Casper Mattress Reviews

Really easy to order. Shipped to my home. Easy to setup. Gives very comfortable sleep. Made my backache go away. Was a good buy. Have some trouble keeping the sheets tucked under the bottom end because the mattress is so light, but so easy to make up.

I chose a Casper mattress 2 years ago because Consumer Reports rated it as one of the best. It has proven to be the best mattress I have ever owned. It is firm, but not rock hard. I’ve actually been sleeping better in the past 2 years. I don’t know if it’s the mattress, but I’m happy about that. Personally I am tall, thin, and a side sleeper. It was effortless to purchase online. It arrived in a timely manner in a box, and was easily unpacked and set up with the help of one other person. Thanks Consumer Reports.

We bought this about 4 years ago. It has caused us pain and stiffness but lately it is sagging and warped. We are not large people so I am very disappointed considering the cost and now it is too heavy to move out to the trash.

Ordering the mattress was very easy. I was able to get financing by putting down a down payment on it. The overall price was much cheaper than at a furniture store. After the purchase delivery was fast and it came in a box. I was able to set it up quickly. After 5 years I still have the mattress; however, you cannot flip it so I feel like it is wearing out already. I am looking into a new mattress, the price is right for Casper but not the longevity.

Best and most comfortable mattress ever period. I couldn't go back. Seamless delivery. Excellent customer service. Very satisfied overall. We need more innovation like that and the world would be a much better place.

Had this bed for a year. So far bed is fine. Holding up very well. Stays cool. Moves well with your movement. Very comfortable. Mattress came out of box easily and opened up and puffed up well. I have had other people sleep on this bed and get nothing but good remarks about it.

I did not finance but that was not an option. When I slept on friend's Casper mattress while visiting, I had commented on how comfortable her mattress was. I was surprised to find out it was shipped in a box. I decided when my son was getting a new bed to use the same mattress company.

Way too soft. I own a $1000 queen size Casper mattress. It is dangerous to sleep in...everything hurts after 1 night in it...I should of replaced it when I had the chance....I want my money back..Is there a recall on the queen size casper?

I trusted Consumer Reports, but I should have known that a "comfort level" of 7 was going to be too soft. Figured I'd try it since I had like 100 days to give it a shot. It worked pretty well for the 100 days. Now, six months later, I am in absolute agony any night I sleep on it. Yes, I'm 6'4" and weigh 260 pounds. So, I'm a big guy. I think smaller people might find it just fine. But, frankly, I've now tried Casper and Tempurpedic - the Tempur was ok, and lasted much longer, but there's no way I'm paying $25,000 every 3-4 years. I finally went back to a good old fashioned spring loaded bed - firm, Simmons (great because of the individual coils). Talked them down on the price to about $475. No more back issues. Just buy an old fashioned spring bed and make sure it's firm. All these new foam and gel mattresses are a gimmick. I'm sure they're nice for some people. But if you have back issues, don't do it.

After paying $600 for the Essential Casper mattress, I had to return it after a month. I had awful back and shoulder pain because of how hard the mattress was. They have a 100 trial period, so no big deal, right? Nope. After weeks of coordinating with a charity they put me in contact with to pick-up the mattress, which included incidents of them not providing a time period of pick-up then coming at incorrect times, I finally got my return processed. Well, SOME of my return. $100 was put onto a non-rechargeable gift card (despite me telling them NOT to do that). The best part is that THEY threw away the gift card at the store.

My husband and I were extremely excited and anxious for our new bed. I am five months pregnant with our first child and our old mattress had terrible support. When we shopped at the store we had all the confidence in the world that we were buying a reputable product and that they would deliver and assemble our new bed with complete satisfaction. We were so happy with our purchase of what we had selected that we overlooked the fact that they told us 2-3 weeks for delivery. That's a LONG TIME especially for a pregnant woman with back pain to wait.

I have purchased King size mattress from Casper on 6/26/2017. It has been less than 3 years which is within the warranty period (10 years). The mattress that I bought is defective and bent or more than an inch on the left side. This matter resulted in severe neck and back pain to my husband. I called to complain first on . to inform the company, but they advised me to keep rotating the mattress, which I was already doing. The matter with the pain kept getting worse by time passing by, to the point that my husband wakes up several times during his sleep from the pain. We even tried to switch sides, and I personally end waking up with the same pain he is suffering from.

A few months after purchasing a Casper Mattress and their protective mattress cover, I began to notice that the ends or corners were curling upwards. Their support asked if I was following washing instructions and I was. Thereafter, a new mattress cover was sent to me. The problem persisted and I was told next that the actual bed cover (not the mattress cover sold separately) likely needed to be replaced. I replaced the cover with a new one they sent and the problem continued.

Don't Buy a Casper. It's the worst. My husband and I bought a Casper Cal King a year ago due to its Bed in a Box campaign (my husband loves trying new concepts). Ever since sleeping on the Casper I've been experiencing discomfort with neck, shoulder and lower back pain, for a year. I've purchased pillows thinking my pillow needed replacing (it did to accommodate what Casper lacks). I now sleep with a pillow under my legs (to accommodate what Casper lacks) only to experience pillow tricks provide temporary relief. I've bought several bed mattresses and box springs (Stearns & Foster, Sealy) over my lifetime (college, marriage, moves, water damage from leak) with all beds providing positive sleep outcomes Except Casper. Hope this review is helpful. I'm hoping I haven't compromised my back.

We spent over $2300 on a Casper Cal King mattress, sheets and covers. Casper delivered the wrong mattress and now they are dodging us - won't respond to emails - won't respond to phone calls. What on earth are we supposed to do?! File a police report?! Casper is a scam. Once they get your money you are on your own. 3 weeks after purchasing and I still don't have the mattress I ordered and paid for or the duvet cover I ordered and paid for. There should be a class action lawsuit against this company. This is honestly outrageous.

We got this bed about 2 days ago and were pretty excited about it. It came pretty fast and that was about the only good thing about it. We tried to assemble the bed and one of the screws would just not fit correctly. No matter what we did it just would not fit. We solved this problem. Next, we setup up the electronics and everything was great. The mattress was awesome. Everything worked great for about 10 minutes. The power supply short circuited and the bed was basically dead. At the time, we thought maybe our powerstrip was defective so we put some batteries in the power supply and still a no go. Later on, we noticed a burning smell and realized the battery was heating up in the power supply. If we didn't catch this, there could have been a fire. So we called Casper to get a replacement and oh boy did they give us the runaround.

I paid $1,000 for the best mattress, and it was great for about 100 days. Now, after hardly using it, the center sinks & causes back pain, and I'm left sleeping on either side of the bed because the sides don't sink. The mattress is great while it lasts, but, I feel like I've paid $1,000+ for something which will be _complete trash_ in another 200-100 days sleeping on each side of the mattress, before the entire Casper mattress becomes soft.

I bought a The Casper Mattress after reading good reviews saying this mattress is good for back sleepers and doesn't trap heat (two major concern that I had). At the end of the 110 days trial I noticed the mattress was softer than expected, but I thought it would stay like that. It was a big mistake not returning it! It's not five months yet, and it is so soft that I sink on it, no support for my back. I wake up with back pain everyday. And the open cell foam that the company says is used to let excess hot air escape, doesn't exist on mine- it's hot! I contacted the company to let them know, maybe the one I got is defective and the warranty could cover it. Not the case. If you are buying The Casper Mattress be careful, there is too much propaganda. Lots of people having the same problem.

When I felt the mattress at the store for some reason it felt incredibly comfortable. Once delivered it was hard but I thought maybe it needed to be broken in. Unfortunately I have had it for a while ago and it's just as horribly uncomfortable and I have constant neck pain that I never had until this mattress. I have bought mattress pads and I am still in pain every single day from my shoulder being pushed into my body every night. I can't wait for the day that I can get a new (real) mattress! It's just a fancy marketing scheme. Save your money!

If you try to return a Casper product they lie and give you the run around for 4 or 5 times not letting the actual return happen, so you are not able to get your money back. I wasted hours on the phone.

We purchased The Casper in a king size. It felt good for the first couple of months but I do realize now that it is just too hard. I am a woman, 5'6", 130 lbs. I like a firm mattress for sure, but this just does not have the soft top layer my bones seem to need. I am sorry to say the trial period has passed and I have to get rid of it and purchase a new mattress!

I was experiencing back pain with my old mattress, which I knew I needed to replace. Casper was pretty highly rated by Consumer Reports in my price range so I bought it. I liked it at first and didn't return it within the 100 days. Now, six months later, I've never experienced daily back pain as I am now. I am active, have not been injured, and am slender, so I know it isn't me. It's this mattress!! I truly, truly regret having bought it.

I purchased a Casper mattress from Costco a couple of months ago and the discomfort is worse with every passing day. Horrible leg pains and sciatic nerve pain that I've never had before. Run away from this awful company and their hard as a brick mattresses. They spend all their money on ads, not their product or customer service.

I bought the entire setup from Casper from the bed frame, foundation and mattress. Upon delivery and set up by their 3rd party service I was informed that the support beams in the middle of the foundation were too short. I called immediately and was asked to take pictures and send the to Casper support. I did and shortly after received an email thanking me for supplying the pictures. I was told that within 2-3 business days I would receive word on how they would resolve this issue. In the meantime I was not to sleep on the bed.

We tried the mattress out, too soft for me, too firm for my wife, so we compromised and bought two different twin XLs instead. We returned the mattress and they picked it up, promised refund very soon. Months later, I check the AMEX, no refund... wife calls up and they "send the refund out right then". Refund is suddenly in the account within a few days. Get a strong feeling that this company only refunds you if you call up and complain. Seems shady.

Bought a King Mattress at Casper for $1400 and I received a confirmation email with order number and details of the purchase. A week later I tried to find the status of my order and it's an impossible mission. If you call them, they will keep you on hold forever, with a recording that tries to convince you to try chatting or sending them an email instead. I tried to "chat with a human" on their website and before you do so you have to click on the options of why you need to chat with them. I chose to ask about my purchase, and was directed nowhere, chat closed and received an email reply saying "unable to deliver message".

Casper is a badly run business with horrible customer service and no sense of timeliness. I ordered a Casper Twin XL mattress on a recommendation from a friend; thus began two weeks of me interacting with an absurdly terrible organization. First of all, they did not provide a tracking number for my initial order. After one week without a mattress, I hounded them for an update, only to find out that they "lost" my shipment. They assured me that another one would be on the way and that a supervisor would reach out to me to rectify to situation. Needless to say, that never happened – not only did my shipment get delayed for another week, no supervisor was willing to work with me to adequately compensate me for my poor experience. I was told that this was a "regular occurrence" and has happened "quite a bit lately" (these are direct quotes from my phone conversations, by the way).

Casper Full Mattress $1075, Casper Mattress Protector $115, Weightless Sheets Set $110, Two Pillows Free, Total spent including taxes $1469. Purchased the Casper Mattress October 2018 so it has been nine months and I continue to wake up in the morning and suffer to get out of bed with severe aching lower back pain for the last 3 months. I am a back and side sleeper and weigh about 160 pounds. Very disappointed and upset that I had to write a consumer review to warn anyone out there who like me in the beginning was intrigued and interested by how well Casper marketed their mattress on videos and walking into the flagship stores. The first 100 days was pleasant sleeps but prepare yourself after you break in this mattress because I feel am 78 years old (no offence) getting out of bed and I just turned 30. I hope my message gets out to anyone who is looking to spend their hard earn money on this wasteful and fraud Casper Mattress.

Enjoy being in telephone hell on hold for 45 minutes trying to find out the delivery status? I don’t I finally had to call the sales depart who then confirmed that the mattress had been shipped out from Salt Lake City to Denver. This was two days ago...nada, nothing zilch! The delivery company XPRO informed me that they should have received it on July 2. If their service after the sale is indicative of their product then I don’t want it. In hindsight probably should have just purchased a mattress from a local store. Don’t know who a Casper Mattress compares to other brands but I suspect for the same price I can get one comparable with a hell of a lot less aggravation. Customer support is closed today for obvious reasons. Never again!

We ordered mattress and per the website it was to be delivered within 7 days. We are now a month in with no delivery date in sight. Customer service, when they were responding, kept telling us “2 more days.” Now they just don’t respond.

We purchased a Casper Mattress from Costco 6 months ago. It was so hard that we purchased an Avocado Topper (around $500) to put on top of it. It helped but still did allow enough give for me to sleep on my side. The mattress pressed against my shoulder and hip causing my back to twist. I had back pain every day. The Casper seems to have a couple of inches of softer foam and then it is hard. The other thing is the smell of the off gassing. It smelled so strong that I rewashed all of my bedding, including mattress pad many times a week. It was a royal pain. After several months it was better, but even when we sent it back to Costco it still smelled. I wouldn't recommend this mattress. It may be cheap but is not worth it.

I have purchased a Essential foam mattress from Casper and it’s a complete ripoff. I have experienced extended sagging and they refused to honor the warranty. They suggested I go to Lowe's Home Improvement for plywood to put underneath the mattress. I told them I want a replacement or my money back to which he replied from quality control he wasn’t going to do either one. Mind you I’m still making monthly payments to Affirm and I have already reached out to them and have 5 to 7 business days to find out whether or not they will dispute the charges, never again will I do business with these crooks‼️

We purchased a Casper bed in 2016 and we were happy with it for the first three years, writing a positive review in the first weeks of our ownership. This “Bed in a Box” was a new trend and, even as approaching seniors, we were comfortably riding the wave. Then, as the fourth year approached (it has a 10 year warranty) the mattress became increasingly uncomfortable as the foam deteriorated causing two indentations/craters where we each slept and a rising peak in the center of the mattress. Because we weigh only 130 and 150 pounds, respectively, my husband of 38 years (who rarely complains about anything) found it increasingly difficult to get a decent night’s sleep and moved to the guest room!

We tested the Casper mattresses at a store and went with the Wave though it was still too firm for me. I was trying to accommodate my husband. At first it was nice, it helped my shoulders and I can't feel my husband move around which is priceless. But right away, my husband started using multiple pillows to prop his legs and his back. He's trying very hard to believe it's not the mattress making him do this. Now that our 100 day trial is up, which they must know is the exact right time to end the trial before trouble sets in, I wake up with back pain every day that I didn't have before and it's miserable. It makes every day tough to get through. I didn't know it wasn't meant for tummy sleepers -- just saw that in another review. Great. This was a big investment and I swore up and down this would be our last mattress purchase for a while. Now I'm very concerned, and we're also hosed.

Very comfortable mattress. Sleep much better since I purchased it. In addition, people that sleep at my house find it comfortable as well. I would definitely purchase this mattress again. I highly recommend this product to people with back problems.

The mattress is a little more firm than expected but still comfortable. The price exceeds the quality. We paid $1200 including a discount for mattress - no box spring. I think the value should be around $800 at most. Delivery was to the door. The mattress is quite heavy and would require a strong person to drag it upstairs in its box.

I have had my Casper Wave for a year now and it is fantastic. I am a hot bodied person, but I don't get hot at all on the Casper. I also like to sleep on my back and stomach, both positions are extremely comfortable. I love it.

Hello, I wish to post this review to warn people of the serious back pains that can come months after purchase. I purchased the wave mattress. The product seemed fine for the first 3 months so I didn’t return the mattress in the 100 day trial period. However, I am now in my sixth month and I wake up every morning in pain. It’s difficult to get out of bed and I’ve never experienced this before in my life. Don’t buy this mattress.

Very comfortable for both my wife and myself and we have different mattress tastes. Great price of around $1100 for a king. I had to return something and their return service was exceptional! Easy to set up. I would definitely buy again!

Received our mattress November 2018. Seemed a little short on the length, but thought it would expand. December, I measured it. Yep. It's short! 2 1/2 inches in the length. I called Casper. They requested pictures of all measurements, which I sent that day. No word from them until late January when I called them. I had to resend pictures. No word from them until I called in February - by the way, waited on hold almost an hour. Well now it's March. I got an email saying that "yes, the WIDTH is short, but within the tolerance". The width is short by about an inch. NOTHING in the email about the length. Their customer service is one of the worst that I've ever dealt with.