Casper Mattress

Really easy to order. Shipped to my home. Easy to setup. Gives very comfortable sleep. Made my backache go away. Was a good buy. Have some trouble keeping the sheets tucked under the bottom end because the mattress is so light, but so easy to make up.

I chose a Casper mattress 2 years ago because Consumer Reports rated it as one of the best. It has proven to be the best mattress I have ever owned. It is firm, but not rock hard. I’ve actually been sleeping better in the past 2 years. I don’t know if it’s the mattress, but I’m happy about that. Personally I am tall, thin, and a side sleeper. It was effortless to purchase online. It arrived in a timely manner in a box, and was easily unpacked and set up with the help of one other person. Thanks Consumer Reports.

Best and most comfortable mattress ever period. I couldn't go back. Seamless delivery. Excellent customer service. Very satisfied overall. We need more innovation like that and the world would be a much better place.

I did not finance but that was not an option. When I slept on friend's Casper mattress while visiting, I had commented on how comfortable her mattress was. I was surprised to find out it was shipped in a box. I decided when my son was getting a new bed to use the same mattress company.

This review has everything to do with the customer service and the MASSIVE shipping delay. A week after accepting my $1500 payment for my Casper bed I was informed that "due to high demand" it would be delayed 6 weeks. I purchased a bundle, and received the foundation, and the mattress protector in two separate deliveries, with the impending bed being the third. After 3 unanswered emails, unanswered text, and multiple calls with sleep specialists, they have either flat out ignored me (zero responses via email so far) or stonewalled me over the phone. I feel this was a bait and switch. The closest I got was "we'll see if there's anything we can do and then email you" and they never emailed me.

On Memorial Day we purchased a mattress from them and the website gave us a huge discount. It shipped, then we couldn’t track it because it was returned to them because they noticed the discount but will not honor it. Offered only a $50 discount after multiple phone calls. Said it was a glitch in their system. We even have the email confirmation that shows their own website gave the discount and it’s not our fault and a good company would honor the mistake. Nope. Not them! Will never order from them now.

The person who I chat with (Josh), behaved very careless; he didn't try to understand my needs - I was about to place an order but due to this experience I decided not to move fwd. Things happen for a good reason. Thank you.

The bed itself wasn’t terrible, but for the money we didn’t love it and decided to try a different bed 3 weeks in (well inside their 100 day free trial period). Customer Service was adamant that we give it at least 30 day trial for “our bodies to adjust”. After 45 days (still within our return period) we called them up. Bed was still too firm for us and my wife and I both wake up with aches. They tell me they will gladly take back the mattress, but we are stuck with the frame because it only has a 30 day return policy. Several calls and requests to speak to a manager they are still refusing to give us a full refund. Very shady business practices and terrible customer service. Would not recommend this company to anyone.

We bought this about 4 years ago. It has caused us pain and stiffness but lately it is sagging and warped. We are not large people so I am very disappointed considering the cost and now it is too heavy to move out to the trash.

Ordering the mattress was very easy. I was able to get financing by putting down a down payment on it. The overall price was much cheaper than at a furniture store. After the purchase delivery was fast and it came in a box. I was able to set it up quickly. After 5 years I still have the mattress; however, you cannot flip it so I feel like it is wearing out already. I am looking into a new mattress, the price is right for Casper but not the longevity.