Casper Mattress Reviews

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Edited by: Jon Bortin

About Casper Mattress

Casper has multiple mattress options, materials and sleep-inducing features. While Casper’s mattresses can be a little more expensive than other companies’ mattresses, most Casper customers report sleeping better, waking up more refreshed and feeling more productive during the day. Its website is easy to use, and its customer support team makes ordering a new mattress simple.

Pros
  • Designed for comfort and ergonomic support
  • Free shipping
  • Simple return process
Cons
  • Higher price point than some comparable mattresses
  • Financing options not available in all states

Featured Reviews

New York, NY
Verified purchase
Very comfortable for both my wife and myself and we have different mattress tastes. Great price of around $1100 for a king. I had to return something and their return service was ...

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Nepean, ON
Verified purchase
The mattress is a little more firm than expected but still comfortable. The price exceeds the quality. We paid $1200 including a discount for mattress - no box spring. I think the...

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Casper mattresses

What is a Casper mattress?

Casper is a mattress company that sells its products online and through retail partners. It manufactures its mattresses with layers and foam for balanced support and cooling, and it sells all-foam mattresses and hybrid mattresses that combine the comfort of foam with the flexibility of springs. All Casper models include a 100-night risk-free trial and a 10-year limited warranty. You can purchase additional coverage (through Extend, a product protection plan company) for accidental damages such as stains, cuts, and more.

Casper mattress prices

Casper mattresses cost between $749 and $6,290, depending on the version and size. The table below shows each mattress type and pricing by size:

Casper states that in-stock products ship within one to two business days and include free shipping and returns.

Financing is available through Katapult, a lease-to-own service that typically costs more overall than paying the full purchase price upfront. Availability is limited to select items and locations, and the service is not offered in Minnesota, New Jersey, Wisconsin, or Wyoming.

Casper mattress models

Casper offers six mattress models designed for different needs and preferences. The Dream, Snow, and Dream Max may be ideal for side sleepers, while The One and Dream Max provide features that may be better suited for those with back pain or back sleepers. Stomach sleepers could find the Snow to be a better fit.

Here's a quick overview of each:

  • The One: Most similar to Casper's original mattress, The One features 12 inches of breathable foam with three layers for optimal support. It is designed to provide zoned support for added comfort under your shoulders and hips, while keeping you cool as you sleep.
  • Cloud One: Offering 12 inches of comfort, the Cloud One combines four layers of premium foam for a plush feel. It features a soft, cooling top layer and zoned support for spinal alignment and comfort throughout the night.
  • Dream: Standing at 14 inches tall, the Dream mattress incorporates five layers of foam for a soft, plush feel with ample support. It includes cooling technology to help regulate your temperature, providing a comfortable and restful sleep.
  • Snow: The 14-inch Snow mattress is built with seven layers and Snow Technology to ensure optimal cooling throughout the night. Its Zoned Support Max offers precision spinal alignment, and the Phase Change Material helps regulate temperature for a cooler sleep.
  • Dream Max: The Dream Max, at 14 inches, combines five layers of foam with Zoned Support Max to deliver targeted spinal support. Its Breathe+ Flex Foam enhances breathability, ensuring a cooler, more comfortable sleep experience.
  • Snow Max: The 14-inch Snow Max features seven layers of foam with encased springs and is engineered with Snow Technology for cooling. Its Zoned Support Max utilizes precision-cut channels for spinal alignment, while the HeatDelete™ Bands and Snow Cover keep you cool all night.

» COMPARE: Best mattress brands

Casper mattress FAQ

What kind of mattress is Casper?

Casper offers both all-foam and hybrid mattresses. All-foam mattresses contour to your body, while hybrids use springs and foam to add lift, support and airflow to the mattress.

How much do Casper mattresses cost?

Casper offers six different models, ranging from $749 to $6,290.

Where do I buy a Casper mattress?

Casper mattresses are available for purchase online at casper.com, offering free shipping and a 100-night trial. You can also find Casper products at various retailers across the U.S., including Target stores and online at Target's website. Additionally, Casper Sleep Shops and partner stores nationwide provide opportunities to try and buy mattresses in person.

Where are Casper mattresses made?

Casper mattresses are made in the U.S.

Do Casper mattresses need a box spring?

Casper mattresses have the foundation you need built right in, so you don’t necessarily need a box spring. However, you may want to put the mattress on a box spring or platform so it is not directly on the floor.

How firm is a Casper mattress?

Casper mattresses range from medium-soft to firm, depending on the model. The One and Cloud offer balanced support with a softer feel, while Snow Max and Dream Max provide firmer options with enhanced ergonomic support. All models come with a 100-night trial so you can evaluate the firmness in your own home.

What is the best Casper mattress?

The best Casper mattress depends on your sleep style, budget and preferences. The One is most similar to Casper’s original design, while higher-end models like Snow Max and Dream Max offer advanced cooling and ergonomic support. Every model is designed to promote comfortable, restorative sleep.

What is Casper’s return policy?

Casper provides a no-obligation, 100-night free trial. To return your mattress for any reason, log into your account, print a shipping label, repackage your bed and ship it back at no cost.

Do Casper mattresses come with a warranty?

Yes, Casper mattresses come with a 10-year limited warranty.

Are Casper mattresses good?

Yes, Casper is one of the leaders in the mattress industry for a good reason. Not only does it offer comfortable, award-winning mattresses, but it has also earned a reputation for having a friendly and knowledgeable customer service team. The streamlined design, dynamic comfort features and high-quality materials make Casper a strong option for anyone searching for a new mattress.

» COMPARE: Saatva vs. Casper

Casper Mattress Reviews

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    Page 1 Reviews 0 - 10
    Verified purchase
    Coverage

    Reviewed June 3, 2025

    My Casper Snow was ordered online, delivered and set up by Casper. On the delivery day, I noticed a 6-inch tear in the top of the mattress. I expected that Casper would stand behind a $2000 product with an defect. Rather than replace the mattress, Casper wants to send a new mattress cover that I would have to install myself. This is despite of the fact that Casper's own website says "DO NOT unzip the mattress cover" and "customers should not remove the cover for any reason". The Casper website's warranty page ([Link: **]) explicitly states that the mattress cover is covered, but damages resulting from removing it are not. So, rather than make it right Casper wants me to remove and replace a component that their site says to never remove, and that removal could void my 10-year warranty. I will be taking advantage of the 100-day return.

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      Customer Service

      Reviewed May 5, 2025

      I ordered a pillow from Casper, only to find that using it gave me neck pain. After trying it for a couple of days, I went online to process a return against it. The web site accepted the return request, even changing the order status to "Returned", but I never got an email with further instructions. When I called Customer Service, I was told they don't allow returns of used pillows. *Try their pillows at your own risk.*

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      Reviewed April 21, 2025

      I was so excited to get my Casper Snow. I have wanted it since lying on the one on display 2 years ago. I finally decided to bite the bullet and pay over $2,100 for it. I am completely disappointed, it is nothing like the one on display at my local mattress store. It is hard as a rock. I wake with my back aching. It does NOT expand to 12", it was barely 10" at head and 8" at feet. I put in a claim with the store I purchased it at. They picked it up and brought me another one. SAME ISSUE - hard as concrete and has not expanded to 12". Do not purchase unless you like a low profile hard as concrete mattress!!

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      Reviewed April 13, 2025

      If I can, I would leave zero stars for this company. First of all they ask so many personal security questions to buy a mattress. I had to provide my DL/passport to buy my mattress. Secondly they cancelled my order twice. First for not sending a copy of my license and second because my billing address did not match the drivers license. My payment had no issues, I had to share with them the reason why I did not update my address and even then they cancelled. It was the most frustrating and annoying experience.

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      Verified purchase
      Customer Service

      Reviewed March 15, 2025

      They delivered mattress in torn up box that was taped over and over to hold it together. Clearly, the integrity box was ruined. This is health issue. I paid for new undamaged mattress in full. But we got one in that looks like it went through the meat grinder. I asked Casper if they can send a new one and the answer was no many times. No exchange. They wanted proof, here is it is Casper!

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      Verified purchase
      Customer Service

      Reviewed Jan. 25, 2025

      I recently purchased a mattress and box spring from Casper, and while I have to say the mattress itself is incredibly comfortable and supportive, my experience with customer service has been nothing short of frustrating. The mattress arrived on time and is as advertised—super comfortable with a good balance of firmness and softness. I’ve been sleeping better since switching to it, and I have no complaints about the quality of the product itself.

      However, the customer service experience left a lot to be desired. When I ordered my mattress and box spring, I was told that the box spring would be picked up after delivery, as part of a "one-for-one" policy. But when I called to schedule the pickup, they told me that this was not the case—apparently, I was responsible for disposing of the box spring myself. I even had to go through multiple calls to get clarity on the issue. Every time I spoke to someone, I received a different answer, and in the end, no one was willing to honor the initial promise.

      While the mattress is great, the lack of follow-through on their customer service policies and the lack of accountability has left a bad taste in my mouth. If you're looking for a solid mattress and don't mind potentially dealing with poor customer service, Casper is a good option. But if you expect them to stand by their promises, be prepared for some disappointment.

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      Customer ServiceSales & Marketing

      Reviewed Dec. 24, 2024

      I purchased a Casper pillow from an authorized retailer and the product states 12+ hours of cooling and it lasts maybe 4 mins before it is as hot as your body. So do not buy it. Then when you try and return a product that is clearly false advertising. They give you a song and dance about this is how it works so they won’t honour the return. I contact Casper customer service and they say they have a trial period return but won’t honour it.

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      Verified purchase
      Claims Handling

      Reviewed July 29, 2024

      We have a queen hybrid mattress we bought in 2020 and a king hybrid mattress we bought a year ago. After moving with professional movers, the queen mattress is fine, and the king mattress has a huge dent in the center of it that can be felt while sleeping. After reaching out to the company, they denied my warranty claim, even though a mattress that comes folded into a box, is not under warranty after it's moved by professional movers. I will never buy a Casper mattress again. Terrible warranty even though they claim it lasts over 10 years.

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      Customer ServiceCoverage

      Reviewed July 9, 2024

      The adjustable base only lasted 3.5 years. We were told the base was covered under the warranty when we purchased it, but turns out it isn't. Very disappointing quality of the base and horrible customer service. Do not buy.

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      Customer ServiceStaff

      Reviewed April 4, 2024

      I am very disappointed with Casper online. I bought my new mattress online and two days shipping is the statement online. I called the Customer today April 4, 2024. My mattress model has an issue and will not deliver soon. The customer service representative told me one more week. I have no mattress to sleep, I just moved to a new home. The website didn't say out of stock or not available! I trusted the website. I will never buy online again. This is unfair and dishonest. I should know that is a problem with the mattress model, so I could choose something else. Very, very disappointed with CASPER ONLINE.

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      Casper Mattress Company Information

      Company Name:
      Casper Mattress
      Country:
      United States
      Website:
      casper.com