Casper Mattress Reviews

We have a queen hybrid mattress we bought in 2020 and a king hybrid mattress we bought a year ago. After moving with professional movers, the queen mattress is fine, and the king mattress has a huge dent in the center of it that can be felt while sleeping. After reaching out to the company, they denied my warranty claim, even though a mattress that comes folded into a box, is not under warranty after it's moved by professional movers. I will never buy a Casper mattress again. Terrible warranty even though they claim it lasts over 10 years.

The adjustable base only lasted 3.5 years. We were told the base was covered under the warranty when we purchased it, but turns out it isn't. Very disappointing quality of the base and horrible customer service. Do not buy.

I am very disappointed with Casper online. I bought my new mattress online and two days shipping is the statement online. I called the Customer today April 4, 2024. My mattress model has an issue and will not deliver soon. The customer service representative told me one more week. I have no mattress to sleep, I just moved to a new home. The website didn't say out of stock or not available! I trusted the website. I will never buy online again. This is unfair and dishonest. I should know that is a problem with the mattress model, so I could choose something else. Very, very disappointed with CASPER ONLINE.

VERY COMFORTABLE mattress, 100% recommended, if you want a better quality sleep, buy this product, you won't regret it. If you're a first-time Casper customer, you can get 20% DISCOUNT off a Casper mattress* with this link: ** Hope this helps. :)

The linen sheets were beautiful when they arrived, but were ruined within 2 years of use, and the company offered absolutely no customer service. They even let me know that they removed the product from sale because of concerns, but *still* did nothing to make this right with consumers. They clearly have no faith in the longevity of their own products. Shocked by the lack of faith in their own product, and terrible customer service. They've just proven why customers should shop at big box stores instead of with them.

I bought Original Hybrid Mattress $1000+, and it came with defective on day 1, it's not flat, and there's a **big** gap on the side. I reflect this to customer support, also with the picture on it deliver date on day 1, no response after a week. Then I made the call, there's a customer support said I received your email, not I need you to prove again, and you have to pat the mattress, you have to rotate the mattress, etc. which is funny. I'm the customer and I bought your mattress for $1000+ which your product is not even flat, and have gaps, and you want me to manually to fix it?? Then you should sell this mattress as a IKEA mattress price. That's really funny. However, I still did those steps, but it's still defective, which I take the photo again to show them it is defected. And then no response afterwards.

Purchased for a guest bed and tried it twice. I love the feel - firm but "cushy." It's like sleeping on a cloud. It was fairly easy to unpack and the price is phenomenal for such a high-quality mattress.

I heard such great things about Casper and decided to spend an extraordinary amount of money on a mattress for better quality and sleep. Was really excited to get it out of the box particularly since it advertised it was a foam/gel mattress that aligned with your body. I was so horribly wrong. I can't sleep on it - it's so stiff that I get up in the morning with BACK PAINS. When I called they won't take it back or offer anything to you until after you sleep on it for 30 days for your "body to get used to it". Um..no - I'm not going to get "used" to it. I can walk into a mattress store and try out a bed that is comfortable on day 1. NEVER EVER buy a mattress online. I wasn't even given any options on additional support or types of mattresses that would better suit my needs. Just nope - you're out of luck. Suck it up and call back in 30days. UGH! Never again.

My problem is that the mattress keeps sliding around the foundation. Every time I get off the mattress I need to push it back into place. One time I was reaching for something on my nightstand & I almost fell off. Called Customer Service & the agent I spoke with told me that after conferring with his team, they didn't know what to tell me. Way to stand behind your product!

I purchased a WAVE mattress and Adjustable Pro Frame with white glove delivery. Secondary to Covid and need to distance, I did not look at the frame until after the delivery people left. Imagine my surprise that they assembled and left a frame with obviously torn fabric in multiple places on the side. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one would be removed. Six days later two torn boxes with the new frame were delivered via UPS and laid across my garage floor. I called customer service only to be informed that they had NEVER reached out to the delivery service. I've made 2 subsequent calls without any communication back from Casper. The customer service is appalling.