Ghostbed Reviews

This is the worst mattress topper I have ever bought. It smells horrible and the foam looks and feels extremely cheap. It feels like the car wash foam from the dollar store. I tried to return it and the customer service was horrible. They told me that the topper was not returnable because it was a personal item which is ridiculous because a mattress is also a personal item but they give a "30 day trail" for it. I'm sure they'll find a shady way to deny it though.

Love the quality of the mattress, bed frame, and sheets. The bed frame itself was vey easy to put together which I really liked since I live alone. Because the mattress so wonderful, my back pain has gone away. I am a back and side sleeper and love it for both positions. :)

Bought the topper. Completely defective. Doesn’t work as advertised. Unusable. Tried to get my money back and the company won’t do it. Look them up with the Better business bureau. DO NOT BUY. There are plenty of online bed companies that are legit. This is not one of them.

I purchased a Ghostbed mattress cover for my King Size bed. The Ghostbed website said the cover provided cooling. Upon receipt of the box I opened it and removed the mattress cover to look at it. I immediately realized that it was essentially the same as the cover that I am replacing. I placed the cover back in the box and chatted with a service representative regarding a return. The representative informed me that it the box was opened that the mattress cover was not returnable! DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY!

I purchased this mattress less than a year ago and it has been the worst sleep I have ever gotten to the point where I think there has been permanent damage done to my lower back. The mattress is already dipping in the spots where we sleep and the edges are bulging so badly it doesn't sit flush with the wall. I emailed the company with my concerns and was told that since I was past the 101 night trial that there was nothing they could do. I was also asked if I wanted to buy a mattress topper from them or told to try flipping the mattress even though it's not something they advise. Pretty much told me I was SOL and to deal with the pain and poorly built mattress even though I spent $1,857 on it, which is more than many of its competitors. Do yourself a favor and buy literally anything else!

I bought this mattress in 2019. In the last year, the top of the mattress is form balls of fluff which wind titling in rice size kernels and are just has hard. It is not possible to sleep on these hard hard kernels. I have sent photos three times to sleep@ghostbed.com without success. I plan to elevate this to the Office of Consumer Affairs and or Attorney General's Office.

I purchased their mattress and when I looked at the shipping, I noticed they were sending the wrong mattress. Their mistake. I tried to cancel. They refused. Charged me a restocking fee and shipping.

Terrible mattress -terrible customer service. After inquiring about the mattress via chat, they called me constantly until I purchased a mattress at over $2000. Very aggressive sales pitch. The mattress was poorly made and very soft. They would not honor their refund policy apparently because I mentioned that other sites have the mattress for MUCH lower prices. I followed the rules and filled out a return form like I was instructed to do. They kept telling me that the returns department will determine the "next steps" and the amount of my refund. Well, I never received my money- I had to have my CC company withhold the payment to them.

I bought a GhostBed Luxe package with the 101-day "money back" guarantee.

Be aware that this company misleads the public about their products. My salesperson (Jael) shipped me a $300 bed frame instead of the adjustable $900 frame. The company then informs me that there is no returns unless you pay a restocking fee. I was never told this was a FINAL sale until after I received the order. No customer service. Fraudulent company.