Ghostbed Reviews

July 2022-Bought a mattress topper $200 on "sale" to replace my existing one as I was waking up with shoulder and hip pain and this topper was supposed to relieve those pressure point pains, HA! After trying it for 2 weeks, it is so bad I will go back to my old topper. Also the cooling effect they claim was not evident to me. I purchased it believing I had a free trial, even during checkout the "free trial icon" was on the checkout screen, however in the fine print it states free trial does not apply to the toppers.

Bought a mattress topper $300 on "sale" to replace my existing one I bought from Zinus at Walmart for 1/3 of the price. The Ghostbed topper was so bad I had to go back to my previous one. I tried it for a week and I had the worst back pain I have experienced in a while. My 5 year old Zinus mattress topper is much better, I ended up using it again to be able to sleep comfortably again, back pain was gone and didn't woke up sore the next day.

Received my order yesterday (lightning quick), and unpackaged today. Discovered a dead bed bug on cover of all-in-one bed frame. When I called customer service, they placed me on long holds, and told me it wasn't a bed bug. Am still in the process of having the issue resolved, however was put off by (a) there being a bed bug in the packaging and (b) being told otherwise, even with pictures I sent. These same pictures were sent to an independent expert who confirmed what it was.

The product I received does not even REMOTELY resemble their photo. I received something that is egg carton pattern and doesn’t respond like memory foam. Beware. The fine print at the bottom of the photo says, “zone patterns and color may vary from picture”. When I called to complain that’s what they referred me to. They also told me that they had to do outsourcing because of Covid. This is fraud. Their ratings must also be fake, I discovered. Because when I tried to leave a rating, their website doesn’t offer that ability.

I'm not one to say yes or no to product reviews but believe it is important when the reviews seem to be the same response and nothing is liked about the product. Ghostbed touts that the topper is temperature driven and will stay cool when you lay in it... WRONG... The waterproof mattress cover is even worse. Other mattress protectors a little purple rain have got Ghostbed beat by a mile.. I will give them credit as the mattress topper was comfortable to lay on but if you want to lose weight and sweat while doing, by all means, then buy the topper.

The worst company I had to deal with and the biggest scam company. Their return policy is rubbish. You have to wait 30 days until you get your refund and its not the full amount. They give back only a small percentage of the amount you paid. And the refund is only for the mattress. When I was on the phone with the guy who does the refunds, he kept trying to sell me stuff and tried to talk me out of returning the items. I had the foundation for the bed that I never opened out of the box. The guy 'you can't return items that ever opened and use other than the mattress'. After I already stated that I didn't opened it. Him 'if you want to return it you have to take it it to so-so (a FedEx that is not in my city), then pay for the $75 transport fee and the 15% restock fee'. It would come out be getting almost half the money back, I said, "Yes I'll still do return." Him getting all defensive about returning.

Mattress does not provide what they advertise. Website says try for 101 days if not satisfied return for full refund. Slept on this product for 30 days, no different than before I put the Mattress Topper on the bed. When I emailed about how to return for a refund I was told this is a personal use item and is non-returnable. All mattresses are personal use items, not sure what else you would use them for. They are false advertising, I would not purchase from this company. They do not stand behind their product and it does live up to what they advertise!

Bought Ghostbed Lux and Power Base after months of research. I suffer from extreme back and neck pain due to bone disease and broken bones in neck and back. I had not been able to sleep in a bed for over a year and slept sitting up. I purchased this bed and am very glad I did. Have been able to sleep so much better and it only took a couple nights to adjust to sleeping in my bed. Love my bed and will definitely recommend to anyone that has back issues. Thanks so much.

The 3D Matrix is listed as medium-firm, but it lacks any real definition of firmness. The construction of the mattress and pillows seems to be quality, and I am happy with the industry standard 101 night return policy. The minimum 30-night policy was not helpful - it was clear within a week this was not the mattress for me. I was happy to have taken a chance on a mattress and not had it work out - I would not have left a negative review for something so personalized. However, engaging with their customer service to initiate the return process has been a nightmare.

Ghostbed took the return as stated. But what they don't tell you is you actually don't get back all your money. We only received about 1/4 of our purchase price back. Do not buy. Company will scam you.

I am both a consumer under laws and a licensed lawyer in Quebec. I have purchased a mattress from Ghostbed through their website and on delivery, they left the mattress in the public lobby of my building even if there were clear indications that parcels shall be left in a secure lockbox which was clearly indicated. As a result of their gross negligence, the parcels got stolen and a police report has been duly completed. Under consumer law, the vendor has the obligation to ensure that the mattress was properly delivered to the consumer, otherwise, the mattress is deemed not to have been delivered. It is clearly the case here.

Do not for one second believe their claim about a 101-night hassle free sleep trial where you can return the mattress. I purchased the mattress as part of a bundle. Upon deciding to return the mattress because I did not find it comfortable or cooling, I was informed they were adjusting the cost so that the bundle I purchased for $3815 would be "adjusted" so that the entire discount (the cost was apparently 40% off for every item) would be COMPLETELY applied to the mattress, and they would only refund me $242 for returning to mattress and charge full price for every single other item, none of which are returnable.

It took weeks for the various bed parts to arrive, one at a time. We like the bed itself, but it is smaller than standard so actually fit inside our current frame. We had ordered the extra headboard brackets but did not need them. The website does not say how to return anything except the mattress, so it took a few emails to find how to return them for refund. They had me spend $14.90 to ship it back with tracking and they received it on Jan. 31. 2 weeks later still no refund, several more days to finally get a reply and then they replied saying I would get only $64 back out of the $74 I spent on the cheap sheet metal parts. AMERICAN EXPRESS just informed me the refund was actually $63.84. The website gives the impression that returns are free if not satisfied. That is apparently not true with us and according to other reviews on the web we are not alone with their sleazy marketing. Buyer Beware!

DO NOT BUY FROM GHOSTBED!! Don’t believe the reviews on-line as they have obviously been filtered by Ghostbed. See Consumer Affairs - ** or see the 300+ complaints on Better Business Bureau **. “Lounge, nap and snooze on your GhostBed mattress for 3+ months. If you don’t love the comfort or feel, return it for free with our money-back guarantee.” Ghostbed’s money back guarantee is a SCAM. We purchased their Split King XL with adjustable base in October 2021 for $4,600 ($4,800 less the $200 white glove shipping charge) and tried them for 35+ days until both our backs were so sore my wife had to see an orthopedic surgeon and I had sciatic pain for several weeks afterwards.

Do NOT buy this product. While we know others that have purchased and like the product, the mattresses did not work for my husband and I. Then when we go to return them find out in the small print you only get back a VERY small amount of what you paid due to the false advertising!! A total scam in my opinion and trying to let everyone know NOT to purchase this product. There are lots of other options out there and I am sure not all of them are as fake as Ghostbed!! Do NOT buy!!

Be aware that you should be VERY patient if you're ordering a topper. I ordered one on January 11. I called more than a week ago and the rude person told me 10 to 15 days. As of February 3, still no response or communication why it's taking so long. Called again (3 weeks later). This time a nice person said it was going to be 2 to 3 weeks more at least. She also said it will also be 15 days or more to get a refund. Reading these reviews, I'm not expecting that to happen that easily. If you're OK with waiting that long for an order, go for it. This company might be highly rated but customer service is horrible and sounds like the products really aren't that good either. Be prepared to wait... and wait.

This company values nothing over their own pockets. I found their product on sale at Costco. Company does not price match and because I explored the return process they VOIDED my sleep trial. I haven’t even opened boxes and I am unable to return if I am not satisfied without a 15% restocking fee and full freight. Slimy company with no remorse. Go to Costco they have top notch customer service!

I purchased a mattress topper and it was itchy under my sheets, so I took them off the same night and asked for a return. They told me that was considered a personal item and could not take it back. Their site is very deceiving. On their site it has "Refund guarantee", I guess that's not for all their products. Poor customer service and wasted money.

The typical size of a queen flat sheet is 90” in width. The set of GhostBed Sheets by Nature’s Sleep we received were over-sized at 98”. When contacted, the Ghostbed representative insisted we send pictures, which we provided. Even with a deep mattress of 15” the overhang on these sheets is excessive. Ghostbed’s response was that a 90” width was not an industry standard size and that Ghost Sheets were an industry standard 95”. Even though the sheets did not meet their own specifications, Ghostbed refused a return, stating that the sheets were are not returnable as the package had been opened. We had a reasonable expectation that the sheets we purchased would conform to industry standards, they do not. For the price of these sheets, this customer is disheartened. If you are considered purchasing these sheets, buyer beware.

Ordered 1 king and 1 queen, but received 2 queen. Was advised not to open the second queen mattress until they correct their mistake. Subsequently, will be sleeping on the floor until then. One “manager” was rude, and unprofessional. Stated it was my fault I threw my old mattresses out. Haven’t tried the mattresses yet, but very disappointed in customer service and relations.

This is the hottest thing I have ever slept on, in fact it amplified body heat, and the only remedy was to leave the bed to cool off. The only thing that made it worse was the mattress cover that accompanied it, which only seemed to accelerate the heat retention and reflection. Apparently the warranty doesn't extend to completely false product claims. There was no refund offered.

Stay far, far away from Ghostbed. My order was never shipped to me, but I am still being charged $1,200 for shipping and restocking fees. I have talked to over 20 different people in their organization and they are just rude and demeaning. They literally laugh at the fact that you will pay thousands of dollars for ABSOLUTELY NOTHING. When you keep contacting them, they will just ban you from communicating with them. I never thought that there would be such a corrupt and dishonest company in the United States. The CEO and board should be ashamed of what goes on at Ghostbed. Steer clear of this company and advise your friends and family to do the same.

Scammers! Ordered mattresses two weeks ago and we were told they would be shipped in 24 hours. After two weeks…They never notified us of delays. When we contacted them, we are told the delays were due to FedEx and pandemic issues. I contacted FedEx and they confirmed that they don’t have the order in their possession. The mattresses are sitting in GhostBed warehouse! I then requested to cancel the order. But now GhostBed is charging us 15% total order + $25 each for pillows and sheets + $150 for each mattress. (2 twins). Even though it hasn’t been shipped or they can’t even confirm to us when it will be shipped. Scammers. Stay away. Refund our money GhostBed!!!

Before I get into the details, I would highly suggest going to a store to purchase a bed. I would not trust online companies. When you think about sleep, it is so important. It affects your livelihood, your day-to-day life, and your health. If the bed that you have to sleep in is one that you don't love, it makes your life very hard. I've had very many nights where I have been in tears because I've had to sleep in a bed that just was not for me, and when that causes me pain. This company itself I would not trust based on our communication, issues, and our hassles. I really hope that this review can help somebody make a different decision, because I really wish I would have seen one like this before we purchased the GhostBed.

I bought this very expensive Ghostbed topper based on the description on their website. They say 3”, but this is closer to 2”. They say cooling, but I have never slept hotter. This topper is more an egg-crate piece of foam than a memory foam. I am a side sleeper and this topper does not help with hip or back pain. I have spent half the money for a better topper. I feel as though I was completely deceived by this company. They also DO NOT make their return policy clear. Stay away from this company, as they are not honest and do not stand by their product.

What you'll have a hard time finding while you are shopping for a GhostBed mattress is the EXACT return policy if you are unsatisfied with their mattress. Couple of things before you waste your money:

Had problems with shipping. Ghostbed's customer service didn't do anything after being asked repeatedly. Then when I did get it it was left on the street in the rain 3 stories from my condo door. Worst online Experience Is I have ever had.

I decided to try out their memory foam pillow after I saw it recommended on many websites that review “the best” pillows available. It didn’t end up working out for me as I have issues with neck pain and did not find this pillow helped with my neck pain after doing the 30 day trial. I sent the pillow back and kept a receipt for tracking. They received the pillow back on November 17th and since then I have contacted their customer service department 3 times by phone and 3 times by email. Every few days I would call to try to get them to give me a solid answer on how long it will take to get my refund and each time they said it would take up to 30 days, yet each time I called they kept adding to how long that 30 days would be and when the 30 days actually starts. They wouldn’t give me a straight answer.

I just want people to know the real deal of how they handle customer service here. I ordered a Ghostbed from their website thinking I got a great deal. Come to find out I found a way better price on costco.com so I called them back to cancel that order or at least see if they could meet me in the middle. Mind you I called within 24 hours. It would’ve been a savings of more than $1500 and they told me there’s nothing they can do and they can’t stop the process at this point once I ordered it. The bed had not even been shipped at this point, I talked to three different people including two managers and everybody told me there’s nothing they could do for me. Apparently since I called and asked to cancel it because I found a way better price I will no longer have any way to have their trial time.

I was so excited to buy a smart bed. I spent amongst 14k for the split King mattress, adjustable base, protector and sheets. It included 2 free pillows. They sent a regular King mattress which defeats the purpose of a split king base. The manager told me to box it up and FedEx would pick it up and a split king will be sent. FedEx states it is too big for ground. It’s now been a month and no one has picked up the mattress, the split king, sheets and protector never came. Mind you I was also told by this same manager that I needed headboard brackets and legs. I did not. I had to ship them back at my expense. The tracking numbers show they were received. Ghostbed won’t acknowledge nor give me a refund on Anything. They was so quick to communicate with me while I was buying but literally went Ghost when the return was needed. Not only that, they never sent me my order. I only have an adjustable base.

When I called them to buy a bed/mattress, they were very nice and said that if I didn't like it, I could "donate" and get my FULL REFUND. They NEVER once said that if I return/donate the mattress, they will take away ALL discounts and return a small amount and they weren't specific as to the adjustable base, they're NOT refundable at all!!! I paid a total of $4,259.93 and they ONLY REFUNDED ME $1,294.05!!!! They are thieves in my book. They need to be specific when it comes to their RETURN policy and NOT MISLEAD PEOPLE!!! And their customer service reps were RUDE and not helpful at all and it took a long time for them to even process my refund!!! PLEASE DON'T BUY FROM THIS COMPANY. THEY MISLEAD CUSTOMERS WHEN THEY CALL

Ordered a topper for our mattress based on 30 day shipping. We were repeatedly mislead over and over about when this would ship, no access to managers/supervisors or the like. At 7 weeks, we requested a refund and opened a case with PayPal to make sure they returned our funds. Ghostbed replied through PayPal and indicated we would have to drop our case to process the refund or be subject to up to 75 more days to get out funds returned! PayPal confirmed this was totally untrue, we elevated our case to a claim and won, PayPal then forced them to refund our money after almost 2.5 months of being jerked around! We are so thankful we had PayPal to go to bat for us or I’m sure we would still be getting the run around for a product that was never even available. This company is not a legitimate, honest business. Avoid at all costs!!

I ordered a $200 twin mattress topper on August 19, 2021. I was informed the item would ship within two weeks. It is now November 4, 2021, and I have contacted them 4 time asking when I will receive the item. Each time I have been told it should ship out soon. Read all the reviews on this site. They immediately take your money and never ship what is paid for. I would consider them fraudulent and they should be investigated.

I placed an order for a topper and it was charged to my credit card immediately. Yes the website said it would be 15-20 days to ship. After about 14 days I inquired if they could give me a date. Nope. Then they sent sent an email saying it would ship Friday Oct 15. Didn't happen. I emailed either ship by the 19th or give a refund as fast as they charged my card. Not sure which is slower, a refund or a non-existent shipping department and terrible customer service. They had the nerve to give referrals on a product I never got to use.

Truly awful product and company. I have not found the gel bed cool or comfortable. When I wanted to return the product because the sides of the bed collapse and you slide to the floor, the company wanted to know what temperature my bedroom was. My $150 mattress I bought at Costco for an extra mattress is just as comfortable.

I purchased a mattress topper from Ghostbed mostly because they advertise that their product doesn't have any chemical smells. It reeks and you will not be able to use it right away due to the strong chemical odor. They also advertise returns for any reason up to 100 days after purchase. I wanted to return the topper because it is really firm and I was looking for a product that would soften up my already firm mattress. The return policy only applies to mattresses, not toppers because they classify toppers as personal items. That makes me wonder what a mattress is since it is about as personal as it gets. BUYER BEWARE.

The moment I tried to return my GhostBed, they "Voided" my "101-Night No-Risk" sleep trial. Their "no-hassle" return policy is a lie. The customer service process was adversarial all the way up the managerial ladder. Do not do business with this company. Maybe their mattresses would be comfortable for you, but there are plenty of mattress companies out there with more integrity who will honor their advertised guarantees.

WORST COMPANY EVER! If I could give them ZERO stars I would. DO NOT BUY ANYTHING FROM THIS COMPANY. I wish I had read the reviews on here before making my purchase. I purchased a mattress after mine was damaged in Hurricane Ida because the delivery time was short. Even considering the delays in shipping due to the storm and the pandemic, I STILL HAVE NOT RECEIVED MY MATTRESS. I tried calling the company to have them track it down, and they can't figure out why it hasn't been shipped to me.

I ordered the GhostSheets. "The Coolest Sheets in the World," which is nothing short of a load of **. I made this purchase simply on their misleading idea that they were supposed to be cool sheets, and they did the absolute opposite. These sheets were pooling my sweat to the top instead of soaking in, making it even more impossible to sleep. They also wrinkle like no other sheets I've ever seen, right out of the washer and dryer (followed direct instructions). I contacted their support to get a return and refund, who told me to take specific pictures for them, in which I did. Afterwards they replied after and informed me that they have a NO RETURN policy; STAY AWAY AT ALL COSTS! I ordered the Sleepnumber stay cool sheets and they were a world-of-a-difference better!

After ordering the product, several weeks passed before I found out it was going to be delivered late. I had to call them several times, it was one lie after another…call every single day nightmare, on top everything I tell them I don’t longer need the mattress because I need a mattress SAP… And I was sick and tired of all the liar… Even I never received the mattress I have to pay 15% stocking fee which is over $300. I will never never recommend this horrible company. I had a really really bad experience... Just makes me sick to my stomach just talk about it. Never never again…