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Reviewed Feb. 6, 2023
Havertys offered a leather sofa for around $2000 interest free for 18 months. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. Ok fine. But they added 2000 onto the balance of an 2000 sofa. Basically they added 100 percent interest. I will see them in Court when I'm done writing my reviews.
Reviewed Jan. 14, 2023
Furniture is garbage. Bought $15k worth of living room furniture and some of the veneer on the tables started separating within 4 weeks. They sent a yahoo out to glue it back together and lasted all of 3 days. When I asked for a return these ** advised I had possession too long and not possible. A month and 3 days is too long?? I will never buy anything from this company again and advise you to do the same.
Reviewed Dec. 23, 2022
I WAS a return customer but I will not be purchasing anymore furniture from Haverty’s especially the Greensboro Wendover store! The salesperson was deceptive with projected delivery date! The date was 2 months longer than she said for 1 chair! The manager found us a floor model and arranged delivery. After waiting ALL DAY after having our delivery time pushed back. At 5:30 pm we called just to discover we weren’t getting a delivery at all!!! They didn’t even bother to call to inform us they weren’t coming. This was the day before Christmas Eve at that!!! The sofa, ottoman and chaise lounge I had picked out to buy once I got chair to see how things were going to fit in my new house I WON’T be buying from Harverty’s!!! I’ll just go to Hickory furniture!!! Terrible customer service ever!!!
Reviewed Dec. 14, 2022
I moved to Florida in 2021. The moving company I hired to move me from NH to FL their truck caught on fire. I lost everything. I bought a lot of furniture from Haverty Furniture. It’s been more than a year, I asked Haverty’s to come out and lower the adjustable bed. The company from New Port Richey, did not/would not. It seems they are interested in sales but not customer service.
Reviewed Nov. 18, 2022
We purchased a table and chairs that were floor models at the store in Castleton, In. The table did have a few indentations across the surface of the table and these were noted on the release form. The salesman assured us that if any scratches other than the ones noted on the release were present they would be taken care of by Havertys.
I actually took pictures on my phone of the table before leaving the store. They delivered the four chairs and the table and guess what? Huge white scratch on the table. Delivery people said, "The technician would be able to fix the scratch and you would hardly see the scratch." I first called the salesman and told him the situation and he said customer service would take care of the problem and that they would deliver the other two chairs the next week. I sent pictures of the before and after on the table to customer service. They said they would not send a technician out because it was a floor model even though I had sent pictures of the huge deep scratch. Customer service Offered $50 or nothing. I have bought Two couches and Two living room chairs from them but I will never buy another item from Havertys. There promises were nothing but hot air. Their customer service is a joke. Buyer beware.
Reviewed Oct. 29, 2022
All the furniture I ordered was either damaged or filthy dirty. They replaced it but sent more dirty furniture. They also never Scotch garded any of the furniture. I was told to contact the Guardsman Protect so I did and was told by them that the stain was not covered. I have had the furniture a month. Do not buy Havertys Furniture and definitely don’t waste the outrageous cost for the protection plan.
Reviewed Oct. 21, 2022
Purchased from Havertys in Pensacola on 11/1/19. Loveseat power stopped working on 4/19/22. Thank God I bought the 5yr protection plan. Tech came out, fixed the issue. Fast forward to 6/26/22. USB ports on loveseat not working. Tech came out and ordered parts. As of today 10/21/22 still waiting for parts. AND NOW the sofa has stopped working. Will be filing that claim today. Havertys will do nothing and say it is now up to Guardsman. I will write a separate review about them. Bottom line DO NOT buy anything from Havertys. I can verify all of this with receipts and copies of claim forms. This furniture was expensive and should not be constantly breaking down.
Reviewed Oct. 11, 2022
My husband and I bought an AVIATOR from Haverty's with the GOLD PLAN from Guardsman. It died out on us and according to our plan, we should be covered but they are saying one of the pieces is not covered. I tried to go to the website for our coverage that Haverty's gave me but it doesn't exist. I keep getting bounced from Guardsman to Resolution (the company the technician is from) to Haverty's. Stay far away from Haverty's and far away from Guardsman. I just read that according to Forbes magazine Guardsman is one of the top 3 franchises to stay away from.
If you do buy furniture from Haverty’s and get the Guardsman coverage pray you don’t need to use the coverage because they will not honor their commitment. So don’t buy from Haverty’s and don’t get Guardsman furniture coverage. It’s too late for me. I’ve been getting the run around since august.
Reviewed Sept. 30, 2022
I purchased the Brooklyn sofa from Haverty's to replace another Haverty's sofa that was about 10 years old. I like the seat cushions and the general frame shape of the sofa. My problem with the product is the quality of the back cushions. The pillows are comprised of square shape covers that are filled with folded up stuffing material. The stuffing is inadequate for the pillows to maintain their form, so they become dented and misshapen if you sit against them. I constantly have to rearrange the pillows. Every day I have to try to make them look less dented. I am at the end of my rope and I hate this sofa! It makes me sad because my other Haverty's furniture was good. I decided to donate the sofa because I worked a long time on my living room and want something that actually looks nice. I am getting a new sofa from Macy's this week.
Reviewed Sept. 7, 2022
Had purchased from Havertys a few times before. Went there again to purchase several pieces of furniture for a new home we were having built. They referred us to their "design consultant". What a joke. She was simply a sales person. Oversold us on several pieces. Matched two twin beds sets we purchased with undersized and cheap bunkie boards and foam mattress. Had to complain as the mattress fell well below the headboard and footboard. It turns out that I needed a low profile box spring and regular mattress to fit properly. You'd think a "design consultant" would have known that.
Then on a custom piece she told me the fabric I wanted was available. But put the order in for a different but similar fabric. (I guess she was hoping I didn't notice.) I'm stuck with the chair as she did not put the name of the fabric I wanted on the order sheet. My mistake I did not notice. Then she did not tell me that the Hooker furniture pieces that she suggested were not returnable like the rest of Havertys furniture. When I cancelled prior to delivery Havertys wanted me to pay a huge restocking fee. This all started February 2022. Still haven't got a clear accounting for my refund. And my refund is on furniture that I never had delivered. What a nightmare. Will never use this store again.
Reviewed Aug. 27, 2022
We purchased a leather sectional few months ago, since they delivered it, we have nothing but headaches. They replaced it 3 times. Every time they replace it, they bring different issues. Some of the delivery crews are rude. They don’t respect your property. One time they scratched my brand new hardwood floor. Few of the customer service agents are rude. They doesn’t know how to talk to a customer.
I am a heart patient. My last phone call with a customer service agent raised my BP sky high and I started feeling chest pain. So I give up. Nothing in this world is not worth more than my life. Forgot to mention we paid top dollars for this sectional. Every time I sit on this couch and use the recliner it’s making a weird noise. If I could give a '0' star for this review I would. I will not go back to this store or recommend.
Reviewed Aug. 17, 2022
In December 2021, I purchased a sofa, love seat, and leather recliner. After little use by 2 adults, the cushions on sofa and love seat are collapsing. The cushions now reduce to about two inches when sat on and the back cushions which are stuffed with batting are only partially filled and look like they are several years old rather than months old. The overall construction of the sofa is so poor that the back of the sofa is a piece of cardboard covered with upholstery. This sofa and love seat is not the same quality as the one on the showroom floor.
The mechanism on the recliner doesn't work properly so you have to use your hands to close the footrest and the back of the recliner won't stay in the reclining position. A technician came to investigate our concerns and we were told that the recliner cannot be fixed and the only time the back will stay in the reclining position is if you have the power recliner. The store associate did not tell us that or we would have bought a stationary chair with an ottoman. My husband and I spent 5 hours at Havertys on two consecutive days making certain we had the sofa, love seat and recliner that would be comfortable and hold up for years. Now we have a $5000 mistake sitting in our living area. The store associate was so nice and told us that she had the same sofa in her house and how great it was. I won't be as trusting and naive again.
Reviewed Aug. 12, 2022
Bought a Omega Leather Sectional power recline sofa with extra pieces Sept. 2017. It started peeling last fall. Finally found a leather repair man, and he came today to "fix" the leather. He told me that this is NOT a leather couch. When we bought it, it said LEATHER and all websites with Havertys (website, social media, etc) said leather. The leather repair person told me today it is a stamped fabric. WTF? We PAID 3k for a stamped piece of fabric? I will NEVER buy from Havertys again. He also told me they will tell you it is "Top Grain Leather". Be very wary of this phrase... it means it is a top stamped onto a piece of fabric with the grainy look of leather and not real leather or even vinyl. Havertys has lost a 33 year customer, who has purchased Tens of THOUSANDS of dollars with you all! You guys suck! LIARS!!!!
Reviewed Aug. 2, 2022
I needed a couch and knew Havertys had a good reputation. I had a pleasant experience with the salesperson. I picked out my couch. It was expensive (~$7k). It arrived on time. The delivery guys were great - friendly, helpful, and careful. The couch was nice for about a month. The fabric began to pill by the end of the first month. After 3 months it became lumpy and uncomfortable - especially one cushion (and it doesn't get used more or less than any other cushion). The cushion somehow acquired a permanent indentation. It's an odd shape, too. It's long and thin all the way across the seat; not rear-end shaped as one might imagine.
I flipped the cushions over, and it seemed near new. Now, it's 3 months later, and both sides are lumpy, indented, uncomfortable, and pilled. The cushions don't fill out all the corners of the coverings. They never really did fit. I brushed this off at first thinking it's just new and needs time to fill out. We've had it 6 months, and I've come to the conclusion I made an expensive mistake. Havertys isn't what it used to be apparently. Don't make the same mistake I did. Look elsewhere.
Reviewed July 7, 2022
Purchased 2, two seater leather sofas with recliner mechanism at a cost of $3,138.77 on 13th August 2017. Within a short period of time the material they used to manufacture the sofas started disintegrating and the sofas are falling to pieces. I called their customer services department and was advised that I should have bought an insurance policy from their Guardsman insurer to cover damage. I advised that this is not damage. This an inferior material that is disintegrating and they basically said that it is not their problem.
Reviewed July 4, 2022
The interior decorator was just a “yes woman”. If I said I liked something she agreed. She did not take the time to actually work with me to coordinate the room. I would suggest an object and she agreed and put it on my order. I noticed but accepted her judgment. I am not an interior decorator. She must be right. The results are the ugliest living room I ever had. She tried to sell me a pale grey couch to go with my camel-colored recliners. The reason she picked the grey couch was it was in stock. I should have shopped elsewhere.
the pandemic. So, I am stuck with a totally uncoordinated living room. UGLY. I could not be more disappointed. As far as other services related to this transaction, all was very good. Even replacing the defective end table delivered to me was quick and easy. All though I don’t understand how it took over a year to get the first one and only a couple of weeks to have it replaced.
Reviewed May 22, 2022
It took 9 months to receive OVER PRICED living room furniture. The backs had little cushioning, unlike store sample. I called & called. After 6 months, they will reorder. That will take another 6+ months. I just want my money back to go elsewhere. Do not buy from Havertys!!
Reviewed April 22, 2022
I waited 5 weeks for my $2.6k reclining leather sofa to come in and missed work to be home for its delivery. The window they gave me for delivery was between 2:00-4:00 p.m. on a Friday. I was home and working outside in my yard from 12:00--4:00 p.m., yet no one ever showed up. I received a voicemail telling me that the delivery driver could not locate my address. I called Customer Service by 3:30 p.m. and was told that I would have to reschedule, that the driver was done for the day. Hmm...you have my correct address, but you can't find it, so I need to take another day off of work to receive my purchase? Google Maps marks my address precisely, yet you can't find it? I call you before the end of business to clear up your confusion, yet you cannot accommodate my scheduled delivery? There are too many high quality furniture companies who can deliver product to the customer as promised. I will not buy another stick of furniture from Havertys.
Reviewed March 10, 2022
I was redecorating a condo and needed a dining room table and chairs and a sofa. We purchased both from Haverty's and when the sofa came and they removed a quilt that was protecting it, it was covered with lint. They did nothing to remove it so we worked on it and it was would not all come off. It seemed like the lint was glued to the fabric. I called Haverty's to complain and all they said was get a razor blade and try to remove it myself. So for the past 3 years the sofa has looked shabby because of the lint and now the piping or cording around the cushions has become wavey and doesn't look straight. Altho it is only 3 years old, I am having to replace it because it looks like garbage. I am not going to buy furniture at Haverty's again. They should have at least come out to see the sofa right after it was delivered but they wouldn't. I had purchased a lot of furniture there 11 years ago and their customer service was much more responsive then.
Reviewed Feb. 8, 2022
I purchased a sectional sofa from Haverty's and it was poor quality. First of all, it took 5 months to get the sofa after I ordered it, and It is not the Haverty's standard. I've only had the sofa 4 months and the cushions are already starting to lose their shape. I had to buy batting and restuff my cushions. Customer service has refused to do anything because they basically implied that one 173 pound person sitting on a sofa for 4 months will cause the cushions to lose their shape. I would call that a CHEAP sofa. Looks like I’m stuck with a subpar sectional.
Reviewed Jan. 22, 2022
**Manufacturer's warranty is a scam! Quality is Poor. **Added Protection doesn't cover damage due to poor quality product. I purchased a Harmony Grand Sofa that has shown signs of defect on the woven fabric Since delivery on 11/27/21: Color fastness/rubbing (27 days from Del) and Severe fraying Edges (38 days From del). Normally, manufacturers have product components undergo performance testing on upholstered fabrics to ensure product longevity. Typically colorfastness to crocking is one of the Tests that are performed. Unfortunately, according to customer service, this kind of defect is not a manufacturer responsibility... on a finished product that will definitively deal with rubbing/making contact with other fabrics!
This situation Is telling of the lack of integrity of this company…Other companies (like Ikea) have all their testing info online to ensure the product you're buying is of a certain quality. There is too much secrecy here. I even got in contact with their corporate office to get a straight answer and got stonewalled. The icing on the cake...customer service is the absolute worst! They only read off of a script and you feel completely Used and ignored. Go anywhere but here. They have no Integrity, The quality is bad and corporate office doesn't do right by their customers. Their only priority is sales.
Reviewed Jan. 2, 2022
Havertys raised their prices in the middle of a sale, then refused to honor the original price. (I have photographic evidence.) HIGHLY unethical. I will no longer do business with them. Pity for them, as I am building a new house and need to furnish it.
Reviewed Dec. 23, 2021
We had a bad experience. They changed the delivery of sofa 5 times. We wasted lot of time. We paid the delivery charges. We waited and waited had to take time off from work every time. Very unreliable. Do not waste your time.
Reviewed Dec. 23, 2021
So I was browsing Havertys Furniture's website for a new Sofa. They has a 36 months no interest financing so I decided to apply. I completed the information then it asked me to call a toll free phone number. I called as was told. I needed to go to another website, take a picture of of driver's license plus, get this, take a 5 second or 5 minute video of myself before they could process my application. Why would I be STUPID to upload my personal identification to some website to get compromised, and a video!! I have NEVER heard of a such. I flat out told her I'm not sending my identification to some website, would it be easier if I went into the store and applied, she said it would be the same process. Then she asked if I wanted her to process my application without uploading my information, I said yes, then she said I was not approved.
I applied with Ashley Furniture 36 months "No Interest" finance and was approved for $10,0000.00. Havertys Furniture, I think your bias demands warrant an investigation. After reading your 1.3 STAR rating, I'm perfectly glad you denied me credit, but guess what, I will be filing a BBB complaint for ruining my credit score because of my refusal of your unethical demand. They already knew I wasn't gonna be approved for not providing a video of myself, upload my ID and denied my right to visit their store to complete my application and show proof of my identity in person to avoid being compromised.
Reviewed Nov. 27, 2021
Very unsatisfied. Delivered furniture I didn't pick. Called and called. Management never returned my calls. Never going back. Year 2020 I talked to salesperson and he said he would talk to manager about this and that the manager would call me and I'm still waiting for call. Now we are in November of 2021.
Reviewed Nov. 12, 2021
We purchased a leather recliner sofa from Havertys in Feb. of 2021 and it was ready in June 2021. We picked it up from the store and it sits in the middle of our living room where it does not touch any walls or other furniture. We have no children or pets in the home, only 2 elderly people with no roughhousing going on. We noticed after 3 months that the 2 back corners have peeling leather on them. There is absolutely no way we could have caused this damage. It is simply peeling off as if it was too tightly installed on them.
When calling the customer service we sent in pictures and filed a claim. We were told that it was an in home damage and there is nothing they will do to fix it. We called the store to see if we could return it. There is only a 3 day return policy. This was a $3,000.00 sofa that looks cheap and old after only 3 months of use. Extremely dissatisfied customers and to top it off it turned out to be the most uncomfortable couch we have ever sat on. We kept hoping that it would be more comfortable as it got worn in, We were wrong about that and should have returned it immediately. Buyer BEWARE! We usually check reviews on large purchases before we buy but this one slipped through on us without checking first. We regret that very much now. All their reviews are pretty bad. Hope we can save someone else from going thru the headaches we are experiencing now.
Reviewed Nov. 9, 2021
In August 2016 we lost our furniture due to a flood. In October 2017 I purchased from Havertys in Baton Rouge two Forest Lane drawer nightstands, the dresser, chest and bed. I complained to the company about the smell on the inside of the drawers and was told the odor would fade. After many conversations with the company they replaced the dresser but it had the same odor. Four years later the odor in the drawers has not faded. Very disappointing to put on an item of clothing and it has a funky smell to it. I don't even use the drawers in the chest. I will never again buy from Havertys. Hope this helps someone from making the same mistake as I did.
Reviewed Nov. 1, 2021
We ordered the sofa in January of 2020. The sofa is finally scheduled for delivery in November of 2021. It took almost one year for the sofa to be delivered. Even given the issues with supply and staffing this wait is not acceptable. While there was regular communication we were given date after date after date for estimated ETA. None of these were even remotely reliable. While Paul was polite and good to work with and I believe he tried what he could. I will not be purchasing furniture from Havertys in the future.
Update. Unfortunately during delivery damaged was done to our home. The delivery team did not put down a mat to protect the hardwood flooring. Two of the employees attempted to brute force push the sofa through the front door. This resulting in chipping and scratching of the front door and hardwood floor and denting and scratching of the door frame.
Reviewed Oct. 23, 2021
My wife and I bought a dining room server. Three weeks after we had it we paid it off. It was $962. We paid all but $62.99 of it. We saw a matching dining room set that we like to have but Havertys or Synchrony Bank would not approve me twice. We tried for Teva. They would not approve. So I called the store to see if they took Visa and they said they didn’t. I feel like I was treated unfairl. Returning the server.
Reviewed Oct. 6, 2021
I purchased $7500 worth of furniture from Havertys in Maryland. Within the first 10 months, I had to ask for a return of three pieces because the upholstery was unraveling. I was given authorization to replace all three pieces. Two of the three they refunded because there was nothing like them to replace it. Apparently, you are given 20 days to order a replacement or you void your return. For the record, they don’t tell you this until the 20 days have passed.
Additionally, I had a sofa and ottoman that started unraveling 13 months after I had it and they would not do anything to assist me. The Guardian furniture protection would not help me because they don’t reupholster furniture, so I am stuck with a piece of junk for furniture. This furniture is priced like mid level furniture, but it is actually cheap junk. The customer service is a bad as the furniture! I will never shop at Havertys again. SAVE YOURSELF SOME MONEY AND BUY CHEAP FURNITURE!!! I would give them no star but that is not an option. BUYER BEWARE!
Havertys Furniture Company Information
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