
Back Science Reviews

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About Back Science
Back Science offers bedding, pillows and three mattress/bed base models. Back Science is mostly online, but it has a showroom in Agoura Hills, California. It ships nationwide, including to Hawaii and Alaska. The company offers a 365-night trial and a 30-year warranty. Financing is available through ShopPay.
- Free uncompressed shipping
- 365-night trial
- All USA-made
- 30-year warranty
- Pricey higher-end models
- One factory showroom
Back Science Reviews
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Reviewed Nov. 9, 2024
We've had two nights on the bed and just getting used to the firmness is the biggest thing, but it's good. I also ordered a pair of sheets, the cotton cool and the flat sheet. But the top sheet is about 12 inches too short. It goes from the head of the bed to the foot of the bed and comes down the side, but you can't tuck it under. I emailed Back Science and got an initial response from the person who asked if I had the sheets at the right direction. I know how to make my bed and then I replied back but I'm not sure it went through because I never heard anything back from them. So I replied back again today and I've still not heard back yet.
Reviewed Oct. 18, 2024
It was amazing with Back Science. I'm very happy with the service which was very professional. We spent around three hours at the store, testing all the mattresses. They spent a lot of time with us and we received answers to all our questions. The follow-up was exceptional as well. Now, my daughter is sleeping better.
Reviewed Sept. 15, 2024
We're very satisfied with the product. It's been great and customer service is incredible. I was experiencing lower back pain but since using it, we've been sleeping better.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed Sept. 15, 2024
The mattress has good firmness and it's also soft at the same time. It feels like a little hug from the mattress. Also, the guarantee on the product is a pretty decent amount. I'd tell others to go try it out and see for themselves.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear that you would recommend the mattress to others!
Reviewed Aug. 3, 2024
We dealt with the owner at the store and he was excellent. We love the product. It's more comfortable, and we are sleeping better. Everybody needs to go try Back Science.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed Aug. 3, 2024
The bed was designed for people with bad backs and with extra support. The support is good, and the bed is comfortable. We're not feeling too hot on it and our backs have been just fine.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how it has helped improve your quality of sleep!
Reviewed Aug. 1, 2024
The people from Back Science were all amazing. From the first time we went to look at the beds to the time we purchased, they were great. They're a lot cheaper than Sleep Number or Tempur-Pedic, and their quality is better from what we tried out at those facilities. We've only had the bed for two months but by the time we left for vacation, I don't have hip pain anymore. I haven't had my knee pain other than I just had knee surgery. The difference is astounding.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed July 21, 2024
I had four bulging disks and I walked into the Ultrabed store and tried a bunch of beds. We came across Back Science and the moment I laid on it, it was like heaven. We got lucky that we spoke with the owner directly. He was very knowledgeable and was a chiropractor so he has put a lot of work in all the mattresses. He was very informative. Although we want the bed a little firmer, it’s our fault because we asked for a soft one. But the owner is nice enough and he’s gonna pick it up on Friday and make it firmer for us. Back Science has great customer service and they’re super easy to work with. We paid a lot of money for the bed but you get what you pay for. It's nearly a perfect bed and I've never had such a great bed in my life. We have the remote so we can lift it up and the way it moves is incredible. Sometimes I feel like I'm floating in air. If I could be a spokesperson for this bed, I would. That's how good it is.

Thank you for taking the time to post your experience shopping with us, we're so happy to hear about your great experience, and we hope you enjoy your Back Science mattress!
Reviewed July 21, 2024
I like the fact that they will continue to work with you until they get things right. They will keep adjusting the mattress if it's not satisfactory. You don't have that opportunity in most places. I thought the mattress was a little bit too hard for me and stiffer than what I felt I had laid on and they came out and did what they needed to do to make it more to my liking. I've been very pleased.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much you appreciate our customer service!
Reviewed July 20, 2024
We were looking around for a mattress because we had a very old mattress, and my husband and I have lower back issues and we needed something with a little more support. We heard about Back Science through an article in the newspaper. Also, we're not far from the shop that has it. My husband went in first to check it out. We met with the salespeople and then we met with the owner when we went in together. We were thoroughly pleased. He gave us time to look over all the mattresses and see which ones we preferred. We preferred the king size. We picked the one that goes up on the legs and on the back and in the lumbar region and it does everything. It's wonderful.
My husband doesn't have as many leg cramps as he used to because we raised the lower part of the bed. I don't wake up with as many back pains as I used to, and I don't wake up with pain in the lower back. That means a lot. I've already told several of my family members and my friends that we're very satisfied with the bed. We're pleased with all the features that we have on it. It's been better than what we had expected. We were satisfied with what product we were offered.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep! We also appreciate your kind words about our customer service.
Reviewed July 20, 2024
The purchasing experience and delivery were easy and smooth. And we're satisfied with the product. We're very comfortable with the purchase. And it has been working out well.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear about your wonderful experience with us!
Reviewed July 20, 2024
When I walked into the store and tried a bunch of mattresses, the Back Science mattress was comfortable. The support is good. It's a little bit firm but besides that, I enjoy it. I would tell others to give Back Science a try.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy that you are feeling comfortable and supported by it!
Reviewed July 18, 2024
Check out Back Science if you're near their warehouse or showroom. Their customer service is phenomenal. They're very helpful. I bought one of their mattresses, which was an air mattress. We didn't like that air mattress after several years, then we just went back. I have lower back pain. It's a compromise between me and my wife. I like a harder mattress. She likes a softer one. We both got a mattress that we don't love but not hate. It's okay.

Thank you for taking the time to post your experience shopping with us, we really appreciate your kind word about our customer service!
Reviewed July 18, 2024
Their factory and store were not too far away from me. So I felt lucky. I have chronic lower back pain and since buying the mattress, I don't have trouble sleeping because of the back pain now. It's fantastic. I take the mattress for granted now, but in that first month, it was the best mattress I've ever had. It felt so right. I love the mattress I got. I'd recommend it.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed July 11, 2024
The Back Science bed felt like the most comfortable one at the store we went to and it's been a super comfortable mattress so far. Also, my husband said his shoulders hurt less. I would recommend a friend.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed July 10, 2024
It's been excellent with their product and we couldn't be happier. I don't wake up with a sore back anymore or a crooked neck. It's a great mattress for the value. We've been telling everybody about Back Science.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped reduce your back and neck pains!
Reviewed July 10, 2024
We upgraded to a Back Science bed and the owner was on site when we went into the store and he came over and started talking to us. He helped us through the thing and handed us off to somebody when we purchased. It's been a really big change for me specifically because I had these metal bars put in my chest, so it's been really difficult to sleep and the new bed has helped a lot. We're enjoying the mattress.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed July 10, 2024
My wife that was having a lower back pain. We had a soft memory foam mattress and she got to the point where she had to start sitting on the floor because it wasn't supporting her in the right areas. We wanted to get two split beds so I'd have a softer one, she'd have a firmer one, and we couldn't agree on the same firmness. But the store owner brought us over to Back Science and when we both got on, we both loved the way it felt. My wife felt the support immediately and I thought it was soft enough for me. So, we were able to stick with one bed rather than two. The bed provides support where you normally don't find support and that my wife who has chronic back pain has found relief.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped reduce your wife's back problems! We are so glad that we could find the right mattress for you.
Reviewed June 30, 2024
We were given one-on-one service at the store. The rep took time to explain the different mattresses. I was very interested in off-gassing, the green and health component of it. He was able to make comparisons between mattresses and provide information that was relevant to what we were specifically looking for. The bed felt a little different than anything we had felt before. We had tried out 12 different beds and it was the most comfortable. It provided the kind of cushioning that was comfortable, but solid. It feels like different technology. We love it.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear that we could find the right mattress for you, and how much you love your new mattress!
Reviewed June 29, 2024
The salespeople were really knowledgeable. It was a very smooth process. We went in person to get a feel of each of the mattresses. Once we selected the mattress, it was shipped out fairly quickly. The crew that they had came, put it in, cleaned up, and then left. For the most part, the mattress has relieved the back pain that my wife has. That was mainly the reason why we had even chosen that particular model in the first place. We did try out other brands through them and we ended up having to return them and that process was very smooth as well. Then we went specifically with the Back Science. The overall quality has been pretty good, so far. We really like how they can come out to the house and fix any issues that we might have. Like if it starts sinking or if we need extra padding, they can come in and do those fixes themselves.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how it has helped reduce your wife's back pains. We also very much appreciate your kind words about our services.
Reviewed June 29, 2024
The store is a couple of exits from where we live. We did a visit and the experience was excellent. The owner helped us. He wasn't pushy at all. Any time we had a question, he'd sit down and give us as much time as we wanted to explain things. He tried to show us different mattresses from different companies. He had a way to check our back, an app he invented that would show which mattress would be good for us. Once we decided, it was easy. We placed the order and three weeks later, he had the item. They came and set it up and took our old bed. They were on time.
We're very happy with the mattress so far. My wife and I are getting better sleep from day one. We're not tossing and turning. He put us in the right direction. What's nice is, with the type we have, which is his brand, we can customize it free of charge and also got some pillows. You can customize the mattress to make it firmer. If it's too firm, you can change that too. We highly recommend Back Science.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear that your sleep has improved with the mattress! We also very much appreciate your kind words about our services.
Reviewed June 29, 2024
A friend recommended Back Science, and when I went to visit, I was impressed with the options and the expertise that was provided and made the decision to purchase the mattress. The folks there couldn't have been more welcoming. The time spent in the showroom was excellent, informative and gave me time to go home and think about it with my wife. The process was superb. We've had it a couple of months now and when we had to have an adjustment made, they were very responsive at coming to our residence and making the adjustment. Everything seems to be much improved and my wife and I, at this point, are very satisfied. It was pricey but my wife and I had a previous mattress for about 17 years so it seemed it was the right time.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear your satisfaction with our services, and the mattress.
Reviewed June 29, 2024
It's super comfortable. It gives me more support than my last bed. Customer support was also good. We had an issue with the remote but they took care of us right away and gave us a new one.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear about your satisfaction with the support of the mattress, and our customer service!
Reviewed June 28, 2024
Back Science sent us all the features. Also, the salesman was very knowledgeable. The bed is expensive, but it is good and has helped.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear about your satisfaction with our services and the mattress.
Reviewed June 28, 2024
The mattress has been wonderful. The design is very effective, and I sleep better.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how much it has helped improve your quality of sleep!
Reviewed June 4, 2024
We really like our Back Science mattress. We've had a lot of positive thoughts about it. We're getting more sleep. As far as the reps at Back Science, they gave us a lot of time in the showroom. We wanted to order the new system that they were finishing the prototypes for at the time. They didn't have any available. So, they gave us their regular platform until the new one was ready, and they came and switched it out for us when the new one was ready, which I appreciated.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear about your improved sleep, and your satisfaction with our services!
Reviewed June 4, 2024
I've been a long-time Back Science customer. I like that the product doesn't heat up while we're sleeping on it. It seems to be comfortable and we're not having any backaches like we had in our previous bed. The customer service was excellent in helping us pick out a bed. The delivery was good. Overall, it was a very satisfying transaction.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear how happy you are with our service and the Back Science mattress!
Reviewed June 4, 2024
I've been using it for about three weeks and it's a very supportive bed for people with injuries. It’s got different things than other beds. On the first night, I noticed changes sleeping on my side, that it was better than a regular spring mattress. Also, the guy who does this, Rick, is a great guy. He will do anything he can to make it workable and he stands by their product. He's all the way in California and I'm in Florida and still, he sent people over here and gave me feedback on what to do.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear about your positive experience with our service, and the Back Science mattress!
Reviewed June 4, 2024
My experience with Back Science was super great and positive from the get-go. I've referred them to a number of people.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear you're satisfied with your Back Science mattress!
Reviewed June 4, 2024
Everything was wonderful in my experience with Back Science. I'm very comfortable and I'm not achy like I used to be. They made adjustments that were needed. They came out every day until I was comfortable. I slept on it at night, and I said I needed a little more, and they came back the next day. They came back for two days until they got it perfect for me.

Thank you for taking the time to post your experience sleeping on the Back Science mattress, we're so happy to hear that we've helped your aches, and got it to the firmness you needed!
Back Science Company Information
- Company Name:
- Back Science
- Address:
- 28505 Canwood St. Ste. C
- City:
- Agoura Hills
- State/Province:
- CA
- Postal Code:
- 91301
- Website:
- backscience.com
