Ashley Furniture Reviews

Tuesday, December 19, I visited the Ashley store in River City Marketplace, Jax, FL. When shopping for a dining set I specifically mentioned I did not want any veneers or manmade wood. I was shown the Moriville counter high table and chairs and was told it was Asian hardwoods, no veneers. So after negotiating a price they added on the extended warranty. I declined but she said I had to pay it or the furniture price would be higher. To make matters worse, when I got home and showed my husband the set on the Ashley website, the description clearly states “wood, veneers, manmade wood”. I called immediately and was told by Tamica the manager that all sales are final! Still no resolution even though the set was misrepresented. And as other customers have noted it is not even to be delivered until Jan 10, 2018. And don’t even bother to call Corporate. Please do NOT go to Ashley!

Five and a half years ago my husband and I purchased a sofa and loveseat from an independent store that sold Ashley Signature furniture. After about 3 years the Durablend fabric started to peel. It is now threadbare in places and the store where I purchased it has gone out of business. Do not purchase any product made with Durablend. It is junk.

I had a defective reclining sofa and was told to pick out a replacement sofa. Then I was told the delivery company would pick up the defective sofa but they only took the good section on the unit. I went back to the store in PINEVILLE NC and spoke to a Daniel ** and he told me that arrangements would be made to pick up the damaged unit and that I would get a call with the arrangements. The call never came so I called the corporate headquarters in NC on 4 different occasion and I was told that I’d get a call back which after 10 days no one has called me. I just spoke to a supervisor and today I was told that they are NOT going to pick up the unit... Ashley has one the worse customer services I’ve ever dealt with. I will never recommend Ashley to anyone.

I submitted an order on Black Friday that was cancelled due to my billing address being updated since I moved... however I was unaware of this or else I would have fixed it so I could have actually received the furniture I waited for three weeks. Part of my order came, so I was completely unaware that it was even an issue until I waited all day on the delivery date, only for it not to be delivered. When I called customer service, it took me 4 phone calls and 4 different representatives over a series of multiple days to get through to find out this information and this was after spending quite some time on hold then getting disconnected twice.

I walked in Ashley HomeStore located in Macon, Ga and picked out the most beautiful bed in the store! It was absolutely gorgeous! Customer service was great in store, until it was time to pay. The young lady at the register was completely rude! I'm guessing she was upset because she had to wear extreme amounts of makeup. Anyhow, I had to file a complaint before I stepped foot out of the store. The manager informed me that she had just been spoken to about a complaint from a different customer prior to me... So, I paid the $100.00 delivery fee and waited two weeks to receive my bed.

I called the Ashley Homestore in Catonsville on Thursday, 12/14/17, and spoke with a gentleman named J.O. I told him what I was looking for, which was a bedroom set. He gave me a few items to look up. I did and I loved them. I informed him that I would be in the store the next day. I got there and met J.O. From start to finish he assisted me in looking for several bedrooms sets, but, the one catch for me was that this was going to be a Christmas present to myself and I wanted it before Christmas. I made up my mind about 2 of the sets shown, but, I wanted my husband's opinion, so I would return the following day.

After buying a complete living room suite they said would be delivered in 2-3 weeks. It was two months later, then after calling gave a time and date, they came the next day and I was at work, I just can't leave and go home at any time like they must think, then the chair went out. Motor would not lift at all power to the motor, four months old. I called they said they would call me back with a tech time and date. Wow no call back ever, I fixed it myself $200 bucks, love the furniture but whomever is over customer service is not doing his job. I don't blame the store. They only do what they are told and trained to do, awful. Won't be back!

I incurred scratches on my dining set. Tried calling customer service and being on hold for an hour at a time and the ‘call back’ doesn’t work either. I called the store several times to try to get someone and they only give you an email address of contact and no one calls you back either. Finally over a month later, a sub-contractor comes and discovered I didn’t have a waiver which ONLY covers factory defect. He got customer service on the phone and Kay told me I can go on their website to read it.

SHAME ON YOU ASHLEY! Worst customer service ever!!! You have a bunch of liars working in your team. We bought furniture worth over 4000 and paid full in cash on Black Friday sale - 23rd Nov 2017. Desha your sales person in Philadelphia store, was very professional and sold us the products. We in fact just walked in to have a look, but she sold products to us. I told her even that I would give her a excellent rating. NOW DELIVERY!!! DESHA ordered the wrong product (I doubt now, it was never in stock, but she still ordered to get the sale?? Because we confirmed we are buying only if it's IN-STOCK).

In mid November 2017 I purchased roughly 3,700 dollars worth of items from my local Ashley Furniture store. Had a great experience in store but where the trouble begins is with the delivery. First I was told a date for delivery then I’m called morning of delivery date to be told they didn’t have my adjustable bed base. I told them to just hold the delivery until everything was available to be delivered. Then a few hours later that same day my wife gets a call to say they found a base in the warehouse and are back on schedule to deliver on that day.

I purchased a small kitchen table and chairs 3 weeks ago and still have not received it! I keep getting the runaround that the truck was delayed and no one calls me back. The same day I bought the table and chairs from Ashley, I purchased furniture from Rooms To Go along with Havertys. Havertys delivered within a few days and Rooms To Go one week. I was told the truck delivered my order to the warehouse on Wednesday the 13th and that my furniture would be here this week. Called again today and was told the truck was delayed. Are you kidding me? I will never buy from Ashley again.

I ordered a beautiful sectional last week and was told it was in stock at the Ashley's Warehouse in Whittier. I was told it would be in today, Thursday, and I can pick it up. I called the store, as I haven't heard from them. I was told that they get 3 shipments a week from Ashley's, Tuesday, Thursday and Saturday. The delivery didn't come on Tuesday and the store offered to drive their own trucks down to pick up furniture that customers ordered, but they were told no!

Store #42 Vero Beach FL, my sales person name is Russ **. On Thanksgiving weekend I went to the store. Bought a table and chair set as it was on the floor, he only added 2 chairs and the bench. So after calling him and talking to him about his mistake he nor his manager Ann ** honored my purchase so I ended up paying $159 more for my chairs cause he told me I would have to pay to return the set... What a joke... If you chose to shop at this store do not use him as a salesperson, when I told him I would write reviews about him he giggled...

We recently just bought a house and had been furniture and liked some of the items Ashley's had in their show room. One particular piece we liked but they did not have the configuration we needed but it was at a discounted price since it was a floor model and they had a promo going on that week. Our daughter was having a bit of a tantrum so I walked outside with her, my husband stayed and took care of all the paperwork. Long story short, the couch does not fit in our home, the salesman knew we had concerns and pushed this on my husband with the impression that we would be able to change our mind if need be. But reading the paperwork that wasn't properly explained to my husband the payments are 89.99 a week and they would not take any returns, exchanges or cancellations. Due to it being a “floor model” their policy is “firm”. Whatever that means.

Do not under any circumstance purchase this warranty. I purchased a bed from them. Within a few months, the platform/support pieces starting warping and breaking. The bed was discontinued and they could not fix. Their solution: send an ugly bunkie board to support my mattress. They gave me the option to replace, but at the time there were no beds I wanted in the same style that I had and they would not give me a refund. The bed has continued to break.

We were having issues on getting our table and 6 chairs, tried having the manager help us and he couldn't but as we were talking Taylor ** was busy on her computer making it happen, with a smile and a kind heart! She deserves to have a raise! It was our first experience with Ashley Furniture and we were not happy about the runaround. Thanks to Taylor ** we got our table and chairs and are so grateful! And we will return all because of Taylor **.

I purchase over $9,000 worth of furniture from Ashley Furniture. One of my purchases was a mattress. The reason I gave them one star is for this reason. I purchased this $2,000 mattress and was told if I didn't like the mattress, I had the option to upgrade but couldn't downgrade; okay that sounds good. I made this purchase 11/12/2017 but it wasn't delivered until 11/24/2017. Today I called because I want to upgrade to a better mattress being that this mattress is not as comfortable as I thought it would be. The young lady explained I would have to have the mattress for 30 days before switching it out. Okay, that's not a problem, not making a big deal about that. She goes on to tell me there will be a restocking fee in the amount of 10% and a $75 pickup fee.

I purchased $6400 worth of furniture which included a cocktail table, china buffet, a bedroom set, TV wall unit and a chaise. Delivery guys were late. They never completed the job of putting the furniture together. My TV didn't fit in the wall unit since they sent me a medium tv stand instead of a large one. I made sure with the sales rep that the TV would fit in it. They delivered a floor model end table for the bedroom set with damage right on top of it. The glass shelves on the china buffet were never put together which I had to do it myself. They never left the locks that go with those glass shelves. The china buffet and scratches and paint is off right in the front. I have pictures with times on it. Called the customer service and they threatened me with restocking fee. Please don't purchase anything from Ashley's, they suck big time. The sales rep also got me a store card in addition to another credit card without my permission.

I had the worst experience EVER by buying furniture at Ashley Home Store! I walked in to purchase a living room suite. I told the salesperson right up front, I DO NOT WANT DURABLEND! She looked me straight in the face and said, "Oh no ma'am we don't even sell Durablend anymore. It was a bad product". So I asked her to show us leather. She took us to a set that was soft. I asked if it was real leather, seems too soft. She said, "Yes ma'am it is a very soft leather." I bought the sofa, and love seat. I only had it a little over three years, and guess what... It started to peel. I went to the store and told them. He gave me an email address so that I could turn in a claim. They agreed to give me my money back on that piece, after sending pictures. They asked for a picture of the serial number, and told me where to find it. I found it alright! Right next to the label that said DURABLEND! LIars!

The reason why I am writing this review is because I bought a recliner chair for my grandmother. When I first bought the product I spoke to a customer representative named Leslie from Ashley Furniture. She was nice. But the problems came after the recliner chair delivered. But Leslie told me if there was any problems with the chair they would exchange it. So I called after 3 days after the delivery date to tell Leslie that there was a problem with the chair. So I got several rude customer service representatives. They gave me the runaround. And some even hung up the phone on me before I even start the explain the problem. It seems like they don't generally care about their customers or products.

Purchased a rectangular dining table and six chairs. It is Signature Design by Ashley. When the table and chairs were delivered one chair and the table were damaged. Chair was quickly replaced. The table had small nicks and chips along the entire top edge where the two halves meet. Was told this was the distressed look, however the leaf section was smooth, not distressed. Second problem, the legs which attach at corner cutouts making them part of the top were uneven. Finally, the side skirt was not flush by a quarter inch on one side. Two replacement tables have been delivered and returned for the same problem(s) notably the side skirt.

If you are outside the warranty they don't want to help you. Does any company stand by their product anymore... I am a few months outside the deadline... I am sorry I was in the hospital for several weeks and almost died... I guess at the time my first priority was not the warranty of my couch. I wouldn't be here if Ashley Furniture made a quality product and from the looks of the reviews I am not alone. It is quite frustrating to drop $2700 on a sectional and it doesn't even last 5 years. And to Consumer Affairs... just because Madison from Ashley Furniture answers our complaints, it does not mean resolution in process. They just find any way to go round and round with you. I mean, it is my fault that Ashley Furniture put the serial number under the cushion and it rubbed off so I couldn't see it... even though I sent a picture with the words... Made by Ashley Furniture.

First and last time I will use Ashley Furniture. Purchased a bed frame on Black Friday 2017. Bought due to low price and the quick delivery date. Item arrived promptly. Arrived in 3 heavy boxes. Footboard was heavily damaged, called 800# to request replacement. (On hold 38 minutes.) Was told it would take 10-14 days. I asked for a better solution as bed was needed asap. Was told to repack the 50+ pound item, set outside following day for UPS pickup and they would rush a new one. I did. 2 days later, new piece arrives.

We bought kitchen table and chairs. Very expensive. Didn't have it very long. The varnish is already coming off our chairs. When I did call them they would never returned my call the first time. Call back the second time. Finally talk to a woman name Kate and still said the insurance would not cover it. So please think again before buying expensive furniture!! Very dissatisfied!!!

I purchased over $4000 worth of Ashley furniture. When I purchased it they signed me up for an Ashley card which I did not want and of course misspelled my name. When I corrected that they said they would fix it in the computer so of course when the bill came my name was spelled incorrectly. Upon agreeing to purchase the furniture I wanted I was forced to take a mattress protector with me. ($107 non refundable). I was told by the "trainer" who was at the store training others (to lie I am assuming) that I would be able to cancel the sale within a week with "no Charge". Big LIE! There is a 10% restocking fee on furniture that isn't in the store and comes from a distribution center 230 miles away. I requested, and was told "no problem" on a 3 hour delivery window. Which of course, was changed to 6 hours later so I had to get my son to drive 80 miles to be at home for the delivery.

I purchased a living room set from Ashley on 12/17/15. At the time we told it would bed delivered 2 weeks later but it took us several calls and 3 months later to receive our furniture. I also purchased a warranty which I was told that it would cover pet damage, stains, and any damage and was never told that damages needed to be reported within a time frame nor does it tell me that in the paperwork that I received. Now that my sofa seat is broken and it has stains they will not cover the repairs!!! I am very disappointed and I feel that Ashley furniture lies to their consumers!!!

Bought living room suite (Sofa, loveseat recliner), paid cash. Arrived, couch is not built correctly. Left arm hangs off the side with a six inch gap between arm and back cushion. Called, sent pictures. Two weeks later they send a second couch. Built just the same or worse. Took pics. Sent to store. They told me I had to speak with management. They either don't answer or put me on hold. So, I go to the store, 35 miles. They call the warehouse. They call me finally. They tell me they won't refund. So, they send a third sofa. It is also built wrong. Drivers are laughing at how bad. They took it back. Two weeks later, I finally get a snarky person who tells me they will give me a store credit. What if nothing in the store suits me. Then they will refund. But, they will charge a $150 dollar restocking fee! This has been going on for months! Run, don't go in this too joint!

We ordered on ThanksGiving the complete house furniture, got 5 text messages on delivery confirmation, 3 phone calls and now today, 1 hr before delivery we get to know they can’t deliver. And to make it even worse, I had to talk to horrible customer service people. First customer executive was so rude that she didn't even bothered to use any other sentence except, “WE CAN’T DO ANYTHIN.” Basically she told me I ordered from Ashley. I should have known better. Second guy put me on hold and never picked back. Third one disconnected right away. Do you guys even have any quality standards? None of them had the courtesy to tell me that they will deliver tomorrow. We just moved from New York and were living in temporary housing, which, of course, cannot be extended at in 1 hr timeframe. We took day off, planned everything just to know this. Thanks Ashley furniture.

I purchased furniture a few years back with 5 yr extended warranty. Over the last few years, I relocated for work and the store got converted from franchise to a corporate. Currently, there are issues with the furniture and the store where I purchased is unable to cover for warranty as they are unable to come in and take a look themselves and as I am out of state. The warranty was supposed to be nationwide. Meanwhile, a representative on phone has requested me to email customer care on their website. I have sent 2 emails and no response so far. I also submitted paperwork to Guardsman as per the Ashley representative's recommendation who declined coverage saying they are not the providers. This issue is going around in circles. Hope Ashley Furniture home store is able to fix the issue.

I purchased a leather sectional from Ashley Furniture in Henrietta New York. I put a claim in April of 2016. They shipped me the wrong parts and never had a technician come install them. So I called and asked if we could get the right parts and get a technician to install them and they said they will have to charge me because I don't have the serial number. Every time I speak to one of their representatives I get a different answer. I paid for what the sleazy sales rep pitches as total protection which they tell you covers anything like if you rip it or spill something on it it's covered. What they don't tell you is that is the only thing that is covered. Nothing else. I'm going to call the attorney general and BBB but by the looks of this website they could care less about their customers and junk product they sell to people.

Smell/fumes coming off recliners and coffee table. I am having symptoms of burning sensation, watery eyes, dizziness and drowsiness because of the furniture. I had to put coffee table on my patio because of the smell. I've contacted the store where I bought my furniture, they replayed that they don't take returns. I have tried to work with Ashley Furniture but I have not got a reply.

Ordered a $2000 sectional in the store. Provided the salesperson a drawing of the configuration wanted. She circled a bunch of sectional pieces and told me to sign. Found out later she had circled the wrong configuration. When the item came and was obviously not the item we thought we ordered we sent it back and wanted the configuration we thought was ordered. Was then told we could only get the correct configuration if we paid a 30% ($600) restocking fee. Does not state that anywhere on provided paperwork. Management was no help. Felt very much like a scam. Avoid this company if possible. They do not care if the customer is satisfied. Just want to make a sale. Very short sighted. Gave up all future business by demanding the restocking fee.

Recently on Thanksgiving day I bought a TV Stand based on the printout handed over and on delivery I found the color is not matching and on call to customer care for return they mentioned there is no return policy and there is only reselection process available within 2 weeks only which is really a nonsense and return policy only within 48 hours from purchase but the delivery is done only after 48 hours. They have not mentioned about this during the purchase and I strongly recommend this is really a cheating with the customer. I never buy any furniture from this store. Beware of the Purchase when you make. Have all clarifications at store when you buy. Not even one star I recommend with this store.

I bought an Ashley Key Town Canopy bed back in 2011. We used it for a couple of years and then it spend two years in storage while I was in Korea. Came back, got my bed out of storage and it didn't even last a month. The left bottom side panel that holds the weight of the mattress broke where it's held by long bolts. After inspecting the wood panel I couldn't believe how crappy and cheaply made it looked. The wood was kind of thin, I guess to keep the weight down, but where it was drilled to install the long bolts the wood was extremely thin. I couldn't believe that the weight of the bed plus me and my wife was held by such a thin strip of cheap wood. I doubt it was due to the time in storage since it was stored in southern Arizona, which has almost no humidity. One of the reason the Air Force has their Davis-Monthan aircraft boneyard in the same area.

I purchased 3 firm mattresses/boxes from Ashley on 12/22/2016 and Paid a total of 2063.37 USD. 1. 1 king Mattress + 2 boxes. 2. I queen mattress + 1 box. 3. 1 queen mattress + 1 box. In March 2017 I made a complaint that the mattresses are not firm. The same brand of mattresses have different density and I made a complaint that they are not firm mattresses. This was not resolved stating that density difference is not a criteria for them. I paid for all firm mattresses but I was given soft mattress by tagging as firm mattress.

The color on the living room set faded pretty fast and the insurance I paid was about 350 dollars for 5 years and the insurance hardly covered anything. The tv stand has a cabinet that is falling apart. The insurance lie about their coverage.

Purchased a sectional sofa from our local store in Covina, CA during the end of October 2017. Loved the sectional in the store, sales rep was very kind. Our issues began after the sectional was delivered and with the corporate office. The chaise we received was extremely lumpy and the cushions were uneven. We contacted Ashley Furniture regarding the issues and was sent a technician who reviewed the sectional. The technician agreed that the chaise was manufactured incorrectly stating that the zipper was sewn incorrectly causing the padding within to be lumpy. He then ordered a replacement for us that was to come in 5-8 business days. Ashley Furniture then called and left a message on our voicemail regarding a different customer’s account which was a red flag to us showing how unprofessional they were.

I recently purchased (1) bed from the online Ashley Home Store. I made my purchase over a week ago and it says that the order would ship in 2-3 days but it hasn't. I spoke to a customer service person but she was unable to determine the location and said that a refund would take 7 to 10 days and to reorder replacement items would take just as long. I spoke with a manager and she was apologetic but would not offer any kind of discount or compensation for the inconvenience. When I went to the Ashley Home goods store and purchased my living room and dining room earlier this year, it was delivered, came a day earlier and was a great experience. I'm very disappointed to say the least.

Purchased an order with them, then canceled it 1 day later due to financial school obligations. It is now 3 months later 5 refunds later and they still have not refunded the full amount. I have called the store and bank now over 20 times spending well over 20 hours trying to sort it out. My credit is being damaged because Ashley Furniture has no account skills and managers are clearly incapable of anything. I will have to spend my own money for goods that I did not purchase to save my credit rating. Whatever you do not get involved with these scam artists. Trying to buy from them was the worst shopping experience ever, even over eBay stores overseas.

I purchased a sectional which was suppose to be like the floor model. Upon delivery I received a sofa in the place of an armless chair and love seat. I noted something was wrong returned to the store to inform them. The only response I got was, "You are suppose to check on delivery," which I did. Never got to speak with a manager. Ashley’s is only about getting money from you. They want 150 to pick the sofa. Want me to pay a restocking fee. Charge extra for the pieces I was suppose to have and on top of that start the wrong. Have to go back now and I can’t get the correct item for another 2-8 weeks, this is the worst store I have ever dealt with. Wish I had read the reviews prior to purchasing. They are nothing but scam artist. I going to stand in front of their store with signs warning people Ashley Furniture you are the worst.

I ordered the Trudell Dining Set 18 months ago. In-store, I was assured by one of the sales associates that this particular line of Ashley I was purchasing was a better quality, and on the actual Ashley site the description states it will provide “years of satisfaction”. I am quite disappointed that this product has in fact lasted less than 18 months, as the finish is flaking away from my tabletop and one chair, exposing the wood below (it’s not even stained). This issue is not from abuse, misuse or regular wear and tear. This is a manufacturing DEFECT. There is simply no way to use this product without causing further damage by more flaking.

Hi, I bought a recliner at Michael’s in North Hollywood. I picked the recliner in a box from Ashley. The problem is that my wife who has a lung disease can’t stand the smell of new furniture that still has. I don’t know what kind of material you guys use. But the scent is still there even my eyes get a reaction from the scent. I tried to move it to the patio and spray it with baking powder and still it’s too strong the scent. Please tell me how you can help with the situation.

I opened an account with them a few weeks ago and noticed all of my items were not on my account after coming in the store researching my own product item numbers & prices... My summary still was wrong. I called back up there countless times trying to contact my salesperson to correct my account balance. She was busy or had just left for the day. She wouldn't even returned my call. Finally I called the "we care @ Ashley" office in Fort Mill & spoke with Patrick who assured me he would flag my account & notify the store manager in Augusta office to look into thing & I should receive a call within 24 hours... Never Happened... I never had to do so much to give a company my business!!! In my opinion this store is very Ghetto & Unprofessional to say the least... I rather spend my hard earn money with a more humble company that appreciates their customers. Company not built on customer service.

I'm VERY UNPLEASED WITH MY SOFA PURCHASE from Ashley Furniture in Willow Grove, PA! In October 2016 I purchased my Darcy Sofa and matching recliner. A couple months after we purchased it, the wood snapped in the sofa in the back!!! Just from sitting on it! No jumping, nothing rough about it. Then another time the wood in the arm of the sofa snapped and broke!!! Then another time the other arm broke!!! Each time someone had to come out and fix it! The last time they came out they declared the sofa was DEFECTIVE, so we asked for a new sofa then, and was told, "NO".

They are working on my business as we speak but I would like to forewarn people not to buy Durablend furniture. Before a year is up it will start to peel, rip and you'll be picking pieces of the furniture off the floor. My furniture has been taken care of as the warranty states and I've reviewed other instances where the Durablend did the same thing two other individuals at Ashley's Furniture. We've also noted that when you sit on the Durablend furniture it makes you sweat. I sure hope they do something for me but it looks like Ashley's does not take care of their customers and their furniture is not worth buying. The pictures noted the furniture is not even a year old. My furniture was bought through a third party which was Nationwide furniture in Jacksonville Florida but the product manufacturer was Ashley's. I do not have my order number at this time but it has been sent to Ashley's complaint department.

We made our purchase at the Ashley retail store this earlier month. At delivery we were told by Ashley to wait just 2 - 4 hours for the mattress to expand. The manager also said waiting just 2 hours after set up was fine. We waited 12 hours+ because other mattress companies recommends longer time to avoid depression issues. We noticed it was not what we felt at the store.

Buyers be warned, this stuff is cheap, stay away. My wife and I are a military family who bought a full living room set from Ashley 2 years ago. Our last set lasted 8 years with two growing boys. This set has seen significant less abuse and is almost unusable at this point. The polyester fabric, it looks like leather, is cracking and peeling into millions of pieces even on the chairs that rarely get sat in. This is a three piece set including loveseat, sofa and standalone recliner. Total cost was close to $2000 and now we are stuck with furniture that looks worse than our 8 year old set due to the limited 1 year warranty.

Purchased small pieces of furniture from Ashley in store and online in the past 2 years. This time I ordered a headboard, Nightstand, mattress and box spring online for my 6 year old son. Had a bed frame but their delivery person could not attach to headboard. Purchased a universal bed frame from a local store that had good reviews (the ones in Ashley were overpriced and had poor reviews). No handyman was able to attach the bed frame to the headboard as the holes do not line up.

They have the worst customer service ever. Do not buy anything from this store. They just want to sell the product after that forget about getting any help. My poor 4 year old son is traumatized by the sound the bed makes when he gets in a 2k bed and it's making noise and they said they will fix it ok... he doesn't want to sleep in this bed anymore so when I asked for a store credit to get him something else they said, "I'm sorry we don't do that..." Are you kidding me? This company should be ashamed with all the bad reviews they have and with saying they care about the customer. They have horrible products even horrible customer service and horrible quality products. Do not buy anything from this company because once you buy you are stuck with it no matter if the products is bad. I have been to other stores and this is by far the WORST store.

I was a 3rd time returning customer to Ashley's. I also had my aunt and sister purchase from there. I will never, ever returning to that store. I purchased a living room set. Something needs to be done about the lighting in the showroom. I did not get what I thought I purchased once it was delivered. The color was a lot more darker (brown). I immediately contacted the store as soon as the deliver left. I did not know they could have taken it back. I thought I had to make arrangements for the return. Little did I know. They told me I could not return the set unless it's damaged.

I purchased two "leather" couches and "leather" recliner furniture from Ashley Homestore in Midland Texas 2 years ago. Now same furniture they have in 2017 states it is polyester? Which I questioned at time of purchase in 2015? They are a ripoff. Their salespeople lie and there is nothing they will do about fraudulent sales!

I went to Ashley, Sterling, VA, there was a offer for Thanksgiving for 25%, they mentioned it may not be available for next day so they made us to signed for a dining table set at Ashley Furniture, Sterling, VA. Next day morning we found same dining set at another store for 250$ less than Ashley. We immediately contacted Ashley and spoke to Sale person, Sales Manager (who claimed he is the manager and ultimate decision maker on that store). He was very rude and not able to help to cancel the order or price match which was placed less than 24 hrs. The ordered items are not ready to ship. It needs 3 weeks to ship. At that initial stage also they are not ready to cancel this order. When asked they mentioned all orders are final and cancellation with 30% restocking fee. Even though Cancellation is within 24hrs of signing the document and shipment is after 3 weeks, they are still charging for restocking.

I purchased a DuraBlend sofa from Ashley Furniture in Utah a few years ago, and I've seen it literally peel off into thousands and thousands of small pieces which looks absolutely terrible and has been a nightmare to vacuum up. I would like a full refund as I feel I purchased something that was falsely advertised/represented. I hope to raise awareness to other consumers through social media and other platforms if ignored.

Fresno, CA Blackstone store is a joke, unethical & profiles people. I go in on a Wednesday. Got off of work early to go look at a table I seen online. The ** girl with long blonde hair in a ponytail tells me she'd be right back to answer my questions about chairs. She never returns & in fact ignores me when I tried to catch her attention! I ask the front desk to find me someone to help me after I told them what had happened & those idiots bring back the same rude gal! She gives me major attitude being condescending in asking "what more did I need"?! I leave at that point & call the sales manager Hijel. He's very apologetic & asks me to come back in and he will personally help my husband and I. We go back in that evening and right before we make the deal official I remembered I didn't measure my breakfast area and the table we liked was on the larger side. Hijel says, "Ok. No problem. Come back tomorrow" and find him once again.

Purchased a new bedroom set at Ashley’s in May of this year. In beginning of October the bed frame broke, leaving us sleeping on the floor. I️ called immediately for a resolution. Customer Service representatives promised 1-3 weeks. I still considered this a very long time for an error on their behalf. Fast forward to 5/6 weeks later- still no bed.

Purchased sofa from Ashley. Within 2 days went on vacation. Came back two weeks later and realized we had a defective sofa. Ripped back, unstitched in back and recliners very uncomfortable to the point we needed pillows to sit back on. Not that the pillows help. Very bad back aches. Customer service sends out people with material and wood saying they will fix it in my home. Why?? This is a new sofa, but they don't want to hear that. Spoke to 8 different people WITHOUT any results and no one calls you back when they say they will. This started back in July it is now NOVEMBER and we are nowhere. They are very frustrating people. They dont want to help you in any way. They just want to sell the product and now it’s your problem.

Everyone is helpful when you are buying. We financed a 6 pc. leather sectional sofa, with protection plan, a coffee and 2 end tables all for $3800. Delivery was received 2 weeks later. 1 week after delivery, I contacted Ashley Furniture due to the fact that the left side recliner seat seemed to be slated to the side when you sit on it. How can this be- it's brand new??? I called and spoke with Customer Service who scheduled a visit for the following Friday (another week). The Service Technician came out, looked at the recliner and agreed with us that it was damaged. He stated that when it shipped to Ashley, something heavy must have been placed on the seat to damage it. I asked him to order a new seat and was told he could not do that but would order a cushion to install.

I purchased a sectional sofa 4 years ago. The back support collapsed after the third year. At the start of the 4th year I opened the sofa up to see if I could make repairs. Upon inspecting the issue. I found that the braces and supports were barely fastened. The construction of it was very shoddy. Fastened were toenailed and the wood was split. The fasteners only an 8th to 3/16 into the pieces. The supports were stapled to. No glue was used anywhere. Nothing was broken inside. It was all just coming apart. This furniture is not built to last. Beware! For the price tag it should be built better. Buy at your own risk.

Hubby and I went to the store in NB today to purchase dining room chairs. I need the chairs for Thanksgiving, as we are hosting and have unexpected additional guests. We were greeted by an elderly man (salesman) whose comment to us was "You look like you need furniture". How rude. Now I know that anyone walking in there is looking for furniture, so that could have been an "ice breaker" comment in his mind, or maybe he was trying to be funny, but it was not received well. I liken that type of comment to telling someone they are not successful unless they drive a BMW! It's rude and could have been worded differently.

From the delivery to customer service it was a hassle. I bought a sectional couch, and the sale associate told me that if it didn't fit they could go back and switched. When they went to deliver the couch according to the delivery guys the couch couldn't fit through the door, so they took it back. Then I called and they gave me the number to a third party person who picked it up from the warehouse. When he brought the couch it fit the door but it was too big for my living room and the chase part covered part of the bedroom door. But because I paid a third party to pick it up the sale was final and they couldn't just EXCHANGE the sofa. I paid extra to have it picked up because they were supposed to take it apart so it could fit, but they didn't do it because the couch fit. I used to buy furniture there but I won't anymore! They only care about making money not customer service.

I purchased a love seat and sofa from this company, it had many many flaws in it. I called the main office and they said there was nothing they could do and there was no refunds or exchanges. I asked them about the customer satisfaction, and they said they do not honor the customer satisfaction term. I will never ever purchased anything from this company again. If I had read the reviews before I would never have step foot in that store. Shame on you Ashley Furniture store.

STAY FAR AWAY FROM THIS PLACE!!! We purchased a dresser on clearance 3 or 4 weeks ago. We were told we had 10 days to pick it up. A week later, we went to pick it up and found out that they sold the dresser to someone else! They tracked down another dresser and said they would deliver it for free on Wednesday morning. My husband took off work. The day prior, we got an automated call saying they would deliver it in the afternoon and they had our old address. I called Ashley and spoke to the manager, Kristen. She said that she couldn't change the delivery time but she could change the address. Since my husband only took a half day off work, I said I would work from home on Friday and accept delivery.

Okay, this review is late in coming, as I bought my furniture back in 2003. It was a store in Altamonte Springs, FL. I bought three sets of sofas & love seats and one dining room set. I was furnishing a new home I bought. When I received the leather sofas the back panel one two of the sets were super dirty and wrinkled. I had bought the extended warranty so thank goodness they came out and replaced the leather panels. As I see it, they should have replaced the entire furniture as it looks like they gave me the floor models instead of the new ones I bought. I will make this short and sweet - always, always always inspect what the driver pulls out of the truck! I was too trusting and did not look at close enough then I signed for it. That was my mistake.

I purchased the Banner sectional a few years ago and it has been nothing but a waste of money since I purchased it. Yes, I own dogs and yes they go on the couch and I expect scratches on the cushions and normal wear and tear but the craftsmanship of this couch is awful, it creaks and has since the beginning, the stitching frayed on the ottoman within the first years, it is tearing apart from the cushions on the seatback cushions to the frame (which by the way is haphazardly stapled to what seems like flimsy plywood strips).

Bought a dining room table set, and a leather couch one year ago. Paid $1,200 for the couch, and $700 for the dining room table set. After one year, the leather couch is peeling and looks absolutely horrible. The dining room table has bubbled, and if you write something on a sheet of paper or a notebook, it bleeds through onto the table. Now I have words and numbers basically engraved into the table. I will NEVER buy anything from this company EVER again!

We purchased a bedroom set from Ashley in Bowling Green, Ohio. The adjustable base makes all kinds of noise can't even sleep in it. I've had the service department come out 3 or 4 times for the issue. They told us that it was noisy because it's on a wooden floor so we put carpet under it. Then they said that we needed to put felt under the rollers. Now they're saying that there is nothing they can do and they've had a lot of complaints about this base. Now they said they closed this and there's nothing they will do. Horrible service and horrible furniture wish I would have looked at the reviews before buying from them.

We purchased a dining table and chairs, full size mattress and box spring and bed frame from the Ashley Orchard Park NY store on October 22, 2017 for our son. Very helpful salesperson. She was very good and handled our purchase efficiently. My son received a call stating the delivery would be on Nov. 4th. The following week, we received a call from Customer Service telling us that the delivery was going to be delayed. When my son called again, he was told the furniture would be delivered on Nov. 17th. My son was having company and now would not have a dining set to eat at or a bed for the guest to sleep on. They were made to sleep on an air mattress!

Went to pick up a chair and ottoman. Came in Tuesday November 14. Went today to pick up. Oh can't find the chair. Office manager is a joke and store manager wasn't any better. They were all walking around like they were lost. Stood there waiting over an half an hour while they kept walking looking at the same stuff over again. Don't know what happened to it. It was scan in but no chair. Oh they will call tomorrow to see what is going on.

I went in to Ashley Furniture and purchase a living room set... Great service... Love the furniture... Have not received it yet due to delivery will be in 2 weeks. SMH. That is the only problem. Delivery too long.

My husband and I purchased an upholstered headboard and footboard from Ashley Furniture in April this year. By first of May our house was infested with bedbugs. Really long story short the store in Tukwila, WA had me call customer service, just to fax in the bill to tell me they were not responsible for this issue and too bad. It is possible they have a mattress in the warehouse that may have had bugs but they make sure these are taken care of quickly apparently not. I have bought thousands of dollars of furniture there and still paying on it. I will NEVER return, thanks to their poor customer service and an infestation I never asked for.

I purchased the extended warranty plan with Ashley Furniture for my family room furniture. After four years the sofa cushions collapsed and you feel like you are sitting on the floor. I contacted Montage Furniture Services and they sent a technician. The tech said that he would be returning to fix the cushions and after waiting a week and not hearing anything I contacted them. They told me this is not covered and when I told them what the technician said that he had to replace many of these, they told me that he does not make the final decision.

I spent several thousand dollars at Ashley and purchase the EXTRA ($500) worth of warranty as the salesman said that, "If anything goes wrong we will fix it." Guess what, something went wrong and now the warranty company claims that the stitching on my chairs are not covered. I will never shop with these guys again! Beware!!!

Bought Ashley Furniture DuraBlend reclining couches in the Shallotte NC store in 2012. By 2017 the leather was delaminating. Shallotte store offered real leather at a slight discount. Wilmington store different franchise was $300 less for the same product. Corporate has at least started a claim process but initially, I got little help from customer service. The couches were great for 4 years and I hope they will at least give some consideration or I will hire an attorney to do a class action suit in NC.

Both chairs that purchase the material fell apart. Contacted the store and they have done nothing about it. Contact the customer service department and they've done nothing about it. The black DuraBlend material was all over the floor from the seat and the rear of the chair. Had to remove the chairs and put them in my garage. They are only two to three years old. I do not have pets or children. $1,300 per chair. They're sitting in a garage.

Purchased a sofa and chair. Realized a few days later that the cushions and seats were poorly made and that the furniture was junk. Called and they sent a service man out. He wrote a long letter stating that the furniture should have never been delivered, that it was junk and that they should be ashamed for even delivering it. Ashley Furniture states they want a restocking fee to return the furniture. A restocking fee on crappy furniture they delivered. They give you a 3 day warranty because they know the furniture isn't quality. I'm sure they will try to resell this junk when they pick it up. DO NOT ever do business with this company. They are rude and unwilling to compromise.

I bought a sectional from Ashley Furniture in Seattle. It is one of the worst companies that I have dealt with: After many problems with the furniture itself, like bad workmanship, new furniture having stains on them, stitching coming apart just when we received the sectional and ottoman. Now we called to report a stain on one of the cushions. The "scotch-guarding' is actually an insurance that we have to deal with, again, the furniture was not treated at all. We send pictures and filed many forms, but we found out that 1) there is a time limit to report and 2) there is, supposedly, a list of specific stains that they cover, which is not stated anywhere. My free advice to other consumers: DO NOT BUY ANY FURNITURE FROM ASHLEY AND DEFINITELY DO NOT BUY ANY STAIN-INSURANCE.

We purchased a bedroom set for my child back January 2017. As of today (11 months later) we still don't have a bed that is to the quality that we paid for. Let me explain. First of all, it took 3 months to get the set delivered to the house. Upon arrival and assembly, the technicians discovered that the foot board/rail bracket positions were manufacturing incorrectly prompting a need for replacement parts to be ordered. The techs took pictures and we went back to playing the waiting game. After multiple calls, promises, apologies, blah blah blah, I am still waiting for the replacement parts that are supposed to be delivered this Friday (Nov 10). I am more that dissatisfied with they was this has been handled. No sense of urgency. DO NOT DO BUSINESS WITH THIS COMPANY!!!

We bought a sofa loveseat combo and after a year the loveseat started peeling off. The material, Durablend or as I say fake leather peeled like crazy. We trashed the loveseat and now have a couch that we can no longer sit on. We are trying to get Ashley to reimburse us some of the $2800 that we spent.

October 24 I purchased a kitchen table and 6 chairs. The table and 4 chairs were delivered within a few days from ordering. I was informed when purchased that the two end chairs would have a delivery date of November 28. I asked, "Was there any way I could get sooner," sales guy called back and said a sooner date of November 25. I was disappointed yet I took in to account manufacturer demands as I was told. Later when I went to borrow lawn chairs they offered me, was told by Steve that he had just got a email stating my delivery date was pushed back to December 20.

2 weeks ago I bought a 5 piece Williston set. A week later I moved it to out a area rug under it. Well I unhooked headboard and headboard fell to floor and broke in 3 pieces. I saw it's made of particle board. I called and submitted pictures and they said, "Sorry you broke it so your warranty forest cover it." They said I'd have to buy a new one. I just paid 1633.00 cash for it 2 weeks ago.

We had an entire living room set delivered last week missing the accent pillows. We called and was assured the pillows would be delivered shortly (next week). No problem right. The following day after only half of what we purchased (pillows) were delivered. My wife stopped by the store to explain that the pillows were not delivered as promised, no one including management staff seemed to care. She also asked for a price on an additional piece of matching furniture and was given the tag price. Mind you when we purchased the set they were more than happy to negotiate. We felt like they were not interested in more than one sale. I have a 3000 square foot home that I will be furnishing elsewhere.

I ordered a Mattress and split boxspring on October 4, 2018. After waiting 10 days I went to pick it up and was told they only ordered half of a boxspring. Now I have to wait another 10 days to get my mattress and boxspring. When I spoke to the customer service department they were very rude and did not help me. When I wanted to cancel my order they told me they were going to charge me 40% restocking fee. Since the warehouse closes at 5 I will have to wait another week to pick up my merchandise. They made a mistake and not doing anything extra for me. I will never go to Ashley Furniture again. I wish I never bought anything from them.

I had a major damage problem with a two sided Ashley Furniture leather recliner I bought. I complained about both sides of the recliner being damaged and I was told a brand new recliner was ordered for me because I had asked for the whole thing (both sides) to be replaced with a new undamaged one. Upon delivery however, I only received one half of a recliner and it too also was damaged. Unbeknownst to me at the time that recliner style had been retired by Ashley Furniture and could not have been ordered new as I was told in a message left on my cell phone by the store. I found out it was really a damaged half of the floor model at the store that was sold to me as a newly ordered recliner.

I purchased my DuraBlend leather sectional from Ashley Furniture and my furniture starting peeling about 12 months after purchasing it. I contacted the store. They told me I have insurance I can file a claim. Well the insurance that I purchased didn't cover. They said they only cover accidents to furniture. I did research on my furniture and discovered that there is a problem with the DuraBlend furniture peeling. There is a class action suit from several people having the same problem. I contacted the store regarding the class action suit and now they tell me we can file a store claim.

Purchased almost $9,000 of furniture in May of this year. Started to have problems with a couch and loveseat that were from the same group with the front panels rippling and the side panels rippling. Called Ashley and they sent out a tech to repair it. Once he looked at the pieces, he told us they couldn't be repaired and that Ashley would take care of it and replace it as they are defective. A day or two later they called and said they were going to repair it which we asked them not to try and do after speaking to the tech who said the furniture could not be put back in its original condition if he tried to repair it. They claim the tech filed a report that didn't substantiate our conversation and there was nothing they could do other than repair it.

So we purchased what I thought at the time was a great leather set. I started to notice that the springs made a lot of noise when you got off and onto the couch. I called corporate and they sent a repair person out on 10/18/17 and he didn't fix the problem, even though he fixed a loose spring. The couch still sounds horrible. I called them back today, 10/27/17 to advise them that the situation was not resolved and they advised me that I was outside of the warranty and that I would have to pay $130 to have someone come out and fix the couch. I feel this is an insult to my hard earned money and nice upkeep to the couch. I regret ever purchasing from them and will never, I mean never buy anything from Ashley Furniture again.

With the demise of malls and retail in general it would seem that retail companies that reside in malls would go the extra mile. Not so. Ashley Furniture in Lake Havasu City sent us the wrong table and we've been calling them for 6 weeks to get this taken care of to no avail. Of course, while this goes on in the background this piece of junk is falling apart. The metal bands have disengaged from the table and the laminate on the sides is peeling, just as was mentioned in the reviews on their own site.

I bought a bookcase in May of 2017. It was delivered maybe 2 weeks afterwards. I paid $439 for the bookcase. I packed my books on it and yesterday October 24 when I returned from work all the inner shelves collapsed. I called the customer care. Renee took my call and asked that I send photos which I did. The email address was amcgorda@ashleynva.com. Firstly she claimed she didn't received them so I sent them again. She claims not to be able to access the email. I am absolutely certain they will not honor the manufacturer warranty and secondly the customer service is extremely poor.

Purchased a Durablend Sofa; paid approx. $1200.00. All of the fabric peeled off. Warranty claim was denied because unable to locate serial number on sofa. Apparently the tag with the serial number fell off. Perhaps it was never there in the first place. One would think, that the serial number would be stamped in the sofa instead of placed on a tag. I sent numerous photos. Request for Store credit.

Buyer Beware. I would give them a Negative 5 stars if CA had one. Did you know that Ashley actually has a "No Return Policy." Unfortunately they do not tell anything about it until you try to return something. Compare that with IKEA's one year It is OK to change your mind policy. Every other furniture store on the planet has at least some type of return policy. I tried to make a return at the Mayo Blvd Ashley store in Scottsdale 1 hour after purchase and was made aware of this policy. There are plenty of other places to purchase cheap Chinese made furniture so stay way clear of this one!!! I probably buy 10,000 worth of furniture a year and they will never get another dime from me.

This company is terrible. They call me to confirm my delivery and then the day of the delivery they don't show up. Had to call the warehouse and they solved nothing. All around the worst experience. I would never recommend Ashley Furniture to anybody ever.

When I say I will never purchase anything from ASHLEY FURNITURE HOME STORES. Never purchase the protection plan, it’s a joke. I had to spend $749.00 total on protecting my furniture, they don’t even cover anything. What a waste of money. I have shopped there for so many years and I will never go back due to the way they act.

Frederick Store - I usually don't write reviews, but I decided to since the gentleman who helped me made my shopping easier. When I came in the store, I was looking for a nice small sofa and I ended up buying the sofa and other items to decorate the area. Carlos was most helpful and funny, he made whole experience with Ashley to be a joyful one. Thanks again Carlos!!

In 2014 we bought a recliner from Tyler Texas Ashley Furniture HomeStore. They talked us into a 5-year extended warranty that they said would cover any breakage or repair. In 2016 the recliner started leaning real bad. We contacted the warranty company and from that point on we were put on a Merry Go Round. Long hours on the phone, long response times, people eventually coming to our house to inspect, ordering the wrong part. 11 months later we still have a broken recliner. Tried to contact store manager but was told she did not handle phone calls from customers about furniture issues. Pretty much just a mess but it has been a conversation piece with all our guests visiting.

I made an uneducated decision to purchase a sofa from Ashley Furniture. PLEASE do not make the same mistake. Once delivered, the damage of the sofa became apparent. They would not return the sofa. I tried many attempts to have the needed repairs made, to no avail. This is the absolutely the worst customer service I have ever experienced. Please save your time and energy and purchase from a reputable company.

Buyers beware. This is the worst furniture store EVER. Still an unsatisfied customer after receiving my bedroom set on July 27th, 2017. Issue from Day one with the Salesperson who lead me to believe that I was getting a gift for free (worth $70). In reality I was charged for the gift. This issue was rectified. When my delivery was made, wrong mirror not the special order, ordered, exchanged, still not what I ordered. My Vanity set was delivered with dents, imperfections, and scratches which was finally corrected just this Month (Oct. 5th). Two attempts were made to exchange the vanity which were refused by me due to both vanities being in worst condition than the one delivered on 7/27. Be advised on 7/29/17 I called customer service to voice my complaint and dissatisfaction with the Memory foam mattress purchased, spoke to Heather, was told something will have to be done, but I must give the Mattress 30 day period, give it a chance.

My sofa is a little over a year old. And it feels as if you will fall right thru it. I called protection plan that I had purchased for $129.99 to find out they do not cover anything other than spills rips and burns. They advised me to call Ashley for manufacture warranty. First they tell me that as a courtesy they can provide me with new springs but that I will have to pay technician out of pocket to get it installed. I get an email shortly after with "we are so sorry if your sofa is discontinued, therefore there is nothing no we can do." What to do? When I purchased my sofa sales person promised they would cover absolutely anything. Now I'm stuck with a bad sofa. Ashley you sell unreliable furniture. After my first sofa breaking and now this one shortly a year later. Unsatisfied 100%.

So I was told my couch would be delivered between 10 am and 1 pm. My first class ends at 9:15 am so I figured I would have plenty of time to get home before they deliver my couch. I get a phone call from Ashley Furniture at 9:15 stating that the delivery driver has been waiting at my house for 15 minutes waiting to deliver my couch. I told the lady that the delivery wasn't suppose to 10 am that I will be home in 20 minutes, the lady tells me the delivery driver can only wait until 10 am and then will have to leave if I'm not home yet.

When I received my couch I immediately noticed it was very hard, not like the one in the store and the color was a lot darker too. I called to complain and they said, "You have to give it time to break in. It's like when you buy a new pair of shoes, at first it's a little tight, then after time it's fine." I said, "You're kidding me right". They said, "No". I said, "That's the dumbest thing I ever heard. I have to break in my couch. Are you kidding me. How long? A week? A month? How long?" "It depends on how long you use it each day."

We purchased a TV console only to discover a day later it would not fit the space. I went into Ashley and cancelled the sale. They informed me that because I paid by check it would take 21 days to receive a refund. They couldn’t pull the check or stop payment on it so it was cashed. Two months later I am still trying to get my refund. They say it is unresolved. We are talking a $1000 here and even though we have the paperwork they seem incapable of resolving this problem and refunding our money. I will never purchase from this company again and suggest you don’t pay cash or check if you do.

Purchased a sofa bed for a rental apt. in Miami as the old one broke. Needed it delivered next day, guests were checking in. I was told no problem. Next day they sent the furniture to the WRONG address, so, now delivery was set for the next day, (guests arriving day) AGAIN, the sofa went to a different address (Correct Delivery address was **)!!

I purchased a sectional sofa for $2,900.00 from their store/showroom in Kendale Lakes a month ago. It arrived with huge uncomfortable lumps in the cushions (which also extend over the base of the sofa) and dents in the armrests. I called immediately and they said to give it a few days to "go down" because it's "new" it just seems puffy. After calling them more than 10x they sent someone from the warranty dept. which told me they have so many complaints about this, and it's a huge problem, but then his boss made him write that it's totally fine and they will do nothing about it! This is by far the worst customer service experience to date. They don't believe in standing behind their product. You will not get what you see in the store. DO NOT BUY FROM THEM OR THEIR SISTER COMPANY - CITY FURNITURE, it's the same poor quality and service.

I called less than 3 months and several times before 1 year to inquire why the ruffled corner area didn’t smooth out and the start deteriorated cover began to peel, since I paid for 5yr replacement warranty. The warranty office was no help either. With just one person that worked every day. The visual lack of quality is evident. Sofa cover material is not made for use. I even submitted BBB claim no response. I am furious that purchase didn’t make it two years. Ashley Home never honored their warranty or merchandise.

Me and my wife decided to buy from Ashley Furniture in Hoover Alabama thanks to Terry. Nice guy, no pressure sales. So as far as in store, it was a desirable experience. After that, came the delivery. 2 weeks till our scheduled delivery. Not too bad for a whole bedroom suite. The week of delivery they called and said between certain times. Day of delivery, called and stated a different time. We had made plans to work around their shelled time. After several calls they did finally remit to their promised time. But found out that a couple pieces were missing and it'd be a couple more weeks for other pieces to arrive.

Bought a couch set with a warranty July 2016. By April 2017, we noticed some defects in the material. Lumpy cushions and fabric balling up. Went into store. Talked with a manager. We emailed the manager pictures. He said he would look into it. A few weeks go by. No response. Went back into store and spoke with him again and we sent email with pictures again. He said he would get the information to the appropriate people. A couple of more weeks went by. No response. My wife went to the store again. The manager told her to buy some cushion material and stuff her own pillows. WHAT!!! I mean are you kidding me? Let's see, that would go under the category as rude, disrespectful, unprofessional, and some would say sexist. Obviously that did not go over with my wife. We then talked with another manager at the store. Still nothing done.

We purchased a full dining set on 7/28/12 with a 5 year warranty for scratches etc on the wood. We were told from our salesman that if we did not use the warranty in 5 years to call and we would get a full refund--- Well that was a bunch of crap, I have called 5 times since July 25, 2017 and get no results. I talked to Janelle on 9/8/17 and she said it was all taken care of and she would send us a check for only half of the amount we paid and only had until January to use it. I called again on 9/15 because we had no check mailed to us, I was told by Amanda to call back on the 18, and ask for another Amanda, which I did, 3 times and still no response. I called the store in Green Bay and asked for the manager but he was out to lunch, so I will stop after work today and see what happens. DO NOT BUY ANY WARRANTY FOR ANYTHING FROM THEM. The customer service is non existent, they just pass you from one person to another!!!

We purchased a couch and chair from Ashley Furniture along with a warranty. Within several months the couch and chair developed a lump in the seat cushion padding. We called the warranty company and they told us that this issue was not covered under the purchased warranty and we should call customer service. We called customer service and reported the issue. A technician came to our home and said they would repair it once but it would happen again and they would not repair it a second time. He ordered parts and told us to call customer service when we got the parts delivered from UPS. We called and set up an appointment when the parts came in.

My husband and I were looking for a black dresser, with little luck. I called Ashley Furniture and spoke to Derek. He was very helpful. I told him we wanted to get a dresser and take it home the same day. He said most furniture would need to be ordered, and would take weeks. But he said there were clearance pieces and he did have a black dresser that someone ordered and didn't take. He sent a picture, and it was perfect. We agreed on a price. We changed our plans so we could make the trip to pick it up. It was an hour away, so I called before we left to make sure the dresser was undamaged.

I was not told there was no return policy on ANYTHING that had been taken out of the store. Not only could I not exchange or return a mattress with the usual stocking fees offered by every other reputable company, I was stuck with a $300 mattress cover they told me I had to buy. I will never deal with Ashley again. I should learn to read the reviews before dealing with a company I don't know. The salespeople said that they would "work something out" if the mattress or box springs didn't work because of size issues, but that all went away once the delivery was made. They told me I could sell it on Craigslist. Unbelievable!

I havent even received my furniture yet and already disgusted. Their delivery service is at their convenience and not for the customer. If you pick up furniture you void warranty so another way to get a hundred dollars from you. They don't tell you items are on backorder until after you have made a purchase. They are all about the sale and NOT about the customer. Got me once but won't happen again. I will be purchasing my recliner and table somewhere else.

Ashley Furniture store Fayetteville NC - Purchased two swivel dining chairs with arms on July 2 2017, they were delivered on 11 July assembled. They started coming apart within 2 weeks, I called the customer care number and was informed there was no warranty with them even though I purchased one. I was informed I bought them and they would not do anything. I contacted the finance company and after two months of following up with the dispute submitted through the finance company Ashley told them they will not do anything! Do not buy from this company. Their products are cheap and the warranty is a scam for them to more money from you!

We purchased a sectional after hours of searching. Due to our (and family members') age and disability, we had to have a firm cushion. Along with an excellent sales associate, we looked for hours to find what we thought would work. I didn't like the color or the cushions but thought maybe this one might work if I changed cushion covers, and it was the only one that had seat cushions firm enough. We understood that we would receive it in a couple of weeks.

We bought a bedroom. We had to refused headboard 2 times because of broken parts. If you don't recognize issue while deliver time they don't accept replacement. They can repair it. Their repair process too late. Eventually we decided to never going Ashley Furniture again. I bought other furnitures from different brands.

My delivery date of furniture was canceled twice thus far. The next "promised" delivery date is 9/14/17 which will make 38 days since I was in the store to pick out my furniture. Am not holding my breath and I will not accept being pushed back again on a delivery date for a 3rd time. Raymour & Flanigan will probably be seeing me shortly since I highly doubt that Ashley's will hold to their 3rd promised delivery date. From what I've been reading, the stuff will probably be damaged anyway.

Extremely unprofessional service from both Ashley's and their so called extended warranty from Platinum warranty company. Will not provide you with a sense of customer service in any form, their Platinum warranty company basically will find or formulate any reason to not provide the coverage you already paid for at time of purchase, even for a minor incident such as a superficial scratch on a table. THIS IS THE LAST TIME I OR MY FAMILY BUY ANYTHING from ASHLEY'S and PLATINUM WARRANTY. They have definitely lost a customer for the lifetime of their business, which I'm sure will be pretty short.

I purchased a 3600 mattress and base set from Ashley. I have had the set for 3-weeks and am experiencing excruciating back pain from the new mattress. I called and asked if I could exchange my mattress understanding charges for restocking etc. I was informed that there is a No return policy on mattresses. This was never disclosed to me and I feel they used deceptive business practices and should have explained this in great detail at time of purchase. I would have never bought the mattress. Now I am stuck with both a $3600 mattress I cannot sleep on but a medical bill for the back issues I have developed as a result of this poor product. I may consider initiating a class action suit for the physical pain I am. DO NOT BUY FROM ASHLEY. ZERO CUSTOMER CARE OR CUSTOMER SERVICE.

I should give two reviews, but will just put the average score. Shopping and salesman experience was 4 or 5 stars. What happened? My wife and I went there (Fort Worth, TX location) looking for couches. We had a salesman that helped a lot and checked on us regularly which was helpful. After selecting couches, we looked at bed frames and mattresses as a possible purchase also. Ultimately decided we'd come back the next day if we decided on the extra items. Salesman suggested just paying a downpayment and if we wanted the rest we could do financing the next day, which was fine and we did that. My wife found another bed frame somewhere else so we decided not to return to get the other items.

Long story short... Only two pieces of my sectional couch fit and one did not. I was TOLD that Ashely would swap out the piece that did not fit for one that did, therefore I agreed to keep the other two. After that I was told by several people that they could not and I had to order a right arm facing love seat myself online. YOU CANNOT ORDER THIS ONLINE AS IT HAS TO BE DONE BY A SALES PERSON AT A ASHLEY STORE. I lost a day at work just arguing with people on the phone. Then was told I had a "unique" situation. Are you kidding me? Like this has never happened to anyone else. Finally, they agreed to send me the piece I needed and would give me a discount. When I looked at my checking account I found out they overcharged me and was told I cannot receive the 3rd piece till October which leaves me with a half a couch for 6 weeks. DISGUSTING PEOPLE DISGUSTING SERVICE.

Very nice saleswoman and ordered bed and night stand for delivery at Ashley Furniture Store D'Iberville, MS. Waited weeks for delivery and when arrived night stand was nicked and bed had a defect in the staining. Did not keep Furniture and spoke with manager Jeffery whom I thought understood and was going to replace my Furniture. Jeffery refused to replace the Furniture telling me that he thought I "wouldn't be satisfied" with another bed. This man was completely not interested in satisfying me as his customer and only interested in what it would cost him to have another bed delivered. Terribly disappointing to have such a huge chain as Ashley Furniture treat you this way!

I bought 2 complete bedroom suits from Ashley Furniture approximately three years ago. All purchases have been paid off. My wife and I were told we would have about a three hundred dollar "allowance" that could be used to purchase additional furniture valued at five hundred dollars or more. This allowance, I paid for, was to be used for any repairs needed for the bedroom purchase, which was not used. This transaction occurred in Southaven, Mississippi. This "allowance" had to be used by December 2017. My wife and I were in Memphis, TN, on August 26, 2017, and decided to go into Ashley's and look around. We found a nice dining table and chairs in the clearance area and bought it... here is where the customer service failures started.

They call me and explained it was a mistaken and my case is approved. They gave me credit to buy a new mattress. I wanted to Get the same mattress but the price was 200$ more than the credit. Also I had to pay the shipping. I called the costumer service at the store again and argued a lot. I was so upset because I didn't want the credit I wanted exchange. They accepted to exchange with no additional cost and waived the shipping as well. I am still waiting for their call to get the matress. I had a hard time but will increase my review just because they tried to help.

WARNING!! Total rip off!! Online prices are CHEAPER THAN PRICES SALES PEOPLE GIVE IN THE STORE!!! Plus order online and you don't pay the ridiculous delivery charge. Free delivery online!! Then I found the furniture I purchased online at other retailers for over $200 less per piece!! WALMART.COM HAD THE SAME COUCH FOR $200 less!!! Sales manager, Stephen wasted my time and will NOT price match or take off delivery. My experience was WORSE THAN BUYING A USED CAR!! So check ASHLEY online before paying in the store!!

I ordered a bedroom suite that I had to wait 3 weeks for delivery because the Chester drawer dresser was out of stock. Once the furniture was delivered, I started looking over the set. Every piece except the mirror was damaged. Needless to say I called Ashley within minutes and scheduled a pickup. I chose not to reorder the set because it was clear that the set was not built for quality. The backs of the 2 dressers were warped, both were broken, the storage bed drawers were busted, etc.

Bedpost ornament on daughters bed broke off, they said it can't be repaired, bed would have to be replaced but they are not replacing it! They said I called awhile ago so it's old damage!!! When I called I never submitted a Claim and rep on phone said they were not putting in claim because bed was too new and it was a child bed, they said wait... Now they are refusing claim, they have 994 Better Business complaints on these same issues! How are they still in business, heard Ashley Furniture is no longer using them! But they are no help either! I will put this warning not to buy this product on several social media sites so other people will not be scammed.

Living room and outdoor furniture - Received a totally damaged sofa. After many many many calls and weeks later received the replacement which is also damaged. No customer service. Promised call back several times. Two months later I am still waiting. Never again!!!

All accessories are Final Sale? As a Consumer, when Ashley promised a delivery and it did not show up I wanted to cancel the order, they said no, all sales final. I then requested they at least communicate the delivery time to me. It has always been my understanding that federal law gives consumers the right to return an item within 15 days. Ashley rep stated this is not true, that I signed their policy at check out. The sales agent was at large. The manager Alex in the Pineville, NC store was so curt and abrasive on the phone it angered me.

What a rip off. Bought a new Ashley couch 3590157 at Rabel Furniture in Dickson City. Got it delivered to the house on Thursday, sat on night Thursday night and after about an hour my butt was on fire. Even with a blanket on it, is still quite uncomfortable. Called the Dealer the next day and the comment was comfort is not covered by warranty. Called Ashley Furniture and same thing. What dumb ass lawyer came up with that idea. What the hell is a couch for. Anyway neither could offer a remedy or let me return it. As they say, Caveat Emptor. Make sure you check the warranties before buying anything from anyone. Next time I think I found a couch, I'm going to camp on it for a few hours and order coffee and finger sandwiches to see if it is comfortable.

Ashley Furniture was the furniture store I always used to buy new furniture. My most recent experience was terrible. I purchased a new dining room set and a living room suite. They offered a Guardsman protection plan with the purchase. The sales person guaranteed the Guardsman protection plan would cover all damages. I had to use their warranty after only having the furniture for 4 months. The chairs started to wobbled and one of them split at the bracing. My reclining love seat started to pull away at the seam.

I purchased a mattress. It was sunk in the middle, made exchange but the second one is just as bad they claim. It's a gel mattress. Feel like it's loaded with dust mites. I called was told it was the gel. This one also sunk in the middle. Never will buy or recommend anyone to shop there. They claim their merchandise is made somewhere else and sent to a warehouse here in St. Louis MO.

The salesman was great but as far as the manager Curtis was awful. The 3rd party stole our planter and container. We noticed within two minutes. We called to complain, I was treated like I was the one the committed the crime. He went off on me and said why would they hurt losing their jobs for 50, or 75 or even $500 00. He another one that I tried to talk was Briana, they made feel like I was lying, they also broke my light and did not say a word, I am still waiting to get the money for that. I was told that the delivery people said they never touched the stand with the planter then they said they moved it. They are thieves and liars. Curtis mailed us a $100.00 gift which I did not ask for or expected and we still have not used it, they are awful the way made me feel. We are the victims not the thieves. I will never ever go to Ashley’s again.

All Lies In Phillipsburg, New Jersey. In one transaction, I have been screwed by this store 4 times (so far). Wanted an adjustable bed with a memory setting (other than flat). Bed I was shown had neck-head-feet adjustability with 2 memory settings and massage. Wasn't interested in massage, only the memory setting. (1) Was told I could still get the memory setting without massage. I even asked at least a half-dozen times that she was sure that was correct. That was a lie (and was sold a completely different model). (2) Was told that the price of the bed (they sold me) was $899 and, with a $100 off "in-store coupon", would be $799. Turns out the actual cost of the bed is $999 with advertised sale price of $749.25.

Short version: Majority of local personnel have been great to work with but Corporate Ashley is NOT great to work with. NOTE: When you purchase product(s) from Ashley, you have 48 hours to get your money back, after that it's store credit only. We didn't read the fine print... So bought furniture, it was delivered over one week later, didn't work for us, so we're stuck with store credit, exchanging subpar, cheap furniture for subpar, cheap furniture. Now we are stuck with a subpar, cheap sofa and loveseat. Bought the extended "Montage" warranty, which if not used in 5 years one gets store credit... Whooptie doo.

I went to Ashley Furniture in Fairfield NJ with my daughter to purchase furniture for her apartment. They sell good furniture for the price and they were more than happy to sell us furniture. Delivery and customer service on the other hand has been horrendous. The store told us we could get delivery in the morning (they set the wrong expectation) and when we received the time frame from their distribution center, we tried to tell them we were told otherwise and were met with "furniture is already on the truck and you will be charged for delivery if you're not at the site. I tried calling the store hoping the manager there could help me out but manager Spiro could not be bothered to return any of the 2 calls. So we drove 2 hours to delivery site and they didn't deliver within their 4 hour window and because it was my daughter’s birthday she couldn't wait around till 8 pm.

We bought $800 worth of furniture... Received confirmation texts for delivery, then the driver didn't show. Called the customer service number and was told he was stuck in traffic and he'd be at our house in a half hour. He didn't show. Called the store a few times... Finally got a call back. Seems the driver left our stuff at another stop on his route. Further, we never received the dishes we purchased as part of this order, so the store wrapped up the display set. We got home and found they are unusable because of felt "feet" glued to the bottom of the dishes. We've been trying to resolve this for two days and, despite our requests, we have yet to hear from a manager, the warehouse or the dispatcher. They really worked hard to get that one star rating. Maybe next year they can get it up to two stars!

On August 4th 2017 I reported that Ashley in San Diego Ca. charged me $340 for warranty even I refused to buy it. It was as no choice, I complained from them they did not respond to me then I reported my complaint to BBB. They contacted them then after about 2 weeks the manager contacted me and said he will refund $340 to me and told me I have no warranty but every furniture actually comes with it.

Worst company to deal with to get a tax refund for shipping internationally. I purchased $15K worth of furniture one year ago, submitted my proof of shipment in person to the Ashley's store in Brooklyn and it's still (ONE YEAR LATER) fighting for this refund. I received all my refunds from other companies I made purchases from using the same bill of Laden but Ashley's is the only one giving me the runaround. If I don't call to check on the status I won't find out that additional information is needed.

I am not writing to "yell" at any department or have any one person affected. I just feel this story should be received as high up as Ashley takes severe customer complaints. On Friday July 14th I went to Ashley in Laguna Hills, CA to look at lamp tables. The great news was that everything in the store was half off. I found a table I wanted but then started contemplating purchasing a full bedroom set because of the great deal that was going on. I found some items I liked, a bed that I loved, and knew I had to return with my husband when he was free. My husband and I came back on Sunday the 16th and after some perusing, decided on the bed I originally loved, a mattress, 2 night stands, a chase, and a dresser. The bed was a large upholstered headboard that did not have other items with it, so the other items were from a completely different bed set. I also still purchased the small lamp table I had originally set out to get.

We bought an Ashley Furniture Mattress last year. The mattress began to sink. The coils were just no good. We made a claim and in a few days they came to make a claim. The claims person ask about the mattress tags which we showed them. It appeared that one out of four tags was missing. This tag was attached to another tag that was intact along with two other tags. The claims department states that since the tag was removed, our claim can't be honored. We never removed any tags. The mattress came in like this. Now we are fighting to get a replacement mattress because the one we have is no good. We were better off buying one at a curb store for that matter. I will never buy from Ashley Furniture again, EVER!

Purchased two leather couches and was lied to by the salesperson. I was told they would come out and adjust or repair the new furniture. I called 5 days after delivery because arm on couch was loose. I have now called 7 times. There are lists they refer you to another person and never contact you. My ADVICE is don't spend a penny at this company.

I bought a coffee table a year ago and a few days into the year I noticed some white spots on the wood section of the table. Table is glass, wood and iron. Beautiful table. So I called Ashley to file a report they said call this number... They gave me the number I called, some girl told me she can't find me. I have to call Ashley again. I called back spoke to a guy this time. He was very nice. He took my information. I told him I called before and she said she can't find me, he said he will reach out to his department that researches customer info and I will hear from them in a few weeks.

We have read in the news about dogs and babies dying while being left in hot cars. I was driving in Maumee, Ohio on Friday July 20th and was appalled to see individuals standing at every street corner holding signs for a sale at Ashley Furniture. It was over 90 degrees and they were in the hot sun with no shade. It was disgraceful. Get some signs and put them in the dirt along the curbs, or find another way! I will NEVER shop at Ashley because of this and I have lived in Toledo over 50 years.

Purchased dining room chairs on 7/10 and was given a delivery date of 7/21 and was waived delivery fee because of price match on Ashley Furniture website. I was told I would get a phone call to schedule a window time so when the delivery date rolls around I am waiting on my chairs. I called and was told that it was put in as a pickup and it would be the 28th before they would be delivered. I told them that was unacceptable and I wanted to speak to the manager. That was an ordeal in itself!! Was given numerous excuses as to why I couldn't speak to manager and after about 5 phone calls from me later I finally got to speak to him but was no better off than before.

I am extremely pleased with the customer service I received from Ashley Furniture. I ordered an area rug in the Farmingdale, NY store on July 4th, 2017. I picked it up about a week later and as soon as I brought it home I realized I had a problem with it. I sent an email to an email address on the invoice... feedback@ashleyne.com. I received a reply the same day from Miryam ** and she called me the next day. She said she would discuss the problem with someone who may be able to help and I would hear back soon. In two days I got a call that I could return the rug to the Farmingdale store for a refund which I did that same day. What better customer service could they possibly provide? I was very pleased and I would definitely shop at Ashley again.

We ordered a couch and two chairs with ottomans on the 30th of June for delivery July 14. My husband took off work for the delivery. The day before the scheduled delivery, I called to confirm everything was on schedule and was told it was. The morning of the scheduled delivery, we received a phone call informing us that our chairs were back-ordered. I contacted customer care, and after a 4 hour run around, I was informed that they had scheduled a delivery for today, the 19th, after 5:00. I called yesterday and was told, yet again, that everything was on schedule.

I purchased my kitchen table June 28th, 2017. The table was not the problem, it was the unprofessional Ashley Furniture CONTRACTORS that delivered it and how I received passive resistance behavior from Ashley. One of the drivers damaged my door frame and didn't seem to be bothered by it. This is where it gets worst by the minute. I had to bring the damage made, to the contractors attention because they pretend nothing happened. THEN one of the drivers told me that he knows someone personally who could fix my door frame and that they will be by my home in a white truck later that evening! REALLY, you think I'm going to allow one's of your THUG friends to come to my home? This is coming from a contractor for ASHLEY FURNITURE CORPORATION!

First of all we got that leather couch that they said was leather but it's the one where they have the giant lawsuit against them because they're all peeling. Today we had a small microfiber couch delivered. It was damaged and they said, "Sorry. You signed for it. It's yours." How in the world do they stay in business?? Why aren't these people in jail??? I called the minute the delivery truck was pulling away when I realized there was a sticker stain on the front and there was absolutely no cushion in Parts where another couch was set on it. I told them, "Please send the truck back. This couch is damaged." They said, "Too bad you signed for it." WTF kind of company says that!!?? I'm absolutely livid!! I spent hours on the phone and was treated badly by every single person I just spoke with. They will never ever get my business again.

In my cart the items showed a price of $240 each. However I was being charged $300 each. I called your Online customer service representative and after spending 30 minutes on hold while the Customer service rep (Nick) spoke to his supervisor (Tracy) I was told they saw the discrepancy I was talking about but would not let me purchase it for the price stated on the screen. If you are selling an item at $240 why would I pay $300??? If your Customer service representatives agreed that the Pricing was an error, why not let me pay the price it's selling for!!! Would I throw away an extra $120 for no reason? I have purchased many items in the past but if this can't be corrected then I am done with Ashley Home furniture.

My mother bought our kitchen table set from Ashley Furniture a few years ago because our old table didn't match the color of our new home. I remember the sales person there was not the most helpful but my mother insisted that it was the best quality for the cost compared to other stores. When they delivered and assembled the table and chairs, I noticed the chairs did not look like the ones at the store. When I contacted the store, they advised me to inspect the box the product came in and the image of the chairs in the box was not the same as in the store.

I ordered a sofa online which went smoothly. A few days later, I received 2 voicemails requesting that I contact them to confirm a delivery date. I called the same day in the evening and advised them that Thursday, 7/20 would work. The following week, Thursday 7/13 I received an email stating that my delivery is scheduled for 7/23 and if I had any questions about it to visit the store. On Saturday I went to the store and was told I had to call the same number back. Today I called and was told that I was speaking to the same person I spoke to when confirming the date and he told me that 7/23 was the only delivery date they had available. THAT IS AN OUTRIGHT LIE!!!

One star is too many. They delivered her bedroom suite after 2 weeks. She paid cash!!! Then they delivered the wrong furniture. For 2 days I was told it had not been delivered, said it had and your delivery men want it back because they gave us the wrong stuff. After 6 days on the phone long distance I told them we would pay the difference. They will not take a debit card over the phone, will not take a cashier’s check or money order through the mail. Well over 100 miles round trip to pay an extra 1033.04. Is this how they make a profit? WILL NEVER BUY ANYTHING FROM THEM AGAIN!!!

We had a negative customer experience where we purchased a floor model item and I had to return since the staffer that took it apart for transportation neglected to provide all the parts to us. Frustrating because this is not a simple around the corner trip. At the time the manager via his sales representative provided us a gift card for our troubles. Fast forward to July 14th, 2017. Go to the store to check out new couches and at least purchase a twin mattress. First the sales representative could not answer simple questions and would disappear us. Then when asking for items we saw online that matched the models on the floor they were unable to provide the same colors that were noted online. This felt like we were at a completely different store.

Furniture was delivered with lots of nicks and damages not readily visible. Some furniture items were never delivered, and expected delivery dates were not honored. Items looked as if they had been touched up. I spend over 8,000 dollars. Everyone is very polite but no one calls back to resolve issues. My parent accepted delivery on my behalf because of my work schedule. Please go to a reputable company, spend extra money because you get what you pay for!

One star because they have some really cute furniture and great deals. BUT. The overall experience/customer service has been negative enough that I wouldn't consider returning. June 1st we made a large furniture purchase (couch, loveseat, chair, coffee table, end tables, lamps, bookcase, etc). We spent quite a while selecting furniture, and then -due to an archaic in-store point of sale system- another lengthy amount of time paying for the items. After payment, we were notified that we would not receive our furniture delivery until July 11th. 40 days? Ridiculous, but after all the trouble I couldn't fathom canceling the order and just walking away.

About two years ago I purchased two sets of mattress from Ashley Furniture in Middletown. One of the mattress sunk in. I reported it to Ashley and the protection plan and they don't cover. It's just so surprising to me when you're at the store they con you to buy protection plans that cover anything and everything and once you walk out the premises your purchase has no value and their word goes down the drain. Leaving you with a debt and a poor purchase. This is the second incident I have experienced with them. The first was with a sofa cushion and had the same end result not covered. Their customer service is the worst and their furniture is poorly made. Ashley Furniture it's just for appearance not for use. I am absolutely upset with this company, they are a rip-off and so is their protection company. Should go out of business! Consumer BEWARE. They will rip you off.

There are no words to describe how horrible this place was, I spent 2200 on a bed and a chest. The headboard half of it was unfinished when delivered, had to wait over 2 weeks for a tech to look at it and tell me, "Oh it wasn't painted right," duh, so now another 2 weeks for a new one. Chest has defects yet they will not exchange. I have argued with every idiot you can think of and can't get anywhere, lost a loyal customer for years. You are by far the worst I ever dealt with.

We bought a sleeper sofa on 06/28/17 for delivery on 07/12/17. They just called and told us the floor model we bought had to be ordered from the factory and wouldn't get here until the end of the month. So we have gotten rid of our excess furniture in our den in order to fit the new sofa. So we are out of the use of our den for three weeks. They told us they do not sell floor models. A bold lie. We went by and the floor model we had agreed to take was no longer there. We will never do business with Ashley again.

Ordered a $1200 couch and it was said to be delivered in 1 week. Took 3. Upon delivery, a foot of the couch was missing. It was outside, torn up. I had to just find a screw and screw it on because I did not want to deal with it. On top of this, some fabric on the back is torn. Paying $1200 you expect to get the best, unscuffed couch. I guess Ashley's sees differently.

In February 2016, I was overly excited to enter in the doors of Ashley Furniture to make a purchase for my girls. With the money I worked so hard to save, I had purchased 2 twin beds, a dresser, and an nightstand. My sales rep Jaeson, at the time was very helpful, very friendly and went above and beyond to help me with making a final decision with my purchase. It wasn't until the day the furniture was delivered that I started to have trouble with the quality of service provided.

We recently purchased a new Mfg. Home and are trying to outfit a living room! We found (what we thought) was a good quality, nice looking set. Much to our dismay, we did NOT thoroughly examine it before signing the delivery. The chair I will 'grin and bear it'!!! The loveseat, I have been waiting 13 days for someone to pick it up!!! It is cruddy!!! The right side is almost 2 inches off from the left side! Horrible workmanship! Since we are retired military, we went thru our base exchange thinking that would be best! Wrong answer!!! It makes it even worse! I will NEVER purchase a Ashley product again!!!

Wow! This place is an absolute joke... Do not buy furniture from here. We had never been in one and stopped in, everything was on sale. I had to think about other purchases but saw an accent chair priced at $339 I wanted for a guest bedroom. The rep Damian in Fort Wayne, Indiana sold me the floor model for $170. Right after leaving I saw it listed on their site for $148. They are literally just con artists trying to make a buck. Do yourself a favor and shop at a reputable store. Seriously go to Kittle's etc.. Nice thing is I was considering a 5k set and wanted to think about it. Good to know if they are willing to rip me off over a silly accent chair they are a total joke and did us a huge favor. Do not shop there for serious purchases!

We went in to purchase a sectional, we were approved for one amount and told wait for the 4th of July sale. We came back two weeks later with our downpayment and they couldn't find our paperwork so had to run us again but when they did a way lesser amount was approved and they wouldn't honor anything. She said previously she would honor it... also this trip she is saying we need all this paperwork that before no one ever mentioned or we would have been prepared... needless to say we went elsewhere but it's very upsetting.

Thank you for proving my point Madison. Yet another person we would have to explain this situation to. However Brand new furniture has been delivered at a discounted price. By actual professional delivery drivers!! Not a scratch, thank you. We have been very well compensated for a month of hell....But all said and done, I would of preferred a smooth transaction and paid full price, then have to go threw all the stress of this mess. The sale doesn't end on the floor, it ends when its safely in the customers home...Don't underestimate the value of your delivery service, this whole situation is avoided if it was delivered professionally the first time.

Our experience with Ashley Furniture has been awful. First of all it took five weeks for 5 pieces of furniture to come in and over $3,000 in money spent. We were called four different times, with delivery schedules set up, only to have each one of them cancelled. The first time the delivery was cancelled no one even called to let me know, I had waited most of the morning and decided to call customer service myself only to be told the delivery had been cancelled for some strange reason. They rescheduled it. I took off work again and waited, no one called, no one came by so I called customer service again only to be told one of the pieces had not come in yet when in prior conversation a week earlier I was told everything was in. So they rescheduled again.

Just a quick note: shopped Ashley in 2016, bought a dining table that was delivered with chairs where legs were unstable and scratches on the table top. We were not @ home when furniture was delivered. Dining set was completely wrapped in plastic so flaws were not easily available to see. Called to speak with manager in Carlsbad, CA. We were told Ashley does not accept returns. PERIOD! We will never shop Ashley again. La-Z-Boy carries much better quality and more variety, and a return policy. Ashley carries JUNK!

We purchased a couch and loveseat from the Huntsville (TX) store. We felt we were buying the best because we had heard nothing but good about Ashley Furniture. We specifically asked if it was leather and was told it was which wasn't a lie since it was covered with leather thinner than a sheet of paper. The furniture was hardly used and definitely not abused. You can sit next to it and watch the thin layer of leather pop off. Each day we have to sweep the pieces off the floor around the furniture. Definitely will not buy anything from any Ashley store again. If you want pictures email me and will be glad to forward them to you. BUYER BEWARE.

My experience with Ashley and GBS started in October 2016 and is ongoing. I bought an extended warranty as recommended by Ashley. There was a rip in the leather of my sectional sofa at which time my husband contacted GBS for repair. They inquired as to the date the rip occurred. My husband gave the month we bought it in error instead of the date it happened. The answering party advised that the damage needs to be reported within 30 days of occurrence so they would not be able to do any repairs. I called with the correct date and was advised they would take care of the rip as a one time courtesy. After waiting many weeks, I received the leather that needed to be replaced. They sent a technician to my home for repair at which time he broke the clips in the chaise portion of the sofa requiring the entire piece to be replaced.

We ordered our living room furniture the beginning of June and was supposed to receive it by the 22nd. They finally get it delivered and go figure it is the wrong recliner, not even close. I've been calling multiple times to get it figured out and all they can do is transfer my call or hang up on me. If I can get through this last time I'm canceling my order and going somewhere that can get it right the first time. This place is worthless and not worth stressing over getting the right item on time. If I could I would give them negative 10 stars for how horrible our experience was.

On Wednesday, July 14, 2017, I proceeded to shop directly from an Ashley Furniture HomeStore. When I initially entered the store located at 10921 Hull Street Road, Midlothian, Virginia, the salesman stationed at the door neither greeted me, nor offered to assist me. I proceeded to the kiosk, and entered the necessary information for the sofa and loveseat I was interested in purchasing. The kiosk then directed me to complete my sale via a sales associate. The aforementioned salesman then proceeded to assist, but after a few minutes of entering my order, he obtained the assistance of **, manager. In order to check to see the balance, ** immediately asked for my Ashley Advantage credit card. I inquired of ** as to whether this was to verify if I, in fact, knew my own credit card balance. Ignoring my question, ** then stated my balance to me in the presence of store employees, and other customers.

We have been customers of Ashley furniture for over 12 years. We have spent over 30000$ over the years. In 2015 we spent 7000$ on a leather sectional. Bought the extra warranty. The furniture has been fading away when you get in and out of the seat. It looks horrible. I contacted Ashley Furniture and they say it is scratches. They are 100% wrong. They refuse to replace the two seats that have faded away from getting in and out of the seat. There is no sun that hits the couch to make it fade. I am so disappointed in this company. I have always recommended them. BUT no more. I have ugly furniture now. Thank you for nothing.

On June 10, 2017, I purchased a 14 piece bedroom. After looking over the itemized list I counted 13 pieces. King panel footboard/rails = 2, headboard = 1, dresser/mirror = 2, night stand = 1, mattress = 1, foundation = 2, lamps = 2, pillow = 1, duvet cover set = 1. I called the store, the lady on the phone, and the manager counted 13 pieces. They told me I was missing a throw. I called back to get it ordered, just to be talked over, rushed off of the phone and told that I'm not missing a throw, but that the duvet set, which contains 2 pillow covers inside the set count as 3 pieces.

I purchased 2 love seats from Ashley Furniture in Tukwila WA. This purchase was suppose to be on 6 months no interest, $100.00. The sales man was very clear to Victoria in the office of the purchase terms. I gave Victoria a personal check for the $100.00 and she replied that she did not know how to do a personal check, so I pulled out my debit card. When she handed me the paperwork she had actually ran the card for the total purchase price. I told her, "No this is suppose to be 6 months no interest with $100.00 down." She then replied that the sales person had not told her that, then said, "Just a minute" and proceeded to page the salesperson.

I was extremely dissatisfied with the service, no-returned calls, ordered furniture pieces (of $10,500,00) missing, damaged etc. Despite our frequent calls, it took weeks to finally learn two pieces had been damaged. One delay after another. One "power" recliner was delivered and "we" discovered it didn't work. That required another 2-week delay to await repairman. Then came the ongoing missing decorative pillow. Everything became, what seemed to be an endless "battle".

I bought and paid for two end tables at Ashley Furniture in Brandon, FL and they were delivered this morning. My husband received and signed for them without thoroughly checking them over. The first one was dusty and when I removed the sticker it left a residue that had to be rubbed off. When I checked the second one the door fell off and it had quite a bit of sawdust inside. I immediately called the service number and they said I would be receiving 2 screws and a door in 7 days. Ashley Furniture works under the pretext if you sign the paperwork you take responsibility. These end tables are the first and last items I will be purchasing from Ashley. So incredibly disappointing and frustrating. The local furniture companies and Wayfair bend over backwards making their customers happy.

My father purchased a sofa, loveseat and recliner from Ashley Furniture about 6 months before he passed away in 2013. He also purchased a Gold package from Guardsman. I took the furniture and talked with Ashley furniture and showed them the death certificate and my responsibility of taking over his debts and they said because of the circumstances the warranty would transfer after speaking with Guardsman. Fast forward to 2017 and the leather surface on the couch and loveseat are peeling top layers (very cheap in my opinion). We filled out all the paperwork and sent it in.

We purchased our first 9 piece dining table set table from Ashley. We had purchased from Rooms to Go in prior years and have always been pleased with the quality given the price point and having young kids at the time. We decided to upgrade our dining room table and pay a little more hearing that Ashley was of better quality. Barbara was very helpful with our purchase. The dining table was beautiful in store and of good quality. The table delivery was scheduled quicker than I anticipated.

I purchased a Power Lift Recliner from Ashley Furniture HomeStore @ 7780 Cicero Ave Burbank, IL 60459 on 2/25/2017 through **. I also purchased the warranty. I called and filed a claim in 3/2017. I sent photos (6 times) and made phone calls (8) trying to get the recliner repaired or replace as ** stated on date of purchase. As of 6/16/2017. No repair, no resolution. Every time I call Ashley Furniture, Customer Care and the Warranty Dept. I am always told, "I will take your name and number and someone will contact you about the issue." No one has ever contacted me. I have always had to do the contacting. I want a full refund. Ashley Furniture HomeStore, Customer Care nor Warranty Dept do not honor their stated and printed merchandise resolutions.

Bought a sofa and chair from Ashley and it was delivered by them. They did not give the option to pick it up. Allowed they them to deliver around the back of my where no one goes. I have mobility issue so I did not follow them and the truck was totally out of view. The delivery seemed professionally done. Two days later I noticed my 13hp 4000psi pressure washer was gone. This a very heavy unit. It was there 3 days prior. After a inspection of the area, I realize the delivery pair had stolen the washer. Informed the store of this twice in person. Once with an assistant manager and later my salesman with the store manager.

We purchased a coffee table and 2 end tables from Ashley which were advertised as concrete tops. When we received them, they were FAKE concrete and damaged with extensive scratches and also the wooden legs were damaged. We waited 5 days for them to get back to us and they will now not return the tables. We spoke to a rep on the phone and they agreed to return them and credit our credit card back minus the 10% restocking fee. 5 minutes later they called and said no. Terrible customer service and will no longer purchase from them. We bought all of our furniture from them in the past and have just moved across the country and are purchasing a complete house worth of furniture. Luckily for us, we will not be purchasing it from Ashley.

Don't buy from Ashley, the quality of their furniture is awful. If you decide to still purchase, don't bother with the extended warranty. I purchased a dining table with four chairs for our eat in kitchen. Since this was going to be the table we eat at daily, when offered to purchased the extended warranty I agreed. After some scratching from wear & tear, I called to make a claim and they said since it's been progressive and not within 14 days they don't cover it. Waste of money.

On June 2 my husband and I purchased the Quinden poster headboard, poster storage board, headboard panel, rails, dresser and two nightstands with delivery total cost of $1774.68 - we did not finance. We were told it would be delivered June 14. On June 13 I received a call that the foot storage board was broken in shipping. Once the truck deliverers the rest and comes back they would THEN order the footboard. If they knew we needed one why didn't they order then. Later that same evening I received a call in regards to an email my husband sent. During the conversation she said they found a footboard and it WOULD be on the truck for delivery on 14 - next day.

When I say run, I mean run. The service we received in the store was great, the service after the sale was horrible. We bought a bedroom suite and before it was ever delivered the footboard was damaged. Asking when another one will be sent, we were given the "well the order's locked so we can't give you a time frame". They arrived after we had spoken to someone yesterday and they said that they had found a footboard for our bed and that it would be on the truck this morning... It wasn't.

We have recently moved and my son needed a specific piece of furniture, I called and got Billy ** - excellent choice! Billy was kind, helpful, knowledgeable, AND got us the best deal with delivery promised in two days! Awesome! So appreciative of the much needed help.

Chivington Reclining Sofa and Love seat items 8310488 & 8310494 - Items are not worth $600 each. Have had items a year. Through normal seating the inside lining has torn away on loveseat leaving you sitting at angle with no support. This will be 2nd time they send someone to fix the loveseat. Now wood joint in couch has somehow come loose leaving no support in back rest broken. Should have stayed with hand-me-down furniture, lasted.

If I could I would give a negative two stars, but I can't. My husband and I purchased furniture from Ashley Furniture in Louisville, KY in March. Some pieces were on backorder, so we were supposed to receive ALL pieces in April. Well, delivery date came and went, no one showed. I called, and apparently the person placed the date the day after to deliver. So, my husband took off work to meet them there. First, we did not receive the bed because apparently it was broken when delivered to the warehouse; 2). The foyer table was broken when delivered to our home, my husband made them take it back; 3). They delivered the wrong end tables, but we did get our couch that squeaked and popped in the middle. So, the woman at the Ashley Furniture store said, "We will send you another foyer table, and your bed should be coming along with your end tables".

Bought a full size mattress and the delivery was set for Saturday between 4 and 6. Called at 6pm and asked about the delivery and was told they are running late and would be there 7pm. Called at 7 and said they running late and would be there by 8. I asked the lady for a reschedule and was told it would be least another week.

We had purchased this dining room table model #AFHS-D714-45, had purchased the extended warranty also. After a year the laminate had started to lift off. We called service and sent in the pictures and they claimed they would not warranty due to moisture. I asked them how they would wipe their table and service said they would use a moist cloth. However the top is not warranted. How else do you wipe a soiled table?

I have been trying all day to get in touch with someone at the Niles store to ask a question regarding upholstery and whether they carried a product to clean my chairs that have an S-Code (Dry Cleaning). NOBODY answers their phone. I ended up calling the company's 866 - Consumer Service number. The woman who answered put me on hold and tried to get them herself. She was unsuccessful. I left my name and phone number, but have not yet been contacted by anyone to provide me with this information. NOT GOOD. :(

Purchased a dresser and nightstand and to save $75 delivery charge we picked up the items at the warehouse. Arriving at warehouse upon my request to open packages before loading into van that if we opened there we would not have any recourse as items could be damaged en route by us thus, we left in cartons, loaded into van, brought home and very carefully unloaded each box separately and carried very carefully onto drive and open dresser box, cover with thick blankets completely and carried into home to the bedroom. There we looked over the products for possible errors. The back of the dresser is slightly warped and the nightstand has a crack in the lower wood bordering the stand. Thus, I contacted the local Ashley sales rep and described my concern and disappointment.

The legs and back busted on one of my dining room chairs. I went to one of Ashley Furniture stores and talked to one of the representatives and she said she would send a tech out to my home. The tech came out a week later as promised. He took the chair and found the problem. The bolts used in the chair were too long. This caused the leg of the chair to split open. The tech then told me that he would send me a new back and leg for the chair. A month passed. I went back to the store and asked about the parts for my chair and they told me basically that I had to pay for their mistake. Ashley Furniture assembled all of the furniture that I purchased from them. I don't think that it should be my responsibility to pay for the parts.