Havertys Furniture Reviews

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About Havertys Furniture

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Havertys Furniture supplies a variety of home furnishings and décor. Since 1885, the company has offered a wide range of products, including sofas, bedroom sets, dining room furniture and home accessories.

Pros
  • Responsive customer service
  • Positive delivery experiences
  • Flexible financing options
Cons
  • Frequent product quality issues
  • Slow resolution for complaints

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Havertys Furniture Reviews

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    How do I know I can trust these reviews about Havertys Furniture?
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    Karen increased rating by 4 stars.
    TechPunctuality & SpeedMaintenance
    After a positive interaction with Havertys Furniture, Karen increased their star rating.

    Reviewed May 12, 2026

    Paid almost 4K for a Beauty Rest Black mattress 19 months ago. The mattress started dipping in the center within the first year. By the 19th month it isn't usable any longer. Havertys sent out their inspector who used a string to measure....Yup, a string. No laser, just a string with a washer tied to the other end. Havertys declared the bed okay, normal wear. The bed has a highly visible dip in the center, clearly showing it is defective. Was told by Havertys to continue sleeping in it and wait 3 months and try again! I'd be in traction by then.

    Here we have a company selling a defective mattress I overspent on, that has a 10 year warranty, and neither the manufacturer nor the retailer will make good on what is visibly a major defect. I have shopped at Havertys for over a decade. Never again. So disappointed in what it has become. Lengthen the warranty and decrease the chances a consumer has to have a defective product replaced. These furniture companies know what they are selling...

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    Sales & MarketingPriceStaffRates

    Reviewed May 8, 2026

    What a great store in Greenville SC! So many different styles and prices, we had quite a time shopping throughout the huge store. Sales Associate Kim ** was fantastic and really helped to find the esthetic we envisioned. Designer Lexi ** built two beautiful rooms of our house using CAD program, that gave us the confidence with color and quality to make a big order. We were very happy with the results.

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      Customer ServiceCoverageTechPriceMaintenanceRates

      Reviewed May 5, 2026

      I give Havertys 1-star rating just because there is nothing lower than that. I bought my furniture at Havertys in Dulles, VA in 2022. I bought what appeared to be a top model sectional with recliner and a chair with recliner. Because of my budget, I only bought the warranty for the sectional. The mechanical operation (Motor) of the recliner chair failed and decided to go to Haverty's to seek direction on how I could fix it. I had no Guardsman warranty for it, but they told me to just call them and ask for "out of warranty" service.

      I called Guardsman and they opened a service ticket. The tech sent the report back to Guardsman. I paid the service call charge, and Guardsman advised that I order the part from Havertys. The chair is only 4 years old, but Havertys told me they did not have it in stock and offered me no solution for my problem. I decided to buy a part from eBay vendor but that did not work either. It has been a really bad experience, and I would not recommend anyone buy that warranty or buy from Havertys. I am convinced that even the warranty I have for my sectional would not work well if anything were to go wrong.

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      Customer ServiceCoverage

      Reviewed April 15, 2026

      OMG, stay away. We bought a sectional 2 1/2 years ago. We had to use the 1-year warranty to have new covering and new foam cushions. Terrible. It's been over 2 years now, and 2 of the three are no totally crap. We chose the woven blue material. It's now all pilled, and we are not itching sitting on it. The extended warranty Guardsman needs to be contacted. There are soooo many rules when you call. Please think very hard before you buy here. Shame on them and us. 😢😢😢

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      CoveragePricePunctuality & SpeedValueHonesty & Transparency

      Reviewed April 7, 2026

      I’m extremely disappointed with my experience at Havertys, especially with their “protection plan” through Guardsman. I purchased the plan expecting peace of mind, but it has turned out to be a complete waste of money. When I actually needed to use it, the process was frustrating, slow, and ultimately unhelpful. My claim was either denied or not handled in a way that matched what was promised at the time of purchase. The coverage sounds great when you’re buying furniture, but in reality, it doesn’t deliver when it matters. I feel misled and regret spending extra on a plan that didn’t provide real protection. If you’re considering buying furniture here, I strongly recommend thinking twice before adding the protection plan. It was not worth it in my experience.

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      Staff

      Reviewed March 7, 2026

      Today I went furniture shopping at Havertys. I had a very pleasant experience working with Jason, he was very helpful and knowledgeable and I didn’t feel pressured. Jason made my experience pleasurable. I’ll be back!

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      Customer ServiceTechStaff

      Reviewed Jan. 31, 2026

      I had a very pleasant experience with first the customer service rep and then the furniture that I purchased is beautiful and had met all of my expectations. The delivery experience was not the same, first the delivery person did not put shoe protectors on his shoes and he subsequently tracked mud on my floors. He put the legs on the chair incorrectly. However, I didn't notice it until after he left. When I called him to tell him that one of the legs was not on correctly, he argued with me and told me that he did it right. I called the store and after speaking with a customer service representative the delivery person came back and corrected the placement of the leg on the chair. As he was leaving, he said, "I didn't do it on purpose". That was not the point at all. If he had not been in such a hurry to leave and checked his work before he left, he would not have had to come back.

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      CoverageStaff

      Reviewed Jan. 19, 2026

      We've owned this Havertys set for just over two years. The table is sturdy, but the paint is chipping despite normal use and proper care. We purchased the Guardsman protection plan, yet were told finish chipping is not covered. The chairs are worse — the cushions are completely flattened and you can feel the hardware through the seats, making them very uncomfortable. Guardsman also says cushion flattening is not covered. Very disappointing to spend this much on furniture and a protection plan, only to have Havertys and Guardsman refuse to stand behind their products. Lastly our salesman claimed all of their products were made in the USA. I have a stamp under my table saying it was made in VIETNAM.

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      Customer ServiceCoveragePriceMaintenanceStaff

      Reviewed Jan. 19, 2026

      Haverty’s refused to take care of their defective product sold to us. They first damaged our newly purchased sectional as it was being unloaded from the truck during delivery. I saw leather torn across the back bottom of the sofa it as it was being assembled and had the delivery guys call it in before leaving. It took time to have it replaced which used up a lot of the warranty timeframe.

      Once that section was replaced, I noticed that the section adjoining it, the recliner section, was severely tilted from left to right, toward the recently replaced due to damage. I checked underneath to see if the frame was connected properly after the replacement was assembled, but it was difficult to tell. The sent a technician to review it and he said the cushion was defective, not the frame. The cushion is sewn leather, integrated into the recliner’s framework, impossible to simply replace without significant deconstruction and leatherwork.

      They agreed that it was defective, but they would not fix it since we had just passed the end of the warranty period. I explained we missed the warranty deadline due to resolving the prior issue, the full replacement of the section damaged when unloading it from the truck during delivery. Their response was I would have to do the repairs myself. A very rude Haverty’s customer service representative out of Atlanta told me that she would send me a bag of cushion filler and that I could either take it or leave it and if I accepted it, I would have to go pick it up myself.

      Their solution was to give me a bag of replacement filler for the cushion and have someone dis-assemble the leather cover, replace the inner cushion material making sure it was now level, re-sew the leather and re-assemble the recliner section. That meant I would have to send the heavy motorized recliner end section to a repair facility at my cost to have it repaired.

      These unresolved quality issues have been disappointing and customer service from Atlanta insulted me with the solution, i.e. to send us an insert for a leather cushion and fix it myself. The visual contrast between the tilted cushion and the flat cushion is dramatic. This new furniture looks like seconds from a resale store. It’s embarrassing.

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      Reviewed Jan. 5, 2026

      My wife and I dealt with Charles and he treated us the right way a salesman should. We had a great experience and just want to say to Charles again, thank you so much. You are the best!!!! We definitely will return and hope Charles will still be there.

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      Havertys Furniture Company Information

      Company Name:
      Havertys Furniture
      Website:
      www.havertys.com