Bob's Discount Furniture Reviews

My first, last time I will enter Bob's Discount Furniture for anything. First picked really nice set. When got sofa there were holes both set. Called to replace first one. Again holes. Not happy. Last final delivery 3 times same thing. Company has you buy proof coverage. If not stuck with damage product. I was brick red try con me with same sofa. I learned my lessons. Should have listen to the comments. I end up damage sofa. Try get me pick other set at high cost. Bob's should be investigate for selling damage goods

Avoid Bob's Furniture. Buy from anywhere else. I purchased a five year Bob's Goof Proof + warranty on a couch for my home. Within a couple years, the couch cover started peeling from sun damage. After a while, the peeling became very severe and I knew it was time to call. The first time I called they said they'd send me an email and I'd need to send in photos for review. Fine. I waited over a week and heard nothing. After about two weeks I called back. They had the wrong email. They sent the email and this time it went through. I waited and waited, but once again, received no message from them.

I first purchased a whole bedroom and living room set and was happy with it. In less than a year my top two dresser drawers had broken. I called to report it because I paid $500+ in “goof proof” 5 yr warranty. They had me describe the damage in detail!! And after that 20 min conversation, they said what I described was not a defect they could cover. It was a frustrating experience to deal with customer service. And on top of that, they refuse to help with ANYTHING. For every complaint I had they had an excuse and it was basically “not their problem”.

I already have a dining room set and sofa from Bob's and was a fan, but not anymore. I ordered a bedroom set, bed came with a broken drawer for the storage platform, cracked nightstand. The delivery drivers put the bed together wrong and the good night stand with the drawers constantly sliding open. He told us that it would fix when we put clothes in it. That was a lie, it was broken. When we asked him to fix the bed and he said the new delivery drivers would fix it since they had to come back with the new nightstand, mirror and broken drawer for the storage bed. Then he said he called to ensure a ticket would be put and we would get a call. Hours later, no call, I called and Bob's has no idea about any of this…

I bought 26k in furniture last August. The couches springs are bad and I called in June for them to fix. They said they couldn’t fix and it’s normal wear. The couch was less than a year old when it started sinking. They now are saying the year warranty is over and there is nothing they can do. Don’t ever buy from them. They are frauds selling crap furniture! Anyone up for a class action suit against them contact me **.

I've always bought from "The Pit" and fortunately haven't had a problem, until this time! 2 weeks ago I went in and purchased 2 matching sofas, a rug, a loft bunk bed, a queen size headboard and nightstand, a twin mattress and a queen mattress. I rented a U-haul the next day and traveled the 45 minutes, loaded the furniture with the worker and asked him at least 5x if he was certain there wasn't anything else, he assured me that "I was all set."

If I could rate zero stars I would. Parents sat in and chose sofa based on floor sample, simply because no other local store had the correct fabric color without an expensive special order. When furniture was delivered the side fabric was wrinkled and ripples and the cushions were hard as cement. There is NO RETURN policy - can exchange for STORE CREDIT ONLY, and only WITHIN 30 DAYS. It is difficult to replace junk with more junk. Trying to get answers by telephone is a push-button menu maze and, if you finally get a representative, you will be told, “That issue cannot be resolved over the phone,” or “You have to call [**]....” BEWARE, BEWARE, BEWARE!! This store should not even be allowed to sell to the public; it certainly couldn’t care less about customer satisfaction. STAY AWAY!!

My daughter's bed side panel completely dislocated after she sat on it with a friend. The bed is sinking now. Bob is saying this is normal wear and tear! I will never purchase another piece of furniture from Bob's.

Sorry, I wish I could recommend Bob's but I can't. This review is after purchasing two full living room sets. First, the furniture is pretty, I will give them that. And my sales guy was nice. Low pressure which is great. But the problem lies in quality and customer care. First the quality: My first set of couches are lovely to sit on, firm but comfy. After 1 month the cushions (seat and back) are still comfy but deflated. The armrest are a flimsy build. When you push down on the armrest of the couch you can actually feel it collapse and push under the wood frame. And unfortunately it doesn't pop back up. Now it is a hard wood covered in fabric instead of the original squishy batting. But my second set of couches was worse. The wood trim on the bottom not attached well and the first time I grab the bottom of my couch to lift and move it, the trim popped off.

We recently purchased our dining room set, sectional and 3 chairs with ottomans from Bob's. We spent over $6,000. To begin with the delivery team took 3 times with reference to my china cabinet to deliver a piece that was NOT damaged. Then 3 times to deliver one of my dining chairs undamaged. And the delivery men left me with the phone when they called in the delivery which they are not suppose to do.

Horrible horrible horrible!!!! Anyone who has bought furniture should know what crap furniture they have. My whole house is furnished with Bob's Furniture over 7500. What money wasted. So I was talked into getting the goof proof plan which sounded great after hearing my furniture would be covered for 5 years. After 3 years every piece of my furniture is falling apart! Most importantly my living room sofa and love seat springs are sinking and I only weigh 115. Its frames on both couches are busted and they tell me my furniture is not covered, material is worn, cushions are tearing and was told they can't do anything to help me but yet took my 500 dollars for this scamming warranty. So I decided my back 2 side windows on my car will say "Honk if you have been scammed by Bob's Furniture".

“Bob's Furniture” is a complete fraud...2 Months later: Bob's furniture is beautiful, really is, but it’s just that, nothing more. The quality of the furniture is very cheap. I would not purchase from Bob’s EVER! again. I would never recommend Bob's to anyone either. I would prefer not having furniture in my home than to pay so much money as I am now to have things delivered damaged, then be exchanged and re-delivered damaged over and over. My coffee table has been replaced 3 times within a month and a half time frame because it’s has been delivered damaged all 3 times. By the last delivery on 07/26/ 3019 I gave up completely, not even kidding, HONESTLY!

Absolutely horrible experience with Bob's. We ordered a sleeper sofa weeks ago. It was supposed to be delivered yesterday (Tuesday) afternoon. 20 minutes before the 3 hour delivery window closed, I got a phone call that the delivery truck had broken down and the soonest we could get the couch was Friday. We had an overnight guest that we had planned to have sleep on the sofa, so we had to go out and buy an air mattress.

Pay a guarantee against accidents and it is the second time I call and the guarantee never really covers you is a scam. I do not recommend pay the guarantee because in the end they only steal your money. They send you from one place to another and nobody helps you with your problem.

My sofa had a broken back rest. After filing a claim and going through all the steps they asked they declined saying that the frame broke due to wear and tear. That is irrational to be told that a wood product can break in 4 years due to wear and tear. Then after explaining to them why that can't be wear and tear they stopped responding.

Sofa edges frayed in less than one year and our claim was denied because they said this was not a factory defect. Guess that means all their furniture will fray and show excessive wear in less than one year. Sofa was only used by 72 year old wife. Best to pay a little more and buy a sofa with some quality to it.

I purchased a three piece sectional and an ottoman, all in the same color- federal blue. I needed to take a day off from work for the delivery. The delivery men arrive, and one of the sectional pieces is a cream color. I told them it was the wrong color, and they placed it back on the truck. I called customer service, hoping to get the correct delivery that same day since I had taken off from work but was told I would need to schedule yet another delivery day and take yet another day off from work. I was furious. I spoke with a manager, and she told me to call after my second delivery arrived, and they would refund my delivery fee. So I took another day off from work and waited for my delivery. After it was delivered I called customer service and spoke to a different manager who told me she would not refund my delivery fee, even though there were notes in my account of my conversation with the previous manager. I love my furniture, but the customer service is beyond terrible. I will never purchase from Bob’s again.

We bought a queen bed frame for my daughter. Day of delivery get a call they are 10 mins away. 1 1/2 hrs later the truck broke down. Phone call saying they are not sure when they can deliver our furniture the next day. Get a call saying it would be delivered the next day and went it arrives there is no hardware and there are marks on the material. Phone call to say they are not sure when they can deliver the parts. May be the next week. Get a call saying they are on their way with the hardware and a follow-up call to say, "I'm sorry we don't have the hardware like we thought. "

Purchased the Blake dining set. It was perfect for our shore house. Set was delivered Memorial Day weekend. 4 of the 5 chairs damaged. Table has a big chunk out of the corner like someone dropped it. New set gets delivered and again all the replacement chairs were damaged and new table rough patches along where the leaf goes in. Technician come out and says he can’t fix. I will need another one. New set gets delivered on 8/6 and corner is again chipped. Here’s the kicker.... Bob's is now saying that they will not send another set and I need to pick a replacement set. Problem is I DO NOT like anything else in the store. I was told that they WILL NOT refund my credit card and will only give a store credit. Are you kidding me. Because of their incompetence I’m being told that I need to pick out something else and if I don’t I only get a store credit?!?! How is this legal?!?! And how many others has this happened to?!?!

By far the worst customer service experience I have had in my entire life. I have purchased $7,000 worth of furniture and warranties from Bob's. Part of that purchase was a full sofa and a love seat. Over time I started noticing the love seat recliner slant to the side. After calling Bob's within the warranty period (under 1 year), they sent a technician to look at the couch. The tech decided it had a defected part and needed the part replaced. After a month of waiting I had to call them to check on the part.

I will never deal with Bob's Furniture again, and I will talk to everyone about it. At first - cheated with a credit!!!! I didn’t want to take a credit. I had money, but I was convinced that the credit is good and that I won’t lose anything, but only win - the result is furniture has become twice as expensive for me :((!! Secondly - I bought low-quality furniture. In five months (March 2019 - August 2019) all three pillows from the sofa were torn. It’s impossible to sit, pillows to come out. I am very disappointed that I was dealing with your company! For me it was a bad deal!

I bought a sectional from the Southington, CT Bob's store from the pit, of course they won't deliver from the pit. So I load it up on my truck and bring it home.. Upon removing the couch frames from the bed of the truck I see a few red bugs... Next thing I know there are over 20 bed bugs crawling all over the furniture. I messaged Bob's to tell them about this issue fearing their Pit is infested. Bob's replies, "We are very sorry to hear you have located pests in your merchandise. We here at Bob's take all precautionary and preventive measures available to us to avoid contamination. We have traps that are monitored by an independent company, along with regular spraying of our truck boxes to ensure our products are free from pests. We do not sell products infected by pests. Thank you." Unfortunately for them. I'm not satisfied with their false response.

Second time buying this chair. Each time it sound like cracked wood when you sit in it, terrible. Was told that it need a part that they won’t have for three month, they no longer carry the chair no more, so they are not for sure they will send the part. Will not be buying furniture from Bob's. They don’t list the weight requirements for their furniture which could deem unsafe or life threatening. Bob is fake just like the furniture.

Purchased 5 seat leather sofa worth of 1000usd and bed 1000 usd. Sofa> leather stared to peel off leather. Called to Goof Proof (fake insurance). Replied with story not covered. But said cuts and rips covered if happened with 30 days. New claim with cuts of sofa, they replied although rips covered the way sofa got the cuts not covered. In-short> fake insurance, liar people working in company. Although if anyone buy insurance will not cover anything. They have 1000 excuse to avoid claims. Will not shop again. Fake, fraud company, liar team. Poor customer services. Disappointed....

I purchased a recliner 4 years ago from Bob's Discount Furniture. I also purchased the extended warranty. The recliner required repair three times (two times a Technician came to my house and attempted to fix the problem). A few days ago I apparently put too much weight on the right side of the chair as it was returning to the sitting position. The reclining mechanism now won't recline properly.

I purchased my couch in 2016. Last week I notice that we were sitting lower on one side of the couch than the other. I wasn't too worried cause we purchased Goof Proof with ours. It being only three years old, I figured Goof Proof would cover it, if not the warranty. That being said our salesman at the time told us Goof Proof covers just about everything and the frame was one of the things he said was covered. So I called the 1-800 number and waited on hold for about 20 min before I talked to customer service. Within 5 minutes of talking with the representative, I was told there was nothing they could do about it. They didn't even ask me for pictures. This company does not stand by their furniture or their policies. This wasn't a a cheap couch either. My advice to you is really read the reviews....

Bob's will hound you about delivered date and times repeatedly every day and cancel last minute. They are borderline harassing to the point that I will notify my phone carrier to start tracing which is the first step to pressing charges.

I purchased a bed 14 months ago. One of the side fake wood broke in half. I called the store and since I did not purchase the Goof Proof insurance they sell, I was told there is nothing they can do. I am stuck with a broken bed and a bill. Which by the way are still paying for it. The entire piece of furniture is poor quality. I have never had the need to purchase insurance on furniture. The mattress is also poor quality. The reason Bob's Furniture insist on customer to purchase that helpless proof goof insurance if for the reason that their products are poor quality, will break within one year. Waste of money, waste or furniture. NEVER WILL SHOP NOR RECOMMEND IT TO FRIENDS OR FAMILY. I realized that it my mistake for going cheap. You do get what you pay for.

Very poor quality furniture. 1st delivery the guys left all of the plastic and cardboard on sofa and pushed through doorways! After seeing this and scuff marks asked to remove packaging before bringing in loveseat. Said ok. By the time I walked downstairs they had piece pushed through doorways AGAIN!! Now the fun part. Furniture was poorly made. Pieces not fully together. Staples showing on furniture. Called customer service immediately. Said would replace. Week later, came with new furniture. In my driveway they placed blankets and we inspected, same poor quality, same defects, sent back. Called local store manager. They said would inspect before sending out. NO WAY. After two times with same defects and junk construction (plastic pieces at arms and basic staples to hold together) did not want 3rd try, take back and refund!

We bought marble top kitchen table with 4 chairs and a leather bench. Looked great for 6 days, the bench started ripping at the seams and after a week or so the stuffing was coming out from all over the bench. We used the warranty (5 years) but should've just returned it while we could! The tech came very quick, set us up for a replacement saying it was pretty common problem with this bench because they overstuff it. This was in May, it is end of July and they still promise us to ship the replacement every week. Got fed up and disputed the purchase with our credit card (Chase Bank). Would never buy anything from this company again, they get you on cheap prices and cheap warranty but never actually stand behind it!

I purchased 4,000.00 dollars worth of furniture from Bob's Furniture and also purchased the Goof Proof ins. I was told no matter how the damage occurred I was covered for 5 yrs. Well a couple yrs into having my furniture my dining room table got scratched and my area rug got a burn hole in it so I called the Goof Proof ins and was asked what happened and when it happened. Gave them all the details then she told to follow the instructions in the email so I did and submitted all the pictures and everything else they wanted only to wait about 3 days for them to tell me that all this damage is not covered. I told them I was told no matter what happens I was covered for 5 yrs. They said, "Sorry you were told that but this is not the case and you only have 30 days to report the accident."

I WILL NEVER buy anything from you guys again. You lost a customer who just opened up a $3000 line of credit with you! I can NOT believe how inconsiderate and uncaring your Salem New Hampshire store is, you should honestly be ashamed and possibly arrange a workshop on "how to deal with customers" for that branch. Let's start off in May 2019 when my mother in law bought us the "Blake Gray 6 piece Dining set w/ storage bench", as a house warming gift. As soon as the guys put the table together I sat down on it to check out the "Leaf" and a whole piece of wood came off. We had the your delivery guys take photos and they assured us that Bob's would be calling us in "20 minutes".

I have purchased from them several times, several living room sets and 2 bedroom sets. My fault for not learning the first time. Prices are great, products are junk. Furniture completely falls apart. I always buy the protection plan and it always fails once plan has expired. This time I bought a leather, power sectional 4 years ago. I got the 5 year protection plan. Every part of the section has broken in one way or another. The lights in the cup holders both broke - 1 burned out, 1 won't turn off (had to unplug). The power outlets fell out of the console. The frame broke in 2 places. The cushions are now cracked and peeling and creating a hole. I called and of course they said nothing is covered. It's normal wear and tear - I guess their furniture is only built to last 4-5 years then completely fall apart. Never again.

I have had to issue a formal complaint with the Better Business Bureau given how incredibly incompetent Bob's has been. I ordered a sleeper sofa that came in damaged. Half of the sofa had no feet attached and the frame of the sofa bed inside was defective causing the pillows on the couch to cave in and slope backwards. I have now had 5(!), yes 5 attempts at a replacement of this couch and still do not have the replacement. To make matters worse, the second delivery team that came in tried to remove the couch and forgot to tie the bed frame down before the tipped the couch. This caused the metal frame to come crashing out of the sofa and down causing two large holes in my brand new hardwood floors.

We purchased a sectional recliner set from Bob's in April 2018. The unit supposedly has a one-year manufacturer's warranty. Less than a year later, one of the chairs separated from the center console, and one seat cushion and arm rest severely deflated. I contacted Bob's and they sent out a technician. He bolted the chair back to the console and said he had to take pictures of the seat and arm rest since they are attached to the recliner. I did not get any follow-up from Bob's regarding the deflations. After one evening of using the chair, it once again separated from the console. I called Bob's and was told another technician could come out to take a look. I maintained that it should not come apart immediately after the tech had been out. Moreover, I wanted to know what came of the deflated parts. The customer service rep said that this was all they could offer.

Bought a chair and couch 18 months ago. The chair was delivered damaged and it took them 5 weeks to fix it. Now 18 months later the chair is broken again and I have to wait for three months for the part. I have never spent so much money on junk in my life. The customer service and store service was horrendous.

We have ordered 2 couches from them. The first couch was for our home. The couch was delivered and there was a flaw in the fabric. They delivered a new couch in a few weeks. The second couch was for our rental property in Maryland and we live in PA. The couch was supposed to be delivered at 1:55pm. I traveled to Maryland to accept the delivery. I received a call from the delivery team at 1:30pm stating the couch was damaged and the back supports were broken. They sent me photos and said a manager would call me. 1 hr later still no call from a manager and when I tracked my delivery it said unable to complete delivery. I called and spoke with someone and tried to explain I had a rental coming in the next day and needed a couch in order to not lose revenue from the rental.

I was told by the Bob's sales person this was covered. WARNING BOB'S DISCOUNT FURNITURE will rip you off!!! BELOW IS THE RESPONSE. We paid for insurance and nothing is covered! "Guardian Customer Service. July 16 Claim Number: **. Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Bob's does cover your furniture for accidental rips, cuts and punctures however your plan specifically excludes leather cracking and/or peeling." WARNING STAY AWAY FROM GUARDIAN AND BOB'S. I am reporting this currently to NY State AG and local news. It is just the principle that they are ripping people off.

We purchased 2 mattress sets and got scammed into purchasing the white glove service, which includes delivery, set up and removing old mattresses. When they delivered, they said they can't take the mattresses cause there was a few stains on them. The sales guy never told us they have to be non-stained mattresses or they won't take them. Why didn't he tell us this?? Cause they got more money out of us for doing absolutely nothing. I will never purchase another thing from a place that is so deceitful. In all reality, I would rather pay a little extra to a company that is honest. Bob's Discount Furniture and honesty don't go hand in hand! Maybe Bob should run for politics, he would be good at deceiving the public!

We just purchased an entire bedroom set and paid for their White glove delivery, which means they assemble everything in your home. On 7/3/19 the delivery truck arrived. Well everything was going well until it was time to assemble the bed. There was NO HARDWARE! The delivery driver and myself went round and round with Bob's Discount Furniture's "Customer Service"! They wanted me to wait 7-10 days for the hardware to be shipped to me, then 2 more weeks for them to send a technician out to assemble my bed. I told them to call the store where I purchased it from and have them take their display apart and give me the hardware. The person in customer service told me that they can't do that because they would not be able to sell the bed. I even told them to ship the parts to the store and then they could reassemble the bed when they get the parts. They still refused!

I made a very large order to fully furnish a brand new 4 bedroom house. They had horrible back order issues, so I changed my order to make sure we did't have to wait. When the order came basically half was missing and missing from each bedroom set. We had incomplete bedroom sets for almost 2 months and it took them 4 deliveries to get everything to my house. IF there was a 0 stars rating I would have picked that. When I called to talk with people at the main office they would just put me on a long hold and never offer any help.... I don't understand how this company is still in business...

7 piece sofa set over $3000. Dear sir/madam or any human who understand consumer complaint, I bought one of the expensive sofa set from BOB's Furniture with insurance warranty. I OPEN A CASE, claim #** with goof proof protection because I had accidental damage. I was told if there any type of damage including cuts or accidental damage they will come in and replace the whole furniture. That was lie. Forget about replacing. THEY JUST DENIED THE CASE STATING THIS COULD BEEN PREVENTABLE. "THERE IS A LOT CUTS ON YOUR SOFA."

I want whoever reads this to know that the company reached out to me after they read my review and they made things right. First, they apologized about how the previous customer service agent talked to me and assured that her behavior will be addressed internally. Second, they are shipping me the broken part replacement at their expense. So Bob's Discount Furniture has redeemed themselves in my opinion. Now I will continue to shop there.

I purchased a chair, total cost 300.00. Had to stay at home to wait for delivery, which I understand. Truck arrives and it is the wrong chair. Delivery has to be reset, no one said sorry, would not refund 29.00 delivery fee for my inconvenience, not even said they were sorry, I cancelled order.

The WORST furniture you want to buy. Very POOR QUALITY. I bought a bed set along with the living room and dining room furniture 15 months ago. The salesperson highly suggested to me to purchase the protection/insurance plan called Goof. I paid $150 extra for the insurance. She stated that the insurance will cover all accidental damages.

I had a bad experience with my recent order. I had to return my items due to the package/box size would not fit through my condo stairwell. I was also told by the delivery guys that I would not be refunded the $250 delivery fee. The deliver guys advised me to lie and just return the item due to a change of mind, and not mention anything about the size of the packages. I had advised the delivery guys to open the box and assemble the items upstairs, and they did not want to do that. If they had opened the box, the items would have easily fit through the stairwell.

Had an absolutely horrible experience with Bob's Discount Furniture! Never did we expect or even imagine such obnoxious delivery standards & such sub-standard product quality. We bought 3 big pieces of our home furniture in Natick MA showroom last Sunday, which was promised to be delivered to our home today! Not only did we pay in cash for all the items (which were worth thousands of dollars), but we also paid in full for delivery and assembly charges.

I purchased a chair from Bob's and the salesperson lied about how to clean the chair (was told to put cushion covers in wash machine). Lied about how to submit claim (was told to wait until dirt and grime built up because you can only submit one goof proof claim, yet have learned that you can only file a claim against one single stain). When I spoke with a supervisor he told me first there was nothing they would do for me, and two they receive daily complaints about salespeople deceiving people, yet nothing is being done. Don't shop at Bob's. The low prices are not worth the inferior products and horrible customer service they provide.

My name is Fidel **. I buy a couches from Bob's Furniture. Less than 2 year is already broken. I call. They send somebody to check and after that no answer. I paid 1 year warranty and the problems is the manufacture. Please don’t buy there no more. They don’t care about after they sell the product and I paid more than 2,000. Now my living room is ugly. And I lose my money in broken couches. They are pilling every spot. That not fair. I'm very upset.

Paid over $300 for white glove delivery of a bedroom set. They didn't want to take all pieces to the bedroom, then refused to place where I asked stating it would not fit (I moved into place no issues). They did not fully unpack and draws and doors did not function properly. They left before I could inspect so I had to set up a 2nd appointment to have it corrected. They broke a picture in my home and left packing material on my front lawn. They came prior to the time frame they gave me when they called me multiple times 2 days prior.

Passion Mattress are excellent, great conform. The foundation is strong, but is painted over the fabric the cover the wood of pine, stink inside the bedroom. It is cheap, I rather to pay more with excellent quality. Bob Furniture need to improve the foundation in order to keep the customer happy 100%.

Bought a leather couch in January for a good amount of money. The salesperson said it was the best leather they had. After four months the seat started to show wear and discoloring. I called store then the extra protection plan, then store and sent pictures and each time they my claim was declined. They said material is not under the one year warranty or the five year protection plan. I would advise not buying from Bob's because they do not stand by their warranties and their furniture does not hold up to everyday use. Really bad that they have so many bad reviews and we can’t do anything about it.

The delivery person (Armando **) came to my home to deliver furniture. He came with an attitude that he wasn't going to be able to bring the furniture in the house. I asked him how high or long it was and with his hands said, "About this high." I said, "In inches how high is it?" He became more aggravated. I told him I can look it up on the internet through your web page. He then told me that if he was to bring it thru the back they would just drop it off in the kitchen cause we had a threshold delivery, and that what we payed for and that's what we are getting.

I had ordered 7 piece living room set on 05/07/2019, only 2 pieces were delivered after multiple calls and was promised remaining items be delivered in 2 weeks. Again after multiple calls 3 more items were scheduled to be delivered on 06/07/2019. Since no one showed up on 06/07 and no calls were received to confirm delivery window, made multiple calls only to be told the items are not going to be delivered till Aug end. These thugs charged little over $1300 on 05/07 for the product showing available online only to be told after a month I have to wait 3 months!! Are they kidding!! They need a lawsuit to wake their sorry ** up!! The customer service is extremely rude instead of being sorry. PLEASE STAY AWAY, you have been warned!!

I ordered a couch off of Bob’s a month or so ago and set a delivery of June 4 (Tuesday) for Boston, MA. I received a call on June 1 confirming my delivery date. On the automated call I received confirming deliver, they stated the correct street address but INCORRECT city and state. I immediately called to clarify and get that resolved (after being on hold for 45 minutes). I was then reassured multiple times the correct address was inputted and that I was still all set for a Tuesday delivery in BOSTON.

Requested return of power base with mattress purchased for my 91 y/o father in hospice care at home because he required a hospital bed frame with rails. Scheduled initial pick up and delivery team never showed after sending 30 min arrival text because they were confused about an exchange note on account. Second attempt delivery team picked up Mattress only because Supervisor I spoke with to reschedule the pick up after the first fail never put in the order for pick up on the power base. Meanwhile my father is stuck with this base in his bedroom... Unbelievable. There is no flexibility when they have continued to make errors. Third attempt... We will see if they are able to get it right. Although I have to wait another 4 days. :( Very poor performance with handling returns.

I went to Bob's looking for couches and found a massage chair. Kyle, the asst mgr, told my mom and myself it has a 5 year warranty. Upon payment I was asked to purchase the 5 year warranty. I asked for Kyle to come back to speak to me but was told he’s helping a customer on the phone. I said I would wait. Then the store manager came over and I explained it to him. He went to the back and talked to Kyle. As I watched Michael and Kyle talk and as Michael talked to me, Kyle was never on the phone. They are flat out lying for each other. Do not trust the staff at Bob's in Naperville, Illinois. I emailed corporate and they stuck with the manager's story and did nothing but say how they went over warranty items on their inventory. I have the email from corporate as evidence of their "we don't care about the customers" response to me. Let the buyers beware if dealing with Kyle or Michael, the managers in Naperville, Illinois.

We bought a bedroom set from Bob’s, even after reading all the bad reviews... Well now we are one of those bad reviews. I love the style and look of the bedroom set we bought except that they are falsely stating that a certain bed frame works for all beds. Maybe they don’t understand sizes? Anyway, the first issue I had was they sent the wrong size bed rails, which I didn’t notice until I built the bed (ugh). I have a California King mattress and they gave me “Queen/King” bedrails. I called Yon (salesperson) who is lovely to deal with and he fixed the issue and the new bed rails are being delivered. That’s no longer the issue...

Bob’s Discount Furniture tried to deliver my couch 3 times to Hershey Pa which is over an hour from my house. I called several (at least 6 times) and despite speaking to managers no one was able to correct the issue and get my furniture delivered to my house. Not only this but one of their supervisors (Brandon) was very indignant telling me that despite me calling several hours in advance of my delivery to inform them that the tracker showed the delivery going to Hershey for the third time, he said that he "couldn’t tell the future and I would just have to track the delivery all day and call back when the truck was at the house before mine to report that there was an error." Which I did and for the third time management told me that I would have to reschedule and waste more hours of my life to see if the issue could be fixed.

DON'T EVER SHOP FROM BOB'S FURNITURE. THEY HAVE THE WORST QUALITY AND THEIR INSURANCE IS A FRAUD..We paid 10,000 dollars for a trash caller furniture from Bob last year and now the couch skeleton was broken (quality issue) and the tea table legs are not stable (quality issue) and the dining table paint is peeled off which is quality issue as well and after sending 4 claims to their insurance company called Guardian they rejected all of them (we discovered after buying the furniture that their insurance is with external company and not with BOB). We paid for 5 years extended warranty, after 1 year all the furniture started collapsing and both the insurance company and Bob Furniture refused to fix them. I bought from Ashley and Raymour and Flanigan and both were extremely professional and credible unlike the Bob that has the worst quality and a fake insurance. We regret each penny paid in this trash called furniture.

Very bad. I spent more than $5000 on 24 pieces of furniture, including living room, dining room, and bedroom sets. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.

Horrible experience. These people are idiots. I’m seven months pregnant and have been sleeping on the floor the past two weeks. They’ve come here twice and with the wrong parts. They call you the day before and expect you to be available when they want. Then when you become available they come before their scheduled time. Their goof proof is something their own employees purchase because they don’t trust the products they sell. If you look under most beds on display most are broken. My bed broke in five months and I spent well over one thousand dollars. No one helps you when they mess up they just keep saying they are sorry and that they want to reschedule. The frustration I’ve experienced through this pregnancy is not worth the money and past two weeks of being without a bed. Stay away from this company. When something goes wrong no one is able to help.

They are the absolute worst company I have ever encountered. I would never buy anything from them. I ordered a couch online. They called me to schedule delivery and said it is not available for three months. Now I am trying to get a refund and no one knows how to actually do it. What a complete waste of time. Not to mention that I have had some of their furniture in the past and it is all falling to pieces within a couple of years. I have also taken their Goof Proof Furniture Protection which they have never honored. Don’t walk. Run away.

The salesperson was really good. I bought a loveseat sofa with chaise lounge and I had to special order the color I wanted. After 6 weeks it finally arrived and I went to the store to pick it up. Brought it back home to discover that the loveseat will not affix to the chaise resulting in the unit remaining detached. I called the store and they said it must be defective. An exchange would take 3 months. I asked for the brackets to attach, they can’t do this either. And they won’t refund my money. Don’t shop here.

I asked them to wait before moving anything while I called customer care. They started to move our bed out anyway and when I asked them if they were the old bed and they said no. Customer care then told me that they don’t have to take the old bed if it’s not in the delivery notes.

I ordered the Emory-Pink full bed with the delivery and set-up. I spoke with customer service twice about the need for a box spring, because the description online was not definitive. The agent put me on an extended hold to research my question, but the response was taking so long that the agent came back online and I asked him to call me when the answer came in. Within the hour, another customer service representative called to inform me that the bed did not require a box spring. I reiterated to be sure I had the response correct. At that time, I canceled the box spring that I had ordered from another source. Today, my bed was delivered. The full delivery and set up, which I paid for, could not be accomplished because, you guessed it, there was no box spring--only four wooden slats--for the mattress, so my mattress is still in a bag next to the unusable bed. I am, of course, disappointed that I have to waste more time correcting a Bob's error.

I have been trying to get a power recliner chair repaired for my mother who is in a assisted living facility. The repair technician never ordered the necessary part. The store manager in Bridgewater said he would have the part expedited on 5/13. I inquired today, 5/15 again and still no definitive answers or date that the chair will be repaired and the manager said he had no ability to expedite a part! This is a medically necessary chair for a 100 year old woman. Bob’s does not care about customer service and do nothing to resolve issues. My mother’s quality of life depends on this chair and Bob’s is unwilling to resolve this matter.

I purchased a living room set, a dining room set and a Bedroom set with Bob’s furniture because the customer service with Ricardo at the Springfield, PA store was marvelous. Unfortunately the Goof Proof protection plan is A BIG FAT RIPOFF!!! They denied my claim because I did say the rip in my couch was “ACCIDENTAL”!!!! I told them I was not sure how it happened but I just found the rip!!! I am appalled and disgusted by the boldness and dishonesty of this company. Then when my dinning room set was delivered about two weeks after delivery I noted there was a defect on the side of the server. The replacement/fixture was denied because the technician did not deem it a manufacturer defect. What else could it had been??? It’s a super heavy server that did not budge since it was delivered.

The set is nice. I moved into a brand new house, got the bed, and a few days later had bed bug bites. They said it didn't come from them because their furniture is bed bug proof. Just an FYI Bob's, nothing man made is 100%. I got No apology, bad customer service in regards to this matter.. No exchange, No refund, and I'm Not satisfied after paying almost $3000. I would not recommend!

Hello, my customer is **. I have a layaway for over $14,000 and put $1000 a week. I was called a fraud and my order was revoked because of their mistake and later found out it was their mistake. I went make a payment gave them my card and their system read the previous customer card. That’s is the story they gave me. My order was reinstate but I’m very disappointed. At this point I don’t know if I wanna continue doing business with the company.

I tried to leave this review on their website but they refuse to post it... because it's not a good one. Within 6 months of owning these couches the "performance material" is certainly performing!... all over the floor and tracked through the house. I'm scared my toddlers or dogs might ingest it. So yeah after 6 months this material is peeling from all over the couch. It's disgusting... but no problem right? We purchased goof proof with the promise from our sales rep that it would cover ANYTHING... which was also a lie because after fighting with customer service they denied it and refuse to work with us on fixing the issue.

Bought Sectional with Goof Proof Protection plan (5 years protection). Reclining mechanism broke after 18 months. Filed claim and got the response below. Trying to make sense of this!! Plan DOES cover the problem but your problem is EXCLUDED. STAT AWAY. The plan you purchased from Bob's does cover your furniture for accidental breakage of frames, springs and mechanisms however your plan states all damages must be relatable to an accidental occurrence. EXCLUSIONS TO COVERAGE “Normal wear and tear, including damage of this type cannot be attributed to a single relatable accident. All coverages are for covered occurrences from a single incident”

I am sorry to say that I purchased the Goof Proof plan with promises of fixing my sectional should it get a rip or the foam lose its support and we received absolutely nothing in return. I complained about the frame on the couch when it was delivered. Then it broke. I called Bob's to come in and showed the technician the poor frame and the already sagging foam. He agreed it was in bad shape and Bob's did NOTHING about it.

I ordered a sectional and the delivery was 45 min. later than the 4 hour time window they gave me and the couch portion is a different shade of blue than the chaise portion of it. When I reported this they said it was within normal factory specs. Now I am stuck with a sectional that an 11 year old came in and noticed the color difference.

I purchased bedroom furniture for my son. First, it was delivered broken and the wrong color. The delivery guy and the customer service representative was arguing on the phone at my house. Next, it was delivered again two weeks later, broken again in the same exact place, but the correct color (cheap furniture). I decided to return another piece of furniture (power recliner) because I do not want any of their cheaply made furniture. The recliner was picked up 7 days ago and I was supposed to receive a refund within 3-5 days but still no refund. They continue to tell me to check tomorrow or call my bank. I’ve NEVER had a problem with my bank or buying furniture from other places. Just to think that my family and I couldn’t wait to get furniture from Bob's and now I HATE THIS PLACE! I will never do business with them again and I WANT MY MONEY BACK. Poor customer service and CHEAP FURNITURE!

Bought a Montibello Dining Set. Started showing cracks all over in 15 days. When contacted with Bob's within a month then I got a response from Bob's saying those are veins. Not sure what does that mean but Bob's has their own method of cheating customers. Contacted CS multiple times & they are adamant that cracks are normal. Can you believe that!!! Stay away!!!

I don't have anything at all nice to say about this place, but will keep it to the point. The journey first started when we bought a couch from there - delivery drivers kept rescheduling so we canceled our order and went to Raymour instead, thankfully. We decided to give Bob's another chance for our dinette set. What appeared to be great quality is complete garbage. The table sitting at my home for only 2 months is already showing signs of wear? How is that possible?

I didn't want to spend a lot of money on this furniture so the price was right at Bob's. Salesman and customer service were excellent. Delivery men were polite and even took off their shoes because it was raining. Only problem is that the doors on the furniture are hard to open because of the type of latches. Also one door is about 1/4 inch higher than the other. Besides that I love it. Just don't expect to get a cheaper price and a higher quality.

The company finally agreed to offer us a new sofa.

This is a horrible place. Do not buy from Bob's Furniture. The stuff looks really nice but it is made horribly. We bought a sectional from them 2 years ago and the seams kept ripping everywhere. They replaced it a few times and now the entire upper pillow ripped down the seam and the technician came out and said it's not a manufacturer defect so they will not fix or replace it. It is the same issue that we had every other time but now they won't take care of it. Their Customer Service is horrible as well. Buying from Bob's was the worse purchase I ever made in my life. It's not even worth one star.

I still can not sleep thru the night without tossing and turning. Next mattress will be a memory foam with adjustable heights for the head and feet, this is my second mattress in 15 months and I am not happy with it.

We are on our 3rd couch from Bob's. Every couch has had manufacturer's defects. We again have a defective couch. The cushions are higher on the right facing couch than the other 2 pieces. Before that it was a custom sectional that I waited 5 months for. That had defects as well & the recliner had an electrical short. So, we order the couch that is in our home now. Another custom color with manufacturer defects. They told me to pick out another & to stay away from custom orders. So I picked out another leather couch & loveseat. Bob's had promised a white glove inspection 5 times! (Which Never happens.)

I bought a Console, an end table and a coffee table. One of the Console drawers wouldn't close all the way and a repair guy came and fixed it. It wouldn't close flush again and another repair came and supposedly fixed it. It's still not flush. The first end table had manufacturing defects. The second replacement was worst than the first so I kept that for another replacement. The third replacement was ok. The first two coffee tables were defective the delivery guy had me look at the table before it was put together and the back had two manufacturing defects, I called Bob's to complain about it and the delivery guy left the table and I waited for another hopefully the final replacement.

Everything from customer service to delivery is abysmal. All they care about is finalizing your sale, even if that means they need to lie to you. I will never, EVER, go to Bob's again and I suggest no one else does either.

The store doesn’t do bargains or deals. I have been to Ashley Furniture where you can make deals or obtain bargains, if Bob’s nope???? No bargains, no deals and no offers. Example you purchase a 2,000 dollar couch set and you still have to pay well over 300 plus to have it delivered and another fee to have it set up.

Don't ever fall into the sales pressure to add goof plus plan, it is a total scam! After about two years, we had a damage on our dining table leaving heat marks and after submitting claim, Guardian denied it saying - "Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Bob's does cover your furniture for accidental gouge, heat mark or liquid ring from specific incident however your plan states coverages are for accidental occurrences from a single incident. This excerpt was pulled directly from your protection plan. “All coverages are for accidental occurrences from a single incident.” Responses to this email are not received".

You can forget customer service. Totally useless. I bought 2 dressers and the knobs were breaking off. Initially I thought I can replace one then 5 more broke. My only option according to their customer service was to purchase more knobs from their manufacturer. Why would I repurchase cheap knobs? Now I have to replace all 12 knobs so they will match, I refuse to repurchase knobs I know will break again. I will never purchase furniture from Bob's again. ABSOLUTELY THE WORST!!

No matter what you do stay away from Bob's Discount Furniture. Worst experience ever! They said it was a bedroom set yet I only got just a headboard and when I called them about it they decided to charge me extra $160 for the footboard. If you are just selling the headboard why include the bed in the picture? I paid $119 to be put together which they didn’t do yet they refuse to refund me the money. Just stay away. They are a scam!

Bought 2 sofas from Bob’s Furniture at Brooklyn, NY location. Salesman very pushy to sell stuff. End up buying the Goof Proof Protection Plan for 5 years for extra $199. After 2 years got some problems with the product, frame got broken and the color faded. Claim the warranty. But they said that they can’t do anything.. Just a waste of money.

Me and my husband purchased a bedroom set from Bob's discount store in Glendale, N.Y. I must say that their delivery method is horrible. Made the purchase in February. I got my dressers and night stand delivered with no problem. Now when it comes to the bed it was a whole different ball game. I had to wait 2 weeks after I received my dressers for the matteress Alone. Then I had to wait a month after until they would deliver the bed frame itself.

Purchased what looked like a beautiful set. Salesman was very nice, hence the 1 star. Furniture was damaged from the beginning. The bed came damaged, and had to be replaced. Dresser and nightstand were scratched. Since we purchased the extra protection ($199) we would have expected more than someone coming and painting in the scratches with a marker. About 6 months ago, the bed literally fell to the floor! My son is 15, and does not jump on his bed. Technician came and said the screws were too short and not enough. He drilled holes and added new screws. The bed lasted a couple of months, until it happened again! This time, I took pictures and sent them asking that the bed be replaced since my son now didn't even want to sleep in it for fear of falling.

Purchased 2 rocker recliners in October. Almost immediately I noticed the seat on one was lopsided. The only one using that chair is a 6 pound cat! The other recliner which I use also began to sink on one side. I emailed C/S and they sent out an inspector. He was not a Bob's employee, Bob's outsources their inspection service. He reported that indeed the chairs were faulty and would communicate same to Bob's. I heard nothing for 3 weeks. I emailed them and asked what's up? Their computer-generated form-letter response was they would take no responsibility as the chairs were just showing normal wear and tear! Yes, they were inexpensive but for $300 they should last longer than 6 months. I will NEVER set foot in the store again and recommend you boycott Bob's as well.

I order a dinner room table with the option to expand it. Till recently about 6 months after purchase it I wanted to add the leaf to the table. Was unable to easily open it because it got stuck. Instead of causing any damage I left it like that till they came. The technician came. He even had a hard time open it and even closings it. He advised needed new track because it was damage. He call the customer services to order the track which he didn’t. He put me on the phone with them and he ran out of here for the rep to tell me there is nothing they can do for me because I didn’t I waited 6 months to figure out that my table they sent me was damage. So now I have a table that I am unable to used properly. Stay far away from them.

The experience with the sales team was great. Me and my husband got a Dining table set with 4 chairs and a bench, a king bed, dresser, mirror, chest and one nightstand. All the furniture was set to be delivered on 31st March except the dresser which they informed will come on 9th April. On the morning of 31st March, we got a call from Depot that they forgot to load the headboard of the bed on the truck and the truck left without it. We said it was ok and can arrange the king bed assembly later which was decided for 3rd April.

I order a king bed set along with a dresser mirror, nightstand, and chest. The original delivery date was Mar 12, 2019. But on March 12, only the dresser mirror and chest came, while just 5 minutes before the truck came we were told that the bed's headboard and footboard were on back order and we were not told when it would arrive and that we would have to call them again to know the delivery date. Finally, they told me it would be delivered on April 9. Again, they called me today and said they would not be able to deliver on 9th and it would be delivered on Apr 20. When I called them to see if they would cancel the order altogether, they said they cannot process a refund for items that were already delivered.

Sales was great - Customer Service is terrible and ruined sales - Furniture comes damaged. They don't honor the "white glove" delivery, My house was a disaster after they left, foam, scraps of boxes and random garbage from the packaging everywhere. When you have problems with your delivery, they promise fair compensation for their mistakes after all is corrected and delivered. My order was close to 11k. The "fair compensation" was $100 gift card to shop at Bob's. Refused to refund at least the delivery fee of $329. DO NOT WASTE TIME and MONEY with BOB'S.

The furniture is pure junk, made with cheap wood and materials. The beds fall apart and they say they will replace it and they don't. They say they will fix it and they can't. When you try to replace the item they say they will and once you purchased it. You will never get a new item or the item cannot be fixed. So you lose your money, we furniture going in the trash within a little over a year. Meanwhile the furniture repairs are stretched out till the year warranty is over. Then you think you got a warranty that will fix your problem. Don't buy the warranty cause it won't replace anything. So Bob's Warehouse Furniture is a RIP-off. Now I file a complaint to Better Business Bureau and anyone else I can. People stay away from Bob's warehouse furniture. It is pure JUNK. ALL THE FURNITURE IS POORLY MADE.

You must understand that when you go to a cheap two-bit company like Bob's you should not expect to get a.) quality furniture b.) quality customer service. I should have known better than to buy from here, but the pricing was very enticing. But you get what you pay for, within less than 2 years our sofa broke. We purchased the warranty program for the furniture (which honestly makes no difference) and had to fight for several months, and multiple visits from their "knowledgeable" technicians for them to finally agree that it was a manufacturer's defect and that they'll agree to replace.

My wife and I purchased a bedroom set which included a king bed and headboard, dresser and two nightstands. We also ordered a rocking recliner at the same time. We also paid for delivery and setup as well as the goof coverage. The bed set was delivered within the week, which was nice. But the delivery crew made a huge mess of our room and the front porch. There were cardboard and styrofoam to clean all over. Before the crew left I checked the furniture and didn’t see any obvious problems so I signed the tablet and they went. A few minutes later as I was making the bed, I noticed a divot in the wood of the headboard. I made a mental note about it and then finished making the bed. Keep in mind this bed-set was the only real wood furniture that Bob’s sold. It is 100% mahogany.

I bought a sofa and love seat from Bob’s not even a year ago. The sewing came out on the cushion of the love seat. I had the goof warranty and of course Bob’s not the goof protection would cover something like that. Will NEVER buy from Bob’s again and will NEVER recommend Bob’s to anyone who is buying furniture. Worst furniture company ever!

In November I purchased some bedroom furniture. The drawers started to give dust and I called Bob's Discount Furniture and filed a claim. They told me it wasn’t cover, since nothing was wrong in the fabrication. I already had a Goof plan and I called them and they told me they couldn’t do anything, since it’s not covered. Overall I wouldn’t recommend Bob's Discount Furniture because everything I’ve ever bought there it turn out bad and they don’t hold themselves responsible for their protection service we are paying for.

Purchased a bonded leather recliner in May, 2016 along with a 5 year ‘goof proof’ warranty. In February, 2019 we noticed that there were areas in the seat of the chair where the leather was peeling. Called the number on the warranty paperwork to file a claim and sent pictures of the damage via email. We were told that the damage was not covered because it was not accidental damage but normal wear and tear. So basically, we were fraudulently sold an additional warranty when Bob’s obviously knew this type of fabric would not hold up and they would not have to make good on our claim. The salesperson never said normal wear and tear was not covered. Had the damage occurred after 5 years it would be understandable as furniture does wear out but this chair is not even 3 years old.

Purchased a mattress and sales person advised the delivery team would take old mattress. He did not advise they would not take it if it was stained. The mattress is stained and delivery team did not take it. Left it up against my garage for me to get rid of it. The reason was they cannot put a dirty mattress with new furniture. The Salesman wrongfully influenced my purchase and I would have arranged to pick it up myself. I was very disappointed with how store Manager at Nesconset store treated me. He didn't return my calls and I had to take time out of my day to go to the store. He had some junior clerk call me to say they are not going to do anything because of the stain. The delivery team literally ran into their truck and left the scene. I have video of them running down my driveway. If you plan to buy anything from Bob's Furniture then just be careful. Ensure the sales person answers all your questions.

I purchased a set of power recliners which stopped working the day it was delivered. Bob’s scheduled a service person almost 10 days after the delivery, who came and said power button was faulty. They made us order the power button which was supposed to be shipped right away, but upon calling 3 days later we came to know they did not ship it yet. Finally, it was shipped and the part is yet to arrive. It has been close to a month since we paid and don’t have a working power recliner. I would never ever purchase at Bob's again. They have one of the worst customer service ever and will make you run from pillar to post to get your stuff.

I bought a sofa and love-seat 2/2018. We bought the goof proof and were told by the sales rep that whatever happened to the furniture we were guaranteed an exchange for 5 years. We are now here a year and 2 months later and there is a huge tear in the sofa, the pillows are coming out at the seams, etc. I called to file a claim and was told that it was not approved because it was not accidental damage. I called the store and they refuse to help. The last furniture we owned that was from an independent retailer lasted us 9 whole years and these only 1 year and 2 months with no help whatsoever in rectifying the issue. Please do yourselves a favor from headaches and heartaches. DON'T SHOP AT BOB'S!!!

I bought this fancy table, which I did not wanted since the beginning. The vendor that was helping us brainwashed my husband and offer to get the Goof Proof in case an accident. He kept insisting, I told him that is too fragile. Finally he convinced us to buy it and that the Goof Proof will cover for any damage (bull crap). So, We got the fricking table. Underneath the glass was accumulating a lot of dirt and dust. We remove the glass to clean underneath and we were not able to put back the glass because it was not fitting in. Called Goof Proof, they sent a technician which was not able to put the glass back either and wrote on the claim that there was water damage to the table, which it was no water damage because we have 2 dining room set and barely use the fancy table. I do not recommend to buy furniture in this store, customer service don't help, Goof Proof is a waste of money, the furniture quality is awful. Don't waste your money here.

My mother has had great experiences shopping at Bob's, so when I got my first apartment, I decided to get my furniture from here. Big mistake. This place is terrible. First, the night before my furniture was delivered, I received a call from the store at 2030, an hour and a half before they closed, stating that I would not be receiving my headboard and footboard to my bedroom set because they did not get the shipment they were expecting from the vendor. During that phone call, not only did the manager I spoke to never apologize for the inconvenience after I chose to spend thousands of dollars with their company, he kept saying this almost never happens.

Buyer beware when it comes to Bob's Discount Furniture, bought a bedroom set 2 months ago. 5 deliveries later 2 repairs later they finally canceled the mirror which matches the set. The customer service is horrible. The warehouse is horrible, they actually called me to cancel an order at 9:30 pm on a Thursday night. I will never purchase another item from them and will tell everyone I know to beware of their practices.

Worst furniture company you will ever go to. I get it. Delivery was supposed to get it delivery today for my living room set. I'm in a building when a 24 hour doorman. I move in today. Not only do they not come to my house they said they did. They left even though the domain was looking out for them and now they're not coming back. They tell me I have to wait a week. I asked if the drivers come back. Eddy the manager the delivery company no help. Will not send the drogs back to me. Do not shop at this store. Pay a little bit extra to go somewhere else because you will not get your furniture and you will be so much heartaches. Delivery company number is 7322274144. They refused to send driver back, Bob's Discount Furniture on Flatbush Ave no help. Now have to wait another week and I have no furniture now. Ughhh beware stay away...

On 23 Feb 2019, I visited Bob's Discount Furniture store at Saugus, MA and bought in total 14 items. Most of the items were delivered to me on 27 Feb 2019 except the Lily comforter set which was delivered to me on 05 March 2019 via FedEx. The problem started from this point as the sales representative told me that the comforter set will be delivered to me on 27 Feb 2019 but that was not the case. On the delivery date on 27 Feb, the delivery guy told me that they are not going to assemble the two lamps I brought from them as they are not supposed to do it. There exists many problems with the delivery and the service that I am going describe in detail below.

I purchased a sofa and 5 year Goof Proof guarantee. I noticed a small tear on the back after a party. I put in a claim which was denied because I didn't know exactly how the damage happened. How insane. Guardian (repair company) is completely uncooperative. A class action suit will be initiated shortly against Bob's and Guardian. If you had a similar experience, please put in a complaint.

We bought this sofa before the super bowl on Jan 27 Sunday 2019 from Natick store. They shipped it the following Wednesday. This was the WORST EXPERIENCE any customer can imagine. The truck driver knocked the basked ball poll in our front yard with his truck. We were shocked to see that Bob’s hire such clumsy people to deliver their furniture. On top of this we paid for this kind of delivery service. When we inquired the driver about his action he convinced us that file a complaint with Bob’s and they will take care of this damage.

1 star because 0 stars is not an option. This set came all damage (bed, dresser, chest). I bought it in Dec 2018, they tried to schedule exchange deliveries 6 times, and every single time they were damaged. 2 months waiting for a product and they wanted me to keep it. Today 3/9/2019 (is the 7th time), once again, they came damaged. So I decided to return it, but the customer service agent told me that it is not an option, according to Bob's policy a return/refund is not an option. After almost 1 hour on the call, finally a supervisor could accept the return, but they don't accept to refund the delivery cost (which is almost $100)... totally unacceptable... Nightmare from beginning to end.

If I could leave 0 stars I would! I've utilized Bob's services several times in the past and this last purchase experience was by far the worst. I ordered a living room set and 2 queen beds to be delivered to 2 different locations. I was informed by 2 workers (Harry and Nilda) at Bob's in Union, NJ that the delivery date was confirmed for both addresses provided. Two days before the expected delivery I was informed the beds were entered in the system under the wrong address by Harry and Nilda. I was also informed the furniture could not be delivered to the second address this weekend and would have to be rescheduled.

Don't waste your time buying from them. We purchase a bed frame, headboard, couch and rug. 1 piece of the couch we need to pick up and they told us to pick it up Feb 14. We went there and told us it wasn't there and we need to come back the 19th instead. The worst part is February 7 when they Deliver my furniture, that morning I was moving my bed and stuff to make room for them to put the frame and headboard together. I removed my ring and put it in my jewelry box, take my shower and running late for work that I forgot to grab my ring. When I get back home at night that's when I found out that my 1 carat diamond engagement ring and my wedding ring, a pair of earring and my mother in law are gone. The only person in my bedroom my husband said is the one delivery guy. Called the Bob's Furniture place and they give me false hope. Few days ago they told me they can't do anything for my missing jewelries.

So basically I'm supposed to receive my delivery today and they tell me that the window they will be there is 11-3. I am patiently waiting for a phone call when they arrive. It's past 3, so I call and ask and they say that the delivery people came, they rang the doorbell and no one answered so they left. Mind you they were at the wrong apartment number and they didn't give me a call to tell me they are here. I live in apartment two and they go to apartment one, like that is the definition of bad service, and they need to fire those delivery guys. This is the last time I order something from this place. The worst service ever. Had me waiting nearly 4 hours just to ring the wrong doorbell, when all they had to do was call me.

Traveled to my nearest Bob's furniture store with already knowing which bedroom set I had in mind. Sales associate was great... easy, fast and simple. My delivery day comes and every one of my pieces of furniture came damaged. I immediately traveled back to my Bob’s furniture store to inform them... was directed to get on the phone with customer service to set up a new delivery to replace all the furniture that was first delivered.

Bob's gave us bad information all day long from 1pm until 930pm when they finally told us they were not coming. Customer service was like a broken record with no comment to make things right. We canceled the order and went to a more reputable company. They lost a $6,300.00 order.

Bought a recliner chair from Bob’s. Got it home and sat in it and back of chair leans far back. Contacted customer support and they sent a tech to look at it. He came in, sat in chair, tipped it over, never taking it apart to check mechanism. Said nothing wrong and left. Was here 5 minutes or less. I have been trying to get helped by customer support only to be told they believe Tech. We have to tape a bed pillow on back of chair in order to sit straight to watch TV. What a total waste of money. I wouldn’t send my worst enemy to Bob’s. Horrible customer service. Piece of junk... don’t waste your time because if not happy with furniture you're stuck with it. Please don’t shop there and spread the word.

We purchased a couch and bed with mattress from Bob's one year ago. After one year, the motor on the couch broke and the bed frame completely shattered. The Bob's technician came out and told us that the bed frame was not strong enough for the mattress they also sold us but that it wasn't their fault. We got the Goof Proof and everything and nothing was covered. This place is a complete and utter scam. DO NOT WASTE YOUR MONEY. I don't know how this place is still allowed to be in business.

Bought a dining room set almost a year ago. 2 tables were damage. Was told I had to wait 6 months that table was back ordered. Finally called them after 8 months to get a status on table delivery and was told there was a credit on my Bob's credit card and would have to come in and reorder and they would pick this one up. Called credit card no credit was given. Called back and another woman said that was wrong information. (No kidding). She said table can be delivered next week. I asked her being I have been going thru this for almost a year could they throw in chairs for almost a year of inconvenience and my chairs will not be as new as table. She came back and said her supervisor said no compensation would be given. Guess they didn’t like my complaint to BBB last year. Just want my table and I will never go back. Gave them a year to fix problem still dealing with them. Don’t buy from Bob's please.

Purchased a living room along with paying additional for Bob's Goof Proof Plus. Wasn't one of their cheaper sets and within 2 years I have a very noticeable seam with wear (it's actually peeling). Now, I have no children living in my home and it's just one seam. I called thinking that since I paid extra for the Goof Proof Plus I would be covered. WRONG. Without anyone coming to my home to inspect the sofa (after sending an email with pictures of the sofa plus pictures of the entire room -- not sure why) I was contacted BY EMAIL and told that they would not do anything about it and that my CASE WAS CLOSED. Not even a phone call. NEVER AGAIN WILL I PURCHASE ANYTHING FROM THIS COMPANY AND I SUGGEST THAT YOU STAY AWAY.

Sofa was delivered and damaged in the process but the delivery team installed anyway with one side of the reclining sofa not working in 2/8/2019. Delivery team advised they would call it in and someone would be out the next day to fix. No one came out to fix or even call. Called customer service and had to schedule an appointment for 2/14/2019. When tech came he diagnosed the problem as a split wire, and scheduled the part to be delivered. And when delivered call to schedule the install.

Goof Proof is useless. Had to fight for over an hour to finally get any type of help. Furniture is **, falling apart with terrible service! Never again would I spend a dime with this company. DO NOT SHOP WITH THEM!

Horrible experience. Bob's does not stand by its product, technicians or goof-proof protection plan. This is my first time ever leaving a negative review but I implore you to shop elsewhere! One star is too generous. Problem with the sofa. Technician sent to assess it made it worse. Bob's won't make it right. Goof-proof won't cover it because caused by tech. Or so I am told. Your furniture will have a shelf life about one year and if you have a problem with it the headache of dealing with Bob's will be endless. BUY SOMEWHERE ELSE.

I usually do not write reviews. However, I am very frustrated with Bob's Discount Furniture!!! In 2016, I have purchased a recliner loveseat with adding a 3 year protection plan. A year later my loveseat stops working and I called Bob's customer service right away. Thinking my 3 year protection plan will solve my problem. It is now 2019 and nothing still is not solved. So, now I am stuck with a useless un-recliner loveseat in my living room. Bob's Discount Furniture is the worst!!! All the corporation want is your money. They do not care about their customers nor do they put their customers first!!!

First of all, the whole process for submitting a claim it's a mess (whether it's Bob's Furniture insurance or the third party insurance)... I did not receive a phone call to let me know the timeframe they will be arriving, which I was told some will call me. The tech arrived at the wrong address. Within 5 minutes, the tech leaves my house and doesn't inform me of anything, I don't know if he fixed it or if he is going to fix it or anything. I am clueless. I called the tech and even left a voicemail and never called me back.

Had a bad experience with parts that failed for a product. To be honest the wood or material that they make is so cheap, you will notice cracks on the parts, even though you do not put stress on them. I had a dining table with warranty. Unlucky me, my warranty expired, so I had to order the part in September 2018, with delivery date in last week of November 2018. Come November, customer service tells me that the part is ready and will be shipped and I should be getting it by first week December 2018. Delivery failed, so I call back to them asking what happened and they mention, the part that they received is damage, so they have to re-order the part once again for me.

Ordered a sectional February 15, 2019. It was delivered February 23, 2019. The delivery guys were awesome. They helped moved the older sofa out of the way and set it up in like...30 Minutes. The couch is too big for our living room and my SO really hates it. I contacted customer service and we were told once it’s accepted it can’t be returned. We were NEVER told about the return policy. The customer service woman, Maria, said it was on the back where they had us sign. Nope. We were never told to sign or review their return policy. Our salesman, Ed **, gave us his cell number and told us we could contact him about anything. I texted him and all he said was “sorry. Salespeople Can’t get involved.” We got a reselection claim approved, but we just wanted a refund. I will never never do business with Bob’s Furniture again. And I will tell anyone who asks how crappy it is.

Bob's Discount Furniture Goof Proof Protection??? I purchased a sectional in 2017. Six to eight months after the sectional was in my home the piping on the sectional began to fray. Because I had the “Goof Poof” warranty I called Bob's and reported the problem. After a month of going back and forth with them they finally sent new seat casings and the service people came out and replaced it. However 6 months later I’m am the same place with this sectional. Only now the piping on the arms are fraying as well.

I REALLY wish I could've given NO STARS! First delivery - Chatham dresser was damaged. Returned and rescheduled. A week later the wrong sofa was delivered so I rejected it. Once the new dresser was set up (with mirror), I noticed how horrible the staining of the wood was and told the delivery guys (who spoke little English) I didn't want it. Well they took the sofa out and never returned for the dresser. Once I contacted my salesperson, he told me he would be in the office at 1 today but I can call the store when they open. WHAT?! Mr. Helpful and Accommodating has now transformed into Mr. GOOD LUCK WITH THAT! I'M FURIOUS and am now calling to tell them to come and get this piece of CRAP out of my apartment!

I've had my sectional in my family room for two yrs. It is not heavily used because my family spends more time in the living room than the family room. Anywho, I was removing the cushions to vacuum underneath and noticed a large tear front to back. It turned out to be a seam separation. I called, They sent a tech out and he even said, "This shouldn't have happened. I will report this to them. You should be getting a replacement." After three weeks I never heard anything so I called. The woman on the phone said this is not covered under manufacturer's warranty and has nothing to do with how it's made.

Paid in full and scheduled delivery weeks in advance. Had to travel 3 hours to destination address (vacation home) to take delivery "between 9:30 am and 1:30 pm". Received notice from dispatcher, the truck was unable to deliver due to road construction (which is _within sight_ of destination). Easily circumvented. GPS would LITERALLY have redirected truck around the block (5 minute detour). Dispatcher states he will call truck and call us with update. He omits it was the last stop for the truck which we discovered later. Never called back. Several calls and 5 hours later, customer service (at call center in Arizona) advises the delivery would have to be rescheduled...soonest, 3 weeks. It should be noted, Bernie & Phyl's furniture truck delivered to the same address, same day and time with no trouble.

Bought brand new bedroom set and mattress and box spring. They sold me a used mattress and box spring and headboard with UPHOLSTERY that was infested with bed bugs. No lie . The mattress. Everything. Pest control confirmed came from the furniture. My poor kid was bitten and I got my complex as a witness. Only had this since Aug 2018. Mattress was old and had bugs in it. I'm so pissed off and horrified. How can anyone buy from here. I want my money back. Suing and going to news. Over 1500 complaints. Can't believe this place is still in business.

Your location. Bob’s Discount Furniture and Mattress Store 500 Trotters Way, Freehold, NJ 07728. Furniture store. A day ago. I'm VERY UNHAPPY with Bob's Customer Service. I spent over $8,000.00 there and I've had several Issues with my living room set NOT One but two!!! My sales Guy ** was FABULOUS but Customer Service is unwilling to help me with an issue because they say it out of Manufacturer’s Warranty!!!

My Power Reclining Sofa Set was delivered on January 26, 2019. On the third day, the power transformer stopped working so we called customer service and they told us that we will get part within seven to ten days. After waiting when I called customer service to know the status of a part, they told me that I won't get it before mid-March!!! We just used the recliner for two days. So I and my Friends and family now decided not to buy anything from Bob's ever.

Just as the others were misled with Bob’s Furniture Store’s so called Goof Proof Warranty, so were we! Our salesman told us that it covered and damages that occurred within 5 yrs given it was not intentional. We thought Oh Great warranty! NOT! One of the recliner chairs on our sectional popped loose when my mother sat down and one of our bar stools has bulging wood on the base and leg opposite the screw on the other side as if it the tension is causing it to split. Naturally I wasn’t worried because we because it was covered under the warranty. I called to report it and was told due to my mother “sitting” down, that’s normal behavior not accidental behavior so it’s not covered and sense I didn’t know how the bat stool just cracked on its own, that too was not covered since there was no known accident that caused it!

This is a scam. When you purchase this warranty you are being told everything is covered. Shortly after purchasing living set it began to fall apart at the seams. When I called to have it repaired they sent a repair person to sew it by hand. He did one cushion and said he would return. Once he called in he handed me the phone and left. Now the customer service rep stated they cannot warranty it because this was not an accident. I realize this was not an accident it was poor workmanship or sub-par product. Then I was offered to purchase covers on my dime. My response was why buy more garbage. After spending thousands of dollars over several years. Bob will never get a dime from me. Wish there were negative star ratings.

Never buy from Bob's Discount! They have incapable drivers who can't deliver merchandise. Twice I waited for delivery and it was a no show. No phone call and no good excuses just lazy drivers that can't drive. I lost 2 days pay waiting for these morons! Very poor customer service reps that can find a good solution or willing to help solve the problem. I offer to pick up in store since driver were incapable of delivering and they weren't willing to work with me! Completely disgusted. I will never buy another thing from Bob's again. If I wanted my money back in which I paid cash they also told me up to 16 days for my refund. That's so wrong ! Shame on you Bob's discount furniture for ripping people off! I will tell everyone I know to never buy from them. How they are still in business I will never no!

I can't believe I have to rate this with at least 1 star. I'd go negative stars if it was an option. So severely disappointed in this sham of a furniture store. I knew that the quality of their furniture is sub-par but thought I'd give it a try just because it is cheap. The furniture started to fall apart pretty much right away so I called into their customer service dept. I should've read more reviews on their "Goof Proof" extended warranty which apparently only covers "accidental" damages. The sales person told me that it will cover everything for 5 yrs. BS! They will then explain to you what their definition of an "accident" is after they've evaluated your claim and deny it. You're better off spending the extra money on better quality with actual warranty coverage. Lesson learned and Bob's just lost another customer.

I have shopped at Bob's before and had a pretty pleasant experience. So when my husband and I were in the market for a new dining room table, we decided to go back to Bob's. It started with me ordering the table online and I received a call the next to day to schedule delivery. A few hours later, I get a message that the order was cancelled and my money would be refunded. They never gave a reason, but I had recently changed my name and figured maybe that was the why. Since I thought it was a name issue on my card, we reordered the table with my husband's card instead. At this point, I was not upset since they said my refund would come in the next few days.

I will start by saying I first placed my order for a dresser and a nightstand with Bob's online - after a couple of days of being unsure of my selection I went in person to the Worcester store. I explained my doubts to the associate - we looked around and I found something I liked slightly better so he made the exchange in the computer and seeing nothing was delivered yet it should have been an easy switch. I paid for my new pieces and waited for my credit on the previous selected pieces. Then I wait for the new set - delivery was smooth and delivery guys were wonderful and quick. Weeks go by and I never see my credit from before - so now I've paid for 2 sets - I called 3 times! They ask me to wait another 3-5 days every time I call - I call again and this time a little more agitated and lo and behold the refund was never even started - never processed by the first associate. Yaaaaaa. I finally receive my credit!

I purchased a adjustable bed and bed frame from your store in Woodbridge NJ on 1/6/19 with a delivery date of 1/9/19. On 1/9/19 the delivery driver arrived and informed us the wrong adjustable base was sent and the bed could not be installed. We refused the merchandise and it was sent back. I called the store on 1/9/19 to inform them and went there in person on the same date and a new delivery date was set for 1/10/19. On 1/10/19 the installers arrived and advised us the bed could not be installed since the footboard was not included in the delivery. I immediately contacted the store and customer service to advise them of this, and was given a new delivery and install date of 1/12/19.

We just received the Ventura bedroom set, the quality is very poor. On their website said that it is made of Poplar Solid and Cherry Veneers, well, it is actually made of MDF with very very thin layer of cherry. When their delivery guy delivered the furniture, they slightly hit one of the piece to the wall and cause the nightstand cracked, and this really surprised me, and I used the flashlight to see the cracks, it is MDF not real wood all around their drawer and body, I like their price and design, but it is really disappointed me that how they are not being honest with material that used on the furniture. Very very dissatisfied and disappointed with Bob's Discount Furniture.

I purchased a $2,700 sectional from Bob's furniture and the additional Goof Proof. The sectional had two ends that were reclinable and an armless reclinable piece. It is a piece of junk and do not buy furniture from Bob's. Their furniture is made terrible that's why it is so cheap compared to competitors. This is the second time I have purchased a living room set from Bob's in 15 years and both times the furniture looked at 20 years old after a year. We live in a home with no children and no pets. Just my boyfriend and I. Half the sectional was never used. All of the fabric started to tear away from the seams on the section of the sectional that we never sat on. It was almost like the fabric dried out or something and just started to split three pieces out of 5. Believe it or not the two that didn't have a problem with the two we sat in regularly every single evening.

I spend thousands of dollars on 24 pieces of furniture. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.

Two weeks ago I had a recliner chair delivered. Due to multiple spine surgeries I tend to sleep in it often. I also suffer from fibromyalgia along with several autoimmune disorders and a weak immune system. And am chemical sensitive meaning I can experience very bad allergic symptoms, headaches, stomach issues, etc. On the first night I did just that. The chair was made with polyurethane foam. The smell was so strong it cause my system to flare. Along with the fact the chair was much too hard for me and the footrest handle was not properly installed. Stuck out three inches from side of chair. I called the store. Explained in detail my issues, my health, the chair was too hard and the smell of the poly foam causing me to have a reaction and was allowed to exchange for something else.

Two accent chairs were delivered damaged. One chair had a rip in the arm and the other accent chair was damaged in the back. I called to report and there was a 10-15 minute wait time on hold. I was told they had to sent out a tech to look at damage so I scheduled and had to miss some work time. Tech fixed one chair but the other chair needed replaced which now required me to schedule another delivery, miss more work because they won't deliver on a Saturday unless its a new order. I don't think I should be penalized because their delivery service damaged my chairs or they came from the warehouse like this and now the delivery must be a weekday when I work. The day the chair was to be delivered I was in my way home from work to meet delivery people- I got a call from driver- I told him I'd be there in about 10 minutes.

I purchased the longest sofa Bob's sells on 11/17. About 3 months ago I noticed the cushions were going flat. This past New Year's Eve, my son in law sat down and we heard a crack. I wrote a Google review and Bob's did reach out to me. Bob's told me they would send someone out to look at the sofa in which they did and just left. It turns out the frame was cracked. The technician made a call with my phone to headquarters, gave me my phone back, made a quick beat to the door and left.

I called to see if my guarantee was still on. They told me yes but they said that my sofas are not covered in full but when they sell the guarantee they never say what’s cover what made. Sofas are peeling. They told me it was leather and it’s not. I am very disappointed because they never explain to you that their insurance doesn’t cover everything.