are very noticeable. The warranty doesn't cover fabric defects. Called lazy boy customer case. They sent a representative to take pictures of the leather recliner. The man was in my house for 5 minutes.

I am very unhappy to say the least with the way they have handled correcting their mistake in design, selling me an unpractical set-up and ripping me off. Their designer gave me a plan which caused two of the recliners to collide with one another, while also negating the use of the corner seat. I contacted them when I realized this design flaw after the installation and asked them what the solution was. They said to my alarm, “Do not have two people use it at once!” I told them that the problem could be fixed by returning the corner piece and aligning the recliners in a row. They stated I could not return the items because they were custom pieces. I was surprised to hear this since at no time was I informed that these were custom pieces. There was not even a color option.

I bought a set of 6 home theater recliners in August 2009 and have nothing but negatives to report both on the quality of the product or lack thereof, and the store and staff itself. Do not buy here! You will regret it! Their snooty, don't care attitude becomes apparent the minute you've signed on the bottom line.

It took some time, but after calls to customer service and a visit to our local La-Z-Boy Gallery, where we purchased our sofa. They agreed that we were having an unreasonable amount of problems. They gave us a store credit for the full purchase price, to pick another item from the store. We are very pleased with the outcome.

Sofa is not even year old and cushion has huge dents (holes), you will fall in when sitting. Reclining the sofa is loud and uneasy to do. Arms on both sides are loose. I’m very unhappy.

Fifteen months after the purchase of a Lazy Boy leather recliner, the finish of the head rest began to peel off. I have been in contact with their complaint representative. I gave the info required. Then I was ask to send picture's of the problem area to a email address... comfortcare@la-z-boy.com. I am waiting for a reply. I have seen many post on various Internet sites with negative reports. Wish I had done research before the purchase. I would not have brought this junk. Consumer be aware!

I bought a couch from La-Z-Boy in Sugar Land, TX. After having it a couple of months, I vacuumed it and noticed that fiberfill from the cushions was coming off in my vacuum canister. It left the cushions on either end looking threadbare. I called Customer Service. They sent someone out to take pictures of the damage. Within a couple of weeks, I was advised the damage was caused by an animal. I contacted the Corporate office who said the couch was still under warranty and I need to work with the local Customer Service.

I purchased a double recliner for 1600 dollars. After 6 months, it broke. We called the store in Paramus, NJ and they tried to guide us over the phone on how to fix it ourselves. We tried, but couldn't. They said they wouldn't send anyone out to fix it. To make a long story short, the recliner fell apart even more. There are nails and pieces of wood sticking out everywhere. I am stuck with it and can't afford to get rid of it and buy something else. Very, very disappointed and sad.

We purchased a leather sofa 3 years ago from La-Z-Boy in Ottawa. One year later, the leather on the seat cushion started to crack. We called La-Z-Boy and their insurance came out to take a look and told us "it must be someone that sat with keys in their pocket" and told us that the only thing they could do for us was to re-dye it.

We purchased a custom upholstered La-z-Boy sofa 11 month ago for over $1,000. It was represented as being a plywood frame. In the last 6 weeks, we have had the repairmen out 4 times. First, the roller were bad. Now the back is broke. They sent a replacement back frame which is not assembled correctly broke just like the one we have.

I purchased a La-Z-Boy chair on December 2, 2010 ($500), and on Jan 19, 2012, the particle board on the bottom of the chair broke. I called the Furniture Galleries on Monday, January 23, and explained that I had major foot surgery, and was practically living in my chair, and whether they can make a house call. I left a message with Kristen at the Leo office around 10:30 AM, to have her call me back by 2PM with no call back. I called again and spoke with her. I explained the situation, and she stated that I would need the ACK number located under the chair. She would call me back later, after talking to Jason, to ask his advice on the problem. By Tuesday, January 24, around 11AM, after not receiving the call back that I was promised.

I feel I've been robbed. I went to a La-Z-Boy showroom interested in a sofa. I was waited on by a 19-year old part time salesperson who was very nice. After testing out the sofa, I told the salesperson I was interested in the sofa and maybe also a matching loveseat and chair. I asked him if they were in stock and what was availability. He said they had one sofa left in stock and the other pieces were no problem. He encouraged me that if I wanted the sofa, I should do something soon or he couldn't guarantee it would be there and I would have to wait for 4-6 weeks for availability.

We bought a $1,000 leather recliner for my 80-yr-old father in 2011. Within 6 months, the leather 'color' wore off of the headrest. When I contacted them, they sent out a 'technician' and a week later, they told me it was not a warranty issue, basically not their problem! Really?! 6 months is all that a painted leather chair is good for? My father is on very limited income. How dare they go around ripping people off and telling them basically 'tough luck' you can buy a new head rest! I will never ever do any business with them and will tell everyone I can!

In mid 1995 we purchased a Lazy Boy "Luxury Power Recliner" for $1,800, on sale. My mother-in-law had a bad hip. We were told it had an unconditional lifetime warranty. Otherwise, we would have purchased something more reasonable. A few years later, in 1998, a couple of bearings sheered. I called, and they said everything was in order regarding warranty and they would be right out. I said, “Just send the bearings. I can do the work.” Last week, Jan. 10, 2011, we called, as it isn't running smoothly. They want $65.00 paid in advance to inspect it then $45.00 per hour for any labor after the first 30 minutes, plus payment necessary for any parts. What about the lifetime warranty? No way - Courtesy Furniture Enterprises of Alaska, Inc. Lazy Boy's franchiser. Caveat emptor.

I purchased a chair and table on January 15, 2012 with sales ticket indicating delivery for January 21, 2012 between 7:00am and 8:00am. I phoned on January 18, 2012 to confirm delivery between 7:00am and 8:00am. On January 20, 2012, the delivery department phoned to confirm delivery between 5:00pm and 6:00pm. This is not acceptable.

I purchased two La-Z-Boy recliners in 2010 in Houston, Texas. One had to be repaired three times in 2010 (most recent in September 2010) due to mechanical and material issues. The same chair started exhibiting the identical mechanical issue again this month, January 2012. I guess I should be glad it lasted a year before failing again.

I purchased two La-Z-Boy Gavin style sofas from Anguish in Brantford in August 2010 - delivered in September and a high pressured sales person and manager at that assured me of the quality of the leather as I was all set to purchase from Leather by Mann where my mother just bought her sofa set. Unfortunately, I believed him and bought La-Z-Boy.

Do not purchase anything from the store in Barboursville, WV. The employees are very nice while they are trying to get you to buy their products. Then they become the best liars in the world. I purchased a couch and a chair and it took 3 months for delivery. Every time I called, I got a new story. It was lie after lie. I had to track down a manager in another city to finally get some help. Never again! Think twice before you buy anything from any Lazy Boy!

La-z-boy Alpharetta was to deliver a chair and it came in the wrong color. I refused it and called the store 4 times and left messages to find out if I could correct by phone or if I needed to come in.

I purchased a lift chair in 2006. In 2011, the cover on the wires to the hand control cracked. I took it to La-Z-boy in Madison, Wisconsin where I purchased the chair. They took the control apart and taped the open wires. About three months later, the control started smoking and smelling of an electrical fire. They came out to inspect the chair and charged me $139 for a new hand control. I realized the original control was old but they were the ones who taped it together, which in my opinion caused the fire. I feel they should have replaced the control at no charge.

We purchased a leather sofa recliner and chair recliner in September 2006. We were told they were having trouble with the leather color we had chosen so delivery would be delayed. We received the set in February 2007. For the last year and a half, the leather sofa has lost its color on certain sections (not all of which came into contact with skin). We feel we have received defective leather.

I purchased two La-Z-Boy leather recliners in August 2010. In November 2011, I noticed the the color on the backs of both chairs was flaking off. I contacted La-Z-Boy, who informed me that the chairs were no longer under warranty and that it would cost me $132 per chair to have the backs repaired. I would never have paid the high price for these chairs if I would have known that they would not last longer than 15 months. I feel that there is a fault with leather and that they should stand by their product, instead of trying to squeeze more money out of the consumer.

I was told upon purchasing both a reclining loveseat and regular size couch, that if i purchased additional insurance "Gaurdsman fabric/Plus" 10 year protection plan that anything that happened to my furniture will be covered. I was lied to. I "puppy sat" a friends pup, and upon waking up in the morning, found that the pup had chewed through a bottom corner on the loveseat. I "discovered" that Gaurdsman and La-Z-Boy will not cover damage, which is one scenario, I had asked about before purchasing. I asked if it was covered, as that is what had happened to the set prior to buying from La-Z-Boy for the first time (and last).

I purchased 2 lazy boy chairs from them and the fabric has come off both chairs. They replaced them and it did it again. I wanted to switch out chairs for different ones because the fabric was not holding up. They have refused, so I gave up. Then I have been embarrassed by people coming in to our home seeing them. I called Lazy boy in Fort Wayne. They can't do anything because the fabric has been discontinued. All I want is 2 different chairs or have them pay to redo them. I paid a lot of money for these chairs and have had nothing but problems since I purchased them in 2009. They have been this way since I have had them.

We purchased a model 010572 Reclina rocker. When using and you return the chair to the seating position, there a a noise like a clung. We had a service person come and was here for less that 5 minutes and stated that "it was normal". I have worked in manufacturing and when there is a noise that doesn't sound right, you fix it. If this is the case, you do not make a quality product. I'm an unhappy customer. Also, we paid $52.88 for this response.

I bought over $5,000.00 worth of furniture from La-Z-Boy in Birmingham, AL, just two years ago. Within the first year, I had all of the cushions in the sofa and chairs re-padded because they went flat. The recliner back was flat as well, and then, when we reclined the chair, it was tearing a hole in the cushion. They finally came, and picked all of the pieces up and replaced it all. Within 6 months, the same thing happened again with all the cushions and the back of the recliner and the sofa.

Besides the worst service, they are never returning calls and doing whatever they need to do to sell a product. They do even when they lie. I would never buy. And I will tell everyone I come in contact with never to buy anything from them. I am going to small claims court.

I will never buy anything La Z Boy again. Less than 48 hours of delivery, as per their guarantee, I called store. The recliner makes loud noise when closing. I talked to 3 different people at the store – slsmn: "I only sell them. I don't make them or repair them." I was told I have to pay another $100 for them to pick it up. The customer service directed me to yet another phone number/person. I got no return calls. I disputed with my credit card company. This is ridiculous.

I bought over $15,000 worth of furniture from the store in London, Ontario. I have phoned them twice about my table. It marks so easy and scratches—unbelievable. I put a hot dish on a hot cover on the table and the second time the color has come right off the table. I will never buy anything from them again.

I will never purchase this product again. I purchased two theater chairs and within seven months, three of the arms needed to be replaced. It makes sense since the replacement part they sent to fix the problem is cardboard. The armrests are cardboard. Now three months later, we finally have a tech here to put in cardboard to fix our $2000 chairs! Never again.

I purchased 2 La-Z-Boy Chelsea Recliners on April 27, 2011. La-Z-Boy has a one-year guarantee. These chairs are in my Florida room and are rarely used. I have a knee replacement and the leg rest pains my affected knee and back. Sears states that the chairs were purchased through WalMart who has a 3-month guarantee. These chairs were $499.98. I am willing to exchange for chairs I can utilize. Why can't La-Z-Boy extend their warranty to me?

The chair was purchased in April 2010 and is now uncomfortable to sit in. La-Z-Boy had a rep from an upholstery company inspect the chair and he found that the recliner chair cushion has "compressed". However, this part of the chair is not covered by the extended warranty I paid for.

I'm having a horrible experience with La-z-Boy vs their recliner purchased less than a year ago. The leather is severely worn. They say it is normal wear from skin oils but it is in a place where skin is never in contact and it is only on one side of the recliner. Hmmm. Also, the cushion is greatly compressed. Overall, poor quality and La-z-Boy isn't standing behind their goods. They are offering no resolution.

Purchased a love seat and sofa in the fall of 2009. At time of delivery one item was the incorrect fabric and color. The item had to be reordered and I was told it would be delivered in a few weeks. It was the holiday season and I was assured that it would arrive by Christmas. Item did not arrive until January. In October of 2011, the frame broke on the love seat. I called customer service and was told it would be a $100 service charge two weeks in advance for someone to come out and look at my "life time warrantied sofa."

A recliner that we bought did not hold up well. Where my legs rest, it is all worn and the seat cushion is all deformed. My husband's recliner that was purchased at the same time looks like new and he sleeps in his. I would like a representative to come and check this out.

We bought 2 burgundy leather recliners at La Z Boy in November 2007, on sale at $899.98 each. One was seldom sat in and retained the color. But the other started losing color in a few months and got so bad. They replaced it. It was just outside of the warranty. They said they had some trouble with the burgundy colored chairs and suggested we take a different color. Now we are having the same problem with the second chair. It is 4 years old and you would think that a $1000.00 chair would last longer than that. We called them and they aren't going to do anything for us. I think they should give us at least 50% off the purchase of another chair. The color is even coming off on ours and visitors’ clothing. I will not do business with them ever again. Furniture stores should stop selling their brand. They don't stand behind their products.

8 years ago we purchased a Lazy Boy recliner - a special recliner; it was a leather chair with a separate ottoman. The chair rocked, turned and reclined via a mechanism located at the base of the chair. It's similar to danish or eames studio recliner, except with a circular wood base. It cost over $1600. We still have all the paperwork with the chair - the original receipt, the tags. The only thing missing was the one originally stapled to the bottom of the wood piece on the chair - we had to remove it as it dragged on the ground.

I purchased a recliner and decided to pick up the chair myself. They promised me they would have it on the truck from the warehouse and would have it in the store for pick up 3 days later. I arranged for a truck on that Tuesday, only to receive a phone call late in the day letting me know they never got the chair on the truck.

We wanted to get quality furniture that would last; we shopped around and ended up at La-Z-Boy. The prices were higher, but we thought with a well-known brand like La-Z-Boy, we would get a quality product. We ended up purchasing a couch with 2 recliners and a love seat with 2 recliners. I don't even know where to begin. The backs on all 4 recliners are at an angle, all the material is loose and one corner of the couch has no cushion at all, its material over a wood corner. We have to put pillows on the corner of the couch just to sit there. Mind you, we have had this furniture for a year now. These problems were pretty much from the word go. La-Z-Boy is finally sending someone out today to fix it.

I purchased a floor lamp at the Lazy Boy store in Manchester during the month of June, 2011. In the fall, I moved the lamp for the first time and the leg broke off. The leg couldn't be fixed so I called to ask if I could bring the lamp back with a reimbursement towards another lamp. The service said that he couldn't help me. I asked if someone over him could help me and he refused to do so. I called the Central Office in Monroe, MI to ask for guidance in this matter. The person answering the phone, immediately, transferred me to another line. No one ever picked up on the line I was directed to even though I waited for over 20 minutes. I no longer think of Lazy Boy as quality furniture. It appears that their workmanship and customer service has deteriorated.

I purchased a reclining couch and a chair and a half from Lazy Boy Furniture in 2007. Within a matter of months, the chair and a half was broken. The wood piece underneath the reclining mechanism cracked in half and the reclining mechanism itself also broke. They repaired the reclining mechanism but not the wood. It has broken 5 times since. We were told that our warranty would not cover this problem anymore. No refund no replacement. Our reclining couch cushions were replaced because the "batting" underneath the fabric was bunching. The wood pieces under the couch, where again the reclining mechanisms are, are also broken. The furniture is not such that is used on a daily basis. Don't know where to go from here.

I bought a $2000 recliner love seat in microfiber on July 2011. I received a piece of junk. The fabric looks like wrinkled bolt-end fabric. Supposed to be smooth microfiber, it has heavy "pebbling" and wrinkled. Loose-fitting fabric, the lower pillow section was put on crooked, the two recliners are not put together properly and large gaps between the seats and the center console. They sent out a "technician" who didn't understand what I was telling him. The service department did not return my calls. After several weeks, they said they would call me back next "Thursday". They never did. I keep calling and they keep saying that they're reviewing the problem.