Casper Mattress

It good service for shipping or delivery mattress during covid situation and they do good quality mattress. I will said 4 star... they very good care of when they come your place delivery mattresses. Use mask and glove and cover shoe.. And very great customer service on phone. Will answer your question whatever on your mind and good warranty for mattress if damage.

We have pleased with our mattress. We purchased it a year ago. We did finance it through Mattress Firm. It’s one of the adjustable ones, so it was somewhat pricey, but we are satisfied with what we paid for it. Customer service was good and presented no issues for us. Delivery was ok as well.

I was hearing about this from my sister and she and her husband were bragging about how good it slept. And I told my husband that we were going to check it out. It good quality and very nice so we bought one. And you know it was a very good investment for us.

I chose a Casper mattress 2 years ago because Consumer Reports rated it as one of the best. It has proven to be the best mattress I have ever owned. It is firm, but not rock hard. I’ve actually been sleeping better in the past 2 years. I don’t know if it’s the mattress, but I’m happy about that. Personally I am tall, thin, and a side sleeper. It was effortless to purchase online. It arrived in a timely manner in a box, and was easily unpacked and set up with the help of one other person. Thanks Consumer Reports.

I did not finance but that was not an option. When I slept on friend's Casper mattress while visiting, I had commented on how comfortable her mattress was. I was surprised to find out it was shipped in a box. I decided when my son was getting a new bed to use the same mattress company.

I purchased a WAVE mattress and Adjustable Pro Frame with white glove delivery. Secondary to Covid and need to distance, I did not look at the frame until after the delivery people left. Imagine my surprise that they assembled and left a frame with obviously torn fabric in multiple places on the side. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one would be removed. Six days later two torn boxes with the new frame were delivered via UPS and laid across my garage floor. I called customer service only to be informed that they had NEVER reached out to the delivery service. I've made 2 subsequent calls without any communication back from Casper. The customer service is appalling.

I bought a queen Casper Mattress and everything was fine for the first 6 months until I found a family of mice living in it. I opened it up and took pictures and sent to Casper, their response was normal wear and tear and couldn't be mice, when I explained I could feel them under me, Casper said it was normal wear and tear and refused to send a new mattress...$1,700 down the drain. DO NOT BUY FROM CASPER.

The service we received for their bed was pathetic for the price we paid. First of all we paid $140 to have our bed disassembled and removed. Guys brought “just” the frame and assembled it in our room. They disassembled our old bed but said they had not been instructed to remove it. So they left it. We contacted Casper and they were able to make an appoint with 1-800 junk to come take it away on Saturday. Our bed was installed Tuesday so we had to find somewhere to store the old bed until then. It gets better, apparently the installers only do the framing because there were no mattresses. Casper told us the mattresses were arriving later via UPS which meant we had to haul them upstairs to the frame. Mattresses are not light at all! If we were an older couple we would have been screwed. So at this moment we have received only one mattress from UPS and it is 6:30pm. Totally unsatisfactory service. We’re certainly not recommending this to anyone else.

I liked my Casper mattress so I referred my daughter who had her mattress delivered to a different name and state. She received the 15% referral discount but I never received the $75 gift card. I followed up several times over 3 months. They finally said it was a “self referral”. They said I could return the mattress and reorder and should get the advertised referral savings. That sounds stupid to me and bad business for them.

I've had my Casper for a little under three years. At first it was very comfortable! But about 18 months in, the quality started to go downhill. My boyfriend is heavier than me, and every time he moves, my side of the bed moves too. The surface of the bed slants underneath me, with the side that is closer to my boyfriend lower than my other side. The mattress has deteriorated so badly that now it is even uncomfortable when I am alone in the bed. I wake up with back pain every morning.