Bob's Discount Furniture Reviews

Purchased the protection plan for my sofa and coffee table after being told it was great, it covered everything. My coffee table broke within 6 months of owning it and when I filed a claim it was denied by both the insurance and by Bob's Discount warranty. My sofa had damage from my three year old son and again my claim was denied. Never purchase a product from Bob's Discount Furniture or any protection plan from any company that is through Guardian Insurance.

Bought the Jennings Power Reclining Sofa from Bob's in March 2016. Two weeks ago I went to sit down on my couch and the cushion behind me snapped and the bottom part where the cushion and sofa connect broke (I am average size). Called Bob's the next day to let them know what happened. It's been 2 weeks and no one has done anything. A technician from Guardian came to my apartment to look at it, he said it was not something that could be repaired and the couch had to be replaced. He also said it wasn't a manufacturer issue. Called Guardian and they said that they can't do anything and if I would have tripped on my rug and fell onto the couch they could have replaced it. I was told when I purchased my couch and the goof proof plus warranty that any damage that happens to the couch will be fixed or my couch will be replaced once, as long as I know exactly what happened to it. They have been falsely advertising their warranty.

I cannot believe the individual that they sent out to repair our furniture. Young and nothing to cover his wet/snow covered shoes. He stood on my new rug with these shoes on. His repair of the chair was unprofessional and careless. The delivery person who brought the chair to exchange with mine was able to fix my chair in less than 3 minutes... Does that tell you something? Now I am waiting for a part for the sofa/recliner for a USB port that is not working. I will definitely request that the previous repair tech not be sent out. I would like someone different.

Worst customer experience ever. Mattress which cost $100 to deliver could have fit in the back of my car had I known it was a roll of foam. Completely misshaped. Customer service stated I needed to wait for 30 days for it to realize it's full shape! After I stated that was not going to happen, my child needed a mattress to sleep on, not a mangled piece of foam. The customer service agent told me that is their policy and is clearly stated on the receipt then he hung up on me. I was duped by clever advertising and thought I would try to save $ on a mattress that "Bob" said to compare to a Tempur-Pedic. What a total sham and shady business.

We purchased bunk beds in November, for our granddaughter's Christmas gift, they were to be delivered and set up a week later. When the delivery people came they did not have the hardware for the bunk beds. We had to schedule another delivery date, a week and a half later. For the week and a half we were waiting, the boxes that the beds came in had to stay in my granddaughters' room, they are three years and four years old. When the delivery people showed up the second time, they didn't have the hardware for the bunk bed stairs. They also found that the first delivery team had damaged one of the rails for the beds. We decided to cancel the order and asked the delivery people to take the beds back.

We purchased a 3 piece reclining chair loveseat and sofa, salesperson said that they will all wear great. Just in case we got the warranty, because you never know. In June we noticed that the on seat on the sofa was sunken and looked 10 years old. So the tech comes out looks at it orders a spring, and leaves abruptly. I find out that the part is on backorder won't be in until October. Call on October part is still on backorder should be in December. The part finally comes in set up an appointment, the technician shows up same technician that was here in June, has no idea why they sent a spring and cannot fix the sofa.

A mattress was delivered to my house. The driver took possession of old mattress by removing it from my residence. Which was assumed to be put on truck and taken away. My husband came home from the mattress was outside the drivers left it behind. We called an were told it had a stain and we don't them. They did not inform us of this. They took it out and hid the fact they were not taking. They took possession of this it now belongs to them. They need to come and dispose of this mattress.

Bob's is running a scam by selling protection services. It's the worst experience I have. I have purchased table and chair from Bob's also bought their protection services including accidental damage. Please be aware they will not cover anything. Dont waste your money. First call, after 20 min and answering many questions Bob's just dropped the call - no follow up no communication. Second try to call them holding 40 min - still holding and then hang up. 3rd call, I got thru and I was told it will not be covered since I mention damage probably from the keys in my pocket and not 100% sure. They have denied since I said not 100% sure and that was the only info in the report although I have repeatedly said most probably damage from the keys in my pocket. Worst company, I will never buy from them. Dishonest business practice.

I purchased a sofa and loveseat set and it was delivered to our home. I had made it clear it was for our vacation home (which was too far for them to deliver) when I purchased it., We paid to rent a truck and hired some local people to help us move it in. After two weekends of use (one month after we purchased it) the sofa is now broke with a spring coming through the back. I called Bob's to discuss as I purchased a warranty... Not only was the woman completely rude, but I am now being told they will not come there and repair it. I will NEVER purchase anything there again and I hope no one else has to go through the same experience I had.

Bought a goof proof warranty with my sectional. Salesman said they would cover accidental damage. Filed a claim for mildew UNDER the pull out sofa and they denied it because I didn't know what had caused it. Bait & switch... They sell you one product and basically LIE about what will be covered. I will never spend another penny in Bob's. They just don't care about their customers.

I need a recliner because of several medical reasons. I tried the recliner and the salesperson said, "you don't look very comfortable." I said that maybe when I receive the chair I could adjust it to better fit me. I cannot adjust the chair to fit me. I have to have 2 pillows behind my back. I went in to the store thinking the store would take the chair back. I can have the chair picked up and told me I can have a store credit until Jan 4th. I tried the other chairs and could not find one that would fit my medical needs. I am very disappointed. I am a senior on a fixed income and don't want to keep a chair I can't. I also can't buy another because Bob's has my money and won't return it. A store credit is no good to me.The only thing I need is a recliner. I was not told about the return policy. I was just told to sign a paper. Very unhappy and will never do business at Bob's. Not sure if the 3 day policy is still in effect.

Hassle free extended warranty - Brought a sectional couch in 2015. Started peeling and falling apart after 1 year. Called the customer service center. Got a detailed email to send photos of the damage with a guaranteed response in 3-5 business days. It's been 2 weeks. Nothing. Called the customer service number and was told, "There is nothing we can do, we will send an email to that department of and you have to wait an additional 3 days for a response". Saying I am irate is putting it mildly. Never again. Stay away from this furniture store. The customer service is a joke. To take your money it takes seconds. To get help it takes weeks... Horrible customer service...

In 2013 bought a couch ottoman and chair. It was called the Maggie. Purchase it in chocolate color. Within the year couch fallen apart. The cushions spring are coming thru. Couch looks like I had it for 20 yrs or more. Would never purchase anything from them again. Very poorly made. And I paid cash. They also delivered me the wrong size couch. Had to send it back for right size.

First off I want to say Bob's Furniture is a joke and their Goof Proof warranty as well. I have bought thousands of dollars worth of merchandise from them and every time I would use the Goof Proof warranty. It gets denied. I have gotten damaged items that were delivered. I have gotten items that didn't last for 3 months at some point and I would call them and have a service person come out to figure out if a part is needed or needs to be replaced.

Please do yourself a favor and do not buy anything from BOB'S. Save yourself a headache and pain dealing with this people. I don't know how hard is to buy a simple bed until I went to this store. It take 4 delivers and still bring the wrong sets. Multiples calls to customer service. A pain in the behind and they never fix the problem. I finish cancel the complete order. And I never never ever going back to any Bob's store. Please trust me when I told you save time and money in another store. Run.

I was so excited and pleased with the selection at Bob's Discount Furniture. Until I had to deal with their customer service department. The first time I had to speak to them because I had received a text earlier that week that my furniture was going to be delivered on Saturday. Then there was no message with a time so I called. Their customer service department said they had no record of my delivery and that there was “nothing that they can do except fill out a form.” I asked for a manager and waited over 30 min only for him not to be able to help me and also no apology just a "There’s nothing that we can do and a Happy Holidays ma’am." I went to the store and the manager was helpful.

Drawers in bed were damaged upon delivery and required a second delivery date to install the broken parts. The new parts were in the wrong color and size, and could not be installed. Customer service was inflexible on scheduling dates and could only confirm two weeks in the future for a delivery time that met my schedule. Defective products should be prioritized in resolution to ensure customer satisfaction. I’m spending too much time waiting for the delivery trucks each weekend for this to be effective.

Husband & I have spent thousands of dollars on furniture & convinced to buy the extended insurance. Attached is a picture of my new couch from them. The serviceman said it's from human error? They decline approval. I have spoken to corporate to no avail. The Sales Representatives reassured us any type of tear or defect it would be covered. Not true! This is not the first time I've gone through this with them. I have the receipt but couldn't figure out how to sent it from my email.

First let me just start off and say how disgusted I am with Bob's Discount Furniture store. On December 9, 2012, I purchased a 100% “LEATHER” reclining sectional. More like plastic. After having the sectional for about 4 yrs almost 5, it has start to peel non-stop. 100% leather does not peel or strip. I have called Bob's on several on occasions about my issue and unfortunately they can’t do anything about it. “**”. May I just add I have a reclining La-Z-Boy sectional which is 100% leather for about 10 yrs and it has never peeled or strip. This has started to let me think what are they selling to their customers. My advice to consumers, DON'T GO TO BOB'S. YOU DON'T KNOW WHAT YOU MAY GET.

Bob's Discount Furniture Goof Proof Plus Protection Plan through Guardian is a joke. My table got scratched. Denied my claim, even though I was told they would fix it no matter what and I have applied for a refund. Going to register a complaint with the BBB. Insurance that doesn't insure. It's a scam.

We had a great experience in the store and ordered a coffee table and end tables. We had to reschedule our delivery and the woman sounded disgusted because the "furniture was already on the truck" for 2 days from then. She said that she rescheduled for Saturday, but when I called on Friday they said that she cancelled the order, but didn't reschedule it. The representative would not transfer me to the delivery people or to a supervisor, states that all he can do is take a message and that I have no choice but to wait. He told me that he has no deliveries available until Wednesday, but put me on a standby list for Tuesday. I called the store directly and was told that they are going to request an early delivery for Tuesday, but that I have to call back to ask about it later. I'm leaving town Tuesday afternoon and having company when I return. I wish that I had never ordered from this store and definitely will never order from them again.

Worst experience ever! Hope the items are better quality and more quality control so nobody has to go thru the painful... claim process. I can’t complain for the sale team but the refund policy and the quality of the furniture are horrible. Long story short, first purchase rec'd damage, after a long waiting time on the phone for over a good 45 min they promised me a full credit refund for the dresser. Of course, Bob CS forgot to mentioned that I will be responsible for the delivery fee which means I stuck with that charge for file a claim and get the damaged pick-up collected from home. Second claim (dinner table) took almost a month to get someone to fix it and finally replaced it. I think everyone agrees to buy items to enjoy them and not to file claims along with wasting time, money and much aggravation.

We had a delivery time between 9:15-1:00. We saw the tail end of a truck briefly at the end of our driveway at about 9-9:30. It stopped for about 5 minutes then continued down the road. My husband called to try and get them to see if it was them but they were gone. It is now 2:30 and we find out that THEY knocked on the wrong door and can't come back until next week!!! No excuse when we were home, cars in the driveway and cancelled appointments to be here. Very, very poor on their part and communication on their part or someone on their behalf was severely lacking.

I have a recliner with a bent frame that cannot be repaired. Also, sitting in it only periodically, the cushions have sagged to the point my arms get tingly and must move sideways to get the blood flowing. Company has been totally unresponsive. Service person came and turned chair on side and tried kicking it straight. Said it cant be fixed. Need a new part. In the meantime I have a chair that cannot be used. The chair and the extra warranty was paid for. I had to give a star, otherwise it would have been ZERO! I asked for a loaner and was told BOB's doesn't do that.

I ordered approx $10K worth of merchandise. They provided wrong delivery date and just showed up at 7:30 on a Saturday morning and woke up my family. Then 2 of the 3 bedroom sets were missing essential pieces so they left them for over a week sitting in the middle of my floor. 3rd bedroom set was scratched so they had to make 2 additional trips to get it right. Table leg was also damaged and required two trips. I was told on multiple occasions I would get discount for my troubles. Then when I called to ask about it told I was lying because they never give discounts. Furniture is just ok.

Bob's Furniture is ok but not durable. Especially when you have little kids, and do not expect their warranty to be any good. Purchased a bed for my child and was told by the salesperson to purchase the additional warranty just in case I had problems and the manufacturer would not cover. Long story short my child loosened the bed and it needed repair. The person came from the company and all he did was take pictures and tell me what he wasn't or supposedly couldn't do. Called warranty and was told they couldn't help. I was finally able to speak to a supervisor and was given instructions on how they would assist and they are making another appointment to come and repair the bed. NO ONE CAME!!! I will be forevermore going to their competition and warn future buyers. BOB'S FURNITURE is not durable and they will not cover damage even if you buy their warranty.

Be AWARE. If you purchase anything from this HORRIBLE company. When they deliver it make sure you follow them around your house so they don’t steal from you. A delivery guy stole my 7 year olds tablet from her room when he went upstairs to see where the bunk bed was going to go. Talk about a low life scumbag stealing from kids. Oh and how many other people does he steal from? Complete LOSER.

Purchased a bedroom set and dining room set in December 2016. It was delivered on Dec 23rd and all of the pieces were damaged! I called immediately to report it and scheduled another delivery for Feb 2017 (due to my work schedule). When the delivery truck arrived the gentleman asked me to come outside and look at one of the pieces of furniture to inspect it before they brought it in... He pointed out obvious damage and said that again is not acceptable. He dialed Bob's CS and spoke briefly with them and then handed me the phone to confirm the new furniture was indeed damaged before it made it into my house.

They will find every reason not to honor the warranty. They sent me to Guardian who then said it’s a manufacturer defect and Bob’s said it’s not and the cat is chasing her tail. I will NEVER do business with them again. So here I am with an exposed back to a sofa and staples scraping my kids! I am left with no choice but to try and re-staple to avoid further danger! In the meantime I call BOB’s again and the tech says I can’t use the warranty because I stapled it. Well why didn’t your guys fix it??? I don’t have the luxury of waiting for a 4th visit for a competent tech to come. Very shady person you sent over with no badge, no name, no card, no proper clothing and an out of state car from NJ when we are here in VA. The furniture is very poor quality and has frame damage neither Bob’s or the extended warranty wants to fix.

My sofa bed broke. I called for repair. Was told the repair part was on backorder. I waited months for part. It came damaged. Was told new part would come in 5 business days. 2 weeks later still waiting. I called back got the runaround and nothing has been resolved. No one seems to know anything. They just pass me from department to department.

The delivery was scheduled for morning then switch to afternoon. Now it's next week. No table for two weeks. Thanksgiving is here and I have to feed my family on the floor. WOW thanks for nothing BOB’S DISCOUNT CRAPPY FURNITURE.

Purchased the Mercury sectional last November along with a recliner chair for my husband. When they first brought my sectional the delivery team shattered my front door (which after 2.5 months of fighting I finally got a check replace the door) and damaged the chaise. The delivery guy tried to nail back the leather and use a sharpie to cover the tear. Come replacement couch it's covered in white powder come to find out it was in another person's home and they refused it so the factory puts the powder on just in case of bed bugs, uh nope! Now come #3 we finally get the set a week after my husband's back surgery in December. Fast forward to last week we are watching a movie and my husband feels like someone slapped him in his lower back.from inside the couch. The spring from our sofa let go and we realized there's a giant hole in the side of that cushion where it meets with the frame.

Visited the Riverhead location today and was treated extremely well. I was greeted at the front door and not pressured at all. I was able to browse the whole store, had a cup of coffee and a cookie on them as well. I purchased a sofa and interacted with a wonderful salesperson named Maryann ** as well as two unnamed managers who were equally friendly. I can't wait until I need more furniture so I can return.

Just recently we purchased a chair and loveseat from Bob’s furniture. Jim the sales manager and Kristine the sales associate tried to sell us the extended coverage for $99 but we declined at first. He came back and asked if we could do it for $49 if we would buy it. We said yes. I just received the paperwork in the mail and it was for one item neither the manager or sales associate has told us that!

We purchased the Hampton living room set to include the sofa sleeper, chair and a half with ottoman and loveseat. The set was delivered with damage (crushed frame on back corner of couch and holes in fabric, holes in fabric of loveseat). 4 delivery attempts later after same type of holes in various places after calling customer service for the countless time, I was informed they will not send another set out but I can keep what I have and they will refund me 30%. I went to the store and we set up a return for the whole set. They came and picked it up and told me I would receive my refund within 7-10 days. It’s now day 14 (their return policy is 16 days). We paid cash for the purchase.

I bought furniture from Bob’s and the customer service sent a repair guy out and he just ended up breaking my ottoman and attempted to fix my bed with just slabbing in a bunch of wood. Guess what? Didn’t work and my bed is broken. I will never be buying from them again.

I had originally purchased furniture from this company in April. Now, we are currently in November of the same year and am out to buy furniture again. Yes, the horrible furniture that I bought fell apart 13 holes. I luckily received a credit for my new furniture. I then went to the store to shop for my new furniture. We found some decent stuff and scheduled for delivery. That brings us to today, the day I get my new furniture. I was home at 1030 to await my new furniture delivery, 1035 turned into 1115, 1115 went to 1245, 1245 turned into 215... So on and so on... Finally, they showed up. Didn’t come to the door just left. I then called and was told they left the field so I had to reschedule my delivery. Completely unacceptable. Now I have a couch with holes, no money back and a customer service person who says nothing they can do. Do not buy from them. They only want your money and only care about that.

We purchased the furniture sofa, loveseat and chair (BRAVA SOFA SET) + GOOF proof worth $3000 with an assurance that it will cover all the manufacturing defects. The furniture that was delivered was bad quality and they replace at that time for three times. Now after 2 years the cushion started to sink and chair making noise. Sofa moves when we try to sit on other side when someone else is sitting on other side, so then I called the customer service regarding the issue and they sent the technician to look into it.

I ordered replacement items in October. I paid in full. I have not received the items despite several phone calls - each call over one hour - with customer service. My order has been cancelled - reordered - cancelled - reordered - been told it is overseas - been told that it won't ship till December even though the items are in stock - I have been given the runaround each time. I have requested to speak with supervisors who refuse to get on the telephone. I have overheard "trainers" tell the rep "just tell her that you are putting it back in the computer and call back in a few days."

The L-shaped sofa bed came. The two men brought it scratched the hall terribly, and also said when he saw my cat, that he would smash it (my cat) because he hated them. I was not home and my boyfriend told about this a long time after. Of course so I wouldn't get upset but things like that I need to know! Also, in the store when we sat on this couch to try it on for size, it was NOT the sofa bed, which they hesitated to not tell us. The point is, it does NOT feel the same. It makes ZERO sense for them not to have the sofa version, because that way you can get the true idea of what you are getting. The sofa part is extremely hard, and completely different than the part without it. Also, when you open the sofa bed??? The mattress at your knees to feet goes DOWN. And guess what! This is on purpose. I guess they finally changed, it because I cannot find any sofa bed pictures that look like the one we have.

I bought my couch about 3 months ago. The button for the electronic foot lift broke, so now we can’t recline on one side of the couch. We had to wait at least a week (can’t remember exactly) for a technician to come out, he sits down on the couch, asks to use my husband’s phone and while he’s on the call he says, “we don’t have parts on us, so we can’t fix your problem. We have to call to get the part, they deliver it to your house, then you call us back so we can install it.” Um, what??? So they tell us it’ll be 7-10 business days to get the part, well, a MONTH later, we had enough and called them back.

This is by far the worst furniture company I have ever seen. I purchased a couch, dining room table, recliner and bed set from Bob's. Everything I ordered has started to fall apart or not function correctly. My couch has started to sag so much in 2 years of owning it that my wife and I are basically sitting on a wooden frame by now. We bought it with 5 years of Goof Proof and manufacturer’s warranty. After multiple calls and sending two technicians out, Bob's refused to replace the couch or even offer our money back.

We buy the set electric reclined sofa set for my living room in May this year 2017 and buy the protection plan for 5 years and 3 weeks ago we saw the big sofa in the middle is broke and the left side sat is down, we no have childs, and we are not fat or heavyweight. Ok call to the customer service and give me the appointment for 11/4 Saturday between 4.30 to 6.30 pm. Wait for the technician and nobody come and nobody call me to say me why the service no come. Call another time and complain about this and give me another date 11/11 from 7.30 am to 9.30 am. Surprise the technician come 9.45 am, take the pic to my mailbox, no touch the ring bell or knock my door, and leave.

We bought a set of Bob's furniture. Cost 1900 total. Cost with 5 year warranty. With came in drawers on some furnitures didn't open. Said floors are uneven. Professional yeah ok!!! Came out twice with same story. My husband professional certificate carpenter happen to be home. We proved to them with laser gun measuring stick and guy agreed it furniture doesn't work. It cheap sticks went back. Company said it's our floor. By way Bob if your floor are uneven so would your ceiling be uneven. Wont come out anymore so give me back warranty money. Stop scamming people Bob with your professional that you hire!!! Sure they are!!! You get 2 chances only. I think they should close you down not Sears!!! P.S. BOB'S DONT USE FLOOR EXCUSE. IT SOUND SILLY!!! PS if took everyone funiture you go broke Bob.

About 4 years ago we bought two power recliners from the King of Prussia, PA store that just opened. We have issues with both chairs. First chair stopped working. It was a bad wiring harness. The service tech or the parts department sent the wrong part. No one from their service department called back like they said they would to confirm the part had arrived so they could have the tech come back and install it. The second chair just caught fire!!! Best case would be that they replace both chairs but I don't think they would and do I really want this fire-prone crap in my house. We were not using the power recliner controls when the fire started. What would have happened if this fire had started when I was not at home??!!

We bought a 3 piece reclining loveseat that is "fake leather". We decided on this because after telling the salesman that we were looking for furniture that would hold up to animals he told us this was very durable material. We also bought the coverage warranty. Well it is NOT durable. The material is peeling from the seats. The furniture also becomes disconnected if you move around at all. I called the company and they sent a technician out who said the material was peeling due to the dogs. So we were told that our extra coverage would not cover the seats because it is from the dogs. I spoke to several employees from both warranty plans to no avail. I was also told that the furniture coming disconnected is not a manufacturer's defect. So basically our 1 yr old furniture is peeling and doesn't stay connected and we're stuck with it. Never buying from them again.

I bought a recliner in July of 2017 and I was shutting my blinds and look at the back of my chair and the back of it a metal piece is sticking through the fabric and the other corner has a little hole in it. I won't be buying anything else.

I purchased a couch in September. I spent $800 on it and another $100 for the goof proof protection plan. I almost left while I was looking around because the sales girl got a visit from her boyfriend and literally hung out with him for a few minutes before kissing him goodbye... At work... While with a customer and her young daughter. Very unprofessional in my opinion. I got the couch September 11th. The couch cushions constantly slide around, so a few weeks after getting the couch, I lifted the "back" cushion up so I could slide the "butt" cushion back in place. I noticed the zipper on the "back" cushion wasn't zipped, and realized the zipper broke! I only had the couch for 3 weeks! My last $300 couch I had for 7 years. No problems ever. I'd still have it if it didn't live through two small kids spilling on it and cats puking on it.

I purchased a couch, love seat, ottoman and full box spring for my niece. They clearly tell you that you need to inspect everything when it is delivered and they will replace the whole item. 1st delivery, the couch and love seat had problems. 2nd delivery, the couch still had problems. 3rd delivery the couch still had problems. So ridiculous that my niece, and her mother, had to take the time to be there for the 2nd and 3rd deliveries. When I called to look for some kind of compensation for all the time my niece and her mother had to spend, and the fact that they were delivering horrible products, they actually told me that they would not make another delivery. They actually said "Why would you want it, if there are so many things wrong with it?" Like it was our fault that they weren't making a good product.

We ordered a bunk bed for a 3 year old from Bob’s. Days after the order we got a call saying it would take 3 weeks to get it in related to color. Which was weird because they displayed the color in the showroom. We purchased anyway and bought 2 Bob O Pedics for mattresses. So, as you can see we spent a lot of money. Over $2000. Then the day of arrival the truck shows up. The driver comes to the door saying, "We have a problem. We are missing the conversion kit for her bed. We can’t put it together! I asked before we left and no one knew what I was talking about.” "What!!! So you came here knowing you couldnt put the bed we have been waiting for for almost a month but paid for in full, for what." 30-40 minutes on my phone with customer service. She had no ideas what happened!

My wife and I have purchased many items from Bob's before and have been satisfied. However, on September 6, 2017, we went into the Columbia, MD store and purchased and two bedroom sets for our kids. We returned to the store and added two dining room chairs, and a living room set to the order so that everything can be delivered on the same day. Good thing we returned because we discovered that our previous order was canceled! No one bothered to notify us. Our kids really liked that bedroom set so we had to look for something similar and ended spending more money.

I purchase Bunk bed in Bob's furniture that was broken. I was keep asking them to fix or exchange for 10 months. Finally they exchanged it for me. I waited for delivery 2 months and they only delivered have bad. They made me move stuff and mattresses for them to be comfortable to work 3 times but I still didn't have what I order. Now I ended up having no bed at all for 2 days and my kids have no place to sleep. I hated the experience with Bob's Furniture. This is the worst store ever.

This is the third couch we got from them and all three had some kind of issue on them, we've never had this bad of an experience with a furniture store. We've always been satisfied with what we've purchased but with Bob's we've exchanged two already and the third one is damaged as well, the couch is ripped and the leg of the couch is broken. I'm very disappointed because we've wasted so much time waiting for the couches to come, we've been in and out the store, and constantly on the phone with customer service. You don't get your money back only exchanges and every exchange we've done hasn't been any better. I would not recommend them if you're looking for something reliable.

I ordered a sofa and two bar stools to match with my sofa. Unfortunately, the sofa didn't fit so they returned it but left the bar stools in the house. I went to the store to let them know and request a credit for the sofa and as well I asked to pick up the bar stools as there is no sofa to match anymore. They refused to have the bar stools back and up to today I still didn't get my refund for neither the sofa which is not in my house, neither for the bar stools I don't want. Moving is already so stressing, having your furniture company adding stressing on top of that is the worst experience that can happens to you. They are very affordable but the hustle and the waste of time is not worth it.

Bought a reclining sofa in October of 2017 at Bob's Discount Furniture in SCHAUMBURG, IL. I purchased the Bob's Goof Proof warranty along with accidental coverage. In a year we got the problem with seating pillow, it was shifted from the center to the side. I called and reported the problem and they sent a technician. He fixed it at home and made pictures. He told that he has never seen before that pillow is shorter than the seat.

1st purchase the delivery people didn’t set up sectional right, left a section unconnected and refused to lay area rug. I purchased at same time at Bob’s where I wanted it. It looked horrible. They pretended not to speak English and obviously said derogatory things about me. I finally gave up and complained to store. Another crew sent 2 weeks later and they fixed things perfectly however it made me realize how cheap the furniture is because the sectional pieces snap out of place easily!!

I was overwhelmed when I first entered the South Portland store, but was able to find the perfect dining room set! The associate who helped me, Vanessa, was knowledgeable and patient! Great experience!! I'll be back!

My entire experience was terrible. I paid good money for my set and from the time it was delivered it was damaged. They sent repair people to my house multiple times, tore the whole underneath part of my BRAND NEW couch, the damaged leg I got took 2 1/2 months to receive. Then after 5 months my oversized chair was sinking in looked like it barely had stuffing in it. Then to top it off the ottoman top cushion is shifting and looks like it's about to fall off. Then Bob’s Discount said that they are not giving me a new one because it's wear! Well if it was made properly and not cheaply made I wouldn't have had all these problems.

Purchased the Hampton queen sleeper couch and sectional pieces in September 2017, furniture delivered in October 2017. After unwrapping the three pieces my husband and I noticed that there were MULTIPLE areas where the material was separated from the base, matting visible and sticking out from the edges, the panels on each back side of the sleeper couch were loose and the STAPLES and tacks were visible. Opened the sleeper and both armrest had loose, separated material. There was a large hole in the back of the wedge section. The craftsmanship was just HORRIBLE.

I was given an appointment for service on my furniture and took off from work to be at home. I waited all day for the technician. At 5:30 I was called by the Service Dept to be told that the technician had arrived and left as no one was home. My doorbell was never rung. My living room window is open. I would have seen anyone come to my door. I spoke with customer service manager only to be told she completely understood my outrage but could do nothing to resolve my problem. Clearly the driver was a liar who just wanted to finish for the day rather than complete his service calls. NO effort was made by customer service, no accommodation given. Reschedule was all they would do. They are unconcerned, dispassionate and totally unreliable. They have no concern for their customers. I am stuck with them because I need service. But please, DO NOT use Bob's Furniture and end up in the position I am in.

My wife and I made a visit to Bob's Furniture in Hyattsville, Md. We were assisted by sales associate Mike **, the experience was very enjoyable and professional. His product knowledge was on point, I know that our next purchase will be at Bob's because the dining set we purchased was perfectly explained from with all specifications. WAY TO GO BOB'S. YOU HAVE A WINNER IN MIKE **.

First time buyer of Bob's. So this means I know nothing about the company. So... Day 1: I walked in with my moms all happy and ready to buy a bed and move into my new place. Some guy his name is Peter. I asked a lot of questions but he would go around the answer never giving me a straight answer. He kept saying we will go to financing - I’m thinking he’s gonna send me to those people in the corner with all the computers... nope he does it himself and says you weren’t approved. This guy checks my credit without my permission. I cussed him OUT! Smdh. I had to leave the store. I was getting too worked up. If I stayed I would have made a scene.

Not only did my brand new dresser's frame break but I was on hold with the warranty department for exactly 40 minutes until I finally decided it was time to give up. The dresser's metal holders on the sides just popped all of a sudden, I am now able to say I agree with everyone else opinion on Bobs, "IT'S THE WORSE!" And they got me to buy the 5 year warranty but guess what?! I'M UNABLE TO USE IT SINCE THEY DON'T FEEL CUSTOMER SERVICE IS IMPORTANT!! I was on hold with the store I purchased it from and the warranty department for an extremely long time and nobody ever answered.

Bought a $1800 living room set in February of 2016 at the South Attleboro Bob's Discount Furniture. I purchased the Bob's Goof Proof warranty along with accidental coverage. The seam of my couch separated when a family member sat down on it. I called and reported the problem and they sent a technician out to assess and fix the problem. When they got to my home they took pictures and explained to me that the seam separation was too big to fix in home and they would either send out the couch to be fixed or replace it.

Stay away from Bob's Discount Furniture and the Goof Proof Protection Plan!!! SCAM!!! Really, really bad experience... We paid $70.00 for the protection plan. Glass table got scratched after 9 months and they refused to cover it. The glass table top was $78.00. This is a different company... part of the problem. After all is said and done... I have a headache from being on the phone for 3 hours. No one is in charge nor will take responsibility. Best to stay away!!!

Bob's Furniture truck was delivering to a neighbor. They hit my new car parked in the driveway, picked up the pieces of glass, delivered and left. I have the whole thing on video. When I called, I kept getting disconnected, hung up on, and told that they will not pay for the rental car since it is driveable. Well, it won't be when it's in the shop! It has been a week, and they have done nothing. I don't want to use my insurance, they should fix everything for free. I shouldn't have to be reimbursed a deductible. I was also asked, if they fix my car, will I take down the video from the internet. If? There is no if, they are liable, I have a police report. The video stays. It's called social corporate responsibility, they should learn it.

I recently called to put in a claim on my furniture. At the time of calling, I had just seen my nightstand and there was marks on it. I called immediately upon seeing this. I'm a new mom with an infant, I work full time and unfortunately my husband works opposite shift to me so we do not see each other until Sunday. When I put in the claim, I had told them I didn't know how the stain got there that it looked like a ring from a cup, however it was on my side of the bed and I never had a cup there. I was told that it was denied because I could not tell them how it happened. I complained to my husband the next day when I saw him and he said he noticed a ring after he put a cup down on the table. He immediately called Guardian to tell them and we were told I had opted not to wait 24 hours or something to call them back. I had a screaming infant in my arms the entire call and never even realized what they were asking me.

From the moment my friend and I walked into Bob's (Burbank IL store) and was greeted by Danny, we felt comfortable and under no pressure immediately. He was very informative and pleasant. He was very patient even though I was a bit indecisive. He was working with another customer at the same time but at no time did he make us feel as he was annoyed, he was still able to give us the attention we needed.

Bought a sofa set 3 years ago and after the first year things started going wrong with it. I kept calling. They keep sending technicians out that don't do anything. The pull cord from one broke and cut my daughter's finger. I called. They fixed that then it broke again a few months later. The whole thing is wobbly. They send someone out to tighten the screws. What a joke. Last technician I had come out was today to see if they could do anything and same. They said they can replace the pull cord but can't do anything about the shaking and wobbling so I basically lost it and said forget the pull cord because every time they come out I have to stay home from work and by now I can buy a new sofa with all the times they send out people who don't fix anything!!! So today I decided to throw it out!!! No more headaches and I will never purchase anything from Bob's furniture store!!!

I purchased an entertainment center and Black leather reclining couch. The entertainment was set up and damaged from day 1. Door didn't slide on barn door style center and major gouge in wood. Was told they would send out a tech. Long story short a credit was given 20% of value. 320.00 or close to. Ok great, not so much. Credit never shows up in their "State of Art" technology computer system. I then get 4 calls after resolution asking me to take delivery of my replacement furniture. In which I explained I'm suppose to have a credit and accepted the damaged center just so I don't have to deal with them. Well I'm still fighting for credit, everyone is lost and my story could go on. Bob is a liar, period. He doesn't care about his customers. Evidently. Sad sad sad. Stay away. NEVER WILL I BUY ANOTHER ITEM AND I'LL BE TELLING EVERYONE I KNOW SAME!!!

We ordered a bed from Bob's. It was scheduled to be delivered on 10/17/2017 between the hours of 4:15 and 8:15 pm. At 4 pm, my husband and I tested the doorbell to make sure it worked and in fact it did. At 6pm, Bob's still was not here but it was getting dark so we turned on all outside lights and many indoor lights. At 6:20pm, I went out to drop one of my daughters off at gymnastics. My husband, who works from home, was here along with an adult friend and my other daughter. When I was coming home around 6:45pm I saw a Bob's truck parked on the side of the road adjacent to mine with no lights on at all. I assumed the truck was for us and the workers may have been taking a dinner break. I drove by the truck and then took a right onto my street and drove 2 houses down to my house.

I bought a power reclining sofa 2 years ago and paid extra for the Goof Proof. Recently, I noticed that some sections were sinking. Tech came and assess. He said that the spring popped out. After 2 days, a representative called and told me it's not covered under the manufacturer warranty. She told me that I can pay for the parts or I can contact Guardian, I think that's the Goof Proof company. Unfortunately, Goof Proof told me it's not covered because it was not due to an accident. I did not do anything special with this furniture except sit on it. So if it's not a defect, then their products are just probably below standard. I'm looking at the reviews and there were a lot of similar complaints.

I purchased a love seat a year ago. My experience with Guardian Protection Plan was dismal. I explained this to the manager, Christy, and she swapped out the damaged love seat for a new one. Sebastian ** was VERY patient with me, as I kept changing my mind on the choice after he would complete the paperwork then have to re-do. Thanks Bob's Discount Furniture. You WILL be seeing me again.

We recently purchased a sectional and bed from Bob's Discount Furniture. The initial delivery came without the bed's frame and the corner of the sectional was faulty - it sat way lower than the rest of the sofa. We had to call several days in a row and wait over 20 minutes for someone from Customer service to answer. After having a technician come out to check the issue, they sent us a new replacement piece 2 weeks later. When that piece came it had a huge piece of metal sticking out of it.

My wife and I visited Bob's Discount Furniture/GARBAGE at King of Prussia location on 8/2/2015. We purchased the Maggie chocolate loveseat and the Maggie Chocolate Queen sleeper and also purchased the Goof Proof kit for a total of $1,439.47... After a few months the cushions became very uncomfortable to sit on. You're getting poked with Springs and they are all lumpy looking. I contacted the King of Prussia store spoke with someone and explain the situation and they ordered me new seat cushions.

Went to purchase a bed and mattress, when I went to pay I advised the phone # is old and has changed. The clerk ignored me. I completed my purchase and when I got home it was missing the legs to the backboard. I live 15 min away from the store. I got home and noticed something was missing. I call the center and spoke to an Ashley who stated the legs were not given to me and I needed to drive back there (mind you I am 8 months pregnant). I stated, "Ok so now I have to drive back there. What type of compensation do I get for your dept screw up?" She stated, "All I can do is give you a 25.00 gift card." So I drive back there to only get the legs and don't even get the gift card and not only that the bed frame had a piece of the wood chipped off. Not very happy with the service I received at Bob's Outlet.

I brought about 8000 $ furniture from Bob's from Monmouth Junction, NJ. After 3 year one bed got broken suddenly during normal days. I was shocked. I called to customer service department. They so were rude to me. I have been told that whatever part has been broken, please give it to me I will pay. I got answered that, this product discontinued. "If you are not satisfied then next time you can buy from somewhere else." I did not got any refund or reimbursement. I just simply insulted. I request all the buyer please find some other place if possible rather than going to Bob's. Looks like their all furniture is very poor quality and customer service is sucks. Since it was before 3 years, I thrown all the documents and receipt.

We purchased the furniture (BRAVA SOFA SET) + GOOF proof worth $2000 with an assurance that it will cover all the manufacturing defects. The furniture that was delivered was pretty bad quality because the cushion started to bubble up and when someone sits it completely sinks in. And 2 weeks back I hurt my back pretty bad so then I called the customer service regarding the issue and they sent the technician to look into it.

We diligently searched furniture stores for the furniture that best suited us, and our budget. We settled on a couch, love seat, and recliner chair. I was very comfortable making this purchase as knowing someone would come out and repair whatever breaks or gets damaged seemed great. We happily paid for the warranty. Well, I thought I asked all the right questions however, it never dawned on me to ask how long parts take to come in when needed.

I have run out of channels to address the damages to my daughter’s house by Bob’s Furniture delivery service (Sheckleford and Simmons LLC subcontractor to XpoLogistics which is a first tier sub to Bob’s Discount furniture). My daughter and her fiancé, had purchased a couch along with kitchen furniture and chair from the Bob’s Discount Furniture location in Langhorne, PA. Due to the sofa arriving damaged Bob’s agreed to replace the damaged sofa, however, the replacement sofa also arrived damaged with a large slash at the top of the sofa.

BY FAR THE WORST!!! I purchased a bedroom a year ago, the nightstand just bubbled and cracked. It’s totally a defect!!! Well the warranty company declined my claim, saying it was a gouge and to follow through w/ the goof proof... IT WAS NOT GOUGED or I would have went right to Guardian (which I have)! So a sales associate I spoke to told me to lie and say you damaged it... BUT I DIDN'T!!! So I submitted my pictures and YEP it was declined and noted it was a manufacture defect...

Customer service gives a different answer every time I call, failure to rectify the situation after selling me a defective bed. I have had to call over 12 times and am still not sure what to do. I am highly disappointed and do not recommend.

Horrible experience. Steve, the salesperson in the Paramus store is the one who helped us out. We've been reaching out to customer service for WEEKS after purchasing our product. We purchased a coffee table, dining table, and sofas. The second day we used coasters before putting a cup on the marble table and it left a ring stain on both dining and coffee tables. We tried reaching out to customer service for weeks, on hold for hours, and no response. We contacted the store and Steve and he said he contacted the general manager and the general manager sent out an email to customer service regarding the issue and that customer service will get in touch with me. 2 months I've been waiting with no response.

Very disappointed with the quality of the furniture and the reality that the company doesn't care about the quality of the brand. We purchased a 5 piece sectional in 2011 based on the sales person's representation that the covering was very durable. After only 5 years, the covering has de-laminated and peeled off of the backing material so it's shedding and looks terrible. It wouldn't be as bad if the sales reps stated that the product would probably only last 4 or 5 years. But when you represent that it's very durable and yet it deteriorates in just 5 years, that's a different story. Unfortunately, Bob's doesn't stand behind their product. I will not recommend the brand in the future and will never shop there again.

Well we bought 3000 dollars of furniture and new bed & mattresses. No hardware to put bed together, no bed frame. Had to come back to store three times to get the right bolts. Finally they told me to get them and they would reimburse me for the hardware. I needed 14 inches & half bolts lock washers and flat washers and six & half bolts and lock washers & flat washers. Beside that I was on hold 15 to 20 minutes three times. Between gas tolls and my time they are a joke. I was in business 35 years. Never treated people like that.

WORST EXPERIENCE EVER - STAY AWAY!! We bought one of their PREMIUM 100% Mahogany bedroom sets for our guest room. WHAT A MISTAKE!! We thought buying their premium line we would get a better product... NO. We had to send back the HEADBOARD back three (3X) before we got one that was satisfactory, the bedroom set was missing two screw on "ball" feet, the footboard came damaged also with an actual piece CRACKED OFF and the mattress support slats were very light and soft wood that would Not support a mattress & box spring. Instead we had to get a traditional metal bed frame and fit that inside the mattress area. WE PAID EXTRA FOR THE "GOOF PROOF PLUS" Bob's Warranty BUT they said we used up our warranty on the headboard and REFUSED to do anything further.

I am extremely unhappy with my furniture purchase. I bought the Discovery power reclining sofa and loveseat. I also bought the goof proof protection plan. My salesperson did not give me a write-up on the plan, told me it would cover everything and they keep records now on the computer so you were all set. So we bought it. 11 months later I noticed 4 small holes in the fabric. I called the number on my receipt for the protection plan and they asked me what happened. I told them I have no idea. I walked into my family room one day and noticed the holes. I sent them a picture and they denied the claim. I talked to the manager and he told me to call Bob's and see if they would cover it because it looked like the fabric was bad. I called Bob's and after being on hold forever they told me to send them a picture.

I purchase a mattress with a twenty year warranty and was told wherever I go I'm covered, under my warranty and that's incorrect. Please pay close attention to whatever you're being told by the store employees, because you may end up in my situation or worse. The mattress started falling apart, which I contacted the Bob’s store and was told I have to bring the mattress back to NY. On Friday 1st September, 2017 a gentleman came to the house and took picture the mattress, and stated I will hear from a representative of the Bob’s store in reference to the mattress within 48 hours. NO one called, so I decided to inquire to hear that my mattress is normal wear and tear. The person I spoke with was very hesitant to give me information base upon my inquiry.

Aug. 7, 2017 purchased a counter-top table and chairs for my birthday. We told the associate at Bob's Furniture in the Manchester Store in Manchester, MO that we wanted the furniture delivered on Thursday 08/10/17 that we had company coming that weekend and we wanted the new furniture by then. To be ready for the furniture to be delivered, my husband and I was pro-active and moved out old table and chairs out and gave them away to be ready when the furniture was delivered. We got a call from Bob's call center that the furniture was to be delivered on Thursday 08/10/17 between 8:15 and 11:15. The delivery of the furniture came and when it was delivered, 3 out of 4 of the chairs were fine but the 4th chair was damaged.

My husband and I purchased a bed, recliner, and stool and have no complaints as of yet. As new homeowners we made sure to shop around before making any purchase. The sheer selection and cost won us over at Bob's. Delivery and set up was fast and the gentleman were very nice. I recommend Bob's to everyone!

Got the furniture but quality not good. Haven't had it for a year. Bed already falling apart. Sent pictures to customer care. They decline to fix saying that it's not covered under warranty. I spent 3000 DOLLARS and you can't replace the piece of wood broken that s fees into back of the bed. Don't waste your money go to Value City.

I purchased this brand new set. After a few months the drawers to the chest and nightstand began to lock and I could not open them. I had two technicians come out. Three pieces have this locking system and the tech deemed that I will always have this issue because the locking system is faulty. Bob's will not let me exchange the full set. They will only give me credit for the high chest And basically told me I will have to keep having a tech come until my warranty runs out then I will have to pay for it. First of all Three pieces have the locking system and they should take their bed back out of customer courtesy so I can purchase a whole new matching set.

Your delivery people rolled our $2100 couch up our driveway and 2 of the other sections were picked up over their heads & slammed it on the ground, breaking the frame. We talked to the store personnel. They had us call the complaint dept who made me even madder. They're trying to rip us off out of the $250 delivery fee. How can you have people work for your company break our couch and then charge $250 to bring in a BROKEN couch to my house? We tried to resolve this with your complaint dept people out of Connecticut and they said that your store policy is even though you broke our furniture, you still have the right to charge me $250 for delivering broken furniture.

I purchased furniture that was worth about $5000, with insurance, with the promise that they will cover every single defect on it. All this is a lie, I purchased a whole set for my daughter's bedroom including a desk, well after a year the desk started to cracked the paint and wood started to fall apart, well this is the time of the year they dont even try to send someone to fix it, because they said they cannot cover that, isnt that part of the wood proof protection they are offering??? Never again, wont make no business with Bob's no more!!

We purchased 3000 dollars of furniture with a Bob's Store credit card, salesman told us it was interest free for 1 yr. Well after the year they added 800 dollars to our bill and 800 less to our available credit and WELLS FARGO said no. It's not 0% interest for 1 yr. It's deferred for one yr and you pay the 12 months of interest it says on the bill and the contract we signed, but our salesman told us both it was 0% for a yr. 0 percent means 0 and it does in no way imply and it was never said that it would be added later, they should say its interest deferred for one year. So we called WELLS FARGO WHO ALLOWS THEM TO DO THIS SO THEY CAN SCAM PEOPLE TOO. And they said you gotta pay it. It said it on the contract, but when a store's closing in 2 mins because your salesman took you for 4 hours all around the place and sold you 3000 thousand in merchandise you TRUST that he is telling the truth and that one does not need to read all the fine print.

What a ripoff, bought a living room set at Bob's Furniture Discount. The worst decision I ever made. Called the manager, customer service support and the Goof Proof Insurance but nobody wants to take responsibility for the bad quality of the furniture. I bought the set 3 years ago and is falling apart. If you want furniture that last more than 2 years don't buy at Bob's Furniture Discount. Make sure you read the Goof Proof Insurance crap because they don't want to help you when you need them. The customer service, manager and the Good Proof were rude and nasty. I will not make the mistake again and purchase from Bob's Furniture Discount.

Their customer service is absolutely horrendous. I bought a couch and they delivered it broken and had no back to it, 5 months later all my pillows are ripped right down to the steam. I called customer service and I was told that it is normal wear and tear even with the Bob's Goof Proof.

I recently purchased a passion mattress with the power Bob. I spent over $3000 for the mattress set and I feel like I was misled. The salesperson told me that the delivery persons would set up the bed and test the power Bob to make sure it was working. The mattress had a black smudge mark on it and the power bob which equips the bed to move up or down was not connected. When I connected, it did not work. I also paid for the mattress protection pads, I was told that the delivery team would set up the bed and put the pads on the bed. This was not done.

When we walked into the store we were approached by a salesperson named Roger from the Calumet City store, he let us roam around the store without nagging us. He was pleasant and very friendly, he took care of all of our needs. He explained and answered all of our questions and was very helpful, will go back to him again. Now we have to wait and see how our purchase is.

Typically I have good experiences with Bob, but the WESTPORT - QUEEN SLPR/BOP - GREY that uses Bob-O-Pedic foam Sleeper mattress is prone to developing mold. After only 3-4 months of owning this product, it developed mold. I searched online and this is an ongoing issue with Bob's foam bed products. Bob's should re-evaluate this product or provide a solution. The couch is in a well-ventilated location.

I went into Bob's Discount Furniture in Orland Park, Illinois and I was approached by one of the salesmen (Sharif). He asked was I looking for anything in particular and I told him a silver lamp that was on the floor at one time. He went to computer and pulled it up and asked me was that the lamp and I said yes and proceed to tell me he would have to order it. Well my guy and I didn't bring our credit card. So to make a long story short. I went online today and ordered one of the lamps where are $99.00 apiece. By the time I completed my order Sharif from the store called and said he had good news and the good news is the lamps were now $24.00. I told him to give me 2 of them. Thanks Sharif for the call and great customer service!

I order living room furniture from Bob discount, one of them is defective. I asked delivery person, he said to me someone will call you and send someone fix it. I waited 2 -3 days nobody called me and I called customer service. They send someone to take a look. He told me: "Yes we will replace it don't worry it is factory defect, it's our responsibility". I waited more than a week, nobody came or called me and then again, I called customer service they said "We have a report. There is nothing we can do, your couch is absolutely fine, there is no defect" and she talk to me very badly. Now I am stuck. They we cannot take it back too. OMG what should I do, almost $1000.00 and they are not willing to fix either, don't want to take it back. I will not recommend to anyone delivery person make me fool and all customer service is bad too. Not go there. Bad experience!!!

Purchased furniture at the Warwick, Ri location on 8/1/17 with a delivery date of 8/4/17... I purchased a living room set, dining room set and a couch for my family room. When the furniture arrived the couch for the family was too big to get into the room so it was returned for store credit which would have been fine. On Saturday 8/5/17 I was contacted by customer service about the situation and was asked when I be in to pick out a new sofa and I said Sunday 8/6/17 which again was fine.

My boyfriend and I purchased the Aries series reclining sofa and love seat. We also purchased their goof proof protection. We purchase the set in January 2017. It is now August 2017 and the finish is coming off the fabric. We contacted customer care and they sent us an email saying that the defect we are reporting is not consistent with a factory defect. They have not even seen the defect. If I could afford new furniture I would but I will never purchase from Bob's again and I will also let friends and family know. Bob's does not stand behind their furniture.

Went to Bob's in Springfield, Pennsylvania and purchased a bedroom set that my wife wanted badly and went through the mill to get it in Dec. of 2016 and in July of 2017 we discovered BED BUGS in the head board. I went to the store to tell them and to keep it low key in case it was just an out of the ordinary thing and the people were nice. When my wife called them, she got a ration of crap from a service person who hadn't the guts to give his name or location or I would have made him eat the headboard for speaking to my wife like that. I plan on getting in touch with the health dept. on the matter. It is not right that people spend their hard earned money and get crap for the effort, in our case my wife has been taking bites constantly and I wrote it off to mosquitos or something from work. She had these red welts on her arm and it bothered her terribly.

Purchased a sofa from Bob's in Freeport, NY. Was helped by "Tish" a lovely lady who was very patient and understanding. I was somewhat indecisive but she never pushed me. I settled on a chocolate colored sofa but later the same day realized that it came in tan, Called "Tish" to change order to tan instead. She successfully did and my sofa arrived a day later than chocolate one was promised. So far I am a satisfied customer. If you shop at the Freeport store let Tish help you. I noticed a lot of "salesMEN" sitting on the sofas that I wanted to look at. None offered to move even though they all saw that Tish was showing. Tish - I highly recommend you. You are the best. Women are so great.

I have never even walked into a Bob's Furniture store! Never purchased anything from them and I never will! I have been receiving harassing phone calls from staff for months, even though I told them the first time they called that they had the wrong number. They have called 3 times in 20 mins switching numbers, same store manager on the line. They have collection agencies calling me every single day! Never EVER do business with these terrorists!! I will never walk into their store!! Being harassed every day for months and I have never done business with these trashy people. Stop harassing me for someone else's account you **.

Bob's Furniture are scum when it comes to customer service. My furniture was delivered on 7/16/2017 and I am still waiting on the second lamp to be delivered. Customer care has been contacted 18 times. It’s now 8/4/2017 and still don't have an ETA on when they will complete my order. Please let me know if there is another voice of reason for customer satisfaction.

Placed an order for a couch on 6/24/17. Couch has 3 pieces that connect to each other. The first two pieces that they delivered one of the pieces is a pull out and you can see there's a lot of space in between. The pillows are just sticking out instead of sinking in. I always had a pull out couch, never had this problem. The delivery guys told me it's fine. In few days it will sink it and nobody will see that space in between and nobody will see that's it's a pull out. Then the 3 piece was on back order which was fine with me and I didn't mind waiting but they told me I will receive the second piece July 13. When July 13 came they said it was on back ordered and they moved it to 8/2/17. When they delivered the last piece it was damaged.

Ordered a bed and they said it would be delivered on Wednesday between 930 to 130, did not receive it. Called that night and they said they had skipped us and told us they did not know why and that they would call back later that night with more information, did not happen. The next day we call after work and they say it shows that it had been delivered, but it had not been. Had to argue with them to get our money back. Will never do business again.

I filed a claim with Bob’s Discount back in April stating that their delivery personnel made several damages to my apartment while delivering my brand-new couch (in my brand new apartment). I made a second attempt at calling them after receiving an invoice that was supposedly attached to my damage claim; but when I tried to follow-up about it I was told that I never made a claim. So I decided to file another one hoping that I would now receive some sort of help with the damages to my apartment; which included a broken door hinge and damage to my wood floors. I was told that I would receive a call within a week and that my claim would take a while to access.

I purchased a couch and chair set in March, I believed it was new. I was asked did I want to buy a warranty on it, it was new so no. In June the springs start popping? WTF, it is new right? They will not honor their customers by fixing it because I didn't purchase the warranty. The couch was 399.00. I could have bought something else for 400 that was solid at another furniture site online. I chose to go to BOB'S Discount and I feel bamboozled! How can you as a merchandiser allow a consumer to purchase anything without giving them at least 90 days service on your merchandise? If I go anywhere in the future and they will not allow a minimum of service to something they deem payable merchandise, I am out.

I would like to report that when purchasing Bob’s Furniture it’s been a nightmare - the couch that was purchased came with bed bugs. My husband purchased this couch and we were at first very excited, we are expecting a baby in 4 months and we decided to get a newer/comfortable couch… little did we know our nightmare would start here. Instead of comfort we had nothing but bed bug bits all over our bodies, FROM THIS COUCH!!!

I see a lot of complaints but I've had zero problems. Purchased a storage bed and one of the supports wasn't fastened. I called and they came the next day to fix it. Bed is two years old and in perfect condition. I don't know about their mattresses though since I had just purchased a new one elsewhere.

I purchased the Montibello pub table. I was urged to buy their protection plan. The table is full of liquid stains and water rings. The literature included either the plan indicated that this type of damage was covered. What a joke. I reported Bob's and Guardian to the FTC for fraud. A technician from Bob's assessed the damage and determined that it was not eligible for warranty protection and told me to call guardian. Guardian said my claim was ineligible because to be covered it must be a single incident. Unbelievable! The sales people get you to purchase the plan to protect their garbage that they sell and refuse to honor it. I am embarrassed to have this furniture in my home and now have to purchase a new table NOT FROM BOB'S. I will never shop there again. My kids are getting married and I will make sure they don't get furniture from Bob's. I am so disappointed and dissatisfied. What a rip off!

Do Not waste your time buying furniture from BOB's. This is the second time I am experiencing problems with furniture I purchased from them. I paid for Goof Proof which always denies your claim. They say it's a manufacturer warranty and they deny you as well. Why I am paying for insurance. I purchased a dining room set from Bob's furniture. 4 out of 6 of my chairs broke in the same place which means it's not good quality and the manufacturer should replace it. Bob's sent out a tech that does not speak English well and he deemed it was not a manufacturer issue. All the chairs are broken in the same spot.

Bought a power recliner/rocker from Bob's and had it one day until the reclining mechanism went bad. They replaced the first chair and only had the replacement a few days until it quit working. Turns out the switch was bad and wiring was worn through because of rubbing with the recliner mechanism. Have been told on 4 separate occasions that the parts have shipped only to find out on the next call that they have not. I now have a chair which has been sitting in my house for about 2 months which doesn't work and keep getting the runaround with no correction or resolution in sight. Will never set foot in their store or purchase from them again!!!

I was a very happy customer of Bob's Discount Furniture until today. I have ordered 6 beautiful pieces of furniture from this company and I've been 100% satisfied with all of them until my couch started ripping. I was told today that it is ALL MY FAULT that my couches have ripped. If that's the case then why haven't my other 4 pieces ripped? The zipper has snapped on two of my cushions and I was told they could not fix it. They made it seem like I actually went and broke my zippers to my couch on purpose? Hilarious. The fabric has separated from the couch and back of couch and IT'S ALL MY FAULT. BOB'S CANNOT FIX IT. It has been fixed twice already which is totally not fair because it should NOT be ripping when people sit on my couch.

Bob's Discount Furniture store, DO NOT BUY THEIR PRODUCTS! They sell Factory Rejects, and you will NOT get a refund, even after the first rocker recliner I bought completely malfunctioned. Got the first chair replaced, and that, after only 5 months, the second chair, is worse than the first, so, I asked for a refund. Well, Bob's doesn't offer refunds. DON'T EVER buy from Bob's, unless you want to be seriously injured! WORSE STORE EVER for selling SAFE products!

My wife and I purchased our mattress from Bob's in November 2016 with the money we received from wedding gifts. We really wanted a quality mattress so we caved into the sales woman and bought one of the more expensive pillow-top units from their lineup. We purchased the box spring, frame, and all the recommended protectors from Bob's as well. We are now 7 months into owning this mattress and my side of the bed is sagging so bad that I have had to sleep on the couch to avoid tossing and turning all night. Finally, about a week ago I called Bob's and explained the issue and customer service let me know that they would have to send someone out to my home to inspect the mattress.

I bought a power reclining sofa from Bob's Discount Furniture two and a half years ago, as well as their Goof Proof Plan insurance plan. In less than a year one end of the frame broke. I called Guardian who provides the insurance for the Goof Proof Plus plan and they refused to cover the damage because I was honest with them and told them that I couldn't pinpoint how it happened; that it wasn't an "accident" such as a child jumping on the furniture, etc. I was told to contact Bob's Furniture directly which I did. Bob's Furniture sent out a tech who took pictures of the damage and forwarded those pictures to the company.

Bob's furniture called me in matter of minutes and resolved the issue I had with their Falls Church store and their partner Groof Protection!

I bought a couch, loveseat, end tables, coffee table and lamps. Everything has lasted well except for the couch. The frame just fell apart and I bought their goof proof guarantee which is supposed to cover the frame for 5 years. They refused to honor the guarantee because I didn't know how the frame broke. We did nothing but sit on it. I had it a little more than a year. I bought cheap and I got cheap.

I purchased a daybed from Bob's furniture about two years ago. I also purchased good proof insurance. The slats of the bed came apart. They sent a service technician who took pictures and informed that it could not be repaired. He said the store would contact me on two days to replace. The text however in his report Indicated that it was normal wear and tear and that. I refused for him to repair which makes no sense. The company refuse to send out another tech because they have to stand by their tech who is obviously a liar and possibly on a rush because there was a woman in his car waiting. I am not sure what would be the other reason for him to lie and not do his job. The company has stated there is nothing they can do for me. I will never spend another there and will never recommend any one else to purchase furniture.

Recently I had purchased 3 bedroom set, sofas and dining table for my new condo. They promised to deliver on June 25th. But upon arrival we found two bedroom set and couple of chairs were missing. They made an apology and promised to deliver on 28th. But when it arrived it was not correct one and missing. I contacted the store and customer service. I was planning to move to new house on July 1st and invited few guests. I had to cancel party since Bob's did not keep up their promise. They promised to deliver on July 5th.

For the first time I went to Bob's Discount Furniture. I was amazed how quickly I got help to find the perfect furniture that I needed. With the help of Gnouma ** I got not only the help but also advice about the furniture that I needed for my daughter. It was perfect.

My mom bought a double adjustable bed from sales associate, Joffre **, for my 96 year old dad a couple weeks ago. Dad found the bed to be too short and complained about his feet over the end of it. I went into the store again today to ask if they would exchange the bed for a queen or longer double. Usually they don't exchange the adjustable beds, but after hearing my dad's story, they graciously exchanged it for a queen size bed, allowed us to upgrade the mattress and didn't charge us a new delivery fee. This is the third time we have purchased furniture from Bob's and will definitely return. Great service and caring employees! Thanks for blessing my dad today!

Every time Bob's Discount delivers something to my house they break something. I keep buying back from them hoping they have improved on their delivery services. This time their delivery team broke a $300 ceiling fan, scratched the crap out of my walls and broke a family portrait I had on my wall. They didn't even seem apologetic about this breakage which had sentimental value. I called customer service and they lacked professionalism and did not care to rectify the problem. I will not be buying from this company anymore. Horrible customer service and delivery was awful. They really need to streamline their delivery processes and hire/train their team to do a better job at customer service and delivery. I bought a $1000 couch from them and at the same time their team comes into my house and break $400 worth of family goods. This is unacceptable!

I went to Bob's Discount Furniture in Langhorne PA and I was helped by their manager Janine ** who resolved my problem in a minute. Great customer service, very nice person. I will definitely recommend Bob's.Thank you.

I had a worse experience in my life with Bob's. I called to put in a claim for my dining room and bedroom set, the claim was only put in for the dining room set. The technician told us upon inspection the seats needs to be fixed. I bought an insurance called Goof Proof and was told it covers everything. Silly me for believing. I call them to follow up and was informed nothing was stated about the seats to be repaired. They just want our money for insurance. Bob's sales reps are the worst, they tell you what you want to hear at that point. A manager at the corporate office told me I was given all the info to take home... But when I was making the purchase I had to buy the warranty right then. So disappointed and appalled by the treatment I received from Bob's. They don't need me as a customer. I will never buy anything from Bob's, I would rather spend my money with Raymour and Flanigan.

My daughter and I decided to stop into Bob's in Indianapolis tonight to check out the new store. We met Tam who showed up around. I really appreciate her friendly demeanor and low pressure sales techniques. I appreciate the straightforward pricing and selection. The furniture is affordable and I like the styles. I'm a few months away from purchase, but will go back when the time comes.

My wife and I stopped by your Bob's in Brookfield CT to shop for a couch. The sales Associate Alesia was very helpful, not only was she knowledgeable, but polite and professional. It was so refreshing to meet up with someone of her caliber in the furniture business. When we decide to make a purchase she will be the first person I will ask for.

I purchased a new power reclining sofa and loveseat which was delivered on June 3rd. On June 17th, one of the power recliners stopped working in the fully reclined position and could not be manipulated to go back to the upright position. The position of this recliner was such that it is blocking the walkway from my front door and we need to climb over the couches upon entering the house. My significant other is an electrician and took a look at the wiring; the main power wire was damaged and almost cut through. When I contacted them to arrange a service call, I was given a service date 5 days later. When I asked if I could have someone attempt to fix it enough to allow it to go back to the upright position, I was told it would void my warranty.

We've already previously had a bad experience with our first couch set from Bob's Furniture, but were able to get it replaced through their replacement plan back in 2013. Those couches had to be changed out about a year after we had originally purchased them. They had been made out of bad quality genuine leather (did you know that genuine leather is ultimately one of the worst cuts of all leather?, and quickly wore out and had tears. We should have taken that as our cue to leave Bob's Furniture in the dust, but settled for another couch set from them, as well as paying another $100 on top, as the new couches cost a bit more than our first set.

I bought a dining set for about $2200. First delivery and table unfinished areas and pop up of nails from the table stand and shades of discoloration on table top. So called customer and they agreed finally to replace table top. All 4 times they brought the table with scratched and damaged ones. So I will wait one more time end of June to deliver a new table top after inspection or they have refund my money. Their stuff is from rejected suppliers I think. Anyway their Merchandise are absolutely bad. They are good storytellers.

Purchased $4600 worth of stuff from Springfield, PA store including GP. Had an issue with my love seat and the way it was reclining. They came out, corrected the issue, lasted about a week or so. Same issue happens again. They replaced the love seat... All is well. Then they tell me my GP doesn't transfer to the new piece... Ok whatever. I'll get a new one. Call customer care, they don't process payments. I have to call the store. Call the store, they can't take the BOB'S FURNITURE credit card over the phone. "Please come in with your CC and ID."

I purchased Avenger sofa and loveseat on 4-29-17. Which we are loving it!! I would just like to say Jessica ** at the Manchester location was our sales associate. She did a awesome job!!! The men that delivered our set also did a great job!! Thanks Jessica. :)

I purchased in February 2015 a King Size bedroom set. The Mattress was too heavy for the bed and bed kept sinking in on one side. I called Bob's they directed me to contact the Guardian for service. A Service technician came, checked the bed and stated he needs to order additional boards. After waiting 2 weeks, I called to get a status, was advised the part needs to be ordered and will be mailed to my address. 1 month goes by, I called and was advised the part was never ordered. By the time I received the part and technician came back, 3 1/2 months had passed.

I bought a sofa set with recliners from Bob's in late 2015. Lately when reclined it's like sitting in a hole and the back of the end pieces leans as if broken. Bob's technician visited on 6/7/17, looked at the set, took pictures & notes and said we would hear from them in 3 days. 9 days later I don't hear from them so I called and was told the technician found no manufacturer's defect so there was nothing they could do. I asked for a manager since this set is just over 2 years old and very uncomfortable to sit on. The manager said after reading the technician report there is nothing they could do but if I wanted I could visit Bob's showroom and purchase a different set. The audacity of these people to spend nearly $3,000 on a set and have to replace it within 3 years is ridiculous. Please for your peace of mind don't buy Bob's furniture.

I purchased a adjustable bed mattress for my husband with chronic heart disease for medicinal purposes in March 2017. First thing was that they delivered the wrong bedding, next they delivered the adjustable frame later and did not assemble the bedding as stated in their policy. Had to have someone else open the box and to our surprise there was no remote for the bed. Had to wait additional 3 weeks for the remote to arrive by USPS, even though I explained to them that it was needed immediately for medicinal purpose for my husband.

I PURCHASED A "BOB-O-PEDIC" MATTRESS 5 YEARS AGO. I went to move it last week and found the whole underneath was covered in BLACK MOLD!!! God only knows how long my husband and I were sleeping with toxic black mold. I called customer service filed a complaint, had to wait 48 hours for them to email me a picture request. So I took pictures of the mold submitted them to Bob's. I received an email later that day telling me sorry not their problem... OMG I've been treated for migraines for the past year and a half, had numerous tests to find cause. Nothing showed so the Dr. just diagnosed me with migraines from stress. I was asked at the time of all of my Dr. appts. if it could be environmental, of course I said no because I didn't see any mold. Now it all makes sense. But not BOB'S problem. I am currently contacting my attorney. They should not be able to get away with this...

My husband and I have purchased many items from Bob's before and have been very satisfied. However, on June 9, 2017, we went into the West Springfield store to buy a bed for our grandson. After choosing one and going to pay for it, we decided on another less expensive bed. We were rudely told the first charge could not be refunded for 16 days. After some talk, they admitted it could be refunded and we paid for the bed we wanted.

This is an outrage - BUYER BEWARE OF BOB'S FURNITURE DELIVERY. They don't seem to know how to deliver a couch to a second floor. A 5 minute attempt was made this AM. Last night 2 friends/not professional delivery guys removed a LARGER SOFA. So if you live on a second floor, I'd go to a different furniture store.

I placed an order in the store on Tuesday. They gave me a date on same week Friday to deliver the bed, the driver calls me up, "Sorry we can't deliver it today because the mattress got dirty," so I told them, "So get another mattress." The driver told me, "You have to reschedule a delivery date." Nobody from the company ever called to reschedule a delivery date, so I called them on Monday and ask them when they are going to deliver my bed. They said, "We'll try to deliver it on Thursday," I told them, "I don't have where to sleep till Thursday and I can't sleep on the floor. Do you want to pay me for the hotel." They said, "No you will have to wait till Thursday to see if we could push you in for Thursday delivery" and I'm still waiting.

In October 2015, my mother purchased the Blake drop-leaf table and four chairs from Bob's for me. I was present for the transaction. The agent who assisted us emphasized that if there was ever an issue with the table that there is "goof proof" protection. My mom was also persuaded to purchase - and did purchase - the protection plan through Guardian. There is damage to the table and neither Bob's nor Guardian will cover the claim. Here's how they get you: they tell you that scratches and stains will be covered when they are trying to sell you the protection; however they mention nothing about all of the exclusions - and there are LOTS of them.

I was persistent with my complaint and insisted on a second inspection. The same rep came and reevaluated the frame. They are finally replacing my sofa but turns out they no longer sell the skyline (thoughts it's still online for sale) so I received credit. I am glad to get credit so I will go back today but the customer service experience was ridiculous. It's as if no one is trained on what is appropriate so they each do their own thing.

I ordered and bought a mattress for my son. I was called and told it would be delivered the following WEEK. Today, as I was ready to leave my house an unexpected knock on my door came to see a FEDEX guy with a box from B.S. Bob's. He literally dumped it at my doorstep and left. The mattress I bought was not clearly stated that it was a boxed material. I did see boxed mattresses on their site, but purchased a regular mattress. Their website clearly states it is a Bob's delivery, set up to room of choice and a removal of all packing materials. What a lying deceiving b.s. full of crap company. Their customer service sucks. They had the nerve to tell me that service costs more!!!! Beware of BS. Bob's. STAY AWAY.

I had the worst experience with them. On 5/23 I went with my husband to Flatbush branch to purchase new furniture for our new apartment. Jasmine helped us and a very nice girl, this is not about her. After choosing dining room, living room, and bedroom, we signed the papers then she got a message that the dresser for bedroom will not be ready until 6/28. I thought it is ok I will manage till then.

I ordered my stuff from Bob's, I ordered three beds, three box springs and kitchen table and stools. They messed up my order seven times. One of the box spring did not fit in my room so they order me a split box spring. When they came to my home they dump the stuff in the hallway and left it there. They were very rude and told my son that they were not doing it, I came home to a nightmare. My 20 year old son set up the furniture three more times. They came out with the wrong paperwork saying they were here to get a mattress and drop off a box spring which was wrong.

I purchased a contemporary Bob-O-Pedic Recliner on 2/14/16 with the Goof Proof Plus plan. At the end of April 2017 my chair flipped over with me in it and all the ball bearings from the swivel portion flew across the room. I called Bob's customer service and they promptly sent a tech on April 25, 2017. He found that I needed a new swivel and the part was ordered. On May 25, 2017 I called customer service due to the excessive wait and was told the part was back ordered till June 18, 2017. At that point it would be sent to my house and then I have to call and schedule a tech to come and repair it.

Purchased furniture from Bob's Discount Furniture in Hunt Valley Md. Walked in knew what I wanted paid cash and set up the delivery for 5 days later. Easy so far, when Saturday came we had our old furniture removed waiting for the new stuff to arrive. No issues, until only half of the product was delivered. When my wife asked what now, the delivery people that barely spoke English said someone would call. When we did get in contact with customer service after being on hold for 30 min. They kept blaming other departments. Just fix the issue. Well after another 5 days we finally received the rest of our furniture. The offer was $75 off of a future purchase. No way. I will never buy anything from this company. And will gladly spread the word of the poor customer service that they provide.

Be Away from Bob's... Scam. During purchase the Bob's salesperson told us that we can tell the defects of furniture within 3 days of delivery. On the delivery of furniture the delivery guys took the picture of the defect and when we called the customer care they said us to send the picture of defects of the furniture and the response we got from them is they are asking us to use the protection plan for the defect and Bob's don't take this request. They are cheating customers... Stay away from Bob's furniture... It's a scammm.

I never purchased at Bob's Furniture before. A friend of mine told me that they have good deals so I gave it a try. THE WORST EXPERIENCE EVER OF MY LIFE. I purchased a mattress, but my wife and I noticed a very strong smell, like humidity or burn plastic. I called customer service and was told to wait one week, that the odor will go away. On the meantime, my wife and I were sleeping in the living room because of the bad smell from the mattress. The week passed and the smell continued. I called customer service again, I demanded my money back or a new mattress. The lady on the phone by the name Nataly told me that I was getting my money back in some type of credit, but I can only use it at Bob's Furniture, which I think is ridiculous.

Very disappointed with the lack of "customer service" from Bob's. I would never order another piece of furniture from them. My girlfriend and I bought a couch from a woman on Craigslist. The couch was originally purchased at Bob's. We needed a replacement cushion for the couch. We have the exact product and article number and know exactly which cushion we need. On three separate occasions, customer care rejected our part order because we were not the ones who originally bought the couch. How can they tell us that we can't pay full price for a couch part that we want? So fed up with them.

I ordered a bed online in which it was a sale last years model. It was shown in stock. A little while after I get a call and was told the base of the bed is on back order for up to 3 weeks. I was ok with that. A few days later Tuesday, May 30th at 4:27 pm I receive a call stating it is in stock and the earliest delivery time is Saturday. So I said ok and they told me they will call with a 4 hour window. Today June 1st at 3:44 pm I receive a phone call stating that they don't have the bed anymore and that it is not in stock. My order would have to be cancelled.

Stay away from Bob's! I purchased 2600 dollars' worth of furniture from them specifically because of their "Goof proof" accidental damage plan, which I paid for. I called to file a claim for damage by my children caused by marker and glue stick, and was told those types of accidental damage are excluded, even though in the store I was told repeatedly that any type of accidental damage is covered. Now Bob's is telling me there is nothing they can do for me and I feel completely cheated. One of the main reasons I bought from here is because of the accidental damage plan, since I have young kids, and they are just washing their hands of it.

Purchased a table and bar stools. One bar stool cracked and is discontinued. Product is covered under warranty and Bob's reluctantly agreed to give me a store credit to replace the stools however they do not have any bar stools in the store or online that match. Manager told me that it is the best they can offer and was unwilling to offer any reasonable solutions.

When I bought this dining room table it's a granite bar style table top with six chairs. The top of the table instantly had water ring marks on the table that you cannot remove. I contacted Bob's customer care. They did nothing. I contacted a manager. They did nothing. I spent $1,000 on a table that they told me I abused because I put cups full of coffee or glasses on the table. My responses "that's why I bought the table." I will never buy anything from Bob's Discount Furniture again and I would suggest no one else does and as far as their Goof Proof policy it sucks.

I came in to get furniture. Eric, one of the sales representatives took very good care of me. He was polite, helpful and it was overall a really great experience. I had to get financed by ANow and they were awesome. The managers were great. I would recommend this location to anyone. #gobobs

It's been only 2 years we bought power recliner from them. The spring of the sofa went bad. When we called for Goof Proof extended warranty, they called it "MISUSE of the furniture" and denied our service request! NO MORE Bob's Furniture. Total waste of money.

I ordered a kitchen table and set up a delivery date and time but because my wife used her name they canceled the order. They would not give us a chance to rectify the problem first. Customer service was very rude and uncooperative. Because of this incident I will never buy through Bob's again and have canceled my credit card.

We ordered a split queen size bed, separate box spring, separate mattresses with 2 controls to raise and lower head and foot of bed. What they tried to deliver was 2 separate box springs and 1 solid 1 piece queen size mattress! You cannot raise one side and not the other side!!! I refused delivery! We paid an extra $700 to have the option to raise and lower only one side! I was told to order extra long twin size sheets, which I did! We paid for everything, mattress covers, twin size sheets, pillow cases! We cannot use them! We had to put our old bed back together again. Ugh! Liars! Mattress Firm does sell a split queen size bed. IT'S SPECIAL ORDER AND YOU WAIT 6 WEEKS. FINE! I'LL GO THERE! AT LEAST THEY DON'T LIE TO YOU!

I refuse to waste more of my life describing the multitude of problems I have had with this company and their product. DO NOT PURCHASE ANYTHING FROM THEM! The customer service is a joke as they do not believe in providing any customer service at all. They deliver products that don't work (in fact we got a product that had European electrical connections so there was no chance for it to work from day one). Their repair people don't know anything. They refuse to back their products. They will NEVER give a refund even when it is so obviously their fault. It was such a waste of time, money and effort. Absolute worst company I've ever dealt with.

A couple weeks ago my husband and I worked with sales associate Laurie. She was as perfect as one can get in terms of her helpfulness, sense of humor, knowledge. We purchased a dining table and four chairs. This review is not really about her. Yesterday my husband and I returned to Bob's to purchase 3 hurricane candle holders. As we enter the store, there are 5 sales people sitting at the front of the store ready to pounce. One person actually got up to "help" us, Sam. We knew exactly what we wanted and told Sam. He then said, "We don't deliver those." At first I thought he was kidding but he wasn't. I said "Really?" I may have white hair but I am not an idiot. We then pick up the three holders to carry to a pay area. I asked if these could be wrapped as they are breakable. He said he'd have to call someone in the back to see if they wrap these.

I purchased a leather recliner in March of 2014. The recliner broke and I found a broken bolt under the recliner. I called in because I purchased the Goof Proof extended protection plan. I was bounced back and forth from the Bob's I bought it from to the department that was supposed to schedule a replacement of my recliner. When I was adamantly told that a technician would have to come out and determine if the recliner would be repaired or replaced. Why can't the item just be replaced? Obviously there has to be some sort of defect. The recliner is only 3 years old. I Then get a scheduled appointment for Saturday with a window of 7:15 am - 9:15 am. I called to say that time didn't work for me. The representative advised me that it would be noted that I needed the time to be changed.

Run away from this company!! (In general) Idk about this particular location but I had the absolute worst experience. My box spring broke on my bed and so did the wood support underneath because I have nephews who play and run, jump, and also because I moved. I called the 860 number and they put in the request to have someone come and fix everything. The guy comes and only does half the job. He calls the 860 number and tells them, they say, "We will replace it and the mattress for you." I asked, "Why the mattress?" and the woman told me that they are considered one item. I said, "Great." They set up delivery for me for TODAY!

I bought a coffee table from Bob's furniture and was dent one of the corners. So I call the store and they say I can't return it cause the customer care have to take a look at it. So when I speak to the customer service they ask for pictures even though the policy say that they are gonna send a technician, but I ended up sending picture and I never get a reply from cause they say, "Give us 24 to 58 hours to examine the photos." So after 3 weeks I contact and they say that they can't replace it or do anything about it cause it's not a manufactured defect. But still the item came like this and I tell them that.

So very disappointed in our living room couch and loveseat! When we were shopping for the set, we were talked into "bonded leather", how wonderful it is and durable with kids and animals! The "bonded leather" is peeling off and making a mess everywhere. Very embarrassing!

First off, notice that they delete their negative messages from FB and now I can't make a comment anymore! I went to Bob's to find a recliner and it took me 20 minutes waiting for a sales person to approach me (even seeing a few sales people congregate talking and one smoking outside near the front door). I finally went up to the service desk to ask for help. At that point, I knew I should have just left. But I wanted to give them a chance. The person who helped me was nice. But didn't exactly discuss the whole delivery system well. This was the rough part, Bob's canceled my delivery order. I called several times, the customer service agent I spoke to first hung up on me (I didn't think he knew what was going on). Then I called again for 45 minutes to discuss my concerns. They said I would be compensated for the failure of delivery on their end.

We purchased a king mattress from Bob's back in 2010. After only 3 years the mattress had two very large dents in it. We called the store and they sent a technician to come measure the depth of the two dents. The technician said that the dents extended down past 3 inches. We qualified to exchange the mattress for a new one. We went to Bob's and picked a different type of mattress from them and they exchanged it for us without issue. Three years into having that mattress, we have even larger dents in the mattress. Another technician came and said it is clearly a manufacturing error.

I had a worse experience in my life with Bob's. I bought an insurance called Goof Proof. I call them and they don't care about me. They said to me to call manufacture warranty. I call them and they send me back to Bob's, so make me feel like a fool. They just want our money for insurance. When you need, they give you a finger. So disappointed, I hope somebody from Bob's get in touch with me and solve my problem. They don't need me as a customer, they another thousands. Also they make me call them back many times, and at the end, nothing has been done.

We bought Stool Chair and Recliner together from Bob's Furniture in Brandy Wine, Wilmington, DE, on March 17, 2017. The day after delivery, I tried to return or exchange the Stool Chair to another one that we couldn't found it. I tried to return it, I called base Customer Services in Maryland. They told me after delivery you couldn't return it. When I complain more, he told me that you can sell it to someone else for half price. I paid $79.00 plus shipping and handling. The brand new chair sitting with no use. They should change their Policy, like other Professional business. I am really disappointed, that how they treat me.

We purchased a Bob-o-pedicure mattress, 2 couches, a lounge chair, dining room set, and sleigh bed and some decorative items in 2013. As of today, the only thing that survived is the mattress. We LOVE the mattress!!! But everything else was repaired numerous times via the product warranty and after the 10th-ish repair, we just got rid of them.

I scheduled a home service since last week. I have paid for my warranty to have my chairs keep getting loose. The repair team were supposed to come on Saturday and never showed up. When I called they came. All pack of lies. Would never buy anything from Bob's again. I advise anyone not to shop at Bob's. They are the worst service to have. TY.

I bought a new couch and chair at the Langhorne Store. I am overweight and in buying furniture am always cognizant of being sure to buy something that supports me comfortably. This was discuss with the salesman at the time who showed me and my wife furniture that seemed to support sitting comfortably. We purchased a couch and chair about one year ago along with an insurance binder covering the couch. In one year I could no longer sit in the chair or the couch because the cushions no longer worked. We went to the store to buy a bed for my grandson and I asked about the issue with the couch and chair. The salesman recommended after looking at the record that I should call customer service. I did so, and outlined the problem. They in turn, sent a technical person to look at the furniture. That technical person spend about five minutes feeling the couch and chair, and took a few pictures.

Two times Bob's got me!!! Purchased a swivel chair four years ago and recliner. Recliner mechanism had broke after two years. Got a warranty they said it's not covered but they told me when I bought it everything was covered on it, it was not. Swivel chair was bad after two years, just took it apart today and different screws are put together inside the chair knowing that probably at the factory or at the store they patched it and sold it to me. Very hard to prove it but never never again.

I bought furniture from Bob's Furniture and bought the protection coverage against rips and stains for 5 years. A small tear appeared on the arm. I called and was told that this would not be covered because of I didn't know how it happened. I told them that was not what their policy states. I will place a call to the Better Business Bureau and the state attorney's office with the OF Illinois. And the department of insurance for the state of Illinois. They take your money and run with it. Unacceptable.

I was looking for Theater chairs. When We walked in we were greeted by a young sales lady name India. India was very professional in every way. She was very knowledgeable and courteous. She didn't rush us to make a decision but offered to be of any assistance that we needed. While there she had other people waiting as she asked to be excused just to go over to Acknowledge Them and let them know to look around and she will be over as soon as she finished with us. I didn't find exactly what I was looking for that day, but because she was such a great salesperson I ended up buying some vases that was just gorgeous and odd. I just wanted to buy something because she was that good. She's a diamond and an asset to any company.

We have purchased MULTIPLE pieces from Bob's. The latest was a leather couch. We paid 1200.00 for the one piece. IT IS FALLING apart and like ALL THE OTHER pieces we have purchased from them it is NOT covered by GOOF PROOF... Please. If YOU MUST purchase furniture from them... do not WASTE YOUR MONEY on the additional goof proof. They will give you several reasons why it is not covered. Bob's is successful because they sell very low quality furniture for a 'medium' price... It is NOT worth what you are paying. Suggestion... You want a low price low quality piece. GO TO THE PIT with the understanding it will only last a couple years.

My wife is moving to an assisted living facility shortly. So we needed some bedroom furniture, mattress and some incidentals. Went to Bob's at Carle Place in New York and had a salesperson named Irma **. Told her how important this was to us as it was the first time in 50 years that we would be separated. Well, we thought we bought everything, left a 10% deposit (what she said was required) and told her we needed a delivery date of Friday (5 days after ordering).

The couch is one year old. Purchased March 2016. I was immediately remind that the couch was Over a year old (One month longer than a year). I pay for goof-proof protection that covers defects, spills, etc for 5 years. A tech came out, mind you with no business related clothing, an old cell phone that said nothing but took a picture and told me the sagging furniture usually could be filled but because it's leather, you cant do that.

I have been trying to purchase a King whisper set since 4/10. I was told that day that King whisper set, out of stock for a month. Should Have Left Then!! I should have went back to Raymour and Flanigan. The amount of money I am spending in fees with Acceptance Now, which I think is Rent-A-Center, by another name. I could have just saved my money and bought mattress with Raymour and Flanigan by now. So anyway I ended up with another mattress that was in stock, but uncomfortable.

We ordered furniture from Bob's Discount Furniture (Salem, NH) worth $4000 and we had 2 deliveries. In our first delivery we got wrong parts so they couldn't assemble the bed. We sold our old bed and our 67 year old mother had to sleep on floor. 2nd time they came with the right part but didn't assemble the bed. They just left the parts - and were rude, didn't even gave us time when they would come assemble the bed. After few days someone came in to assemble that bed for us and we figured out that the HEADBOARD was damaged. So again after few days someone came to replace that headboard. So many deliveries back and forth for the 1st order.

I purchased a couch and loveseat about 25 months ago. I also purchased the goof proof extended warranty. The furniture is garbage. The middle section of the couch falls through to the floor. I have been trying to get them to come out and replace/fix it for several months now. I can barely get them on the phone. By the time you go through the 27 phone prompts you want to shoot yourself. Complete waste of money. Total garbage.

The day before my adjustable cycled out of refund time the foot portion broke and got stuck in the highest position. First representative I spoke to told me I would have to have a technician check it out. It was Tuesday and they wanted to give me an appointment for Friday. I then complained and they sent one the next day who revealed that the bed was broken because of the Bob's technician who installed it. They then told me it would be 7-10 days before we would receive the pieces we need and then I would have to make an appointment to then get it fixed. I suffer from back issues and my partner recently had foot surgery which we expressed to the different representatives that we spoke.

I bought a sofa and love seat from Bob's Discount Furniture about 2 years ago. I spent over $2000 for it. It was leather and had a decorative thread running thru it. I voiced concerns buying it because I was nervous it would break. I was assured by the sales people and all involved that it would be covered under the "goof proof" policy I was purchasing. After two years the thread broke.

Bought a Bob-O-Pedic gel mattress from Bob's last June, lifted my bed to clean my bedskirt, and I found mold growing underneath my mattress. Bob's claimed it was environmental but offered me a reselect. I had no choice but to go back there and buy another bed from them. My bed will be delivered today and I hope I don't encounter the same problem.

Goof Proof and Bob's are a fraud. I got a dining table from Bob's. I got the Goof Proof protection plan for any accident. I call to claimed a accident on my table that got burned with a hot plate and they said they can covered after they said it covered accident like this. I'm very disappointed. I won't buy anything there and won't recommend nobody to shop there. And I'm definitely going to get a lawyer.

Worst experience ever. Bought 2 bunk beds top of line that they had there with the trundle and stairs not inexpensive by any means. Got charged a ridiculous delivery and set up fee because they will not allow you to put it together yourself. They installed the beds back in December, left missing bolts, stripped out parts, loose and warped parts. My kids could have done a better job putting these together. I've spent 6 months going back and forth with Bob's sending people out here to try and get these right. Finally I got them to agree to give me my money back and take the beds back. They refunded all but the delivery/set up fee... seriously they are charging me for something that wasn't done right! I still haven't received my credit back for the beds and they even screwed up the delivery route when coming to pick up the beds. Again I have to be inconvenienced because of their screw up. I will never buy anything again from this company.

We own a lift recliner from Bob's. It helps me get my paraplegic husband out of the recliner and back into his wheelchair. After just under a year the chair got stuck in mid-air. Repair service came and said it was the plug on the remote. We are covered because it is a manufacturer defect. This was Oct. 2016. We were told the remote would be mailed to us by Feb. March 1st came without receiving a remote. We were told mid-March, then beginning April. We still don't have the part and it is April 18. We were told today that it will be in by June. We can't use the chair without the remote. It has sat there for 6 months and now, it will sit another 2 months. This is ridiculous service.

I called customer service about being told they would not replace a mattress with a 20 year warranty that had been clean due to a stain. This was done in 2009, mattress was purchased in 2005, latest mattress was with hemp covering. Now tech came out and verified it met verifications for replacement, but the stain left from cleaning was larger than original stain but cleaning person said it would still have slight stain. Anyway Bob's is refusing to replace because of stain left by cleaning and will not investigate whether proper cleaners were used on mattress. I spoke with 2 customer service people today and 1 upper supervisor and told there was nothing they would do. I told them I would contact attorney, as well as Attorney General to a mattress. This is disappointing, but I will not let this go. I don't have account info at hand but I will look for it. It's been 8 years.

I purchased a living room set with TV console on April 8th 2017. I was told 2 times that it would be delivered on May 6th. Today we get a call that the console would not be delivered until mid June. I did ask them for some kind of compensation for the inconvenience they are causing and they totally ignored my request. After reading all these bad reviews I decided to cancel my order for a full refund.

Called Bob's Guardian Goof Proof Plan to report a tear in rear of one of my sofa cushions! They asked me for my "story." I told them that I had found the tear when my granddaughter was seen picking at it! They asked if I knew what happened? I told them I didn't know exactly how or when it happened! They refused to replace the cushion because I didn't have a Specific Incident to refer to! WHAT?? The cushion is torn so some kind of "Incident" happened. After several minutes of discussion I hung up.

Bob's Furniture is very cheaply made and garbage quality. They con you into purchasing their goof proof and warranties but when it comes time to perform a repair they blame you. Fake furniture, fake warranty, fake customer service, fake furniture. Do yourself a favor and shop somewhere else. While Bob's may be discount, it costs more over the long run due to the poor quality. I would give ZERO stars if I could!!

Bob's Furniture is a great disappointment. The goof proof is a lie. I have a sofa that does not recline related to a latch that broke. I called Bob's to get it fix and they came in and said there is nothing that they can do for me. I told them that I am covered under goof proof. Bob's stated that the company that make this particular sofa is out of business and there is nothing that they can do for me. Unreal... DON'T BUY ANY FURNITURE FROM BOB'S. LOOK AT THEIR REVIEWS!!! 2 THUMBS DOWN.

This is the worst furniture I've ever seen. I purchased this sectional a little less than two years ago. The peeling started about 6 to 9 months after I bought it. Now it is getting worse by the day. I am so embarrassed to invite anyone to my house because of it. I called the store and I was politely told it is nothing they can do to help me and I am stuck with the furniture. I didn't contact them right away when it started peeling but from what the customer care person said it was a sale item and they don't offer any refunds or replacements on sale items. Even though my furniture started peeling less than a year after I bought it, they wouldn't have done anything to rectify the problem even if I had contacted them sooner. I will never buy anything from this company again.

I purchased a power recliner from a Vernon Hills IL store. At the time the salesperson told me that if I didn't like the chair for any reason I could return the chair. Nothing was said that it could only be returned at the time of delivery and before the delivery people left my home. After a week of sitting in the chair I have had nothing but back pain as when in the reclined position the chair has no support. I called the customer care and was told that they do not take returns or exchanges and since I signed for the chair and I am now stuck with it. The delivery guy didn't even tell me to sit in the chair. He just plugged it in, tried the remote and tore out the door.

I have been with Bob's furniture for over 15 years and I must say this is the first time I am so disappointed and angry. I purchased bunk beds for my children several years ago and purchased a warranty because I know how children are. Well the ladder broke. I am getting the runaround from both BOB's and Goofproof. Their response is that because the ladder did not split with the grain it is not covered. What!! This is the worst. Never again. They don't cover anything. If my daughters fell against the bed that may be covered, but because they used the ladder the way it was supposed to be used it's my fault and the warranty will not cover. Run from Bob's don't walk. I was told by a supervisor "Mary" and customer service rep "Ebony" that I should have read the warranty first and not be so trustworthy of their salespeople. They make commission on their sales of the warranty and lie.

Bought a leather couch & loveseat from Bob's for $2600. After 1-1/2 years leather started to wear down completely. The sofa was a sleeper- cushions won't stay on sofa- Velcro that holds them in place is shot. After being declined for a warranty and complained they sent somebody to the house to look at the issue with both pieces. What he told me was that I had a legitimate complaint and that the furniture should be in better shape considering the age. After waiting for almost 2 weeks for a call back finally called them to be told what everybody else is told - that it was normal wear and tear. My mother purchased two recliners about 10 years ago - when the leather started to peek on her furniture after 2 year she was told the exact same thing.

In November I purchased a couch and loveseat with recliners from Bob's. From the initial time of delivery it was a nightmare. Recently I had a issue with the headrest of the couch, the motor had stopped working, so we called Bob's goof proof because you can not purchase any item from them without it because you will certainly use it. The service tech came and said it was the motor and had to have the part delivered and once it was delivered a service tech would come back to install. I received the piece by mail. I arranged another day for service to come to install the new motor. The service tech came only to find out the piece was the wrong motor!!!