Bob's Discount Furniture

Bought furniture from Bob's Discount Furniture in 2014 with goof-proof (not the only ones). In 2017 the leather on the loveseat alone started cracking and peeling and the cushions on the couch and loveseat started separating. Called and one person came out to tell me it was not his department. Called the other department for them to tell me there was nothing they could do. I let it go... Bad choice. Now it's gotten worse. I wrote to Corporate office with pictures.

First time we purchased our furniture at Bob's Discount Furniture we were not satisfied at all. A piece of chandelier fell off on the (Bob's) glass table and broke the glass. Goof Proof didn't work for that type of accident (they told us to contact home insurance- insane!). After that, living set started peel - not covered again. We said never again. But, two years ago, we needed a cheap piece of furniture for kids bedroom and ended up in Bob's store. While walking through the store we stopped next to sectional that had interesting design. Sales lady started her job - we said we're not interested in purchasing because of previous experience... The manager took over, apologizing and promising new material, better quality as well as new company (Goof Proof protection- extra cost, but covers everything, accept pets damage). Deceive!!! We purchased kids bedroom (not just a piece), dining set and the sectional.

I have had a very negative first experience with Bob’s in Robinson and unless this is made right, I will not be a future customer. I was sold a Libre 2 sectional in coffee with a Bob-o-pedic Sleeper which needed to be special ordered on January 26th 2018. I was assured by salesman “Tall Bald Dave” that the delivery would be ready in 6-8 weeks. This was reiterated by the customer service rep that took the full payment the day I purchased the couch. It is now April 2nd, and no couch or eta. I began calling at the 6 week mark (around March 9th). It was explained to me by Tom at Robinson that it looked like the estimated completion was March 30th (9 week mark), but that if it updated to sooner I would be notified. I checked in once a week after that to be told the same. Tom stated during one of my check ins that he would be able to do a credit once the couch came in on the 30th.

The Goof Proof Protection Plan don't cover nothing. They just take people money and don't give the service is problems. I have two chest dressers in my house and two twin sized beds and they are all messed up and the goof poof protection would not cover it. Why. I don't know.

We gave the sales guy there at Bob's the easiest sale ever. We knew exactly what we wanted: a 5 piece Gatsby dining set in grey. We paid for upgrades -- we wanted it for our Easter dinner. Since we were ordering on St. Patrick's Day we figured that would be well in advance. When the set arrived a week later, the delivery guy refused to put it together since the pedestal to hold up the table was broken. He said he'd process it and deliver a new pedestal. Ok, no big deal.

Soonest re-delivery date was the following Tuesday. Tuesday arrives, no set. We call, the warehouse canceled the delivery. Why? The "refund" was processed wrong. We told them, "We don't need a refund, we need a pedestal." "Oh! Ok, we'll schedule that and get it out to you. Soonest delivery date is Thursday." Fine.

I purchased a chair and ottoman from Bob's Discount Furniture. I opted not to purchase the warranty because of bad reviews pertaining to company honoring the warranty appropriately. I purchased the chair November 2017. Delivery was scheduled for 6:45 a.m. I assumed I was their first stop, however my delivery wasn’t made until after 10:00 a.m. Delivery status kept changing and updating. After super nice guys delivered, I was asked to let them photograph chair to show no damage. They apparently missed a small tear near back leg that I noticed just recently. Chair has not been moved since set up. Noticed tear when I dropped throw on floor and bent to pick it up.

My experience in the store was great! I guess it would be when you are selling merchandise. I bought a twin bedroom set. The set came and was damaged twice. I never complained because on the third attempt it was fine. I called to ask if my final payment can be one day later than the contract date and she told me no! Even after I explained the issues I went through for this furniture. I'm never purchasing from this establishment again!!!

I live in Maine. Bought living room furniture online for us to pick up. Wasn’t going to spend the delivery charge. Spent 2,000. Drove 2 hours to pick up get it home and no legs. Called as soon as I got home which was on hold for at least 45 minutes. When finally got someone she didn’t even have my order. Took a while then told me it’s going to be 3 months before I got them from China. Got them 2 months later and no screws to attach the legs. Again call a call center, on hold for a while, said they would give me a credit of 150 within 72 hours and a month later still don’t have it. Please stand by your word. Will never buy furniture again but will take that credit and put towards my girls' new homes. For all the money you spend on commercial ads, maybe you should focus on customer service.

I have booked my furnitures (beds, sofa, dining table, etc.) from Bob's Furniture on 03/4/2018 whereas expected delivery was 03/24, Today is 03/31 and we still waiting for delivery. Without letting us know Bob's reschedule my delivery date as there one of the ordered item went to back order. My 8 year old kid is having asthma and it is getting worst as she is sleeping on floor as her bed not been delivered by Bob's. We called customer care multiple time but they are saying they can’t delivered the stuff prior to 04/03 as their trucks are full till 04/03. I won’t recommend anyone for Bob's as their service is below worst.

I ordered a living room set: loveseat, sofa, cocktail table, end tables, and lamps. Delivery was scheduled on a Saturday. Before that delivery I wanted to add a TV console to the order. They told me it had to be on a separate order and because the Sat. delivery date was locked out, I had to have a second delivery date. That meant I had to be home for a four hour window both days. Saturday comes and they deliver the first order. The three piece reclining sofa was delivered with two right sides and a center. Left side was missing. The extra right side had to go back.

I have bought mostly all my furniture with this company and never had a problem. I got a dining room table, sofa & three bedrooms and happy to say it has been over 9 years without a problem. I believe it’s how you take care of what you have. I always shop around and compare. Sometimes it’s not only the quality, but also the name of the store that will cost you more.

Being on a limited budget, we purchased Bob's ripoff Furniture's Maggie Sofa about 3 years ago. On delivery, it was NOTHING like the floor model. The cushions felt like they were rock hard and overstuffed and the back cushions way too soft and held to the sofa frame by noisy annoying velcro that made noise every time you moved. We had the sofa one week and were so unhappy that we called our local store (Southington CT) to complain and ask what we could do. They advised us that it was already too late to make any kind of exchange, were extremely rude to us and their only solution was to put the cushions on the floor and walk on them to soften them up. Seeing we were getting nowhere (In retrospect, we should have called our credit card company and issued a complaint through them) we tried the floor routine and naturally it didn't make one bit of difference.

I had to go back to Paramus store today to exchange a mattress, nothing wrong, just not a good fit... A saleswoman, Gail, came up to me and asked if she could help and I said, "Oh I am just here to look for a replacement mattress." I also said, "Is my salesman here..." He wasn't in yet and she said, "I can help you look." Now, knowing I wasn't going to purchase anything new, this woman took the time to make sure I got what I wanted for the replacement. She had me lie on the mattresses and turn over and was kind enough to have me try quite a few. Well, I found one with her help and then her work started. She had to contact the office of the returns and pickups and set up with the computer, and being on the phone the credit for the return and the new purchase and she was as kind as she could have ever been...

We purchased a king size bed in January, 2018. We were told the headboard and footboard were on back order. Mattress and foundation were delivered in January with a frame. Today our headboard, footboard and rails were delivered. I asked if they could help me take the frame apart that was temporary for us. I was told they couldn't do that. Upon assembly of our bed they did not put the foundation on the frame or the mattress. That was left for me to do. I would think that putting those things on the frame would be part of the job. Even though they did not come at the same time, they were purchased at the same time. I will not be returning to Bob's for future purchases.

I was visiting some friends and family in Indianapolis and they wanted to take me to the Bob's Furniture because I had heard they are going to open stores in California so I wanted to see what kind of furniture they had. From the very start as I walked in I was greeted by a young man named Matt **. He was so helpful and very knowledgeable on my questions, Because of this young man when I get back to Cal I will be going to the California store and purchase my furniture for my home, I wish that all customers sales folks can be like this young man. Good Job in hiring such a respectable and knowledgeable man. It's a plus for your company.

Upon delivery the two delivery men who were speaking privately to each other in Spanish informed us that they were unable to fit our pieces into our home. They did not actually try but took a picture that appeared as though they had tried. They then said that if we offered them cash they would break company policy and bring it over the balcony. We told them that wasn’t a good idea and they said there wasn’t anything else they could do and did not explain any further options we had to us. They left the pieces on our porch and had us sign “for delivery” without explaining what they were actually having us sign was a waiver taking any responsibility of the pieces off of them and onto us.

I called Bob's in need of last year to have someone come and look at my living room set because the cushions has springs in them and it's very hard to sit on them. So they sent someone and he called customer service and the woman told me I would have the replacements by the end of January. Jan 31st arrived. No cushions, I called they to me Feb 22nd. Feb 22nd came. No cushions. I called again. Rep told me Mar 22nd.

STAY AWAY - What this company has become is absolutely appalling? We have been purchasing products from them for over 10 years, most recently we purchased a new bedroom set. Delivery Service was built on lie after lie starting with the driver that came to my house. They trashed my house, damaging the ceiling and the molding. Mis-installed my daughter's bed. Damaged the dresser and foot board, found out later the chest of drawers drawer was busted. Knowingly sent out damaged replacements to replace the already damaged furniture. Never contacted me on how they were going to correct the situation, instead waited until I called them. If it was one instance or one employee I would not be this vocal, but clearly there is a pattern that just cannot be ignored.

Had a technician from Bob's come over to look at the arm on the Chaise lounge because it had collapsed when my son used the armrest to push himself up. The technician came, looked at it and called up customer service, the technician left after dialing them. When I spoke with customer service they stated it was not a manufacturer defect or an accident so it is not covered. How can a technician see through the fabric to determine it was not a defect. Now I have a Chaise lounge that has no armrest and I feel like they take advantage of the consumers with the Bob's Goof Proof.

So I bought a couch and got the Goof Proof plan (must purchase if you buy any of this furniture, terrible quality). After a little over a year, there is a big bump in the cuddler sectional of the Charisma couch and the middle section of the loveseat. Always were off from the beginning but we were told it would settle the foam. Called Goof Proof, They said we had to call Bob's 'cause it sounds like a manufacturing problem. Bob's comes and looks at it. Guy that is here takes apart the cushions. Says, "Oh wow. There is an indent. That’s not normal." Said they will call in 24-48 hours.

Had a bedroom set delivered 2 weeks ago, set-up paid for. Delivery guys informed me there were missing parts and couldn't put the bed together and customer service will call to arrange. Spoke to customer service and they informed me parts were in stock and would be delivered to my home in 3-5 business days and to call back to arrange for a tech to come to my home and set up the bed. Also called the store manager where we bought the furniture from and he too call customer service and was told the same thing, that the parts were in stock and will be delivered to my house in 3-5 business days. After waiting a week and a half and no parts delivered, I called the store this time and was told they will call customer service to get an update and call me back since they were real busy. After a few hours, they called me back and said customer service stated they sent the parts FedEx and they should be to my home any day. That was a Thursday.

I bought my first furniture in one of the Bob's in January 2016 which including "goof proof" came to a total of $3,000+, at that time I was very pleased so in December 2017 when I was moving, I decided that I was going to my local Bob's store in my new town to buy new furniture which I did, made a purchase that, including delivery, came out to $5,698.21. After all that was delivered I was still needing more furniture so I went online and ordered what I needed which included a dresser at a cost $501.13 and an Avenger Power Reclining Console Loveseat and matching Sofa as well which including delivery and taxes came to a total of $862.59 each. With that said, I am going to explain my issues below.

DONT BUY FURNITURE FROM BOB’s... THEY ARE DISCOUNTED FOR A REASON!! I CALLED FOR SERVICE... 2nd time since I had this dresser???? Bob’s tells me they send service and deliveries by your address not your availability, even after requesting service after 4 pm, they come yesterday 7:45 am. After my daughter tells the service guy she is leaving for work, he ask just to see the dresser... He takes apart my dresser drawers, and tells Nisha to tell me to call for a reschedule???? I call and they say... They will send someone out but can give me a time!!

Bought 5,000 worth of products. Bought the protection plan. Furniture started peeling within 3 years of use. Cheap quality and then when you call to use your “Goof Proof” plan they give you the runaround. Customer service is not trained at all and do not provide any accurate information. They don’t even sympathize. Also be prepped for 2 hour wait times when you call for help. It’s a waste of money! Will never everrr buy from them again! Buyer beware!

I bought a sectional living room set with a Chaise Lounge which was quite expensive, so I purchased the Protection Plan. In February 2018 the armrest collapsed as I was getting up off the chaise lounge. They refuse to cover it stating that it was wear and tear. The set was not even a year old and they refuse to repair it or replace it! Mind you it's just me and my wife that sit on the set. We have given them a lot of our business and money! That ends now! I am very disappointed with them and will never buy another product from them. My business will be going elsewhere in the future and I will be sure to tell everyone to beware purchasing anything from them!

I recommend the public and the people of this great nation to never purchase anything from this company. I had the unfortunate pleasure to deal with their different teams, from sales to customer service, to deliveries. I purchased a bedroom set and had to wait over 2 months to have it delivered. When it was finally delivered, the mirror was broken.

I truly would like to tell the public not purchase, Bob's furniture, they are the worse because they ask to put warranty on your furniture and then no one comes to fix it. They have many excuses. Go Raymour & Flanigan. They are worth it. They live up to their expectation.

I read all the bad reviews and got nervous but I couldn't have been happier with the customer service and delivery. They told me it would be between 2 pm and 6 pm but I was getting update Texts on my phone and they ended up delivering a little after 1 pm. Driver and helper were very professional and set up the mattress and took the old one with them.

I received a wood chair splintered at the back and I was told that they would absolutely exchange. No problem... until there was and suddenly it was the natural integrity of the wood... splintering is normal in the Bob's Discount Furniture world to be on a chair. Horrible customer service, supervisor literally hung up on me telling me she would do nothing for me, nor would she return it, and to not waste my time going to the store because they wouldn't help either, terrible customer service... moral of the story you get what you pay for... if you want low quality furniture with low quality people work in their customer service department I encourage you to go to Bob's if not then I suggests staying far away... horrible experience.

We went to Bob's to get a bedroom set and the two times it came to the house the sets came Damage. Talked the sales team. They said that they will put a yellow tape on the Furniture and when I looked at it there was no yellow tape on it. I was talking to their Customer service and a lady name Jessica was rude then we talked to the store and they gave us our money back. Very bad experience at Bob's.

The morning of the day I expected my furniture to be delivered, I went online to track my order. I noticed that the furniture was going to the WRONG address. I called the Yonkers, NY location, where I made the purchase and was told that I had to reschedule the delivery. Frustrated over this solution, I explained that I made arrangements to stay home to receive the furniture today and it's not acceptable that I be inconvenienced again over a mistake on their end. I asked to speak to the manager and was told that a manager would not be onsite until after 3:30.

We purchased bedroom furniture from Bob's Discount Furniture store and added on the accident warranty with our purchase. The furniture became damaged so we submitted a claim. The claim came back that we were able to replace the furniture and a credit would be sent to the store to pick out new items. Since the damage was not significant we decided to keep our bedroom furniture and use the credit towards a new ottoman and counter chairs. When the new items were delivered they set up the new furniture but then tried to take the old damaged furniture that we were keeping. When I notified them that was incorrect, after a lengthy time on the phone with customer service they ended up taking the new furniture and putting it back in the truck. I spent the entire day on the phone with their store, customer service, warranty department, and delivery team trying to straighten it out.

I ordered a bedroom set online over two weeks ago. I set up a delivery for the furniture at the Merrillville, IN. Location. I was told my furniture would be delivered this past Wednesday 03/07. Well, I called the day of to see around what time the furniture would be arriving because I could not track it. I was told that they canceled the deliver but they did NOT call me to notify me when or why this happened! I asked the Merrillville rep named Lashonda where my order was because I paid $1,899 and no one was considerate enough to notify about any complications. She told me, "I'm sorry but there's nothing I can do about your delivery not coming. It's a problem with accounting." She also said that there wasn't a number for the accounting department that I could call.

Bought electric sofa and love seat at 110 store in Farmingdale, NY. Three weeks later motor got stuck in up position. Guy came to our house said we need motor and he would order it. Two weeks later wife called cust service on hold for 20 mins always, (btw), said it was never ordered. Said they would order for Feb 15 2018. Couch broke Oct 2017. Called Feb 25, they said now motor won't be in factory until March 25, 2018. I threatened to sue, after another 30 mins on phone they said they would deliver the whole section that broke on sofa, exchange it, now 1 day before the delivery (it's now March 7, 2018) they canceled.

I was delivered a broken dresser. The company said they will deliver a new dresser a week later. On the day of the delivery, the driver called and said he will be at the house earlier than expected and asked us to be at the home at a certain time. My wife changed her whole schedule to come home early and accept the delivery. After waiting for an hour she called customer service and they said that the delivery was cancelled due to poor weather. No one called and let her know that the delivery was not coming anymore. Bob's prices are decent but the service is the worst I have ever encountered. We have no idea when the dresser will be delivered and if it will come in working condition. I rather pay a little more but know that I will getting proper service and furniture that is not broken.

Five Year Goof Protection Plan: Should be zero stars but there is no option like that. Simply don't buy it. It's all about to pay for protection, and after, you on your own. They decline any service after. Waste of money. I bought a table where some stains appeared after few months. Customer service, told us, it's our fault because we placed cups and plates on it. So smart answer.

Great savings compared to other brands such as Catnapper by Jackson Recliner, La-Z-Boy Recliner, Ashley Recliner. They all had very similar with same features.

We went online during holiday sales this year around Valentine's day, my fiance and I were looking to buy a couch for our living room. We found we had a store located in Carle Place and was told by Sherrifa **, a sales representative there said that we would be able to apply a credit to a paid in full purchased couch. We had purchased a bed prior from Bob's furniture and was told by Sherrifa that when we have it serviced that if it was unable to be fixed or replaced that we would be able to receive a store credit. My fiance had the service representative visit our home and he signed off on the iPad where we would receive the credit due to the fact that they do not make our bed anymore and that there are no parts available to have what is needed to fix it.

Customer service is great and very helpful and friendly. I went to the Hamilton N.J store. The employee that helped me was Kevin. He was such a great guy. He really help me make a good decision on a sectional and their delivery team was great also. His name was Artemio **. These guys were well managed and very careful moving in the sectional and they set it up fast and clean up afterwards. I love the sectional. It feels great and very comfortable. Thanks Bob's for your great service.

All the furniture at Bob’s looked good but turned out to be low quality. Their customer service to fix issues was just as bad. Sofa love seat and recliner started sinking shortly after purchase and the recliners makes noise going up or down.

Let me start off by saying the Natick store worker were really nice and refunded my money without an issue and sympathize with me. Ok so I had my neighbor wait for my items to be deliver. Mind you I had to pay him. When the three deliver men came they tried to put the sofas in the elevator. My neighbor told me they only tried one way and to put it in and when my neighbor ask to tried another way the deliver man told him, "I dont get paid for this" and told my neighbor to have me get refunded. So my neighbor called me to tell me. I ask to speak to the deliver man over the phone. I could hear him say, "No I'm not talking to her."

Bob's Discount Furniture makes poor quality furniture, and does not abide by the Goof Proof Protection plan that has been paid for. They refuse all claims, and only once asking to speak to a supervisor did I get a letter saying they were providing two options for my defective bed frame. They would give me a check for something that wouldn't even begin to cover a new bed, or they would give a credit to the store for almost enough to cover a new bed... However, the next day they sent an email saying the store credit amount was actually a mistake and is now lower... Again, not enough to buy a new frame, even from them.

I purchased a living room set from Bob's Discount Furniture in October of 2016. Within weeks, the seams began separating and the cushions began flattening out severely. Technicians were dispatched, per the "Goof Proof" warranty, which is listed on their site as follows: "Your coverage includes unlimited in home service for covered accidents. When a covered incident occurs, a professional service technician will come to your home at a time convenient to you and restore the stained/damaged area back to factory standards at no cost to you. This means you will never pay for a technician to come out to your home, never pay for any parts, and never pay for labor within warranty. If a stain/accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!"

I paid extra for the Goof Proof guarantee and the material is peeling from the Bob's Furniture cleaner that was given to me upon purchase. The reclining Loveseat isn't even a year old! I do NOT recommend anyone do business with Low Bobs in Chicago.

I bought all my furniture for my new house from Bob's Furniture and they convince me to buy protectors for the mattresses and their 5 years Goof Poof warranty which is a scam and bogus. After 3 years The lazy couch frame broke, the arm rest got weak and cave in, the mattress got a huge stain that went through the cover protector. I call in the claim and they schedule someone to come out with a 2 hour window. Waited 3 hours which they never came. I call customer service.

3000.00 for a leather sectional and we can't even sit on it. The chemical smell is so bad it gave us all headaches and burns our eyes, throat and nose. 3 weeks later and it still smells bad. I have to block off my living room with a blanket so we can't smell it. I have had 3 leather sectionals in the past 18 years and they never smelled like this. (Ashley and Wolf's furniture) They smell like leather. Bob said it's nothing they can do. It's not a manufacturer issue. Really!!! You made it. I am so upset. Don't buy anything from them. It's not worth it!!!

I purchased a dinette set with a leather bench a few years ago (still within the supposed 5 year manufacturer's warranty and the Goof Proof Protection Plan). Called the number for the protection plan and was told they won't cover it because I can't attribute the rip to a specific incident. Called Bob's customer service, submitted photos of the rips as told and they said it's not consistent with a manufacturer's defect. So what does that say? That this is just not meant to last more than 5 years? Terrible, terrible customer service. Obviously, you get what you pay for. In the future I will never support this store. Do yourself a favor - spend a little more money and purchase a better quality item.

Bought over 7 grand at Bob's Discount Furniture. The sofa and chair had manufacturer defects and is basically falling apart. Cost about 800 for both. I bought the Goof Proof Protection Plan and told anything under 2 years was covered no questions asked be it manufacturer of customer damaged. Hence the name Goof Proof. NOT true! Even though I only had it for a year and a half! I contacted Bob's. They sent a guy out who took my report with pictures. After 2 weeks of hearing nothing I called and they told me not to worry. Someone would contact me. Never happened.

Absolutely horrible customer service. I've been fed lies and my patience is gone. When buying their Goof Proof plan make sure you understand. You'll waits MONTHS for your furniture to be fixed. I will never shop or recommend this awful store.

Bought a sofa, loveseat, recliner and tables back in 2015. Had repeated issues with sofa and loveseat back cushion seams coming undone, middle support leg in sofa breaking off, and end and coffee table leg connections coming loose. Customer service is absolutely no help, total runaround (Goof Proof is a joke). When a tech did finally come out to check cushions, he said we got what we paid for: “It is DISCOUNT furniture,” he said. Well, I finally got rid of this garbage, took my losses and bought something made of better quality and construction at a local furniture store - buyer beware!!!

We bought a bonded leather loveseat/sofa set with Goof Proof insurance in 2016. When the loveseat peeled we contacted Bob's who agreed to issue a return authorization, but only for the loveseat. That would have been fine if we could get a replacement but the model was discontinued. We tried to contact them about replacing both pieces so we wouldn't be left with mismatched furniture but got stuck in the vicious cycle of leave a message/nobody calls back. Frustrated I called their corporate HQ in Mass. The man who answered the phone put me through to a v-mailbox and of course, nobody returned my message. I called back the a week later and got the same guy. I explained my frustration and he said he was only a call taker, and then transferred me to the same v-mailbox!!!

Purchased a Dining Table and chairs. 1 of the chairs broke in half. Contacted warranty company (45 min wait) only to find out they won't cover it, they gave me another number to call. Another 30 min of waiting for the same answer from the different warranty company. The old saying is correct. You get what you pay for, in this case, it was junk. The warranty is useless and they have lost a customer.

Do NOT do business with Bob's Discount Furniture. I purchased a chair as a Christmas gift - purchased in November. The day before the scheduled delivery I get the first of a series of excuses from Bob's Discount Furniture as to why it would not be delivered. All the way to February - no chair - of course by that point way too late. Bob's Discount Furniture offered NO compensation, just excuse after excuse. DO NOT DO BUSINESS WITH THIS COMPANY.

The worst experience that I could ever had in my life was buying furniture from the Bob's. The quality of the furniture is extremely cheap and so is the after sales service. Please don't be fooled for purchasing their Goof Proof Plus where they charge extra money to take care for your furniture for next five years and once you pay that money and ask for assistance they will have very attractive excuses of saying no as this is not covered in the plan. The company full of gimmicks from top to bottom.

I had 3 rooms of furniture delivered from Bob's in the Bronx, New York, in late December of 2017. One of the items I purchased was a entertainment unit. I DID not get a chance to look over the unit because of other things going on in my apartment during my move. Within a week and after not having even used the entertainment unit, I noticed several cracks in the wood. I drove down to the showroom in Bay Plaza in the Bronx and spoke to the salesman, who put me in touch with "customer care". To make a long story short, today is 2-10-18 and I am still waiting to resolve this issue, even after writing a return receipt letter to the CEO Michael Skirvin. My next move is small claims court. Stay away from this company. You may spend a little less money on their furniture but you get way less in service.

Hello. I been a customer of Bob's for about 6 to 7 years, I have bought my 2 bedroom sets, and the kids 2, still have my dining table from 7 years ago. But my wife and I are very disappointed on the new bedroom set we bought from you guys, one of the wood retainers that held the mattress broke, and every so often I have to put the screws that fall from the frame back on. The tall dresser has had an issue since they put it together, the drawers open on their own, we called. They came and said it was the design, so I guess it has a poor design.

This furniture store the WORST and WORST customer service!! I bought bed, mattress and chest 2/3/2018, Rockville and they delivered them 2/7. At first, the delivery man told me they can't remove the old mattress and box spring because the salesman forgot to tell them. I bought the mattress because he said they will remove them so I ordered it. The delivery man said it's MY fault, you need to contact him, this is not my job... Etc. The second, They did NOT set up the bed properly. Many support woods parts should be attach the ground but they did not fix attachment properly at all. So support parts are moving upside down every time. Also one of the storage drawer was cracked!! And some screws was not straight!! The third, Every drawer of the chest did NOT open smoothly, someone came for fixing yesterday but still not smooth!

Got mattress in 11-2010. It has rips stuffing coming out of it. I went to Bob's. Gave me a hard time. The guarantee is only good if they say so. Got to have a tech come see it, take pictures then maybe they say they only guarantee manufacturing defect. They didn't say that when I got it. Got lots of excuses.

Purchased a recliner/sofa in 2015. Have had several issues and after a struggle every time they have fixed the problem. In Oct/Nov 2017 we had seam separation and tears. They said our pets did it, which they didn't. They ordered us a seat at no cost and said they would install it when we get it. Since that time the same thing is happening to the right side and I call Guardian and they state that Bob's CS should handle it and that I paid for 5 years of coverage. Called Bob's. They sent me back to Guardian who again sent me back to Bob's. This is ridiculous, no one wants to help.

Bob's don't stand behind the Goof Proof protection plan that they sell to consumers. I called to set up service to my furniture due to me moving from one place to another. I scratched the furniture coming inside of the house and they said that's not covered! WTH... I feel that it a ripoff!!! Not to mention you're placed on hold for over thirty minutes for poor customer service.

It's been 3 years since we bought a 100% 3 seater leather sofa and bought 5 year protection. When we bought the sofa, the sales representative clearly told us that any small damages to leather, stitched, accidents will be covered. They said Bob's Discount Furniture will come to home fix the issues. There are 5 different areas in my sofa where the stitches are separated and leather is damaged. The customer care representative came by to home and he reports to the customer care that the sofa is as per standards. He reports that due to the usage that wear happening is common. We paid 1100$ for the sofa set and its pure leather not used often. The customer care is rude and hasn't resolved the issue. I wouldn't recommend BOB's.

Bob’s Discount in Merrillville sucks. We ordered furniture (Living Room sofa) on Monday. Delivery was supposed to be today. They called and told Terry between 2:30 and 6:30 it would be here. They call Terry and ask for directions, because they can’t find the house. The store apparently got our address wrong. Which is weird because we have a card and our bill gets here. He corrected that, and gave directions. They call back. They still can’t find us. They say we are not on Google Maps. Which is bull. Terry gets irritated. So they start calling me. They say they are in Lowell and Dot laws will not allow them. To drive the hour and thirty five minutes to get here.

I purchased a power bed frame and mattress for my disabled brother from Bob's Discount Furniture in Brookfield, CT. When I was looking for a bed that could elevate, I told the salesperson I was unsure if the bed would work for him and his physical limitations. The salesperson assured me that I had 90 days to return the bed if it didn't work for my brother. That was the reason I decided to buy the bed; because I had the option to return it if it didn't work for my brother. I spent $2,239.00 on the bed frame and mattress.

Bob's does not stand behind their product. The leather on the chair faded away and was told that it was not covered. Had it accidentally ripped or burned it would have been. I will never purchase anything from Bob's again.

We ordered a sectional that seemed nice and comfortable at first. Within a year you'd hear doings popping and creaking sounds. Then two years later the product is like sitting On plywood. All of the stuffing has flattened (not overweight). But don't worry I have their crappy Goof Proof service that I fell hook line and sinker for. Nobody answers this number. Multiple nights of waiting for 30-45 minutes On hold. Eventually just call a local upholster and get it fixed. This whole experience follows an incident where we bought a rocking lounger that creaked like crazy. The expert came out right away because it was just purchased and I said I was going to return it. He told me the creak was a normal function. Lol. He did spray some WD-40 in it which left grease puddles On my floor and didn't fix the problem. This business really is horribly run. Buyer beware.

This delivery company is absolutely terrible. Living in the city makes it difficult to receive delivery from large trucks. Completely understand. But the way this company approaches this is terrible. They did not find parking and told me that they would go around the block. As I stand outside for the next 20 minutes the truck never came back. No call, no notification or heads up from the company that they left. I call the driver's number and he laughed and said, "Ya we left a while ago. We couldn't park the truck."

I don’t recommend this business or the goof proof plan they try to sell you. It’s a joke. The telephone representatives are incredibly nasty, rude, and make you angry. Robyn one of the supervisors via telephone is rude and not willing to help. The furniture will break in a year and if you forget to say “accident” when calling in your claim, they automatically disregard your situation and send you to the manufacturer. They are a phony company who take your money and don’t care what happens afterwards.

DO NOT BUY FROM THIS FRAUDULENT COMPANY! I hate myself right now, I let Bob's stupid commercials overpower my normal, rational, and logical way of purchasing an important piece of furniture. I only wish I had come here first, before stepping one foot in that store of liars and cheaters. Less than 4 months ago I purchased 2 small couches for around $1,000, they look like I've have had them for 4 years! I wasn't expecting Walter E. Smithe... I knew I was getting lower quality merchandise... But I wasn't expecting to just throw away ALL my money. These guys are the biggest joke ever, if you want a couch that looks good for a few weeks, they are perfect, but any longer than that you're screwed!

We ordered a windowed bookshelf from here in September, only to find out that the top two windows are defective, no problem, we thought. We'll just return it and they can send us another one. After sending us another and having the same problem with 3 different returns they decided they would FINALLY give us the floor model over the phone, fast forward 2 days later, we get another callback telling us that they are not going to send us the floor model but send us another set. It is January 25th now.

Bob’s Discount furniture is quite the gimmick, they operate as a shady business, and I can’t see how they expect to last with the customer service that they provide. They go against every reputable business logic in this country. Instead of making things right with the customer, which would be me, they chose to have me write a bad review instead. The day the furniture got delivered the delivery driver took down a 100’ section of utility wire falling in our driveway. It also arrived with a broken chair, which we then had to wait a week for and go pick it up ourselves within a time frame of a couple of days before they sent it back??!! Even though we paid for it!

If I can rate this company at 0 star I would. I bought furniture, took a 5 yrs warranty for all that I bought. The associate explained and we found it necessary to take cover. After my chest broke I filed a claim which took a different turn where I was twisted left and right from it being replaced; not being able to fix, not carrying that brand anymore, to crediting me some amount which never happened to not being covered. Customer service reps being so rude to me covering lies of each other from stores to corporate offices to get away with it. It’s a rip off scheme with them lousy furniture and they want to exploit customers much they can. Am not the only victim to experience this but with me it’s not over... Do Not buy from this Fraud company!

I purchased a 3-piece furniture set in 2012 and within 2 to 3 years of purchasing it, I had to have 2 pieces replaced which was done without any problems at all. I was impressed. Fast forward to January 2018, the final piece of the 3-piece set has been cracking and I actually put off calling about the protection plan because the holidays were coming up.

Don't buy furniture from Bob's Discount Furniture. Here's why: When they delivered our couches they sliced through one so we had to wait extra to have both our couches. Our sofa's transformer blew out two weeks ago. It took two tries to get someone here to fix it. Only to find out he didn't have the parts on hand to fix it in that trip so they ordered them to be sent here. Called today because our loveseat broke last night and is now stuck in the up position and because it's electric we can't do anything about it. They can't send anyone until Thursday. In that same call today I found out the parts won't come in tentatively until APRIL. 3 MONTHS FROM NOW. They won't give us our money back to buy new, manual couches they will only exchange based on what the tech says on Thursday. I've never heard/experienced such bullcrap in my life. And we haven't even had the couches for more than 6 months.

I unfortunately purchased a couch that was too big to get into the elevator of my apartment building. From the salesman on the floor, to the delivery people and the customer service follow-up call they couldn't have been nicer or more friendly. Expecting difficulty when I returned to the store, I was able to select another couch without any problems at all. My new couch will be delivered in a few days and I couldn't be happier.

Bought a 3 piece sectional that quickly ripped at the seams. Sofa was delivered faulty and would not hook together. A tech came out and tried to sell me on "just do this and it's fine". I had Bob's come out and deliver replacements 5 different times. After months of calling and waiting on hold for 1-2 hours, I accepted the sofa. I have been to the cleaners 5 times so far to have them stitch the seams as the cushions just keep ripping. It is a lost cause to keep repairing the cushions. If you lean against this sofa you can hear the wood cracking. This sectional fall apart each and every day. I have attached pics of this sofa I have had less than a year. Let this be your warning. Do not buy anything from Bob's Discount Furniture!

I purchased an adjustable bed and nine inch memory foam mattress, with a mattress cover/protector, as well as a full bedroom set for a guest room, as well as an office desk for my fiancee. Besides issues with broken desk and threats to charge me extra to deliver a replacement desk, the mattress cover, which cost $69, is now falling apart. We were told when we purchased the cover that it can be replaced every six months. I called Bob's and was hung up on once, then called again and placed on hold for twenty minutes. Used the chat feature and was given the number for FabriTech. I called FabriTech and sat on hold for ten minutes after hitting the customer service number. After ten minutes they played a message saying "welcome" and offering another number for customer service.

I purchased the Reclining Sofa & Power Reclining Loveseat from Bob's for $3000+. My sofa was discolored and teared in just in few months. I tried to call Bob's with my concerns, but they were not addressed, but rather I was turned down as I had not purchased the insurance. The Bob's couldn't strive for the quality for their product or tried to address consumers concerns.

I purchased 2 very expensive leather power recliner sofas for both of my sons' new apartments and within 2 years they started peeling! I also purchased warranty which they would not honor when my sons called to complain. This also happened to one of my sons' friends who also purchased this sofa. Total for both was over $2600.00. I would never go back to this store and purchase a doormat.

The fiasco started a year ago. I purchased a bedroom set for my daughter. It was delivered almost 3 weeks later, broken!!! Both side panels were delivered split in half!!! Waited another 2 weeks for new panels, they were delivered, but with no screws!! Waited another 2 weeks before they finally put her bed up. 10 months later the side panels split almost in half, the drawer was misaligned and so it came off the hinges, the desk legs were loose which made the desk wobbly.

This place is a complete nightmare. Don't ever purchase from this place ever unless you want defective furniture that is not the same furniture as in the store when it arrives, the customer service department is useless and never helps anyone, and nobody is helpful. Nevermind the fact that I paid a lot of money to furnish my house 7 months ago and I still have no furniture in my home that I paid for, they are robbers. Liars and foreigners. DO NOT PURCHASE ANYTHING FROM THEM!!!

I purchased a Mercury power recliner 2 years ago. After less than 1 year the power stopped working. They sent a technician out who said it needed a part and it would take 3 months. After calling customer service and threatening to sue... they replaced the chair. Less than a year later the same problem occurred. This time however the chair froze in the fully reclined position. I suffered a severely sprained wrist, a wrenched back, a twisted ankle and neck injuries from a fall after having to climb out of the chair. There was no other way to get out of the chair. This time I'm not even bothering with customer service... I am filing a law suit over the safety issue with the chair as well as personal injuries.

Purchased a “leather” sofa from Bob's about 2 years ago and it is already falling apart, and peeling. I had a warranty and they refused to honor it. They acknowledged the sofa was defective, poorly made and was discontinued because of it. I highly advise staying away from Bob's like the plague.

I am a single guy that never turns down advice as far as the decor of my home. Ammara ** is the salesperson that I had the pleasure of doing business with. There was no pressure by Ammara to steer me toward expensive items, or anything that I disliked. Instead I felt that I had known Ammara for years and I felt very comfortable with her. While at BoB's I was not followed around by a salesperson like a little puppy dog, which is what happened at another store. I am very happy with my purchase and the service that I received. BoB's Discount Furniture is very lucky to have a young lady like Ammara, because she makes a person feel right at home. I have been to other furniture stores but none can match Bob's, in price and super friendly staff. I will send family, friends to BoB's. Thank you BoB'S and Ammara.

I purchased the goof proof warranty to cover my furniture. They make it sound like it's the best thing to buy but it's not when it's time to use the warranty. They deny everything. Also when you call customer service is terrible. You're on hold at least 30 min before you get to speak to anyone. I will never buy from them again. If you decide to buy there don't buy the warranty it's a scam. My daughter bed broke cause she was playing on it. I removed it from the room so they said I moved the furniture so it disqualified the warranty. So I just decided to toss it out.

I ordered a Credenza from Bob's Discount Furniture on 12-27-2017. I was told that I would be receiving a phone call on 1-3-18 or 1-4-18 regarding pick-up. On 1-4-2018, I was informed that the Credenza was in the Store and could be picked up that day at our convenience. Customer Service was excellent from everyone in the store from sales, office, warehouse/delivery. The credenza was professionally packed with the proper packing material. No assembly needed. The credenza was not damaged. Highly Recommended Store: Bob's Discount Furniture.

1st time purchaser of two faux leather power recliners from Bob's in Woodbridge, New Jersey. The both chairs have had to be replaced for a total of four times. Now, the newest replacement if not working at all. It is stuck in the open position and I almost killed myself getting out of the chair. The ideal situation is that they take both chairs back and give me a full refund (back to my credit card). I have never had so much trouble with furniture and have never been so inconvenienced with the breakdown of both chairs. Even the auto industry has a lemon law!

Me and my girlfriend ordered a living room set... And when it was delivered the guys destroyed the baseboard heating by dropping what look like the leg of the couch on it and didn't say nothing... SMH... $750.00 in repairs... The guys that delivered the furniture knew what they had did... Never again...

Ordered $4,500 worth of new furniture from Bob's in Farmingdale N.Y on 10/9/2017 which included 2 new beds, king mattress, 2 full mattress, 2 foundation. First deliver when my bed was put together workers stripped the screws and couldn't straighten bed, took pictures and told me I would get a new bed. After 10 day called Bob's. Said they had to send a someone here to try to fix. Took more pictures. After not hearing from Bob's I called back and arguing, Bob's would not allow me to speak to a supervisor, I was told a new bed would come. Delivery came and the team could not take apart my bed because the screws were stripped. Took pictures again. After a week of not hearing from Bob's went into store and spoke to Anil, store manager Over 1 hour, Anil called Corporate and they told him customer will take bed apart, and Jenny corporate manager would call us back.

Purchased the protection plan for my sofa and coffee table after being told it was great, it covered everything. My coffee table broke within 6 months of owning it and when I filed a claim it was denied by both the insurance and by Bob's Discount warranty. My sofa had damage from my three year old son and again my claim was denied. Never purchase a product from Bob's Discount Furniture or any protection plan from any company that is through Guardian Insurance.

Bought the Jennings Power Reclining Sofa from Bob's in March 2016. Two weeks ago I went to sit down on my couch and the cushion behind me snapped and the bottom part where the cushion and sofa connect broke (I am average size). Called Bob's the next day to let them know what happened. It's been 2 weeks and no one has done anything. A technician from Guardian came to my apartment to look at it, he said it was not something that could be repaired and the couch had to be replaced. He also said it wasn't a manufacturer issue. Called Guardian and they said that they can't do anything and if I would have tripped on my rug and fell onto the couch they could have replaced it. I was told when I purchased my couch and the goof proof plus warranty that any damage that happens to the couch will be fixed or my couch will be replaced once, as long as I know exactly what happened to it. They have been falsely advertising their warranty.

I cannot believe the individual that they sent out to repair our furniture. Young and nothing to cover his wet/snow covered shoes. He stood on my new rug with these shoes on. His repair of the chair was unprofessional and careless. The delivery person who brought the chair to exchange with mine was able to fix my chair in less than 3 minutes... Does that tell you something? Now I am waiting for a part for the sofa/recliner for a USB port that is not working. I will definitely request that the previous repair tech not be sent out. I would like someone different.

Worst customer experience ever. Mattress which cost $100 to deliver could have fit in the back of my car had I known it was a roll of foam. Completely misshaped. Customer service stated I needed to wait for 30 days for it to realize it's full shape! After I stated that was not going to happen, my child needed a mattress to sleep on, not a mangled piece of foam. The customer service agent told me that is their policy and is clearly stated on the receipt then he hung up on me. I was duped by clever advertising and thought I would try to save $ on a mattress that "Bob" said to compare to a Tempur-Pedic. What a total sham and shady business.

We purchased bunk beds in November, for our granddaughter's Christmas gift, they were to be delivered and set up a week later. When the delivery people came they did not have the hardware for the bunk beds. We had to schedule another delivery date, a week and a half later. For the week and a half we were waiting, the boxes that the beds came in had to stay in my granddaughters' room, they are three years and four years old. When the delivery people showed up the second time, they didn't have the hardware for the bunk bed stairs. They also found that the first delivery team had damaged one of the rails for the beds. We decided to cancel the order and asked the delivery people to take the beds back.

We purchased a 3 piece reclining chair loveseat and sofa, salesperson said that they will all wear great. Just in case we got the warranty, because you never know. In June we noticed that the on seat on the sofa was sunken and looked 10 years old. So the tech comes out looks at it orders a spring, and leaves abruptly. I find out that the part is on backorder won't be in until October. Call on October part is still on backorder should be in December. The part finally comes in set up an appointment, the technician shows up same technician that was here in June, has no idea why they sent a spring and cannot fix the sofa.

A mattress was delivered to my house. The driver took possession of old mattress by removing it from my residence. Which was assumed to be put on truck and taken away. My husband came home from the mattress was outside the drivers left it behind. We called an were told it had a stain and we don't them. They did not inform us of this. They took it out and hid the fact they were not taking. They took possession of this it now belongs to them. They need to come and dispose of this mattress.

Bob's is running a scam by selling protection services. It's the worst experience I have. I have purchased table and chair from Bob's also bought their protection services including accidental damage. Please be aware they will not cover anything. Dont waste your money. First call, after 20 min and answering many questions Bob's just dropped the call - no follow up no communication. Second try to call them holding 40 min - still holding and then hang up. 3rd call, I got thru and I was told it will not be covered since I mention damage probably from the keys in my pocket and not 100% sure. They have denied since I said not 100% sure and that was the only info in the report although I have repeatedly said most probably damage from the keys in my pocket. Worst company, I will never buy from them. Dishonest business practice.

I purchased a sofa and loveseat set and it was delivered to our home. I had made it clear it was for our vacation home (which was too far for them to deliver) when I purchased it., We paid to rent a truck and hired some local people to help us move it in. After two weekends of use (one month after we purchased it) the sofa is now broke with a spring coming through the back. I called Bob's to discuss as I purchased a warranty... Not only was the woman completely rude, but I am now being told they will not come there and repair it. I will NEVER purchase anything there again and I hope no one else has to go through the same experience I had.

Bought a goof proof warranty with my sectional. Salesman said they would cover accidental damage. Filed a claim for mildew UNDER the pull out sofa and they denied it because I didn't know what had caused it. Bait & switch... They sell you one product and basically LIE about what will be covered. I will never spend another penny in Bob's. They just don't care about their customers.

I need a recliner because of several medical reasons. I tried the recliner and the salesperson said, "you don't look very comfortable." I said that maybe when I receive the chair I could adjust it to better fit me. I cannot adjust the chair to fit me. I have to have 2 pillows behind my back. I went in to the store thinking the store would take the chair back. I can have the chair picked up and told me I can have a store credit until Jan 4th. I tried the other chairs and could not find one that would fit my medical needs. I am very disappointed. I am a senior on a fixed income and don't want to keep a chair I can't. I also can't buy another because Bob's has my money and won't return it. A store credit is no good to me.The only thing I need is a recliner. I was not told about the return policy. I was just told to sign a paper. Very unhappy and will never do business at Bob's. Not sure if the 3 day policy is still in effect.

Hassle free extended warranty - Brought a sectional couch in 2015. Started peeling and falling apart after 1 year. Called the customer service center. Got a detailed email to send photos of the damage with a guaranteed response in 3-5 business days. It's been 2 weeks. Nothing. Called the customer service number and was told, "There is nothing we can do, we will send an email to that department of and you have to wait an additional 3 days for a response". Saying I am irate is putting it mildly. Never again. Stay away from this furniture store. The customer service is a joke. To take your money it takes seconds. To get help it takes weeks... Horrible customer service...

In 2013 bought a couch ottoman and chair. It was called the Maggie. Purchase it in chocolate color. Within the year couch fallen apart. The cushions spring are coming thru. Couch looks like I had it for 20 yrs or more. Would never purchase anything from them again. Very poorly made. And I paid cash. They also delivered me the wrong size couch. Had to send it back for right size.

First off I want to say Bob's Furniture is a joke and their Goof Proof warranty as well. I have bought thousands of dollars worth of merchandise from them and every time I would use the Goof Proof warranty. It gets denied. I have gotten damaged items that were delivered. I have gotten items that didn't last for 3 months at some point and I would call them and have a service person come out to figure out if a part is needed or needs to be replaced.

Please do yourself a favor and do not buy anything from BOB'S. Save yourself a headache and pain dealing with this people. I don't know how hard is to buy a simple bed until I went to this store. It take 4 delivers and still bring the wrong sets. Multiples calls to customer service. A pain in the behind and they never fix the problem. I finish cancel the complete order. And I never never ever going back to any Bob's store. Please trust me when I told you save time and money in another store. Run.

I was so excited and pleased with the selection at Bob's Discount Furniture. Until I had to deal with their customer service department. The first time I had to speak to them because I had received a text earlier that week that my furniture was going to be delivered on Saturday. Then there was no message with a time so I called. Their customer service department said they had no record of my delivery and that there was “nothing that they can do except fill out a form.” I asked for a manager and waited over 30 min only for him not to be able to help me and also no apology just a "There’s nothing that we can do and a Happy Holidays ma’am." I went to the store and the manager was helpful.

Drawers in bed were damaged upon delivery and required a second delivery date to install the broken parts. The new parts were in the wrong color and size, and could not be installed. Customer service was inflexible on scheduling dates and could only confirm two weeks in the future for a delivery time that met my schedule. Defective products should be prioritized in resolution to ensure customer satisfaction. I’m spending too much time waiting for the delivery trucks each weekend for this to be effective.

Husband & I have spent thousands of dollars on furniture & convinced to buy the extended insurance. Attached is a picture of my new couch from them. The serviceman said it's from human error? They decline approval. I have spoken to corporate to no avail. The Sales Representatives reassured us any type of tear or defect it would be covered. Not true! This is not the first time I've gone through this with them. I have the receipt but couldn't figure out how to sent it from my email.

First let me just start off and say how disgusted I am with Bob's Discount Furniture store. On December 9, 2012, I purchased a 100% “LEATHER” reclining sectional. More like plastic. After having the sectional for about 4 yrs almost 5, it has start to peel non-stop. 100% leather does not peel or strip. I have called Bob's on several on occasions about my issue and unfortunately they can’t do anything about it. “**”. May I just add I have a reclining La-Z-Boy sectional which is 100% leather for about 10 yrs and it has never peeled or strip. This has started to let me think what are they selling to their customers. My advice to consumers, DON'T GO TO BOB'S. YOU DON'T KNOW WHAT YOU MAY GET.

Bob's Discount Furniture Goof Proof Plus Protection Plan through Guardian is a joke. My table got scratched. Denied my claim, even though I was told they would fix it no matter what and I have applied for a refund. Going to register a complaint with the BBB. Insurance that doesn't insure. It's a scam.

We had a great experience in the store and ordered a coffee table and end tables. We had to reschedule our delivery and the woman sounded disgusted because the "furniture was already on the truck" for 2 days from then. She said that she rescheduled for Saturday, but when I called on Friday they said that she cancelled the order, but didn't reschedule it. The representative would not transfer me to the delivery people or to a supervisor, states that all he can do is take a message and that I have no choice but to wait. He told me that he has no deliveries available until Wednesday, but put me on a standby list for Tuesday. I called the store directly and was told that they are going to request an early delivery for Tuesday, but that I have to call back to ask about it later. I'm leaving town Tuesday afternoon and having company when I return. I wish that I had never ordered from this store and definitely will never order from them again.

Worst experience ever! Hope the items are better quality and more quality control so nobody has to go thru the painful... claim process. I can’t complain for the sale team but the refund policy and the quality of the furniture are horrible. Long story short, first purchase rec'd damage, after a long waiting time on the phone for over a good 45 min they promised me a full credit refund for the dresser. Of course, Bob CS forgot to mentioned that I will be responsible for the delivery fee which means I stuck with that charge for file a claim and get the damaged pick-up collected from home. Second claim (dinner table) took almost a month to get someone to fix it and finally replaced it. I think everyone agrees to buy items to enjoy them and not to file claims along with wasting time, money and much aggravation.

We had a delivery time between 9:15-1:00. We saw the tail end of a truck briefly at the end of our driveway at about 9-9:30. It stopped for about 5 minutes then continued down the road. My husband called to try and get them to see if it was them but they were gone. It is now 2:30 and we find out that THEY knocked on the wrong door and can't come back until next week!!! No excuse when we were home, cars in the driveway and cancelled appointments to be here. Very, very poor on their part and communication on their part or someone on their behalf was severely lacking.

I have a recliner with a bent frame that cannot be repaired. Also, sitting in it only periodically, the cushions have sagged to the point my arms get tingly and must move sideways to get the blood flowing. Company has been totally unresponsive. Service person came and turned chair on side and tried kicking it straight. Said it cant be fixed. Need a new part. In the meantime I have a chair that cannot be used. The chair and the extra warranty was paid for. I had to give a star, otherwise it would have been ZERO! I asked for a loaner and was told BOB's doesn't do that.

I ordered approx $10K worth of merchandise. They provided wrong delivery date and just showed up at 7:30 on a Saturday morning and woke up my family. Then 2 of the 3 bedroom sets were missing essential pieces so they left them for over a week sitting in the middle of my floor. 3rd bedroom set was scratched so they had to make 2 additional trips to get it right. Table leg was also damaged and required two trips. I was told on multiple occasions I would get discount for my troubles. Then when I called to ask about it told I was lying because they never give discounts. Furniture is just ok.

Bob's Furniture is ok but not durable. Especially when you have little kids, and do not expect their warranty to be any good. Purchased a bed for my child and was told by the salesperson to purchase the additional warranty just in case I had problems and the manufacturer would not cover. Long story short my child loosened the bed and it needed repair. The person came from the company and all he did was take pictures and tell me what he wasn't or supposedly couldn't do. Called warranty and was told they couldn't help. I was finally able to speak to a supervisor and was given instructions on how they would assist and they are making another appointment to come and repair the bed. NO ONE CAME!!! I will be forevermore going to their competition and warn future buyers. BOB'S FURNITURE is not durable and they will not cover damage even if you buy their warranty.

Be AWARE. If you purchase anything from this HORRIBLE company. When they deliver it make sure you follow them around your house so they don’t steal from you. A delivery guy stole my 7 year olds tablet from her room when he went upstairs to see where the bunk bed was going to go. Talk about a low life scumbag stealing from kids. Oh and how many other people does he steal from? Complete LOSER.

Purchased a bedroom set and dining room set in December 2016. It was delivered on Dec 23rd and all of the pieces were damaged! I called immediately to report it and scheduled another delivery for Feb 2017 (due to my work schedule). When the delivery truck arrived the gentleman asked me to come outside and look at one of the pieces of furniture to inspect it before they brought it in... He pointed out obvious damage and said that again is not acceptable. He dialed Bob's CS and spoke briefly with them and then handed me the phone to confirm the new furniture was indeed damaged before it made it into my house.

They will find every reason not to honor the warranty. They sent me to Guardian who then said it’s a manufacturer defect and Bob’s said it’s not and the cat is chasing her tail. I will NEVER do business with them again. So here I am with an exposed back to a sofa and staples scraping my kids! I am left with no choice but to try and re-staple to avoid further danger! In the meantime I call BOB’s again and the tech says I can’t use the warranty because I stapled it. Well why didn’t your guys fix it??? I don’t have the luxury of waiting for a 4th visit for a competent tech to come. Very shady person you sent over with no badge, no name, no card, no proper clothing and an out of state car from NJ when we are here in VA. The furniture is very poor quality and has frame damage neither Bob’s or the extended warranty wants to fix.

My sofa bed broke. I called for repair. Was told the repair part was on backorder. I waited months for part. It came damaged. Was told new part would come in 5 business days. 2 weeks later still waiting. I called back got the runaround and nothing has been resolved. No one seems to know anything. They just pass me from department to department.

The delivery was scheduled for morning then switch to afternoon. Now it's next week. No table for two weeks. Thanksgiving is here and I have to feed my family on the floor. WOW thanks for nothing BOB’S DISCOUNT CRAPPY FURNITURE.

Purchased the Mercury sectional last November along with a recliner chair for my husband. When they first brought my sectional the delivery team shattered my front door (which after 2.5 months of fighting I finally got a check replace the door) and damaged the chaise. The delivery guy tried to nail back the leather and use a sharpie to cover the tear. Come replacement couch it's covered in white powder come to find out it was in another person's home and they refused it so the factory puts the powder on just in case of bed bugs, uh nope! Now come #3 we finally get the set a week after my husband's back surgery in December. Fast forward to last week we are watching a movie and my husband feels like someone slapped him in his lower back.from inside the couch. The spring from our sofa let go and we realized there's a giant hole in the side of that cushion where it meets with the frame.

Visited the Riverhead location today and was treated extremely well. I was greeted at the front door and not pressured at all. I was able to browse the whole store, had a cup of coffee and a cookie on them as well. I purchased a sofa and interacted with a wonderful salesperson named Maryann ** as well as two unnamed managers who were equally friendly. I can't wait until I need more furniture so I can return.

Just recently we purchased a chair and loveseat from Bob’s furniture. Jim the sales manager and Kristine the sales associate tried to sell us the extended coverage for $99 but we declined at first. He came back and asked if we could do it for $49 if we would buy it. We said yes. I just received the paperwork in the mail and it was for one item neither the manager or sales associate has told us that!

We purchased the Hampton living room set to include the sofa sleeper, chair and a half with ottoman and loveseat. The set was delivered with damage (crushed frame on back corner of couch and holes in fabric, holes in fabric of loveseat). 4 delivery attempts later after same type of holes in various places after calling customer service for the countless time, I was informed they will not send another set out but I can keep what I have and they will refund me 30%. I went to the store and we set up a return for the whole set. They came and picked it up and told me I would receive my refund within 7-10 days. It’s now day 14 (their return policy is 16 days). We paid cash for the purchase.

I bought furniture from Bob’s and the customer service sent a repair guy out and he just ended up breaking my ottoman and attempted to fix my bed with just slabbing in a bunch of wood. Guess what? Didn’t work and my bed is broken. I will never be buying from them again.

I had originally purchased furniture from this company in April. Now, we are currently in November of the same year and am out to buy furniture again. Yes, the horrible furniture that I bought fell apart 13 holes. I luckily received a credit for my new furniture. I then went to the store to shop for my new furniture. We found some decent stuff and scheduled for delivery. That brings us to today, the day I get my new furniture. I was home at 1030 to await my new furniture delivery, 1035 turned into 1115, 1115 went to 1245, 1245 turned into 215... So on and so on... Finally, they showed up. Didn’t come to the door just left. I then called and was told they left the field so I had to reschedule my delivery. Completely unacceptable. Now I have a couch with holes, no money back and a customer service person who says nothing they can do. Do not buy from them. They only want your money and only care about that.

We purchased the furniture sofa, loveseat and chair (BRAVA SOFA SET) + GOOF proof worth $3000 with an assurance that it will cover all the manufacturing defects. The furniture that was delivered was bad quality and they replace at that time for three times. Now after 2 years the cushion started to sink and chair making noise. Sofa moves when we try to sit on other side when someone else is sitting on other side, so then I called the customer service regarding the issue and they sent the technician to look into it.

I ordered replacement items in October. I paid in full. I have not received the items despite several phone calls - each call over one hour - with customer service. My order has been cancelled - reordered - cancelled - reordered - been told it is overseas - been told that it won't ship till December even though the items are in stock - I have been given the runaround each time. I have requested to speak with supervisors who refuse to get on the telephone. I have overheard "trainers" tell the rep "just tell her that you are putting it back in the computer and call back in a few days."

The L-shaped sofa bed came. The two men brought it scratched the hall terribly, and also said when he saw my cat, that he would smash it (my cat) because he hated them. I was not home and my boyfriend told about this a long time after. Of course so I wouldn't get upset but things like that I need to know! Also, in the store when we sat on this couch to try it on for size, it was NOT the sofa bed, which they hesitated to not tell us. The point is, it does NOT feel the same. It makes ZERO sense for them not to have the sofa version, because that way you can get the true idea of what you are getting. The sofa part is extremely hard, and completely different than the part without it. Also, when you open the sofa bed??? The mattress at your knees to feet goes DOWN. And guess what! This is on purpose. I guess they finally changed, it because I cannot find any sofa bed pictures that look like the one we have.

I bought my couch about 3 months ago. The button for the electronic foot lift broke, so now we can’t recline on one side of the couch. We had to wait at least a week (can’t remember exactly) for a technician to come out, he sits down on the couch, asks to use my husband’s phone and while he’s on the call he says, “we don’t have parts on us, so we can’t fix your problem. We have to call to get the part, they deliver it to your house, then you call us back so we can install it.” Um, what??? So they tell us it’ll be 7-10 business days to get the part, well, a MONTH later, we had enough and called them back.

This is by far the worst furniture company I have ever seen. I purchased a couch, dining room table, recliner and bed set from Bob's. Everything I ordered has started to fall apart or not function correctly. My couch has started to sag so much in 2 years of owning it that my wife and I are basically sitting on a wooden frame by now. We bought it with 5 years of Goof Proof and manufacturer’s warranty. After multiple calls and sending two technicians out, Bob's refused to replace the couch or even offer our money back.

We buy the set electric reclined sofa set for my living room in May this year 2017 and buy the protection plan for 5 years and 3 weeks ago we saw the big sofa in the middle is broke and the left side sat is down, we no have childs, and we are not fat or heavyweight. Ok call to the customer service and give me the appointment for 11/4 Saturday between 4.30 to 6.30 pm. Wait for the technician and nobody come and nobody call me to say me why the service no come. Call another time and complain about this and give me another date 11/11 from 7.30 am to 9.30 am. Surprise the technician come 9.45 am, take the pic to my mailbox, no touch the ring bell or knock my door, and leave.

We bought a set of Bob's furniture. Cost 1900 total. Cost with 5 year warranty. With came in drawers on some furnitures didn't open. Said floors are uneven. Professional yeah ok!!! Came out twice with same story. My husband professional certificate carpenter happen to be home. We proved to them with laser gun measuring stick and guy agreed it furniture doesn't work. It cheap sticks went back. Company said it's our floor. By way Bob if your floor are uneven so would your ceiling be uneven. Wont come out anymore so give me back warranty money. Stop scamming people Bob with your professional that you hire!!! Sure they are!!! You get 2 chances only. I think they should close you down not Sears!!! P.S. BOB'S DONT USE FLOOR EXCUSE. IT SOUND SILLY!!! PS if took everyone funiture you go broke Bob.

About 4 years ago we bought two power recliners from the King of Prussia, PA store that just opened. We have issues with both chairs. First chair stopped working. It was a bad wiring harness. The service tech or the parts department sent the wrong part. No one from their service department called back like they said they would to confirm the part had arrived so they could have the tech come back and install it. The second chair just caught fire!!! Best case would be that they replace both chairs but I don't think they would and do I really want this fire-prone crap in my house. We were not using the power recliner controls when the fire started. What would have happened if this fire had started when I was not at home??!!

We bought a 3 piece reclining loveseat that is "fake leather". We decided on this because after telling the salesman that we were looking for furniture that would hold up to animals he told us this was very durable material. We also bought the coverage warranty. Well it is NOT durable. The material is peeling from the seats. The furniture also becomes disconnected if you move around at all. I called the company and they sent a technician out who said the material was peeling due to the dogs. So we were told that our extra coverage would not cover the seats because it is from the dogs. I spoke to several employees from both warranty plans to no avail. I was also told that the furniture coming disconnected is not a manufacturer's defect. So basically our 1 yr old furniture is peeling and doesn't stay connected and we're stuck with it. Never buying from them again.

I bought a recliner in July of 2017 and I was shutting my blinds and look at the back of my chair and the back of it a metal piece is sticking through the fabric and the other corner has a little hole in it. I won't be buying anything else.

I purchased a couch in September. I spent $800 on it and another $100 for the goof proof protection plan. I almost left while I was looking around because the sales girl got a visit from her boyfriend and literally hung out with him for a few minutes before kissing him goodbye... At work... While with a customer and her young daughter. Very unprofessional in my opinion. I got the couch September 11th. The couch cushions constantly slide around, so a few weeks after getting the couch, I lifted the "back" cushion up so I could slide the "butt" cushion back in place. I noticed the zipper on the "back" cushion wasn't zipped, and realized the zipper broke! I only had the couch for 3 weeks! My last $300 couch I had for 7 years. No problems ever. I'd still have it if it didn't live through two small kids spilling on it and cats puking on it.

I purchased a couch, love seat, ottoman and full box spring for my niece. They clearly tell you that you need to inspect everything when it is delivered and they will replace the whole item. 1st delivery, the couch and love seat had problems. 2nd delivery, the couch still had problems. 3rd delivery the couch still had problems. So ridiculous that my niece, and her mother, had to take the time to be there for the 2nd and 3rd deliveries. When I called to look for some kind of compensation for all the time my niece and her mother had to spend, and the fact that they were delivering horrible products, they actually told me that they would not make another delivery. They actually said "Why would you want it, if there are so many things wrong with it?" Like it was our fault that they weren't making a good product.

We ordered a bunk bed for a 3 year old from Bob’s. Days after the order we got a call saying it would take 3 weeks to get it in related to color. Which was weird because they displayed the color in the showroom. We purchased anyway and bought 2 Bob O Pedics for mattresses. So, as you can see we spent a lot of money. Over $2000. Then the day of arrival the truck shows up. The driver comes to the door saying, "We have a problem. We are missing the conversion kit for her bed. We can’t put it together! I asked before we left and no one knew what I was talking about.” "What!!! So you came here knowing you couldnt put the bed we have been waiting for for almost a month but paid for in full, for what." 30-40 minutes on my phone with customer service. She had no ideas what happened!

My wife and I have purchased many items from Bob's before and have been satisfied. However, on September 6, 2017, we went into the Columbia, MD store and purchased and two bedroom sets for our kids. We returned to the store and added two dining room chairs, and a living room set to the order so that everything can be delivered on the same day. Good thing we returned because we discovered that our previous order was canceled! No one bothered to notify us. Our kids really liked that bedroom set so we had to look for something similar and ended spending more money.