Havertys Furniture Reviews

Purchased 2, two seater leather sofas with recliner mechanism at a cost of $3,138.77 on 13th August 2017. Within a short period of time the material they used to manufacture the sofas started disintegrating and the sofas are falling to pieces. I called their customer services department and was advised that I should have bought an insurance policy from their Guardsman insurer to cover damage. I advised that this is not damage. This an inferior material that is disintegrating and they basically said that it is not their problem.

The interior decorator was just a “yes woman”. If I said I liked something she agreed. She did not take the time to actually work with me to coordinate the room. I would suggest an object and she agreed and put it on my order. I noticed but accepted her judgment. I am not an interior decorator. She must be right. The results are the ugliest living room I ever had. She tried to sell me a pale grey couch to go with my camel-colored recliners. The reason she picked the grey couch was it was in stock. I should have shopped elsewhere.

It took 9 months to receive OVER PRICED living room furniture. The backs had little cushioning, unlike store sample. I called & called. After 6 months, they will reorder. That will take another 6+ months. I just want my money back to go elsewhere. Do not buy from Havertys!!

I waited 5 weeks for my $2.6k reclining leather sofa to come in and missed work to be home for its delivery. The window they gave me for delivery was between 2:00-4:00 p.m. on a Friday. I was home and working outside in my yard from 12:00--4:00 p.m., yet no one ever showed up. I received a voicemail telling me that the delivery driver could not locate my address. I called Customer Service by 3:30 p.m. and was told that I would have to reschedule, that the driver was done for the day. Hmm...you have my correct address, but you can't find it, so I need to take another day off of work to receive my purchase? Google Maps marks my address precisely, yet you can't find it? I call you before the end of business to clear up your confusion, yet you cannot accommodate my scheduled delivery? There are too many high quality furniture companies who can deliver product to the customer as promised. I will not buy another stick of furniture from Havertys.

I was redecorating a condo and needed a dining room table and chairs and a sofa. We purchased both from Haverty's and when the sofa came and they removed a quilt that was protecting it, it was covered with lint. They did nothing to remove it so we worked on it and it was would not all come off. It seemed like the lint was glued to the fabric. I called Haverty's to complain and all they said was get a razor blade and try to remove it myself. So for the past 3 years the sofa has looked shabby because of the lint and now the piping or cording around the cushions has become wavey and doesn't look straight. Altho it is only 3 years old, I am having to replace it because it looks like garbage. I am not going to buy furniture at Haverty's again. They should have at least come out to see the sofa right after it was delivered but they wouldn't. I had purchased a lot of furniture there 11 years ago and their customer service was much more responsive then.

I purchased a sectional sofa from Haverty's and it was poor quality. First of all, it took 5 months to get the sofa after I ordered it, and It is not the Haverty's standard. I've only had the sofa 4 months and the cushions are already starting to lose their shape. I had to buy batting and restuff my cushions. Customer service has refused to do anything because they basically implied that one 173 pound person sitting on a sofa for 4 months will cause the cushions to lose their shape. I would call that a CHEAP sofa. Looks like I’m stuck with a subpar sectional.

**Manufacturer's warranty is a scam! Quality is Poor. **Added Protection doesn't cover damage due to poor quality product. I purchased a Harmony Grand Sofa that has shown signs of defect on the woven fabric Since delivery on 11/27/21: Color fastness/rubbing (27 days from Del) and Severe fraying Edges (38 days From del). Normally, manufacturers have product components undergo performance testing on upholstered fabrics to ensure product longevity. Typically colorfastness to crocking is one of the Tests that are performed. Unfortunately, according to customer service, this kind of defect is not a manufacturer responsibility... on a finished product that will definitively deal with rubbing/making contact with other fabrics!

Havertys raised their prices in the middle of a sale, then refused to honor the original price. (I have photographic evidence.) HIGHLY unethical. I will no longer do business with them. Pity for them, as I am building a new house and need to furnish it.

We had a bad experience. They changed the delivery of sofa 5 times. We wasted lot of time. We paid the delivery charges. We waited and waited had to take time off from work every time. Very unreliable. Do not waste your time.

So I was browsing Havertys Furniture's website for a new Sofa. They has a 36 months no interest financing so I decided to apply. I completed the information then it asked me to call a toll free phone number. I called as was told. I needed to go to another website, take a picture of of driver's license plus, get this, take a 5 second or 5 minute video of myself before they could process my application. Why would I be STUPID to upload my personal identification to some website to get compromised, and a video!! I have NEVER heard of a such. I flat out told her I'm not sending my identification to some website, would it be easier if I went into the store and applied, she said it would be the same process. Then she asked if I wanted her to process my application without uploading my information, I said yes, then she said I was not approved.

Very unsatisfied. Delivered furniture I didn't pick. Called and called. Management never returned my calls. Never going back. Year 2020 I talked to salesperson and he said he would talk to manager about this and that the manager would call me and I'm still waiting for call. Now we are in November of 2021.

We purchased a leather recliner sofa from Havertys in Feb. of 2021 and it was ready in June 2021. We picked it up from the store and it sits in the middle of our living room where it does not touch any walls or other furniture. We have no children or pets in the home, only 2 elderly people with no roughhousing going on. We noticed after 3 months that the 2 back corners have peeling leather on them. There is absolutely no way we could have caused this damage. It is simply peeling off as if it was too tightly installed on them.

In August 2016 we lost our furniture due to a flood. In October 2017 I purchased from Havertys in Baton Rouge two Forest Lane drawer nightstands, the dresser, chest and bed. I complained to the company about the smell on the inside of the drawers and was told the odor would fade. After many conversations with the company they replaced the dresser but it had the same odor. Four years later the odor in the drawers has not faded. Very disappointing to put on an item of clothing and it has a funky smell to it. I don't even use the drawers in the chest. I will never again buy from Havertys. Hope this helps someone from making the same mistake as I did.

We ordered the sofa in January of 2020. The sofa is finally scheduled for delivery in November of 2021. It took almost one year for the sofa to be delivered. Even given the issues with supply and staffing this wait is not acceptable. While there was regular communication we were given date after date after date for estimated ETA. None of these were even remotely reliable. While Paul was polite and good to work with and I believe he tried what he could. I will not be purchasing furniture from Havertys in the future.

My wife and I bought a dining room server. Three weeks after we had it we paid it off. It was $962. We paid all but $62.99 of it. We saw a matching dining room set that we like to have but Havertys or Synchrony Bank would not approve me twice. We tried for Teva. They would not approve. So I called the store to see if they took Visa and they said they didn’t. I feel like I was treated unfairl. Returning the server.

I purchased $7500 worth of furniture from Havertys in Maryland. Within the first 10 months, I had to ask for a return of three pieces because the upholstery was unraveling. I was given authorization to replace all three pieces. Two of the three they refunded because there was nothing like them to replace it. Apparently, you are given 20 days to order a replacement or you void your return. For the record, they don’t tell you this until the 20 days have passed.

$6000 for our home we lost in Hurricane Dorian which we just finally moved into after two very long hard years. The couch after being sat in for less than a week is wrinkled and leather loosened making it look years old. Havertys told me they stand by their product but they don’t seem to want to help. It’s amazing considering how many #hurricanedoriansurvivors purchased furniture from them after the storm. #Havertys… Where is your heart and customer service??? Update Manager of Boca store called basically demanding I remove my reviews! I told him his store sells this couch as well so customers should be aware.

Order sofa last year in August 2020 delivered in January 2021, the contract you sign says 8 weeks. Call the store, sofa was poorly constructed. Sent pictures. They finally agreed to exchange. Order another sofa April, as of this date still no delivery, 9/2021 now I am told a new date 11/2021. Talk to store manager, I am told that it's the vendor's fault not the store. Will never shop Havertys.

We have been customers since 03/2015 and am disappointed with the quality of some of the products. My first disappointment came when I got a Scottsdale Cocktail Trunk, it took me a few years and realized that it was not assembled right, I called and they basically said not our problem anymore. I should have taken the queue and never come back.

Sofa was delivered in good shape but less than 3 months, the cushions began to wear and fabric started to bead or Pearl. I called Havertys, and they sent me replacement cushion covers. When I put the covers on, they did not fit. They were too big for the cushions. Now I have a sofa that will eventually start wearing again and the sofa looks very unkempt with too large covers on them. Don't buy the Destination sofas. Big disappointment!

My wife purchased furniture from Haverty’s in March 2021 and it still hasn’t been delivered. The dates continue to change to a later date. No end in sight, to date. I have read other reviews about their delivery issues.

We ordered a sofa and 2 chairs in early November 2020. As of May 21, 2021 we have received only promises. This sucks. The furniture was promised for delivery in March. We constantly receive calls that have moved the delivery to June 2021

I paid top $$ for a sofa and recliner with the 5 year protection plan (that's a joke). After only 10 months we have had problems with the recliner so we put a claim in. It took them several months to answer our claim due to covid which in my opinion is a cop out for every business you deal with right now. They sent a tech out and told us the part had to be ordered. So we waited and waited, ok we get an email again several months later stating the part is no longer manufactured.

I purchase sectional sofa on 2/6/2021 and arrived 3/12/2021. Right side sofa had damage foot and fabric on center piece was loose and left side sofa did not align with with center piece. There was a problem with each piece. Havertys issued replacement and when 2nd delivery arrived on 4/2/2021 same issue even worse. Left side was lower so did not connect again. Sectional sofas should not have gaps. You can see where fabric was not put together correctly and used glue to put fabric together. I requested inspection on 2nd delivery but it is obvious inspection was not done or they would not have delivered defected sofa. I recommend if you do not like your purchase send it back and ask for your money back or you're stuck with it. No refunds once you keep it even if they promise to correct issue.

We purchased three tables and a sofa a little over a month ago from the Mesquite store. The sofa is back ordered until the end of May. When the tables arrived, one was wrapped but the other two were not. One of them has a chip in it. We called and were told we had to schedule an appointment for someone to look at it. Almost a month later, when the day arrived, we were called and told the person was not working today and we were pushed back until April 21.

Last year I purchase two items. One sofa that I still keep and have not used very often. It is manufactured in China with the worst materials and worst labor. I regret to have purchased from this company that advertised as a top quality company. Pure Chinese junk. Same can be said of the recliner that I have purchased from them. I wanted to return the items but when I read the bill it said that I only have THREE DAYS after delivering. It is not possible to know the quality of the product in three days especially when you do not sit on them all day. I regret the purchase and the only thing I can do is to warn other buyers not to make the same mistake I have made. Beware of this Chinese junk. Buy your furniture some other place!!!

I bought $11,000 worth of furniture back in December 2020. I was told it would be delivered March 11th 2021 and if that date changed the salesperson told me she would let me know. I was never called nor was the furniture delivered on that date. I called Havertys asking the time when the furniture would be delivered as I was at home waiting for delivery. The salesperson was extremely unprofessional and condescending explaining to me that it was ETA and preceded to tell me what ETA meant. As I reminded her that she was to call me if the date of delivery was changed. The salesperson should consider another line of profession if being professional or handling customers is not her forte. It is almost April and still it has not been delivered nor have I been called by Havertys. I will never buy from this company again. Once they have your money, don't expect them to lift a finger to help you after the contract is signed.

I bought 2 recliners, special ordered. Once we picked up the furniture got it home, after a couple months it looked 5 yrs old. Material was loose. They replaced cushion but it did not correct the problem. When I contacted them they said, "Sorry that’s regular wear and tear." The worst customer service I have ever had.

We purchased a couch and loveseat from Havertys almost 5 years ago and purchased the Gold plan after our sales person--JoAnn **--explained the benefits. We had an issue w/ the frame and had a service call. Based on the issue, Havertys issued a purchase order to replace the damaged sofa along with the loveseat (they were a matching set which was no longer available). We had amazing service in the store from JoAnn and we could not believe how fast and smooth the process was. We are so glad Havertys offers a warranty like this and they made it right in a very timely fashion. Samantha at the check out desk was very friendly and helpful in her service as well. Jo Ann followed up with us after the new furniture arrived to make sure we were happy with our purchase. The customer service and lack of pressure to buy make us happy to shop at this Havertys.

We purchased a lighted display cabinet. It was delivered broken, two trips to the store and 3 broken promises later, still no appointment to fix the problem. VERY POOR AFTER THE SALE CUSTOMER SERVICE. We recommend you shop elsewhere.

Over the last 2 weeks we've visited numerous furniture stores/outlets looking for that just right piece for our living room. When we visited the Havertys on Glenwood we were greeted and had the opportunity to work with Shalini **. Her professionalism, product knowledge and customer service made our decision easier than expected. I would highly recommend you request her as we will for any additional purchases in the future.

We purchased a not so inexpensive dining room table from Havertys Furniture. We waited a few months for delivery and setup. We hadn’t noticed the damaged finished because the blinds were closed at that time but about two months afterwards when the blinds had been open the light reflected off the table and revealed the damage. Since it's a table for six and our grown kids are not here too frequently we hadn’t used the table but a couple of times.

Lucas leather swivel rocker recliner@$1,000.00 experienced failure of dark brown finish down to the raw hide at headrest and arms as if it was painted on. Color began rubbing off after one year to complete loss after five years of ownership. A properly dyed leather will no do this. The leather on this chair is of the most inferior quality; looks good new - will not in a short time. Havertys, after several store visits and phone calls by me, refuses to stand behind in any fashion what they sell, even after the manufacturer's warranty expires. The recliner is still like new in all other ways so I'll have it restored on my dime and no more of my dimes will go to Havertys. Anyone can sell furniture; it's wise, however, to buy it from those who will service it.

My family is so upset because everyday we find screws on the floor that has fallen out of the chairs and table purchased from Havertys! The screws started falling out the first day of delivery! We had a tech come out to tighten them to no avail! We paid Macy’s price for Value City quality furniture! Never ever will I purchase from Haverty’s Furniture! So disappointing!

They were so honest and helpful!!! Everyone from Claudia the salesperson who was amazing!!! The guys who delivered my living room furniture were also great. Every that comes in and sits on them are shocked at how well they are made and they have built-in coasters so there easy to move. I greatly suggest anyone looking for furniture go to Haverty's in Ft. Myers, FL.

We have made several purchases and referred neighbors. The sales team is wonderful but the management behind the scenes is terrible and not customer friendly. After the purchase delivery is not timely and extremely expensive. Specifically we paid $299 delivery for 6 pieces. One piece was back ordered and not delivered. In the meantime we ordered and paid for two more pieces and asked that they be delivered with the piece that was back ordered. We were told there would be additional delivery charges! After much aggravation and heated discussion our sales person finally figured out a way not to charge us more for adding the purchase (a couple of stools) to our already paid delivery. She was great but it’s unfortunate that there was so much frustration involved!

A nice leather sectional was delivered missing a part to connect one of the sections. The same day I received a call from a Frank who said the part would be delivered and said he would call me back that day with a timeframe. A month later on tomorrow and still no part. Love the sectional but wish I had the part! Sectional over $3000.

I purchased a Serta Comfort Hybrid mattress less than 2 years ago. SUPPOSEDLY came with a 10 year warranty. The mattress is now starting to sag when you lay down on it. My wife and I are not large or overweight people. This should not be happening. The quality of this mattress is not the same quality as shown on the sales floor. My wife called up and complained about the mattress and they sent a Havertys service rep. He came and ran a string across the mattress and put some little block on the mattress and said it isn't depressed enough. Doesn't matter if you climb in bed and your butt drops 5-6". The test is a joke, just like their warranty. Havertys Service dept representative called me afterwards and said "can't help you". We will find a new mattress to purchase but it DEFINITELY won't be from Havertys. Like I said, their warranty is a joke.

Over the years we have purchased thousands of dollars worth of furniture from Havertys. No more will we ever spend another dime there. The power plug in our electric recliner broke on June 25, 2020 after only 5 months of use. I filed the claim. Customer Service called me the next day acknowledging the claim and requested evidence. I attached pictures. Three weeks later after 4 calls they advised it was sitting in their Braselton GA warehouse but could not ship due to “Fedex Problems”. They promised to ship once issue resolved. One month later no power plug.

Six years ago we moved to Florida. We furnished a good portion of our home at Haverty's. I had back surgery before we moved and already had a queen size Tempurpedic mattress which is great. I told the salesman that I must have a firm mattress. He sold me a king Tempurpedic Cloud, telling me it was a firm mattress. After a month I sent it back saying it must be defective as it was not anywhere near as firm as the queen we had. They sent me a replacement. It also was not firm but I thought it must be me as the salesman (Mr. ** who is no longer there) assured me it was a firm mattress. My back aches have persisted for six years and I just assumed it was for other reasons.

I really wanted to love my experience with Havertys. It seems silly but I have fond memories of shopping there with family and getting really great stuff. In fact, my parents still have some things they purchased years ago. The quality has always been known to be excellent. We needed to furnished our new place almost completely because of selling our home furnished. When we went in (early July 2020) due to Covid we were told things could take up to 8 weeks and that ordering anything that wasn’t on the floor (color-wise) would be a customer order.

Stopped in store on Hurstbourne and before leaving had purchased two chairs, three sofas, coffee table and rug totaling several thousand dollars. Paid for in full and was given scheduled delivery dates. None of the delivery dates were met and after 3 months, am told no delivery date can be given. Cancelled portion of order earlier and remainder after this news. No follow up from store or salesperson. Always had to reach out to find out status. Realize now, we gave Havertys an interest free loan! Never again. Their final suggestion? Cancel, which we did! Very disappointing experience. No care about impact on customer.

After 4 week wait for delivery of the floor sample, I got a partial yesterday. 2 pillows est $100 not received. Then waited all day today for delivery of a $500 table. Salesperson wouldn’t call back. Couches unpacked inside trailer and cushions thrown on trailer floor without protection. Large grease spot on couch. Now the delivery recording states September 16th for other delivery despite the fact that crew from day before confirmed table delivery today. Another 2 days wasted. They immediately took full cash payment, of course, they insisted on it. Customer is screwed all around. Bought floor model because I was assured quick delivery. $300 extra charge for top-shelf delivery! Don’t blame a pandemic. Blame people who just care about money and their commission. 6:30 pm day 2 still nothing.

Just moved to the Charlotte, NC area and needed some new furniture for our new home. Visited Havertys and seemed nice. Initial purchase included a sofa table, coffee table, and dining room table with chairs. Sofa table was in the show room and we could have taken it with us, but had a scratch and Havertys said they would repair and then deliver. The other furniture was a special order and would be delivered later. Weeks and weeks later... nothing. Sales person would not return our calls.

We bought furniture a few years ago. Based on Haverty's recommendation we also bought Guardsman Insurance. This year we have a claim. I had to file it twice in May and June. Finally insurance company responded and sent technician. After his visit we called Guardsman 4 times. We were placed on hold for hours and after long waits were just disconnected. Please stop selling not reliable insurance policies. Looking for a legal way to resolve.

I purchased a expensive recliner from Havertys less than 2 years ago, the leather is now peeling off of it. Havertys does not accept any responsibility for this. Their prices do NOT match the quality! Will not purchase from them ever again!

Be wary of all upholstered sets from here, especially the branch in Newport News, Va. I purchased the Darby King Upholstered Bed. Immediately I began to itch. My husband and I thought it was mosquitoes so we sprayed the yard. I kept getting bit. Finally, I found the culprit. Bed bugs in the headboard of the upholstery. I realized I began to itch immediately after this delivery was made. I even saw a bug on the headboard but thought it was just a random insect. I wish I had called then, but I'm not a bug expert, and I didn't know. Haverty's says there's nothing they can do. Not even an exchange of equal value. The protection plan I purchase, which was an additional $400 (Guardsman), say they don't cover infestation. So I spent over $4500 and neither company did anything to help. I As a paying customer, I'll have to put out more money to get this treated properly.

After one year of purchasing the couch and love seat, the couch was falling apart at the seams. Havertys said it was defective and replaced it. Then the love seat was falling apart. They replaced the seats on that. Now the new couch is falling apart again! They tell me I can purchase new seats. I’m not putting another penny into this expensive sofa. I just called the store and they are still selling this set. It is GARBAGE! Do not purchase the wrangler set. It is pretty but doesn’t last a year!!!!

Mirror did not come with hardware to hang it. I went from store to corporate back to store and back to corporate trying to understand how they could sell me an item and not supply hardware to hang it. I first complained to corporate and was told they would make it right. At my last interaction with them they blamed it on the vendor, if it wasn't their problem. Needless to say I'm done with Havertys.

In March 2018 I purchased the Nevada Floored sectional in Saddle leather. After the first year, I noticed the head rest areas became discolored. Recently, that same area has become sticky and the leather is becoming brittle. I called Havertys to see if someone might come look at it. It's two years old and clearly something is wrong with the leather. Havertys had no interest in looking at it and said the warranty is only a year. I spent thousands of dollars on a sectional that will now have to be replaced. I am really disappointed in the quality. Others should know they use poor materials and don't stand behind their products.

Purchased a sofa 14 months ago. When the first one was delivered it was damaged. 2nd one the springs are shot on both sides where you sit. Don’t even think of buying from this store in Ft Lauderdale. They do not stand behind their products. Don’t even get out of the car, keep on driving.

I purchased a bedroom set from Havertys in Virginia Beach in late 2016. A crew delivered and assembled the bed frame as part of the purchase. I was led to believe I would be getting a professional installation. I always noticed the bed frame was not the sturdiest, but was warned by the crew that assembled the frame that the product was just that way so I believed it was a bed made of cheap materials (true).

Bought and paid for a bookcase along with delivery. Was suppose to deliver today. Rushed out of work and a meeting because they apparently only deliver early..very bad place to buy if you are a working person. Anyway, was in my home when I received email they tried to deliver and I wasn't home. Also they claimed they tried to call but there was no answer. My phone did not ring. Totally bad experience. Hope they are more honest about returning my money. Extremely disappointed. P **

We purchased the Aviator collection chair, loveseat, and couch in May of 2019. First issue is that none of the furniture operates in the nature we were told by the sales person. It took 2 separate service calls from technicians to get the electronics functioning, albeit still not as advertised. I now have 2 pieces that have broken wood in the armrests from normal, everyday use. You can tell that the wood that is used for the armrest is very thin, and does not provide any support without cracking and breaking. Havertys has declined to honor the warranty on this furniture, and simply stated that it was due to misuse of the furniture. What a cop out, misuse of an armrest???. Do yourself a favor, and avoid Havertys at all cost if you want quality furniture that the retailer will stand behind.

Bought 3 rooms of furniture from Havertys 3 years ago. Have an issue with the footboard on my bed and tried to set up a service tech to come out and see if they could touch it up. It is out of warranty, which I totally understand, so I was told that I would have to pay a service charge of $99 for a technician to come out. When I tried to set up the appointment was told that they would not be able to do that. Not sure I understand why I could not pay to have technician come and look at the furniture to see if it could be touched up. Seems to me once it’s passed their one year warranty, they are done with you. Guess a $5000 bedroom set (not including mattresses) should only last 1 year, smh.

We have purchased over $15,000 of furniture from Haverty's over the last 15 years. A decade ago the quality was comparable to Ethan Allen. In fact, we still have our dining table and chairs from 2004. Our most recent purchases, within the last 1.5 years, have been completely disappointing. A dual recliner loveseat and two recliners. In August 2019, we purchased two Kobe wall hugger recliners and a sleeper loveseat. One of our recliners was delivered broken (the right arm bent outward 6"). They left it until a replacement could be delivered, which took until today 01/08/2020! Delivery arrived with no recliner on truck! I contacted store manager who agreed to pick up both recliners for full refund.

Nearly two years ago, we purchased the Bernhardt Colton Sofa (the extra long four seater) and the matching chair and Ottoman, for $4900 and we love the look (still do). Within a month, the cushions were showing noticeable compression and sagging as though the furniture was a couple of years old. We also had a problem getting the sofa to stop "teeter tottering". Because the sofa is so long, and the middle legs too tall, the sofa tips back and forth even though the leg levelers on the ends are fully extended. We called Havertys and they sent someone out. They worked on the legs, cut the middle ones back somehow, so the teeter totter stopped. The cushions were just "too bad" for us.

Bought several rooms of furniture less than 3 years ago and the leather is peeling on the loveseat and couch. Havertys has me spend money to have someone. One look at only to tell me they could do anything but recover and the cost would be on me.

We purchased about $5000 dollars worth of furniture last summer from Haverty's. About a month ago, I noticed 2 of the 4 throw pillows that came with the sofa coming apart. They were special ordered for the material we chose. They are fraying around the edges. When I contacted them, I was told I am out of the one year warranty. Mind you, this couch is hardly ever used and when it is it is used by adults. No children or grandchildren in the house. Their solution was for us to purchase new pillows from them or the manufacturer. Now why would I do that when the workmanship is so poor and they don't stand behind their obviously defective products??? I would definitely not purchase anything from them again. It is very disappointing that they would not stand behind their product. It is only 2 pillows. I would have thought they would try to make it right for an obvious defect. Never again would I purchase anything from them.

The service is great and the quality of the furniture is excellent. The prices are higher than most discount furniture stores but the quality makes up for the difference. They have no interest finance options that we use regularly.

November 2019. Bought a sofa and a recliner leather love seat, with the assurance that it would be delivered on the coming Wednesday. On Tuesday, when I called to confirm, I was told that I’d have to go to the store to pick up my sofa & love seat. After many back & forth and calls to the sales person who’d promised delivery by Wednesday we were told that we’d get the delivery by Thursday. The delivery was finally made on Friday evening and the reclining love seat would not recline. One month later we are still waiting for the replacement love seat. No compensation and absolutely no understanding of the inconvenience caused. Really disappointed. This is “top drawer delivery”. That’s a joke. W **

We purchased this expensive recliner in July 2019. There have been recurring problems with the electric footrest extending slight outward at the bottom when no buttons are pushed. It just happens. Two service visits in the last 30 days and they say there is no product defect. Each of the two times they came out, the problem cannot be replicated, therefore, they say there is nothing they can do. I understand Havertys doesn’t stock this chair anymore so, we are just stuck with a car. So much for what they call "Top Drawer" service. Not happy, and I will be calling their customer service every time the problem happens. Ron ** – Frisco, TX

One of my grandchildren is asthmatic so I told them no feathers. They said it wasn't but it was. I've fought feathers for about 5 years and all they will do is give me $100 credit on a new sofa. I took it back after a couple of years, and same saleswoman said it WAS duck but since grandson hadn't reacted, they wouldn't let me return it.

We purchased a sectional couch from Havertys and soon after realized that it would not work for our family, specifically my 83 year old grandmother, who I explained to customer service could literally not even get up from this couch without assistance as it is too low to the ground and the cushions are too soft, offering no support for her to push herself up on. They basically told me “we cannot take it back simply because you no longer want it.” I assist in caring for my grandmother and this couch has become a stressor for our family, and with literally NOTHING wrong with it, just is not working for our family, I believe it’s absolute BS that there’s nothing they can do about it. I’ve seen exceptions made outside of their “three day return policy”. There’s just nothing they WANT to do. I wouldn’t recommend them to anybody.

My wife purchased in February a custom made recliner, couch and chair so everything would match. Got it all delivered few month later. Found the right armrest of the chair out of shape, contacted customer service and months later we got another chair. Now we recognized that the fabric on the couch is different to the 2 delivered chairs. Again customer service - "we send you another chair," this number 3 chair was still the same fabric than the two before, wouldn't match the couch and didn't got in the house, again customer service - they send us a new couch and chair. The couch did not get unloaded from their truck because it had the same fabric than the 3 chairs and number 4 chair was not even on the truck because they found a hole in it.

I have never been more disappointed with furniture quality as I am with Haverty's. I purchased over $15,000 in living room, dining room, area rugs, and kitchen furniture. It took 4 trips to just deliver my items, the coffee table was crushed, the area rug bent, the end table scratched. I purchased the expensive Guardsman insurance because I have pets and children. The area rug was stained by a pen, it took Guardsman over 6 weeks to send someone out to my home, only to be told because I tried to clean up the mess the repair tech couldn't touch it. Eventually I got a new rug but to have the new rug covered under warranty I had to pay $99 for the coverage again.

We purchased 2 custom made accent chair, when we picked them up at the store of Wichita, KS they were securely wrapped, once we unwrapped upon arrival we realized that the back cushion is missing, we called the customer service several times to figure what’s going on, the annoying part was that they never call you to follow up on their employees’ error, also when I called the customer they noted that they emailed us which is not true, they didn’t bother to apologize for the inconvenience. On the other hand, they try to push you to purchase accessories at the store with out me asking. Bottom line, I will never shop at Havertys again. By the way I was forced to pick at least one star to submit my review, quite honestly I didn’t want to pick any star.

I bought insurance in case my leather sofa mechanism and leather suffer damage. The insurance is expensive and they sell you the hype that "if you are not please they will replace it".... Well it has been 3 months that I called the insurance GUARDSMAN to fix a tear in my brand new leather couch and those guys have been toying with me. Never follow up. I have been on the phone for hours (literally) ON HOLD! This company is a disgrace to CUSTOMER SERVICE! I regret buying from Havertys and getting hooked with an insurance that doe not want any responsibility.

We recently purchased (delivered June, 2019) a leather sofa, love seat and recliner in April, 2019 for over $10,000.00. Each piece has several faded spots and Havertys says the fading or damage is our fault. We do not have any animals or children. We have not used any cleaning agents on this furniture. Havertys states the furniture is warranted for 12 months but their warranty was not honored in our case. I would beware of Havertys and would never purchase anything from Havertys again. This company is not an honorable company and we have been cheated!!!

Daughter-in-law recommended I visit Havertys, looking for couch for 4-season porch. I found a beautiful couch, cerulean color. Great staff. Assisted by Anthony **, very pleasant experience. Location Anniston Alabama.

Visit store Coral Springs July, 9th 2019, selected furniture, required to give deposit of $500 and apply for credit card. Informed of delivery July 13th. Delivery showed crack in loveseat and visible staples in loveseat and issue with sofa fabric.. Pictures sent to issue Service Ticket. Seat cushions were wrinkled and told normal. 7/27 tech did repairs to loveseat. 8/6 reported issues with cushions, sofa and loveseat "no sag spring seating" in description. Not even 3 weeks in my home and feeling springs through cushions!

The sales staff at Havertys Furniture in Fort Myers, FL were all very good and helpful. The purchasing experience went fine. In July 2018 we bought three rooms of furniture; bedroom, dining room, and family room, along with two area rugs. The sale and delivery went fine. At the time of purchase we were asked if we wanted furniture protection by Guardsman. We did purchase the coverage even though the price was quite high. We had purchased the furniture protection at a different store on a prior purchase for upholstered furniture and it worked VERY well.

My wife and I are extremely disappointed. We spent over $12k on Havertys Furniture and the customer Service, Delivery, and Product have been poor at best. 10 weeks late, missing parts, and broken furniture. They have done nothing to try to compensate us, or fix the problems. They brought our couch where one of the feet was cracked, and they left it without the connecting fixtures. Then they only sent 1 fixture 5 weeks later when we needed two. Coffee table and end tables just showed up, 10 weeks later than they told us it would arrive. On arrival the table had a broken bracket, a missing foot, and a missing screw. Customer Service has done absolutely nothing but shrug their shoulders on these mishaps. We are extremely disappointed and will not be using Havertys again, nor will we be referring them ever again.

Purchased Kobe series power sofa and recliner two years ago. Sofa arm rest had cracked wood support that we noticed within a month and after sending photo they replaced sofa. But within a year or so noticed leather cracking along side where cushion folds into side. Sent photos and customer service replied leather could be replaced but we would have to pay 50$ an hour for labor to re-upholster. Could not give est of how many hours it would take. We decided not to bother. Also seat end of sofa that is used the most has lost cushion support. We do not recommend this product. Wish we had bought La-Z-Boy!

If I could rate Havertys as zero stars, I would. I ordered a piece from them 5 weeks ago that was stated to arrive between 4 and 6 weeks. This was not only promised verbally but is also documented on my paperwork. I called to check on the status of my order and was told it would now be 10 to 12 weeks. I'm in the process of filing a claim to look further into the issue. Either way, it is completely unacceptable that my product should be delayed to this extent. I would have never purchase it, had I known it would it take that long. I wish I had read more reviews before buying from Havertys, as the reviews are not very good for this company. Regardless of when I receive my order and its quality, at this point I have zero trust or confidence in this company. They are completely incompetent. I will never buy from them again.

After just three days the area where my husband and I sat the leather was overly stretched and bunched up where our butt sat. Not only that but the couch is so uncomfortable that I need to sit on a pillow. I HATE this couch and loveseat. What a mistake buying wrangled leather couch and loveseat. DO NOT BUY!!!!

Keep in mind we don’t use the dining room but for 10-12 days in the year. Within the first few months the material on two of the chairs started to fray. Then there were accidental nicks on the table, and what seemed to be just loss of color where the stain seemed to wipe right off over time (which doesn’t happen with good workmanship). When we submit through Guardsman they refuse to pay saying it happened due to general use. The sales rep basically lie to our faces about how it works. If you are looking for quality furniture or honesty don’t buy here.

Last Sept, I went to buy a full room of furniture. I stayed in the store at least 2 hours, and found everything I wanted, and talked to the Sales guy. The plan was for him to send me the dimensions of the furniture, by email...so I could decide whether to get the sectional or couch and chair. I bought the tables. When I got home, after a few days, I received nothing. This was the second time this happened, the first time, he was suppose to send info to my husband, no follow up with a phone call, nothing. We still dealt with him on the second visit.. We bought tables but still no couch, we decided to look elsewhere this Spring..

I recently purchased a living room set from the Tampa Dale Mabry store. Cannot say enough about the salesperson, Jeanette, the sales experience and the follow thru.. I now am loyal to Havertys and will shop there always.

We bought white furniture (bedside table) for our bedroom. It absorbed the color from anything I put on it. We bought the Guardsman protection. We called and Havertys sent us to Guardsman. We thought they would come to look and give us another one but no! Guardsman sent a little man to spray paint the top in our bedroom! If we didn’t want it sprayed in our bedroom then my husband, who has stage 4 cancer would have to carry it outside so the little man could spray it out there. When we said no, he said Guardsman would say we refused treatment and they would do nothing. He was a third party contractor. I am appalled and will contact an attorney and the EPA and all social media I can.

Purchase a very expensive dining table and the wood is cracking and literally has a section of wood missing! Notified Guardsman and for once they said they would sent one of their technicians out. He came and said he wasn't going to try and fix the table but would just order a new table top. 12 days later we receive an email from Guardsman saying it's due to wear and wood can crack and their protection plan doesn't cover that damage. Only after their certified technician came out and last words were I will be ordering another table top. Took it Havertys Customer Service. They of course back up Guardsman.

Purchased a $4600+ sectional (“the very best we have to offer” according to Dan, our salesman) at the Barrett Parkway location in Kennesaw, GA and are extremely unhappy with it. Leather is sagging heavily after 28 days of use and the “leather” scratches very easily...even from sitting down with Levi’s on. Called their “Top Shelf” customer service line and they stated they would replace or we could choose a replacement. Then, I receive a phone call from them that states they are cancelling the deselection due to the scratches from “animals”... We do not even have any animals. Typical corporate response from another crap company. What a waste of money!!! Photos below show sagging after 28 days of use. Don’t buy your furniture here and certainly DO NOT have Dan as a salesman!

I received a phone call today, just 2 days before I'm supposed to receive my delivery and I'm told that I won't be getting this piece of furniture today because something on the manufacturing end. I believe she said something about terrorist negotiations. It was so weird. So my husband is currently calling, and they said that I said I was satisfied with the free delivery. Um... no. You didn't give me choice. If this was on the manufacturer's end - this should have been flagged before 2 days. Absolutely awful.

Dodgy service with changing delivery times. The company changed the delivery time the day before delivery. Unfortunately, I couldn't be home at that time. I contacted customer service and they were very polite. However, no accommodations were made.

DO NOT purchase this Beckett sectional. After less than 2 years in a house of 2 working adults this sectional's cushions do not hold back. Cushions are poly filled instead of foam. They lose their shape. Fabric is poor quality as well, lots of pilling. Warranty is only one year. I was told by Havertys that I could “purchase new inserts”. No thanks... Lesson learned. You get what you pay for.

I purchased the Corey Sectional in July of 2017. Less than 18 months (December 2018) later, part of the frame you would expect to be solid wood is in fact PARTICLE BOARD that is now completely broken so half of the sectional now sags to the floor. I paid over $1700 for a sectional made of PARTICLE BOARD! I am sick I didn't do my research before buying. I assumed that since the company has been in business for many years, it must be a good company.

2 years ago we moved to Savannah area & was purchasing furniture for our new retirement dream home. Had their design team come to our house & help with color & design. Purchased a sofa, 2 club chairs & foyer chest. Their team helped choose color & fabric for all. After a year the stitching on arm chair started slitting away, separating. Upholstery was getting dirty and when we called a cleaning company out they informed us that they couldn’t clean them because the fabric was dry clean only. No one buys upholstery that can only be dry cleaned! I had purchased extended warranty.

I have bought many pieces of furniture in Havertys. They always had great furniture, but they have GONE TO THE DOGS! Never again will I purchase something from them! DO NOT WASTE YOUR TIME AND MONEY! I bought a leather sectional sofa from Havertys in Tuscaloosa, Alabama. We rarely sat on it, so it took a few months to notice that it was absolutely no good! The cushions won't stay on... they slide out and you'll eventually end up on the floor if you don't get up to push them back in. You sink to the floor when you sit, and it already looks like it's 15 years old! I don't know why I didn't think to call them as soon as I noticed this. But, I went out and bought industrial Velcro to try to make the cushions stay in place because my previous sofa of 12-13 had Velcro... The cushions NEVER moved!

On March 8, 2017 I purchased just under $8,000 case in furniture from the Perimeter Store. My salespersons were Meredith ** and Steven **. I was also sold a furniture protection plan. I was told it would cover "anything" that should go wrong with my furniture. On one of my recliners the foam appears to have collapsed on the foot rest. I can't imagine it would cost more than $10 to replace the foam. At any rate I followed the procedure and made a claim. The claim was denied. The furniture protection is absolutely worthless just like the recliner. I have attached two pictures of the cushion failure. I was considering outfitting another bedroom in my house. I think I can get the same quality and service at Havertys' competition.

I purchased Lafayette Executive Desk from their Columbia Store. From the beginning the experience was unpleasant. It started with their salesperson making promises that they could not keep for delivery, I returned the delivery and then after their customer service calling me I accepted the delivery. Then the table electrical unit does not work and they sent their technician three times and finally recognized that the unit was defective.

Bought a mattress in March 2018. It started sinking in October. I called and they sent someone out to "measure density." It was "short" 1/4 inch. They replaced it anyway. Within a month the 2nd mattress sunk more than the 1 inch requirement. They refuse to refund. The brand mattress was a Stearns and Foster. Should have done my homework. 95% reviews about that company is negative. Buyer beware.

I went to Havertys at Towson Place, MD with my family for our new home purchase, chairs, bed, family dining table rug etc. I wanted to make payment by cheque because of the amount involved, the accountant made a call and then told me the cheques were rejected. That their confirming agent UTA or so just declined my cheque. Very strange so I called my bank immediately and they told me everything was okay.

We learned our lesson... Never trust Havertys and NEVER trust Guardsman warranty. We were excited to find a rug that went perfectly into our remodel but it didn’t last long. The rug is completely threadbare in many spots. Never have I had a rug that looked like this in less than 2 years. It is a total embarrassment and we are out $500. Nothing anyone can do to help! Save yourself time and money and find another store. Ironically, we have had amazing customer service from Rooms To Go... Go figure!

I bought two leather recliners on Sept. 10, 2018 and within days the leather was puckering and looked stretched. It started on one and then started on the second chair. They are indentions all over these chairs. They are absolute junk. Havertys once had good furniture but now have their own brand and it is junk. I have spoken with their customer service people twice and the first person told me they would give me a refund with a 15% restocking fee. The second person told me they will not give me a review. They have offered two more recliners. What would make them think that two other recliners from their store would be any better? I have asked for a refund which a good store would have gladly refunded. I will never buy anything from them again. They are a terrible store with terrible business practices.

The first console didn't work. They couldn't repair it so they sent a new console which also didn't work. They are scheduling a repair for the replacement console. It must be a manufacturing issue but yet they continue to send new consoles that don't work instead of just discounting the console and us moving forward.

We have had this furniture for just over 2 years. 25 months to be exact. It is in a separate room which does not get much activity except for on the holidays. On the sofa (Piedmont RAF Corner Sofa, Mineral) one of the boards in the frame has broken off and you can see it sagging on the underneath of the couch and can feel that it is loose. You can no longer sit on that couch without falling into the seat as there is no spring support. On the other piece of the sectional (Piedmont Armless Loveseat, Mineral) both of the cushions are starting to fall apart at the seams. All of the stitching is coming out.

As a customer it's very disappointing when you buy a plan to cover your furniture for any type of accidents including stains. When you buy the furniture they tell you that plan covers stains or normal wear and tear. My case is stains, we celebrate my husband birthday with a cake. I have small children and obviously some cake were to get in the chair. I called to schedule a cleaning for the 4 chairs. They send a technician, a young man early 20's no clue what he was doing, he told me that due to the color of the stain chocolate he didn't want to clean them 'cause he was scared the stain would spread out so he was gonna contact Guardsman. Couple of days passed and I didn't hear from them so I called to see what was gonna happened.

This is my third review and still have no satisfaction. My first experience was going into the store with pictures of the chair. All the top coating has come off in many parts. I was never even offered a discount on another chair or piece of furniture. The next day I heard from the manager who said he was sorry and would have someone come and look at it. They scheduled 2 times to come and canceled both times within the 2 hours that they were suppose to show up. So we scheduled for a third time. The man came in and took several pictures. I told him I was the only one that ever sat in the chair. I weigh 135 pounds. He said he would have to show the pictures to someone and they would get back with me because he couldn’t make any decisions.

I purchased Cameron leather sofa in 2016. The 1st delivery was defective. The second was ok for about 17 mos. then the cushions started to sink. I called Guardsman, was told only if it was due to an accident would they fix it. Called the Havertys' 888 # and was told nothing they can do. I called the store where I purchased it and the salesman had Havertys restuff the couch. Now 10 mos. later the same thing is happening and headquarters said they would not do anything more. It looks like Havertys products and customer service is no longer worth it.

Spent $3245 for a custom sectional sofa at Havertys Murfreesboro TN. In less than 3 years, the foam in two of the cushions needs replacing. And of course, their Guardsman warranty that the sales team tells you will cover everything. When you get the warranty documents and read them, nothing that could be considered a manufacturers' defect is covered.

I have experienced the worst customer service with Havertys. I purchased lots of furnitures from Havertys and along with that purchased 5 year gold protection plan. I never used it and when I needed to use it I was told that I can't because I couldn't submit a form on time as I was out of country for emergency. They have lots of excuses to tell me that I can't use the service that I have purchased. I called them many times with no luck as they don't care for the customer's purchased products after it's sold. Extremely dissatisfied with their customer service.

Purchased the Atlas power recliner couch and love seat set. The "Follow your Truck Delivery" feature did not work. First delivery arrived an hour later than the time I was asked to commit to. Both couch and love seat were defective. One side of the couch had a rusted motor. The love seat had a tear. Second delivery arrived 2.5 hrs after the time I was asked to commit to. Again, the "Follow your Truck Delivery" feature did not work. I called to find out why the truck had not arrived and no one was able to figure out the problem.

In June 2018 we purchased a bed, Stearns and Foster. We paid over $3200 for this bed. At which time we laid on the bed in the showroom, and it was obvious the mattress that they delivered was not the one in which we chose. We were informed to lose sleep for 30 days to try the bed out. At the end of the 30 days, we were then able to turn the mattress back in and get another mattress. But, of course we had to spend an additional $400 to pick up another mattress.

Sectional - You have to be careful when cleaning their leather or the color will come off. Guardsman protection plan is worthless. Foam started sinking in as soon as we got it, when it came apart, Guardsman people told us it was worn out while still in warranty.

These people report clients to the Credit Bureau, just for skipping ONE MONTH! This is unbelievable!! I was surprised when I check my credit score and see it. I paid May in June, and June was paid with July together, two days after that payment, I paid my last two months IN ADVANCE, which means I paid in July, the bills corresponding to August and September, and even so, they refuse to fix it. This is the second time I buy furniture there, and the LAST ONE TOO!! They don't want to understand that people sometimes don't pay because they can't. Lot of things happen constantly, and everyone does the best they can to meet debts.

We have a bought a very expensive sectional (Regis) the Regency collection in the color pewter and we had so many issues. It had so much damage and defects!!! We had it returned and replaced 6 times and had less than 3 months and it's already peeling and unthreading!

After only one year a love seat purchased at Havertys developed an area where the material started to bubble up and eventually split. Had a tech come out from Guardsman who explained to me that the material was man made and not actually leather. I didn't realize Havertys sold fake leather furniture. A replacement part was ordered and the tech that was to install noticed the color was different. So now I have a sofa and couch made from fake leather and the loveseat with a different shade than the original. I was told that Havertys is likely not to do anything with this situation. I had gone to Havertys to purchase good quality furniture and was completely surprised they sell synthetic leather which I could of purchased less at Marlo's or Value Furniture. Very disappointed!!

We also purchased their "anything happens, we'll replace it" warranty. Within two years, seams on the cushions started to split. We filed a claim, heard nothing for a few weeks. Following up, we were told our claim was 'denied,' that it was 'normal wear and tear.' I've had sofas for twenty years and not had a seam split. THE FURNITURE IS GARBAGE AND THE WARRANTY IS USELESS.

I was told all custom orders were not returnable or refundable. I put the chairs in a guest room and went to a local company and had custom leather club chairs made (they are exquisite!!) for $100 LESS.

Purchased 04/19/13 Serta Motion Perfect I series Ceremony Set Queen. PAID: $ 3343.35. The bed adjustable base is working fine. But the most important part of the bed (mattress) of course, which is only 5 yrs old IS CRAP... which has a 10-year warranty. Made a claim, and they came out and checked it. Said: It wasn't bad enough to be replaced yet. But... I could call them to come back, and have it re-checked every 30 days if I wanted to. REALLY?? I thought I'd heard everything, but this is a new one. So all that being said.. before you spend this kind of money for a bed, $ 3343.35, better think again!!! You can buy a lot of mattresses for this kind of money. Dissatisfied... Disappointed.

I purchased a portable LED fireplace from Havertys and when I unplugged it, it wouldn't stop beeping, and now nothing works on it. I sat on hold for 7 hours over 3 days trying to get the manufacturer to help. They could not help and suggested that I start replacing parts. Seriously? I then went to Havertys where I purchased the product. They said they would send a service guy out. Never did. I went back to Havertys again and they said they will have to charge me for the service call. OK!!! Just work with me to get this brand new hunk of junk working again. Charge me. Okay.

Do not trust delivery staff. My diamond engagement ring was stolen during delivery of furniture. Havertys has refused to respond to this situation even with the involvement of the police. I will never shop there again as it is clear that the dollar not the customer is the most important thing to Havertys. If these guys show up at your house Beware of your valuables.

Purchased Berkley Entertainment Wall System from Havertys Store on Satellite Blvd, Duluth, GA March 08, 2018. Delivery scheduled for Tuesday, March 13, 2018 between 0800 hrs and 1000 hrs. Delivery truck arrived approximately 0900 hrs - on time. Drivers courteous and friendly. HOWEVER - The Entertainment Console that was shipped was defective - did not include the feet to be screwed on. A hole was missing to screw the feet into the console. Driver was going to transfer the feet from the Left Pier unit but there was no hole predrilled hole for the attachment.

We purchased an expensive set of furniture from Havertys in November 2013, including a Winchester Glider Recliner, a Loveseat and Sofa, they recommended to purchase a 5-year furniture protection Guardsman Gold Plan, costing $299.99 which (we were told at the time of purchase) would cover any defects or accidental happening to the furniture. The coverage is good until November 2018. My wife and I primarily use the Love Seat to watch TV. After a couple of year of usage, we started to notice that the brown color was fading away and got worse over time to the point it is now a eye sore to look at it. We contacted Guardsman and send them our claim and picture of the defect in the Loveseat, after about a week, they contacted us and said that they did not cover this type of damage, it is more of a Manufacturer's defect and recommended for us to check with Havertys.

My husband and I are so disappointed in the hutch and dining room table we bought from Havertys. We received our furniture January 18. The bottom of the hutch had a big scrape on it and the table had a bubble with a big scrap. Not acceptable. Took pictures and they came and replaced both pieces. The new tabletop we left the leaf in (mistake). After having a dinner party, I asked my husband to take it out. After it was out, it would not close. Was not lined up. The base had a big scrape we hadn't noticed before. Another guy came to see it and patched up the scrape on the base. We're still waiting on the table top (three weeks later). AND the bottom shelf on the hutch will not let plates stand in the slat. We purchased (stupid) the warranty. Well, if they sprayed the chairs and put a finish on the table, wouldn't they see the defects? We are very disappointed in our purchase and would never buy from them again!!

I was looking for a dining room table and chairs and was elated when I found a beautiful piece at the Havertys Melbourne. They had said it was a special order and could take up to 12 weeks for delivery. I said that would be fine considering it was a custom set. The table and 4 chairs were delivered right around 12 weeks. The only problem was I was still missing 2 chairs. They communicated it would be another 4-6 weeks on the chairs. 1 chair was delivered 4 weeks later. I am still without a chair. When I called the store they stated someone forgot to put in the order.

I purchased a sleeper sofa from Havertys, Port Charlotte, FL on 9/24/17. Also paying extra from an upgraded gel mattress, rather than the mattress which comes standard. Around 11/23 ish, the sleeper sofa was delivered, but with the wrong mattress. I received the standard generic mattress, not the gel upgrade for which I paid extra. 12/12/17 Was my next delivery date scheduled--once again the wrong mattress. This time a blow-up mattress was delivered and returned. I was told by the delivery guy not to worry "someone from the store would straighten it out" and call me to reschedule. Well no one called me. I called them on 12/14, 12/15 and 12/16 and was told each time "the store had not ordered the gel mattress yet".

Do not buy your furniture here if you think anything could happen to it within 5 years. It has been less than 4 years and I had a few issues so I went online and submitted a claim just after the holidays, the claim asks when the issue or damage happened, Well as all know things just happen over some time, but since I had to put a date I said 19 days prior (Dec 15) to the date I submitted which was Jan 4th, well I was denied based on the fact that I did not submit the claim within 5 days of the date the damage occurred. That is BS! If I could I would only give them a 1/2 star if that they even had the gall to say since I moved out of state my claim was denied too> WTF.

I've purchased several sets of furniture from this store right before the store close down. Within a year from the purchased date I've noticed lint on all of the dining chairs and sofas. As soon you seat on the sofa it goes down, feels like a 20 year old sofa. Every few days I have to tighten the screws for the dining chairs. I have purchased sofas from Grand Home Furnishing (at least 12 years ago) and paid half of the amount what I've paid at Havertys and they are still in great shape. My friend also purchased some furniture sets from Havertys and they are also facing the same issues like mine. What a waste of money.

I have had my couch, chair and ottoman for 4 months and it looks like it is two or three years old. Sinks in when you sit, not comfortable even though it seemed to be in the showroom. Please don't waste your money on the Guardsman guarantee. It cost 250.00 and took me 3 months of asking to even get a copy, but it didn't matter. My chair was ruined only a week after the delivery, The salesman assured us if anything happened to the furniture, Guardsman guarantees it will be replaced with a new piece if they are unable to make it right. They sent out a hateful man who very quickly cleaned part of the chair. When I reported to them that the odor was still there, all they would ever do was to send one cushion cover that took weeks to even get here. I definitely would not recommend Havertys Furniture and buying a Guardsman Guarantee is a total waste of money.

Two years ago we purchased a very expensive recliner from Havertys and recently a spring in the back cushion appears to have become broken or detached from the frame. Havertys stated that since their structural warranty on the recliner is only for ONE year they would not cover the repair. However, they were kind enough to offer the phone number for independent repair service. So much for the Havertys claimed quality and 'Customer Satisfaction'. I will NEVER purchase any item from them again and I will tell all my friend about their product quality and services.

We moved into a newly built home. After months of research we ordered a number of pieces of furniture from Havertys. We were excited to receive our furniture. When we got our delivery and 7 out of 8 pieces came in damaged. Server lower bottom drawer was smashed in. Dining room chairs had holes in them and scratches. The two bookcases were of poor quality and came in damaged. Excessive stain on one shelf and a lack of stain and damage to the back plate on the other unit, One end table came in damaged. A defect in finish.

On Saturday 11/25 my family went to Havertys to look at sofas and get ideas for replacing the furniture we currently have. We were met at the door by a salesman named Foy. He spoke to my wife while the kids and I looked at sofas. When they joined us I asked if the sofa I was looking at came without power. He responded by asking, "Why?". I said that I just don't want power. He then raised his voice and asked, "WHY?". A little taken back by this I responded personal preference. He now said, "Why? Have you ever had one?". I said no and that I'm not interested in having one.

DO NOT purchase from Havertys Furniture!!! Poor quality furniture at a high price!! Sectional came apart at the seams which was clearly a manufacture defect that Havertys would not stand behind. Warranty is one year! Thankfully the first 2 cushions came apart in the first year but 2 more came apart after the warranty. I could see if it was ripped but the seams should not separate!! They want me to pay $99 for them to come look at it then who knows what the cost would be to replace or repair. I could have spent a 1/3 of this and received a better quality at Value City Furniture. Furniture should last more than 2 years especially at this cost!!! I will never spend another penny at Havertys!!!

I bought an extended warranty which was denied by Guardian. They claim they don't cover normal wear??? It's a couch designed to be sat on!!! The paint is peeling in areas you sit on. The leather is cracking in nonuse areas and they claim it's not covered. I was sold a 5 year extended warranty that covered anything but pet damage. A bunch of liars and thieves.

I have been looking for a computer desk and saw one that I liked at Havertys in New Port Richey, Florida. The salesman was great but that is where it stops. Upon delivery the delivery crew just seemed like they were in too much of a hurry and didn't give a rat's ass as to how they put the desk together. 2 pieces of the desk were not fitting together properly and I kept telling them that it wasn't right. They were getting upset but when you paid as much as I did for the desk it better get put together correctly. The one just stepped back and did absolutely nothing from that time on. I, 100% disabled vet, had to step in and assist the person underneath the desk trying to level it. Finally got it done. I then noticed the next day that the large keyboard desk has 3 gouges in the part that folds down and was given two different hanging file pieces to hold files. Called, it was going to take 2 1/2 weeks to get parts in. Wow!

I purchased some furniture at Havertys (Wrangler sofa and love seat recliners) in Pensacola, Florida January 2017. My sales representative was great and delivery was great, and 8 months later I noticed the armrest on the sofa started to sink in, also when you sat down in the sofa the bottom was leaning in on the left rear corner. So I contacted the customer service department and they said they would sent a technician out to inspect it. We were in the process of moving so I wanted to get the issue resolved before leaving. The technician arrived the day before we moved and he made weird comments like, "Humm that's weird." When my Mom stepped out of the room he made a comment but he didn't realize she could hear, he said "they are not going to be happy", when my Mom asked who is not going to be happy, he told her a lie.

I visited the Havertys store in Alliance, TX and purchased a marble dining table set (table + 4 high chairs) few months ago. Few weeks later we noticed that the table started to deteriorate very rapidly even though we were using it to a minimum. We started seeing streaks, marks and heaving stains as if we were putting hot items and burning the table which of course we weren't. We always use coasters and never put anything hot directly on the table, yet there were circles and marks everywhere which could not be cleaned. I tried many cleaning products but no luck. Few weeks ago I called their customer service to report the issue and sent them pictures but they were very quick to conclude that it was wear and tear. I did not accept that answer and told them that I purchased many other items from other places that were much cheaper and they never deteriorated this quickly and considering this is a marble and expensive item.

We went to the store, picked out the furniture we want and chose the 36 month financing. We asked for a Saturday delivery, but we were told there were no appointments available. Fine. We scheduled for today, 8/30, with an understanding that we would get a 4 hour window and then a 2 hour window (the day before delivery). Our appointment started out at 5:15 to 7:15. At the time I checked the status, it showed (at 5:30) there were five other stops ahead of us. The estimated delivery time got pushed back twice, and finally we got a call stating we would not get the delivery today at all. Instead of their bumping someone else from tomorrow's delivery, they said we MIGHT get it delivered Saturday (mind you, it was Saturday that we asked for in the beginning!) Then... We were told "If not Saturday, it MIGHT be Tuesday". Might be? How do we go from a Wednesday delivery to the Tuesday of NEXT week... MAYBE?

I was pressured into buying Guardsman Gold warranty after paying 1600.00 for two swivel gliders. Well, the chairs are junk and nothing is covered! I went back to speak with Havertys' sales manager and he didn't offer me anything. My chairs are only 2 years old and look worse than any I have ever owned. Poor quality and poor customer service. Plus I was lied to. I was told the Guardsman Plan would take care of ANY problem. The seams are frayed and ripped. They claim NORMAL WEAR! Don't shop here. Not reputable at all!

Outstanding customer service at the Mall of Georgia, Buford, GA store. We replaced two leather recliners that we were unhappy with. The warranty had expired, but the store replaced them without any hassle. I would not hesitate to recommend this store, the sales staff, and management for whatever furniture needs you might have. We will use them again without hesitation.

Purchased 2 sofas just over a year ago, over $2k in cost. Both sofas showed leather color fading in seat cushion on each, as well as cushion foam breaking down. Submitted claim to Guardsman, they denied claim. Contacted Havertys. After they requested photos and docs, they denied claim and only offered to refund warranty price ($350). This is unacceptable and I now have to replace 2 sofas. Very disappointing. Salespeople push the warranty program and claim it covers any type of damage, grossly oversell the benefits.

Purchased product in good standing as I have purchased other Havertys Products. The wear of this particular leather ottoman left me wondering if it was really leather. After I took pics and still had my original receipt, I contacted Havertys. Unfortunately they did not stand behind their product. Nothing was offered.

Would never buy furniture from these people again. Ordered an entire house of furniture & half of it was damaged. After 2 tries to get one piece right I just got my money back. Another piece still remains to be seen what will be done about it. The rest that I kept was not in the best shape. All they do is get this crap in from overseas, mark it up & sell it to you. Get your furniture elsewhere. These people are a joke.

I have had the same experience as many on here. Maddox leather couch faded. Broke down. Have the gold warranty. They won't do a damn thing to help. Just deny every claim. Now after filing a BBB complaint on Haverty's they are going to give me a near full store credit but minus my Guardsman money and my delivery fee. So I get to go get more free junk that won't last. I want to put this place out of business. There are more than enough people that have issues to sign up for a class action and sue the crap out of both companies.

Approximately 2 1/2 years ago we purchased a sofa and chaise (12/22/2014). Metropolis Model 0-2500-6974 and 0-2500-6978. In April 2017 I filed a claim with the warranty company because we were under the understanding the warranty plan would cover anything, Guardsman Gold. Needless to say they advised the warranty was only for accidents. Then I talked with Havertys which they said they would only give us $250.00 credit because they could not do anything. The parts were not available. How can you have parts for a leather sofa and chaise?

Upon purchasing my sofa set at Haverty's I was told a specific delivery date and then received a phone call on the day of delivery, asking to set up my delivery date. I was forced to wait an additional week to receive my furniture. When the furniture arrived it was not the same texture or comfort. Nor was all of the pieces with the furniture. Haverty's then rescheduled a delivery date for the rest of my furniture a week later. I was given a delivery time, and waited all day. When I called Haverty's about my delivery, I was told it would be late. I didn't receive my furniture until well after 7 pm and was not notified by customer care, I had to contact them to enquire about my delivery.

Sectional all leather sofa includes 2 consoles, 3 recliners, 1 chaise. Poorest of quality furniture. The recliners are impossible to close, the seat cushions are sunken in, very uncomfortable and Guardsman is a painful joke. I have complained all I could. Truly, no one cares. I think many years ago it was a nice store but I will never buy from them again and just consider my 4200$ a learning lesson. Please take the time to read the horrible reviews about Havertys before you buy. So sad, they won't last long at this rate.

I recently visited Havertys to purchase furniture. During our transaction the sales representative acted as if she was offering me this wonderful deal by taking $100 off the inflated $300 delivery charge for 2 sofas. What a rip off! Since when does it cost $300 or even $200 to deliver furniture less than 15 miles away. During this time I also requested to replace a piece that was missing from my previously purchased Havertys furniture set. I received a call from customer service the following day stating they don't have the parts. I asked if they could let me know when they receive the part back in stock. Customer service said they won't be receiving the parts. Havertys is still selling the item, yet they can't replace the a part from the furniture. How is that possible? Havertys is not a reputable company. I will never purchase from them again!

I contacted Havertys that my couch was coming apart. They would not do any thing about fixing it. I have spent more than 10,000.00 with them in the past 10 years, that didn't matter to them, customer loyalty means nothing to them. I will never buy from them again. Be careful when dealing with these people, they will not stand behind their product. I am not one to write reviews but I hope that people take notice and don't get burn like I did.

I was looking for a couch that reclined on both ends. I sat in several couches in a few different stores in the area. In Havertys I found exactly what I was looking for, or so I thought. The couch in the showroom was comfortable and fit the style I was looking for. I discussed the softness of the couch with the salesperson and asked if the couch in the storeroom was a good representation of the couch once broke in. I was assured that it was and I purchased the couch. I waited for the couch to break in and sit as comfortable as the one in the showroom.

After months of shopping, we decided on the Option I Amalfi Sectional with a custom fabric. We felt good about the product and the people who helped us. The contract said 8-10 weeks, but it took almost 12. THE SECTIONAL WAS DELIVERED TODAY, BUT ONE PIECE CAME WITH THE WRONG FABRIC! We are working with Havertys customer service to get it right, so I will update when we have success.

I am extremely upset with Havertys delivery service. I had a scheduled appointment for the delivery of a china cabinet and hutch. I literally had to tear my home upside down to make space for my new furniture. I took a day off without pay just so that I could receive my new furniture. My appointment was confirmed several times either by email or through telephone. Late in the evening on May 29th, I was sent an email that I did not see until May 30th that there was something wrong with the furniture and that it could not be delivered. So now there is no provision for delivery at my convenience. I have to wait for a date that suits Havertys schedule. My concerns above do not represent the superior delivery and service as promised.

I purchased a floor model recliner last July. This April, I notice the chair which is leather is trying to rip, the chair has never had anything behind it wall, other furniture, etc. I called store was told to contact the Guardman's policy, contact Guardsman, filled out form, mailed pictures. Then had a person call to set up a date to service chair, I told service person I have a steep driveway, that they would need 4x4 automobile to get down here, service person told me that the man that does the work drove a van, I said I would be glad to pick them up at the top of my hill, it ended with the service person saying they would call me back.

We purchased the Laramie sectional 2 years ago and it gets progressively worse day after day. During the first year, we had to have a technician come out to repair loose frames. Then, we had to fight them to repair the cushioning that had broken down-this was within the year warranty, but they said it was normal and to be expected! Over $2000 spent and it was to be expected for the cushions to break down before the first year was up??? It took them weeks to come and take those pieces, restuff them and return them. Those cushions have already broken down again. The salesperson pushed that it had the newest and best cushioning-total lies!! You can feel the wood when you're sitting. Add to that, the side arms and curved piece have loose joints and the material on the seats have stretched and wrinkled. The quality is atrocious and I would love to see a class action lawsuit started. We will NEVER purchase from Havertys again.

I enjoyed my first time shopping at Havertys looking for a bedroom set. 1st stop at Havertys, then to Ashely, then to Rooms to Go, then Matress Firm. Plus the online versions. Went back to Havertys to meet up with Tracey **. She was excellent in showing me 'Coastal & Beachie' Light in color to work with the house at Nocatee. I bought the Forest Lane Storage Bed + night stand + dresser in weathered grey.

Furniture order not received. I ordered a China Cabinet on 03/21/17... the money was charged to my account. I have never heard a word for Havertys. They advised when I ordered that I would be contacted later for a delivery date. I have never been contacted. I paid $1,340.60 for the China Cabinet.

Beware of their Guardsman protection plan. It's a ripoff. The salesman will promise you the world, but if you ever need to use the protection plan, it's a lengthy and painful procedure to submit a claim. I followed the claim instructions word for word and submitted it online and by mail (they want you to just give up) and never heard from them. 4 months later, I called to check on the claim and after 30 minutes on hold listening to products they're trying to sell you on the phone they told me that the claim was denied because it has to be submitted within 14 days of reporting the damage. I had bought the Havertys Gold 5-year Furniture Protection Plan when I bought my furniture, and it's been 3 years and never used it until now. DO NOT BUY the Guardsman furniture protection plan. You will be throwing your money away!

I went to Havertys in Rogers, Ar today and was displeased with the service. There were three staffers. One of which chilling on a sofa and none of them bothered to give me information. They said "HI" when I came in and then I never heard from them again. I shopped the whole store and no one said anything. I left without anyone noticing. It was a very gloomy atmosphere. No customer service or personality applied from the employees.

Furniture quality is good... for the items I have. If you're okay with getting your items FOUR MONTHS (or more?) after you place an order, by all means shop here. I placed a large order **JANUARY 24th** to be delivered no later than *MID FEBRUARY*. It is NOW *MID APRIL* and two of my items still aren't here, and the date of arrival to the local warehouse is April 28 for one of the missing items and "unknown" for the other (I'm told to expect sometime in MAY).