IKEA Reviews

Horrible! Annoying! Humiliating! Simply pass their delivery service because you will never get your stuffs and will never get notified of anything. You paid and you get a scheduled delivery date. It will not come then you call again then you will get a new delivery date and it still will not come. No phone call, nothing! You have to doubt if everything is real or is it just a dream otherwise how come no one give you any regard on your order? Such an irresponsible corporation, both Ikea and XPO Logistics!

I order 57 pieces of furniture in IKEA Canton MI, paid for delivery to my business address. No one called the day before delivery to inform delivery time frame. I was in the office all day 8-5 pm. The truck drivers calls at 6 pm after we closed and went home. After many 1 hour long waiting calls every day for a week, IKEA finally rescheduled the delivery. Out of the 57 pieces we ordered, 34 pieces were delivered, 1 damaged.

I ordered 3 floating bookshelves for my sons playroom on December 6th for one of his Christmas presents. 2 weeks went by and I never received a tracking number. I called the customer service number and was on hold for 2 hours and the line disconnected. I waited 2 more weeks to try calling and a employee had told me my order was delayed??? So waited one more and I called on my lunch break and was on hold the entire time. My boss George told me to hang up and I was so frustrated with IKEA I snapped at him and now he is mad at me. I told him to shut up and calm his ** and I feel terrible. So then the VERY next day my package was dropped on my front porch at 6 AM and woke everyone in the house up. So thanks a lot IKEA, my son didn't get his present on Christmas, George is still pissed, and I got woken up at 6 am on my day off. ** IKEA???

I returned my IKEA dresser due to a safety related recall, but after three months and numerous calls to them, have yet to receive the promised refund. After being on hold for 2 hrs, each time I am told the refund check was mailed two weeks prior to the call, but no tracking number is provided. It appears I have been lied to each time. Is there a consumer court or forum so customers can file a class action lawsuit?

I am not one to typically write reviews but this has by far been the worst experience I have ever had. If you want to shop at Ikea AVOID DELIVERY AND ASSEMBLY. I am embarrassed to say that I ordered 7 large pieces. Because of the size of the order I had no choice and had to do a delivery and ultimately decided to do the assembly also. Each piece had a delivery and assembly charge, which is understandable. On the initial delivery there was nothing correct of the 7 pieces. The tv stand did not have the framework. The whole custom wardrobe did not have the doors. The bookcases were all missing pieces and the dining room table was brown instead of black. If you call customer service be prepared to wait on hold over an hour EACH TIME to speak to customer service (I have called 5 times). Trying to rectify this whole situation has been A NIGHTMARE.

Would not even give one star. Absolute worst experience ever! Purchased 12/04/17 over 1500.00 worth of good at the store. Paid for delivery and assembly. We have yet to receive our stuff...it is now January 9th/2018. We have wasted time off work, wasted time travelling to the store, wasted time on the phone with incompetent customer service. Literally spend over two hours on hold once. No one cares, XPO blames IKEA, IKEA blames XPO...you travel into the store and they blame you. NO CUSTOMER SERVICE, NO CARE, NO ONE SAYING SORRY. Never will I purchase anything from IKEA Brooklyn again. Everyone I meet I will tell them about my experience. Tonight my last trip will be to Brooklyn to cancel my order, get my refund back and write a letter to head office in The Netherlands with my backup, emails and conversations with every customer service person and XPO logistics with dates and times. DISGUSTED.

Purchased a desk for a little over $200 on Nov 29. The $210 was promptly removed from my account - ONE DAY and was already debited (this is important). By Dec 20 the item still not received - NOT even shipped. Contacted IKEA - waited about 45 minutes to speak to CS Rep. Told me item not received by delivery company and asked if I wanted to reorder. I said cancel my order and refund my money. Rep said NO problem and money will be put back on my card within 3 to 5 days. I called back on Dec 28 because my card still not credited. Received new confirmation number and promise that money will be refunded back to card in 3 to 5 days. They can debit your card within hours but cannot seem to refund. Here it is 1/2/18 and once again on hold with IKEA because I still do not have my money! I will never order online or even in store from the company. It's a SCAM!

After some calls and several people at the Houston store, we were able to come in a second time and get two of the three items we planned originally. It took a while but today's people very helpfully were able to find them; had to advise us that the other one was not, even though the store catalog had 20 listed in stock. A 2/3 better experience with much nicer people this time; after some effort over a week. We are happier with the 10% discount we did get today because of the complications, But, catalog credibility?? Our first visit was lacking. We acknowledge this time was much better.

I was very excited to hear that Ikea was offering a very limited-time-offer for free shipping. Unfortunately, my story echoes many of those shared here. It took several weeks (about 7 total) and multiple phone calls with waiting times of at LEAST 45 minutes, to receive my order. Half of the order was shipped after a long wait, and the 2nd half (the actual sofa of the sofa order; the first half contained the footstool and the sofa cover) came after Christmas, for an order placed on November 2, 2017. I would not recommend using Ikea online ordering to anyone. Let's face it - Ikea is great, but they are not in anyway structured to handle shipping, much less FREE shipping. Lesson learned the hard way. BTW, they offered me a $50 gift card about halfway through the horrible process. So, there is that!

Be aware when ordering Kungsbacka kitchens from IKEA that they will take the order then cancel any items they cannot meet. I'm still waiting on a 40x40 draw front which they have repeatedly accepted, then canceled and refunded, Imagine a kitchen with a big gap in it.

I ordered via online with a promised delivery of October 30th 2017 which of course was a no show. I no longer needed this item so I decided to cancel my order. WHAT A DEBACLE. Today is January 4, 2018 and I still have not been refunded. I've spent a total of 6 hours on the phone with them and spoke to multiple people with no real concrete answer to why they haven't refunded my $200. Such a waste of time that I will never get back. Can't believe this is not settled yet. Horrible Customer Service!

Save yourself time. I went to IKEA and purchased $2500 worth of furniture on 12/28 and set up delivery for 1/2 for my new apartment, 11-3. The delivery service called me the day prior and I confirmed. I called IKEA on the day of to confirm it as well, they reached out to XPO the third party delivery service, as I tried and waited 45 minutes on hold and never got to a human, and IKEA told me the courier did not pick up the product from IKEA, the driver didn't stop. I begged them to bring it to me even if its 5-9PM. I wouldn't care as I am now in an apartment with no furniture! IKEA said they'll try.

I should've read these comments before I ordered a couch. I'm basically going through the same thing everyone else is. Ordered the couch. Got a delivery date. No call No show. I'm calling back and forth between North American Logistics and IKEA. No one knows where my couch is. I sit on the phone for over 50 mins between both companies just to hear them blame each other. So finally I wait a few days and call both companies back. Now I have a delivery on January the 4th.

I placed an online order with IKEA on August 19, 2017, and 6 weeks later I still had no goods and no answer as to why. I spent hours of my time trying to help IKEA figure out why I couldn't place an online order with them. During the next 6 weeks, I spoke with 11 individuals from customer service (often waiting at least 30 minutes on hold each time). I exchanged emails with at least that many additional US Customer Support reps.

We placed an order mid Nov 2017 for a 4 section sofa and the scheduled delivery was December 1, 2017. The day of our delivery, we received 1/2 of the order (meaning 1/2 of our sofa). The drivers were in a rush and we couldn't verify that we received all of the items before they left. Once we were able to check everything and realized that we were missing 1/2 of the sofa we contacted IKEA immediately (after being on hold for 45 min) to notify that we were missing items. They said they'd re-ship the missing items and reschedule delivery for 12/15. After waiting a week, I contacted IKEA again (again on hold for 45-50 minutes) to verify that we would be getting the rest of our order on the 15th. The representative assured me that she processed the order and we should definitely have it then... Lo and behold, our delivery wasn't scheduled for 12/15, but for 12/22.

I ordered a sleeper sofa in the store and paid $119 to have it shipped to my house. Two times the shipper called me the day of shipping to cancel and reschedule. First time they said when they arrived at the store the sofa was not ready to be picked up for delivery. A week later they called to say that there was too much merchandise at the store loading area and they could not fit our sofa on the truck. A week later it finally came. Then I called customer service (three times) unsuccessfully to request a refund of my shipping charge. I gave up each time after waiting on hold with no response for at least a half hour. They don't even tell you how long the wait will be but that a customer service agent will be with you shortly. It's sad that a company that sells good quality merchandise at the good price has such abysmal customer service. I finally sent an email but I doubt I'll hear back. WAKE UP IKEA! YOU ARE ONLY HURTING YOURSELVES!!!

Purchased Mullen 3 drawer dresser missing the back piece. After waiting on hold for over an hour I talked to customer service and they said bring receipt to store (which happens to be 2 hours away). It would cost me more in gas than the dresser is worth. I asked if the piece could be mailed to us and was told no. Poor quality and awful customer service I will not shop Ikea ever again.

These people are losers. Totally disrespectful to their consumers and always late. Late in delivery, late in support, late in communication, late in payments. Fire your CEO and get someone who knows how to run a company.

We order a kitchen sink, backsplash and lots of other stuff to do a Reno. It was all supposed to arrive Nov 8. All paid for over 2 months ago! Everything came except the countertops which of course held up the whole job and all of the help we had lined up. IKEA reordered for December 8. A no show again. Turns out they didn't reorder it and it must come from California. Was supposed to be delivered to Ucluelet today. Stayed home all day and you guessed it -- no show again. So very frustrated with this company. I second the previous reviewer's comments they get a -10 and a recommendation not to ever deal with them. The cost of the delay and frustration is not worth it! FYI. Your website will not accept Canadian postal codes. Surely you could hire some better web people.

Ordered a 600.00 sofa; (11-27-17) - OK, no problem. XPO Logistics is the delivery service used by Ikea, they notify me of my delivery window (12-13-17 between 9 am - 9 pm). The day before my scheduled delivery I get an automated call from XPO stating my new window time is 12-13-17 from 4 pm - 8 pm. OK - even better. On 12-13-17, No one showed up, no one called. The following day, I call Ikea to obtain the status/problem. Ikea was informed by XPO that the sofa is lost. Really?? Lost??? Yeah, if you can't buy & pay for it at the store - don't bother. Ikea blames XPO; XPO blames Ikea. It's simply too much. Ikea is attempting to re-send me the sofa but again, we will see if & when it is delivered by XPO. I will give them another week on the reorder. After that, I am done & requesting a refund.

If I could I would give 0 stars. This place do not deliver on their promises! Ordered $1800 worth of items online. The soonest they can deliver is 3 weeks from the order date. Today got a notification that it's not going to be there at the estimated date. Called them, after 30 min on hold they are telling me if I cancel the order the delivery fee will not be refunded. This is fraud if you asks me. They have unhappy customers pay their vendor expenses. I have never dealt with such company before. The frustration and anger I am experiencing is beyond words. This company should not be in business. I regret ever buying from them. Please do not order from them ever. Their "affordable" prices will not pay for emotional damage you will receive dealing with them.

I am in need of assistance from the highest level at this point with my order from IKEA. I have to say that disappointment and frustrations are inadequate words to describe the experience I've had thus far with ordering from IKEA; fury is more apropos. I have spent a collective of 7 hours and 40 minutes on the phone, not including email time, dealing with my order. Had it simply been a botched delivery date, or just a missing piece, or just an over charge to my account, or just a missing credit for an item... individually each of those is understandable and forgivable. However, my horrendous experience includes all of the above! I have listed below the chronology of events regarding my order. An order which is still incomplete over a month after placing it.

I was told my order was cancelled as well as delivery charge almost a week ago. To date there is no credit on my account. There is no history of orders under my account. While they have decent prices, everything needs to be put together and buying online is a nightmare. To talk to a customer service rep takes about an hour. If I don't see a refund, I intend to put in a dispute as I have a case no. Don't buy online! Ikea seems to be a ripoff when years ago they were a very reputable company. Very disappointed. I will not let them rip us off. Ikea will soon become the company to avoid.

I recently purchased two of the Ektorp sofas, the Ektorp armchair and several pillows and covers. We had to order online as we are too far outside of the Memphis, TN store delivery area. On 11/30 we were given a “tentative” delivery date of 12/7, and were advised that the delivery company (a third party) would be in touch to confirm date and time. We received an email advising that the items had been picked up from the distribution center on 11/30. On 12/6 I received a text AND an automated phone call confirming delivery for the following day and given a 4-hour delivery window.

I ordered closet organizers from IKEA online for my condo in Fort Lauderdale. The day the order was supposed to arrive, I got a call saying the order arrived late at the delivery company and it would have to be delivered the next day. So I waited another day. The second day, when the organizers were supposed to arrive, I got a call 15 minutes before the delivery window saying they lost the order completely and did not know where it was. I called IKEA customer service to cancel the order and after waiting 30 minutes on hold, I finally reached a human who said my money would be refunded back to my credit card within 7-10 days. It's been 2 weeks and still no refund. The worst customer service of any company I've ever seen. I'll NEVER SHOP AT IKEA AGAIN!!!

Hands down the worst customer service experience I have ever come across. I have spent 5 hours on the phone with Ikea representatives since I have placed my order. I waited in my building lobby for 5 hours waiting for my delivery to come through until I received an email saying my order was delivered. I called Ikea to see what had happened and they said that the delivery company attempted to deliver however no one was there. As compensation, the representative on the phone said that they will be refunding the full shipping amount to my card. I had emailed Ikea to get written confirmation on this however I received an email saying that they had sent out a $50 gift card however this was not what we had agreed.

Ikeas is correctly known for having inexpensive furniture of attractive design. I recently moved into a new home and went to IKEA to buy furniture for the entire house. I had been told by friends that, for sure, some part of the shipment would be wrong. And it was. They sent 72" doors for a 90 inch cabinet. I tried to call customer service for an entire week before I could get anything but a busy signal. I then sent a message online. The website said that I'd get a response within 48 hours. I did not. So I had to drive to the store (a half hour and a $6.00 bridge toll). After waiting in line, a surly and unpleasant person was assigned to help me. I asked an employee nearby to get a manager for me. That employee, Mitchell, was extremely helpful and sympathetic. But why should it require this much time and effort to deal with an issue created by Ikea.

DO NOT ORDER IKEA ONLINE: Let me rant for a moment; I ordered a bed online at IKEA on November 20th... it is now December 2nd. The delivery was originally the 28th, and was pushed back to December 2nd. I was told 24 hours before delivery I would receive a phone call to give me a 4 hour window for delivery. On Friday December 1st I did not get a call for a delivery time. Fast forward to December 2nd the only information I have from IKEA is that they will deliver between 9 am and 9 pm and my order number.

I ordered a couch at the Elizabeth, NJ store. Delivery was supposed to come on that Sunday. Never came. Called and said it would come on Tuesday, came and the guys who put it together cracked it. Had to call IKEA and spent an hour on the phone. They said it would come on Wednesday. Wednesday no replacement piece. Called and said they messed up and showed the order on hold. They said they would take care of it and the replacement would be delivered on Thursday. I'm on the phone at this moment waiting for a supervisor. The agent said it's still on hold. Meanwhile I paid for the couch in full plus delivery and assembly. I have spent so much time waiting at home for delivery and so much time on the phone with customer service. They are horrible, I will never order from this company again! Their customer service STINKS!

Sofa supposed to be delivered last week, nothing, tried to call delivery company they don't answer. Try Ikea wait on the line for 40 mins to talk to an customer service rep, wait another 20 minutes until she comes back on the line to tell me she can't get ahold of the company. She takes my phone number, of course she has not called back. This company is the worst for customer service. The prices might be good, but stay away.

Phone call? 5 days and 5 hours later you might get somebody! Get your coffee and tell your kids you are busy for the day when you call IKEA. Commercial deal? Forget about it! They sell ** and it's always too expensive for what it is!

IKEA is one of the few stores that allows me to furnish my home with new and affordable furniture. I also like the designs. That's what it's known for. Quality of materials has never been a consideration, though durability was once decent for the price. Lately though, some of my IKEA products have been so flimsy. My biggest issue is with lampshades. I would not recommend buying the low end adjustable shades because they will break at the slightest stress. To be fair, other products are fine: my carpet, pillows and duvet covers have held up well. Just examine carefully before you buy.

I drove a total of 2 hrs, spent $400, came home to put together a dresser and halfway through I realize 2 of the 3 packages of hardware are not in the boxes. I called customer service furious asking for them to overnight the hardware because this is a waste of my 2 hrs and $400 and all I was told that "I'm sorry" and they can not overnight the packages of hardware but I will receive them in 7-10 business days. 1 week later, no hardware, so I speak with a supervisor who tells me "I'm sorry, I will expedite your hardware and you will receive it in 1-2 days." She gave me her email and stated to contact her for anything. 3 days later I email for an update, no response. So a total of 3 weeks later, still NO hardware, NO response and pieces of their crap wood sitting in piles in my small apartment.

I have been reading a lot of negative reviews and now I want to offer something more objective about shopping at IKEA: #1 it really depends on what time do you call IKEA. My first phone call was made on Tuesday afternoon at 3:15 pm, it took me only 3 seconds to talk to IKEA rep. My second phone call, however, it was made on a Saturday, and it took me 45 minutes on hold. So pick your calling time wisely.

I placed an order from Ikea.com, meant to be delivered in about 10 days. I recv'd a call from the delivery partner the day of the scheduled delivery date, stating that they were having issues with their truck and would not deliver that day. And that they would unload and check the merchandise and scheduled a delivery for later in the week. The day of the second delivery date, they informed me that they do not have the merchandise, will not be able to deliver for another 14 days. That sounds completely unacceptable. I am trying to get on the phone with someone from customer service at Ikea and have spent hours today. Each call has put me on hold for over 30 minutes at which point the call drops. I cannot believe that this is happening.

I am attempting to place an online order to be delivered to my home. One must 'log in' to order. I forgot my password, so I clicked to reset my password. In order to change the password, one must enter the OLD password. IF I knew the OLD password, I would not be trying to get a new one!!!

On Sept 2, 2017, I drove over an hour to get to the local Ikea in my area - Philly PA - to purchase a new kitchen. This is a large purchase & big undertaking. I sat with the kitchen people designing the kitchen for over 3 hours. Ikea said they do everything from supply to delivery to install. When I went to check out, they said, "Ohh, we can't check you out because we don't install in your area..." Atlantic City NJ - not like it is rural or something? SO then they say, "You need to place your order from home since we cannot do the install and you need to find a contractor to install the kitchen for you." So that was 6 hours of my life with no service. But I am still happy go lucky smiling, I get home and call to place my order... Well now the fun really begins!

Scheduled delivery 1 week in advance. Received call from delivery company to confirm delivery was scheduled. Spent ENTIRE day at home - no delivery. No call. No way of getting hold of anyone. Have tried for two days and currently on hold for 55 minutes. Extremely poor service. Wish I had read the large amount of online complaints. It would have swayed my decision not to buy at IKEA.

The most horrible customer experience of my life. A 6-week saga that I have spent 15+ hours of my time trying to correct for them. I am STILL waiting on some of the parts of some of the products I ordered. They have made no real effort to compensate me for the major ordeal I have been through, on an almost $1500 order. They do not value their customers at all and I would never EVER recommend them to anyone.

I went to the store and scheduled a delivery, usually (it even says on all the paperwork) the delivery is within 3-5 business days. The next available appointment was a month away - I couldn't wait that long, I had just moved and needed my room furnished. They told me if I paid double they'd be able to do it sooner for some reason, so I paid double and had it scheduled for the following week. The time slot was 12pm-6pm. The delivery guy was late, so when he got to the apartment I left him a tip and had my roommates sign off on the paperwork once he got there because I had to be somewhere and couldn't stay. I was very accommodating and nice to the guy, and explained to him where I wanted the furniture to go in my room.

I ordered over $2,000 in furniture - given a delivery date - 12 hour window, called that day to specify the 4 hour window they claim you will get. Was told truck didn't make it -- and they don't know where it is!!! So now 5 days out from my delivery and I have been calling every day and still delivery company nor IKEA knows where the truck is - it had to travel 8 hours to the 3rd party delivery company!!! Customer service doesn't help but say sorry we don't know where the truck is??? Seriously!!! Have they heard of radios, cell phones - and I'm sure most trucks now have tracking -- but yet no one knows where the truck is??? Poor customer services!!! VERY POOR DELIVERY!!! DO NOT!!! I REPEAT!!! DO NOT ORDER FROM IKEA!!!

I bought a sofa in store and was not able to take it home because it was up too high in storage. Fine, they offered to deliver it free. So, the truck comes a couple days later and the couch is not in the truck. The delivery company apologized for the mistake and I get on the phone with a manager who says they will deliver it the next day. We now sit around waiting for this couch for another day. The truck never comes. Apparently there was no record of a reschedule for the delivery.

First time ordered online at IKEA.com and paid $250 for shipping. Estimated delivery date is October 23rd, it's not guaranteed, I get it. Order status shows the items have arrived at local delivery provider and ready to deliver on the 23rd. I received no calls or any communication from the local delivery provider for scheduling of the delivery. I called IKEA on 25th to see what's going on, was told they will MAKE SURE the delivery provider will call me the next day. No calls from delivery provider the next day.

Horrible! It was delivered through FedEx. Supposed to be delivered in a Friday. Stayed home waiting. End of day check status of delivery. Now it's Monday. Stayed home all day. FedEx calls at 3:00 to tell me Ikea only put my street address on the label. Not delivered on Monday. Now it's Tuesday. What a runaround! Never again will I order anything from Ikea!

I would suggest you make sure by opening the boxes there that all is what you ask or you risk to run around for erroneous item like it happen to me. I decide to take a new office chair which is compose by a base with wheel and a top. I had to pay in a different department because the printer on the floor was broken that trigger a series of delay like the base was stored too high and a special forklift was needed it and for security concern could not operate while store is open so I had to pick up the chair the day after the helpful manager that give to me at my question, "This the wrong chair, has no wheel." He had me convince that the wheel will be inside the base box only to my disappointment at home to have pick up the wrong item without the wheel; too busy, too superficial, too stupid. Don't know. Only sure thing is that I'm on my third trip to IKEA for a stupid chair!

Purchased MORGONGAVA latex mattress Sept 2015, we tried mattress at the Orlando many location many times before purchase. The mattress is claimed to be 100% Latex (85% natural15% synthetic) medium firm. The mattress was much firmer than expected but was told it would take time to soften up since latex is more dense. We had 2 toppers during the 2 years we have had it. The mattress also smells like a barnyard. Looking at the label our mattress is 87% latex 13% wool (from the label). Is that why it is so hard, maybe. It has also never soften up as we were told it would. So we thought we ended up with a defective product.

I was recently (10/14/2017) at the Plantation store location & made it all the way to the register & the lady (I do not remember her name) would not let me purchase this item. I asked her how much it cost & she did not look it up. She kept telling me it was part of a set & need a barcode. The whole time I was shopping at this store location I saw this exact same item placed all over the store in different locations. It was not advertised in any way shape or form as being part of set & I only wanted to buy one. The lady on register was very rude to me. I just smiled & walked away after nicely telling her I will just go & buy the exact item from a different store. She did not even bother to get assistance from a manager or anything. The whole experience made me feel disvalued as one of your customer. Very unprofessional & not at all how you treat a customer.

I purchased a bed frame from IKEA and paid 99$ for shipping. First time They did not come to deliver according to schedule but requested change of delivery date. Then they showed up on the rescheduled date but told me one piece is missing. So I called IKEA customer service immediately but no one answered. I refused accepting the delivery because of the missing part, and later was finally able to talk to Ikea customer service. They told me that it was my fault for not accepting the delivery; had I done so, I could tell them about the missing part and they would resend it. I told them of course I cannot accept a "partial delivery" and demanded a second day re-delivery or full refund. But they refused to refund for the $99 delivery fee, according to their "terms and conditions".

As such IKEA products are well engineered products and if they are installed wrong or you missed to include any part during installation then it can impact the entire integrity of the product/structure! I Designed and Bought a Pax wardrobe from Elizabeth, NJ store and paid for delivery and installation! Installation was done wrong by XPO logistics from the beginning along with scratches on the sliding panel/door which resulted the sliding doors to fall apart. Sliding doors of pax wardrobe fell out due to wrong installation of the frame. Sliding door has a gap some part of the frame was missing which resulted to have gap between the sliding door and wardrobe. Front panels of sliding door frame has scratches since the doors came out of frame channel it create scratch marks. I document these issues on day one and send pictures to ** and asked them to fix it.

I never seen more unprofessional and disrespectful way of doing business as it is in Ikea. The delivery is always late or they don't come or they bring it and sign with other people. The customer service is rude and unprofessional. I will never ever buy anything anymore from Ikea. They don't worth neither our time nor stress. Today they didn't call me upon the delivery when I specified to call my number and left a note. I signed for the second delivery asking again to call me and they delivered the furniture to somebody else. The customer service refused to help saying that I signed and got it. I don't know how to return my money now and I have no furniture. Evil company with bunch of unprofessionals.

On July 30, 2017 we ordered a desk top. Our credit card was credited for $316.92 at that time. XPO Logistics tried to deliver on 8/5 or 8/11, a Saturday. We weren't home. Went to the IKEA website to find a phone number to call and called only to sit for 30 minutes with no connection. So I tried a chat that must have been thru Facebook. Learning that they only delivery on Tuesdays and Saturdays I rearranged to have the product redelivered on Tuesday 8/22. Stayed home from work all day only to receive a Facebook message at 8 PM that they wouldn't be delivering it that day. IKEA got with XPO and by the sounds of it the product had been lost. I reordered the product and asked if I could have it delivered to the warehouse here in Grand Rapids and I'd pick it up at my convenience since this Tuesday and Saturday delivery wasn't working.

Placed an online order through IKEA.com and paid for home delivery. Delivery date for whatever reason was a couple WEEKS from purchase date, but set for Monday Oct. 2nd. Never received a call the day prior for the 4 hour window, but took off the day so I'd be there just in case. They called at 1 pm of delivery day to say it needed to be moved to the following day, but didn't know why. Promised I would receive a call that night with the 4 hour window for Tuesday delivery. Never received that call, BUT I stayed home the following day - just in case. I called Ikea, and they called the delivery company... came back online to tell me they were missing parts and that they couldn't promise when the furniture would be delivered. HUH?!?! I've always heard people make fun of Ikea and now I understand why. Another customer lost!

I am writing this review to give everybody a huge warning of ordering online with IKEA. I placed an order over six weeks ago and was not delivered as planned on original date. When I reschedule to the next date I had a window of 9 am to 1 pm. I called after 1 pm to check on the status. I was told they were running late. After 5 PM I called back and was told that my order was not on the delivery truck and they made an error. With no exaggeration I have never called them without a wait time of at least 45 minutes per call. The store is over two hours away from me, at this point I was so frustrated all I wanted was a refund. I was told I would be issued a refund.

I have IKEA Billy bookshelves from 1987. That makes them 30 years old this year, and they are still holding up. Never had a problem putting anything together, except maybe nailing the backs on. I've missed centering a few nails. I always find something useful, interesting, well-made, and/or inexpensive there. I love their coffee and jams, too, and bring home several bags and jars of each.

Went into my first Ikea in Denver while the girls were shopping, I made it my mission to see where all this stuff came from, even though the packaging appears to be from Sweden. You have to look at the very small print on the bottom. Didn't find one item made in the US. It's pretty much just all Chinese junk. Poorly made, out of questionable material, but nicely packaged. Out of all the thousands of items there, you've got to figure that there has got to be a few items, that the material that it's made from, would pose a health risk. Needless to say, we all walked out of there with just getting a few bottles of water.

I wanted a new kitchen in our new home so my friend who got an IKEA kitchen & loved it. Boy, I should have remembered she hired a planner. IN MY CASE: HELL - their movers do not move. I am waiting for appliance specialist for my fridge after 4th time because the movers did not bring strips to move fridge upstairs. The kitchen order was never complete and took 4 more deliveries to get final items. The people do not care - they just apologize. Worse service. They need to fix problem spending a week on the phone tracking and reordering missed items.

IKEA in Russia is example of low quality services. Queues for paying for purchases in the store. Paying in store is totally stupid organize. Have a queue 10 or more processing box but queue always more that 20 customer. IKEA may create seating place like in airport and provide ticket system with numbers. For people comfortable wait.

Went to IKEA to purchase furniture for apartment. The company XPO Logistics, who is a third party shipping company that delivers for IKEA should be investigated and shut down. This is definitely a fraudulent company. Delivery was supposed to take place today on September 24th. Received an automated phone call this morning from this number confirming delivery between 9 am and 1 pm - 1-877-636-4033. One o'clock came and went and still no furniture. Called IKEA customer service, and after customer service got in contact with the company, XPO Logistics told IKEA that they could not deliver my furniture because it could not fit on the truck! I have never heard such irresponsible nonsense in my life. Do not schedule a delivery and promise the items can be delivered if your shipping company is going to keep pulling a fast one.

I’m a student at UWaterloo and I’m new to Canada. I moved into a student apartment and ordered a couple pieces of furniture from IKEA. The first time the delivery came, they brought broken pieces. I had to send it back and wait another week for the replacement to come. The second time around, they came with the wrong pieces that did not fit my order. When I called to ask for a replacement again I was put on hold for 40 minutes before someone attended to me. Keep in mind here that I’m an 18 year old, leaving home for the first, moving to this strange country and having to deal with all of this on my own was really not making the transition easy. I have used IKEA before in all the other countries I lived in. I have never had such a horrible experience before. The IKEA here in Canada are just horrible.

My name is Kristina ** and this is the first time writing a review like this. The reason why I decided to write about my experience is because my patience is gone due to unexpected disrespectful and unprofessional customer service that me and my husband experienced with the purchasing in IKEA store. The most important is that I am trying to notify the CEO of IKEA or a general manager about what is going on with the service that they offer. I don't want nobody to experience such a misbehavior next time. Please, take in consideration this complaint and I will be waiting for actions that might take in order to resolve this issue.

I have never been more dissatisfied with a company before. I will NEVER buy from IKEA again and I do not recommend anyone else doing so. First, I ordered a mattress and paid the delivery fee (not cheap) because I could not/and did not want to deal with moving a mattress. The day of delivery I received a call four hours before the said delivery time, I was not home and said I would be back by 3, still two hours before the scheduled delivery time. The delivery man called me back not once, but TWO more times to see if I was home yet. When I got home he was sitting outside my house waiting. I saw only one man walk out of the truck and was sort of confused. He then told me told his partner he could leave, so it would just be him moving the bed.

Attention IKEA Customers, please ready before you buy #NEVER #TRUST IKEA #DELIVERY DATE. #TERRIBLE SERVICE!!! Bought furniture on Sept 2nd, 2017 for #SOLSTASofa, #MICKEdesk, #NORDLIBed and #FLINTAN chair. It was already insane that the delivery date was 16 days later (Sept 18). On delivery date, Sept 18, 12:35 pm E.S.T, I got a call from IKEA saying the delivery truck was #broke down, and need me to rescheduled delivery to Sept 20. I paid CAD169.40 for assembly fees, but when I told IKEA to #reschedule the assemble arrangement, IKEA told me they can come 8 days later (Sept 28, 2017).

Trying to get info about order that was suppose to arrive on 13Sep2017. NO sign of delivery. Tracking # is a complete joke. Received one - doesn't tell any useful info, in fact it doesn't even show up as a legit # according to FEDEX. WTF?? How did this company get so big with customer service so BAD.

Found a sofa. Price was reasonable, but not outstanding. Still seemed like best option. But of course it's IKEA, so getting the thing to my place in Madison is a nontrivial task. Still, seemed they would deliver. So tried to order it online. Whoops! Entered everything only to find at last page that it was not in stock. Waited three weeks for it to get in stock, and ordered immediately. Then a 2.5 week wait. Got email stated it was received by shipper, and they'd contact me about delivery. A full week goes by. Then finally a recorded phone call tells me they'll deliver at a time that won't work for me. Have to call IKEA, not shipper. 35 min wait to get to a person, who calls the shipper, and then informs me that they will call me to reschedule!

I was at IKEA store #409 and I purchased so many items, I ended up spending about $325. I accidentally left behind a couple items in the front of the parking lot entrance. Keep in mind There was no one helping in the store or to help load the items in the car for me. I was on my own looking for the items. I was sent with just a list to look for my own items instead of the employee assisting me because they weren't even busy that day I was there. I returned the next day to retrieve the items I forgot and was told there was nothing that could be done even though I showed a receipt. I'm so disappointed in the service. I had my kids with me. I was overwhelmed doing everything on my own with no assistance, to then not even have my things replaced the least they could have done... I will never shop at IKEA again. They just lost a customer. If I could give them no stars I would. The parking lot is still IKEA property...

Ordered a kitchen playset for my granddaughter, it will take at least 4 weeks to deliver. Call customer service for a delivery date, was on hold for over 30 min. and when someone answered the phone was very rude about when the part would be sent. I don't understand why it take so long to have an order sent, like they don't really care about their customers. Most of the items they sell look like college dorm furniture at best. Will not ever buy from them again or recommend buying from them. The website they tell you to use is impossible to get on, had to get a person from the store to get a simple order completed and they had problems too. Never again will I use them, they sell very low quality product at a high price.

This is my first time leaving a review like this, but I've honestly never been so livid about a customer experience before and need to express this. I found out last week that I'll be having company over this weekend, visiting from my home in another country. Since my home is so far away, I haven't had company in my current apartment for the year that I've lived here -- so I didn't have somewhere comfortable for them to sleep set up yet. I went to IKEA and I bought a great sleeper couch and I scheduled to have it delivered the following day, Sunday. Yes, another delivery horror story, I've read several in the reviews here -- but I don't own a car because I live in a city apartment, and I've had Ikea delivery work flawlessly once in the past.

We recently purchased the IKEA PAX units for our closet and had been working really hard on planning and my purchase. I waited all day long for IKEA to deliver and assemble my furniture and they said the weather had them backed up. Apparently the person I was speaking with about my IKEA delivery and assembly was not local. As the lies carried on for a few moments. I informed them I'm in AZ and it's not raining and that this is crazy. I paid to have my items delivered and assembled from the IKEA store in Tempe and then after a few more calls and the run around.

I ordered a couple of office organizers, despite the fact that the shipping cost was very high and that I wouldn't get them for two weeks. They seemed to be just what I wanted, so I went ahead with it, despite my reservations. The two-weeks-out estimated delivery date came and went. Finally, two days AFTER it was to arrive, and after I had already made an inquiry, my order shipped. All I got as a response to my inquiries was a curt email telling me to track the order on the FedEx website. The link they supplied was even to its general worldwide page, not even to the tracking page.

Wow... I mean, just WOW. Where to begin? I blame myself first, for ordering items that needed to be delivered and NOT first checking the small print about how anything over a certain weight (I'd guess whatever the UPS/FedEx max is, which is 75 lbs, I think) would be delivered by truck only, AND that myself or someone over 18 would have to be available to received said delivery, all while waiting within a 4 hour window - WITH NO ABILITY TO TRACK ANYTHING ABOUT SAID DELIVERY online, or by phone as well. I've spent almost TWO hours (total) on hold over multiple calls. No one answers the phone during their stated business hours. Is the department closed for some special reason? If so, how about an outgoing message stating so? Oh, it's open, but just no one answers the phone - GREAT (insert dripping sarcasm here).

I ordered a mattress from Ikea to be delivered 3 weeks after purchase. They outsource to a company called XPO which has a one star review. The delivery driver arrived at my door, peered his head instead my house and said he could not deliver the mattress. He is not allowed to remove it from the box but would be happy to leave it in my living room for me to carry up. This is an 80+ pound queen mattress. Had it been manageable I would have not hired a professional delivery crew. He took the mattress back when I did not agree to accept responsibility for damages if he removed it from the box nor left in my living room. I am dismayed that Ikea does not notify its customers of this caveat of boxed mattresses and delivery restriction. The delivery document they hand you with purchase does not state their declared delivery motto either. Ikea has lost a customer going forward.

We had purchased one sofa and two beds from Ikea, also we fixed delivery and assembly dates and paid for these two as well. The day after they delivered 10 pieces instead of 13! Plus one of the box was not belong to us! After an exhausted phone calls, they said they're sorry but we need to go their store to get the missing parts. We go and get it the day after, but meantime assembly team go back without fixing the furnitures because of missing parts. Then we call 6 more times and they said sorry! Again, and gave as a new assembly date for 2 days later, meantime we were sleeping on the floor with two kids! Finally when new date came nobody's show up! When we call them to learn what happened they said because of the missing parts they cancelled it! So simply problem is still on and Ikea people now saying that earliest assembly date is 2nd of September! Thank you Ikea for ruining our time... I will never, ever even buy a single article from you.

Spent over 2 hours on hold with customer service over a 2 day period to be told the local delivery company received my furniture order 2 days later than the date listed on Ikea's tracking site. Also was told local company has 7-10 business days to deliver to me although that is nowhere stated on Ikea's website (esp by the estimated delivery date). No concession was made to me on a $1700 order.

My order was missing one cushion for an ottoman. I spoke with Mathew on 8-18-17 and he was pleasant and helpful. I appreciate that with on-line ordering. I have a case # and new order # and the cushion will be mailed to me. Thank you.

I ordered and received the sofa bed but without the mattresses. I received the sofa bed on 13th August and they have told me I will only get the mattresses on 21st September. 5 weeks after the agreed delivery. This is customer service at its worst. I will not order anything from them again.

I placed on 8/06/17 for a RASKOG utility cart, which said was in stock at the Portland location, about 6 miles away. I couldn't come to the store so paid an additional $10 charge for home delivery. I have not received my order, as of 8/14/17. The order was placed Aug 06 2017 - 1:32 pm EDT. There is no phone number listed anywhere, in which to contact or track my order. What's up with this? Such poor customer service is not going to be appreciated.

I ordered a couch from IKEA the week of 7/10, with a scheduled deliver for 7/27. They give you a 4-hour window so I took that time from work to stay home for the delivery. When the deliver window was up I left my house as I had to return to work - I finally got a call at this time from the delivery service to tell me they would be there an hour later. I told them I needed to go to work so needed to reschedule then. 4 hours should sufficiently allow for traffic and other unexpected hiccups, but apparently not. XPO logistics is the company they use, who also has the worst reviews, but IKEA continues to use them for some reason.

Purchase $4,000 kitchen. Ikea hired a company to install the kitchens. The company does not know how to return phone calls but get about calling Mike who runs the installation company. He does know how to return your calls. Forget about dealing with the regional person for Florida, Cassidy. She can't return phone calls. All she does is send you email but they're quick to take your money. I have been waiting 2 months to have my kitchen installed to be told that I have to wait another week because Cassidy gave my date to another customer. If she would return my calls or she would have picked up the phone and call me to confirm the 14th I would have told her that I had eras pulling up the contract but she did not.

I ordered more than $250 worth of furniture online on 8/3/17 and decided to have them all delivered instead of picking them up, which was extra $50+. When I initially received an order confirmation email, it stated that my furniture MIGHT arrive on a Saturday. Since I was planning on going out of town that weekend, I emailed IKEA to ask if I could reschedule the delivery date. Once I sent the email through their website, I immediately received an automated response informing me that they will get back to me in 24 - 48 hours. Up to this point, I had no complaint.

I made an online purchase early in the morning on Saturday, August 5th and wanted to make a change on Sunday morning the 6th. I called the Ikea "Customer Service" numbers (both) and two hours and 47 minutes later I actually talked with a person. I was told that I would receive an order cancellation email within 24-48 hours. It is now Wednesday nearly 6pm (Sedona time) and still no email to confirm the cancellation. I have also, again called the 1-888-888-4532 "Customer Support" number to confirm the cancellation of the order (since the email has not yet arrived) and have been holding for 1 HOUR 14 MINUTES (still no answer). Help.

I call IKEA Friday the 4th. I am on hold for 2 HOURS!! They tell me they tried to called the trucking company but could not get anyone. They give me the number for the trucking company, saying they cannot change the date, but I have to call Monday.

I thought IKEA had this global model where you purchase services on top of your order. Apparently not in online sales and this is not clear in any part of their website and was even misleading at one point as I specifically checked it before putting the order in place. "Assembly service is available only when delivery is purchased." Purchased from where? From IKEA? This is online site, from IKEA Online? OR do they try to say purchase from store only??

I received two emails confirming delivery of my purchase with the 6 hour time slot. After the end of the time slot called IKEA customer service. I got the message that the delivery company even though they were aware that they were not able to deliver the night before, had not EVEN bothered to call and inform me. I lost a day at work and am still on line (for the past 40 minutes and counting) to complain to someone at IKEA customer service. Looking at the number of complaints on this & many other websites, I guess IKEA does not care about customer service and satisfaction with its delivery service. It's simple just use the same delivery companies Wayfair, Bed Bath & Beyond and Home Depot are using.

IKEA, you have to make an effort on your customer service and online order services. How is it possible that I have to wait an hour and 27 min. to be able to talk to a rep and ask to cancel an order? And if you want to cancel online, there is no way to do it so. You should take example on Amazon where you can manage your order easily. And your policy to give me a refund within 7 to 10 business days when you cancel an hour after you place your order? Seriously? The order hasn't been prepared. How can you keep my money like that?

What makes a company great? Isn't it the way the customers are treated and satisfied? I am an Interior Designer, specialized in Kitchen and Bath and for my service to be successful I need to rely on my product's suppliers and other businesses. I feel great admiration for IKEA products and affordability but when it comes to customer services, they are a complete mess. I am dealing with projects in different states so it is extremely important for me to get the best support from these companies.

Parts were missing of my online order. Waiting time was 2 hours over the phone. I buy my furniture only from IKEA and knowing how wonderful the experience is at the store, where every single detail is cared for, from customer service to cleanliness, I was surprise and disappointed that I had to wait what I think was an unnecessary amount of time. Thank you!

Experience from hell! I placed a order with IKEA three weeks prior to the delivery date. For the privilege of ordering three weeks in advance IKEA charged me an additional payment. So my delivery date was set for the 28th July. I rang in the morning to check delivery was still coming I was told yes! So I waited in all day for you guessed No delivery. I was told Monday so I rang Monday morning to see if delivery was coming yes! I was told yet again. You guessed No delivery! As of yet no delivery!!! What a joke!

My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!

We drove for 2 hrs and had spend a lot of time before deciding on mattress selection. We tried on multiple mattress in store before deciding on MATRAND Memory Foam - Firm. Which was perfect firmness when we tried in store. So we decided to pick it up. After following the instruction of keeping it for 72 hrs to raise properly, we tried it. And it was a bad experience. It was the worst firm mattress we had tried. We tried it for 1 night and we already had worst sleepless night ever. Next day we also had back aches. So problem is what you see in store is not what you get when you buy, at least for this mattress we experienced.

I ordered a Friheten Sleeper online June 10th and later realized the color selection was wrong so spoke to IKEA to change the order. I was advised the best approach was to cancel the order and enter a new order which I did on Sunday June 25th and was told the refund would process in 7/10 days. It didn't. Followed up July 27th and was assured the refund had processed, so again I went back to my statements and no sign whatsoever of the refund. I then called the same day and was on hold for 45 minutes and as I had other things to do I hung up.

Nobody has time for you. They can't get communication between stonemason and store. They are very slow as they are very understaffed. Staff must take blame when it is really a business failure. Your money is not found in the product value.

We were looking for a comforter in king size and could not find one. We found two employees who seemed to be bothered by us interrupting their personal convo. One especially. When we told her we couldn't find king size she laughed sarcastically and said, "Well of course we have them." She said, "Just look over there" as she pointed "They are in the box." We looked again, no king size. We returned and frustrated her once again and she pointed us in a different direction. Just rude and condescending. I expected great customer service and got none.

On June 25th I made a purchase of 3 products at IKEA.com and asked for a delivery on the Sunday after. I received confirmation emails that the delivery would be made on time but after all Sunday long at home waiting, no delivery, not even a phone call with an explanation. 2 weeks later I was given part of my purchase. Over a month later, they not even know what is happening and no explanation is given. If you really want service or to ever see your purchase try any other company. It's not just absurd and disrespectful, it's also despicable what they put customers through.

Add me to the growing list of completely dissatisfied customers. Placed my order for $1300 worth of furniture online. Waited two weeks for delivery. 14 boxes delivered, no paperwork from the delivery company to keep. A week later, we discovered a whole item missing from the delivery. I called and waited for THREE hours on hold. Nobody ever answered. I sent a generic e-mail on their site and got an automated reply that someone would be in touch. I called again this morning and waited a total of two hours to talk to a human. She indicated, after putting me on hold again, that there was a delay on that item. There was never any record of a delay. I was charged for it.

Delivery was incomplete, 1 hour waiting to start a claim, another 1 hour waiting on the phone to schedule the delivery of the missing items. I wouldn't recommend this company to anyone. Worst service I ever had!!! One hour waiting!!! Not even a government agency makes wait that much... Beyond words.

I recently ordered 2 furniture items for my new home. The billing address IKEA has on file is different than the delivery address, but I was very careful in entering the correct information when I ordered online. They twice tried to deliver the furniture to the wrong address, after I spend over 45 minutes on hold each time with IKEA customer service and also experienced long holding with their delivery company. I finally requested a refund for the original delivery fee and the additional $50 fee they added when they claimed I wasn't home for the wrong delivery address. I got email confirmation saying they would refund both if I called an 800 number--WHICH IS NOT IN SERVICE! I will never place an order with IKEA again. @IKEA

I made an online order to be delivered on July 16 2017. When the goods arrived, two boxes had been damaged by a forklift. I refused to take delivery of those two items and updated the manifest that I signed to reflect that. A week later I have not received any form of contact from IKEA. I have now been on hold for over an hour with customer service and have yet to speak to an actual person about my issue. If only I had visited this website before I placed my order.

If I could give minus 5 stars I would do it. Do not ever order from IKEA! We went to the IKEA's Brooklyn store on July 9. After we have found everything we needed, we were notified that Brooklyn store does not make deliveries to Connecticut. I had to call my sister who lives in Hartford and asked her to go to the New Haven store to make an order. When she asked about next day delivery service, she was told that it was not possible, even though my daughter was assured by IKEA that they do next day delivery.

I have ordered a king mattress among other things from Ikea Store in Stoughton, MA. The mattress was missing in their delivery. The delivery company blamed IKEA for it and pestered me to sign the delivery order. I called IKEA to complain. They gave me a case ID and said they would contact me shortly. They Did not. I tried calling them again. I had to endure over 30-35 minutes of wait time each of the 5 times. You would not even be given an estimated wait time or call back service. Even the email service says will get back in 2-3 days!!!

Ordered bunk beds and a trundle and was told my items would be delivered by July 19. Received an email and text that the shipping date was earlier. 2 days earlier! Very happy with the items and the shipping/delivery processs from the Frisco, Texas IKEA.

IKEA has the worst customer service possible. It is virtually impossible to reach them by phone without waiting on hold for an hour or more and still the problem is not resolved. We knew that it would challenging to put the furniture together, but did not anticipate such horrible issues with purchasing and delivery. It took all morning to place my order because the online order did not allow me to have delivery to our son's address in New York City. I had to wait to speak to someone on the phone, who finally was able to help me, but then I received an e-mail that the furniture would be delivered to MY home address. On hold another hour trying to straighten that out. Finally delivery day came and I received a call that they were at my son's address and he was not available (I know he was there) and they would only wait 15 minutes.

IKEA appears to disrespect its customers in most respects. Their online listings appear to represent specific products, as if instructions will guide assembly to resemble the product pictured. In fact, more and more IKEA furniture requires customer determination of outcome and final appearance; I had to drill my own holes, saw back panels myself, and adapt parts not meant for the product to make it safe. Only after purchasing and beginning assembly are these limitations apparent. Support staff fail to take responsibility for assemblies lacking structural integrity. "If it falls apart, just bring it back."

I placed order July 2, 2017. Delivery est. July 10, 2017. Received July 7, 2017 which would have been a happy ending, except the bed required a 2-part slat foundation, I received only one part. I called Customer Service and they were all too happy to resend a complete replacement with free shipping ("It is not cost-effective for us to pay for return shipping and restocking") and refund my original shipping charge. So far, sounds good. "Oh, sorry for delay, it should be delivered by the 14th. We will send you an email with tracking information."

No clue on shipping. Waited whole day no phone call. Cannot find online tracker. It takes you in circles. Website is not user friendly at all. Called customer service and almost 30 mins no response and keep hearing IKEA ads. They are doing good just because of their cheaper products. They are worse if you order online.

Do not order from IKEA! I placed an order on June 19 and it was shipped on June 22. I thought everything would go smoothly from here. I received another email the next day that I would receive a call from the delivery company in 2-3 days to schedule a time. I did receive a call and scheduled my delivery for June 29 and made sure I was available from 8-1 which was a wide time range. They called when they were about 30 minutes away and showed up on time. However, they got out and searched the truck and said none of my items were there. They gave me a number to call for the main delivery company and then I started getting the runaround.

Ordered furniture. Delivered in 3 days broken. Informed it would be 3 weeks for a new one to be reshipped. This took over 75 minutes to obtain a cancellation and confirmation and their rep hung up on me when I asked to speak with a supervisor. IKEA sent an email I would not be reimbursed for 14 days. I had to spend another hour putting their cheap materials back in the box. The entire process and chaos is not worth anyone's time or effort. The company broadcasts 25 years guaranteed satisfaction but their workmanship is the worst and they use the cheapest materials. Don't bother with this company. They are a complete joke. Their products should be thrown in the landfill. Nothing but cheap service and the customer treatment is appalling.

Furniture delivery scheduled. Deliverers showed up on time, no probs. In the middle of setup, they got a call from IKEA. Then promptly - without ado or further explanation - started to pack up my furniture, re-box what had already been brought in, opened, begun setup... And put it back on their truck!!! Again... without explanation!!! I promptly thought they were perhaps "stealing" my furniture - even after their explanation that IKEA told them so. So I closed up my house when they left. Locked it! Put an abrupt stop to that!!

I made a $1,500 order to our Clemson, SC office and they STILL have not delivered out items after we've paid for them. We ordered on June 22nd and it is now July 11th and we still do not know what the status is of our order. We've been given the runaround with their logistics company, STI. They claim they could not deliver it due to the area "not tractor trailer accessible." I called their outside deliverer and went back and forth with STI for over 2 weeks and they keep giving us the runaround. IKEA claims they have no control over where the order is. They told us that we needed to rent a U-Haul, drive 2 hours to Atlanta, and come pick it up from their warehouse ourselves.

Order a sofa collection from IKEA about 3 weeks ago. Should've been collected on the first weekend but they didn't introduce me into the system. I called them, they rescheduled the collection for the next weekend. The first collection attempt failed because the guys didn't have the tools to disassemble the sofa. They rescheduled the collection for the next day. Next day no one came to my house as 'the car got broken' (I'd been waiting them the whole day and they only notified me at 8 PM, the collection had been scheduled for the morning). They rescheduled the collection for the next day - same story, no one came to collect it, moreover when I called them they told me that it's marked as 'collected'. Since then they had 2 more unsuccessful attempts to collect it, justifying it as the 'car got broken'.

I ordered 2 beds, a futon, a dresser, and a glass top on 6/19/17. I wanted to have them when moving into my new apartment on 6/28/17. I was given a delivery date for the day I moved in, which then turned into the day after I moved in, which then turned into 2 days after. I was fine with that, but the night before it was to be delivered, the driver called and asked me where I was located. I gave him directions and cross streets because he did not know the area. He was very rude on the phone and kept asking me if his 18 wheeler could make it into the area. I assured him it would as they were coming in regularly, and one just came in that morning to deliver my patio furniture. Which coincidentally arrived 8 days early!

I placed an order on Friday 7/7 online for Ikea USA. Have been trying to cancel the order since Saturday. I am put on hold endlessly. Right now I have been on hold for over 36 minutes. They could not cancel it in the store because it was an online order. The UK live chat service could not cancel it because they don't handle USA orders. This is a disgrace!

I placed order for some furniture worth over $700 online through ikea.com. I accidentally placed a double order for a desk so I called the next day first thing in the morning. After staying on hold for about an hour, I explained the situation to a customer representative. She told me that she would cancel this order and place the correct order instead. Shortly after I received a new confirmation email with the correct order and an estimated delivery date. Two weeks passed and I never received a call from the delivery company. After the delivery date has passed I called IKEA again.

We bought this rug from Ikea Thailand, and a few months later we had bugs in the carpet, I thought the wood on the floor was attacked and that even it was coming from the floor but after checking all the mess was coming from the carpet itself. I have sent a complaint to the appropriated service, who were quite cooperative at the beginning, but then sent me a very silly answer explaining that they never had this problem before and checked in their store, and are sorry for the inconvenience but are not responsible. It is very wrong, and very upsetting, Ikea was I thought a serious brand, I never think of writing reviews but they deserve it.

The printed delivery date was 7/2/17 9:00 AM to 1:00 PM at the Bolingbrook store. No delivery was made or did I receive any notice. Called their 888-888-4532 hotline, now the delivery date is 7/5/17 after 1:00 PM. Hotline girl stated, "The store was supposed to contact the trucking company to get the available dates from them." So they are blaming the store, not her problem. I want to go pick up the product myself now but cannot reach anybody to confirm product is available at store. Very attentive when taking my $860, but not so much when you start getting jerked around. P. S. This is the second time that the shipping has been an issue. Last time they said the truck broke down. That was a purchase over $1000.00.

I called Ikea prior to purchasing items because I needed the items on a specific date. They claimed that I could pick the delivery date. We did and the items did not show. When I called customer service I was on hold for 55 minutes before they picked up. They could not tell me when the items would be delivered because they delivery people did not have the items yet. I called the next day. Again, I was on hold for 50+ minutes and they still could not tell me when the items would be delivered. At that point I asked for a refund. They gave me a refund that will take 7-14 days to show on my account. I will NEVER order from them again and I suggest that most people think twice about it.

I purchased a sofa and a kitchen table online. I have been rescheduled 3 times already. 1st time I took a day off, waited at home until 3 pm and was called for the truck broke on the road. I rescheduled again, took a day off again and the delivery failed as the driver showed off unexpectedly at the wrong time frame. [I have an email that proves it]. I rescheduled again, and the Lead resolution from Woodbridge VA told me he was going to refund my delivery fees to compensate my 3 days off that I took for nothing. Turns out I have never been refunded of my delivery fees. Of course.

To complain. I purchased a 1300.00 order and set up a delivery and assembly service, for my daughter's bedroom, this past Tuesday, between hours of 2-6pm. Needless to say the delivery never arrived and after hours on the phone with IKEA agents, the delivery person called at 9:30 pm to say that my furniture would be delivered at 11:30 pm... maybe... and then would be installed by 1am! I rescheduled for Friday, between hours of 10 and 2pm and as of 3:32pm, no one has contacted me and the delivery service has no idea where the driver is. I cannot tell you how frustrating this is and how unprofessional and inconsiderate IKEA and the delivery service is for A. IKEA continuing to use this service and B. the delivery service not letting me know what is going on. I will not be using IKEA anymore and IKEA should be held accountable for my time!

I'm sure this isn't rare because I've seen horrible reviews they have gotten for customer service. My personal experience has been the worst. I recently purchased items online and the next day decided to cancel due to the fact of the shipping prices. They approved my refund and sent me an email for cancellation, which was a good thing. Then the lady told me it would only take 3-5 business days for the refund to go back into my bank account.

In June I placed an online order; I followed directions on order confirmation; to correct billing address; but each customer service representative put me on hold again and sent me to another customer rep until the 5th one said the order went through no issues. Yesterday IKEA emailed my order was mailed. 10 minutes later IKEA emailed that my delivery could not be made. Call to reschedule. Two phone numbers called three times each yesterday and today; no one answered the phone! Folks here heard IKEA message play for over 32 minutes each time. I called their local delivery service; who has in fact received the order number; but nothing has arrived for them to deliver. I placed an online inquiry; IKEA says they will respond in 24 to 48 hours!

Make sure you never want to return an item to Ikea. I waited for over 30 minutes during non-peak hours but still wasn't helped. When I complained to a manager he simply shrugged his shoulders and said it could be another 30 minutes. He could have cared less. I left since I couldn't wait an hour and called to complain to a higher manager. There was no offer to help me return my item. When I asked they simply told me my concern would be noted.

IKEA online orders are HORRIBLE. It took 2 weeks to send the table that I ordered, and another week to receive it. In that time, I went to the IKEA store and just bought it there. The problem came when I tried to cancel the order. I called twice, and was on hold for an hour each time, with no response. I emailed their customer service department for returns, and they respond 4-5 days later. After my first email to cancel the online order wasn't answered, I wrote another email 5 days later to cancel the order, and got a response saying that it was sent out by FedEx already (which it wasn't), yet it only went out 2 days after that.

I bought a bed frame + mattress online from this store, not knowing that it was going to be a horrible experience. I schedule the delivery about 3 weeks after I made the purchase (about 900 USD). The day that it was supposed to arrive, of course nothing happened. It was really hard to contact customer service because you usually have to wait at least 30 minutes on the phone (while they tell you how an "awesome" their company is... Haha sure). After waiting and finally talking to a human being, she told me that only one piece out of 8 is in the store, so I have to wait... For how long? Did I ask, she had no idea, but it could be weeks. Of course I needed a bed because I moved to a new APT.

I went to the Coquitlam Ikea store last month to purchase a crib for the upcoming arrival of my baby. When we grabbed the boxes in the warehouse there was a set of 3 boxes for the crib which we brought to the front check out. When the teller went to scan the 3 boxes she told us "you don't need that 3rd box". We said "Are you sure... They were all together as a set?" She reassured us that we 100% didn't need the 3rd box so we finished making our purchase and then drove home 4 hours to our place in Kelowna. When we got home and assembled our crib there was a whole lot of parts missing... Guess what?! Turns out we needed that third box. After spending an hour on the phone with customer service they notified me that the missing parts are on back order.

I ordered in store for a home delivery with assembly. The man who came was incredibly nice and helpful, but my order was missing a sofa. I called IKEA and was told that they had sold out of my sofa - even though I had purchased the sofa already. They informed me that I would receive a refund for my order and a call within 48 hrs from IKEA. I have received neither! I have now been on hold for a mind numbing 2 hrs waiting for a customer service agent. As they tell me how much "they value my patronage" over and over again - I realize how little they value my patronage! I will never buy from IKEA again!

I purchased my items in the store on 5/29. I paid in full and set up delivery for 6/8. IKEA sends numerous reminders of the delivery date and time, so as not to be inconvenienced should you not be home. I was home. I took off work. They show up on time, with slipcovers to the furniture I ordered and some cabinet hardware I did not order. I was told to contact the store to discuss when my other items would arrive. After being on hold for over an hour, I am given a case number and told to expect a call. I received that call the next morning, the representative was apologetic and empathetic. That is the last person I have spoken with. The Bolingbrook store passed my case (the buck) to a larger store in the area. I have heard nothing! I am out $1000 and have no furniture! This will be my last purchase ever from IKEA. If only I had pulled up Consumer Affairs before my purchase. I am spreading the word, do not shop at IKEA.

I cannot explain the amount of frustrated I am at this point. I received an email on 6/4 that my order was being shipped. This consisted of a sectional, ottoman, and a living room chair. Not a small order. I received the next email 6/8 that it was ready for delivery, received email on 6/15 that it was to be delivered on 6/16 (which was the scheduled date), received a text msg at 6:25 on 6/15 that it was to be delivered between 9-1 on the 16. I called at 10:45 on 6/16 to see where we were at on the list and was told I was 3rd on the list and it would be delivered in 40 min to an hour. At 1:45 I received a call that it would not be delivered because they did not have the sofa. I was told to call Ikea.

I would have given ZERO stars if possible. Much like everyone else in this thread, I have had a terrible experience with IKEA online. On 06/13/2017 I ordered approximately $1200 worth of merchandise, two chairs and ottomans, an entertainment center and a storage cube. All to be delivered by STI on the 13th of June. Two weeks after order date. 06/13 comes and goes, no phone call from either IKEA or STI. Called IKEA on 06/14 to find out why I had not received my merchandise as promised, no one answers the phone for customer service, so I called the sales line, that picks up instantly, talked with sales personnel, transferred to e- commerce center and put on hold for over half an hour, told no one at STI would return calls from IKEA.

I ordered a shelf. Next day I realised it was not the right choice. I tried to cancel but was told it can only be cancelled within 2 hours of ordering. They said I had to wait till it was delivered and then request forms to return it. At time of ordering they said it would be delivered in 5 days. It took an entire month! Then I had to wait 4 more days to get them to email me the return authorisation. Then I went to FedEx to return it. Then I had to wait 2 months to finally get a credit! The entire episode took 3 months. Calling them is a waste of time. I would NEVER consider doing any business with them again.

Saturday before noon I ordered two items from Ikea. Reviewing the e-mail confirmation in the pm I realized I had made a mistake. I called to correct. Please note this was 4 or hours later. I was told the system was down, but I could cancel. I cancelled. I wrote a complaint. The response said orders cannot be changed once payment is made, which of course is as soon as you place the order. For cancelation, it seems Ikea's policy is to charge the delivery charges regardless. This is of course substandard for online shopping. I ordered a similar item at a similar price from another company, who in addition does not charge shipping. My conclusion is that Ikea has no interest in online merchandising. I will not shop Ikea online again.

Worst customer service ever. I ordered furniture in IKEA Conshohocken store and was given a delivery date. When I did not hear from them a day before delivery, I called and after many calls and waiting endlessly on the phone, I was told my order was sent by them to the wrong warehouse. They cannot refund my money unless they get back the furniture from the wrong warehouse. They don't know when they are getting it back and when it can be delivered, if at all. When I called the store manager the next day, the operator says there is no one available I can speak to. I left numerous messages and called their support line many times. PLEASE THINK AGAIN BEFORE ORDERING ANYTHING BIG ONLINE OR IN STORE. They are okay if you go and buy small stuff and put it yourself in your truck or car. AVOID THEM!!!

We are first-time purchasers of any IKEA products and we made our purchase online, designating the furniture for delivery. We received an e-mail confirming that the furniture would be delivered on a specified date and between a range of time on that date. We ensured someone would be home to receive the delivery. After the initial delivery timeframe, we received an e-mail indicating the delivery would be delayed to a later timeframe on that same date. The delivery never happened, no additional e-mails have been received telling us the status of our delivery now, and we have received no phone calls (despite our contact information being readily available on the order).

Don't use child care here. My child and I were abused by child minding staff in IKEA Richmond. Nathalie the staff signed up and she told me that my sign was different so she won't return my child. I brought my child to the child care while I try to return the product and had to pickup my child right away, it was 5-10 minute after I signed up. She talked to older coworker but she laughed at me that she didn't remember me and called manager immediately. They do remember me, they gossiped about me in front of the children because I complained about the staff before.

I called IKEA on Saturday 6/3 to discuss my online order. When I called I got the automative service telling me all customer care reps were assisting other clients. I waited on hold for 50 minutes till I went and got my daughter's phone and called in and hit the option placing an order. Funny I got someone in less than 5 minutes meanwhile I was still on hold on the other phone. I explained to the rep I wanted to speak with someone regarding my online order and he informed me he couldn't help me. I told him that I had been waiting for over an hour now for a customer service rep in that department. He said "Sorry for long wait. Let me transfer you to someone now." Guess what. I was put back on hold for an additional 40 minutes.

Make sure you have UNLIMITED amount of free time to CALL everyday to track down where your items are!!!! Hours and hours of my time, and NO ANSWERS!!!! I ordered almost a month ago, NOTHING! No one knows where our stuff is and everyone tells you "oh it's on a truck" **, seriously! Lies lies lies. They say every time "the delivery company will reach out tomorrow or the next day." That has NEVER happened!! I even called the 2 delivery companies, THEY HAVE NO RECORD OF OUR ORDER! Looks like IKEA takes your money and the "third party delivery company" steals it with no intent to ever deliver. Horrible!!!!

I had placed an online order for Ikea mattress and bed frame. Received only the bed frame with no indication as to what happened with the mattress! I called the useless customer service number and was on hold for 1.5 hours and it got disconnected multiple times with no help at all! These guys are thieves! And are horrible at customer service! Please order from any other company than Ikea!!!

The items I received were totally different than what I ordered online. Ikea's return policy states that I return it at my own expense??? I ordered organizer boxes which should probably weigh approximately 1-2 lbs. but I received 2 iron chairs which weigh tons!! So how do I return it and at what cost to me?? I tried calling customer service but no one ever picked up. I wasted two days of my life. It was after this experience did I read so many negative feedbacks about Ikea. So now I know better!

I had ordered some furniture with Ikea USA online with delivery date chosen. I emailed them few times and no reply came. I called them few times, they made me hold for more than an hour and finally no response. I have no idea when my stuffs are going to be delivered nor whom to contact, really unprofessional.

Placed an order for kids bed in March. Received the order in April and delivery people damaged the item when they were actually bringing the items from the truck to my house. Told them to take the whole bed back (6 boxes) - they have taken only the damaged box. I ordered the replacement which was promised by IKEA over the phone in 2 weeks, May 2nd. When the order confirmation got through - the delivery was changed. After a few updates from IKEA it was delivered on May 25th (2 months after we initially ordered the bed). When delivered on May 25th the delivery company STI refused to take the 5 boxes they left last time and added the 6 boxes of a replaced bed, because they did not have the paperwork. Guess what!!! The same box was damaged again but not the piece inside, so we decided to keep it.

Three scheduled delivery dates, two no-shows and one partial delivery. They've lost a customer - I was going to redo my kitchen and closets. I won't use IKEA if they can't even manage to get a couch delivered.

I ordered 4 plastic bag dispenser $1.99 ea. on May 11. Est. delivery date May 22. It wasn't even picked up until May 19 by FedEx. It took 5 days to go from Shafter, CA to Sacramento, CA 250 miles. It is now May 23 and it is on its way to Oregon. AND I PAID $10 FOR LESS THAN 2 LB PACKAGE. Will never order from them again!

IKEA is a good option in general, but it looks like if everything happens with the order, it becomes a disaster, they cannot resolve it. I ordered furniture in IKEA online at the very beginning of May. I've got a standard "thank you" e-mail and prepared to wait. One week later nothing happened. I called to IKEA call center (as usual, had to wait on the line for 30 minutes) to find out that my account was not proceed as "the payment was not done". And nobody sent me any notification about this. My credit card meanwhile was charged for the amount of purchase. So after investigating that there was a technical mistake from their side, IKEA representative said that the order "stuck" and the only option was to cancel it and to issue order replacement. She did it, and sent me confirmation. I prepared to wait for my furniture.

Customer service is beyond unhelpful - expect to wait for over an hour just for someone to pick up the phone, then be very unhelpful, and then put you back in queue for another hour to try to get someone else to help. Of course, in the end, no help is offered and you feel pretty stuck and very frustrated. LOUISE from the IKEA call center in Maryland was particularly rude, disrespectful, unhelpful, and seemed to enjoy taunting the customer. I am very disappointed and will cancel my order, never order from IKEA again, and make sure to let everyone my experience. There are so many good options out there, go anywhere else. IKEA clearly doesn't care if they keep customers' business.

Made in store purchase to have items delivered, the process was good, they called 1/2 before arriving. The shipper said he had 9 pieces on work order but only had 8. I called IKEA customer service spoke with Michelle. She was very rude kept talking over me. She wanted to set up a case and have someone call me in 48 hours. I told her that was too long, the piece missing was the legs and I could not install cabinet without it. She said nothing they can do, need the go through process. I asked for manager, she refused several time to transfer me, until I had to tell at her. I will never buy from them again, the few dollars you save, you end up spending it again on wasted time.

I ORDERED THIS MAY 1st!!! $1,000. It was supposed to be delivered May 17th, a pretty long time, but hey, ok. NOW IT IS MAY 17 and I called the shipping company and it hadn't even left the Ikea warehouse until 5.16!! It should not take 16 days to put my order on a truck to get to an entire other warehouse! I NEEDED THIS SET FOR A PARTY MAY 28. IT SHOULD NOT TAKE OVER 28 DAYS to get my merchandise to me from another state!!!! They have no idea when it will get to me. Over a month, you have GOT to be kidding me!!! I could've ordered from China faster!!! They have over $1,000 of my money. I need the highest level of supervisor to get back to ASAP!!!! And my shipping fee refunded. This is COMPLETE and utter INCOMPETENCE!!! I should ask for interest on my money also!!

We ordered a shelving system on April 9th and finally spoke to someone on May 9th who said that the shipping department was closed and they would call me back the next day. The next day came and went without a phone call. We have now spent approximately 3 hours on hold to no avail and sent multiple emails without a response.

I contacted Traemand for assembly of my IKEA kitchen. There was a mistake made with delivery of kitchen parts and I forgot to contact Traemand. It was all my fault and understood when my refund was sent minus a penalty fee for not canceling in time. When I contacted Traemand again to make a new date, I repeatedly got no response from my calls and emails. The helpful and pleasant woman who worked with me on the first assembly turned nasty in emails and refuse to answer any of my questions. She said the company has no appointments but refused to give me the next available spot. I have no idea what happened and why I was frozen out since I admitted the mistake and paid penalty fee.

I just completed a rental home (out of state) rehab to sell it. I placed an order for IKEA cabinets & quartz counter-top on Saturday 4/1/2017. The order was picked the same-day and delivered on Monday 4/3/2017! I scheduled installation ASAP, which was three weeks out. I was placed on a waitlist for an earlier date and was able to save 1.5 weeks! The 'second-measure' for the countertop was scheduled for a week afterwards, with a 7-21 day wait-time for manufacture/installation.

I ordered online for pick up in store. I wanted to be sure I could pick up on my own schedule and not have a time limit and when I received my confirmation I had 24 hours to pick it up. I searched high and low for this information... Nowhere to be found. When I called customer service they informed me it was a common problem! What?! Fix it then. To add insult to injury they are dinging me with a $20 nonrefundable fee. I found it very funny the ad that was pushed toward me when I found this site was for Wayfair! Guess they will get my money. I tried customer service but they are so slow to respond with long wait on their phone. No thanks.

Not enough employees to service. Available staff are busy restocking the merchandise. Spent more than an hour in the store. Took pictures of the items which were not around to buy, only on display. Could not find anyone to help. When found someone in another area they wanted me to go back to the same area. By then I forgot where it was and how to go back. Came to the check out. There were only 3 to 4 check out counters working. Every counter had huge line ups. Left the merchandise and the store without buying anything. Ikea should seriously consider restocking and merchandise organization after hours. Put more people in every department to help. Certainly increase check out counters by at least 5 folds.

The kitchen cabinets we had installed from Ikea in Charlotte NC started to discolor not all at the same rate so it looks like a mismatched kitchen. We have been working with customer service for the past year to resolve this matter. They have given us the option of having the doors replaced by a third party company. That would be wonderful if we could see these doors which are not the same as we had. I would be afraid to agree without physically seeing what they are offering. Is this a lot to ask for.

I ordered two desks and a set of king size bed slats around April 1st. The website asks when you want it delivered and of course we chose the soonest date with was April 10th. Upon April 10th, we did not receive a call, email, go ** yourself, Nothing. So after checking with Ikea and talking to STI, we finally found someone on that Friday, April 12th that said, "Yes, we have your items. Would you like to set them up for deliver?" I asked for Friday the 14th. I get a call on Friday that says it will be delivered on the 15th between 11 AM and 3 PM. It is now 5 PM and we just got an email from Ikea saying the delivery would be Wednesday the 19th. This is ridiculous.

We ordered furniture from Ikea online. It got pushed back a week after the original date of delivery. They do not make it easy to choose a time that works for you. The day of the delivery (today) I got an email at 8:49 am telling me my delivery time was changed from 3-7 that day to 9-21 (the 21 I'm assuming to be a typo and they meant 12?). And now I'm just hoping it shows up today at all. On top of that, they do not have clear or easy to use customer service on their website. There is no reason to spend $100 or more for shipping with a company that doesn't respect you at all. It was a terrible delivery experience.

BE READY FOR BUGS IF BUYING IKEA FURNITURE! AND BAD ATTITUDE OF STAFF! I am addressing to you with deep disappointment and frustration regarding IKEA reaction (especially Quality control part) regarding my complaint. I have bought complete IKEA furniture for all flat on March 2014. And everything seemed to be ok. But, a couple of months ago we have noticed that bugs are coming out of the unprotected holes in the front plate of both beds. On Saturday, April 1st, we filed a complaint (HDS364435) and were promised that someone is to come and check in the next three working days and that happened. Two guys came, made some pictures and told us that someone from Quality control is to contact us in the coming three days. THAT DID NOT HAPPEN!

Brought a bathroom vanity and cabinet... Started peeling away within 12 months. Went to IKEA and was told the warranty was void if you got wet. Really water in a bathroom. Whoever thought people would be so reckless. Guess I just have to buy a waterproof cabinet from another store now. Did my money on that purchase.

I am 51 years old. I have NEVER, EVER received worse customer service than with IKEA. I have called 14 times now, and wasted at least as many hours on the phone, and had only ONE SIMPLE ORDER from the beginning. The consistent incompetence, rudeness, ignorance, irresponsibility, obtuseness, and obstinance I encountered with every single IKEA representative who has claimed to send the parts package that I need to assemble my IKEA couch, and then failed to follow up and return my calls and repeatedly sent the wrong parts WHEN I’VE READ TO THEM – PART NUMBER BY PART NUMBER – OVER THE PHONE, four times now!, is beyond comprehension. Four times now you have been sent the wrong parts, and 14 calls and at least as many hours on the phone later, and I cannot put the couch together that I paid for.

Placed online order on March 14, money taken from account on 16th. Estimated delivery 25th of March. Today is 28th of March. Have called local shop 3 times. Finally talk to someone yesterday and was told they are behind on getting orders done. Since the ordered hasn't even shipped yet, I said, "Just cancel the order." I was told can't do that. Now, I had already tried to call 3 times before and sent a email with no response, so I called corporate office. I could only leave a voice mail. Waiting for a callback. It has been 14 days since order placed and it hasn't even shipped yet. 14 dollars for a delivery charge.

Placed an order at IKEA online March 9th. The confirmation said delivery on or about March 20th. Seemed a little long for shipping when you're paying $10, but okay. Well today is March 21, and still no delivery, nor notice of delivery, nor have I gotten any satisfaction from the 4 phone calls that I placed to customer service. I called Sunday and they told me it would be "picked" for shipping on Monday the 20th. Still no notice. I called again today and guess what? The warehouse is behind in orders. No kidding? I finally had enough.

Materials are the worst, only last me few months due the ugly look it had. Ikea furniture is only good to the eye that's up. Super cheap material, assembly is a pain. Don't waste your money like I did, it's better off go somewhere else and paid more but you'll get in return quality.

Our foldable counter had bad screw holes. Out of 3 units one was defective. Never before happened and been an IKEA shopper for over 10 years. Furnished offices and our home. Contacted customer service, told them we live further away, sent a few pictures and they sent us not just a replacement for the defective part bUT a brand new item. Free of any charges. Really nice and fast help, more than happy. Thank you!

I purchased a bed from IKEA on Feb 24/17 and have being scheduled 4 different times now and still have not received my bed. Feb 10, first delivery, no one even called or emailed to advise a no show. Later this evening a girl called me and scheduled it for Monday, again no show but late Sunday a different person called me to advise it was canceled. It was now for Thursday 16, 2017 and again no show or call except a grumpy guy called late evening to tell me that it's being canceled. Today, I get a call from a lady, very grumpy and rude, English language was terrible and extremely hard to understand. She told me it was coming Sunday.

I purchased the HEMNES dresser from IKEA about 5-7 years ago. I was recently informed they had issued a recall on these dressers due to the possibility of them tipping over. I can say this happened to me, although, I assumed there was simply too many clothes in it. Once informed of the recall, I immediately called IKEA to evaluate the options. IKEA had three offers - 1: They will come mount the dresser to the wall for free. 2: You can drop the dress off at the closest IKEA and they will provide a reimbursement. 3: IKEA will arrange for a truck to pick up the dresser and they will mail a reimbursement.

Horrible customer service, runaround, always late with shipping. IKEA needs to reconsider their shipping practices and stop lying about their reasons for items not shipping. First order with them was ok, but the day before the scheduled shipment, they notified us that they had to reschedule for another day (do not recall their reasoning or even if there was any). You must set aside an entire day for scheduling and they don't call you with a narrower window until the night before. Because of this, the furniture couldn't be delivered until two weeks later.

We ordered a table for our company for 750.00 & paid another $100.00 for delivery, they delivered it at 8pm because we didn't call them after making the order to let them know we won't be open until 9pm. Those are their delivery hours. I asked if they could waive the fee and not charge us another 100.00. They said, "No way." So we cancelled our order altogether, they would rather keep our 100.00 instead of making 750.00, stupid company. We will never shop there again & we have ordered thousands of dollars of merchandise from them in the past. From what I read from other customers it seems delivery problems is what is losing their customers.

I ordered a chair online on 2/13/17 at which time Ikea charged my credit card. Since that time, I have not been able to reach them (long hold times) and my chair still hasn't shipped. I have made numerous calls to no avail. You are able to reach an operator and then are put on hold for an inordinate amount of time with no one taking your call. During one rare call when I did actually speak to an Ikea rep, Ikea blamed FedEx and upon calling FedEx they place the blame on Ikea leaving me, the consumer in the middle with no chair but a $66.00 charge on my account. After hearing my dilemma my credit card company quickly removed the charge. I will never do business with Ikea again.

Wish I had read the reviews before spending a day in IKEA and selecting furniture for my new home. I ordered a dining set having 4 chairs. I ordered 4 dining chairs and after 2 days of delivery sent email, I got another email stating that the top part of chairs are not available and I will be refunded. (What would I do with the Chair legs!!! if I am not getting the seat part?)

Terrible Customer service will NEVER deal with them again. Ordered over $1700 in merchandise from online store. Was supposed to be delivered - IKEA rescheduled the first delivery date... Then the second, no notice from IKEA while we waited for delivery. Rescheduled again. (all this time having our payment) Rescheduled again... This time we called to make sure they would deliver - was told, "Yes delivery on the truck on the way." Didn't show - didn't notify. On hold on and off for over an hour while transferred around - seems this is on purpose... Worse customer service experience ever - IKEA has no respect for you or your time. Be careful ordering anything from this company.

After checking on line it stated unable to order a kivik cover for 2 seater sofa. It was in stock. As I wanted several other items I decided to go to the store in Croydon UK some 120 mile round trip. The staff were unhelpful, rude and ignorant. I spent over £300 on only part orders as when I arrived half the stuff advertised on the stores website was out of stock. Asked to speak with a manager to complain. Guess what no one bothered to talk with me so I used the customer chat service on line. The guy couldn't even spell correctly, and no direct contact to complain to. What a crap company that used to be so good.

After ordering $2,000 worth of furniture I got a confirmation that the furniture would arrive Thursday between 3-7pm. At 7:15pm they were no show and they just said they were running late (after I called them). I had explained that that was an empty rental, they said they would call 20 min before arrival. They called at 9pm saying they were outside. I had to reschedule.

I order three items from IKEA (3 different utensil drawer trays) online on January 30th. I have an IKEA store located 25 minutes from my house. But I wasn't in the mood to drive to that location and stand in their lines just for these trays. I felt the $10 shipping charge was worth the aggravation. I immediately received an email in return stating that my order was processed and expected delivery date was February 6th. It is now February 10th and I had not even received a confirmation email regarding delivery or anything! I call them up and speak to an "Online Representative" who stated that the reason for the delay was that FedEx had been 10-days behind deliveries since the holidays!!! I told him that he was lying and that is not possible. He kept blaming that it was FedEx's fault and that my order had been picked and is waiting for them to pick it up.

We bought about $500 dollars worth of stuff and had to return all of it. They essentially put up every obstacle possible to prevent you from getting your stuff refunded. The store itself is also a disaster: it's a zoo, nobody helps you with anything, the store reps are super unfriendly. There is *ZERO* reason to ever go to IKEA. You are much better off on Amazon.

My children organized a Christmas gift for us through IKEA. It was guaranteed to be delivered by Christmas and it is now February and we haven't received our frames (the gift). IKEA have wrongly attached it to someone else's order, IKEA have sent it to the wrong address - these are the excuses so far. However, every time I ring no one seems to know what is going on. They lie and they also don't return calls. They took our money but do not help in any way to get the goods to you. There is no possible way to speak to anyone directly. It has been the worst experience ever!

I ordered from Ikea 9 days ago. The day after I ordered I found a desk chair I liked better at a different store so I called Ikea to cancel my order right away. They told me it was too late and it was scheduled to ship out the next day (ok, it was my fault I had buyer's remorse) so I was told I could refuse shipment but would lose my s &h fee. I figured I'd just keep it and not purchase the other one. 9 days have passed and I still haven't received my chair, so I call back. They tell me it's on the pick list and should ship out within the next couple days. Are you kidding me?? It was too late to cancel over a week ago but my order still hasn't been shipped. I was told there was nothing they can do. Worst customer service and shipping times I've ever saw and I purchase the majority of products online. Will never bother to order from them again. Save yourself the hassle.

I purchased a couch online and was supposed to receive it on 1/27/17, I cleared up my schedule so I would be available to be home that day, I got a call on 1/25/17 to let me know that my couch would be delivered on 1/26/17 from noon to 4 pm. I am busy!!! I have a job! I can't just go canceling meetings to sit for a couch. I called to reschedule and they said that the only next available date would be 2/1/17 but the thing is I'm going for a work trip for 2 weeks. So I asked if we could schedule for when I came back and they said it would incur in storage fees. If I cancel my order I don't get the $99 shipping fee back. This is really not how it's supposed to work here in US... Terrible customer service.

I have tried to use IKEA e-commerce to purchase a bed. The web module is not working! It gets hung in different stages and totally random with error messages. Attempting chat I received a phone number that could "resolve" my problem. It was apparently a rude individual who was assigned to take phone orders. When inquiring about details, I discovered that assembly (for additional payment of course) is offered only if purchased in a store. There is a $10 additional charge if ordering in store over e-mail. Summary: A trip to IKEA, 7 attempts in e-commerce and one rude phone call and no bed. It's not an effective way to do e-commerce.

I recently made a very large kitchen purchase. I paid IKEA $199 for IKEA Kitchen Planning service (IKP). That was probably my biggest mistake. I am an Engineer with expertise in CAD and had already designed a perfect plan but the IKEA needs the kitchen plan in their online planner to order and that has lot of limitations and extremely slow. So I decided to pay for IKP since it was going to be a large purchase.

Is it acceptable to receive your money back 28 days after you canceled your order? Placed an online order 1/1/2017, the money was drawn from my account within SECONDS. Canceled the order the next day,1/2/2017. Fifteen days later, 1/16/17 I still have not received my money. Sent an email to IKEA, “you can expect a response from us within 24-28 hrs after sending your email” today January 21, 2017, FIVE DAYS after I sent my email I received the following: "Our records indicate that your refund was dispatched on 1/20/17. Please allow 7-10 business days for your credit to appear on your account." I don't think it is acceptable that my money are drawn within second when placing an order but I need to wait for 28 days to get them back.

This review is related to the delivery process only and has nothing to do with the store or the product. The delivery company was North American Logistics. I'll add that I've spoken to senior managers at IKEA and NAL and both of them point the finger at the other as the source of the problem. I ordered my product online and was issued a delivery date. The day prior to the delivery I was sent a delivery window via text and email. I immediately called and informed them that it was a business and delivery prior to 5 pm was required. I was reassured it would be there in time and was even told that it would be delivered the next day in case of any issues. At 7 pm the next night I was informed via phone that there was a delivery attempt, which shouldn't have happened. I called the next day to ensure delivery would be that day and was told that unfortunately it would be another week since the deliveries had been scheduled for that day.

I bought a bed, sofa, mattress, etc from IKEA store via personal visit. I came back home and realized while assembling my bed that one of the part was missing. This part is mentioned in the IKEA reference manual and must be the part of items that were delivered. I called up the IKEA customer care and instead of accepting their fault he started convincing me to buy the same part again. I was given 2 options: To travel to IKEA store which is 120 miles back and forth and pay for the product at the store again. Option 2 was to order it online and pay for the product as well as the delivery charges. I ordered the product but have not received it until now. Even the delivery date has already passed.

Had $4000 of hanging cabinets (Besta), desk, filing cabinets installed in a high rise unit. 3rd Party did delivery and installation. Great communication several times prior to delivery, confirmations, called before arriving. Arrived on time. Fast installers, highly competent, superb service. IKEA Frisco. Installation downtown Dallas. Only one mistake or would have given five stars. Sales person left off one drawer front in order and we will need to return to store to pick up another one. But, for a complicated installation am well pleased and the extra money for putting together and installing was well worth it. After reading other bad experiences, wanted to share this good experience.

Placed an order on 12/27/16 for my item and my account was debited accordingly. Receive my order on 1/5/17 only to discover it was a set of twin sheets, not even close to what I ordered. I called customer service that day and was told they would ship the correct item ASAP. I called again on 1/13/17 and was told it was scheduled for delivery by FedEx for 1/17/17. I asked for a tracking number and they couldn't give me one but was sure it would deliver on 1/17/17. Today, 1/15/17, I called again and they informed me it hadn't even shipped yet. How do they propose I will get it by 1/17/17 if they hadn't even shipped it yet?

I paid $99.00 for shipping on my order and the delivery truck arrived TWO HOURS LATE. In addition, they were missing a piece of furniture that I ordered. I called the customer service number and I waited THIRTY MINUTES before I was able to speak to a representative. I then had to wait an additional TEN MINUTES after they transferred me to the correct department. Now I have to report my missing item, arrange another delivery date and wait another 4 hour time frame for my item I purchased. 6 hours I waited today for my incomplete order, 1 hour on the phone to report this issue and another 4 hour delivery window for my missing item. I will NEVER order from IKEA online again.

Delivery was scheduled for Thursday and time window was given from 12.00 to 2 pm. My husband took half day leave from work to wait for the delivery. He waited until 4 pm and no one turn up. No phone call to explain delay or problems. I called the customer line and was told Ikea could not contact the transporter!!! They promised to call me in half hour time. Again waited till 5.00 pm. No call or email. I called again at 5.45 pm (which took me 15 minutes to be connected!) and I was told that there was system problem and they can only deliver 2 days later. You would think people have no other better thing to do than wait for Ikea to deliver??? HORRIBLE SERVICES. This would be the last I'll time we'll buy from Ikea!

I have ordered items online to have it delivered to my office; however the officer who should be communicated with me he did not advise us on the delivery or the payment process... Apparently they do the accept postponed check. I got to know that after two weeks however I issued check. To proceed with an advance payment we email Ikea team that the check is ready for collection. The answer was "No, we don't collect it. You need to come and submit the check yourself."

I've placed a rather large order with IKEA recently and tried contacting them to check whether or not someone over 18 years of age would need to be present. The first time I called them, I waited for more than 30 minutes and had to hang up due to a meeting. Sent an email that was replied over a week later and after I ended up spending another 30 minutes to confirm that a 18-year needs indeed to be present. They claim they get too many calls! Well, they obviously need to hire more people! Duh!!!

Order a black cabinet instead of white so I called back to correct the mistake. 1st call to the call center= "Our computer is down. Call back tomorrow." Call the next morning = "cannot help you, go to the store." At the store the next day, I was told "cannot help you, your order is out of the store somewhere. You have to purchase new cabinet and refuse the one you order when they deliver in 2 weeks." The customer service at the store told me they did not care about what the call center told me, most of the time they do not know what is happening at the store. The service people at IKEA are not well trained and don't work as a team. Also the delivery process is given to a third party not well connected to the store. I am surprised they are still in business.

On 10/14/16 I purchased 3 products from Ikea, Tampa. I live about 45 miles away. #1-Resin sink 302.261.73 for 200.00. #2-Cabinet 801.955.36 for 199.00 and #3-Faucet 102.400.28 for 99.00. Total of 498.99. The sink is either missing parts to attach to the wall hung cabinet or I was not told to purchase the parts. Either way I need parts to attach the sink to the cabinet.

Ikea is a wonderful website, but if you were to get it delivered don't do it! I ordered on 12/25 and they said that the delivery should be here by 1/4. I had to call about 3 different agents as IKEA uses third parties for delivery. Now they are saying it will not be here until next week. It is very inconvenient when a website does not tell you when your order will be here. And on top of that they say that it takes 2 days for processing and no more than 5 days to send it out. Well it will be three weeks IF it comes next week. Never ordering from here again. I will next time just go to the store to buy items.

I ordered 2 sets of Malm drawers on Dec 9. I received the first set within 2 weeks however it's been almost a month now (Jan 3) and I have yet to receive the second set of drawers. I called Ikea and it took 30 minutes to get a live person on the phone only to be told my order is in transit. Which is what I've been told since the order was placed. CUSTOMER SERVICE NOT THEIR TOP PRIORITY. It would've been quicker for me to drive over to pick it up from the store. I WILL NOT BE USING IKEA EVER AGAIN FOR ONLINE ORDERS.

I have purchased 3 identical BESTA 60" tall cabinets over the past 6 or 8 years, along with dozens of other storage solutions for incidental and occasional use. I have a small construction company and have even sold 2 Ikea requested complete kitchens (less countertops and appliances), with very good success. On Dec 30, 2016 I purchased a white BESTA cabinet, with matching double glass doors, and 8 shelves, to store various table linens and placemats on low accessible shelves, in lieu of totes on closet shelves. This unit was a catastrophe waiting to happen!

We bought a small sectional in May, only 8 months later it already has ripped in 3 different places... all at the seams. We are mad and disgusted. We paid 1400 for this couch and are extremely disappointed. There are 2 people in our house, no children, and only one very small, elderly dog.

There were agents everywhere in the store. It took about 3 minutes, and someone showed me the area I wanted to look at.. Bedrooms. I love going to Ikea. It's a nice atmosphere.. smiling agents.. and lots of awesome furniture selections! Know what you want, when you go furniture shopping.. take your time, ask the attendants for help, make sure you check their prices, sometimes there are sales! I think Ikea is very innovative, it's a great place to shop for your house!

I was intending to buy a £100.00 gift voucher for a Christmas present and was bemused and annoyed by the fact that a standard delivery cost increased according to the value of the gift card I wished to purchase. Rather idiotically in fact, the higher the value of the gift card, the higher the delivery cost (an interesting way for a business to encourage higher spending from their customers!). The way in which they are posted still remains the same (standard delivery). I then called Ikea to ask for an explanation and was told it is "down to the picking in the warehouse process".

Delivery was scheduled for next day and time window was given from 1 to 5. I waited till 5 and then received call from driver that address is wrong and as per contract with IKEA he is canceling the delivery. There was nothing wrong with address!!! I had to go to store for rescheduling and I was told that delivery will be done two days later for same time window.... Again waited till 5, got email and call that delivery is delayed to 5 to 7, waited and then 8pm I called customer service of delivery company and I was told that delivery guy could not find merchandise from store!!!! DON'T PAY FOR DELIVERY... HORRIBLE SERVICES. Get furniture... hire someone for that much money to deliver if you are buying lots of furniture or cannot pick in your own vehicle or don't have friend to help!

Coat rack, bench and shoe rack for mud room. Never needed to use customer service. Everything came with easy instructions, all the parts. I had trouble picking what I wanted because all the different choices. It was very easy to place my order online after I finally picked what I wanted. I had to go back in and make a second order for the coat rack and bench because my daughter loved both and had a perfect place for them. The next time maybe I'll show her first and order 2 right from the start.

Queen-size bed & mattress. Delivery on-time. We love the bed and fast service. When it was delivered it was easy to assemble with clear instructions included with the product. We are very pleased with our purchase.

I went to Ikea for an inexpensive couch. Found what I needed. Went to fill out the forms and handed over my Amex. I was told that I could not pay there but that I had to go to the checkout. "Well where is that," I asked. I was told to go down the stairs and follow the arrows. Well the arrows just kept going and going. I understood quickly that I was being FORCED to go through the whole store AGAINST my will, so I turned around and got myself back to the beginning. Then I tried to exit. I was at this point NOT going to buy from IKEA.

Buying from Ikea is like buying from a yard sale. Looks cheap, but the terrible customer service, the time you spend assembling and fixing errors, and the loss due to a horrible warranty program make other option much better. If you want cheap furniture, buy Craigslist.

I am disgusted with my experience in the restaurant. The hot dog I had had mold on it and my chips were cold. The service time was very long and the hygiene was not up to standard. I am very disappointed.

After being delivered the wrong items in the boxes (items were labeled wrong), I have been trying to get IKEA to replace the item. They never returned my email. I have spoken to 2 customer service people who have both given me case #'s which one of them said the first case was already closed, even though I had not done anything with the merchandise. They suggested I drive 75 miles to the nearest store and bring the boxes back (I had paid the $150 delivery fee). I told them no, I'd like to have them pick up the wrong box and replace with the new box.