Casper Mattress

I heard such great things about Casper and decided to spend an extraordinary amount of money on a mattress for better quality and sleep. Was really excited to get it out of the box particularly since it advertised it was a foam/gel mattress that aligned with your body. I was so horribly wrong. I can't sleep on it - it's so stiff that I get up in the morning with BACK PAINS. When I called they won't take it back or offer anything to you until after you sleep on it for 30 days for your "body to get used to it". Um..no - I'm not going to get "used" to it. I can walk into a mattress store and try out a bed that is comfortable on day 1. NEVER EVER buy a mattress online. I wasn't even given any options on additional support or types of mattresses that would better suit my needs. Just nope - you're out of luck. Suck it up and call back in 30days. UGH! Never again.

My problem is that the mattress keeps sliding around the foundation. Every time I get off the mattress I need to push it back into place. One time I was reaching for something on my nightstand & I almost fell off. Called Customer Service & the agent I spoke with told me that after conferring with his team, they didn't know what to tell me. Way to stand behind your product!

I purchased a WAVE mattress and Adjustable Pro Frame with white glove delivery. Secondary to Covid and need to distance, I did not look at the frame until after the delivery people left. Imagine my surprise that they assembled and left a frame with obviously torn fabric in multiple places on the side. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one would be removed. Six days later two torn boxes with the new frame were delivered via UPS and laid across my garage floor. I called customer service only to be informed that they had NEVER reached out to the delivery service. I've made 2 subsequent calls without any communication back from Casper. The customer service is appalling.

I bought a queen Casper Mattress and everything was fine for the first 6 months until I found a family of mice living in it. I opened it up and took pictures and sent to Casper, their response was normal wear and tear and couldn't be mice, when I explained I could feel them under me, Casper said it was normal wear and tear and refused to send a new mattress...$1,700 down the drain. DO NOT BUY FROM CASPER.

The service we received for their bed was pathetic for the price we paid. First of all we paid $140 to have our bed disassembled and removed. Guys brought “just” the frame and assembled it in our room. They disassembled our old bed but said they had not been instructed to remove it. So they left it. We contacted Casper and they were able to make an appoint with 1-800 junk to come take it away on Saturday. Our bed was installed Tuesday so we had to find somewhere to store the old bed until then. It gets better, apparently the installers only do the framing because there were no mattresses. Casper told us the mattresses were arriving later via UPS which meant we had to haul them upstairs to the frame. Mattresses are not light at all! If we were an older couple we would have been screwed. So at this moment we have received only one mattress from UPS and it is 6:30pm. Totally unsatisfactory service. We’re certainly not recommending this to anyone else.

I liked my Casper mattress so I referred my daughter who had her mattress delivered to a different name and state. She received the 15% referral discount but I never received the $75 gift card. I followed up several times over 3 months. They finally said it was a “self referral”. They said I could return the mattress and reorder and should get the advertised referral savings. That sounds stupid to me and bad business for them.

I've had my Casper for a little under three years. At first it was very comfortable! But about 18 months in, the quality started to go downhill. My boyfriend is heavier than me, and every time he moves, my side of the bed moves too. The surface of the bed slants underneath me, with the side that is closer to my boyfriend lower than my other side. The mattress has deteriorated so badly that now it is even uncomfortable when I am alone in the bed. I wake up with back pain every morning.

Casper is a big FAIL and cannot deliver, literally. After laying out the facts of what occurred, readers can decide for themselves whether to engage with this company. After having done a lot of online research, on July 10, 2020 my husband and I visited a Casper store and within 50 minutes had bought and paid for 2 Hybrid Wave mattresses, an adjustable base, and 2 mattress pads, a substantial purchase. We were going to need in-home delivery and were told that the delivery company Casper works with, XPO, would not resume their in-home delivery service until August 1. We were fine with that.

It good service for shipping or delivery mattress during covid situation and they do good quality mattress. I will said 4 star... they very good care of when they come your place delivery mattresses. Use mask and glove and cover shoe.. And very great customer service on phone. Will answer your question whatever on your mind and good warranty for mattress if damage.

Bed sinks to one side when shared. Thus I often feel as if I'm rolling towards the tip or sleeping lopsided. The bed does not fit well on a traditional box spring as it slides across. Packaging allowed ease of preparing. The staff was helpful upon initial purchase but have had no follow up from them to see how the bed is fairing. Overall it is much better than a traditional bed.