Casper Mattress Reviews

Hello, I recently purchased a Casper mattress upon the recommendation of my daughter. It was delivered and set up because I paid a $150 delivery/set up fee. I am not at all happy with the mattress. I am having it returned a week later. There are no brick and mortar stores in my area in NW CT. The closest retailer is either NYC or Dedham MA. Hence, I purchased the mattress completely sight unseen, without a test trial. I have learned that the set up and delivery fee is non refundable. Nowhere in the ordering process was this highlighted, underscored or emphasized or stated to me.

We live in Canada. My son recently bought a Casper mattress and sent me a referral discount that he got from Casper for $75.00. If I used this referral discount when buying another Casper mattress he would receive a $65 Amazon gift card. I tried to buy a Casper mattress using the link that they had sent him in an email, and it said that the discount would be applied at check-out. It was not, so I did not follow through on the purchase. Instead I emailed Casper support and explained the situation. They did not bother to read the email they had sent my son offering the referral that I had forwarded with my inquiry.

Bought the Casper about 2.5 years ago, and it's been sagging for the last 8 months or so. I called to see what the company can do, and they won't replace it or give me a partial refund under the warranty. I've got a solid bed base underneath and only weigh 170 pounds, so I'm not sure what else to say besides the foam doesn't last.

We initially had a nice experience with the Casper salespeople at our mall (they have a storefront). We had some difficulty with the "white glove" delivery service - giving us a delivery date - I wait all day - no delivery. Was told the delivery was canceled and the mattress taken off the truck??? A couple of days later, it was finally delivered.

Very clever and convincing marketing, but the product does not live up to the hype. The pillow is too soft and my head sunk in all the way to the mattress first night. This is after allowing the pillow to loft up. I returned the Casper and bought a $10 Serta pillow from Walmart. That is infinitely more comfortable.

I purchased a Casper King Mattress about 1 1/2 years ago. It was wonderful at first. I loved sinking into the gel memory foam, it was like sleeping on a cloud. But gradually my hip and back began to ache. I wasn't sure at first if it was the bed or just my body aging. Funny thing was, when we traveled or went camping the pain went away. Back home on the Casper, the aching and pain came back.

My Casper story began over a month ago. I tried out the very expensive king-sized Wave mattress at a pop-up store, got home and ordered it online. Since we bought the Wave (and the foundation), it came with a white glove delivery service. We opted for this but the soonest Casper's 3rd party delivery co. could schedule it was for 3 weeks after I purchased the mattress/foundation. It was all good. We'd wait. Well, today was D day (delivery day). When you order this service, you are supposed to get a call or text the night before with a deliver time "window" - as well as a call 30 minutes before delivery. That call never came last night and never came today.

I have long passed the 100 days trial window and wish I hadn't. After the first few weeks, I already noticed the lack of firmness - as I am a belly sleeper and I require a firm bed so my back doesn't feel bent the next morning. Sure, it's not a bad mattress but it certainly IS NOT WORTH the heavy price tag. I would sink into the memory foam and feel my back bending inwardly throughout the night, so I would find myself tossing and turning. I'm only 5'4 and weigh 118lbs, so let's keep the weight out of the equation.

I have had insomnia for DECADES. I just assumed it was job stress, etc. I do have RLS, a bad knee, bad hip and bad back. I have no idea why I never considered the fact that my mattress was partly to blame. I had looked at various mattresses and felt overwhelmed. Finally, I decided to just order the Casper. If it didn't work, I could always send it back. I SLEEP. I ACTUALLY SLEEP. I wake with little to no pain. I am shocked that a mattress has had this effect. I did have a Tempurpedic mattress topper on my old mattress. I thought that would be sufficient. I guess I was so wrong. I can't say enough about how well I sleep. Might I have gotten a good night's sleep with another mattress out there, maybe, but what I do know is that this has been fantastic. I should have done it ages ago.

We purchased a Casper mattress 3 years ago. The mattress was great for the first 6 months... And has gradually lost all support since then. Now, after 3 years, the mattress is basically unusable. My wife and I both have terrible lower back pain every night. I have tried working with Casper customer service, but they refuse to help. Terrible, dishonest company. Poor quality mattress. DO NOT BUY FROM CASPER!

I hate to say it but, I'm disappointed in my Casper Wave. I replaced a Stearns & Foster with the Casper due to the fact that the S&F was beginning to sag after 2 years of use. The Casper Wave was comfortable at first but after 6 months, I began to realize just how firm and uncomfortable it really was. I've had it for over a year now and it's like sleeping on the floor. I toss and turn throughout the night because my body starts aching from the stiffness. I go to bed 9 hours before needing to be awake knowing I won't sleep well and will need extra time in bed to compensate. I've spent nearly $2,500 on a mattress that is just worthless.

My chest skin burns and I have developed a cough, etc., all signs of Cor Pulmonale, which all which started after we purchased the mattress. Sleeping in the guest room makes a big difference, and why I am positive it is the mattress. In addition to other causes, this is believe to be why the mattress caused it: "...Conditions that decrease how much your chest expands, such as obesity or scoliosis..." This can be a fatal condition and must be noted and the public warned.

Wish I had read the review below before I made my purchase but sadly, I bought my mattress over a year ago (2017). I didn't want to keep the mattress after 30 days of sleeping on it but my wife seemed to enjoy it and she said let's give it a few more days... I relented and eventually, we kept it past the trial period. Now, we both hate it! Spent $1150 for a mattress that didn't last a year. Worst buy ever... Read the reviews on Amazon and other sites that sell them - horrible experiences... I think you are better off going the traditional in-store purchase route when it comes to mattresses. Posting this everywhere I can because I was up at 3:30 am because my mattress sucks! Now I spend most nights on the couch, just can't stand this mattress!!! Uncomfortable, hurts my back and smells...

Casper Mattress is firm, very unsupportive, and we sleep terribly & wake up achy. I'm a side-sleeper and I don’t sink in enough and am not supported in any area. It feels like we're sleeping on a board. Unfortunately, by the time the bed became really uncomfortable, we were past the trial period & I don’t know that it would have qualified for a warranty claim. After four years of sleepless & painful nights on the Casper, we are replacing it. I can’t wait to get a good night's rest on a non-Casper Mattress!

I heard a lot of positive reviews on Casper mattresses. Ended up going to the Casper store in Bloomington MN. Was happy with the bed and the service so we purchased one. When it arrived and we set it up, it ended up being more firm than I remember. We gave it 2 more weeks and ended up returning it due to it being a little too firm for us (more me). Even though we returned it, I still give them 5 stars! Here’s why: it’s still a great mattress for someone who prefers a bit of a more firmer mattress. I just happen to prefer a softer mattress.

I'm really disappointed in Casper Mattress. I paid to have them drop off my mattress on a designated day and to collect my old mattress. When they arrived they informed me they could drop off the new mattress but wouldn't be able to take my old mattress (leaving me with a large and cumbersome mattress in my small flat) and expecting me to wait in another day. They said they would come back 'later in the week at some point' so I refused to take the mattress. When I rang Casper they were really unhelpful and when I finally spoke to the manager he laughed and said it was 'a bummer' that I would have to take another day off of work to wait in. When I said I expected them to reimburse me for my extra time he questioned how often I have to work. If you value your time I wouldn't recommend.

Feels good on my back. I sleep well at night with how firm and comfortable. It is a mattress that everyone must have in their home. Get the best sleep with this mattress.

We ordered a king size mattress and waited for almost a month for it to deliver. When it delivered, it was a queen mattress. Not a king. We sent the mattress back with the drivers and they told us Casper will send us the correct size right away. I immediately called Casper after the drivers left to let them know and they said they will contact the shipping company to send the correct size. I took work off just to wait for the delivery too.

I've had my Casper King size mattress for 4 years now and it hasn't let us down yet! Customer service treats you like family and answer anything you care to ask them. Cannot beat the price nor the warranty.

The foam compressed where we slept and soon there was a big hump in the middle of the bed. It was too soft and did not hold its form. Casper offered a 100 money back but I did not use the mattress that much the first 4 months. Then it was too late.

Purchased a king size mattress from Casper around August 6, 2016. Slept on it during 90 trial period. This was the best sleeping mattress my wife and I have ever sleep on, and has been till recently. Both of us have been waking up with severe back pain. Contacted Casper. Was very helpful and nice but no help. Wanted me to send pictures of mattress without sheet which I did. Then asked me to send pics with a 15 pound weight on various places. I did know they want pictures of bed frame. The mattress is still firm in the middle and softer where we sleep. Don’t buy a $1000 mattress that only last a couple of years and especially if they are not willing to do something to make it correct. All I want is the mattress we started out on. Not this piece of junk it turned into. Getting ready to go out and spend another $1000 to get a mattress locally. What a shame and waste of money.

I am happy with the product and will continue referring friends and family. I have owned mine for 5 years and will buy a new one in two more years. When we purchased our mattress we decide the that we would buy our children one each also as they are due for new mattress.

I just purchased A Casper Mattress. It is the best thing I have ever done for myself! For the first time in over two years I got out of bed this morning with absolutely no back pain. I truly cannot get over this. I’ve had spinal shots medication everything you could think of, and the best thing I ever did was buy A Casper Mattress. If you have back problems and hip problems like I do please go out and get a Casper Mattress and I swear you will be the happiest person alive because back pain and hip pain is very hard to live with. Thank you to Casper Mattress. You’ve made one person here and I’m sure many, many others very happy.

I am very disappointed on how Casper has handled my order. I ordered 4 XL twin mattresses with the metal frames and foundations but instead received 2 XL mattresses and 2 queen mattresses with wrong foundations and metal frames. Casper customer service was notified and did not provide a resolution. Casper instructed me to repurchase mattresses online and to return all the wrong items.

The mattress is not built sturdy. I can feel it when my husband moves at all, even if he is just scratching his arm! It's hard to get a good night's sleep! Due to a surgery on my inner ear, I called 32 past the 100-night trial and I am SOL. The Casper rep told me they recommend their foundation so that would be another $300. She advised me to put a bunkie board (plywood like board) between my mattress and box spring and this would help temporarily. Now I'm back to my college years of sleeping on plywood! If a different foundation is required: Why is it not included? or, at the very least, Why are customers not advised of this issue before purchasing? I will try this but I am definitely not happy! What a waste of $1,200.00! I will NOT be recommending this mattress to anyone! ORDER #**. Placed 09/09/2017. SHIPPED Via UPS. The Casper. Size: King Quantity: 1. $1,150.00.

Last month, my mother needed a new mattress because she suffers from back pain. I purchased the Wave mattress and 2 pillows on 11/26/2017. On 11/28, XPO contacted me to schedule a delivery for Sunday 12/3 and it has been an ongoing nightmare. My delivery was rescheduled to 12/5, then 12/6, then 12/7, and then 12/8. They even sent an empty truck to my house on 12/6 saying they were there for a pickup and not a delivery. I wanted to handle and escalate the matter with XPO, but they've been unprofessional throughout the entire process. Their employees have hung up on me several times, screamed at me, and even complained how they have to work overtime during the holidays.

Very Unsatisfied with delivery service, heard 3 different delivery days for delivery, and nothing yet, no one will return calls, just full of excuses. WILL NOT RECOMMEND TO ANY OF MY FRIENDS!!!

I received some recommendations from friends and family as to Casper Mattress’ quality. I then looked for more information online and more reviews and was further convinced by professional reviews. I like the fact that Casper mattresses are affordable and that they fit my bed perfectly compared to other brand I use. They seem to reflect the perfect reviews I noticed. I feel as if there is not much to improve as they seem to take a lot of care in making it a perfect project the first time with no real issues.

I liked Casper Mattress' reputation and I've seen celebrities endorse their bedding and mattresses. I'm always willing to try a new product out and see how it works for me. It is extremely soft and comfortable to sleep on. I like the texture and feel. I also like the plushness of the sheets and bedding. However, I would like to see the bedding come in more color palettes. Right now they are limited to only a few select colors. They could improve their business if they worked on this.

The Casper Mattress are good, and nice. It is very comfortable to sleep; warm and cozy during the day and night as always. It is doing the job that I want for my bed whenever I want to lay on it. It is perfect than any other brands if it is doing the jobs for customers. But this bedding are not be torn when sleep for many years and always maintain in a good condition.

I choose this brand over other brands for a few reasons. They were highly recommended to me by a friend that uses them, I read reviews on these sheets and for the most part they were extremely positive and gave a lot of feedback on their quality, so I decided to give them a try. I like that these sheets are made from 100 percent California cotton which is very comfortable. They are very high quality with a 200 thread count. The pillow cases have a envelope feature which keeps the pillow inside the pillow case which I like very much. They are also easy to wash and look very nice. When examining the sheets, I found about 5 loose threads which would usually be a bug concern. I would just remove them easily and carefully, however when pulling on them slightly, they caused a snag in the sheet. So this is something they will need to eliminate or improve upon. Otherwise very nice sheets.

The sheets are made of cotton and are made of high quality materials. The sheets themselves are soft, comfortable and breathable, very durable and strong. I like the fact that the sheets are made from 100 percent cotton and the sheets are great.

The sheets are one hundred times better than the cheap, off-brand sheets I was previously purchasing. They are much softer and consistently feel cool to the touch on my skin. The softness does not diminish after washing and hold up much better to wear and tear. They fit my mattress very nicely and have a great color to them. Still, Casper could make more color selections for the sheets that are available and also make the option to have no top sheet included, as I do not use one.

My brother-in-law owns a Casper Mattress and he told us that they were wonderful and comfy. He has severe back problems, so he has tried many options in the past. Getting our Casper is one of the best decisions that my wife and I have made since getting married. While I would say that the price needs to be reduced, it is still a wonderful and comfy mattress that we have enjoyed so far.

I used to have sheets from Crate and Barrel. Casper Mattress' are much better and are softer. They feel really nice and are organic cotton! This is a plus in my book. However, these sheets could be a little easier to wash. I sometimes have problems with them in the dryer. But this could be fixed. I highly recommend them over other brands.

I chose this brand because it is of high quality, soft and comfy. The quality and details of Casper sheets help to make the bed easily. And they fit well and never come undone. Its softness is great for your skin. And it helps me to relax and have a great night of sleep. They are more appealing than the other brands as they are cool, innovative and comfortable. However, it might help if we could have different colors.

This brand's reputation seems to be very high. I heard a lot of advertising for this brand and it made me curious and want to check it out. I like good quality thread count sheets. The Casper Mattress feels really good and helps me sleep better. I really appreciate it.

Perfect for sleeping and customized to fit what I need. Free trials and returns. The sheets are tested and provide a great atmosphere to go to sleep. However, lower the price. The quality is amazing but sometimes I buy other sheets because of the cost. Maybe have coupons and giving points for buying Casper and adding up rewards. This brand is better on the whole. The quality and feel of the bedding is the best. There are many choices and the website is easy to use. I think it is an excellent brand.

Casper is a good name for sheets with a high thread count. I have tried other brand names for bed linen and found none really compare to Casper. I prefer Casper because it's been in my family for a good number of years and I remember having those sheets when I was a kid! When I think sheets, I think them. However, the price is a little high compared to similar designs and qualities provided by their competition. But Casper has good quality for the money.

The Casper Mattress is very soft, comfortable, good looking, durable and easy to wash. It has eye catching colors, competitive price and above all, easily available and long lasting. But there should be more options, lower prices and more choice of colors and texture.

It's a king bed and it covered by beautiful Casper sheets. The Casper sheets are very comfortable and enjoyable. I sleep in them almost every night. I really love the texture and the material. Very durable and great. It's very soft and light. It doesn't lay heavily on your body and when you're tossing and turning it stays on your body still. This is higher in quality way better compared to other brands. But the sheets make you very warm sometimes, if you sleep all night with them you will wake up sweating mostly because of the material that it's made out of. So that means that I have to have the AC on all night when I cover in it. But overall it's a great sheet and I would love to buy more of it since I have one right now.

A great company that cares about its customers. Very lovely people and has a very nice system of leaders. It cares about its customers and are very nice. Like others, I was reluctant to buy a bed online. Also, I had never had a memory foam bed. Casper has been heavily promoting their beds in San Francisco, and it must be effective because I started researching Casper beds which introduced me to the concept of buying a bed online, having it delivered in a relatively small box and letting it expand upon opening. What an amazing bed! The first surprise was how small the box was when it arrived. The second surprise was how quickly it expanded upon opening - within about 20 minutes it became a full size bed with a beautiful zippered cover. There was virtually no smell and now (the next day) no smell at all.

Quick and painless delivery option. The people who delivered the mattress were great and very understanding. Cannot wait to use them again. Great. Hassle free warranty with nothing hidden to surprise you if you have to use the warranty. Was explained to me perfectly at the time of buying the mattress. The associates who assisted me in this purchase were very helpful and answered my questions honestly and clearly so that I could understand. The value of the mattress I purchased was very affordable and very competitive with other brands which means I didn't have to shop around to find out how great of a deal I got.

The delivery service was great. They give you a specific date and time that you will be available and it was honored accordingly. Very effective and efficient. The warranty was quite reasonable as you are given enough time to test out the product to your satisfaction. I think the warranty is very adequate. The customer service was very good and appreciative. They ensure that most if not all your needs are met and they are very knowledgeable about the product to offer good advice. The value was affordable. You get what you pay for and you also get the option to choose how you are able to pay based on your financial situation.

I ordered and it said it would take a week or so I waited but really took 3 days and when I got it, they set it up for me and they had me sign for me. The warranty they gave me is suppose to last 4 years and if I were to mess up the mattress I was able to replace it for free only if the warranty is still on. They were really sweet and generous. They offered me deals and help me find my ideal mattress that I was looking for. After I found the mattress that I wanted they offered me a warranty. The mattress was very high quality and was for a cheap price and I was surprised by it because it was really amazing and looked like it would be worth tons of money.

It comes very early. They deliver it with very carefully. It comes safe and sound. And I love the packaging how safely they packed it. So, I really want to order some more mattress from the same company. It really is very good and perfect for me. I am rather disappointed with warranty point of view. It's not very long warranty time and also have to pay cost which is quite costly. I am very happy with customer service. They were really cooperative and listen to us very carefully. They are friendly and give full time to customer. It's really high quality. I have already recommended to my other family members and want to recommend my friends also. My family members love the mattress and the softness of this.

I was pretty skeptical, but we decided to risk it, because their website sold us on the idea of their mattress. It showed up in box about 5 days after we ordered. The unboxing was cool, very similar to when you buy an Apple product, cool packaging and instructions.