Bob's Discount Furniture Reviews

I went into Bob's in the reading area today around 2 pm and we were not greeted by anyone in the store. My we walked around the store looking at dining room table and even put the leaf inside of a table. We watched about 8 sales associate sit in one area and not one person asked if they could help us. Two salespeople even came within 5 ft but never said a word. So I walked around the store looking at other items that I wasn't even interested in and even walked right past the group of salespeople and not one of them asked if I was being helped.

I purchased a chair and side table that were to be delivered today. The delivery guys were great but unfortunately they brought the wrong chair (not their fault). They called customer service to let them know and the woman was so mean to them, tried blaming them for the error yet they just deliver what they're told. When she got on the phone with me she tried blaming the sales person until I told her I had the receipt in front of me and the sales person definitely ordered the right chair. She didn't apologize at all and acted like it was an inconvenience to talk to me.

I received a sofa and matching loveseat from Bob's Furniture Store in Columbia, MD as a gift. Loved my set, up until year 3. We moved across the country and settled into our new place. One day I noted the back leg had broken off so I attempted to put it back. Then I noticed the frame of the couch near the back leg section was cracked or broken. I have no clue how this would happen when all I have done is moved the couch from one side to another side of the apartment. We had purchased the additional protection coverage, so I filed a claim, which hold times were ridiculously long, for it to be denied in less than 2 minutes. I was told it's a manufacturer's defect and needed to go through the store.

Purchased a couch and motorized recliner two and half weeks ago. Told salesperson that delivery would need to be made up 6 flights of stairs. Salesperson said "no problem" and added notes to this effect in the delivery notes. First attempt, two men were sent and advised they could not deliver over 4 stories without another man. They said they were not informed of the flights. Rescheduled. Second time same problem occurred. Rescheduled again. Now on third delivery attempt and even though I reached out to our salesman prior to the delivery to remind him of the three men needed (and he assured me he contacted the delivery people), two men show up. We are done! Only solution the manager gave to me was to reschedule. Seriously?!! They may have great prices but if you can't get the furniture delivered...

Bob's delivery team did $1,400 dollars of damage to my stairwell walls installing a sofa upstairs. I filed a claim; 2 months later no word from claims. All we are getting is the runaround from other departments and the claims department. No one calls or reaches out to you even when you do your part and what they ask of you to file. Avoid this company. They lost my business for good.

Bought living room furniture. I have had three different deliveries because all or some of furniture was damaged. Customer service reps are the rudest people. Offered me as $30 gift card for my troubles. I want my $1500 back and this cheaply made furniture out of my house. Have put in a complaint with BBB and waiting on a response from NBC consumer investigative reporter.

I originally purchased a living room set from this company. After a few months the cushions started to sink, contacted Goof Proof and got the run around for months but finally got a refund and was able to purchase another set. The new set came broken and was told I’d have to wait weeks for a new piece. Was told I’d receive a gift card for the hassle but never did. Customer service rep would not provide last name and was extremely rude. New furniture less than a year old and is ripping already. They sell cheap furniture of poor quality! Steer clear of purchasing from them!!!

I purchased whole bed set from this cheaper company and also purchased Goof Proof from this cheap guys. Within 11 month bed frame broken. When call to customer care they said it covered by Goof Proof and when I call Goof Proof they said it just 11 month so it cover by manufacturer. Both are play football with me. So please aware by this company. Never buy furniture with them.

Read the fine print before purchasing a Goof Proof plan, because it's a HUGE waste of money. Big mistake that I didn't. About a year ago we had a flooding issue in our apartment which stained one of the chairs we purchased. I called and was told it wasn't covered because I didn't spill it personally and it was due to a burst pipe, but I could call my homeowners insurance and maybe they could help. Fast forward to this weekend, I personally spilled oil on my coffee table by accident and it discolored the wood, no problem surely this would be covered, so I called again. I was told because it wasn't food or beverage spilled it isn't covered. So essentially unless you go around spilling red wine or milk and not cleaning it up or leave hot pots on your table (not to be confused with bubbling that can occur from heat, they don't cover that, has to be rings and rings only) don't waste your time. I've already filed for my prorated refund.

Hi, I bought a couch for $$$ on October 2016 and after 1.5 years of use, I saw the seats are going down. I guess the material inside and the spring are not good to last even for at least 2 years. As I took a 5 year coverage, I called them couple of times and a guy showed up, checked it and told me that he is ordering it for me and I will get it in 2 weeks time. It was in the month of April. Then around May, I called the customer care, they told that they are currently out of stock and will send it by May end. After waiting for another month, I called them again and they said they already dispatched it, I will get it in 10 days time. Now it is September 4th and I still waiting. Very poor service. Very poor communication. Will not refer anyone to buy anything from this Store. All fake promises and forces the customer to go for 5 years warranty plan for $100. Please try to keep the promise.

I bought two bar chairs which turned out to be too tall for the kitchen counter. I looked up Bob's return policy and found that most everything is not returnable. If the salesman stated the return policy I don't recall. He certainly did not emphasize it. Now I will have to purchase two, more suitable chairs. How much money did I save by buying at Bob's? Not a cent. Be sure to check all the fine print before signing on the dotted line.

I bought a carpet pad from Bob's Discount Furniture two months ago in a unopened sealed Plastic container and I tried to return it for a full refund. They would not honor it at all. The minute you leave the store you're 100% out of luck for a refund. It is like buying a used car from a dealership. Like it is "AS IS". I already purchased a few items from them. I will not purchase any more items from them again!. I guess I have to go to Raymour and Flanigan.

I have 2 couches from Bob’s. Both couches barely made it a year without needing replacement cushions. It takes multiple long phone calls to Bob’s and months of waiting to actually get replacement cushions. Currently waiting on replacement cushions and after a month they sent the wrong ones and told me I have to wait another month for the right ones. Will never buy anything from Bob’s. Poor quality products and you will waste hours of your life dealing with customer service.

These guys sells me warranty for any accident, fire or cut. After two years when I call them for an accidental break they said this is not covered because of accident. Reason needs to be known. I can easily trick this if I cut with knife and call them. Seems like they are fooling with the customer and collecting $$$ in Goof Proof. I would suggest to stay away from these.

***BEWARE*** I purchased an all leather reclining sofa and recliner with a 5 year Goof Proof warranty for over $1500. After just 2 years of use the leather is cracking and peeling. They claim to be 100% leather... Obviously it is a cheap imitation. Customer service representative inspected it and claims it's normal wear. Upon visiting the store the Manager advised me that it does not look like normal wear for an all leather sofa and she would contact the highest corporate level to have the photos reviewed. Weeks passed without a call back. I finally got a response from her only because I went into the store. She said it's normal wear, she refused to give me the corporate name and number of the person she spoke to. I will never be purchasing from Bob's again and I urge everyone to go to another furniture store. SHAME ON YOU BOB'S!!!

We purchased an entire bedroom set for our daughter a little over a year ago. She was about to turn 4 at the time, so we spent the extra $200 on the goof proof protection plan... Let's start at the beginning. Bedroom set is delivered, and the dresser is a completely different color from the rest of the set. Sent it back. Dresser is delivered a second time AGAIN IN THE WRONG COLOR. (Entire set was white, dresser was delivered in silver and then brown.) Dresser finally is delivered in the correct color, and is severely damaged. Sent back again. Finally get the correct dresser.

I ordered a bed set in July, but the rails were not ready with the rest. The original delivery day was 8/4, but was changed to 8/17 so the rails were available. Then the week of the 17th they called us that they would not be ready until the 25th of August. Then this past Monday, 8/20 I received a call that the set would not be available until 9/7. After requesting to speak to a manager she informed me that the associate's information was incorrect and everything was still available for Saturday, 8/25 except the nightstand which would be available on 9/1. I agreed to reschedule the nightstand and confirmed the rest would definitely be coming on Saturday the 25th. She PROMISED.

I bought a bedroom set and it was not delivered on the date promised. A week and a half later is when I got it plus when it did get delivered the dresser was broken. I returned the dresser and 1 month later I still haven't received my replacement. I call Customer Service but to no avail. I do not recommend Bob's Furniture Co. to anyone!

I purchased a sofa from Bob's. The third party delivery company told me it is not their job to bring up the sofa three flights of stairs. After calling customer care and much arguing with the driver they bought up the sofa for me to find it seriously damaged in 5 areas. I received a new delivery date for a new sofa to come. When that day came, the delivery person left without word after seeing the damaged sofa saying they can't take it, it is too big, I should buy something smaller. I called customer care and the rep laughed when I told her the delivery people left after saying they will come back and did take the damaged sofa.

When trying to track your delivery expect long hold times, and lots of misinformation. The online tracker is a joke! For us it said the truck was in NJ when we were expecting a delivery in Manhattan and the driver finally called and said he would be there within half an hour. I likely spent over 5 hours in the span of two days to correct a wrong delivery and get the right stuff. The 9-1 window turned into after 2:30 with the tracker totally wrong for all of it. Almost impossible to get a real person on the phone and then they are using the same or similar tracker so not much good information. I will say Sharmain did an excellent job corrected the errant delivery and getting us on the schedule for the next day as we were moving into a vacant apartment and needs the bedroom for a 3 yr old. Bottom line is if you have days to sit around and wait, then get furniture from Bob's, if not forget it!

I initially purchased a bonded leather sofa and recliner along with the Goof Proof Plus warranty in 08/15. In less than a year, the sofa started getting little tears on the cushion. We contacted Bob’s furniture and received a new sofa. Approximately a year later and the sofa again had to be replaced for the same problem. Contacted Bob’s again and was told they stopped carrying the line of furniture because of numerous complaints. Was told I could purchase a new (and more expensive) sofa and they would apply the cost of the original sofa towards it plus buy another Goof Proof Plus warranty for the couch. Approximately a year and a half later, I noticed the bonded leather on the back of the recliner is shredding AND the sofa cushion is wearing out and has a bunch of little holes.

So horrible and ridiculous customer service. The worst customer service ever I got. They show you things like diamond and provide you like zirconium. I ordered sectional sleeping sofa. Representative, showed me memory foam mattress and made me to try it. I said okay, I want this. She made bill. She promised us to get delivery on 31st July, so we were expecting call from BOB but we didn't get any. When we called at store, they said your order is here, we forgot to call you. As we chose to pick up, we reached at store and got our stuff. As stuff was wrapped up, they said do not open right now, it will be hard to carry to our house. We said okay and we got at home with stuff.

Goof Proof! What a joke. Purchased the playpen section a little over a year before the seat cushion collapsed! In February 2018, I called customer service and got a runaround... Finally posted on Bob's Facebook page. A very nice man listened to my story and ordered a new cushion for me. It took over 2 month for that cushion to come, it arrived early May. I called and set up a date for technician to come and replace the cushion.

When I bought the furniture, I got the warranty; however, after 3 years the furniture started falling apart. I 2x submitted many photos via e-mail (difficult and time consuming process) and was refused help. I told them that I do not have toddlers or pets, so how did I cause the problems? They couldn't answer me. 1 example: Foam is coming out of the leg lift part of the recliner. I guess the furniture is cheap Chinese furniture.

I regret buying furniture from Bob's Furniture, I bought my furniture from them when I bought my house. All other furniture got delivered on the scheduled date but they didn't have the bed in stock so I had to wait for 3 more weeks for the bed to arrive which seemed a lot since I was moving into a new house I had no bed to sleep on. On the scheduled delivery date, they didn't deliver the bed and didn't bother to call me or give me a reason why. After a few days I called them and they never gave me a reason for not delivering my bed. I rescheduled for another delivery and that was supposed to be today but still no one showed up.

On 8/24/2017 I Purchased a sleep sofa from Bob's and a Bob-O-Pedic mattress for it. The cost $199.00 for mattress. Received the item Sept. 16, 2017. This was after several attempts due to size not fitting in my doorway. The original set ordered was a Queen sleeper sofa. We then changed it to a full sleeper sofa so the next delivery the sofa again didn't fit, due to the fact Bob's sent another Queen sofa. After several phone calls and rescheduling the set finally made it to my home. I was charged for a Maggie II Queen Sleeper. $699.00. Bob-O-Pedic Queen Mattress $199.00. Also paid $99.00 for the Goof Proof protection. The sofa was barely used and when I opened it to dust and clean found mold on the mattress and fabric frame of the sofa bed.

I have been a Bob's furniture customer for years and you would think I learned my lesson. We I didn't! I guess you get what you pay for. Less than 8 months ago I purchased a dining room set and it was just problems since day one. The day of the delivery the 2 men that did the delivery left my things in the garage because one of their employees had a hurt back. Why would you even send someone who can't do their job for this service. My husband had to come home form work and bring the table set upstairs and set and assemble it. Mind you we paid for this!! We called and we did explain and we did get a refund. Ok nice.

In a nutshell, I come to realize that all this time I am sitting on a toxic sofa (Luke sectional sofa) with terrible chemicals. I see on the site they now updated the description area saying the foam is CertiPUR or something like that, says low emission of VOC... toxic chemicals! My couch is older and they seem to not have any info to give me except that it is made with foam. My couch was before they started claiming the sofas were certified so mine isn't even slightly safe. Foam and polyester, flame retardants etc, you name it. It's in the couch. I have a 5 yr plan and I just want my money back and I want to be done with these couches made in China. I can even provide medical documentation of how sick I been over the course of owning this killer couch. People check your stuff!!!

I purchased a couch years ago along with the protection plan and Bob’s refused to do anything about the damage. Two years ago, I decided to buy my daughter a new bed and dresser and stupidly went back to Bob’s just for the prices. NEVER AGAIN! Her dresser and bed have chips all over it and some weird reoccurring yellow stain. Surprise, surprise, they won’t do anything about the damage because it wasn’t caused by a specific incident, rather, it’s their crappy furniture!!! DO NOT BUY FROM HERE!!! Spend the extra money for quality!

I bought a brand new sofa from Bob's in Manchester CT in 2013. I was told this sofa was pure leather. The sofa is now peeling with particles all over my living room floor daily, I don't even know if this material is hazardous and can be an issue for me and my family. I sent the pictures to Bob's and they are telling me it is not a manufacturer's defect. This is a ripoff and they should not be able to treat people like that. Just take a look at the images...

I ordered a Bob-O-Pedic recliner power after I got out of the hospital. I have spinal stenosis and degenerative disc disease and needed of decent recliner. I ordered the recliner online for it's difficult for me to get out now. When ordering the recliner I specifically said need to remove old recliner that I am disabled and unable to get rid of it. Lisa who I spoke with to arrange the scheduling had no problem with this arrangement. And tell the guys got here and said they could not take it. They said if I want to refuse it they have no problem taking it back.

My whole experience with this company was horrible, the customer service is terrible. My advice is to not waste your time or money with this company. Also if you want to finance any item, prepare yourself to be miserable and get random fees that "cannot be removed" & "were explained to you". Just a horrible experience.

2 months after purchasing Bedding from Bob's Furniture in Long Beach CA. Long Beach Town Ctr. my 9 year old son fell down on his bed and the whole entire frame broke. This was on May 24th - as of today NO Resolutions - Called 5 times and sent over 15-20 emails. Every time coming back with another message that they needed something else - this takes 15 business days each time this happens. Poor Poor CS as well as Bob's Furniture in general knowing that a child is sleeping on his mattress on the floor because his bed broke...

My husband and I purchased a recliner couch from Bob's Furniture. We purchased a five year warranty on the couch. It was faux leather, and the back of it started to peel after 3 years. I gave Bob's Furniture a call, to tell them. They would not cover the warranty, because they said that the company that made the couch was out of business. I asked them if they would give us a discount towards a new piece of furniture, even 10 or 20%, and they would not. I told the store associate that I would never buy from Bob's Furniture again. We have not purchased from them since.

My daughter relocated and we offered to buy her a living room couch. She's young and liked a sectional with cloth ottoman at Bob's. As a 60 year old, I recognized the stuff at Bob's was mediocre stuff, but she loved it so we got it. Sales staff there was great. Sofa was in stock, ottoman was 30 day back order. OK. Sofa was delivered promptly, no issues, except the delivery time was 6:45 a.m. WTF? Ottoman arrived a month later, FOUR BROKEN FEET. Delivery personnel said "store will send you new feet"... but they didn't tell us we had to call and file a claim with customer service. A few weeks later I called asking where the feet were, they had no information on me. Went thru the process with customer service and they said feet were on back order, 14 days. 14 days later we received a package from Bob's. Only ONE FOOT.

Worst company ever. Ordered furniture for 11 year old to be delivered and put together and had scheduled delivery. Took time off work- they came an hour early than scheduled start time so had to rush back home. OK fine with that. Techs then say they can't put it together because there is no hardware included and left the furniture in the middle of the room and wouldn't take it with them. I can call and have the hardware delivered and wait & 7 TO 10 MORE DAYS for it and when it arrives then call and RESCHEDULE a tech to come out during another window (more time off work). OR I can cancel it and schedule a time for it to be picked up (another 4 hours during the week) and reorder and take more time off for yet another 4 hour delivery.

Please don't get excited to see low prices of furniture because the quality is also bad. BTW it's not too low either, you can buy same quality furniture at much lower cost from some other furniture outlet. I bought around $2500 comprising of sofa, chairs and another leather sofa. And bought Goof Proof Plus Plan (insurance). One of the chair and sofa literally broke after few months. Called Goof Proof Plus insurance (which I bought from Bob's Furniture), they simply refused to process claim... so I recommend you not to fall into their tricks and gimmicks of taking this goof proof plan with the furniture. They are crooks... and will never buy from Bob Furniture again!

I had a scheduled delivery for today 07/26/18. I called at 7:06 am. Spoke to a representative that gave me a delivery window of 11:45-3:45 pm. I then received a call from the delivery provider at 8:20 stating I missed delivery. I call back to customer service and was told by another rep that she doesn't know where she got the time from. It was to be between 8-12. I asked to speak to a supervisor. Was told none available. None of them could not do anything and the previous representative didn't leave notes. Then tells me to reschedule for four more days from now. Bob's Discount is very unprofessional and does not care about the customer or proper training.

Bob's Discount Furniture sells you a "comprehensive warranty" which covers everything... or so you are led to believe. Until, you need to utilize the Goof Proof protection and lo and behold nothing is covered.

Bought $1600.00 worth of bunk beds. Paid to have them delivered and set up. The original quote I received was wrong - MISTAKE. First delivery attempt: Busted leg on the lower load-bearing headboard. Can't continue the set-up. Put back in the regular delivery schedule - MISTAKE. Second attempt: One box was missing that was key to completing the stairs/storage unit - MISTAKE. Bob's found an opening 2 days later to finish the job. 5 am that morning received an automated call that said the delivery was going to take place in one hour and 41 minutes. Checked the web page at about 6 am to see if there were any changes in the schedule. The web page now said my delivery was scheduled starting at 8 something am and the truck was on the Eastern Shore of Maryland even though the warehouse is just a couple of miles from my house - MISTAKE.

I had a complete living room set delivered by two men that couldn't speak English. They were sweating all over my tables and couch. They unwrapped the cushions in their dirty truck. There were so many stains and handprints on my cushions and couch, I had to call and complain. I yelled at the delivery men about their dirty hands and sweat all over my new furniture. I also notice they assembled my tables with half the screws. They didn't even tighten them. A leg fell off my end table when I moved it. So the factory had to send out a new couch and cushions and sent the rest of the screws/washers/bolts needed to fix my tables. I still would never buy from them again. The fabric has worn out so bad in six months on my $1200 couch. It's got pills of the fabric and collects lint. Buy your furniture anywhere else but this place!

My son just bought a townhouse and needed everything in furniture to furnish it. At the Monroeville PA location we found everything we needed! And he’s picky so that was great! Bought living room furniture, end tables, media center, dining room furniture and complete bedroom set. Our salesperson Helen deserves a raise. She was wonderful! And the crew from Milwaukee that assembled it was too! I believe they were Dimitruis and Matt but they deserve credit too! Only problem was table legs were not on truck so they are coming back which is easy to forget when you have as much stuff as we had on it. Lol! Thank you Bob's. Will be back when we need more furniture and will highly recommend them to everyone!

I purchased furniture from Bob's and due to having kids I purchased the Goof Proof insurance. I purchased a lot of furniture. When I had a problem with a spill on my bedroom end table which was ruined they informed me they would not cover it. I have since cancelled the Goof Proof insurance on all furniture I purchased. Even though it will be pro-rated it would have been cheaper had they just repaired my end table. I will never purchase furniture again from Bob's due to their selling of a Goof Proof policy that is not honored by Guardian. Feeling scammed.

I purchased a recliner as a surprise birthday gift for my husband. My son and I tried the one in the store and decided it would be perfect. Sadly, upon delivery we realized it was anything but. The mechanism on the side to recline was difficult to operate. Also the chair automatically laid back even when not reclining - presumably because it was a swivel chair also. My husband found the chair uncomfortable so I immediately called the store. We weren’t asking for our money back, just the chance to exchange it for one that would be better for my husband.

No stars!!! The worst in the business! Just like the number #1 worst cable company hated in America! Comcast!!! If you are a smart shopper! Go down the block! They will have the same items for just a little more buck$ & you get it within 3 days!! So, why would you wait weeks for cheap, broken furniture & no service from local store and/or Bob's own headquarters! (Ask for Susan **! She is on Bob's Sr. Staff!!! LOL). Bob's furniture is all made outside of USA!!! Made in China! Vietnam! Asia? They use chemicals that are banned in USA! Like formaldehyde!! (Use in embalming a body in death!). That's what it is cheap Wood SMELL like!!!

If I could give them zero stars I would. Their customer service has been horrific. The material on the ottoman ripped on the seam within a month and the board holding the sofa up broke. They sent someone to fix it but he told us it was not fixable. We have been fighting with them since to at least get a credit for the 2 pieces that are damaged. It’s been 4 months and they dodge our calls and now have said that they will not be doing anything for us. This is after purchasing insurance through THEM!!! Next will be legal action.

If you're thinking about buying furniture from Bob's Discount Furniture, save yourself the trip and just set your money on fire. I spent thousands of dollars on a couch and a Bob-O-Pedic mattress. The couch had a 5 year warranty and the mattress a 20 year warranty. I should have walked out the door when the salesman warned me about them basically never honoring the warranty. The couch fell apart almost immediately. Within 6 months it was trash. I blamed my rough family and did not go through the warranty for replacement as I'm not looking to get anything for free.

I have purchase numerous pieces of furniture from Bob's within the last 12 months. My living room sectional was purchased 6 months ago. Within weeks of having the seams started bursting. I called. They sent a tech to fix half the issues and was going to come back. The original issue has returns, seams burst in the same area and cushion never repaired. I am being told it isn't a manufacturer defect so they will not fix again. How was it a defect the first time but now it not. Very poor customer service. DO NOT BUY FROM BOB'S, THEY DO NOT STAND BY THEIR PRODUCTS!!!

Bob's furniture has zero customer care, has zero customer service. Sold me two loveseats with drawers that continually open on their own, due to a design error. Bob's has done nothing to compensate me to rectify this issue. Either my set doesn't match or I have to pay more money for a new set after going through three deliveries. All you get is screwed over once the furniture is in your home. I WILL NEVER NEVER SHOP HERE AGAIN. PLEASE DO NOT SHOP HERE. All these one stars should be a HUGE WARNING!

I have been trying for days for customer service to answer the phone. I have a remote with the inside exposed. It's cheaply made with paper. Paper has worn down to inside remote. No one answer the phone for hours. Force to hang up. Get no one on the phone ever. Will never buy from them again.

Your Pedro ** is a perfect delivery guy. In my 60 years of age, I have received many furniture deliveries but never seen so professional, polite, and so energetic delivery guys. With Bob's Discount, I am dealing for the last six years and we have received three deliveries. Presently, we were stuck up with Bob's Discount for the last one month. Bob's sent three different teams to pick up old couches and replace with new one. All three teams told me that these couches cannot be taken back from this location as it is very small and new couches cannot be brought in.

Please do not purchase the Goof Proof Plus. The sales reps do not know anything about the insurance or choose not to be transparent. The insurance covers very little. I purchased a bed and I guess after moving the bed around the boards got very loose and wouldn’t hold the nails in place. I called and asked for replacement. After uploading several pics and explaining to two separate departments (FYI) make sure your story makes sense or they won’t accept your claim. I was denied. They stated that the boards are not included in the insurance, however I could purchase boards.

Bob’s Discount Furniture store, the employees at the store are awesome. They do the best they can!! Great management at the Castleton store. However their corporate customer service is horrible, they will not work with you. Try to get some couches picked up, first customer service refused to return the furniture so we had a deal with the store manager. Then we had to wait over 11 hours constantly being updated that the delivery people were on their way. Then the delivery people never showed up. Then we called customer service who advised us that the employees decided it was too hot to continue working at 10 o’clock at night. But they can reschedule for next week.

We purchased their GOOF PROOF PLUS Insurance but can’t use it! Essentially they build a cheaper version of a comparable furniture product at a lower price. Then sucker you in to purchasing the "GOOF PROOF PLUS PLAN"! Our recliner came apart at the bottom of mechanism and tore the zipper, fabric and cushioning away from the mechanical arm that opens and closes the foot rest! This area of the unit does not come in contact with the person sitting on it and isn't subject to abuse. The same occurrence happened within the one year of the manufacturers warranty... in the exact same place! Seems to be a pattern here. This was replaced. Keep in mind. The factory warranty covered it! The chair is now 1 year and 5 months in our possession!

I visited the Villa Park (Illinois) store on June 16, 2018. I wanted to look at their mattress offerings. My first impression, as I walked into the store, was reminiscent of a sleazy 1960s used car dealership; at least a dozen starving salespersons were perched by the door waiting to swoop down and assist me. My sales associate was a pretty young lady that had difficulty in comprehending what features I wanted in a mattress. To continue, the mattress department was on the second floor, and to the horror of the elderly, the walking wounded, and the proponents of the ADA, there is NO elevator or escalator.

First off, I purchased a section sofa in 2015 with the Goof Proof plan. My sales rep told me everything would be covered including pet damage. This year, my son brought home a ferret who he had let out of his cage and he ripped a huge hole in one of the cushions, I called the Goof Proof and what do ya know, it's not covered. Ok, it's not covered, regardless I need to order a new cushion. 2 HOURS to order a new cushion and put through 5 different people to do it. This was back in May 2018. They told me the cushion would ship on 6/22/18 so I called today which is the 26th to see where it's at. Now they tell me it's shipping from overseas and it's now not going to ship until July 25th and it will take 7 to 10 days after that so I'm looking at an August delivery date. BUT they already took the money out of my account.

I purchased several pcs of furniture from Bob's where I spent 3500 late April of 2018. Stuff was delivered 2nd week in May. 3 days after having furniture we were going to have a family member come so we decided to try the sleeper, we couldn’t open it! Called Bob's. After 30 min hold for appointment for technical to come out to look at the sleeper and also show 2 cushions that the backs were ripped up due to staples coming out! So he comes out says, "Let’s see how long the arms will take to order. If not we will replace the couch." Great. Only 2-3 week, WRONG!!! I waited a month. Contacted them today to find out that I can’t use my sleeper til possibly late SEPTEMBER or OCTOBER. ARE YOU FREAKING KIDDING ME?!?

I purchased a recliner and rocker in Aug 2016 along with the Goof Proof Plus Protection plan. Suddenly, the recliner leather started peeling off from all the sides. Raised the issue with Bob and the insurance. Both says the issue is not covered through protection plan. But while selling the product they told me everything is covered through this plan! Very poor customer service, no respect for customer. Don't ever buy Bob Discount Furniture's cheap quality products. I will never ever buy or recommend anyone to buy anything from Bob's Discount Furniture.

We bought a power lift recliner in February of 2016, after I fractured my right arm and had surgery. I was unable to get up from my existing recliner because it rocked. We decided on the power lift to help in getting me up. When the chair was delivered the remote was cracked. They let us borrow one form the store until ours came in. In May of 2018 the remote blew out while I was in a reclined position. I had to crawl out of my chair and called Guardian as we had the goof proof plus. The hold time was 2 and a half hours. My husband remembered the cracked remote we still had and plugged that in. Again, it blew out the remote in the reclined position again.

Purchased a couch and loveseat a little over a year ago. Lost support gradually and began to have back issues since I sit on it several hours a day. Unzipped cushions and to my amazement it was so cheaply stuffed, like packaging material. Contacted the warranty company that I purchased it from that the salesperson claimed takes care of all issue but it takes care of nothing... so don’t buy. Called Church store and they rerouted me to customer care and they refused my offer of swapping the furniture for a better quality one if they have one to no avail... they are now parked in my garage because I will not risk my back since it’s doing better since I removed them from my family room. Poor quality and expensive for disposable furniture. Will not recommend them and will contact the Better Business Bureau for false claims.

""Never go to Bob's"". My name is Mathew. I have purchased worth of 5k furniture from the store in Schaumburg, IL on May 2018. I financed $4500 with Wells Fargo and paid $500 as a Personal Check. Bob's Posted my Check 2 times which 'cause $1000 came out of my Bank account. Which also cause me a non sufficient fund fee of $37 just because of their negligence. Bob's refunded my $500 but never refund me my overdraft fee of $37 which was completely their fault. Also they promise me to deliver a tv stand but after two days somebody call me and said they don't have it in stock and wanted to replace with another one. I agreed it and they delivered the TV stand.

My husband and I paid $6600 dollars for an entire bedroom set that when arrived, after tearing apart our stairwell because the delivery team of two refused to bring one piece up, it was obvious this bedroom set was NOT as expected! Once everything was finally upstairs I went up to see it as I had waited outside to be out of the way, the top of the bed was four feet off the floor! I had to literally climb up just to be on it and I was completely terrified once on it. It was not even safe and as my feet were at least a foot from the floor while sitting, it was a jump off the bed to the floor. If I were not prepared, in a position to save myself from a fall, I could easily be hurt. It is ridiculous that this can be sold with no warning to a customer that the combination of the bed with storage would raise the mattress top to a dangerous distance from the floor.

I have suffered emotional damage, economical loss, and my children have suffered physical pain because of Bob’s furniture. I purchased over $4,000 in Bob’s furniture kids collection. In September of 2017 I bought two twin Chadwick bed frames along with box springs and mattresses, I purchased a Madison full size and I also purchased another full size set along with the bed frame. We moved into a new apartment and purchased all new furniture from Bob's. In the end of May of 2018 I noticed my son woke up with bug bites. I first thought it to be mosquito bites as the window was open. A week later I notice I more bites and he was in so much pain. I called to have an exterminator come to check and he found that the bed frames were infested as well as the box springs of all four beds purchased from Bob’s. His professional feedback was that the furniture was already infested when delivered and the bugs were starting to produce colonies.

I have bad experience with their product quality. After couple of years of using the leather couches, the leather starts to come out and peels. Even I bought their warranty and even they granted me at the sales time that if I buy the extra warranty, I would be cover beyond the manufacture warranty. But all that was a lie. I submitted a claim and get rejected. They don't stand behind their product because they know it is terrible quality. Cushions started go soft after less than a year and they will NOT replace them even though I have the warranty. They are a ripoff. I will never buy from them again.

I financed a pair a bump beds from the program Acceptance. Now about a year and a half ago they broke. About 4 months into buying them I been calling and complaining since the issue occurred. They sent a people out to fix them. On one occasion the guy smelled like ** and said that he didn’t have the tools to fix the beds on him and that it was a dub on the second occasion. They made a 9 clock am appointment and showed up @7:30am when my spouse had to take the kids to school smh. I currently still all one payment on the beds. This affecting my credit.

We just bought a new bedroom set from Bob's and had a great experience. The salesman (Ralph) at the Wilkes Barre location was wonderful. Not pushy at all and took his time to explain each set we were looking at. Loved their free coffee & cookies. Delivery was also great! Arrived early and set everything up beautifully. Would recommend.

I purchased a red sofa with Chaise and ottoman. The first year it broke. They sent a technician out and he said you have to be skinny to sit on this couch where I am a little on the heavy side. He also said that this particular furniture was for a playroom. He would never have one in his living room. He was also overheard saying racial things. Ok. After he left I called Bob's and they replaced it.

Although we are satisfied with the furniture itself we are BEYOND frustrated with the delivery process. Originally slated for a Sunday they had to reschedule. Scheduled for Thursday May 24th in the morning. My husband took the morning off to wait for the delivery. Did not arrive and we started calling around maybe 11 am. They apologized and rescheduled for between 1:15 and 5:15 pm. My husband had to take the REST OF THE DAY OFF to wait for these guys. And what happened? They failed to show up. An entire day wasted waiting on what we paid $165.00 for. When we called and finally got through to someone the delivery was rescheduled for Tuesday TWO WEEKS LATER. In the meantime we had NO BEDROOM furniture. For almost three weeks. Unbelievably inconvenient.

I love my mattress from Bob's Discount Furniture. It is so comfortable and it is 11 years old and still perfect. No sagging and it is every bit as good as Tempur-Pedic at a fraction of the cost.

This company and what someone has to go through to get their furniture repaired after they have paid for it and the extended warranty through Guardian. I had to contact Bob's repair several time had to have a tech come out 2 times because the first time he didn’t put what the bedroom set need. It took over 4 weeks from which the furniture was damaged. Then they tell me I have to go through Guardian for a 1 time accidental repair because the frame is cracked. Call Guardian and it took me 2 hrs to talk to someone.

I ordered a bedroom set and purchased both manufacturing and accidental insurance for the set. When the bed frame broke they placed the blame on the accidental insurance company and Guardian refused to fix and replace as well. The customer service and manager are unprofessional and rude and they take your money and don’t provide the service you pay for. They are a scam and rob you for your money. They wouldn’t even return my money that I paid for insurance nor provide the service that I paid for! Big ripoff! I will never buy anything from Bob’s furniture store again!! I recommend nobody buy from Bob’s. I found the same furniture on Groupon for 75% off the ticket price at Bob’s!

If Bob's Discount Furniture was disrespectful to my son's emergency needs, Forget anyone else! They are nice when purchasing... then they don’t stand by their Goof Proof Plan or Warranty. I purchased the Bob's Low Rider Adjustable Device for mattress 9/2017. However, my son is quadriplegic, on a Vent for breathing and a trach. He has been In & out of the hospital for surgeries leading up to this nightmare of being ventilated. He has had very bad lung disorders with a collapsed lung, pneumonia, etc. The bed was supposed to help with him being able to sit up so it’s better for his lungs.

The sales people make it seem like you have to buy their warranty. Not sure why I had a problem with a draw on a dresser we bought. I called them the day we received it and got the run a round. I told them it needs a track. They said they will send someone over to look at it (WITHOUT THE PART). He shows up without the part and says I need a track. It will take 4-6 weeks to get. I should call him when I get it in the mail. Well it never came after many, many phone calls and hours of explaining the same thing over and over. I was finally told it was discontinued.

CUSTOMER SATISFACTION... I WILL BE GOING TO SMALL CLAIMS COURT... I don't think it's right that they took my money and they don't care about what happens after. DO NOT SHOP AT BOB'S FURNITURE IN VALENCIA, CA... THEY DONT CARE ABOUT THE CUSTOMER!!!

Ordered living room set online, price 1200.00. After placing order I had a problem with website and had to re-order, Bob's was transferred the money from my acct., then said they never received order and after "chatting" I basically got nowhere with them and had to contact my bank and start the "get my money back process" which takes up to 5 days or more, one big hassle and didn't get any help from customer care. PLEASE DON'T BUY AT BOB'S FURNITURE. NOTHING BUT PROBLEMS.

I purchased a $3000 living room sofa and loveseat a couple of years ago. One of the end recliners stopped working in the open position. I purchased protection warranty, so I wasn't too upset at the time because I thought it would get repaired or replaced. It's now been 2 months, 3 technicians and 2 replacement parts and it's still stuck in the open position. I'm now being told to wait another 72 hours for a phone call. Every time I turn on the TV I see the commercial and they claim to take care of their customers, well I disagree. If you are thinking purchasing furniture from Bob... Don't. Discount Furniture, discount quality and discount service.

I ordered a recliner with my livingroom set. The livingroom set arrived with no recliner. I was informed that the recliner was not on the order. I returned back to the store to re-order the recliner. It's been almost a month and today the delivery man shows up with the wrong recliner. I returned back to the store. A saleswoman offers me ice cream to calm me down. I'm sitting here waiting for a resolution as this is the 3rd day that I have taken off work for this one recliner. Everyone is confused in this store and they treat you very nice until they get your money. Stay clear of Bob's. I should have read the reviews before buying anything. Unprofessional and just a terrible experience.

Let's start with sleazy sneaky **!!! Order a new bed. Comes on a Tues morning. No hardware to assemble it. So they tell me Thursday and I will be compensated. So deliver comes. What did I get? 50 dollar store credit, look their return policy is no returns only replacements if defective. That's why they wanted me to wait before compensating me. Sneaky **.

I went into Bob’s Discount Furniture in Monroeville, PA on February 24, 2018 with the excitement of purchasing new Bedroom furniture. That was the last good moment I had in this experience. While I was browsing the store with my three children and my Mom, my Mom who was recovering from a recent back surgery, thought it would be easier to sit with my youngest child, who is a very energetic 3 year old and was just waking from a nap. My Son was very excited and wanted to sit on each couch. My mom was following him around to keep him contained as much as possible when one of the Salesmen – Pedro - told her, “Your child needs beat!” – I should have followed my instinct and left at that moment, but being excited for new furniture, I continued my shopping. Now, I do realize an energetic child can be frustrating at times, however, there is never an acceptable excuse to say something like that to a customer!

I went to Bob's Furniture store in May 2017, bought $3,400.00 in furniture. I was graduating from college after 30 years of raising kids and putting through school and myself I wanted to give my home a makeover. I will admit that Bob's Furniture was exquisite and I loved the designs. I hadn't bought furniture in 20 years so I was very excited. The floor agent discussed with me how he wanted to get me in this furniture on a special promotion. He discussed the promotion and sounded good, but never did he say that after 12 months you will be getting all this interest.

I ordered $7000 worth of furniture. The delivery driver showed up and immediately told me the king bedroom set was missing the rails to connect the headboard to the footboard, and that they wouldn’t be able to build my bed. They were also missing a dresser chest. I also ordered a couch set with a chair and ottoman. They showed up with 2 chairs and 0 ottomans. I called customer service and they told me they forgot to load the rest of the bed set on the truck and they scheduled a return for 2 days later with the rest of the bed set. They told me the ottoman I had ordered with my couch set was now out of stock until August. I ordered it in April and was never told it was out of stock??? I would have never signed up for a couch set that was out of stock until August.

Along with all these other poor reviews, here comes another. Not only was I on hold for 3 hours and I did not receive a phone call back when told I would. Customer service lady Gabby was so unprofessional and nasty over the phone. Cutting me off when trying to explain what happened to much couch, and not caring of my concerns. Asked to speak to a supervisor and was lied to stating they were in a meeting. Not only was I treated like a useless human via phone I was told they couldn’t send a technician to the house.

Been trying to resolve for 6 months. Purchased a dining room set for over $800. Everything wobbles, dents in wood, glass has scratches. No one wants to help since they already have my payment. DO NOT PAY CASH!!! Now the screws have come out of the wood on chairs, can not sit on these, 2 out of 4. I am sure it is only a matter of time and the others will fall off. They are located in a difficult spot to put back, so useless. Useless, just like Bob's Furniture. This is a company which will go out of business soon. They are a FAD and going to get as much $$ then, move on. Please don't purchase from this company. Go to a place where YOU MEAN SOMETHING and are VALUED. Not here.

I purchased couches in 2016 and found that the leather is peeling, when I contacted Bob's about it the representative at the store did say that it was bonded leather and that they no longer sell this product because of the issues of peeling. So I started a claim with Bob's Furniture and sent all the supporting pictures and they denied my claim because they state that that is normal wear and tear? What!!! Since when do couches only last less than a year? 1000.00 later and now I'm stuck with these peeling couches that are disgusting to look at. Foolish me. Before I had this issue resolved I decided to purchase a bedroom set for my daughter which I JUST CANCELLED, they don't deserve my business or anyone else's!!! Buyers beware!!!

Leather lounge chair arm (less than 2 yrs old) is peeling. The repair did not fix it. They used markers to fix it and of course it does not match. They used a cheap leather. Wish I had known, I would have paid a little more and got something of quality. Very disappointed. Will not recommend Bob's to anyone. It may look the same as the name brand products but I assure it is not!!! You get what you pay for.

Purchased a sofa bed, chair and ottoman ($1100). Sofa bed leg hinge broke at a weak point in the metal. Goof Proof (Guardian) would not cover it based on a phone call, because it told them it broke when my son was getting out of bed. By their narrow definition, this is not an "accidental" damage. Was told to call Bob's since they have a 5 year manufacturers warranty on what they call motion beds. Well, Bob's sent a "certified" technician to look at the bed and take pictures. I was called several hours later by a representative who apologized and said the tech did not believe it was a manufacturers defect. The tech was here for a total of maybe 5 minutes, looked at the broken part for 30 seconds, took 2 photos and left.

Bought a power reclining sofa from Bob's and was encouraged by salesperson to purchase the Goof Proof Plus insurance for $129.99 for 5 years of coverage on the sofa. Right seat broke. Called for service on Tuesday 1-16-18 and after 56 minutes on the phone, was told service tech would come Friday 1-19-18. Tech came, said needed an entire new carriage mechanism and he called their parts department and put me on the phone with them. I was told by Emani that the part was on backorder and wouldn't be in till the beginning of April!! I called April 7 and was told by Robert that he saw that the part was still on backorder and that I would be sent an email within 24-48 hours with a status update. I got that email and it stated that NOW the part would not be in till the middle of MAY!!

I am writing to request a refund on the Goof Proof insurance purchased with my furniture in 2016. Recently I tried to file a claim for a rip in my couch. The insurance company told me that because it was in the seam it was not covered, that I should use the 5-year warranty since it was in the seam. You sent a repairman out but he also said it was not a manufacturer issue because it was ripped by a person. Which it was caused by a school bag getting snagged. So we called the insurance company back and they said they would not cover it because it was in the seam. This is a bait and switch scheme. I am requesting either (1) the couch be repaired or replaced (2) a refund for the Goof Proof protection.

I purchased $8300 worth of furniture from Bob's. The biggest headache is their delivery system and their exchange policies. Bob's Furniture promised me for this breakfast with Bob's delivery scheduled from 6:30 to 9:30 in the morning. On the day of the delivery, the delivery driver just decided to show up at 2:30 in the afternoon which I am already at work. So, I rescheduled the delivery again (It is hard to schedule the availability of our condo's elevator). So, the second time the furniture was delivered, I have to keep on waiting and waiting until when the delivery will be coming. I have to cancel my other activity just to accommodate the delivery. As a customer, it is so inconvenient. Bob's will deliver when it is convenient for them. As the goods were delivered, my bedroom was assembled invertedly and the nightstand drawer was broken.

OK, here's how it works. When you call to file a claim (like I did within the 5 year Goof Proof Insurance coverage plan), you will be asked a bunch of questions which seem innocent. They're not. Bob's insurance provider (Guardian) will use your answers to disqualify you. In my case, I was asked when the damage occurred. Honestly, who walks around their house checking how their furniture is doing?? Unknowingly, I replied that I was not sure, but a maybe a month or two.

It was time to purchase a new mattress and I decided to give Bob’s a try. After all, those commercials were catchy and I figured I’d save some money. After all, what could go wrong? Well, EVERYTHING. I made the mistake of purchasing my first mattress online. Within a night or two of sleeping on it, I knew it wouldn’t “work” for me. It felt like I had maybe an inch of memory foam on top of plywood. My fault, I didn’t try it out before I bought it. So I went in store and explained my problem. The salesman helped me out and I thought I found the replacement bed I needed. The only problem was the foundation I needed was out of stock and I’d have to wait nearly two weeks to have it delivered. It was an even exchange and delivery was free. He informed me that if I needed to return the bed again, I had up to 90 days and this time I’d have to pay for delivery.

I bought a dining room table, chairs and cabinet set from Bob's, spent a few thousand dollars. They sold me the Goof Proof Insurance. OK fair. The table, aside from showing all scuff marks on it, got a chip in it, few months after purchase. I called Bob's, sent pictures and they told me not an issue for them. Call Guardian (Goof Proof). I called Guardian, sent them pictures, followed up with them, had to resend pictures and had to chase them. After weeks/months of chasing I finally got someone who told me it's not an accident, it chipped from normal use. Not an accident? I chipped it purposely? Of course it was an accident, it happened accidentally, does that mean something different?

I have purchased worth of 10k furniture from this store. I have major issue with my loveseat. One side is leaning down so if you see from far distance you see loveseat is not balanced. Technician came by few times to inspect it and they do commit that there is an issue but when you call 1800 number they are saying TECHNICIAN DID NOT FIND ANY MANUFACTURING ISSUES. I been hearing same wording every time then where the issue came from. I AM TELLING EVERYONE please stay away from this store and never purchase insurance. They are gimmick too. I don't want to give them even one star. MINUS 5 stars is my rating. I don't like rating to businesses to hurt them but this one is EXTREMELY BAD. BAD SERVICES and PRODUCTS. Now decision is yours.

My Mom and myself have purchased furniture from My Bob's discount furniture such as couches, bed frame and table and chairs and to be honest their quality of furniture is not the best quality. Looks are deceiving, the furniture wears out rather rapid and does last years as it should. I purchased a $2000 recliner set and have had their "technicians" come to my home multiple times to try and correct the fact that all of the recliners individually as well as the center piece tip over. The couches do not stay linked together, they come apart very easily. When in the reclined position, if you were to lean forward a bit or if a child were to lean against the foot rest area the couches will tip forward.

Purchased a dining room set with included table, chairs and buffet server. Unfortunately our table broke so we called Guardian and within a few days I received a credit to go purchase a new table. Was told someone from the store will call once my credit is available... which never happened. So I go online and they no longer make the same table that we have. Called their customer service team and was told they will help me out with perhaps a new buffet server or a credit towards a new one since they no longer make the same matching top as the table. Was given the run around for a month and they declined me. Once again no one ever called me! What kind of CUSTOMER SERVICE IS THAT? So now I'm stuck with a broken table and a credit only good for a missed match buffet server. Save your money & go elsewhere!!

Purchased furniture a year ago. First couch needed to be replaced because the furniture was shredding. We did not even have it for a month. I called because the replaced couch shredded again and the loveseat is ripped so bad I am so embarrassed. Bob's Furniture is such a ripoff.

I met Greg ** as I was strolling through the Bob's Furniture store on Allisonville Road in Indianapolis. I was looking for living room furniture. My mother had recently passed and I was looking for a few new pieces for the home. Greg showed me a few things that I might like. Then he let me have some time to myself to look around. Greg never pressured me or led me to the higher end furniture. I bought an extremely nice living room set that is super comfortable. Greg is an awesome individual! I went back a week later and bought a very nice bed with a great mattress from Greg. I am having lower back surgery soon. He made sure I had the right mattress for my 61 year old body.

I went to Bob's Discount Furniture too once. Customer service told me that I can refund my couch and when I walked in the door I got sprung on by a sales rep that didn't want to hear what I was there for. He just wanted to sell me something then he walked away from me. Once I found a manager they scheduled my replacement. I have had this couch under a year (still under warranty) and it ripped. We called customer service and said they would either give us a new couch or give us one for the same price, they said the material our couch was made out of was defective. So we went with the same couch just new material. They delivered me a ripped couch 2 days later! And the driver set up a new delivery of another couch!

I bought a coffee table from Bob's Discount Furniture. When I opened the box it was severely damaged and missing important pieces. When I called them they agreed to replace the table. The serviceman assembled it and left one of the legs loose. I tried to tighten it but was unable (EVEN THOUGH I HAD THE CORRECT TOOL). They sent a second serviceman who used a hammer to pound the screws in damaged the top of the table. Do not buy furniture from Bob's. You will be severely disappointed. Their "customer care" people will accuse you and insult you.

Purchased leather power reclining couch and loveseat. Delivered day before Easter 2018. One of the seats were ripped and the recliner didn't work. Came following week to replace it with far worse. One recliner didn't work. Came again following week to replace it but didn't bring a replacement!!! The worst customer service EVER. I WAS TOLD ALL SALES ARE FINAL. This was not brought at your pit. She said she'll credit my account. They will pick it up but my REFUND will take 7 business days!!! Great. How am I to buy something in the meantime??!! Guess I'll be sitting on the floor for a while... NEVER EVER AGAIN. MY sister had problems too with her bed... Gave her a hard time then came with a totally different mattress.

This past December I ordered the Tuscany bedroom set from BOB’S. Came out to $3,015. I thought it was really nice and pretty affordable for what it was. I opened a Bob’s Discount Furniture credit card through Wells Fargo to make the purchase. The day of my delivery I was all excited until I saw the furniture was all damaged and broken. The delivery guy told me he would take pictures of it and someone would come to replace what was broken. I had total faith for whatever reason and made a payment of $800 on the BOB’S credit card because I like to pay off my debt fairly quickly.

Bought brand new furniture that was delivered on April 2, had to call customer service during delivery that the curio cabinet was broken. They informed us that the repair technician would come out in 3 days, then was informed next day that the technician would be there in 2 weeks to repair. Technician said had to be replaced, another 2 weeks and new one gets delivered today and again damaged, called customer service and they said that they would deliver again on Saturday. So after missing 3 days of work and having to cancel plans for Saturday, they informed us that they would give us $75 gift certificate for inconvenience, that does not even cover lost wages (3 days off of work) and having to cancel plans for next delivery, and all the aggravation of dealing with this situation. Let's see if the 3rd curio cabinet is good or damaged.

I purchased 2 couches and 2 recliners. After 3 days I realized that what I sat on in the store was NOT the way this furniture felt at home. Absolutely HATE it. I contacted the store to see if I could exchange it, but of course they said no! Thanks for nothing! This is the second time I have been unsatisfied with them. I will not be returning or recommending them ever again! I hope they go out of business because they SUCK!!!

You are given 12 months to pay without interest. I specifically asked and was told that there were no minimum payments due so long as the balance was paid within 12 months. 2 weeks after the first was due, I was contacted by Wells Fargo because I had "missed" my payment. I explained what was said and paid twice the minimum and was told since I paid 2x the amount, my next payment was not due the next month, but the month after. I paid twice the next month, but the third month I paid twice but was charged a late fee.

The furniture is defective, they sell the guarantee but never solve any problem, I have reported several times a problem I have with a recliner for which I paid $1,600 from the second week after I bought it and until now the only thing I have been told is that It is wear and tear, I use 2 weeks! Idiots. The supervisor apologized and said that she has to be guided by her technician's report, said technician only took pictures of my recliner and left. Please be careful, save yourself the displeasure and do not throw away your money as it happened to me.

I bought protection plan for my sofa set, I have tears which the stuffing is exposed on the seam which doesn’t look like it was stitched from the manufacturer and the frame where the sofa and chaise meet are bent in and after numerous calls both of their technicians reported that it was how it is made. The seams are reported as normal wear and tear and there is nothing they can do about it. I finally asked for a refund on my protection plan in which they now indicated that it’s nonrefundable.

We bought close to $7000 worth of furniture from their Wilkes Barre store back in September 2017. The first time they delivered, the couch and dining room set were the wrong colors. They redeliver in October 2017 and got the couch right, but dining room set was still wrong. I spoke with Lori, the store manager, and found the dining room set on the showroom floor was a different color than what they were actually selling to customers. I did not like the color and did not find anything else on the floor that I liked, so she said she would issue us a refund for the dining room set.

I ordered a bedroom set for my granddaughter. Waited 10 days for delivery because they said the footboard was on back order. On the day of deliver, they keep pushing this time back. It finally came 2 hours late. The delivery guys were very professional but they set up the bedroom set and then realized there were no slats for the bed frame to put the mattress and box spring on. The delivery guy suggested we go to Home Depot or Lowe’s and have them cut 3 slats for us. Very irritating at the point. Called customer service to see if can just come pick up the slats at the store and they told me no. I would have to have them delivered in 5 days. I told them that was unacceptable because I waited long enough. They told me that was policy. Or they could put them as an add on which may or may not be delivered the next day.

Bought a dresser thinking I was getting something better than having to put it together. Didn’t do research on what I bought. White Spencer dresser was delivered and placed in bedroom. Now is not because of the horrible smell coming from it. Found out it was made in Vietnam and made with formaldehyde. Was not informed of this. The smell is nauseating. Have had it outside. Nothing is helping. Will never buy anything from Bob’s again. 430$ I spent on a dresser that is stinking the house and making me sick. Don’t buy the Spencer dresser!!!

I have been waiting for three weeks for a day to come and get my kids bedroom set. Riding every time with Bob’s is an issue. They don’t wanna be out most of my kids furniture. Customer current service is horrible. Delivery person out his wires don’t have no sympathy. They don’t respect customers. District customer awful. My kids been sleeping on the floor for three weeks and Bob’s do not care. After I bought a bedroom set from Bob's Discount Furniture my experience with my furniture has been the worst ever ever ever ever experience. So where we stand at another week without my bedroom set being built for my kids to sleep.

Recliner was not operating. Called for service - chair is 3 months old - service man came on time, on the day chosen. He determined it was transformer - he had me talk to service dept on phone - I was told transformer had to be ordered & it would take 2 months for transformer to come in! So I have a chair that is 3 months old - will not recline so it is unoperable for 2 months!

Worst customer service! No help, no solutions, bad delivery team. They were "unable" to deliver an item stating that they didn't had access to the building; they didn't ring the bell or call me so someone can go and open the door, someone call from a private number to informed me that they have left the building because no one was home, there was 3 adults waiting at my apartment, they never call so someone can just go downstairs and open the door. Been waiting on them for more than 10 days to deliver the couch and every time I call, the only solution I get offered is to wait for another delivery date.

Bought furniture from Bob's Discount Furniture in 2014 with goof-proof (not the only ones). In 2017 the leather on the loveseat alone started cracking and peeling and the cushions on the couch and loveseat started separating. Called and one person came out to tell me it was not his department. Called the other department for them to tell me there was nothing they could do. I let it go... Bad choice. Now it's gotten worse. I wrote to Corporate office with pictures.

First time we purchased our furniture at Bob's Discount Furniture we were not satisfied at all. A piece of chandelier fell off on the (Bob's) glass table and broke the glass. Goof Proof didn't work for that type of accident (they told us to contact home insurance- insane!). After that, living set started peel - not covered again. We said never again. But, two years ago, we needed a cheap piece of furniture for kids bedroom and ended up in Bob's store. While walking through the store we stopped next to sectional that had interesting design. Sales lady started her job - we said we're not interested in purchasing because of previous experience... The manager took over, apologizing and promising new material, better quality as well as new company (Goof Proof protection- extra cost, but covers everything, accept pets damage). Deceive!!! We purchased kids bedroom (not just a piece), dining set and the sectional.

I have had a very negative first experience with Bob’s in Robinson and unless this is made right, I will not be a future customer. I was sold a Libre 2 sectional in coffee with a Bob-o-pedic Sleeper which needed to be special ordered on January 26th 2018. I was assured by salesman “Tall Bald Dave” that the delivery would be ready in 6-8 weeks. This was reiterated by the customer service rep that took the full payment the day I purchased the couch. It is now April 2nd, and no couch or eta. I began calling at the 6 week mark (around March 9th). It was explained to me by Tom at Robinson that it looked like the estimated completion was March 30th (9 week mark), but that if it updated to sooner I would be notified. I checked in once a week after that to be told the same. Tom stated during one of my check ins that he would be able to do a credit once the couch came in on the 30th.

The Goof Proof Protection Plan don't cover nothing. They just take people money and don't give the service is problems. I have two chest dressers in my house and two twin sized beds and they are all messed up and the goof poof protection would not cover it. Why. I don't know.

Soonest re-delivery date was the following Tuesday. Tuesday arrives, no set. We call, the warehouse canceled the delivery. Why? The "refund" was processed wrong. We told them, "We don't need a refund, we need a pedestal." "Oh! Ok, we'll schedule that and get it out to you. Soonest delivery date is Thursday." Fine.

I purchased a chair and ottoman from Bob's Discount Furniture. I opted not to purchase the warranty because of bad reviews pertaining to company honoring the warranty appropriately. I purchased the chair November 2017. Delivery was scheduled for 6:45 a.m. I assumed I was their first stop, however my delivery wasn’t made until after 10:00 a.m. Delivery status kept changing and updating. After super nice guys delivered, I was asked to let them photograph chair to show no damage. They apparently missed a small tear near back leg that I noticed just recently. Chair has not been moved since set up. Noticed tear when I dropped throw on floor and bent to pick it up.

My experience in the store was great! I guess it would be when you are selling merchandise. I bought a twin bedroom set. The set came and was damaged twice. I never complained because on the third attempt it was fine. I called to ask if my final payment can be one day later than the contract date and she told me no! Even after I explained the issues I went through for this furniture. I'm never purchasing from this establishment again!!!

I live in Maine. Bought living room furniture online for us to pick up. Wasn’t going to spend the delivery charge. Spent 2,000. Drove 2 hours to pick up get it home and no legs. Called as soon as I got home which was on hold for at least 45 minutes. When finally got someone she didn’t even have my order. Took a while then told me it’s going to be 3 months before I got them from China. Got them 2 months later and no screws to attach the legs. Again call a call center, on hold for a while, said they would give me a credit of 150 within 72 hours and a month later still don’t have it. Please stand by your word. Will never buy furniture again but will take that credit and put towards my girls' new homes. For all the money you spend on commercial ads, maybe you should focus on customer service.

I have booked my furnitures (beds, sofa, dining table, etc.) from Bob's Furniture on 03/4/2018 whereas expected delivery was 03/24, Today is 03/31 and we still waiting for delivery. Without letting us know Bob's reschedule my delivery date as there one of the ordered item went to back order. My 8 year old kid is having asthma and it is getting worst as she is sleeping on floor as her bed not been delivered by Bob's. We called customer care multiple time but they are saying they can’t delivered the stuff prior to 04/03 as their trucks are full till 04/03. I won’t recommend anyone for Bob's as their service is below worst.

I ordered a living room set: loveseat, sofa, cocktail table, end tables, and lamps. Delivery was scheduled on a Saturday. Before that delivery I wanted to add a TV console to the order. They told me it had to be on a separate order and because the Sat. delivery date was locked out, I had to have a second delivery date. That meant I had to be home for a four hour window both days. Saturday comes and they deliver the first order. The three piece reclining sofa was delivered with two right sides and a center. Left side was missing. The extra right side had to go back.

I have bought mostly all my furniture with this company and never had a problem. I got a dining room table, sofa & three bedrooms and happy to say it has been over 9 years without a problem. I believe it’s how you take care of what you have. I always shop around and compare. Sometimes it’s not only the quality, but also the name of the store that will cost you more.

Being on a limited budget, we purchased Bob's ripoff Furniture's Maggie Sofa about 3 years ago. On delivery, it was NOTHING like the floor model. The cushions felt like they were rock hard and overstuffed and the back cushions way too soft and held to the sofa frame by noisy annoying velcro that made noise every time you moved. We had the sofa one week and were so unhappy that we called our local store (Southington CT) to complain and ask what we could do. They advised us that it was already too late to make any kind of exchange, were extremely rude to us and their only solution was to put the cushions on the floor and walk on them to soften them up. Seeing we were getting nowhere (In retrospect, we should have called our credit card company and issued a complaint through them) we tried the floor routine and naturally it didn't make one bit of difference.

I had to go back to Paramus store today to exchange a mattress, nothing wrong, just not a good fit... A saleswoman, Gail, came up to me and asked if she could help and I said, "Oh I am just here to look for a replacement mattress." I also said, "Is my salesman here..." He wasn't in yet and she said, "I can help you look." Now, knowing I wasn't going to purchase anything new, this woman took the time to make sure I got what I wanted for the replacement. She had me lie on the mattresses and turn over and was kind enough to have me try quite a few. Well, I found one with her help and then her work started. She had to contact the office of the returns and pickups and set up with the computer, and being on the phone the credit for the return and the new purchase and she was as kind as she could have ever been...

We purchased a king size bed in January, 2018. We were told the headboard and footboard were on back order. Mattress and foundation were delivered in January with a frame. Today our headboard, footboard and rails were delivered. I asked if they could help me take the frame apart that was temporary for us. I was told they couldn't do that. Upon assembly of our bed they did not put the foundation on the frame or the mattress. That was left for me to do. I would think that putting those things on the frame would be part of the job. Even though they did not come at the same time, they were purchased at the same time. I will not be returning to Bob's for future purchases.

I was visiting some friends and family in Indianapolis and they wanted to take me to the Bob's Furniture because I had heard they are going to open stores in California so I wanted to see what kind of furniture they had. From the very start as I walked in I was greeted by a young man named Matt **. He was so helpful and very knowledgeable on my questions, Because of this young man when I get back to Cal I will be going to the California store and purchase my furniture for my home, I wish that all customers sales folks can be like this young man. Good Job in hiring such a respectable and knowledgeable man. It's a plus for your company.

Upon delivery the two delivery men who were speaking privately to each other in Spanish informed us that they were unable to fit our pieces into our home. They did not actually try but took a picture that appeared as though they had tried. They then said that if we offered them cash they would break company policy and bring it over the balcony. We told them that wasn’t a good idea and they said there wasn’t anything else they could do and did not explain any further options we had to us. They left the pieces on our porch and had us sign “for delivery” without explaining what they were actually having us sign was a waiver taking any responsibility of the pieces off of them and onto us.

I called Bob's in need of last year to have someone come and look at my living room set because the cushions has springs in them and it's very hard to sit on them. So they sent someone and he called customer service and the woman told me I would have the replacements by the end of January. Jan 31st arrived. No cushions, I called they to me Feb 22nd. Feb 22nd came. No cushions. I called again. Rep told me Mar 22nd.

STAY AWAY - What this company has become is absolutely appalling? We have been purchasing products from them for over 10 years, most recently we purchased a new bedroom set. Delivery Service was built on lie after lie starting with the driver that came to my house. They trashed my house, damaging the ceiling and the molding. Mis-installed my daughter's bed. Damaged the dresser and foot board, found out later the chest of drawers drawer was busted. Knowingly sent out damaged replacements to replace the already damaged furniture. Never contacted me on how they were going to correct the situation, instead waited until I called them. If it was one instance or one employee I would not be this vocal, but clearly there is a pattern that just cannot be ignored.

Had a technician from Bob's come over to look at the arm on the Chaise lounge because it had collapsed when my son used the armrest to push himself up. The technician came, looked at it and called up customer service, the technician left after dialing them. When I spoke with customer service they stated it was not a manufacturer defect or an accident so it is not covered. How can a technician see through the fabric to determine it was not a defect. Now I have a Chaise lounge that has no armrest and I feel like they take advantage of the consumers with the Bob's Goof Proof.

So I bought a couch and got the Goof Proof plan (must purchase if you buy any of this furniture, terrible quality). After a little over a year, there is a big bump in the cuddler sectional of the Charisma couch and the middle section of the loveseat. Always were off from the beginning but we were told it would settle the foam. Called Goof Proof, They said we had to call Bob's 'cause it sounds like a manufacturing problem. Bob's comes and looks at it. Guy that is here takes apart the cushions. Says, "Oh wow. There is an indent. That’s not normal." Said they will call in 24-48 hours.

Had a bedroom set delivered 2 weeks ago, set-up paid for. Delivery guys informed me there were missing parts and couldn't put the bed together and customer service will call to arrange. Spoke to customer service and they informed me parts were in stock and would be delivered to my home in 3-5 business days and to call back to arrange for a tech to come to my home and set up the bed. Also called the store manager where we bought the furniture from and he too call customer service and was told the same thing, that the parts were in stock and will be delivered to my house in 3-5 business days. After waiting a week and a half and no parts delivered, I called the store this time and was told they will call customer service to get an update and call me back since they were real busy. After a few hours, they called me back and said customer service stated they sent the parts FedEx and they should be to my home any day. That was a Thursday.

I bought my first furniture in one of the Bob's in January 2016 which including "goof proof" came to a total of $3,000+, at that time I was very pleased so in December 2017 when I was moving, I decided that I was going to my local Bob's store in my new town to buy new furniture which I did, made a purchase that, including delivery, came out to $5,698.21. After all that was delivered I was still needing more furniture so I went online and ordered what I needed which included a dresser at a cost $501.13 and an Avenger Power Reclining Console Loveseat and matching Sofa as well which including delivery and taxes came to a total of $862.59 each. With that said, I am going to explain my issues below.

DONT BUY FURNITURE FROM BOB’s... THEY ARE DISCOUNTED FOR A REASON!! I CALLED FOR SERVICE... 2nd time since I had this dresser???? Bob’s tells me they send service and deliveries by your address not your availability, even after requesting service after 4 pm, they come yesterday 7:45 am. After my daughter tells the service guy she is leaving for work, he ask just to see the dresser... He takes apart my dresser drawers, and tells Nisha to tell me to call for a reschedule???? I call and they say... They will send someone out but can give me a time!!

Bought 5,000 worth of products. Bought the protection plan. Furniture started peeling within 3 years of use. Cheap quality and then when you call to use your “Goof Proof” plan they give you the runaround. Customer service is not trained at all and do not provide any accurate information. They don’t even sympathize. Also be prepped for 2 hour wait times when you call for help. It’s a waste of money! Will never everrr buy from them again! Buyer beware!

I bought a sectional living room set with a Chaise Lounge which was quite expensive, so I purchased the Protection Plan. In February 2018 the armrest collapsed as I was getting up off the chaise lounge. They refuse to cover it stating that it was wear and tear. The set was not even a year old and they refuse to repair it or replace it! Mind you it's just me and my wife that sit on the set. We have given them a lot of our business and money! That ends now! I am very disappointed with them and will never buy another product from them. My business will be going elsewhere in the future and I will be sure to tell everyone to beware purchasing anything from them!

I recommend the public and the people of this great nation to never purchase anything from this company. I had the unfortunate pleasure to deal with their different teams, from sales to customer service, to deliveries. I purchased a bedroom set and had to wait over 2 months to have it delivered. When it was finally delivered, the mirror was broken.

I truly would like to tell the public not purchase, Bob's furniture, they are the worse because they ask to put warranty on your furniture and then no one comes to fix it. They have many excuses. Go Raymour & Flanigan. They are worth it. They live up to their expectation.

I read all the bad reviews and got nervous but I couldn't have been happier with the customer service and delivery. They told me it would be between 2 pm and 6 pm but I was getting update Texts on my phone and they ended up delivering a little after 1 pm. Driver and helper were very professional and set up the mattress and took the old one with them.

I received a wood chair splintered at the back and I was told that they would absolutely exchange. No problem... until there was and suddenly it was the natural integrity of the wood... splintering is normal in the Bob's Discount Furniture world to be on a chair. Horrible customer service, supervisor literally hung up on me telling me she would do nothing for me, nor would she return it, and to not waste my time going to the store because they wouldn't help either, terrible customer service... moral of the story you get what you pay for... if you want low quality furniture with low quality people work in their customer service department I encourage you to go to Bob's if not then I suggests staying far away... horrible experience.

We went to Bob's to get a bedroom set and the two times it came to the house the sets came Damage. Talked the sales team. They said that they will put a yellow tape on the Furniture and when I looked at it there was no yellow tape on it. I was talking to their Customer service and a lady name Jessica was rude then we talked to the store and they gave us our money back. Very bad experience at Bob's.

The morning of the day I expected my furniture to be delivered, I went online to track my order. I noticed that the furniture was going to the WRONG address. I called the Yonkers, NY location, where I made the purchase and was told that I had to reschedule the delivery. Frustrated over this solution, I explained that I made arrangements to stay home to receive the furniture today and it's not acceptable that I be inconvenienced again over a mistake on their end. I asked to speak to the manager and was told that a manager would not be onsite until after 3:30.

We purchased bedroom furniture from Bob's Discount Furniture store and added on the accident warranty with our purchase. The furniture became damaged so we submitted a claim. The claim came back that we were able to replace the furniture and a credit would be sent to the store to pick out new items. Since the damage was not significant we decided to keep our bedroom furniture and use the credit towards a new ottoman and counter chairs. When the new items were delivered they set up the new furniture but then tried to take the old damaged furniture that we were keeping. When I notified them that was incorrect, after a lengthy time on the phone with customer service they ended up taking the new furniture and putting it back in the truck. I spent the entire day on the phone with their store, customer service, warranty department, and delivery team trying to straighten it out.

I ordered a bedroom set online over two weeks ago. I set up a delivery for the furniture at the Merrillville, IN. Location. I was told my furniture would be delivered this past Wednesday 03/07. Well, I called the day of to see around what time the furniture would be arriving because I could not track it. I was told that they canceled the deliver but they did NOT call me to notify me when or why this happened! I asked the Merrillville rep named Lashonda where my order was because I paid $1,899 and no one was considerate enough to notify about any complications. She told me, "I'm sorry but there's nothing I can do about your delivery not coming. It's a problem with accounting." She also said that there wasn't a number for the accounting department that I could call.

Bought electric sofa and love seat at 110 store in Farmingdale, NY. Three weeks later motor got stuck in up position. Guy came to our house said we need motor and he would order it. Two weeks later wife called cust service on hold for 20 mins always, (btw), said it was never ordered. Said they would order for Feb 15 2018. Couch broke Oct 2017. Called Feb 25, they said now motor won't be in factory until March 25, 2018. I threatened to sue, after another 30 mins on phone they said they would deliver the whole section that broke on sofa, exchange it, now 1 day before the delivery (it's now March 7, 2018) they canceled.

I was delivered a broken dresser. The company said they will deliver a new dresser a week later. On the day of the delivery, the driver called and said he will be at the house earlier than expected and asked us to be at the home at a certain time. My wife changed her whole schedule to come home early and accept the delivery. After waiting for an hour she called customer service and they said that the delivery was cancelled due to poor weather. No one called and let her know that the delivery was not coming anymore. Bob's prices are decent but the service is the worst I have ever encountered. We have no idea when the dresser will be delivered and if it will come in working condition. I rather pay a little more but know that I will getting proper service and furniture that is not broken.

Five Year Goof Protection Plan: Should be zero stars but there is no option like that. Simply don't buy it. It's all about to pay for protection, and after, you on your own. They decline any service after. Waste of money. I bought a table where some stains appeared after few months. Customer service, told us, it's our fault because we placed cups and plates on it. So smart answer.

Great savings compared to other brands such as Catnapper by Jackson Recliner, La-Z-Boy Recliner, Ashley Recliner. They all had very similar with same features.

We went online during holiday sales this year around Valentine's day, my fiance and I were looking to buy a couch for our living room. We found we had a store located in Carle Place and was told by Sherrifa **, a sales representative there said that we would be able to apply a credit to a paid in full purchased couch. We had purchased a bed prior from Bob's furniture and was told by Sherrifa that when we have it serviced that if it was unable to be fixed or replaced that we would be able to receive a store credit. My fiance had the service representative visit our home and he signed off on the iPad where we would receive the credit due to the fact that they do not make our bed anymore and that there are no parts available to have what is needed to fix it.

Customer service is great and very helpful and friendly. I went to the Hamilton N.J store. The employee that helped me was Kevin. He was such a great guy. He really help me make a good decision on a sectional and their delivery team was great also. His name was Artemio **. These guys were well managed and very careful moving in the sectional and they set it up fast and clean up afterwards. I love the sectional. It feels great and very comfortable. Thanks Bob's for your great service.

All the furniture at Bob’s looked good but turned out to be low quality. Their customer service to fix issues was just as bad. Sofa love seat and recliner started sinking shortly after purchase and the recliners makes noise going up or down.

Let me start off by saying the Natick store worker were really nice and refunded my money without an issue and sympathize with me. Ok so I had my neighbor wait for my items to be deliver. Mind you I had to pay him. When the three deliver men came they tried to put the sofas in the elevator. My neighbor told me they only tried one way and to put it in and when my neighbor ask to tried another way the deliver man told him, "I dont get paid for this" and told my neighbor to have me get refunded. So my neighbor called me to tell me. I ask to speak to the deliver man over the phone. I could hear him say, "No I'm not talking to her."

Bob's Discount Furniture makes poor quality furniture, and does not abide by the Goof Proof Protection plan that has been paid for. They refuse all claims, and only once asking to speak to a supervisor did I get a letter saying they were providing two options for my defective bed frame. They would give me a check for something that wouldn't even begin to cover a new bed, or they would give a credit to the store for almost enough to cover a new bed... However, the next day they sent an email saying the store credit amount was actually a mistake and is now lower... Again, not enough to buy a new frame, even from them.

I purchased a living room set from Bob's Discount Furniture in October of 2016. Within weeks, the seams began separating and the cushions began flattening out severely. Technicians were dispatched, per the "Goof Proof" warranty, which is listed on their site as follows: "Your coverage includes unlimited in home service for covered accidents. When a covered incident occurs, a professional service technician will come to your home at a time convenient to you and restore the stained/damaged area back to factory standards at no cost to you. This means you will never pay for a technician to come out to your home, never pay for any parts, and never pay for labor within warranty. If a stain/accidental damage cannot be restored to factory standards, the damaged piece of furniture will be replaced, at full value, without any additional cost to you!"

I paid extra for the Goof Proof guarantee and the material is peeling from the Bob's Furniture cleaner that was given to me upon purchase. The reclining Loveseat isn't even a year old! I do NOT recommend anyone do business with Low Bobs in Chicago.

I bought all my furniture for my new house from Bob's Furniture and they convince me to buy protectors for the mattresses and their 5 years Goof Poof warranty which is a scam and bogus. After 3 years The lazy couch frame broke, the arm rest got weak and cave in, the mattress got a huge stain that went through the cover protector. I call in the claim and they schedule someone to come out with a 2 hour window. Waited 3 hours which they never came. I call customer service.

3000.00 for a leather sectional and we can't even sit on it. The chemical smell is so bad it gave us all headaches and burns our eyes, throat and nose. 3 weeks later and it still smells bad. I have to block off my living room with a blanket so we can't smell it. I have had 3 leather sectionals in the past 18 years and they never smelled like this. (Ashley and Wolf's furniture) They smell like leather. Bob said it's nothing they can do. It's not a manufacturer issue. Really!!! You made it. I am so upset. Don't buy anything from them. It's not worth it!!!

I purchased a dinette set with a leather bench a few years ago (still within the supposed 5 year manufacturer's warranty and the Goof Proof Protection Plan). Called the number for the protection plan and was told they won't cover it because I can't attribute the rip to a specific incident. Called Bob's customer service, submitted photos of the rips as told and they said it's not consistent with a manufacturer's defect. So what does that say? That this is just not meant to last more than 5 years? Terrible, terrible customer service. Obviously, you get what you pay for. In the future I will never support this store. Do yourself a favor - spend a little more money and purchase a better quality item.

Bought over 7 grand at Bob's Discount Furniture. The sofa and chair had manufacturer defects and is basically falling apart. Cost about 800 for both. I bought the Goof Proof Protection Plan and told anything under 2 years was covered no questions asked be it manufacturer of customer damaged. Hence the name Goof Proof. NOT true! Even though I only had it for a year and a half! I contacted Bob's. They sent a guy out who took my report with pictures. After 2 weeks of hearing nothing I called and they told me not to worry. Someone would contact me. Never happened.

Absolutely horrible customer service. I've been fed lies and my patience is gone. When buying their Goof Proof plan make sure you understand. You'll waits MONTHS for your furniture to be fixed. I will never shop or recommend this awful store.

Bought a sofa, loveseat, recliner and tables back in 2015. Had repeated issues with sofa and loveseat back cushion seams coming undone, middle support leg in sofa breaking off, and end and coffee table leg connections coming loose. Customer service is absolutely no help, total runaround (Goof Proof is a joke). When a tech did finally come out to check cushions, he said we got what we paid for: “It is DISCOUNT furniture,” he said. Well, I finally got rid of this garbage, took my losses and bought something made of better quality and construction at a local furniture store - buyer beware!!!

We bought a bonded leather loveseat/sofa set with Goof Proof insurance in 2016. When the loveseat peeled we contacted Bob's who agreed to issue a return authorization, but only for the loveseat. That would have been fine if we could get a replacement but the model was discontinued. We tried to contact them about replacing both pieces so we wouldn't be left with mismatched furniture but got stuck in the vicious cycle of leave a message/nobody calls back. Frustrated I called their corporate HQ in Mass. The man who answered the phone put me through to a v-mailbox and of course, nobody returned my message. I called back the a week later and got the same guy. I explained my frustration and he said he was only a call taker, and then transferred me to the same v-mailbox!!!

Purchased a Dining Table and chairs. 1 of the chairs broke in half. Contacted warranty company (45 min wait) only to find out they won't cover it, they gave me another number to call. Another 30 min of waiting for the same answer from the different warranty company. The old saying is correct. You get what you pay for, in this case, it was junk. The warranty is useless and they have lost a customer.

Do NOT do business with Bob's Discount Furniture. I purchased a chair as a Christmas gift - purchased in November. The day before the scheduled delivery I get the first of a series of excuses from Bob's Discount Furniture as to why it would not be delivered. All the way to February - no chair - of course by that point way too late. Bob's Discount Furniture offered NO compensation, just excuse after excuse. DO NOT DO BUSINESS WITH THIS COMPANY.

The worst experience that I could ever had in my life was buying furniture from the Bob's. The quality of the furniture is extremely cheap and so is the after sales service. Please don't be fooled for purchasing their Goof Proof Plus where they charge extra money to take care for your furniture for next five years and once you pay that money and ask for assistance they will have very attractive excuses of saying no as this is not covered in the plan. The company full of gimmicks from top to bottom.

I had 3 rooms of furniture delivered from Bob's in the Bronx, New York, in late December of 2017. One of the items I purchased was a entertainment unit. I DID not get a chance to look over the unit because of other things going on in my apartment during my move. Within a week and after not having even used the entertainment unit, I noticed several cracks in the wood. I drove down to the showroom in Bay Plaza in the Bronx and spoke to the salesman, who put me in touch with "customer care". To make a long story short, today is 2-10-18 and I am still waiting to resolve this issue, even after writing a return receipt letter to the CEO Michael Skirvin. My next move is small claims court. Stay away from this company. You may spend a little less money on their furniture but you get way less in service.

Hello. I been a customer of Bob's for about 6 to 7 years, I have bought my 2 bedroom sets, and the kids 2, still have my dining table from 7 years ago. But my wife and I are very disappointed on the new bedroom set we bought from you guys, one of the wood retainers that held the mattress broke, and every so often I have to put the screws that fall from the frame back on. The tall dresser has had an issue since they put it together, the drawers open on their own, we called. They came and said it was the design, so I guess it has a poor design.

This furniture store the WORST and WORST customer service!! I bought bed, mattress and chest 2/3/2018, Rockville and they delivered them 2/7. At first, the delivery man told me they can't remove the old mattress and box spring because the salesman forgot to tell them. I bought the mattress because he said they will remove them so I ordered it. The delivery man said it's MY fault, you need to contact him, this is not my job... Etc. The second, They did NOT set up the bed properly. Many support woods parts should be attach the ground but they did not fix attachment properly at all. So support parts are moving upside down every time. Also one of the storage drawer was cracked!! And some screws was not straight!! The third, Every drawer of the chest did NOT open smoothly, someone came for fixing yesterday but still not smooth!

Got mattress in 11-2010. It has rips stuffing coming out of it. I went to Bob's. Gave me a hard time. The guarantee is only good if they say so. Got to have a tech come see it, take pictures then maybe they say they only guarantee manufacturing defect. They didn't say that when I got it. Got lots of excuses.

Purchased a recliner/sofa in 2015. Have had several issues and after a struggle every time they have fixed the problem. In Oct/Nov 2017 we had seam separation and tears. They said our pets did it, which they didn't. They ordered us a seat at no cost and said they would install it when we get it. Since that time the same thing is happening to the right side and I call Guardian and they state that Bob's CS should handle it and that I paid for 5 years of coverage. Called Bob's. They sent me back to Guardian who again sent me back to Bob's. This is ridiculous, no one wants to help.

Bob's don't stand behind the Goof Proof protection plan that they sell to consumers. I called to set up service to my furniture due to me moving from one place to another. I scratched the furniture coming inside of the house and they said that's not covered! WTH... I feel that it a ripoff!!! Not to mention you're placed on hold for over thirty minutes for poor customer service.

It's been 3 years since we bought a 100% 3 seater leather sofa and bought 5 year protection. When we bought the sofa, the sales representative clearly told us that any small damages to leather, stitched, accidents will be covered. They said Bob's Discount Furniture will come to home fix the issues. There are 5 different areas in my sofa where the stitches are separated and leather is damaged. The customer care representative came by to home and he reports to the customer care that the sofa is as per standards. He reports that due to the usage that wear happening is common. We paid 1100$ for the sofa set and its pure leather not used often. The customer care is rude and hasn't resolved the issue. I wouldn't recommend BOB's.

Bob’s Discount in Merrillville sucks. We ordered furniture (Living Room sofa) on Monday. Delivery was supposed to be today. They called and told Terry between 2:30 and 6:30 it would be here. They call Terry and ask for directions, because they can’t find the house. The store apparently got our address wrong. Which is weird because we have a card and our bill gets here. He corrected that, and gave directions. They call back. They still can’t find us. They say we are not on Google Maps. Which is bull. Terry gets irritated. So they start calling me. They say they are in Lowell and Dot laws will not allow them. To drive the hour and thirty five minutes to get here.

I purchased a power bed frame and mattress for my disabled brother from Bob's Discount Furniture in Brookfield, CT. When I was looking for a bed that could elevate, I told the salesperson I was unsure if the bed would work for him and his physical limitations. The salesperson assured me that I had 90 days to return the bed if it didn't work for my brother. That was the reason I decided to buy the bed; because I had the option to return it if it didn't work for my brother. I spent $2,239.00 on the bed frame and mattress.

Bob's does not stand behind their product. The leather on the chair faded away and was told that it was not covered. Had it accidentally ripped or burned it would have been. I will never purchase anything from Bob's again.

We ordered a sectional that seemed nice and comfortable at first. Within a year you'd hear doings popping and creaking sounds. Then two years later the product is like sitting On plywood. All of the stuffing has flattened (not overweight). But don't worry I have their crappy Goof Proof service that I fell hook line and sinker for. Nobody answers this number. Multiple nights of waiting for 30-45 minutes On hold. Eventually just call a local upholster and get it fixed. This whole experience follows an incident where we bought a rocking lounger that creaked like crazy. The expert came out right away because it was just purchased and I said I was going to return it. He told me the creak was a normal function. Lol. He did spray some WD-40 in it which left grease puddles On my floor and didn't fix the problem. This business really is horribly run. Buyer beware.

This delivery company is absolutely terrible. Living in the city makes it difficult to receive delivery from large trucks. Completely understand. But the way this company approaches this is terrible. They did not find parking and told me that they would go around the block. As I stand outside for the next 20 minutes the truck never came back. No call, no notification or heads up from the company that they left. I call the driver's number and he laughed and said, "Ya we left a while ago. We couldn't park the truck."

I don’t recommend this business or the goof proof plan they try to sell you. It’s a joke. The telephone representatives are incredibly nasty, rude, and make you angry. Robyn one of the supervisors via telephone is rude and not willing to help. The furniture will break in a year and if you forget to say “accident” when calling in your claim, they automatically disregard your situation and send you to the manufacturer. They are a phony company who take your money and don’t care what happens afterwards.

DO NOT BUY FROM THIS FRAUDULENT COMPANY! I hate myself right now, I let Bob's stupid commercials overpower my normal, rational, and logical way of purchasing an important piece of furniture. I only wish I had come here first, before stepping one foot in that store of liars and cheaters. Less than 4 months ago I purchased 2 small couches for around $1,000, they look like I've have had them for 4 years! I wasn't expecting Walter E. Smithe... I knew I was getting lower quality merchandise... But I wasn't expecting to just throw away ALL my money. These guys are the biggest joke ever, if you want a couch that looks good for a few weeks, they are perfect, but any longer than that you're screwed!

We ordered a windowed bookshelf from here in September, only to find out that the top two windows are defective, no problem, we thought. We'll just return it and they can send us another one. After sending us another and having the same problem with 3 different returns they decided they would FINALLY give us the floor model over the phone, fast forward 2 days later, we get another callback telling us that they are not going to send us the floor model but send us another set. It is January 25th now.

Bob’s Discount furniture is quite the gimmick, they operate as a shady business, and I can’t see how they expect to last with the customer service that they provide. They go against every reputable business logic in this country. Instead of making things right with the customer, which would be me, they chose to have me write a bad review instead. The day the furniture got delivered the delivery driver took down a 100’ section of utility wire falling in our driveway. It also arrived with a broken chair, which we then had to wait a week for and go pick it up ourselves within a time frame of a couple of days before they sent it back??!! Even though we paid for it!

If I can rate this company at 0 star I would. I bought furniture, took a 5 yrs warranty for all that I bought. The associate explained and we found it necessary to take cover. After my chest broke I filed a claim which took a different turn where I was twisted left and right from it being replaced; not being able to fix, not carrying that brand anymore, to crediting me some amount which never happened to not being covered. Customer service reps being so rude to me covering lies of each other from stores to corporate offices to get away with it. It’s a rip off scheme with them lousy furniture and they want to exploit customers much they can. Am not the only victim to experience this but with me it’s not over... Do Not buy from this Fraud company!

I purchased a 3-piece furniture set in 2012 and within 2 to 3 years of purchasing it, I had to have 2 pieces replaced which was done without any problems at all. I was impressed. Fast forward to January 2018, the final piece of the 3-piece set has been cracking and I actually put off calling about the protection plan because the holidays were coming up.

Don't buy furniture from Bob's Discount Furniture. Here's why: When they delivered our couches they sliced through one so we had to wait extra to have both our couches. Our sofa's transformer blew out two weeks ago. It took two tries to get someone here to fix it. Only to find out he didn't have the parts on hand to fix it in that trip so they ordered them to be sent here. Called today because our loveseat broke last night and is now stuck in the up position and because it's electric we can't do anything about it. They can't send anyone until Thursday. In that same call today I found out the parts won't come in tentatively until APRIL. 3 MONTHS FROM NOW. They won't give us our money back to buy new, manual couches they will only exchange based on what the tech says on Thursday. I've never heard/experienced such bullcrap in my life. And we haven't even had the couches for more than 6 months.

I unfortunately purchased a couch that was too big to get into the elevator of my apartment building. From the salesman on the floor, to the delivery people and the customer service follow-up call they couldn't have been nicer or more friendly. Expecting difficulty when I returned to the store, I was able to select another couch without any problems at all. My new couch will be delivered in a few days and I couldn't be happier.

Bought a 3 piece sectional that quickly ripped at the seams. Sofa was delivered faulty and would not hook together. A tech came out and tried to sell me on "just do this and it's fine". I had Bob's come out and deliver replacements 5 different times. After months of calling and waiting on hold for 1-2 hours, I accepted the sofa. I have been to the cleaners 5 times so far to have them stitch the seams as the cushions just keep ripping. It is a lost cause to keep repairing the cushions. If you lean against this sofa you can hear the wood cracking. This sectional fall apart each and every day. I have attached pics of this sofa I have had less than a year. Let this be your warning. Do not buy anything from Bob's Discount Furniture!

I purchased an adjustable bed and nine inch memory foam mattress, with a mattress cover/protector, as well as a full bedroom set for a guest room, as well as an office desk for my fiancee. Besides issues with broken desk and threats to charge me extra to deliver a replacement desk, the mattress cover, which cost $69, is now falling apart. We were told when we purchased the cover that it can be replaced every six months. I called Bob's and was hung up on once, then called again and placed on hold for twenty minutes. Used the chat feature and was given the number for FabriTech. I called FabriTech and sat on hold for ten minutes after hitting the customer service number. After ten minutes they played a message saying "welcome" and offering another number for customer service.

I purchased the Reclining Sofa & Power Reclining Loveseat from Bob's for $3000+. My sofa was discolored and teared in just in few months. I tried to call Bob's with my concerns, but they were not addressed, but rather I was turned down as I had not purchased the insurance. The Bob's couldn't strive for the quality for their product or tried to address consumers concerns.

I purchased 2 very expensive leather power recliner sofas for both of my sons' new apartments and within 2 years they started peeling! I also purchased warranty which they would not honor when my sons called to complain. This also happened to one of my sons' friends who also purchased this sofa. Total for both was over $2600.00. I would never go back to this store and purchase a doormat.

The fiasco started a year ago. I purchased a bedroom set for my daughter. It was delivered almost 3 weeks later, broken!!! Both side panels were delivered split in half!!! Waited another 2 weeks for new panels, they were delivered, but with no screws!! Waited another 2 weeks before they finally put her bed up. 10 months later the side panels split almost in half, the drawer was misaligned and so it came off the hinges, the desk legs were loose which made the desk wobbly.

This place is a complete nightmare. Don't ever purchase from this place ever unless you want defective furniture that is not the same furniture as in the store when it arrives, the customer service department is useless and never helps anyone, and nobody is helpful. Nevermind the fact that I paid a lot of money to furnish my house 7 months ago and I still have no furniture in my home that I paid for, they are robbers. Liars and foreigners. DO NOT PURCHASE ANYTHING FROM THEM!!!

I purchased a Mercury power recliner 2 years ago. After less than 1 year the power stopped working. They sent a technician out who said it needed a part and it would take 3 months. After calling customer service and threatening to sue... they replaced the chair. Less than a year later the same problem occurred. This time however the chair froze in the fully reclined position. I suffered a severely sprained wrist, a wrenched back, a twisted ankle and neck injuries from a fall after having to climb out of the chair. There was no other way to get out of the chair. This time I'm not even bothering with customer service... I am filing a law suit over the safety issue with the chair as well as personal injuries.

Purchased a “leather” sofa from Bob's about 2 years ago and it is already falling apart, and peeling. I had a warranty and they refused to honor it. They acknowledged the sofa was defective, poorly made and was discontinued because of it. I highly advise staying away from Bob's like the plague.

I am a single guy that never turns down advice as far as the decor of my home. Ammara ** is the salesperson that I had the pleasure of doing business with. There was no pressure by Ammara to steer me toward expensive items, or anything that I disliked. Instead I felt that I had known Ammara for years and I felt very comfortable with her. While at BoB's I was not followed around by a salesperson like a little puppy dog, which is what happened at another store. I am very happy with my purchase and the service that I received. BoB's Discount Furniture is very lucky to have a young lady like Ammara, because she makes a person feel right at home. I have been to other furniture stores but none can match Bob's, in price and super friendly staff. I will send family, friends to BoB's. Thank you BoB'S and Ammara.

I purchased the goof proof warranty to cover my furniture. They make it sound like it's the best thing to buy but it's not when it's time to use the warranty. They deny everything. Also when you call customer service is terrible. You're on hold at least 30 min before you get to speak to anyone. I will never buy from them again. If you decide to buy there don't buy the warranty it's a scam. My daughter bed broke cause she was playing on it. I removed it from the room so they said I moved the furniture so it disqualified the warranty. So I just decided to toss it out.

I ordered a Credenza from Bob's Discount Furniture on 12-27-2017. I was told that I would be receiving a phone call on 1-3-18 or 1-4-18 regarding pick-up. On 1-4-2018, I was informed that the Credenza was in the Store and could be picked up that day at our convenience. Customer Service was excellent from everyone in the store from sales, office, warehouse/delivery. The credenza was professionally packed with the proper packing material. No assembly needed. The credenza was not damaged. Highly Recommended Store: Bob's Discount Furniture.

1st time purchaser of two faux leather power recliners from Bob's in Woodbridge, New Jersey. The both chairs have had to be replaced for a total of four times. Now, the newest replacement if not working at all. It is stuck in the open position and I almost killed myself getting out of the chair. The ideal situation is that they take both chairs back and give me a full refund (back to my credit card). I have never had so much trouble with furniture and have never been so inconvenienced with the breakdown of both chairs. Even the auto industry has a lemon law!

Me and my girlfriend ordered a living room set... And when it was delivered the guys destroyed the baseboard heating by dropping what look like the leg of the couch on it and didn't say nothing... SMH... $750.00 in repairs... The guys that delivered the furniture knew what they had did... Never again...

Ordered $4,500 worth of new furniture from Bob's in Farmingdale N.Y on 10/9/2017 which included 2 new beds, king mattress, 2 full mattress, 2 foundation. First deliver when my bed was put together workers stripped the screws and couldn't straighten bed, took pictures and told me I would get a new bed. After 10 day called Bob's. Said they had to send a someone here to try to fix. Took more pictures. After not hearing from Bob's I called back and arguing, Bob's would not allow me to speak to a supervisor, I was told a new bed would come. Delivery came and the team could not take apart my bed because the screws were stripped. Took pictures again. After a week of not hearing from Bob's went into store and spoke to Anil, store manager Over 1 hour, Anil called Corporate and they told him customer will take bed apart, and Jenny corporate manager would call us back.