About Havertys Furniture
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I am writing this letter in hopes that the Haverty Furniture Store will be listed as a company that will sell polyurethane furniture as “real leather” furniture. In 2019, I entered the Haverty store in Bowie, Maryland. I saw an Omega five-piece sectional that was on sale and was a floor model. I asked the salesperson if the sectional was leather, and he said yes. I examined the sofa and based on the “assumption” that it was leather I purchased the sectional. I also ordered another chair because the additional chair made the sectional complete in my family room.
In the latter part of 2022, the Omega sofa, specifically the two chairs that my husband and I sit on is crumbling. The other four chairs still look brand new. I called Haverty’s to inquire about buying two new chairs to replace the chairs that were crumbling. I was told that the Omega furniture was no longer available. I then called a leather repair person, and he asked me if the sectional was leather. He asked this because he only repairs leather furniture. I then called the Haverty Bowie, MD store and asked if the sectional was leather so that I could assure the leather repair person that it was leather before having him come to my home. I was told again by your Bowie, MD store that the sectional was leather.
My leather repair person came out and said that if he repaired this sofa within a couple of days, it would crumble again. So of course, this did not make sense to have the repair done. Maybe a few weeks later, I visited the Haverty store in Rockville, MD, I explained to them that I was hoping that they had Omega furniture because I had two chairs that had begun to crumble. They told me that the Omega sofa was no longer being sold and more importantly they told me that the sofa was not leather.
I then called the Bowie store again and they again told me that the sofa was leather and that this was information given by the manager of the store. I told them that the Rockville store showed me on their computer system that the sectional was not leather. So, the Bowie store called the Rockville store and then they finally admitted to me that the sofa was not leather. Now it is 2023, and I told the Bowie store that I would have never bought this sectional had I known that it was not leather. So now I have spent $2,330 total on a six-piece sectional that I am going to have to replace. And furniture should be expected to last at least 7 years.
Initially I was offered $300 store credit to resolve this issue. I refused the offer, so I was then offered $400 store credit. I refused again and then the Bowie, MD store manager asked me to come into the store and look for something that I might like to resolve this for me. So, I did, and I picked out bedroom furniture that came to approximately $1800. She then asked me to pay out of pocket $1600 towards the furniture. Of course, I refused. Then she asked me what would resolve this for me, and I told her a full refund. She said that she did not think that a full refund would be possible and then offered $800 store credit. I refused again and told her that I was going to contact the corporate office. So, I did and was told by your corporate office on February 23, that the most that could be offered would be $1399.99 in store credit and they would take back the sectional.
This offer is not acceptable to me. I would accept an exchange of furniture that would be closer to the $2000 amount but because of all the stress this has caused me, I am asking for a full cash refund of $2,329.97, because I was deceived from the beginning of this fiasco. I can be reached at ** (cell) or ** (home). I have receipts on request.
Thank you,Pamela
Based on my recent experience of early 2023 Havertys has a very short sighted return policy. They would rather lose thousands of dollars in more business than show flexibility in return few hundreds dollars. I tried to cancel the warranty for the sofa they delivered few days ago, they refused. I made no claims against the warranty, I just did not want it after receiving the pamphlet which excludes almost anything that go wrong with the furniture. I therefore cancelled the remainder of my order. This rigid policy is indicative of lack of business sense or customer care.
I bought an expensive leather sofa, and they gave me a wood care kit. I tried to exchange for leather care kit, they refused. The sofa is already sinking in the middle, I am still waiting on their action, their expert is not 100% sure it can be fixed. What recourse do I have if they don't fix it, what a mess.!. Nothing they do makes any sense, they simply don't care. Stay away from this company, once they get your money, they don't care what happens.
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Havertys offered a leather sofa for around $2000 interest free for 18 months. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. Ok fine. But they added 2000 onto the balance of an 2000 sofa. Basically they added 100 percent interest. I will see them in Court when I'm done writing my reviews.
Furniture is garbage. Bought $15k worth of living room furniture and some of the veneer on the tables started separating within 4 weeks. They sent a yahoo out to glue it back together and lasted all of 3 days. When I asked for a return these ** advised I had possession too long and not possible. A month and 3 days is too long?? I will never buy anything from this company again and advise you to do the same.
I WAS a return customer but I will not be purchasing anymore furniture from Haverty’s especially the Greensboro Wendover store! The salesperson was deceptive with projected delivery date! The date was 2 months longer than she said for 1 chair! The manager found us a floor model and arranged delivery. After waiting ALL DAY after having our delivery time pushed back. At 5:30 pm we called just to discover we weren’t getting a delivery at all!!! They didn’t even bother to call to inform us they weren’t coming. This was the day before Christmas Eve at that!!! The sofa, ottoman and chaise lounge I had picked out to buy once I got chair to see how things were going to fit in my new house I WON’T be buying from Harverty’s!!! I’ll just go to Hickory furniture!!! Terrible customer service ever!!!
I moved to Florida in 2021. The moving company I hired to move me from NH to FL their truck caught on fire. I lost everything. I bought a lot of furniture from Haverty Furniture. It’s been more than a year, I asked Haverty’s to come out and lower the adjustable bed. The company from New Port Richey, did not/would not. It seems they are interested in sales but not customer service.
We purchased a table and chairs that were floor models at the store in Castleton, In. The table did have a few indentations across the surface of the table and these were noted on the release form. The salesman assured us that if any scratches other than the ones noted on the release were present they would be taken care of by Havertys.
I actually took pictures on my phone of the table before leaving the store. They delivered the four chairs and the table and guess what? Huge white scratch on the table. Delivery people said, "The technician would be able to fix the scratch and you would hardly see the scratch." I first called the salesman and told him the situation and he said customer service would take care of the problem and that they would deliver the other two chairs the next week. I sent pictures of the before and after on the table to customer service. They said they would not send a technician out because it was a floor model even though I had sent pictures of the huge deep scratch. Customer service Offered $50 or nothing. I have bought Two couches and Two living room chairs from them but I will never buy another item from Havertys. There promises were nothing but hot air. Their customer service is a joke. Buyer beware.
All the furniture I ordered was either damaged or filthy dirty. They replaced it but sent more dirty furniture. They also never Scotch garded any of the furniture. I was told to contact the Guardsman Protect so I did and was told by them that the stain was not covered. I have had the furniture a month. Do not buy Havertys Furniture and definitely don’t waste the outrageous cost for the protection plan.
Purchased from Havertys in Pensacola on 11/1/19. Loveseat power stopped working on 4/19/22. Thank God I bought the 5yr protection plan. Tech came out, fixed the issue. Fast forward to 6/26/22. USB ports on loveseat not working. Tech came out and ordered parts. As of today 10/21/22 still waiting for parts. AND NOW the sofa has stopped working. Will be filing that claim today. Havertys will do nothing and say it is now up to Guardsman. I will write a separate review about them. Bottom line DO NOT buy anything from Havertys. I can verify all of this with receipts and copies of claim forms. This furniture was expensive and should not be constantly breaking down.
My husband and I bought an AVIATOR from Haverty's with the GOLD PLAN from Guardsman. It died out on us and according to our plan, we should be covered but they are saying one of the pieces is not covered. I tried to go to the website for our coverage that Haverty's gave me but it doesn't exist. I keep getting bounced from Guardsman to Resolution (the company the technician is from) to Haverty's. Stay far away from Haverty's and far away from Guardsman. I just read that according to Forbes magazine Guardsman is one of the top 3 franchises to stay away from.
If you do buy furniture from Haverty’s and get the Guardsman coverage pray you don’t need to use the coverage because they will not honor their commitment. So don’t buy from Haverty’s and don’t get Guardsman furniture coverage. It’s too late for me. I’ve been getting the run around since august.
Havertys Furniture Company Information
- Company Name:
- Havertys Furniture
- Website:
- www.havertys.com
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