Bob's Discount Furniture Reviews

Bought end tables and coffee table (along with bedroom furniture). Within five months, the veneer "side trim" was peeling off or was damaged on two of the three piece. I bought Goof Proof, so I thought I would be covered. NOT!! Not by Goof Proof... not by the warranty. Really? Don't pressure me to buy Goof Proof... telling me it covers anything... then have it cover NOTHING. HUGELY disappointed in quality and service. GO ANYWHERE ELSE!!! Do not buy from Bob's and expect to be satisfied by the product or customer service. BUYER BEWARE!!!

My wife and I purchased over 3K worth of furniture from their store in Carle Place Long Island. We also were harassed to buy their "goof proof" and less than a year old springs in a couch cushion are sticking straight up. The claim was a success but now they want me to buy a new warranty for $69 to cover the new cushion they're replacing. This is a joke. For a cushion to be damaged already in a house with no kids or pets AND for them to want me to pay more money for a new warranty is insane. This wasn't even explained when we purchased the goof proof. I would not recommend this company. Spend the extra money and go to a better company.

Purchased almost $2,000.00 in a living room set. Baron love seat and sofas, also coffee table and matching end tables. All the same chocolate color. Also purchased goof proof warranty and had delivered. We are two older adults and no kids so we are not rough on furniture. Rarely have company over. When we received delivery the sofa was flawed so needed to send it back. Here we are under a 5 year warranty and under 4 years owning the furniture and the table surface is scraping off and the love seats bonded leather is wearing off. We are told the table can not be fixed because of more than one small scrape and the love seat can not be repaired and requires a replacement. However they do not sell this set anymore. Never going to Bob's again, better off going to a small store that is not a chain and purchasing from them because they would not let a customer go dissatisfied! A small store would want you to come back!!!

Bob's Goof Proof - We were pressured into purchasing a "warranty"/external coverage that was going to cover "everything" that happened to our dining room set. We had an unfortunate situation with someone wearing a watch and the bracelet of the watch completely scratched a section of our dining room table. As we have read, no matter what you say, no matter what you send them, they cover NOTHING. Do not, do not purchase this service.

The worst experience! Stay away from Bob's Furniture Company & their "Goof Proof Plan-Extended Insurance (Guardian)." The furniture is cheap, but the quality is even cheaper! We will never shop at Bob's Furniture again. We bought the Brown/Espresso Granite Table with 6 chairs! The chairs are very weak and the springs came out from the bottom. Bob's couldn't repair it, so we tried using the extended "Goof Proof" warranty plan and were denied. Do not buy the Houdini 2 Wood Cocktail Table with the 4 ottomans, the table top came off and again, Bob's couldn't fix it so we went through "Goof Proof" where our claim was denied! They are a fraud and a gimmick!

This store is unethical and just outright poorly managed, from the quality of furniture to the inadequate and disgraceful delivery process. They set and sell you their warranty "Bob's Goof Proof", claiming no matter what happens to your furniture whether is accidental or just every day wear and tear, they will repair or replace your furniture, no matter what. At $99 for every piece and a $7,000 purchase and only having the furniture three years with no children abusing the furniture, they are ripping off the consumer. You call to make a claim for furniture that is just not wearing well, broken tracks on reclining sofas and couches, dressers where the dresser draws tracks break to be told they cannot fix it because you do not know when exactly they broke and if it is not reported within 30 days they will not fix it. It's funny that their salespeople don't tell you that when they are selling you this warranty.

I purchased a bedroom set with mattress totaling about $3,411.00. The mattress came infested with BED BUGS. I called up BOB's, complained, explained to them the situation. They denied and wanted no involvement whatsoever and did not want to take back the furniture. My life has been a mess since. I have been getting little to no sleep. My daughter, my wife, and myself have been getting eaten alive, and our bodies are riddled with "bug bites". God knows how many lives and families have been affected. Someone needs to be held accountable.

Placed order for recliner for mother-in-law, delivered, wrong color. After 1+ hours of pushing buttons on 'phone tree' after wrong delivery, scheduled replacement. 2nd replacement came, wrong color again. Same hassle, nightmare "process", get a 3rd delivery. Now 3rd chair is correct color, however, heating of chair is inoperative, defective, requiring replacement for a 4th attempt. I wish for an immediate resolution, compensation, and company executive to contact me to discuss this matter.

We got our furniture from them last year and we got the goof proof warranty because the sales guy said it would cover everything. LIAR LIAR. Our cats have peed on our couch and they are refusing to replace the cushions. I am at the point right now where I am going to sue them for misleading their customers. I will never buy from them again and I have also told everyone I work with never to buy from this place. They don't care about their customers and I am left to fend for myself. I refuse to get rid of my cats so I am going to see what else can be done. They sent someone out from their warranty company who told them on the phone that he attempted to clean the couch yet he LIED he never took his stuff out of the car to clean the couch. He wrote down that we should get new cushions and now they are going back on their word. I am one step away from suing them for everything and see what I can win.

I purchased a sectional from Bob's, delivered on 9/6/14. Six weeks later, I discovered a bedbug infestation that was concentrated in two specific areas: the new sectional and my son's bed. He had been taking his comforter back and forth. We did not travel anywhere between the period of getting the sectional and discovering the bedbugs. The exterminator told me that the infestation is new, about a month or two old. I had to spend over $4,000 on pest control and wash and dry all of our clothes. It was necessary to replace our bedding with bright white so that the situation can be easily monitored, as these things can be difficult to get rid of. I have since researched the issue and learned that Bob's has had numerous complaints about this problem for several years, and transports returned items on the same trucks as new items.

We bought a living room set from Bob’s in late 2012. We had a newborn and a puppy and the salesman pushed the Bob’s Goof Proof saying it covers any damage the kids or dog could do plus it covers all damages from rips, tears, stains etc. So after being told and reassured by our salesman that Goof Proof covers everything that could happen to the furniture we fell into the trap that unfortunately thousands of others have fallen into and bought the Goof Proof protection for $150.00 on top of the almost $2000 we spent for the furniture.

They offer goof proof and then don't allow you to use it. My kitchen table has started peeling and because of the accidents I had on the surface which goof proof should've covered and didn't, they are ignoring the defect of my surface. They say they will fix it to show room looking surface and if they can't then other options can be visited. All they care about is taking even more money from people. l Will NEVER spend a dime in BOB's furniture again but will spend my time telling anyone that will listen about my experience.

My son left a glass of water with ice on top of a brown dresser overnight. Water seeped into top of dresser. Called Goof Proof since I was told this was for accidental damages (one time). Sent pictures, etc. They called me that they denied the claim since it looked like wear and tear. Basically telling me I was lying. I have been buying from them for years and always got the goof proof but never needed it. Probably spent over 15k in furniture over the years. Asked to speak to Manager and no one there. They are going to call me back. They are a joke. Pleasant I will give them that. Will never buy from them again based on comments I saw here and my own recent experiences. Bob s@cks.

We spend $1300 on a bedroom set for my daughter. 4 to 6 weeks after it started falling apart the tech guy came and said it could not be fixed. They wanted to send me another set. We refused. They refused to give us a refund and only a store that had no expiration date if they picked up the merchandise. We are forced to pay this on their credit card and are prisoners to purchase from them even if we don't want to. BOB'S is a rip off. Do not go to BOB"S. Bad business they have no integrity.

I would give them less than a 1 star if I could. I requested breakfast with Bob’s with guaranteed delivery by 9am. They overbooked this service and then received a delivery time of 9:20 which continues to be pushed back to 10:46, and most likely will be pushed back later. In speaking with multiple customer service representatives, they were all unhelpful. They agreed that I did sign up for the guaranteed morning delivery but could not change that or compensate me for this error on their part. There is a large disconnect between the routing department and the company.

We bought a loveseat and couch set with recliners built in, back in Nov. 2012. I bought the Goof Proof Plan knowing things get damaged. The first thing that happened a couple times was the springs came off the recliners. I had to reattach them and secure them better than before. More recently about a week ago coffee was spilled on the couch, there was no visible stain but it smelled like coffee. Then we noticed marks on our walls from metal pieces breaking through the fabric and damaging the walls on both pieces! I was told that because you cannot see the stain they can't do nothing. The metal pieces breaking through are not covered! What exactly is covered? I bought this plan just in case something happens and it doesn't cover anything! The other thing is their customer service. I had to wait on the phone for about 20 minutes before someone picked up. Guess I'm not the only person with problems at Bob's. I always see commercials and newspaper ad's for Bob's, but I guess you get what you pay for! Never again will I shop there!

I have purchased a sofa bed from Bob's in September 2013. In few weeks my cushions started to sink. I called customer service and they sent a technician. He decided I need a new cushions. I have received them from China after 6 weeks. They looked the same as an old one. After the few months the same problem happened plus the sofa started making squeaking noise, beyond normal. Called customer service, they sent a technician and they stated it's not manufacture defect. They offered me to purchase the cushions from them. WHAT A JOKE. I have a goof proof protection. I am so disappointed and angry. Waste of money, never do business with them again. Wish I have never recommended them to my friends.

I purchased a dresser that was delivered damaged. The driver called customer service from my home immediately and reported the damage. Here's the scam - if I refused delivery and made them take it back right away, I am entitled to a refund. Instead, they talked me into keeping until exchanged. Once you do that, never can get refund!

I purchased the Maggie 92" couch. It is a beautiful-looking sofa. Don't be fooled! Within a matter of 6 months, the two seat cushions most sat upon deflated, and all I'm left with it being stuck in the butt with springs - lots of them! I had what seems to be an uncharacteristically pleasant exchange with a customer service person on the phone. She apologized, said she'd never heard of this complaint before, and even though I didn't have the Goof Proof Warranty, she agreed to send me two, no charge. They would be coming directly from China, so I was told it could take 6 weeks to 2 months. So far, o.k. getting a resolution. Well I do get them, and within 6 months, I have 2 cushions of springs and no filling. What a massive waste of money. I cannot recommend doing business with Bob's, not because of its customer service, but because of the lack of product quality. Spend a little more, and avoid this huge disappointment. And yes, I feel like I was defrauded, and that given the innumerable complaints here, they know about the inferior quality of what they sell. Shame, shame, shame.

I actually called a store and there are a million buttons you have to push in order to get to anyone. I was on hold for 11 minutes before I reached an agent, not the store like I wanted. With all of these bad reviews, I'm afraid to buy from them now.

I bought a sectional sofa from Bobs Furniture - the one they advertise for about $800. To my surprise the very first week I already had the repair men in my house mending small spots on the sofa. (That should have been a clue). I even bought a repair kit from amazon to keep it handy and fix these little holes that keep appearing in the darn thing. Well 2 yrs later, here we are with a giant tear. It's like the sofa it's giving up. Hate them...I'm already looking into buying new one. It's embarrassing.

I went to Bob's to purchase a genuine all leather sofa and loveseat the end of September, and they delivered it a week later. When the two delivery guys came, they took the wrapping off the sofa before they brought it into the house and the two guys that delivered it were very small, they could barely lift the couch. When I asked why didn't they take off the backs, they said it was easier the way they were doing it. Because they didn't take off the backs they marked up my wall and took the paint off my wall onto the sofa and it also scratched the leather off the back of the sofa. They also scratched the arm of the sofa up. I documented this on the form and they told me someone would contact me to set up a time to come fix it and I was like fix it, don't you mean switch it out. Needless to say no one called me and I had to end up calling customer care and they set up a delivery and pickup a week later.

Worst customer service ever. In fact, they just called in response to my survey and put me on hold for ten minutes. Then a message came on to say that I would have to called back (but they called me!). We had a rude scheduler who did not know the available dates. The delivery truck was three hours late, but the driver did not call. It took them 20 minutes to contact the truck (whatever happened to cell phones).

I was sold a leather set and I had a spill on it. Bob's would not cover nor would the Goof Proof Plan that they talked me into purchasing. I was never provided information on what is and what is not covered and the representatives trick you and ask the questions in such a way that the claim is not covered. So you buy an extended warranty and neither company will cover you. I have been using Bob's for 15 years and will NEVER use them again. There are too many companies out there that actually want your business; go somewhere else and stay away from Bob's.

1st strike...failed to deliver new furniture on specified day and had to threaten to cancel order. Customer service was a joke. 2nd strike...purchased almost 11 months ago and my good proof protection wasn't entered into the system and now I need to use it.

We purchased a mattress and foundation from Bob's Furniture in Delaware and picked it up on August 25th. I have to say the mattress was absolutely wonderful and everything that it was advertised to be. The foundation on the other hand, was not at all what we expected for the price of $210. It took us a couple of days to remove the mattress we had and place the new one in the room. When we went to use the foundation, the back sheeting (thin piece of what looks like felt) was pulled from one of the sides (keep in mind the foundation is still in the plastic) and then as we looked closer at this item we could see that it was poorly manufactured. I would be afraid to place a mattress on top of this foundation for fear that it would collapse. It is a very cheap and thin piece of wood or particle board. It is totally not worth the money that we paid for it... I wouldn't pay more than 50 dollars (and that is a stretch) for this item. Now that you have read about the item that we purchased, let me tell you about my experience with the store and the customer care operators.

I have to consider a client of Bob's furniture, my house and my family's all have probably 90% their products. Someone has to look into their sales practice of the warranty. This is my situation:

I bought my sectional set Bob’s in Yonkers NY. Looked real nice. After a while one piece was tilting to the right it collapsed. Fine they replaced it. Now there are other issues 3 months later the recliner is making all noises and don't go all the way back. They are coming to fix it and if they don't they can take it back because I will not pay for it. The trick don't pay in full for it ff you can get the Bob's credit. If they don't fix it they can take it back because I won't pay for it. Keep you posted.

I purchased a sofa sleeper. I explained to customer care that when I sit in the chair that the seat cushion sinks into the opening where the pullout frame is. They told me all sofa cushion slant back. I asked if a technician would come out to see. And they said there's nothing I can do.

Spent $2500 on new furniture a couple months ago and I'm already on my 2nd warranty claim. The first piece broke the weekend I got it. Claim went fine, had a replacement in 2 weeks. Now I'm on my 2nd claim for a different piece that broke and now Bobs says it broke because I sat on it????? I'm sorry I didn't realize furniture can't be sat on. Bottom line is that they sell low quality furniture... that's how they sell it for such low prices. Buyer beware....don't sit on bobs furniture if you buy it....just look at it sitting in your living room.

First, received damaged end tables - had them replaced. After rearranging our living room six months later I notice that the end tables are not the same size, one is higher than the other, sent photos to customer service and was told that nothing can be done because I have had them for six months. BS, customer service ducks. They have not heard the last of me.

I have bought a lot of items from them in last year but slowly I see how bad the quality of the stuff it is. Don't be fooled by the shiny and nice looking stuff. It's useless and not durable at all. Here are the issues that I had:

DON'T BUY FROM THEM!!! Don't make a purchase from this company if you value your time, energy and money. I made a large mistake of making a purchase a month early to have delivered the following month because I am moving. The same week that it is scheduled, I get an automated msg stating that it was the day before I had originally scheduled. When I called to have this fixed, there was nothing they could do except "send a note" and maybe they will be able to fit you. I went through cust service, supervisor etc. No attempt at keeping my business or any care at all was made other than "maybes". This is the worst cust service experience I have ever had. I am tired of being a consumer with money and not being treated properly. Let's see if anything could ever be made right.

I bought two recliners in August of 2011. One of them broke down immediately and was replaced. The other one lost its padding month by month and after 2 1/2 years there was no padding left, and sitting on the recliner was pure torture. Both recliners (each $730) are wobbly but one of them has this large dent where the seat is supposed to be. The company told me that this is normal wear and tear. I should have looked at the complaints against Bob's before I purchased these items. This company should not be allowed to sell in Woodbridge. This is fraud what they are doing.

You work with a local company thinking you’re helping out their business and boy they don't care about you if there is ever a problem. I wish I had read this website before this experience. Purchased a sofa set under their showroom lights and when I got it into my home it was a pink/rose color. Horrible. It looked cream in the store. Never has any sales person through the years of even this time tell me you can only return merchandise for store credit. We still have the tables in the unopened box. We were in the showroom one hour after it was in my home and still cannot get a refund.

My husband and I purchased a "fine Italian leather" sofa from Bob's Discount furniture 6 yrs. ago with an extended warranty. We own a lovely home and take great pride in decorating and maintaining it to a high standard. The leather on the couch is virtually deteriorating daily. The so called quality leather is actual a very thin veneer of leather over foam. My husband reached out to the company and we were told that there was nothing they could do. We have been researching customer reviews, complaints from customers with the BBB and complaints posted on various other websites. There are literally thousands of complaints yet Bob's Discount furniture still manages to stay in business. I can only hope that potential future customers will do the prudent thing, avoid purchasing this disposable junk.

First to begin Bobs Furniture store is the worst place to buy furniture and their sales guys are tricksters and liars... Please guys don't make the same mistakes I made with this store and their customer service sucks big time... I went there to purchase a bedroom set for my daughter and I ask the sales guy about a set that Iiked. He said, "Let me get you someone to talk to." I waited for a while then this guy came and told me he can introduce me to a plan that I can have the furniture in my home and only pay a small monthly payment until I'm finish...

Before I get into this, I will say that I think my salesperson is a liar, hopefully I won't have to find out. I declined the goof proof coverage because of all the bad reviews about the company they use but my salesperson said those reviews are from a long time ago. I should have checked the reviews again while I still in the store. I Don't know why I Didn't think to do it there, I just didn't. I check it when I went home and noticed the reviews were from only 3 months ago. Maybe he considers that a long time ago, I Don't. Anyway, maybe I finally have some luck, (knocking on wood) it's not typical. Time will tell.

I purchased a set from Bobs 13 months age. The Right cushion went flat at 11 months. Called Bobs. Someone came out and stuffed the cushion but never fixed the broken rod under the bottom. Once I found out a rod was loose I called Bobs and was told it was no longer under warranty. I purchased the goof proof warranty at the same time I purchased the set. Bobs customer care said I could file it with goof proof. Goof proof said they didn't cover it since Bobs had worked on it. They only cover accidents to the furniture. Two weeks ago my 8 month pregnant daughter fell on the sofa and the springs came a loose under the middle and right side .Called goof proof about that and was told it was not covered under the warranty. Don't waste your money on the goof proof warranty. With Bobs keep in mind you get what you pay for......... As for Bobs customer care and Goof proof customer service expect to be on the phone for 3 hours between the 2.

I purchased a set of dining table and chairs a year ago and now cracks are all over the chair seat. We were coaxed to purchase Goof Proof warranted during the purchase but what sales person hid from us is the fact that Goof Proof doesn't cover quality issue. So if seat cracks or frame breaks unless you can prove it is an accident they are not covered, and even if it is an accident they will let you wait for 30 minutes after you call the service number and ask about questions for another 30 minutes, and then ask you to upload pictures and wait for 2 weeks, and after that they could still refuse to replace/repair if they think it is not an accident even if it is truly an accident!!

I am stuck with two defective electric recliners. The "leather" color has rubbed off. It's not leather- it's pleather. They don't stick behind their products. The salesman told me the chair would get softer - it's still rock hard. It makes so much noise when it reclines, I have to raise the volume on the TV. Don't even think about buying a product from this company. They take your money and sell you defective products and send a worker who states it's "how the vendor made it" and therefore all your warranties are voided.

Went to Bob's to get a living room set. Our set has been returned 3 times. Called customer service, talked to 8 different people and all said the same nothing we can do! I'm so disgusted with how we treated. All they want is your money the furniture is Cheap and rips so quickly. Never buy from BOB'S EVER!!!!!!!! Contacting an attorney.

I had a bedroom set and a couple mattresses delivered to the house last month. As others have said plan on having to take the WHOLE day off of work as their delivery guidelines say all day delivery. Once everything was set up the technician left. We moved the bed slightly and the headboard broke. Then we sat on the mattress and it made a crunching noise. We promptly called and they said a service tech had to come to the house (again another day off of work). They agreed the headboard and mattress were both faulty, but only the headboard would be covered. The mattress was purchased online as an EVERYDAY value and believe me it was anything BUT an everyday value. That they would even deliver that mattress to someone's home amazed me. They refused to offer a credit for another mattress and said I was stuck with it. Good luck to those that buy with at this company. My business will go elsewhere from now on.

I went to the store @ flatbush Ave. A total pleasure. I was greeted by Danny **. He was pleasant/helpful/not pushy. I told him I was just looking and he said fine and showed me what I was looking for. After several visits I bought and he gave me a delivery to meet my schedule. The item came and was damaged. Called immediately and a tech. was sent out. He agreed that the item needed replacement. He said I would have to wait a week. I told Daniel and I had the item 4 days later in my time frame. Bob's/Daniel good cust. service. Their cust. service dept. was just as helpful. Thanks.

I purchased a dining set for kitchen. So far they had to return twice due to damage material. Speaking to management is waste of time. I was fed a lot if ** and false promises. They just don't care. All they are concerned about is your money... I must mention you have to stay home the entire day for a delivery. Customer service said they are an ALL DAY DELIVERY SERVICE and you have to be available all day. Then why give a three-hour window if deliveries are never on time?

Brienne Supervisor from corporate unable to exchange a mattress after the delivery of a mattress which had material 3 feet by 3 inches sewn under the mattress top creating an uncomfortable lump to say the least. Delivery man assured me that he would get them on the line and they would exchange the mattress. "NO Worries, they will send you out an exchange", he said. He called they asked him if I would like to keep the mattress here for now until the exchange was set up. I agreed. He had me sign the delivery paper handed me the phone, left and the customer service rep put me on hold then came back on to inform me that once I sign and accept the product it is as is and cannot be exchanged. Sounds like a scam to me!! She told me I could have returned it with the delivery driver as an option who of course was already gone. I wouldn't recommend purchasing from Bobs Discount furniture......you don't even get what you pay for and customer service is rude!

On August 12, I wrote a review of Bob's Discount Furniture. I was very disappointed in the honesty and customer service I received for the company. On that date I also posted a comment on their Facebook page. From their Facebook page I was given an email to direct my concerns to.

One of Bob's charlatans told me the goof proof policy which covers nothing. Was told at the store that the policy will cover anything except pet damage. Sounded good until I had to use the policy to fix my sofas which started falling apart at the seams less than 2 years after purchase. The store WILL NOT help you with "Bob's Goof Proof" concerns. Their only job is to sell you that junk policy which covers NOTHING. After 2 hours at the store and getting nothing resolved I would feel so much better right now if I had literally flushed that money down the toilet instead. Wouldn't buy their junk again and I'm going to steer every person I know away from Bob's Discount Junk store. I will make it a point from time to time to go in there and waste the salesmen's time any chance I get. What they swindled me out of, they will pay back in man hours. Thanks for listening and BUYER BEWARE!

Purchased a living room set in 2012 with the goof proof plan. Used the provided furniture cleaner for stains and never had an issue, until we had a rainy day with the windows open and EVERY SINGLE STAIN appears as a water stain on our couches. Called Guardian yesterday and hung up after 30 minutes. Spent 40 minutes today to get through to someone, only to be told she didn't know if they would cover that. She put me on hold, and I got disconnected. The rep NEVER called me back despite having my phone number in front of her. Currently on hold again. Would never purchase from Bob's or Guardian again. Terrible customer service!

Purchased May 7th, 2014. Received a call 3 weeks later that our Sugar & Spice bedroom set is being discontinued, and to pay the balance in full to "ensure" guaranteed delivery of the bedroom set. Two weeks later, told, "Sorry, they cannot fulfill our order of the bedroom set due to those bedroom sets that were already sitting in a warehouse being shipped out and none were left by the time it was time to deliver ours." Received a call yesterday, and notified that our dining room table is not in stock for tomorrow’s delivery. The delivery date was set up THREE MONTHS AGO!!! How do you not have it in stock when it was paid in full and given a date of delivery three whole months ago!?!? Was told, "Our computers are not linked to the inventory in the warehouses." My husband asked how are you such a large professional business and not know if the merchandise you are selling is in fact available!?

Chipped draw from a cleaning accident, a can chipped it, called for the first time, still having another 2 years of coverage. I said it's getting worse after cleaning it. They asked "Anything else that we can help you with?" so I said if they can look at other dents that I noticed, and of course they get you there! Because of "multiple debts" in 1 call that I mentioned in that one call does not cover! Forget killing 2 birds in one stone if you will, and just say "no, nothing else".

Bad Customer service. Bob's furniture need to training their sales associates for a better customer service. On July 10, 2014 I purchase a two pieces furniture on the clearance for my daughter bedroom. I went to the store on saturday afternoon to pick it up. When I got there they told me that the manager had cancel my order. The manager states that he called me, that I said that I was no longer interested in the items. I told him he is a liar because he never contact me. I asked him what phone number that he called me. When I look at the paperwork, that had the wrong phone number on the paperwork. I would never again will buy any furniture from Bob's furniture store. Three years ago, I bought two bedroom furniture from Bob's store; all the pieces is broken. I will never again will buy anything else from Bob's furniture.

Overall Bob's Discount store is garbage. Customer service is garbage, and some of the people that they work there are garbage. (not all)

My children purchased a recliner chair for me 3 years ago. I have been having problems with it. I was unconcerned because my children purchased insurance with the chair. The chair will not recline. It will go up but not down. I am 81 years old, disabled and on oxygen 24 hours a day. This chair is my place to sit and my bed as I cannot sleep in a bed. It took several days for the repairman to come which he did today - a Saturday. He said the remote was broken. He asked to use the phone, which he did, spoke to the office and then said, "I will let you speak to the customer", and handed me the phone. I was promptly informed that the warranty did not cover the remote and it would take a minimum of a week to 10 days to have the repair done if I am willing to pay for it. I told her I had no choice. This chair is my bed as well as my place to sit.

I purchased 2 sofas 3 years ago from Bob's along with their "Goof Proof" plan which I was told would cover just about every issue you could have with the furniture. When I tried to file a claim with Guardian, the company which holds the Goof Proof policies, I was told that would not even send a technician out to inspect my furniture because they found a loop-hole for every issue. First I was told that they could not send a technician out for multiple issues, that they had to be reported one at a time. When I asked to have on isolated nail polish stain cleaned (which is specifically stated as being covered) they told me that a technician can't come out for just one stain. This double-talk continued and they flat out refused to cover any of my stains/tears/broken springs without even sending someone to inspect them. I then called Bob's Discount Furniture's Corporate HQ in CT and spent the next 3 hours trying to be transferred to someone with the authority to help me.

I wish there was a NO Star option. PLEASE DO NOT EVER BUY FROM BOB'S!!! I really wish I had reviewed Consumers Affairs Reviews before making this purchase. Now I know why they don't ask for customer reviews either on their site or an independent review company? They know they are selling very horrible products and terrible customer service in the business. They know the "bad" reviews customers may spew out. They are very dishonest by selling some protection they know you will never be able to use, because the provider will deny, and deny; without cause. In short, not only would I not recommend Bob's and the Guardian Protection Gimmick, I would advise anyone shopping for furniture, please to AVOID this company and all its affiliations at all cost.

Bought leather sectional, dining table + chairs and bedroom furniture all with added charge for the Goof proof extended warranty. Two recliners won't open, end tables are peeling where a glass sometimes sits, headboard came broken, and tables and chairs were improperly put together and wobble. Called for technician to come out, but today the Goof proof company called and gave me the old 20 questions and decided on the phone that nothing was covered and cancelled the service call. Don't fall for the salesman line that this plan covers everything, because it didn't cover any of the numerous problem I had with this junk they call furniture.

Purchased unit at Freeport N.Y. store on 8-7-12 along with the "GOOF PROOF" warranty. On 7-8-14, my wife sat on one of the recliners and pulled the lever to recline when it accidentally broke and must have dislodged from its reclining mechanisms. It is unable to recline now. We called their "GOOF PROOF" hotline number. We were told to submit photos online. We did that. After being on hold for more than 40 minutes, they said that they are not covering it because it was not an accident. If you have their protection plan out and look at 8th paragraph under their definition of types of coverage you will see that it is clearly covered. What is not listed is what they believe to be the meaning of the word "accidental", which they feel they can twist it around to their benefit and absolve them from their repairing it. I will file in small claims court by August 15 2014. I would like this matter resolved prior to my filling date, if not, I will go ahead and file.

By far the worst furniture store. My furniture is a piece of !@#$%^! Their goof plan is **! They goofed you! Their customer service is the worst. I will never buy a piece of anything from them!!! We purchased a so called leather sectional. It started peeling. I am embarrassed to bring anyone in my home with this couch! They should be embarrassed! They told me the goof plan does not cover peels and it happens from chemicals in your body. They had the audacity to ask if my husband wears hair product?? (because he sits on that side). Are you serious? Whoever heard of such a thing!!!

They are horrible. Trying to receive a desk after four attempts of receiving damaged furniture. And incompetent customer service.

We purchased a sleeper sofa and a love-seat (Napoli) from Bob's almost 18 months back. We recently moved to a new apartment and while setting up, the furniture accidentally brushed the couch against the wall and there was a 2-3" rip in the back panel. Around the same day we pulled the sleeper bed out to take out the bed sheet and then put it back and placed the cushions back. When we sat on it we heard a snap and the center seat cushion kind of sagged. We looked below and saw that the wire supporting the sleeper bed is kind of sagging. It was not broken but sagging. And now anytime we sit the seat, kind of goes in by 3-4 inches which feels super weird to sit in. But because we purchased the goof proof plus plan for both of them we should be covered...right? WRONG!!

In December of 2012, I ordered from Bob's Furniture the Kendall II 2 piece sectional sofa. In a little over a year of usage one section of the sofa has completely deflated. The corner section of the sectional has become un-sitable (if that is a word). The bottom cushion is all collapsed and the top corner cushion is nothing but crumbs in the pillow case. The 2 people using the sofa sectional are lightweights so this should never happen after only a little over a year of NORMAL usage. Since it has been a little over a year, I chose NOT to battle it out with Bob's Furniture and just go to a better named furniture store to buy a new sofa sectional. Completely disgusted!!!

After my house burnt down I decided to refurnish it with Bob's furniture. Big mistake. Spent 10,000.00 on all my furniture. When my leather couch cushions started to peel, I called to use the insurance I bought, I was told it wasn't covered. Sent an email to Bob's directly with pictures of the damage and got no response.

I wish my husband and I had been smarter about buying furniture at Bob's Discount furniture. The couch chair appeared nice in the store, but after a year and a half it fell apart. We had techs come and assess the damages and they said that they never saw furniture fall apart like that. It was beyond wear and tear they said. We waited one month with no return call as to the outcome. I had to call and they said the techs said not manufacturers fault. Whose fault is it? Furniture even with wear and tear these damages should not have happened. I am terribly upset not only with being stuck with this crappy furniture but that I was never given a courtesy for the outcome. I will never buy another piece of furniture from Bob's and nor will my family or friends.

I wish I could give no stars. DO NOT EVER BUY FROM BOB's!!!!! I really wish we had looked up reviews before buying there because we wouldn't have. It's funny how they don't let you write reviews on their site, that should have been the tip-off... Horrible horrible products and customer service!!! We bought a sleeper sofa and love-seat combo and after only 6 months all the springs in the cushions started popping out at once and when my husband leaned his arm on the armrest the cheap wood they use for the frame broke so now it's just a hole with fabric over it.

On June 1, 2014, I ordered the Venus II custom order sectional. The Venus II is GUARANTEED to be ready in 21 days. Not only did the promotional display sign make this claim, but also so did my sales representative and the manager of the store. I spoke to the manager to confirm that the furniture would be in fact ready in 21 days and delivered the week of June 23rd. There were additional items I wanted to purchase as well, but I was told I could come back to purchase these items so that everything would be delivered at the same time during the week of June 23rd. On June 13, 2014, I came back to the store and purchased the additional bedroom furniture. I selected June 25, 2014 as the delivery date for ALL items.

I purchased the cheapest sofa that Bob's Discount Furniture had to offer about 4 years ago. It was the Maggie and I think it was only $399.00 for a 3 cushion 93 inch sofa. It was delivered on time several days later by two polite and efficient delivery men. They had it in the back of my home in my family room in several minutes actually. At the same time, I had purchased a real leather chair from their "Pit" for $150.00. The chair was a $500.00 heavy leather chair and only had a small tear on the underside where it probably was damaged when it had been moved for an attempted delivery.

Right before moving to FL, we went to a Bob's Furniture store to use a credit we had and we bought a chaise lounge. Upon delivery we did not open the packaging because we were moving in a few days and did not want the item to get messed up in the process. When our things arrived in FL and we opened the Bob's Furniture box, we found a different chaise lounge than the one we ordered. Not only was it one we hated in the store but it came incomplete, it did not have the attachable legs. We contacted Bob's immediately and they refused to do anything about their mistake.

I honestly don't know where to start with this review, except to say I have never encountered this level of incompetence in a business. My mother-in-law recently purchased a mattress, box spring, bed frame, and headboard at the Worcester location, as a gift for my son. When she asked the salesman if she could buy the bed with just a headboard, he said that would be fine. When the bed was delivered several days later, the deliverymen informed me the bed wouldn't work without a footboard because it needed both the headboard & footboard to be stable.

It all started with a family member who bought a leather couch from Bob's Furniture. It began to peel after one year, they found out that the protection plan they had expired and that goof proof was the new company. They would send someone in as a courtesy. The person came in with some kind of marker and colored in the places that it was peeling and left. Needless to say that family member just bought a whole new furniture set. Fast forward, my husband and I bought a bed from them in October 2012. The Louie Bed to be exact. The support and legs cracked, we realized because it was supported by tiny legs and the support boards were not even 2x4, very tiny rails bed.

I was quite unhappy with my purchase at Bob's. I chose to buy from this store because it was convenient (shopping online or in store) and they had cheap and (seemingly) easy delivery. As it turns out, you get what you pay for... and then they charge you more.

I asked my son to pick his furniture to furnish his new apartment that my daughter is living until the end of May, unfortunately my daughter bought a new home not able to have a closing for contract on time? When my son moved this month, the furniture that he bought last March wasn't fit in his apartment. I spoke to Tina at Customer Care and also spoke to Eric supposedly a manager at Bob's Discount Furniture to return the furniture so my son can get that fits to his new apartment and I am not looking to get a refund for almost $1500 that my son already paid, plus he still going to continue paying his credit card with 15% interest monthly.

I ordered a bedroom and dining room set. 20 pieces in all. The initial delivery showed 15 of the 20 had a defect of one sort or another. The buffet table and table had defects in finishing. It seemed that it was not sanded properly and table tops looked to be scratch deeply and also not put together well. There was glue seepage everywhere. Out of 8 chairs, all 8 had to be replaced. They were so poorly finished that I could have done a better job, and I'm not handy at all.

I have four accounts with Bob's Furniture and bought almost $15,000 worth of furniture. From our first delivery, we had a damaged dining set and we were told to either have someone come in to fix it or take a credit of $173.93. I spoke with customer care and they had given me the credit. When I went in to buy more furniture under my name, I had asked to transfer the credit to my account in which they needed an approval from the account holder. They spoke with my brother on the phone and received approval to transfer the credit to my account. This has been going for almost one year.

I bought a bedroom set from Bob's 3 years ago and their goof proof is not cornering it. Don't ever buy their furniture. They don't stands by their products. Horrible customer service, horrible quality.

I purchased a patio set last June. After making several inquiries about what the "goof proof" plan covers, I bought that as well. The set was covered for the winter, and the umbrella and cushions were stored indoors. The set looks as if I've had it outside for years! The umbrella is fading in stripes where the folds are, the base is rusted, and the finish is peeling in some spots. A technician from Bob's came out to see it and made his report. I was then called by the customer care dept. only to tell me that what has happened to the set is considered normal wear and tear. Considered normal by who?? I've seen better quality sets from Kmart! I paid $900.00 for this set, and it should be repaired. Bob's is not willing to stand by their products. Their "goof proof" plan and the warranty should cover this problem, but they don't. I was lied to about their policy, and the rep on the phone told me that I should've read the policy over. Yes, I guess I should've since the salesman in the store was lying about their "wonderful plan" only to make a sale.

Had a HORRIBLE experience dealing with this business. The actual store was fine and the salesman was actually helpful, but the corporate customer service is awful. I bought a table that came with a manufacturing defect, then spent one Saturday waiting for a guy to show up to look at it, then another Saturday waiting for them to deliver a new table, and 10 minutes before the delivery window was up, the delivery man called to say they had the wrong table on the truck. Then I made more phone calls to customer service where they tried to locate another table, only to find out they discontinued the table. They offered to let me trade the table for another one, which I didn't want to do because the one I originally ordered matched my other furniture, or a 30% REFUND. Only to find out later it wasn't a REFUND but STORE CREDIT.

I bought a catnapper motorized reclining chair for my then 97 year-old mother. Less than a year later, while still under warranty, a coil spring in the seat cushion must have broke free from its anchor and protruded up in the middle of the seat cushion, making it very difficult to sit on. This was Dec. of 2013. I called Bob's and they sent out a technician who agreed the seat cushion needed to be replaced. Fine. I waited a few weeks and haven't heard nothing I called Bob's again. It appears that someone dropped the ball and no one ordered a new cushion. Fine. They ordered one. Months later it came. Just the foam rubber cushion without any fabric cover. Oops, they forgot to order the fabric cover. Let's wait some more.

I bought a fabric couch from Bob's roughly a year and a half ago. Since then, the couch began to sag in the middle. I figured since I paid for the warranty, I might as well use it. The extended warranty sounded fair... with few strings attached. I usually don't buy warranty extensions but the salesperson made it sound safe and totally worth it. I called Guardian. Went through the series of questions to see if I qualified for them to fix the couch. I did. So they scheduled me for a "technician" to come out and fix it: 2 weeks out and no time window. I was told they would call the day before to set the time window. Ok...

As I read in other reviews we also bought a bonded leather couch and chair from Bob's approximately 5 years ago. It began peeling after about two years. We bought the extended warranty for over $100.00 from Guardian. We put in a claim, they would not honor it. We went to Bob's in Bellingham, MA with one of the cushions and showed them the damage. They also would not do anything about it. One of their salespeople told us to go home and put a knife through it and then the damages may be covered, because the peeling is considered a "manufacturer's defect", which is NOT covered. We fought the situation within the time frame that the warranty gave us. We sent letters, made phone calls, argued and stressed over it for months.

Purchased a sofa and was told we had the comprehensive cleaning service. 1 month later, our friend leaves behind a jean dye on our couch. Cue calling Bob's only to be told their comprehensive cleaning service doesn't include jeans. This was never explained to us when we bought the couch and, frankly, we feel we've been lied to/fed misleading information at the time of purchase. Why tell the consumer there is a comprehensive service only for it not to be comprehensive?

I understand that this is a low grade company but I have had my upgraded (custom color and added memory foam sofa bed) $950.00 couch for 8 months and the metal bed inside the sofa is coming out the bottom of the sofa. It is one inch from hitting my newly stained wood floor. Also the bed tilts 5 or so inches upward so you sleep on an incline. I reported this to Bob's and they say this is all "normal" and the technician also said there was "no problem". So I guess my eyes don't really see what they see or my back feels what is feels when I sleep upright?!

I bought a couch set a little over a year ago in Nov 2012. I was informed of the goof proof plan that would send someone over to fix any accidental stain or damage. In addition, the goof proof plus will have Bob's Furniture or the insurance company replace the furniture one time with free delivery. I informed the agent I was leaving to another state and I was told that coverage is for anywhere within the USA. It is not May of 2014 and I had a spill on the couch which was never cleaned as I was told it would be. I cleaned it myself with Bob's cleaning agent. My couch now has an accidental rip in it as well as scratches.

I bought a dinette set in January 2013. In January 2014, one of the chairs legs snapped off. I have called Bob's several times to get a new leg or repaired, but I have been given the runaround. I had to email them 4 to 5 times, and in the end they stated that leg can't be replaced, manufacturer doesn't make them any more. They sell junk!! Never again will I buy from them.

I was so happy to purchase from Bob Furniture for the first time. When I received my sectional, I had to have a technician come out numerous times. The threading was coming out, recline you sink to the floor. I had to take time away from my job to wait for the technicians. The 1 technician actually stapled my sectional and said it looks great. I paid over $3000 for this sectional that I have for a year and a half and I'm so unhappy. I bought a sectional 20 years ago from Delta Freight in Clifton and that sectional lasted 18 years with no problems.

Everything was delivered and it was damaged. They changed the sofa and the love seat but the fireplace was delivered damage again, the 3rd time that was delivered also damaged. Yesterday they try for the 4th time and it was worse than the others so I finally returned it and I WILL NEVER EVER GO TO BOB'S FURNITURE AGAIN. WORST EXPERIENCE EVER.

I bought my entire living room/dining and bedroom set from Bob's since it was close to my workplace, in February. We have been facing issues from day 1. They delivered wrong stuff and took 2 weeks to deliver the things that we ordered. Then I see a wrong charge from them on my credit card. When we called them, they asked us to go to the bank and when we spoke to the bank they asked me to go back to the store. Everytime we call, it's a 30 min hold then I get an agent and again 10-15 min hold and at the end of it all end result is 0. I add a store credit and now when I try to do the purchase for some reason, they can’t apply it. I spoke to the customer care and they said someone will call me back but they never does. I gave them 1 week time and called them again and they said everything is good and when I tried to do the purchase again, same story repeated and they could not figure out why they can't apply the credit. I am going back and forth for the last 1 1/2 months now and still no solution. It is frustrating. This disgusting company employs rude and dumb people who don’t know what they are doing. To place a simple order they take more than 1 hour and always run into some kind of issues. I am so fed up now that I am gonna contest.

My fiance and I purchased a bedroom set almost a year ago from Bob's Discount Furniture. Within months the bed began to squeak when just sitting on it. We contacted Bob's about the issue and they advised us that they would send someone out to inspect the mattress. The person that they sent out to inspect the mattress did in fact find that there was a manufacturer's defect with the mattress however there was a little discoloration which VOIDS the warranty out. What kind of nonsense is that. BOB'S DISCOUNT FURNITURE IS A RIP OFF... IT'S A WHITE MATTRESS. We were never informed that if the mattress becomes discolored then the warranty would be voided, had we known that we would have gotten a mattress cover... Do they expect it to stay crispy clean through changing the linen and everything. I am so disgusted with this company. DO NOT PURCHASE FROM THEM..

I ordered a dining set and sleeper sofa and love seat. Sleeper sofa and love seat arrived with manufacturing defects and was returned therein. They did not take the dining room set saying that it will be fixed. After 4 weeks of follow up, they agreed to give me a credit so that I can change my order, which I did. This time I ordered another set of dining set and coffee table and 2 end tables and a server. They all arrived in a defective condition. The dining table was very shaky and tables had holes, and the several edges of the table did not match the finish.

We purchased a leather (only leather everywhere the body touches) reclining sofa about 17 months ago. We noticed under the leather padding, the faux leather began splitting and peeling. There are holes in so many areas under and between the cushions where the leather is not real. Bob's sent a repairmen to come and take a look. He took pictures and told us this is something that cannot be repaired. He then put in a report that it was the leather parts that had dry rot. That was NOT the case. The faux leather is what was coming apart, not the leather. Bob's said it is not a manufacturer's defect or damaged due to an accident so they cannot do anything. I have purchased a lot of furniture from them and shocked and very upset that they would treat me, a customer like this. So the bottom line is, Bob's furniture is very cheap and unless you take a knife and cut up your furniture, if it rips on its own, you are screwed.

I bought the Big Kahuna sofa and love seat for my daughter May 2013, which has a 1 year warranty. Within a week the back support on the sofa became detached. They came out and replaced the couch. Now I am visiting her home, sat on the couch and turned to talk to people behind me and the support became detached. I called Bob's and they sent someone out to fix it today around 12:30 PM. He put a 90 degree bracket on 2 pieces of wood that are not connected at a 90 degree angle. I commented to him that it was not screwed in all the way and he replied that he wouldn't want the possibility of the screw poking out of the top of the board.

I considered myself a loyal customer; as a matter of fact my whole apartment was purchased in Big Bob's Furniture in Farmingdale. My mattress is under warranty with additional goop assurance. The bed springs had collapsed, I followed directions and made an appointment for inspection. I had the inspection and it was confirmed that the springs had indeed collapsed. However, there was a mild stain where my head lies. The technician on-site indicated that "he's been doing this for years and it was no big deal,” remove the stain (which I did properly and very easily), I should call and have it inspected again for stains and I would get a replacement because the mattress was verified as defective.

I recently purchased a bed from Bob's furniture store and have been making my payments on time and my bed began to breakdown. I informed the women I make my regular payments to and she stated, she noted the concerns I was having with the bed... About two weeks later, the bed completely broke down and I purchased plywood to lay on the floor of the bed so my daughter and her two sons can have somewhere to sleep until the issue with the bed was taken care of. I then notified Bob's furniture and they stated to send pics and I sent pics being honest. They told me they would respond in 24-48 hours and I never received a call back.

I purchased a sofa and loveseat for my daughter who recently graduated from college. Inexpensive, nice in appearance, bonded leather mercury series. The units are made of a one piece skin, on which the seats are not detachable. Each seat has a 3 sided zipper which contains foam seating material. After about a year, the zipper broke, opening the seat and forcing the foam out and the cover to ride up. Bob's solution: NONE. Can't be repaired. Can't replace the zipper, buy a new unit. For a 99 cent item, you have to buy a new sofa. Bob's officially qualifies as a ONCE experience.

Bought bedroom set and several chairs about four or five years ago. Today I spent 5 hours reworking rabbeted draw glides because many of the draws got stuck when they were opened and closed. Finally they are working properly. Just for the record, about a year after I bought the chairs with the Goof Proof contract there was some damages that the Bob's service rep checked in my home. He said it would be covered however Bob's (if there really is a Bob) declined to cover the damage. Finally gave up out of frustration. I think I was Goofy to buy the Goof proof contract. Big mistake to deal with the so-called BOB!

Ordered bedroom set and paid for delivery. When delivery men showed up furniture, they refused to deliver it to the bedroom which is on the 2nd floor stating that "The furniture won't fit up the stairs". We've NEVER had problems moving furniture up/down the stairs. In fact, there is a king size bedroom set in the room next to the guest bedroom the Bob's furniture was (a full size bedroom set) to be delivered. The 2 delivery men were rude and said if I didn't like it, they'd leave with the furniture. My husband said to leave the furniture and they demanded he sign a satisfactory delivery service sheet. When he refused, they forcibly tried to remove the furniture. A threat to call the cops finally got rid of them. My husband and one friend moved the furniture upstairs themselves with no problem. We took a photo of the furniture and went down to our Bob's store to complain and were told we'd hear back from customer service. NOTHING as of yet. Not only does Bob's have horrible service, they employ crminals. BUY ELSEWHERE!

We purchased $1700+ sofa and added pieces. We purchased the goof proof plan plus - which is good for 5 years. We have tried and spent so much time trying to report the incident, and leaving multiple messages; they say on their answering system that we will receive a call within 24-48 hours (first call made 3/10/14) and no one has attempted to return our call. We do have answering service on our end also, but no one has even left a message. I even went into the store in Portland, Maine to let them know and secretary at the front desk stated, "you have to call them, we have nothing to do with that." My husband and I proceeded to walk out and thought, "no - they need to know, they are selling this product with their name on it." An assistant in the store was explained this and he asked, "do you mind if I give them a call." We said "no, certainly we will wait." But he could not get through either.

I bought a vanity desk in August 2013 that had a portion of the desk that opened to a jewelry holder. By January 2014, the lid had become so misaligned, it no longer closed. While attempting to close the lid, the left hinge popped out and ripped a portion of the desk up. I called to report a warranty claim on February 3, 2014 and the customer service representative told me that since it sounded like the hinge could not be replaced, they would simply replace the entire desk for me. She instructed me to send photos to support the warranty claim, and I did so the same day.

Where do I begin.......Well 2 years ago my husband and I ordered a bedroom set with bureaus and bunkbeds for our boys. Our bedroom set was fine however the boys bunkbeds came and all the wood was broken in pieces so naturally we did not accept that. When we spoke to customer care they said that that bed was out of stock and would take 2-3 MONTHS for another one, yeah shove it is what we said.

I ordered this "bi cast" leather sofa and love seat in march 2008.. Before the five years was up, the sofa started to crinkle.... A little over 5 years, this fake leather couch which I don't know what type of material bob stores uses maybe the cheapest they can find.. It started to peel off.. When I purchased the set, I was under the impression from the bob stores sales associate that it was a mixture of leather and I though it was good quality. Over the years as I researched, I found out that it is barely leather at all.

I bought the so called real leather reclining sofa and loveseat, and within year it started to peel! Horrified I called customer service and was told it was my fault and that I must have put something on it--huh.

I brought several items from bobs and the furniture is not even a year old. Contacted the GOOF PROOF warranty company with no help. The dining room chairs are falling apart at the screws and joints. These items were poorly put together. This is the last time I ever buy from bobs again.. I am telling everybody I know not to deal with bobs discount furniture..... You get what you pay for. This dining room set wasn't cheap.... that is what upsets me the most........

I purchased a kitchen set, which I do like but found that I cannot put anything on the table without it making a mark, stain or indent - it's just plain soft. Anyway, we have been very careful with it and called the Goof Proof number and they proceeded to tell me because it was not a single incident but multiple ones that is was not covered. WHAT!!! If I had just told them of one problem it would have been covered. Really so I should lie now. I don't get it. What a rip off!

We bought the so-called real leather reclining couch and love seat and within a year it started to peel! Horrified I called customer service and was told it was my fault and that I must have put something on it--huh? I see online there are many others with this similar problem. Too bad we all couldn't get a class action lawsuit. I'm sure "Bob" is laughing at all us suckers somewhere on his yacht in Miami.

We purchased the Goof Proof and the leather started peeling off of the couch and Bob’s is refusing to replace/repair! Their furniture is poorly made. Goof Proof is a scam.

So they come with the truck and my furniture isn't on it! They start to ask me questions and tell them it's supposed to be here today at this time! But they have issues and it's not on the delivery truck. So I wait 40 mins. To talk with an agent about my delivery! She apologizes and says you have to wait next week for a delivery!

I bought a bed here about a month ago from their sales rep Wayne. I have a dog and I asked him several times if there was any coverage if the dog chews up the bed, he sold me on the goof proof mattress cover. He told me the mattress cover was the insurance on the bed and if anything happened they will replace it. So today I come home and my dog chewed up the bed, I mean down to the wood. I called today and the manager told me that the goof proof only covers stains and her sales person Wayne is a stand up guy who would never misinform a customer on the goof proof. Which sounds goofy as it is.

On 2/15/2014 my husband and I went to the Rockville MD store. We were in need of a mattress. We tried different ones and decided on the one we wanted. Our sales person was new, but went out of his way to answer our questions. When he couldn't he would go find a sales rep who could. The man who was introduced as the Mattress King told us we had to purchase a mattress cover for our mattress or the warranty would be void. Then threw a bundled package of protective covers on the bed and said best deal is bundle package. 2 pillow cases, a mattress cover and what I assume was a foundation cover. $99.00. Okay fine I tell my husband.

I purchased a dining room set from Bob's a few month ago..... Although the chairs are rather cheaply made, overall I'm satisfied. I also purchased that goof insurance thing but I haven't had to use it.... After reading all of the complaints, I hope I never have to deal with that. I'm curious to know if anyone has done anything legally about the problems with Bob's? Trust me.... if they EVER screw me around.... I'm calling the TV stations.... radio stations..... attorney general..... and whomever else I can find. It may or may not work but I will NOT go out without a MAJOR fight. Has anyone here ever consider going the legal route? And if so, what happened? I can't IMAGINE a business blatantly ripping lots of people off and not have some kind of class action suit against them.....

We purchased our furniture on Weds 2/11/2014. When I talked to the salesperson to schedule delivery, I requested a morning delivery. The salesperson said it was not a problem and she noted my account. When the delivery department called with the 3 hour window for delivery, it was a late afternoon delivery. I called the customer service department and told them I needed a morning delivery and after some what I can only describe as condescending and an unprofessional attitude I was told that the rep sent an email to the delivery department to request the morning delivery but it could not be guaranteed. I received an email stating that the delivery window was between 7am to 10 am.

Bought a mattress, now on our 4th mattress being replaced. Customer service at Bob's, nope there is none. It is just absurd that I have to replace a mattress 4 times in 3 years.

Purchased a Bonded Leather Sectional from BoB's. Bought the "Goof-Proof" plan. Family came over for the Holidays and then I noticed a small tear on one piece of the sectional. Called bobs who instructed me to contact guardian and they will replace it. Claim was denied due to the fact "they didn't like my reason on how the tear happened"........anyway now I have a complaint in with the BBB. Stay away from BOB's and their "Goof-Proof" warranty which doesn't actually cover anything......

I bought 2 leather chairs at Bob's. They were not advertised as "bonded leather". Within a few months, they started to peel, in the seats. They were so ugly that I had to get rid of 'em. The store would do nothing about it. I would NEVER buy another thing at Bob's again. And the salespeople must work on commission because they follow you around like you are a dog in heat. AWFUL FURNITURE. AWFUL SERVICE, AWFUL SALES PEOPLE. NEVER AGAIN.

I will never buy goof proof plus again. They are worthless....it says they will fix accidental tears, rips, damages spills, stains...BUT THEY REGRET TO TELL YOU IS THEY REALLY DON'T COVER ANYTHING!! Fine print, it means only when they want to fix it and of course it's probably something very cheap to fix if they do. I seriously feel I was raped. I want my money back... I might file for a class action suit esp after seeing the complaints.

I purchases furniture from Bob about a year and half with a Goof Proof guarantee. After that my furniture got rip. I call Bob and they tell me that in order for my furniture to be cover, it is had to be accidental. When I purchases the furniture they did not mention that. The furniture is cheap quality. The technician was very rude and prejudice. Just because we are Hispanic it does not mean we do not have right. I think this Goof Proof warranty is rip off to the customer. Please investigate this matter. I do not think that it is fair for the customer that Bob is not responsible for this company that they buy insurance.

We went to Bobs to purchase a bed despite my family's complaints about the quality of their products. We bought a queen size bob-o-pedic and it was awful. Very hard and uncomfortable. We called within two weeks to tell them it wasn't working for us. We were told we had to keep for thirty days regardless then we can get a full refund or try a plush mattress. We asked to try the plush but were told we couldn't have it for thirty days. We opted for a full refund...Well...our bed was picked up on a Tuesday and we were told the refund will be credited on Weds, Thurs the latest. Thursday comes and no refund. Call Bobs again, told by Friday. No refund come Friday. Mind you, my husband had to call and argue with different people. Then we were told they would refund only the price of the mattress!!!! We bought the mattress and boxspring together as a set!!!

I bought the goof proof protection service because I was under the impression that whatever happens to my furniture... it would be fixed/replaced. I moved the mirror on the bedroom set and banged it on the wall causing a crack in the frame... Apparently this is the "fine print" that they don't cover under the plan....if I spill wine on my couch, they will come fix it however if I move my mirror and accidentally bang it against a wall, it won't be fixed. Where is the logic here? You pay extra for a service that you think has your back but they are just stealing your money. The customer service reps were extremely rude and not willing to help me. I truly feel like my money was stolen from me and I wish I never bought this furniture. Don't make the same mistake I did.

I purchased my living, dining and bedroom sets from Bob's and first they deliver late and when they deliver my furniture somehow everything was broke; they had to return it. Then the moving guy told me that the furniture is not wood. I really thought it was since they advertise it that way. I had purchased the warranty because the salesman told me no matter what even if it's my fault they will fix or give me new furniture. Well I call them because my night table had a scratch. They came out and had all these excuses why they are not responsible for this. This is the last time I purchase from them but if you do, don't get the extended warranty. It doesn't work.

If you do start a class action suit, please let me know if I can get in on it. I have a couch that won't be replaced due to accidental damage.... when the entire goof proof plan is to COVER ACCIDENTAL DAMAGE!!!! Let's get together and shut them down.

So far we have had two deliveries with our dining room table both of which were damaged. Bob's won't give us a discount or refund. They will give us 30% off but then that negates our goof proof policy that we purchased. They will only issue store credit. Customer service has been extremely unhelpful and they keep telling us that "it's company policy." We are now waiting for our third attempt at a delivery with an adequate table. This fiasco has been going on since November and our table isn't scheduled to arrive until February. Yet, they called to check to see when I was going to start making payments since we opened up store credit. I will never use Bob's again.

Children bought leather sofa & loveseat for my birthday. Looked beautiful. Not used for first yr & a half. Sat on it 3 times and the leather started wearing off. It looked awful after a few more months. I have no pets or children in home. When I called the store, they said I can buy new cushions for $100 each. It was wearing on the back of the sofa, also. Very poor quality furniture. It maybe cheaper, but cost in the long run. Does not last.

We purchased dining room chairs and we were told that the warranty covers everything with no questions asked.... They refused to fix or replace the chairs saying that it has to be a accidental claim even though this is not what the salesman said! Before I called in the claim, we bought new cabinets thinking that they had an amazing 5 yr warranty WHICH THEY DON'T! Another salesman told us the same thing and that everything is covered no questions asked! I don't think that they should get away with this and wrote to channel 12 news for a follow up consumer complaint! The salesmen are LYING to sell this warranty! How do they get away with this for so long! MY name is FATIMA and will not buy anything from them again!

Bob's Furniture is cheaper in price, for one reason it is cheap. I tried to make a warranty claim under the GOOF PROOF to find that this warranty is sold through a private company and not Bob's. Bob's salespeople make you feel like the warranty is through them and covers everything when in fact it covers very little. When my furniture was delivered, I did not receive a copy and later found that it covered very little. If you choose to buy the plan, be sure to read the entire contract before purchasing. I would also recommend paying a little more and buying higher quality furniture.

My husband sat on the twin size bed we bought a year ago and the slats from under the bed fell out. When we removed the mattress we saw that the slats were ultra flimsy. When the tech from Bob's came, he said it's not a factory defect and therefore the only thing they could do was put the same type of slats back on the bed. We informed him that that would be ridiculous as they would just break again as the slats are cheap and he said that was the only thing he could do and we should contact goof-proof. I did that and the rep told me that they only cover the framing and paint chipping NOT the inside of the bed, which is what they consider the slats. I called Bob's back and explained everything to the rep and she told me that if I felt the slats were too flimsy, I could go to Home Depot and buy stronger slats. Unbelievable!!!! DO NOT buy from Bob's!!! The warranty/insurance is a scam and the furniture is cheaply made!!

I called good proof protection to file a claim. I explain to the representative that my kids was playing on the sofa and broke the back frame of sofas. The claim was denied because she said that since my kids was playing on sofas it is not covered. I ask her if it was in my contract and she said yea. I look and it wasn't there. Goof proof is no use. I should never bought it. I know next time.

We purchased a loveseat from Bob's to match my 10 yr old couch from Levitz. After being persuaded from the salesman to get the warranty. He went on and on how everything would be covered and we have kids and kids do things to furniture. Well after 1yr the stitching in the arm ripped about 10". Then the frame in the back of the couch got broken. I have never had a couch where the frame would break but it did. I called the B.S. warranty company and NOTHING was covered. They do not cover any damage when it is by the seem of the couch regardless of what happened. I asked for details and she said if I punctured the couch with a pen and it ran into the seem they would only repair up to the seem and leave the seam unrepaired. The broken frame is only covered if I tripped and fell BUT she said in most cases they would need to know what was tripped over and why it was there to see if the broken frame was caused by something else so they could deny the claim.

First experience was in 9/2011. One section foam failed - goof proof denied as manufacturer defect even though goof proof is supposed to extend this for 5 years. After threatening to sue, they replace section. June 2013 the replaced section started to peel. Called, same fire drill, goof proof agent arrives, denies claim. CS gets on phone. After long battle they agree to replace - however this model is no longer available. Went to store, found the replacement sectional and order. Told it is now special order black. They now want to charge about 400 more to replace - when March 2014 this was changed to 1/14 but when I called today sections should be in middle to end of January but ottoman not till March 2014. I want my money back so I can buy real furniture, not the China made junk. No one to speak to, not one to sue, can't get corporate information to file small claims court.

On 2/10/13 I ordered a Brook Full Bed/Trundle White. It was delivered on 2/23/13. At first I was very happy with the product. After about a month or two, all the slats under the full bed started to crack. I contacted customer care and scheduled a repair date. They promptly came out and changed all the slats. Within a few months, the trundle unit started falling apart. The draw separated from the part of the bed that holds the mattress, so when you pull the trundle handles out the draw barely slides out. I again called customer care and scheduled a repair date.

I order my bed set on Dec. 19 and still don't have it. They came 5 times already. Management don't care. They have over 1500 complaints with the BBB. I'm going after them for my money.

I bought a whole apartment full of furniture and paid for the Guardsman goof proof. After file several claims and never getting any coverage but hassles of calling back, waiting for forms, filing, sending pictures, not getting responses over and over. One time was told the scratches on coffee table were long term use when the table was 2 months old. When I filed claim but by the time the man came, it was about 9 months old, they wouldn't fix it. Other times, they claimed it wasn't covered because I spilt something and the doily pulled the stain off side table. Other times, they claimed it was manufacture problem when the bed frame broke on my daughter's queen size bed (frame around the outside of bed). When the support boards under both my bed and my daughter's bed broke and half our bed was on the floor, they wanted pictures of boards under the bed, claimed I put too many on one claim. Did it, over claimed, they didn't receive it but I was waiting for their response and never got it, so I called them.

I purchased a table and chairs ($499) + ($69.99) goof proof + ($50) shipping + tax for a total of $628. Had an issue with our table and got it replaced by goof proof (accident). Bought another goof proof plan and had another issue with the replacement table. Guardian denies the claim and sends it back to Bob's stating a manufacturer's defect. Bob's agrees to give me back $574 to re-purchase a new table. Guess what? They have no comparable tables for $499 that have 6 chairs (we want foam padding). I told the woman at CS that there is nothing we want and we are willing to spend an extra $100 but I want them to waive the delivery fee (which is $100). They will not budge. Do not even bother with Goof proof, it is a nightmare.

I have never been so turned off by customer service before. I work in a customer service field and have no idea how Bobs stays in business! If these people worked for my boss, they'd all be fired! I needed small repairs to my bedroom set I purchased 6 months ago (second inquiry of repairs placed) and was told I'd have to wait almost 6 months for a drawer track. The reason was because they won't order for just one person, they need many orders of the same part to be replaced!!! How is that right?! The woman was so unhelpful and kept giving me runaround. I will never ever purchase a thing from these people again! I should have known you get what you pay for. Next time, I will spend the extra money and purchase from a more reputable and higher quality company!

I've had the 2 piece sectional bonded leather sofa sets a little more than a year now and like the previous complaints here by others, we've had these 1/4" - 1/2" cracks accrue over certain areas of the seat cushions. Mostly within the areas where the sewn leather meets over the edges of the seats. Called up for Goof Proof protection to file a claim and I was told that since the issues were due to wear and tear they could not be covered under my warranty. Only accidents can be covered.

After several calls for warranty for a sofa bought a few months before finally we got a date for a tech to come over. After 20 days of his visit today I called and was told NO ONE followed up on the tech visit so they never ordered the pillow replacement (if i didn't call they will never do anything). They told me to wait 2 weeks then I have to call again and set up another date for a tech to put together the pillow - will be close to February 2014. I requested if they could send the foam so I didn't have to wait such a long time. I was told also by the mgr "sorry this is our policy" even if they forgot me for a month and to get them on the phone takes FOREVER. I will never go to Bob's store EVER even if is the only store in USA I will stay without furniture.

My daughter purchased 2 sets of mattress and box springs from Bob's Furniture and it was the worst experience we could have encountered. One set for her and one for me.. This was a ride to hell and back. In 2 weeks the mattress started sinking and other parts became lumpy. It was the hardest thing we've ever encountered to have these merchandise returned to them. Worst experience...ever. Buyers beware......

I had purchased a bedroom set back in September. (Stoughton, MA) I did receive the bedroom set, but the headboard was Very damaged. I have had numerous calls to Bob's Furniture, all with no satisfaction. I have 3 delivery dates, each time the date comes to be delivered/or picked up, day before they cancel it. I have been waiting now almost four months for merchandise that I have paid for, and am disgusted how Bob's Furniture operates. How does the store stay in business? I paid for something and did not receive what I paid for. Looks like I must obtain a lawyer..

I believe that the bed frames sold at Bob’s are poor quality and would like a full refund. We bought one and had issues, were forced to upgrade due to the no refund policy and the issues are continued if not worse. The mattress is great and the customer service is as well, but I am very unhappy with the merchandise, refuse to try anything else from the store and want to be refunded as I requested on the first round. I've tried and I'm done with them. As you can see from the pics, the legs don't support the mattress at all and the drawers are dysfunctional due to the open space above them. They are dirt magnets and anything in the drawers gets ruined. The first bed frame had the same issues with support and the legs. We upgraded when they said we could not be refunded and wound up just as bad if not worse. I don't want a credit - I want my money back and a new frame from someone else.

I purchased a dining room from Bob's on Flatbush Ave in Brooklyn. When they were putting my furniture together they were also putting together furniture that did not belong to me. Once they put "my" furniture together 2 chairs were missing. They scheduled another appointment to bring the two chairs and they were the wrong chairs. They promised that somebody would be in touch with us same day to let us know what time correct chairs would be delivered that day. Waited all day. They never delivered them nor did they call. I called back. Another date was scheduled then cancelled. After 3 phone calls by me they made a delivery date and finally delivered the two chairs 3 days later. Chairs were pre-assembled. When I brought to the attention to the delivery men chairs were loose, they said there was nothing they could do, we need to call. I called them explaining the chairs being loose and unsteady. They told me someone would get back to me and no one has ever returned my call. The furniture feels cheap and I already know from previous reviews I wasted my money with the goof proof protection. You get what you pay for!

Sharp and pointy metal pieces are sticking out from the frame!!! My child hurt herself. :( After calling The info line it was told that I won't be getting refund ($980) but a store credit of $600!!! Plus I will have to pay for the shipping of the new sofa!!!! Why?!?! Any Serius store would give people a full refund, plus a store credit - not to lose a client, and not to get reviewed like this one! I just can't believe!

We were looking for a bed so we decided to go to Bob's because we'd seen a commercial so we decided to give it a try. Wow what a bad mistake. The bed we sat on in the show room is not the bed we got. The bed we got started making awful crackling noise every time we sat down on it or laid down & move. We haven't even had the bed for a year. This bed was very cheaply made & is not made to last long. I will never go back.

I purchased "Goof Proof" protection when I got my sofa and love seat. The way the salesman sold it was that I would be protected against ANYTHING, and I should get it since I have a kid, and you know how they are. Well fast forward one year and my son put a hole in my love seat. I called and spoke to a lovely person over @ Guardian (the company who insures the Goof Proof), and to my shock, I am NOT covered for this because it was deemed "misuse" and not accidental. Why the heck would I get this protection, do you think my son meant to put a hole in it? It was accidental!

I purchased 2 new leather sofas less than 1 year ago and love them. The sales rep talked me into buying the Goof Proof Protection Plan and convinced me that it will cover absolutely anything that happens to the couches so that I can have peace of mind buying leather. Well, it's a scam. I recently noticed a rip in the seam on the foot rest of one of my couches with stuffing coming out so I immediately called Bob's Goof Proof plan. They sent someone out who looked at the couches, took pictures and were gone in 10 minutes. I was not present at the time and was informed to call them. They told me the rip was due to a dog chewing on it and denied the claim.

Tried to make a claim with the goof proof protection and they denied the claim. My sales person told me that goof proof covers stains, grease, nail polish, marker and dirt. They will not cover anything. My claim for water stains has been denied. Not angry just really upset that Bob's would rip people off. I am hoping to take it a step further and seek legal counsel. The commercial says to purchase it for peace of mind but there is no peace when you deal with ignorant customer service people whose jobs are to deny every claim. Not sure what kind of people can wake up in the morning knowing that today I am going to rip someone off.

Paid 1300 dollars for a new sofa set. Now I can't get a hold of Guardian Insurance. They said I have a claim, yet they don't return my calls. They haven't called me back. It's been 2 weeks and nothing. Why take money for insurance they know is crap? They are a bunch of thieves. Sent them photos of damage. They said they never received. I'm a computer tech of 20 years. No way they didn't get my photos. They lie while acting pleasant on the phone. Now I can't even get to an operator. They keep sending me to an answering machine. I leave a message, they never get back to me. I will post on YouTube, Consumer Affairs, Ripoff Report, Pissedconsumer, Scambook.com and any other place I can to stop people from buying this junk furniture and insurance from Bob's house of crap!!!!!

My husband and I bought their most expensive mattress (queen size) that came out to be around $1,600. The rep said we have 30 days to return if we don't like it, plus a 20-year warranty. The first week the mattress felt firm like we asked for. The second week came around and it started to have a plush feeling to it. The edges were sinking and it felt really soft. A technician came by and said it might be a defect. When I called customer care, they said I could switch over no problem. But, they did not mention I would have to pay an extra $129 for delivery to get the SAME mattress I already paid for.

You get what you pay for. CHEAP STUFF. Stay away from this place. Don't walk, RUN as fast as you can. I will never purchase anything from this store. I purchase a couch 12 months ago and the cushions are ripping and the zippers are detaching and when you sit on this awful piece of furniture, if that's what you want to call it, the cushions come out from under you. And don't waste your money. GOOF PROOF, it doesn't cover anything!! Save your $$ and please do yourself a HUGE favor, shop at the name stores that sell decent furniture and stand by their products.

I have purchased a bed and two recliners, and paid for goof proof thinking we were protecting our investment. We purchased these in April 2013. Here we are October 2013 and tried to make a claim after the armrest breaking while we lifted it to move it from one side of the room to the other. We called goof proof who told us that since it's less than one year old, it would have to go through the manufacturer warranty. So they sent out a technician to look at the chair who was in our house all of 5 minutes and said that it has to go through goof proof since it was user damage (us moving the chair). So upon calling again to goof proof, they told us that there was no way they can cover anything in the FIRST YEAR of use. They don't even BEGIN coverage until the second year of use.

I visited Bob's Discount Furniture on 10/4/13 for the first time, looking for a quality mattress for my son at a good price. After speaking with a sales rep for about 45 minutes I paid for the mattress I choose and informed the rep that my friend would pick up the mattress later that day. After my friend brought the mattress to our home I noticed that the mattress had a yellow tag on it (found out later that the yellow tags means it has been used). That was not a issue for me. The issue is the mattress has absolutely NO SUPPORT. When my son sat or laid on the mattress his body completely sinks to the bottom. He ended up sleeping on the floor for 2 nights. I inquired about exchanging the mattress and paying the difference for another mattress with some comfort and support with a customer service rep from Bob's Discount Furniture Corp office and was told that the that the sale was final. The customer service rep went as far to suggest that I sell the mattress on E-bay or C-List. I informed the rep that I could not sell that mattress to anyone - it is no good.

Two years ago we bought the sectional, made of "bonded leather". There was a manufactory's warranty for one (sic! ONE YEAR FOR FURNITURE!?) and I bought the store's warranty, called Goof proof Protection, which covers the damage the customers do to the goods. After one year of using (actually less - like 8-10 months) we started catching little cracks all over the sofa. My wife told me right away to call the company but I just ignored her. When damage got bigger - leather started peeling and shelling I called the Bob's and they said it's two days late - the manufactory warranty expired. But still sent the technician to check the damage.

In the store, I was told, "You have children, great. You have nothing to worry about. Your insurance will cover it." Not even a year later, I have had two issues with my dining room table and the claims are not COVERED FOR ONE STUPID reason or another. This is a total waste of money. I DO NOT RECOMMEND ANYONE TO WASTE THEIR MONEY OF THIS PROTECTION PLAN. It's a total scam. Totally disappointed in Bob's.

I purchased well over 4000 dollars worth of stuff from Bob’s when I bought my new house. I figured new house, let me go buy all new furniture as well. What was that for I should’ve kept my old reliable stuff that was close to 9 years old. Bought a bed room set with queen size mattress, 8 chair dining room set and 4 bar stools all of which I have called in for complaints. From the arms to my dining room chairs being loose, to the mattress being sunk in on one side to the track in the drawers breaking, it’s been a complete nightmare dealing with Bob’s and that ** insurance Goof Proof. Bob’s always passes the buck to Goof Proof and Goof Proof always saying that the damages are not covered. It’s the biggest fraud out there. DONT GET SUCKED IN!!!!!!!!!!! I will never do business with them again. I’m actually closing my Bob’s credit card because I’m so disgusted with them.

I had a hole in my couch. I had purchased the goof proof plan. I call and they ask how the hole happened. I said I do not know. Maybe kids or I have a dog I have no idea. As soon as they had the word dog, they denied my claim. I paid a lot for that plan. I was furious.

I bought a mattress from Bob's Discount Furniture about 15 months ago. It developed ruts in the sleeping area. I turned the mattress. It happened to the other side. I called customer service and sent out a man who didn't seem to know what he was doing. He said that there is no damage. He never even touched it. I tried to explain that you can only tell if you lay on the mattress. The problem is inside the mattress. He called customer service and handed me the phone. The girl said I was out of luck and there is nothing they can do. The man did say the frame had only 1 middle support. I told them they never mentioned a frame to me. I told him I used their credit and the purchase had to be $1200.00 to qualify. The mattress was about 1000.00 and they added a bunch of extras to bring it up to $1200.00. I would have bought a new frame if it was mentioned.

Goof Proof Protection is a rip off! I have a dining room & twin bed set for my daughter & I call twice and received the same response: "Unfortunately, your claim is not covered under this protect." WTF is covered?! They say "ACCIDENTAL DAMAGE"! HTF do you think things get broken? NEVER AGAIN WILL I BUY FROM BOB'S!

Goof Proof Insurance - Do NOT buy this insurance. When you try to place a claim they find a ton of reasons why the issue is NOT covered. It is a ripoff. Save your money!

Bob’s Furniture is a fraud. Their furniture is cheap no matter how much you pay for their cheap furniture. They send technicians to your home who do inadequate repair jobs & when you contact them to report a future problem "due to their technicians negligence" all they can say is "Oh we are very sorry & please call your goof proof protection to file a warranty claim.” WTF why should I have to file an insurance claim when it was Bob’s technicians & their cheap furniture not me. I will never shop at such an unreliable/cheap/fraudulent store ever again. I guess it's what they say "You get what you pay for.” I just never thought $1150 was considered cheap money!!!!!

As many other consumers have complained as well, Bob’s Furniture has totally left me out to dry with a FAKE warranty. My wife and I have spent over 7000 dollars in furniture and when we finally had a claim, they denied it within minutes and did not care. We purchase this Goof Proof on all of our furniture and truly feel we have been taken for a ride.

I bought a sofa which was ripping at the seam. I bought the insurance that the salesman claims to the best and to protect my purchase only to find out it's all a scam. I tried making a claim and was denied twice, called Bob's and they sent tech out that was unprofessional and from the ghetto. He came in a beat up personal car and took pics with his personal phone. He lied and said it will be replaced by Bob's and if they don't have that same kind of furniture they will replace with something else. which was false. Overall this place sucks. Just google them and see how many bad reviews people left. It's all true. Go to Bbb.org and read all the over 4000 complaints they have against them.

On Dec. 27, 2009 I purchased from Bob's Discount Furniture a Mission Hills TV console. I also purchased the Goof Proof 5 year Furniture Protection Plan. On July 3, I filed a service request for damage. I had used a shelf type liner under the electronics to prevent the furniture from being scratched. Unfortunately it caused the finish to bubble. Guardsman came out on July 16th and said he did the best he could but it was due to improper care so nothing more could be done. Anyone considering paying for this plan it is a waste of money. I shall never pay for a Guardsman protection plan again.

Bob's is a joke of a business, and the "goof proof" plan only works with them because they are too. I'm in the middle of a run-around repair scam right now but I am not holding my breath. Everyone at this particular store should be ashamed of themselves. Avoid at all costs.

Don't learn the harder way just like some of us did. Spare yourself the nightmare and pay extra money for quality merchandise from different companies. Those couches in the picture are less than two years since the time I bought them. I don't have dogs or cats that could have ruined the couches. I bought a goof-proof protection, but I never read the fine prints that if I change address, the warranty or goof-proof will not cover any damages...

Goof Proof is a scam. I haven't beat it yet but working on it. Try 1 - I called to get spots removed from sofa. Because there was more than one, it is not covered! Try 2 - I called to report a rip in the fabric just under seated area (seams are NOT covered). The rip in the fabric was too large (greater than 6") which they called excessive and do not cover. Also, the rip was from general wear and tear so that is also not covered. Try 3 - I reported a small accidental tear in one of the armrest (2-3"). I have been doing research now so know that when they asked how it happened, you have to be very careful but have to answer. I am pretty sure you have to be sitting on the coach as well. So now I finally got past the caller and have to email them pics of the damage and item that caused the damage. I will surely be denied after that but will let you know! Thanks BOB.

It is now 8:05 PM, and I have been waiting for delivery all day long. I was told that there's an all-day system for delivery, but that I would get a three-hour window. The three hours came and went. Their tracking system is fraudulent, because when I checked in at 4 PM, it said that my delivery would be at 4:20. After calling customer service twice, I find out that, well, no, I am the 12th delivery on a 13-delivery day. So the system has been set up to placate the customer when there was no way that the delivery could have been made at 4:20. In fact, it "updated" my estimated time of arrival every 20 minutes or so. Never will I order from them again. Never.

I ordered the legs to my sofa that were lost during a move. I called in December 2012 and order the four legs. I was told I would receive a call to make the arrangements to pay when the parts were available. I called in January and again in March and was told I could make the payment, which I did. I received a call in April saying the parts would be shipped. I called end of April and was told the parts weren't shipped but were back ordered and would be shipped on May 12. I received a call on May 10 confirming delivery. When I asked if the order was coming FedEx, I was told yes. It is now June 3. I called customer support and asked if they had indeed shipped and was told they are back ordered until the end of June. There is nothing to do except wait. It's now six months.

I recently purchased a 6-piece sectional from Bob’s in light brown suede. My fiancé and I were hesitant with buying suede because we have a 2-year-old. We voiced our concern to the sales rep and he then introduced Goof Proof. After telling us all about Goof Proof, we thought, "Hey, we can't go wrong." The sales rep even gave examples like if our son took a crayon, pen or marker and drew all over the couch, it would be covered or if his cup leaked and left a stain. So we said, "Well, you can't go wrong. Let's do it." So we purchased the sectional which we found out was not in stock until the following month and we spent the extra $99 for Goof Proof...

I bought a mattress two months ago and was not satisfied. I called customer service and they told me to go to the store, pick another one, and just pay the delivery fine. I went to the store on Monday and was told that my salesperson will not be there until Wednesday. I called on Wednesday, and she promised me for Thursday. On Thursday, their customer service called and said they only have the box spring, so they rescheduled it for Saturday. On Saturday, they called and said there is a rip in the mattress and will deliver on Tuesday.

I purchased a mattress and box spring and was promised delivery in 2 days. I only made the purchase on Wednesday at Bob's Furniture because of the locked in date of Friday for delivery promised by the saleslady. The next day, a phone automated voice service told me delivery is in 5 days on Tuesday. After being on the phone for 20 minutes with customer service, I was told maybe delivery would be on Saturday. Maybe?!

Being told that Bob's was a good deal, I purchased a living room set. I waited about a month before calling to ask where the set was (they said the set they had in house, the ottoman did not have legs), and tried to get a delivery date. Three months later, they called and set up a delivery date. I waited months and was finally told the set was ready for delivery. The last item, the ottoman, had no legs! We called and we’re told the four legs had to be sent from the manufacturer. Months went by again. They delivered the legs to the house and not the office (where I directed them to deliver it).

Everything people are reporting about Goof Proof is accurate, big scam! The chick Reilly at Goof Proof is very rude to say the least! I told her about a rip in the seam and she said my husband already called on it (no he didn't, he called on the metal coming through back in January). She insisted he called on the rip, after telling her the rip just happened. She then told me it was a manufacturer's defect and it wasn't covered! Goof Proof is supposed to cover for up to 5 years of manufacturing defects. I asked her so if I stab my couch to get it fixed, it will be covered? She then responded with "Now, I am putting that in the report so it won't be." I did call Bob's again and spoke with a woman named Meredith, very pleasant woman who told me they were sending out another loveseat and picking this one up.

First of all, I purchased well over $2,000 worth of furniture from Bob's Furniture on two separate occasions. I also recommended my mother-in-law to buy from Bob's and she also spent well over $2,000 on furniture. My issue is being misled on the coverage of the "Goof Proof Protection Plan". I purchased this protection on both of my purchases. The salesman who made the sale recommended that I buy the protection plan especially given the fact that I had children. He said that it's worth it because I would be covered on just about anything, such as scratches, rips in the sofa, etc. So fine, I paid an additional $99 for their 5-year protection plan. Now when I need to use what I paid for, the Goof Proof customer service tells me the scratches on my son's dresser are not covered. That's right, as someone said previously, you need to lie to them and say it was accidental. All the sales people in the store care about is making extra commission on selling the Goof Proof protection that's not protecting me now when I need it. They will tell you it covers just about everything. They are full of it. They lost a very good customer in me as I will never purchase a piece of furniture from them ever again!

I bought approximately $2,300 worth of furniture from the North Plainfield store and had it delivered to my home. One of the pieces was a bedroom chest. When the deliverymen set it up, everything looked fine. In the morning, I saw that the top drawer was open and tried to close it. It kept slipping out every time. I called Bob's the next day after, waiting over 1 hour on their very poor customer service line and arranged to have a technician come out. When the tech came the following week, he tried to convince me and my husband that it wasn't the drawer but that the floor was the problem - that we had placed the chest on a slanted floor. Forget the fact that none of the other drawers kept slipping open.

I purchased a bedroom set with two nightstands nearly 2 years ago - nightstand sustained damage. I called and placed a claim on it and got a credit voucher to buy a new one. Guess what, they no longer carry the set and replacement pieces are not available anywhere. Furniture was made just for Bob’s. This was the most expensive set in the store. Also, if you are fortunate enough to have damaged furniture and they still sell it (never happens after about 3 years), then the goof proof is good, only if you tell them it was an accident; if it was a faulty piece or the finish is wearing off and happens after 1 year, you are S.O.L. Must say it’s an accident - so lie everyone.

We bought a sectional leather sofa in Aug 2011. It started ripping and tearing in Oct 2012. I bought the "Goof Proof" thinking that I might be entitled to any repairs and damages. But now I filed a claim for that and they totally denied the claim saying that the damage is not "accidental". I mean seriously I told the representative that it was an accident, that we were using the Bob's furniture. We should have just kept it in the living room and should just be staring at it. I am so angry at them. They sell junk. Their leather is very poor quality and they are never clear about their policies in the store. Please please do not buy furniture from them ever.

We bought a dining table on a Saturday and scheduled delivery for the following Saturday. However, I received a call later on the week where a representative was telling me that for some reason the Saturday that I scheduled my delivery was booked and by mistake we were scheduled. So I said fine, let's do it the following Saturday. Saturday came and we cancelled our family activities to wait for our delivery. I received a call from one of their representatives telling me that the delivery truck was right outside, so I said I'll go open and I hung up the phone. I went outside and nobody was there. So I called back and said to the representative that I was waiting. No truck ever showed up. She told me that they came to my house, described a house that doesn't match my house and told me that since I took 15 minutes to call them, they will not deliver my dining table.

My fiance and I financed a dining room set and sectional couch from Bob's Discount Furniture store in Freeport, Long Island. On the day of the delivery, Saturday, March 30th, the couches wouldn't fit into the apartment and one of our dining room chairs was delivered damaged. We went back to the store that day to find another couch. We decided that we didn't want any others so opted to get refunded in order to search at another store. They processed our refund and we were told that $962.11 would go back on our credit card, $250 that we had paid in cash would be returned in the form of a check and the rest of the balance that was financed would be taken off our account.

My husband and I purchased a new living room set, complete with sofa, loveseat chair and ottoman on March 17, 2013. The sales lady told us about the Goof Proof insurance and all the "accidents" it covers. We thought hey we have a dog and we have children; why not have peace of mind too? Our furniture was delivered without incident on March 21, 2013. Exactly 2 weeks later, on April 4, 2013, I noticed a small rip on our sofa. I had no idea how it got there. I hadn't noticed it before so I couldn't say for sure we did it or it happened during delivery. Since I had the Goof Proof Insurance, I didn't worry about it and called that day.

I read a review from Feb. 13th and I had the exact experience with the same Reily girl. She was rude, unprofessional and kept putting me on hold. She was not putting me on hold to verify any information; she was putting me on hold to frustrate me just like she told the girl from 2/15. She said she had too many claims and they were not according to their guidelines. Now, I have 4 different pieces of furniture that were/are damaged from different reasons and I have never called in a claim. All of my claims fit their guidelines but she made the executive decision that they didn't. I told her that her answer was unacceptable and I needed to speak to a manager; she denied that. It seems to me like they pay her commission for all of the claims she rejects. It also seems to be a one woman show.

I ordered a mattress from Bob's. They called me and confirmed a delivery between 9:30 and 12:30. I took the morning off and guess what, no delivery. My wife called and they told her that it was delivered. It was not. Web called after work and spoke to two of the rudest service account managers, (Katlin #**) and Dori (**) which means nothing. They would not let me talk to a supervisor because it is not their policy. They told me that they had me scheduled for the next afternoon between 12 and 3. I told them to send one of their employees to wait in my hallway and sign for the furniture seeing it was their mistake and I should not be penalized. Again, not their policy. I asked if the item was paid for and they said yes, so I told them to leave in my hallway. Guess what, not their policy. They would investigate 72 hours after the item is delivered. Thank God, I paid with a charge card that I will cancel payment once I receive it and do my investigation.

The purchase was made by an individual with developmental disabilities and his case manager. The furniture was to be delivered to the man's new address at a set day and time. Well, it came on the correct day and time but there was no hardware with the bed to put it together. This man was told by the deliverymen that they would mail the hardware to him and come back out to set up his bed. Well, I am the program manager at this man's apartment and we are now 3 phone calls and 6 days from the time that this man should have had his new bedroom. The customer service person I talked with first said that she would need to investigate because she was told by the delivery people that everything went smooth and fine.

We ordered a couch and tables set to be delivered to our apartment on our day of move in. When the Opus tables came in, there was no hardware and they had to be taken back to the store. We scheduled another delivery date, for which I had to take off of work. That delivery date came, and again there was no hardware. We scheduled a total of 4 failed delivery attempts. After the 4th failed delivery attempt, I called to see what could be done. I was offered a $50 gift card and told there were no refunds. Why would I go spend more money in the store when I hadn't even received what I'd originally purchased?

** junk! I spent $3,000 on a bedroom set. I wish I could post pictures. It was a 5-piece set and every piece was damaged. They tried to hide the damage but they forgot to wipe all the molds off the headboard. Bob is a piece of **. He is a liar and should be in prison for the stuff his company is allowed to get away with. I thought there were laws protecting consumers against businesses that operate this way. Everything was banged up and water damaged along with the mold. I called them up, and they were trying to set up a time so a repair technician could come out. I said, “Excuse me, a repair tech?” I said, “No, come get your ** out of my house. I'm not buying used furniture, and I'm not buying repaired furniture.”

I'm so angry right now I can't even write this. I purchased the goof proof protection plan for all my furniture. I contacted them for stains that occurred two weeks ago at a family party. Not only is the waiting ridiculous, but the customer service rep Riley is the rudest rep I have ever dealt with. She turned down the claim because there were too many stains being reported! If I want a tech to come out to see the furniture, I now have to sign a waiver for the claim since it was rejected and then it will take anywhere from 7-10 days for a tech to contact me. This is such a scam! No one has this much time in their hands to wait 30 minutes on the phone to put in claim by claim.

I purchased a Montibello kitchen set from Bob’s Discount. The table and chairs are of very poor quality and the same issues keep happening every time. Buttons fall out, seats sagging, and table pieces fall out. We have had to request for a delivery four different times, and the set I have now is doing the same thing. A technician came to my house on 02/21/2013 and said there was nothing he could do; he went back to Bob’s and said he repaired the springs. For the buttons, I had to call Goof Proof Protection and waited on the phone for over 45 minutes; then they tell me it is not covered. They sell very bad quality furniture, and I will certainly not buy anything from them again.

I have purchased almost $7,000.00 worth of furniture from Bob's over the last 4 years since we bought our house. One of the items includes a king size mattress in November 2008 and a TV stand in March 2012. Bob's warranty is useless. After just 4 years of ownership, our Bob's mattress is sinking severely on both sides; the 2 of the drawers of the TV stand are jammed and one is out of the tracks. Every time I tried to get a service call, it would fall through the cracks either for scheduling conflicts or miscommunication on their part. It is now almost a year and I had a service call scheduled for today (2/15/12). They sent a technician out to check the defective furniture and the representative told me that he will determine whether it will be replaced or fixed.

We purchased a sectional from Bob's Furniture last May and right from the start, we got the runaround with defective pieces. We wanted to get our money back because the furniture was obviously junk but they refused. Other people were in the store at the same time we were complaining and were very angry also. We have had the set since May and now the recliner has broken on the bottom - cheap wood, I would say. We had them come out and they said they would repair it with a hinge. Are you kidding? After spending $2,600 on a set, they want to repair it with a hinge. I will tell anyone I know who is looking for furniture not to buy from Bob's. To tell you the truth, I don't know how they are still in business ripping people off. Their furniture is nothing but junk and their Goof Proof is the biggest rip-off. They should be closed down. Please if you are reading it, do not buy furniture from Bob's. It is the worst nightmare we have had with a company.

This company provided horrible customer service after having delivery issues on four separate occasions. I purchased a bedroom set from Bob's Discount Furniture in Orange, CT which came out to a little over $2,000. To say that I am livid and unsatisfied about the service I received is an understatement. The movers came out on 1/18/13 with two headboards and no footboard. So instead of thinking I would be sleeping on anything other than the floor was silly of me. On top of the warehouse sending out the wrong equipment, the movers barely spoke English and were ridiculously incompetent. Of course, after calling customer service, I had to wait another couple days to have one headboard and one footboard sent out.

I have purchased almost $3,000.00 worth of furniture from Bob’s over the last two years since moving here. I bought the "vice versa" couch in November 2011. The corner piece's foam cushion literally caved in. I called the store to get a replacement and was told because I moved a year later, I wasn't protected; and because I didn't know "how" it happened, I was not covered. How do they think it happened? Why would I spend the money for goof proof protection if it does not cover an obvious problem in the manufacturing? I will never buy furniture from Bob's again and either should you!

Understanding that I was getting a couch for a cheap price, I wasn't surprised that the framing started to bend on one of the power recliners. I thought the Goof Proof guarantee would take care of it. It didn't. I thought it would last longer than 3 years, and I thought they would at least make an attempt to see it. I won't use them again.

Purchased a brand new 5-piece leather sectional from Bob's in 2010. Less than a year later (and despite taking careful care of the couch), leather started to bubble and break. One seat of the sectional broke after my 105 pound girlfriend sat on it. Website misleadingly says rips, tears and broken frames are covered. I thought I was covered in my 5-year warranty but all kinds of loopholes and other nonsense made the warranty company not cover anything. The entire thing was a farce and I cannot replace a defective couch from damages I didn't even cause. $1,500 down the drain!

I purchased a couch/love seat set in 2010 from Bob's Discount Furniture. On New Year’s with so many family members over and my couch being in the middle of the living room, the couch recliners were over, people fell over the footrest and it broke the frame on them, both sides. I went to a store to look at buying a replacement and what exactly we needed. The salesman looked up my previous order to match it to see I had the warranty. He explained to me how to call it and what to tell them. On Jan 7, I called, spoke to Flo, explained that the back of couch ripped and my son covered it with a piece of duct tape to 'hide' it so I wouldn’t see the rip from the dining room. Needless to say, I did and it was removed.

I purchased a leather sectional in summer 2011, and I just found a tear on the bottom of the couch, something small not even an inch big, but I purchased the Good Poof ($249) and I figured this could be fixed. Wrong! Apparently, if you do not know how it happened, they do not cover anything. With my two toddlers, who knows what happened? So, if you are honest because this is the truth and I have no idea how it happened, I am not covered. The rep said that it only covers accidents. Well, in my opinion, this is an accident that no one knows how it happened, and when I asked the rep to transfer me to her supervisor, she did not do so. Even before I could ask for her name again, she hung up on me!

Bob's warranty is useless. After just one year of ownership, our Bob's mattress is sinking severely on one side. They sent a technician out, but Bobs won't consider where the mattress is visibly depressed. They will only measure the sinking in the center of the mattress where no one lays. So we are stuck with a mattress that we paid $1100 for a year ago, and it's useless unless we want to wake up in pain. Now we get to go shopping again, but this time it won't be at Bob's. From what I hear, this is typical of them. They won't stand behind their products.

After Bob's Discount Furniture called me 3 times to verify that they were delivering my bed today, I wasted the entire day waiting for delivery. The bed was taken apart and ready for the new one coming today. They never even called me to say they arbitrarily decided not to come. From the many reviews I am reading, delivery issues are not isolated. Check if the delivery is coming from Connecticut. Don't shop at Bob's.

I purchased a dual reclining couch two years ago as well as their Goof Proof Protection Plan. The first couch that was delivered was defective, and they took it back onto the truck, leaving me with an empty living room. After two years, the mechanism for the recliner broke. It took four days for me to get an appointment. Despite explaining in detail to the CS agent what went wrong, they sent a repairman to my home. He took photos of my couch, which took about three minutes. He then took a personal phone call on his cell phone for the next ten minutes. He said that the part had to be ordered and it would take 4-6 weeks. He asked to use my phone, dialed, explained to the CS agent what part was needed, handed me the phone and ran out of my house as if it was on fire.

A few months ago, I had purchased furniture from Bob's Discount Furniture and I was sure I would be happy. Unfortunately, I was wrong! The furniture started breaking as soon as they were delivered! I had a few guys who came and replaced and even tried making a broken piece of wood look like a new solid piece of wood with no luck! After speaking to customer service a few times, Bob's Furniture agreed to give me some of my money back. They said that they can't give back the delivery charge, and as much as I didn't like it, I agreed because it meant that I will be getting money back and will be getting their furniture out of my house. Well, nothing happened! No one showed up and I ended up losing a day of work and a doctor's appointment! This store and their services suck!

A few months ago, I have purchased furniture from Bob's Discount Furniture and was sure I would be happy. Unfortunately, I was wrong! The furniture started breaking as soon as they were delivered! I had a few guys who came, replaced, and even tried making a broken piece of wood looking like a new solid piece of wood with no luck! After speaking to customer service a few times, Bob's Furniture agreed to give me some of my money back. They said that they can't give back the delivery charge and as much as I didn't like it, I agreed because it meant that I will be getting money back and will be getting their furniture out of my house. Well, nothing happened! No one showed up and I ended up losing a day of work and a doctor's appointment! This store and their services suck!

In February of 2011, my husband and I decided we were going to buy new furniture for the living room. We didn't have a huge budget and I liked what I had seen when I bought my son's bunk beds from Bob's Discount Furniture, so I suggested we go there. We purchased that day two couches and ottoman, a coffee table, two end tables and a sofa table, and their famous Goof Proof Protection that they claim is so great and that they sell so well! We thought we have two kids, chances are something will happen and we will need something. Sure, we will buy it.

Within a couple of months, the “bonded” leather sectional with ottoman lifting mechanism broke. Within a few months, the leather on the sectional started peeling. I thought I had to call the goof-proof insurance. They came out and said they don’t cover that. I watched it progressively got worse until I decided I probably should’ve called the company. I finally did and they told me since it’s a little over a year, I’m out of warranty. I explained that this started soon after I took possession and even called the insurance. To appease me, they sent an adjuster out who was about 19 years old, and missed the first appointment. He finally comes and tells the company that I have a dog and it must be from the animal. Mind you, my dog does not go on my furniture, nor can he, due to his short legs! I just read the exact same complaint for the exact same item in the Asbury Park Press after Googling these complaints! I am filing a BBB complaint too. Stay away from their garbage. As your Momma probably told you, you get what you pay for.

I posted an article about Bob's Furniture - see John from Staten Island 10/8. I was contacted the next day via email by their social media specialist. I could not be more pleased with the results. Everything was made right. Thank you.

I purchased a whole apartment of furniture from Bob’s. After having tech come 6 times, my wall unit still doesn't line up. I just gave up on them fixing it. The chair to my living room set, arm was loose; I was told it couldn't be fixed and it couldn't be replaced because it was discontinued. I located a replacement in The Pit at Secaucus. They would not make a delivery. I was forced to rent a van and pick it up myself. The replacement arm is only slightly better than the original. I also was never sent a refund for the difference in price from the retail to the replacement (Pit furniture). Original was $266.11; the one from the Pit was $149. I was told it's coming. It seems like they just keep running you around in circles till you get tired and go away. They sent a truck for the original chair but made a senior citizen pick up the replacement himself.