Ghostbed Reviews

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Overall Rating2.2 out of 5
See all 104 reviews & ratings

About Ghostbed Reviews

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GhostBed’s cooling mattresses work well for every sleep position. The original GhostBed model is an affordable mixed-foam mattress. The Luxe offers heightened comfort and Medium firmness. The Flex is a hybrid model that offers the coolest sleep of the three mattresses. 101-day sleep trials let users take their time when making a decision.

Pros & Cons


  • Virtually silent
  • 20- or 25-year warranty
  • Good motion absorption


  • 30-night break-in required before return

Bottom Line

GhostBed’s line of three mattresses provides a medium to medium firm sleep with cooling technologies at a reasonable price. All sleeping positions are well accommodated.

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GhostBed mattress construction and materials

The original GhostBed models are eleven inches thick, while the GhostBed Luxe and GhostBed Flex are thirteen inches. The GhostBed has 1.5 inches of aerated latex foam, two inches of gel memory foam, seven and a half inches of high-density foam, and a cover made of viscose and polyester. The GhostBed Luxe has a “Ghost Hug” topper to keep sleepers cool, an inch of gel memory foam, two layers of phase-change material, gel memory foam, a bounce layer and a thick base of high-density memory foam. The GhostBed Flex is a hybrid mattress with a cooling cover, several layers of memory foam and a layer of reinforced support coils.

ghostbed mattress

GhostBed mattress comfort

GhostBed prides itself on providing one of the coolest sleeps around. Cooling materials used in all three mattresses help even hot sleepers feel cool during the night. The GhostBed and GhostBed Flex are a Medium Firm, or 6, on the traditional mattress firmness scale. The GhostBed Luxe is a 5 or Medium. The original GhostBed is notable for its conforming memory foam with some added responsiveness from latex. The Luxe has the highest conforming ability and is great for those with aches and pains. The Flex is the most cooling option.

  • Firmness: The original GhostBed and GhostBed Flex are classified as Medium Firm. The GhostBed Luxe is Medium on the firmness scale.
  • Sleeping position: The GhostBed Luxe is the most accommodating model. It sleeps most weights in any position. The GhostBed and GhostBed Flex sleep most weights and positions well, but lighter weights sleeping on their stomachs might not sleep as comfortably.
  • Motion transfer: All three models from GhostBed do a great job absorbing motion on the mattress.
  • Edge support: The GhostBed and GhostBed Luxe have good edge support, although you can still expect some sinkage when sitting on the edge of the bed. The GhostBed Flex, like other hybrid models, has very good edge support.
  • Sleeping hot: The GhostBed Flex is the best choice for hot sleepers, but the GhostBed and GhostBed Luxe also allow for cool sleep.

GhostBed mattress prices

The GhostBed has a low cost when compared to mattresses with similar construction and materials. The GhostBed Luxe, as the name implies, is a bit pricier but offers some premium components that are worth the higher price tag. The GhostBed Flex is fairly priced when compared to other hybrid mattresses.

Mattress sizeGhostBed costGhostBed Luxe costGhostBed Flex cost
Twin XL$645$1,200$1,100
California King$1,095$1,725$1,625
Split King$1,290$2,400$2,200

Are GhostBed mattresses good?

All three GhostBed mattress models are good. Each offers a cooling night sleep with a high level of comfort at a fair price. The GhostBed Luxe is a good choice for those with aches and pains. The Flex is a great hybrid choice and has the coolest sleep. The original model’s mix of memory foam and latex creates a comfortable sleep at an affordable price.

Ghostbed Reviews

ConsumerAffairs has collected 104 reviews and 263 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceCoverage

Reviewed Aug. 18, 2023

This is the worst mattress topper I have ever bought. It smells horrible and the foam looks and feels extremely cheap. It feels like the car wash foam from the dollar store. I tried to return it and the customer service was horrible. They told me that the topper was not returnable because it was a personal item which is ridiculous because a mattress is also a personal item but they give a "30 day trail" for it. I'm sure they'll find a shady way to deny it though.

When I bought the topper, nothing on the return policy stated it was non-returnable. When I called, they were rude and told me it was non-returnable. I told them no one ever told me when I bought it. They told me I should of done my research before buying it. They said it stated on the frequently asked questions that it was non-returnable. I said, well I didn't see it. How do you suppose to try it before buying the topper? They can just send you garbage and force you to keep it because you can't return it. Be aware before you buy. The topper is garbage and the customer service is trash. I recommend not to buy from this company. The ones from Walmart are even better

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Reviewed Aug. 6, 2023

Love the quality of the mattress, bed frame, and sheets. The bed frame itself was vey easy to put together which I really liked since I live alone. Because the mattress so wonderful, my back pain has gone away. I am a back and side sleeper and love it for both positions. :)

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    Sales & MarketingReliability

    Reviewed May 15, 2023

    Bought the topper. Completely defective. Doesn’t work as advertised. Unusable. Tried to get my money back and the company won’t do it. Look them up with the Better business bureau. DO NOT BUY. There are plenty of online bed companies that are legit. This is not one of them.

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    Reviewed May 13, 2023

    I purchased a Ghostbed mattress cover for my King Size bed. The Ghostbed website said the cover provided cooling. Upon receipt of the box I opened it and removed the mattress cover to look at it. I immediately realized that it was essentially the same as the cover that I am replacing. I placed the cover back in the box and chatted with a service representative regarding a return. The representative informed me that it the box was opened that the mattress cover was not returnable! DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY!

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    Verified purchase

    Reviewed April 12, 2023

    I purchased this mattress less than a year ago and it has been the worst sleep I have ever gotten to the point where I think there has been permanent damage done to my lower back. The mattress is already dipping in the spots where we sleep and the edges are bulging so badly it doesn't sit flush with the wall. I emailed the company with my concerns and was told that since I was past the 101 night trial that there was nothing they could do. I was also asked if I wanted to buy a mattress topper from them or told to try flipping the mattress even though it's not something they advise. Pretty much told me I was SOL and to deal with the pain and poorly built mattress even though I spent $1,857 on it, which is more than many of its competitors. Do yourself a favor and buy literally anything else!

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    Verified purchase

    Reviewed April 11, 2023

    I bought this mattress in 2019. In the last year, the top of the mattress is form balls of fluff which wind titling in rice size kernels and are just has hard. It is not possible to sleep on these hard hard kernels. I have sent photos three times to without success. I plan to elevate this to the Office of Consumer Affairs and or Attorney General's Office.

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    Reviewed March 6, 2023

    I purchased their mattress and when I looked at the shipping, I noticed they were sending the wrong mattress. Their mistake. I tried to cancel. They refused. Charged me a restocking fee and shipping.

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    Reviewed Feb. 27, 2023

    Terrible mattress -terrible customer service. After inquiring about the mattress via chat, they called me constantly until I purchased a mattress at over $2000. Very aggressive sales pitch. The mattress was poorly made and very soft. They would not honor their refund policy apparently because I mentioned that other sites have the mattress for MUCH lower prices. I followed the rules and filled out a return form like I was instructed to do. They kept telling me that the returns department will determine the "next steps" and the amount of my refund. Well, I never received my money- I had to have my CC company withhold the payment to them.

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    Verified purchase

    Reviewed Feb. 15, 2023

    I bought a GhostBed Luxe package with the 101-day "money back" guarantee.

    A. The bed is terrible and amounts to a torture device. DO NOT listen to Consumer Reports.

    B. The customer service is absolutely terrible. They will at first refuse to return the bed, try to get you to change your mind, ask you to fill out multiple requests despite saying the return is valid solely by e-mail or phone request. Then they will refuse to honor their warranty for the full price of the bed.

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    Verified purchase

    Reviewed Feb. 8, 2023

    Be aware that this company misleads the public about their products. My salesperson (Jael) shipped me a $300 bed frame instead of the adjustable $900 frame. The company then informs me that there is no returns unless you pay a restocking fee. I was never told this was a FINAL sale until after I received the order. No customer service. Fraudulent company.

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