Bob's Discount Furniture Reviews

I purchased a 2 piece sectional. It was immediately clear that something was not right. One section had nice firm seating and the other sagged very much. I stopped by the store and was directed to the customer care hotline where I scheduled a service call. Typical large window of when we might be there so I take a day off of work to accommodate your schedule. Tech shows up, spends 20 minutes just trying to get the legs off. I can see that he is not very familiar with this. He sloppily removes the bottom cover and notices a cross member of the frame has not been fastened properly. He reattaches the cross member in the wrong location and then stuffs some extra padding between the springs and top. Hastily puts the bottom cover back on and declares the job done. I ask him to sit in the seat and the other seats on the sectional and compare.

I bought a King size mattress for my parents back in 2012. A month ago, I put in a claim for the mattress as it was sunken-in in the middle as Bob's has a 20yr warranty. The concern is that my parents both have major medical problems - my dad has a heart condition and my mom has spinal issues so they have been unable to sleep on the bed, they've been sleeping on the floor, that's how bad the mattress is. Bob's sent a technician to check the mattress and they told me that they agree it's damaged but just not enough to be covered. I explained to them about my parents' medical condition and that they medically cannot use that bed regardless if they felt it wasn't damaged 'enough'. It's ridiculous to agree there's an issue with the mattress but it's not enough per their phantom standards.

On April 12th I was expecting a delivery of two full beds and chest and dresser with a mirror plus two recliner chairs and ballerina lamp for my children room. They delivered everything in oak color which I specifically wanted expression. Then they tell me one piece is missing and cannot assemble one of the beds without that piece. The color espresso was not even in stock when I spoke to a customer service rep. I was obviously infuriated because this was ridiculous, I had left the room empty and got rid of the kids bed.

Do not buy any furniture from this store ever!!! Spent over 2 thousand on furniture and it has 2 broken drawers, a cracked frame, a broken leg, springs popping out of a cushion, piping missing and Bobs just left here and told me "Yeah it's a factory issue but we don't have those parts so you're basically out of luck." I'm stuck still paying for a broken sofa I can't use! Oh, and I paid for goof proof protection! Never ever ever again!!!

We purchased a sofa with two recliners in December 2014. The seat cushions and back support are defective. I also purchased a Bob's Goof Proof + Plan. The plan covers against factory defects for five years for materials or workmanship. I have had three technicians inspect the sofa and reported to their office and left. The person in the office said there is nothing they can do. Evidently they do not know what they are doing or cannot read. I will let my family and friends know Bob's Furniture does not stand by the Goof Proof + Plan or their furniture. We are very disappointed in the workmanship of the furniture as we are an elderly couple and we thought the furniture would last more than a year. Again, we would not recommend Bob's Furniture. This is the last purchase I will make from Bob's Furniture.

Worst customer service I've ever experienced. Inflexible and incapable of listening. A supervisor finally stepped in and was decent, but I am so regretting shopping here and will never, ever do business at this store again. I had a few more furniture purchases I needed to make this summer and I will buy them anywhere else.

Two leather recliners have been cracking after 6 months of use. The sectional couch had pillow backs (not gusseted) and because there was stuffing in the pillow backs instead of a foam block, the stuffing all settled down to the bottom of the backing and bunched up. I had to throw the pillow backs away after a year and a half and replace with good pillows from Walmart. Shortly after the foam seating became squashed down so badly that there was nothing to cushion our legs from hitting the wood framing and it was cutting off circulation in our legs. Both my husband and I weigh under 200 lbs. This couch was good for 1 year. The recliners lasted good for 6 months. I will never buy from Bob's again.

So today Bob's delivered my sons bedroom set to my home. After bringing the furniture into my home they tell me part of the bed was missing. Delivery guys tell me Friday (the next day) they can bring the missing part and assemble the bed. "However, I'm not available tomorrow (Friday) can you guys come on Saturday morning in instead." They said "ok", put me on the phone with customer care and leave right away. While on the phone with customer care I am then informed that the missing part is on back order. Why wasn't I told this at the time of purchase? Why wasn't the delivery team knowledgeable of this back order part so that I can have the option to reject delivery? They didn't give me no option and it's my problem because there is nothing they can do about it.

The furniture is bonded leather. After a year it has cracked up and looks ugly. Had a friend who bought furniture from Bob's and said I messed up buying from them. Never bothered calling Bob's since all the reviews are negative and it is a waste of time. Will never ever buy from them again and will warn others not to buy.

My daughter is a dog lover so when she purchased her first couch from Bob's she was told about Bob's wonderful 5 year guarantee!! Well, Bob's and his sales associates should be arrested for fraudulent sales ethics. It's not like my daughter was asking for a replacement couch; she was simply asking for them honor her warranty that she paid for and clean the stains. My daughter specifically asked if accidents were covered and was 100% assured that they were!!! Well I am spreading this warning to anyone; young and old alike; DO NOT WASTE YOUR MONEY!! And Bob's should do something about this serious problem of fraud or be held accountable!!!

I made a claim on a seam separation issue on my sofa. The technician arrived and said he would not be able to repair because the tools were not available. He said he would have Bob's Customer Care call to make an appointment for another technician to come out and repair the issue. A week went by and I hadn't heard from Bob's Customer Care so I called and was told that the technician made a report stating the cardboard in the foundation of the sofa was broken and was not a manufacturer defect. The claim I made was not for cardboard and hopefully the sofa's foundation is not made of cardboard instead wood.

Purchased what I thought was leather. They do not tell you "it is bonded leather" which will peel and crack. Very disappointed in Bob's. What wastes of money. I takes very good care of my furniture. Would gladly have spent more if I only knew. Even would have bought material sofa, if I only knew. You should be told about bonded leather. Vinyl would wear better. My sofa and loveseat is a mess. Would NEVER RECOMMEND BOB'S to anyone.

We purchased two leather electric couches a little less than 2 years ago. The couches are in our formal living room so they get minimal use. When they are used, the seats at each end of the couches are used because these are the electric recliners. The middle seat of one of the couches has started to crack and peel. The extra protection that they basically forced me to get has a clause that does not cover cracking and peeling on leather furniture. WOW what a coincidence.

We bought 2 recliners Feb. 3, 2015. Since then we have gone through 6 recliners. Either it was the padding or the mechanism. I am receiving 2 more recliners in two weeks. And believe me we went through different brands and they are all the same. You have to get the goof proof plan or you are screwed. My mother went through the same thing with her 5 recliners in six months. Never again. Very disappointed and very dissatisfied. I wish I knew before I bought anything from Bob's.

We bought a sofa and chair less than 2 years ago. The sofa lost all firmness. We were told that the foam needed to be replaced. The foam was ordered. Took over a month to get. Tech came out to replace it. He told us it would take to settle in. The sofa cushions looked like overstuffed laundry bags. This was a wed. Called right away and was given an appointment for today, Saturday, between 4:15 and 6:15. At 6:30 I called and asked where tech was. Reply was I would be next stop. At 8 PM I called again and after 30 minutes I was told that they had truck issues. I paid for Bob's "Goof-Proof Plus." They take your money but do not deliver on the service. I was offered a third appointment, but for what reason? To sit here all day and hope they show? They are a ripoff! Look at the cushion I'm expected to sit on. I have 2 more just like it.

Just purchased the recliner in December 2016. By January the recliner was leaning to the right so I called the store for a replacement. When I received my new recliner I noticed that the one that was broken may have been the chair on display since the new recliner came with tags on it. Then comes March and the second recliner is doing the same thing leaning to the right so I put in another claim, the guy comes out take pictures says he don't see anything. Family members come to the house says they feel it tilted to the right, had to wait till April to put in another claim. Guys come out say he don't see anything. My 16 year old who weighs about 109 lbs sits in it and the chair tilts over to the right!! He gonna say he not in the middle! Now you're pissing me off!!

After looking for months we found a leather sectional sofa at Bob's Discount Furniture in Hunt Valley MD. We paid more for this sofa at Bob's by almost 1000 dollars over comparable sofas at other stores but liked the color of the one at Bob's so we decided to splurge. What a mistake. Upon delivery the end pieces of the sectionals were scratched and one of our console pieces was filled with what looked like rodent feces. All Bob's would do is set us up to receive a replacement sofa. I asked to upgrade the goof protection on some of the pieces since obviously the quality of this sofa is not as described and they would not let me. They would not let me return for my money back. I am now sitting here for a four hour window to receive a new sofa set which I don't even want but have no other options. I feel like I have been conned out of $2600 for a sofa set worth less than half of that. What a disappointment. Buyers beware.

The sofa we purchased from Bob's a few years ago is obviously the central point of relaxation in our living room. Therefore, comfort is critical for family and guests. It's not a piece of furniture that can be pushed out of the way and replaced by other existing seating. Unfortunately the internal springs in the cushions began to become unbound and became very uncomfortable to sit on. We contacted Bob's customer service line and received a quick response. We were told that we could order new cushion internals for $50 each..

I purchased two sofas, told the sales lady I do dog rescue and have fosters and or pets at all times and was worried about leather. I was told to buy the extra insurance and there would be no trouble at all. 2 years later I get two tiny holes and call for them to be fixed, now I'm told it doesn't cover dogs. I can't get any proof from them of this fact. I have my paperwork and it's not in there. It states, "RIPS, TEARS, CUTS, PUNCTURES AND BURNS". Nowhere does it say not by pets. It even states it covers pet stains. If you don't exclude stains how can you exclude a rip? The other couch was damaged when delivered and it took me 3 service men and over a year, coming out to fix it. I'm not even sure it's fixed yet. They have lost a customer for sure.

I have been dealing with Bob's and Guardian for over a month now on furniture purchased within their so-called 5-year protection plan. First off their customer service is not trained and educated to communicate the same message to customers. My issue started with calling in to advise I had a loveseat with a leg that was falling off an end-table that's leg is loose because it was delivered missing a screw (which I did not find until normal wear-and-tear factored in and I looked under the table to notice there is no screw in it) and my cushion on my sofa is flattened. The first rep I spoke to was kind and helpful and scheduled a time for a technician to come over and "evaluate" the furniture.

Wow. This place is completely unacceptable and a huge scam. Of course they have great prices- the store was beautiful and the sales people were so kind, charming and great at their jobs- **. They sold us a complete bedroom set and a complete living room set- TV console as well. They first warned us that two pieces were on back order and would be delivered 2 weeks later- Okay. We can deal with that and that's understandable. Then they call us to tell us they can deliver it sooner! Fantastic, great, can't wait. When they brought our first shipment- they assembled everything quickly and efficiently. They were kind and the language barrier wasn't a big deal at all. Then... they come out to tell me there are two headboards. Uhhh... What? I asked them to check the truck for the footboard. There was none.

Bob's in Manchester, NH sold my 89 year old mother a Bob's power bed and told us it was a set; mattress and frame and that we had to purchase it like that because it was a power bed. If after 31 days but before 60 days, if she didn't like it, it could be returned for a full refund, less delivery fee. Before agreeing, we looked at all the other mattress sets they had and found nothing we liked. The salesman assured us we could return it and not to call before day 31. The salesman is no longer working there. I have called several times and been given the runaround until I finally had to personally go back to the store and speak with the new Manager.

We were sold in the store sample. Was great. Took our time. It was a big purchase for us. Purchased the warranty package but was assured that the king mattress would be able to make the turn to go upstairs and that the Bob-O-Pedic that it could be folded. Well I bought right into it. Now this king mattress has a hump in it. It's like rolling up a hill to get to the center. Called Bob's. Sent a "factory rep" that came out with an 18-inch 1x2 piece of wood. He pushed down on the corners and called in a report. Result was there. Was less than a 1-inch deflection. What about the hump in the middle? I challenge anyone to lay on this horrible mattress and try to roll to the center to sleep. Continued to call to no communication or assistance. Was told to take photos. WHAT photos? Come on people. You come and lay on the bed that's less than 6 months old and try to have to people sleeping on the very edge of the mattress.

New sofa appeared attractive, but within a few days, there were many permanent creases from merely sitting! Gentle attempts to smooth out the creases in the thin fabric resulted only in fibers coming out. Cushions also became lumpy. Company very defensive & unresponsive. Such furniture should only be sold for staging purposes. Very poor quality, craftsmanship, & customer service.

We purchased a Bob-O-Pedic 9-Gel at Bob's Discount Furniture a couple months ago. It was, without a doubt, the single worst bed I have ever slept on. I know that sounds hyperbolic, but it isn't. From the first night, it was almost impossible to sleep. The bed was unbelievably hot -- I would wake up in the middle of the night, sleeping on my back or side, with the part that was touching the bed sore from the heat and the stiffness. Within days, both me and my fiancé developed neck and back pains that we had never had before, and we are both fit 20-somethings who have never had this kind of thing happen before. As a hiker, I sleep outdoors with some frequency and I would prefer sleeping on the bare forest floor than sleeping on this bed.

This is the worst place to shop. I am filing a complaint with the BBB. They do not hold up to one promise. I paid in full for furniture and was delivered defective furniture 3 times. They kept bringing back furniture that was defective. It was manufactured wrong and obviously defective. It has been over a month of setting appointments and them not showing up & when they did the furniture was broken. I have had broken furniture in my house for over a month and still they have not replaced it. I have also had to take 3 vacation days off of work because of their failure to show up. DO NOT SHOP HERE!!!

My husband and I purchased the 5 years "Bob's Goof Proof Protection Plan" for our furniture on May 15, 2012. Unfortunately, in May 2015 when we called Bob's to let them know that the furniture they sold us under the 5 years protection plan started to deteriorate. They did not fulfilled their promises. We are very unsatisfied and seeking reimbursement. Thanks.

I love to give good reviews, however this is my worst experience ever. I purchased a dining table from Bob's Furniture New Britain, CT. I did not do my due diligence and check customer reviews before I purchased. First issue, they cannot promise delivery at specific times. They give a 4-hour time frame during the weekdays and you must take time off of work to make it convenient for them. They deliver on Saturdays but then they can't give you a time window on that, would depend on geographical area on that day and cannot be pre-scheduled with accurate time windows.

I ordered a bed for my daughter online. Was called next day to say it was on back order until mid April (4 weeks). They said call back in a couple weeks to check on status. Called back now delayed unitl end of April. After letting them know this was not acceptable I received a call 2 days later to arrange delivery for the following week. Day came, I took time off of work... Delivery man says I wasn't there. I have 2 HUGE dogs that will bark at the sound of a truck let alone the door bell. I called the delivery man, he said he would make me his last stop and call before he came. 4:00 rolls around no call. I call him back and he pretends he doesn't know me and hangs up on me. I call customer care, they could care less. No apology and the next delivery is 4 days away. I ask for a manager. She is no help either. So when Bob says if you're unhappy he wants to know... He doesn't give a CRAP.

When taking a couple days to shop around, I ended back at this company only for the salesperson (that was awesome) to help me. It took 3 attempts to deliver no broken pieces. Talking w/ customer service to refund me my shipping it ended w/ a gift card in the mail to their company that I'm not going back to! Even when I paid them the full amount upfront. NOT HAPPY!

I just had the news that the extended warranty that I was offered to my sofa, which was one year original. And extended for 5 years and that anything ever happens to him they would do the repair. And if is not possible to fix, they're giving me another new or credit. Those people it's the biggest lie in the world, just tell me that my sofa does not have repair and my warranty was only for one year. The sales when he selling promise everything. The next time you buy something have to take the papers to a lawyer read it and see if this right because of not to believe what the sellers say. Very terrible company.

I visited Bob's location in King of Prussia, Pa. and was told that my order would be delivered for 100. I went online and the delivery cost is 50. I tried to tell the salesperson this but she insisted that it was 100. So I went online and ordered 2 items for a delivery total of 129. The salesperson told me it would cost 200 for these 2 items. Is Bob's running a delivery scam on customers that come in the store to purchase their items?

We received a couch delivery from Bob's Furniture. They scratched our molding, walls, and our brand new wood floors. On top of that, the couch was delivered damaged. We are being required to submit an insurance claim in an attempt to get reimbursement for the multiple damages causes. We will never order from Bob's Furniture again and I recommend that nobody use them. They have poor quality products and extremely poor delivery service.

Summary: We purchased the Westbury Umber sofa, loveseat and chair set about 2 years ago. The furniture started to show unusual sagging and wear very early. The seats were sinking so much that pieces of wood structure pushed into your back side. There are some tears in the cushions too. We purchased the Goof Proof warranty. In my opinion, Bob's Discount Furniture is no longer an acceptable quality and their Goof Proof warranty is worthless. Bob's Discount Furniture is the worst!

I used the financing option with the intent to pay it off by them. Could not do it because I had an unexpected emergency. What a scam. 25 percent financing. This piece of ** sofa is already broke. I wish I researched this site before I purchased this crap. Now I have to put in a claim for this broken sofa and I am paying twice as much for this low quality crap. I am going to return this and get my money back. Buyer beware.

March 5, 2016 I purchased subject at Bob's Discount Furniture store in Nesconset NY. While discussing the deal their sales associate Jim ** stated the set comes with toss pillows. First delivery, one of the end tables is damaged, no toss pillows were included. Second delivery rescheduled and I had to choose the date through their automated system. I chose March 18 (today) and they showed up March 17, 2016 to complete the delivery. Still no toss pillows. I contacted their customer service and was advised to contact the store. The sales associate Jim ** said the set does not come with toss pillows. He was a little bit rude and not helpful assisting his customer. Been a long time customer of Bob's despite several screw ups. This'll be the last purchase.

We purchased a loveseat/sofa combo in June 2013 a few days prior to a military move. We purchased from Bob's as opposed to a store in our new area due because we had purchased from them before and had no issues. Also they were the best price for essentially the same product compared to the stores in our new area. We purchased the goof proof and asked several questions and informed the salesperson we would be moving in 3 days and wanted to make sure we were covered if they messed it up during the move (we never took them out of the box so they went onto the moving truck fully boxed) and if we were no longer "local". We were told the warranty was 50 states.

Acceptance Now program is robbing people blind. There is nearly 250% in financing charges - the only way around it is to pay off the merchandise in 90 days. Which for most people who choose this financing program as an option is unachievable. Even if you choose to pay off the furniture prior to the term you still have to pay all the interest plus extra. You can literally buy the merchandise nearly three times at the full retail value.

I bought furniture from Bob's last year (a mattress, a couch, and a chair). Trying to submit a claim for the goof proof on the couch was unbelievably difficult. The menu options were completely horrible and landed me at a Bob's store instead of Guardian. Calling back, there was no message to indicate that they were closed on the weekends, just an endless wait and no one called back on Monday. When I called back to submit my claim it was a ridiculous process of identifying what had happened and where on the couch the spot was because they would not be treating any other spot. I was told I would be contacted within 7-10 days.

I purchased a Roxy recliner and a Roxy loveseat around 2 weeks ago. The recliner was a floor model. I was told that the floor model was in good condition and that they are discontinuing the Roxy line. I took the recliner home and three days later it broke. I called Bob's and they told me that I would have to pay $85 for a tech to come out and look at the recliner. If it needs parts, I would have to pay for the new parts. I purchased Bob's goof proof on the love seat but was not offered that coverage on the recliner. Now I have to pay for Bob's to fix furniture that I purchased 2 weeks ago!!

I purchase the warranty through Bob's. Neither Bob nor the outside company would honor any of my warranty issues at all. They went back and forth saying it was the other party's problem. I spent 2.5 hrs on phone and got nowhere... They're absolutely horrible. Don't even bother. The furniture is so cheap you can just buy new pieces.

I called Dec. 10 for repair on living room set. I paid extra for warranty. Someone came. Checked to verify repair and ordered the parts. I was told by end of December parts will arrive to my home, then someone will come to install. Parts never came. Called in January to complain, was told sorry many times and was told parts will arrive by end of January. Parts never came again. Called to complain. Was told sorry many times again and was told parts will arrive in February.

I called Bob's to put in a claim for a sofa bed that was damaged. I was put on hold for 20 or more minutes for a rep. When finally connected to Bob's customer care and told them I wasn't sure how the frame got cracked and that one of the springs on the sofa bed came off, they then told me not their problem and to call Guardian (Bob's third party insurance company), called Guardian and they told me not their problem to call Bob's customer care again. I then called Bob's customer care again and they sent out a technician. He just took picture of the damaged and told us to call Guardian.

My mother purchased a McKenna Sofa and recliner. The leather within the first year is cracking and splitting in seats of couch and recliner arms, etc... She hardly beats on her furniture. This is a piece of junk. This is from normal use of items. Very disappointed and will never use Bob's again. I also have many friends who I have told story to and they did not buy at Bob's. They need to sell better quality items that last more than a year. Very very disappointed and dissatisfied.

After ordering furniture from this store and waiting almost 2 1/2 months for it to come in, my husband and son picked it up (it was wrapped), brought it home and it was the wrong couch! You have to understand that the salesmen, from the Bellingham store wrote up the order while we were sitting on the couch! We ordered three other things to use the store credit we had. We are expected to give back an ottoman because the couch we wanted was more! How does this store stay in business?!

I will never buy from Bob's again. This is the second time they have screwed up our delivery. We were told our delivery window and they showed up early and we were told they would not wait. Today we raced home and the truck was at the top of our driveway and the driver looked right at us and drove off!!! The people at Bob's didn't even seem to care that we cancelled our order. I guess this is why their pricing is so low. I am so insulted by the way we're treated. I will NEVER shop there again and will be sure to share my awful experiences with everyone I know.

Over the years we have ordered thousands of dollars worth of furniture from Bob's, half of which barely lasted 2 years. We bought a living room set (1 L shaped couch, 1 coffee table and 2 end tables). The couch is awful. It broke in 3 places. Bob's was here 2 weeks ago, told us they would fix, not replace the problem. Now they say they have no record of the boys that assessed the furniture of saying anything beyond they fixed a loose bolt. No one calls back now. I've had it with this store and will never buy anything from them again. They false advertise as well. They claim their furniture is American made. Flip it over, it's made in China.

My wife and I bought Bob's Power plus bed. My delivery was set up for last Wednesday with what they call their breakfast delivery. From 7 am - 9 am. They did not show up and then called and said they came but it was too icy in my driveway to deliver. I work nights so I stayed awake for nothing. I called back and they said they would have it come out later that day. I asked they tell me a time so I could get some sleep. They could not give me a time they would deliver or call me to let me know when they were coming. I waited up all day and got a call at 5 pm saying they were not going to make it that day. Frustrated I tried to explain they did not even show up at my house. To no avail. They said, "They came," was all I got. My delivery was reset for the next Tuesday. The delivery guys showed up and brought the mattress upstairs.

Purchased sofa bed for elderly parents on Feb 15, with promise to be delivered till Saturday Feb 20th from the store. Till store got the money they were very nice and promising. On the 20th when calling customer service to ask where is the delivery, they tell us "we are not working on Saturday, your delivery will be on three days Feb 23rd." And they have done the trick. On the store promised Feb 20th and on the paperwork put it down Feb 23rd so watch out very good the paperwork!!! Never trust "friendly" salespersons... They are doing everything to get your business and then do not want to hear anything from you.

I bought a bed and have Goof Proof and been bounced back and forth between Guardian and Bob's. No one is helping and I paid well over $1100. Had a snow storm and bed got worst. Bob's says accident. Guardian says no. No help. Don't buy the warranty.

I have purchased the Bob's discount Furniture goof proof. At the day of purchase the sales person said it covered anything. If they could not fix it they would replaced it... and it says so on the flyer/pamphlet a description of what is covered, but on a separate fine print contract there's a ton of exclusions. However it does not say that when filing complaint you have to have a specific date and explanation how it happened otherwise it is voided! That's was the reason for my recent coverage not being covered. I made the mistake of not giving a specific day of occurrence and how it happened (would have lied) therefore it was not covered and I can not make a new claim. They have declined claims before but this one was absurd and made feel like I was ripped off. They are just coming with excuses and making very difficult to validate a claim.

I will never deal with this company again! I bought 3000 worth of furniture off of them. The kitchen set that we bought has a marble top. When they delivered it it had a cracked in it. Called customer service. They brought another one that looked like it was a refurbished one. Called again, brought another one but delivery people stripped the legs when putting them on. So they were bringing another one. Then they called and said it was damaged on the truck. Now they said that we can't get it 'cause it was 4 tries and we are done. We can't get our money until 16 days after they pick it up. Do you believe this? I guess we have to eat off of the floor until our money comes and go elsewhere. The table was 954.00 dollars.

I recently purchase a $2100 sofa and love seat set from Bob's which included the "delivery" fee. I took the whole day off from work because the sales rep who sold me the set suggested I be home all day just in case. Well when they arrived the two employees looked at the 4 inches of snow in my front yard like it was a lake they were going to drowned in. They just stared at it as if they had never seen snow before. This went on for a good few minutes before I said "come on guys it's just snow, it's not gonna hurt you" to which they still had the response to look at the snow in my front yard as it was a half frozen lake and they didn't know if they should cross.

Absolutely hands down the worst retail store ever! I never ever, ever go on and write reviews about anything but people need to avoid this place at all costs. I purchased $4000 worth of furniture from them TWO months ago and I still don't have my correct order in my house. The deliveries came three times (never called ahead of time) and the marble dining room table was cracked and defective each time.

When I went to purchase my living room set. I was told all the pieces 7 in total were in inventory except the one single chair. The other 6 could be delivered in time for Thanksgiving. Nope. Didn't happen. Only the end tables, lamps, and the single chair they didn't have showed, so I had no furniture for the family to sit on. The delivery guys pushed the buttons to show how the chair operated but not with a body in the chair. When my son came home he sat in the chair and it operated like the mechanism was off the tracks. He called the store and told them it was broken and they said the repairman could not come to look at it until December 22. 5 weeks after it was delivered. Then if he could not fix it he would order parts and return on January 22 and fix it then because the repairman only comes to my area once a month. Something we should have been told upfront.

I bought extended warranty, which the salesperson told me, if anything went wrong, a spill, anything, I can get a new mattress. Well under the warranty, I found mold on the bottom of my mattress. Never got it wet, never thought to take cover off to check the bottom, which has a plastic with air holes in it. I reported the problem and they told me it wasn't an accident. So I guess I did this on purpose. I always had a protected cover on it. So why won't they honor the insurance on it?

After contacting Bobs Furniture through Facebook messaging and discussing the problem today, our couch and love seat were replaced. We were even given the option to either change our selection to the equal value or order the same pieces. We opted to order the same pieces. I'm impressed with the response but wish it didn't have to come to this and hope we don't experience the same issues, we did choose the original set.

I bought a one-shot mismatched mattress and foundation from Bob's Discount Furniture. After only six weeks the full-size mattress had compressed leaving a significant valley in the center. I am a 57 160 pound woman. My issue is that the advertising is deliberately false and misleading. The consumer is led to believe they will be purchasing a reasonably functional mattress and foundation and that the only reason the price is so low is because the mattress and foundation have mismatched covers.

It is unbelievable to me how bad your service has been. I want a refund. I ordered a sectional on 12/24/15. I was told that day by your company that you were booked with deliveries and cannot schedule deliveries for more than three weeks ahead, which were all booked. I was told to call back in a week to schedule delivery. When I did that I was told that the reason I couldn't schedule was actually because it was out of stock. I was told the earliest delivery would be Tues 1/26/16. I agreed to that even though it was very frustrating. 3 days before that delivery I was called and told that two of the pieces were unavailable. The guy I spoke with said he could deliver the one piece on the 26th and the others could come today, 2/2/16, or I could have all 3 pieces delivered today, whatever was easier for me I was told.

I purchased a bed from Bob's in Hunt Valley, and decided to use the Acceptance Now Rental option to pay bed within 3 months. I paid the first two months and was paying the balance on the third month and they came to my home saying that I was delinquent on a payment!! Came to my home!! Lucky I was not there. They left a hanger on my door. I have paid the two payments, and I am paying the balance this week. I will never buy even a table leg from this store. I own a staging company and I am a realtor and I will be sure to let everyone know of their ignorance on their own accounts and what they do to the poor unfortunate people who really do miss a payment.

I will make it brief. Don't waste your money. The quality of the furniture is very poor. It may look nice but it is cheap and does not stand up to normal use. I have had the luxury of this experience twice. Most recently my wife purchased a Living room set with an ottoman against my strident objections. The ottoman promptly broke and we are waiting on a replacement Which took her awhile to get them to agree to. That brings me to the customer service. I have never experienced a company that is so calculating at delivering substandard service with a litany of excuses.

I bought a dining room set of table and chairs. From the very beginning, I have been very unhappy with the quality of the product. The screws continually fall out resulting in wobbly legs and chair cushions that become disconnected from the chair. We bought a table with leaves whose latches didn't line up and therefore could not be hooked together to ensure stability of the table. Although Bob's was willing to send technicians to repairs the chairs, the technicians have been unreliable and often leave before repairing all the damaged chairs. I have been shocked by the shoddy quality of this product.

So I ordered a bedroom furniture set from Bob's about 4-5 years ago in New Jersey, and I only want to write this review now because my product has held up very well for the price I paid. To start off with what I don't like about them, all the salesmen flock toward you like birds looking and begging for a sale. That bothers me especially when you're a first time customer and you just want to search and see what they're selling. I don't need salespeople following my footsteps to try and get me to make a purchase when I didn't even get a chance to look and decide what I like.

I bought a complete "leather" recliner living room set about 2 years ago and it started "peeling" around the headrest areas and the arm rest areas. I was told I was ** out of luck and nothing was going to be done to make it right. I spent about $5,000 for the set that looks like ** in my home. I will never buy from Bob's Furniture again and can't wait to hear they've gone out of business. I will tell everyone I know that their furniture is cheap and crappy and won't last for more than a year.

I purchased furniture in August of 2015. I have been putting every spare dime down in hopes to get my furniture home. I received a phone call from Anna my salesperson. She said they discontinued my fireplace. The one on the floor was SOLD. I already had paid over a 1,000.00 towards my purchase. The fireplace was 499.00. They should have called me and let me take that one home. It was paid for. NO THEY SOLD IT. Then Anna says "come in look at the one that costs as much"! You have got to be kidding? I was BLACK. My furniture was oak. Bastards! I cancelled my order, now have to wait 16 days for my money back?? Really?? I'm contacting the BBB. I WILL NEVER DEAL WITH THIS STORE EVER AGAIN.

I have ordered kids bedroom set in Paramus location at the end of Dec. 2015. As of today 1/21, I didn't receive furniture. When the first delivery arrived few days later, they came with 4 mattresses and no bed frame. Why would I need 4 mattresses for a child??? When I called the store, I was told to come back in because they have create new order. So I did. Well they said they'd delivery till Jan. 23rd, but they have guarantee by 16th. No delivery on 16th, and now 23rd cancelled due to storm!! I will NEVER buy anything from My Bob's.

3 months ago me & my wife purchase a set of new couches we paid in full. The couches was delivered (mandatory $100 for delivery). When we received the couches there were missing 4 toss pillows. After calling Bob's 15 times and get lies after lies after lies we still don't have the pillows. We even went back to the store and spoke to a MANAGER that gave us another story and that we'll get our pillows before Christmas. Is now January 19, 2016 and still no pillows. What kind of customer service these people are running. WE WILL NEVER EVER SHOP AT BOB'S. Rather sit on the floor before giving these people business again.

A new furniture store arrived so we thought we'd go check it out. We were looking for a chaise lounge. The price was reasonable and we loved the look of it. Our saleswoman was very nice but she seemed to be very perplexed by the computer system. Either way we were happy when we left the store. All of that would soon change.

The customer service is terrible. They lie to you and tell you contracting stories. I guess you get a low price and a headache buying from Bob's. I advice that you stay away...

I purchased a Maggie loveseat. Within six months the springs in the cushions became distorted and started popping out. I couldn't afford the extended warranty which, from what I've read from the reviews, is a good thing, but decided to call the store anyway to see if there was something they could do. We all know the answer to that question. So the Maggie went into the dumpster and I purchased a La-Z-Boy double reclining loveseat. Bottom line is YA GET WHAT YA PAY FOR!!! I'll never set foot in anther Bob's ever again!!!

Bob's Discount Furniture is terrible. They twist your arm to purchase the Goof Proof protection which covers nothing. Then when you try to get something repaired Bob's and Goof Proof point fingers at each other. Neither wants to be the responsible party. They're the worst.

I purchased a couch and a love seat from Bob's Furniture at the Plainfield, NJ store. At the time I was convinced to take the Goof Proof insurance since everything was covered. At the end of the 1 year when my furniture was paid off the couch had a manufacturer's defect. Since then it has been hell. An inspector was sent to verify the issue which he did but never followed up. Calls to customer care were useless.

How does this guy Bob stay in business? My whole experience was horrible from start to finish. They are picking up this junk they call furniture and their customer service, wow, what a joke! Do yourself a favor, don't go there for anything. Trust all these reviews. All these people can't be lying.

We purchased $7,000 worth of furniture and the extended warranty. What a waste of money. Our butter colored sectional electric recliner couch is peeling and completely crooked; warranty only covers if those were caused by accidents. Our furniture is only 3 years old. Bob's furniture is cheap in every way, we were duped! I am embarrassed to tell anyone. I shopped there. One final embarrassment are the terrible TV ads for Bob's. DO NOT SHOP THERE.

I got the call for next day delivery and guys were here when they said they would be here. So far, I have no complaints about the sofa, but do have a problem with the way they conduct business. After sofa was delivered and guys were gone, I was going out to the store when walked out to my driveway and saw a leg for the ottoman sitting on the driveway, Styrofoam pieces scattered across the driveway and my garbage can stuffed with the plastic, wrapping and Styrofoam that the sofa was wrapped in. I contacted Bob's at around 11am, didn't hear from them until 8pm and it was an automated call. About a week later I received another automated call, but I was done with them at this point.

We purchased an ottoman to go with a couch and love seat we already had in our home. We bought one at Bob's because it matched our set. Upon arriving at our house, we immediately realized the height of the ottoman was 6-8 inches taller than our couch; and that was very uncomfortable. So I immediately wrote to customer service, as it was closed at night to go in. The next morning I called customer service. I was told they could do nothing but give me a store credit. I had the ottoman in my possession for less than 12 hours!!! So, after work, I spoke to customer care at the Scarborough, Maine store and drove there. My husband came because it was getting dark and you never know what kind of people are out and about. It's good that he came! Bob's has very shady, unprofessional and lowlife people working in his "back garage-return station".

I purchased a bed from Bob's Furniture a couple of years ago. Several months after having the bed the headboard broke. I had the goof proof protection plan so I was able to receive a new bed. A couple of months after getting the new bed the support leg started to come off. Two legs came off. I thought nothing of it. As time went on all of the lights came off and the entire bed collapsed and broke. I then called Bob's Furniture simply because no one should have to purchase a new bed every two to three years. Bob's Furniture in turn told me there was nothing they could do for me because I did not purchase another goof proof plan.

In April 2011, I purchased a coffee table, two end tables and a dining room set from Bob's Discount Furniture. I also purchased their "Goof Proof" protection plan which the saleswoman told me would cover me for any scratches, cuts, nicks, and other accidental damage to the furniture. The plan was for 5 years. In December 2014, I reported a large looping scratch that had appeared on my coffee table. I deduced that the scratch was caused by my watch on the table. I called in to Guardian (the outsourced service that Bob uses for Goof Proof) and was helped by a representative named Kyle. Kyle asked me about the damage and said I needed to submit photos of the damage for assessment. I did so by emailing the pictures to the email address Kyle had given to me.

I purchased the goof proof insurance for my sectional and I tried to use it twice and was unable to both times. It is Guardian Insurance and they give you the run around and will not replace couch cushions unless it is on their terms.

Purchased $2000 worth of furniture at Bob's in August 2015. Brava couch sets, upon delivery I hear the 2 guys delivering talk about the couches and one asked "If you could get any furniture free from Bob's would you get the Brava set?" Other delivery guy "Hell no, you couldn't pay me to own this set?" So that was my first red flag. Here we are a few months later and we notice an unsewn seam. The stuffing is coming out, a razor knife tear that was obviously done delivery day. As we have a 5 yr old so any sharp objects are hard to find in my home and worse of all Christians day we had company over and they got stuck in the recline position on the couch! How embarrassing! Next, SPARKS from under the couch!!! Exposed wires!!

NEVER SIGN UP FOR BOB'S No Goof Proof Protection PLAN!!! Never sign up for Bob's discount furniture protection plan. When I bought my dining table the sales person told me anything happen to your furniture, it will be covered. One of my dining table chair leg broke, and when I call them they said that it is not covered as breaking of chair leg is not an accident. It is completely fraud. This protection is complete waste of money. No matter whatever is the cause of damage of your furniture "Guardian" (Protection plan agency) will tell you that it is not accident so you are not covered. Never sign up for protection plan, it is completely fraud.

My experience with Bob's Discount furniture has started on quite a sour note. Seems they are liars of the first order or don't care about their consumers at all. Bought a dining table from them on 6th December which got delivered to my residence yesterday 2nd Jan. The sales associate when selling the table to us told us clearly that we can add the protection when the table is being delivered to our place & in the meantime we could cancel the order if we came across another table at a different store since the delivery date was long way. Now when the table has got delivered and I made a call without wasting any time to add warranty for future protection, the store folks surprised me by saying that it cannot be done and are clueless how to respond to the customer. Not that I have a serious complaint here but this is pathetic customer service because of lack of coordination between departments.

I went with my husband to buy furniture a few weeks before halloween since I just bought a new house that needs to be furnished. I thought "let's try out one set before doing the whole house with them", since I know very little about the company. After feeling pressured into the sofa from the salesmen, I waited at the store for 2 hrs until he figured out how to enter the order. My sofa, loveseat and coffee tables all came in on time, but I was still missing the oversized chair since it was out of stock. Not a problem. That stuff happens. Finally the chair comes in (after being rescheduled twice because they were still out of stock). The chair comes in (on Halloween night) broken! I call immediately to let them know so I can get a new one. The new replacement chair was due to come in Dec 10th (almost 7 weeks later!). This time they brought it to me with no legs because the delivery men said that the last customer stole their drill.

We ordered our bedroom furniture from Bob's in Deptford, NJ in September. Our experience with the salesman was fantastic. We were hopeful. But it wasn't till the furniture arrived that our hopes were taken away. The stuff was in really bad shape. The bed had cracks throughout the wood, the dresser had the same. We called the salesman in hopes that he could help us, but it seemed his help was only as far as taking our money. We were told to contact Customer service who seemed like they would take care of it. That was four months ago.

I went to Bob's Furniture in March of 2015 and purchased $3000 worth of furniture. In less that a year I have had to have legs on a chair replaced due to sloppy delivery people, then an entire chair replaced due to the back springs breaking. Now my back cushions are tearing away from the back top of the sofa and I guess they are tired of paying to replace their cheaply made furniture and they are saying my dog has learned how to claw out the stitching in a perfectly straight line along the seams of the sofa cushions. I said shih tzu's are amazing dogs but really.

My husband and I purchased the Spender Queen Bed (frame, headboard and foot board) in March 2015 from Bob's Discount Furniture. I should have known I was in for trouble when the delivery man from the company delivering our mattress and box spring (not from Bob's) asked me "Is this from Bob's?" and when I replied "Yes", and he replied, "Well good luck!" Bob's had delivered and assembled the bed frame prior. As soon as the bed was completely made, I got on the bed to test it out, and immediately felt as though I were in a hammock.

Before I start, I wish there was provision of negative or zero rating, because these guys don’t deserve even 1 rating! I am still cursing my luck, why did I ended up buying furniture from Bob's. I purchased furniture of worth about $5,000. The trouble started the day they delivered the furniture, starting from wrong assembly, delivery of mismatching items, chipping of corners of the wooden furniture etc. This was not all, they broke glass of ceiling light and door stopper. For replacing/fixing the wrong furniture delivered, I have been on calls and visited the store again as well.

I got the Bob's Goof Proof for my furniture and submitted a claim. I was told to send the pictures to Guardian Products. I was told to send pictures of the damaged spots and was told to give it a couple weeks. I did not hear anything and I sent claim again and was told that I was requested to supply additional proof of the entire dresser. I never received such an email and was told because I did not respond the case was closed. This is a total rip-off. I have called several times to even get to submit a claim and when I do you refuse to supply me with what I am paying for. I would like my money back for this service where I can probably pay to get it repaired for all the hassle I have to go through. It's not like I have claimed several times. In one and only time you deny with allegations that you asked for further evidence. This is just a way for them to get additional funds for a service that they refuse to supply the products for.

This is an experience that happened to me personally not too long ago. I hope my story will help consumers shopping for furniture. When Bob's opened their store near Citi Field, I took my mother there to buy a leather couch and love seat. The first couch we picked out was on sale but it did not fit thru our doorway. We had to return it. We paid cash for the order, and it was over $2000 for both pieces. We couldn't find anything else my mother liked, and were literally forced to make another purchase there. You see, the return policy for Bob's does not give immediate money back. Bob's has 30 days to send out a check. That does not work, since we are now couchless in a senior citizens apartment, we threw out the old couch. So do we go dip into my mom's fixed income for more cash or do we wait 30 days for our return? She started crying. If we knew this we wouldn't have shopped there.

Ordered the Diva fireplace, great customer service in the store. Received the fire place twice, each time I received the fireplace it was damage. This was not good being I had to take off for this delivery twice. I thought someone with customer service like a manager would take on responsibility, didn't happen. Will not order from them again.

We spent over $700 on a leather recliner couch which was delivered to me January 2015; in July I had to call customer care because one of the recliner mechanisms broke. The technician came and replaced the part and also re-stuffed the arm because the filling was matted down. We had to recently call again because both of the outer couch arms have worn and are leaning out. The technician inspected the couch and verified that the recliners and arms are loose; I was put on the phone with a csr who explained that my problem was due to wear and tear and nothing could be done. Even though there is one year guarantee it does not cover that.

My family recently purchased furniture from Bob's, as well as their protection plan (5 yrs). The prices were very good and service was also positive. After 2 years, there were some accidental tears in the living room set. Bob's sent out a service truck and everything was taken care of properly. Me and my family would definitely recommend this store to whoever needs new furniture at a good price. Thanks Bob's!

Since I moved into a new place on March of 2013, me and my husband decided to buy most of the furniture from Bob's. After a year, I noticed a little scratch on the sofa very tiny... Less than half an inch. Since we paid for the Goof Proof I immediately called to report it. But since they wanted to know how it happened and we had no idea how they told us that they could not helped until we could tell them how it happened. They gave us a deadline to call them back with an answer (not sure if it was a couple of days).

WARNING: DO NOT BUY FROM BOB'S DISCOUNT FURNITURE!!! Just a little story to share. I bought a mattress that was to be delivered between 11 and 3. Get a call saying truck broke down and won't make it in those hours. They will call me and let me know so I left only to get a call at 3:30 that they tried to deliver the mattress and I was not there. Thankfully I was able to stop the truck as I was a few minutes away. As they are ready to unload it, they discovered it was wet so they didn't feel comfortable leaving it. In the meantime they get me in touch with customer service who is kind enough to say she will put in a request to have it delivered on Saturday. Fine and dandy.

First they changed my delivery date with no reason or notification. They promised to fix it by delivering 4 days later and said they would call an hour before they showed up so I wouldn't have to miss more work. Sadly, they only called 10 minutes before arriving (luckily I didn't trust them and was home). I told the delivery truck driver not to drive up the driveway because it's steep and big trucks will get stuck. Instead of heeding my warning, they decided to try and hit the gas as hard as they could to make it up the driveway. Well of course the back of their truck got stuck in the street and they couldn't move the truck.

I purchased a table and chairs on 24 Nov 15 for delivery on 22 Dec 15. When I made my purchase nothing was said about it being out of stock. They were ready to delivered it but since it's a Christmas gift I wanted it delivered close to Christmas. 6 days before delivery we get a call that it's out of stock and have to wait until 9th of January. If I knew this was going to happen I would have it delivered sooner and store it in my garage. I will not purchase from them again, they did not offer me anything to make me happy.

I called Bob's again because I reported that a leg on my new coffee table broke off. They are stating that we did damage to the top and they will not replace the table, after I have been on the phone for the 2nd time for an hour and then Robin tells me they can't help me!!! That is why I bought the insurance so the furniture would be covered. I am very, very, very dissatisfied with Bob's Discount Furniture. They give all kinds of reasons why that won't hold up their end of the insurance!

On 10/31, I ordered a pearl marble table. It came two weeks later cracked. When the delivery person called about this, I was told the table was out of stock. On 12/3, they came to replace the table, but it had a corner missing. Again, the table was out of stock. On 12/10, they came a third time, only they took my table, and never replaced it. I was told it was out of stock and wouldn't be available until after Christmas. Are you kidding me!!! They also would not refund my money. Today is 12/16, I finally got a table, another one. Not the one I wanted. For my troubles and missing 4 days of work for their deliveries, I got a lousy 50 gift card. Never again will I step foot into that store!!

I would like to start off by saying you get what you pay for. My wife and I bought a couch on, March 26, 2011 from Bob's in Paramus, N.J. The sales person said that if we purchase the protection plan, the couch would be covered for 5 years. On the Goof Proof's web page, it says that the mechanism of the couch is covered along with plenty of other stuff so I purchased the warranty for peace of mind. Just an FYI, Bob's Discount Furniture owns both of the protection plans they offer, which I find is a big conflict of interest. Basically, they make up their own rules to get out of paying claims.

Sofa and fireplace - I bought warranty for both pieces. They refuse to come & fix the problems. They are a fraud and people need not to give them business. They want pictures of the problems to see if it's an acceptable claim. My whole frame of my sofa is broken and yet they want pictures. They should not be in business. They know how to fool people. My fireplace has scratches and the wood is peeling off. They claim that's not part of the coverage. When I purchased the warranty, I was told if anything happens to either pieces I am covered 100%. They are liars and thieves.

I'm never purchasing furniture at Bob's, ever again! I purchased the goof proof plan and they basically took my money. Don't buy furniture from Bob's ever!!! The goof proof is supposed to cover any damages within a 5 year span, but they can only determine if the damage is covered. I hate Bob's!!

Me and my fiance were looking for a couch for our apartment a couple of months ago. We found the one we wanted but we weren't ready to purchase. We asked the sales rep if they would still have it in stock in like 2 months and she said they had it for years and wouldn't be discontinuing anytime soon. So we go back literally in 2 months time and the couch is gone. We find the sales rep we were dealing with and she tells us that it has been continued and tells us she'll see if they still have it on stock in the warehouse. Which they actually had two love seats and center consoles in stock which was what we were going back to buy.

Bob's Furniture is the worse. It may seem that you're saving money but in the end it just throw your money away. Never again will I buy from them.

I went to buy a mattress set 2 weeks ago. I paid half. The person I was dealing with said it would be in Tuesday and he'd give me a call so I can come pick it up. Tuesday came. No call. So I called. They told me they don't know what was on that shipment. A few days later, I called again and spoke with someone else. They gave me a different story and said they'd call me when it came in. Today, Tuesday, the day they get in shipments, they don't know what was on the truck. I tried paying the remaining balance but the verification process for the address on my card didn't work. So now I have to go out of my way to go to the store to pay and not even know if I can pick up my mattress set. They still can't tell me if it's in or not. Never will I buy from Bob's again. I've used them 10 years ago for a living room couch. That fell apart within a few months. Ugh!

After speaking with a manager at the store, a representative and a manager through Guardian (who is their outside insurance company), I had a service rep come to my house to access damage to my couch. The first rep came outside of the indicated window of time and it took a week to get another. The second rep stayed for less than five minutes and said I should receive credit to replace the couch. In calling the store, that didn't happen nor was granted. What's worse is that Guardian said the break was declared normal wear and tear (who intentionally sits on their own couch and breaks in on purpose?!). The manager there went on to say that an accident would be "You falling or tripping on your couch. That's it." Then he hung up on me.

I buy a couch set in 8/2008 and pay for a five years warranty. Today 12/03/15 I call and tell them that my couch had something loose, broken or structure problem, beside on stain on the side. They told me base on what I told them that I didn't qualify to fix my couch, but when I buy the warranty they told me "anything that happens to your couch we fix it or you get a new one." All I can said is don't waste your money on any warranty.

On 11-7-15 I purchased a sectional couch with a delivery promise of 12-3-15. The delivery truck did show up on time and at the front side of the delivery window, however the truck only had 1 of 3 pieces. I was told at that time that the other 2 pieces were back ordered and I would have to wait until 12-29-15 for the other pieces. NO ONE ever called to let me know I would not be receiving the whole order. I gave away my existing couch the night before to make room for the new on and now don't have a couch for the holiday.

I ordered a queen sized bedroom set from Bob's 2 years ago. This morning, my bed collapsed and the wood holding the foundation broke. I am the only one sleeping in the queen sized bed and I wasn't jumping in it... The wood totally cracked and pieces broke off all over. I called Bob's and they wouldn't do anything about it since it's been more than a year. I think furniture should last more than 2 years. This is very disappointing!

Found my sofa and chair. Nice lady named Mary gave me all the info, told her would be back next day. Wanted to get my daughters approval. Arrive next morning, Mary not in yet. Young man says he will see that she gets the sale. Making arrangements for delivery when we are approached by a manager who asks my husband if he is an American he replies, “Yes why do you ask?” Manager says, "Well you have a shirt on with American flag, a hat from Canada." (We were just at Niagara Falls.) "All you need is Mexican pants and you will have all nationalities covered." My husband is a veteran and very much American. I found this to be very insulting and uncalled for, didn't know you had to dress a certain way to shop at Bob's. This all took place at the store in Wyomissing, Pennsylvania, on Saturday 28th of November. Needless to say Bob's furniture will be boycotted by my family and anybody else that I talk too.

My boyfriend and I shopped at Bob's to furnish our entire apartment and while we have had trouble with each piece we purchased, the couches are the most disappointing. We purchased two sofas in the Butter color in 2011 and within one year, the leather started crumbling off of the couches. This happened on the arms and the cushions. The cushions have become flat as a pancake and the leather is literally crumbling in pieces off of the cushions onto my living room floor every single day. We have had to put blankets all over our couches to be able to still sit on them or else the leather pieces would be all over our clothes. We are in our late 20's and do not have any children jumping around on our furniture. The leather on these couches is just falling off of them.

After being turned down for credit (note we knew our credit score going in and it is very good), they had us apply for acceptance now program but what they don't tell you is it is through rent a center. So for a $1500 set I would end up paying over $3000. It seems to us that most people were turned down the day we were there. We walked away without buying furniture knowing we could get the credit we wanted, drove down the road to another furniture store, got approved in seconds, picked out our furniture without a sales person following us. Told the salesperson what we wanted, she wrote it up, gave us delivery date and A LOT of free gifts just for shopping with them and we were on our way. Buyer beware. Bob's is basically a Rent A Center now and after buying our furniture, we realized the quality at Bob's is terrible for the price.

1st issue. The salesman wrote down the wrong items of our order. I wanted exactly what was in the showroom, yet somehow I got something completely different. 2nd issue. 1st attempt of delivery, ripped couch. 3rd issue. 2nd attempt of delivery. All 3 pieces were the wrong one!!! How hard is their job!? And when I call to tell someone, the first thing I hear from them is, ok so you want a refund? What kind of customer service is that?! And then they offer you "compensation" for your trouble, but only in the form of store credit!!! Sorry but why would I want to spend another penny at your store?! Save yourself the headache and annoyance. Don't go to Bob's. Yea they are cheap, but you get what you pay for. Stay away!

I purchased my sectional August 2013. The sales representative insisted that I buy the protection plan so I did (he said, "They totally protect your product, I promise."). Don't believe that. My sectional has yet to be cleaned. I called several times and they refuse to fix the problem. Everything is that's not covered and they don't give back your money but they will give you the call, run around but they won't help you so you get ripped off. Don't waste your money at Bob's. They are a rip off.

Bought in May 2015. We never have pd. this amount for a mattress!! Pricey... so figured it would be awesome... WRONG!! WE HAVE A 10 YR WARRANTY ON THIS. So they came and looked at the bumps and dips in it and will replace it!!! Wow that is great... but we have to pay $99.99 for them to pick-up this one and deliver another one!!! Their product but we have to pay for delivery and pick-up? Doesn't make sense. My husband just had 2 surgeries, can't lift over 20 lbs. So we are stuck on having to pay.

3 years ago we purchased 2 chairs, a couch, and dresser and foot rest. The couch started sagging within 2 years and both chair also started sagging. And 3 years out one of the chairs is broke. I called about this and they said the extra warranty was only to cover actually not every day wear and tear. I was so mad now we have to scrape up more money to buy new chaise. We gave away the couch 3 months ago. I have never had this happen to us before in different store. We own a couch for 15 years and it did fall apart in the 14th year.

Does not offer any reasonable return or exchange policy for merchandise. Purchased a command reclining sofa and after second day of ownership I began noticing the metal bar in the lower lumbar support area as the cushions lost their initial fluff. Horrible for first week. Customer support will offer no refunds or exchanges for their poor product.

Like others have said, I would give Bob's a zero if I could. We were looking for a mattress because I am having MAJOR spine surgery and we wanted a new one. Our salesman told me they had a 30 day "break-in/adjustment" period but if I found that it really didn't work for me we could return it earlier. LIE! We purchased the mattress on 11/8 and were told that it would be in on the 17th for pick up. No problem with that. On the 10th I get a call saying it was in -YIPPEE! - early, I told them I would be in the next day to pick it up.

There is no doubt in my mind that this is the worst business I have ever dealt with. When I went to the store to make the initial purchase, the salesman unlocked the door for an employee and locked it in my face. It was exactly 10 am which is the time that they open so I went to my truck to sit for a few, saw a few other people walk in, and then went to look. I couldn't get a single salesman to come over as I looked around so I purchased online. Apparently, even purchasing online just sends the order to your nearest store which put me back to square one of dealing with these people. The order came after having to spend a half hour on the phone with an address specialist (yea, that's a real thing), when they called to confirm my delivery to the wrong address. The delivery truck showed up at 7am without a "hey, we are on our way" call like every other normal company.

I bought a sectional from Bobs furniture and I never received it. I was called for delivery, then a day before the date I got another call saying that I won't receive it and will be getting it in another 2 weeks. That is already a month waiting. I said ok. When the two weeks was up I said let me call be make sure that they were coming. To my surprise they said no it won't be. So the entire holiday season would now come and I would not have a chair to seat on. They were really asking me to wait another month. PLEASE DO NOT BUY FROM BOBS FURNITURE. THEY LIE TO CUSTOMERS.

Purchased a sofa and recliners. Right before they were to be delivered, Bob's customer care called me and told me they would not be delivered. This is the week before Thanksgiving and we disposed of our old furniture in preparation for this. Bob's could only say they were sorry but couldn't help that the furniture was back ordered. Why did they wait to the day before the delivery date? I was on hold over 3 hours to speak with a supervisor who told me they are sorry but go pick something else out at the store and try to have it delivered. Worst customer service I have every dealt with. I would recommend you find cheap furniture elsewhere and save yourself a lot of headaches and all those lies!

So I went to the store to buy a new recliner. The sales rep sold me the McKenna, I am very dissatisfied with this. She sold me on goof proof, told me that it covers EVERYTHING, and then told me that I could have the delivery date that I wanted. I thought sweet see you then. She was all over it, told me that it was all set and that I would totally get it. No worries I don't have to do a thing but wait for them to call and give me a four hour window.

I guess you get what you pay for! I feel deceived, the bottom of the cushions are a little cheap material. The material pulled and lots of loose thread. It's so light in weight that when you sit it pushes back. Not worth anything. :(

This is the second complaint I have had with this company. After the first complaint was filed we were given a store credit for the bed frame and headboard, to which I did not even know, was placed on my account until I re-reached out to the BBB and the store that I purchased the bed from (should be on file). After learning of the credit being granted, we went to the store where they had nothing that matched the rest of the bedroom set, so we had to call customer care for a credit for all the bedroom furniture.

Purchased a Brava reclining sofa. It came lopsided uneven. Bob's sent 2 more sofas, one was torn and one was stitched badly. I refused the sofas. Bob's sent a tech to repair sofa. He ordered a mechanism for the recliner. It was the wrong part and had to be reordered. Both packages weighing over 32 lbs were dragged into the house by my 88 yr old father who is on oxygen and has a heart condition. The tech was nasty and I requested another tech. I contacted the corporate office and I demanded 50% off, delivery removed, warranty intact and good proof protection kept at no charge. They agreed.

Bob's Furniture's delivery schedule is a mess!!! I purchased a reclining sofa on October 21, 2015. The agent said that it will be delivered on November 21 or earlier due to volume of orders. After 3 days I received a call from the delivery department saying that the delivery pushed through On December 5 or might be later?! What??? This is ridiculous!!! I will not buy furniture again in this store!!! Not a good experience at all!!!

I ordered several furniture pieces in early October. They were scheduled for delivery Oct 20th. The faux fireplace I ordered came damaged. I called and requested a new piece. It was scheduled for delivery the 29th but there was an error on their part so they rescheduled for Nov. 4 but there was another error on their part then it was not in stock. I rescheduled for the 7th which that date was canceled because it again was not in stock. It was rescheduled for the 10th without anyone confirming with me. I called on the 4th over 10 times and finally after 3 attempts got a supervisor on the phone which she said she would have it here on the 6th. The 6th came and again no fireplace.

After waiting almost 2 months for my couch to arrive, finally gets here and it's wrong. 4 out of the 6 pieces are right and the 2 main pieces the chase lounge and the recliner are wrong orders. They should be reverse and they said, "Don't worry, this is a easy fix, 1-2 weeks and we will deliver the new ones." I say ok. Call customer service. On hold forever. They suck. The lady on the phone very nice says, "Don't worry, maybe the other store with have and you can pick it up," only to find out you're on hold again and they are only showrooms with no inventory.

then you will have to pay for additional shipping). What? Is it my fault that your product does not arrive in good shape?

Bobs furniture are the most unprofessional people I have ever dealt with. It all starts after you pay your furniture followed by "we can't be able to deliver the day you want, but we will find another day." When the delivery arrives the people are rude and unprofessional. My new carpet at the house was left with mud footprints. The worst part is they delivered an incomplete bed, left it in the middle of the room and took them 2 weeks to get the right parts. We had to sleep in the couch because they refused to come and get the incomplete bed.

Just found out how Bob's discount furniture is made. It took me by surprise that the Furniture is not made in the United States. Found the tag on one of the pieces of furniture that I recently bought from Bob's. Made in China Furniture is some cheap crap.

Ordered the furniture with them a month ago. Scheduled a delivery date, paid extra 150$ to get the stuff delivered. Right before the delivery date, they will call and invent a new issue and ask to reschedule a delivery date - already happened three times. DO NOT TRUST THEM. Will never buy from them again.

If I could put a negative star I would. Delivery didn't show up twice. When it did the third time it was half of the furniture. The furniture was defective. They refuse to refund. Replacement was months out. NEVER EVER EVER go to Bob's.

I purchased an extra firm mattress and it has become a marshmallow. The technician inspected it without pushing on it or feeling it and determine it to be ok. I called Bob's and they said it was fine from the picture the tech took and we still have 16 years on the warranty should it fail. I cannot sleep on it as it now wraps around me and provides almost no support. The mattress cost $850. I discussed with their warranty supervisor and basically was told this is just the way it is, but if it does fail, call us.

I purchased a 6 piece Quantum Fabric Sectional from Bob's, Carle Place location on 7/15/15 and furniture delivered on 7/28/15 before leaving on a summer tour across the country. During this time until 10/27/15 I wasn't home for more than 1 or 2 days at the most and neither was my daughter who is a full time student with a full time job in the law enforcement sector. With both of us having active full schedules we spent very little to no time in the living room when we were home. On 10/27 my daughter had a day off from both school and work and decided to relax in the living room. While sitting on the sectional she started itching and then began seeing bugs. She got a flashlight and looked around to see where the bugs were coming from. She contacted me and I called an official extermination company that specialized in bed bug removal.

I purchased a kitchen set from Bob's and I had a delivery window of 2:30 PM to 6:30 PM. They did not arrive until 8:39 PM and when they came to my house the delivery men were not kind. They set up the items in the kitchen and left the table in front of the refrigerator door, without apologizing for being late. I did not receive a courtesy call to say that they were running late. When I called customer service they told me that all they can do is offer me a $25 gift card to their store and I asked to speak to a supervisor in which the young lady started typing keys and never reached out to a supervisor and then offered me another $25 in the store.

Three years ago we purchased a couch for $1000.00. Within months we noticed the back cushions and the seat cushions sinking in. You could not lay on the couch because the middle cushion is higher than the rest. And the attached chaise lounge was warped high in some spots low in others. We have throw pillows all over the couch to compensate for the divots.

Bob's opened a new branch in Pittsburgh, PA this year. I was impressed with the showroom and almost bought from an entire living room set from them, until I saw all of these poor reviews. I ended up still buying a headboard here (the troy) and bed frame, and after the experience, I am so glad I didn't buy anything else! THE BAD REVIEWS ARE RIGHT!

Because we were unsure of the quality of Bob's merchandise, we went to 3 different Bob's to test this mattress (King sized Vibrance). Mattress seemed really good in all 3 stores, so we went ahead and purchased. It was delivered a couple days later, and immediately covered with their required mattress protector (required if you want to keep their warranty intact). My fiance mentioned she noticed the stitching looked bad, but I dismissed it as probably not a big deal. I know it can take a while to get used to a new mattress, but immediately I was shocked how hard as a rock this mattress was. This was supposed to be their most plush pillow-top mattress, and was the most expensive in the store (and was in fact plush in the store).

The finish on the end tables blistered and cracked off. I sent them a picture and said it was from being damaged. I said it wasn't and they need to send someone out to inspect end tables. No response.

We purchased a bedroom set on October 3, 2015. It was sold as a great quality. We paid for delivery and delivery confirmed for October 10th 2015. On delivery day, and once all furniture was brought to the house, we opened a drawer on the chess and the drawer came apart. When the delivery person checked the chest, the whole piece fell apart. We requested that they will take it back and we expected a new one. Two days after having the rest of the furniture at home, we noticed that the footboard had damaged. We called them and requested a new piece deliver on the same day then the broken chest. We called 3 days before delivery to confirm that all pieces will be delivered and they confirmed this information.

I was promised a date of delivery. After waiting for nearly 15 days the delivery team says they will deliver at 7 pm whereas I was very categoric that my apt building delivery can only happen between 9-5. When I called customer care, I wasted 1 hour and was yet not given a solution. Then I called the store and spoke to Sharon and got a cold response even from her (Woodhaven Bob's store). Now I have to wait for a week for the sofa to be delivered. I hated this experience and will never buy from here again.

They send you around the world. You have a warranty, you have Goof Proof, and good Ole reliable Bob's themselves. I bought a 5000.00 bedroom set. The bed is damaged. We went round and round to have the bed replaced. Everyone said no. Finally I receive a letter stating I can get a replacement for five hundred dollars. Not the one I bought. The night stand finish is defective. You can run your finger nail across it and it scratches. They said to go to Goof Proof. They in turn said it was a manufacturing problem. I got denied. I wrote to reconsider. They would not acknowledge my request. What a damn rip off this place is and cheaply made products. I will tell everyone and never buy from them again.

I and my boyfriend recently purchased this Sofa called Roxy with the pullout sleeper about two months now from Bob's Discount Furniture and we recently just so happened to had pulled the mattress up and we discovered that there is MOLD on the back. I am disgusted, I am livid and I am mortified. This is a major problem especially since I and my boyfriend had been sick coughing and sneezing and having troubles breathing due to some congestion. I am definitely calling Bob's tomorrow to see what they are going to do about this and if I had any money, I would just get rid of this whole thing and purchase from a whole new company altogether but since money is tight right now, it seems like I will be at their mercy, damn.

I bought a sofa & love seat in June 2011. The sofa is made of bonded leather, which Bob's states to be stylish, and durable. My sofa is bubbling all over, and Guardian is blaming a manufacturer's defect which enables them to pass the buck to Bob's who states the Manufacturer's Warranty has expired. I've called them so many times, sent them pictures, and they only tell me how sorry they are, BUT... "The Manufacturer's Warranty has expired." The customer service at Bob's has a lot to be desired. I have no young children, or pets, and have not abused the furniture in any way. The sales person, who sold me the furniture also sold me the 5 year Goof Proof plan, which he represented as a plan where if ANYTHING goes wrong, you're covered.

I don't usually write reviews on places but if I can prevent at least one person from dealing with the unprofessional nonsense that I dealt with, I figured it was worth it. I recently purchased a couch and table/chairs from Bob's Discount Furniture in South Brunswick, NJ. Here is my experience: Purchased our furniture 1 month prior to moving and everything was in stock. We told them we were on the 3rd floor, 10AM earliest for delivery, and asked that my phone number was the main contact, which they continued to call the wrong number.

In 2012 and 2013, my wife and I purchased a living room set and bedroom set. When making both of these purchases, we specifically told the salesperson that we had a small dog who might bite the furniture. We were told to purchase the goof proof plus plan which would protect us in case the furniture was damaged. We purchased the plans for both living room and bedroom sets and thought that we were set.

My name is Dana **. I made a purchase--a three-piece sectional sofa from Bob's Discount Furniture on March 14, 2015. I also purchased the Bob's Goof Proof Product Protection Plan $199.00 for above-mentioned sofa. This plan protects against stains and damages to the sofa. On October 10, 2015, I called in a claim for Magic Marker stains, Fabric tears, and human body fluid stains. I spoke to a Mr. ** about my damages I incurred on Friday, October 9, 2015. I explained how the first representative hung up the phone on me. I described to Mr. ** the damages my two year old son did when he was in my mother's care. I had to repeat myself three or more times to Mr. ** detailed description of damages and the date it happened. Mr. ** started to become very loud and obnoxious. Making unprofessional remarks in representative handled the claim.

months, $1134.00. If my total is $1500.00, how do I still owe them $1400.00? They are saying I'll do not finished paying them until November of 2016, which would bring the total to $2700,00 for two beds. Better Business Bureau here I come.

I ordered furniture for my daughter and sent the building delivery requirements. I sent them twice through the email and called three times to make sure they received them, but they never picked up the phone or responded to voice or email. I flew from SF to NY to personally go into the store and talk to them and was assured there would be no problems. They then sent me through automated voice mail hell and was given the wrong time period (before my building allows delivery). I then called again and was then given another automated time outside of my building's delivery times. I called again and was told, "Sorry we have no way to talk to shipping the items. Come out of Connecticut and then transfer to another place", and there's no way to actually talk to them.

I purchased Roxy set in August 2015. In September, I requested them to pick up the set because it was already showing signs of ^wear. This is a fabric that is beautiful but it is not durable. The color peels off and makes it look cheap. The feel of the cushions are excellent with that Bob-O-pedic inside of it. But they should have used a better fabric. Do not buy this furniture set! You will regret it!

Within less than 6 months my couch cushions sunk. No cushion left, so had replaced on one love seat... Also had two other couches after year in terrible shape when you sit on cushions down to the wood of couch. They wouldn't replace and took out a warranty. They say normal wear and tear. Not normal. Spend over $3000.00! And you're literally sitting on wood that I could purchases cushions for $50.00 each. No thanks. I will never buy anything there again and everyone I can tell will tell them the lowww prices is because it's lowwww quality. Also my coffee table broke within first year. Wouldn't replace that either. So now after shelling all that money out I have to purchase a whole new living room set withing less than 2 yrs. Who does that and got money for that.

I purchased a dining room table and chairs in February and the chairs were delivered as agreed, however the marble table was on backorder, so I had to wait approximately 2-3 weeks for it to be delivered. My husband and I also purchased the Goof Proof insurance. Once the marble table arrived we had my grandchildren for dinner. After they left we noticed stains from water and juice glasses that could not be cleaned with regular dish detergent. When I called Goof Proof they asked for pictures, even though you could only see stains when sun hits them. I sent the pictures using my smart phone and they said they didn't receive them. Then they needed them in powerpoint or Word. I found someone to do this for me and send them. This went back and forth for two weeks. I even put post-its near the spots to identify the spots. All this was useless, I spoke to a manager and was still denied help.

We purchased a reclining sofa from the Manchester, NH store in June 2015. We were moving to El Paso, TX, which we made sure we would still be covered even in Texas. They told us we would be, well surprise surprise, the hinge on one of the recliners was damaged and I called to have it repaired. Guess what the answer was? YOU ARE NOT COVERED BECAUSE YOU PUT THE FOOT REST DOWN TO GET OFF THE SOFA, THIS MEANS YOU TRIED TO FIX IT SO YOU ARE NOT COVERED. Nice way to screw customers Bob's, we will NEVER purchase anything from there again. Very dissatisfied!

I bought furniture from BOB's a year ago. I asked when I bought it what if the furniture doesn't hold up. I was told that I could purchase a goof protection plan. That up to five years they would fix it. After a year one of my four recliners in my two sofas the foam was extremely pushed down defected. All other three recliners used the same as the fourth were perfect. I called, they sent out a tech. He shoved a piece of foam in it and said it was fixed. It's a joke. It feels horrible.

If given the opportunity I would rate them a negative -10. Purchased a box spring, mattress, bed frame and kitchen set for our new apartment. The delivery service or lack thereof was horrific at best. Furniture was scheduled to be delivered on 10/1/15, no furniture. Called customer care, they said they couldn't contact us, they had transposed the number. They said they would make sure it was delivered 10/2/15. No delivery still. Called again, they said they don't know where the furniture is but could deliver on 10/9/2015, over a week and a half since the order was purchased. I asked to speak to a customer care supervisor and they told me they would tell me the same thing. I insisted they still told me no. I said I was going to the store to complain and they said "go ahead, there is nothing they can do for you."

I received 3 deliveries of the Diva Bedroom set - watched the men unpack the product and my items were stained, scratched and paint uneven or wearing off of furniture. A final delivery will come Oct 15, 2015. I got rid of my old set.

I believe this is necessary, if only to save someone else the aggravation that I am now feeling. Let me start by saying DO NOT PURCHASE FURNITURE FROM BOB'S DISCOUNT FURNITURE!!! Read on if you want to find out how they scam customers and do not stand behind their claims. In December of 2014, we purchased a sectional sofa and ottoman from Bob's Discount Furniture in Woodbridge, NJ. Along with our furniture, we purchased Bob's Goof Proof protection plan for an additional $350 which we were told "covers everything but your dogs chewing on the furniture"... Literally, that is what we were told!

One star is too high. I ordered a desk from Bob's Online. I used PayPal to pay so they received the money immediately. 1 hour later I received a call that the desk I ordered is not in stock... OK... Simply reverse the transaction. I understand mistakes happen. Well their mistake but the consumer gets the honor of paying for it. Not only do they take your money for a product they do not have, but from one person to the next, amazingly, no one knows how to reverse the transaction. They get to hold the money and treat it like I returned the item and have to wait for a refund. This is probably the worst company I have ever dealt with. Stay away. Don't give criminals your hard earned money.

Bob's Furniture is the WORST and the CHEAPEST furniture EVER made! Plus, the so-called goof proof guarantee plan is just a way for them to rob you without a gun! It's disgusting a business like this is being allowed to run in this country!!

I bought the Goof Proof Plan with my purchase of a couch with the warranty stating it covers EVERYTHING. They cover what they want to cover then make up excuses for not helping you out properly. I have a 1/2 inch tear in my couch, they asked how it happened, I stated the truth "no idea", could have been our new kitten, not sure. They said because I didn't say it was "accidental" I am not covered. I have an ink stain from a pen, they claimed "it's too big of a stain, we don't cover it" and they then say to check the "warranty manual" that was sent to you but no warranty manual was EVER given to me. I have all original paperwork from Bob's but no warranty manual.

I have been waiting for a piece of furniture that I have complained about that keeps ripping and the other keeps peeling. I got the goof proof too. Anyway it was suppose to finally be delivered today and I waited here and no one came. When I called the service center I was told the driver was 40 min away and would not be able to return. Now I never got a call to verify any delivery or that delivery was here. I was home all day and I have dogs and if anyone has dogs know if you ring the bell they go crazy barking.

A piece of glass was broken on my living room table. IT was only one panel. I called in June and waited for a call back from the parts department. Nobody ever called. I kept calling and getting the runaround. Now it is August and I call again... A nice female customer service rep says, "This is ridiculous. We will ship you the glass piece for free because you have been getting the runaround for so long. It will be delivered to you by August 16th." Well the 16th comes and goes and I call again... Same story. Now it will be delivered September 11th. Well the 11th has passed as well. I spoke with Jared the supervisor and he told me to be patient!!! I order this glass in June and now because they aren't charging me for it I have to wait another 4 months!? He had no answer and told me to wait to hear from the parts department... Heard that in June... What do I have to do to get a piece of glass!?!? PS horrible quality - don't buy from here ever.

I purchased a marble top dining table 1yr ago. Sat I noticed there was a quarter size chip on top of table. I took out info on protection plan that stated accidental chips or cracks would be covered. I called to file a claim. I explained "my children were playing trucks on it and somebody must have dropped a big truck on it." The man taking claim became rude telling me I have to give more info. I told him everything I know. He placed me on hold for a good deal of time. He comes back to line and tells me my claim is denied because I couldn't tell exactly what happened. He told me I can't file another claim and I didn't follow the rules.

One year ago my family and I decided that it was time for new couches in our family room. We picked out the Maggie sofa and love seat and could not wait to have it delivered. Not even one year after our purchase the springs on ALL cushions were popping through. The customer care department advised that they will be replacing the couches due to "manufacturer defect". I no later had the brand new set of furniture in my home 3 months and the same thing happened. All springs were popping out of the cushions.

I bought furniture from Bob's furniture store in Manchester, NH in 2012 and within a few months of buying, the polish on the chairs and dining table started coming off and the leather on one of the seats of the recliner sofa started wearing off along with the flattening of cushion for the back rest. I called the customer service in 2013 - a technician did visit my home but did nothing about it by saying he will come back with the appropriate tools. Nobody came back.

Purchased living room couch and chair in Fall 2014. By May of 2015, all cushions had collapsed. Called "Customer Care". Rep came out, told us nothing was wrong with furniture except cushion on chaise needed replacing. He "fluffed" the other couch cushions and said they were fine. He ordered new chaise cushion in May 2015. I called September of 2015. Cushion to be delivered 9/25/2015. Waited 4 months for replacement cushion. Why? Because it was coming from overseas! Guess that explains the horrible quality of the furniture. I asked about re-selecting furniture. Was told no, since replacement cushion was only 2 weeks away from being delivered. What about the 4 months I already waited for it plus the collapsing of all other cushions?? Would NEVER recommend anyone purchase from Bob's. Will NEVER set foot in that store again, except to attempt to get replacement furniture!! Bob's... you should be ashamed of yourself!!

I carefully ordered a gel mattress for $1000.00 online with delivery and more importantly, removal of old mattress since I don't have a means to dispose it. Customer rep immediately called to arrange delivery date. I reaffirmed and was reassured removal of old mattress as well. Delivery day came and crew refused to remove old mattress. They claimed it was "dirty". I spoke to a customer rep and despite my insistence she concurred with the crew. The old mattress was left it in front of my house. I slept on it for 10 years. It is old with some stains but it's definitely NOT dirty.

On September 4th they were to arrive between 11 & 3. They arrived at 3:45pm! No call to say they're late. They bring in the pieces & it's the wrong bed!! Made me late getting out of town for the weekend! They came today, the 8th and they're missing pieces!!! I said, "Take it back and refund my money!" Totally unacceptable! When I went in the store for refund, there was another customer complaining of the same thing!!!

I bought a living room set over a year ago. After 8 months I notice the springs on the couch was popping out of the cushion. I called the store to see if I could get a replacement for my couch, since I have no young children jumping off and onto the furniture. The springs shouldn't be sticking out already. They told me there was nothing they could do and if I wanted a replacement I would have to pay for a new couch. I spoke to the manager and told him, "I've been buying furniture since leaving my parents' home since 1981 and I've never had springs in my couch pop up like that." You can't sit in the middle because the spring hurts your behind, If you turn it over the spring comes up on that side as well. I feel like I've been scammed. I will never buy another piece of furniture from them ever again.

I ordered a twin bed day bed with trundle at Bob's Discount Furniture located at: 517 E. 117th St. New York, New York 10035. Acceptance Now would be the company financing the purchase. I put an initial down payment of $220.00 in cash towards the purchase and while waiting almost a week for the delivery to my new address they delivered it to my old address after I had just called the store two days before delivery after hearing the automated system confirm the address which was my previous address. So I called Bob's Discount furniture two days prior to the delivery. This was not going to be the correct address so a worker from there assures me that the bed would be delivered to my new address and come Friday, the delivery guy called me from the previous address.

On 4/15/2015 I bought a love seat, chair & ottoman, a mattress and a bedroom set. After 4 days in my apartment, I was having problems with the chair. The particle board was cracking. The mattress is sagging and now the sofa cushions are sagging. Bob's employees are liars and I am having problems getting a refund. They are dying to send out a "service tech" to allegedly correct the situation. I HAVE NOW GONE TO PURCHASE FURNITURE AT RAYMOUR & FLANIGAN (a real furniture store). The chair at least they took away. The love seat & ottoman is being sold on Close5, the mattress will be thrown away when the "real furniture'' company delivers the good furniture.

Along with many other consumers, we were lied to when we bought our 100% leather sofa and loveseat along with the ottoman. All peeling horribly.

My kid was gonna iron on the floor and the doorbell rang so he put the edge of couch and it got a 3 inch burn. The coverage says burns covered but they said "Sorry we can't cover that cause you shouldn't iron on a couch but it's covered for cigarette burns." Are you kidding me? My couch is 5 months old.

Very disappointed. Set up delivery date for which they give you a four hour window and tell you to have someone available. Made arrangements for someone to sit at my house all day to wait for delivery. Was told they will call two days prior with a four hour window - never heard from them. I called them to confirm that I was scheduled for delivery and was told "yes you are on the schedule for delivery between 10 a.m. and 2 p.m." They never showed. Called customer care and was told they have no record of my phone call let alone me on a delivery schedule. This was after holding on the phone for over 30 minutes two days in a row!

Arranged for delivery while at the store for earliest delivery of the day. Never heard from them, when l called the delivery was not scheduled as promised. Now l am worried that the mattress won't be what was promised. Wondering if l should l keep my old mattress until l know for sure. Can anyone offer advice?

We recently purchased a complete bedroom set. Upon delivery, the installers discovered the nightstand was damaged. Together we called into customer service to file a claim. I was given 2 options, have a new one delivered as a replacement or accept the damaged piece with a 30% gift card as concession. I chose the latter in hopes of purchasing a second nightstand, only to find that the 30% was off the "set piece" price and if I wanted to order another nightstand it would cost the "single piece" price plus a $40 delivery charge. Essentially rendering the gift card useless... I wish this all was explained when I was given my options.

I ordered a kitchen island from them. The company gives you a 4 hour window for delivery. I waited 3.5 - checked they're online system & it said my furniture wasn't going to be delivered until the evening (roughly 4 hours later - confirmed by the customer service reps on the phone). So I left to go about my day. The truck showed up anyway & now, I wasn't home to receive the delivery. They couldn't reschedule me for another week.

I recently purchase a living room set from Bob's. The living room set was delivered, but was too large for my space. I contacted customer the same day about returning the item and refund for my purchase. The manager refused to refund my money back. Claimed it was against their policy even the sales representative had reassured me that I would be able to return the merchandise for a full refund in the event it did not fit. The policy is not posted anywhere in the store and the receipt it states that merchandised may be returned for a full refund within thirty day. They are a ripoff. Don't spend your hard earn money shopping at their store.

Bought a Bob's living room set, with the warranty, because the sales person was really pushy about it. Called to get some repairs done... NOTHING is covered... Scratches, pet damage, etc. The worst part was that I was guaranteed they would be covered. The cushions are all out of shape, and they won't repair their crappy-quality products. Complete ripoff. Please avoid like the plague!

Bob's Furniture is horrible, the worse furniture I ever purchased. I purchased a living room set in October of last year. It is now August and my couches are GARBAGE! The cushions has sank in, the legs on the chairs KEEP breaking, the stitching has come out and every last one of my pillow stitching has come out as well. Terrible! This is cheap furniture and recommend that you do not purchase ANYTHING from Bob's!

I have had a parts order on order since November 2014. It's is now Aug 2015. I have furnished my business with their items but that stops now! They'll sell you a couch in 5 minutes but try to follow up with internal customer service and you'll grow old. No one calls back though they say they will Ex: Karen ** Id # **. Details? I have pages. My part is now due (was due today but never made it on the truck) next Tuesday. Let's see if the Routing dept calls me on Tues as Rebecca Id # ** said they would.

About a month ago, we purchased the Diva Dining room set and a server. When the items were delivered, the items were not set up properly. The dining room table has two pieces of glassware that need to be inserted into the table. The people that they had delivering the furniture to us told me that they do not touch the glass and that we would have to do it. We paid $100 for delivery and set up and the units were not set up correctly. Next, after careful inspection we noticed that a chair had scratches in it (someone had scratched a design into it) and the tabletop had some scratches as well. No big deal, we just called their customer care department and they told us that new item would be on the way in a week.

I purchased a sofa 3 years ago. Now the seats are sagging and ultra thin. I paid for goof-proof and was highly upset when they told me wear and tear is not covered under the policy. I would have to pay for the cushions. If the warranty is supposed to last 5 years then so should the cushions. I had two technicians come to my home and each time they left without doing anything or following up to tell me that the damage was not covered. They left me in the dark having to call customer care to find out what happened only for them to finally tell me nothing can be done. That could have been told to me almost two months ago when I first made the claim.

After complaining here, on facebook and the BBB I received notification that I am getting a refund minus the delivery fee of 99$. Bob's did step up and do the right thing but I do want to mention I shouldn't have had to go this far to get it. Also, their return policy is very sketchy on the receipt and open to interpretations. It should be more specific.

When I purchased a leather chair and ottoman the salesman said it would last a lifetime, however "what looks like leather" is peeling off everywhere like paper and the material underneath is not leather at all. I sent pictures to photos@customercare at MyBobs, spoke to several agents and no one cares because I am past my warranty. My argument is that warranty has nothing to do with what they sold me. Total Sale $810.66.

This is my July/August 2015 review experience: I have shopped at Bob's for the last few years and their products are cheap. I would say that their wooden accessory tables and stands will last you but their couches will not. I bought the Goof Proof Protection Plan for an outdoor sectional sofa. I filed a claim because even after I kept it covered the cushions became moldy. They were supposed to be waterproof. Under their Goof Proof Plan "accidental stains and damages are covered."

Purchased a couch and table 3 years ago and paid $200 extra for each for the GOOF PROOF PLUS... called as the arm of my couch is broke, the frame for the sleeper is broke, and the mattress for the sleeper sofa is all ripped. As for the table 5 out of the 6 chairs legs at all joints have broken. Called Guardian and was informed nothing is covered!!! The reason why is when asked what happened I said, "I don't know" so therefore it's not accidental... WTF???

First time visiting Bob's since they've opened in my state. I had ordered a sofa and matching chair to be delivered a week later (early July). I had received two "robocalls" at the beginning of the week to verify the day and time chosen. The day of delivery, I received a live call from the delivery driver stating he would be there in 30 minutes. No one ever showed. No one ever called. Nothing. I was extremely p**d off. I cancelled the order. A month later (after a cooling off period) I was unable to find another sofa I liked at any other furniture store or even on the internet. I decided to give Bob's another chance. I ordered a sofa, chair, chest of drawers, nightstand and a pair of table lamps.

Me and my boyfriend purchased a bedroom set a couple weeks ago. It was a good price for what we were getting and the salesperson was lovely to deal with, however my grief with the company didn't start until delivery. We paid $225 for a delivery charge, even though my boyfriend insisted on picking up the furniture himself with his brothers to help him move it and install it, the salesman assured us it was a low fee for having it all taken care of for us: no driving, no heavy lifting, no assembly needed, it would all be taken care of... WRONG. On the first scheduled delivery date, we were given a 6-hour window for delivery, between 2:30 and 6:30. I get a call from the driver at 2:15 saying he will be there within 45 minutes to an hour, he doesn't show up until just after 4 pm.

Hello. I have never been treated so poorly when it comes to buying furniture!!! The company never know what they are doing when it comes to buying and selling the items in their Langhorne PA store. I had bought a sofa bed and a foot stool two months back and finally got the bill today... which the bill is due today the 11th of August 2015. When I did everything was wrong and charge me two times for the same items!!! What's with that!!! No one knows what they're doing at this store. I was due a 75.00 credit as well which I also never received as of today. I was told I would have it as well with my bill.. which was never credit. Please look into these so called company. There is so much to tell you that I would have to take two days to tell you. Please look into this company as they are NOT a company that I will ever do business again with as well as no one should buy from Bob's Discount. Thank you.

We were leery at first; the store had little we liked and the sofa configurations were very limited. Then I went home to read reviews and measure. The measurements worked out but the reviews were bad, worse and went downhill from there as I read. Because the prices were so attractive, we took a chance on Bob's. We purchased a section leather sofa, over-sized ottoman, matching leather chair and a leaning mirror and all the add on warranties because in total was a deal and looked attractive.

My husband and I are active duty military. We decided to purchase our furniture from Bob's AFTER we transferred from NY due to any damages that may occur during the transfer with our moving company. This has been the absolute most frustrating transaction we have ever made. We purchased a Pub table with two extra chairs, as well as a Living Room Sectional and Ottoman. We understood the 20+ day delivery terms, however, we picked at delivery date of August 5th. Much to our surprise we were told that it would not be delivered on this day. After having took off from work and patiently awaiting the arrival of our things, that was just a "suggested window" date.

I buy whole house stuff - 3 bedroom stuff, dining table, sofa. And goof proof insurance. I call them - sofa is broken and getting flat. They say they can't do anything. Waste of money. It is worst company I ever see. Don't buy anything from them.

I purchase some bed protectors for the bed a year ago. Got a 10-year guarantee, ask for new protectors. It's been 3 months, been fighting with them ever since that. Bounce me around from place to place and tell me that "someone will contact you," and also tell me that my item was shipped. It is a lie and a scam. Bob's Furniture is a fraud and I'm going to sue them in court for false advertisement for. The hundred and sixty six dollars they charged me for the bed protectors that I never received is going to cost in 30 to 40 thousand dollars in litigation fees. That I promise. Stupid Bob is a loser. Please pass this on Facebook, everywhere you can. Let's stop scumbags from scamming us all.

On May 25, 2015 I purchased an entertainment unit, a 3 piece living room table set, and a 12 piece bedroom set from the bob's in Langhorne PA. Delivery was set for June 6. The delivery truck arrived and one of the end tables wasn't able to be assembled. The coffee table's main support was cracked. The door on the dresser was scratched. The door on the entertainment center was missing and the interior side was damaged while they assembled it. They delivered the wrong beds. I drove back to the showroom and was assured everything would be handled. I then received 3 separate deliveries. One for the living room tables, one for the dresser and to pick up the incorrect beds, one for the entertainment center.

I purchased a sofa two months ago. Defective. Called Bob's numerous times, they did nothing. As soon as I called my credit card holder, boom! They finally got back to me. The solution was store credit - for more junk furniture. Now waited two days for the first sofa to be picked up. Before they show up, someone calls you that has broken English to tell you who knows what drives by your house. After waiting all day long, still sofa at my house. Very angry right now. Beware, go somewhere else. Prices are cheap, and not worth it at all.

They send you chipped broken stuff that they refuse to take back. I spent an hour having the customer care personnel explain to me how a completely chipped piece is a manufacturing defect. Sleep on the floor, store stuff in boxes, entertain guests on patio furniture. DO ABSOLUTELY ANYTHING ELSE.

I went along with my daughter to purchase furniture she needed to fill her apartment. Our first impression was very good. Presentation was good, the sales force was very courteous and helpful. My daughter purchased a sectional couch, two end tables and a coffee table, a TV component piece and a comfort foam mattress and box spring. The items were delivered and after sleeping on the mattress for two nights my daughter awoke to find bites on her abdomen, and each night after would find more bites on her back, abdomen, arms and legs. She went to her doctor and he claimed they were bug bites. She then called an exterminator who said they were bed bug bites and treatment would be needed. She also went to a dermatologist who confirmed they were bug bites but not necessarily bed bugs.