
Back Science Reviews
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About Back Science
Back Science offers bedding, pillows and three mattress/bed base models. Back Science is mostly online, but it has a showroom in Agoura Hills, California. It ships nationwide, including to Hawaii and Alaska. The company offers a 365-night trial and a 30-year warranty. Financing is available through ShopPay.
- Free uncompressed shipping
- 365-night trial
- All USA-made
- 30-year warranty
- Pricey higher-end models
- One factory showroom
Back Science Reviews
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Reviewed July 11, 2025
I used to sleep on a Comfort mattress, and I used to be a stomach sleeper. Then, since sleeping on my stomach would not make my spine in perfect alignment, I became a side sleeper. But when I let air out to get my shoulder soft, it started sagging in the middle, so I went to an AirPedic mattress which had three zones, three support bladders. That was fine and it kept my hips up from sagging. But then it got uncomfortable and the air pressure always seemed to fluctuate with temperature. And it was just getting to be a pain. So I went on this quest to find a mattress, and I tried all kinds of mattresses, but none of them really worked my back. It's tight and not loosened up right, and it's always hurting in the morning. I'd given up and I was adjusting my air mattress every night so that it wouldn't make my back sore from too much or not enough pressure to keep the middle section, or it would have too much air and it would hurt my hips and shoulders.
Then I saw the internet ad for the Back Science Sleep System and it said it alleviated back pain. So, I decided to give it a try. I ordered the mattress, and they use inner springs instead of air pressure. When it first came, the top layer of foam was too soft and started hurting my back, so I called the company here and I found out that Rick, the chiropractor that started Back Science, was the same guy that started the AirPedic, the air mattress that I used before. I talked to him and at first, I was dead set on sending the Back Science mattress back and sticking with my air mattress. But he said we just had to fool around and find the right combination of foams. And wouldn't it be nice to find that and not have to adjust the air pressure?
So he sent some more foams out, I put them on the mattress, then I zipped the top up and adjusted them to fit my body. He worked with me until I got the mattress set right. So the Back Science is not like the major mattress places where I got stuck with their mattress and I couldn't adjust the foam because it doesn't have a zipper. Now, the Back Science is not hurting my back anymore. So, I can't say enough about them. At least they work with you to get the mattress livable for you. That alone is priceless. So far, the Back Science mattress makes it easier to sleep, and I don't have to adjust the air pressure every night. The foam of my air mattress was getting kind of old, so although my back wasn't sore, I was getting aches and pains in my hips and shoulders from sleeping on a too-hard mattress. But the Back Science is not like that. I would tell my friends about my experience with Back Science. "
Reviewed June 27, 2025
I went into the Back Science store looking for an adjustable bed. The staff was professional, took the time to explain the differences among all beds, and never pressured me. They seemed happy answering my questions, and made sure that I had a good experience with them.
They had other brands of elevated beds, but they recommended the one that they made in-house by the store owner, who is also a chiropractor. I tried it in the store and thought it was very comfortable. I liked the adjustable base features, the remote, and the versatility within the mattress where it can be unzipped and a foam can be added or taken out.
I bought the bed and the mattress. It’s the most expensive bed I’ve purchased, but I believe it’s a good value. I was able to use part of my HSA funds due to my medical condition. There was also a sale, and I felt I got a really good price. They said that they can actually come to my house and adjust the mattress if it feels too hard or too soft after two weeks. During delivery, they opened it and adjusted the material inside, so I was able to see the stuffing. The product came with a 365-day trial and a 30-year warranty. Their warranty covers sagging at three-quarters of an inch, compared to other brands that require an inch and a half.
So far, my experience has been great. This bed got me back into a regular bed. It’s not gonna solve my sleep apnea, but it has made sleeping much more comfortable, because of the zero-G elevation setting on the bed during sleep. I’ve had it for about two months and love it. I haven’t needed any adjustments, but I like knowing that option is available. I would recommend it to others.
Reviewed May 10, 2025
I needed a new mattress because I got rid of the old memory foam mattress I had, which was bought back in 2012 at Costco. And it was because it had gotten into where you drop into a hole from the repetitive sleeping on it for however many years I kept it.
But I got pissed off looking online for mattresses because I found lots of glowing reviews, and then I found out they were all crap. So, I went to a local mattress store in Agoura Hills, California, which is where this particular outlet is. I just told them that I’ve got X amount of money, and I want the best mattress I can get for it. The representative didn’t point me to the most expensive one, but she pointed me to Back Science Series 3. And the sales team at the location was not pushy. They answered my questions. They were good people.
And what I got is a great mattress. With it, I definitely had a much better night’s sleep. I’m able to sleep on my side comfortably. I trained in jiu-jitsu, and jiu-jitsu people get their bodies wrecked. My shoulders are trashed. But now, I can sleep comfortably on my shoulders, where I couldn’t with the memory foam.
Reviewed May 10, 2025
We walked into the Back Science Sleep Systems store to just check out some different mattresses, because our old mattress was pretty beat. The lady at the store asked us what our goals were, and introduced us to the Back Science mattress. She said that this is perfect for someone suffering from different kinds of back pain, and if the existing mattress hurts.
We had also tried a Purple mattress at a different store, and we liked it. But we have also read that their service life tended to be shorter than other brands and that they were probably the most expensive on the range. We also tried several mattresses, and the Back Science mattress turned out to be the one that felt the best. We were happy with it. It is a million times better than the mattress that we had prior. We're still getting used to it, but we're enjoying it so far. I've been waking up with less neck pain. My wife, who has chronic pain from several major back surgeries, likes it. She's definitely happy with the bed at this point.
Mattresses are expensive these days. But what we paid for the Back Science mattress was certainly less than what we would have paid for the Purple mattress. We're happy with this purchase, and we're waiting to get the adjustable frame, too, that we ordered.
Reviewed April 27, 2025
We’re not over the moon just yet. We actually called back last week to try and remedy the situation. It’s not as comfortable as we were hoping for the amount of money that we paid, and it sleeps a lot hotter than we thought it would too. So, we talked to our Back Science sales agent and he's working on trying to remedy it. Our salesman, Rick, was awesome.
We gave it about a month of sleeping on it. At first, the excitement was there, but the more we slept on it, the more we felt it wasn’t really worth the cost, at least, not so far. We’re keeping an open mind and hoping the issues get fixed.
It’s more my wife who’s testing this. I can sleep on a bed of nails. But I’ve actually woken up several times sweating, which I never do, because it gets so hot. She hasn’t been able to sleep well at all. It’s not like we bought a pair of jeans. We bought a pretty expensive sleep system, and that’s why we spent the money we did. We want to make it right, and we’re still working on that part.
The service has been great, and the people we’ve worked with have been wonderful, but the product itself hasn’t come through yet. They’re talking about adding more fluffing to see if that helps. I’m hoping it works because I like it personally. My wife, though, is a much rougher sleeper than I am, and it hasn’t been good for her at all.
I really want them to succeed. That’s part of why we went with them in the first place. It’s a small business, and we wanted to give them the opportunity. Unfortunately, right now we’re not satisfied, but I’m hoping it gets fixed.
Reviewed April 25, 2025
My chiropractor told me about Back Science, and their manufacturing place is just local to me, so I just went right over there. I’ve had it for two months and it's better than our last mattress, less pain for me. I would recommend that anyone go there to check out the mattresses.
Reviewed April 25, 2025
My Back Science experience was good. I heard about it from my Realtor when I was purchasing a new home and new furniture, but I had a chance to try it out in the store room. The only thing is I didn't realize that I needed a foundation, like a box spring, so I got that quickly.
Compared to my old mattress, this is incredible. The price is a little steep but it's worth it.
Reviewed April 23, 2025
I had back problems a long time ago. I bought a mattress 15 years ago that worked really well for me. But we changed beds and mattress sizes so we were looking for a new mattress that would do the same thing that I had before. We went into the mattress store and they introduced us to Back Science.
We had a slight problem at the beginning and they fixed it. They came in and made modifications to the mattress. It seems to be working a lot better than when we originally got it. It’s more similar now to what I had before.
I would recommend Back Science and the store we went to. They were good. The owner of the mattress works out of that store. He called us to talk to us directly about the issues that we were having and they came up with solutions on how to fix it.
Reviewed April 23, 2025
The customer experience with Back Science was terrific. We met with the owner and he was fantastic. The experience in the store was very pleasant. They were very helpful. We're very pleased with the product. It's comparable to the previous mattress we had.
Reviewed April 23, 2025
I saw Back Science in the online website. As of this moment, it’s okay. Customer service is okay.
Reviewed April 23, 2025
The mattress I purchased from Back Science was good quality. My purchase experience was very good.
Reviewed April 22, 2025
The mattress I got from Back Science has been great so far. Their in-store customer service was excellent.
Reviewed April 22, 2025
Customer support at Back Science was just fantastic. They were very friendly and helpful, and everything all the way through delivery was great. I originally found them on the internet when I was looking up mattresses that are good for backs, and we absolutely love it. We’ve actually bought several, and every single family member has loved their mattresses.
Reviewed April 22, 2025
I dealt with Back Science a long time ago, and then I went back. We bought three mattresses for our family with them, and our experience was very good. Their representatives were very good, they pointed me where I needed to go and allowed me to check out several mattresses. They were delivered when we needed them. I'm very happy with them, and my favorite thing about them is the comfort.
Reviewed April 18, 2025
Back Science has been great. We love it. We've never slept better. The customer service is pretty good and the pricing was great. Very comparable.
Reviewed April 17, 2025
Customer service sat the location was good. They were able to answer questions and they were reliable and accurate. It was a little expensive, though.
Reviewed April 17, 2025
Somebody my wife knew referred us to Back Science. So far, the mattress is great. It’s very comfortable and my wife is having less pain.
Reviewed April 17, 2025
I went into the Back Science store. I had somebody help me, show me a few different beds, and then I tried them out. They didn’t take my old mattress. Instead, they gave me a loaner mattress because mine wasn’t ready, but they did take that one away when I got mine.
I’ve definitely been resting well, it’s very cozy. I had less back pain. It’s better than my other mattress. That was a good experience, and I would recommend them.
Reviewed April 17, 2025
My first Back Science mattress burned up because my house burned down in the fire in January. So, I had to buy a second one. I've only had the new one for two weeks. It's okay, but it's too spongy for me and it's too hot. So, I would never buy one again. The people who sold it to me are really nice, though.
Reviewed April 16, 2025
My wife and I had back issues, and we’re looking for a bed that was a bit stiffer but still had some softness. We’ve been using a Sleep Number bed, but that one had kind of died out and was sinking down in the middle. We went into the Back Science store, the staff were great about helping and showing us different beds. We could lay down and try all the beds, so that helped.
The only criticism I have is that the sheets don’t fit the bed properly. I don’t know if they were just cut wrong. My wife talked to them about it, and they wanted her to email them, so she’s going to do that.
I’d tell a friend or a family member that they should definitely check Back Science. Their sheets are nice and good. It definitely helped with our back issues.
Reviewed April 16, 2025
We went into a mattress store looking for a different mattress but we didn’t really like the feel of that one, so they told us about Back Science. We like the feel of their mattress.
Reviewed April 16, 2025
We have had a very wonderful experience with Bank Science, and I’m very happy. When we went in there, the sales personnel that were there came over and wanted to know if they could answer any questions. And then they left us alone to go through the whole store and look at the beds and try them out. When I decided I had some questions about some, one gentleman came over and helped us. No sales tactics, no pushing us.
I understand that the founder of the company was a practicing chiropractor, so I asked the salesperson if they would have him call me, and he called me personally. I wanted to talk to him because I recently had a spinal surgery. And so, I had a couple of questions about if I had made the right decision for the bed and some other things relating to my surgery. He was very reassuring, and he spent all the time necessary on the phone with me to answer all my questions.
I like that the product we got is locally made and that they are not made until you order them, so there was a little bit of time for delivery. When they delivered, they also took out our old bed away. Also, I like the fact that they will come out and adjust and change your bed if necessary. It is a great company, and, all in all, it was a really great experience.
Reviewed April 16, 2025
I learned about Back Science when we visited the store, having purchased sheets there. My wife and I have low back problems, so we tried their sleep system.
We’ve had the sleep system for about a month and it’s better than what we had before. It was mainly my wife who had issues, they came back and readjusted some things. At first, it wasn’t working as well as she hoped, but after the adjustments, it seems to be working a little better. We don’t know the long-term effect yet since it’s still new.
Reviewed April 16, 2025
I was dealing with minor back and shoulder pain, but nothing serious. Since getting the Back Science product, I’ve been happy with it. It’s much better than the previous one I had.
The installation was quick, and the team did a good job. They even took my old mattress for me, which made everything easier.
Reviewed April 10, 2025
I wish someone had warned me that it was gonna take a little bit of breaking in for the Back Science mattress to work. The first night was very uncomfortable. It felt like the middle was elevated, like I was sleeping downhill. I was very disappointed and was having complete buyer’s remorse and thinking, “How am I going to return this thing?”
Before choosing this mattress, I tested out probably about 30+ mattresses, and it’s hard when you lay on one for 30 seconds to make a decision. The person who was helping me at the mattress store where I purchased it claimed that she had the same mattress and that she loved it. I assumed she was telling the truth, so that certainly helped with my decision to buy it. I also liked the idea that it was going to provide middle back support because my lower back is what typically hurts.
Now that it’s been broken in, the mattress is very comfortable. It’s nice to get into and there’s no adjustment anymore. I’m a stomach sleeper, so I know it was designed more for that. While I have no issue with the quality, I’m still experiencing the lower back pain, so I can’t say it’s been a miracle cure. But the mattress is certainly way better than what I had.
Reviewed April 3, 2025
We went in, tried out mattresses, and picked the best one for us. The mattress has been great. It's been really good for my wife too. She's the one who really had more issues sleeping than me. But it's flat and firm, and it doesn't make a cave when you're laying down in it. It's guaranteed to last 10 years. So far, so good.
Reviewed March 25, 2025
I found out about Back Science from the rep in the store. We're happy with our purchase, we're enjoying it. My shoulder and hip pain has improved a little. My husband wasn't having any issues. It was mostly me. The customer service in the store and afterwards were very positive. We did ask a lot of follow-up questions via email, which was helpful, but nothing really that could have been done differently.
Reviewed March 4, 2025
The Back Science mattress has helped me a lot with my back. As for my husband, he’s still not quite sure about the bed. They gave us a couple of free pillows when we bought them. They forgot to bring the brackets for the headboard, but they came back the next day. Customer service was good.
Reviewed Feb. 26, 2025
I was just looking for a comfortable mattress. I didn’t have any back problems. It so happened that there was a store around the corner from my house, so I went in and got a good and comfortable mattress from Back Science. I like it and would recommend it.
Reviewed Feb. 9, 2025
My other mattress, which was only four years old, made me roll into the middle of the bed. It was fine, but then it stopped being fine. It turned into mush. So I needed a mattress. And I was too lazy to go out shopping for it, so I looked online. And somehow, I came to Back Science.
I got a custom-made mattress. It had a hole in the middle. And they had all kinds of stuff put in there. It was a solid mattress, but it had a cavity. And the cavity was filled with particular things that made it harder or softer. It was very interesting.
Their customer service was great. Because they were custom-making the mattress, it took a little longer. But that was no big deal. When they installed it, it was great. And every time I talked to somebody, they were very professional. I really like them.
It was pricey. Amongst all the other mattresses I looked up, this is like over $3,000 but it was worth it. I don't know how many people can afford this kind of mattress, but at least I don't have to worry about buying a Chanel purse on this. I'd rather get a mattress.
This one keeps me steady when I sleep, I don't roll all the way to the center of the bed. They did a good job of making it to my liking. They asked me what level I wanted. I want it hard. And this is hard enough.
Two gentlemen came to set it up. They were very professional and very polite. And they did a good job. And I tipped them well. I asked them to take the old one.
Give Back Science a shot. It's pricey, but anything good is pricey these days anyway. When you get to be my age, when it comes to your back, you don't mess around. I'm getting better sleep. If I wasn't getting a better sleep, they would hear from me. This is the crescendo.
Back Science Company Information
- Company Name:
- Back Science
- Address:
- 28505 Canwood St. Ste. C
- City:
- Agoura Hills
- State/Province:
- CA
- Postal Code:
- 91301
- Website:
- backscience.com
