Bob's Discount Furniture Reviews

Purchase kitchen table and chairs and the warranty. What a mistake on both accounts. Furniture came damaged (the leaf) and bench. Had to have both reorder items and technician visit house (to no avail). Shortly after under normal usage bench cross support broke in 2. Surprise it's not covered under warranty! Not considered an "accident" or part of the structure of the bench. Legalize!! Then a week later someone got up from a chair and rear cross support broke in 2. Getting a new bench (this is the 3rd one) and a technician to look at chair. They will not refund $$ only give a store credit. Why would we want another piece of this cheaply made furniture. This all occurred in less than 2 months' time. Will never ever buy from them again and will tell the masses of this experience.

The plan does not cover any accidents rip, tears, spills, etc. as explained by the salesperson. The Goof Proof "rep" have placed loopholes in the policy in which the goof proof only covers "Accidental Rips, Cuts, Punctures, and Burns from a specific incident" in which the rep could not define what that even means. Don't waste your time or money dealing with these dishonest people.

Purchased a couch from Bob's. They told us to buy the insurance because they will cover anything that happens to it within 5 years. Couch broke from sitting on it, Bob's won't cover it. They said it needs to be from an "accident." And they don't back normal use. Don't back normal use? What type of product are you selling then? Why did you tell me the Goof Proof covers everything. If you had the unfortunate experience of buying the Goof Proof, make sure it's an accident. I'll "accidentally" never be stepping another foot into a Bob's Furniture again.

Scheduled a service call for our adjustable bed. Bob's service was a no show, no call and no explanation. Unacceptably long hold time for Customer Service. When I called back Bob's customer service had no record of my appointment and no explanation why. Would only offer another appointment a week later.

I have a problem with the person coming to my home review the problem and tell me he is going to order another piece so I'm sitting at home a week and a half later no word from Bob's called today and they tell no piece have been ordered, that's one lie then that my warrants is expired which I updated everything this year and still I have to have broken furniture in my house and still pay this bill REALLY BOB'S IS FULL OF **. WILL TELL EVERYBODY I KNOW NOT TO BUY FROM BOB'S. PERIOD.

Poor Service is was told that the Bob's Goof Proof will cover the furniture for 5 years if anything goes wrong. Well the board broke in my chair and they will not fix it so now I have a chair that leans to one side. I will never buy from Bob's again.

Worst company to work with. Bought a Sofa and within 3 months the upper frame is bowing out. Had a "professional Agent" come to my home to take pictures and said, "You have an issue with frame and parts are loose." Had to call CS because nobody let me know what status of my warranty replacement was. Told my issue is not covered by manufacture warranty. 3 Months??? They read from a scripted response. STAY AWAY FROM BUYING ANYTHING FROM THIS COMPANY!!! Such a SCAM!

I bought the Louie Cherry dresser and chest of drawers bedroom furniture. I was disappointed in the size of the drawers, they were half the size of the old dresser, the socks that fitted comfortable in the old drawer could not fit in Bob’s new drawer. I was mostly disappointed in the chest of drawers because on the top of the chest the wood seemed to be split in two; later I learned that it is known that they were having problems with seam separation; that what it is called. I called several times and each time they promised to send someone over the look at it. They never sent any one, and eventually I was told that the dresser is no longer under warranty. I would advise everyone to stay away from Bob’s Furniture, they cut corners and provide substandard workmanship, and use every trick and the gray areas to scam you out of your money, the government should shut them down.

For the first time in my life, I bought a sofa & 2 electric recliners online 4 months ago. I have never had such cheap and poorly made furniture. Although they looks nice, they are so uncomfortable to sit in. I will never buy from Bob's again. I am willing to give away the cheap sofa to my nephew and purchase a new one that made of quality craftsmanship. Buyer beware!

I purchased a sofa, and the power keeps failing, and I had a technician come out only to have it break down again two weeks later, and I was told by customer service they will not return purchases after three days of the original purchase date.

ABSOLUTELY THE WORST SHOPPING EXPERIENCE IN OVER 50 YEARS OF BEING A UNITED STATES CONSUMER. The salespeople at this place will LIE LIE LIE, ANYTHING to make a sale. We purchased a $3600 leather sectional. We were told time and time again, that Goof Proof covers ANY kind of accidental damage for 5 years after the sale. That was the only reason that we purchased such an expensive sofa set. We would have NEVER purchased ANYTHING in that store had we read all the THOUSANDS of negative reviews about Bob's, particularly about their COMMON practice by the sales staff to lie about Goof Proof plan and always say that it covers any kind of damage.

We purchase a dining room set, server, and cocktail table and end tables a couple of years ago and bought the goof proof insurance for accidental damage. Well as luck would have it a child threw a toy and it scratched the end table. When we call to file a claim they told us to do it online. Why should we have to do all the work when we paid $150 for the insurance? They should do this by phone with one of their reps. We did fill out the form which had many questions. We mistakenly filled out the “the how did this happen line with “unknown”. After submission it took them 10 days to respond and rejected the claim even though it was accidental as that is what the insurance is for. Normal wear and tear is not covered.

Purchasing furniture at My Bob's was the worst experience I have ever had purchasing furniture 1. The drawers for the bed were all crushed. 2. The delivery people assembled the furniture incorrectly and tried to correct a defect by using a stain pen to cover it up right in front of me. 3. The delivery people bad attitudes because I would not sign off and actually said things like "Oh My God". Their only concern was their next delivery. Bob's refunded the delivery fee insinuating that everything was the delivery company's fault. I asked to speak to a Manager and someone called from the same call center acting like an upper manager insulting my intelligence. I have four more rooms of furniture to purchase and will not ever consider purchasing anything from them again.

Typically we have had good service at Bob's which is why we returned. We ended up having a store credit from a previous purchase...when we went to use it they said they couldn’t find it and would look into it. We never heard back from anyone. On follow up calls they were still looking into it. Still haven’t heard back months later. We give up and just won’t go there again.

We purchased a sectional from Bob's Furniture 16 months ago. We originally noticed the pieces did not line up but at delivery was told we just needed to play with it. Now the frame of the sofa has not only broken and at risk of tearing. Through the back of the sofa there are industrial staples sticking out. In addition the staples along the back of the sofa are pulling out and are also a hazard to cut anyone who walks too close to the sofa.

I ordered over ten thousand dollars worth of furniture for my new home from the Garden City store. My order was incorrect from the moment I ordered it. I paid for 2 full size mattress covers and 1 queen size and was provided 1 queen and 2 twin. I had to contact customer service and hang on line for an hour to arrange for the new products to be delivered with my furniture that Saturday. Saturday came and guess what? The order was still wrong. I still don’t have the correct mattress pad cover. It is supposed to be coming via FedEx but I guess I have to wait and see if that happens.

From an excellent purchase price and quality of product through its home delivery and set up Bob's Furniture gets no less than a triple AAA score from my wife and I! I've read many of the one star reviews and it seems to me that they were dealing with some other furniture supplier than Bob's!

Zero Stars: Beware of the ABSOLUTE WORST made furniture we ever purchased!!! Bob's Goof Proof coverage is a total SCAM, they are refusing to stand behind their products or warranties. They will promise you Everything is covered under their warranty but send a "trained Technician" to come out and spend 2 minutes to tell you that the peeling leather is normal wear and tear and is not covered. Also the electric recliner that stopped working after using it 5 times was also not covered, but then offered to sell me a new power unit for $200.00. Are you kidding me? I WARN ALL TO STAY AWAY FROM THIS AWFUL COMPANY.

My complaint is primarily in relation to the service that failed to come out. This was the third scheduled trip to my home. I used the tracker and knew they were nearby. However, they never showed up. About an hour later, I received a phone call notifying that no one answered the door when they stopped by. This means that yet another service call needed to be set up. All of this is due to a power recliner that was damaged to begin with. From what the one service man that showed up said, the frame was bent. So he ordered the frame and motor. This is now going on the second week of sitting in my foyer. A large box with what is about the half size of the recliner itself. I was hoping for more from Bob's. I urge others to review more carefully.

And what they do for the inconvenience, they sent me an email explaining their policies? No discounts, no replacement for a similar item, no coupons??? That's what they should of have done, but I guess they don't care about their customers or want my business!!!

Bought a power reclining sofa and love seat that stopped reclining after 18 months. Instead of reclining outward, the metal frame bends. They replaced the mechanism and two weeks later it bent again. They claim this is not a manufacturer defect. How can a metal frame bend? It’s aluminum or so thin it bends after a year's worth of use. Supervisor never responded to my request to speak. I filed a claim with BBB and IL Attorney General. Waiting for responses.

Very unhappy. To buy new furniture and have to wait for it to be delivered for 3 weeks and to get it and the next day the power motion quit working. Now told it will be a week before a technician can come out. Tell you something about the quality. Will not purchase from them again.

Bob's Furniture delivery personnel did such a poor job assembling the bunk bed that we purchased. The bed has been breaking to pieces and come to find out it was due to the poor assembly job. They had to come twice and still didn't have all the screws to put the bed together. It has been breaking and now that we are moving it are discovering so many missing pieces. Really bad job. They should hire personnel that cares or pay their employees on customer reviews or job performance.

Lesson: If the price is too good to be true, it probably is. But I've had very positive experiences with Wayfair and Overstock, and Bob's states they sell QUALITY furniture at great prices. Plus they are always on TV and expanding, so I gave them a shot. The sectional fell to pieces -- a large spring broke through the sectional and scratched up my wood floors. The fabric is ripping in several places. Bob's won't help you past the one year warranty. A sectional sofa is not supposed to last 2 years. Writing this review to warn others not to make the mistake of buying Bob's products. They are 100% junk.

Purchased Goof Proof. 299 and 11 months in leather is damaging, they told me real leather not covered in any way a acccidental or not, they will not replace or repair after 11 months, warranty states 12 months. Now remember when you call for a resolution you speak with a 3rd party. Legal office hired not to give you anything... so see you in small claims BOB.

DO NOT BUY BOB’S GOOF PROOF PROTECTION PLAN. I bought a sofa less than 4 months ago and got a puncture in one of the seat cushions and a spring also came out the bottom of the sofa. I called the Goof Proof Protection Plan 3 times and had to wait around 20 minutes on each call for someone to pick up. The sad part about this service is that you need to know exactly how the accident happened or it won't be covered. You are asked a number of leading questions so that they don't honor your claim.

I purchased a sectional, ottoman, chair and media table. Basically redid my entire living room. I purchased it in November of 2014. Here we are 4 years later, the couch has worn away and find it is pleather, not leather. I called 3 weeks ago and they said I need the Oops policy. That was never offered to me at all in writing or over the phone. I live alone and have no children. The furniture look awful and now I must replace it! Even though it is a Discount Furniture store I would think it would not wear out from just sitting on it a few hours at night when I come home from work. I DO NOT RECOMMEND THIS COMPANY EVER!

I bought a fabric love seat and sofa set from Bob's two years ago and these sofas have frames that cannot withstand day-to-day use. Only buy this furniture if you do not plan to use it frequently. Within 2 years the wooden frame in the back and arm broke. We called the warranty specialist/technician and he stapled the wood together. 30 minutes after he was gone the staple came undone. We called again, and he tried the same thing. This time it held till the following day. Mind you, we were just sitting on the sofa to watch TV.

Updated on 12/05/2019: Purchased a bed, convertible sofa, and love seat. The bed fell apart after 3 months. The warranty was handled by sending an unhappy unqualified tech to repair it. Ended up rebuilding frame myself... Sofa fell apart after 1year...off warranty. Will fix that as best as I can.

I would not even give them one star. All reps. including Bob's Discount Furniture are big time liars. When I ordered my living room furniture (3 seater sofa, loveseat & recliner chair) in March 2018, the sales representative (Name: Ashley - Monmouth Junction, NJ) told me the furniture will be delivered within 2 months, i.e. end of May 2018.

Worse furniture and customer service ever!!! Sending messages no one responds back. I'm told 2 different owed amounts. When I ask for a explanation I'm told I'll get a callback but gb have yet to get one. 3 attempts to have furniture delivered. Each attempt the furniture is on worse condition than the last and it was supposedly had been inspected twice before being put on the truck. Even the delivery men were pointing out the damage as they were unpacking it. What's it take to get decent furniture not damaged and some kind of customer service? I sent messages before Thanksgiving and still no response. I called about my account also and still no callback. So no Bob's DOES NOT respond quickly to messages if at all.

Was excited for our Bob's mattresses. It was to be delivered on a Saturday between 2:30 and 6. Had family over and we waited for the truck to arrive. Around 3:30 it pulled up downstairs. My wife, daughter, and grandchildren went to leave once it arrived so they fiddled around our car while I left the door cracked at our Apartment and prepared for them to bring them up. My son in law took their dog for a walk. It was raining but there is not much distance from where the truck was and the stairs... covered mind you. Only about 15 feet.

Bought a mattress set from Bob's that has me in so much pain because it’s garbage. They sent out a so called bed technician that showed up with a long stick. He said he could tell it was sinking. Never heard from them until I called and was told bed not sucked enough at this point and nothing will be done about it. I will never purchase ANYTHING from Bobs again.. They don’t stand by the furniture they sell, save your money. You will regret it sooner than later....

It was a disastrous delivery experience. I was given 4 hours window of 7.15 am to 11.15 am. The delivery guy called 6.57 that they were 10 minutes away. Apparently parked in the next street. I was expecting them to come in. I went out and saw them at the other street and was still waiting inside. At the end of 10 minutes I went out to check. They were gone. I called the number that called me. No response. The customer service later told me they were in front of my house and took a picture.

This is totally ridiculous, to deny my manufacturer claim for the table leg. This is clearly Splitting or cracking of solid wood. So why did I pay $129 for Goof Proof. This is part of your agreement to cover manufacturer of product. After the unprofessional and knowledgeable customer service team. I will never purchase anything from Bob’s and will inform my family and friends. Most of your customer in Calumet City IL was referred by me because my praises about my Living room furniture, which is still in good condition. The Table and chairs are another problem. The Legs on the high pub chair are always getting repaired. BACK TO THE ROOM PLACE I GO FOR MY FURNITURE NEED. I’m going to take the table apart and throw it on your showroom floor. Anyone for a class action sue.

Worst experience ever. Ordered an L shaped couches three weeks ago and still waiting for it. First, they lied about delivery time, when they were trying to sell us the couches they said the delivery was flexible, lies!!! They do not have exact time to deliver, you would need to take a whole day off in order to get the delivery. Due to that they don’t know what time they would be delivering. I tried to reach customer services and they said they can’t do anything, they gave me another date, which was a week later, then I couldn’t receive the couches because the same thing same again, they texted me saying the would be here at 4-7: 00 pm and they showed up at 2:00 pm. Called customer services and they said they were booked and I would be receiving my couches after Thanksgiving, like basically I’ve waiting a whole month to get the merchandise and I would be having no couches for the holidays. :-( Thank you BOB.

I purchased the Austin bedroom set (6 pcs). Looks beautiful, delivered on time and with professionalism... Was very happy...until they left. There is a very strong pungent odor omitting from this furniture. After extensive research I found that where wood furniture is concerned, if processed or prefabricated, it will contain toxic chemicals such as formaldehyde so when I went in to purchase this product, I asked what it was made of and was ensured it was 100% pine. However, once delivered and it smelled (of which is permeating my entire house).

I had a scheduled delivery window from 4-8. I received a call at 10 pm from Bob’s stating they won’t be able to deliver. This is the 3rd time I ordered something from Bob’s and had problems with delivery. I asked when they will deliver and was told they can’t give me a date. Well one week before Thanksgiving, my family won’t have a table to eat on. Thanks Mr. Bob??? I will NEVER buy from this store again. Customer Service sucks too.

So I made an online purchase of a couch and a dining room set. Next day I change my mind so I canceled it. 2 weeks later still trying to get my refund. Have made several calls and still the problem has not been solved!

DON'T BUY THE GOOF PROOF WARRANTY. I purchased an Apollo sofa and loveseat with recliner from Bob’s furniture in Secaucus, NJ on 3/16/2015. I was told to purchase the good proof insurance. It’s been 3 years and the sofa has began to tear. I called Goof Proof insurance and was told that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 3-5 business days.

I purchased living room furniture in February 2017. The frame on the sofa as well as the recliner chair broke. The company sent someone to look at the furniture. The man states that the frame was broken on the sofa and the sofa will have to be replaced. I received a email from Bob's stating that they ordered parts for the sofa and it would not be available until mid January. I called and spoke to someone after receiving the email and was told that nothing could be done to replace the furniture and that I must wait until mid January for the part to be delivered. I would never purchase anything else from this business and would never recommend anyone to do so as well. I also have the goof proof protection which the salespeople offer stating that it would cover for a exchange if anything shall happen to your purchase. IT IS ALL A LIE!

At the end of September I purchased a table, 4 chairs and a bench along with a bed, two nightstands, a dresser chest in mirror. The bed came with a headboard, footboard, two side rails and slats and legs to hold them up. I paid extra to have it delivered and put it together in my home. The day of delivery they put the table and chairs and everything together. Asked me to sign for it. When I was getting ready to sign I noticed there were marks and damage to the table and the bench and the delivery guy said he would let his supervisor know and they would have him call me as I was having other things done. At the same time I want to look at the bedroom set and the gentleman had left already.

I have bought items from Bob's that were fine, but I strongly advise anyone to NOT BUY one of their bonded-leather SOFAS. The "leather" started totally decomposing after about 5 years (just after the warranty expired). My wife and I would sit on it for perhaps 1-2 hours a day. We are small, not heavy beings... We have no kids or pets. There was no reason for the sofa to wear out so quickly OTHER THAN CHEAP-CHEAP MATERIAL. So be warned... You pay for what you get, and you will get a sofa that LOOKS like leather but has a VERY LIMITED LIFESPAN!!

I purchased both manufacturing and accidental insurance on my Recliner Sofa which I paid $2600 + Goof plus for $199. The furniture salesman will hand you a nice little brochure about everything they supposedly cover, however, only AFTER you sign up and pay for it you will receive four pages of small print from Guardian of everything that is excluded, rendering it basically useless for all intended purposes! Do not buy the warranty, save your money because they will not do anything for you!

I bought my sofa from Bob’s and after 5 days, 4 nails popped out of the ankle side of the sofa, which they promptly replaced. Few months later, one part of the back rest cushion completely deflated. They sent out a technical and claim that it is not a manufacturer defect. How can a whole seat cushion deflate on one portion of the sofa and they call it normal wear and tear. They are scammers. The warranty is a scam.

We purchased a couch just over a year ago from Bob's. We purposely went there as we knew it was inexpensive and we figured between our dogs and kids that they would add lots of wear and tear. About 3 weeks ago we filed a claim because our dog threw up in 3 different spots on the couch, resulting in 3 large stains. I filed the claim and somebody came out to clean. He proceeded to tell me because there is some overall staining that he had to submit pictures. Needless to say I received the letter today from Guardian that they denied the claim.

I purchased an Apollo sofa and loveseat with power recliner and a chaise from Bob’s furniture in Waldorf Md on 2/11/2015. I was told to purchase the good proof insurance. It’s been 3 years and all my pieces I purchased from there have started to tear. So I go in the store and let them know what was going on. They tell me to call the goof proof insurance. I called them and when I finally got through after being on hold the lady was real nice. She told me that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem and I purchased my furniture in 2015 and everyone who purchased their furniture In 2015/2016 was giving an extended warranty. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 10 days.

My husband and I made our first purchase together at Bob’s assuming that this will last us. Bob’s is telling us they are unable to exchange our couches because the defect is not covered under warranty. This is so unfortunate. The couches are peels and the stitching has come undone. We’ve sent pictures of the couches and because they see the stuffing coming out of our couches, they cannot do an exchange. This is poor customer service. We did not purchase these couches just to last a little over a year. Very very disappointed.

Poor quality, poor customer service: I bought a dining room table and goof proof protection. The table will not close, there is a gap in the middle. Attempted to file a claim and was told it does not fall under goof proof protection. Attempted to speak with Bob's directly and was told there is nothing they can do. While trying to get in touch with customer service I have been on hold for hours over the past week. Save your money and go elsewhere.

I bought a sofa, loveseat and recliner set not even 3 years ago and Goof Proof plan. Started to rip on the seams and recliner no longer stays reclined. A repair person never showed up today and then they have the balls to tell me I will be compensated after the repair guy comes out on Friday. This is going to be interesting.

Purchased sofa, loveseat and recliner. After three years they all three started to peel. They have told me that it’s not a manufacture defect but is normal wear. They don’t stand behind their products, spend a little more and research a little elsewhere and you will get many more years out of your purchase.

I love Bob's Discount Furniture - we've gotten a sectional sofa and two dressers from here and they're great. But when we bought this bed and it arrived, it stank. Reeked of paint/varnish/other chemicals. We aired it out for over two weeks -- windows open in the middle of October -- and it STILL smells horrible. Also, in the store, the saleswoman told me that it was made of solid wood and was NOT made of fiberboard or wood paneling/veneers. I asked her, specifically because I don't want my son inhaling fiberboard.

I give 0 star, but they don't let me that’s why I put one star to this company Bob Furniture, they sell garbage furniture. We bought 2 sofas and a love seat less than a year ago. We soon found the sewing ripping off slowly and the stuffing was coming out for the love seat and a sofa. The other sofa is close to rip as well. I called customer service and they said they couldn't help because I didn't have insurance. The spot where it ripped is hidden. The company said customers have experienced similar problems which is why they stopped selling this model.

Don't buy furniture from here and even if you do, definitely do NOT purchase the GOOF PROOF! I have a leather sectional where the arm seams are coming apart. This sectional is not used heavily. I called and they had someone come out and they said it was wear and tear and not covered under goof proof and is not a manufacturer issue. How is that not covered? Seams coming apart is NOT wear and tear. The "LEATHER" is peeling in multiple places as well. WILL NEVER BUY FURNITURE FROM THEM AGAIN!!! BE WARNED!

I only gave this a 1 star because I couldn’t give it a zero. I purchased a couch in September 2017 along with other furniture, I also purchased extended warranty on all my furniture. In December 2017 I started to notice the leather peeling from my couch. I called in to make a claim with Goof proof the extended warranty that I purchased. They said that they would not cover it because it was not accidental and it’s a manufacturer issue so for me go through Bob's Discount Furniture itself. I called to make a claim with Bob's Discount Furniture and they also denied my claim saying it was not manufacturer issues. Which it should be because after 3 months it’s not wear and tear.

I give one star because is not way to give zero star. Took three months to delivery what I order and every time they send the furniture was defective. I call the company which I paid almost $600.00 for an insurance and they said is nothing they can do. Another ripoff. Eventually after the 4 attempt I received the missing furniture. When I call the store manager to complaint about the situation he offer me $150.00 credit to my account and to be reflect in my statement which never happened. I call customer service and they said that the store manager never input that credit to the account. I learn my lesson and I enter this review to help you to not have the same bad experience I have.

Well they told me my bedroom set was going to be deliver on a specific date and that they don’t have any time window so I had to take off the day from work in order to be home and receive the delivery. Well on that date I was tracking my delivery. It showed that they jump my delivery in order to get to the next delivery on their route. Once I saw this I called customer service and they told me that the truck was on route to the depo and that the delivery can’t be done on that day that it would have to be reschedule, meaning that I would have to lose another day from work.

Bob's Discount Furniture has a show room on Leesburg Pike in the Bailey's Crossroads shopping center. The furniture displayed appears to be of good quality, and while high pressure salespeople are consistently hovering over you and asking questions, at least at first we felt reasonably comfortable with the selection. When we decided to make our purchase of a recliner love seat for the living room, we weighed a few options and ultimately settled on one that was a good fit for the decor of our living room. We flagged down a salesperson and made sure all of the details (color, model, configuration) were in the sales contract. In addition, we purchased a Five Year Goof Protection plan (which Bob's resells for Guardian Protection Products) which was clearly advertised to provide protection against (among other things), "Rips, Tears and Punctures" according to the advertisement we were given.

Please people, if you buy furniture at Bob’s you will get screwed. Read the reviews, they don't care what complaint about once they get your money. My couch in 3 months started peeling. I immediately called them, the store and the company. They said, "Sent pictures" so I did. Next day they informed me that this is not covered under manufacturer's warranty. I said, "The leather sofa is 6 months old and the shiny coating is starting to peel everywhere." They said it’s not covered. I even purchase the goof proof insurance, but they said that only for accidents. To make a long story short the entire couch is all peeled, looks like crap and it’s only a year and they don't want to cover anything. THEY ARE A GARBAGE COMPANY, LIARS. THEIR STUFF SUCKS. They do not stand behind their product and if you buy anything there - I warned you Joel - never ever again.

I went to the Bob's Furniture in Yonkers on 10/20/18 after being approved for an AcceptanceNOW lease, which I now know is thru Rent a Center and not Bob's Furniture (found that out the hard way). After being approved, I walked in and was approached by a wonderful sales men who worked with me and my fiance's budget to help us find the platform bed and dresser with mirror that we wanted. He was so patient going thru both of our credits to try and get us a credit card and get a better deal.

I purchased a loveseat and sofa for $1900.00, I waited for the delivery for a week. In the meantime we disposed and gave away our current furniture. When they came to deliver the furniture all they delivered was the loveseat. I called the store and talked to customer service. I was told four different stories by four different people, managers, etc. and customer service. Now I have to wait another week for the sofa to be delivered, reason being we don't get home from work until after five o'clock. We are very disappointed and inconvenienced for another week for their mistake and no offer for an acceptable resolution. Poor Management and customer service.

I purchased this set 9/2016. After our first set we got from them broke and I wanted a different set after the experience of the first set. I purchased the protection plan. I called to have service on the 4 arms of my couch and love set since they indented in and they're hard as a rock. The tech comes out takes the bottoms off looks at them and tells me there's a piece of wood that broke inside somehow and he can't fix. He asked for my phone to call customer care so he can report and then they can tell me my options. He eventually hands me my phone and says they'll take care of me and grabs his bag and leaves. Meanwhile the women from customer care says the tech said it's not a manufacturer error and there is nothing they can do. Then what did I pay $99 for?!! I asked for someone else to contact me because this isn't acceptable.

After a year of buying a sofa and an armchair one of the three sections of the sofa is damaged by poor quality coating material. We just made a claim and the images we sent were not enough for us to respond in a negative way. It is the second time that I am completely disappointed with this provider.

Hi, I left a review before also but no steps were taken except a phone call from them. When I bought the couch 2 years back, they were like pushing me for taking the 5 years warranty for $99. I found it to be a good offer and took it as I thought I can relax for some time if anything happens to my couch. On March 2018, I called the customer care and asked them to change the couch seats as it is really gone bad in 1.4 months, they said that they will send the replacement by April 15th. After that I followed up with them so many times but this is end of October and I didn't receive any replacement so far. They are just fake people who make fake promises and trying to make money out of that warranty which they literally force every customers to take it. This is the first and last time I bought anything from Bob's. I will not recommend anyone to go to Bob's and I make sure that no one goes after reading this review. Wish I could give ZERO stars.

My full came off the adjustable frame. Never slept in it. Hard and cold. I was told to upgrade, so I bought the queen and went to a softer mattress. Took weeks to get them. It's worse. They said I must let it breathe for 72 hours. I did. It still smells. Have not been able to sleep in it for a month. I broke out with rash/sores and blood red eyes. I have a note from doctor I am allergic! They refused to take it back! $1,422.00... told me 100s of people lay on theirs in the store and they are broke in. I paid for mine in full. No help!!! Bob's should close. The cute cartoon BOB is a joke! Ok he didn't copy the station mattress like they claim.

I was called a week ago by a recruiter called Joanne because I applied on LinkedIn to the office assistant position in LA - on Pico. She stated my experience was what they were looking for and after a 20 minute talk, she said that she will forward my resume to the managers at the Pico store. 5 days later, after me messaging her and asking her am I going to be called or not, her reply was, “The managers are busy” and said, “They will call you shortly.” The same day I sent her that message, I finally get a phone call from a person at the store, setting up the appointment today Monday at 3 pm. I asked him where the location of the store is, he says he doesn't know!!! Because he is new? He never sent a confirmation email afterwards confirming the location or the parking situation! So I had to figure all this out and hope I get it right! How unprofessional to start with...

I filed a claim over a week ago. Today it was denied. I called because my fiancé sat on the couch and the frame broke. Bob’s doesn’t Want to pay the claim because they are saying the frame broke and there is no defect. Guardian doesn’t want to pay the claim because they’re saying the accidental breakage of the couch wasn’t accidental. I was even told a story by the rep that someone fell off a ladder changing a lightbulb and landed on the couch and that is Yeah an acceptable claim. How does that make any sense?

On Thursday, October 11th 2018, I had a mattress and adjustable base delivered. Delivery guys said, rest of parts of adjustable base were on truck. I thought delivery guys went down to truck to retrieve parts. Since I had their number on caller ID, I called them to say they forgot to bring up parts. Delivery person stated that they had to get to their next delivery and to call customer service. I called customer service rep Jeremy and he stated that 2 technicians will be at my home on Tuesday, October 16th to bring parts and assemble. I waited all day and no one showed. That evening I spoke to another customer service rep Kendal, she stated that the reason no one showed was because the part was back ordered? It was left on the truck so how could it be backordered? Kendal stated that it will take a couple of weeks to get. Next day I get an e-mail that they wanted me to take pictures of the missing parts and send to customer service.

Utterly poor quality furniture, chair broke after normal use within few months and now my dining set is incomplete. Worse part is I paid for extra warranty and they told me they can not honor the warranty because that is not covered by the manufacturer warranty criteria, so the warranty fee you pay in extra which is more than 10% hoping to protect your furniture is absolutely for nothing and they are fraud. I DO NOT recommend buying anything from them and of course I will never go back to them again.

I purchased a couch two years ago, and a spring broke with regular use. I purchased their five year protection plan which includes manufacturer’s defect such as a broken springs. This claim was denied within 24 hours by Bob’s, even though covered by its “Goof Proof” five year protection plan. Do not purchase any items from Bob’s Discount Furniture, and especially their five year “protection plan“. Since valid claims are immediately denied! I hope the Better Business Bureau and NJ Consumer Affairs Department will help me ensure this company lives up to its contract. They also denied a replacement for all lampshade which I am separated from the material, also covered by their protection plan. I will be contacting the local NBC TV consumer complaints to publicize their deplorable and illegal actions, and hopefully get a resolution to these problems. Please be aware of their fraudulent attempt not honor their contract.

I should have researched this company before I made the purchase. I empathize with all the consumers who had to experience the very unprofessional and even rude staff at this company. I purchased a bed (not with the mattress) from Bob's July of 2017 only because I was not able to find a bed with 6 storage drawers. The delivery and setup man was very unpleasant. Anyway it seemed ok until in Dec 2017 I noticed the drawer in the footboard started to sag, the top was flush and the bottom sticking out. Shortly after that it totally broke and could not roll out. I had to wait before I reported it because I was going to be out of the country. In April of 2018 I went to the store and reported the situation. The manager had no clue about what broke, anyway he called repair and they knew so they said they would send the part. It took them more than 3 weeks before the part arrived then they told me it would be another 3 wks before the service tech would be there.

I purchased a mattress from them Feb 2018. By June when I would lay on the mattress it would sag in the middle where the mattress would raise by the head and the feet. It hurt my back so bad that I need to now see a chiropractor. When I first complained in June they said there was nothing they could do. I complained again in September and they sent a tech out on 10/6. The tech called the office and no one would pick up. He said someone would contact me. I called today 10/11 because I still haven’t heard from them. The gentleman. Kevin that I spoke with said the tech deemed it normal wear and tear and there was nothing they could do. There is an 18 year warranty on that mattress. I haven’t had it for a year. I am in so much pain daily from sleep on it that I can’t sleep. I wish they would solve this problem.

517 East 117 New York, NY - Purchased over $5000 worth of furniture from Bob’s this past weekend. They set delivery for yesterday. My bedroom set came completely in the wrong size. We ordered a King and a twin was delivered. After calling to complain, we were told 3 separate times our delivery would be for tomorrow to make us whole on our order.

Their delivery service suck. We were given a 4 hour delivery window between 2 pm and 6 pm. We were all home and I kept following up on the delivery tracker on their website. I was pit stop 13 of 13 so that alone gave me cause to worry. At 5:40 I called this particular store to ask about my delivery and the lady we talked to assured us that she had spoken to the driver and they were running late, but they would be coming soon. 6 o'clock, I check the delivery tracker and it states that delivery is incomplete. I immediately get on the phone and the same lady assures me that that is just a system glitch, they are on their way and will be at my place any moment. A few minutes later, I receive a call from customer service telling me that delivery was attempted at 5:51 pm and we weren't home. This is what puzzles me: if this driver had indeed been informed that we were waiting for him from our first call to the store, how can he say that we weren't home?

Bob's Furniture is CRAP, it's not discount furniture like the ad says, IT'S GARBAGE FURNITURE. We spent $3600 on a sectional which fell apart after LESS THAN 1 YEAR. Bob's WILL NOT honor the warranty, they claimed normal wear, which is RIDICULOUS. Normal wear is not the finish coming off the leather after less than 1 year, and the seams of the leather/vinyl sections coming apart. All their furniture is really garbage. Do not spend $1 in that store. AND FOR GOD'S SAKE, DO NOT PAY EXTRA FOR THEIR GOOF PROOF SCAM.

PLEASE READ BEFORE BUYING ANYTHING!!! Arguably illegal with how they treat their customers. This company will happily screw you over if it means getting your money. I am not the only one, look at all of the negative reviews. This company does not have a return policy. They illegally falsely advertise that they have a return policy, but they do not. This company will lie and falsely accuse you of damaging the product you bought from them so they can charge you more to repair it. I considered suing this company for the unethical practices they use with their advertising. I am a digital marketer for a personal injury law firm for over 3 years, so I know what I am talking about and THIS COMPANY IS BREAKING THE LAW. I AM STILL CONSIDERING SUING THEM. You have been warned!

Goof Proof warranty is a scam. Furniture is crap - I do have the couch just about 4 years. I weigh 140 pounds, have no kids in the home and the console seat broke where the springs literally all broke came through the fabric and the cushion is on wood... The ends of the couch recline so the center where the springs just collapsed is the area hardly used. They claim this is normal wear of a couch to collapse in the center from NOTHING. No one jumps on it and no one in my home is obese. So they send a tech, he looked about 25 years old. He refuses to take certain pics and HE deems it normal wear... I can not even get a second tech to come look at it...so if you buy a new couch set over 2 grand from Bob's DO NOT expect it to last over 4 years even if you are a single person with NO young kids. I truly believe all the techs say the same thing, "Normal wear."

Bob's has to have the worst customer service I've ever experienced. I have spoken with a minimum of 6 representatives to resolve an issue, over the course of ONE month (hours of time), each with misinformation on how Goof Proof protection works and NO sincere resolution. My husband and I purchased goof proof protection based on the information provided by the sale associate - we would be covered for pet damage, including rips and tears. When we finally need to use it, which is rare for us - I was passed around for over 1 month from agent to agent with a different set of instructions. Representative 1 made us take photos and complete forms to file a claim, but once submitted BOB'S came back and said it was not "manufactured damage," because the representative provided incorrect information.

I was approved for an 1850 credit line with acceptance now through Bob's. I went to pick out my furniture. I wasnt adequately explained how the delivery worked regarding my actual line of credit. I was initially told it was all included in my monthly payments thereafter. Nicole and the supervisor Jessica were so very rude because I was trying to understand what they were telling me. Jessica was assisting other customers as she got up and started talking AT me! I simply said that I could not listen to 2 people at once being that Nicole was speaking at the very same time. She then told me she refused to further assist me and I needed to go to another store. I went to 3 Bob's furniture stores that day and I still have no furniture! I drove all around Pittsburgh basically and wasted my whole entire day. I'm extremely annoyed that I was treated that way for absolutely no reason. I would never suggest that anyone go to the Monroeville Bob's Furniture store!?

I ordered several pieces of furniture on display in one of their showrooms at the end of April 2018, for my new house. I also ordered a headboard that I saw advertised on their website as in stock for $119. When I placed the full order at the store, I was told the headboard is out of stock and will ship separately at the beginning of May. Middle of June comes around, still no headboard, I call the store and ask when this will ship, as I have not received it yet. The woman I spoke to was quick to get me off the phone and said they don't get too many details about items on back order, but it is showing a new ship date of June 16th. It is now September 29th! And I have yet to receive this.

On July 2017 my husband & I purchased a leather recliner & loveseat. We went on the buy the warranty which let me tell you is a load of crap. Don’t waste your time. Anyway a few months back while dusting the back of the couch I spotted something coming through the back of the couch. I called customer service who sent out a little punk who didn’t introduce himself & was downright rude. He wrote up his notes & said, "Yeah. It’s damaged. Can’t be fixed & it’s not a manufacture fault." When I asked him how he thought this happened he said he didn’t know. Now let me point out that we have no kids that could have been jumping up & down on it. We barely sit on it only for a few hours at night as we both work & at that only one of us is sitting on it.

My husband and I have been loyal customers to Bob’s Furniture for 5 years now. At first our orders, customer service and deliveries were great! Years down the line Bob’s Furniture customer service and warranty has declined and we are left with confused orders and no employee has answers for my husband and I. They constantly mess up with delivery dates and missing/broken parts. They don’t let you know if an item is out of stock. They lack communication with their customers while we spend thousands of dollars with them. I am so done with this company and my husband and I will never buy new items again from them. What we have in our house, we will use warranty if needed be but otherwise this company will not get a dime out of my pocket again. What a disgrace! They need to screen their employees and update their customer order system to make things not so confusing.

Furniture broke after 2 yrs. They will not do anything at all. Cosines are flat and caved in. Called store. They sent out somebody. Said I would hear back in 38 hrs. Nobody called. I called them on Thursday. On hold first time for 25 min. Was disconnected. Called back. Waited another half hour then I was told they were going to do nothing. Then I said, "I spent 700 hundred dollars on the couch. Now I have to go and buy a new one". The guy said yes I would. Never again will I step foot in that store again. I give them a zero rating.

Bob’s Furniture has the worst costumes service, the quality of their product is the worst one in the market. Not responsible at all at the time to deliver your product. I bought a recliner less than two years ago and the look like they are 20 year old. I wouldn’t recommend any merchandise from Bob’s furniture. The company is unprofessional and irresponsible. They make lots of mistakes at the time to deliver your merchandise and the always bring the wrong product and they have to take it back. It happen to twice in a week. I wouldn’t even give them one star.

I have been a loyal customer and have purchased several items from Bob's. Had I known that their Goof Proof Protection was garbage I would have never purchased my furniture nor the coverage at such store. They flat out lie to customers and say it's a great investment and it is not. They provide you a phony sheet of what it protects against however, they don't provide you with the 11 page document that basically lists everything that could go wrong and prevents you from taking advantage of the protection. They are false advertising and stealing people's money by selling the garbage Goof Proof Protection. Never again will I buy anything from them. People need to take their business somewhere else.

I purchased a bedroom set late July (complete bed frame, dresser w/mirror, chest, nightstand). The day the furniture was delivered it was missing drawer handles. I called the store before the delivery team left & was told I had to make a claim w/ customer service. I took that action the same day & was told the handles have to be mailed out & to expect them within the next couple of days. Mid-August came & I still had no handles, the drawers are not able to be used without the handles. Customer service then tells me (mid-August) that the handles are not in stock, but that it shows they will be in mid-September.

Purchased what I thought was a leather sofa and loveseat. I also purchased the Goof Proof warranty. Both pieces of furniture began to peel. I was told the company that insured the warranty was out of business. Do not I repeat do not purchase the warranty. It’s a scam to rip you off for more money.

I bought a living room set and promised the world. Everything was a lie. Even the refund was a bunch of b.s. Nobody at headquarters or the stores know anything about business. Would never recommend to anybody.

I LOVED Bob's when we bought our bed frame 4 years ago, and I like our couch as well, however today's experience has left me fuming mad! I will NEVER use Bob's delivery services again. The actual store is not being reviewed here, what I am reviewing is their customer service number that you call. The 1-800 number. Where do I start... the delivery people didn't have one of the end pieces to my couch. Some other wrong part was put on the truck in the morning. When I ordered the couch I made sure it would be delivered before this weekend. I also took today off to wait for the delivery all because we have 50 people coming this weekend for a big party and now I have a HUGE part of my brand new couch missing. That would make anyone mad to not have their house in order for a party.

I bought a bedroom set 4 years ago. I’ve had issues with the dresser drawers MULTIPLE times. Drawers are ALWAYS coming off track and causing damage such as chips to other drawers. The first time they sent us a replacement draw which I had to install myself. No matter what I did (removing/rearranging clothing) the drawers are always coming off track. One draw actually broke apart!!! Today the tech came to take a look. Long story short, they refuse to replace anything. They are claiming it is my fault and not a manufacturing defect. HOW? This was not the first time. You’ve replaced it before!!! To top it off, the set is discontinued so I can’t even PURCHASE replacement drawers. I need to buy a brand new set!!!

I bought and exchanged a mattress. I was looking for a soft memory foam. The first was half soft and half firm. Why, I don't know, when I specifically asked for SOFT? I was able to change one time, for their Plush memory foam, which is supposed to be softer. The second mattress was more expensive, plus I paid a $250 delivery fee. I am in pain from sleeping on this mattress. My lower back and hips are in pain every morning. I have sides that go numb. I asked if they could exchange, and they wouldn't do it...past the 90 day policy, they only exchange once, it's written on their receipt (Which, by the way, is information you get AFTER you pay).

We purchased a couch a few years ago in NY knowing we'd be moving to NC. We specifically asked if the insurance plan they sold us was transferable to NC and were told yes. After just a few months (while still in NY) 3 of our cushions ripped. The rep came out and determined that it was defective and could be replaced, however the cushions were on backorder for 5 months. They said they would call us when they came in. Instead, we heard nothing, but came home to 3 giant boxes of couch cushion skins sitting on our front stoop several months later. There was no contact from the company, no instructions and being that our couch is an upholstered recliner sectional, it is not as simple as replacing the old cushion with the new - the old skins need to be removed and the new ones reupholstered on.

I purchased a sofa at the Whitehall PA store. Within 3 months my sofa sunk in the middle. Upon a closer look I noticed that the wood that comes across the front had warped. I had to put bricks under to support it. Funny thing is I had the same problem with a loveseat I bought about 5 years ago. Is not like we are home all day sitting on them. I work 14 hour days. Will never buy anything or recommend it again. They used the cheapest materials they can find. By the way, my sofa pillows turned to pancakes.

I went into Bob's in the reading area today around 2 pm and we were not greeted by anyone in the store. My we walked around the store looking at dining room table and even put the leaf inside of a table. We watched about 8 sales associate sit in one area and not one person asked if they could help us. Two salespeople even came within 5 ft but never said a word. So I walked around the store looking at other items that I wasn't even interested in and even walked right past the group of salespeople and not one of them asked if I was being helped.

I purchased a chair and side table that were to be delivered today. The delivery guys were great but unfortunately they brought the wrong chair (not their fault). They called customer service to let them know and the woman was so mean to them, tried blaming them for the error yet they just deliver what they're told. When she got on the phone with me she tried blaming the sales person until I told her I had the receipt in front of me and the sales person definitely ordered the right chair. She didn't apologize at all and acted like it was an inconvenience to talk to me.

I received a sofa and matching loveseat from Bob's Furniture Store in Columbia, MD as a gift. Loved my set, up until year 3. We moved across the country and settled into our new place. One day I noted the back leg had broken off so I attempted to put it back. Then I noticed the frame of the couch near the back leg section was cracked or broken. I have no clue how this would happen when all I have done is moved the couch from one side to another side of the apartment. We had purchased the additional protection coverage, so I filed a claim, which hold times were ridiculously long, for it to be denied in less than 2 minutes. I was told it's a manufacturer's defect and needed to go through the store.

Purchased a couch and motorized recliner two and half weeks ago. Told salesperson that delivery would need to be made up 6 flights of stairs. Salesperson said "no problem" and added notes to this effect in the delivery notes. First attempt, two men were sent and advised they could not deliver over 4 stories without another man. They said they were not informed of the flights. Rescheduled. Second time same problem occurred. Rescheduled again. Now on third delivery attempt and even though I reached out to our salesman prior to the delivery to remind him of the three men needed (and he assured me he contacted the delivery people), two men show up. We are done! Only solution the manager gave to me was to reschedule. Seriously?!! They may have great prices but if you can't get the furniture delivered...

Bob's delivery team did $1,400 dollars of damage to my stairwell walls installing a sofa upstairs. I filed a claim; 2 months later no word from claims. All we are getting is the runaround from other departments and the claims department. No one calls or reaches out to you even when you do your part and what they ask of you to file. Avoid this company. They lost my business for good.

Bought living room furniture. I have had three different deliveries because all or some of furniture was damaged. Customer service reps are the rudest people. Offered me as $30 gift card for my troubles. I want my $1500 back and this cheaply made furniture out of my house. Have put in a complaint with BBB and waiting on a response from NBC consumer investigative reporter.

I originally purchased a living room set from this company. After a few months the cushions started to sink, contacted Goof Proof and got the run around for months but finally got a refund and was able to purchase another set. The new set came broken and was told I’d have to wait weeks for a new piece. Was told I’d receive a gift card for the hassle but never did. Customer service rep would not provide last name and was extremely rude. New furniture less than a year old and is ripping already. They sell cheap furniture of poor quality! Steer clear of purchasing from them!!!

I purchased whole bed set from this cheaper company and also purchased Goof Proof from this cheap guys. Within 11 month bed frame broken. When call to customer care they said it covered by Goof Proof and when I call Goof Proof they said it just 11 month so it cover by manufacturer. Both are play football with me. So please aware by this company. Never buy furniture with them.

Read the fine print before purchasing a Goof Proof plan, because it's a HUGE waste of money. Big mistake that I didn't. About a year ago we had a flooding issue in our apartment which stained one of the chairs we purchased. I called and was told it wasn't covered because I didn't spill it personally and it was due to a burst pipe, but I could call my homeowners insurance and maybe they could help. Fast forward to this weekend, I personally spilled oil on my coffee table by accident and it discolored the wood, no problem surely this would be covered, so I called again. I was told because it wasn't food or beverage spilled it isn't covered. So essentially unless you go around spilling red wine or milk and not cleaning it up or leave hot pots on your table (not to be confused with bubbling that can occur from heat, they don't cover that, has to be rings and rings only) don't waste your time. I've already filed for my prorated refund.

Hi, I bought a couch for $$$ on October 2016 and after 1.5 years of use, I saw the seats are going down. I guess the material inside and the spring are not good to last even for at least 2 years. As I took a 5 year coverage, I called them couple of times and a guy showed up, checked it and told me that he is ordering it for me and I will get it in 2 weeks time. It was in the month of April. Then around May, I called the customer care, they told that they are currently out of stock and will send it by May end. After waiting for another month, I called them again and they said they already dispatched it, I will get it in 10 days time. Now it is September 4th and I still waiting. Very poor service. Very poor communication. Will not refer anyone to buy anything from this Store. All fake promises and forces the customer to go for 5 years warranty plan for $100. Please try to keep the promise.

I bought two bar chairs which turned out to be too tall for the kitchen counter. I looked up Bob's return policy and found that most everything is not returnable. If the salesman stated the return policy I don't recall. He certainly did not emphasize it. Now I will have to purchase two, more suitable chairs. How much money did I save by buying at Bob's? Not a cent. Be sure to check all the fine print before signing on the dotted line.

I bought a carpet pad from Bob's Discount Furniture two months ago in a unopened sealed Plastic container and I tried to return it for a full refund. They would not honor it at all. The minute you leave the store you're 100% out of luck for a refund. It is like buying a used car from a dealership. Like it is "AS IS". I already purchased a few items from them. I will not purchase any more items from them again!. I guess I have to go to Raymour and Flanigan.

I have 2 couches from Bob’s. Both couches barely made it a year without needing replacement cushions. It takes multiple long phone calls to Bob’s and months of waiting to actually get replacement cushions. Currently waiting on replacement cushions and after a month they sent the wrong ones and told me I have to wait another month for the right ones. Will never buy anything from Bob’s. Poor quality products and you will waste hours of your life dealing with customer service.

These guys sells me warranty for any accident, fire or cut. After two years when I call them for an accidental break they said this is not covered because of accident. Reason needs to be known. I can easily trick this if I cut with knife and call them. Seems like they are fooling with the customer and collecting $$$ in Goof Proof. I would suggest to stay away from these.

***BEWARE*** I purchased an all leather reclining sofa and recliner with a 5 year Goof Proof warranty for over $1500. After just 2 years of use the leather is cracking and peeling. They claim to be 100% leather... Obviously it is a cheap imitation. Customer service representative inspected it and claims it's normal wear. Upon visiting the store the Manager advised me that it does not look like normal wear for an all leather sofa and she would contact the highest corporate level to have the photos reviewed. Weeks passed without a call back. I finally got a response from her only because I went into the store. She said it's normal wear, she refused to give me the corporate name and number of the person she spoke to. I will never be purchasing from Bob's again and I urge everyone to go to another furniture store. SHAME ON YOU BOB'S!!!

We purchased an entire bedroom set for our daughter a little over a year ago. She was about to turn 4 at the time, so we spent the extra $200 on the goof proof protection plan... Let's start at the beginning. Bedroom set is delivered, and the dresser is a completely different color from the rest of the set. Sent it back. Dresser is delivered a second time AGAIN IN THE WRONG COLOR. (Entire set was white, dresser was delivered in silver and then brown.) Dresser finally is delivered in the correct color, and is severely damaged. Sent back again. Finally get the correct dresser.

I ordered a bed set in July, but the rails were not ready with the rest. The original delivery day was 8/4, but was changed to 8/17 so the rails were available. Then the week of the 17th they called us that they would not be ready until the 25th of August. Then this past Monday, 8/20 I received a call that the set would not be available until 9/7. After requesting to speak to a manager she informed me that the associate's information was incorrect and everything was still available for Saturday, 8/25 except the nightstand which would be available on 9/1. I agreed to reschedule the nightstand and confirmed the rest would definitely be coming on Saturday the 25th. She PROMISED.

I bought a bedroom set and it was not delivered on the date promised. A week and a half later is when I got it plus when it did get delivered the dresser was broken. I returned the dresser and 1 month later I still haven't received my replacement. I call Customer Service but to no avail. I do not recommend Bob's Furniture Co. to anyone!

I purchased a sofa from Bob's. The third party delivery company told me it is not their job to bring up the sofa three flights of stairs. After calling customer care and much arguing with the driver they bought up the sofa for me to find it seriously damaged in 5 areas. I received a new delivery date for a new sofa to come. When that day came, the delivery person left without word after seeing the damaged sofa saying they can't take it, it is too big, I should buy something smaller. I called customer care and the rep laughed when I told her the delivery people left after saying they will come back and did take the damaged sofa.

When trying to track your delivery expect long hold times, and lots of misinformation. The online tracker is a joke! For us it said the truck was in NJ when we were expecting a delivery in Manhattan and the driver finally called and said he would be there within half an hour. I likely spent over 5 hours in the span of two days to correct a wrong delivery and get the right stuff. The 9-1 window turned into after 2:30 with the tracker totally wrong for all of it. Almost impossible to get a real person on the phone and then they are using the same or similar tracker so not much good information. I will say Sharmain did an excellent job corrected the errant delivery and getting us on the schedule for the next day as we were moving into a vacant apartment and needs the bedroom for a 3 yr old. Bottom line is if you have days to sit around and wait, then get furniture from Bob's, if not forget it!

I initially purchased a bonded leather sofa and recliner along with the Goof Proof Plus warranty in 08/15. In less than a year, the sofa started getting little tears on the cushion. We contacted Bob’s furniture and received a new sofa. Approximately a year later and the sofa again had to be replaced for the same problem. Contacted Bob’s again and was told they stopped carrying the line of furniture because of numerous complaints. Was told I could purchase a new (and more expensive) sofa and they would apply the cost of the original sofa towards it plus buy another Goof Proof Plus warranty for the couch. Approximately a year and a half later, I noticed the bonded leather on the back of the recliner is shredding AND the sofa cushion is wearing out and has a bunch of little holes.

So horrible and ridiculous customer service. The worst customer service ever I got. They show you things like diamond and provide you like zirconium. I ordered sectional sleeping sofa. Representative, showed me memory foam mattress and made me to try it. I said okay, I want this. She made bill. She promised us to get delivery on 31st July, so we were expecting call from BOB but we didn't get any. When we called at store, they said your order is here, we forgot to call you. As we chose to pick up, we reached at store and got our stuff. As stuff was wrapped up, they said do not open right now, it will be hard to carry to our house. We said okay and we got at home with stuff.

Goof Proof! What a joke. Purchased the playpen section a little over a year before the seat cushion collapsed! In February 2018, I called customer service and got a runaround... Finally posted on Bob's Facebook page. A very nice man listened to my story and ordered a new cushion for me. It took over 2 month for that cushion to come, it arrived early May. I called and set up a date for technician to come and replace the cushion.

When I bought the furniture, I got the warranty; however, after 3 years the furniture started falling apart. I 2x submitted many photos via e-mail (difficult and time consuming process) and was refused help. I told them that I do not have toddlers or pets, so how did I cause the problems? They couldn't answer me. 1 example: Foam is coming out of the leg lift part of the recliner. I guess the furniture is cheap Chinese furniture.

I regret buying furniture from Bob's Furniture, I bought my furniture from them when I bought my house. All other furniture got delivered on the scheduled date but they didn't have the bed in stock so I had to wait for 3 more weeks for the bed to arrive which seemed a lot since I was moving into a new house I had no bed to sleep on. On the scheduled delivery date, they didn't deliver the bed and didn't bother to call me or give me a reason why. After a few days I called them and they never gave me a reason for not delivering my bed. I rescheduled for another delivery and that was supposed to be today but still no one showed up.

On 8/24/2017 I Purchased a sleep sofa from Bob's and a Bob-O-Pedic mattress for it. The cost $199.00 for mattress. Received the item Sept. 16, 2017. This was after several attempts due to size not fitting in my doorway. The original set ordered was a Queen sleeper sofa. We then changed it to a full sleeper sofa so the next delivery the sofa again didn't fit, due to the fact Bob's sent another Queen sofa. After several phone calls and rescheduling the set finally made it to my home. I was charged for a Maggie II Queen Sleeper. $699.00. Bob-O-Pedic Queen Mattress $199.00. Also paid $99.00 for the Goof Proof protection. The sofa was barely used and when I opened it to dust and clean found mold on the mattress and fabric frame of the sofa bed.

I have been a Bob's furniture customer for years and you would think I learned my lesson. We I didn't! I guess you get what you pay for. Less than 8 months ago I purchased a dining room set and it was just problems since day one. The day of the delivery the 2 men that did the delivery left my things in the garage because one of their employees had a hurt back. Why would you even send someone who can't do their job for this service. My husband had to come home form work and bring the table set upstairs and set and assemble it. Mind you we paid for this!! We called and we did explain and we did get a refund. Ok nice.

In a nutshell, I come to realize that all this time I am sitting on a toxic sofa (Luke sectional sofa) with terrible chemicals. I see on the site they now updated the description area saying the foam is CertiPUR or something like that, says low emission of VOC... toxic chemicals! My couch is older and they seem to not have any info to give me except that it is made with foam. My couch was before they started claiming the sofas were certified so mine isn't even slightly safe. Foam and polyester, flame retardants etc, you name it. It's in the couch. I have a 5 yr plan and I just want my money back and I want to be done with these couches made in China. I can even provide medical documentation of how sick I been over the course of owning this killer couch. People check your stuff!!!

I purchased a couch years ago along with the protection plan and Bob’s refused to do anything about the damage. Two years ago, I decided to buy my daughter a new bed and dresser and stupidly went back to Bob’s just for the prices. NEVER AGAIN! Her dresser and bed have chips all over it and some weird reoccurring yellow stain. Surprise, surprise, they won’t do anything about the damage because it wasn’t caused by a specific incident, rather, it’s their crappy furniture!!! DO NOT BUY FROM HERE!!! Spend the extra money for quality!

I bought a brand new sofa from Bob's in Manchester CT in 2013. I was told this sofa was pure leather. The sofa is now peeling with particles all over my living room floor daily, I don't even know if this material is hazardous and can be an issue for me and my family. I sent the pictures to Bob's and they are telling me it is not a manufacturer's defect. This is a ripoff and they should not be able to treat people like that. Just take a look at the images...

I ordered a Bob-O-Pedic recliner power after I got out of the hospital. I have spinal stenosis and degenerative disc disease and needed of decent recliner. I ordered the recliner online for it's difficult for me to get out now. When ordering the recliner I specifically said need to remove old recliner that I am disabled and unable to get rid of it. Lisa who I spoke with to arrange the scheduling had no problem with this arrangement. And tell the guys got here and said they could not take it. They said if I want to refuse it they have no problem taking it back.

My whole experience with this company was horrible, the customer service is terrible. My advice is to not waste your time or money with this company. Also if you want to finance any item, prepare yourself to be miserable and get random fees that "cannot be removed" & "were explained to you". Just a horrible experience.

2 months after purchasing Bedding from Bob's Furniture in Long Beach CA. Long Beach Town Ctr. my 9 year old son fell down on his bed and the whole entire frame broke. This was on May 24th - as of today NO Resolutions - Called 5 times and sent over 15-20 emails. Every time coming back with another message that they needed something else - this takes 15 business days each time this happens. Poor Poor CS as well as Bob's Furniture in general knowing that a child is sleeping on his mattress on the floor because his bed broke...

My husband and I purchased a recliner couch from Bob's Furniture. We purchased a five year warranty on the couch. It was faux leather, and the back of it started to peel after 3 years. I gave Bob's Furniture a call, to tell them. They would not cover the warranty, because they said that the company that made the couch was out of business. I asked them if they would give us a discount towards a new piece of furniture, even 10 or 20%, and they would not. I told the store associate that I would never buy from Bob's Furniture again. We have not purchased from them since.

My daughter relocated and we offered to buy her a living room couch. She's young and liked a sectional with cloth ottoman at Bob's. As a 60 year old, I recognized the stuff at Bob's was mediocre stuff, but she loved it so we got it. Sales staff there was great. Sofa was in stock, ottoman was 30 day back order. OK. Sofa was delivered promptly, no issues, except the delivery time was 6:45 a.m. WTF? Ottoman arrived a month later, FOUR BROKEN FEET. Delivery personnel said "store will send you new feet"... but they didn't tell us we had to call and file a claim with customer service. A few weeks later I called asking where the feet were, they had no information on me. Went thru the process with customer service and they said feet were on back order, 14 days. 14 days later we received a package from Bob's. Only ONE FOOT.

Worst company ever. Ordered furniture for 11 year old to be delivered and put together and had scheduled delivery. Took time off work- they came an hour early than scheduled start time so had to rush back home. OK fine with that. Techs then say they can't put it together because there is no hardware included and left the furniture in the middle of the room and wouldn't take it with them. I can call and have the hardware delivered and wait & 7 TO 10 MORE DAYS for it and when it arrives then call and RESCHEDULE a tech to come out during another window (more time off work). OR I can cancel it and schedule a time for it to be picked up (another 4 hours during the week) and reorder and take more time off for yet another 4 hour delivery.

Please don't get excited to see low prices of furniture because the quality is also bad. BTW it's not too low either, you can buy same quality furniture at much lower cost from some other furniture outlet. I bought around $2500 comprising of sofa, chairs and another leather sofa. And bought Goof Proof Plus Plan (insurance). One of the chair and sofa literally broke after few months. Called Goof Proof Plus insurance (which I bought from Bob's Furniture), they simply refused to process claim... so I recommend you not to fall into their tricks and gimmicks of taking this goof proof plan with the furniture. They are crooks... and will never buy from Bob Furniture again!

I had a scheduled delivery for today 07/26/18. I called at 7:06 am. Spoke to a representative that gave me a delivery window of 11:45-3:45 pm. I then received a call from the delivery provider at 8:20 stating I missed delivery. I call back to customer service and was told by another rep that she doesn't know where she got the time from. It was to be between 8-12. I asked to speak to a supervisor. Was told none available. None of them could not do anything and the previous representative didn't leave notes. Then tells me to reschedule for four more days from now. Bob's Discount is very unprofessional and does not care about the customer or proper training.

Bob's Discount Furniture sells you a "comprehensive warranty" which covers everything... or so you are led to believe. Until, you need to utilize the Goof Proof protection and lo and behold nothing is covered.

Bought $1600.00 worth of bunk beds. Paid to have them delivered and set up. The original quote I received was wrong - MISTAKE. First delivery attempt: Busted leg on the lower load-bearing headboard. Can't continue the set-up. Put back in the regular delivery schedule - MISTAKE. Second attempt: One box was missing that was key to completing the stairs/storage unit - MISTAKE. Bob's found an opening 2 days later to finish the job. 5 am that morning received an automated call that said the delivery was going to take place in one hour and 41 minutes. Checked the web page at about 6 am to see if there were any changes in the schedule. The web page now said my delivery was scheduled starting at 8 something am and the truck was on the Eastern Shore of Maryland even though the warehouse is just a couple of miles from my house - MISTAKE.

I had a complete living room set delivered by two men that couldn't speak English. They were sweating all over my tables and couch. They unwrapped the cushions in their dirty truck. There were so many stains and handprints on my cushions and couch, I had to call and complain. I yelled at the delivery men about their dirty hands and sweat all over my new furniture. I also notice they assembled my tables with half the screws. They didn't even tighten them. A leg fell off my end table when I moved it. So the factory had to send out a new couch and cushions and sent the rest of the screws/washers/bolts needed to fix my tables. I still would never buy from them again. The fabric has worn out so bad in six months on my $1200 couch. It's got pills of the fabric and collects lint. Buy your furniture anywhere else but this place!

My son just bought a townhouse and needed everything in furniture to furnish it. At the Monroeville PA location we found everything we needed! And he’s picky so that was great! Bought living room furniture, end tables, media center, dining room furniture and complete bedroom set. Our salesperson Helen deserves a raise. She was wonderful! And the crew from Milwaukee that assembled it was too! I believe they were Dimitruis and Matt but they deserve credit too! Only problem was table legs were not on truck so they are coming back which is easy to forget when you have as much stuff as we had on it. Lol! Thank you Bob's. Will be back when we need more furniture and will highly recommend them to everyone!

I purchased furniture from Bob's and due to having kids I purchased the Goof Proof insurance. I purchased a lot of furniture. When I had a problem with a spill on my bedroom end table which was ruined they informed me they would not cover it. I have since cancelled the Goof Proof insurance on all furniture I purchased. Even though it will be pro-rated it would have been cheaper had they just repaired my end table. I will never purchase furniture again from Bob's due to their selling of a Goof Proof policy that is not honored by Guardian. Feeling scammed.

I purchased a recliner as a surprise birthday gift for my husband. My son and I tried the one in the store and decided it would be perfect. Sadly, upon delivery we realized it was anything but. The mechanism on the side to recline was difficult to operate. Also the chair automatically laid back even when not reclining - presumably because it was a swivel chair also. My husband found the chair uncomfortable so I immediately called the store. We weren’t asking for our money back, just the chance to exchange it for one that would be better for my husband.

No stars!!! The worst in the business! Just like the number #1 worst cable company hated in America! Comcast!!! If you are a smart shopper! Go down the block! They will have the same items for just a little more buck$ & you get it within 3 days!! So, why would you wait weeks for cheap, broken furniture & no service from local store and/or Bob's own headquarters! (Ask for Susan **! She is on Bob's Sr. Staff!!! LOL). Bob's furniture is all made outside of USA!!! Made in China! Vietnam! Asia? They use chemicals that are banned in USA! Like formaldehyde!! (Use in embalming a body in death!). That's what it is cheap Wood SMELL like!!!

If I could give them zero stars I would. Their customer service has been horrific. The material on the ottoman ripped on the seam within a month and the board holding the sofa up broke. They sent someone to fix it but he told us it was not fixable. We have been fighting with them since to at least get a credit for the 2 pieces that are damaged. It’s been 4 months and they dodge our calls and now have said that they will not be doing anything for us. This is after purchasing insurance through THEM!!! Next will be legal action.

If you're thinking about buying furniture from Bob's Discount Furniture, save yourself the trip and just set your money on fire. I spent thousands of dollars on a couch and a Bob-O-Pedic mattress. The couch had a 5 year warranty and the mattress a 20 year warranty. I should have walked out the door when the salesman warned me about them basically never honoring the warranty. The couch fell apart almost immediately. Within 6 months it was trash. I blamed my rough family and did not go through the warranty for replacement as I'm not looking to get anything for free.

I have purchase numerous pieces of furniture from Bob's within the last 12 months. My living room sectional was purchased 6 months ago. Within weeks of having the seams started bursting. I called. They sent a tech to fix half the issues and was going to come back. The original issue has returns, seams burst in the same area and cushion never repaired. I am being told it isn't a manufacturer defect so they will not fix again. How was it a defect the first time but now it not. Very poor customer service. DO NOT BUY FROM BOB'S, THEY DO NOT STAND BY THEIR PRODUCTS!!!

Bob's furniture has zero customer care, has zero customer service. Sold me two loveseats with drawers that continually open on their own, due to a design error. Bob's has done nothing to compensate me to rectify this issue. Either my set doesn't match or I have to pay more money for a new set after going through three deliveries. All you get is screwed over once the furniture is in your home. I WILL NEVER NEVER SHOP HERE AGAIN. PLEASE DO NOT SHOP HERE. All these one stars should be a HUGE WARNING!

I have been trying for days for customer service to answer the phone. I have a remote with the inside exposed. It's cheaply made with paper. Paper has worn down to inside remote. No one answer the phone for hours. Force to hang up. Get no one on the phone ever. Will never buy from them again.

Your Pedro ** is a perfect delivery guy. In my 60 years of age, I have received many furniture deliveries but never seen so professional, polite, and so energetic delivery guys. With Bob's Discount, I am dealing for the last six years and we have received three deliveries. Presently, we were stuck up with Bob's Discount for the last one month. Bob's sent three different teams to pick up old couches and replace with new one. All three teams told me that these couches cannot be taken back from this location as it is very small and new couches cannot be brought in.

Please do not purchase the Goof Proof Plus. The sales reps do not know anything about the insurance or choose not to be transparent. The insurance covers very little. I purchased a bed and I guess after moving the bed around the boards got very loose and wouldn’t hold the nails in place. I called and asked for replacement. After uploading several pics and explaining to two separate departments (FYI) make sure your story makes sense or they won’t accept your claim. I was denied. They stated that the boards are not included in the insurance, however I could purchase boards.

Bob’s Discount Furniture store, the employees at the store are awesome. They do the best they can!! Great management at the Castleton store. However their corporate customer service is horrible, they will not work with you. Try to get some couches picked up, first customer service refused to return the furniture so we had a deal with the store manager. Then we had to wait over 11 hours constantly being updated that the delivery people were on their way. Then the delivery people never showed up. Then we called customer service who advised us that the employees decided it was too hot to continue working at 10 o’clock at night. But they can reschedule for next week.

We purchased their GOOF PROOF PLUS Insurance but can’t use it! Essentially they build a cheaper version of a comparable furniture product at a lower price. Then sucker you in to purchasing the "GOOF PROOF PLUS PLAN"! Our recliner came apart at the bottom of mechanism and tore the zipper, fabric and cushioning away from the mechanical arm that opens and closes the foot rest! This area of the unit does not come in contact with the person sitting on it and isn't subject to abuse. The same occurrence happened within the one year of the manufacturers warranty... in the exact same place! Seems to be a pattern here. This was replaced. Keep in mind. The factory warranty covered it! The chair is now 1 year and 5 months in our possession!

I visited the Villa Park (Illinois) store on June 16, 2018. I wanted to look at their mattress offerings. My first impression, as I walked into the store, was reminiscent of a sleazy 1960s used car dealership; at least a dozen starving salespersons were perched by the door waiting to swoop down and assist me. My sales associate was a pretty young lady that had difficulty in comprehending what features I wanted in a mattress. To continue, the mattress department was on the second floor, and to the horror of the elderly, the walking wounded, and the proponents of the ADA, there is NO elevator or escalator.

First off, I purchased a section sofa in 2015 with the Goof Proof plan. My sales rep told me everything would be covered including pet damage. This year, my son brought home a ferret who he had let out of his cage and he ripped a huge hole in one of the cushions, I called the Goof Proof and what do ya know, it's not covered. Ok, it's not covered, regardless I need to order a new cushion. 2 HOURS to order a new cushion and put through 5 different people to do it. This was back in May 2018. They told me the cushion would ship on 6/22/18 so I called today which is the 26th to see where it's at. Now they tell me it's shipping from overseas and it's now not going to ship until July 25th and it will take 7 to 10 days after that so I'm looking at an August delivery date. BUT they already took the money out of my account.

I purchased several pcs of furniture from Bob's where I spent 3500 late April of 2018. Stuff was delivered 2nd week in May. 3 days after having furniture we were going to have a family member come so we decided to try the sleeper, we couldn’t open it! Called Bob's. After 30 min hold for appointment for technical to come out to look at the sleeper and also show 2 cushions that the backs were ripped up due to staples coming out! So he comes out says, "Let’s see how long the arms will take to order. If not we will replace the couch." Great. Only 2-3 week, WRONG!!! I waited a month. Contacted them today to find out that I can’t use my sleeper til possibly late SEPTEMBER or OCTOBER. ARE YOU FREAKING KIDDING ME?!?