Bob's Discount Furniture Reviews

I bought a bedroom set worth around 3000 dollars in September and after a month long delivery they delivered it on 15th of October. Various pieces of the furniture was broken, damaged and hence I asked them to replace. They came second time however the problem still remained as they came with a broken part. I send it back and asked for redelivery. The worst part is even though they have not delivered the final furniture they send me a bill to pay. They are also very bad in terms of delivery. Even though it's their fault they never adjusted for delivery (I paid for delivery 230 dollars) time. Worst place to buy furniture.

My daughter recently purchased a sectional couch for her new apartment... It was in the clearance section of the store and she felt that she looked it over fairly well, understanding that clearance pieces were not new and may have some wear from being on the showroom floor. After bringing it home, we were appalled to find a child's book and blocks in the ottoman storage. Also the sides of the sectional had cat hair and stains, which were not seen in showroom because the sections were attached.

My husband and I have struggled to find couches that we both liked, so we were thrilled that we found some at Bob's. They're just what we were looking for. The service we got, however, sucked. We paid a $99 delivery fee only to have the delivery guys essentially give up and leave one couch sitting in the yard in the rain. My husband was trying to help them guide it into the house by telling them to tip it, and they told him they "weren't allowed" to tilt a couch to get it in the house because they were contractors and if it broke they'd be held liable. What couch ever fits through a door without having to be tilted? It wasn't even like it was a difficult stairway or anything, it's a straight shot once you get it through the door. We had them put it on the back porch to get it out of the rain, but now we have to put it where it goes ourselves and we're out $99.

I stop by Bob's furniture store on April 15, 2016. They had a set call about O'Hara on their sales floor in front of their dining room. It was 799 and mark down the 399.50. I was excited because I was just moving and the price was great. On April 19, 2016 my seven-year-old daughter ran into my room with blood on her hands. She got hurt from the couch. When I went to the living room, I took a look underneath the couch, all the springs were out. On April 20, 2016 I went into Bob's of Nanuet. I explain to the manager what happened and ask for a refund/credit to use towards another set. I told her that the merchandise was defective and wasn't safe for my child. She was so heartless did not show any remorse more than told me, "The sale is final. There's nothing we can do about it." I contacted their corporate office via Facebook. They sent a technician out. The technician could not fix it.

Do not purchase anything from this company. They sell you on the quality and sell you an extended warranty. The furniture is substandard. Does not hold up. I have had my sleep sofa less than 3 yrs cushion rip, ottoman has a large tear by the seam, and because I moved to SC their response is "we have no presence in SC, therefore we cannot fix or replace your ottoman." I paid close to $1300 for my sofa and it is a piece of junk, from a company that does not stand behind their product.

I purchased a couch set swivel chair and ottoman in 2013. I got it through Acceptance Now and along with that I purchased a SCAM called goof proof lol. The couch I purchased was made out of bonded leather which Bob's later recalled because there were so many complaints. In fact so many they changed the material of the couch. Throughout the three years I filed multiple damage complaints and material issues. Not one complaint was ever followed up on and in their notes they made it appear as though it were my fault by saying I had children and animals. Either of which I have btw.

I order a sofa bed and a full -size bed, they both of my delivery time and the bed was delivered but a week later they send me only the mattress of the sofa. I cancel the order and then I have to call the office for the refund. Horrible service. Oh and on top of that they did not refunded delivery so I wind up paying 170 dollars for one item.

Bought the couch and Love seat set in May of 2016. Just sold it on LetGo for 500.00. It's only October! The cushions within no time became like pancakes! Had cushions replace and even had a bed put in couch thinking it would be more support! Absolutely not! The bed hung to floor! No support there! The new cushions they sent and we had to struggle to get them in, became pancakes once again! Was never so uncomfortable!! Just got a set from Raymour & Flanigan! Very happy with quality, but out a lot of money! Would never recommend Bob's ever! Shame on them for such shoddy stuff! The old saying is you get what you pay for! Bob's is cheap, and cheap is what you get!

I bought a bunk bed set. Had it delivered and the idiots, cause that's what they are, left 10 screws missing to have another guy come out and put the screws too tight cause it to crack the wood. Now they don't wanna do nothing. Worst company ever.

This is the worst company ever... in the universe! When you are at the store, the salesmen are very respectful and nice. Of course, because they want you to purchase their furniture. However, they won't mention any recalls the furniture might have or issues with it. Anyway, when they delivered the bunk bed that my husband and I picked out, the delivery guys assembled it incorrectly or too rough and cracked the wood. My mother was here when they did it and her vision isn't great, so she didn't notice. And they didn't SAY ANYTHING!

Subtotal $798.00. Goof Proof Plus $99.99. Shipping & handling $99.99. Tax $88.56. Grand total $1,086.54. Hawkeye 2 Piece Set (OUTLET). Seniors Beware, Bob's is a total scam company. They encourage you to purchase their Goof Proof Protection Plan and if you call them to check on a problem, guess what... normal wear and tear. You would have been covered if you had ripped it, or spilled paint on it, or any other careless accident, but because all I did was sit on it, I'm not covered. We spent our hard earned money on their furniture and they ripped us off. Shame on them.

Worst customer service ever. They lie to you about everything over the phone. The delivery guys are horrible. They say, "Will be there in ten minutes" and they come in a hour 1/2 after they call you and on top of it all that they bring you damage good. They offer no compensation for anything. Once they have your money they don't care.

I purchased a brown leather section from Bob's about 2 1/2 years ago. I may sit on the couches once or twice a week if that due to my busy schedule. The leather is starting to crack and peel all over the couches. I call to find out if there was anything they could do and they basically told me that nothing could be done. I will never purchase furniture from Bob's again.

I ordered a sofa and chair from Bob's Discount Furniture in Woodbridge, NJ. Both pieces were defective upon the first delivery, so I contacted customer service to request two new pieces. The second delivery came one week later and both pieces were again defective. I contacted customer service to inform them that I wanted to return the furniture for a full credit, at which time they informed me that I could only receive store credit as I "accepted the pieces into my home". I informed customer service that the delivery men refused to take back the furniture because their truck was full and did not have the room. After some difficulty, customer service finally agreed to refund my money. When I asked about refunding the money I spent on the protection plan and delivery, they agreed to refund the protection plan, but not the delivery.

On my second set of a sofa loveseat combo. Purchased GOOF PROOF ext warranty. Arm on sofa peeled. Warranty told me no coverage as defect. That was 5 years ago. Bobs, after going thru BBB, gave new set. Was 2 years old. I purchased 5000.00 of furniture. They, at the time, did right thing. Now the same is happening. Had a repair company to repair and they said, "Cheap leather. Never will last long". Now same issue. Want any consumer to avoid BOB'S. Scam artists and sell inferior products. Will not take normal wear and tear. Sweat on leather should be no issue. On his furniture, will crack and peel. Cannot be repaired. BUYER BEWARE. ADS ON TV A SCAM.

Delivery men. The men are very disrespectful when I asked that they not jammed the doors open with screwdrivers. One of them told me to go back to India. I am not from India, but that is not the point. He spoke with a heavy accent himself. Before they left, another said **.

My experience with Bob's furniture was horrible. I purchased set of two couches from them made from bonded leather. The salesman guaranteed that this material doesn't peel off or crack but if something like this will happen you have a one year warranty and goof proof warranty so your furniture will be fixed or replaced. One month later the material started to peeling off. I called them. They told me nothing can be done, this is normal wear and tear. What??? One month, couch barely used and the guy is telling me this is normal. This is BS, the worst furniture store ever. Never buy from them!!! I have lost $1400 on furniture that looks like old after one month.

Looked at a dozen chairs. Chose one. Added Goof Proof. Scheduled delivery. Paid on credit card. All good, right? What a FIASCO. Got pre-delivery call from a guy who was LOST. Tried to give him directions, we are 6 miles from the store. He doesn't speak any English is all he could say. He was gruff and hung up. What an idiot. NO BRAND LOYALTY AT ALL. Turns out, he DELIVERED CHAIR TO A COMPLETELY DIFFERENT ADDRESS. Took it off the truck in the rain, no less and left it for over an hour. Don't have to speak English to know that's just stupid.

I purchased a sofa and along with that their goof proof protection. It was nice before I pay money. But when I put a request for service they started drama. They fabricated a story that they already came to my house and couldn't locate me. In fact I was waiting for them for long 3 hours and nobody showed up. When I called them back to ask what happened, they are asking money to reschedule the appointment. They used very rough words nobody will expect in such a situation. Still my sofa is not serviced and not able to use. My sincere recommendation is avoid Bob's furniture. It's cheating. I am writing this with big dissatisfaction and disappointment. You have 100s of other option for furniture. Don't buy from Bob's don't use their so called "goof proof".

My wife and I bought furniture from Bob's. The people were all nice, when they sell you things. Afterwards, they sell you a warranty, but they don't tell you that you must keep their mattress cover on the mattress, or else they won't cover the warranty that they sold you, but today they came to my house to check the mattress, and told me that they won't cover the warranty, because there were stains on it. I will never go there again, and I recommend others to do the same.

We purchased a queen size bed with all the warranties. Within a year, the legs had fallen off the bed. This is because they are shoddily made, with no crossbeam support, and slide around on wood floors. Bob's repair men came out to look at it and agreed that, if they reattached the legs, they would just fall off again within a couple of weeks. They also agreed that we needed metal slats to avoid this problem. Yet when we called to follow up, we were first informed that we would have to pay for metal slats, and then that they were not available at all. This represents an extremely poor commitment to customer satisfaction and reflects the poor quality of their products.

Delivery truck arrived, questioned where to park at which time the moving company I hired was leaving and the mover suggested to unload the pieces and take his parking spot at the end of the corner. That did not happen and my daughter and I never saw them again. They just drove away.

Bought Bob's Furniture in VA. Took it to Florida (which Bob doesn't service) where it basically fell apart (Couch and Dining Room Chair). After MANY phone calls, we finally got an agreement to pay us for our Goof Proof Plus, plus damages to the furniture ($700+). Then we get a check for $249 and they tell us that's all they can do for us. CHEAP P.O.S. Furniture and worse customer service ever. That dweeby little Bob should be ashamed of himself!!!

Me & my husband stopped into the Deptford NJ store because we needed to buy a bigger size bed. I can hear the young blonde & another employee talking about me. They were very loud and rude. I thought I was shopping in the hood. Then I notice she was filming me with her cell phone & everyone was laughing. I never felt so embarrassed. I left the store and took our business to another store. I will never shop there again until you find some real mature adults to work there.

Went to the store to complain about a loveseat and the base of a swivel chair we had purchased. When the tech came to the house he was basically no help with the loveseat, he said he would order a new base for the chair. That was on 9/9/16. This chair was only a few months old when we reported the problem to the store. I called on 9/30/16 and after a runaround on the phone I finally got a person on the phone. Upon checking the order she said the part was not in the warehouse and would not be in until January 8, 2017. I asked if we could have another chair and was told OH NO, we have to wait for the part to come in. Four months for a part, that is just crazy. Now we have a chair that does not swivel and will not swivel for four more months. Bob's does not stand behind their products at all. Will never buy another piece of furniture from them.

I order the Copley Bedroom set. It's a king sleigh bed, headboard and footboard, chest of drawers and two night stands. I placed the order on 9/1/16. I went in knowing what I wanted placed the order and paid upfront and had it deliver with "breakfast with Bob's". I was excited due to I haven't move yet in and the place was empty so no problems with room. The delivery came on 9/8 and they kept me up to date with when they would be at my place. So far so good, at least I thought. I didn't notices the huge hole they put in my ceiling til l moved in knowing that was not there two weeks prior. The delivery men came and they bought in the queen size frame. I said "No that's not correct it's a king frame." The delivery man apologized and got the correct frame for the bed.

I cannot even begin to describe what a nightmare dealing with this company has been. I purchased a bed on August 22nd, and later that day an associate called to schedule my delivery. The charge appeared on my credit card statement. I believed everything was all set. The delivery date came and went - no bed. I thought I may have misunderstood that date, so I called to find out when I'd be receiving my bed. A very succinct associate told me that order had been cancelled as they, "couldn't verify my credit card."

We went to Bob's in Deptford NJ and liked the prices of the beds, sofas, kitchen sets for our new home. Once you order the items, they discuss delivery dates. Ours was weeks away but we had some beds so we could manage. Our date was sept. 20. We got reminder calls on Sunday and Monday but on Tuesday they don't show and they don't call. I wait 30 minutes to get a kid on the phone who puts me on hold a dozen times during a ninety minute call to tell me the new delivery date could be in two or three weeks, but I could have a 50 gift card for our lost wages. I canceled our order.

I have only had the RECLINER for about six months. The chair needed repair soon after purchasing it. Then after that the chair completely stopped working. Needs a new motor, new remote and relay box. When I called customer care I was on hold and bounced around for a half hour. Finally speaking to a rude condescending representative, she said I would have to wait a month for all the parts to be delivered to the home. Then I would have to call back to get a mechanic to give a date to repair the chair. I bought this chair for a person who was gravely ill and really needs it.

ANNIE 78" sleep SOFA with Bob-O-Pedic Memory Foam! We bought this for our guest room, BIG mistake. There is no way anyone can actually sleep on this couch. Horrible, uncomfortable EVEN with the memory foam mattress. They refuse to give us a store credit.

I purchased the maggie Sofa & chair from Bob's in Woodbridge, NJ. In less than 2 years all of the springs have popped on the cushions and we cannot use our living room furniture. I tried to contact customer service, but they put you on hold and then accuse you of damaging the furniture. This is the worst company to deal with. We now have to purchase a new sofa and chair after 1 year. I wish I had read all the horrible reviews before I wasted money on this crap. Many other customers have complained about the exact same thing. I will never spend another dollar in any Bob's store and have warned people about the poor quality and customer service. I guess in the end you get what you pay for. A couple hundred dollars extra for quality furniture and I wouldn't have spring sticking up my **.

I bought bedroom furniture less than a year ago and my tall had to be replaced and company added another fee for insurance on top of the insurance we purchase when buying the furniture. While laying on my bed the wooden bed rail broke. Now that has to be replaced. The quality of their furniture is so cheap, now I see why they make their customers purchase insurance when purchasing furniture, because they know it is not going last; they probably make more money on insurance claims than their furniture. That should have been a warning sign when they make you buy.

I purchase special sofa and love seat. After 6 weeks they deliver two different colors. Brought in my shipments. One month later they call me for the second delivery and then they call me back for the second mistake and will take another 6 weeks. Gave no discount whatsoever and they refuse to give me full refund, so don't buy from here. The management is TERRIBLE. (merchant I.D **, Ref # ** approval code **, purchase date 7/26/2016, time 19:41:05)

My husband and I, both close to 70, recently purchased a condo. Our plan was to buy a bed and then get the mattress. In the meantime we would sleep on the couch. I ordered a Spencer king size bed on 7/28/2016. The scheduled delivery date was 8/30/2016. At 6:30 A.M. on 8/30 I received a phone call informing me that the headboard was not on the truck and therefore the bed cannot be assembled. I rescheduled the delivery for 9/6/2016. I waited 5 hours for the delivery men and upon arrival, they took all the boxes to the second floor ready to assemble the bed. They could not perform the job because the headboard was missing yet again. I immediately called customer service and was told that the headboard will not be available till 10/4/2016.

Stay away from Bob's furniture store unless you want to buy new furniture store every few years. I bought a sofa and a recliner chair 6 years ago but after 4 years the "leather" started to bubble up and then peeling, cushion sunk in cheap crap. The recliner has a lot of cracking, bought the goof proof and of course doesn't cover these issues, most likely because they know this is a major issue with their products.

Where to I begin? This has been the most horrible experience I have ever had with a purchase. I shopped around and chose Bob's foolishly trusting they actually cared about customer and had quality furniture. WOW was I wrong. After going into Bob's and a older women following me around while I browsed literally hawking me would not stop following, I should have known right there to leave. I found a living room set me and my girlfriend really liked. We sat with the salesman Victor who put on his phony act that he was sincere and their furniture was the best out there. We decided on a Bob-O-Pedic couch with large chair instead of the love seat, a marble table and end table. As well as an ottoman and lamp. The furniture was ordered and we were excited to receive it. They lead you on to make it seem as though they are so great and take pride in their furniture but the minute you leave that store your screwed.

I have 3 bedroom sets from Bob's that I started purchasing August 2015. I first purchased the bunk bed set with the bookcase stairs. I did purchase the goof proof with it. My daughter scratched her name into the wood. I called Bob's and within a week, they came out and fixed it. The second bedroom set was the Madison girls twin bedroom set. The mirror became disconnected from the frame, also the knobs on the dressers were misplaced. A technician came out in about a week and a half, he tried to fix the mirror but was unable to.

I originally bought a mattress and box-spring in Feb 2015. About 120 days into use the mattress began to sag. A tech was sent who measured it at 1 1/2 in. I bought an upgraded mattress in Aug 2015. In another 120 days this mattress, too, failed. The only answer I could get from customer service was "you may come in and get another mattress, but after 30 days we will not refund your money." I explained that this was not a comfort issue many times.

I bought from them in order to save one to two hundred dollars. I cannot express to you the amount of headaches I have had due to their crappy quality. I am sorry but that is the only word that comes to mind when describing their quality! I have always purchased my furniture from Levitz (when they were open) and Raymour and Flanigan. I decided to give Bob's a try time and again. My daughter's bedroom set was decent for the price and because she is so dainty and careful about keeping her things nice it has held up.

I bought a Bedroom Set in Bob's Furniture and I also got the Goof Proof Protection Plan. The paint on one of my bed rails like the veneer was flaking off. It look like when formica peels of the wood, it does not even look like paint. My dresser the one with the mirror you could not put down anything on top of it because the paint would scratch. I found that strange that the paint was so easily scratch. My bed with the exception of the one bed rail, the Tall dresser and my night table the paint finish was fine. I would dust it and it was fine. The problem was with dresser with the mirror. I was afraid to clean the top of the dresser or put anything on top of the dresser because the paint would scratch right away. The paint finish was very fragile only on the top of the dresser, the rest of the dresser was fine. The top had a few scratches on it. The bedroom set was 2 years old.

MY EMAIL TO THEM: STILL NO RESPONSE...Terrible customer service, terrible service plan. Terrible furniture and they do not fix anything....

My roommates and I purchased a couch & chair set from Bob's last summer (2015). Since then, every single cushion on our chair has had springs jolting up causing serious discomfort when sitting on the couch. At first, only one cushion broke and Bob's sent a new part pretty quickly (still after 3 or 4 phone calls reminding them they needed to ship us the part). Then, the other two cushions subsequently broke as well and (this being back in May) Bob's told us they wouldn't have the part until mid-August. Ok. We understand. Sometimes parts are on back order. But did Bob's offer to do ANYTHING for us in the meantime? NO!

The products are not made well. When you try to get it fixed it's a whole other issue. You have to constantly call service, then I got my sofa replaced with another because I didn't learn the first time. They delivered the 2nd sofa, one of the cushions had 3 stains on it. I'm tired of having to leave work, just to have the product break or return a piece of it because of stains. Then I schedule to have them deliver the cushion at my office and they are not scheduled to come until after business hours, which they were told when scheduling what the hours were. Horrible. If you do not want to great aggravated do not purchase from them!!!

So I purchased a new bedroom set for my daughter on June 30th 2016! Received part of it the following week and was advised the balance would be received 8/13/16. Received a call that the furniture was available earlier, would I be able to accept the early deliver. Of course I said yes! They advised me it would be delivered on 8/6/16 and I would received a call the day before with a window of time expected for delivery. Naturally 8/6/16 came and went with no call. I called the store, Nesconset, NY location and was advised we weren't eligible for delivery as we owed money. Mind you we paid for the furniture in full the day we purchased it.

I am writing this because I do not want anyone else to get scammed by a completely corrupt and unethical company. Bob's Discount Furniture sells a bunch of junk and they do not honor their warranties. Their customer service center is the worst I have ever dealt with. Their goof proof is a joke. I have had some bad customer service in my lifetime, but never one where I am deliberately lied to. I was lied to so many times. I believe that they actually coach their customer service reps to lie. The goal of their customer service department is to frustrate the customer so bad, that the customer just eventually goes away.

As others said, the experience in the store is great, but the minute you paid, and you need delivery you will never get any help. I purchase a sofa and loveseat and paid the full amount. I requested delivery and paid for it, they scheduled for Wed. I advised that up until 3.00 PM is good, since I will not be home after 3.00 PM. "Sure no problems" they said, "we will put it in for you". Well, I received my delivery confirmation. It is Wed between 3.00 PM and 7.00 PM. I called the store, they advised me that they will try to change it, they never did and never called back. I called again today Tuesday, they hung up on me. There was a complete Dining room set that I was going to purchase including the china, Well not going to happen. I will find a better quality store to purchase from now on. Just remember, they think that their clients are trash, and they treat the customer that way. DO NOT BUY THERE, and spread the word, I know I am. Thank you.

I recently bought several furniture items from a Bob's store in Virginia. I planned to move to Texas and asked 2 salespeople and a store manager if that would be OK. They assured me it would be fine and would not impact my warranty. When I opened the furniture after moving, I found that 3 of the items had manufacturer defects. I called to file a claim and they said they can't replace individual pieces of furniture - only the entire item. They also said they would not ship anything to me. I would have to send them the entire furniture items (including the undamaged parts) at my expense, and then pay to ship entire new pieces back to me. It would cost thousands of dollars to ship that stuff. I've been fighting with them for months now to get some kind of resolution but they will not budge. I've hired a lawyer and am in the process of filing a lawsuit. I just want the furniture that I paid for in undamaged condition!

DO NOT BUY FROM BOB'S. The prices is what get you, but I learned you get what you pay for. I spent over $4,000 in Bob's in Feb 2016 in Farmingdale Long Island, on a 3 seat leather couch and 2 seat love seat black for my family room and a week later another 3 seat brown leather and 2 seat brown leather couch for my living room. Upon delivery the brown 3 seat couch was ripped and I immediately called and they sent out another one. However the black 2 seat is ripped from the seams on both sides hiding under the leather cushion. I called the warranty and goof proof and they DECLINED to fix it. It's August 2016 several months later and I am now stuck with a ripped leather chair. I will never purchase anything from Bob's again. They take your money knowing they sell defective products. There's nothing I can do. I have 2 different receipts both were purchased a week apart.

UPDATE.. I removed my negative review about the sofa I bought from BOB's . After emailing them a copy of my review and BBB complaint, they replaced the sofa free of charge. The main problem with BOB'S is the goof proof, do not buy Goof proof, (Guardian) They declined my claim before I could even finish talking about what happened. They never called me back, lied to me and were rude. (Guardian) is the insurance company that goof proof goes through. They should not even be in business. Just read the negative reviews here. They are mostly about goof-proof (Guardian) BOB'S did do the right thing and did stand behind their product in my case, thank you.

I have been a customer for a few years and have never had a problem until now. I was told that they were looking into getting me a new sofa because it was damaged accidentally. I waited almost 2 weeks for them to get back to me and I decided to call them and the customer care woman was rude and said they would not give me a new sofa. I will NEVER go and buy anything from them again and I would never recommend them to anyone.

Was sold the wrong box spring for an urban location. Delivery team showed up - they could not have been more unprofessional. I was on a work call - they sat on the floor and played the hold music, which is a common occurrence at Bob's. They told me 20 minutes later that Bob's would call me back. Of course - they never did. I called Sleep's and got a box spring delivered in a day. Never heard back from Bob's. I used the crappy cheap frame from Bob's for my new box spring - and guess what - it broke. This all happened on 7/2. It is 8/17 - and I still have never heard from Bob's. I have left messages at the store I purchased the box spring and frame at. Never have called me back. Have wasted time I don't have listening to their terrible music. Still - have heard nothing. They are crooks - they shove product and protection plans down your throat - but, will keep your money when they don't deserve it.

For the consumer beware. Spent $4,700 on a couch, Loveseat and. Recliner. All Leather motorize seats and lighted cup holders, motorized headrest. Had furniture for year and a half. Material under foot rest started splitting and foam crumbling on floor. Started on right side and now left side. Had extra warranty and they won't cover it because of normal wear and tear. This is a moving part and should be covered under manufacturer defect. This should never happen between a year to two years. Bob's said I'm stuck with it. Normal wear and tear is from sitting on. Not the furniture performing normal performance. Any real further repair company could of fix this. They sent a kid in a Honda Accord with a cordless drill and some hand tools saying he's a furniture repairman. Such BS. Will be choosing a new furniture store. Bob's not the store it use to be!!!

I can't believe that their Good Proof+ plan means absolutely nothing!!! Don't purchase it!!! They will find a reason not to cover it or back their products. My leather reclining sofa is bubbling and peeling. Not to mention the fading which I can live with. I have been battling this issue since June and nothing. They keep telling me that leather doesn't do that and they cannot cover it. It's even worse when their customer service supervisors agrees with me and did see the photos but cannot do anything about it! This will be my last purchase!

I purchased the Maggie II living room set with the chaise. Two months later the springs were popping through the cushions. I called customer service to let them know. They told me they needed to send a technician out. Okay I take a day off work waiting for the technician for him to tell me the cushions are defective and he is putting in a work order. 3 weeks later no cushions. I called customer service. Now mind you this started in February of 2015. They tell me they are back ordered for another 4 weeks. Ok no problem. 4 weeks later - oops sorry back ordered again. It is now August still no cushions. In the meantime the frame of the couch wobbles. I call customer service again and they tell me that they can do a one time swap but the $100.00 that I paid for Goof Proof will not be applied to the new couch so I will lose it. Not happy with that I called back.

Okay started within a month after buying the sectional. While already sitting on the chaise a piece of wood broke from under me. There were staple sticking out all around us cover on the bottom of the couch and when sitting on the chaise seems like he sunk a good for 5 inches and have a hard time getting out of it. It's like it sucked you in nothing like in the showroom. And on the corner piece the same thing sucks you right in and on the loveseat piece of wood on the front jobs into the back of your legs causes for bad blood circulation and blood clots and on the armless loveseat the leg has broken on the right front and they replaced it half hour later. I come walking in the house to sit down on it and did not even get to put my body into the couch all the way and it broke again.

Did not deliver what was promised in the store. Then charged me more. THEY ARE THE WORST!! Everyone was great at the point of sale after that they were terrible!

I bought a mattress from Bob's and had it delivered and hated it from day one. I called Bob's, which if you call them, it takes so long to actually speak to person it's ridiculous. I was told that I had to keep the mattress for 30 days, no matter how much me and my husband were not getting a good night's sleep. We dealt with that as best we could and then I went back to Bob's to find out what I had to do to return the mattress. The first salesman I dealt with did not lie, he just omitted some of the small print so that it makes it very difficult to return anything that you bought.

After calling back 5 days later & getting a supervisor on the phone they gave me a credit for the couch. I'm satisfied & will buy from Bobs again.

I purchase from Bob's a living room recliner set (Brava-brown recliner sofas). The first delivery they have to take sofas back because they were broken. Bob's offer another delivery date was furious since I gave my old sofas away so for a week we have no sitting sofas. When second delivery came big sofa was not working properly. The delivery men was rude, didn't want to take sofa back, told me to call Bob's and since I had purchase the Goof proof kit I can get it replaced. When checking my so call insurance it said they will replace and fix damages within 5 years - LIES LIES LIES.

We place an order for two-bedroom furniture two weeks ago. The delivery was scheduled from 2 pm to 6 pm today and the truck shows up at 7.30 pm. No calls that they will be late. Then they deliver the bad news. Every furniture is damaged which I cannot fathom. Two bedroom suites cannot all be damaged. Now both boys have no bed. I cancelled the order with customer care and they transferred me to the store to do so which took 40 minutes. I asked the delivery team chief why it was not checked and this is exactly what he said: "The furniture comes from overseas. Nothing is checked at all but just loaded in the truck and the delivery team is expected to check them before bringing in the house and this happens all the time."

DO NOT DO BUSINESS WITH BOB'S! Horrible experience with delivery and customer service. Called many times and was put on hold for over 45 minutes. Customer service tells you what you want to hear and NOTHING will get done to resolve any issues with furniture. The worst furniture company I have ever dealt with. Desk and bed set had missing wood. You get what you pay for here at Bob's. Terrible customer service after you have paid for the merchandise and delivery whenever they choose to show up... not on your delivery date or time and with no phone call.

The Pictures tell it all. This furniture from Bob's Furniture is just 3 months old (April 2016) and see how it has deflated, looking like a 20 year old furniture. Sitting on it, you could feel the hard wood under the cushion and the back is already falling apart. You could actually feel the wood sticking out from the back. I'm so disappointed. They do not have warranty on their products and the Goof proof plus is a scam. I still wonder why Consumer Protection is still allowing them to remain in the market. They show you the real one in the store and they deliver the fake one. I am accepting my loss but will NEVER encourage anyone to buy anything from them.

I had a delivery scheduled. The person drove off right in front of my husband who was waiting in the driveway. I called, it took me 10-15 minutes to get through to a person each time. When I final got someone, I said I needed to know where my delivery was and she hung up on me! My husband was at the new house with our 1 year old baby and he was crying the entire time. He was hungry, waiting there for absolutely no reason. I'm disgusted. I tried to call back and cancel but again I couldn't get through! Never ever ever again. I guess I'll have to go down in person and cancel it, seeing as no one will answer the phone.

Placed my order for the # 5 bedroom set at the Flatbush Ave showroom May 30, 2016. Due to the head & foot not in stock the delivery was postpone till June 18, 2016. I was the first delivery that day. The tech who put the furniture today did a terrible job of assembling and bedroom set was scratched all over, the chest must of been dropped, the doors couldn't be opened. I asked him to take it back. He said. So I called customer service right away and they send someone who fixed the scratches and called, took pics of the chest, said I get a new one ASAP.

A shout out to MARIO at Bob's Salem NH store. He is well-informed salesman, professional and a true asset to the company! We recently just purchased close to 7,000 dollars worth of furniture for our new house and made many trips to Bob's. Everything went off without a hitch. All the furniture was in stock. Delivered actually 1/2 hrs early... delivery smooth - no issues... and our home looks great. I contribute all of this to the wonderful overseeing of our salesman - Mario. Can't say enough about our experience. Actually all of the staff were helpful and friendly... never pressured. Gave us plenty of space. I wouldn't shop any other place. "If it's not broken, don't fix it." Thanks again Mario. We appreciate everything you did!

I ordered a bedroom set and a rug through Bob's Furniture. My delivery was on the may 25th 2016. The delivery guys came, told them where I would like my bed set up. I went downstairs once they was done. They had me sign for the delivery. They left. Went upstairs and notice that the bed wasn't set up correctly and not connected right. Called Bob's to advise of my issue, also to let them know that my rug also wasn't on the truck. Spoke with a supervisor. I took off work to make this delivery now you're telling me I have to take off work again for a second delivery. She then advise someone will be there to also fix any issues with the bed. Set up another delivery for that Saturday 5/28/2016. That was my first issue.

I bought the Miranda Sofa and Loveseat 1 1/2 years ago. The cushions started to deflate within 6 months. Bob's didn't want to hear about it and said that it was just "settling". About a month ago I noticed one of the seat back cushions pulled away from the sofa. I scheduled an appointment "twice" because the service technician ended up at someone else's door in another town. When the technician showed up on another date. He said the cushions would be replaced but the tear was irreparable. Bob's customer service said it was not going to do anything about and Guardian didn't understand why and said they would look into it. Well it's now 3 weeks later. No cushions and no answer on why my Goof Proof Plus does not cover a couch tear.

I purchased the Maggie loveseat and sleeper over 2 years ago and have been dealing with Bob's and Goof Proof for that long with issues. Within a month my cushions sunk in. They took over a month to replace them plus when the inspector says Bob's will call me that's bull, they never call. The 2nd visit was due to the cushions again and scratches on the sofa. The inspector found nothing wrong according to Bob's and not Bob's or Goof Proof wanted to speak to me, not even a manager. The customer service rep would not do anything for me and just to get me off the phone she said she will input something and they will email me. Yet again same bull story.

I bought a Living room set on 6/26/2016 at Bob's Furniture, Worcester Store for $ 4183.88. Their Customer Service there was excellent. The furniture was delivered on 6/30/2016. We made sure that the room was empty. The couches were put at the right spot but they left the coffee table at the hallway, still in a box! They also didn't finish assembling the wall unit. Furthermore, there is a crack in the lower drawer. I called their Customer Services and they were pleasant. They promised to send someone on 7/9 to assess the damage and assemble the coffee table. My question is, did they run out of time or were they being disrespectful?

Contacted Bob's last wk. Spoke to Janice Cust Serv regarding repair of a sleep sofa not under warranty. Willing to pay to repair. Janice quoted me $69.99 plus tax. After 45 min gave me a conf # and told me to pay at Bob's store, Bellingham. When I arrived the employee called and spoke to Janice for 45 min again and I was given a price of $84.99. Received 3 robo calls to remind me of the appt 06/27 from Jamie Accts Mgr at 800 569 1284. She asked me if I had the parts for repair which I have some and told me to go to a hardware store but wait till the repairman arrives. What is a repairman for if they don't carry repair kits for a sleep sofa that all the info in the computer .

Accuracy only thing that can be said - don't shop there - you get what you pay for. "Garbage." Less than 30 days and I have had issues with my purchase 5 times to be exact. Pay the extra couple hundred and you will be happy and satisfied. Old saying you get what you pay for! Seriously believe you visit Bob's house not one piece of furniture in his home is from his own store cause if it is sure he'll get himself a 20 year goof proof plan and his so called techs would be there so much they will have dinner with him every other night. He stands by his word - come to my home and prove it! Shame - you have to have the front line to deal with the headaches you give the hard working people! I can use other words that can explain how I feel but it will be a waste of time cause you have a business but don't know the first thing of customer care and satisfaction!

Ordered a replacement couch for our "leather" sectional. We've had it under 3 years and the "leather" is peeling. Our in store experience was fine, picked a new couch, goof proof and delivery ending up with a $100 credit. Delivery date set for Friday 6/17 between 2:45 and 6:45. At 5 pm we got a phone call from Customer Service saying the delivery could not be made because no one was home. Oddly enough I was home all day - took the day off work, and put a note on the buzzer that said "if bell doesn't ring, please call......." No phone call, nothing. By 5 the truck had already returned and the couch had been unloaded. I'm going to go ahead and say the delivery people just decided to stop working because it was a Friday afternoon.

DO NOT spend your hard earned money at Bob's! Bought 2 couches from Bob's two years ago. The foam in the cushion seats has compressed to the point where it is almost half of what it used to be. The fabric on the cushion seats is pulling and fraying. So I called the goof proof warranty company only to be told that they don't cover those issues. They only cover damages and stains. Then I called Bob's. They sent out a technician to examine my couches. He arrived on time and was very polite. Asked me what my complaints were. Wrote everything down and took pictures. Then he asks me to use my cellphone to call it in. As he is on the phone repeating my complaints and stating that the cushions cannot be fixed, he has me signing paperwork. Then, he hands the phone back to me, tells me that Steve will now help me and basically runs out of the house to his car.

Today delivery personnel delivered China cabinet and damaged my front door. A big piece from main door chopped out. This is new home and I moved in three months ago. Delivery guys are bloody liars and they do not speak English. It is hard to communicate with them. While they were moving the cabinet they hit the door, collected fallen pieces and put them in their van. Three spoke in Spanish and talked with someone on the phone. When my questioned "Why did you damage the door?" instead of admitting starting screaming at her. I went to them told them to stop screaming, either admit the mistake or wait until police comes for investigation. They run away like dogs. I complained to Bob's Furniture customer service about damage. They gave me confirmation number. I was told that someone call me within 24 hours to resolve the issue.

After purchasing a living room set from Bob's in March 2016, the day of my delivery the delivery men damaged the hallway and stairs when bringing in the couches. My landlord charged me for the damages to property. They tried to bring in the larger couch first and could not so they refused to bring in the smaller one and left in hallway. I had to call a moving company to come and move both couches in which took 20 minutes to do. When I called they informed me that another company was responsible for handling any damages incurred from delivery. That company has not returned my calls as of date nor has contacted me. This is the worse place to get furniture from and do business with.

The Business of **; Waste of Time, Waste of Money. Sorry for the language, but that is what they deserve. $2000 worth of furniture + that stupid worse of all protection plans goof-proof all down the toilet 3 years later. The recliner broke the day it arrived, they didn't fix it. The tables shred. The seats and the back cushions peeled savagely and they told us it is the manufacturing defect, yet they said they can not do anything about it, not even paid repair!

Let me start off by saying the only experience that was nice was the in-store shopping and the sales rep. You can't beat the free candy, cookies and ice cream! Yum!!! Of course that is the case in-store because after all you are a walking dollar sign. You're catered to, It's Mr or Mrs. this to that, "Would you like some water, lay on this or that" and etc, but after they get your money the fun begins.

Stay away from Bob's Furniture. I purchase warranty for my sofa. When I called them today the respond I got was, "sorry the product is discontinue. We cannot do anything about it." Their product is not strong, break easy, the cushions are get bad in 6 month. The customer service for warranty department is horrible. STAY AWAY FROM BOB.

I don't want to give that one star too... very dissatisfied. Bought a 1000$ worth recliner. There is no firmness at all. When logged a complaint one so called 15 year technical guy came in, saw and he said manufacturing defect. Spoke to customer service manager. They just apologized for what happened. That's it. I just went and thrashed my recliner in front of the store. Never buy anything and you know I bought an insurance that doesn't cover this. It seems but the store guy said me that it covers so I took the insurance... verrryyy bad guys. Please don't buy any recliner sofas from Bob's.

The delivery team brought my mattress and boxspring during the time window we had set up, but after signing the papers about satisfactory delivery, they climbed into their truck and started to leave. The mattress and boxspring were still on my driveway. I told the driver (Jose) they forgot to load them and he said they don't do that. I paid $100 dollars for delivery (which is crazy to begin with) and you don't take the old ones away? I told the driver the salesman and I discussed this AND I have it in writing. "Sorry," as he drove away.

The Goof Proof Protection is non existent. I have called numerous time and have not received any results. I have been placed on hold for hours at a time. They denied any claim that does not refer to an accident. I recommend that customers forgo the Protection and just assume you will need to replace any Bob's furniture within a year of purchase.

I purchased a area rug from Bob's along with goof proof protection which was useless. When it was explained to me all the coverages I wanted covered was supposedly in place, I soon found out when needed they were not. After sometime I thought this situation was rectified and told by the manager that I could get a new rug from them. I looked through their selection numerous times as well as checking with the office about my credit which I was informed listed on their computer.

NEVER BUY FROM BOB'S Furniture. You will regret it!!! Purchased original sofa love seat and chair. All recliners. Frame broke. No cushioning. Got replaced. Same thing happening. No help from bob's and good proof keeps denying everything. I will make it a priority to tell everyone never to purchase anything from this business.

Received a couch on Tuesday. Totally disappointed. Spent two hours on the phone Wednesday trying to return it. Out of that 2 hours, spend 1.5 hours on hold. They will not refund my money due to the fact I used their "wonderful", NOT, finance plan. I can only exchange. In which I have to gamble on another uncomfortable couch and I will have to pay another delivery fee. Or I can lose the $240.00 I put down to Accept Now, financing company. Wishing I had read the reviews in the first part. I would never have walked into the doors. Now that I have read the reviews, whom which I trust, I believe I have come to the decision to lose the $240.00 and not have to walk inside their doors again. I will tell everyone, DON'T GO THERE!

I purchased a living room set from Bob's in January 2016. Two weeks later I called them because the table was falling apart. The finish on the table was fading. They sent a "repair" man who used a marker to color in the faded area. I called Bob's the following week and kept calling they came a total of 5 times. On the 4th time I spoke to the store manager. Ben was going to speak to corporate about compensation for the table and all the time I took off or left early for their 4 hour window and about a week after the 5th time they came I received a $50 credit card for Bob's. What would make they think I would ever buy from them again? The table still had marks on it and learned my lesson. You get what you paid for.

I bought a dining room table and chair set from Bob's. I also purchased the extra Goof Proof warranty (5 years). The set is three years old and one of the legs on the chairs failed. I called for service and was told the chair had been discontinued and that their warranty was a "best effort" warranty and I was S.O.L. So no replacement, no credit, no nothing, tell my story walking so to speak. Despite the fact that I still had two years on the warranty. I had purchased multiple items from Bob's but this is my last, and I was going to be shopping for a new living room set soon. I still am, it just won't be at Bob's.

Initially I went in on Friday 11/27/15 to purchase a sectional sofa and a coffee table. A brand new sales rep helped me and he advised it was his first week. We showed him the floor model and told him we needed a left arm sofa with a right arm sectional which is exactly the model in their showroom. He put together our order with the coffee table and a right arm sofa. At that time I was advised there was no finance charges for 6 months. When we got home, I realized that he left off the chaise lounge and had the wrong sofa. We needed a left arm sofa.

Worse place ever. I bought some furniture with Bob and added the goof proof. So I call them to fix my sofa and dinner table and a tech came out and when he show up he didn't do anything. He said he can't fix it and took pictures and left. When a rep call me and told me they can't fix my purchase cause it's out of the goof proof I told them I'm still under warranty and she told me she can't fix it cause it has multiple damage and they don't cover that. I told them how that if I never made a claim? She told me it has to be only 30 days within purchase. So why add goof proof if they not going to do anything?

I have purchased many products at Bob's for which I have been happy. Fireplace tv stand, bedroom set, etc. However, I purchased a Black Label Euro pillow top mattress (around $1000) set that I loved for a while. After about 5 years it developed a sink hole. I went into Bob's to talk to customer service and was rudely told after about 20 min that I was not in the system and she couldn't help me anyways. I had to call customer service. I did this on my day off and spent 1.5 hours on the phone. I spoke with 7 people because the phones were having issues and kept dropping my call. Only 2 of the reps tried to call me back. Diane was able to tell me that in 2010 (purchased in 2009) they archived the files and no one was able to find me (call 4). Nathan (call 7) dropped but he called me back. We set up an appt for someone to come and measure the dip (another day to take off).

So in desperate need for a set of bunk beds for my kids I found the one I wanted online, walked in the store, information in hand, only to have to request a salesperson! Since the one on display was not the same as the one online, it took a while but we were finally able to get it ordered! Just as I was getting ready to pay my $900, I was given the option of financing through Acceptance Now!

I bought a kitchen table at bob's and purchased the goof proof insurance. I called to make a claim for cracked chairs, a spring hanging out of another chair, and a cracked table leg. I set up an appointment for a tech to come. The tech never showed up, I waited all day. I called the following Monday to complain, only to be told, the tech showed up and I wasn't home. They proceeded to describe my home as it looked a few years ago. Meaning, the tech probably google earth my home, or had an original description from when I had it delivered years prior.

We purchased the power reclining, non-leather loveseat and sofa along with the Goof proof plan in October 2015. The frame on the sofa cracked on the back of the couch. This has never happened to me with any other furniture that I have owned. The frame is a small piece of wood that is backing the piece and is extremely flimsy. I proceeded to call Bob's last week and explained what the problem was. They sent out a technician who was very nice. He called Bob's and spoke with a representative and explained the problem. He then said that he couldn't fix the issue and I had to speak with the representative.

My sofa broke the frame. I have goof proof plus and Bob's and guardians dont want to replace. I have goof proof plus for accident and when you need, they play games with you, sent you to bobs and bobs sent you to guardians. And the end of the day nobody pay nothing!!! Worse place ever!!! Never buying again! I want my money back for a goof proof.

I purchased a 2 piece sectional. It was immediately clear that something was not right. One section had nice firm seating and the other sagged very much. I stopped by the store and was directed to the customer care hotline where I scheduled a service call. Typical large window of when we might be there so I take a day off of work to accommodate your schedule. Tech shows up, spends 20 minutes just trying to get the legs off. I can see that he is not very familiar with this. He sloppily removes the bottom cover and notices a cross member of the frame has not been fastened properly. He reattaches the cross member in the wrong location and then stuffs some extra padding between the springs and top. Hastily puts the bottom cover back on and declares the job done. I ask him to sit in the seat and the other seats on the sectional and compare.

I bought a King size mattress for my parents back in 2012. A month ago, I put in a claim for the mattress as it was sunken-in in the middle as Bob's has a 20yr warranty. The concern is that my parents both have major medical problems - my dad has a heart condition and my mom has spinal issues so they have been unable to sleep on the bed, they've been sleeping on the floor, that's how bad the mattress is. Bob's sent a technician to check the mattress and they told me that they agree it's damaged but just not enough to be covered. I explained to them about my parents' medical condition and that they medically cannot use that bed regardless if they felt it wasn't damaged 'enough'. It's ridiculous to agree there's an issue with the mattress but it's not enough per their phantom standards.

On April 12th I was expecting a delivery of two full beds and chest and dresser with a mirror plus two recliner chairs and ballerina lamp for my children room. They delivered everything in oak color which I specifically wanted expression. Then they tell me one piece is missing and cannot assemble one of the beds without that piece. The color espresso was not even in stock when I spoke to a customer service rep. I was obviously infuriated because this was ridiculous, I had left the room empty and got rid of the kids bed.

Do not buy any furniture from this store ever!!! Spent over 2 thousand on furniture and it has 2 broken drawers, a cracked frame, a broken leg, springs popping out of a cushion, piping missing and Bobs just left here and told me "Yeah it's a factory issue but we don't have those parts so you're basically out of luck." I'm stuck still paying for a broken sofa I can't use! Oh, and I paid for goof proof protection! Never ever ever again!!!

We purchased a sofa with two recliners in December 2014. The seat cushions and back support are defective. I also purchased a Bob's Goof Proof + Plan. The plan covers against factory defects for five years for materials or workmanship. I have had three technicians inspect the sofa and reported to their office and left. The person in the office said there is nothing they can do. Evidently they do not know what they are doing or cannot read. I will let my family and friends know Bob's Furniture does not stand by the Goof Proof + Plan or their furniture. We are very disappointed in the workmanship of the furniture as we are an elderly couple and we thought the furniture would last more than a year. Again, we would not recommend Bob's Furniture. This is the last purchase I will make from Bob's Furniture.

Worst customer service I've ever experienced. Inflexible and incapable of listening. A supervisor finally stepped in and was decent, but I am so regretting shopping here and will never, ever do business at this store again. I had a few more furniture purchases I needed to make this summer and I will buy them anywhere else.

Two leather recliners have been cracking after 6 months of use. The sectional couch had pillow backs (not gusseted) and because there was stuffing in the pillow backs instead of a foam block, the stuffing all settled down to the bottom of the backing and bunched up. I had to throw the pillow backs away after a year and a half and replace with good pillows from Walmart. Shortly after the foam seating became squashed down so badly that there was nothing to cushion our legs from hitting the wood framing and it was cutting off circulation in our legs. Both my husband and I weigh under 200 lbs. This couch was good for 1 year. The recliners lasted good for 6 months. I will never buy from Bob's again.

So today Bob's delivered my sons bedroom set to my home. After bringing the furniture into my home they tell me part of the bed was missing. Delivery guys tell me Friday (the next day) they can bring the missing part and assemble the bed. "However, I'm not available tomorrow (Friday) can you guys come on Saturday morning in instead." They said "ok", put me on the phone with customer care and leave right away. While on the phone with customer care I am then informed that the missing part is on back order. Why wasn't I told this at the time of purchase? Why wasn't the delivery team knowledgeable of this back order part so that I can have the option to reject delivery? They didn't give me no option and it's my problem because there is nothing they can do about it.

The furniture is bonded leather. After a year it has cracked up and looks ugly. Had a friend who bought furniture from Bob's and said I messed up buying from them. Never bothered calling Bob's since all the reviews are negative and it is a waste of time. Will never ever buy from them again and will warn others not to buy.

My daughter is a dog lover so when she purchased her first couch from Bob's she was told about Bob's wonderful 5 year guarantee!! Well, Bob's and his sales associates should be arrested for fraudulent sales ethics. It's not like my daughter was asking for a replacement couch; she was simply asking for them honor her warranty that she paid for and clean the stains. My daughter specifically asked if accidents were covered and was 100% assured that they were!!! Well I am spreading this warning to anyone; young and old alike; DO NOT WASTE YOUR MONEY!! And Bob's should do something about this serious problem of fraud or be held accountable!!!

I made a claim on a seam separation issue on my sofa. The technician arrived and said he would not be able to repair because the tools were not available. He said he would have Bob's Customer Care call to make an appointment for another technician to come out and repair the issue. A week went by and I hadn't heard from Bob's Customer Care so I called and was told that the technician made a report stating the cardboard in the foundation of the sofa was broken and was not a manufacturer defect. The claim I made was not for cardboard and hopefully the sofa's foundation is not made of cardboard instead wood.

Purchased what I thought was leather. They do not tell you "it is bonded leather" which will peel and crack. Very disappointed in Bob's. What wastes of money. I takes very good care of my furniture. Would gladly have spent more if I only knew. Even would have bought material sofa, if I only knew. You should be told about bonded leather. Vinyl would wear better. My sofa and loveseat is a mess. Would NEVER RECOMMEND BOB'S to anyone.

We purchased two leather electric couches a little less than 2 years ago. The couches are in our formal living room so they get minimal use. When they are used, the seats at each end of the couches are used because these are the electric recliners. The middle seat of one of the couches has started to crack and peel. The extra protection that they basically forced me to get has a clause that does not cover cracking and peeling on leather furniture. WOW what a coincidence.

We bought 2 recliners Feb. 3, 2015. Since then we have gone through 6 recliners. Either it was the padding or the mechanism. I am receiving 2 more recliners in two weeks. And believe me we went through different brands and they are all the same. You have to get the goof proof plan or you are screwed. My mother went through the same thing with her 5 recliners in six months. Never again. Very disappointed and very dissatisfied. I wish I knew before I bought anything from Bob's.

We bought a sofa and chair less than 2 years ago. The sofa lost all firmness. We were told that the foam needed to be replaced. The foam was ordered. Took over a month to get. Tech came out to replace it. He told us it would take to settle in. The sofa cushions looked like overstuffed laundry bags. This was a wed. Called right away and was given an appointment for today, Saturday, between 4:15 and 6:15. At 6:30 I called and asked where tech was. Reply was I would be next stop. At 8 PM I called again and after 30 minutes I was told that they had truck issues. I paid for Bob's "Goof-Proof Plus." They take your money but do not deliver on the service. I was offered a third appointment, but for what reason? To sit here all day and hope they show? They are a ripoff! Look at the cushion I'm expected to sit on. I have 2 more just like it.

Just purchased the recliner in December 2016. By January the recliner was leaning to the right so I called the store for a replacement. When I received my new recliner I noticed that the one that was broken may have been the chair on display since the new recliner came with tags on it. Then comes March and the second recliner is doing the same thing leaning to the right so I put in another claim, the guy comes out take pictures says he don't see anything. Family members come to the house says they feel it tilted to the right, had to wait till April to put in another claim. Guys come out say he don't see anything. My 16 year old who weighs about 109 lbs sits in it and the chair tilts over to the right!! He gonna say he not in the middle! Now you're pissing me off!!

After looking for months we found a leather sectional sofa at Bob's Discount Furniture in Hunt Valley MD. We paid more for this sofa at Bob's by almost 1000 dollars over comparable sofas at other stores but liked the color of the one at Bob's so we decided to splurge. What a mistake. Upon delivery the end pieces of the sectionals were scratched and one of our console pieces was filled with what looked like rodent feces. All Bob's would do is set us up to receive a replacement sofa. I asked to upgrade the goof protection on some of the pieces since obviously the quality of this sofa is not as described and they would not let me. They would not let me return for my money back. I am now sitting here for a four hour window to receive a new sofa set which I don't even want but have no other options. I feel like I have been conned out of $2600 for a sofa set worth less than half of that. What a disappointment. Buyers beware.

The sofa we purchased from Bob's a few years ago is obviously the central point of relaxation in our living room. Therefore, comfort is critical for family and guests. It's not a piece of furniture that can be pushed out of the way and replaced by other existing seating. Unfortunately the internal springs in the cushions began to become unbound and became very uncomfortable to sit on. We contacted Bob's customer service line and received a quick response. We were told that we could order new cushion internals for $50 each..

I purchased two sofas, told the sales lady I do dog rescue and have fosters and or pets at all times and was worried about leather. I was told to buy the extra insurance and there would be no trouble at all. 2 years later I get two tiny holes and call for them to be fixed, now I'm told it doesn't cover dogs. I can't get any proof from them of this fact. I have my paperwork and it's not in there. It states, "RIPS, TEARS, CUTS, PUNCTURES AND BURNS". Nowhere does it say not by pets. It even states it covers pet stains. If you don't exclude stains how can you exclude a rip? The other couch was damaged when delivered and it took me 3 service men and over a year, coming out to fix it. I'm not even sure it's fixed yet. They have lost a customer for sure.

I have been dealing with Bob's and Guardian for over a month now on furniture purchased within their so-called 5-year protection plan. First off their customer service is not trained and educated to communicate the same message to customers. My issue started with calling in to advise I had a loveseat with a leg that was falling off an end-table that's leg is loose because it was delivered missing a screw (which I did not find until normal wear-and-tear factored in and I looked under the table to notice there is no screw in it) and my cushion on my sofa is flattened. The first rep I spoke to was kind and helpful and scheduled a time for a technician to come over and "evaluate" the furniture.

Wow. This place is completely unacceptable and a huge scam. Of course they have great prices- the store was beautiful and the sales people were so kind, charming and great at their jobs- **. They sold us a complete bedroom set and a complete living room set- TV console as well. They first warned us that two pieces were on back order and would be delivered 2 weeks later- Okay. We can deal with that and that's understandable. Then they call us to tell us they can deliver it sooner! Fantastic, great, can't wait. When they brought our first shipment- they assembled everything quickly and efficiently. They were kind and the language barrier wasn't a big deal at all. Then... they come out to tell me there are two headboards. Uhhh... What? I asked them to check the truck for the footboard. There was none.

Bob's in Manchester, NH sold my 89 year old mother a Bob's power bed and told us it was a set; mattress and frame and that we had to purchase it like that because it was a power bed. If after 31 days but before 60 days, if she didn't like it, it could be returned for a full refund, less delivery fee. Before agreeing, we looked at all the other mattress sets they had and found nothing we liked. The salesman assured us we could return it and not to call before day 31. The salesman is no longer working there. I have called several times and been given the runaround until I finally had to personally go back to the store and speak with the new Manager.

We were sold in the store sample. Was great. Took our time. It was a big purchase for us. Purchased the warranty package but was assured that the king mattress would be able to make the turn to go upstairs and that the Bob-O-Pedic that it could be folded. Well I bought right into it. Now this king mattress has a hump in it. It's like rolling up a hill to get to the center. Called Bob's. Sent a "factory rep" that came out with an 18-inch 1x2 piece of wood. He pushed down on the corners and called in a report. Result was there. Was less than a 1-inch deflection. What about the hump in the middle? I challenge anyone to lay on this horrible mattress and try to roll to the center to sleep. Continued to call to no communication or assistance. Was told to take photos. WHAT photos? Come on people. You come and lay on the bed that's less than 6 months old and try to have to people sleeping on the very edge of the mattress.

New sofa appeared attractive, but within a few days, there were many permanent creases from merely sitting! Gentle attempts to smooth out the creases in the thin fabric resulted only in fibers coming out. Cushions also became lumpy. Company very defensive & unresponsive. Such furniture should only be sold for staging purposes. Very poor quality, craftsmanship, & customer service.

We purchased a Bob-O-Pedic 9-Gel at Bob's Discount Furniture a couple months ago. It was, without a doubt, the single worst bed I have ever slept on. I know that sounds hyperbolic, but it isn't. From the first night, it was almost impossible to sleep. The bed was unbelievably hot -- I would wake up in the middle of the night, sleeping on my back or side, with the part that was touching the bed sore from the heat and the stiffness. Within days, both me and my fiancé developed neck and back pains that we had never had before, and we are both fit 20-somethings who have never had this kind of thing happen before. As a hiker, I sleep outdoors with some frequency and I would prefer sleeping on the bare forest floor than sleeping on this bed.

This is the worst place to shop. I am filing a complaint with the BBB. They do not hold up to one promise. I paid in full for furniture and was delivered defective furniture 3 times. They kept bringing back furniture that was defective. It was manufactured wrong and obviously defective. It has been over a month of setting appointments and them not showing up & when they did the furniture was broken. I have had broken furniture in my house for over a month and still they have not replaced it. I have also had to take 3 vacation days off of work because of their failure to show up. DO NOT SHOP HERE!!!

My husband and I purchased the 5 years "Bob's Goof Proof Protection Plan" for our furniture on May 15, 2012. Unfortunately, in May 2015 when we called Bob's to let them know that the furniture they sold us under the 5 years protection plan started to deteriorate. They did not fulfilled their promises. We are very unsatisfied and seeking reimbursement. Thanks.

I love to give good reviews, however this is my worst experience ever. I purchased a dining table from Bob's Furniture New Britain, CT. I did not do my due diligence and check customer reviews before I purchased. First issue, they cannot promise delivery at specific times. They give a 4-hour time frame during the weekdays and you must take time off of work to make it convenient for them. They deliver on Saturdays but then they can't give you a time window on that, would depend on geographical area on that day and cannot be pre-scheduled with accurate time windows.

I ordered a bed for my daughter online. Was called next day to say it was on back order until mid April (4 weeks). They said call back in a couple weeks to check on status. Called back now delayed unitl end of April. After letting them know this was not acceptable I received a call 2 days later to arrange delivery for the following week. Day came, I took time off of work... Delivery man says I wasn't there. I have 2 HUGE dogs that will bark at the sound of a truck let alone the door bell. I called the delivery man, he said he would make me his last stop and call before he came. 4:00 rolls around no call. I call him back and he pretends he doesn't know me and hangs up on me. I call customer care, they could care less. No apology and the next delivery is 4 days away. I ask for a manager. She is no help either. So when Bob says if you're unhappy he wants to know... He doesn't give a CRAP.

When taking a couple days to shop around, I ended back at this company only for the salesperson (that was awesome) to help me. It took 3 attempts to deliver no broken pieces. Talking w/ customer service to refund me my shipping it ended w/ a gift card in the mail to their company that I'm not going back to! Even when I paid them the full amount upfront. NOT HAPPY!

I just had the news that the extended warranty that I was offered to my sofa, which was one year original. And extended for 5 years and that anything ever happens to him they would do the repair. And if is not possible to fix, they're giving me another new or credit. Those people it's the biggest lie in the world, just tell me that my sofa does not have repair and my warranty was only for one year. The sales when he selling promise everything. The next time you buy something have to take the papers to a lawyer read it and see if this right because of not to believe what the sellers say. Very terrible company.

I visited Bob's location in King of Prussia, Pa. and was told that my order would be delivered for 100. I went online and the delivery cost is 50. I tried to tell the salesperson this but she insisted that it was 100. So I went online and ordered 2 items for a delivery total of 129. The salesperson told me it would cost 200 for these 2 items. Is Bob's running a delivery scam on customers that come in the store to purchase their items?

We received a couch delivery from Bob's Furniture. They scratched our molding, walls, and our brand new wood floors. On top of that, the couch was delivered damaged. We are being required to submit an insurance claim in an attempt to get reimbursement for the multiple damages causes. We will never order from Bob's Furniture again and I recommend that nobody use them. They have poor quality products and extremely poor delivery service.

Summary: We purchased the Westbury Umber sofa, loveseat and chair set about 2 years ago. The furniture started to show unusual sagging and wear very early. The seats were sinking so much that pieces of wood structure pushed into your back side. There are some tears in the cushions too. We purchased the Goof Proof warranty. In my opinion, Bob's Discount Furniture is no longer an acceptable quality and their Goof Proof warranty is worthless. Bob's Discount Furniture is the worst!

I used the financing option with the intent to pay it off by them. Could not do it because I had an unexpected emergency. What a scam. 25 percent financing. This piece of ** sofa is already broke. I wish I researched this site before I purchased this crap. Now I have to put in a claim for this broken sofa and I am paying twice as much for this low quality crap. I am going to return this and get my money back. Buyer beware.

March 5, 2016 I purchased subject at Bob's Discount Furniture store in Nesconset NY. While discussing the deal their sales associate Jim ** stated the set comes with toss pillows. First delivery, one of the end tables is damaged, no toss pillows were included. Second delivery rescheduled and I had to choose the date through their automated system. I chose March 18 (today) and they showed up March 17, 2016 to complete the delivery. Still no toss pillows. I contacted their customer service and was advised to contact the store. The sales associate Jim ** said the set does not come with toss pillows. He was a little bit rude and not helpful assisting his customer. Been a long time customer of Bob's despite several screw ups. This'll be the last purchase.

We purchased a loveseat/sofa combo in June 2013 a few days prior to a military move. We purchased from Bob's as opposed to a store in our new area due because we had purchased from them before and had no issues. Also they were the best price for essentially the same product compared to the stores in our new area. We purchased the goof proof and asked several questions and informed the salesperson we would be moving in 3 days and wanted to make sure we were covered if they messed it up during the move (we never took them out of the box so they went onto the moving truck fully boxed) and if we were no longer "local". We were told the warranty was 50 states.

Acceptance Now program is robbing people blind. There is nearly 250% in financing charges - the only way around it is to pay off the merchandise in 90 days. Which for most people who choose this financing program as an option is unachievable. Even if you choose to pay off the furniture prior to the term you still have to pay all the interest plus extra. You can literally buy the merchandise nearly three times at the full retail value.

I bought furniture from Bob's last year (a mattress, a couch, and a chair). Trying to submit a claim for the goof proof on the couch was unbelievably difficult. The menu options were completely horrible and landed me at a Bob's store instead of Guardian. Calling back, there was no message to indicate that they were closed on the weekends, just an endless wait and no one called back on Monday. When I called back to submit my claim it was a ridiculous process of identifying what had happened and where on the couch the spot was because they would not be treating any other spot. I was told I would be contacted within 7-10 days.

I purchased a Roxy recliner and a Roxy loveseat around 2 weeks ago. The recliner was a floor model. I was told that the floor model was in good condition and that they are discontinuing the Roxy line. I took the recliner home and three days later it broke. I called Bob's and they told me that I would have to pay $85 for a tech to come out and look at the recliner. If it needs parts, I would have to pay for the new parts. I purchased Bob's goof proof on the love seat but was not offered that coverage on the recliner. Now I have to pay for Bob's to fix furniture that I purchased 2 weeks ago!!

I purchase the warranty through Bob's. Neither Bob nor the outside company would honor any of my warranty issues at all. They went back and forth saying it was the other party's problem. I spent 2.5 hrs on phone and got nowhere... They're absolutely horrible. Don't even bother. The furniture is so cheap you can just buy new pieces.

I called Dec. 10 for repair on living room set. I paid extra for warranty. Someone came. Checked to verify repair and ordered the parts. I was told by end of December parts will arrive to my home, then someone will come to install. Parts never came. Called in January to complain, was told sorry many times and was told parts will arrive by end of January. Parts never came again. Called to complain. Was told sorry many times again and was told parts will arrive in February.

I called Bob's to put in a claim for a sofa bed that was damaged. I was put on hold for 20 or more minutes for a rep. When finally connected to Bob's customer care and told them I wasn't sure how the frame got cracked and that one of the springs on the sofa bed came off, they then told me not their problem and to call Guardian (Bob's third party insurance company), called Guardian and they told me not their problem to call Bob's customer care again. I then called Bob's customer care again and they sent out a technician. He just took picture of the damaged and told us to call Guardian.

My mother purchased a McKenna Sofa and recliner. The leather within the first year is cracking and splitting in seats of couch and recliner arms, etc... She hardly beats on her furniture. This is a piece of junk. This is from normal use of items. Very disappointed and will never use Bob's again. I also have many friends who I have told story to and they did not buy at Bob's. They need to sell better quality items that last more than a year. Very very disappointed and dissatisfied.

After ordering furniture from this store and waiting almost 2 1/2 months for it to come in, my husband and son picked it up (it was wrapped), brought it home and it was the wrong couch! You have to understand that the salesmen, from the Bellingham store wrote up the order while we were sitting on the couch! We ordered three other things to use the store credit we had. We are expected to give back an ottoman because the couch we wanted was more! How does this store stay in business?!

I will never buy from Bob's again. This is the second time they have screwed up our delivery. We were told our delivery window and they showed up early and we were told they would not wait. Today we raced home and the truck was at the top of our driveway and the driver looked right at us and drove off!!! The people at Bob's didn't even seem to care that we cancelled our order. I guess this is why their pricing is so low. I am so insulted by the way we're treated. I will NEVER shop there again and will be sure to share my awful experiences with everyone I know.

Over the years we have ordered thousands of dollars worth of furniture from Bob's, half of which barely lasted 2 years. We bought a living room set (1 L shaped couch, 1 coffee table and 2 end tables). The couch is awful. It broke in 3 places. Bob's was here 2 weeks ago, told us they would fix, not replace the problem. Now they say they have no record of the boys that assessed the furniture of saying anything beyond they fixed a loose bolt. No one calls back now. I've had it with this store and will never buy anything from them again. They false advertise as well. They claim their furniture is American made. Flip it over, it's made in China.

My wife and I bought Bob's Power plus bed. My delivery was set up for last Wednesday with what they call their breakfast delivery. From 7 am - 9 am. They did not show up and then called and said they came but it was too icy in my driveway to deliver. I work nights so I stayed awake for nothing. I called back and they said they would have it come out later that day. I asked they tell me a time so I could get some sleep. They could not give me a time they would deliver or call me to let me know when they were coming. I waited up all day and got a call at 5 pm saying they were not going to make it that day. Frustrated I tried to explain they did not even show up at my house. To no avail. They said, "They came," was all I got. My delivery was reset for the next Tuesday. The delivery guys showed up and brought the mattress upstairs.

Purchased sofa bed for elderly parents on Feb 15, with promise to be delivered till Saturday Feb 20th from the store. Till store got the money they were very nice and promising. On the 20th when calling customer service to ask where is the delivery, they tell us "we are not working on Saturday, your delivery will be on three days Feb 23rd." And they have done the trick. On the store promised Feb 20th and on the paperwork put it down Feb 23rd so watch out very good the paperwork!!! Never trust "friendly" salespersons... They are doing everything to get your business and then do not want to hear anything from you.

I bought a bed and have Goof Proof and been bounced back and forth between Guardian and Bob's. No one is helping and I paid well over $1100. Had a snow storm and bed got worst. Bob's says accident. Guardian says no. No help. Don't buy the warranty.

I have purchased the Bob's discount Furniture goof proof. At the day of purchase the sales person said it covered anything. If they could not fix it they would replaced it... and it says so on the flyer/pamphlet a description of what is covered, but on a separate fine print contract there's a ton of exclusions. However it does not say that when filing complaint you have to have a specific date and explanation how it happened otherwise it is voided! That's was the reason for my recent coverage not being covered. I made the mistake of not giving a specific day of occurrence and how it happened (would have lied) therefore it was not covered and I can not make a new claim. They have declined claims before but this one was absurd and made feel like I was ripped off. They are just coming with excuses and making very difficult to validate a claim.

I will never deal with this company again! I bought 3000 worth of furniture off of them. The kitchen set that we bought has a marble top. When they delivered it it had a cracked in it. Called customer service. They brought another one that looked like it was a refurbished one. Called again, brought another one but delivery people stripped the legs when putting them on. So they were bringing another one. Then they called and said it was damaged on the truck. Now they said that we can't get it 'cause it was 4 tries and we are done. We can't get our money until 16 days after they pick it up. Do you believe this? I guess we have to eat off of the floor until our money comes and go elsewhere. The table was 954.00 dollars.

I recently purchase a $2100 sofa and love seat set from Bob's which included the "delivery" fee. I took the whole day off from work because the sales rep who sold me the set suggested I be home all day just in case. Well when they arrived the two employees looked at the 4 inches of snow in my front yard like it was a lake they were going to drowned in. They just stared at it as if they had never seen snow before. This went on for a good few minutes before I said "come on guys it's just snow, it's not gonna hurt you" to which they still had the response to look at the snow in my front yard as it was a half frozen lake and they didn't know if they should cross.

Absolutely hands down the worst retail store ever! I never ever, ever go on and write reviews about anything but people need to avoid this place at all costs. I purchased $4000 worth of furniture from them TWO months ago and I still don't have my correct order in my house. The deliveries came three times (never called ahead of time) and the marble dining room table was cracked and defective each time.

When I went to purchase my living room set. I was told all the pieces 7 in total were in inventory except the one single chair. The other 6 could be delivered in time for Thanksgiving. Nope. Didn't happen. Only the end tables, lamps, and the single chair they didn't have showed, so I had no furniture for the family to sit on. The delivery guys pushed the buttons to show how the chair operated but not with a body in the chair. When my son came home he sat in the chair and it operated like the mechanism was off the tracks. He called the store and told them it was broken and they said the repairman could not come to look at it until December 22. 5 weeks after it was delivered. Then if he could not fix it he would order parts and return on January 22 and fix it then because the repairman only comes to my area once a month. Something we should have been told upfront.

I bought extended warranty, which the salesperson told me, if anything went wrong, a spill, anything, I can get a new mattress. Well under the warranty, I found mold on the bottom of my mattress. Never got it wet, never thought to take cover off to check the bottom, which has a plastic with air holes in it. I reported the problem and they told me it wasn't an accident. So I guess I did this on purpose. I always had a protected cover on it. So why won't they honor the insurance on it?

After contacting Bobs Furniture through Facebook messaging and discussing the problem today, our couch and love seat were replaced. We were even given the option to either change our selection to the equal value or order the same pieces. We opted to order the same pieces. I'm impressed with the response but wish it didn't have to come to this and hope we don't experience the same issues, we did choose the original set.