Havertys Furniture Reviews

We bought a group of oversized couch, loveseat, chair and a half from Havertys. One year later a seam split. Havertys took the whole set back and replaced at full price a year later. Replacement set lasted 25 years and through 7 moves up and down East Coast. Set still looked new and we only sold it because we downsized. We've purchased other furniture since. The quality and service are great. Very patient sales people. No hard sell. Knowledgeable sales people. Havertys sells quality furniture, great service and reasonable prices.

I arrived in MN from CA with almost no furniture. My daughter died after surgery and my small Chevy could not pull a large U-Haul. **'s let me re-furnish my apartment without even asking for ID. They have very nice stuff and reasonable prices. The final item I purchased a month ago was a lift chair. I had a complete knee replacement in July and was having difficulty getting off the couch. They have actually furnished my entire apartment, little by little. If you are looking for a no-pressure furniture store in the Springfield area, this is the place for you. Family owned and operated.

Purchased a patio set and discovered it didn't fit. They let us return it for a full refund. No hassles. Gave us a full refund when we couldn't find anything else we liked. Very easy to do business with, unlike Baer's!

Purchased a $1500 Bentley reclining sectional sofa in February 2010. It is less than two years later couch looks horrible. Leather is completely discolored. We purchased the 5 year warranty, and nothing is covered. DO NOT PURCHASE LEATHER FURNITURE OR PROTECTION PLAN FROM HAVERTYS.

We purchased a new living room suite when we remodeled our home. Bought the Guardsman Gold Protection Plan. One automatic recliner broke at Christmas 2014. They could not fix the recliner so we were sent a new one... When it got there it was a manual recliner and so they took it back the and a month later (March by now) received the recliner. This July 4th, 2016 the other automatic recliner broke and it is Nov. 2016 and I called to check what could be taking so long and the protection plan told me that was only good for one time. "No problem. We hadn't needed it for this side until now," and they told me they had already paid HAVERTY'S FOR A FULL REPLACEMENT OF 2 AUTOMATIC RECLINERS & A CONSOLE WHICH DIDN'T HAPPEN.

I purchased the Nevada Sectional. It is very pretty and good quality however when the armless seat is reclined it feels like I am sitting on a bar. There is a large gap between the cushions. It's is very uncomfortable and appears to be a design defect. When sitting for any length of time the lack of support makes my back hurt and I have no back issues. Havertys came out and acknowledges the defect. I have to put a pillow behind me when sitting. They have ordered me new ones that are taking a month to come in. Hopefully, the next ones will be ok.

We bought several rooms of furniture of at Havertys in the last 6 months and they have the worst customer service I've ever seen! The leather couch arm and cushion the leather color is wearing off after less than 6 months. They sent someone out today and then called me and told me they would do nothing because it was done at home. We have done nothing to this couch to make the leather wear off! We also purchased the extended warranty on all the furniture. I could've gotten furniture that lasted longer than this at Walmart! I will never step foot in another Havertys furniture store!!

Buyer beware!!! Purchased a very expensive leather sectional 3 yrs ago. Recently, noticed tears where the leather folds, discoloration of leather, and mechanical problems with the recliners. Talked to customer and found out that they only guarantee their products (including leather) for 1 year. Little or no concern for the buyer. Very poor customer satisfaction. Could not recommend & will never go back.

Purchased this couch and within a short time there was a big discoloration where you place your head on the back, and the seat where I sit most of the time has sagged quite a bit. Warranty doesn't cover anything. Will not return.

We purchased this set in 2011. Had the Guardsman protection planned but cancelled after a year. That was a joke. As you can see in the pictures below, we take care of our furniture. The second picture shows the distinct crack around the backside of the chairs. At least four of the chairs have this crack. The decorative "wood looking" piece on the back is not wood. I called Haverty's and they recommended I call furniture doctors. We have thousands between this set and the matching buffet. We will never buy from Haverty's again.

We found a couch, chair and ottoman on the floor we liked. We ordered the couch in a different fabric. We received after 8 weeks. The fabric was not on smoothly but billowing out on the back of the chair and half. They sent a tech out who said that he will report this problem and most likely I will receive another chair. Later I was called by customer service. Best option they offered was they could take it back and give me 75% of what I paid. This is poor business and a high cost! Trust me, stay away and find a better furniture store to spend your hard earned money.

We ordered our furniture on August 15 and was delivered a week later. Furniture was cracked, glass was broken, and drawers didn't work. We called Havertys and they made us submit pictures. Technicians were scheduled, and replacements were ordered. In the mail the day before our delivery we received a free shipping coupon from Havertys so we called. Even though we already purchased our furniture we thought since it hadn't been delivered they could apply the coupon. Havertys said they wouldn't so we said we would cancel the order and just re-buy to get the free shipping. The customer service rep got a manager and he approved the free shipping.

We purchased from Havertys Furniture Store in Bluffton, SC three Stellar Power Rocker Recliners costing a total $2,623.47 for our home. The three recliners were delivered on 6/28/2016. Within a couple of weeks we noticed that springs were sagging and could be felt with our butts when we Sat down. The material of the bottom cushions and the backs accumulated wrinkles, indicating that the padding of the backs and the seat cushions simply collapsed and had no support. As each day went by it all became more obvious the springs and the cushions and backs were not living up to the representations made when purchasing these recliners. The representations made by the salesperson and on the Internet were that the Recliners had Sinuous (No-Sag) Springs. A No-Sag spring system offers support and a padded, tight back with 1.8-density foam test cushion.

I purchased a living room set from Havertys and in two years they had to send a tech out 3 times and replaced the entire cushion set 3 times. The set is still falling apart and now Havertys is stating there is nothing they can do because it is out of warranty. I advise no one to purchase anything from Havertys. The furniture is junk and I have to continue to make my payments. It is ludicrous.

We have made many Havertys Furniture purchases over the years. The last purchase was for three (3) barstools - wooden in construction with linen fabric. Beautiful chairs, but hesitant about getting linen fabric for kitchen area. We were persuaded by the salesman for the first time to purchase the Guardsman protection plan to cover ANY PROBLEMS including if the "dog eats the chair." We have had to use the plan 1st for one of chairs which was delivered with a greasy fingerprint on it (should not be a protection issue since it was delivered that way), 2nd for a stain that would not come out.

My first time shopping at Havertys has went from one of the most exciting experiences to one of the worst. I purchased a queen bed frame but decided to upgrade to a king. I called the store to initiate the change and was told my sales rep would get back to me. He never did, so I decided to go into one of the other Havertys stores specifically because they had the bed on display and I wanted to see it again. That was probably my first mistake.

I was a Havertys first time customer and this will be the last time that I purchase from this furniture chain. My spouse and I purchased a bedroom set after moving into our first new home as a married couple. We made the purchase 2-3 weeks prior to delivery. On the date of delivery which was Saturday, July 23rd, we were informed that the warehouse had put the incorrect on the truck. The driver stated that he needed to complete his deliveries for the day and would return later that day with the correct rails as they were likely improperly tagged. After waiting a few hours, I called customer service and was informed that they needed to wait until the delivery truck returned before they could do anything. They stated that they would call me back later that evening.

I bought a sectional and coffee table from Havertys in Memphis to be delivered on a Wednesday. My wife took the time off and stayed home to accept the delivery. Delivery arrived on time but the sectional they brought was not the same color we ordered and the coffee table was missing the glass top. My wife texted me the picture of the sectional they brought and I told her to reject it. When she try to explain them that they got the wrong color I hear them arguing with her over the phone. I finally get one of the guys on the phone and told him to leave my home with the items he brought.

Over the past several years I've purchased a couple of thousand dollar's worth of furniture from Havertys and have always been pleased, however this last $1554.00 dollar purchase I'm extremely disappointed! Let me explain: My wife and I visited Havertys in W-S N.C. several times looking for a Living Room suite and we settled on one. Our saleslady kept pushing the stain resistant and after I thought about the 4 grandchildren we have it wouldn't be a bad idea on the Bone colored recliner we bought so I paid the $60.00 to have it protected only to learn that since I paid $464.24 and not $500.00 for the chair it doesn't come with a cleaning kit! I have to notify some aftermarket company and make a claim should it become stained?

We bought a leather sectional that was on clearance. It was only about 300.00 less than the new model. We did not buy the warranty because we figured anything that expensive would be of good quality. After just a few weeks and sitting on sectional the seams showed wear terribly. Havertys would not do anything. We will not purchase from them again and will not recommend them to friends.

We purchased a king mattress and a bedroom set along with two nightstands in Sarasota. We were pleasantly surprised by the caliber of service. Havertys Sarasota goal seems to be all about customer satisfaction. So, we didn't hesitate to go ahead and order 2 Bernhardt sofas! Maybe those unhappy need to go to Sarasota. Fantastic customer service name brand products.

A few weeks ago, I purchased almost $8000.00 in furniture from Havertys. My salesperson was nice and was constantly emailing and/or calling me PRIOR to the purchase. I scheduled delivery for a Saturday 12-2, received an email confirmation with later time and then a phone call with an even later time. Finally the furniture was delivered at 6:00 PM (4 hrs. late) and a formal dining room table was left un-assembled in the middle of my floor.

I purchased a sofa from Havertys approx. 2.5 years ago. When I purchased the piece I also purchased the Guardsman gold protection plan to protect the sofa for 5 years. It's suppose to cover any stains, spills, tears, or rips that might happen during that time. The Havertys salesperson will tell you "It's so easy to do that you're going to need it." DON'T DO IT!!! When I actually went to use it, it wasn't helpful at all. My dog had an accident on the sofa which I reported and they sent someone out with leather wipes that you can buy in the store. No steam cleaning or disinfecting. So naturally there is a small odor, and that apparently they don't cover. So they could basically wipe it off like I did, but not actually fix the problem like the "protection plan" was suppose to do. I've been fighting that fight for over a year now.

We purchased two recliner full lift chairs with remotes. Because we are concerned with the "mechanism" we wanted to purchase a warranty, which we did. We were told there was a one-year warranty by Havertys Furniture Company. We were told about a five-year warranty from their warranty company. We were delighted that we now could have six years of warranty. After delivery, I attempted to understand these two warranties and we returned to the furniture store to inquire.

Purchased upholstered recliner in May 2015. Nine months later the chair cushion had a crease down the middle and the upholstery on the back was hanging in folds because the filling had sunk. Repair guy came out and immediately said "You cannot buy good furniture anymore." He said they would restuff cushion. Three weeks later they came out with new cushion and also put additional stuffing in back of chair. ONE DAY LATER the cushion again had a crease down the middle.

Wow. So many horrible reviews for the store where we have bought over 75% of our furniture over the last 10 years?! Perhaps the Greenville, SC store is a diamond in the rough. Yes, we have had issues with some of the mattresses purchased in the past, but our local store took care of them without incident. Honestly, their mattresses are overpriced and not the greatest. Lesson learned. However, their furniture has held up beautifully over the years and we have returned time and again to work with Scott. This guy has been there for years and is one of the kindest people I have ever met. He is honest and knows literally everything about every piece of furniture in that darn store. It's amazing. The store was recently remodeled and is now much more open and logical. This last trip was a pleasure.

If you're looking for bedroom furniture, living room furniture, a pillow, or even a piece of thread, just don't. Havertys is not the place for you. If you'd prefer quality furniture, decent customer service AFTER the purchase of something, and what's that word that started with an R? Oh, a refund in some sort of a timely manner after furniture has been returned, just don't. If you want to spare yourself a few gray hairs, don't ever step foot into a Havertys. Let this flood of bad reviews on this page be your precaution. Just don't. A slightly angry 1st (and last) time customer.

I purchased a leather sectional ($3300.00), and a kitchen table ($850.00) along with a protection plan for each (costing another $650.00). I was told by the salesman that EVERYTHING would be covered for 5 years. My furniture is 14 months old, and nothing is covered. After many arguments with Havertys, they told me they would exchange out my furniture, and my protection plan would be void. So, I am out $650.00, and getting another kitchen table that will stain and scratch just like the first one. Anything that is put on this table leaves a stain.

We bought a Leather Reclining Wrangler Sofa and Love Seat and paid for an extended 5 years warranty on top of the original warranty. The sales people will tell you whatever the problem, it will be replaced or repaired. I was out of town so I didn't report within a month it happened... but still well within the 5 years warranty. Discoloration when they were seldom sat on. Tears on the seams. Worst is they will not honor the warranty. Well, whoever the company in which Havertys gets their insurance. It is totally useless paying for extra warranty.

I purchase a leather sectional couch and kitchen table and chairs and very unhappy with quality after two years and light use. Leather quality is inconsistent and does not hold up. Customer Service simply replies it is out of the one year warranty and nothing we can do. Thank you for shopping at Havertys. I can say that I will never purchase another piece of furniture from them. Kitchen table looks bad after little use and Veneer is getting bubbles on top.

I bought a leather sofa and matching chair. Within weeks the sofa's color was fading and turning orange. Kept all documentation of every call I made on this argument. I forced them to come and pick it up and demanded a full refund back to me.

Almost 3 years ago we paid for a very expensive Stearns & Foster mattress. We thoroughly stated our hesitation on purchasing another mattress with any memory foam because of a bad past experience with cratering. The salesperson assured us that the new product in this mattress would not crater and if anything went wrong, Havertys would take care of it and replace the mattress themselves.

I purchased over $9,000 worth of living room furniture. First delivery went as scheduled and the delivery drivers were very nice. I had one section of my entertainment center that would not be in until February 2016. My salesman Alex said he would keep me updated on that piece until it was delivered. I have never heard another word from Alex. I called customer service this morning @ 9am since the store's phone was still going to the call center. The operator told me, "Truck will be at your home at 9:38am. So if you are at work you need to leave now to meet the truck." After sitting at my home for an hour I called the Greenville, SC store. The first lady wasn't very helpful. She said there was nothing she could do. So I ask to speak to my salesman. He is off I was told. So I ask for a supervisor.

I bought a Peyton couch in 2014. One year later some of the dye came off (leaving approximately an apple size area) on the area where the back meets the couch. They came out and repaired it. Now the dye is coming off an area on the arm. I called Haverty's and they told me to call Guardsman. I called them and sent a picture and they said they couldn't repair it because of the "time". The couch is still under warranty. As of now, I have a two year old couch I spent a decent amount of money on that will most likely continue to have areas where the dye comes off.

DO NOT, I REPEAT - DO NOT ORDER FROM THIS STORE. Terrible delivery service. Cancelled a whole order at one Havertys - went to another & the same mess happened. Very inconsiderate of your time and money. Dishonest and just BAD FOR BUSINESS.

I visited Havertys out of the suggestion from my wife who thought that this store was a good one!! Boy was she wrong. I spent almost 4300 hundred dollars on some bedroom furniture which was damaged before it was even taken off the truck. One main concern is that the driver did not help his passenger to bring the furniture in my home. I should have read all these complaints before I went to purchase from this store. What a total waste of my time to shop at this store. I am just waiting for my refund to hit my credit card. Yes this place is overpriced and does not live up to their prices!

Valid customers for years! Issue after issue! On my 3rd couch with now awaiting Guardsman to call me back to come look at these recliners. Just had a Curio delivered that is damaged! Same darn issues with the dining room chairs! How can this company still continue selling crap and why can we NOT make a review on their site?

I purchased a Piedmont Sectional from Havertys less than a year and a half ago and barely used it. The cushion cover is coming apart at the seams. After shopping around, I decided to purchase from Havertys even though the sectional was more expensive thinking the quality would be better. That's not the case!!! This was my 1st and it will be my last time purchasing from them. They sell very poor quality furniture and will not back up their product. I called the store and all they said was they can't do anything because the warranty for the cushion cover is only for 1 year. I guess I learned a valuable lesson and will not make that mistake again. The store might look high end but doesn't mean the product they sell is worth it!

Why is this company still in business? I wrote a review about them 2 years ago citing the identical problems everyone else has reiterated. We spent $3,500 on leather sofas and recliners and within a year, they started to fall apart. Service technician comes out and tells us he's seen this so many times before. We also got sucked into the Guardsman protection and were told to contact them. Guardsman is completely useless. I can't believe the BBB or a federal trade organization hasn't shut them down.

July 2014 my husband and I purchased a sectional from Havertys. We shopped around many stores, but because we thought Havertys had a better quality product, we decided to purchase from them. We spent more on a couch than we would have liked, but again, because we thought Havertys had good quality merchandise, we decided to purchase from them. We were talked into buying the Guardsman protection plan to help protect our investment because we wanted it to last a long time.

Finished leather is coming off. Only 4 years old. Was told they don't carry this brand anymore and to contact suppliers and that's impossible. And I bought from Havertys in Augusta, GA, they should stand behind it.

I only wish I read the reviews of this store before purchasing our furniture! We purchased a dining table and four chairs in 2013. When we noticed the finish flaking off, I contacted the store and was told to take up with our Guardsman gold plan. I should have followed up right away but we left town for the summer. I noticed a crack in one of the chairs that we very rarely use. Two nights ago it broke clear through. Since we're having company for Christmas dinner, my capable husband took off the seat and repaired it. He commented that there are three more cracks in the wood of the seat. Very cheaply made with poor materials in Vietnam. We will never buy there again!

Ordered a couch. The delivery date was imperative in the negotiation as we were having a family gathering for the holidays. The day following PROMISED delivery day. Though I could go on for hours, I shall be as concise as possible. We live in the mountains of NC. On what is considered a good road, not gravel not too steep, 2 miles from center of town. NOT IN THE MIDDLE OF NOWHERE. But a mountain road nonetheless. WHICH THEY ALL KNEW. I prepared the fellow at the store telling him the truck needed to "hit the driveway up high" to avoid tearing up the grounds around the driveway. We have been here 16 years. We have had furniture delivered a half dozen times. Rooms to Go delivered couches twice. Appliances have been delivered. Gas truck comes up our road on tri-yearly basis. King size beds have been delivered.

Bought multiple items in one transaction during the dollar off total value sale, within next 30 days one of the items was on sale. Havertys did not give the price difference refund on the particular item. Their calculation of refund totally differs from the written price guarantee policy. Havertys need to revise or rewritten their policies. We are completely disappointed. Also, their products are overpriced even though they look good. Would not buy/recommend again.

BERNHARDT CASTLETON leather sofa and loveseat - Do not purchase this set. I paid close to 4500.00 for a sofa and loveseat. The salesperson "Lana" told me this was top of the line, she owned it for 11 years and I would have this set for years. 10 months later the color is wearing off the leather in several places. The brown leather has turned light orange. The trim along all cushions has lost its brown leather color. I called their customer service and they sent out a rep. It took almost 3 months to get replacement covers and they replaced all except 1. Now I have a couch that is just one year old with a cushion that is faded and worn looking.

Last year my husband and I purchased $11,995.49 dollars worth of "quality" furniture from Havertys. This total included $449.99 additional Guardsman gold "protection" plan, in the event that the furniture not hold up. To our disappointment we were very displeased with two of the items purchased. The Astor park kitchen table finish was less than satisfactory. If you place an item (cold drink or warm plate of food) on the kitchen table (meant for dining) it fogs up white. And the finish NEVER quite looks clean. The Piedmont sectional frame is now sunken on the couch and love seat sections and every single cushion is pulling apart at the seams. After complaining I was denied repair of the table by Havertys saying the table has "burn" marks. It is simply not true. The white fog effect goes away when wiped, burns do not. Guardsman says it's an issue with the retailer.

I knew from other reviews that Havertys has an issue delivering furniture that is scratched or otherwise defective. Because of this I was highly attentive when they delivered an Antigua filing cabinet. I forced the delivery man to stay while I inspected it. The top was scratched in 3-4 places and the top drawer would only open (extend) about 60% of what it should. The delivery man wanted to leave it there 'for me to use for now' and he would give me a # to call. I rejected that and forced him to take it with him. As he was putting it back on the dolly, it was clear that one of the feet was dangling... Missing what must have been an important screw. I have seen feedback where it takes 2-4 deliveries to get it right. Goodness, I hope that's not the case for me.

I purchased a chair from Havertys. Upon delivery the chair was cut with a razor leaving a foot long slice down the back. I was instructed by the delivery person to call and he provided me a number. I called and they sent me a link on my phone to take a photo. I took the photo but was unsure if the link ever went to them. I tried calling to see if they received it. Wow the site was very confusing and it never gives you a confirmation. Because I was unsure if my information made it, I decided to drive to the store.

Recently we purchased a desk and chair from Havertys, Columbia SC. Within a very short period of time the chair riser sprung a leak and could not be repaired as stated by the specialist from Havertys who came to my house. So we traveled to Columbia (1 1/2 hours away) and chose another desk chair, which was not quite as expensive as the original chair ($400.00). Because Haverty was unable to give us a duplicate chair we had to replace it with a less expensive chair ($369.00). We were told we would receive a refund. We now find we will not receive a refund but a credit towards another purchase.

They sell Guardsman warranty and do not provide any support after sell. My sofa has been broken for more than a month and am still waiting for repairman! Their so-called top drawer customer service was called for help and only answer I got from them that it is not their problem, deal with Guardsman! I think buyer beware to buy anything from this company, especially warranty not supported by them! I think both companies, Haverty and Guardsman are big SCAM!

The sofa we purchased was attractive and comfortable. Now in less than a year the color is coming off the arms where your hand sits and the store manager was almost curt in his unconcern. We bought two leather sofas at Havertys in 2001 and they still look great. I am very disappointed in the lack of concern or caring by the management about this inferior product and will not buy from Havertys again.

We purchased $13,000 worth of furniture from Havertys in August 2015. It is now October 2015 and the brown leather sofa is turning orange! They sent a technician out and he re-stained the leather. I am awaiting a call from customer service regarding my options. I certainly do not want this sofa so hopefully they will have a satisfactory solution. It's like they spray painted an orange sofa brown; the brown color wearing off on areas that aren't even sat on or used....

Wow this is so true that the exact same thing happened to me. I purchased a recliner couch from Havertys and also purchased the extended warranty for $150.00. My leather couch is ripping apart after three years of two people sitting on it! I contacted the warranty people and after four weeks, a man came out, took pictures and left. I was notified a week later that it is not normal wear and tear! A total rip-off.

Purchased a living room table, the finish is extremely flimsy so immediately it would leave scratches from even the smallest movements. I called them within a few weeks and told them it was wearing abnormally. They sent out a tech that looked at it 60 seconds and said "in home damages", I was unhappy. After a few more months, I called again for a second opinion. By now the finish was chipping off in addition to many small scratches. This was a $550 table and was ready for the dumpster after 6 mos. They said they don't cover "in home damages", I said "So it's suppose to look like junk after only 6 months of average use?!" They were adamant that I did something to it, and said they haven't received complaints on this table before. Will never shop there again!!!

Purchased Queen set of this mattress and it has been one of the worst experiences ever in getting a good mattress that was not defective! Got the first exchange from plush to firm without too much problem! Received firm Queen after not being satisfied with the plush! Experienced immediately "sagging" with the mattress! Called to relay my problem, got to exchange the defective mattress for another firm. And it seems this third mattress is sagging too after sleeping on it for 2 nights!

I purchased a leather sectional less than a year ago. I also purchased their extended warranty. After about 6 months the finish on the leather started to come off. I filed a claim under the warranty. They sent someone after about 2 weeks. He was very surprised to see the finish, but all he did was take a few pictures and left. I then received an email that the fault was not covered since it was normal wear. The spot where they said was normal wear was not in a sitting area or other area that got any wear at all. The furniture is junk, and their warranty a total scam.

I purchased a sofa for cash in the amount of $1,165.99 from Haverty's on 9/2/15. The next morning 9/3 I called too but no one got back to me. In the end I canceled my order and was told by the sales manager Joe ** that I had to wait 7 days and my refund would be in the form of a check not cash as I had given them. Six days later I called to inquire if my refund was on scheduled and was told by customer server Joe never canceled my order as promised and now it's 9/14 and I am still waiting for my refund check. I have called back the store at least 4 times already and keep hearing the same thing (that my refund is on the way but still no refund). I am very dissatisfied with the service from this store and don't recommend.

I have never had such a terrible purchasing experience in my life! I ordered the Whitney dining table with 6 chairs and bar with 2 stools. The initial delivery I rejected a chair because of scratches, the table because of a chip in the middle, and the bar had molding that was not properly mounted. The second delivery corrected the issue with the dining table and the chair. The replacement bar had an issue with the drawer. When attempting to open or close the drawer it sounds like it was rubbing up against sandpaper. I allowed a technician to come out to attempt to correct the issue with the drawer. The trip was unsuccessful. After three attempts without resolve I contacted my sales person, LD **. I explained the pains of not having my issue corrected and he insisted he would rectify the errors.

Bought huge king cherry wood bedroom suite, spent $4,500 for complete junk. Frame coming apart, 5 drawer handles just breaking off because they are cheap. Called to see if they could be replaced, the set is discontinued. Bought only 4 years ago, already needs to be thrown out. Thought I was paying that much for something I would keep for decades.

Customer service that does not care about its customers. If they make a mistake they don't care. Purchased a mattress and on the delivery ticket was to pick up old mattress. Wife home (she wasn't thinking about it) at delivery and drivers forgot to pick up old mattress. I got home 15 minutes later and called and asked if truck could return to pick up mattress. No and in fact, they had to put me back in the waiting rotation to pick it up! No excuses or exceptions. We had out of town guests coming and had nowhere to put the old mattress. We had to wait 8 days for them to come out and get it. No attempt for an exception or any sort of monetary discount off purchase of original mattress to "satisfy the customer."

Fabric on couch sold to me is not cleanable. 2 vendors from Guardsman ruined couch. Guardsman won't replace. Haverty won't stand behind the couch, fabric or Guardsman policy they sold me. $4000 couch - we can use without staining it and it can't be cleaned. Guardsman said it’s not a cleanable Fabric. So they replace piece but no coverage on that part after replaced.

Furniture For Life. What does that really mean? We purchased our first new furniture and was having it delivered before the holidays, it starts there. Only part of the furniture arrived and waited several weeks for the rest. A complete reclining sectional with additional matching left and right reclining chairs (Laramie) with their top of the 2.0 padding. A dining set with 2 extra chairs (Woodbridge Table) and purchased the warranty (Guardsman) for the grand total of $ 5,000. We were told the warranty would cover anything and everything including smells with no questions.

We purchased this sofa based on the salesman telling us that is was their top of the line sofa and that the color is all the way through the leather and you won't have to worry about the leather fading and/or rubbing off. We paid $1600 for this sofa just to have it only last 1 year. It now has numerous worn spots, some in places that we don't touch. We ensure that we are never sweaty and don't eat while sitting on it. Havertys said that they will not do anything for us because it is past the manufacturer warranty (by 6 months). Do not waste your money on this sofa. We will not shop at Havertys for anything since they do not stand behind their products. We will also ensure that friends and family are aware of this and don’t waste their money at Havertys.

We purchased a sectional sofa from Havertys about 1 year ago. The quality of the couch is poor. 2 cushions have ripped at seams, the pillows have feathers coming out all over the place with gaping holes at the seams. There are threads coming loose on almost every cushion on the couch. We have called twice for replacements, but they are only willing to replace the pieces with huge holes. Very disappointed and wouldn't recommend Havertys to anyone.

I'm so disgusted with this entire experience with Havertys in Palm Harbor, Fl. Paid $3500 for the villa Sonoma bedroom suite. After delivery hassle it finally arrived with finish on bed in terrible condition. The other pieces were poorly done. I refused delivery of this junk. I would've been embarrassed to have this in my home. The store display did not have the large white lines & streaks on it that this had. I was told it was to give it a weathered or old look! It looked like a 2 yr old had taken a white marker to it! It was very poor workmanship.

We bought the Maddux leather reclining sofa, matching reclining loveseat and a chair from the Perimeter Havertys in Atlanta, Ga. on Dec. 31, 2014. We did buy the 5 year Guardsman protection plan. The sofa was delivered near the first of March while the loveseat was damaged and had to be reordered. It took several more weeks to get it and then even longer to get the chair as it was a special order. The leather color of the couch started coming off on the arm where your elbow rests or where you lay your head down on the couch. Several areas where the leather was connected were fading also. There was some color coming off of the loveseat, too.

I previously left a bad review for Havertys due to a call to us from a "top drawer customer service" person who told us we could not return furniture. It was agreed by the service tech Ed who came out and inspected the furniture.

My husband and I purchased a couch in June 2015. We sat on the floor model and were given a palette of colors (swatches of fabric on a metal ring) from which to choose. We chose the smoke deco blue color. We gave a $180 deposit and were told that although this was a "special" order it was not "custom" fabric and therefore, the wait time for delivery would be 4-6 weeks. Our sales rep even insinuated that this particular vendor was usually pretty fast and she assumed it would be closer to the four week mark. So we waited and waited. Six weeks was approaching and we hadn't heard anything. My husband called to inquire and was told he would receive a call back. No call came. I called myself. The next day I got a voicemail explaining they had sent an email.

Within 10 days of purchasing a reclining chair, the mechanism broke, preventing it from reclining. I immediately called my salesman and sent him an email. Now I have to wait 2 1/2 weeks for repair. I have never had a piece of new furniture ever break within 10 days. I should not have to wait 2 1/2 weeks for a repairman to just look at it. A good service department would immediately exchange the broken chair for a new one.

I bought a bedroom set for around 5K. Since I bought it I had issues with the side table's drawers as they were opening and closing properly. And now in just 2-3 years bed rail broke and I'm surprised to see how cheap material they had used. If I get a chance I will upload the pictures. Before I have a very inexpensive bedroom set which was the fraction of the cost I paid at Havertys but its bed rails are still rock solid after 12 years. So think twice, four times before buying anything from Havertys Furniture.

When I purchased our Manchester Reclining Sofa and Love Seat from Havertys we were sold the Guardsman protection plan and at the time of purchase the sales rep told us that this covered anything that happened to the furniture "anything" he stated. So, within a few months we had to have the love seat replaced because it began to make noises and now a little over a year there is a spot on the sofa. I put a claim into Guardsman and they denied it due to "Normal Wear" so I complained to Havertys and they said the same thing. Havertys quality in furniture, especially this set, has gone downhill. Do not purchase this set!

Purchased the Kara Chaise Lounge and after 1 year the cushions began to sag. I purchased the Gold Plan as well. I opened a claim and nothing was ever done with the claim. I should have went to Havertys as soon as the couch started to sag but I travel a lot and wasn't home much. I live by myself and in my 50's so the couch is not being abused. I'm very disappointed as I loved the sectional as it fit my small den.

I purchased the Laramie sectional 6 months ago on 1/20/15. I have 2 pieces that were replaced because they were making all kinds of noises. One of the backs was broken, the arms were about to come off. Now one of the replacements that is 3 months old is making noises and when it's opened and it sits on the carpet rubbing it. I told the technician that the backs weren't fluffy and you can see where our backs are. He said this is normal. Well it's not normal that it's hurting my back. I had my last sectional (not from Havertys) for 13 years and was still fluffy and comfortable as the day we bought it. I will never buy a couch from them again.

About 10 month ago we purchased a beautiful dining table, 4 chairs and a bench. We really loved it! After searching lots of stores in Orlando we found what we were looking for. After 2 month everything started to get loose; chair's leg and same with bench. Called them - they came in, tighten everything. 5 month later it started again, now every single chair. If I have to do this "maintenance" every 3 month in a $2000 furniture set I guess is okay but unexpected.

I purchased a sofa, chair and a half, and ottoman from Havertys in Duluth GA in September 2012 when we moved into our new home. After looking through all the fabric choices specifically for 100% cotton, the sales associate convinced me that a "blend" was the best option for comfort and durability. Within the first year, the fabric was covered in "pills." (I don't have pets or little kids.) I am so disappointed in Havertys and so embarrassed of my furniture, and I will never shop there again. I tell everyone that visits my home and sees my furniture. The sofas I had prior to these were purchased from Dillard's and the 100% cotton fabric was in good shape a decade later.

On May 7th of 2015 I walked into Havertys Furniture in Alexandria, Louisiana. I was looking around for sectionals for a few minutes when I was approached by a very nice lady, **. The first thing I liked about her was she was not pushy at all. I told her exactly what I wanted and she immediately brought me to a sectional that I loved. She listened intently to what my needs were, explained everything to me pros and cons and I purchased probably within 5 minutes of meeting Ms. **. When I later called her to tell her that I changed my mind on the color of my sectional she quickly took care of it and kept me informed. I will highly recommend Havertys and especially ** to my family and friends.

Last May we purchased a sectional from Havertys. The salesman sold us on protection plan because darker color not available and we have kids. He told us everything - stains, tears, rips would be taken care of with the plan. In November of last year, my daughter wandered into the family room and sat on the sofa with her chicken tenders while we were out of the room. By the time we came back in the room, there were 4-5 stains on the couch from the chicken grease. So we contacted Guardsman right away. They sent out a cleaning kit to see if we could get the stains out ourselves. Self cleaning didn't work and they said a tech would call us and at that point we are in the middle of December.

I placed an order online for two lamps, which was the first time I had ever bought anything from Havertys. One of the lamps was not as it was pictured, and I decided to return it within a couple of weeks. But Havertys refused to authorize the return, saying it had to be done within 3 days of receipt. 3 DAYS! This restrictive return policy was not described to me when I ordered the lamp, nor was it on the invoice I received with the order. I only found it described after digging through several layers of their website. Then they refused to override the policy. I won't be buying anything from them again.

I reported a problem with my sofa that is 16 months old. Customer Service told me the warranty was up. They could get me a price to order the material but I would have to get someone to fix it. What kind of business is this that doesn't stand behind what they sell. Havertys didn't even bother getting any information about my sofa and filing a complaint with the manufacturer. I felt this was the least they could have done to protect any future customers. Doesn't sound like "Top Drawer" Customer Service to me!!!

Defective product from Havertys furniture. Over the past weeks I have been trying to get an exchange and ultimately a refund from Havertys furniture. They brought me out a defective bedroom set. It was scratched, mirror broken, 5 drawer chest piece missing. They damaged my wood floors, scratched my wall paint to the metal and assemble the bed wrong. They brought a replacement 4/1/15, nearly 3 weeks after the first, it is broken as well. 5 drawer chest has furniture paint pin in different color as well as multiple scratches. Headboard is pulling away from the frame and there are scratches on foot board.

Spent around 1400 bucks on what looked to be nice real wood coffee tables from Havertys but boy was I surprised when it started to delaminate on the surface and get bubbles in it. The top layer of wood is so thin barely more than paper and now see why they have had so many issues as we were on a third set of tables under warranty from them for surface defects and finish issues. They even applied a sealer in house that had discolored and two tables changed the finish out of the three bought. I was lied to by the sales lady, she swore these were much better quality than other companies and said they were real wood and not a laminate covered product. Now around 2 years later have 1400 bucks worth of junk I cannot use.

Purchased Maddux Teclining Sofa - Power, 87", Color black on 04/08/14. Paid $1854.77. On 05/10/14, my husband was sitting down on the sofa and heard a spring pop. The seat is now sagging and collapsing. 05/16/14 contacted Guardian to file a claim. 05/28/14 received email from Guardian stating they denied the claim. 05/28/14 S/W ** @ store where I purchased, she stated would call customer service and put in a ticket. She stated I should be receive a call w/in 24 hrs. They will set up an appt. to come look at sofa and I am to tell them I want a new sofa. 05/29 s/w customer service and they stated they would send out tech to look at sofa. 06/06 tech came to look at sofa. He stated that the sofa is beyond repair and that he will put in ticket to have new one delivered. 06/12. New sofa delivered.

I purchased a very nice sofa that after 2 years was sagging in the middle. As with other customers, I purchased the protection plan. They sent a technician out who said nothing appeared to be broken. There are no leg supports in the middle of the sofa, hence it is now sagging! VERY UNSATISFIED and will never buy anything from them again.

I am currently in the process of submitting a warranty claim on my mattress from Havertys. I was given a date of tomorrow for someone to come out and inspect - however no time until 24 hours prior to service. For anyone that works - the only option is to take time off from work. So I asked to reschedule - next available is Saturday - again they cannot give me a time until they call to confirm on Friday. This means that I cannot make any plans for that day until I hear from them on Friday. It also means that I may not be able to take my daughter to swim lessons that morning - depending on what the time is that they give me the day before.

I purchased a bedroom set and mattress set for almost $4,000. Over night I changed my mind and cancelled the order that I paid with my debit card. 9 days later. 3 claims and still my money is not back into my account. This place is a joke!

After buying our new home we had purchased over $12,000 in furniture from Havertys. We had recently moved here from Illinois and were told Havertys was a furniture store with quality furniture. That was a lie. We purchased the Amalfi sectional and after a couple days of having it in our home, noticed sagging in 3 cushions. We called the store and our sales person did not offer any solutions so we asked for the manager. He said they can replace the interior cushions only since we did not purchase their guardsman protection plan on any of our furniture. Apparently their 3 day no hassle return was not being honored by this manager who mockingly stated “it was probably made on Tuesday rather than on Wednesday.” What?? I didn't realize Havertys had such brands that were inferior in quality depending on the day of the week they were made.

Walked into Havertys North Point Parkway Alpharetta. Was not greeted at door (No big deal) while browsing. No one seeks interested in helping me. There was an item I was interested in. I sat at the dining table for at least 15 min. Many sales rep walked past me. One spoke, asked how was I doing. That was all. I guess a black man can't have credit. Thus I have an account with them. I told the manager how you felt and walked out.

I bought a $250 table lamp 9 months ago, and the base is defective. The base is clear and I could see that it was off center but I loved it so much and it did stand up. I asked the manager, sales lady and another sales person on the floor, if it was suppose to be like that and they all said "yes." Then I asked if they had another one in the warehouse and they said, "no." I thought maybe it was some new modern look or something. Two weeks ago I was looking at Havertys' lamps on line and I saw my lamp, with the base perfectly centered. I had asked my sales person (who had sold me $4,000 worth of furniture two years ago), to let me know when another lamp to match mine came in.

My sectional sofa is only 4 years old and the cushions are sagging. I got the protection plan, but this is not covered. I called the store, customer service and Havertys headquarters. The only thing that they would do for me was send a tech to check it out to see if they could do something. This would cost me $99.00 with no guarantees. I made this purchase at Havertys thinking it was quality furniture. It was not cheap, as I spent over $3000.00 for it. I will never purchase anything at Havertys again. They do not back their products.

A week or so ago, we entered Haverty's furniture looking for a dining room set. We had cash to spend and were ready to buy. The first sales person, Jason, who approached us talked to us for a moment about what we were interested in and then the whole thing changed when we told him we lived in Taneytown, MD and would have to have it delivered to a Carroll Cty. address. He stopped talking to us, walked over to his manager and had like a FIVE MINUTE conversation as to whether they were even going to SELL to us(?!?). We almost walked out... then he came back with a card with basically a 'guy with a truck' who was NOT EVEN affiliated with their STORE who could deliver it for a fee. He would also set it up.

When I spent $2,500.00 on a loveseat from Havertys, the salesman told me that it was a wood frame and that it would last forever. This was a total lie. This loveseat has not lasted one year. The cushions now sag down when you sit on it so you feel like you are sitting on wood and not a cushion. Also, the material is fraying on the corners of the pull out sofa portion. Very disappointed with Havertys Furniture and will never buy from them again.

Sofa has four tears and love chair has one. When we bought the furniture the salesperson told us to buy the extra coverage because the furniture may tear by the seams so we did. Three years later the tears happened. We called the insurer Guardsman Gold and they sent someone out to look at furniture and they told us it was stress. Called customer service and was told the same thing but said they could send a parent company of Guardsman Gold to fix it but I would have to pay for their services. IT IS A BIG RIP OFF. They sell expensive junk and insurance that doesn't want to do anything.

In process of buying living room furniture (plus a rug) from Haverty's. Had a recliner (lay flat caprice recliner). So far very unhappy. This is not a well made piece of furniture. Would have done just as well or better at any discount store and half the price. Remains to be seen if I can continue with the rest of my order. So far, very unhappy.

My husband and I purchased living room end tables and a coffee table from Havertys 2 years ago for a home that we just moved into 5 months ago. Prior to our move, we only used the pieces for vacations 3 to 4 times a year. After just 2 months after our move, each table (but particularly the coffee table) began to show tiny scratches, and the coffee table showed wear marks despite the fact that there are only the two of us and we are incredibly careful about what we place on the tables that could be harmful. The only care products we ever used were the ones supplied to us via the Guardsman protection plan we purchased. Despite using both the cleaner and polish, the pieces continued to get worse and worse.

I purchased two Maddux sofas. 1st time they delivered them, they had to replace them because the drivers or manufacturer sent damaged sofas. They were marked and scuffed and or sewing/stitching falling apart. 2nd time around they delivered, replaced again, had to be replaced because of a large scuff mark on the side of one. In the meantime the first one that actually stayed was starting to separate in between. There was a gap that my husband could actually put his arm down the couch. I called and they replaced them both for a 3rd time. 4th time they replaced both again. The driver actually asked me if he just wanted me to replace the backs??? Absolutely not. I paid a lot of money for new couches not crap! So the 4th time they finally got it right...

In March of 2011 I purchased a leather sofa and two leather recliners from Haverty's in Fayetteville, GA. At that time I purchased the Guardsman protection plan. I was told by my salesperson (Margaret) that it covered accidental rips, tears, stains and it even said on the flyer that it covers "when life happens." My salesperson wrote on this flyer "accidental" and she stressed if I ever had to call for a warranty issue to make sure I stated that whatever happened was an accident. This flyer was the only thing in writing I received about Guardsman and it contained bulleted items that were covered which seemed to be pretty broad so I was satisfied with this.

I was employed as a salesperson/designer at Havertys Boca Raton. By far one of the worst experiences of my life. Senior management only cares for investor profits... Never the employees. As an example, if we did not sell Guardsman quota commission was cut. I do not believe in Guardsman and would not tell untruths to sell it as many of my coworkers. Rarely a kind word or congratulations from mngt... Only criticism and negativity. I quit after one year and have not regretted it. Very similar products available elsewhere at lesser prices. My advice... Stay Away!!!

Three months ago, I purchased a dinette set from Havertys. A chair leg hanging off, second time I've called regarding issues with this set, the first time a table leg hanging off. I called customer care, I was given a date of December 23, 2014. I explain I will not be available on Dec. 23. Customer care explains someone will call back to reschedule another date. It never happens. I call several times, same answer someone will call to reschedule. Today December 22, 2014 (today) I received a call. "We will arrive December 23, 2014 between 2 & 4pm." I explain again I am not available on the Dec 23. Customer care said, "We are sorry. The best we can do is January 8, 2015."

I have bought several pieces of furniture with Havertys and they have always sold me the Guardsman warranty. I have never needed to use it until now and they will not honor the warranty even though it is totally an issue on them. We have talked and talked to them with no satisfaction; in fact, the lady we spoke to was very rude. We now have a dinette that we can use the chairs but not the table. I thought Havertys was a fine upstanding company that stood behind their products; however, I was wrong. Even though I will need more furniture in the future, I will never purchase it there again.

I bought a couch from Haverty's and thought it would last a long time cause it came from a good company, but when I paid it off in 1 year, it started to sag in the middle. It makes me mad but I know they won't do anything because I called them on my couch because the feathers started coming out and he came out and said ,"oh, they are suppose to do that." Will I have to vac everyday because of feathers?

I purchased a $2,000 couch and was delivered with a stain on! They graciously replaced it when it could fit in their schedule and to make amends they offered a $200 gift certificate. With that I purchased a $320 floor lamp. I choose to pick it up at the store (allowing a week for the product to make it to their store). It was unassembled. So when I get it home and put it together, you can only guess, parts were missing. I go back in to the store to explain the problem and once again they graciously agree to replace it. The delivery truck shows up but to only pick up the lamp! No replacement. Again, phone calls exchanged trying to clear the confusion. Again a promise to get the replacement and deliver.

My Haverty's Betsy wall saver recliner chair arrived about two weeks ago. While it is very comfortable for me -- a short person -- when I sit up from reclining, the chair sometimes tips over forward on top of my back. I returned to the store to test the floor sample, reclined then sat up several times. It did not tip. But the new one clearly does. Therefore, if you buy this recliner, Do not allow children of any age or elderlies to use this chair. In fact, I won't allow anyone else to sit in it. It can be quite dangerous and could be a serious financial liability to me if it tipped over and hurt someone. The store sent a so-called "tech" expert to look at it two days ago. He seemed pretty inexperienced and said that's just the way the factory makes it. I said the center of gravity and base weight are wrong for this product, it's a dangerous chair and they need to redesign it. He said they sell hundreds each week and redesign isn't going to happen. I'm waiting for a so-called customer service call to discuss. The salesperson also sold me the Guardsman policy, which I now understand is a waste of money b/c it's clear from this website and others that Guardsman doesn't honor its own commitments. Never again.

Had a problem with the Guardsman Insurance I purchased for my loveseat but Havertys made some calls and sorted it out for me! Was able to make an exchange and received extra discounts to get the new loveseat I wanted. They Really worked with me and I am very happy and will continue to buy my furniture from Harvertys. Great Customer Service, great managers... Thanks.

I saw sofa and chair that I loved. Salesman told me how well the furniture was made and 1/8 soy based foam they used. Went home and read the reviews and they weren't good. Went back to store, the sofa frame twisted. Looking at another sofa and told salesman I loved the sandy lane but terrible reviews. She then told me that sandy lane, Piedmont, Kara and others were entry level sofas. If I was planning on using them every day they would sag and not last. She then lead me to the $1500 & 2000.00 sofas. Not what I wanted to pay. Left store with a purchase, was upset that the first salesman never told me the first sofa was their entry level sofa.

June 11, we ordered a "custom" couch based on our living room size. This particular couch had a floor model and two additional sizes to choose from according to the handout given to us by the salesperson, Laurie. We put down a deposit and were told they would call us two days before delivery for final payment. We scheduled delivery 8 weeks after order due to "custom" and I waited for the call. The call never came until morning of delivery where I was told delivery was canceled due to nonpayment. I went ahead and paid and rescheduled a new delivery date (3 weeks later, which was their next available). This time, the wrong couch (incorrect dimensions) were delivered.

We have been lied to. We were told that our furniture was "All leather" But have recently discovered that it is apparently bicast leather. Basically leather with a coating that peels just like vinyl. We specifically asked the salesperson about just that, we did not want furniture that cracked or peeled. I am so upset that I am considering contacting the Better Business Bureau. We spent a large sum on a leather sectional and two oversized recliners that we barely use and they are peeling. I would have never purchased this furniture if I knew it was coated and not real 100% leather that would age beautifully not peel. I would have returned this furniture immediately had I known but it has now been a couple of years. Buyer Beware.

I purchased about $4,000.00 worth of furniture which included an ottoman. When it was delivered (the ottoman), was totally over sized for the couch and the room. When I called and spoke the the salesperson, who was supposed to be a decorator, she informed me it was a custom order which could not be returned. I was not aware of this at time of purchased and was not told it was a custom piece. When the salesperson suggested the ottoman she brought over material samples for me to choose from. Talking to customer service was a waste of time. On the pamphlet which held my receipt it states you have 3 days to call if you don't like your purchase, it says nothing about special orders. I told them if I was informed I would never have ordered it. I am now out $500.00. THANK YOU Havertys!

This was a great experience with Haverty's in Macon, GA. I had an awful experience at Ashley Furniture after they gave my furniture away, but Haverty's turned that situation around and treated us like family. We will even get our furniture in 2 days. Thankful for making my day great.

Three weeks ago, I purchased an expensive ($400) floor lamp at Havertys in Knoxville, Tennessee. When I questioned the salesperson about forthcoming sales, I was assured that if the lamp went on sale during the next 30 days, I would receive a price adjustment because of their low price guarantee. Sure enough, this lamp was on sale this weekend, but the store will not honor their guarantee, claiming that the sale price does not apply to previous purchases. What good is a low price guarantee that excludes previous purchases? The explanation is absurd.

In 2006, after much debate, we purchased an expensive Stearns & Foster queen mattress set. Within 2 years, my husband was complaining about his back hurting due to sleeping on this mattress. We turned (not flipped) the mattress and it would be better for a little while. We turned it again and he started having back problems again. We delayed calling Havertys for a couple of years, but finally called. They sent out a representative but before we could say a word, he started talking and told us that it was not visible enough. We might feel the valleys, but since he could not measure them, it was just too bad. I thought they were such a wonderful company. Ha! What a waste of our good money. Now I cannot find out how to contact them. Apparently, they don't want to hear from me.

I purchased a TV stand in Dec 2011. When it was set up, the bottom was cracked completely through. After much arguing, Haverty's agreed to pick it up, and exchange it. Having to use the broken one for 3 weeks while waiting on the new one, I set it up as I needed. On the day of the exchange, I had to rush home from work, to meet the drivers. During this period, I was trying to remove everything from the stand, so they could carry the damaged one out, and the new one in. I forgot to remove a 3DS system from one of the drawers.

My husband and I purchased a stearns&foster full size mattress and box springs on 10-17-09 from Haverty's in Madison, Tn. We felt it was a good buy and was happy the first few months we slept on it. We paid $1633.27 for the set and bought the stearns&foster set because it was supposed to be the best. However, after sleeping on it for maybe 6 months, I started to notice that I was rolling into my husband when we were in bed. When trying to sleep on my back, I felt that I was laying on a slanted surface.

I bought furniture on 2-14-10 and was sold Guardsman 5 year protection plan for leather sofa. Sales assc. sold plan saying it covered everything from stains to tears in sofa without mentioning any exclusions. I was charged and told I would get something in the mail from guardsman confirming warranty. 5 months later, I had accidental damage done to back of sofa caused by reclining onto corner of marble sill, which caused a tear and scuff marks as it slid/relined down sill.

My husband has a bad back and has had several back surgeries. I have never had back troubles and feel like I am 90 years old getting out of bed. I have to grab the side of the bed to pull myself out, then it takes me hours before I can move normally. My husband and I have moved to the spare bedroom for reprieve. Since then we have purchased another bed for another 1300 dollars. It is a shame to have a mattress set and spend 1188 dollars and after a month is not "sleepable".