Bob's Discount Furniture Reviews

I purchased a sofa two months ago and the leather is already peeling off. I called customers service to make a claim. I was told to go back to the store for a reselection. At the store I was told that they don't have any notes on the account. I call back customer services again and they told me to keep the merchandise, that all they can do is fix it. I don't want to keep a bad quality sofa in my apartment. Bob's has the worst customer service. The worst quality!!!

I have a leather/pleather couch, loveseat and oversize chair. Last year the bottom cushions started peeling. I called and they sent a rep. out and he told me it was because a factory defect. They replaced the bottom cushions. Well everything but the bottom cushion's are peeling. It is disgusting. I called customer service, explained our situation. He told me because they came to the house once already, they don't send a serviceman out. He told me to email them the pictures and they should replace the set.

I bought a reclining sofa with the extended manufacture warranty and accidental damage warranty. After few months I noticed that the back side does not retreat when the sofa was locked to the original position. I called Bob's to file a claim. They told me that this is not a cover in the warranty. I asked to speak with the supervisor name: Tiffany operator ID ** and she told me that there is nothing they can do. I spend my saving on this. Now I have no place to sit and no money to buy another one. My advice is: Please DO NOT buys from this store. The products are built with low-grade cheap material and their extended warranty is a rip off. Stay away from Bob's.

We purchased a Gianna 7-PC SOFA/LOVE/TBLS/LMPS (9121)-Article number 20020063 for $2490.95 cash on April 05, 2014. Within a few months we called Customer Service and file a complaint regarding a potential defect we noticed in the Love Sofa. A technician was sent to our resident and concluded that the sofa was indeed defective. Once his assessment was completed, the technician mentioned that another department would decide on the best course of action, and they would contact us.

I regret buying sofas from Bob’s. I've been paying for these sofa a since 2013 and I'm still paying them. I'm on low income so they abuse me every time I think I'm done. They come out with some crazy amount that I owe the sofa a cost $749 and I've paid $1600 and they still say I owe in interest. Please don't buy from them if you’re on low income. They'll rob you.

I bought a dining set at Bob's with Goof protection. Totally crazy, the table top is peeling within 8 months of use and they declined to cover. The chair broke and reason was when they first fixed it, they over screwed it. 3 months still waiting for the part to come and get it fixed. They are the worst place to buy any of your furniture from. I have bought stuff from Big Lots and they have been in better shape.

I ordered a dining set. First delivery they forgot the arm rest piece for 2 chairs. Week later 2 guys come. Take the 2 chairs and we're supposed to bring 2 new ones with the arm rest piece. As one of the guys took the chairs I saw from my window he threw the chairs to the truck and scratch it all up. Then he I decided to record a video after I saw that to see what was going to happen next. He starts installing the arm rest piece. To the old chairs after he scratched them. Long story short. I did not want the chairs back. He did not want to bring the new ones. Because they had broken them. I have the video that shows when they were installing the piece to the old chair because they had broken one. Extremely garbage service. I have the video. Too bad am unavailable to show the video here. Would really love to share what kind of service they provide. I was able to take some snap shots of the video of the guy putting the new piece on the scratch chair.

Purchased a living room set, received a confirmation call and during that call was OFFERED "breakfast with bob'' - an early morning delivery service that would have my furniture delivered between 6:30 and 9:30 am. Perfect for my busy schedule. 2 days prior to delivery I get a call stating it's not a GUARANTEED service, but you offered it, confirmed with a manager then didn't keep up your end of the deal. Without hesitation when I complained their 1st responses was ''DO YOU WANT TO CANCEL THE ORDER?'' No I want you to make good on what was promised. Pay a little more at a REPUTABLE store. What a shame to visit the store 3 times, make a purchase, then find out you wasted all your time and the co will not keep their word.

This mattress is innerspring and has maybe 1 inch of padding over the springs. Bob's think that is ok. You lay on it and all you can feel is hard springs. Well Bob's people refuse to take it back for refund. They tell me to go to any store for credit. Stay away from Bob's. Junk junk junk.

I purchased a queen bedroom set from Bob's Furniture in Monroeville, Pennsylvania on Thursday, July 9 and had delivery scheduled for Tuesday, July 14 between 12:15 pm-4:15 pm. Due to a family emergency I needed to travel away from home but made sure that I left in time to be home for delivery. I tracked my delivery the entire way home and with a 1/2 hr left of travel time it changed from giving me over an hour to get home to. They were there with the merchandise. I immediately called the customer service number and explained my dilemma. They were very rude! I was so enraged that I gave the phone to my daughter. They told her that they'd put in a request for them to come back after their current delivery because they weren't too far away and they would call on their return.

I just purchased a bedroom set 11 days ago and the paint is starting to chip on my dresser. After spending all that money, yes I am angry.

I purchased a Five (5) year Goof Proof protection plan for $400.00. The plan clearly states that I could cancel anytime I cared to and receive a pro-rata refund. The plan was in force for six months. The earned premium then would be 400.00 x 6/60 = $50.00. Very simple calculation. When the refund finally arrived it was short by $120.00. It should be noted that during the six months the coverage was in force I never once made a claim. When I pointed out this outrageous conduct to the head office I was assured a check for the correct amount was in the mail. That was 10 days ago. I intend to seek counsel about looking into a Class Action claim because I believe there are thousands out there getting ripped off.

I purchased a living room set, suppose to be leather. Now almost 2 years later they are peeling off. Material so cheap. I have to replace them. You get what you pay for. Do not buy from Bob's discount furniture, you will end up like me. Is a shame. I trusted them.

BOB'S is garbage. They deliver damaged furniture and expect you to keep it. I've had my furniture 5 months and have had it exchanged several times only to have more garbage delivered. They want to keep exchanging and refuse to give me my money back. They expect you to keep cool and continue to deal with their service. Never mind customer which SUCKS. All they want is your money. THE FURNITURE IS GARBAGE!!

I called customer service at Goof protection plan about my sofa that I have food stain on my sofa. So BRITNEY FROM NORTH CAROLINA instead of helping me with my warranty, she was telling me where I should eat. What kind of customer service she provides? This woman to tell customers what to do and where to eat?? So I ask her "can I speak to the management," of course she put me on hold for 20 minutes and I ended the call, because I don't have all day to wait on hold. She is the worst representative I ever seen - "BRITNEY FROM NORTH CAROLINA." She doesn't know her job. Useless, unprofessional, rude.

We bought couches, tables and a dining set April 30. It's now July 8 and we've had techs come 5 times to fix our couches. They show up & don't want to do the work and 2x delivered damaged furniture and get mad that you want to check merchandise before they bring it in! They left me with broken couches and said they can't do anything and for me to call warehouse. I didn't pay $2900 to get broken furniture!

I bought a kid's dresser from Bob's Furniture store for my daughter and the drawer was very hard to open so you would have to pull really hard to open it. So when my daughter tried as lightly as she could to open it, and the drawer handle broke off and damaged the cardboard underneath and paint chips broke off. I am very disappointed with Bob's.

We recently made a purchase at Bob's in Niantic over the 4th of July weekend. Our salesperson was Wael ** and he was absolutely wonderful! Even though we already knew what we wanted to purchase, he made sure to welcome us like we were in his home and made us very comfortable. Wael is a sweetheart and we will recommend him to anyone who asks! Furthermore, our delivery was set for July 9th, but we received it today the 7th! So, so, so happy! The delivery team were courteous, cordial and efficient! Very professional guys, Roberto and Michael (Miguel)! So, thank you Bob's Furniture team for being so awesome! (I'm a former R&F employee and will never ever buy from R&F again! LOL! You guys rock!)

I have bought a lot of furniture from bob's. First my pillows broke open in less than 6 months. Now my coffee table leg split and bent. I was told this is not an accident to be covered and was denied. So upset. As a loyal customer I feel they should have tried to replace the leg or something. I am done with bob's. You get what you pay for.

I was moved my furniture away from the wall and didn't realize that there was a screw behind the wall. It hadn't left my house yet. I was moving it to my other resident. They said it wasn't covered because it was in transit. It had not left my house. It happened when I moved it away from the wall. Also the insurance covers pet accidents and because it wasn't a single incident of them urinating on the couch they wouldn't cover it.

The side plank on the bed I purchased in December 2013 broke down and I tried to contact customer service to have it replaced. Since I also have the Goof Proof Plus I was referred to the manufacturer. I was simply sent from the drawer to the wall. My Bob's determined the pictures that I sent was not a manufacturing defect. The manufacturer informed that they would not replace either because I was just laying on the bed which is not an accident. This I dispute because I hurt my back. I am highly disappointed that I have been mislead in taking the Goof Proof Plus plan because I dispute that this is a manufacturing defect and that someone has to replace my bed for which I paid my hard earned money for. I will never purchase from my Bob's again.

This guy comes in to our house without a smile, looks at a furniture, and says that we abused the table and chairs and the company cannot do anything to fix this. He left the place using the "F" word after a disagreement with us. Well no more Bob's and to all future prospects. For a mere penny, don't buy these products.

Bob's furniture is garbage and you shouldn't buy his goof proof protection because it is just a scam. You get absolutely nowhere when calling their customer service line and they make you look like you broke the furniture on purpose. Really now. We bought a bedroom set in August 2014 and the drawer just fell apart. Bunk beds, the top beds panels broke holding it up. Full size mattress, springs are popping out. Bed frame broke and bed panel bent. Seriously I should get all my money back. Took all the receipts to the store. Asked to speak to manager but of course the girl at front desk insisted on helping me. Did she, absolutely not. So disgusted. They should close all his stores and give people back their money or at least try to help and resolve and fix the furniture. Don't look at me as though I have 10 heads. My advice to all consumers: STAY AWAY FROM BOB'S FURNITURE. We went to the one in Nesconset, NY.

Their beds sink way in. This our 3 beds, it last about a week. No good. I would not recommend their beds to a homeless person.

Bought a table and chair set in February 2015 and in June 2015 the table started warping (bubble). Supposed to have 1 year warranty and contacted them regarding inspection of table, they never contacted me back. The quality is cheap.

I purchased a sofa and chaise sometime in 2013 from Bob's. I generally do not purchase insurance but decided to do so this time. One evening upon my arrival from work I noticed the arm of the couch was flat. I asked my son if he knew what happened and he said he had no idea. My son at the time was 16 and not prone to jumping or sitting on arms of chairs so I assumed there was something else that had caused the problem with the arm. I contacted Bob's and after waiting on hold like most places for an extended period of time I scheduled a technician to come out and take a look.

I got my delivery on Monday and I told the delivery guy that this is not what I ordered. He hardly spoke English so he told me To call customer service. I called 2 different places and emailed. I still haven't heard back from anyone, this is ridiculous. I want the correct futon that I ordered online now!!

In June of 2014 I purchased a mattress from Bob's Furniture in Woburn, MA for approximately $2,000. I was given an interest free offer, which I took. Since then I have made monthly payments of approx. $70 per month. On June 26th, my statement from Wells Fargo (with Bob's logo on the top) said there was a NEW INTEREST CHARGE OF $542.47. I thought this was a mistake, so I called the number listed on the bill for Wells Fargo. I first talked to a representative who said the charge was valid. She then let me talk to her supervisor who said the same thing. My balance went from $1,281.05 to $1,753.71 basically overnight, because of a retroactive 28% annual interest charge on the original purchase amount.

You see, I am the working poor and I am a single parent of special needs child. I needed something that was reasonable, durable but also looked appealing. I felt that leather would be my best option---I didn't want fabric. Well, my sister recommended Bob's to me some time ago but I was hesitant regarding the quality so I had decided to give it a try since it was in my budget. During my purchase, I was convinced that the goof proof certificate will be my savior shall I have any damage. Boy I really wished I'd read the certificate thoroughly before purchase!!!

I bought a table from my Bob's. In a couple of months, the painted top layer started to peel. I called my Bob's to fix it as it's within 1 year of manufacture warranty. They redirected me to call Guardian Insurance. Guardian asked me to share the photos and when I shared, they said it's manufacturer defect and they asked me to contact Bob's. Bob's representative came and he told that Bob's won't cover as it's not a manufacturer defect. We got shocked as it's been just 2 months.. I got frustrated with the response.

Well we will be once again waiting for the "5th" deliver for exchange of damaged furniture! We purchased the Madelyn set for our daughter a month ago and she has yet to enjoy it due to irresponsibility. Last effort came last night at 9:30pm (yes, pm with a 2:30-6:30 window) only to find this dresser damaged and the trundle not even on the truck. Not only have I missed hours of work time and having to take vacation, but also family time and trying to rearrange schedules for these idiots. The poor delivery guys (not all) go through a tough time! An "AAAAANGRY" rating doesn't even come close. So now we have to rearrange schedules again? I think not! People BEWARE this company is bad with faulty products that don't even go through QR! Waiting on MGR at the Wilkes-Barre store to open his doors this morning because we are going to have a talk! NEVER EVER AGAIN!

I tried to purchase something online. I wanted to do store pick up. I entered my zip code and state and it keeps taking it out and putting in Delaware state and zip. So I called the store in Dedham to find out if the item is there. The rep is going to say she can only answer that if I place an order. LIKE REALLY!!! So if I place that order and it's not there I'd have to pay $40 for shipping. ARE YOU KIDDING ME RIGHT NOW. THEY SUCK!!!

My mother order a sofa set, about 1 1/2 ago, with warranty. Within the year the sofas started to lose its shape and was going flat on one side, both cushions. Since It had warranty, I called to have someone come and check them out to see what can be done. She gave the sofas to me. I was told because she gave them to me they cannot do anything about it, even if I do have warranty. So unfair, what if they were a gift?? They are cheaply made, a waste of money. SAVE YOUR MONEY. GO ELSEWHERE.

Bought four pieces of matching furniture: TV stand, coffee table, and two end tables. After waiting a couple of weeks, the furniture came into the store for pick up. We drove 45 min. to get the pieces, and finally got them loaded. After driving back home, we unpacked the items and discovered that the coffee table was broken in several places. We have a PU. The boxes were lying flat and there was no damage to the outside of the boxes. I called the Customer Care Hotline and was practically accused of breaking the table myself. Then I asked to return one of the side tables that was still in the box upon discovering that they would not fit in the living room. After a lengthy discussion, they said to keep the table until they call with a replacement order, but I had to pay for a delivery fee for the new table.

I visited the Bob's furniture store at Warwick, RI today evening on 6/19. I was looking for a couch which I was checking out if it fits into my door. After I figured out it will I sat on it for once and pursued buying it, finally.. I didn't like the couch after carefully checking it out the second time as I didn't feel comfortable with it after all, and when the sales guy figured out that I won't buy that couch he treated me poorly for not buying it. He could have been more professional with a customer who didn't buy their furniture but he did not choose to be. :( I was unhappy with their poor customer service.

Save yourself and you'll thank this review later. Ignore this review and you'll remember this review in a few months. VERY Bad quality furniture. People would say you get what you pay... it's a discount store after all. BUT, here you get much less for what you pay! My furniture broke within a few months of use. Goof Plus is a big lie!!! Yes, I bought it. They make you think that between Accidental damage (via Guardian) and Manufacture warranty for 5 years you have peace of mind. It's quite the opposite. Call Guardian and they will ask you to call customer service. Call customer service and they'll ask you to call Guardian. Between the two they'll find reasons to not service you. Yes, happened with me.

I bought the protection plan under the understanding that any damage would be covered, as this is what the representative stated. Three years later the couch began to fall apart, rips, springs popping, etc. and when I called in my claim about this, it was denied. It was stated the damage is due to wear and tear. Well if I knew nothing would be covered, I wouldn't have bought this extended coverage. I feel they are overselling their protection plan at the buyer's expense. The gentleman that came out to assess the damages was nice enough to fix the tears, but the cushions remain with spring damage.

My wife and I had been strapped for cash and I was out on disability but we needed a dining room set as my kids are getting older and now can sit at the table. We loved our old set but it was coming apart. We bought it at another local store. We went to Bob's with a set amount in mind. We picked a table with granite and six chairs with cheap leather. Within two months we replaced the chairs with real leather chairs. The "granite" began to peel and revealed nothing but cheap plastic underneath. We knew that the title was "discount" but this is crazy. The quality is horrible. We ended up replacing the dining room with a set bought at Ikea - two years it is still hanging on.

Charged my credit card twice and I had to call or go into the store everyday for two weeks before ever refunding my money. Tables lasted less that 2 years before they started breaking. Bed set is only one year old. Bed is very loud and creaky. Every slight move makes a sound like it might collapse!

I purchase a 7 piece table that was suppose to be delivered before 2 wks when I purchase it the seller told me. When the delivery date came they say the parts were still on order. So now I'm waiting 1 month and 2 wks then when they delivered the table they damage it delivering it. Then they set another date to deliver. When they came that table was damaged. So I called for another delivery date. I then get a call they changing the date from morning to the afternoon but when that came I call because now it was 4pm no show. I call Bob's. They told me that they're not delivering the table because that was damage. But wait. Aren't Bob's supposed to call the customer and let them know what's going on? NEVER AGAIN WILL I BUY FROM BOB'S DISCOUNT FURNITURE IN SOUTHINGTON CT.

Purchased a leather sofa and love seat 2 years back with 5 year goof protection. It's recliner motor stopped working. Goof protection folks declined to file a claim as it was not 'accidental'. They say it's wear and tear! Never buy from Bob's!!

May 2014 I purchased furniture for three rooms. Since my purchase I've had half my couch and my dining room with 6 chairs replaced. My kids bunk bed with trundle broke. It's a twin over full. Since my purchase they now only carry twin over twin and want me to downgrade on the bed and don't offer refunds. They are the worst company to deal with and would never recommend them to anyone.

I wouldn't give any star for Bob's Furniture's customer service. The delivery guys were rude, so I called the customer service in Lowell Massachusetts to talk to the manager and telling them about that; however they didn't let me doing so and the representative herself didn't show the sympathy but even raised her voice towards me. First of all; the quality isn't great, so I expected the delivery and customer service to be somewhat helpful, but it turned out to be very very poor.

5/28/15 - I would give no stars because I am very disappointed in what happened with Bob's, but I am not an angry person! Placed the order online for the Mercury Left Arm Facing Sectional and ottoman and the Sophie Swivel Chair, and immediately paid for it with my AMEX card. This was a gift for our son. After order was placed, a gentleman calls and gives the days that are available for delivery and Tuesday, 6/2/15 was agreed upon. We had our son take off from work to wait for delivery and at 2 pm no one from Bob's has called or shown up.

Don't use their acceptance program!!!!! They rob you blind. If you don't read the fine print you're screwed! It is highway robbery if you buy a living room set that cost 1,000 and you follow their payment plan. You end up spending over 5,000 for a piece of **! So whatever you don't do that!!!!!!!!!

Don't ever shop at bob's. When you buy something they say anything wrong they will replace. I have a kitchen table with marks and wobbly chairs. You can't even sit in the chairs without feeling like you will hit the floor. When called to put in a warranty claim I was bounced around then they denied my claim for "too much" damage. Never again will I buy anything from bob's. They are crooks just take your money and don't stand by their product.

I went through your credit to get a sofa sleeper. I was quoted a monthly price, it was written on the paperwork. This was Saturday, 5/30. When I called today to give the 1st payment, 6/1, I was quoted another price and was told "I am sorry, I made a mistake." Then when I went to set up the delivery date, they told me not till 6/16 because there was no frame. When I went back to the store to cancel everything, I was told it was the saleslady's fault for not knowing. They spoke to the manager and he didn't even stay around to talk to me or even offer a better solution. I guess they didn't need my business.

Wished to make purchase. Inquiries made on finance. Whew. We're out off for a long period then when lady returned, made personal phone calls and applied lipstick and ignored us. We left. Really wanted items so returned to store and paid cash. Set delivery date, 4 hr window set -- 4 p.m. to 8:45 p.m. Very late. Then was told truck broke down. They were then to come by 10 p.m. Still no show. Then called, said "Not coming." Long story short, no delivery. Went into store and received no compensation, only excuses. Everyone appears to be third party employees. No one will take responsibility. They are "very sorry, but too bad." Finally cancelled order completely. Very poor business. I will never do business the 93rd again.

I bought a sofa and loveseat from Bob's on 5/26/15, with confirmed delivery on 5/30/15 between 12:15 and 4:15 pm. Delivery driver came and called my cell, but never rang the doorbell! I missed the call, and called RIGHT BACK. Twice with no answer and left a voicemail! On the second call, looking out the window, I see the truck driving away from my building... as I am on the phone calling him/her back! I called customer service for help to get the driver to not leave the complex. **, a female representative, agreed that it was "very unprofessional" to leave without ringing the doorbell and ASSURED me that a "go-back" was entered into the system. She further stated that "there was no reason for the driver not to return on that same day to complete the delivery."

Would not recommend anyone shopping from this company. We are currently on our 3rd attempt to get our dining room table. It has been damaged every time. If we take a discounted price and keep one of the damaged items it voids the protection plan on all items. Would give them negative stars if it were an option.

Called to complain. They offered to send a service tech the following week. Within the next few days, the other seat started acting funky. Initially my husband's side wouldn't close all the way. Now 'my' side the buttons are acting up. Not to mention the cushions are already getting a little flat. We liked the look and feel of the "Chandler", but the electrics seem to be a bit sketchy. Now, today has been 1 week since delivery. Service apt was for tomorrow. I called to state we didn't need that service tech, we just want to return this defective sofa and find something else. Basically, they will only issue a 'credit'. We used the Bob's card and this basically means we are now forced to use this money we spent at BOB'S again.

Bob's Furniture is cheap and they will not offer a refund. The furniture came to my house damaged. It was replaced with something just as cheap. I want my money back, I do not want their store credit.

Bob's Furniture is meant to last for one year if you are lucky. Purchasing the protection plan to extend the life of the piece of furniture is a complete waste of money because they find an exclusion excuse for every type of claim.

Furniture was delivered and one of the couches was broken. We called and they said someone would come fix. They never showed. I called again. They said they would replace and gave each a delivery time frame and day of delivery that was changed. I called again. Well that was a waste of time. So not only did I lose a day's pay for repair day, now my Saturday is shot to ** cause they can't keep their promised delivery time. And well they just don't care once they have your money. It's a big **. I would not recommend BOB's for anything or to anyone. The savings are not worth the headache.

Purchased 8/14. Pillows sagging & rip on love seat. Tech came today 5/21/15. Said it would be replaced. Put me thru to customer. ** said they would replace cushion. Was put on hold for 10 min and was disconnected. Tried to call back and told they had no replacements for love seat. Called store and spoke to manager. He said he would email ** and call me back. Never did. I am filing complaint with Consumer Affairs. I buy all my furniture from Bob's. Never again. Goof proof charge is a big scam. Paid 200.00. No satisfaction. My order total was 3200.00

The saying proves right with Bob's Discount Furniture: you get what you pay for. I purchased a mattress and had it delivered today. When purchasing the mattress, my girlfriend and I were told by the sales staff that the delivery fee we were paying was for delivery and haul away of our old mattress. We do not have a truck so having the haul away was a very important part of our decision to have it delivered. Upon arrival, the mattress was set up and then the movers informed us that the box spring was dirty and they could not take it and that the mattress was inside a plastic mattress cover so they could not take it. Upon removing the cover, they said it too was dirty and they could not take it.

I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed. About a year after I had bought the furniture my bed completely collapsed while I was sleeping in it. I was pretty upset seeing as the bed was only a year old and I called Bob's to fix it. They indeed came to fix it without too much hassle. About 7 months later the bed collapsed again in all the places that had previously been "fixed" plus some new areas. The bed was less than 2 years old, it should not have been falling apart. I called Bob's again but this time they told me that I was not eligible for the goof proof protection because it seemed like my bed had manufacturing issues, even though they had come to fix it the first time for the same reasons.

Purchased a TV stand and bar, both were very poorly made. One came chipped and never made it off the truck into our home. The TV stand seemed OK until we tried to move it into place, when the top came off and sawdust fell all over the place. When we called the customer service line, we were hung up on twice. After the second time, we asked to speak to a manager, we were told that one would call us back. To this day (a month later) no call. So I guess we get discount & cheap Customer Service as well. Stay away from them, it's just not worth the aggravation. Went to Ashley's and purchased a TV stand for a little more but it is well made and excellent customer service.

I suspect Bob's Furniture of a bait and switch scheme when I purchased my chair. On April 15, 2015, I went to the Seabrook location of Bob's Discount furniture to purchased the Bronson Big man Rocker Recliner as I had seen on the Web site. The chair I wanted was on the floor and it swiveled and it was great. The sale went smoothly with sales rep, **. Delivery was scheduled for April 22. It rained all day on April 22. When the delivery arrived on April 22, the men removed the box from the truck and attempted to move it in the door. It didn't fit. They set it in a puddle and removed the cardboard, dropping the chair bottom in the puddle. One delivery man picked up the bottom while the other struggled to get the back out of the cardboard. He too set the back in the puddle. Once the chair was set up, I knew the color was incorrect.

I purchased 2 sleek styled power chairs with the 5 year goof extended warranty. Chairs only less than a year old and hope do not have problems as so many have described. Use chairs everyday and I am overweight, but so far so good. Salesperson in Co-op City store was fast and very nice. Only problem was getting someone on the phone to confirm delivery. After several tries had to chose "make a payment" option then someone finally picked up phone. I am hesitant to make any further purchases after all the bad reviews which I am grateful buyers took the time to share their experiences. It is the only power consumers have.

The first day I sat on it with shorts the back of my legs touching the couch I got a rash in the crease behind my knee. The second day we call Bob's and told them about it and they gave us a credit. Today is the third day. We are going to pick out another couch without MICROFIBER.

Bought a dresser and bed end table for teenager, also purchased warranty. Delivered with a broken bottom drawer, track uneven and plastic guide split, cheap wooden side split. I reported and asked for a new dresser. I was told someone had to come to the house and look at it. Person came 4 months later still no replacement. After many calls they said they would send a new dresser vice just the drawer. The call tracker for delivery changed 8 times, waited 7 1/2 hours, spoke to various people who just blamed everyone else.

I purchased the living room furniture (tv stand, cocktail, end tables) in February 2015 and the dining room set in March 2015. The dining room table is falling apart and a chair has an enormous crack. On several pieces the drawers are not operable. The frustration is the runaround received from Bob's customer service. I have spent over two hours trying to schedule a time for a technician to come to fix the drawers. I sent pictures of the damaged table and chair... despite my inbox (6 times) saying the pictures were received Bob's customer service does not seem to have them???

I purchased a sectional and the padding inside each section started to fall down to the point that the wood could be felt when you sit and on the leg rest section of it. I Called the Goof Proof # since I paid warranty on the sectional for 5 years and they sent a tech to check the sectional. This person told us that he didn't want to rip it and he was able to feel the defects of the falling padding inside, and told us that it needed to be replaced or get credit because it was a factory defect for not securing the inside of it. He left with the report saying that we were getting a call within 5 days which we never did, so I called back to find out. It turned out that the tech gave a different report saying that there was nothing wrong with the sectional and nothing could be done. I told them what he said to us and he even told us to lie about it to make the defect worse, but we didn't have to - we believe in his word. So Bob's Furniture closed our case because of the report.

I ordered sofa and two chairs and only received my two chairs because I was told the sofa is on back order. I asked that the shipment be bulked into one order so to avoid 2 deliveries. I never received a call stating that it was back ordered.

Don't waste your money in buying furniture from this place. Their tables, chairs and sofa are made of really cheap wood. The furniture is always falling apart. I was told to get the furniture insurance that would cover my sofas for 5 years in case of anything was to happen. That was a lie. I called to report my sofas that are 2 years old. The recliner was not closing correctly. They sent a person to see the problem. They said it was manufacture problem, but they couldn't do anything since it wasn't an accident. In other words, the insurance I paid doesn't cover anything.

I bought a leather sofa set which had few wear and tear in mid March. But due to some circumstances the sofa broke and needed some repair to give support from the bottom. So as any good customers, I went to the store and asked for someone who can help me repair. But they said they will only send a guy to repair after I pay them $100 in advance and it is not guaranteed whether the guy will be able to fix or not. I told him that is not fair, I would only pay after the work is done for such a big amount. But he did not give in and therefore I am here to express my disappointment with their service.

I bought a swivel recliner and the mechanism kept on squeaking and the metal frame broke. The technician came out just to tell me that the frame was cracked and the bolt snapped. No **! Have to wait five days for part to come in and another week for a technician to come back out. Really?

We purchase furniture thru Bob's and it had to go in for repairs 3 times because it was falling apart in the first 6 months. Then it was falling apart again and they tell us that the time is up getting it fixed yet we still have another year left on the payments. My wife wants to cancel the payments on it but I care about her credit so I said no. Bob's has the worst furniture I have ever seen. I bought from Ashley and still have that furniture and it is in great condition. Screw Bob's and his cheap ** furniture.

I furnitured my whole house with Bob's furniture. The delivery team sucks - they showed up at my house 30 minutes early and the security try to let him up because my husband ran to the store like right at the corner. They refused to let the security let him up and open the door. They came at 1:56 and left before 2 o'clock - their delivery hours were from 2 to 6. They told us they were coming back, they just was going to lunch, and never showed back up and even went home for today. Didn't even call us to let us know that they wasn't delivering it that day. I am serious right now. I talk to customer service and I filed a complaint. I bought my living room set, my dining set, my children's bunk bed, and my bedroom set. I am livid, because where is the loyalty? my husband told him he was on his way but the delivery team refused to let my security will let them in.

Bob's delivery service should be called "Lip SERVICE". After assuring an AM delivery, they contacted me 3 separate times to change the delivery to the PM. Even after speaking with the store manager the evening prior, the next morning (after getting up at 6 am) they called and told me they won't be there until after 12 noon as I'm viewing their online tracking that indicated a 8 am ETA. WHAT CRAP! They never were going to do a morning delivery. I then told them not to bother and cancel the order and I want to close my Bob's account. I plan to return to the store and "discuss" this with the salesperson within earshot of other customers. All consumers should remember, they need you, you don't need them. I can find similar products at other locations for comparable pricing, with a real delivery service.

I had a set of furniture from Jordan's furniture for ten years!! It was great and held up good seeing I have three kids and a dog. But needed new furniture and was being cheap and wanted to save money. SO!!! Bought a set of furniture from Bob’s Discount Furniture and thought twice about it because of the price was so cheap!!! Guess what? Furniture was so cheap. Bought recliners and they separated in the first week.

I purchased a set of bonded leather sofa, loveset and ottoman set from Bob's Discount Furniture. The salesman pushed the bonded leather better to clean, longer lasting etc. I also purchased the Goof Proof. I paid approximately $2,100.00 for the set. I first noticed that it was peeling and had a small cut after about 4 years. I called the insurance company and they basically told me that I had to make my claim immediately upon noticing the damages - it was too late not sure when it started and how long it was going on. I explained it's just my husband and I, no children, I travel frequently for work and did not notice the damages. They could not help me, I called the store they also refused the claim - the furniture was four years old a few months from 5 years... they told me to call the Goof Proof people. Needless to say I didn't get anywhere and gave up.

I bought a 5 piece leather sectional. 3 of the pieces have issues with the sides collapsing & the cushion moving away from the frame. The technician came out, took a picture & told me that people need to sit in the middle of the cushion not in between... Really?? Now the leather is all puckered with no cushion filling it out. I have the insurance which did nothing for me. So I am at a dead end... No help from Bob’s on a 1700.00 set...

I purchased a sofa and chair from Bob's and was persuaded to purchase the "Goof Proof Plan" that would cover "everything" if "anything" should happen to the furniture. So fast forward 4 years and the springs in the cushion are starting to bulge, but have not yet ripped through the upholstery. Bob's technician came by two weeks later to check it and make a report and then said I would have to file a claim through Guardian's (aka the goof proof plan). I had to wait until Monday as Guardian only has business hours Monday-Friday and when I spoke to the person over at Guardian and gave my report she informed me that because the cushions were not attached to anything they were not responsible for this. Even though their website says they cover breakage of springs and tears. Both of which is going to be the end result here. So $99 for insurance is wasted.

I purchase over $8000 dollars worth of furniture from this store. The furniture itself is beautiful. The delivery team and people who set up days and times are horrendous. I had 7 different delivery days and not one time could they find my address, never called ahead when they said they would and never came when they said. The days were always wrong and times too. I would never order from them again. You would think they would be on point considering the amount of money we spent. The furniture came in damaged and broken. The returns had to be on a separate delivery day and a month later. The call center people are nice but need to get their act together.

I filed a claim cause one of my chairs broke, they tell me I need to submit photos within 3 days or they will not file my claim. I send photos within the time they allow and now I'm waiting for a answer. 17 days later, I call customer service and I get a nasty woman who says "Well, a letter will be sent out to you letting you know what we find." I ask her if she can tell me what the letter says and she tells me "No, you have to wait to get the letter and that can take up to another two weeks." Are they for real? 30 plus days to fix a chair that I paid for protection plan on, what a rip off. Never going to spend the extra money again.

I purchased a sectional from Bob's.. not cheap costing me 2,523.93! The sensational sectional with sleeper sofa.... now discontinued.. I wonder why?? We started noticing that the cushion on the sleep sofa would slip out the second you sit on it and my mother even fell off of it onto the floor because the cushion slips out when sleeping on it. I called Bob's tech to come out. He stated "that's normal..." I don't know many people who would purchase a sofa that when sitting on it would slide right out.. I don't see how this is normal. The tech put a piece of foam under it and told me that should help.... which of course it didn't. Every time you would get up you would have to shove the cushion back in.. I called back and told them the foam didn't help.. so a tech came out a second time and again stated "that just happens."

My experience with Bob's Furniture is very bad. I had bought a bed from them and the drawers on the front were tilted and kept knocking against the rest of the bed. The furniture technicians have come 4 times and haven't done anything but ruin the bed more than it already is. The first time, the technician had a very bad attitude. The other 3 seemed like they didn't know what they were doing. They never sent us the right piece or if they did it would be broken. I have been dealing with this bed for 2 months now and I am tired of this. I am now waiting for another day with these people.

My husband and I purchased a mattress, platform bed stand and stand up dresser from Bob's Thursday, 10/9. We were scheduled to have it delivered on Tuesday, 10/14. My husband waited home for the delivery all day. He called several times that day to inquire when they would arrive. The time kept going later on their delivery tracker on the website until around 5 pm when it said it was delivered. The only problem was, we never received the delivery. My husband called their customer service line and was told they had come to a road closure in our area and were unable to figure out a way around it, even though there are clearly marked detour signs in the area, so they marked it delivered and just turned around and went home.

I went to Bob's in March 2015 and ordered a pub table and chairs. At checkout the salesman told me not to use my American Express card as they have experienced several issues with them in the past for non payment. All in all they swayed me into paying cash. Fine. They advised me it would take about 30 days for delivery. About 2 weeks later I went to Bob's again and ordered a living room set to match the table. This time I paid with my AMEX and they again advised me it will take about 30 days for delivery.

Sales rep took our name and proceeded to order furniture we were "looking" at. Now we are being hounded to pick up our special order daily. What a rip-off and scam.

Need to wait all day, never came on time. Send delivery guys that not speak English at all, don't want to work just after I promised a good tip. On the end didn't do the delivery with so much stories after I spend two days at home waiting!!!!

Bought this sofa on July 2013. After 18 months we see the cushions are fully sinking and we feel like almost sitting on the frame of the sofa! The springs are no more able to hold you up. When we reported this issue in Feb 2015, a service technician from Bob's visited and checked. He did not even sat on the sofa to test. He just used his hands to test how cushions are and told that this Sofa is not being manufactured anymore and this cannot be serviced also. When checked with him about the replacement, he said "It is not possible!" Before he left, he also gave us a kind of warning that we have to be little careful when we sit, because the spring could pop out any time!

I ordered a 92-inch couch from this place. The deliverymen came, didn't bother to bring it upstairs. Complained about a stitch problem then complained about my Ceiling being too low... I called the customer service number about the problem. They didn't do anything but try to offer me a different couch and then I would have to wait weeks later without a guarantee of getting it. I decided that I no longer wanted the couch and I am still waiting for my money back so I can go elsewhere to conduct professional business... Horrible experience with the moving company.... I was expecting my couch by now but instead I had to deal with lazy deliverymen.

When we purchased our reclining sofas and chair, the salesman told us to purchase the goof proof warranty to cover the items for 5 years no problems. We purchased in 2012. In the first year we had a problem with the motor on one part of the sofa which they never did fix correctly. Now the handle to pull out the reclining part of one end of the sofa broke and I was told that the goof proof warranty covers manufacturer defects for the first year and accidental for the rest. We would have to pay for someone to come out and take a look and maybe he or she would be able to fix it but if not then parts would be ordered and a return trip needed. Make sure to really check out the quality of merchandise that you get from Bob's. It is not quality furniture that will last you a while and the goof proof warranty certainly is not worth the money.

I Purchased a bonded leather sectional, From Bob's. The sectional have a severe manufacture defect, Looks like bleach was on it. The store did give me a store credit refund. Am asking for additional discount to defray the cost of the new set I have on Lay away. Am on fixed income. This caused me financial hardship. I have no chairs, looks terrible, and embarrassing.

I bought my furniture in 2011 at Woodbridge Store. I bought goof proof 5-year warranty. Apparently it's only good for 1 year and after that you must pay for parts. I feel I was scammed.

I purchased a Living Room set 10 months ago and the sofa has a rip by the cushions. A service agent came to look and in 60 seconds he determined it was not repairable. I followed up with Bob's and spoke to reps and supervisors and they all determined it was not a factory defect. Less than a year and no warranty? Called Goof Proof and they also need specific on how it happened all they will not cover. Where is the customer service and attention to Furniture quality? Very Disappointed.

I bought a lift chair Bob's in Flushing, spent 1100 dollars with warranty and goof guarantee. ** is cockeyed, it is obvious that the frame is more on one side than the other. They sent a technician to look at it who determined it was usual wear and tear but chair was only 2 months old-- definitely a manufacturer's defect. They said they could do nothing for me dad charging me 10 percent and redelivery to get another chair. I would never buy anything from Bob's furniture again. The contract is bogus, a gimmick. They should be arrested and charged with fraud.

Never waste your money on good protection plan. I called them for a big scratch on sofa and they told me unless it's a big hole they won't cover it. For dresser finishing went off because of spill and they told me it can never go away because of spill so can't do anything. Everytime one or the other excuse. I would never advise it.

My experience was horrific. We had a fire in our home so we needed an upstairs living room set. We had nothing at the moment. I ordered a two-piece sectional. We ordered the sofa part with a left arm facing and the love seat part with right arm facing. Initially one piece was being delivered relatively soon and the second piece was coming like 9 days later. Yesterday the store called to tell us that the first piece was coming the following day which was Tuesday and the second piece was changed to Wednesday. Then the store called to tell me both pieces were on the truck so they would both be delivered on Tuesday. Today the delivery arrived with one piece and the second piece wasn't there.

So 2 years ago when I bought my couch, we bought the goof proof plan thinking "great, we have a baby on the way and if it happens that he makes a mess we are covered." Wrong! So Saturday my 2 yr old dumped juice across the whole couch while I was cooking dinner, I cleaned it. So today I called to put in a claim, I was told it's excessive and not covered. I mean yea lady I have a 2 yr old who dumped juice on the couch, seriously! Scammmmm! Never again!!! So mad!

I bought the red sectional couch. But, within a month, the red leather began to peel and fade. I called Bob's. They sent a technician not who states "it's like that because you've been sitting on that part of the couch." Well, DUHHHHHHH. It's a couch. I called the main office who says sorry but if we change it for a new one, there's no guarantee that it won't happen. Never again.

2 of 3 of my items were delivered damaged and I was promised someone would come to repair. The dresser was damaged because they unwrapped it outside and scratched it coming up one flight. The chest had a drawer with a bad track and couldn't be used because it kept falling out of the track. They never showed so I call and made another appt. The person came but did nothing so I called again to make a third appt. where they decided to send 2 new pieces (chest and dresser) because it would take 3 months to replace a part. The guys came and said they had the wrong pieces and that it was on another truck and someone would be coming later. He said this company always has these issues and someone made a mistake but assured me I'd get the items later. I then tracked the delivery and it said it was already delivered.

I bought my furniture on March the 11th. Two of my pieces broke. Call to make a claim and they did not want to satisfy me. I have to wait another two weeks to get more pieces and for a technician to fix my recliner... I have two small babies and they could hurt themselves on it... I will never order from Bob's again and I will make sure everyone know what they didn't did.

Do not buy from Bob's Furniture! Quality of furniture is not good. Acceptance now is a scam! Customer service is a joke.

I purchased a BOB O PEDIC complete for the price of $800.00, took off mattress cover to wash and mattress was full of mold. Called Bob's customer care service who in turn gave me the number for Fibertech, the company who made the mattress cover. They said they are not responsible and discontinued my 15 year warranty. Now I'm stuck with a moldy mattress that cost me 800.00 dollars. This mold has caused my fiance to have breathing problems that ended him up in the hospital. Now I don't know who to sue because three companies are involved- the company who made mattress, the company who made the cover and Bobs who sold me the damm thing. I've been after them for two years now for replacement. it's just one big circle jerk from one a-hole to the next. Please consumer affairs help me.

Purchased a mattress set on Thursday evening. Asked about free delivery and informed by saleswoman "Don't worry about it, it's going to be included." Also, needed early morning delivery on Saturday. Stated best they could do is a 4-hr window. Called Saturday morning after 10:00 am - informed by customer care mine was the 4th delivery. Specifically had asked for early morning due to having to see my 91-yr old mother. Saleswoman had said "Well she can wait because the bed has to be delivered." Asked to speak to supervisor in customer care Sat morning, who stated 2 people had "cancelled" their orders so I was next in line. Called the store, spoke with the manager, **, who began checking the order and where the delivery was. Also, looked over my bill and saw I had been charged $59.99 delivery. Stated, "I wanted that off." Very upset with the company and especially the people I spoke with.

I purchased two power recliners at Bob's in 2012 and started noticing cracks and peeling in the pleather of the armrests in February 2015. I called Goof Proof to get them repaired and was told that what I was describing was not covered, even after sending in photos. Mind you that this was after waiting two and a half weeks for a call back to see whether I was getting a repair or not. The first time I called they denied the claim because I said I had a "scratch" rather than a rip and they said only rips were covered. The small rip became bigger and I called again and asked if I could send pictures because it started to look like a rip and I could see the foam underneath. I was told to send in pictures and wait for a call back. Of course, I never received a call back and had to call them myself.

I purchased the mercury sectional for $1100 plus 130 delivery. When delivery people arrived they did not want to carry sofa to the third floor and just said it doesn't fit and left with the sofas. They were rude, nasty, lazy and unprofessional. Call Bob's and gave me another delivery day with different team. Of course I had to wait many days for delivery. Bob's did not care. Second time they came and now they said the sofa did not fit through the door and left with then I call Bob's and said they will refund me. I did not want a refund. I Wanted the sofas I bought. Of course they prefer to refund and not make business and lose $1300. I went to wayfair.com. Bought the same sectional. Delivery people put the sofas inside the room for less money. Bob's at least should get rid of those delivery guys that are just making them lose money!!!

This warranty is a scam!!! They tell you everything is cover when you buy but when something happen, surprise, surprise whatever you reporting is an "exception" not covered. They said cover accidental damage. My kid was playing and he ripped the liner of the ottoman. I called them. They said, "The interior of the furniture is an exception not covered." Few months later the leather start peeling of and cracking plus is getting bluish. Again I call them. They said "All damages are the leathers are covered BESIDE peeling and cracking." WTF!!! This people should go in jail. No question asked!!!

On 3/10/2015 (Tuesday) my furniture was delivered and unfortunately did not fit through my door. I called and cancelled my order. I was told by the Customer Service Rep that my money will be refunded immediately. The next day I called because the money wasn't credited. I was told that it takes 2-3 days to complete the process. On Saturday I called again, and was told it takes 3-5 days, my bank was holding it, and a few other tales. On Monday 3/16 I called again and was assured that it was completed and will be available by the next day. On Wednesday the 18th I contacted the complaint department and was told that (according to her review) the money was refunded on 3/15. And it would take 3-5 days for the money to be credited to my account.

Did not know when you place an order you are assigned a store Secaucus Nj. Had problem originally. Delivery cancelled no notice. A week after delivery store ** call offering me a discount on my order and will deliver in a few days. I said it already was delivered and I still want my discount on table and chairs. There is where the negativity started. I called customer care. Operator ** refused to let me speak to a supervisor and said I would have to call the store (online order). Called store, tried to get Store mgr **, told to leave a message. Of course no call back. What terrible service.

I purchased an electric recliner back in 2012. It was working great until suddenly it stopped working. I called for a technician to come and was told I would receive a phone call within 48 hours to confirm the time the technician would come. I never received a call and reached out to customer service after a few days and they finally gave me a date and time. The technician came told me I needed a new part and left.

I purchased the Montibello Pearl Pub table and chair set. The leg on one of my chairs cracked. I called Bob's and they told me to call GoofProof. But GoofProof wasn't willing to fix (another scam through Bob's). So, I call back Bob's and am told to take a pic of the piece and email it. I do so, but NEVER receive a call back. So I call them after a good week. I'm told they could reorder the piece but it will take 30 days. I wait the 30+ days and still nothing. I call back and am told the piece is scheduled for delivery on JUNE 1st... JUNE??? Are you kidding me???

Bought a bunk bed for my boys. It came damaged 4 times even after they promised to inspect it at the warehouse... Customer service was not even apologetic. The worst experience ever - never going back. Even the store manager was not even helpful.

I'm very disgusted with Bob's Furniture! I ordered a huge walnut table with 8 chairs. The delivery people delivered a small white table. The invoice clearly states what I ordered!!! And they had the nerve to ask me to hold the table until I receive the new one. Absolutely not! For all of this I should have gone to Raymour & Flanigan!!!

Delivery men rude with an attitude. Left trash in the house and on the driveway. Left some of the old bedding in the house on the second floor, never offered to bring it to the curb. I wonder if I didn't tip them $20 dollars how much worse it would have been. Do not purchase from Bob's, there are better options.

Ordered a three piece sofa set, truck showed up to deliver my furniture and the driver was rude as can be. I also had a dog which he said he was scared of dogs. I said I have been waiting since 8:15 in the morning - he told me that's my problem and he did not care and was very very rude. So I was walking back to my house to put dog out back and the helper was walking with me, the driver called him back and they just left. Went to the store in Springfield PA and spoke with store manager, reschedule delivery for a time of between 8:15 and 9:30. "We promise....." what a joke.

We bought a sofa and loveseat set on October 2012 for 1,198. We were told that it was leather. We didn't use them that much bec. we always stayed in our rooms. We moved 3 weeks ago and they got scratched. They said it was not Included in the plan bec. it happened bec. of the move. Although they were accidental. Likewise we reported that the fabric which they said were leather which turned out to be vinyl got stretched out just for using them on a regular basis for 2 weeks to the point that some parts even got torn. The cushions got soft and the arm rests got loose. Again they said that these are not covered bec. this is regular wear and tear. Plus they say I couldn't file a claim for more than one problem.

My bob’s is the worst store ever. I bought a sofa sleeper a year ago. Had a guest stay for a week and now the sleeper springs are broken. I called Bob's to fix and they said they cannot because it is a wear and tear. How is that if I have never used it. The furniture from Bob's is such poor quality. I will never purchase anything from there again. Just wasted $2000 on a sofa sleeper that now doesn't work. And the sales person are such liars. They had me purchase goof proof insurance saying that it covers everything, like animal defects, and it doesn't. I paid an extra $200 for no coverage. I really despise companies that lie to make a sale. Do not purchase from my Bob's. They are liars that sell cheap furniture.

I purchased a Bob-O-Pedic bed in 2007, due to my health issues. I had a bilateral hip replacement. I have severe multi-disc degenerative disc disease & was also told I will need a knee replacement soon. The bed was over $1,000, however, I felt it was worth it since it was extremely difficult for me to lie in bed & watch t.v. or even get up in the morning. I really loved this bed. It was exactly what I needed, so when the remote failed to work 7 years later I was frantic. I purchased new batteries & those failed to work as well. When I called Bob's & they said they would send a tech. out at n/c I knew I was in for a LARGE BILL - why else would they send someone out at no charge.

The sectional was way under stuffed, leaving the leather with all kinds of creases in it. I called numerous times to the store and was told to call corporate. Finally got through, they came out and fixed 1 pc of sectional, still understuffed. The upholsterer said the sectional needs to be stuffed. Went to store again, called corporate, nothing. Now leather is fading. If you're going to buy furniture, go to someone reputable. I could not sell someone furniture knowing what grade this stuff is. My cost 2600.00 thank you BOB'S FURNITURE.

Bought bedroom set on layaway. After few months of making payments, was told set was unavailable. Went to store, picked out new set -- this time more expensive -- made more payments, went to make last payment, and set up delivery, and was told set no longer available again has been discontinued for months. Funny, I have been calling every month to make a payment on something that did not exist and was never told it was not mine. Layaway has a different meaning at Bob's than any other store I ever dealt with. They are liars and deceitful.

Customer service lied to me 4 times within about 12 hours about a delivery. They were not accommodating. I did not feel valued as a customer. Canceled my order and took my business elsewhere. I wouldn't recommend or shop there ever again.

We recently went to Bob's on 110 to purchase bunk beds for my kids 7 and 3. We set up a delivery date for Thursday, which was yesterday. We had a snow storm and they had to cancel. My husband had to take Off work to be here. No one called us to cancel or notify us of anything for that matter. I was on hold for 20 minutes before I got a live person who then told me next delivery date would be next Tuesday. My husband already took my kids' beds apart and I explained to them my kids can't sleep on the floor for 5 days. This was putting us out.

Waiting for my son, I perused Bob's Furniture store and found a kitchen island, at a reduced price, because of a small crack in the granite top. I figured I could have covered the crack up. They will hold an item 24 hours if you pay for it. However, I had to work and knew I couldn't come back until 4 days. The salesperson I was dealing with got the manager, so I can show her which island I was interested in; I waited for her to return with her business card: Fifteen minutes later, she returned without her card. She then passed me off to a third person. After 5 minutes, I actually got his card.

My family bought with warranty a sleeper couch and chair from Bob's in March 2011. At first all was well. That August we purchased a pleather recliner/chair with warranty. A year later the pleather started to peel off the recliner. We called the service number and a serviceman came and asked us if we had animals. Once we said yes to a cat, they told us it was our cat who did the damage and would not honor the warranty. A few months later the sleeper couch would not fold back into the couch. We didn't bother calling for service as they NEVER returned the calls regarding the recliner. I know this is a late review but it still upsets me when I see the Bob's Furniture commercials and I know they DO NOT stand behind their product. People should stay away from the DEALS as they say because the furniture doesn't last and you do not get anything taken care of even if you have the warranty. It is throwing your money away!!!!!

Listen, I read all these negative comments and don't see any positive ones. I'm a owner of a business and I know first hand that you can't please every customer plus 95% of customers just love to complain. I read all these complaints and some have the right to complain but most you can tell just have nothing better to do. Well my experience with Bob's has been nothing but perfect. I have been buying from them for the last past 6 yrs would not go anywhere else. Never had a problem with goof proof and never had issue with merchandise... Also you people have to realize the goof proof is a sub of Bob's, not them. Hope people looking at these reviews can look past them and try for yourselves.

Was purchased a lot of furniture from Bob's and as well with the 5 years warranty since end of 2012, recently this year 2015. One of the my sofa's arm rest is having issue and they did send technician to visit and saw the problem, but when the technician gave me the phone to speak on the person on the phone for the rest of warranty, she (**) told me that my Bob's warranty was expired but goof proof warranty still there, but they won't replace the sofa for me. She transferred me to the account manager but then hang up the phone, my phone also disconnected as well. What a CS for Bob's the old guy. Watch out people who will go to Bob's to purchase any furniture.

My issue with Bob's Discount Furniture involves my purchase of the Pearl Top Montibello Dining table set in which the legs are not available until April 11, 2015. Since the legs are not available, I would think a some sort of a discount would be reasonable in this case, due to it not being readily available. Also, I had made an online purchase of the black Trayton Credenza that was available at your Rockville location on February 19, 2015 and made the online purchase. I was contacted and issued a scheduled pickup date of March 10, 2015.

We had a mahogany bedroom set ($1500.00) delivered on Friday Feb. 13th 2015. On Tuesday Feb. 17th, I noticed cracks in the wood of the nightstand, lift top chest, and headboard and footboard. I called Customer Care and was given a Master ID number and told to e-mail photos of the furniture and defects, which I did. After no response, I e-mailed the same photos several more times...no response. Tried calling Customer Care - nobody picks up, just keeps you on hold. This is the worst scamming I've ever seen. DON'T BUY FROM BOB'S!!!

My girlfriend and I decided to search for a new bedroom set. We started looking in the King of Prussia area. We ended up purchasing The Hudson bedroom set from Bob's Discount Furniture even though we were told the bed wouldn't be available for nearly a month from the date of purchase. The first delivery was scheduled for January 27th. We took off of work to accept delivery but when no furniture arrived we called and found out that it was canceled due to the potential for inclement weather, even though we had received a verification phone call the day prior with an estimated time of delivery. We rescheduled for Sunday delivery and was told the furniture would arrive around 7 A.M. which was the only reason we accepted the delivery date. They then called and gave an ETA of 11am to 2:30 pm and it ended up arriving at 4pm.

My fiance and I visited Bob's in Woodbridge NJ last month for the first time. We were looking for a sofa bed. Entering the place it looked typical but we were greeted by this sales lady. She was on top of us like a fly on a cupcake in the middle of the summer. We told her what we were interested in and she then points us into the store and says, "You will find what you're looking for all over the store," and that we should find her if we find something we like. Ok!

It would be really helpful if you could help me with getting my damaged furniture refunded. I purchased a Loveseat & Sofa set from Bob, out of which loveseat was damaged. It worked for a while and stop working within couple of hours of delivery. I called customer care and they said, “We have delivered to your address, now we cannot refund it.” I told them I already have made payment for Sofa set which is due in next couple of days. How can they provide such service. Finally they agreed to send technician to fix the issue but he never arrived on that day. Later got call and they said will reschedule the appointment on weekend. Anyways, I had the worst experience of my life. Please help me resolve my problem.

I really appreciated the RAC program until now. Never have I given the impression that I was trying to run away with BOB's furniture but this is the way I'm being treated. I'm late one day and the RAC Programs starts harassing all my references and starts calling my job constantly. Feels like I owe the IRS! Such a double standard - my furniture is not even a year old and it's either falling apart or just not working. Can't get a team to come out and fix it but one day late on the payment and it's full FBI mood. This harassment has to stop. RAC acceptance Now is just a bullying system that's set up to cause more frustration than help. I would NOT recommend Bob's Furniture or the RAC acceptance program to anyone. These two work together for their own benefit they couldn't care less about the consumer .

My wife and I purchased a reclining sofa and love seat on 1/5/15. It was originally scheduled for delivery on 2/10/15. I never received a call from Bob's letting me know the delivery date was moved to 2/28/15. 2/18/15 I get a call informing the date has been moved again to 3/7/15. When I asked for my money back the rep told me - 14 business days to receive a check or 10 business days for the money back on my credit card. I'm without the couches and have to wait for the money back to buy new ones. All around bad experience with Bob's.

Worst delivery service ever. At the stores the sales associates are very attentive, very nice. The delivery service is the worst. After almost a month of purchasing a bunk bed I had to cancel my order. They called me to cancel 3 times due snow storms and then when I finally set a day, they did not make it on time.

Bob's Discount Furniture Customer Service is the worst! DO NOT BUY ANY POWER LIFT CHAIRS FROM THEM! BE WARNED! I purchased a power lift recliner for my ailing grandmother. She has passed away 3 years ago and the power lift recliner is not about 5 years old. Recently the remote was step on and one of the two buttons is broken. Bob's furniture did send out a technician as a courtesy and the technician did verify the control wand is broken and a replacement wand will set be back $95. Since my grandfather is now using the recliner, I opt to purchase the control wand thru Bob's discount furniture.

Bought a couch from Bob's with the "Goof Proof Kit". After 2 years each side of the couch which has recliners seats began to flatten out. I called and they said they'll send out a repairman. The repairman showed up, took one look and said it was from normal wear. I told him it's only 2 years old and I shouldn't be feeling the springs already. He took a picture of it with HIS phone and then ask to borrow mine to call the office. He talked with the office and handed me the phone and then walked out the door!

I purchased a bonded leather sectional from Bob's. 6 months later, two of the cushions sunk in. A year later during a New York heatwave, it started to peel and has been ever since. A major investment now only good for the garbage. NEVER again will I even consider purchasing from this store.

The worst quality sofa I ever purchased. I was made to believe the sofa was bonded leather on all surfaces that people are going to sit. It lasted only 2 years before starting to peel off on the leather, and thereby losing my $1000 investment. Don't be lured by Bob's advertisements. Keep off, people.

After contacting the store several times I went in and spoke to joy and told her we would like to buy a bed but not if they were not willing to help resolve our issue with the couch she was able to get us a complete store credit towards a new couch so even though it was a long and frustrating ordeal I'm happy they worked with us and Joy was very helpful.

Signed up for the 90 day finance program with Acceptance Now at Bobs Discount Furniture Stores in Waldorf Maryland. Ordered an 8 seating dining room set. Delivery was fine. Went to make my first payment and I asked the customer rep at acceptance now, “Can I make a larger monthly payment than the one stated on the invoice?” The rep said, "no because that would nullify the agreement.” Ok, so I stuck with the plan given. When I went to pay on the second payment I asked the manager at acceptance now for the payoff amount. He wrote it on my invoice.

They offer you this fabric guard for your furniture and in return when you go to file a claim it doesn't cover a thing. I have now decided that I would never shop at Bob's again and I am asking my family and friends to stay away if they don't like to be ripped off. I paid extra for this "stain guard" and it was full of crap to say it in a nice way. RUN FROM BOB'S AND ALL SUB COMPANIES.

I walked into Bobs and the Customer service was good. Picked out my furniture and WOW the delivery charge was unbelievable. I live 35 miles away. It cost $150. The furniture I've had now for six months NEVER AGAIN!

I purchased the "Goof Proof" protection plan with my furniture purchase, which is supposed to be good for 5 years from date of purchase. I called for service on my kitchen table which nail polish remover spilled, various places where the paint was coming off for no reason, and a chair that had broken spindles. All of these issues are supposed to be covered under their "Goof Proof" plan. I was told it wasn't covered because I had various complaints. I asked if I could have one issue taken care of at a time and was told no! They were not willing to work with me at all! Buyer beware! I will not recommend or ever buy anything from Bob's again. I purchased a plan they refused to honor. Deceitful advertising!!!

Furniture was replaced after 2 tries.

Don't answer telephone at store. I was on hold for 34 minutes first time, then 15 minutes, second time. Their tracking system on service work does not work online. That is a farce! I am 66 years old, really good with computers. They are supposed to be here Tuesday, tomorrow 2-10-2015 to fix a chair recliner I just bought.

Got my delivery date when they showed up. I am told end piece of sectional is back-ordered. Why wasn't I told this before? I would of waited to get it all at once. Next I get call it's coming. I take day off. They don't show. I call. They say they forgot to put on truck. Waited 5 days. I finally get it. I call customer service and ask for some money back. COREY tells me, "We can pay you 25 for each of their screw-ups." I said, "Not enough. I will sue." He said, "GO AHEAD."

I wanted a dining table, they brought one which stinks. The odour was so terrible after keeping windows open for hours while outside was 26 degrees, I disassembled it myself and took it to the garage, I called to get money back - they said they do not give money back. The only options are to exchange or reselection. I chose exchange and made it clear they have to check the new table before it leaves the warehouse. They put my request in the system but it was useless, they did not bother to honour their client request - the 2nd table also had the same odour - I refused to take it. They do not care about the customer - they did not bother to double check the new table. Even the truck driver agreed with me that the odour is not acceptable.

Purchased bedroom set and 1 week later my daughter hit the side of the chest of drawers and the chest broke through a hole. Sides of chest was paper thin and flake board. This was after 1 week so what will happen to set as time goes by. Bob's refuses to do anything about it.

I purchased a pine dining room table and six chairs 13 years ago. They have survived four children and much use. I have home-schooled our children on this table, hosted many families on this table, and have eaten every meal at this table. It has held up very well. The chairs have even held up. In fact, I was given a bigger dining room set from my sister and we were able to sell our set from Bob's because it looked so good. We are very pleased with the quality of the set that we purchased.

I purchased a Cat Napper power recliner. The power supply died after 6 hours of having the chair in my house. The service tech came out and said they have to order a new one. I called customer service to get my money back and return the chair. I was told I can only get store credit! WHY would I want a store credit to buy another piece of crap furniture from this store! They are sending out a new power supply to replace the broken one. They have one chance to get this right or I will take the chair back to the store myself! Stay away from Bob's Furniture stores!

I ordered two couch sets in October 2014. I was told that delivery of one set would be 1 November so I got rid of all my couches in my house anticipating the new ones. Instead of getting my couches on 1 November, I did not get one set until 22 November and then the other one did not come until January 2015. Bob's delivered the wrong set 4 times. Each time it was a different screw-up. They would bring the exact model as the other set I bought and they were supposed to be different or they would bring two left arms or one arm would be one model and the other side would be a completely different model, A TOTAL MESS.

This company has the worst customer service. The day I was suppose to get my delivery I stayed home from work was given a window frame of 1245-445. I'm pretty easy going so when it was passed that I was understanding. The tracker was not helpful considering the time changed every five minutes so when 7:30 pm rolled around and the last update said 7:20 I decided it was time to call customer care. When I finally got through to someone all she kept doing was apologizing and saying "it looks like they will be there any minute." Luckily I asked for a better answer and to get in touch with the driver because when she got back on the line she told me they were in highway traffic due to an accident (not minutes away). My husband being a truck driver himself is up to date on any local highway accidents and none had any so either that was a lie or they were nowhere near my place.

Bought a bedroom set and the box spring collapse. The bedroom set its only one year and a half. They came and check it out and said that was not their problem. I'm very upset. I will never buy from them. They lost a customer.

I bought a living room set almost a year ago and the pillows and seat cover are unraveling and Bob's aren't going to fix it. They want to charge me 100 something dollars and 68 dollars to replace the price. This is not even a year and this is the second time. I am not happy with this.

I have spent thousands of dollars at Bobs over the years. I never thought service was great, but I accepted that it was discounted furniture and thus I didn't expect the service to be high quality. I have also never written a review about a company, because I never felt the need to. Until now...

I bought a dining room set of 7 pc. First the table they delivered was damaged with a hole in the center then Bob's furniture said I was going to get a new one delivered. Next time they came they did not bring the table but wanted to take back the old one. Now they coming for third time to deliver my table. Now I look at my chairs and in Only 10 days they are chipping off and cracks all over. No good it's my first and last time. I'm now requesting a refund since its only been 10 days.

I like to read reviews before I make a purchase and I'm so glad I checked Consumers Affairs. Bob's Furniture is known for carrying cheap furniture, flimsy, it looks like it came from a five & dime store. I walked in the store today just to have a look around, I am searching for a dining room set. As my husband and I were looking I notice a sales rep. by the dining room area trying to color a scratch (that probably was done by one of them). Well he was coloring the scratch with some kind of paddy that was a little darker than the furniture itself. It was a server. So I asked him and he said it was sold to someone.

I recently bought a TV stand from Bob's and paid to get it delivered and assembled. I chose to do the "Breakfast with Bobs" option which I was told it would be here between 630- 830. My fiance is going in to work late because of this. It is almost ten and still no delivery. I followed up with the tracker (which there is no point because all they keep doing is changing the time) and it was useless. I called and the lady was very nice and totally understood my frustrations, but at the end of the day there was nothing she could do. I was very unhappy with their delivery service and will not be purchasing from Bob's again.

This is the most horrible company I have ever had to deal with. I weigh just over 100 pounds and my bed has broke twice literally just sitting on it. The side of the frame just gave way two times. They were unbelievably slow in coming to fix it. It broke this that I had stored under my bed and they didn't care. Then I had three marks on my bedside table and they wouldn't fix it because you can only file one claim at a time and they then put that on file so I couldn't even call back and file them individually. I would never buy from bob's ever again. I paid a good amount of money for my end room set. And I think it is very pretty but it's not worth the horrible quality or hassle it takes when you need something fixed.

I purchased 3 rooms of furniture from Bob's discount furniture in Stoughton, MA in December 2014. Paid cash. At least 2 times per week since, I have had to make calls regarding tears (sofa filling exposed, bonded leather, sofa fading and beginning to crack), seams separated, mattress seams torn or thread coming loose, staples coming out of box spring, thread coming loose on go spring, exposed, unfinished wood on dining room set, scratched and sloppily repaired nightstand.

Purchased a high end... (for Bob's) mattress set for $1200.00 5-10-14. In 6 months is sinking in, squeaking box spring. We care for it as required, are not big people, and only sleep in it at night. The materials used are cheap, and failing. We are still paying for it for 1 year. We recently visited the store, they told us we have to contact the service number to have a tech inspect it. We called the number for 1 week, staying on hold for hours, and finally an answer. They scheduled a tech to come, he never showed up. We called again, for a week, again, no answer. There is no other numbers, no one replies to e-mails either.

My mother and I purchase a living room set. We notice a hole under the cushion. We found out that a mice was in the couch. We have lived in our house over 20 years - never had an issue. Bob stated they inspect their stuff. This mice ate through the fabric. Bob stated that they cannot do anything for us. What a waste - it has not been a 1 yr.

I bought a REAL leather sofa & loveseat from Bob's Furniture and it is only 2 1/2 years old and the leather is fading. My husband and I hardly ever the sofa & loveseat since we both lead busy lives. I noticed the loveseat cushion is fading. I called the goof proof company since I paid $200 for this coverage and they said they could not help me, to call Bob's directly. I then called Bob's and they said they couldn't assist me since it is only a 1 year warranty. Why have goof proof if this isn't covered!!! I have bought a bedroom set, dining room set all of which are made very poorly and have cracked, scratched easily and broke and all my furniture is less than 5 years old. HORRIBLE FURNITURE AND CHEAPLY MADE and then they sell you a GOOF PROOF and they don't cover ANYTHING!!

You pay money to get your stuff fix whenever an accident occurs and they will make up any excuse for them not to fix it after you pay good proof to get it fix. All they want is your money. Do not get goof proof, they will not help you at all.

I bought a rocking swivel Recliner from Bob's Discount Furniture in October 2012. The second week of December 2014. My chair broke on the axis or whatever, it leans to my right and bottom is broken. I called Bob's DISCOUNT the operative word, telling myself okay, I bought the Goof Proof Warranty! It'll be taken care of (Wrong!). The number they give you with the receipt is bogus. You will be waiting forever for someone in Customer Care Hotline (another joke!) to answer the line to get some service. This company is such a scam and ripoff!

Like the saying goes, you get what you pay for. From the moment we placed our order everything went down hill. The salesperson didn't even have the spelling of my name correctly entered in the system. The lamps I ordered never came. On the day of delivery my floor was gauged. I physically helped one of the movers move my new sectional back and forth from room to room because he didn't have it set up correctly. The lamps that did come, were what I believe to be defective, as the lamp shades did not seem secure at all (flimsy).

Horrible customer service!!! We ordered a couch and chaise, got it home, and it was defective. They sent someone out two weeks later. The technician wore muddy boots all over our new home, and gave us horrible attitude the entire time. The couch was deemed defective. They are replacing the couch, but are charging us a delivery fee to get the new one. I tried reasoning with them but they obviously don't care about customer service. We were going to purchase a whole new bedroom set from Bobs----guess not now!!! Thumbs down.

I purchased a sectional leather sofa last year and a family members jeans faded on it leaving the blue dye. I talked with Bob Furniture Store salesman about the Goof Proof Insurance coverage upon purchase and he assured me that it covers everything especially if the leather fade or change color. I specifically asked about discoloration and dye. He said it covered it all. I just went to place a claim with the Goof warranty. It was declined, they don't cover dye and then told me that the Bob's sales people should be trained on the Goof product and warranty. Wow...

I bought a mattress (Attitude Euro top) from Bob's. It cost a total $1,400 but the worst mattress ever possible. It heats up so fast and it's like sleeping in an oven and so firm it gave back pain. After that 30 day of compulsory wait, I called the customer service number.. I have to wait more than one hour to get someone to talk to. They processed the refund and got someone to pick up the item. Everything went smooth while delivering but while picking up, they treat you really bad. The pick-up guy showed up after 3-hour window almost at 9:00 PM. They said they will process the refund and I waited for 4 days and checked the card - no transaction.

I bought a bed at Bob's 6 months ago. My son tried shifting the bed from against the wall then the bed rail split in half. Call Bob's, they said it's misused in the home it's not covered by warranty. Buyers beware Bob's furniture no good.

We bought a new dining table for our house which was delivered in the morning today. My husband want our mother who lives with us to sit on the chair before anybody else in the house could so that we could have her blessings. My mom who was feeling feverish all day came down for her doctor's appointment at 3:00 pm today. I had be somewhere at so I left the house. Meanwhile she sat for around 10 minutes and was getting up to go outside to meet my sister who was taking her for her 3:30 appointment when the leg of the chair gave way and my 80-year-old mother collapsed on the floor. My mom's helper had to run up and get my son to get her up. Her leg and back were so badly hurt that she could not make it to her appointment. She is still hurting and is badly shaken. I am very disappointed with Bob's Furniture.

We bought a sleeper sofa with a Bob O Pedic (supposedly top of the line) memory foam mattress around the end of October. Jan 4, we tore the room apart trying to figure out where this smell was coming from that would come and go from time to time. We pulled out the couch bed, took off the mattress cover to look at the mattress and there was nothing there. Finally, we lifted the mattress and looked underneath and there was a 2x2 ft spot of mold on the bottom metal frame fold out part and black mildew spots on the bottom of the mattress. The next day I went to the Bobs where I had purchased the furniture, spoke to the manager and told him my dilemma. He brought me to a phone, dialed customer care, walked away and I never saw him again. Long story short and two phone calls to customer care department later, they will only give me a store credit to purchase something else and would not remove the furniture from my home because of the mold issue. I told them that I would really appreciate just a credit and not a store credit because I was not planning on purchasing anything else from them and still need to pay off the moldy couch. Nope store credit.

This is the worst place to buy a furniture. Customer service is really horrible, sarcastic, rude and will not try their best to help you. We spend a lot in this place because we got fooled by the commercial. Will accused you that you damaged your own furniture. Don't believe in their delivery tracking too, not accurate at all. You end up spending the whole day waiting for the delivery. Delivery people is scary - make sure you are not alone when they deliver, very reckless and don't care if they damage item. If they refund your money they will give you a Bob's gift card and seriously - who want to go back in their store after all this experience.

We ordered a reg size table and reg size chairs on nov 21, 2014 and we were told it would take a month and we would have before holidays! We host the holiday so we were happy with that! Then on Dec 21 the set came and it was a pub table with reg size chairs. We were very upset and had to cancel our Christmas dinner because how would you sit on the chairs with that table! So at that time we were told by a manager names Karen that we would have a new table Jan 17th 2015. Now it's Jan 7th 2015 and no phone calls. We call them and now they tell us we have to wait till February SOMETIME??? This is unacceptable...... We are very Pissed off!!! What a joke BOBS is - would never use them again and would NEVER recommend BOBS.

We bought leather furniture 5 years ago. Now the furniture is peeling. We were assured this was leather when we purchased it but clearly that is not the case. Now we are out of warranty and nobody is prepared to help us. So beware when you buy from Bob's. All is not what my Bob promises.

After seeing the many commercials for Bob's, my husband and I decided to purchase a couch with a chaise when our other couch needed to be replaced. We ordered online, skeptical about making our purchase sight unseen. The closest Bob's is over an hour away. The only day they could deliver was Wednesday. If we wanted a Saturday delivery, we would have had to wait over three months. After ordering and taking a day off of work, the couch arrived. The delivery people were nice. However, my couch was a different color from the chaise. How could no one notice this? I mean, this isn't even an option if you wanted it to be two different colors.

Bob's furniture is a complete joke. Bought a bobopedic bed from them 5 years ago with a "15 year" warranty. My husband is sleeping in a huge hole on his side of the bed. A service tech came out and placed a 1# board across his side of the bed to "measure the indentation." Please tell me how a 1# board is comparable to a 265# man laying on the bed? I truly do not understand their rationalization how we do not qualify for a new bed. The hole is clearly visible and the tech laid in it! But because of their archaic ways of "measuring" the hole isn't deep enough. I am beyond disappointed in Bob's and their lack of customer service. They refuse to honor the warranty and my husband will continue to sleep in a hole until we go to a reputable/honest furniture store to purchase a new mattress. I will never purchase another thing from them. Future buyers BEWARE!

I am very disappointed with Bob's and the Goof Proof warranty. This is the second couch I have purchased with Bob's and the second one with the Goof Proof. The first couch had a fabric tear that was reported and nothing ever came of it from Goof Proof. This new couch set I bought in August this year has been nothing but problems so far. Upon delivery it was dropped off the Bob's delivery truck and broke the arm. The new couch arrived and was good but the arms seem a bit loose. About a month later we received a burn hole in the cushion. My wife put a claim in and sent the pictures via email of the burn which they asked for (we have these emails in record). We now have a tear in the back cushion which I put a claim in for and questioned about the last one. I was told that since the email was not received and now the claim is closed and cannot be reopened. On the new claim I was told that since I was not sure how the tear happened, the claim was denied and cannot be reopened. I only was not sure how it happened because I had to call during work hours since that is the only time they are open. Bob's will not help and you cannot get anywhere with the Guardian call center. Don't waste your money on Bob's disposable furniture or the Guardian scam.

Started off with picking up our couch and love seat. The guys started bringing it out to the trailer. One guy lifts up the couch on its end and then we hear a loud crunch. He then proceeds to dump it in the trailer. We are like what's that? He states the box. We took pictures, went in, complained to the person behind the pick up desk. She said if it's damaged when you get home, let us know we will replace it.

Purchased a recliner off the showroom floor that when you get up the foot will not go back under the chair. I was told it was a showroom item and if want service it will cost me $79.00. I did not buy it as-is. I was not told there was anything wrong. What happen to BOB's One year Guarantee. This is My first step to social media. I will go from here.

I do not recommend Bob's Furniture. They completely ruined my delivery that I paid at least a hundred dollars for. I requested that my furniture be delivered before 3 pm. They sent me an automated confirmation a few days later saying it would be delivered between 4-6 pm. I get a call around 11:30 am stating they were trying to make my delivery, but no one was home to accept it. Of course no one was home! Why would they deliver it 5 hours before the scheduled time frame?

I purchased a couch from Bob's less than 3 yrs ago and the couch is falling apart. The leather is ripping, and a piece of wood is sticking out of the back. I was talked into goof proof protection but they had all sorts of stupid stipulations that made the protection useless. Take my advice spend the extra money and go to a more reputable place because Bob is selling crap. Who makes a dresser draw where the drawers don't come out to get things like socks out? Who? Bob's Furniture.

Horrible customer service and unreliable delivery. Long story short, went to store well before holiday rush. Picked out chair, agreed upon a delivery date and thought all was set...until we never rec'd confirmation of delivery. Called the night before and was assured that it was coming. Of course after taking the whole day off from work, it never arrived. They rescheduled to another date after we voiced our concern and this is the most incredible part. Some delivery guys showed up, said they couldn't bring up the chair because "parts were missing." Another taken off from work lost. Called the store and was bluntly told that the delivery guys were subcontractors hired during the holidays and were LIARS. Yes, that is what we were told.

11/24 - spent over $2,000 and bought a couch, table, and fireplace with sound bar and docking station. 11/29 - I got my couch delivered. 12/9 - I was supposed to have my coffee table and Samantha fireplace with docking station delivered. The wrong fireplace was delivered so I sent it back. Because of the mistake, they reluctantly refunded my full shipping of $199.99. 12/12 - I was supposed to have the fireplace delivered. They never showed up. When I called, they let me know their was a glitch with the paperwork and the shipping was never scheduled.

I was very pleased that Bob furniture was going to stand behind their warranty and replace my 6 year old mattress and foundation because it was deemed to have a manufacturing defect. We went to the store and picked out another of comparable price and set-up delivery. The problem begins here. I asked the salesman if there was a way we could purchase the old mattress so that my son may have it because his was in worse shape than ours. I was told by the salesman that we could KEEP the mattress with NO PROBLEM!!! In fact he said “tell them to take your son’s mattress and give him yours.” Great huh!! Yup so we did just that, we gave my son our old mattress that was already deemed defective and put his downstairs for the deliverymen to take! This occurred the night before delivery and my husband and myself slept on our pull out couch so that everything would be all set for these deliverymen. Well apparently we were given the wrong information by the salesman Bill and that the deliverymen were supposed to take the mattress and foundation that was being replaced!! This is what I thought it was supposed to happen, but, because of the information given to us, by Bill the salesman, we gave our son our mattress.

A little background.. 3 years ago my wife and I purchased the Bob-o-pedic with the guarantee that if we didn't like it, we can return it, within 30 days, for a refund or credit. We did not like it, and requested to exchange for a new bed. This cost me a $60.00 fee that we were never informed of, but we paid that and got the Black label bed (king-size) mattress and box spring. We dealt with a sales rep named Jose in the Saugus, Ma store. The bed came and we loved it, and felt great about Bobs to this point. We even went back to purchase an entire living room set, (couch, Love seat, Coffee table, End tables, Lamps) when the delivery came, roughly 2 weeks later, the delivery guys looked at the stairs they would have to climb, they claimed it wouldn't fit. I found this very odd since we moved all of our belongings in to this apartment ourselves, and moved the old furniture out after we purchased this new set.

We had the foam mattresses swiped out 3 or 4 times. The cost of the bed dropped dramatically and bobs gave us a 500.00 credit. When we went to use it, we couldn't find our sales slip and bobs said they had no record of a credit. I spent $5400 on the bed but bobs has now lost a customer for life.

On 12/14/14 my family and myself went to Bob's. We purchased a king size bed with matching bedroom set and mattress/box spring. We also purchased a girl's set in white with a full bed, and a coordinating full mattress/box spring. We were assured by the salesperson (Orlando?) and his manager that these items would be delivered on 12/16/14. They assured me that there would be no changes made to this plan.

Delivery was to be on a Tuesday. I took off and waited all day. Even called to confirm. No delivery made. They went to the wrong house. 2 days later delivery shows up and the chest is broke and the rails to the bed are missing. Zero answers to a fix yet. No one takes ownership there. Do I need to talk to Bob himself to get some answers? This is two days I had to call out of work to make it convenient for them. What a waste. I recommend Mealey's or someone else. Sad part is I need to purchase a lot more furniture but Bob's will not be getting that sale for sure.

I purchased a leather sofa set from Bobs in October 2012. The leather began to peel where my head rest. Bobs replaced the section with the defect in 2013. The same problem happened again. When I call for repair they said it was not under warranty even though I purchased the extended Bobs warranty. Bobs said the problem was an environmental problem caused by me. I never used any cleaning products other than cleaners purchased from Bobs when I purchased the Sofa. In addition to the leather peeling, the couch is sagging and has become very uncomfortable.

Bought a $2700 living room set in 2006 and it's complete garbage. The couch began falling apart the first year, and is now no longer useable. The love seat nearly so. The recliner, which no one has ever sat in until the couch became unusable last month, is already literally coming apart at the seams. I bought their extended warranty but was told it only applies to a one time catastrophic failure. Falling apart over time isn't covered. The first year we had it the couch showed signs of the padding loosing its form. A tech came out, & literally cut the bottom of the cushion and reached in and stuffed pillow foam into the void, he also scratched my new hardwood flooring when he dumped his tool bag out in his frustration when unable to locate a particular tool. Tell everyone you know, STAY AWAY FROM BOB'S.

Furniture is pilling and wearing with very light to average use and have only had it for 9 months. Although it started at about 6 months. Sofa sleeper frame also cuts into the the cushion. Sofa cushions are not as firm and already starting to sag. My furniture looks like I've had it years instead of months. They say this is normal wear. However I had a conversation with the salesman in the store regarding issues with wear or sagging at the time of purchase. They denied any issues. However NOW that I want a re-select, EVERYONE has the common knowledge that this is normal for these pieces. If I had been told that this is what my furniture would look like in 6 months then I wouldn't have purchased it. I was completely misled by the salesman. We are extremely unhappy with this $2,000 purchase. The service technician who is not objective whatsoever, determined there was no defect. Waited to speak to a supervisor only to get hung up on which they said was a glitch in their phone system. Then when I finally got a supervisor, he hung up on me when I told him I wanted to wait to speak to someone who could help me.

We bought a sectional couch with bobs 2 year ago. We had friends over and their kids got hold of scissors. And we were having dinner and missed to watch them for just 5 mins and they cut our sofa in various places. Bobs Furnitures sales person sold us the $1000 couch with the goof protection. He told us that if anything happens to the couch, the goof protection will cover it. And I very specifically remember that he said that if kids tear the couch all over, our goof protection will cover it.

We purchased a leather sectional sofa about 2 years ago and the leather is already flaking off and the cushion is sucken in. We purchased the Goof Proof Insurance and the sales person made it seem like everything is covered. We called them regarding the matter and now nothing is covered and we will have to get a new couch.

The furniture is poor quality. It chips easily. I have recently moved and fell in the middle of the night because the frame broke, and I am only 135 lbs. It is not the first time the frame broke. I contacted customer service because I had extended the warranty, but was told since no wood was broken in half it is not covered. I am not sure why purchase additional anything at all, if it does not cover the basic things. I will never buy anything in the store again.

The fireplace has a CRACK in the stone, and the "EXPERT" at Bob's after looking at a photo for 2 minutes has determined that it is not a crack and it is the natural way of the stone. The stone is perfectly flat EXCEPT for this WHITE line across 2 inches of the stone. Bob's will not even send anyone to look at the stone and will not honor the warranty I have. STAY AWAY FROM BOB'S!

First off, when my roommates and myself (all women over 25 years old) walked into the store, we were completely ignored. Not one person greeted us or asked us if we needed help. We wandered around the store on our own until we decided on a sectional. We flagged down one of the employees, as they were all just lounging on couches chatting. He proceeded to tell us that no one greeted us because they assumed we were under 18 and couldn't buy anything. When we told him our ages, he let us know he was only 23, therefore younger than us. Age is not the real factor here though. There were employees well over the age of 40 who also ignored us and gave us absolutely no assistance.

I got sofa for $2,000 and another $200 extra they told me for warranty 5 years. When you call and ask them to fix you something they're not gonna fix nothing for you. They just talk and talk and lied to human being. They have to stop stealing people money and the furniture material not good at all. I advise everyone if you want to buy any furniture you go regular store with regular price much better for you.

I ordered about $17,000.00 worth of stuff from my new house at the store in Riverhead NY. This might not phase them because they already got my money But Bob's need to know this was the MOST Horrible experience with buying, ordering, customer service/care, getting wrong item's and delivery Ever. Just absolutely HORRIBLE, Shame on them!! BE VERY CAREFUL, THEY ARE SWEET AS PIE AND WILL MAKE IT SEEM LIKE THEY WOULD DO ANYTHING FOR YOU, DON'T LET THEM TRICK YOU!!!

I bought a Quantum II Power, 3-piece sectional from Bob's Furniture store for $1904 in December, 2013. It was a nightmare while contacting them. When I put the order first time over phone the customer service reps seemed respectful and gave me a delivery date. Then changed the delivery date. I am a working single mother and explained that it is hard for me that you are changing date because I have to pay somebody to stay at my home when you will deliver the item. The customer service rep. got angry and said "we all have different problems. You are not the only one." I paid one of my neighbors $80 to stay at home for the delivery but they did not showed up. I was very angry and called them. They keep me waiting almost 20 minutes over phone then disconnected. I called again nobody answered. I left messages. They were giving me their wrong names. When I told them I talked to one of your rep. by this name, they said "we have nobody by this name." Then they gave me another date and again I paid my neighbor $80 to stay at home. Again nobody showed up for that date and I paid promised money to my neighbor.

A couple of weeks ago I called Bob's to report that I had bumped into my dresser. They said they would send out a tech and gave me a time frame of 4pm-6pm. The tech calls me at 12:30pm and tells me he is at my address. I told him, "you are early, I am at work and won't be able to come out of work until 3pm that is why I was given this appointment." The tech then goes on to say how he would have to wait around 3 hours and that was unfair because he lived in NJ, I said, "Well I can't get off work, sorry." He calls back and tells me that honestly there won't be anything he can do for the dresser and I should call and cancel! I said I can't do that and "how do you know you can't do anything without even seeing it?"

We bought an inexpensive two-piece sectional 2 years ago. My husband overabuses the recliner part of the loveseat. He is a couch potato and falls asleep on it most nights. The back padding began to flatten and Bob's came and took it apart in my home and restuffed it. This happened two times...and Bob's service staff came immediately. The other seat and the sofa are like new.

I had a terrible experience with Bob's Furniture in Secaucus, NJ. They are horrible with their customer service. They lied about their warranty and charged me for it and did absolutely nothing to abide by the warranty. What had happened was I bought a set of leather living room about 3 years ago. They really enforced and made sure I had bought the 5 year warranty to go along with it. The only reason I was really convinced to buy this warranty was because they said it was going to cover anything and everything: rips, tears, burns, cuts, punctures, food/beverage stains, human stains, ink, nail polish/cosmetics, and much more. After a year and a half I have them a call due to food stains. They refused to even file a claim stating that this was a manufacturer default not under the warranty that I paid for, even though it clearly states that it is covered.

If you're looking for cheap furniture, you are better off going on Craigslist. The customer service received was possibly the most terrible customer service ever. Oh and if they do deliver something, be prepared to wait all day, and if you're not home and someone else receives it and you don't like it... well they pretty much tell you to ** OFF and say all they can give you is credit. I really want them to grab the credit and shove it up their behind. I will never, ever buy something through them again, even with this stupid credit. Not worth it. I will probably be putting the gift card up for sale in one of those websites and get my money back. Any of Bob's stores suck. THEY SUCK. Do not waste your time. You are better off going to Ikea.

I waited all week for my table to get delivered, took the day off just to be at my house on the day it was suppose to be delivered and when the delivery guys opened the package the table had a major defect. Instead of sending out another one they said I had to reschedule to get it redelivered! I have NO table as of now and Thanksgiving is in 4 days. This is so frustrating!! I am so ANGRY.