Havertys Furniture Reviews

Paid almost 4K for a Beauty Rest Black mattress 19 months ago. The mattress started dipping in the center within the first year. By the 19th month it isn't usable any longer. Havertys sent out their inspector who used a string to measure....Yup, a string. No laser, just a string with a washer tied to the other end. Havertys declared the bed okay, normal wear. The bed has a highly visible dip in the center, clearly showing it is defective. Was told by Havertys to continue sleeping in it and wait 3 months and try again! I'd be in traction by then.

What a great store in Greenville SC! So many different styles and prices, we had quite a time shopping throughout the huge store. Sales Associate Kim ** was fantastic and really helped to find the esthetic we envisioned. Designer Lexi ** built two beautiful rooms of our house using CAD program, that gave us the confidence with color and quality to make a big order. We were very happy with the results.

I give Havertys 1-star rating just because there is nothing lower than that. I bought my furniture at Havertys in Dulles, VA in 2022. I bought what appeared to be a top model sectional with recliner and a chair with recliner. Because of my budget, I only bought the warranty for the sectional. The mechanical operation (Motor) of the recliner chair failed and decided to go to Haverty's to seek direction on how I could fix it. I had no Guardsman warranty for it, but they told me to just call them and ask for "out of warranty" service.

OMG, stay away. We bought a sectional 2 1/2 years ago. We had to use the 1-year warranty to have new covering and new foam cushions. Terrible. It's been over 2 years now, and 2 of the three are no totally crap. We chose the woven blue material. It's now all pilled, and we are not itching sitting on it. The extended warranty Guardsman needs to be contacted. There are soooo many rules when you call. Please think very hard before you buy here. Shame on them and us. 😢😢😢

I’m extremely disappointed with my experience at Havertys, especially with their “protection plan” through Guardsman. I purchased the plan expecting peace of mind, but it has turned out to be a complete waste of money. When I actually needed to use it, the process was frustrating, slow, and ultimately unhelpful. My claim was either denied or not handled in a way that matched what was promised at the time of purchase. The coverage sounds great when you’re buying furniture, but in reality, it doesn’t deliver when it matters. I feel misled and regret spending extra on a plan that didn’t provide real protection. If you’re considering buying furniture here, I strongly recommend thinking twice before adding the protection plan. It was not worth it in my experience.

Today I went furniture shopping at Havertys. I had a very pleasant experience working with Jason, he was very helpful and knowledgeable and I didn’t feel pressured. Jason made my experience pleasurable. I’ll be back!

I had a very pleasant experience with first the customer service rep and then the furniture that I purchased is beautiful and had met all of my expectations. The delivery experience was not the same, first the delivery person did not put shoe protectors on his shoes and he subsequently tracked mud on my floors. He put the legs on the chair incorrectly. However, I didn't notice it until after he left. When I called him to tell him that one of the legs was not on correctly, he argued with me and told me that he did it right. I called the store and after speaking with a customer service representative the delivery person came back and corrected the placement of the leg on the chair. As he was leaving, he said, "I didn't do it on purpose". That was not the point at all. If he had not been in such a hurry to leave and checked his work before he left, he would not have had to come back.

We've owned this Havertys set for just over two years. The table is sturdy, but the paint is chipping despite normal use and proper care. We purchased the Guardsman protection plan, yet were told finish chipping is not covered. The chairs are worse — the cushions are completely flattened and you can feel the hardware through the seats, making them very uncomfortable. Guardsman also says cushion flattening is not covered. Very disappointing to spend this much on furniture and a protection plan, only to have Havertys and Guardsman refuse to stand behind their products. Lastly our salesman claimed all of their products were made in the USA. I have a stamp under my table saying it was made in VIETNAM.

Haverty’s refused to take care of their defective product sold to us. They first damaged our newly purchased sectional as it was being unloaded from the truck during delivery. I saw leather torn across the back bottom of the sofa it as it was being assembled and had the delivery guys call it in before leaving. It took time to have it replaced which used up a lot of the warranty timeframe.

My wife and I dealt with Charles and he treated us the right way a salesman should. We had a great experience and just want to say to Charles again, thank you so much. You are the best!!!! We definitely will return and hope Charles will still be there.