Havertys Furniture Reviews

I will not recommend, poor quality and expensive. I received my delivery of an accent chair less than 3 months ago and it was damaged. I called customer service, and they are not willing to help. The chair cost me over 1000 dollars. I wish I read reviews before investing my money in Havertys.

I purchased a leather sofa and loveseat for over $5000 less than four years ago. The furniture is peeling and looks awful. I paid for the expensive warranty but they refused to repair the sofa. I will never purchase from them again. Buyer beware!

I purchased a Sealy black beauty mattress in 2021. Three years later the Mattress is starting to sink in where my hips lay at. A technician from Havertys has been out twice taking pictures, etc. He indicates that there’s nothing wrong with the mattress. I put 2 10lb weights on the mattress where my hips are on the mattress, showing him how it sinks in, I asked him to take a picture of that he wouldn’t. The little block he put on the bed to measured it. He wouldn’t move it over to the right where it was sinking down. I can’t believe this is such >^%, I asked him to take a picture of that he would not the little block he put on the bed and measured it. He wouldn’t move it over to the right where it was sinking down. I can’t believe this and I am so and I am so upset about it. I have attached 3 pictures, 2 of the pictures are showing how it sinks in where my hips are When sleeping. There is one picture where I put the weight on the end of it and it doesn’t sink down.

I had a great shopping and delivery experience. I purchased an extended warranty on my leather sectional. Buyer beware that is money thrown away, the defective sections parts will always be on the way.

Surprised/Not Surprised by reviews. We purchased a sofa and the staff could not have been more helpful. The delivery was flawless by people who actually work for Havertys. Unfortunately, we had an issue with the sofa and called within the three days allotted for returns. They gave us absolutely no problem and picked up the sofa with no issue. We will gladly shop there again. I can't speak to all of the poor reviews regarding Guardsman but I've noticed that there isn't a good review for any of the various warranty companies. One more thing: We have been buying furniture for a few months now and the worst customer experience regarding delivery and return was absolutely City Furniture. We will never walk through those doors again.

We purchased a sofa sectional from Havertys 3 years ago, upon delivery we saw that the frame on the sofa was completely broken. The salesman said contact Guardsman, waste of time. Havertys replaced the sectional 3 times after many phone calls and letters. Now the sectional looks terrible. Guardsman insurance says normal wear. Do not buy Alan White made furniture from Havertys or get talked into buying Guardsman Insurance. Both products waste of money. I would give Havertys less than 1 star if possible.

We have purchased over $15,000 in furniture from Havertys in Frisco. We made a purchase in 2020 and purchased their insurance through Guardsman. The mechanisms in their swivel chairs failed and stained a $1200 carpet we purchased from them. We filed the claims with Guardsman and opted for store credit. We went in and purchased more furniture and paid the additional money due on that date. Everything was fine. When we received the delivery, the replacement rug was on backorder. We were told we could keep the replacement rug until the backordered rug came in. Again, everything was fine. Then we received a credit card statement from their store credit card (Synchrony) for $1,200. The store said no one charged the (closed) card, but the transaction was clear on their side.

We ordered a custom sectional and waited 6 months for delivery. Specifically pointed out how important it was to us that the cushions had to be High resilience/ density due to back issues. Didn't want something to sink in. Couple months later all cushions started deforming and we had issues with the frame itself making squeaky noise. Since then we have had all cushions replaced and the tech came out three times to fix framing issues. We obviously received a faulty product. I have contacted them again, this would be my 4th time and was told because it is outside warranty, nothing can be done and if I want service to call the 1888 number which will be at my expenses. Absolutely ridiculous. I could have gone to a cheaper furniture store for the same quality I have received.

The staff was super helpful, informing us right away they would be making rounds to make sure how we were doing. This was also helpful for us since we didn't feel pressured to pick furniture right away. We were able to pick out our living room, bedroom and dining with no issues and helped us check out and we were set!

The recliner motor went bad after two years. Call Havertys, they placed a service call to Guardian for warranty. 10 days later a "technician" came and looked at it. He had no replacement for the motor. He said I would be receiving an email concerning replacement. The email arrived and Guardian claimed they would be reviewing the request in 30-45 days. I contacted Havertys and was told that was their process, I find that timeframe unacceptable. I offered to purchase the part myself and was transferred to their customer service. I was told they did not have the part and would need to be ordered. Time for delivery 7 weeks! Short version Havertys has no warranty program and are selling Chinese junk. Will not buy from Havertys again.

Part 1. Our first experience with Havertys was the Blue Ridge Table and 4 chairs. When it was delivered and we opened it for the first time, the slide underneath was cracked. Immediately, I sent a photo and Havertys scheduled a new table to be delivered. Keep in mind this was on for quite some time because we were up to number NINE, when I pumped the brakes. You can't make this up. Literally, the table sent were a disgrace. Either they were built in a farmhouse, destroyed in transportation, or totally mishandled. We decided to keep the first one and got the slide fixed.

I recently purchased several pieces of furniture from Haverty's in Columbia. I choose a custom ordered fabric for the recliner and specifically asked if the fabric would be good for a home with 2 cats. The "designer" told me that this particular fabric would be very good for my home. It is not. She (the designer) obviously did not know what she was talking about. Apparently Haverty's has no guarantee on their furniture, nor will they stand behind their products. This is obviously a case of faulty fabric as the tears and broken threads began appearing with 2 weeks of receiving it. I showed them two other couches (one from them) that had no damage on them. One of the couches I have had for over 4 years.

Being a customer of Havertys for many years now, I was very disappointed when I realized that they didn't want to honor the extended warranty for our sofa and loveseats. We had spent around $6000 for our "leather" set "aviator". Six months after the warranty had being expired, I explained to them that the problems with those sofas had started many years ago but unfortunately, serious family reasons did not allow us to take care of this issue earlier.

We have been a customer of this store since about 2004. We recently paid over $2,000 for a round kitchen table and six chairs. The table is delaminating and the finish is coming off after just one year of normal use, no small children. We did not purchase their extended warranty. When I reached out to the store, they suggested a furniture touch-up pen. Then when I escalated it to customer service, she simply said I would have to pay for repairs since it was past a year. This is completely unacceptable customer service. I will be purchasing a new kitchen table, but never again will I purchase anything from Haverty's. Their refusal to help with this issue is extremely disappointing and they have lost a long-time customer that purchases multiple pieces of furniture each year. Their loss. I would recommend looking elsewhere for quality furniture and a company that stands behind their products.

Haverty's is the only place we'll buy furniture now. Went to many other furniture stores that make deals but don't really fulfill on promises or follow through for the customer. This is not the case at Haverty's in Port Richey. They exceed expectations, take pride in their customers, stand by their products and offer immediate support if something isn't to your liking. They do bend over backwards and I respect that! We had our bed scheduled to arrive in two days and there was a foul up at the warehouse. One mattress was missing at delivery. So Steve, our sales rep, discovered this issue and rectified the situation by personally delivering a matress to our home, (and in a rainstorm) so that we would have our beds when promised! This is what I'm talking about... above and beyond what other furniture stores would do for their customers! Thanks so much Steve! We slept beautifully last night in our new beds because of you!!

Driver ran behind and they cancelled my delivery for 3 rooms of furniture yesterday. Could not deliver it the next day, or the next. I live 10 miles from the warehouse where the furniture sits. Cannot deliver earlier than 5 days after initial schedule. Will never purchase from them again! Searching for more furniture this weekend to cancel my order with Haverty’s.

Havertys is a destination place for me! Quality is #1 in Havertys Durniture and Service is tied at #1! I continue to shop for my furniture at Havertys because of the people and furniture that is made for a lifetime. Furniture for living room, bedroom, dining room, rugs and accent pieces have been a welcome addition to my home!!

I purchased a sofa that had a defect, was still under warranty and after several attempts to repair it was offered a replacement. I decided to go with a different sofa and the sales consultant couldn't've been nicer and helpful in making my new selection. Orlando ** was patient, not pushy, very helpful in making sure I was a satisfied customer. It's nice to know we still have respectful customer service and this was my first time shopping with Havertys. I would recommend Orlando and will definitely ask for him next time I have furniture needs.

My husband and I found the perfect desk at Havertys. It was a floor model with small scuff marks but we fell in love with the desk so we decided to buy it at a 10% discount. We were told it came with a Guardsman Warranty, although later we found out that Warranty cost us $270.00. Our fault for not looking at the receipt. The delivery men tried to fit it through the door without measuring. Big mistake. It scraped the desk top big time. They tried to fix it with a marker which only made it worse.

Tara Sectional is a more of a Terror Sectional. Comfortable, sleek with a modern look, but the service after the sale - what happened Havertys? Two of the five units arrive with clear signs and damage from previous assembly/use (photos to prove it too). The corner section had a noticeable and prominent flaw in the fabric. The replacement service call ended up being a guy with a sewing kit and replacement fabric - and he was going to cut apart the sections and resew in replacement fabric in the middle of my living room. This was the 2nd day I took off from work with the first delivery window turning into a 10-hour wait.

I ordered $13.000 worth of furniture. The pillows for my couch (6) of them were made with down feathers, which I am allergic to. All I wanted was the inserts in poly but I was told nothing can be done, only order new pillows for an additional $600. That I felt I should not have to pay. All I wanted for my beautiful couches is some pillows that don't make me sneeze. Very disappointed in Havertys suppose to be next level — I don’t think so.

We went in 2021 to buy our mattress after a year and a half the foam started to detach from the mattress and started sliding off. We also started to feel the springs. So I called to see what the warranty would cover. They said they would have to send a technician out to examine the mattress. The technician came out and measured the bed after 10 min he left. I received a call from customer support saying the technician put that it was inconclusive so they had to send the decision up to management.

We bought a substantial order from them. The dining table was replaced because the top had big chunk of wood coming off. After not even 3 months of use, the chairs started sagging (and we are both low BMI :) ). At the end, we had to return the entire set, pay for the difference and upgrade to another line. We needed to replace 3 times the recliner because the leather was defective. After more than one year the leather where you seat started fading and we put a blanket to minimize the wear, not too fancy looking in the living room.

Havertys furniture store does not stand behind their products. They are very friendly when they sell you furniture that they claim is high quality and well made. However, if you have a problem with an item, they give you a very hard time. In my case, I am stuck with a defective piece of furniture. I would go elsewhere.

I am writing this letter in hopes that the Haverty Furniture Store will be listed as a company that will sell polyurethane furniture as “real leather” furniture. In 2019, I entered the Haverty store in Bowie, Maryland. I saw an Omega five-piece sectional that was on sale and was a floor model. I asked the salesperson if the sectional was leather, and he said yes. I examined the sofa and based on the “assumption” that it was leather I purchased the sectional. I also ordered another chair because the additional chair made the sectional complete in my family room.

Based on my recent experience of early 2023 Havertys has a very short sighted return policy. They would rather lose thousands of dollars in more business than show flexibility in return few hundreds dollars. I tried to cancel the warranty for the sofa they delivered few days ago, they refused. I made no claims against the warranty, I just did not want it after receiving the pamphlet which excludes almost anything that go wrong with the furniture. I therefore cancelled the remainder of my order. This rigid policy is indicative of lack of business sense or customer care.

Havertys offered a leather sofa for around $2000 interest free for 18 months. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. Ok fine. But they added 2000 onto the balance of an 2000 sofa. Basically they added 100 percent interest. I will see them in Court when I'm done writing my reviews.

Furniture is garbage. Bought $15k worth of living room furniture and some of the veneer on the tables started separating within 4 weeks. They sent a yahoo out to glue it back together and lasted all of 3 days. When I asked for a return these ** advised I had possession too long and not possible. A month and 3 days is too long?? I will never buy anything from this company again and advise you to do the same.

I WAS a return customer but I will not be purchasing anymore furniture from Haverty’s especially the Greensboro Wendover store! The salesperson was deceptive with projected delivery date! The date was 2 months longer than she said for 1 chair! The manager found us a floor model and arranged delivery. After waiting ALL DAY after having our delivery time pushed back. At 5:30 pm we called just to discover we weren’t getting a delivery at all!!! They didn’t even bother to call to inform us they weren’t coming. This was the day before Christmas Eve at that!!! The sofa, ottoman and chaise lounge I had picked out to buy once I got chair to see how things were going to fit in my new house I WON’T be buying from Harverty’s!!! I’ll just go to Hickory furniture!!! Terrible customer service ever!!!

I moved to Florida in 2021. The moving company I hired to move me from NH to FL their truck caught on fire. I lost everything. I bought a lot of furniture from Haverty Furniture. It’s been more than a year, I asked Haverty’s to come out and lower the adjustable bed. The company from New Port Richey, did not/would not. It seems they are interested in sales but not customer service.

We purchased a table and chairs that were floor models at the store in Castleton, In. The table did have a few indentations across the surface of the table and these were noted on the release form. The salesman assured us that if any scratches other than the ones noted on the release were present they would be taken care of by Havertys.

All the furniture I ordered was either damaged or filthy dirty. They replaced it but sent more dirty furniture. They also never Scotch garded any of the furniture. I was told to contact the Guardsman Protect so I did and was told by them that the stain was not covered. I have had the furniture a month. Do not buy Havertys Furniture and definitely don’t waste the outrageous cost for the protection plan.

Purchased from Havertys in Pensacola on 11/1/19. Loveseat power stopped working on 4/19/22. Thank God I bought the 5yr protection plan. Tech came out, fixed the issue. Fast forward to 6/26/22. USB ports on loveseat not working. Tech came out and ordered parts. As of today 10/21/22 still waiting for parts. AND NOW the sofa has stopped working. Will be filing that claim today. Havertys will do nothing and say it is now up to Guardsman. I will write a separate review about them. Bottom line DO NOT buy anything from Havertys. I can verify all of this with receipts and copies of claim forms. This furniture was expensive and should not be constantly breaking down.

My husband and I bought an AVIATOR from Haverty's with the GOLD PLAN from Guardsman. It died out on us and according to our plan, we should be covered but they are saying one of the pieces is not covered. I tried to go to the website for our coverage that Haverty's gave me but it doesn't exist. I keep getting bounced from Guardsman to Resolution (the company the technician is from) to Haverty's. Stay far away from Haverty's and far away from Guardsman. I just read that according to Forbes magazine Guardsman is one of the top 3 franchises to stay away from.

I purchased the Brooklyn sofa from Haverty's to replace another Haverty's sofa that was about 10 years old. I like the seat cushions and the general frame shape of the sofa. My problem with the product is the quality of the back cushions. The pillows are comprised of square shape covers that are filled with folded up stuffing material. The stuffing is inadequate for the pillows to maintain their form, so they become dented and misshapen if you sit against them. I constantly have to rearrange the pillows. Every day I have to try to make them look less dented. I am at the end of my rope and I hate this sofa! It makes me sad because my other Haverty's furniture was good. I decided to donate the sofa because I worked a long time on my living room and want something that actually looks nice. I am getting a new sofa from Macy's this week.

Had purchased from Havertys a few times before. Went there again to purchase several pieces of furniture for a new home we were having built. They referred us to their "design consultant". What a joke. She was simply a sales person. Oversold us on several pieces. Matched two twin beds sets we purchased with undersized and cheap bunkie boards and foam mattress. Had to complain as the mattress fell well below the headboard and footboard. It turns out that I needed a low profile box spring and regular mattress to fit properly. You'd think a "design consultant" would have known that.

We purchased a leather sectional few months ago, since they delivered it, we have nothing but headaches. They replaced it 3 times. Every time they replace it, they bring different issues. Some of the delivery crews are rude. They don’t respect your property. One time they scratched my brand new hardwood floor. Few of the customer service agents are rude. They doesn’t know how to talk to a customer.

In December 2021, I purchased a sofa, love seat, and leather recliner. After little use by 2 adults, the cushions on sofa and love seat are collapsing. The cushions now reduce to about two inches when sat on and the back cushions which are stuffed with batting are only partially filled and look like they are several years old rather than months old. The overall construction of the sofa is so poor that the back of the sofa is a piece of cardboard covered with upholstery. This sofa and love seat is not the same quality as the one on the showroom floor.

Bought a Omega Leather Sectional power recline sofa with extra pieces Sept. 2017. It started peeling last fall. Finally found a leather repair man, and he came today to "fix" the leather. He told me that this is NOT a leather couch. When we bought it, it said LEATHER and all websites with Havertys (website, social media, etc) said leather. The leather repair person told me today it is a stamped fabric. WTF? We PAID 3k for a stamped piece of fabric? I will NEVER buy from Havertys again. He also told me they will tell you it is "Top Grain Leather". Be very wary of this phrase... it means it is a top stamped onto a piece of fabric with the grainy look of leather and not real leather or even vinyl. Havertys has lost a 33 year customer, who has purchased Tens of THOUSANDS of dollars with you all! You guys suck! LIARS!!!!

I needed a couch and knew Havertys had a good reputation. I had a pleasant experience with the salesperson. I picked out my couch. It was expensive (~$7k). It arrived on time. The delivery guys were great - friendly, helpful, and careful. The couch was nice for about a month. The fabric began to pill by the end of the first month. After 3 months it became lumpy and uncomfortable - especially one cushion (and it doesn't get used more or less than any other cushion). The cushion somehow acquired a permanent indentation. It's an odd shape, too. It's long and thin all the way across the seat; not rear-end shaped as one might imagine.