Bob's Discount Furniture Reviews

We bought the Atlantis sectional last year in May with Goof Proof insurance and the material of vinyl started wearing off. We called customer service, Goof Proof service, we went to store manager, none of them are helping to solve this problem and now we are stuck with the couch which looks old even though it is not even year old. Very bad customer care service. Please don't buy furniture from Bob's Discount furniture store.

I bought a couch set in August 2015. All leather and the Goof Proof plan. The leather on the seat is short so it exposes the cloth. Bob's won't repair it as they are saying it is normal wear and tear. But it's not, the leather is too short. The Rep today said that is expected after 1.5 years of couch life and that the cushions shrink. What??? Yup that's what she says. But then if the cushion shrinks would that not actually help the leather shortage? Anyway a hole exists now on the exposed cloth. Goof Proof won't pay because they said it is caused by the manufacture defect that Bob says does not exist. And because I did not witness the hole being made they will not fix it. Yup!!!

My entire set became loose and wobbly. One stool was practically hanging, the side of the table was buckling and chipping. I called the Goof Proof Protection Plan. They sent out a technician. He looked at the table and said he could possibly patch it up and glue it as far as the stools. He said he might be able to go to Home Depot to get screws. I paid for a table set not a patchwork quilt and a carnival ride! He said he couldn't repair the table. He called the office and put me on the phone with customer care representative. She suggested I call Guardian the other party who is responsible with the protection plan.

Sometime around April 1, 2017, I called to inquire about utilizing my "Goof Proof" protection. After being asked several questions regarding the problem with my leather sectional (lasted about 20 mins. or so), the rep told me I was denied. To say the least, I was not happy. About a week later I called the store I made my purchase (East River, NYC). I called to ask if I could purchase a new sofa cushion because my cat urinated on it (disgusting, I know). She then transferred me to the customer care hotline. Rep, Katrina, who was pleasant, initially, told me my sofa was probably covered by my protection plan. She informed me that this was handled by yet another group and put me on hold several times to contact them (this was April 8, 2017 around 11:30 am). After the last hold, she never returned to the phone. I held on just to see how long she'd keep me on hold - TWO HOURS I held on before calling in again! Their customer service is disgusting!

I purchased 2 chairs from Bob's Discount Furniture. Arrived on April 7, 2017. I was very disappointed so I called them to return the chairs. They would not take them back. They advised me it was not their policy to take back furniture. I am now stuck with these 2 chairs that I do not want or even have the space for. Is there something I can do to convince them to take them back. The chairs are very uncomfortable and they have a bad order. Can someone please help me. We live on a fixed income and now we have to pay a high amount for something that we can't use.

My parents purchased a bedroom set for my daughter from Bob's Discount Furniture and purchased the Goof Proof Plus plan in belief that it covered all accidental damage. Upon making a claim we were told that the damage wasn't covered because it was a hardware problem and the insurance only covered wood. If this were a one time incident it could be put down to a dishonest or uneducated salesperson but upon investigation on this site, the BBB, Yelp and Bob's Discount Furniture's own Facebook page, the practice is widespread through the company. Goof Proof Plus is a scam that should really be stopped. The company is knowingly taking money for a insurance plan the Bob's Discount Furniture does not expect to cover any damage.

I ordered the area rug in January 2017 and it was never delivered. Bob's kept telling me that it was on back order and push the date. Finally, when they ensured me that the rug was going to arrive on Sat in the middle of March. After waiting all day it never arrived. When I called customer service tells me that they came to my house, but no one was there. Meanwhile no one left my house waiting delivery. Bob's customer service then said that they couldn't do anything, but reschedule for three weeks later.

Customer service is not everything when it comes to Bob's Discount Furniture. Being someone who has worked for years in customer service and who also to this day treats everyone with respect, I can tell you this is not how you want to be treated. Especially when you spend so much money. GOOF PROOF my ** -- they sell you on Goof Proof and tell you not to worry that it covers XYZ then when it comes down to it they cover NOTHING!!!!! Quality IS **. So my point is, spend the extra money because in the end you will get better quality (which 100 percent matters) and you will get MUCH better customer service!

Purchased a couple of electric reclining sofas from Bob's and within the first 4 months, the sofa was serviced 4 times. Today was the 4th time and the service tech smelled like he'd been smoking in a room of 50 pungent cigars lit at one time. It's been 4 hours since he left our home and it still smells horrible in our home, it's awful! A half of a can of Lysol spray didn't even kill the odor. Wake up Bob's! Have some consideration please for the individuals that keep your company in business - Your Customers!

We bought a queen size mattress from Bob's, a Bob-O-Pedic hybrid set, with an adjustable power bed. 3 days after delivery, when I lay down, with a 7-8 inches distance from the edge, my whole body leans towards it. There is no support towards the edges. A queen size bed would work fine for one person but not for 2 people. To solve it, I wish to get an upgrade but they won't exchange the power bed, only the mattress. I cannot afford to re-purchase a new power adjustable bed and now I am stuck with this purchase. So much for the "no gimmicks". Not satisfied at all! BEWARE!

I purchased a 6-piece bedroom set from Bob's Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL--in cash--on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn't have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery.

So I bought a sofa. After six months I noticed that it was rip all around so I call customer service to sent somebody to check. They never came so I called again. The guy came. He took pictures of what was wrong with the sofa. I never got an answer from them so I called two months later and the guy who answer my call, he told there is nothing we can do. It's not a manufacturer damage when they took pictures so his final answer was to purchase another sofa. I will never buy anything from Bob's Furniture and I will let my friends know so they don't buy anything from the store and I post on FB, Twitter so people know to don't buy anything from Bob's Furniture cause after you buy things from them they don't take care when something is wrong. It's the worse furniture store.

I bought a dining room set in 2014. Now 2017 one of the legs from one of the chairs broke. Called BOB'S. They said is not them. Is Guardian who have to repair or replace it... But Guardian said NO. Is BOB who have to repair or replace. SMDH. Both of this companies are a thief. They want to charge me to replace the leg. All a SCAM. NEVER AGAIN I WILL GET ANYTHING FROM THIS COMPANY. THE WORSE! And I'm telling everybody not to shop here EVER!! Social media will know how BAD this BOB'S company is!!!!

I bought a dining set and include the Goof Proof (to ensure the dining set in case any damage). It's been 3 years since I purchased this dining set, the leather material from the chairs start to peel off. I call Bob's to find out what they can do since all the chairs have the same problem and my Goof Proof is good for another 2 years. They told me to contact Angel Guard for Goof Proof and they ask me to take pictures of the chairs and email to them. I send the email on 2/24/2017 and today 03/22/2017 a month after I haven't hear from the company, I call again and they told me that my Goof Proof will not cover the damage of the chair because they only cover for accidental damage. My point is, why they offer this type of (warranty) if they will not fix the problem? This is another way how they scam customers. Their furniture don't last and they lie with the Goof Proof.

When I purchased furniture from Bob's, I initially had no worries. Then, I had a spring on the love seat pop loose, read the reviews on this site, and immediately began to worry. I'm happy to say that the whole experience was very well handled. I called them on Sunday, March 19th and had an appointment scheduled for today, Wednesday 22nd. While the repairman did not arrive in the estimated window. When he did, he promptly repaired the love seat and was on his way. I can only hope that future encounters with Bob's run as well.

The Mercury Right Facing Sectional comes in two pieces. The long sofa part and the chaise. We decided to waited two weeks in order to get delivery on a Saturday. Got delivery on a Saturday but it was the wrong side chaise. Rescheduled for the correct chaise and had to take off work because they could not come on a Saturday for another 3 weeks. Another day off from work and they delivered the same wrong chaise again. They still could not add us to a Saturday and hence a third delivery day scheduled and 2nd day off from work. I called the store and they said they deliver in the morning. Then I get the text, they will come between 10:00 and 2:00 pm. So I call the store once again to say morning only. I was notified by computer voice mail they would be there in 45 minutes at 9:30 am. They did not showed up at 11:10 am.

We bought my teen daughter a bed for her birthday in April, 2016. The other day, we noticed that the wood that supports the slats (platform part) had split and therefore the mattress was sagging in the middle. I spoke to a customer care consultant who was able to make an appt. for someone to come out to assess whether the bed could be fixed--the earliest date was for one week later. Apparently the request had not been submitted because I did not receive a call to confirm the appt and, in addition, there was no record of the call in the system. The manager at the Hunt Valley, MD location and the sales associates were lovely and apologetic, but the disconnect between the store and the customer care division was just awful. At this point, my daughter is still sleeping on a saggy bed and we're not sure when the bed will be serviced or replaced.

I bought furniture at Bob's. I bought the protection plan that the salesperson said anything at all I could call Bob's and it would be taken care of. It was all a lie. Don't purchase anything ever from Bob's. It won't be worth it.

We went in to buy an inexpensive table and 4 chairs for our fam. room. for the grandkids to use for coloring etc. to replace an old plastic table and 4 chairs (cost approx. $40). We talked to a salesman, Jack, told him what we wanted, selected what we wanted, gave him all the info. needed, listened to the speech about the replacement 'insurance' and declined to take it. We then waited for Jack to enter the info. into the computer, we then WAITED AND WAITED for some yahoo (some floor supervisor) to come and 'verify' the sale. We then had to, ONCE AGAIN, confirm our telephone and address and desired product. We THEN had to tell this rude and aggressive salesman (Jeremiah or something like that) NO about 10 times as he tried to RE-TELL us about your great (NOT so great according to other reviews) replacement/repair 'insurance' as he more and more aggressively pressed us to listen to his spiel.

I bought Sofa about 7-8 months ago from Bob's Furniture with 5 year goof proof Plus Plan. A couple of months ago we notices small scratch at the back side of the sofa, that was on back side and we just ignored that as don't want to take off from office for appointment and follow up with customer care then Goof Proof... A couple of weeks ago, my sofa hit the wall while moving one place to another in my home and got small cut at the corner that was clearly visible from a distance. So we called Bob's to get that fixed, someone came from Bob's, took picture of both scratch back side and cut at the corner. Representative told that "I have sent these picture, someone from Goof proof will call you to replace this piece. Our part is done".

Bob's delivered a couch to my house. In the process, the delivery person stepped on a heating vent on the floor which caused it to break and then caused a hole in the ceiling of the basement below. We called immediately and filed a claim. After weeks of being given the runaround, I was finally able to speak to someone. Now, they are denying my claim to pay for the damage due to lies from the delivery person. I have photo proof and have documented all calls and emails exchanged.

The customer service is the worst I have ever seen, friends warned me but I didn't listen. They Lie to you to sell you merchandise and then lie again when it doesn't show up correct and you have to go to the parts department. Bob's slogan should be "BUYER BEWARE". I am currently on hold trying to get answers from them for over an hour and they are transferring me to a supervisor - but check on me every few mins to see if I hung up yet. GO TO ANOTHER FURNITURE STORE. DON'T DO BUSINESS WITH BOB'S.

I have made numerous purchases from Bobs. I realize that this isn't Thomasville or any other 'High End' furniture. I have never had a problem at the store (Riverhead, Lake Grove), in fact when something was once delivered damaged they returned within days and replaced the defective parts. My issue is when a defect was discovered after delivery.

Bob's Furniture wants to be paid in full for furniture that won't be delivered for up to 6 months. After leaving a deposit of $500.00 on Jan. 22 for 2 recliners and 2 couches the salesman said it would be in 4-5 weeks and then need to paid for. Two months later no furniture. They want to be paid in full $2678.00 and it still may take 4 more months. Bob's very misleading. DON'T BE FOOLED BY ALL THOSE BS COMMERCIALS. This took place in their new Riverhead store.

Horrible setup in this company. When I called to make a claim before the year was done I was told once things are delivered no returns can be done, things began falling apart about a month after delivery, got replacement, sent someone to check no issue. 2 months later again issues with dressers, knobs falling, wood is of worst kind. Paid for goof-proof because we have kids, they are worst than the FBI needing exact time date and how things happened. Like wth, things are falling apart!!!! No help.

I purchased an adjustable long sized bed from Bob's Furniture. When they arrived it was 3 Spanish gentlemen who did not speak English. They set up the bed upstairs while I stayed downstairs due to hip surgery I had about 4 weeks ago. After hearing much banging around they had stated they were done. I asked them if the bed was all together and everything worked which they responded in very broken English.

Bought a living room set 2 years ago. Bought warranty. Spring are coming out. Couch is ripping. They send someone out. They said Bob's will get contact with us. No one called. They refuse to replace my furniture. They are thieves. I'm gonna have to contact an attorney.

Spent just over $5000 CASH purchasing their "bob-o-pedic" king size mattress and box springs, a complete living room set that we picked out on our own. We didn't purchase one of their "bundle deals" as well as their "5 year Goof Proof" insurance. We chose a matching reclining loveseat and reclining power sofa with heat, massage and lighted console. We then chose a high end coffee table, matching end tables and 2 lamps.

On 3/03/2017 I got a furniture delivery. I was told the sofa wouldn't fit up the stairs or elevator. The delivery man had me sign for what I received and told me to call the store or go online or visit a store closer to me and tell them I need a smaller sofa. I asked him if it came smaller. He said, "Yes." I called the store when they opened and I was advised by a sales rep that it did not come smaller. He said, "The delivery man did not want to take it back." He told me to call customer care and explain, which I did. The rep who answered told me I could send the piece that I received back but could only get a store credit. She then said that her supervisor said I had to keep it because I signed for it. I advised her the delivery guy assured me it came smaller and he had me sign for it.

I believe in giving credit where credit is due. After having a rather unpleasant experience with their delivery service, I had to call Bob's Furniture in King Of Prussia, Pa, to schedule service on their adjustable base that was never assembled by the delivery personnel. I actually had two very pleasant service technicians that showed up in the time frame given, explained what had to be done, and made sure that we were happy with their work and the product. I don't know their names, but we had an older gentleman, and a young man that appeared to be a trainee that was learning the business and they did a fantastic job!!!

I recently purchased a coffee table, end tables, and dresser. When the furniture was delivered, the delivery guys set it up in less than 15 minutes. As they were about to leave I asked to check the furniture for damage and unfortunately noticed the dresser they put together was defective. It had 2 different leg lengths. I was told it was the floor. We moved it into another room and realized it's not the floor. They said I would get a call from support by the end of the day to setup the exchange. That never happened. I called the next day and had to explain everything that happened since nothing was relayed.

Clarissa ** from the customer service department and the whole customer service department call center (not the actual sale store, the customer service call center for delivering) she told me that I was calling too much and that she can't do nothing about it. That I just basically have to wait till whenever the ** they want to deliver my merchandise that I paid for!!! She seemed uninterested and very rude making me feel that I didn't have the right to claim my two time undelivered merchandise.

I bought a sofa from Bob's and got the goof proof protection plan. My sofa start to crack and peeling. When I call Bob to report about it they giving me hard time saying that can't happen to the sofa as it a 100% leather so they did nothing. A few month later my sofa rip. I call the goof proof to file a claim. They said Bob have to take care of the leather peeling first before they do anything. I call back Bob's. They send someone out to look at the sofa. When they came nothing happen. I call, they saying that they can't do anything as the sofa is 100% leather. They don't want to change or exchange my sofa. They just rob people by telling them get warranty and goof proof is waste of money when they will not fix or replace so what can I do now? Someone help with some advice. Ask to speak with supervisor claim he is not around. What kind of company is this.

Bob's Discount Furniture IS a REAL NIGHTMARE, to say the least!! 5:29 AM - Phone robot said that they'd be at our place in LESS than a minute. After 15-minutes waiting in our freezing hallway, I went back into our apt & tracked delivery. Said that it was in transit, and that I was their FIRST stop. Tracked it again: Will be there between 6:00 am & 6:15 am. Tracked again: Will be there by 6:55 am. Tracked again: Will be there between 7:00 & 7:55 am. I called the corporate office and was LITERALLY on hold for 1/2 hour, waiting for a manager to pick up, with horrid piano music playing. The manager told me that there was NO problem with the truck, and that they might have pressed the button by accident, that they should be there in LESS than 1-minute, and what else could she help me with?? I totally lost it!!!! 5:29 am-7:30 am - On a Saturday NO less, waiting for a delivery and that's ALL she had to say?????

Was there January 15, 2017. I purchase a bedroom and a living room. I got the delivery January 28. The living room was good... now the bedroom was broken. First they took two pieces and left the other in the box. Second time the two pieces was broken again. Third time the two pieces was good but when they did the boxes that they left there were broken too. It took about a month so I could get the bedroom good... oooh but between that I went and got another living room. The salesperson want to do the sale that he got me the pieces of the living room wrong. When I got it one piece had a manufacturer problem.

Scarborough, ME manager RJ needs people skills. Purchased a dining room set. When delivered there was a broken leg on a chair and a chunk of the pedestal had broken off. Someone glued and painted the issue. When my wife dusted the new purchase she found that the glue and paint were fresh. I couldn't believe it and both of us needed up with glued fingers with black paint. We went to the manager RJ and he was dismissive of our situation saying that the delivery had NOTHING to do with Bob's when the delivery truck was ladened with Bob's face and ads, we paid the store for delivery and the guys who delivered said they worked for Bob's. The manager RJ offered no help whatsoever. He never gave us direction, never called, etc.

I just fully furnished my home with Bob's furniture. I bought a lounge sofa with sleeper in September of 2016. Purchase Goof Proof plan for everything. In January of 2017, I notice the sleeper section is sinking in when sitting. Very uncomfortable. And one of the cushion is ripping apart from the seams. Mind you these product are barely 3-4 months old. Been trying to get Bob's technician to come out and look at. They schedule someone and never show up. Call Bob's back only for the customer rep Quote "I can't tell you what happen." Basically they have no reason why no one show up. Call back again 3 times was told "we are sorry" and set 2 new dates again. And again no one show up. Never receive a call for the time frame window. Bob's discount furniture is the worst and crappy product. They will literally take your money and give you the runarounds. I will seeking legal battle with them. It is unfair.

We purchased our mattress in March 2015. We opened the packaging when we brought it home and immediately smelled a terrible odor. We were told to let it air for a few days and we did, however, a few days turned into weeks. Before our 30 day window was up we called their customer service phone number and was told to open our windows. Well we did not, and as I explained to the customer service rep because we live in Maine and the temperature was 30 degrees. They gave us an extension on our return period, however, they did not agree to refund us or give us a new mattress. Now 11 months later we would like this factory defect to be taken care of. They sent out a technician who smokes and does not have a good sense of smell to come and check out the other. He did not smell anything and now they are refusing to remedy the situation. I would not recommend Bob's Discount Furniture to anyone!

Merchandise delivery group is so horrible, cannot communicate properly. And when we mentioned about the damaged piece, the delivery guy LIED to us saying he took the pictures and wrote down in the comments about the damaged piece. When we called up to follow, the agent mentioned there are no comments and no pictures. What a pathetic service!!! Then they tell me that I have to take the pictures and follow some instructions so they could arrange for replacement. Not sure yet, if they are going to replace though!!! And their furniture is not any less expensive!!! I would say you will NOT have a HAPPY experience if you are planning to buy with them. Very Very POOR CUSTOMER SERVICE. And we have brought furniture at least 5 - 6 different furniture stores and never had this kind of a bitter experience.

I purchased a Bob-o-Pedic with Gel Mattress mattress for $1500 from Bob's Furniture. Not even 2 years old, it is sinking and destroying my restful night's sleep and causing body aches. I also purchased a sectional that is becoming discoloring on the piece that is not even a seat, but the cup holder section. This company is getting away with murder selling this shoddy furniture. They don't even try to work with you. What can be done about them? I am filing a small claims in court. I don't know what the outcome will be, but I have to do something. I feel like they stole from me and caused me to have body aches that I never had before purchasing this mattress.

I found a 3 piece sofa in the Discount room at Bob's in Yonkers NY. I was looking around, not quite ready to buy, until the sales lady "Robin" on her way to lunch, noticed me looking at this piece. She explained that it was a new piece which had just come from the warehouse, but was discontinued. Together we looked over every inch of the sofa and found it in perfect condition. She told me I had 24 hours to pick it up, as I wasn't prepared to purchase, so didn't have a truck. As we were filling out the paperwork, one of the warehouse guys came running with his "free ice cream" and jumped on the sofa. Robin told him that I was purchasing the piece, asked him to be more careful and perhaps go eat his ice cream elsewhere. He walked away, leaving a boot mark on the sofa.

I've had the worst experience with Bob's Furniture. I have a sofa set purchased from them that for some reason the frame is breaking. Literally bending backwards! I have the Goof Proof Plus Plan. I called and I made a claim. They send me a tech... Mind you I do not get called a day or 2 in advanced to know my time frame. So I'm showing the tech everything that is wrong. He himself states "The frame is broken. I'm going to send in a report." Almost a week goes by and I hear nothing.

Bought a couch and loveseat Aug 15 2016, 5 months later the cushions on the couch are shot, called "customer care" - a complete oxymoron! They sent out a technician that looked at the couch for 5 seconds and said cushions will be replaced under warranty and someone will call me. I waited a week and no phone call, so I called them. "Customer care" said it was not covered under warranty and case closed. My advice - DON'T BUY BOB'S!!! Their product is GARBAGE and their "customer care" is anything but that... You have been warned!!!

I bought a dining room set, a living room set and 2 beds from Bob's in July of last year. I noticed a few months later that there was a few scratches on the dining room table, so I called to have someone come and take a look at it to see if maybe they could fix it. I was not looking for a replacement, just a quick fix. But because I didn't purchase their Goof plan, there was nothing they could do. I had the furniture less than 6 months. I paid a lot of money for the furniture and the fact that it was less than a year old and still it was extremely disappointing to me that there was nothing at all they could do.

We purchased two full size couches, with the GOOF PROOF guarantee (because having ten grandchildren we felt we needed it). After a few weeks my two month old granddaughter spit up on it, we tried everything and the stain never came out. Then, after about six months the couch seat cushions started to lose their shape. We called Bob's, they sent a repairman. He came with foam, stuffed them, and it looked worse. Bottom line, had service man here three times. Last time he was here, he personally called Bob's customer service, told them the sofas needed to be replaced. Because they don't carry this brand anymore, they blatantly refused and would not honor the guarantee. Although that was a while ago, now that I am shopping for a new sofa, I felt it is only fair to share them with other potential customers.

We have bought a leather sofa in Bob's Discount Furniture year ago and also bought a warranty for 5 years. Sofa starts getting tears after 6 months. And we just called them to inform damage and requesting a repair. Now they are saying it is not a manufacturer defect, hence they don't cover under warranty even it is a pure manufacturing defect. Be aware of their warranty program and Quality of the product.

We purchased a living room set and a bedroom set from Bob's. In under a year the bed and couch have fallen apart. When calling for a repair the customer service referred us to a warranty company and when we called the warranty company they referred us back to Bob's. After 4 phone calls with management we got a new couch.

I have purchased several items from this store and I am looking for 3 more rooms of furniture. My split-king size motion bed and bedroom set looked great on floor but the delivery and follow-up were sub par! When you sign for delivery you are not given a copy of what you sign. You are told that you are just acknowledging delivery: not true!

I bought a power recliner 2 yrs ago and purchased the Goof Plus Warranty for 5 yrs. I called because the underside of where your feet recline was torn and the stuffing is coming out of the chair. Sent pictures and was told it's not covered. I didn't tear it, it happened because obviously there's a defect. I will never purchase anything else there and will tell all of my friends and customers to never buy a thing from them. They obvious don't stand behind their warranty

I got a sofa from Bob's only 3 months ago. So when I seen a seam opening in one of the cushions I started to inspect it and found two more seams that had opened and talking 4inches. So I called, made a appointment for service then was told the hrs. between 3/5. So I took half day. They called me the day of and said the man was at my door. I said I be at my house at 3 the time I was assigned I have left work. The lady then hung up on me. I called back. They said he had to move on to another job. When I got home called again and found out I was the last customer of the day so she lied to me and she also told me my time was between 2:15 and 4:15. Doesn't she know they send you a text on the time so she lied again. And I keep that text. I was also told a supervisor will call me (that did not happen yet).

My Wife and myself ordered a bedroom set for my daughter from Bob's Discount Furniture and we're given a time window to have it delivered. Got a call from the automated system saying they were 10 minutes away. My wife spoke to the driver and he said that he was on the way. We waited and waited. No show. My wife called the 800 number and they said that the zip code was wrong and they could not deliver the goods even after we spoke to the driver and he said he was 10 minutes away. There is only one LEXTON RD in Newcastle De. My 4 yo grandson can enter LEXTON RD INTO A GPS. I GUESS THEY DON'T USE GPS IN THEIR TRUCKS?

I had purchased the Brava Sofa and love seat in December of 2015 along with the additional warranty that I was told it was so wonderful and covered EVERYTHING! I had paid it off in 7 months. The following month the arm piece broke separated from the sofa. I was told by the technician and customer care there's nothing they can do. Two months later the arm fell off. After paying over 1800.00 in 14 months I have no sofa! This company is a total rip-off and I'm sick to my stomach with all the money I lost. I was definitely sucked into their scam! I will never shop there again!

I just been scammed. I'm very angry. I hope somebody sue them... Goof proof is a scam. Don't pay for that **. They don't fix nothing. The salesman at the store told me they will fix my furniture no matter what happens, if an accident or no. I just call and they decline my request. ** thief.

My husband and I purchase a $1000 pub style table and chairs (marble) beautiful set in store. We got the table and there looks like something is spilled on it, brought another and another. Chips out of marble and still spill stains! Promised to send a cleaning kit. Finally said they won't and can't give $ back because I don't have the goof proof protection plan. After hours on phone they said they would only give in store credit. Did I mention I also have a broken chair? Finally they are refunding $ because they would rather refund us than give us the cleaning kit! What a shame! Set would be beautiful if they would just send cleaning kit.

I had a service technician come to my house today to look at my furniture. I had bought the goof proof insurance. Fraud!! I repeat TOTAL FRAUD!!! The sofas are all ripping. The sofas are deflated!! Customer service said this is normal wear and tear and not a manufacturer defect. I spoke to customer service and they could not tell me what the meaning of manufacturer defect means! DO NOT BUY FROM BOB's!!! Not even for free! It's garbage. Sitting on a cardboard box is much better than buying furniture from Bob's.

My husband and I bought a dining room table from Bob's furniture about 3 years ago. Well we started having issues with the table about 8 months after we got it. The wood started chipping off of it. When I called customer service about it they told me that it was covered. When I asked them how I wasn't covered they didn't really have a explanation for it. They basically said that wood chipping wasn't covered. I told them that my family and I hardly used the dining room table because we use our island table more and use the dining room table more for holidays. There should be no reason that the wood is chipping on it. They had nothing to say just how it wasn't covered.

Never Shop at Bob's Discount Furniture. I purchased a 42" Glass Table/Chair set from Bob's Discount Furniture 11/30/2016. On 2/6/2017 I returned home to find glass shattered on the floor throughout the house. Immediately, I think there was a break-in. My televisions are there, clothes, furniture, etc. No windows broken. The ceiling fan where the table is located directly under did not fall. I continue looking for possible clues and I find absolutely nothing. I immediately call the GOOF PROOF+ PROTECTION but somehow was routed to the ACCIDENTAL STAINS & DAMAGES DEPARTMENT. While speaking with a representative after going through the phone prompts for 10 minutes, the representative proceeds to tell me that my issue is not covered under my plan and that given what I have informed them, there is nothing to surmise that there was any negligence on behalf of the manufacturer or whether this was considered as accidental damages.

We purchased our first mattress in 2011. Within months it started to sag badly. Bob's came out, found it to be defective and gave us a credit to pick out another mattress. Second mattress failed within a year. Bob's came out and found it defective as well. We got another store credit and purchased the Bob O Pedic Gel, paying the difference just hoping for a better quality mattress.

Had to fight with Guardian Goof Proof customer service who tried to assume that I damaged my sofa I bought in late 2012. The sofa was rarely sat on, since I never have guests over, and my family and I are in our bedrooms. After many bouts with them, they replaced my sofa and loveseat stating the bonded leather was recalled. A month after that, I called in a claim for the damage my child did to the table with nail polish and acetone nail polish remover. After sending them the new photos as they instructed, they tried to imply that the damage appeared to have existed longer than what I told them. I sent emails to their corporate office in Connecticut. Finally I won my Goof Proof claim. So today, they deliver my new replacement table, only to find there's 5 groups of 20 something holes in the table. They will be replacing it next week. BUYER BEWARE! NEVER BUY FURNITURE FROM BOB'S DISCOUNT FURNITURE!

Two years ago I purchased a couch and love seat and the leather started to peel. I called Bob's and was told they have had problems with that couch and to come in and they would replace it. I purchased a leather love seat and couch costing me more than the original couch from Bob's in Nov 2016. When they delivered the furniture the arms didn't match and had a 2 inch gap The love seat bracket couldn't connect on the bottom. They schedule to replace both pieces. I took off from work in Dec and they came back and replaced only the love seat. So taking off again 2 weeks later they came back and replaced the couch.

Bob's delivery people showed up at the specified time. But could not deliver my full size bed due to a size problem with the apartment entry door opening. Trying to call a human to resolve the problem is impossible. If you do get to talk to a human they cannot help you and will transfer you to someone else that cannot help (of course don't forget you are put on hold each time for 5-10 minutes). Try leaving a message for a call back when prompted will leave you with no problem resolution; they don't call back. I just wanted to change my order to a smaller size bed that can be delivered. I will never shop there again - nor will my family and friends!

Purchased a couch and loveseat from Bob's about two years ago, and purchased their additional warranty. Attempted to put a claim in for an accidental tear which is stated to be covered but because I didn't know the exact date of the incident they would not grant the repair. The best that they could do was offer me a refund of the remainder of the warranty. Not even any type of recommendation on what can be done to repair it. Their answer was that "We'll just refund you the remainder of the warranty," which to me insinuates that they anticipate more additional problems with the product that I had purchased.

This is in reference to Wharton, NJ store. The salesperson sold us a mattress and power box springs. They were not compatible and the box springs were not synchronized. Took weeks to get them synchronized and when done, the mattress did not bend when head or legs were raised. He insisted on sending us an identical replacement mattress. Same problem. We called him. He told us to call customer service. Called their customer service. They refused to replace the powered box springs because of their "policy." They offered to change to a different mattress and to connect me to a salesperson. After a long wait, they informed us that someone will call us back. Did not happen. Our advice, stay away from this company.

I purchased furniture from Bob's Discount Store in Calumet City IL. On the delivery day (Friday) several pieces were damaged. The delivery agent called customer service to report the issue, (4 damaged dining chairs, a glue stained dresser, and a broken foot board). The customer service rep. told me I basically had two options. Either send the broken items back with delivery crew. Or accept them and they would do an exchange, on the next available delivery day (Tuesday).

I had this sofa delivered for the second time in December 2016. The 2 piece sectional clearly did not match. They were 2 different shades of brown. The first delivery guy noticed it and called customer svc for me to have a new one delivered. The second delivery guy noticed it too and said to go to the store and pick something else out. When I went to the Nesconset NY store all they did was put me on the phone with customers svc. I was advised that they will not deliver another one. Nor would it be ok to pick another sofa out. They made me respond to them with pictures. The email said they would respond to me on 24 hours.

Do not purchase the Goof Proof Plan that Bob's Discount furniture offers. You will be very surprised if you try and make a claim. They will come back with a number of reasons why the claim is denied. This service is offered at time of purchase. Also, very poor quality furniture, I made a mistake of making more than one purchase here and the furniture does not even last 5 years. When you try to make a claim as I did for a broken frame their answer was they had no proof that it was an accident. WHAT! Is that not why they call the insurance goof proof. Don't get scammed... the service is a joke. You will be disappointed. Shop elsewhere!!!

Documentation. 1/27/2017 Notes: Sectional issues: Sectional tearing at seams. Ottoman sunken in. Less than 60 days from delivery. Bob's not standing by product. Left facing sectional was delivered on 12/29 not 12/24 due to warehouse delays. No documentation from Bobs - Carson. 1/26. Customer Care. Set appointment to have couch fixed. Canceling appointment because we have no confidence with manufacturing of product or fabric.

Bought a sofa at the Glendale store in New York. Poor service and the order when it comes at home is always wrong. It is my third purchase now and all the deliveries have always been for the wrong item purchased. Had enough of this store - PLEASE DO NOT BUY AGAIN FROM BOB'S DISCOUNT - there is always something that goes wrong.

I purchased a sofa love seat April 2015. In June 2015 I noticed a tear under the love seat foot rest. I called the store they replied I did purchase the goof proof insurance try and fix it myself I was told. I placed tape over the rip and a year later I noticed the stuffing bulging out from under the foot rest. Once again I call and was told my manufacturer insurance just expired!!! I replied why wasn't I told of my manufacturer insurance when I called 2 months after I purchased the merchandise to complain of the rip? I was told I never called to report anything wrong with the chair and there's nothing I can do!

I would not recommend Bob's to anyone! I was scheduled to have a delivery of my mattress and bed frame this morning. I called off the whole day from work, and emptied out my room to make sure they had plenty of space to build the bed frame. It snowed the night prior so early this morning I made sure my driveway was plowed and sanded. The delivery guys show up and refused to deliver my product because of the 'bad weather conditions' of my driveway. I stated the driveway has been plowed and I even offered to shovel and sand the driveway again so they could finish the delivery. But they refused and left. So I called the manager in hopes of getting my bed & frame to be delivered today and offered to shovel & sand more since apparently that was the issue. They refused to deliver it today & offered another delivery date for 4 days later. I'm very unhappy and will never buy from them again.

I purchased a living room set almost 2 years ago and the cushions in the seats began to draw up and the springs detached inside, which you could feel sitting on them. Bob's replaced one of the couches because they did not have the cushions by themselves in a diffident time and the cushions on the replacement couch is doing the same thing. The loveseat has the same issue but they said it was okay when they came to look at both couches. I am now going to pay to have cushions made and replace Bob's cushions with their custom springs. I have the 5 year replacement plan but obviously it is not worth it because the product is faulty. And the glass on my coffee table had to be replace the first week because it was not cut to fit correctly the first time. The price is cheap but there is a reason for that, the quality of the furniture is poor.

In 2016, I purchased a living room set along with goof proof. A month after my purchase the thread began to come a loose. I contacted the store on w116th st. They sent someone out to pick the set up. I was fine with it. They refused to refund my money and I was forced to purchase another set. Three months in the recliner began to lean. I called customer service. A tech was sent out and reported that my floors was uneven and the chair was fine. "NOT TRUE". When I tried to use my goof proof claim I was told that I would have to pay for any repairs made out of pocket.

I purchased a leather furniture set a little over a year ago. I paid for the extra insurance in case of accidental damage. I paid $5000.00 for the set. Here I am 13 months later and my "real leather" set is peeling and discoloring. I was told it was wear and that is not covered unless it's a manufacture defect. I have had other leather sets for 10 years and they never peeled like this even 10 years later (still have it and is used more frequently than my "new" set). I would think that it is a manufactured defect because real leather is not suppose to peel!! So I asked why do I pay insurance then. The reply was if you had an accident it would be covered through another branch of the insurance I purchased. I called the other sector "guardian". I again explained the defect and told them (for the purpose of, if anything else, getting the coverage I pay for), I may have spilled some hot oil on it. The reply was, "We don't cover any peeling or cracking due to hot oil."

Worse experience I've ever had dealing with a retail company! DO NOT GO TO THIS STORE! If you want to go through with low cost monthly plan make this place your last choice! Store manager ROGER is a complete FOOL! He is about as qualified to be a dog walker, and no offense to dog walkers out there! They lie, scam, and lie and pressure you! They lie about cost of product! They lied about when I was suppose to get my couch set and told me one to two weeks! One and a half month later I received the set at 9:30PM! I have young children and that didn't fly too well! The love seat was damaged and didn't accept order and waited two more weeks while paying for it because I wanted to pay it off within 90 days! Roger store manager CLOWN told me I would be compensated with a "pre paid gift card" and he lied to "shut me up." Never go to this store! Maybe the Poughkeepsie NY location is better? Run from this trash location!

What a rip off!!! I bought a furniture set about 7 months ago, the couch is completely stuck it (the couch looks like it's about 10 years old). The back cushions that are sewn onto the couch are completely flat. I paid for the extended warranty. Had a technician come to my house told me that I would hear from them in 3 to 5 days. It's been over a week. I called. They told me it's normal wear and tear. There is nothing they were going to do for me. However when the technician was at my house taking pictures he told me normally the couch comes with better quality cushions. He doesn't understand why it looks like that. I'm 105 pounds. There is no reason why the cushions are completely sunken in! Poor quality and terrible customer service. I do not recommend you buy any furniture from this place. My lesson has been learned and never again.

I purchased two tables (cosmo espresso cocktail tables) for the Monroeville, PA store on December 24, 2016. After getting the table home they were defective so I called the store and the next day I went into the store to speak with manager. The manager Norm ** said that they would come pick the tables up and bring me new ones. December 26, 2016 they scheduled delivery for 5 pm to 9 pm. I called the store again because I did not feel comfortable with the evening delivery time. At that time they rescheduled me for 12.30.16 between 12p and 3p (I spoke with delivery guys and have recording of this time saved on my answering machine). I waited until 3:30 pm and then called to see if delivery guys were running behind and I was told they had been canceled. I was rescheduled for 1.6.17 again for 5 to 9 and @ 7:40 pm I received a call saying something happened and the delivery guys would not be coming.

I called in early December because the left side of the couch is broken. The first service call was rescheduled by Bob's so I had to reschedule for 2 weeks later. The technician came early without calling and told us the spring was broken on the couch and they could fill the arm with stuffing as it is totally flat. I purchased the Goof Proof policy 25% of the cost of the couch. This all happened within first year of owning the couch. I was told on initial call they would fix it. The tech took a picture and the company did not call so I called them. They said this was normal wear and tear and would not fix the couch.

When we made the purchase they were excited to take care of us. Purchase was made with no problem. That was a month ago both my sister and I have purchased from them. Since then we have had to call them every week for a different issue. My sister choose to divide her purchases. She refused half of her items because they didn't fit her in her room. When she wanted to send the night stand back they told her that since it was at home already they could only give her store credit. We had to call back 48 hrs after pick up to make sure the credit was applied. WE WILL NEVER PURCHASE FROM BOB'S AGAIN OR RECOMMEND ANYONE.

I purchased the protection plan with my purchase of my dining room set. I had a New Year's Eve party, my table was destroyed with gauges, ring marks, burn marks and water marks. I Called in the claim and they said they will not cover it. They said it is impossible for the table to get that much damage in one occurrence. This is the second time they refused a claim. First time was for water marks and minor scratches. I haven't even had the table for a year yet. They upsell you with this coverage and then never want to replace or repair the merchandise. It is a complete scam!!! I will never refer anyone to Bob's Furniture, especially purchasing a protection plan that you will never be able to use because they refuse everything.

When you buy from a company like Bob's, you realize that you are buying a lower quality product than you might buy from a higher-end retailer, but you assume that you are getting "good enough" and that there is value. What you also assume is that a customer-centric philosophy is simple enough even for a discount retailer to instill in their employees. THAT, is NOT the case with Bob's. Bob's will gladly take your money for "goof proof" but when it comes time to make a claim, you get put into an endless loop between "Guardian" (the 3rd party insurer who handles the claims) and Bob's (the retailer who gladly took your money for said coverage).

We purchased a bedroom set in December 2015. It was delivered January 2016. This is a five piece set king bed, two end tables, dresser/mirror, chest of drawers. The wood colored material is very cheap, it scratches at touch, on the chest, a hunk of wood came out within six months, then two days ago we went to use the bottom drawer (never used before) and the balsa wood that is the bottom is all cracked and torn totally unusable. After calling and having a "certified tech" come out to look it, it was deemed not manufacture issue. They basically said we had done this to the drawer and that no way would someone have furniture and not use a drawer in the year they have had it! Sorry we do not fill up every inch of space until we need to!!

First off, I had to find a salesperson. I guess I wasn't dressed to impress (made a cash purchase $1241.68). Second, this furniture felt very comfortable in the store. Once I received it, very uncomfortable, hard and not made of good quality. It's been 23 days and I want to get rid of it already. Would never buy or recommend any future purchases from Bob's.

I bought my son a pricey sectional couch and ottoman set. Received one piece damaged. Had to set up service appointment for them to come look at it. They came to my house not my son's. Had to reschedule and then had to fight with them to deliver the replacement piece. Then the 300.00 ottoman broke the first time someone sat on it. Had to wait again while they came and lo and behold they had the wrong address in again... had to reschedule. They deemed the ottoman defective so they ordered a replacement. Now the couch is almost 6 months old and all of the cushions are coming apart at the seams! Called two separate time because they scheduled service and never showed up so I called after they missed the appointment and they never had record of the appointment.

Please read all the terms and conditions carefully when you go for financing. NO ONE from BOB told me the finance offers expires on a particular date. MY MISTAKE I didn't read the statement completely and signed. My promotional offer expired and I need to pay more 400$$ extra. I tried to reach BOB store – store directed me to customer care – customer care directed me to store and it's still going on...

They call you one day after a payment is due. They will call you on the phone 2 times a day about a payment and if they don't get a response within two days if you have a work place they will call you there. This is the worst company to deal with. They can see that I never missed a payment. It might be 4 days late and they can see that by looking on my account but they will still call. If I knew that they would call like this I would have never shopped there. I will never buy from Acceptance again.

My purchase was a pillow top queen euro Mattress for $899.99. My customer service experience was out of this world. I am handicapped and in a wheelchair and Bob's Discount store is no place for people in a wheelchair because for one there is no room and second the Representatives (customer) were mostly standing around or walking and ignoring me and my sister as we went in to look at the mattresses. When we went in to look at them it was a tight area and most people don't want to work or help us. We told them we were looking for a new mattress and the women who was lucky to get me was not happy to do it. She treated me bad and kept wanting me to get the same mattress But I wanted the $899.99 that I did get. But she was not going to be happy about it.

Bob's Discount Furniture is refusing to investigate a white powdery substance that keeps appearing over and over on the inside shelf of our electric fireplace. We'd like it tested to rule out health concerns. We have packaged some of it in a ziploc bag for testing, but I have gotten no help in my quest to identify this mysterious substance that re-appears each time I clean it up. Mold? Chemical? Very concerning and we are being told they will not help investigate into this, even though they have no idea what it is. We were told WE have to have it checked ourselves at our expense. A fireplace replacement will be done, but the point is the concern for this "unknown substance" is being ignored and diminished in its importance.

I bought a sectional from Bob's. Upon delivery the console was broken, I had it replaced but had to wait. I tried couple times to get goof proof service which we paid for for 5 years. Each request no result. One of the times I even had a schedule date and no one showed up, next time I was told I'll get a called back and nothing happened. And I called and NO RESULT, I was told my stains is accumulated so I can't get service. It's stated in the Goof proof 'to report stain with 30 days of happening. I reported a juice/water stain that happen within 1-2 week period. AGAIN NO RESULT. GOOF PROOF IS JUST A RIPOFF... You pay for service that's never delivered... Not agree but disappointed with BOB'S GOOF PROOF.

I'm writing to express our extreme disappointment with the purchase and delivery of furniture. When I first called the store to inquire about viewing the Playpen sectional sofa, I spoke with Robbie who asked me to ask for him when we came to the store. My wife and I met Robbie at the store and we picked out the Libre II. Never once did we consider (nor did Robbie ask) if the furniture would fit through our home stairway. A few days before the furniture was due to arrive is when we questioned if it would fit. We called the store and asked to speak to Robbie but were told he would not be in the store until the day after the delivery. We left a message with our concerns about the stairway anyways in the hopes that it would reach Robbie in time.

A couch with pull out bed, corner piece is a recliner, and the end is a loveseat. All one set. Armchair has phone hook up and the loveseat has a recliner also. Gave us 6 large matching pillows with the set, and delivered on time. Friendly, helpful and well informed staff. Great atmosphere, lots of furniture to choose from of high quality with a good price. I have been a repeat customer for over 20 years because of these reasons. Highly recommend this store.

I would never buy from Bob's Discount Furniture if it was the last resort! These people are nothing but scam artist that sucker you into getting their protection plan and then don't stand by their words and give you a runaround saying you need to contact all these different places in order to get your problem solved. My husband and I only had our furniture for about a year and as you see in the pictures below it is cracking and spitting at the joints. Called Bob's main headquarters to resolve our problem and have either our furniture fixed or replace. They gave us the runaround by saying that they couldn't do anything for us and we had to contact Guardian Protection to handle it. When we called them they also said the same exact words to us that nothing can be done and that it was for Bob's furniture store to fix the problem!

I spent 5963.00 on furniture from Bob's. The boomerang table in the kitchen began to warp and chip off one of the sides. I did purchase the goof proof plan. I called Bob's and a technician was sent to look at the table. After 2 days went by, I called and to no surprise, they said it wasn't a manufacture defect. I was told on that call to wait 30 days to "appeal" that decision and another technician would be sent out. I waited and called. But of course I could not use the foolproof warranty because you had it make a claim WITHIN 30 days of the tech denying. I was told to send pictures but again was told that the decision was final, no manufacture defect.

I purchased the majestic table in July 2016, recently I noticed a white stain developing on the table. I called Bob's furniture service and was advised to take pics and send to them, then call 3 days later for a status update and was advised that it's not a defect and nothing can be done because it's not a factory defect and I don't have the Goof Proof plan. I live alone and do not have small kids in my home, which I explained to the rep, but she was bent on "Theres nothing I can do," no point in sending out a technician because it's not factory defect. Verrrrrrryyyy disappointed in the service provided, I have been a customer for the past 5 years and I never had problems with the pieces I bought from Bob's. I have listed my home phone number as my order number.

I ordered a bunk bed for my kids A MONTH ago. They delivered and partially set it up 10 days later. In addition to the men doing a terrible job putting the bed together (some screws were flush with the wood, some were still sticking out and some they screwed way too far into the wood) the box for the bunk bed stairs was missing the hardware so they had to contact Customer Care. (Why they don't keep extra screws in their huge trucks is beyond me) They said they had to order the hardware and it would be delivered in 5-7 business days. Seven days later, nothing. So I called and they said there was a mix-up with the order and had to re-order. Another 5-7 days (at this point they should have been over-nighted, in my opinion).

As noted by almost every review here, Bob's runs a scam called "Goof Proof Protection." My wife and I purchased the 5-year plan for our dining room table in 2012. When the frame of my chair broke after I sat down to eat dinner, they gave me the runaround, had me call Guardian, who actually manages the policy, and then denied my claim because "it wasn't an accident." After I sat on hold for an hour, a supervisor rudely told me that "sitting down" isn't an accident, and rudely hung up on me. If sitting down and the chair breaking isn't an accident, then what is? These people are stupid, rude, and don't want to do their jobs. Looks like I'll have to get a lawyer involved.

We purchased a swivel recliner less than 2 years ago for $500.00 and got Goof Proof. before the 1st year was out the swivel broke and they Goof Proof repaired it. Less then 8 months later the metal pedestal in the center broke. Goof won't cover because it is the second time we needed them. They say the act of sitting over and over caused it. So? Should a chair with a 5 year Goof Proof only cover one goof? DO listen to all these posts - don't get Goof Proof. It is a scam. Raymour & Flanagan has similar plan but they honor it. Go there. Run from Bob. purchased in Brookfield, CT.

I had a day bed for 3 years and I sat on it when it fell in. All 132 pounds of me caused this weak furniture to cave in and the foundation on the inside of the day bed crumbled. I noticed the bed was warping and that could have contributed. Also, the tech that came out says the people who put the bed together might have not put it together right. How was I supposed to know that. I called them and the technician they sent out stated this was not manufacturer defect so they will do nothing.

Bought couch. Within year it was cracking and pleather was peeling off. Had goof proof warranty. They sent out tech. He told me there was issue with Bonded leather and was nothing they could do. I had goof proof warranty. What a waste of money, poor quality & they don't stand behind their products or The extended warranty. Bob's a crook.

We purchased a $2200.00 bedroom set at the Brookfield CT store on 11/12/16. Delivery to our son's apartment in Waltham MA set for 11/17/16 (only the bed and dresser mattress was on back order and set to be delivered 11/21/16). Email delivery advisory system said 11/17/16 delivery was set for 2 pm till 4 pm. Delivery came in at 3 pm and was satisfactory. 11/21/16 mattress delivery set for 2 pm till 4 pm. Rather than sleep on floor Sunday night our son opted to drive from New York to Waltham on Monday morning. A 3-4 hour trip. At approx 10 am we received a delivery text notifying us that the delivery is set for 12 pm till 2 pm. Then the next advisory changed the time to 11 am till 12 pm. No way were we able to drive to Waltham in that time frame.

My wife and I purchased $3000 worth of merchandise from Bob's. We purchased two Maggie couches, a chair and two Ottomans. With the salesman suggestion we purchased the goof proof plus plan. The issue we encountered was the foam in the cushions fail and the springs come through and make it impossible to sit with any comfort. We Called customer service due to the long lead time which was about four months and with many phone calls they replaced both couches and a chair which I then had to re-purchase the goof proof plus plan.

Don't ever buy any furniture from Bob's Discount Furniture. Their website is mybobs.com. Our family purchased furniture through a store called Wayside furniture twenty years ago, it's still in very good condition and the quality of what they sold us is excellent. Bob's Discount Furniture really should be called Bob's Dilapidated Furniture that has been discontinued. The quality of their furniture is crappy regardless of how much money you spend. Their commercials are inspiring and you think the quality of their furniture is as good as those commercials state. Bob's Discount Furniture is insensitive to their customer base. They just want your money, will sell you crappy furniture that can't be repaired and they refuse to replace. Whoever heard of getting less than ten years out of furniture with two adults and no children.

Quality of furniture is the worse! Do not go to this store. Customer service is the worse! I called to report a claim on a bunk bed I recently purchased and they refused to replaced the knobs that were initially messed up by the delivery crew. They have the worse customer service. I kept getting transferred and cut off every time.

Purchased furniture after measuring the doors myself. Delivery team shows up - day off of work for me. After looking at the door they said it won't fit. No measurements (no measuring tape) and the team was argumentative. Here's a great idea - pay for service and argue to have the job done. NO THANK YOU. DO NOT SHOP HERE.

I bought a a leather recliner about 2-3 years ago from Bob's. I think maybe about a few months ago one of the arm chair started scarring and a deep rip has been made. While purchasing the recliner I have a warranty and I bought the Goof Proof kit. I called the Bob's customer care and they redirected me to Goof Proof. I had to file a claim and send pictures of the damage done to the recliner. They said they would process the claim filing in about a couple of days and get back to me. They contacted me a few days later saying that they couldn't file a claim where they would fix or replace the chair saying the damage was done over a period of time and saying that they only cover damages done all at once.

I can't understand so many negative reviews, and so few positive reviews. I guess that satisfied folks are not motivated enough to write one. Many years ago we purchased a leather, reclining sofa & loveseat from Bob's in South Portland, Maine. The set is alive and well! Recently we purchased a sofa and loveseat (for a different room) and we are more than pleased with the quality of the furniture and the service. William, the salesperson at the new South Portland store was so helpful. There was no pressure, and all our questions were thoroughly answered. Delivery was on time and efficient. Bob's Discount Furniture is a business I trust.

Let me start by saying I bought a sectional from Bob's. Looked very pretty. It was comfortable for a short time. The salesman at the time of purchase could not say enough about the goof proof plan stating "you are covered ceiling to floor. If any problem a tech will come right out and take care of things." After a several not enough a year the cushions started sagging inward and the center of the sofa would bow when someone sat on it. I called, a tech came out. His response to me was "the frame is not broke. Nothing we can do. I work for Bob's but they do not build good quality stuff." My suggestion to you is go to home depot, buy a few 2x4"s and reinforce the frame. As far as the cushion they will send you new ones. Well 7 months later and 15-20 phones I receive one cushion. I give the furniture away to a handy couple.

We purchased a couch, loveseat set with tables and lamps in October 2011 purchasing their Goof Proof Protection Plan for $149.99. In January 2012 I called customer service inquiring about cat scratches and was told they weren't covered. I called again in 2013 and was told the same thing. No one has investigated our inquiries from Bob's. I've attached a pictured of the damages they won't cover.

I bought a bedroom set worth around 3000 dollars in September and after a month long delivery they delivered it on 15th of October. Various pieces of the furniture was broken, damaged and hence I asked them to replace. They came second time however the problem still remained as they came with a broken part. I send it back and asked for redelivery. The worst part is even though they have not delivered the final furniture they send me a bill to pay. They are also very bad in terms of delivery. Even though it's their fault they never adjusted for delivery (I paid for delivery 230 dollars) time. Worst place to buy furniture.

My daughter recently purchased a sectional couch for her new apartment... It was in the clearance section of the store and she felt that she looked it over fairly well, understanding that clearance pieces were not new and may have some wear from being on the showroom floor. After bringing it home, we were appalled to find a child's book and blocks in the ottoman storage. Also the sides of the sectional had cat hair and stains, which were not seen in showroom because the sections were attached.

My husband and I have struggled to find couches that we both liked, so we were thrilled that we found some at Bob's. They're just what we were looking for. The service we got, however, sucked. We paid a $99 delivery fee only to have the delivery guys essentially give up and leave one couch sitting in the yard in the rain. My husband was trying to help them guide it into the house by telling them to tip it, and they told him they "weren't allowed" to tilt a couch to get it in the house because they were contractors and if it broke they'd be held liable. What couch ever fits through a door without having to be tilted? It wasn't even like it was a difficult stairway or anything, it's a straight shot once you get it through the door. We had them put it on the back porch to get it out of the rain, but now we have to put it where it goes ourselves and we're out $99.

I stop by Bob's furniture store on April 15, 2016. They had a set call about O'Hara on their sales floor in front of their dining room. It was 799 and mark down the 399.50. I was excited because I was just moving and the price was great. On April 19, 2016 my seven-year-old daughter ran into my room with blood on her hands. She got hurt from the couch. When I went to the living room, I took a look underneath the couch, all the springs were out. On April 20, 2016 I went into Bob's of Nanuet. I explain to the manager what happened and ask for a refund/credit to use towards another set. I told her that the merchandise was defective and wasn't safe for my child. She was so heartless did not show any remorse more than told me, "The sale is final. There's nothing we can do about it." I contacted their corporate office via Facebook. They sent a technician out. The technician could not fix it.

Do not purchase anything from this company. They sell you on the quality and sell you an extended warranty. The furniture is substandard. Does not hold up. I have had my sleep sofa less than 3 yrs cushion rip, ottoman has a large tear by the seam, and because I moved to SC their response is "we have no presence in SC, therefore we cannot fix or replace your ottoman." I paid close to $1300 for my sofa and it is a piece of junk, from a company that does not stand behind their product.

I purchased a couch set swivel chair and ottoman in 2013. I got it through Acceptance Now and along with that I purchased a SCAM called goof proof lol. The couch I purchased was made out of bonded leather which Bob's later recalled because there were so many complaints. In fact so many they changed the material of the couch. Throughout the three years I filed multiple damage complaints and material issues. Not one complaint was ever followed up on and in their notes they made it appear as though it were my fault by saying I had children and animals. Either of which I have btw.

I order a sofa bed and a full -size bed, they both of my delivery time and the bed was delivered but a week later they send me only the mattress of the sofa. I cancel the order and then I have to call the office for the refund. Horrible service. Oh and on top of that they did not refunded delivery so I wind up paying 170 dollars for one item.

Bought the couch and Love seat set in May of 2016. Just sold it on LetGo for 500.00. It's only October! The cushions within no time became like pancakes! Had cushions replace and even had a bed put in couch thinking it would be more support! Absolutely not! The bed hung to floor! No support there! The new cushions they sent and we had to struggle to get them in, became pancakes once again! Was never so uncomfortable!! Just got a set from Raymour & Flanigan! Very happy with quality, but out a lot of money! Would never recommend Bob's ever! Shame on them for such shoddy stuff! The old saying is you get what you pay for! Bob's is cheap, and cheap is what you get!

I bought a bunk bed set. Had it delivered and the idiots, cause that's what they are, left 10 screws missing to have another guy come out and put the screws too tight cause it to crack the wood. Now they don't wanna do nothing. Worst company ever.

This is the worst company ever... in the universe! When you are at the store, the salesmen are very respectful and nice. Of course, because they want you to purchase their furniture. However, they won't mention any recalls the furniture might have or issues with it. Anyway, when they delivered the bunk bed that my husband and I picked out, the delivery guys assembled it incorrectly or too rough and cracked the wood. My mother was here when they did it and her vision isn't great, so she didn't notice. And they didn't SAY ANYTHING!

Subtotal $798.00. Goof Proof Plus $99.99. Shipping & handling $99.99. Tax $88.56. Grand total $1,086.54. Hawkeye 2 Piece Set (OUTLET). Seniors Beware, Bob's is a total scam company. They encourage you to purchase their Goof Proof Protection Plan and if you call them to check on a problem, guess what... normal wear and tear. You would have been covered if you had ripped it, or spilled paint on it, or any other careless accident, but because all I did was sit on it, I'm not covered. We spent our hard earned money on their furniture and they ripped us off. Shame on them.

Worst customer service ever. They lie to you about everything over the phone. The delivery guys are horrible. They say, "Will be there in ten minutes" and they come in a hour 1/2 after they call you and on top of it all that they bring you damage good. They offer no compensation for anything. Once they have your money they don't care.

I purchased a brown leather section from Bob's about 2 1/2 years ago. I may sit on the couches once or twice a week if that due to my busy schedule. The leather is starting to crack and peel all over the couches. I call to find out if there was anything they could do and they basically told me that nothing could be done. I will never purchase furniture from Bob's again.

I ordered a sofa and chair from Bob's Discount Furniture in Woodbridge, NJ. Both pieces were defective upon the first delivery, so I contacted customer service to request two new pieces. The second delivery came one week later and both pieces were again defective. I contacted customer service to inform them that I wanted to return the furniture for a full credit, at which time they informed me that I could only receive store credit as I "accepted the pieces into my home". I informed customer service that the delivery men refused to take back the furniture because their truck was full and did not have the room. After some difficulty, customer service finally agreed to refund my money. When I asked about refunding the money I spent on the protection plan and delivery, they agreed to refund the protection plan, but not the delivery.

On my second set of a sofa loveseat combo. Purchased GOOF PROOF ext warranty. Arm on sofa peeled. Warranty told me no coverage as defect. That was 5 years ago. Bobs, after going thru BBB, gave new set. Was 2 years old. I purchased 5000.00 of furniture. They, at the time, did right thing. Now the same is happening. Had a repair company to repair and they said, "Cheap leather. Never will last long". Now same issue. Want any consumer to avoid BOB'S. Scam artists and sell inferior products. Will not take normal wear and tear. Sweat on leather should be no issue. On his furniture, will crack and peel. Cannot be repaired. BUYER BEWARE. ADS ON TV A SCAM.

Delivery men. The men are very disrespectful when I asked that they not jammed the doors open with screwdrivers. One of them told me to go back to India. I am not from India, but that is not the point. He spoke with a heavy accent himself. Before they left, another said **.

My experience with Bob's furniture was horrible. I purchased set of two couches from them made from bonded leather. The salesman guaranteed that this material doesn't peel off or crack but if something like this will happen you have a one year warranty and goof proof warranty so your furniture will be fixed or replaced. One month later the material started to peeling off. I called them. They told me nothing can be done, this is normal wear and tear. What??? One month, couch barely used and the guy is telling me this is normal. This is BS, the worst furniture store ever. Never buy from them!!! I have lost $1400 on furniture that looks like old after one month.

Looked at a dozen chairs. Chose one. Added Goof Proof. Scheduled delivery. Paid on credit card. All good, right? What a FIASCO. Got pre-delivery call from a guy who was LOST. Tried to give him directions, we are 6 miles from the store. He doesn't speak any English is all he could say. He was gruff and hung up. What an idiot. NO BRAND LOYALTY AT ALL. Turns out, he DELIVERED CHAIR TO A COMPLETELY DIFFERENT ADDRESS. Took it off the truck in the rain, no less and left it for over an hour. Don't have to speak English to know that's just stupid.

I purchased a sofa and along with that their goof proof protection. It was nice before I pay money. But when I put a request for service they started drama. They fabricated a story that they already came to my house and couldn't locate me. In fact I was waiting for them for long 3 hours and nobody showed up. When I called them back to ask what happened, they are asking money to reschedule the appointment. They used very rough words nobody will expect in such a situation. Still my sofa is not serviced and not able to use. My sincere recommendation is avoid Bob's furniture. It's cheating. I am writing this with big dissatisfaction and disappointment. You have 100s of other option for furniture. Don't buy from Bob's don't use their so called "goof proof".

My wife and I bought furniture from Bob's. The people were all nice, when they sell you things. Afterwards, they sell you a warranty, but they don't tell you that you must keep their mattress cover on the mattress, or else they won't cover the warranty that they sold you, but today they came to my house to check the mattress, and told me that they won't cover the warranty, because there were stains on it. I will never go there again, and I recommend others to do the same.

We purchased a queen size bed with all the warranties. Within a year, the legs had fallen off the bed. This is because they are shoddily made, with no crossbeam support, and slide around on wood floors. Bob's repair men came out to look at it and agreed that, if they reattached the legs, they would just fall off again within a couple of weeks. They also agreed that we needed metal slats to avoid this problem. Yet when we called to follow up, we were first informed that we would have to pay for metal slats, and then that they were not available at all. This represents an extremely poor commitment to customer satisfaction and reflects the poor quality of their products.

Delivery truck arrived, questioned where to park at which time the moving company I hired was leaving and the mover suggested to unload the pieces and take his parking spot at the end of the corner. That did not happen and my daughter and I never saw them again. They just drove away.

Bought Bob's Furniture in VA. Took it to Florida (which Bob doesn't service) where it basically fell apart (Couch and Dining Room Chair). After MANY phone calls, we finally got an agreement to pay us for our Goof Proof Plus, plus damages to the furniture ($700+). Then we get a check for $249 and they tell us that's all they can do for us. CHEAP P.O.S. Furniture and worse customer service ever. That dweeby little Bob should be ashamed of himself!!!

Me & my husband stopped into the Deptford NJ store because we needed to buy a bigger size bed. I can hear the young blonde & another employee talking about me. They were very loud and rude. I thought I was shopping in the hood. Then I notice she was filming me with her cell phone & everyone was laughing. I never felt so embarrassed. I left the store and took our business to another store. I will never shop there again until you find some real mature adults to work there.

Went to the store to complain about a loveseat and the base of a swivel chair we had purchased. When the tech came to the house he was basically no help with the loveseat, he said he would order a new base for the chair. That was on 9/9/16. This chair was only a few months old when we reported the problem to the store. I called on 9/30/16 and after a runaround on the phone I finally got a person on the phone. Upon checking the order she said the part was not in the warehouse and would not be in until January 8, 2017. I asked if we could have another chair and was told OH NO, we have to wait for the part to come in. Four months for a part, that is just crazy. Now we have a chair that does not swivel and will not swivel for four more months. Bob's does not stand behind their products at all. Will never buy another piece of furniture from them.

I order the Copley Bedroom set. It's a king sleigh bed, headboard and footboard, chest of drawers and two night stands. I placed the order on 9/1/16. I went in knowing what I wanted placed the order and paid upfront and had it deliver with "breakfast with Bob's". I was excited due to I haven't move yet in and the place was empty so no problems with room. The delivery came on 9/8 and they kept me up to date with when they would be at my place. So far so good, at least I thought. I didn't notices the huge hole they put in my ceiling til l moved in knowing that was not there two weeks prior. The delivery men came and they bought in the queen size frame. I said "No that's not correct it's a king frame." The delivery man apologized and got the correct frame for the bed.

I cannot even begin to describe what a nightmare dealing with this company has been. I purchased a bed on August 22nd, and later that day an associate called to schedule my delivery. The charge appeared on my credit card statement. I believed everything was all set. The delivery date came and went - no bed. I thought I may have misunderstood that date, so I called to find out when I'd be receiving my bed. A very succinct associate told me that order had been cancelled as they, "couldn't verify my credit card."

We went to Bob's in Deptford NJ and liked the prices of the beds, sofas, kitchen sets for our new home. Once you order the items, they discuss delivery dates. Ours was weeks away but we had some beds so we could manage. Our date was sept. 20. We got reminder calls on Sunday and Monday but on Tuesday they don't show and they don't call. I wait 30 minutes to get a kid on the phone who puts me on hold a dozen times during a ninety minute call to tell me the new delivery date could be in two or three weeks, but I could have a 50 gift card for our lost wages. I canceled our order.

I have only had the RECLINER for about six months. The chair needed repair soon after purchasing it. Then after that the chair completely stopped working. Needs a new motor, new remote and relay box. When I called customer care I was on hold and bounced around for a half hour. Finally speaking to a rude condescending representative, she said I would have to wait a month for all the parts to be delivered to the home. Then I would have to call back to get a mechanic to give a date to repair the chair. I bought this chair for a person who was gravely ill and really needs it.

ANNIE 78" sleep SOFA with Bob-O-Pedic Memory Foam! We bought this for our guest room, BIG mistake. There is no way anyone can actually sleep on this couch. Horrible, uncomfortable EVEN with the memory foam mattress. They refuse to give us a store credit.

I purchased the maggie Sofa & chair from Bob's in Woodbridge, NJ. In less than 2 years all of the springs have popped on the cushions and we cannot use our living room furniture. I tried to contact customer service, but they put you on hold and then accuse you of damaging the furniture. This is the worst company to deal with. We now have to purchase a new sofa and chair after 1 year. I wish I had read all the horrible reviews before I wasted money on this crap. Many other customers have complained about the exact same thing. I will never spend another dollar in any Bob's store and have warned people about the poor quality and customer service. I guess in the end you get what you pay for. A couple hundred dollars extra for quality furniture and I wouldn't have spring sticking up my **.

I bought bedroom furniture less than a year ago and my tall had to be replaced and company added another fee for insurance on top of the insurance we purchase when buying the furniture. While laying on my bed the wooden bed rail broke. Now that has to be replaced. The quality of their furniture is so cheap, now I see why they make their customers purchase insurance when purchasing furniture, because they know it is not going last; they probably make more money on insurance claims than their furniture. That should have been a warning sign when they make you buy.

I purchase special sofa and love seat. After 6 weeks they deliver two different colors. Brought in my shipments. One month later they call me for the second delivery and then they call me back for the second mistake and will take another 6 weeks. Gave no discount whatsoever and they refuse to give me full refund, so don't buy from here. The management is TERRIBLE. (merchant I.D **, Ref # ** approval code **, purchase date 7/26/2016, time 19:41:05)

My husband and I, both close to 70, recently purchased a condo. Our plan was to buy a bed and then get the mattress. In the meantime we would sleep on the couch. I ordered a Spencer king size bed on 7/28/2016. The scheduled delivery date was 8/30/2016. At 6:30 A.M. on 8/30 I received a phone call informing me that the headboard was not on the truck and therefore the bed cannot be assembled. I rescheduled the delivery for 9/6/2016. I waited 5 hours for the delivery men and upon arrival, they took all the boxes to the second floor ready to assemble the bed. They could not perform the job because the headboard was missing yet again. I immediately called customer service and was told that the headboard will not be available till 10/4/2016.

Stay away from Bob's furniture store unless you want to buy new furniture store every few years. I bought a sofa and a recliner chair 6 years ago but after 4 years the "leather" started to bubble up and then peeling, cushion sunk in cheap crap. The recliner has a lot of cracking, bought the goof proof and of course doesn't cover these issues, most likely because they know this is a major issue with their products.

Where to I begin? This has been the most horrible experience I have ever had with a purchase. I shopped around and chose Bob's foolishly trusting they actually cared about customer and had quality furniture. WOW was I wrong. After going into Bob's and a older women following me around while I browsed literally hawking me would not stop following, I should have known right there to leave. I found a living room set me and my girlfriend really liked. We sat with the salesman Victor who put on his phony act that he was sincere and their furniture was the best out there. We decided on a Bob-O-Pedic couch with large chair instead of the love seat, a marble table and end table. As well as an ottoman and lamp. The furniture was ordered and we were excited to receive it. They lead you on to make it seem as though they are so great and take pride in their furniture but the minute you leave that store your screwed.

I have 3 bedroom sets from Bob's that I started purchasing August 2015. I first purchased the bunk bed set with the bookcase stairs. I did purchase the goof proof with it. My daughter scratched her name into the wood. I called Bob's and within a week, they came out and fixed it. The second bedroom set was the Madison girls twin bedroom set. The mirror became disconnected from the frame, also the knobs on the dressers were misplaced. A technician came out in about a week and a half, he tried to fix the mirror but was unable to.

I originally bought a mattress and box-spring in Feb 2015. About 120 days into use the mattress began to sag. A tech was sent who measured it at 1 1/2 in. I bought an upgraded mattress in Aug 2015. In another 120 days this mattress, too, failed. The only answer I could get from customer service was "you may come in and get another mattress, but after 30 days we will not refund your money." I explained that this was not a comfort issue many times.

I bought from them in order to save one to two hundred dollars. I cannot express to you the amount of headaches I have had due to their crappy quality. I am sorry but that is the only word that comes to mind when describing their quality! I have always purchased my furniture from Levitz (when they were open) and Raymour and Flanigan. I decided to give Bob's a try time and again. My daughter's bedroom set was decent for the price and because she is so dainty and careful about keeping her things nice it has held up.

I bought a Bedroom Set in Bob's Furniture and I also got the Goof Proof Protection Plan. The paint on one of my bed rails like the veneer was flaking off. It look like when formica peels of the wood, it does not even look like paint. My dresser the one with the mirror you could not put down anything on top of it because the paint would scratch. I found that strange that the paint was so easily scratch. My bed with the exception of the one bed rail, the Tall dresser and my night table the paint finish was fine. I would dust it and it was fine. The problem was with dresser with the mirror. I was afraid to clean the top of the dresser or put anything on top of the dresser because the paint would scratch right away. The paint finish was very fragile only on the top of the dresser, the rest of the dresser was fine. The top had a few scratches on it. The bedroom set was 2 years old.

MY EMAIL TO THEM: STILL NO RESPONSE...Terrible customer service, terrible service plan. Terrible furniture and they do not fix anything....

My roommates and I purchased a couch & chair set from Bob's last summer (2015). Since then, every single cushion on our chair has had springs jolting up causing serious discomfort when sitting on the couch. At first, only one cushion broke and Bob's sent a new part pretty quickly (still after 3 or 4 phone calls reminding them they needed to ship us the part). Then, the other two cushions subsequently broke as well and (this being back in May) Bob's told us they wouldn't have the part until mid-August. Ok. We understand. Sometimes parts are on back order. But did Bob's offer to do ANYTHING for us in the meantime? NO!

The products are not made well. When you try to get it fixed it's a whole other issue. You have to constantly call service, then I got my sofa replaced with another because I didn't learn the first time. They delivered the 2nd sofa, one of the cushions had 3 stains on it. I'm tired of having to leave work, just to have the product break or return a piece of it because of stains. Then I schedule to have them deliver the cushion at my office and they are not scheduled to come until after business hours, which they were told when scheduling what the hours were. Horrible. If you do not want to great aggravated do not purchase from them!!!

So I purchased a new bedroom set for my daughter on June 30th 2016! Received part of it the following week and was advised the balance would be received 8/13/16. Received a call that the furniture was available earlier, would I be able to accept the early deliver. Of course I said yes! They advised me it would be delivered on 8/6/16 and I would received a call the day before with a window of time expected for delivery. Naturally 8/6/16 came and went with no call. I called the store, Nesconset, NY location and was advised we weren't eligible for delivery as we owed money. Mind you we paid for the furniture in full the day we purchased it.

I am writing this because I do not want anyone else to get scammed by a completely corrupt and unethical company. Bob's Discount Furniture sells a bunch of junk and they do not honor their warranties. Their customer service center is the worst I have ever dealt with. Their goof proof is a joke. I have had some bad customer service in my lifetime, but never one where I am deliberately lied to. I was lied to so many times. I believe that they actually coach their customer service reps to lie. The goal of their customer service department is to frustrate the customer so bad, that the customer just eventually goes away.

As others said, the experience in the store is great, but the minute you paid, and you need delivery you will never get any help. I purchase a sofa and loveseat and paid the full amount. I requested delivery and paid for it, they scheduled for Wed. I advised that up until 3.00 PM is good, since I will not be home after 3.00 PM. "Sure no problems" they said, "we will put it in for you". Well, I received my delivery confirmation. It is Wed between 3.00 PM and 7.00 PM. I called the store, they advised me that they will try to change it, they never did and never called back. I called again today Tuesday, they hung up on me. There was a complete Dining room set that I was going to purchase including the china, Well not going to happen. I will find a better quality store to purchase from now on. Just remember, they think that their clients are trash, and they treat the customer that way. DO NOT BUY THERE, and spread the word, I know I am. Thank you.

I recently bought several furniture items from a Bob's store in Virginia. I planned to move to Texas and asked 2 salespeople and a store manager if that would be OK. They assured me it would be fine and would not impact my warranty. When I opened the furniture after moving, I found that 3 of the items had manufacturer defects. I called to file a claim and they said they can't replace individual pieces of furniture - only the entire item. They also said they would not ship anything to me. I would have to send them the entire furniture items (including the undamaged parts) at my expense, and then pay to ship entire new pieces back to me. It would cost thousands of dollars to ship that stuff. I've been fighting with them for months now to get some kind of resolution but they will not budge. I've hired a lawyer and am in the process of filing a lawsuit. I just want the furniture that I paid for in undamaged condition!

DO NOT BUY FROM BOB'S. The prices is what get you, but I learned you get what you pay for. I spent over $4,000 in Bob's in Feb 2016 in Farmingdale Long Island, on a 3 seat leather couch and 2 seat love seat black for my family room and a week later another 3 seat brown leather and 2 seat brown leather couch for my living room. Upon delivery the brown 3 seat couch was ripped and I immediately called and they sent out another one. However the black 2 seat is ripped from the seams on both sides hiding under the leather cushion. I called the warranty and goof proof and they DECLINED to fix it. It's August 2016 several months later and I am now stuck with a ripped leather chair. I will never purchase anything from Bob's again. They take your money knowing they sell defective products. There's nothing I can do. I have 2 different receipts both were purchased a week apart.

UPDATE.. I removed my negative review about the sofa I bought from BOB's . After emailing them a copy of my review and BBB complaint, they replaced the sofa free of charge. The main problem with BOB'S is the goof proof, do not buy Goof proof, (Guardian) They declined my claim before I could even finish talking about what happened. They never called me back, lied to me and were rude. (Guardian) is the insurance company that goof proof goes through. They should not even be in business. Just read the negative reviews here. They are mostly about goof-proof (Guardian) BOB'S did do the right thing and did stand behind their product in my case, thank you.

I have been a customer for a few years and have never had a problem until now. I was told that they were looking into getting me a new sofa because it was damaged accidentally. I waited almost 2 weeks for them to get back to me and I decided to call them and the customer care woman was rude and said they would not give me a new sofa. I will NEVER go and buy anything from them again and I would never recommend them to anyone.

Was sold the wrong box spring for an urban location. Delivery team showed up - they could not have been more unprofessional. I was on a work call - they sat on the floor and played the hold music, which is a common occurrence at Bob's. They told me 20 minutes later that Bob's would call me back. Of course - they never did. I called Sleep's and got a box spring delivered in a day. Never heard back from Bob's. I used the crappy cheap frame from Bob's for my new box spring - and guess what - it broke. This all happened on 7/2. It is 8/17 - and I still have never heard from Bob's. I have left messages at the store I purchased the box spring and frame at. Never have called me back. Have wasted time I don't have listening to their terrible music. Still - have heard nothing. They are crooks - they shove product and protection plans down your throat - but, will keep your money when they don't deserve it.

For the consumer beware. Spent $4,700 on a couch, Loveseat and. Recliner. All Leather motorize seats and lighted cup holders, motorized headrest. Had furniture for year and a half. Material under foot rest started splitting and foam crumbling on floor. Started on right side and now left side. Had extra warranty and they won't cover it because of normal wear and tear. This is a moving part and should be covered under manufacturer defect. This should never happen between a year to two years. Bob's said I'm stuck with it. Normal wear and tear is from sitting on. Not the furniture performing normal performance. Any real further repair company could of fix this. They sent a kid in a Honda Accord with a cordless drill and some hand tools saying he's a furniture repairman. Such BS. Will be choosing a new furniture store. Bob's not the store it use to be!!!

I can't believe that their Good Proof+ plan means absolutely nothing!!! Don't purchase it!!! They will find a reason not to cover it or back their products. My leather reclining sofa is bubbling and peeling. Not to mention the fading which I can live with. I have been battling this issue since June and nothing. They keep telling me that leather doesn't do that and they cannot cover it. It's even worse when their customer service supervisors agrees with me and did see the photos but cannot do anything about it! This will be my last purchase!

I purchased the Maggie II living room set with the chaise. Two months later the springs were popping through the cushions. I called customer service to let them know. They told me they needed to send a technician out. Okay I take a day off work waiting for the technician for him to tell me the cushions are defective and he is putting in a work order. 3 weeks later no cushions. I called customer service. Now mind you this started in February of 2015. They tell me they are back ordered for another 4 weeks. Ok no problem. 4 weeks later - oops sorry back ordered again. It is now August still no cushions. In the meantime the frame of the couch wobbles. I call customer service again and they tell me that they can do a one time swap but the $100.00 that I paid for Goof Proof will not be applied to the new couch so I will lose it. Not happy with that I called back.

Okay started within a month after buying the sectional. While already sitting on the chaise a piece of wood broke from under me. There were staple sticking out all around us cover on the bottom of the couch and when sitting on the chaise seems like he sunk a good for 5 inches and have a hard time getting out of it. It's like it sucked you in nothing like in the showroom. And on the corner piece the same thing sucks you right in and on the loveseat piece of wood on the front jobs into the back of your legs causes for bad blood circulation and blood clots and on the armless loveseat the leg has broken on the right front and they replaced it half hour later. I come walking in the house to sit down on it and did not even get to put my body into the couch all the way and it broke again.

Did not deliver what was promised in the store. Then charged me more. THEY ARE THE WORST!! Everyone was great at the point of sale after that they were terrible!

I bought a mattress from Bob's and had it delivered and hated it from day one. I called Bob's, which if you call them, it takes so long to actually speak to person it's ridiculous. I was told that I had to keep the mattress for 30 days, no matter how much me and my husband were not getting a good night's sleep. We dealt with that as best we could and then I went back to Bob's to find out what I had to do to return the mattress. The first salesman I dealt with did not lie, he just omitted some of the small print so that it makes it very difficult to return anything that you bought.

After calling back 5 days later & getting a supervisor on the phone they gave me a credit for the couch. I'm satisfied & will buy from Bobs again.

I purchase from Bob's a living room recliner set (Brava-brown recliner sofas). The first delivery they have to take sofas back because they were broken. Bob's offer another delivery date was furious since I gave my old sofas away so for a week we have no sitting sofas. When second delivery came big sofa was not working properly. The delivery men was rude, didn't want to take sofa back, told me to call Bob's and since I had purchase the Goof proof kit I can get it replaced. When checking my so call insurance it said they will replace and fix damages within 5 years - LIES LIES LIES.

We place an order for two-bedroom furniture two weeks ago. The delivery was scheduled from 2 pm to 6 pm today and the truck shows up at 7.30 pm. No calls that they will be late. Then they deliver the bad news. Every furniture is damaged which I cannot fathom. Two bedroom suites cannot all be damaged. Now both boys have no bed. I cancelled the order with customer care and they transferred me to the store to do so which took 40 minutes. I asked the delivery team chief why it was not checked and this is exactly what he said: "The furniture comes from overseas. Nothing is checked at all but just loaded in the truck and the delivery team is expected to check them before bringing in the house and this happens all the time."

DO NOT DO BUSINESS WITH BOB'S! Horrible experience with delivery and customer service. Called many times and was put on hold for over 45 minutes. Customer service tells you what you want to hear and NOTHING will get done to resolve any issues with furniture. The worst furniture company I have ever dealt with. Desk and bed set had missing wood. You get what you pay for here at Bob's. Terrible customer service after you have paid for the merchandise and delivery whenever they choose to show up... not on your delivery date or time and with no phone call.

The Pictures tell it all. This furniture from Bob's Furniture is just 3 months old (April 2016) and see how it has deflated, looking like a 20 year old furniture. Sitting on it, you could feel the hard wood under the cushion and the back is already falling apart. You could actually feel the wood sticking out from the back. I'm so disappointed. They do not have warranty on their products and the Goof proof plus is a scam. I still wonder why Consumer Protection is still allowing them to remain in the market. They show you the real one in the store and they deliver the fake one. I am accepting my loss but will NEVER encourage anyone to buy anything from them.

I had a delivery scheduled. The person drove off right in front of my husband who was waiting in the driveway. I called, it took me 10-15 minutes to get through to a person each time. When I final got someone, I said I needed to know where my delivery was and she hung up on me! My husband was at the new house with our 1 year old baby and he was crying the entire time. He was hungry, waiting there for absolutely no reason. I'm disgusted. I tried to call back and cancel but again I couldn't get through! Never ever ever again. I guess I'll have to go down in person and cancel it, seeing as no one will answer the phone.

Placed my order for the # 5 bedroom set at the Flatbush Ave showroom May 30, 2016. Due to the head & foot not in stock the delivery was postpone till June 18, 2016. I was the first delivery that day. The tech who put the furniture today did a terrible job of assembling and bedroom set was scratched all over, the chest must of been dropped, the doors couldn't be opened. I asked him to take it back. He said. So I called customer service right away and they send someone who fixed the scratches and called, took pics of the chest, said I get a new one ASAP.

A shout out to MARIO at Bob's Salem NH store. He is well-informed salesman, professional and a true asset to the company! We recently just purchased close to 7,000 dollars worth of furniture for our new house and made many trips to Bob's. Everything went off without a hitch. All the furniture was in stock. Delivered actually 1/2 hrs early... delivery smooth - no issues... and our home looks great. I contribute all of this to the wonderful overseeing of our salesman - Mario. Can't say enough about our experience. Actually all of the staff were helpful and friendly... never pressured. Gave us plenty of space. I wouldn't shop any other place. "If it's not broken, don't fix it." Thanks again Mario. We appreciate everything you did!

I ordered a bedroom set and a rug through Bob's Furniture. My delivery was on the may 25th 2016. The delivery guys came, told them where I would like my bed set up. I went downstairs once they was done. They had me sign for the delivery. They left. Went upstairs and notice that the bed wasn't set up correctly and not connected right. Called Bob's to advise of my issue, also to let them know that my rug also wasn't on the truck. Spoke with a supervisor. I took off work to make this delivery now you're telling me I have to take off work again for a second delivery. She then advise someone will be there to also fix any issues with the bed. Set up another delivery for that Saturday 5/28/2016. That was my first issue.

I bought the Miranda Sofa and Loveseat 1 1/2 years ago. The cushions started to deflate within 6 months. Bob's didn't want to hear about it and said that it was just "settling". About a month ago I noticed one of the seat back cushions pulled away from the sofa. I scheduled an appointment "twice" because the service technician ended up at someone else's door in another town. When the technician showed up on another date. He said the cushions would be replaced but the tear was irreparable. Bob's customer service said it was not going to do anything about and Guardian didn't understand why and said they would look into it. Well it's now 3 weeks later. No cushions and no answer on why my Goof Proof Plus does not cover a couch tear.

I purchased the Maggie loveseat and sleeper over 2 years ago and have been dealing with Bob's and Goof Proof for that long with issues. Within a month my cushions sunk in. They took over a month to replace them plus when the inspector says Bob's will call me that's bull, they never call. The 2nd visit was due to the cushions again and scratches on the sofa. The inspector found nothing wrong according to Bob's and not Bob's or Goof Proof wanted to speak to me, not even a manager. The customer service rep would not do anything for me and just to get me off the phone she said she will input something and they will email me. Yet again same bull story.

I bought a Living room set on 6/26/2016 at Bob's Furniture, Worcester Store for $ 4183.88. Their Customer Service there was excellent. The furniture was delivered on 6/30/2016. We made sure that the room was empty. The couches were put at the right spot but they left the coffee table at the hallway, still in a box! They also didn't finish assembling the wall unit. Furthermore, there is a crack in the lower drawer. I called their Customer Services and they were pleasant. They promised to send someone on 7/9 to assess the damage and assemble the coffee table. My question is, did they run out of time or were they being disrespectful?

Contacted Bob's last wk. Spoke to Janice Cust Serv regarding repair of a sleep sofa not under warranty. Willing to pay to repair. Janice quoted me $69.99 plus tax. After 45 min gave me a conf # and told me to pay at Bob's store, Bellingham. When I arrived the employee called and spoke to Janice for 45 min again and I was given a price of $84.99. Received 3 robo calls to remind me of the appt 06/27 from Jamie Accts Mgr at 800 569 1284. She asked me if I had the parts for repair which I have some and told me to go to a hardware store but wait till the repairman arrives. What is a repairman for if they don't carry repair kits for a sleep sofa that all the info in the computer .

Accuracy only thing that can be said - don't shop there - you get what you pay for. "Garbage." Less than 30 days and I have had issues with my purchase 5 times to be exact. Pay the extra couple hundred and you will be happy and satisfied. Old saying you get what you pay for! Seriously believe you visit Bob's house not one piece of furniture in his home is from his own store cause if it is sure he'll get himself a 20 year goof proof plan and his so called techs would be there so much they will have dinner with him every other night. He stands by his word - come to my home and prove it! Shame - you have to have the front line to deal with the headaches you give the hard working people! I can use other words that can explain how I feel but it will be a waste of time cause you have a business but don't know the first thing of customer care and satisfaction!

Ordered a replacement couch for our "leather" sectional. We've had it under 3 years and the "leather" is peeling. Our in store experience was fine, picked a new couch, goof proof and delivery ending up with a $100 credit. Delivery date set for Friday 6/17 between 2:45 and 6:45. At 5 pm we got a phone call from Customer Service saying the delivery could not be made because no one was home. Oddly enough I was home all day - took the day off work, and put a note on the buzzer that said "if bell doesn't ring, please call......." No phone call, nothing. By 5 the truck had already returned and the couch had been unloaded. I'm going to go ahead and say the delivery people just decided to stop working because it was a Friday afternoon.

DO NOT spend your hard earned money at Bob's! Bought 2 couches from Bob's two years ago. The foam in the cushion seats has compressed to the point where it is almost half of what it used to be. The fabric on the cushion seats is pulling and fraying. So I called the goof proof warranty company only to be told that they don't cover those issues. They only cover damages and stains. Then I called Bob's. They sent out a technician to examine my couches. He arrived on time and was very polite. Asked me what my complaints were. Wrote everything down and took pictures. Then he asks me to use my cellphone to call it in. As he is on the phone repeating my complaints and stating that the cushions cannot be fixed, he has me signing paperwork. Then, he hands the phone back to me, tells me that Steve will now help me and basically runs out of the house to his car.

Today delivery personnel delivered China cabinet and damaged my front door. A big piece from main door chopped out. This is new home and I moved in three months ago. Delivery guys are bloody liars and they do not speak English. It is hard to communicate with them. While they were moving the cabinet they hit the door, collected fallen pieces and put them in their van. Three spoke in Spanish and talked with someone on the phone. When my questioned "Why did you damage the door?" instead of admitting starting screaming at her. I went to them told them to stop screaming, either admit the mistake or wait until police comes for investigation. They run away like dogs. I complained to Bob's Furniture customer service about damage. They gave me confirmation number. I was told that someone call me within 24 hours to resolve the issue.

After purchasing a living room set from Bob's in March 2016, the day of my delivery the delivery men damaged the hallway and stairs when bringing in the couches. My landlord charged me for the damages to property. They tried to bring in the larger couch first and could not so they refused to bring in the smaller one and left in hallway. I had to call a moving company to come and move both couches in which took 20 minutes to do. When I called they informed me that another company was responsible for handling any damages incurred from delivery. That company has not returned my calls as of date nor has contacted me. This is the worse place to get furniture from and do business with.

The Business of **; Waste of Time, Waste of Money. Sorry for the language, but that is what they deserve. $2000 worth of furniture + that stupid worse of all protection plans goof-proof all down the toilet 3 years later. The recliner broke the day it arrived, they didn't fix it. The tables shred. The seats and the back cushions peeled savagely and they told us it is the manufacturing defect, yet they said they can not do anything about it, not even paid repair!

Let me start off by saying the only experience that was nice was the in-store shopping and the sales rep. You can't beat the free candy, cookies and ice cream! Yum!!! Of course that is the case in-store because after all you are a walking dollar sign. You're catered to, It's Mr or Mrs. this to that, "Would you like some water, lay on this or that" and etc, but after they get your money the fun begins.

Stay away from Bob's Furniture. I purchase warranty for my sofa. When I called them today the respond I got was, "sorry the product is discontinue. We cannot do anything about it." Their product is not strong, break easy, the cushions are get bad in 6 month. The customer service for warranty department is horrible. STAY AWAY FROM BOB.

I don't want to give that one star too... very dissatisfied. Bought a 1000$ worth recliner. There is no firmness at all. When logged a complaint one so called 15 year technical guy came in, saw and he said manufacturing defect. Spoke to customer service manager. They just apologized for what happened. That's it. I just went and thrashed my recliner in front of the store. Never buy anything and you know I bought an insurance that doesn't cover this. It seems but the store guy said me that it covers so I took the insurance... verrryyy bad guys. Please don't buy any recliner sofas from Bob's.

The delivery team brought my mattress and boxspring during the time window we had set up, but after signing the papers about satisfactory delivery, they climbed into their truck and started to leave. The mattress and boxspring were still on my driveway. I told the driver (Jose) they forgot to load them and he said they don't do that. I paid $100 dollars for delivery (which is crazy to begin with) and you don't take the old ones away? I told the driver the salesman and I discussed this AND I have it in writing. "Sorry," as he drove away.

The Goof Proof Protection is non existent. I have called numerous time and have not received any results. I have been placed on hold for hours at a time. They denied any claim that does not refer to an accident. I recommend that customers forgo the Protection and just assume you will need to replace any Bob's furniture within a year of purchase.

I purchased a area rug from Bob's along with goof proof protection which was useless. When it was explained to me all the coverages I wanted covered was supposedly in place, I soon found out when needed they were not. After sometime I thought this situation was rectified and told by the manager that I could get a new rug from them. I looked through their selection numerous times as well as checking with the office about my credit which I was informed listed on their computer.

NEVER BUY FROM BOB'S Furniture. You will regret it!!! Purchased original sofa love seat and chair. All recliners. Frame broke. No cushioning. Got replaced. Same thing happening. No help from bob's and good proof keeps denying everything. I will make it a priority to tell everyone never to purchase anything from this business.

Received a couch on Tuesday. Totally disappointed. Spent two hours on the phone Wednesday trying to return it. Out of that 2 hours, spend 1.5 hours on hold. They will not refund my money due to the fact I used their "wonderful", NOT, finance plan. I can only exchange. In which I have to gamble on another uncomfortable couch and I will have to pay another delivery fee. Or I can lose the $240.00 I put down to Accept Now, financing company. Wishing I had read the reviews in the first part. I would never have walked into the doors. Now that I have read the reviews, whom which I trust, I believe I have come to the decision to lose the $240.00 and not have to walk inside their doors again. I will tell everyone, DON'T GO THERE!

I purchased a living room set from Bob's in January 2016. Two weeks later I called them because the table was falling apart. The finish on the table was fading. They sent a "repair" man who used a marker to color in the faded area. I called Bob's the following week and kept calling they came a total of 5 times. On the 4th time I spoke to the store manager. Ben was going to speak to corporate about compensation for the table and all the time I took off or left early for their 4 hour window and about a week after the 5th time they came I received a $50 credit card for Bob's. What would make they think I would ever buy from them again? The table still had marks on it and learned my lesson. You get what you paid for.

I bought a dining room table and chair set from Bob's. I also purchased the extra Goof Proof warranty (5 years). The set is three years old and one of the legs on the chairs failed. I called for service and was told the chair had been discontinued and that their warranty was a "best effort" warranty and I was S.O.L. So no replacement, no credit, no nothing, tell my story walking so to speak. Despite the fact that I still had two years on the warranty. I had purchased multiple items from Bob's but this is my last, and I was going to be shopping for a new living room set soon. I still am, it just won't be at Bob's.

Initially I went in on Friday 11/27/15 to purchase a sectional sofa and a coffee table. A brand new sales rep helped me and he advised it was his first week. We showed him the floor model and told him we needed a left arm sofa with a right arm sectional which is exactly the model in their showroom. He put together our order with the coffee table and a right arm sofa. At that time I was advised there was no finance charges for 6 months. When we got home, I realized that he left off the chaise lounge and had the wrong sofa. We needed a left arm sofa.

Worse place ever. I bought some furniture with Bob and added the goof proof. So I call them to fix my sofa and dinner table and a tech came out and when he show up he didn't do anything. He said he can't fix it and took pictures and left. When a rep call me and told me they can't fix my purchase cause it's out of the goof proof I told them I'm still under warranty and she told me she can't fix it cause it has multiple damage and they don't cover that. I told them how that if I never made a claim? She told me it has to be only 30 days within purchase. So why add goof proof if they not going to do anything?

I have purchased many products at Bob's for which I have been happy. Fireplace tv stand, bedroom set, etc. However, I purchased a Black Label Euro pillow top mattress (around $1000) set that I loved for a while. After about 5 years it developed a sink hole. I went into Bob's to talk to customer service and was rudely told after about 20 min that I was not in the system and she couldn't help me anyways. I had to call customer service. I did this on my day off and spent 1.5 hours on the phone. I spoke with 7 people because the phones were having issues and kept dropping my call. Only 2 of the reps tried to call me back. Diane was able to tell me that in 2010 (purchased in 2009) they archived the files and no one was able to find me (call 4). Nathan (call 7) dropped but he called me back. We set up an appt for someone to come and measure the dip (another day to take off).

So in desperate need for a set of bunk beds for my kids I found the one I wanted online, walked in the store, information in hand, only to have to request a salesperson! Since the one on display was not the same as the one online, it took a while but we were finally able to get it ordered! Just as I was getting ready to pay my $900, I was given the option of financing through Acceptance Now!