Ghostbed Reviews

I recently (within 2 weeks) purchased a split king frame and mattress combo for approximately 6500$ (including sheets and pillow). I just saw that Costco online has the same frame and mattress selling for 2899.99$. I called Ghostbed and they said there is nothing that they will do. I asked them price match and their words were “definitely not.” So pls… save yourself the burden and don't deal with this company directly!!

I agree with many posts in here. In their site, everything looks honkydory. To start, their customer service is terrible. They just Ghost you when inconvenient to them. You buy a "bundle" (mattress and platform) and in the process of selling to you they fail to tell you that the 101 trial period only apply to the mattress. We slept terrible in their Venus Williams mattress. While trying to return, not a word of the platform, even though I requested the return of both. They gave me the run around for weeks to then point out the say in the site that the platform is not part of the 101 night trial regardless that you are buying a "bundle to "save" money (did you read the fine print?). Finally they said platform is now used so it can't be returned.

We bought this mattress and it took longer to deliver than it was supposed to. We tried it for at least 30 days then asked to return it. Took them four days to get back to me. Because I didn’t answer the question properly of why I wanted to return it they said I didn’t cover the stipulation of returning it. Said I didn’t like the bed, that’s all I should have to say, but they said because I didn’t say it was hurting my back or Uncomfortable or causing me pain that I couldn’t return it because wasn’t my initial response. On the website, they say that you won’t get ghosted if you want to return this product, that is absolute complete lie. They will go screw you over. They have no integrity whatsoever. Do not buy this product. You will hate it and it you’ll never be able to get rid of it.

This company was heavily promoted by Disabled Veterans and hopeful Politicians on Unsubscribe from both Apple Podcasts and YouTube. I purchased the Split King Adjustable bed as I have 2 multi-level spinal fusions and chronic pain from them. Sleep is very difficult for me and this company as well as their spokesman Eli ** lead you to believe that this is a great company who cares and provides a phenomenal product. They do not. They lead you to believe that they have great customer support with helping to pick the right mattress and ensuring you get a great night's sleep. They do not. After spending over $5100 on their setup which they price at over $10000 you might expect that you would be getting a new condition bed? You would be wrong.

I purchased the Ghostbed split king adjustable base bed and at first loved it. After about 4 months (too late to return) the mattresses had softened and were extremely uncomfortable. The gap in the middle was tolerable at first but not as time passed because the sides of the mattresses sink and cause us to end up in the “valley”. This is by far the worst bed I’ve ever owned.

This is the worst mattress topper I have ever bought. It smells horrible and the foam looks and feels extremely cheap. It feels like the car wash foam from the dollar store. I tried to return it and the customer service was horrible. They told me that the topper was not returnable because it was a personal item which is ridiculous because a mattress is also a personal item but they give a "30 day trail" for it. I'm sure they'll find a shady way to deny it though.

Love the quality of the mattress, bed frame, and sheets. The bed frame itself was vey easy to put together which I really liked since I live alone. Because the mattress so wonderful, my back pain has gone away. I am a back and side sleeper and love it for both positions. :)

Bought the topper. Completely defective. Doesn’t work as advertised. Unusable. Tried to get my money back and the company won’t do it. Look them up with the Better business bureau. DO NOT BUY. There are plenty of online bed companies that are legit. This is not one of them.

I purchased a Ghostbed mattress cover for my King Size bed. The Ghostbed website said the cover provided cooling. Upon receipt of the box I opened it and removed the mattress cover to look at it. I immediately realized that it was essentially the same as the cover that I am replacing. I placed the cover back in the box and chatted with a service representative regarding a return. The representative informed me that it the box was opened that the mattress cover was not returnable! DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY!

I purchased this mattress less than a year ago and it has been the worst sleep I have ever gotten to the point where I think there has been permanent damage done to my lower back. The mattress is already dipping in the spots where we sleep and the edges are bulging so badly it doesn't sit flush with the wall. I emailed the company with my concerns and was told that since I was past the 101 night trial that there was nothing they could do. I was also asked if I wanted to buy a mattress topper from them or told to try flipping the mattress even though it's not something they advise. Pretty much told me I was SOL and to deal with the pain and poorly built mattress even though I spent $1,857 on it, which is more than many of its competitors. Do yourself a favor and buy literally anything else!

I bought this mattress in 2019. In the last year, the top of the mattress is form balls of fluff which wind titling in rice size kernels and are just has hard. It is not possible to sleep on these hard hard kernels. I have sent photos three times to sleep@ghostbed.com without success. I plan to elevate this to the Office of Consumer Affairs and or Attorney General's Office.

I purchased their mattress and when I looked at the shipping, I noticed they were sending the wrong mattress. Their mistake. I tried to cancel. They refused. Charged me a restocking fee and shipping.

Terrible mattress -terrible customer service. After inquiring about the mattress via chat, they called me constantly until I purchased a mattress at over $2000. Very aggressive sales pitch. The mattress was poorly made and very soft. They would not honor their refund policy apparently because I mentioned that other sites have the mattress for MUCH lower prices. I followed the rules and filled out a return form like I was instructed to do. They kept telling me that the returns department will determine the "next steps" and the amount of my refund. Well, I never received my money- I had to have my CC company withhold the payment to them.

I bought a GhostBed Luxe package with the 101-day "money back" guarantee.

Be aware that this company misleads the public about their products. My salesperson (Jael) shipped me a $300 bed frame instead of the adjustable $900 frame. The company then informs me that there is no returns unless you pay a restocking fee. I was never told this was a FINAL sale until after I received the order. No customer service. Fraudulent company.

We paid extra for white glove delivery to have the bed set up, they had no idea they were supposed to set it up and we paid them cash to do so. We contacted Ghosted and absolutely no support after our sale. This was a big splurge for us because my husband has a very bad back and hip replacement, we were told this adjustable bed would help tremendously. Not only does it make a loud noise when going up or down, my husband slept intros bed 3 nights before going to the recliner, where he has slept for the last 3 weeks because it's so uncomfortable. We just want to return this bed, but I Can't get anyone to respond, I have screenshots of my attempts.

I recently purchased the Ghost Pillow and I'm so glad I did! It's made a huge difference in my quality of sleep. The pillow is incredibly comfortable and supportive, allowing me to get the rest I need. I wake up feeling more refreshed and energized than before. It's definitely helped me sleep better and I would highly recommend it to anyone looking for an upgrade in their sleep experience.

If you place an order with GhostBed, you cannot cancel it! Even if you cancel within 5 minutes, and they haven't pulled it from stock or shipped the item, you will be forced to pay a restocking fee and a freight fee! I have reported this to BBB and now I am reporting here! Their Customer Service Representatives are less than helpful and blame you for not reading their full policies before you place an order! Who reads all of those before they place an order? Also, in America, we expect FAIR BUSINESS PRACTICES!!! YOU WON'T RECEIVE FAIR TRADE FROM GHOSTBED!!!

This bed is very hard. It does not matter how many layers it has. If you are a side sleeper, this mattress will eat your shoulders. They told me that the mattress just needed to be broken in. Three years later, the bed is still hard, and it’s too late to return it. This should go without saying, do not buy a mattress without trying it out. I thought ghost implied something soft and luxurious, I thought wrong.

I'll admit T was skeptical about the chances of it helping me get and stay asleep throughout the night. I've had the topper in place for a little over a week and I have actually NEVER had such a good refreshing sleep. I am not sure how the topper achieves this, but it does. From the moment I settle down my normal aches and pains seem to disappear. My hips don't bother me and my legs and feet don't bother me. It is literally a life changing bed accessory. I just LOVE it. Thanks, Don

When we were doing purchase, I asked if we didn't like bed, can we return for refund. The sales girl said YES. Bed cost $4529.52. They refunded $1075.68. This is a ** company. Looking for Attorney to take case for the balance Ghostbed OWES ME. Thank God, the money isn't the issue. this company lied, and should be held accountable.

This is a terrible pillow. We have been pillow searching for some time and this is one of the most uncomfortable pillows we have tried. It is very hard and does not give at all so your neck is at a very uncomfortable angle. After using the pillow for a month, I began experiencing terrible neck stiffness and pain. I switched pillows and it subsided. Unfortunately, when the pillows were shipped we were traveling so we missed out on the 100 day trial period and are unable to return the pillows. I hope the dogs at our local shelter find them more comfortable!

The mattress was "delivered" when it was thrown in a stairwell in the general vicinity of my residence. GhostBed did work with FedEx to have the package actually be delivered, but in the stairwell it remained. After a couple of days I finally received a call from an argumentative CSR. My options were:

I bought this mattress because of back issues. This mattress is extremely firm and my issues have gotten worse. The customer service team is honestly the worst I have experienced in quite some time. I was told that someone would call me about my issue which they never did. The next associate said they would send a topper. I followed up only to be told by the customer service manager I had to wait 30 days. In this economy, spend your money with a company that actually cares. I wish I had read more reviews.

Absolutely terrible customer service. Ordered the all in one bed from exactly one month ago. Was charged in full at the time and still no shipping updates. Customer service ended up blaming it on Fedex immediately after confirming its a supply issue. This company filters out all bad reviews on their website. Serious red flags, avoid at all costs.

Ordered on 1/5/22 and have yet to receive the mattress. Received everything else tho. Can’t use it but I have it. I made multiple calls and I was told it was getting ready to ship or it had shipped. Never received it. Would call and ask for a supervisor and be told one wasn’t available, then would receive a random call. If you couldn’t take the call and had to call back you were told a customer service rep couldn’t transfer to a supervisor. I later found out that was a lie.

So...my one and only child, the light of my life, graduated high school earlier this year and started college this fall. He is required to live on campus for freshman year. I knew I wanted to get him an awesome, top of the line mattress topper. Didn't see anything that fit that bill at Target. Looked online and found the Ghostbed topper. Zoned for the different pressure points of the human anatomy and comfortable for different sleeping styles. Overall super positive, rave reviews. And, the kicker, it's not so horrible that I waited until pretty much the last minute to order. According to their website all orders ship within 24 hours. That's SHIP not process. There's a little (i) info link right after the 24 hour shipping claim that simply states that most customers receive their orders within 2-5 days. NOT BUSINESS DAYS, it just says 2-5 days, AFTER you click the (I) next to the promise of shipment on 24 hours.

We ordered the Comfort Bundle from GhostBed with the 3D Matrix Mattress. We had done a lot of research on online mattress companies and felt like GhostBed had good reviews and good customer service. We tried the mattress for 30 days and were not impressed. We sank in the middle and the edge support was nonexistent. We decided to return it thinking that we would get the value of the mattress back in a refund. Instead the company charged us the full listed price for the sheets, foundation, and pillows that came with the Comfort Bundle. Thus it ended up costing us $800+ to "try out the mattress for 101 days."

Bought a mattress topper $250 on "sale" to replace my existing one as I was waking up with shoulder and hip pain and this topper was supposed to relieve those pressure point pains, HA! After trying it for 1 week, it is so bad I will go back to my old topper. Also the cooling effect they claim was not evident to me or my wife and the Topper cover had a very strong chemical odor. I purchased it believing I had a free trial, even during checkout the "free trial icon" was on the checkout screen, however after applying for a refund I was told that toppers are not covered by the free trial. This company is no more than a SCAM!

July 2022-Bought a mattress topper $200 on "sale" to replace my existing one as I was waking up with shoulder and hip pain and this topper was supposed to relieve those pressure point pains, HA! After trying it for 2 weeks, it is so bad I will go back to my old topper. Also the cooling effect they claim was not evident to me. I purchased it believing I had a free trial, even during checkout the "free trial icon" was on the checkout screen, however in the fine print it states free trial does not apply to the toppers.