Casper Mattress

Purchased for a guest bed and tried it twice. I love the feel - firm but "cushy." It's like sleeping on a cloud. It was fairly easy to unpack and the price is phenomenal for such a high-quality mattress.

It good service for shipping or delivery mattress during covid situation and they do good quality mattress. I will said 4 star... they very good care of when they come your place delivery mattresses. Use mask and glove and cover shoe.. And very great customer service on phone. Will answer your question whatever on your mind and good warranty for mattress if damage.

This is the best mattress I have slept on in my life and would buy it again. Was deliver through UPS so that was convenient and easy. My husband and I have had this mattress for five years and still love it.

This mattress had lasted two times better than the previous one that I got at IKEA. It came conveniently in the hands of my wonderful UPS gal, Sandy. She said if it doesn't work she would figure out how to stuff the gini back in the battle.

Casper makes a great mattress. Both my wife and I sleep very well on our new mattress. Delivery was fast and convenient. We paid cash so financing was not an issue. The ordering and delivery process was fast and accurate. No complaints whatsoever.

I heard such great things about Casper and decided to spend an extraordinary amount of money on a mattress for better quality and sleep. Was really excited to get it out of the box particularly since it advertised it was a foam/gel mattress that aligned with your body. I was so horribly wrong. I can't sleep on it - it's so stiff that I get up in the morning with BACK PAINS. When I called they won't take it back or offer anything to you until after you sleep on it for 30 days for your "body to get used to it". Um..no - I'm not going to get "used" to it. I can walk into a mattress store and try out a bed that is comfortable on day 1. NEVER EVER buy a mattress online. I wasn't even given any options on additional support or types of mattresses that would better suit my needs. Just nope - you're out of luck. Suck it up and call back in 30days. UGH! Never again.

My problem is that the mattress keeps sliding around the foundation. Every time I get off the mattress I need to push it back into place. One time I was reaching for something on my nightstand & I almost fell off. Called Customer Service & the agent I spoke with told me that after conferring with his team, they didn't know what to tell me. Way to stand behind your product!

I purchased a WAVE mattress and Adjustable Pro Frame with white glove delivery. Secondary to Covid and need to distance, I did not look at the frame until after the delivery people left. Imagine my surprise that they assembled and left a frame with obviously torn fabric in multiple places on the side. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one would be removed. Six days later two torn boxes with the new frame were delivered via UPS and laid across my garage floor. I called customer service only to be informed that they had NEVER reached out to the delivery service. I've made 2 subsequent calls without any communication back from Casper. The customer service is appalling.

I bought a queen Casper Mattress and everything was fine for the first 6 months until I found a family of mice living in it. I opened it up and took pictures and sent to Casper, their response was normal wear and tear and couldn't be mice, when I explained I could feel them under me, Casper said it was normal wear and tear and refused to send a new mattress...$1,700 down the drain. DO NOT BUY FROM CASPER.

The service we received for their bed was pathetic for the price we paid. First of all we paid $140 to have our bed disassembled and removed. Guys brought “just” the frame and assembled it in our room. They disassembled our old bed but said they had not been instructed to remove it. So they left it. We contacted Casper and they were able to make an appoint with 1-800 junk to come take it away on Saturday. Our bed was installed Tuesday so we had to find somewhere to store the old bed until then. It gets better, apparently the installers only do the framing because there were no mattresses. Casper told us the mattresses were arriving later via UPS which meant we had to haul them upstairs to the frame. Mattresses are not light at all! If we were an older couple we would have been screwed. So at this moment we have received only one mattress from UPS and it is 6:30pm. Totally unsatisfactory service. We’re certainly not recommending this to anyone else.