Bob's Discount Furniture Reviews

I purchased a chair, total cost 300.00. Had to stay at home to wait for delivery, which I understand. Truck arrives and it is the wrong chair. Delivery has to be reset, no one said sorry, would not refund 29.00 delivery fee for my inconvenience, not even said they were sorry, I cancelled order.

The WORST furniture you want to buy. Very POOR QUALITY. I bought a bed set along with the living room and dining room furniture 15 months ago. The salesperson highly suggested to me to purchase the protection/insurance plan called Goof. I paid $150 extra for the insurance. She stated that the insurance will cover all accidental damages.

I had a bad experience with my recent order. I had to return my items due to the package/box size would not fit through my condo stairwell. I was also told by the delivery guys that I would not be refunded the $250 delivery fee. The deliver guys advised me to lie and just return the item due to a change of mind, and not mention anything about the size of the packages. I had advised the delivery guys to open the box and assemble the items upstairs, and they did not want to do that. If they had opened the box, the items would have easily fit through the stairwell.

Had an absolutely horrible experience with Bob's Discount Furniture! Never did we expect or even imagine such obnoxious delivery standards & such sub-standard product quality. We bought 3 big pieces of our home furniture in Natick MA showroom last Sunday, which was promised to be delivered to our home today! Not only did we pay in cash for all the items (which were worth thousands of dollars), but we also paid in full for delivery and assembly charges.

I purchased a chair from Bob's and the salesperson lied about how to clean the chair (was told to put cushion covers in wash machine). Lied about how to submit claim (was told to wait until dirt and grime built up because you can only submit one goof proof claim, yet have learned that you can only file a claim against one single stain). When I spoke with a supervisor he told me first there was nothing they would do for me, and two they receive daily complaints about salespeople deceiving people, yet nothing is being done. Don't shop at Bob's. The low prices are not worth the inferior products and horrible customer service they provide.

My name is Fidel **. I buy a couches from Bob's Furniture. Less than 2 year is already broken. I call. They send somebody to check and after that no answer. I paid 1 year warranty and the problems is the manufacture. Please don’t buy there no more. They don’t care about after they sell the product and I paid more than 2,000. Now my living room is ugly. And I lose my money in broken couches. They are pilling every spot. That not fair. I'm very upset.

Paid over $300 for white glove delivery of a bedroom set. They didn't want to take all pieces to the bedroom, then refused to place where I asked stating it would not fit (I moved into place no issues). They did not fully unpack and draws and doors did not function properly. They left before I could inspect so I had to set up a 2nd appointment to have it corrected. They broke a picture in my home and left packing material on my front lawn. They came prior to the time frame they gave me when they called me multiple times 2 days prior.

Passion Mattress are excellent, great conform. The foundation is strong, but is painted over the fabric the cover the wood of pine, stink inside the bedroom. It is cheap, I rather to pay more with excellent quality. Bob Furniture need to improve the foundation in order to keep the customer happy 100%.

Bought a leather couch in January for a good amount of money. The salesperson said it was the best leather they had. After four months the seat started to show wear and discoloring. I called store then the extra protection plan, then store and sent pictures and each time they my claim was declined. They said material is not under the one year warranty or the five year protection plan. I would advise not buying from Bob's because they do not stand by their warranties and their furniture does not hold up to everyday use. Really bad that they have so many bad reviews and we can’t do anything about it.

The delivery person (Armando **) came to my home to deliver furniture. He came with an attitude that he wasn't going to be able to bring the furniture in the house. I asked him how high or long it was and with his hands said, "About this high." I said, "In inches how high is it?" He became more aggravated. I told him I can look it up on the internet through your web page. He then told me that if he was to bring it thru the back they would just drop it off in the kitchen cause we had a threshold delivery, and that what we payed for and that's what we are getting.

I had ordered 7 piece living room set on 05/07/2019, only 2 pieces were delivered after multiple calls and was promised remaining items be delivered in 2 weeks. Again after multiple calls 3 more items were scheduled to be delivered on 06/07/2019. Since no one showed up on 06/07 and no calls were received to confirm delivery window, made multiple calls only to be told the items are not going to be delivered till Aug end. These thugs charged little over $1300 on 05/07 for the product showing available online only to be told after a month I have to wait 3 months!! Are they kidding!! They need a lawsuit to wake their sorry ** up!! The customer service is extremely rude instead of being sorry. PLEASE STAY AWAY, you have been warned!!

I ordered a couch off of Bob’s a month or so ago and set a delivery of June 4 (Tuesday) for Boston, MA. I received a call on June 1 confirming my delivery date. On the automated call I received confirming deliver, they stated the correct street address but INCORRECT city and state. I immediately called to clarify and get that resolved (after being on hold for 45 minutes). I was then reassured multiple times the correct address was inputted and that I was still all set for a Tuesday delivery in BOSTON.

Requested return of power base with mattress purchased for my 91 y/o father in hospice care at home because he required a hospital bed frame with rails. Scheduled initial pick up and delivery team never showed after sending 30 min arrival text because they were confused about an exchange note on account. Second attempt delivery team picked up Mattress only because Supervisor I spoke with to reschedule the pick up after the first fail never put in the order for pick up on the power base. Meanwhile my father is stuck with this base in his bedroom... Unbelievable. There is no flexibility when they have continued to make errors. Third attempt... We will see if they are able to get it right. Although I have to wait another 4 days. :( Very poor performance with handling returns.

I went to Bob's looking for couches and found a massage chair. Kyle, the asst mgr, told my mom and myself it has a 5 year warranty. Upon payment I was asked to purchase the 5 year warranty. I asked for Kyle to come back to speak to me but was told he’s helping a customer on the phone. I said I would wait. Then the store manager came over and I explained it to him. He went to the back and talked to Kyle. As I watched Michael and Kyle talk and as Michael talked to me, Kyle was never on the phone. They are flat out lying for each other. Do not trust the staff at Bob's in Naperville, Illinois. I emailed corporate and they stuck with the manager's story and did nothing but say how they went over warranty items on their inventory. I have the email from corporate as evidence of their "we don't care about the customers" response to me. Let the buyers beware if dealing with Kyle or Michael, the managers in Naperville, Illinois.

We bought a bedroom set from Bob’s, even after reading all the bad reviews... Well now we are one of those bad reviews. I love the style and look of the bedroom set we bought except that they are falsely stating that a certain bed frame works for all beds. Maybe they don’t understand sizes? Anyway, the first issue I had was they sent the wrong size bed rails, which I didn’t notice until I built the bed (ugh). I have a California King mattress and they gave me “Queen/King” bedrails. I called Yon (salesperson) who is lovely to deal with and he fixed the issue and the new bed rails are being delivered. That’s no longer the issue...

Bob’s Discount Furniture tried to deliver my couch 3 times to Hershey Pa which is over an hour from my house. I called several (at least 6 times) and despite speaking to managers no one was able to correct the issue and get my furniture delivered to my house. Not only this but one of their supervisors (Brandon) was very indignant telling me that despite me calling several hours in advance of my delivery to inform them that the tracker showed the delivery going to Hershey for the third time, he said that he "couldn’t tell the future and I would just have to track the delivery all day and call back when the truck was at the house before mine to report that there was an error." Which I did and for the third time management told me that I would have to reschedule and waste more hours of my life to see if the issue could be fixed.

DON'T EVER SHOP FROM BOB'S FURNITURE. THEY HAVE THE WORST QUALITY AND THEIR INSURANCE IS A FRAUD..We paid 10,000 dollars for a trash caller furniture from Bob last year and now the couch skeleton was broken (quality issue) and the tea table legs are not stable (quality issue) and the dining table paint is peeled off which is quality issue as well and after sending 4 claims to their insurance company called Guardian they rejected all of them (we discovered after buying the furniture that their insurance is with external company and not with BOB). We paid for 5 years extended warranty, after 1 year all the furniture started collapsing and both the insurance company and Bob Furniture refused to fix them. I bought from Ashley and Raymour and Flanigan and both were extremely professional and credible unlike the Bob that has the worst quality and a fake insurance. We regret each penny paid in this trash called furniture.

Very bad. I spent more than $5000 on 24 pieces of furniture, including living room, dining room, and bedroom sets. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.

Horrible experience. These people are idiots. I’m seven months pregnant and have been sleeping on the floor the past two weeks. They’ve come here twice and with the wrong parts. They call you the day before and expect you to be available when they want. Then when you become available they come before their scheduled time. Their goof proof is something their own employees purchase because they don’t trust the products they sell. If you look under most beds on display most are broken. My bed broke in five months and I spent well over one thousand dollars. No one helps you when they mess up they just keep saying they are sorry and that they want to reschedule. The frustration I’ve experienced through this pregnancy is not worth the money and past two weeks of being without a bed. Stay away from this company. When something goes wrong no one is able to help.

They are the absolute worst company I have ever encountered. I would never buy anything from them. I ordered a couch online. They called me to schedule delivery and said it is not available for three months. Now I am trying to get a refund and no one knows how to actually do it. What a complete waste of time. Not to mention that I have had some of their furniture in the past and it is all falling to pieces within a couple of years. I have also taken their Goof Proof Furniture Protection which they have never honored. Don’t walk. Run away.

The salesperson was really good. I bought a loveseat sofa with chaise lounge and I had to special order the color I wanted. After 6 weeks it finally arrived and I went to the store to pick it up. Brought it back home to discover that the loveseat will not affix to the chaise resulting in the unit remaining detached. I called the store and they said it must be defective. An exchange would take 3 months. I asked for the brackets to attach, they can’t do this either. And they won’t refund my money. Don’t shop here.

I asked them to wait before moving anything while I called customer care. They started to move our bed out anyway and when I asked them if they were the old bed and they said no. Customer care then told me that they don’t have to take the old bed if it’s not in the delivery notes.

I ordered the Emory-Pink full bed with the delivery and set-up. I spoke with customer service twice about the need for a box spring, because the description online was not definitive. The agent put me on an extended hold to research my question, but the response was taking so long that the agent came back online and I asked him to call me when the answer came in. Within the hour, another customer service representative called to inform me that the bed did not require a box spring. I reiterated to be sure I had the response correct. At that time, I canceled the box spring that I had ordered from another source. Today, my bed was delivered. The full delivery and set up, which I paid for, could not be accomplished because, you guessed it, there was no box spring--only four wooden slats--for the mattress, so my mattress is still in a bag next to the unusable bed. I am, of course, disappointed that I have to waste more time correcting a Bob's error.

I have been trying to get a power recliner chair repaired for my mother who is in a assisted living facility. The repair technician never ordered the necessary part. The store manager in Bridgewater said he would have the part expedited on 5/13. I inquired today, 5/15 again and still no definitive answers or date that the chair will be repaired and the manager said he had no ability to expedite a part! This is a medically necessary chair for a 100 year old woman. Bob’s does not care about customer service and do nothing to resolve issues. My mother’s quality of life depends on this chair and Bob’s is unwilling to resolve this matter.

I purchased a living room set, a dining room set and a Bedroom set with Bob’s furniture because the customer service with Ricardo at the Springfield, PA store was marvelous. Unfortunately the Goof Proof protection plan is A BIG FAT RIPOFF!!! They denied my claim because I did say the rip in my couch was “ACCIDENTAL”!!!! I told them I was not sure how it happened but I just found the rip!!! I am appalled and disgusted by the boldness and dishonesty of this company. Then when my dinning room set was delivered about two weeks after delivery I noted there was a defect on the side of the server. The replacement/fixture was denied because the technician did not deem it a manufacturer defect. What else could it had been??? It’s a super heavy server that did not budge since it was delivered.

The set is nice. I moved into a brand new house, got the bed, and a few days later had bed bug bites. They said it didn't come from them because their furniture is bed bug proof. Just an FYI Bob's, nothing man made is 100%. I got No apology, bad customer service in regards to this matter.. No exchange, No refund, and I'm Not satisfied after paying almost $3000. I would not recommend!

Hello, my customer is **. I have a layaway for over $14,000 and put $1000 a week. I was called a fraud and my order was revoked because of their mistake and later found out it was their mistake. I went make a payment gave them my card and their system read the previous customer card. That’s is the story they gave me. My order was reinstate but I’m very disappointed. At this point I don’t know if I wanna continue doing business with the company.

I tried to leave this review on their website but they refuse to post it... because it's not a good one. Within 6 months of owning these couches the "performance material" is certainly performing!... all over the floor and tracked through the house. I'm scared my toddlers or dogs might ingest it. So yeah after 6 months this material is peeling from all over the couch. It's disgusting... but no problem right? We purchased goof proof with the promise from our sales rep that it would cover ANYTHING... which was also a lie because after fighting with customer service they denied it and refuse to work with us on fixing the issue.

Bought Sectional with Goof Proof Protection plan (5 years protection). Reclining mechanism broke after 18 months. Filed claim and got the response below. Trying to make sense of this!! Plan DOES cover the problem but your problem is EXCLUDED. STAT AWAY. The plan you purchased from Bob's does cover your furniture for accidental breakage of frames, springs and mechanisms however your plan states all damages must be relatable to an accidental occurrence. EXCLUSIONS TO COVERAGE “Normal wear and tear, including damage of this type cannot be attributed to a single relatable accident. All coverages are for covered occurrences from a single incident”

I am sorry to say that I purchased the Goof Proof plan with promises of fixing my sectional should it get a rip or the foam lose its support and we received absolutely nothing in return. I complained about the frame on the couch when it was delivered. Then it broke. I called Bob's to come in and showed the technician the poor frame and the already sagging foam. He agreed it was in bad shape and Bob's did NOTHING about it.

I ordered a sectional and the delivery was 45 min. later than the 4 hour time window they gave me and the couch portion is a different shade of blue than the chaise portion of it. When I reported this they said it was within normal factory specs. Now I am stuck with a sectional that an 11 year old came in and noticed the color difference.

I purchased bedroom furniture for my son. First, it was delivered broken and the wrong color. The delivery guy and the customer service representative was arguing on the phone at my house. Next, it was delivered again two weeks later, broken again in the same exact place, but the correct color (cheap furniture). I decided to return another piece of furniture (power recliner) because I do not want any of their cheaply made furniture. The recliner was picked up 7 days ago and I was supposed to receive a refund within 3-5 days but still no refund. They continue to tell me to check tomorrow or call my bank. I’ve NEVER had a problem with my bank or buying furniture from other places. Just to think that my family and I couldn’t wait to get furniture from Bob's and now I HATE THIS PLACE! I will never do business with them again and I WANT MY MONEY BACK. Poor customer service and CHEAP FURNITURE!

Bought a Montibello Dining Set. Started showing cracks all over in 15 days. When contacted with Bob's within a month then I got a response from Bob's saying those are veins. Not sure what does that mean but Bob's has their own method of cheating customers. Contacted CS multiple times & they are adamant that cracks are normal. Can you believe that!!! Stay away!!!

I don't have anything at all nice to say about this place, but will keep it to the point. The journey first started when we bought a couch from there - delivery drivers kept rescheduling so we canceled our order and went to Raymour instead, thankfully. We decided to give Bob's another chance for our dinette set. What appeared to be great quality is complete garbage. The table sitting at my home for only 2 months is already showing signs of wear? How is that possible?

I didn't want to spend a lot of money on this furniture so the price was right at Bob's. Salesman and customer service were excellent. Delivery men were polite and even took off their shoes because it was raining. Only problem is that the doors on the furniture are hard to open because of the type of latches. Also one door is about 1/4 inch higher than the other. Besides that I love it. Just don't expect to get a cheaper price and a higher quality.

The company finally agreed to offer us a new sofa.

This is a horrible place. Do not buy from Bob's Furniture. The stuff looks really nice but it is made horribly. We bought a sectional from them 2 years ago and the seams kept ripping everywhere. They replaced it a few times and now the entire upper pillow ripped down the seam and the technician came out and said it's not a manufacturer defect so they will not fix or replace it. It is the same issue that we had every other time but now they won't take care of it. Their Customer Service is horrible as well. Buying from Bob's was the worse purchase I ever made in my life. It's not even worth one star.

I still can not sleep thru the night without tossing and turning. Next mattress will be a memory foam with adjustable heights for the head and feet, this is my second mattress in 15 months and I am not happy with it.

We are on our 3rd couch from Bob's. Every couch has had manufacturer's defects. We again have a defective couch. The cushions are higher on the right facing couch than the other 2 pieces. Before that it was a custom sectional that I waited 5 months for. That had defects as well & the recliner had an electrical short. So, we order the couch that is in our home now. Another custom color with manufacturer defects. They told me to pick out another & to stay away from custom orders. So I picked out another leather couch & loveseat. Bob's had promised a white glove inspection 5 times! (Which Never happens.)

I bought a Console, an end table and a coffee table. One of the Console drawers wouldn't close all the way and a repair guy came and fixed it. It wouldn't close flush again and another repair came and supposedly fixed it. It's still not flush. The first end table had manufacturing defects. The second replacement was worst than the first so I kept that for another replacement. The third replacement was ok. The first two coffee tables were defective the delivery guy had me look at the table before it was put together and the back had two manufacturing defects, I called Bob's to complain about it and the delivery guy left the table and I waited for another hopefully the final replacement.

Everything from customer service to delivery is abysmal. All they care about is finalizing your sale, even if that means they need to lie to you. I will never, EVER, go to Bob's again and I suggest no one else does either.

The store doesn’t do bargains or deals. I have been to Ashley Furniture where you can make deals or obtain bargains, if Bob’s nope???? No bargains, no deals and no offers. Example you purchase a 2,000 dollar couch set and you still have to pay well over 300 plus to have it delivered and another fee to have it set up.

Don't ever fall into the sales pressure to add goof plus plan, it is a total scam! After about two years, we had a damage on our dining table leaving heat marks and after submitting claim, Guardian denied it saying - "Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Bob's does cover your furniture for accidental gouge, heat mark or liquid ring from specific incident however your plan states coverages are for accidental occurrences from a single incident. This excerpt was pulled directly from your protection plan. “All coverages are for accidental occurrences from a single incident.” Responses to this email are not received".

You can forget customer service. Totally useless. I bought 2 dressers and the knobs were breaking off. Initially I thought I can replace one then 5 more broke. My only option according to their customer service was to purchase more knobs from their manufacturer. Why would I repurchase cheap knobs? Now I have to replace all 12 knobs so they will match, I refuse to repurchase knobs I know will break again. I will never purchase furniture from Bob's again. ABSOLUTELY THE WORST!!

No matter what you do stay away from Bob's Discount Furniture. Worst experience ever! They said it was a bedroom set yet I only got just a headboard and when I called them about it they decided to charge me extra $160 for the footboard. If you are just selling the headboard why include the bed in the picture? I paid $119 to be put together which they didn’t do yet they refuse to refund me the money. Just stay away. They are a scam!

Bought 2 sofas from Bob’s Furniture at Brooklyn, NY location. Salesman very pushy to sell stuff. End up buying the Goof Proof Protection Plan for 5 years for extra $199. After 2 years got some problems with the product, frame got broken and the color faded. Claim the warranty. But they said that they can’t do anything.. Just a waste of money.

Me and my husband purchased a bedroom set from Bob's discount store in Glendale, N.Y. I must say that their delivery method is horrible. Made the purchase in February. I got my dressers and night stand delivered with no problem. Now when it comes to the bed it was a whole different ball game. I had to wait 2 weeks after I received my dressers for the matteress Alone. Then I had to wait a month after until they would deliver the bed frame itself.

Purchased what looked like a beautiful set. Salesman was very nice, hence the 1 star. Furniture was damaged from the beginning. The bed came damaged, and had to be replaced. Dresser and nightstand were scratched. Since we purchased the extra protection ($199) we would have expected more than someone coming and painting in the scratches with a marker. About 6 months ago, the bed literally fell to the floor! My son is 15, and does not jump on his bed. Technician came and said the screws were too short and not enough. He drilled holes and added new screws. The bed lasted a couple of months, until it happened again! This time, I took pictures and sent them asking that the bed be replaced since my son now didn't even want to sleep in it for fear of falling.

Purchased 2 rocker recliners in October. Almost immediately I noticed the seat on one was lopsided. The only one using that chair is a 6 pound cat! The other recliner which I use also began to sink on one side. I emailed C/S and they sent out an inspector. He was not a Bob's employee, Bob's outsources their inspection service. He reported that indeed the chairs were faulty and would communicate same to Bob's. I heard nothing for 3 weeks. I emailed them and asked what's up? Their computer-generated form-letter response was they would take no responsibility as the chairs were just showing normal wear and tear! Yes, they were inexpensive but for $300 they should last longer than 6 months. I will NEVER set foot in the store again and recommend you boycott Bob's as well.

I order a dinner room table with the option to expand it. Till recently about 6 months after purchase it I wanted to add the leaf to the table. Was unable to easily open it because it got stuck. Instead of causing any damage I left it like that till they came. The technician came. He even had a hard time open it and even closings it. He advised needed new track because it was damage. He call the customer services to order the track which he didn’t. He put me on the phone with them and he ran out of here for the rep to tell me there is nothing they can do for me because I didn’t I waited 6 months to figure out that my table they sent me was damage. So now I have a table that I am unable to used properly. Stay far away from them.

The experience with the sales team was great. Me and my husband got a Dining table set with 4 chairs and a bench, a king bed, dresser, mirror, chest and one nightstand. All the furniture was set to be delivered on 31st March except the dresser which they informed will come on 9th April. On the morning of 31st March, we got a call from Depot that they forgot to load the headboard of the bed on the truck and the truck left without it. We said it was ok and can arrange the king bed assembly later which was decided for 3rd April.

I order a king bed set along with a dresser mirror, nightstand, and chest. The original delivery date was Mar 12, 2019. But on March 12, only the dresser mirror and chest came, while just 5 minutes before the truck came we were told that the bed's headboard and footboard were on back order and we were not told when it would arrive and that we would have to call them again to know the delivery date. Finally, they told me it would be delivered on April 9. Again, they called me today and said they would not be able to deliver on 9th and it would be delivered on Apr 20. When I called them to see if they would cancel the order altogether, they said they cannot process a refund for items that were already delivered.

Sales was great - Customer Service is terrible and ruined sales - Furniture comes damaged. They don't honor the "white glove" delivery, My house was a disaster after they left, foam, scraps of boxes and random garbage from the packaging everywhere. When you have problems with your delivery, they promise fair compensation for their mistakes after all is corrected and delivered. My order was close to 11k. The "fair compensation" was $100 gift card to shop at Bob's. Refused to refund at least the delivery fee of $329. DO NOT WASTE TIME and MONEY with BOB'S.

The furniture is pure junk, made with cheap wood and materials. The beds fall apart and they say they will replace it and they don't. They say they will fix it and they can't. When you try to replace the item they say they will and once you purchased it. You will never get a new item or the item cannot be fixed. So you lose your money, we furniture going in the trash within a little over a year. Meanwhile the furniture repairs are stretched out till the year warranty is over. Then you think you got a warranty that will fix your problem. Don't buy the warranty cause it won't replace anything. So Bob's Warehouse Furniture is a RIP-off. Now I file a complaint to Better Business Bureau and anyone else I can. People stay away from Bob's warehouse furniture. It is pure JUNK. ALL THE FURNITURE IS POORLY MADE.

You must understand that when you go to a cheap two-bit company like Bob's you should not expect to get a.) quality furniture b.) quality customer service. I should have known better than to buy from here, but the pricing was very enticing. But you get what you pay for, within less than 2 years our sofa broke. We purchased the warranty program for the furniture (which honestly makes no difference) and had to fight for several months, and multiple visits from their "knowledgeable" technicians for them to finally agree that it was a manufacturer's defect and that they'll agree to replace.

My wife and I purchased a bedroom set which included a king bed and headboard, dresser and two nightstands. We also ordered a rocking recliner at the same time. We also paid for delivery and setup as well as the goof coverage. The bed set was delivered within the week, which was nice. But the delivery crew made a huge mess of our room and the front porch. There were cardboard and styrofoam to clean all over. Before the crew left I checked the furniture and didn’t see any obvious problems so I signed the tablet and they went. A few minutes later as I was making the bed, I noticed a divot in the wood of the headboard. I made a mental note about it and then finished making the bed. Keep in mind this bed-set was the only real wood furniture that Bob’s sold. It is 100% mahogany.

I bought a sofa and love seat from Bob’s not even a year ago. The sewing came out on the cushion of the love seat. I had the goof warranty and of course Bob’s not the goof protection would cover something like that. Will NEVER buy from Bob’s again and will NEVER recommend Bob’s to anyone who is buying furniture. Worst furniture company ever!

In November I purchased some bedroom furniture. The drawers started to give dust and I called Bob's Discount Furniture and filed a claim. They told me it wasn’t cover, since nothing was wrong in the fabrication. I already had a Goof plan and I called them and they told me they couldn’t do anything, since it’s not covered. Overall I wouldn’t recommend Bob's Discount Furniture because everything I’ve ever bought there it turn out bad and they don’t hold themselves responsible for their protection service we are paying for.

Purchased a bonded leather recliner in May, 2016 along with a 5 year ‘goof proof’ warranty. In February, 2019 we noticed that there were areas in the seat of the chair where the leather was peeling. Called the number on the warranty paperwork to file a claim and sent pictures of the damage via email. We were told that the damage was not covered because it was not accidental damage but normal wear and tear. So basically, we were fraudulently sold an additional warranty when Bob’s obviously knew this type of fabric would not hold up and they would not have to make good on our claim. The salesperson never said normal wear and tear was not covered. Had the damage occurred after 5 years it would be understandable as furniture does wear out but this chair is not even 3 years old.

Purchased a mattress and sales person advised the delivery team would take old mattress. He did not advise they would not take it if it was stained. The mattress is stained and delivery team did not take it. Left it up against my garage for me to get rid of it. The reason was they cannot put a dirty mattress with new furniture. The Salesman wrongfully influenced my purchase and I would have arranged to pick it up myself. I was very disappointed with how store Manager at Nesconset store treated me. He didn't return my calls and I had to take time out of my day to go to the store. He had some junior clerk call me to say they are not going to do anything because of the stain. The delivery team literally ran into their truck and left the scene. I have video of them running down my driveway. If you plan to buy anything from Bob's Furniture then just be careful. Ensure the sales person answers all your questions.

I purchased a set of power recliners which stopped working the day it was delivered. Bob’s scheduled a service person almost 10 days after the delivery, who came and said power button was faulty. They made us order the power button which was supposed to be shipped right away, but upon calling 3 days later we came to know they did not ship it yet. Finally, it was shipped and the part is yet to arrive. It has been close to a month since we paid and don’t have a working power recliner. I would never ever purchase at Bob's again. They have one of the worst customer service ever and will make you run from pillar to post to get your stuff.

I bought a sofa and love-seat 2/2018. We bought the goof proof and were told by the sales rep that whatever happened to the furniture we were guaranteed an exchange for 5 years. We are now here a year and 2 months later and there is a huge tear in the sofa, the pillows are coming out at the seams, etc. I called to file a claim and was told that it was not approved because it was not accidental damage. I called the store and they refuse to help. The last furniture we owned that was from an independent retailer lasted us 9 whole years and these only 1 year and 2 months with no help whatsoever in rectifying the issue. Please do yourselves a favor from headaches and heartaches. DON'T SHOP AT BOB'S!!!

I bought this fancy table, which I did not wanted since the beginning. The vendor that was helping us brainwashed my husband and offer to get the Goof Proof in case an accident. He kept insisting, I told him that is too fragile. Finally he convinced us to buy it and that the Goof Proof will cover for any damage (bull crap). So, We got the fricking table. Underneath the glass was accumulating a lot of dirt and dust. We remove the glass to clean underneath and we were not able to put back the glass because it was not fitting in. Called Goof Proof, they sent a technician which was not able to put the glass back either and wrote on the claim that there was water damage to the table, which it was no water damage because we have 2 dining room set and barely use the fancy table. I do not recommend to buy furniture in this store, customer service don't help, Goof Proof is a waste of money, the furniture quality is awful. Don't waste your money here.

My mother has had great experiences shopping at Bob's, so when I got my first apartment, I decided to get my furniture from here. Big mistake. This place is terrible. First, the night before my furniture was delivered, I received a call from the store at 2030, an hour and a half before they closed, stating that I would not be receiving my headboard and footboard to my bedroom set because they did not get the shipment they were expecting from the vendor. During that phone call, not only did the manager I spoke to never apologize for the inconvenience after I chose to spend thousands of dollars with their company, he kept saying this almost never happens.

Buyer beware when it comes to Bob's Discount Furniture, bought a bedroom set 2 months ago. 5 deliveries later 2 repairs later they finally canceled the mirror which matches the set. The customer service is horrible. The warehouse is horrible, they actually called me to cancel an order at 9:30 pm on a Thursday night. I will never purchase another item from them and will tell everyone I know to beware of their practices.

Worst furniture company you will ever go to. I get it. Delivery was supposed to get it delivery today for my living room set. I'm in a building when a 24 hour doorman. I move in today. Not only do they not come to my house they said they did. They left even though the domain was looking out for them and now they're not coming back. They tell me I have to wait a week. I asked if the drivers come back. Eddy the manager the delivery company no help. Will not send the drogs back to me. Do not shop at this store. Pay a little bit extra to go somewhere else because you will not get your furniture and you will be so much heartaches. Delivery company number is 7322274144. They refused to send driver back, Bob's Discount Furniture on Flatbush Ave no help. Now have to wait another week and I have no furniture now. Ughhh beware stay away...

On 23 Feb 2019, I visited Bob's Discount Furniture store at Saugus, MA and bought in total 14 items. Most of the items were delivered to me on 27 Feb 2019 except the Lily comforter set which was delivered to me on 05 March 2019 via FedEx. The problem started from this point as the sales representative told me that the comforter set will be delivered to me on 27 Feb 2019 but that was not the case. On the delivery date on 27 Feb, the delivery guy told me that they are not going to assemble the two lamps I brought from them as they are not supposed to do it. There exists many problems with the delivery and the service that I am going describe in detail below.

I purchased a sofa and 5 year Goof Proof guarantee. I noticed a small tear on the back after a party. I put in a claim which was denied because I didn't know exactly how the damage happened. How insane. Guardian (repair company) is completely uncooperative. A class action suit will be initiated shortly against Bob's and Guardian. If you had a similar experience, please put in a complaint.

We bought this sofa before the super bowl on Jan 27 Sunday 2019 from Natick store. They shipped it the following Wednesday. This was the WORST EXPERIENCE any customer can imagine. The truck driver knocked the basked ball poll in our front yard with his truck. We were shocked to see that Bob’s hire such clumsy people to deliver their furniture. On top of this we paid for this kind of delivery service. When we inquired the driver about his action he convinced us that file a complaint with Bob’s and they will take care of this damage.

1 star because 0 stars is not an option. This set came all damage (bed, dresser, chest). I bought it in Dec 2018, they tried to schedule exchange deliveries 6 times, and every single time they were damaged. 2 months waiting for a product and they wanted me to keep it. Today 3/9/2019 (is the 7th time), once again, they came damaged. So I decided to return it, but the customer service agent told me that it is not an option, according to Bob's policy a return/refund is not an option. After almost 1 hour on the call, finally a supervisor could accept the return, but they don't accept to refund the delivery cost (which is almost $100)... totally unacceptable... Nightmare from beginning to end.

If I could leave 0 stars I would! I've utilized Bob's services several times in the past and this last purchase experience was by far the worst. I ordered a living room set and 2 queen beds to be delivered to 2 different locations. I was informed by 2 workers (Harry and Nilda) at Bob's in Union, NJ that the delivery date was confirmed for both addresses provided. Two days before the expected delivery I was informed the beds were entered in the system under the wrong address by Harry and Nilda. I was also informed the furniture could not be delivered to the second address this weekend and would have to be rescheduled.

Don't waste your time buying from them. We purchase a bed frame, headboard, couch and rug. 1 piece of the couch we need to pick up and they told us to pick it up Feb 14. We went there and told us it wasn't there and we need to come back the 19th instead. The worst part is February 7 when they Deliver my furniture, that morning I was moving my bed and stuff to make room for them to put the frame and headboard together. I removed my ring and put it in my jewelry box, take my shower and running late for work that I forgot to grab my ring. When I get back home at night that's when I found out that my 1 carat diamond engagement ring and my wedding ring, a pair of earring and my mother in law are gone. The only person in my bedroom my husband said is the one delivery guy. Called the Bob's Furniture place and they give me false hope. Few days ago they told me they can't do anything for my missing jewelries.

So basically I'm supposed to receive my delivery today and they tell me that the window they will be there is 11-3. I am patiently waiting for a phone call when they arrive. It's past 3, so I call and ask and they say that the delivery people came, they rang the doorbell and no one answered so they left. Mind you they were at the wrong apartment number and they didn't give me a call to tell me they are here. I live in apartment two and they go to apartment one, like that is the definition of bad service, and they need to fire those delivery guys. This is the last time I order something from this place. The worst service ever. Had me waiting nearly 4 hours just to ring the wrong doorbell, when all they had to do was call me.

Traveled to my nearest Bob's furniture store with already knowing which bedroom set I had in mind. Sales associate was great... easy, fast and simple. My delivery day comes and every one of my pieces of furniture came damaged. I immediately traveled back to my Bob’s furniture store to inform them... was directed to get on the phone with customer service to set up a new delivery to replace all the furniture that was first delivered.

Bob's gave us bad information all day long from 1pm until 930pm when they finally told us they were not coming. Customer service was like a broken record with no comment to make things right. We canceled the order and went to a more reputable company. They lost a $6,300.00 order.

Bought a recliner chair from Bob’s. Got it home and sat in it and back of chair leans far back. Contacted customer support and they sent a tech to look at it. He came in, sat in chair, tipped it over, never taking it apart to check mechanism. Said nothing wrong and left. Was here 5 minutes or less. I have been trying to get helped by customer support only to be told they believe Tech. We have to tape a bed pillow on back of chair in order to sit straight to watch TV. What a total waste of money. I wouldn’t send my worst enemy to Bob’s. Horrible customer service. Piece of junk... don’t waste your time because if not happy with furniture you're stuck with it. Please don’t shop there and spread the word.

We purchased a couch and bed with mattress from Bob's one year ago. After one year, the motor on the couch broke and the bed frame completely shattered. The Bob's technician came out and told us that the bed frame was not strong enough for the mattress they also sold us but that it wasn't their fault. We got the Goof Proof and everything and nothing was covered. This place is a complete and utter scam. DO NOT WASTE YOUR MONEY. I don't know how this place is still allowed to be in business.

Bought a dining room set almost a year ago. 2 tables were damage. Was told I had to wait 6 months that table was back ordered. Finally called them after 8 months to get a status on table delivery and was told there was a credit on my Bob's credit card and would have to come in and reorder and they would pick this one up. Called credit card no credit was given. Called back and another woman said that was wrong information. (No kidding). She said table can be delivered next week. I asked her being I have been going thru this for almost a year could they throw in chairs for almost a year of inconvenience and my chairs will not be as new as table. She came back and said her supervisor said no compensation would be given. Guess they didn’t like my complaint to BBB last year. Just want my table and I will never go back. Gave them a year to fix problem still dealing with them. Don’t buy from Bob's please.

Purchased a living room along with paying additional for Bob's Goof Proof Plus. Wasn't one of their cheaper sets and within 2 years I have a very noticeable seam with wear (it's actually peeling). Now, I have no children living in my home and it's just one seam. I called thinking that since I paid extra for the Goof Proof Plus I would be covered. WRONG. Without anyone coming to my home to inspect the sofa (after sending an email with pictures of the sofa plus pictures of the entire room -- not sure why) I was contacted BY EMAIL and told that they would not do anything about it and that my CASE WAS CLOSED. Not even a phone call. NEVER AGAIN WILL I PURCHASE ANYTHING FROM THIS COMPANY AND I SUGGEST THAT YOU STAY AWAY.

Sofa was delivered and damaged in the process but the delivery team installed anyway with one side of the reclining sofa not working in 2/8/2019. Delivery team advised they would call it in and someone would be out the next day to fix. No one came out to fix or even call. Called customer service and had to schedule an appointment for 2/14/2019. When tech came he diagnosed the problem as a split wire, and scheduled the part to be delivered. And when delivered call to schedule the install.

Goof Proof is useless. Had to fight for over an hour to finally get any type of help. Furniture is **, falling apart with terrible service! Never again would I spend a dime with this company. DO NOT SHOP WITH THEM!

Horrible experience. Bob's does not stand by its product, technicians or goof-proof protection plan. This is my first time ever leaving a negative review but I implore you to shop elsewhere! One star is too generous. Problem with the sofa. Technician sent to assess it made it worse. Bob's won't make it right. Goof-proof won't cover it because caused by tech. Or so I am told. Your furniture will have a shelf life about one year and if you have a problem with it the headache of dealing with Bob's will be endless. BUY SOMEWHERE ELSE.

I usually do not write reviews. However, I am very frustrated with Bob's Discount Furniture!!! In 2016, I have purchased a recliner loveseat with adding a 3 year protection plan. A year later my loveseat stops working and I called Bob's customer service right away. Thinking my 3 year protection plan will solve my problem. It is now 2019 and nothing still is not solved. So, now I am stuck with a useless un-recliner loveseat in my living room. Bob's Discount Furniture is the worst!!! All the corporation want is your money. They do not care about their customers nor do they put their customers first!!!

First of all, the whole process for submitting a claim it's a mess (whether it's Bob's Furniture insurance or the third party insurance)... I did not receive a phone call to let me know the timeframe they will be arriving, which I was told some will call me. The tech arrived at the wrong address. Within 5 minutes, the tech leaves my house and doesn't inform me of anything, I don't know if he fixed it or if he is going to fix it or anything. I am clueless. I called the tech and even left a voicemail and never called me back.

Had a bad experience with parts that failed for a product. To be honest the wood or material that they make is so cheap, you will notice cracks on the parts, even though you do not put stress on them. I had a dining table with warranty. Unlucky me, my warranty expired, so I had to order the part in September 2018, with delivery date in last week of November 2018. Come November, customer service tells me that the part is ready and will be shipped and I should be getting it by first week December 2018. Delivery failed, so I call back to them asking what happened and they mention, the part that they received is damage, so they have to re-order the part once again for me.

Ordered a sectional February 15, 2019. It was delivered February 23, 2019. The delivery guys were awesome. They helped moved the older sofa out of the way and set it up in like...30 Minutes. The couch is too big for our living room and my SO really hates it. I contacted customer service and we were told once it’s accepted it can’t be returned. We were NEVER told about the return policy. The customer service woman, Maria, said it was on the back where they had us sign. Nope. We were never told to sign or review their return policy. Our salesman, Ed **, gave us his cell number and told us we could contact him about anything. I texted him and all he said was “sorry. Salespeople Can’t get involved.” We got a reselection claim approved, but we just wanted a refund. I will never never do business with Bob’s Furniture again. And I will tell anyone who asks how crappy it is.

Bob's Discount Furniture Goof Proof Protection??? I purchased a sectional in 2017. Six to eight months after the sectional was in my home the piping on the sectional began to fray. Because I had the “Goof Poof” warranty I called Bob's and reported the problem. After a month of going back and forth with them they finally sent new seat casings and the service people came out and replaced it. However 6 months later I’m am the same place with this sectional. Only now the piping on the arms are fraying as well.

I REALLY wish I could've given NO STARS! First delivery - Chatham dresser was damaged. Returned and rescheduled. A week later the wrong sofa was delivered so I rejected it. Once the new dresser was set up (with mirror), I noticed how horrible the staining of the wood was and told the delivery guys (who spoke little English) I didn't want it. Well they took the sofa out and never returned for the dresser. Once I contacted my salesperson, he told me he would be in the office at 1 today but I can call the store when they open. WHAT?! Mr. Helpful and Accommodating has now transformed into Mr. GOOD LUCK WITH THAT! I'M FURIOUS and am now calling to tell them to come and get this piece of CRAP out of my apartment!

I've had my sectional in my family room for two yrs. It is not heavily used because my family spends more time in the living room than the family room. Anywho, I was removing the cushions to vacuum underneath and noticed a large tear front to back. It turned out to be a seam separation. I called, They sent a tech out and he even said, "This shouldn't have happened. I will report this to them. You should be getting a replacement." After three weeks I never heard anything so I called. The woman on the phone said this is not covered under manufacturer's warranty and has nothing to do with how it's made.

Paid in full and scheduled delivery weeks in advance. Had to travel 3 hours to destination address (vacation home) to take delivery "between 9:30 am and 1:30 pm". Received notice from dispatcher, the truck was unable to deliver due to road construction (which is _within sight_ of destination). Easily circumvented. GPS would LITERALLY have redirected truck around the block (5 minute detour). Dispatcher states he will call truck and call us with update. He omits it was the last stop for the truck which we discovered later. Never called back. Several calls and 5 hours later, customer service (at call center in Arizona) advises the delivery would have to be rescheduled...soonest, 3 weeks. It should be noted, Bernie & Phyl's furniture truck delivered to the same address, same day and time with no trouble.

Bought brand new bedroom set and mattress and box spring. They sold me a used mattress and box spring and headboard with UPHOLSTERY that was infested with bed bugs. No lie . The mattress. Everything. Pest control confirmed came from the furniture. My poor kid was bitten and I got my complex as a witness. Only had this since Aug 2018. Mattress was old and had bugs in it. I'm so pissed off and horrified. How can anyone buy from here. I want my money back. Suing and going to news. Over 1500 complaints. Can't believe this place is still in business.

Your location. Bob’s Discount Furniture and Mattress Store 500 Trotters Way, Freehold, NJ 07728. Furniture store. A day ago. I'm VERY UNHAPPY with Bob's Customer Service. I spent over $8,000.00 there and I've had several Issues with my living room set NOT One but two!!! My sales Guy ** was FABULOUS but Customer Service is unwilling to help me with an issue because they say it out of Manufacturer’s Warranty!!!

My Power Reclining Sofa Set was delivered on January 26, 2019. On the third day, the power transformer stopped working so we called customer service and they told us that we will get part within seven to ten days. After waiting when I called customer service to know the status of a part, they told me that I won't get it before mid-March!!! We just used the recliner for two days. So I and my Friends and family now decided not to buy anything from Bob's ever.

Just as the others were misled with Bob’s Furniture Store’s so called Goof Proof Warranty, so were we! Our salesman told us that it covered and damages that occurred within 5 yrs given it was not intentional. We thought Oh Great warranty! NOT! One of the recliner chairs on our sectional popped loose when my mother sat down and one of our bar stools has bulging wood on the base and leg opposite the screw on the other side as if it the tension is causing it to split. Naturally I wasn’t worried because we because it was covered under the warranty. I called to report it and was told due to my mother “sitting” down, that’s normal behavior not accidental behavior so it’s not covered and sense I didn’t know how the bat stool just cracked on its own, that too was not covered since there was no known accident that caused it!

This is a scam. When you purchase this warranty you are being told everything is covered. Shortly after purchasing living set it began to fall apart at the seams. When I called to have it repaired they sent a repair person to sew it by hand. He did one cushion and said he would return. Once he called in he handed me the phone and left. Now the customer service rep stated they cannot warranty it because this was not an accident. I realize this was not an accident it was poor workmanship or sub-par product. Then I was offered to purchase covers on my dime. My response was why buy more garbage. After spending thousands of dollars over several years. Bob will never get a dime from me. Wish there were negative star ratings.

Never buy from Bob's Discount! They have incapable drivers who can't deliver merchandise. Twice I waited for delivery and it was a no show. No phone call and no good excuses just lazy drivers that can't drive. I lost 2 days pay waiting for these morons! Very poor customer service reps that can find a good solution or willing to help solve the problem. I offer to pick up in store since driver were incapable of delivering and they weren't willing to work with me! Completely disgusted. I will never buy another thing from Bob's again. If I wanted my money back in which I paid cash they also told me up to 16 days for my refund. That's so wrong ! Shame on you Bob's discount furniture for ripping people off! I will tell everyone I know to never buy from them. How they are still in business I will never no!

I can't believe I have to rate this with at least 1 star. I'd go negative stars if it was an option. So severely disappointed in this sham of a furniture store. I knew that the quality of their furniture is sub-par but thought I'd give it a try just because it is cheap. The furniture started to fall apart pretty much right away so I called into their customer service dept. I should've read more reviews on their "Goof Proof" extended warranty which apparently only covers "accidental" damages. The sales person told me that it will cover everything for 5 yrs. BS! They will then explain to you what their definition of an "accident" is after they've evaluated your claim and deny it. You're better off spending the extra money on better quality with actual warranty coverage. Lesson learned and Bob's just lost another customer.

I have shopped at Bob's before and had a pretty pleasant experience. So when my husband and I were in the market for a new dining room table, we decided to go back to Bob's. It started with me ordering the table online and I received a call the next to day to schedule delivery. A few hours later, I get a message that the order was cancelled and my money would be refunded. They never gave a reason, but I had recently changed my name and figured maybe that was the why. Since I thought it was a name issue on my card, we reordered the table with my husband's card instead. At this point, I was not upset since they said my refund would come in the next few days.

I will start by saying I first placed my order for a dresser and a nightstand with Bob's online - after a couple of days of being unsure of my selection I went in person to the Worcester store. I explained my doubts to the associate - we looked around and I found something I liked slightly better so he made the exchange in the computer and seeing nothing was delivered yet it should have been an easy switch. I paid for my new pieces and waited for my credit on the previous selected pieces. Then I wait for the new set - delivery was smooth and delivery guys were wonderful and quick. Weeks go by and I never see my credit from before - so now I've paid for 2 sets - I called 3 times! They ask me to wait another 3-5 days every time I call - I call again and this time a little more agitated and lo and behold the refund was never even started - never processed by the first associate. Yaaaaaa. I finally receive my credit!

I purchased a adjustable bed and bed frame from your store in Woodbridge NJ on 1/6/19 with a delivery date of 1/9/19. On 1/9/19 the delivery driver arrived and informed us the wrong adjustable base was sent and the bed could not be installed. We refused the merchandise and it was sent back. I called the store on 1/9/19 to inform them and went there in person on the same date and a new delivery date was set for 1/10/19. On 1/10/19 the installers arrived and advised us the bed could not be installed since the footboard was not included in the delivery. I immediately contacted the store and customer service to advise them of this, and was given a new delivery and install date of 1/12/19.

We just received the Ventura bedroom set, the quality is very poor. On their website said that it is made of Poplar Solid and Cherry Veneers, well, it is actually made of MDF with very very thin layer of cherry. When their delivery guy delivered the furniture, they slightly hit one of the piece to the wall and cause the nightstand cracked, and this really surprised me, and I used the flashlight to see the cracks, it is MDF not real wood all around their drawer and body, I like their price and design, but it is really disappointed me that how they are not being honest with material that used on the furniture. Very very dissatisfied and disappointed with Bob's Discount Furniture.

I purchased a $2,700 sectional from Bob's furniture and the additional Goof Proof. The sectional had two ends that were reclinable and an armless reclinable piece. It is a piece of junk and do not buy furniture from Bob's. Their furniture is made terrible that's why it is so cheap compared to competitors. This is the second time I have purchased a living room set from Bob's in 15 years and both times the furniture looked at 20 years old after a year. We live in a home with no children and no pets. Just my boyfriend and I. Half the sectional was never used. All of the fabric started to tear away from the seams on the section of the sectional that we never sat on. It was almost like the fabric dried out or something and just started to split three pieces out of 5. Believe it or not the two that didn't have a problem with the two we sat in regularly every single evening.

I spend thousands of dollars on 24 pieces of furniture. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.

Two weeks ago I had a recliner chair delivered. Due to multiple spine surgeries I tend to sleep in it often. I also suffer from fibromyalgia along with several autoimmune disorders and a weak immune system. And am chemical sensitive meaning I can experience very bad allergic symptoms, headaches, stomach issues, etc. On the first night I did just that. The chair was made with polyurethane foam. The smell was so strong it cause my system to flare. Along with the fact the chair was much too hard for me and the footrest handle was not properly installed. Stuck out three inches from side of chair. I called the store. Explained in detail my issues, my health, the chair was too hard and the smell of the poly foam causing me to have a reaction and was allowed to exchange for something else.

Two accent chairs were delivered damaged. One chair had a rip in the arm and the other accent chair was damaged in the back. I called to report and there was a 10-15 minute wait time on hold. I was told they had to sent out a tech to look at damage so I scheduled and had to miss some work time. Tech fixed one chair but the other chair needed replaced which now required me to schedule another delivery, miss more work because they won't deliver on a Saturday unless its a new order. I don't think I should be penalized because their delivery service damaged my chairs or they came from the warehouse like this and now the delivery must be a weekday when I work. The day the chair was to be delivered I was in my way home from work to meet delivery people- I got a call from driver- I told him I'd be there in about 10 minutes.

I purchased the longest sofa Bob's sells on 11/17. About 3 months ago I noticed the cushions were going flat. This past New Year's Eve, my son in law sat down and we heard a crack. I wrote a Google review and Bob's did reach out to me. Bob's told me they would send someone out to look at the sofa in which they did and just left. It turns out the frame was cracked. The technician made a call with my phone to headquarters, gave me my phone back, made a quick beat to the door and left.

I called to see if my guarantee was still on. They told me yes but they said that my sofas are not covered in full but when they sell the guarantee they never say what’s cover what made. Sofas are peeling. They told me it was leather and it’s not. I am very disappointed because they never explain to you that their insurance doesn’t cover everything.

Purchase kitchen table and chairs and the warranty. What a mistake on both accounts. Furniture came damaged (the leaf) and bench. Had to have both reorder items and technician visit house (to no avail). Shortly after under normal usage bench cross support broke in 2. Surprise it's not covered under warranty! Not considered an "accident" or part of the structure of the bench. Legalize!! Then a week later someone got up from a chair and rear cross support broke in 2. Getting a new bench (this is the 3rd one) and a technician to look at chair. They will not refund $$ only give a store credit. Why would we want another piece of this cheaply made furniture. This all occurred in less than 2 months' time. Will never ever buy from them again and will tell the masses of this experience.

The plan does not cover any accidents rip, tears, spills, etc. as explained by the salesperson. The Goof Proof "rep" have placed loopholes in the policy in which the goof proof only covers "Accidental Rips, Cuts, Punctures, and Burns from a specific incident" in which the rep could not define what that even means. Don't waste your time or money dealing with these dishonest people.

Purchased a couch from Bob's. They told us to buy the insurance because they will cover anything that happens to it within 5 years. Couch broke from sitting on it, Bob's won't cover it. They said it needs to be from an "accident." And they don't back normal use. Don't back normal use? What type of product are you selling then? Why did you tell me the Goof Proof covers everything. If you had the unfortunate experience of buying the Goof Proof, make sure it's an accident. I'll "accidentally" never be stepping another foot into a Bob's Furniture again.

Scheduled a service call for our adjustable bed. Bob's service was a no show, no call and no explanation. Unacceptably long hold time for Customer Service. When I called back Bob's customer service had no record of my appointment and no explanation why. Would only offer another appointment a week later.

I have a problem with the person coming to my home review the problem and tell me he is going to order another piece so I'm sitting at home a week and a half later no word from Bob's called today and they tell no piece have been ordered, that's one lie then that my warrants is expired which I updated everything this year and still I have to have broken furniture in my house and still pay this bill REALLY BOB'S IS FULL OF **. WILL TELL EVERYBODY I KNOW NOT TO BUY FROM BOB'S. PERIOD.

Poor Service is was told that the Bob's Goof Proof will cover the furniture for 5 years if anything goes wrong. Well the board broke in my chair and they will not fix it so now I have a chair that leans to one side. I will never buy from Bob's again.

Worst company to work with. Bought a Sofa and within 3 months the upper frame is bowing out. Had a "professional Agent" come to my home to take pictures and said, "You have an issue with frame and parts are loose." Had to call CS because nobody let me know what status of my warranty replacement was. Told my issue is not covered by manufacture warranty. 3 Months??? They read from a scripted response. STAY AWAY FROM BUYING ANYTHING FROM THIS COMPANY!!! Such a SCAM!

I bought the Louie Cherry dresser and chest of drawers bedroom furniture. I was disappointed in the size of the drawers, they were half the size of the old dresser, the socks that fitted comfortable in the old drawer could not fit in Bob’s new drawer. I was mostly disappointed in the chest of drawers because on the top of the chest the wood seemed to be split in two; later I learned that it is known that they were having problems with seam separation; that what it is called. I called several times and each time they promised to send someone over the look at it. They never sent any one, and eventually I was told that the dresser is no longer under warranty. I would advise everyone to stay away from Bob’s Furniture, they cut corners and provide substandard workmanship, and use every trick and the gray areas to scam you out of your money, the government should shut them down.

For the first time in my life, I bought a sofa & 2 electric recliners online 4 months ago. I have never had such cheap and poorly made furniture. Although they looks nice, they are so uncomfortable to sit in. I will never buy from Bob's again. I am willing to give away the cheap sofa to my nephew and purchase a new one that made of quality craftsmanship. Buyer beware!

I purchased a sofa, and the power keeps failing, and I had a technician come out only to have it break down again two weeks later, and I was told by customer service they will not return purchases after three days of the original purchase date.

ABSOLUTELY THE WORST SHOPPING EXPERIENCE IN OVER 50 YEARS OF BEING A UNITED STATES CONSUMER. The salespeople at this place will LIE LIE LIE, ANYTHING to make a sale. We purchased a $3600 leather sectional. We were told time and time again, that Goof Proof covers ANY kind of accidental damage for 5 years after the sale. That was the only reason that we purchased such an expensive sofa set. We would have NEVER purchased ANYTHING in that store had we read all the THOUSANDS of negative reviews about Bob's, particularly about their COMMON practice by the sales staff to lie about Goof Proof plan and always say that it covers any kind of damage.

We purchase a dining room set, server, and cocktail table and end tables a couple of years ago and bought the goof proof insurance for accidental damage. Well as luck would have it a child threw a toy and it scratched the end table. When we call to file a claim they told us to do it online. Why should we have to do all the work when we paid $150 for the insurance? They should do this by phone with one of their reps. We did fill out the form which had many questions. We mistakenly filled out the “the how did this happen line with “unknown”. After submission it took them 10 days to respond and rejected the claim even though it was accidental as that is what the insurance is for. Normal wear and tear is not covered.

Purchasing furniture at My Bob's was the worst experience I have ever had purchasing furniture 1. The drawers for the bed were all crushed. 2. The delivery people assembled the furniture incorrectly and tried to correct a defect by using a stain pen to cover it up right in front of me. 3. The delivery people bad attitudes because I would not sign off and actually said things like "Oh My God". Their only concern was their next delivery. Bob's refunded the delivery fee insinuating that everything was the delivery company's fault. I asked to speak to a Manager and someone called from the same call center acting like an upper manager insulting my intelligence. I have four more rooms of furniture to purchase and will not ever consider purchasing anything from them again.

Typically we have had good service at Bob's which is why we returned. We ended up having a store credit from a previous purchase...when we went to use it they said they couldn’t find it and would look into it. We never heard back from anyone. On follow up calls they were still looking into it. Still haven’t heard back months later. We give up and just won’t go there again.

We purchased a sectional from Bob's Furniture 16 months ago. We originally noticed the pieces did not line up but at delivery was told we just needed to play with it. Now the frame of the sofa has not only broken and at risk of tearing. Through the back of the sofa there are industrial staples sticking out. In addition the staples along the back of the sofa are pulling out and are also a hazard to cut anyone who walks too close to the sofa.

I ordered over ten thousand dollars worth of furniture for my new home from the Garden City store. My order was incorrect from the moment I ordered it. I paid for 2 full size mattress covers and 1 queen size and was provided 1 queen and 2 twin. I had to contact customer service and hang on line for an hour to arrange for the new products to be delivered with my furniture that Saturday. Saturday came and guess what? The order was still wrong. I still don’t have the correct mattress pad cover. It is supposed to be coming via FedEx but I guess I have to wait and see if that happens.

From an excellent purchase price and quality of product through its home delivery and set up Bob's Furniture gets no less than a triple AAA score from my wife and I! I've read many of the one star reviews and it seems to me that they were dealing with some other furniture supplier than Bob's!

Zero Stars: Beware of the ABSOLUTE WORST made furniture we ever purchased!!! Bob's Goof Proof coverage is a total SCAM, they are refusing to stand behind their products or warranties. They will promise you Everything is covered under their warranty but send a "trained Technician" to come out and spend 2 minutes to tell you that the peeling leather is normal wear and tear and is not covered. Also the electric recliner that stopped working after using it 5 times was also not covered, but then offered to sell me a new power unit for $200.00. Are you kidding me? I WARN ALL TO STAY AWAY FROM THIS AWFUL COMPANY.

My complaint is primarily in relation to the service that failed to come out. This was the third scheduled trip to my home. I used the tracker and knew they were nearby. However, they never showed up. About an hour later, I received a phone call notifying that no one answered the door when they stopped by. This means that yet another service call needed to be set up. All of this is due to a power recliner that was damaged to begin with. From what the one service man that showed up said, the frame was bent. So he ordered the frame and motor. This is now going on the second week of sitting in my foyer. A large box with what is about the half size of the recliner itself. I was hoping for more from Bob's. I urge others to review more carefully.

And what they do for the inconvenience, they sent me an email explaining their policies? No discounts, no replacement for a similar item, no coupons??? That's what they should of have done, but I guess they don't care about their customers or want my business!!!

Bought a power reclining sofa and love seat that stopped reclining after 18 months. Instead of reclining outward, the metal frame bends. They replaced the mechanism and two weeks later it bent again. They claim this is not a manufacturer defect. How can a metal frame bend? It’s aluminum or so thin it bends after a year's worth of use. Supervisor never responded to my request to speak. I filed a claim with BBB and IL Attorney General. Waiting for responses.

Very unhappy. To buy new furniture and have to wait for it to be delivered for 3 weeks and to get it and the next day the power motion quit working. Now told it will be a week before a technician can come out. Tell you something about the quality. Will not purchase from them again.

Bob's Furniture delivery personnel did such a poor job assembling the bunk bed that we purchased. The bed has been breaking to pieces and come to find out it was due to the poor assembly job. They had to come twice and still didn't have all the screws to put the bed together. It has been breaking and now that we are moving it are discovering so many missing pieces. Really bad job. They should hire personnel that cares or pay their employees on customer reviews or job performance.

Lesson: If the price is too good to be true, it probably is. But I've had very positive experiences with Wayfair and Overstock, and Bob's states they sell QUALITY furniture at great prices. Plus they are always on TV and expanding, so I gave them a shot. The sectional fell to pieces -- a large spring broke through the sectional and scratched up my wood floors. The fabric is ripping in several places. Bob's won't help you past the one year warranty. A sectional sofa is not supposed to last 2 years. Writing this review to warn others not to make the mistake of buying Bob's products. They are 100% junk.

Purchased Goof Proof. 299 and 11 months in leather is damaging, they told me real leather not covered in any way a acccidental or not, they will not replace or repair after 11 months, warranty states 12 months. Now remember when you call for a resolution you speak with a 3rd party. Legal office hired not to give you anything... so see you in small claims BOB.

DO NOT BUY BOB’S GOOF PROOF PROTECTION PLAN. I bought a sofa less than 4 months ago and got a puncture in one of the seat cushions and a spring also came out the bottom of the sofa. I called the Goof Proof Protection Plan 3 times and had to wait around 20 minutes on each call for someone to pick up. The sad part about this service is that you need to know exactly how the accident happened or it won't be covered. You are asked a number of leading questions so that they don't honor your claim.

I purchased a sectional, ottoman, chair and media table. Basically redid my entire living room. I purchased it in November of 2014. Here we are 4 years later, the couch has worn away and find it is pleather, not leather. I called 3 weeks ago and they said I need the Oops policy. That was never offered to me at all in writing or over the phone. I live alone and have no children. The furniture look awful and now I must replace it! Even though it is a Discount Furniture store I would think it would not wear out from just sitting on it a few hours at night when I come home from work. I DO NOT RECOMMEND THIS COMPANY EVER!

I bought a fabric love seat and sofa set from Bob's two years ago and these sofas have frames that cannot withstand day-to-day use. Only buy this furniture if you do not plan to use it frequently. Within 2 years the wooden frame in the back and arm broke. We called the warranty specialist/technician and he stapled the wood together. 30 minutes after he was gone the staple came undone. We called again, and he tried the same thing. This time it held till the following day. Mind you, we were just sitting on the sofa to watch TV.

Updated on 12/05/2019: Purchased a bed, convertible sofa, and love seat. The bed fell apart after 3 months. The warranty was handled by sending an unhappy unqualified tech to repair it. Ended up rebuilding frame myself... Sofa fell apart after 1year...off warranty. Will fix that as best as I can.

I would not even give them one star. All reps. including Bob's Discount Furniture are big time liars. When I ordered my living room furniture (3 seater sofa, loveseat & recliner chair) in March 2018, the sales representative (Name: Ashley - Monmouth Junction, NJ) told me the furniture will be delivered within 2 months, i.e. end of May 2018.

Worse furniture and customer service ever!!! Sending messages no one responds back. I'm told 2 different owed amounts. When I ask for a explanation I'm told I'll get a callback but gb have yet to get one. 3 attempts to have furniture delivered. Each attempt the furniture is on worse condition than the last and it was supposedly had been inspected twice before being put on the truck. Even the delivery men were pointing out the damage as they were unpacking it. What's it take to get decent furniture not damaged and some kind of customer service? I sent messages before Thanksgiving and still no response. I called about my account also and still no callback. So no Bob's DOES NOT respond quickly to messages if at all.

Was excited for our Bob's mattresses. It was to be delivered on a Saturday between 2:30 and 6. Had family over and we waited for the truck to arrive. Around 3:30 it pulled up downstairs. My wife, daughter, and grandchildren went to leave once it arrived so they fiddled around our car while I left the door cracked at our Apartment and prepared for them to bring them up. My son in law took their dog for a walk. It was raining but there is not much distance from where the truck was and the stairs... covered mind you. Only about 15 feet.

Bought a mattress set from Bob's that has me in so much pain because it’s garbage. They sent out a so called bed technician that showed up with a long stick. He said he could tell it was sinking. Never heard from them until I called and was told bed not sucked enough at this point and nothing will be done about it. I will never purchase ANYTHING from Bobs again.. They don’t stand by the furniture they sell, save your money. You will regret it sooner than later....

It was a disastrous delivery experience. I was given 4 hours window of 7.15 am to 11.15 am. The delivery guy called 6.57 that they were 10 minutes away. Apparently parked in the next street. I was expecting them to come in. I went out and saw them at the other street and was still waiting inside. At the end of 10 minutes I went out to check. They were gone. I called the number that called me. No response. The customer service later told me they were in front of my house and took a picture.

This is totally ridiculous, to deny my manufacturer claim for the table leg. This is clearly Splitting or cracking of solid wood. So why did I pay $129 for Goof Proof. This is part of your agreement to cover manufacturer of product. After the unprofessional and knowledgeable customer service team. I will never purchase anything from Bob’s and will inform my family and friends. Most of your customer in Calumet City IL was referred by me because my praises about my Living room furniture, which is still in good condition. The Table and chairs are another problem. The Legs on the high pub chair are always getting repaired. BACK TO THE ROOM PLACE I GO FOR MY FURNITURE NEED. I’m going to take the table apart and throw it on your showroom floor. Anyone for a class action sue.

Worst experience ever. Ordered an L shaped couches three weeks ago and still waiting for it. First, they lied about delivery time, when they were trying to sell us the couches they said the delivery was flexible, lies!!! They do not have exact time to deliver, you would need to take a whole day off in order to get the delivery. Due to that they don’t know what time they would be delivering. I tried to reach customer services and they said they can’t do anything, they gave me another date, which was a week later, then I couldn’t receive the couches because the same thing same again, they texted me saying the would be here at 4-7: 00 pm and they showed up at 2:00 pm. Called customer services and they said they were booked and I would be receiving my couches after Thanksgiving, like basically I’ve waiting a whole month to get the merchandise and I would be having no couches for the holidays. :-( Thank you BOB.

I purchased the Austin bedroom set (6 pcs). Looks beautiful, delivered on time and with professionalism... Was very happy...until they left. There is a very strong pungent odor omitting from this furniture. After extensive research I found that where wood furniture is concerned, if processed or prefabricated, it will contain toxic chemicals such as formaldehyde so when I went in to purchase this product, I asked what it was made of and was ensured it was 100% pine. However, once delivered and it smelled (of which is permeating my entire house).

I had a scheduled delivery window from 4-8. I received a call at 10 pm from Bob’s stating they won’t be able to deliver. This is the 3rd time I ordered something from Bob’s and had problems with delivery. I asked when they will deliver and was told they can’t give me a date. Well one week before Thanksgiving, my family won’t have a table to eat on. Thanks Mr. Bob??? I will NEVER buy from this store again. Customer Service sucks too.

So I made an online purchase of a couch and a dining room set. Next day I change my mind so I canceled it. 2 weeks later still trying to get my refund. Have made several calls and still the problem has not been solved!

DON'T BUY THE GOOF PROOF WARRANTY. I purchased an Apollo sofa and loveseat with recliner from Bob’s furniture in Secaucus, NJ on 3/16/2015. I was told to purchase the good proof insurance. It’s been 3 years and the sofa has began to tear. I called Goof Proof insurance and was told that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 3-5 business days.

I purchased living room furniture in February 2017. The frame on the sofa as well as the recliner chair broke. The company sent someone to look at the furniture. The man states that the frame was broken on the sofa and the sofa will have to be replaced. I received a email from Bob's stating that they ordered parts for the sofa and it would not be available until mid January. I called and spoke to someone after receiving the email and was told that nothing could be done to replace the furniture and that I must wait until mid January for the part to be delivered. I would never purchase anything else from this business and would never recommend anyone to do so as well. I also have the goof proof protection which the salespeople offer stating that it would cover for a exchange if anything shall happen to your purchase. IT IS ALL A LIE!

At the end of September I purchased a table, 4 chairs and a bench along with a bed, two nightstands, a dresser chest in mirror. The bed came with a headboard, footboard, two side rails and slats and legs to hold them up. I paid extra to have it delivered and put it together in my home. The day of delivery they put the table and chairs and everything together. Asked me to sign for it. When I was getting ready to sign I noticed there were marks and damage to the table and the bench and the delivery guy said he would let his supervisor know and they would have him call me as I was having other things done. At the same time I want to look at the bedroom set and the gentleman had left already.

I have bought items from Bob's that were fine, but I strongly advise anyone to NOT BUY one of their bonded-leather SOFAS. The "leather" started totally decomposing after about 5 years (just after the warranty expired). My wife and I would sit on it for perhaps 1-2 hours a day. We are small, not heavy beings... We have no kids or pets. There was no reason for the sofa to wear out so quickly OTHER THAN CHEAP-CHEAP MATERIAL. So be warned... You pay for what you get, and you will get a sofa that LOOKS like leather but has a VERY LIMITED LIFESPAN!!

I purchased both manufacturing and accidental insurance on my Recliner Sofa which I paid $2600 + Goof plus for $199. The furniture salesman will hand you a nice little brochure about everything they supposedly cover, however, only AFTER you sign up and pay for it you will receive four pages of small print from Guardian of everything that is excluded, rendering it basically useless for all intended purposes! Do not buy the warranty, save your money because they will not do anything for you!

I bought my sofa from Bob’s and after 5 days, 4 nails popped out of the ankle side of the sofa, which they promptly replaced. Few months later, one part of the back rest cushion completely deflated. They sent out a technical and claim that it is not a manufacturer defect. How can a whole seat cushion deflate on one portion of the sofa and they call it normal wear and tear. They are scammers. The warranty is a scam.

We purchased a couch just over a year ago from Bob's. We purposely went there as we knew it was inexpensive and we figured between our dogs and kids that they would add lots of wear and tear. About 3 weeks ago we filed a claim because our dog threw up in 3 different spots on the couch, resulting in 3 large stains. I filed the claim and somebody came out to clean. He proceeded to tell me because there is some overall staining that he had to submit pictures. Needless to say I received the letter today from Guardian that they denied the claim.

I purchased an Apollo sofa and loveseat with power recliner and a chaise from Bob’s furniture in Waldorf Md on 2/11/2015. I was told to purchase the good proof insurance. It’s been 3 years and all my pieces I purchased from there have started to tear. So I go in the store and let them know what was going on. They tell me to call the goof proof insurance. I called them and when I finally got through after being on hold the lady was real nice. She told me that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem and I purchased my furniture in 2015 and everyone who purchased their furniture In 2015/2016 was giving an extended warranty. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 10 days.

My husband and I made our first purchase together at Bob’s assuming that this will last us. Bob’s is telling us they are unable to exchange our couches because the defect is not covered under warranty. This is so unfortunate. The couches are peels and the stitching has come undone. We’ve sent pictures of the couches and because they see the stuffing coming out of our couches, they cannot do an exchange. This is poor customer service. We did not purchase these couches just to last a little over a year. Very very disappointed.

Poor quality, poor customer service: I bought a dining room table and goof proof protection. The table will not close, there is a gap in the middle. Attempted to file a claim and was told it does not fall under goof proof protection. Attempted to speak with Bob's directly and was told there is nothing they can do. While trying to get in touch with customer service I have been on hold for hours over the past week. Save your money and go elsewhere.

I bought a sofa, loveseat and recliner set not even 3 years ago and Goof Proof plan. Started to rip on the seams and recliner no longer stays reclined. A repair person never showed up today and then they have the balls to tell me I will be compensated after the repair guy comes out on Friday. This is going to be interesting.

Purchased sofa, loveseat and recliner. After three years they all three started to peel. They have told me that it’s not a manufacture defect but is normal wear. They don’t stand behind their products, spend a little more and research a little elsewhere and you will get many more years out of your purchase.

I love Bob's Discount Furniture - we've gotten a sectional sofa and two dressers from here and they're great. But when we bought this bed and it arrived, it stank. Reeked of paint/varnish/other chemicals. We aired it out for over two weeks -- windows open in the middle of October -- and it STILL smells horrible. Also, in the store, the saleswoman told me that it was made of solid wood and was NOT made of fiberboard or wood paneling/veneers. I asked her, specifically because I don't want my son inhaling fiberboard.

I give 0 star, but they don't let me that’s why I put one star to this company Bob Furniture, they sell garbage furniture. We bought 2 sofas and a love seat less than a year ago. We soon found the sewing ripping off slowly and the stuffing was coming out for the love seat and a sofa. The other sofa is close to rip as well. I called customer service and they said they couldn't help because I didn't have insurance. The spot where it ripped is hidden. The company said customers have experienced similar problems which is why they stopped selling this model.

Don't buy furniture from here and even if you do, definitely do NOT purchase the GOOF PROOF! I have a leather sectional where the arm seams are coming apart. This sectional is not used heavily. I called and they had someone come out and they said it was wear and tear and not covered under goof proof and is not a manufacturer issue. How is that not covered? Seams coming apart is NOT wear and tear. The "LEATHER" is peeling in multiple places as well. WILL NEVER BUY FURNITURE FROM THEM AGAIN!!! BE WARNED!

I only gave this a 1 star because I couldn’t give it a zero. I purchased a couch in September 2017 along with other furniture, I also purchased extended warranty on all my furniture. In December 2017 I started to notice the leather peeling from my couch. I called in to make a claim with Goof proof the extended warranty that I purchased. They said that they would not cover it because it was not accidental and it’s a manufacturer issue so for me go through Bob's Discount Furniture itself. I called to make a claim with Bob's Discount Furniture and they also denied my claim saying it was not manufacturer issues. Which it should be because after 3 months it’s not wear and tear.

I give one star because is not way to give zero star. Took three months to delivery what I order and every time they send the furniture was defective. I call the company which I paid almost $600.00 for an insurance and they said is nothing they can do. Another ripoff. Eventually after the 4 attempt I received the missing furniture. When I call the store manager to complaint about the situation he offer me $150.00 credit to my account and to be reflect in my statement which never happened. I call customer service and they said that the store manager never input that credit to the account. I learn my lesson and I enter this review to help you to not have the same bad experience I have.

Well they told me my bedroom set was going to be deliver on a specific date and that they don’t have any time window so I had to take off the day from work in order to be home and receive the delivery. Well on that date I was tracking my delivery. It showed that they jump my delivery in order to get to the next delivery on their route. Once I saw this I called customer service and they told me that the truck was on route to the depo and that the delivery can’t be done on that day that it would have to be reschedule, meaning that I would have to lose another day from work.

Bob's Discount Furniture has a show room on Leesburg Pike in the Bailey's Crossroads shopping center. The furniture displayed appears to be of good quality, and while high pressure salespeople are consistently hovering over you and asking questions, at least at first we felt reasonably comfortable with the selection. When we decided to make our purchase of a recliner love seat for the living room, we weighed a few options and ultimately settled on one that was a good fit for the decor of our living room. We flagged down a salesperson and made sure all of the details (color, model, configuration) were in the sales contract. In addition, we purchased a Five Year Goof Protection plan (which Bob's resells for Guardian Protection Products) which was clearly advertised to provide protection against (among other things), "Rips, Tears and Punctures" according to the advertisement we were given.

Please people, if you buy furniture at Bob’s you will get screwed. Read the reviews, they don't care what complaint about once they get your money. My couch in 3 months started peeling. I immediately called them, the store and the company. They said, "Sent pictures" so I did. Next day they informed me that this is not covered under manufacturer's warranty. I said, "The leather sofa is 6 months old and the shiny coating is starting to peel everywhere." They said it’s not covered. I even purchase the goof proof insurance, but they said that only for accidents. To make a long story short the entire couch is all peeled, looks like crap and it’s only a year and they don't want to cover anything. THEY ARE A GARBAGE COMPANY, LIARS. THEIR STUFF SUCKS. They do not stand behind their product and if you buy anything there - I warned you Joel - never ever again.

I went to the Bob's Furniture in Yonkers on 10/20/18 after being approved for an AcceptanceNOW lease, which I now know is thru Rent a Center and not Bob's Furniture (found that out the hard way). After being approved, I walked in and was approached by a wonderful sales men who worked with me and my fiance's budget to help us find the platform bed and dresser with mirror that we wanted. He was so patient going thru both of our credits to try and get us a credit card and get a better deal.

I purchased a loveseat and sofa for $1900.00, I waited for the delivery for a week. In the meantime we disposed and gave away our current furniture. When they came to deliver the furniture all they delivered was the loveseat. I called the store and talked to customer service. I was told four different stories by four different people, managers, etc. and customer service. Now I have to wait another week for the sofa to be delivered, reason being we don't get home from work until after five o'clock. We are very disappointed and inconvenienced for another week for their mistake and no offer for an acceptable resolution. Poor Management and customer service.

I purchased this set 9/2016. After our first set we got from them broke and I wanted a different set after the experience of the first set. I purchased the protection plan. I called to have service on the 4 arms of my couch and love set since they indented in and they're hard as a rock. The tech comes out takes the bottoms off looks at them and tells me there's a piece of wood that broke inside somehow and he can't fix. He asked for my phone to call customer care so he can report and then they can tell me my options. He eventually hands me my phone and says they'll take care of me and grabs his bag and leaves. Meanwhile the women from customer care says the tech said it's not a manufacturer error and there is nothing they can do. Then what did I pay $99 for?!! I asked for someone else to contact me because this isn't acceptable.

After a year of buying a sofa and an armchair one of the three sections of the sofa is damaged by poor quality coating material. We just made a claim and the images we sent were not enough for us to respond in a negative way. It is the second time that I am completely disappointed with this provider.

Hi, I left a review before also but no steps were taken except a phone call from them. When I bought the couch 2 years back, they were like pushing me for taking the 5 years warranty for $99. I found it to be a good offer and took it as I thought I can relax for some time if anything happens to my couch. On March 2018, I called the customer care and asked them to change the couch seats as it is really gone bad in 1.4 months, they said that they will send the replacement by April 15th. After that I followed up with them so many times but this is end of October and I didn't receive any replacement so far. They are just fake people who make fake promises and trying to make money out of that warranty which they literally force every customers to take it. This is the first and last time I bought anything from Bob's. I will not recommend anyone to go to Bob's and I make sure that no one goes after reading this review. Wish I could give ZERO stars.

My full came off the adjustable frame. Never slept in it. Hard and cold. I was told to upgrade, so I bought the queen and went to a softer mattress. Took weeks to get them. It's worse. They said I must let it breathe for 72 hours. I did. It still smells. Have not been able to sleep in it for a month. I broke out with rash/sores and blood red eyes. I have a note from doctor I am allergic! They refused to take it back! $1,422.00... told me 100s of people lay on theirs in the store and they are broke in. I paid for mine in full. No help!!! Bob's should close. The cute cartoon BOB is a joke! Ok he didn't copy the station mattress like they claim.

I was called a week ago by a recruiter called Joanne because I applied on LinkedIn to the office assistant position in LA - on Pico. She stated my experience was what they were looking for and after a 20 minute talk, she said that she will forward my resume to the managers at the Pico store. 5 days later, after me messaging her and asking her am I going to be called or not, her reply was, “The managers are busy” and said, “They will call you shortly.” The same day I sent her that message, I finally get a phone call from a person at the store, setting up the appointment today Monday at 3 pm. I asked him where the location of the store is, he says he doesn't know!!! Because he is new? He never sent a confirmation email afterwards confirming the location or the parking situation! So I had to figure all this out and hope I get it right! How unprofessional to start with...

I filed a claim over a week ago. Today it was denied. I called because my fiancé sat on the couch and the frame broke. Bob’s doesn’t Want to pay the claim because they are saying the frame broke and there is no defect. Guardian doesn’t want to pay the claim because they’re saying the accidental breakage of the couch wasn’t accidental. I was even told a story by the rep that someone fell off a ladder changing a lightbulb and landed on the couch and that is Yeah an acceptable claim. How does that make any sense?

On Thursday, October 11th 2018, I had a mattress and adjustable base delivered. Delivery guys said, rest of parts of adjustable base were on truck. I thought delivery guys went down to truck to retrieve parts. Since I had their number on caller ID, I called them to say they forgot to bring up parts. Delivery person stated that they had to get to their next delivery and to call customer service. I called customer service rep Jeremy and he stated that 2 technicians will be at my home on Tuesday, October 16th to bring parts and assemble. I waited all day and no one showed. That evening I spoke to another customer service rep Kendal, she stated that the reason no one showed was because the part was back ordered? It was left on the truck so how could it be backordered? Kendal stated that it will take a couple of weeks to get. Next day I get an e-mail that they wanted me to take pictures of the missing parts and send to customer service.

Utterly poor quality furniture, chair broke after normal use within few months and now my dining set is incomplete. Worse part is I paid for extra warranty and they told me they can not honor the warranty because that is not covered by the manufacturer warranty criteria, so the warranty fee you pay in extra which is more than 10% hoping to protect your furniture is absolutely for nothing and they are fraud. I DO NOT recommend buying anything from them and of course I will never go back to them again.

I purchased a couch two years ago, and a spring broke with regular use. I purchased their five year protection plan which includes manufacturer’s defect such as a broken springs. This claim was denied within 24 hours by Bob’s, even though covered by its “Goof Proof” five year protection plan. Do not purchase any items from Bob’s Discount Furniture, and especially their five year “protection plan“. Since valid claims are immediately denied! I hope the Better Business Bureau and NJ Consumer Affairs Department will help me ensure this company lives up to its contract. They also denied a replacement for all lampshade which I am separated from the material, also covered by their protection plan. I will be contacting the local NBC TV consumer complaints to publicize their deplorable and illegal actions, and hopefully get a resolution to these problems. Please be aware of their fraudulent attempt not honor their contract.

I should have researched this company before I made the purchase. I empathize with all the consumers who had to experience the very unprofessional and even rude staff at this company. I purchased a bed (not with the mattress) from Bob's July of 2017 only because I was not able to find a bed with 6 storage drawers. The delivery and setup man was very unpleasant. Anyway it seemed ok until in Dec 2017 I noticed the drawer in the footboard started to sag, the top was flush and the bottom sticking out. Shortly after that it totally broke and could not roll out. I had to wait before I reported it because I was going to be out of the country. In April of 2018 I went to the store and reported the situation. The manager had no clue about what broke, anyway he called repair and they knew so they said they would send the part. It took them more than 3 weeks before the part arrived then they told me it would be another 3 wks before the service tech would be there.

I purchased a mattress from them Feb 2018. By June when I would lay on the mattress it would sag in the middle where the mattress would raise by the head and the feet. It hurt my back so bad that I need to now see a chiropractor. When I first complained in June they said there was nothing they could do. I complained again in September and they sent a tech out on 10/6. The tech called the office and no one would pick up. He said someone would contact me. I called today 10/11 because I still haven’t heard from them. The gentleman. Kevin that I spoke with said the tech deemed it normal wear and tear and there was nothing they could do. There is an 18 year warranty on that mattress. I haven’t had it for a year. I am in so much pain daily from sleep on it that I can’t sleep. I wish they would solve this problem.

517 East 117 New York, NY - Purchased over $5000 worth of furniture from Bob’s this past weekend. They set delivery for yesterday. My bedroom set came completely in the wrong size. We ordered a King and a twin was delivered. After calling to complain, we were told 3 separate times our delivery would be for tomorrow to make us whole on our order.

Their delivery service suck. We were given a 4 hour delivery window between 2 pm and 6 pm. We were all home and I kept following up on the delivery tracker on their website. I was pit stop 13 of 13 so that alone gave me cause to worry. At 5:40 I called this particular store to ask about my delivery and the lady we talked to assured us that she had spoken to the driver and they were running late, but they would be coming soon. 6 o'clock, I check the delivery tracker and it states that delivery is incomplete. I immediately get on the phone and the same lady assures me that that is just a system glitch, they are on their way and will be at my place any moment. A few minutes later, I receive a call from customer service telling me that delivery was attempted at 5:51 pm and we weren't home. This is what puzzles me: if this driver had indeed been informed that we were waiting for him from our first call to the store, how can he say that we weren't home?

Bob's Furniture is CRAP, it's not discount furniture like the ad says, IT'S GARBAGE FURNITURE. We spent $3600 on a sectional which fell apart after LESS THAN 1 YEAR. Bob's WILL NOT honor the warranty, they claimed normal wear, which is RIDICULOUS. Normal wear is not the finish coming off the leather after less than 1 year, and the seams of the leather/vinyl sections coming apart. All their furniture is really garbage. Do not spend $1 in that store. AND FOR GOD'S SAKE, DO NOT PAY EXTRA FOR THEIR GOOF PROOF SCAM.

PLEASE READ BEFORE BUYING ANYTHING!!! Arguably illegal with how they treat their customers. This company will happily screw you over if it means getting your money. I am not the only one, look at all of the negative reviews. This company does not have a return policy. They illegally falsely advertise that they have a return policy, but they do not. This company will lie and falsely accuse you of damaging the product you bought from them so they can charge you more to repair it. I considered suing this company for the unethical practices they use with their advertising. I am a digital marketer for a personal injury law firm for over 3 years, so I know what I am talking about and THIS COMPANY IS BREAKING THE LAW. I AM STILL CONSIDERING SUING THEM. You have been warned!

Goof Proof warranty is a scam. Furniture is crap - I do have the couch just about 4 years. I weigh 140 pounds, have no kids in the home and the console seat broke where the springs literally all broke came through the fabric and the cushion is on wood... The ends of the couch recline so the center where the springs just collapsed is the area hardly used. They claim this is normal wear of a couch to collapse in the center from NOTHING. No one jumps on it and no one in my home is obese. So they send a tech, he looked about 25 years old. He refuses to take certain pics and HE deems it normal wear... I can not even get a second tech to come look at it...so if you buy a new couch set over 2 grand from Bob's DO NOT expect it to last over 4 years even if you are a single person with NO young kids. I truly believe all the techs say the same thing, "Normal wear."

Bob's has to have the worst customer service I've ever experienced. I have spoken with a minimum of 6 representatives to resolve an issue, over the course of ONE month (hours of time), each with misinformation on how Goof Proof protection works and NO sincere resolution. My husband and I purchased goof proof protection based on the information provided by the sale associate - we would be covered for pet damage, including rips and tears. When we finally need to use it, which is rare for us - I was passed around for over 1 month from agent to agent with a different set of instructions. Representative 1 made us take photos and complete forms to file a claim, but once submitted BOB'S came back and said it was not "manufactured damage," because the representative provided incorrect information.

I was approved for an 1850 credit line with acceptance now through Bob's. I went to pick out my furniture. I wasnt adequately explained how the delivery worked regarding my actual line of credit. I was initially told it was all included in my monthly payments thereafter. Nicole and the supervisor Jessica were so very rude because I was trying to understand what they were telling me. Jessica was assisting other customers as she got up and started talking AT me! I simply said that I could not listen to 2 people at once being that Nicole was speaking at the very same time. She then told me she refused to further assist me and I needed to go to another store. I went to 3 Bob's furniture stores that day and I still have no furniture! I drove all around Pittsburgh basically and wasted my whole entire day. I'm extremely annoyed that I was treated that way for absolutely no reason. I would never suggest that anyone go to the Monroeville Bob's Furniture store!?

I ordered several pieces of furniture on display in one of their showrooms at the end of April 2018, for my new house. I also ordered a headboard that I saw advertised on their website as in stock for $119. When I placed the full order at the store, I was told the headboard is out of stock and will ship separately at the beginning of May. Middle of June comes around, still no headboard, I call the store and ask when this will ship, as I have not received it yet. The woman I spoke to was quick to get me off the phone and said they don't get too many details about items on back order, but it is showing a new ship date of June 16th. It is now September 29th! And I have yet to receive this.

On July 2017 my husband & I purchased a leather recliner & loveseat. We went on the buy the warranty which let me tell you is a load of crap. Don’t waste your time. Anyway a few months back while dusting the back of the couch I spotted something coming through the back of the couch. I called customer service who sent out a little punk who didn’t introduce himself & was downright rude. He wrote up his notes & said, "Yeah. It’s damaged. Can’t be fixed & it’s not a manufacture fault." When I asked him how he thought this happened he said he didn’t know. Now let me point out that we have no kids that could have been jumping up & down on it. We barely sit on it only for a few hours at night as we both work & at that only one of us is sitting on it.

My husband and I have been loyal customers to Bob’s Furniture for 5 years now. At first our orders, customer service and deliveries were great! Years down the line Bob’s Furniture customer service and warranty has declined and we are left with confused orders and no employee has answers for my husband and I. They constantly mess up with delivery dates and missing/broken parts. They don’t let you know if an item is out of stock. They lack communication with their customers while we spend thousands of dollars with them. I am so done with this company and my husband and I will never buy new items again from them. What we have in our house, we will use warranty if needed be but otherwise this company will not get a dime out of my pocket again. What a disgrace! They need to screen their employees and update their customer order system to make things not so confusing.

Furniture broke after 2 yrs. They will not do anything at all. Cosines are flat and caved in. Called store. They sent out somebody. Said I would hear back in 38 hrs. Nobody called. I called them on Thursday. On hold first time for 25 min. Was disconnected. Called back. Waited another half hour then I was told they were going to do nothing. Then I said, "I spent 700 hundred dollars on the couch. Now I have to go and buy a new one". The guy said yes I would. Never again will I step foot in that store again. I give them a zero rating.

Bob’s Furniture has the worst costumes service, the quality of their product is the worst one in the market. Not responsible at all at the time to deliver your product. I bought a recliner less than two years ago and the look like they are 20 year old. I wouldn’t recommend any merchandise from Bob’s furniture. The company is unprofessional and irresponsible. They make lots of mistakes at the time to deliver your merchandise and the always bring the wrong product and they have to take it back. It happen to twice in a week. I wouldn’t even give them one star.

I have been a loyal customer and have purchased several items from Bob's. Had I known that their Goof Proof Protection was garbage I would have never purchased my furniture nor the coverage at such store. They flat out lie to customers and say it's a great investment and it is not. They provide you a phony sheet of what it protects against however, they don't provide you with the 11 page document that basically lists everything that could go wrong and prevents you from taking advantage of the protection. They are false advertising and stealing people's money by selling the garbage Goof Proof Protection. Never again will I buy anything from them. People need to take their business somewhere else.

I purchased a bedroom set late July (complete bed frame, dresser w/mirror, chest, nightstand). The day the furniture was delivered it was missing drawer handles. I called the store before the delivery team left & was told I had to make a claim w/ customer service. I took that action the same day & was told the handles have to be mailed out & to expect them within the next couple of days. Mid-August came & I still had no handles, the drawers are not able to be used without the handles. Customer service then tells me (mid-August) that the handles are not in stock, but that it shows they will be in mid-September.

Purchased what I thought was a leather sofa and loveseat. I also purchased the Goof Proof warranty. Both pieces of furniture began to peel. I was told the company that insured the warranty was out of business. Do not I repeat do not purchase the warranty. It’s a scam to rip you off for more money.

I bought a living room set and promised the world. Everything was a lie. Even the refund was a bunch of b.s. Nobody at headquarters or the stores know anything about business. Would never recommend to anybody.

I LOVED Bob's when we bought our bed frame 4 years ago, and I like our couch as well, however today's experience has left me fuming mad! I will NEVER use Bob's delivery services again. The actual store is not being reviewed here, what I am reviewing is their customer service number that you call. The 1-800 number. Where do I start... the delivery people didn't have one of the end pieces to my couch. Some other wrong part was put on the truck in the morning. When I ordered the couch I made sure it would be delivered before this weekend. I also took today off to wait for the delivery all because we have 50 people coming this weekend for a big party and now I have a HUGE part of my brand new couch missing. That would make anyone mad to not have their house in order for a party.

I bought a bedroom set 4 years ago. I’ve had issues with the dresser drawers MULTIPLE times. Drawers are ALWAYS coming off track and causing damage such as chips to other drawers. The first time they sent us a replacement draw which I had to install myself. No matter what I did (removing/rearranging clothing) the drawers are always coming off track. One draw actually broke apart!!! Today the tech came to take a look. Long story short, they refuse to replace anything. They are claiming it is my fault and not a manufacturing defect. HOW? This was not the first time. You’ve replaced it before!!! To top it off, the set is discontinued so I can’t even PURCHASE replacement drawers. I need to buy a brand new set!!!

I bought and exchanged a mattress. I was looking for a soft memory foam. The first was half soft and half firm. Why, I don't know, when I specifically asked for SOFT? I was able to change one time, for their Plush memory foam, which is supposed to be softer. The second mattress was more expensive, plus I paid a $250 delivery fee. I am in pain from sleeping on this mattress. My lower back and hips are in pain every morning. I have sides that go numb. I asked if they could exchange, and they wouldn't do it...past the 90 day policy, they only exchange once, it's written on their receipt (Which, by the way, is information you get AFTER you pay).

We purchased a couch a few years ago in NY knowing we'd be moving to NC. We specifically asked if the insurance plan they sold us was transferable to NC and were told yes. After just a few months (while still in NY) 3 of our cushions ripped. The rep came out and determined that it was defective and could be replaced, however the cushions were on backorder for 5 months. They said they would call us when they came in. Instead, we heard nothing, but came home to 3 giant boxes of couch cushion skins sitting on our front stoop several months later. There was no contact from the company, no instructions and being that our couch is an upholstered recliner sectional, it is not as simple as replacing the old cushion with the new - the old skins need to be removed and the new ones reupholstered on.

I purchased a sofa at the Whitehall PA store. Within 3 months my sofa sunk in the middle. Upon a closer look I noticed that the wood that comes across the front had warped. I had to put bricks under to support it. Funny thing is I had the same problem with a loveseat I bought about 5 years ago. Is not like we are home all day sitting on them. I work 14 hour days. Will never buy anything or recommend it again. They used the cheapest materials they can find. By the way, my sofa pillows turned to pancakes.