Casper Mattress

I've had my Casper for a little under three years. At first it was very comfortable! But about 18 months in, the quality started to go downhill. My boyfriend is heavier than me, and every time he moves, my side of the bed moves too. The surface of the bed slants underneath me, with the side that is closer to my boyfriend lower than my other side. The mattress has deteriorated so badly that now it is even uncomfortable when I am alone in the bed. I wake up with back pain every morning.

Casper is a big FAIL and cannot deliver, literally. After laying out the facts of what occurred, readers can decide for themselves whether to engage with this company. After having done a lot of online research, on July 10, 2020 my husband and I visited a Casper store and within 50 minutes had bought and paid for 2 Hybrid Wave mattresses, an adjustable base, and 2 mattress pads, a substantial purchase. We were going to need in-home delivery and were told that the delivery company Casper works with, XPO, would not resume their in-home delivery service until August 1. We were fine with that.

It good service for shipping or delivery mattress during covid situation and they do good quality mattress. I will said 4 star... they very good care of when they come your place delivery mattresses. Use mask and glove and cover shoe.. And very great customer service on phone. Will answer your question whatever on your mind and good warranty for mattress if damage.

Bed sinks to one side when shared. Thus I often feel as if I'm rolling towards the tip or sleeping lopsided. The bed does not fit well on a traditional box spring as it slides across. Packaging allowed ease of preparing. The staff was helpful upon initial purchase but have had no follow up from them to see how the bed is fairing. Overall it is much better than a traditional bed.

This is the best mattress I have slept on in my life and would buy it again. Was deliver through UPS so that was convenient and easy. My husband and I have had this mattress for five years and still love it.

This mattress had lasted two times better than the previous one that I got at IKEA. It came conveniently in the hands of my wonderful UPS gal, Sandy. She said if it doesn't work she would figure out how to stuff the gini back in the battle.

Casper makes a great mattress. Both my wife and I sleep very well on our new mattress. Delivery was fast and convenient. We paid cash so financing was not an issue. The ordering and delivery process was fast and accurate. No complaints whatsoever.

We have pleased with our mattress. We purchased it a year ago. We did finance it through Mattress Firm. It’s one of the adjustable ones, so it was somewhat pricey, but we are satisfied with what we paid for it. Customer service was good and presented no issues for us. Delivery was ok as well.

I love the Casper. It is like sleeping on a cloud..no more body pain.. cushions and cradles as you sleep.. I suffered with chronic pain mostly in my lower back due to degenerative disc disease.. since the change to the casper I have no more pain... Thank you for being my lifesaver.

Very easy ordering process. Delivery was seamless and on the date promised. Opening the packaging was simple. The mattress was ready in hours. Mattresses are generally way overpriced. This product seems to be priced equivalent with the value delivered to the customer.

I was hearing about this from my sister and she and her husband were bragging about how good it slept. And I told my husband that we were going to check it out. It good quality and very nice so we bought one. And you know it was a very good investment for us.

Very comfortable, we are lucky to have this brand. I will buy it again Next year. Great brand. Delivery was easy and I recommended to everyone who needs to buy a new mattress. Thank you so much. Too many benefits for the spine and the back.

Delivery came in separate ways for the different pieces so it was delayed a bit. Instructions were clear on how to assemble. It all worked out well and for the frame foundation and mattress. We thoroughly enjoy it.

Casper mattresses are THE best mattresses. I have had mine about 2 years now and it's just as great as when I bought it. I don't think I'll ever use another brand again. Their customer service is also spectacular!

This review has everything to do with the customer service and the MASSIVE shipping delay. A week after accepting my $1500 payment for my Casper bed I was informed that "due to high demand" it would be delayed 6 weeks. I purchased a bundle, and received the foundation, and the mattress protector in two separate deliveries, with the impending bed being the third. After 3 unanswered emails, unanswered text, and multiple calls with sleep specialists, they have either flat out ignored me (zero responses via email so far) or stonewalled me over the phone. I feel this was a bait and switch. The closest I got was "we'll see if there's anything we can do and then email you" and they never emailed me.

On Memorial Day we purchased a mattress from them and the website gave us a huge discount. It shipped, then we couldn’t track it because it was returned to them because they noticed the discount but will not honor it. Offered only a $50 discount after multiple phone calls. Said it was a glitch in their system. We even have the email confirmation that shows their own website gave the discount and it’s not our fault and a good company would honor the mistake. Nope. Not them! Will never order from them now.

The person who I chat with (Josh), behaved very careless; he didn't try to understand my needs - I was about to place an order but due to this experience I decided not to move fwd. Things happen for a good reason. Thank you.

The bed itself wasn’t terrible, but for the money we didn’t love it and decided to try a different bed 3 weeks in (well inside their 100 day free trial period). Customer Service was adamant that we give it at least 30 day trial for “our bodies to adjust”. After 45 days (still within our return period) we called them up. Bed was still too firm for us and my wife and I both wake up with aches. They tell me they will gladly take back the mattress, but we are stuck with the frame because it only has a 30 day return policy. Several calls and requests to speak to a manager they are still refusing to give us a full refund. Very shady business practices and terrible customer service. Would not recommend this company to anyone.

Really easy to order. Shipped to my home. Easy to setup. Gives very comfortable sleep. Made my backache go away. Was a good buy. Have some trouble keeping the sheets tucked under the bottom end because the mattress is so light, but so easy to make up.

I chose a Casper mattress 2 years ago because Consumer Reports rated it as one of the best. It has proven to be the best mattress I have ever owned. It is firm, but not rock hard. I’ve actually been sleeping better in the past 2 years. I don’t know if it’s the mattress, but I’m happy about that. Personally I am tall, thin, and a side sleeper. It was effortless to purchase online. It arrived in a timely manner in a box, and was easily unpacked and set up with the help of one other person. Thanks Consumer Reports.

We bought this about 4 years ago. It has caused us pain and stiffness but lately it is sagging and warped. We are not large people so I am very disappointed considering the cost and now it is too heavy to move out to the trash.

Ordering the mattress was very easy. I was able to get financing by putting down a down payment on it. The overall price was much cheaper than at a furniture store. After the purchase delivery was fast and it came in a box. I was able to set it up quickly. After 5 years I still have the mattress; however, you cannot flip it so I feel like it is wearing out already. I am looking into a new mattress, the price is right for Casper but not the longevity.

Best and most comfortable mattress ever period. I couldn't go back. Seamless delivery. Excellent customer service. Very satisfied overall. We need more innovation like that and the world would be a much better place.

Had this bed for a year. So far bed is fine. Holding up very well. Stays cool. Moves well with your movement. Very comfortable. Mattress came out of box easily and opened up and puffed up well. I have had other people sleep on this bed and get nothing but good remarks about it.

I did not finance but that was not an option. When I slept on friend's Casper mattress while visiting, I had commented on how comfortable her mattress was. I was surprised to find out it was shipped in a box. I decided when my son was getting a new bed to use the same mattress company.

Way too soft. I own a $1000 queen size Casper mattress. It is dangerous to sleep in...everything hurts after 1 night in it...I should of replaced it when I had the chance....I want my money back..Is there a recall on the queen size casper?

I trusted Consumer Reports, but I should have known that a "comfort level" of 7 was going to be too soft. Figured I'd try it since I had like 100 days to give it a shot. It worked pretty well for the 100 days. Now, six months later, I am in absolute agony any night I sleep on it. Yes, I'm 6'4" and weigh 260 pounds. So, I'm a big guy. I think smaller people might find it just fine. But, frankly, I've now tried Casper and Tempurpedic - the Tempur was ok, and lasted much longer, but there's no way I'm paying $25,000 every 3-4 years. I finally went back to a good old fashioned spring loaded bed - firm, Simmons (great because of the individual coils). Talked them down on the price to about $475. No more back issues. Just buy an old fashioned spring bed and make sure it's firm. All these new foam and gel mattresses are a gimmick. I'm sure they're nice for some people. But if you have back issues, don't do it.

After paying $600 for the Essential Casper mattress, I had to return it after a month. I had awful back and shoulder pain because of how hard the mattress was. They have a 100 trial period, so no big deal, right? Nope. After weeks of coordinating with a charity they put me in contact with to pick-up the mattress, which included incidents of them not providing a time period of pick-up then coming at incorrect times, I finally got my return processed. Well, SOME of my return. $100 was put onto a non-rechargeable gift card (despite me telling them NOT to do that). The best part is that THEY threw away the gift card at the store.

My husband and I were extremely excited and anxious for our new bed. I am five months pregnant with our first child and our old mattress had terrible support. When we shopped at the store we had all the confidence in the world that we were buying a reputable product and that they would deliver and assemble our new bed with complete satisfaction. We were so happy with our purchase of what we had selected that we overlooked the fact that they told us 2-3 weeks for delivery. That's a LONG TIME especially for a pregnant woman with back pain to wait.

I have purchased King size mattress from Casper on 6/26/2017. It has been less than 3 years which is within the warranty period (10 years). The mattress that I bought is defective and bent or more than an inch on the left side. This matter resulted in severe neck and back pain to my husband. I called to complain first on . to inform the company, but they advised me to keep rotating the mattress, which I was already doing. The matter with the pain kept getting worse by time passing by, to the point that my husband wakes up several times during his sleep from the pain. We even tried to switch sides, and I personally end waking up with the same pain he is suffering from.