Consumer Complaints and Reviews
We purchased a new living room suite when we remodeled our home. Bought the Guardsman Gold Protection Plan. One automatic recliner broke at Christmas 2014. They could not fix the recliner so we were sent a new one... When it got there it was a manual recliner and so they took it back the and a month later (March by now) received the recliner. This July 4th, 2016 the other automatic recliner broke and it is Nov. 2016 and I called to check what could be taking so long and the protection plan told me that was only good for one time. "No problem. We hadn't needed it for this side until now," and they told me they had already paid HAVERTY'S FOR A FULL REPLACEMENT OF 2 AUTOMATIC RECLINERS & A CONSOLE WHICH DIDN'T HAPPEN.
Haverty's has furnished me with 2 exchange tickets that looks like we received 3 automatic recliners and a console but WILL NOT furnish a copy of a ticket where we signed for all of these pieces. Now we have a $2500.00 - $3,000.00 furniture set that one side will not work and is stuck in the reclined position. IF YOUR PURCHASE FROM HAVERTY'S WHATEVER JUST DON'T BUY AUTOMATIC ANYTHING. The repairman is a nice qualified guy from Louisiana and will only come to the NE Texas area if he has more than one call in this area.
I purchased the Nevada Sectional. It is very pretty and good quality however when the armless seat is reclined it feels like I am sitting on a bar. There is a large gap between the cushions. It's is very uncomfortable and appears to be a design defect. When sitting for any length of time the lack of support makes my back hurt and I have no back issues. Havertys came out and acknowledges the defect. I have to put a pillow behind me when sitting. They have ordered me new ones that are taking a month to come in. Hopefully, the next ones will be ok.
We bought several rooms of furniture of at Havertys in the last 6 months and they have the worst customer service I've ever seen! The leather couch arm and cushion the leather color is wearing off after less than 6 months. They sent someone out today and then called me and told me they would do nothing because it was done at home. We have done nothing to this couch to make the leather wear off! We also purchased the extended warranty on all the furniture. I could've gotten furniture that lasted longer than this at Walmart! I will never step foot in another Havertys furniture store!!
Buyer beware!!! Purchased a very expensive leather sectional 3 yrs ago. Recently, noticed tears where the leather folds, discoloration of leather, and mechanical problems with the recliners. Talked to customer and found out that they only guarantee their products (including leather) for 1 year. Little or no concern for the buyer. Very poor customer satisfaction. Could not recommend & will never go back.
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Purchased this couch and within a short time there was a big discoloration where you place your head on the back, and the seat where I sit most of the time has sagged quite a bit. Warranty doesn't cover anything. Will not return.
We purchased this set in 2011. Had the Guardsman protection planned but cancelled after a year. That was a joke. As you can see in the pictures below, we take care of our furniture. The second picture shows the distinct crack around the backside of the chairs. At least four of the chairs have this crack. The decorative "wood looking" piece on the back is not wood. I called Haverty's and they recommended I call furniture doctors. We have thousands between this set and the matching buffet. We will never buy from Haverty's again.
We found a couch, chair and ottoman on the floor we liked. We ordered the couch in a different fabric. We received after 8 weeks. The fabric was not on smoothly but billowing out on the back of the chair and half. They sent a tech out who said that he will report this problem and most likely I will receive another chair. Later I was called by customer service. Best option they offered was they could take it back and give me 75% of what I paid. This is poor business and a high cost! Trust me, stay away and find a better furniture store to spend your hard earned money.
We ordered our furniture on August 15 and was delivered a week later. Furniture was cracked, glass was broken, and drawers didn't work. We called Havertys and they made us submit pictures. Technicians were scheduled, and replacements were ordered. In the mail the day before our delivery we received a free shipping coupon from Havertys so we called. Even though we already purchased our furniture we thought since it hadn't been delivered they could apply the coupon. Havertys said they wouldn't so we said we would cancel the order and just re-buy to get the free shipping. The customer service rep got a manager and he approved the free shipping.
A week later I called to see about my refund. Havertys had no clue. After arguing with the manager on call, we just cancelled our entire order. Havertys accepts and instead of refunding us the $150 delivery charge they promised, they took the whole order back ($3,000). Ridiculous to say the least. We will never shop at Havertys again. Customer service goes a long way and the truth means more than a few pieces of furniture. I would rather spend more and get wonderful service than spend less and get crappy service.
We purchased from Havertys Furniture Store in Bluffton, SC three Stellar Power Rocker Recliners costing a total $2,623.47 for our home. The three recliners were delivered on 6/28/2016. Within a couple of weeks we noticed that springs were sagging and could be felt with our butts when we Sat down. The material of the bottom cushions and the backs accumulated wrinkles, indicating that the padding of the backs and the seat cushions simply collapsed and had no support. As each day went by it all became more obvious the springs and the cushions and backs were not living up to the representations made when purchasing these recliners. The representations made by the salesperson and on the Internet were that the Recliners had Sinuous (No-Sag) Springs. A No-Sag spring system offers support and a padded, tight back with 1.8-density foam test cushion.
On Monday August 8, 2016 after only six weeks since the delivery of the recliners I went to the local store to advise them of our problem. The Manager was not in that day. The next morning I called and spoke with the Manager whose tone was very rude. I offered to come to the store to show him pictures of what was occurring but he wanted no part of this and said call Customer Service. On August 9,2016 I called Customer Service to complain and spoke with a person named Becky. She arranged for a technician to come to our home on Friday, August 12, 2016.
The technician arrived and inspected all three recliners. At the time I showed him a part of the spring that I had found on the floor under one of the recliners. He turned over the same recliner and found a second similar part from the same spring. He Sat in all three chairs and observed how you could feel the springs in your butt. He also noticed the wrinkles in all three seats and the wrinkles in the backs of the recliners. He took pictures of the parts he and I had found and of the wrinkles in the seats of the recliners and their back. He took the back off of one recliner and stuck his hand inside and commented that "there is not enough batter that is why you have the wrinkles."
Not having heard from Customer Service I called again on August 16, and spoke to a person named Athena. After some waiting she advised me that the technician had written a report that he found the recliners met specification, whatever that means. In any event that was not the impression neither given to me by the technician nor spoken to me at the time of his visit. She indicated that nothing would be done as respects all the recliners except for the one recliner that would have to be taken to the shop for repair.
She did not deny that she saw in the photos that the technician had taken showing the parts that had come loose and the wrinkles in both the seat cushions and backs. Athena said she would get back to me but I have not heard from her as yet. I did what I had to do, went to Magistrates Court and filed a Summons and Complaint seeking a full refund for the defective chairs that did not meet up with the representation given by the sales person and published on the Internet.
I purchased a living room set from Havertys and in two years they had to send a tech out 3 times and replaced the entire cushion set 3 times. The set is still falling apart and now Havertys is stating there is nothing they can do because it is out of warranty. I advise no one to purchase anything from Havertys. The furniture is junk and I have to continue to make my payments. It is ludicrous.
We have made many Havertys Furniture purchases over the years. The last purchase was for three (3) barstools - wooden in construction with linen fabric. Beautiful chairs, but hesitant about getting linen fabric for kitchen area. We were persuaded by the salesman for the first time to purchase the Guardsman protection plan to cover ANY PROBLEMS including if the "dog eats the chair." We have had to use the plan 1st for one of chairs which was delivered with a greasy fingerprint on it (should not be a protection issue since it was delivered that way), 2nd for a stain that would not come out.
When the delivery person delivered the replacement chair one of the arms of the chairs was loose - I had to point that out. He said, "No problem, I can tighten that right now." Well over several months time (these chairs are rarely sat in) a family member came to visit and was sitting in the chair when the arm literally fell off one end. This happens to be the chair that was "replaced" because it came in slightly different color than the other two. I filed a claim and guess what, "it is not covered." NEVER, NEVER, NEVER again will I purchase this scam!
First of all, I am so very disappointed in the quality of the chairs - have never had such bad experience with a Havertys purchase. Second, Guardsman makes it so very difficult to even file a claim. You first have to go online - fill out questionnaire, attach photos of the damage, then photo of the furniture in its "natural environment" and then print out a form to mail in - after they receive the mailed copy you wait another 10 days for a response. Guess what, NOT COVERED. PLEASE DO NOT LET THEM TALK YOU INTO THE SCAM!!! Very disappointed in quality of Haverty's furniture - obviously not what it used to be!
My first time shopping at Havertys has went from one of the most exciting experiences to one of the worst. I purchased a queen bed frame but decided to upgrade to a king. I called the store to initiate the change and was told my sales rep would get back to me. He never did, so I decided to go into one of the other Havertys stores specifically because they had the bed on display and I wanted to see it again. That was probably my first mistake.
My new sales rep insisted that I buy one of their mattresses even though I declined more than once and clearly stated I already had a mattress in mind I wanted to purchase from online. I was told I could not possibly find a good mattress online. Needless to say I decided to purchase the mattress from Havertys. The mattress when tested at the store was fairly comfortable and the price seemed right considering the one I wanted to purchase.
Come day of delivery, my bed frame could not be completely assembled because some of the pieces that came were the wrong size. About three days later the delivery team returned with what should have been the right parts but arrived with the wrong parts yet again. The first time the error was made was not so bad, but the second time put me at a complete inconvenience. Not to mention customer service made no effort to speed up the delivery of the correct parts nor provided an explanation as to why there was no rush on the issue.
I had family coming so we had no choice but to use the mattress as is without it sitting properly on a bed frame. At this time I discovered the mattress did not have the same feel as it did in the store. I even wondered if they delivered the right mattress. I called customer service to return the mattress and was told the mattress would feel different once the missing parts arrive and the bed is properly put together. Additionally, I was told to test it out for 30 days to break it in and so that I will not be charged a restocking fee for returning it too soon.
Well, the delivery team returned a third time and finally came with the correct parts for the bed frame. 30 days later and the mattress still feels uncomfortable. I called customer service to make the return and was told the return would be processed and that I would get a call back to let me know the date the mattress would be picked up. Instead I got call back from my sales rep who sold me the mattress and was told that it stated no returns AT ALL on the receipt for the type of mattress I bought. Her solution was for me to purchase a mattress pad. I believe if a mattress is any good, or the is the right mattress, it should not need a mattress pad.
Seeing as though I was not getting anywhere with the sales rep, I called customer service again. I was told that it says on the receipt that the mattress had a 3 day return policy and since it is past then it cannot be returned. Now that statement and the sales rep's statement was contradicting. So did the receipt say no return at all or was there a 3 day window? Let's not forget my bed wasn't even fully assembled for over a week and for that reason I was not using the mattress initially to even make a decision within 3 days. Plus considering customer service telling me weeks ago to test the bed out for 30 days then I can return it after. Given all of that makes this situation a mess.
Had I been aware beforehand (obviously I did not read the receipt to know what it actually said) that there were supposedly no returns allowed PERIOD on the mattress, that would have been a red flag and I most likely would not have purchased the mattress. Given the issues with the bed frame and my original conversation with customer service regarding the mattress, I was hoping to still get the bed returned and receive a full refund. Which would have been the RIGHT thing for Havertys to do.
I ended up with a store credit to pick another mattress within 20 days. However, I am completely disappointed and unsatisfied. Instead of being left with the feeling that at least Havertys satisfactorily rectified the situation so that I would have no issue shopping there in the future, I am now being forced to shop at Havertys for another mattress that I do not want which I possibly may not be able to get a refund on if I do not find it comfortable.
So say so done. I went to the store to pick out another mattress. The two I found somewhat comfortable, both had a $2000+ price difference. I had to get an increase in my Havertys card. Which means more and longer monthly payments. I am so stressed out over this mattress situation that I left the store without one. I just want my money back! (In this case credited back to my Havertys credit card) and for Havertys to pick up the mattress. Is that asking too much?
Also I have learned there is no such thing as a refund on the mattresses. They will just keep doing a store credit for you to go pick out another mattress. Unacceptable! I am done with Havertys. Obviously Havertys does not care about losing customers though, or at least this one. They just care about money and sales. Customers should hope nothing ever goes wrong when purchasing from Havertys because they probably won't be satisfied with the outcome. The mattress was/is Posturepedic Planters Grove Plush Euro Pillowtop. I highly do not recommend it.
I was a Havertys first time customer and this will be the last time that I purchase from this furniture chain. My spouse and I purchased a bedroom set after moving into our first new home as a married couple. We made the purchase 2-3 weeks prior to delivery. On the date of delivery which was Saturday, July 23rd, we were informed that the warehouse had put the incorrect on the truck. The driver stated that he needed to complete his deliveries for the day and would return later that day with the correct rails as they were likely improperly tagged. After waiting a few hours, I called customer service and was informed that they needed to wait until the delivery truck returned before they could do anything. They stated that they would call me back later that evening.
I decided to call them when I didn't receive a call back only to find out that the office was closed and would not reopen until Monday. I called on Monday morning and was informed that the correct bed rails would be delivered on Wednesday. In the meantime, we slept with the mattress on the floor which intensified my back problems. Delivery was confirmed for Wednesday between 5-7PM. We waited and waited and at 6:45, I called customer service because I now know that they close at 7PM EST. Customer service reported that the rails were not on the truck and would not be delivered on Wednesday. She did provide another date of August 2nd to deliver the bed rails. Really? 10 days later and 10 nights of sleeping on a mattress on the floor? Unacceptable.
At the very least, we should've heard from customer service to explain the delay but no, we initiated each call ourselves. We offered to pick up the rails ourselves and assemble the bed but we were informed that the rails had to ship from Atlanta. We reside in Maryland. Next time we will take our business elsewhere. Steer clear of Havertys. (Picture attached shows the incorrect rails sitting against the wall in our bedroom and the headboard and footboard.)
I bought a sectional and coffee table from Havertys in Memphis to be delivered on a Wednesday. My wife took the time off and stayed home to accept the delivery. Delivery arrived on time but the sectional they brought was not the same color we ordered and the coffee table was missing the glass top. My wife texted me the picture of the sectional they brought and I told her to reject it. When she try to explain them that they got the wrong color I hear them arguing with her over the phone. I finally get one of the guys on the phone and told him to leave my home with the items he brought.
Since the salesperson gave me his card when I made the purchase, I called his number to tell him what happened. The phone went straight to customer service and after a long wait a lady answered the phone. Gave her my phone # and address and she told me that there was nobody at home to receive the delivery. After I explained what happened she put me on hold for an awfully long time and came back with apology that the driver made a mistake. She took my information and told me they will contact me in 24 hours. Now I will be sitting on the floor till this guys get my stuff home. You may see what I ordered and what I have received from the pictures.
Over the past several years I've purchased a couple of thousand dollar's worth of furniture from Havertys and have always been pleased, however this last $1554.00 dollar purchase I'm extremely disappointed! Let me explain: My wife and I visited Havertys in W-S N.C. several times looking for a Living Room suite and we settled on one. Our saleslady kept pushing the stain resistant and after I thought about the 4 grandchildren we have it wouldn't be a bad idea on the Bone colored recliner we bought so I paid the $60.00 to have it protected only to learn that since I paid $464.24 and not $500.00 for the chair it doesn't come with a cleaning kit! I have to notify some aftermarket company and make a claim should it become stained?
Plus I looked under the chair and it's marked "Made in China". Buyer beware, Havertys is NOT what it used to be and they don't care about the customer's anymore. So I'm DONE with them! Here's the response from Havertys: "Thank you for taking the time to contact us through our Website. We sincerely apologize for the inconveniences you've experienced on your most recent purchase and delivery. We have forwarded your comments to the proper management so you will be contacted regarding the requested return of the Guardsman Protection as we are unable to provide a kit for you based on the pricing of your sale. You should be contacted within 48 hours to discuss a resolution."
We bought a leather sectional that was on clearance. It was only about 300.00 less than the new model. We did not buy the warranty because we figured anything that expensive would be of good quality. After just a few weeks and sitting on sectional the seams showed wear terribly. Havertys would not do anything. We will not purchase from them again and will not recommend them to friends.
We purchased a king mattress and a bedroom set along with two nightstands in Sarasota. We were pleasantly surprised by the caliber of service. Havertys Sarasota goal seems to be all about customer satisfaction. So, we didn't hesitate to go ahead and order 2 Bernhardt sofas! Maybe those unhappy need to go to Sarasota. Fantastic customer service name brand products.
A few weeks ago, I purchased almost $8000.00 in furniture from Havertys. My salesperson was nice and was constantly emailing and/or calling me PRIOR to the purchase. I scheduled delivery for a Saturday 12-2, received an email confirmation with later time and then a phone call with an even later time. Finally the furniture was delivered at 6:00 PM (4 hrs. late) and a formal dining room table was left un-assembled in the middle of my floor.
The delivery guy whose sole purpose is to DELIVER AND ASSEMBLE FURNITURE did not have the hardware to assemble the table. I asked him several time what did I need to do to get this fixed and his company line response was "Its a process." "What is the process?" "I dont know maam; its just a process." Ok. So Havertys hire unintelligent delivery men who can't give a thorough answer! I had a house full of guest and it was my daughters graduation weekend. Needless to say the dinner I was hosting had to be changed to another location at the last minute.
I called at 8AM Monday morning and was advised that someone would be out Thursday! I promptly informed the associate, this was not acceptable and someone needed to come assemble this table today (Monday). The associate offered to overnight the hardware to me. WHY? So it will be there when the guy comes on Thursday to assemble the table!! Ridiculous. After much going back and forth and demanding to speak to someone with authority to make it happen, I was advised that someone would be out between 8-10AM Tuesday. Guess what?!! This guy arrived with the WRONG hardware. This is day 4 of having a formal dining room table laying in the middle of my floor.
During this time, I also called and emailed my sales consultant and I wasnt shocked - no return phone call or email. I called customer service, received the runaround from a sales associate who offered me an insulting 10% discount. Finally reached a store manager who gave me a slighter higher discount and arranged for a new table and buffet (which was damaged as well).
I have still not heard from my salesperson during this time. A new table and buffet was delivered to me a full week after the Havertys delivery person left the table in the middle of my floor, with some parts in boxes and some out. It was very time consuming and frustrating that there was no hustle on Havertys part to right the situation. It was an inconvenience to me at every turn. The only reason I kept the purchase was because my fiance loved the set. I had already been to Stacys and picked out a new table and buffet. My experience with Havertys was horrible and I will never purchase from them again. I felt like I was shopping at Furniture for Less!!! Oh and my salesperson called AFTER THE NEW TABLE AND BUFFET WAS RECEIVED.
I purchased a sofa from Havertys approx. 2.5 years ago. When I purchased the piece I also purchased the Guardsman gold protection plan to protect the sofa for 5 years. It's suppose to cover any stains, spills, tears, or rips that might happen during that time. The Havertys salesperson will tell you "It's so easy to do that you're going to need it." DON'T DO IT!!! When I actually went to use it, it wasn't helpful at all. My dog had an accident on the sofa which I reported and they sent someone out with leather wipes that you can buy in the store. No steam cleaning or disinfecting. So naturally there is a small odor, and that apparently they don't cover. So they could basically wipe it off like I did, but not actually fix the problem like the "protection plan" was suppose to do. I've been fighting that fight for over a year now.
Recently I started to feel some springs poking through, so once again I called to make an appointment to have someone come out. After scheduling a 4-hour window for the repairman (which he was late for by the way) and taking the day off from work, he spent about 5 mins. and said he didn't see anything wrong but could see where it was sagging. So there is nothing wrong but it's sagging??? I don't understand. He said he would suggest they replace the cushioning and he would put that in his report. After waiting a week I finally got a report summary stating the repairs were denied. So now I have this beat up sofa that I purchased protection for and was suppose to be covered and isn't. All I can say is BUYER BEWARE!! NOT A GOOD COMPANY AND OVERPRICED FOR WHAT THEY OFFER!!
We purchased two recliner full lift chairs with remotes. Because we are concerned with the "mechanism" we wanted to purchase a warranty, which we did. We were told there was a one-year warranty by Havertys Furniture Company. We were told about a five-year warranty from their warranty company. We were delighted that we now could have six years of warranty. After delivery, I attempted to understand these two warranties and we returned to the furniture store to inquire.
We were told that we had "double-coverage" during the first year but that the warranty then was only for four more years. I find this very unfair and requested that this be changed to six years of warranty. The clerk must have told me five times that Havertys is an old established company and would "take care of us". But that needs to be in writing and she could not produce such a "written" document. I complained to Havertys "online" and have not had a reply from them.
Purchased upholstered recliner in May 2015. Nine months later the chair cushion had a crease down the middle and the upholstery on the back was hanging in folds because the filling had sunk. Repair guy came out and immediately said "You cannot buy good furniture anymore." He said they would restuff cushion. Three weeks later they came out with new cushion and also put additional stuffing in back of chair. ONE DAY LATER the cushion again had a crease down the middle.
Within one week the upholstery on the back was hanging in folds again. New guy came out. I told him I wanted a partial refund. He said he would put that in his notes and left. Havertys said they did not give refunds. My husband told them the cushion was failing because the three coiled springs under the cushion were not sufficient. They put us on hold. After 10 minutes they disconnected the call. DO NOT BUY FURNITURE FROM HAVERTYS.
Wow. So many horrible reviews for the store where we have bought over 75% of our furniture over the last 10 years?! Perhaps the Greenville, SC store is a diamond in the rough. Yes, we have had issues with some of the mattresses purchased in the past, but our local store took care of them without incident. Honestly, their mattresses are overpriced and not the greatest. Lesson learned. However, their furniture has held up beautifully over the years and we have returned time and again to work with Scott. This guy has been there for years and is one of the kindest people I have ever met. He is honest and knows literally everything about every piece of furniture in that darn store. It's amazing. The store was recently remodeled and is now much more open and logical. This last trip was a pleasure.
We just bought another sofa there two weeks ago and it's top notch. To be fair, several of the pieces we considered didn't appear to be very high quality. However, there were also several pieces more expensive and higher quality than the one we ultimately settled on. Their selection is huge... Obviously some suppliers are better than others and perhaps that's something the corporation needs to look at. In the end, we are extremely satisfied with the sofa we selected. This sofa is solid as a rock. Further, the delivery, while early, was professional and NOTHING was damaged in any way, just like all the other times we've bought from this store. In ten years, we have honestly never had any delivery issues.
Regarding the Guardsman plan (that even our salesman Scott pushed): skip it. That company really is as bad as all the reviews say. We got it once for a leather sectional we bought. One of the recliner handles frayed off after a year, but the company just gave us the runaround and never agreed to fix it. We ended up fixing it ourselves. The leather on the sofa, btw, still looks and feels great after four years (we have three kids). Guardsman is borderline fraudulent and Havertys needs to find a better option to be sure. Do NOT waste money on this plan.
All in all, we will continue shopping at Havertys into the next decade. Yes, their prices aren't always the lowest, but we have an account with them that lets us pay interest free over 12 months. If I went elsewhere and purchased the same amount of furniture on a credit card, I guarantee the extra interest alone would negate a slightly lower purchase price. Plus, I work a lot and I know when I go in, Scott will find me the best possible piece in no time and have me on my way. He always remembers me and even after gaps of two or three years still seems to remember my taste... That's just crazy! Like I said, perhaps the Greenville store is a diamond in the rough, but a diamond it definitely is.
If you're looking for bedroom furniture, living room furniture, a pillow, or even a piece of thread, just don't. Havertys is not the place for you. If you'd prefer quality furniture, decent customer service AFTER the purchase of something, and what's that word that started with an R? Oh, a refund in some sort of a timely manner after furniture has been returned, just don't. If you want to spare yourself a few gray hairs, don't ever step foot into a Havertys. Let this flood of bad reviews on this page be your precaution. Just don't. A slightly angry 1st (and last) time customer.
I purchased a leather sectional ($3300.00), and a kitchen table ($850.00) along with a protection plan for each (costing another $650.00). I was told by the salesman that EVERYTHING would be covered for 5 years. My furniture is 14 months old, and nothing is covered. After many arguments with Havertys, they told me they would exchange out my furniture, and my protection plan would be void. So, I am out $650.00, and getting another kitchen table that will stain and scratch just like the first one. Anything that is put on this table leaves a stain.
I have never purchased such a crap table in my whole life. I have contacted the BBB, and still waiting, but I will never purchase another piece of furniture from this store ever again. I hope enough people out there read this... And be forewarned, this store does not care about making their customers happy. DONT PURCHASE FROM HAVERTYS MALL OF GA., AND NEVER PURCHASE GUARDSMAN PROTECTION PLAN...
We bought a Leather Reclining Wrangler Sofa and Love Seat and paid for an extended 5 years warranty on top of the original warranty. The sales people will tell you whatever the problem, it will be replaced or repaired. I was out of town so I didn't report within a month it happened... but still well within the 5 years warranty. Discoloration when they were seldom sat on. Tears on the seams. Worst is they will not honor the warranty. Well, whoever the company in which Havertys gets their insurance. It is totally useless paying for extra warranty.
Don't be fooled by their sales pitch of "whatever the problem, it will be replaced or repaired within the warranty period" not considering having paid $2500 for a sofa and couch, they will be of good quality. The furniture were seldom used and to have such problems. Never again will I buy anything from Havertys. They have my email address so they can verify me that I bought such furniture. Filed a claim and got nothing but an excuse that I should have reported it earlier even if it was still within the 5 years warranty.
I purchase a leather sectional couch and kitchen table and chairs and very unhappy with quality after two years and light use. Leather quality is inconsistent and does not hold up. Customer Service simply replies it is out of the one year warranty and nothing we can do. Thank you for shopping at Havertys. I can say that I will never purchase another piece of furniture from them. Kitchen table looks bad after little use and Veneer is getting bubbles on top.
I bought a leather sofa and matching chair. Within weeks the sofa's color was fading and turning orange. Kept all documentation of every call I made on this argument. I forced them to come and pick it up and demanded a full refund back to me.
Almost 3 years ago we paid for a very expensive Stearns & Foster mattress. We thoroughly stated our hesitation on purchasing another mattress with any memory foam because of a bad past experience with cratering. The salesperson assured us that the new product in this mattress would not crater and if anything went wrong, Havertys would take care of it and replace the mattress themselves.
Today, after 3 years, here we are again with a mattress and several thousand later, having the same problem. They sent a tech out to inspect the mattress and the misleading and dishonest way that is required to measure the depth has left my husband and I with a very bad taste for Havertys. With a foam top that is going to rise some when you are out of it, you cannot tell how much it is cratering without pushing down or laying on the bed. They pull a string across the bed and hold a block on the top of a tufted foam mattress and say it has to be over an inch and a half indention. I explained if he pushed on it or laid on it he could feel it was much more than that. There is literally no support left in the mattress, leaving my husband and I with either a horribly aching back or sleeping in the guest room.
Never were we told it would be based on the manufacturer and their rules. In fact, exactly the opposite. The salesperson "emphasized" that Havertys stands behind the product and would take care of replacing it. We have spent thousands and thousands of dollars with Havertys over the last 25 years. How unfortunate that they don't stand behind what their salespeople say or the products they sell. They have lost a life-long customer and someone who will let everyone know what their experience has been. And we certainly would have expected more from Stearns & Foster.
I purchased over $9,000 worth of living room furniture. First delivery went as scheduled and the delivery drivers were very nice. I had one section of my entertainment center that would not be in until February 2016. My salesman Alex said he would keep me updated on that piece until it was delivered. I have never heard another word from Alex. I called customer service this morning @ 9am since the store's phone was still going to the call center. The operator told me, "Truck will be at your home at 9:38am. So if you are at work you need to leave now to meet the truck." After sitting at my home for an hour I called the Greenville, SC store. The first lady wasn't very helpful. She said there was nothing she could do. So I ask to speak to my salesman. He is off I was told. So I ask for a supervisor.
I got a lady named Rebecca. She apologized and said customer service had no way to track the truck and that she (Rebecca) wasn't allowed to call the drivers and get an update. I told her I would not take delivery today then as I had taken an early lunch to meet the truck. I was almost back to work when Ed ** called me and said he was sorry I was frustrated. I told him I couldn't take deliver again today unless it was after 5:30 or anytime on Wednesday as my husband is off that day. He said he would call me back shortly. I didn't receive a call from anyone until 5:23pm, and Ed called and said, "I am touching base with you in case someone hasn't called you." Never apologized for not calling me back shortly. Said drivers had 2 more stops and would be to me sometime after 5:30.
Received a call from driver at 6pm. He had no clue where he was for me to give him directions, so I picked the major highway that is the easiest way to get to my home and gave him those directions. Usually a max 20-minute drive from anywhere in Greenville, SC. He told me it would take him an hour to hour and 15 minutes to get here. We will see if it gets delivered today. We are also going to have to put in a service request with Guardsman because the center section of the $4400 entertainment center has bowed up under our TV. I will not buy another piece of Havertys furniture and should have took heed to the reviews I had read. If anyone lives the Greenville, SC area go to Uncle Jakes Furniture. All wood furniture. Great prices.
Havertys Furniture Company Profile
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