Havertys Furniture Reviews

The customer service experience that followed was subpar at best. We purchased a living room set from Havertys less than a year ago, expecting both quality furniture and quality service. Shortly after, the set required servicing and was taken to a warehouse for repairs. We were without our furniture for weeks—with no compensation or consideration for the inconvenience of not having a couch. When the set was returned, the repairs had not been completed. It was taken back a second time, and once again, returned with the repairs still incomplete.

Your recent commercial advertising your Black Mattress was in poor taste! Why is that the commercial using a ** couple, laying on the mattress, excited that it was on “sale”? This commercial insinuates that a ** couple would only be able to purchase a quality mattress if it was on sale. There were so many hidden stereotypical type of things in the commercial. I think your company should rethink that commercial, altogether.

If there were a -1 star I'd rate the Louisville Havertys store a DO NOT BUY from this store. We waited and were strung along for 5 months waiting on furniture that we paid for 5 months ago. The Manager is "in meetings", doesn't return calls, doesn't follow up. We bought a lot of furniture over the years and this is the worst experience ever. Finally called the corp office and they were very helpful cancelling the order and starting the refund.

Stay away from this store. We bought a 3K wood dining table and they sold us their extended warranty insurance for four years. After 2 years the table started cracking and going way worse later. After submitting and having a technician inspect the table we were told it was pretty much breaking in half and it couldn’t be fixed. Guardsman (the insurance company) denied us the claim and mentioned it’s a quality issue and that’s not included. When we contact the store they told us they can’t do anything because their items only have a 1 year warranty and it’s past that. Quality of items are bad, you don’t spend thousands of dollars on a furniture to break after 2-3 years, very disappointing! Never coming back here again, stay away from this store! Not worth it.

I bought a $5k sectional sofa from the store in Cedar Park area Texas but when I called for help with a replacement piece, I was met with resistance and rudeness at every turn from Brian. Once you buy something, they are done with you and you are on your own. I was told by Brian as a matter of fact that he has been there 13 years and they never have sold the manufacturer that is all over my tags. I even sent him pictures of the tags and that didn't stop him. He guaranteed the plugs will be different along with the color nowadays. Found the new model that replaced mine somewhere else and wow, plugs and color are the same. He just didn't want to help. Just my opinion- STAY AWAY or take your chances that you don't need them down the road.

I can confidently say this was the biggest waste of 2500 dollars in my entire life. After 5 years this couch is so uncomfortable in every single way. The quality is terrible. The customer service was very very ok during the buying process although the “designer” mismeasured what I originally ordered and I had to settle with a design I picked within the 3 day return period. Ugh I should have known then to WALK away! Havertys seems like a reputable brand because of the name but do not be like me and in 5 years HATE your very EXPENSIVE FURNITURE! I do not even enJoy sitting on my own couch. That’s just disappointing.

WORST PROTECTION PLAN. I bought 20 thousands dollars furniture and had the protection plan for 5 years. I called because one of the recliners didn't work and Guardsman refused to cover it. Very frustrating experience.

The delivery process went perfect. I purchased living room & bedroom furniture including a mattress. I was told I needed a box spring for the mattress. That’s where everything went wrong. When it was delivered the mattress & box spring together made it impossible to get into bed without a stool. I went into the store & was told to call customer service. Customer service told me “sorry we won’t take it back“. Went right back into the store the manager assured me he’d make it right & would call me. When he called he said he’d give me the 1” support his cost of $99.00- then informed me it would be 99.00 for delivery. AND- I could donate the other box spring to a charity. WOW- thanks for not making it right. I will think twice before purchasing from Havertys again.

I purchased a sofa from the Daytona Beach location. Delivery took a little more than expected but it was t too long. My problem with Havertys is the customer service AFTER you bring the sofa home and realize there is a problem. The sofa I purchased came with two pillows. Within a month one of the pillows stitching had started to come undone. The sofa was taken to a vacation home (no one had used it yet ) and it was no longer in the Daytona beach area. They suggested someone come to us to fix but since the sofa was now in the Florida Keys I asked for a new pillow to be sent. A pillow 18x18 approximately. That was in June. It is now almost Oct 30th and I have been told the next month every month. When I ask them to call the manufacturer they tell me they can’t. Something so simple is making me regret buying anything from Havertys. Their customer service and follow up sucks.

Location: 11500 Carolina Place Pkwy, Pineville, NC 28134. I’ve never been treated like this especially when trying to spend money and I’m pretty sure employees work on commission. I’m still sitting here in the store writing this review. I’ve been in here for almost 10 minutes and the gentlemen saw me walk in, never bothered to greet my family and clearly see me looking at furniture. Another lady is currently with a customer but looked right as me as we’re less than 10’ away from each other and tossed up her nose and followed another gentlemen asking him questions. I’m still sitting here in front of the store and four employees have walked by, many made eye contact and still no offer for service. I’m just sitting here and clearly my money isn’t wanted here. After 11 minutes one employees is now talking to a customer. I’ll gladly take my colorful dollars somewhere else.

We have purchased many things from Havertys. We always buy the guardian protection plan. We recently purchased a leather recliner with their protection plan. Sadly, it's worthless. The chair will not fully recline or collapse. It took 3 weeks to get a service technician to investigate. He submitted that the chair needs to be replaced. It took 3 weeks for a response that it will be replaced. Today (10/09/2024), I received another email that a part will be ordered and could take 12 weeks for the part before we It can be scheduled. Havertys had no problem collecting our hard-earned money for the chair and protection the same day we made the purchase. Apparently, they have a problem honoring their end of the contract. I hope everyone who reads this shows the same disgust with Havertys as we have and opts to buy from a different retailer. Steve

We recently bought sofa from Havertys in Boca Raton. Our experience was truly phenomenal and we owe it to the sales agent JoJo **. She went above and beyond our expectations in every way. She is amicable, courteous and she ensured our entire transaction was smooth including the pricing. She unquestionably deserves two thumbs up.

Purchased the Audrey sofa and chair about a year ago. It is difficult keeping it from looking sloppy. The back cushions fall behind the seat cushions, causing the seat cushions to push forward. The feather pillows have flattened because there is a lot of feather loss. I need to adjust all pillows and cushions several times a day. Do not buy this furniture if you plan on sitting in it.

Horrendous product quality and Customer Services. Paid $16K for Furniture for a new home. Every piece save 3 were damaged. A battle to get them to take ownership. Plus we paid $1K for a warranty thru Guardsmen to cover for 5 years and they too do not honor contract. Enclosed defective dining room table. Refused to replace saying we sprayed something on it. They are scammers with cheap products made abroad with poor quality products.

Just want to thank JD **, our fav salesperson at Havertys in Mesquite, TX! Friendly, helpful, thorough, knowledgable, always takes care of us through the whole experience! Couldn’t ask for better care!

I will not recommend, poor quality and expensive. I received my delivery of an accent chair less than 3 months ago and it was damaged. I called customer service, and they are not willing to help. The chair cost me over 1000 dollars. I wish I read reviews before investing my money in Havertys.

I purchased a leather sofa and loveseat for over $5000 less than four years ago. The furniture is peeling and looks awful. I paid for the expensive warranty but they refused to repair the sofa. I will never purchase from them again. Buyer beware!

I purchased a Sealy black beauty mattress in 2021. Three years later the Mattress is starting to sink in where my hips lay at. A technician from Havertys has been out twice taking pictures, etc. He indicates that there’s nothing wrong with the mattress. I put 2 10lb weights on the mattress where my hips are on the mattress, showing him how it sinks in, I asked him to take a picture of that he wouldn’t. The little block he put on the bed to measured it. He wouldn’t move it over to the right where it was sinking down. I can’t believe this is such >^%, I asked him to take a picture of that he would not the little block he put on the bed and measured it. He wouldn’t move it over to the right where it was sinking down. I can’t believe this and I am so and I am so upset about it. I have attached 3 pictures, 2 of the pictures are showing how it sinks in where my hips are When sleeping. There is one picture where I put the weight on the end of it and it doesn’t sink down.

I had a great shopping and delivery experience. I purchased an extended warranty on my leather sectional. Buyer beware that is money thrown away, the defective sections parts will always be on the way.

Surprised/Not Surprised by reviews. We purchased a sofa and the staff could not have been more helpful. The delivery was flawless by people who actually work for Havertys. Unfortunately, we had an issue with the sofa and called within the three days allotted for returns. They gave us absolutely no problem and picked up the sofa with no issue. We will gladly shop there again. I can't speak to all of the poor reviews regarding Guardsman but I've noticed that there isn't a good review for any of the various warranty companies. One more thing: We have been buying furniture for a few months now and the worst customer experience regarding delivery and return was absolutely City Furniture. We will never walk through those doors again.

We purchased a sofa sectional from Havertys 3 years ago, upon delivery we saw that the frame on the sofa was completely broken. The salesman said contact Guardsman, waste of time. Havertys replaced the sectional 3 times after many phone calls and letters. Now the sectional looks terrible. Guardsman insurance says normal wear. Do not buy Alan White made furniture from Havertys or get talked into buying Guardsman Insurance. Both products waste of money. I would give Havertys less than 1 star if possible.

We have purchased over $15,000 in furniture from Havertys in Frisco. We made a purchase in 2020 and purchased their insurance through Guardsman. The mechanisms in their swivel chairs failed and stained a $1200 carpet we purchased from them. We filed the claims with Guardsman and opted for store credit. We went in and purchased more furniture and paid the additional money due on that date. Everything was fine. When we received the delivery, the replacement rug was on backorder. We were told we could keep the replacement rug until the backordered rug came in. Again, everything was fine. Then we received a credit card statement from their store credit card (Synchrony) for $1,200. The store said no one charged the (closed) card, but the transaction was clear on their side.

We ordered a custom sectional and waited 6 months for delivery. Specifically pointed out how important it was to us that the cushions had to be High resilience/ density due to back issues. Didn't want something to sink in. Couple months later all cushions started deforming and we had issues with the frame itself making squeaky noise. Since then we have had all cushions replaced and the tech came out three times to fix framing issues. We obviously received a faulty product. I have contacted them again, this would be my 4th time and was told because it is outside warranty, nothing can be done and if I want service to call the 1888 number which will be at my expenses. Absolutely ridiculous. I could have gone to a cheaper furniture store for the same quality I have received.

The staff was super helpful, informing us right away they would be making rounds to make sure how we were doing. This was also helpful for us since we didn't feel pressured to pick furniture right away. We were able to pick out our living room, bedroom and dining with no issues and helped us check out and we were set!

The recliner motor went bad after two years. Call Havertys, they placed a service call to Guardian for warranty. 10 days later a "technician" came and looked at it. He had no replacement for the motor. He said I would be receiving an email concerning replacement. The email arrived and Guardian claimed they would be reviewing the request in 30-45 days. I contacted Havertys and was told that was their process, I find that timeframe unacceptable. I offered to purchase the part myself and was transferred to their customer service. I was told they did not have the part and would need to be ordered. Time for delivery 7 weeks! Short version Havertys has no warranty program and are selling Chinese junk. Will not buy from Havertys again.

Part 1. Our first experience with Havertys was the Blue Ridge Table and 4 chairs. When it was delivered and we opened it for the first time, the slide underneath was cracked. Immediately, I sent a photo and Havertys scheduled a new table to be delivered. Keep in mind this was on for quite some time because we were up to number NINE, when I pumped the brakes. You can't make this up. Literally, the table sent were a disgrace. Either they were built in a farmhouse, destroyed in transportation, or totally mishandled. We decided to keep the first one and got the slide fixed.

I recently purchased several pieces of furniture from Haverty's in Columbia. I choose a custom ordered fabric for the recliner and specifically asked if the fabric would be good for a home with 2 cats. The "designer" told me that this particular fabric would be very good for my home. It is not. She (the designer) obviously did not know what she was talking about. Apparently Haverty's has no guarantee on their furniture, nor will they stand behind their products. This is obviously a case of faulty fabric as the tears and broken threads began appearing with 2 weeks of receiving it. I showed them two other couches (one from them) that had no damage on them. One of the couches I have had for over 4 years.

Being a customer of Havertys for many years now, I was very disappointed when I realized that they didn't want to honor the extended warranty for our sofa and loveseats. We had spent around $6000 for our "leather" set "aviator". Six months after the warranty had being expired, I explained to them that the problems with those sofas had started many years ago but unfortunately, serious family reasons did not allow us to take care of this issue earlier.

We have been a customer of this store since about 2004. We recently paid over $2,000 for a round kitchen table and six chairs. The table is delaminating and the finish is coming off after just one year of normal use, no small children. We did not purchase their extended warranty. When I reached out to the store, they suggested a furniture touch-up pen. Then when I escalated it to customer service, she simply said I would have to pay for repairs since it was past a year. This is completely unacceptable customer service. I will be purchasing a new kitchen table, but never again will I purchase anything from Haverty's. Their refusal to help with this issue is extremely disappointing and they have lost a long-time customer that purchases multiple pieces of furniture each year. Their loss. I would recommend looking elsewhere for quality furniture and a company that stands behind their products.

Haverty's is the only place we'll buy furniture now. Went to many other furniture stores that make deals but don't really fulfill on promises or follow through for the customer. This is not the case at Haverty's in Port Richey. They exceed expectations, take pride in their customers, stand by their products and offer immediate support if something isn't to your liking. They do bend over backwards and I respect that! We had our bed scheduled to arrive in two days and there was a foul up at the warehouse. One mattress was missing at delivery. So Steve, our sales rep, discovered this issue and rectified the situation by personally delivering a matress to our home, (and in a rainstorm) so that we would have our beds when promised! This is what I'm talking about... above and beyond what other furniture stores would do for their customers! Thanks so much Steve! We slept beautifully last night in our new beds because of you!!