Casper Mattress Reviews

The adjustable base only lasted 3.5 years. We were told the base was covered under the warranty when we purchased it, but turns out it isn't. Very disappointing quality of the base and horrible customer service. Do not buy.

I am very disappointed with Casper online. I bought my new mattress online and two days shipping is the statement online. I called the Customer today April 4, 2024. My mattress model has an issue and will not deliver soon. The customer service representative told me one more week. I have no mattress to sleep, I just moved to a new home. The website didn't say out of stock or not available! I trusted the website. I will never buy online again. This is unfair and dishonest. I should know that is a problem with the mattress model, so I could choose something else. Very, very disappointed with CASPER ONLINE.

VERY COMFORTABLE mattress, 100% recommended, if you want a better quality sleep, buy this product, you won't regret it. If you're a first-time Casper customer, you can get 20% DISCOUNT off a Casper mattress* with this link: ** Hope this helps. :)

The linen sheets were beautiful when they arrived, but were ruined within 2 years of use, and the company offered absolutely no customer service. They even let me know that they removed the product from sale because of concerns, but *still* did nothing to make this right with consumers. They clearly have no faith in the longevity of their own products. Shocked by the lack of faith in their own product, and terrible customer service. They've just proven why customers should shop at big box stores instead of with them.

I bought Original Hybrid Mattress $1000+, and it came with defective on day 1, it's not flat, and there's a **big** gap on the side. I reflect this to customer support, also with the picture on it deliver date on day 1, no response after a week. Then I made the call, there's a customer support said I received your email, not I need you to prove again, and you have to pat the mattress, you have to rotate the mattress, etc. which is funny. I'm the customer and I bought your mattress for $1000+ which your product is not even flat, and have gaps, and you want me to manually to fix it?? Then you should sell this mattress as a IKEA mattress price. That's really funny. However, I still did those steps, but it's still defective, which I take the photo again to show them it is defected. And then no response afterwards.

Purchased for a guest bed and tried it twice. I love the feel - firm but "cushy." It's like sleeping on a cloud. It was fairly easy to unpack and the price is phenomenal for such a high-quality mattress.

I heard such great things about Casper and decided to spend an extraordinary amount of money on a mattress for better quality and sleep. Was really excited to get it out of the box particularly since it advertised it was a foam/gel mattress that aligned with your body. I was so horribly wrong. I can't sleep on it - it's so stiff that I get up in the morning with BACK PAINS. When I called they won't take it back or offer anything to you until after you sleep on it for 30 days for your "body to get used to it". Um..no - I'm not going to get "used" to it. I can walk into a mattress store and try out a bed that is comfortable on day 1. NEVER EVER buy a mattress online. I wasn't even given any options on additional support or types of mattresses that would better suit my needs. Just nope - you're out of luck. Suck it up and call back in 30days. UGH! Never again.

My problem is that the mattress keeps sliding around the foundation. Every time I get off the mattress I need to push it back into place. One time I was reaching for something on my nightstand & I almost fell off. Called Customer Service & the agent I spoke with told me that after conferring with his team, they didn't know what to tell me. Way to stand behind your product!

I purchased a WAVE mattress and Adjustable Pro Frame with white glove delivery. Secondary to Covid and need to distance, I did not look at the frame until after the delivery people left. Imagine my surprise that they assembled and left a frame with obviously torn fabric in multiple places on the side. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one would be removed. Six days later two torn boxes with the new frame were delivered via UPS and laid across my garage floor. I called customer service only to be informed that they had NEVER reached out to the delivery service. I've made 2 subsequent calls without any communication back from Casper. The customer service is appalling.

I bought a queen Casper Mattress and everything was fine for the first 6 months until I found a family of mice living in it. I opened it up and took pictures and sent to Casper, their response was normal wear and tear and couldn't be mice, when I explained I could feel them under me, Casper said it was normal wear and tear and refused to send a new mattress...$1,700 down the drain. DO NOT BUY FROM CASPER.

The service we received for their bed was pathetic for the price we paid. First of all we paid $140 to have our bed disassembled and removed. Guys brought “just” the frame and assembled it in our room. They disassembled our old bed but said they had not been instructed to remove it. So they left it. We contacted Casper and they were able to make an appoint with 1-800 junk to come take it away on Saturday. Our bed was installed Tuesday so we had to find somewhere to store the old bed until then. It gets better, apparently the installers only do the framing because there were no mattresses. Casper told us the mattresses were arriving later via UPS which meant we had to haul them upstairs to the frame. Mattresses are not light at all! If we were an older couple we would have been screwed. So at this moment we have received only one mattress from UPS and it is 6:30pm. Totally unsatisfactory service. We’re certainly not recommending this to anyone else.

I liked my Casper mattress so I referred my daughter who had her mattress delivered to a different name and state. She received the 15% referral discount but I never received the $75 gift card. I followed up several times over 3 months. They finally said it was a “self referral”. They said I could return the mattress and reorder and should get the advertised referral savings. That sounds stupid to me and bad business for them.

I've had my Casper for a little under three years. At first it was very comfortable! But about 18 months in, the quality started to go downhill. My boyfriend is heavier than me, and every time he moves, my side of the bed moves too. The surface of the bed slants underneath me, with the side that is closer to my boyfriend lower than my other side. The mattress has deteriorated so badly that now it is even uncomfortable when I am alone in the bed. I wake up with back pain every morning.

Casper is a big FAIL and cannot deliver, literally. After laying out the facts of what occurred, readers can decide for themselves whether to engage with this company. After having done a lot of online research, on July 10, 2020 my husband and I visited a Casper store and within 50 minutes had bought and paid for 2 Hybrid Wave mattresses, an adjustable base, and 2 mattress pads, a substantial purchase. We were going to need in-home delivery and were told that the delivery company Casper works with, XPO, would not resume their in-home delivery service until August 1. We were fine with that.

It good service for shipping or delivery mattress during covid situation and they do good quality mattress. I will said 4 star... they very good care of when they come your place delivery mattresses. Use mask and glove and cover shoe.. And very great customer service on phone. Will answer your question whatever on your mind and good warranty for mattress if damage.

Bed sinks to one side when shared. Thus I often feel as if I'm rolling towards the tip or sleeping lopsided. The bed does not fit well on a traditional box spring as it slides across. Packaging allowed ease of preparing. The staff was helpful upon initial purchase but have had no follow up from them to see how the bed is fairing. Overall it is much better than a traditional bed.

This is the best mattress I have slept on in my life and would buy it again. Was deliver through UPS so that was convenient and easy. My husband and I have had this mattress for five years and still love it.

This mattress had lasted two times better than the previous one that I got at IKEA. It came conveniently in the hands of my wonderful UPS gal, Sandy. She said if it doesn't work she would figure out how to stuff the gini back in the battle.

Casper makes a great mattress. Both my wife and I sleep very well on our new mattress. Delivery was fast and convenient. We paid cash so financing was not an issue. The ordering and delivery process was fast and accurate. No complaints whatsoever.

We have pleased with our mattress. We purchased it a year ago. We did finance it through Mattress Firm. It’s one of the adjustable ones, so it was somewhat pricey, but we are satisfied with what we paid for it. Customer service was good and presented no issues for us. Delivery was ok as well.

I love the Casper. It is like sleeping on a cloud..no more body pain.. cushions and cradles as you sleep.. I suffered with chronic pain mostly in my lower back due to degenerative disc disease.. since the change to the casper I have no more pain... Thank you for being my lifesaver.

Very easy ordering process. Delivery was seamless and on the date promised. Opening the packaging was simple. The mattress was ready in hours. Mattresses are generally way overpriced. This product seems to be priced equivalent with the value delivered to the customer.

I was hearing about this from my sister and she and her husband were bragging about how good it slept. And I told my husband that we were going to check it out. It good quality and very nice so we bought one. And you know it was a very good investment for us.

Very comfortable, we are lucky to have this brand. I will buy it again Next year. Great brand. Delivery was easy and I recommended to everyone who needs to buy a new mattress. Thank you so much. Too many benefits for the spine and the back.

Delivery came in separate ways for the different pieces so it was delayed a bit. Instructions were clear on how to assemble. It all worked out well and for the frame foundation and mattress. We thoroughly enjoy it.

Casper mattresses are THE best mattresses. I have had mine about 2 years now and it's just as great as when I bought it. I don't think I'll ever use another brand again. Their customer service is also spectacular!

This review has everything to do with the customer service and the MASSIVE shipping delay. A week after accepting my $1500 payment for my Casper bed I was informed that "due to high demand" it would be delayed 6 weeks. I purchased a bundle, and received the foundation, and the mattress protector in two separate deliveries, with the impending bed being the third. After 3 unanswered emails, unanswered text, and multiple calls with sleep specialists, they have either flat out ignored me (zero responses via email so far) or stonewalled me over the phone. I feel this was a bait and switch. The closest I got was "we'll see if there's anything we can do and then email you" and they never emailed me.

On Memorial Day we purchased a mattress from them and the website gave us a huge discount. It shipped, then we couldn’t track it because it was returned to them because they noticed the discount but will not honor it. Offered only a $50 discount after multiple phone calls. Said it was a glitch in their system. We even have the email confirmation that shows their own website gave the discount and it’s not our fault and a good company would honor the mistake. Nope. Not them! Will never order from them now.

The person who I chat with (Josh), behaved very careless; he didn't try to understand my needs - I was about to place an order but due to this experience I decided not to move fwd. Things happen for a good reason. Thank you.

The bed itself wasn’t terrible, but for the money we didn’t love it and decided to try a different bed 3 weeks in (well inside their 100 day free trial period). Customer Service was adamant that we give it at least 30 day trial for “our bodies to adjust”. After 45 days (still within our return period) we called them up. Bed was still too firm for us and my wife and I both wake up with aches. They tell me they will gladly take back the mattress, but we are stuck with the frame because it only has a 30 day return policy. Several calls and requests to speak to a manager they are still refusing to give us a full refund. Very shady business practices and terrible customer service. Would not recommend this company to anyone.