Ashley Furniture Reviews

We purchased our couch, The Baxley, May of 2017. We had a good buying experience, however, once the couch was delivered, within 1 month we had to have a tech come out because the couch cushion on one side had “lost its air” as was termed by the service tech. We thought that would be the answer but after a few more months we started to notice the same issue in a different cushion. I called customer service and they said someone would call back. After some time and no call I called again and they sent out another replacement cushion and a tech came out. By this time we had trouble with more cushions. When the tech came out the second time he said the cushions that were sent were wrong. I also asked him if we replace the cushions this time how will it hold up versus the last one that was replaced? He said it would probably not hold up.

I have a major problem with Ashley HomeStore in Lithonia, GA. 2013 my wife and I bought bedroom set with two dressers. We also bought the warranty program from Guardsman USA. well, six months later the bed frame broke. I called the store in Lithonia, GA. Management was so rude and someone from the store came out 1 week later. Inspected the items and 2 week later a new bed frame arrived in mail. They refused to put together the bed frame so I put together myself. Well, couple weeks ago in 2018... the new bed frame broke also so I called the store again... it's under warranty but they said Guardsman was giving people majors about claims and Ashley had to dump them.

We ordered a chair on line, we got it delivered and it was very uncomfortable; we called the next day and got a claim # for a return; they said they'd be here in 48 hours. Here is 6 days later and nothing; hold for 45 minutes and hang up; emailed them 6 times and not one answer. I will NEVER shop at Ashley Furniture again; worst customer service ever!!!

I purchased a complete house full of furniture in November of 2016. Some pieces were shipped via UPS and the rest was delivered. I noticed I had pieces that didn't go with any of the furniture I ordered. The delivery company was rude and I noticed the quality was very poor. The dresser is very flimsy. I didn't get the bottoms drawer to my daughter's set and called to get that corrected as well. They ended up sending a set of springs to a bed I didn't own. I called back and they send a drawer for my son's set which was still wrong. I called back and they were supposed to return my call.

Less than 2 years old and will replace soon, just me and my wife, no kids and no pets, I travel half the month and condition leather every 60 days or so. We can't even open our blinds as the leather is so worn through the color, brown leather is tan where you sit. It is garbage. Do NOT buy Ashley leather furniture. You will regret it. We took advantage of no interest finance and furniture will not last the payments and wasn't cheap.

We purchased a leather rocker recliner, thinking it would be more durable. I wish I had read the reviews before the purchase, as a couple of days after delivery, the chair started squeaking, like an old, old wooden rocker. We called Customer Service and was told the first appointment opening was two weeks. We waited the two weeks, serviceman came, did some hammering, said wood was rubbing together, stopped the noise, but he hadn't even gotten down the street when it started again. Called the salesperson and was told that only Customer Service handles service needs. She was much more accommodating when we were buying. Called Customer Service again and the wait is a little over two weeks. I have had much better luck with Wayfair.

Mount Juliet TN store - We purchased the adjustable base for our queen bed and it has never worked. When we called the store we were told to call the manufacturer. When we called them it prompted us to leave a message then it said, "Unable to leave a message at this time." My husband and I have called numerous times and cannot get help from anyone until I complained to corporate and had finally got an in store credit issued which I was very unhappy with after what all we had to deal with. We just received what we bought to replace the base and are missing a cushion from the chair and were told the box spring is on back order. I called the store to tell them and was given “you will have to call customer relations” all over again.

A BIG NOOO... To Ashley furniture. Don't ever think to buy anything from their home store. Their salesman will do everything to make you fall prey and make you buy. Even you buy, they will give all promises for insurance, warranty etc. But in real world you can't reach them after the item has been delivered to your home. I ordered 3-seater and 1-seater sofa. On delivery it was not as sturdy as the showroom man, delivery guys told Ashley will call next day which never happened. Still I trusted them. After 2 months whole sofa has become soft - poor quality material. After multiple follow ups and horrible customer care... There is no response. They are asking me to reach them every time. I have given up hope. I would say - Go to Ashley at your RISK!!!

I love the furniture Ashley's make. However, the people that work for them are terrible with customer service. They don't respond nor answer their phone and when you do actually find someone to talk to they are rude. They messed up my order, never gave me a receipt. I had to go back and get one at the store 'cause no one answers the phone. Then when I get the receipt I noticed my order was not correct. I made them aware then they delivered my order and some of it was missing. I was told someone would contact me and they never did. I had to reach out to them to find out that what was missing was discontinued. If I can give negative stars I would. I will NEVER BUY FROM THEM AND YOU SHOULDN'T EITHER.

I bought a leather sofa and love seat from Ashley Furniture on July 1, 2017. I purchased an extended warranty on top of the first-year warranty. I was assured when I purchased the items that the warranty did cover scratches from animals should it occur as I explained I had animals. I even have a witness, my mother, that was with me when we were told this and bought the furniture on July 1, 2017. On June 14, 2018 City Furniture/Ashley Furniture came out to inspect where I had scratches from a cat. A repair shop that the furniture company uses was considered a subcontractor came out and took pictures of the damage. He then called City furniture/Ashley Furniture and gave them the information.

I purchased the Malakoff sectional and within the first three months of owning it the chaise cushion started pilling, called customer service and was completely back and forth and problem ignored and now here we are today the sectional is 3 months shy of being a year old and the whole sectional is pilling and extended warranty doesn’t cover it and Ashley corporate states, "Oh well it’s natural wear and tear." So screw customer who spend all this money on the sectional and the fabric of the sectional is crap! Definitely don’t recommend Ashley Furniture or this awful sectional.

Purchased complete bedroom suite and mattress & box spring on 4/21/18, to be delivered on 5/4/18. Dresser was delivered split in half, reordered & delivered a week later. The mattress & box spring were completely missing on shipment. Customer service, very rude & unhelpful, stated it would be 2 weeks before a mattress & box spring would be delivered. I went to Wal Mart & purchased my son a $90.00 air mattress & pump so he would not be sleeping on the floor until the mattress & box spring was delivered, 2 weeks out. My son had to rearrange his work schedule and miss half a day of work to wait for the mattress & box spring to be delivered.

Do not get furniture at Ashley Furniture. We ordered our furniture on 03/19/18, as of today 06/13/18 we still do not have all of our furniture. We were told the day that we purchased the furniture set it was in the warehouse and it would be no more than 2 weeks to get our furniture. It was 7 weeks before it was delivered and not all of it was delivered. They left a message for us to call the warehouse to schedule a pick up. It took two days for someone to answer and get it scheduled.

Well I wish I had seen these reviews, no wonder they are so bad. I purchased an outdoor table, chairs, umbrella and stand with protection plan last September. The first customer service went bad when they failed to deliver when indicated. I called the store and for some reason they had not scheduled it, then when 2nd delivery date came around it was without the complete set by the time it did come it was not in enough time for my event nor even be used for any of the season. When April came around we noticed that the top of the table was peeling off and the material underneath was pitting. I went into the store in Avon, Indiana because table still under warranty. I should say I tried to call the store but was on hold so long that I decided to get dressed, feed the dogs, gather all my paperwork and go into the store and all this time I am still on hold.

Wilcot Sectional- Corner Chaise, armless chair, loveseat: This is the worst sofa I have ever purchased. I wish I would have read the bad reviews before I decided on this sofa. The cushions are lumpy after 6 months and the chaise cushions do not fit correctly. I have called customer service and the Lemay Ferry (St. Louis, MO) store and they told me it is not a manufacturing error. I don't understand as others with the same issues had the sofa cushions replaced. I guess sometimes it is a manufacturing problem and sometimes it isn't?? I guess it depends on who you talk to. I purchased the warranty which is a scam. I may have well as thrown $2000 in the trash can!

I was unable to sleep on the sofabed I bought for my studio apartment. The support platform under the foam mattress wasn't firm enough and gave me backaches. One week after delivery I tried to return the sofabed to the store where I bought it. I explained my problem to the manager and he said I couldn't return it. He later said he would take it if I spent another few thousand dollars in the store. The store prices are much higher than the same pieces that are on their website. When I bought the couch I wasn't told that the sale was final. I wrote two emails to the company but heard nothing back. I tried to give a review of the product's comfort on Ashley's website, but it rejected all attempts that weren't favorable.

This was the first purchase and definitely the last form this company. I wasn't informed at first that financing means to apply for line of credit from different financial institution. The second delivery didn't happen and they claimed to call me and reschedule for another day since I haven't received a phone call or spoken with anyone. I haven't receive any statement or account number or who am I paying and when. Horrible experience! I don't recommend to purchase from Ashley.

I purchased a bedroom suite for our extra bedroom and one of the nightstands was damaged in the box. I have called and been on hold for 45 minutes twice (apparently they have very poor quality) and sent 2 emails. I was finally routed to some company that handles complaints because it was not Ashley. I was asked 5 times what was damaged and finally realized that saying "the side is busted" wasn't being clear enough. I told them that I wanted to return all of the furniture that has not even been used because their customer service was so terrible and was told once it was delivered it was not returnable! I was told I would have to keep the crap and that they would send a service tech out to see if it could be repaired.

From beginning to end, my purchase was a fiasco. I ordered out of the store in New Jersey to be delivered in Manhattan. I was told I wouldn’t receive any of my items for at least three weeks, so that’s several weeks for delivery after order. In my first set of items received, my nightstand was cracked and broken (see attached). When I reported the broken item, the customer service agent insinuated that I broke it. The process to replace it is to take pictures of everything and send it back MYSELF. Then and only then will they ship me a new one.

Purchased $5000 worth of furniture in December, also got the premium warranty. Warranty company says it's manufacture defect, manufacturer says it's not (after careful review). Lol. Company is a joke. Won't buy anything from them again. I'm still on hold (got hung up on after 57 MIN) and called back. I have time and a full cell phone battery so I will keep calling. Long story short, don't waste your money with this company.

I wish I could give Ashley 0 starts... After months of searching, I purchased a dining room table from Ashley Furniture. We have owned the table for about 6 months and it has numerous spots where the finish is coming off and small nicks. We do not often use the table so this was of concern for me. We also own a bedroom set with the same finish, that has no issues. So this led me to believe that this table must be defective. After calling repeatedly to talk with a manager of the Guest Response Team, I was hung up on. The manager did not offer any type of repair options or to even have someone come out a look at the damage. Then proceeded to tell me, "We cannot do anything for you. Your claim has been denied and the decision will not change." Then hung up the phone on me. I will never buy anything from Ashley again. Pretty sad that this company can't stand behind their products.

Never even get a protection plan from Ashley. We bought our couch and availed their protection plan for $250 and it says in the contract that it is good for 5 years. After a year, we needed to use it cause our 5 year old drew on our couch using a sharpie. They sent a technician to clean our couch. The technician went to our house and lasted for about 10 seconds before telling us that he is not going to clean it. That he will just replace the whole cover of our couch. We were happy to hear it. He said Ashley will contact us if it’s time for them to replace it. Months gone by and nobody contacted us.

Purchased a sofa set from Ashley Furniture about 2 years ago. Both couches are falling apart. The screws and nails used to hold the underneath of the couch together are too short and the couch is separating. The structure materials are cheap and frail. Very disappointed considering I paid over $1300 for the set. Had our other couches for 11 years from The Brick and they are still in better shape than this crap from Ashley Furniture!!!

Ashley Home Store is now on my list of companies not to do business with. 3.5 years ago we purchased a sectional sofa and purchased a 5 year warranty with it, well the stitching is failing and pulling apart on one of the cushions. Purchased at the Ashley Home Store in Draper, UT. Well we have moved to Somerset, KY in the meantime. Took the cushion into the local Ashley Home Store along with a copy of the receipt and the warranty, and they won't honor it. They said that warranty is not longer supported, so we called the store in Draper, UT. and they said the same thing. So I asked for my money I paid for the warranty to be refunded, "No can do," they said. So this is a company that does not stand behind their product or their purchased warranties. This is not a company you want to do business with!

Nice furniture, not great prices, but there is some moron running the business. They simply cannot get it together: They sell you a delivery in two parts but it doesn’t happen, they sell you courtesy but they aren’t courteous, you call their corporate office and in order to speak with a manager, you have to talk to the receptionist first and if she doesn’t get a good reason from you, the managers simply will not take the call! Are you serious???? Who’s running this chicken ** operation??? So far I’ve waited a month and when I spoke with the person who took my call (not the manager) she said the rest of my furniture is scheduled to be delivered in July!! That’s next month, today is June 1st!!! Gotta love them!!! Hey moron! If you happen to read this, You are an idiot!!!

Ashley Recliner started falling apart the 2nd year I owned it. The arms starting coming undone at the seams and you could see the wood on the chair, the footrest was the same way. It had come very uncomfortably. My back was hitting a board in the back of the chair and the board on the footrest was hitting the back of my leg. Never will I own another chair from Ashley!

I purchased bedroom furniture online from Ashley Home Furniture on May 18, 2018. I paid $129.00 extra for Home Delivery. I received an email advising delivery would be made on May 31st, 2018 between 5 and 8 p.m. I sent an email back requesting an earlier time on that day for delivery and received an email back stating, "We’re unable to predict that the estimate time of arrival at this time. You can track your delivery at **". We are not yet living in the home where this furniture was to be delivered and we live two hours away so we made the trip there in order to be there for the delivery. On May 30, 2018 I received a call from them saying the delivery window had changed to 4 to 7 p.m. and I advised that was fine we would be there.

I purchased $4,000.00 worth of bedroom furniture and a mattress from an Ashley Furniture Store l in San Antonio. After selecting the bedroom furniture, the salesman, Brandon ** asked me about the mattress. I purchased a king-sized Simmons Beautyrest. However, the mattress shown to me and the one I purchased were not the size height as the one on display on the bed I purchased. The difference was not easy to detect because of the different types of beds with mattresses on display.

My biggest issue is lack of communication on damaged and return of items. Email, phone, no response. Local store can't help with online orders. They are the same company. No phone calls answered. Five email attempts. NO response.

Last September I bought a table and chairs. The table was a dark coffee espresso color with 6 matching chairs. Shortly after it was delivered, we noticed that some of the chairs would totter. We decided to give it some time. The table developed white spots under almost anything, plates, glasses, vases, and even the salt and pepper shaker. When I called to get help, someone came out within a week to help. He played around with the chairs and told me to just put pads on the chairs, it would fix everything. Ummm, not really. As for the table, he said he would have to send it up the line, but I would get a call within a week. 10 days later I called back. I was informed that the damage would not be covered. I asked why. He said that I obviously didn't keep a clean house and had put hot pots and pans on the table. I admit my table isn't always spotless, I have kids, but I do keep it clean, and we have professional cleaners in every other week.

I will never purchase from Ashley again! Was sold a premium warranty with them through GBS Enterprise! A 5 year warranty for $159.99. It's a load of fraudulent services! Called to have my furniture cleaned for stains, and the sofa is falling apart! Supposedly this warranty covers all this! NOT! Was told it couldn't be done!!! Was sent to customer affair ha! Nothing being done! Went to the store here in Murfreesboro to protest this, brought my warranty with me that CLEARLY STATES all this was covered! ONLY to be told nothing they could do! WHAT??? So angry and disappointed in them and that they sell BOGUS FRAUDULENT WARRANTIES! NEVER AGAIN ASHLEY FURNITURE OR GBS ENTERPRISE WARRANTY!

I had my furniture for less than a year and boy it is junk. This seams from the cushions are coming apart. They are ripping. It is total total junk and the furniture is not misused. I am the only one here. I have tried contacting these people several times. He will not contact you back. I have a five cushion sofa and two are my cushions are damaged. I have contact them about replacement seat cover and no one get back to. Don't buy from them cause when you have a issue they ignore you. I will try again today. It will be the 5th time. It a very way fix just send me two new seat covers. I am sure it cost them maybe 50.00. I even buy them but they won't even get back to you.

They advertise a product (Hector sofa and loveseat) and price for the Memorial day sale. Then they call you the day before the sale even starts and tell you they don't have any! They try to replace the item with a substitute, but it's not the same. They kept advertising this sale, then reneged on the offer. Our sales guy was really nice though. I felt bad for him. Definitely not his fault. No wonder they need salespeople. I wouldn't want to work for this company either.

Bought a table and chairs from Ashley furniture, the legs on the table are terrible, looks like they were done by a child. It's really disappointing when you think you're going to get great quality and don't, I didn't want to go to the brick because of this reason, I thought Ashley furniture was better but they're NOT. The arm on my sofa has very little cotton in it, you can feel the cardboard, so disappointed. I will never go back there and I will advise other people not too.

Went to purchase a bed. Salesperson was quick to make the sale. Went to the warehouse to pick up purchased items. They did not have all the parts (bed rails). Went back to the store and was told that the warehouse didn't know what they were talking about. I THEN requested a refund and I was told refunds take 8-14 days to process when it took 10 seconds to make my payment.

On 04/28/2018 I purchased a bedroom set that was delivered on 05/8/2018. When the bedroom set arrived the bed rails were defective and the store said that I had to wait for the new rails to arrive. I called the store today and was transferred to their Corporate office where a Manager by the name of Kanita ** said that the rails will not be available until June 8th of 2018. I explained to her that when I ordered the bedroom set I was told that it would arrived on May 8 and I told them that this bedroom set was for my grandmother who moved out here on May 1st. I explained to her that the bed is for a 90 year old elderly lady who has been sleeping in my bed, which is too high for her, since she arrived and I am afraid that she might fall off my bed. Ms. ** continued to say that this is how they do business.

Back in 2016, My husband and I purchased a leather 4 piece living room set. Not even 8 months after the purchase my husband and I noticed the threading coming away from both the sofa and the loveseat. We called Ashley Furniture and was directed to Customer Care (what a joke). I claim for repair was filed and they sent a repair person out about 2 weeks later. The repair guy arrives to my home at 7:30 pm to repair the sofa and ottoman, so I thought. The guy says he can do the sofa but will have to come back and do the ottoman.

This place is really City Furniture behind the scenes - I will try and be as brief as possible - I strongly suggest shopping somewhere else. 4 out of the 11 pieces were damaged, 1 was missing. One month later we are still trying to resolve. It will take another 2 weeks to resolve they say. They keep making mistakes and we keep having to correct and guide them. Even two pieces we went to pick up ourselves were damaged, they never inspected them. The delivery people bring and take only what they want, not what the order says. They have been dishonest from the sale, each person telling us something different about returns.

I bought new dining room table in March. They didn't have enough chairs in stock so they had to order them. We were told the chairs would be in about a month, ok no problem. A months passes and no chairs and no phone call so I call them up and they say that they will be in on by April 27th and again no chairs and no phone call. So again I have to call and now they tell me May 11th. This time it comes in and they deliver it on May 16th. First thing I do after they deliver it is pull the 2 splices out to and it smaller. On one side after taking it out the table will not go back together again. Then I notice my chair is wobbling so I check the other ones and three of them wobble and not just a little. They sent someone to look at the table and boy was this guy a piece of work. Told me to put some felt under the chairs legs. Still waiting to hear back from Ashley Furniture to see what they say.

Ordered my living room and dining room set at Ashley Furniture. They had 2 separate deliveries for it because the dining room was not available until a month later. My living room set was scheduled for 2 weeks after my purchase date and when the delivery came, the delivery guys could not fit my couch in the freight elevator. I have stairs right night to the elevator so I asked them to carry it up the stairs then and they said their policy is only to deliver to 3rd floor via stairs and can't deliver to mine on 4th. They asked me if I wanted the rest of the pieces because they couldn't waste time there since they have more deliveries and to call Ashley's and deal with them on the issue. They took the stuff back.

When my furniture was delivered I asked them to be careful with my floors as they were brand new. They brought all in beds, dresser, mattresses, table and chairs, and a big electric chair. When it came to the love seat and couch they said they could not bring it in 'cause I was afraid they would scratch my floors. I'd can't you lay it on blankets and push them in. They said they was concerned they might drop them as they are so heavy when they would sit them down. Long story short I had to leave them sit in my garage till they sent someone who could carry them in. 1 week later they did. I called Ashley store with my complaint. Said manager would call me back. Guess what. They never did.

We order a new mattress back in April. Ashley Furniture told me it would be delivered on May 11th. They called to say the furniture would be a week late. They came in May 17th with the headboard and dresser. Never brought the mattress. When I called customer service to see where my mattress is they told me it should have been delivered and that they'd call me back. They never called me back. I had to call them back the following day. They said the best they can do is bring the mattress may 29th and offer a $150 discount. I will never ever show at ashley furniture again. For the amount of money I have spent this is completely unacceptable. They seem to have "no control" over anything over there. Twice I was blown off by the company in regards to where my bed is.

After paying for a TV stand with fireplace and 2 side tables, when my furniture arrived, I went to pick up and it was not assembled. The salesperson never told me that if picked up, it was not assembled. Then, my fireplace insert was not there. The warehouse guy told me I didn't order one. Yes, I Did! So, I had to go over to the store where a very nice salesperson told me they would fix the problem, and get me the fireplace insert. At that time, I paid the delivery fee, so my furniture would be assembled and delivered, so I didn't have to make another trip to the warehouse. The next morning, the store owner called and was very rude. She would not admit it, but I was quoted and paid the wrong price, and she stated she would not sell me that furniture for the price I paid.

Bought a recliner for my 90 year old mom, it was delivered on time. (You have no choice but to pay the delivery fee, can't pick it up at the store). Mom hated it, and in less than 45 minutes I called to have the drivers come and pick the chair up. My mom wanted nothing to do with it. That's when they started to pass the buck. First lady, Carol, said she would contact the drivers... I never heard a word; I called back after 20 min. and the second lady, Karen, told me I needed to go to the store where I bought the chair and they would take care of it, went to the store and was abruptly told NO RETURNS.

Purchased a mattress at the Ashley store in Elkton MD. We had the mattress delivered and after the men left I discovered it had mildew on one end. Call store and was told to take pictures and email them to the manager who showed the owner. The owner said it was dirty. I am a 62 year old woman who knows what mildew looks like. Instead of calling and apologizing he told the manager to tell me if I wanted a new mattress I had to pay $100 to have it delivered. Mildew and mold is a health risk. The mattress was $900 and the owner has no scruples or conscience to do this. I had purchased other furniture and customer service means nothing to this sty. If this is Ashley’s method of doing business it is criminal.

I was very hesitant to order from Ashley Furniture after reading the reviews. The outdoor furniture I bought is very comfortable, and the delivery process was great. I received a confirmation it was being delivered 3 days prior and the order was delivered on time and the crew was great. Very pleased.

On March 7th I received delivery for furniture purchased from Ashley, a three piece sectional which we paid over 3500 dollars with an extended warranty because of the power on two pcs we thought they might give out in a few year's time. To my surprise after 6 weeks in my home that only two adults live in material started separating from wedge nails or tacks have started coming out from sofa every time it shifts from weight I assume.

My purchase date was 4/8/2018, in store we not only witnessed a catty argument between two employees over who was going to get the sale from our purchase, but also had an extremely pushy employee trying to sell us any and every item we showed even the slightest bit of interest in. Upon purchase of our furniture, the delivery address was entered in wrong in the computer, we corrected the employee and watched as she changed it in the computer in front of us. A few weeks later, we received a call to schedule the delivery of our furniture, the delivery address was once again incorrect and we told them the correct one and had them change it before scheduling our delivery for 5/11/2018. The day before the delivery we got a confirmation call of our delivery time and date, once again the delivery address was wrong when told to us, we corrected it and had them change it for the third time.

Purchased a Power Reclining chair on 6/22/2017. This is 5/14/2018 and the chair is very uncomfortable to sit in. The stuffing compacted. Called the Ashley store to discuss warranty and was informed by a very rude customer service rep. that normal wear and tear was a customer problem and would be repaired at our expense. The chair cost over $1,000 and carried a one year warranty. We also purchased the extra warranty coverage which excludes almost everything. We should have read the document, our bad. NEVER BUY THEIR WARRANTY PLAN OR BETTER YET DO NOT VISIT THEIR STORE!!!

I brought a bed from Ashley Furniture, when it got to my house the guys were an hour late from the delivery window. It also had a rip in the bottom of the mattress and handprints when the guys remove the plastic from the bed. They call customer service to inform them customer service had all my information and said that someone would get back to me, that was 3 weeks ago. I still have not heard from anyone. I have called them numerous times and no one answers the phone. I am currently on the phone as I write this review. I have been on hold for 2 hrs with no one to answer the phone as of yet.

April 2018 went to Ashley to purchase a mattress & box spring for a guest room or a sometime a bed change for myself due to a major medical problem instead of me sometimes sleeping on my new sofa. The salesmen started off by showing us a mattress without saying it only had a cloth side. You could touch the side feel nothing but wire springs that was weird cause I thought, "Are we back to the seventies?" plus was like a rock. We said absolutely not. He next shows us a pillow top. Said no due to pillow tops seem to sag in middle. Next one was the one we picked. We laid on it. Seemed comfy. Had regular sides. When touch sides didn’t feel metal springs. Sides were solid plus I could use when I’m having a flare up or our adult children come home from the south when visiting (our son is 6’3 & 225lb) plus has a wife, we let salesman know this, so the first mattress definitely wouldn’t work at all.

I purchased a "Leather" reclining sofa and loveseat from Ashley Furniture in July 2017. The seats have been wearing terribly. I am not even sure if this is really leather as they say. I have leather sofas that are 16 years old that are in better condition than these, which makes no sense. Of course we purchased the extra warranty, so I called in for my "warranty" coverage and sent pictures. When speaking with one of the representatives, they told me "WE ARE HAVING PROBLEMS WITH THOSE". So to me this made sense. When the repairman came to look at it- he insisted that the damage is from my dogs. My dogs DO NOT go on my furniture. This was their excuse not to have to honor the warranty and their low quality manufacturing.

Purchase a Dining room set, living room set, and bedroom set less than one year ago from Ashley Furniture in Chattanooga. When the furniture was first delivered, it had a few dings and scratches, but they fixed all the issues. BUT, less than a year later, a bubble appeared on top of our bedroom dresser and then it flaked off. I contacted Ashley, as directed by our salesperson, because it was still under warranty and much to my surprise, after spending $1000's of dollars, I was informed that the bubble and flaking issue was not a factory defect and was the customer fault. They said it could of been the polish we were using to clean it. So, I guess someone needs to contact the company that make "Pledge" and tell them their product will remove finishes. Frustrated with Ashley Furniture for not standing by their products and warranty.

BUYER BEWARE!!!! DO NOT PURCHASE FROM THIS FURNITURE STORE! My husband and I purchased a $5000 living room set back in 11/2017. The coffee table, tv stand and end tables were damaged. It took 2-3 months to finally replaced the damaged tv stand and end tables. Almost 7 months later, we have yet to receive the replacement for the new coffee table. They have attempted to deliver the coffee table at least 5 times, but the day before or the day of delivery date, they would call us to inform us that the piece is either damage, not the right piece, delivery driver was lost, etc, etc.

This company is one of the worst companies we have ever done business with. We ordered a bed set (mattress and frame) that was supposed to have been delivered today on 5/8. We only received the frame. We were informed that the mattress would not be delivered until Friday 5/11 after waiting nearly a month to receive it. I asked if I could drive to the warehouse in PA and pick the mattress up myself and was told that they are closed but I am more than welcome to pick it up at 10 am tomorrow. The incompetence of this company is baffling. Please save yourselves a severe headache and order somewhere else. These people have no idea of what it means to assist a client.

We had the worst experience at Ashley furniture store. We purchase furniture from a Ashley in NY, for a house in Atlanta. Later we found out that Ashley had stores in Atlanta, and it would be cheaper to buy there and have the furniture delivered. Ashley said they would credit our account back and we could use the credit card in ATL. Once we arrived to a ATL location, they said the card was maxed out. Ashley stop taking our calls to find out why the credit never happened. It took months to finally resolve the issue. This is not how a reputable company should act. The bed we purchase from the Ashley in ATL, we had to return. They gave me a date of pickup, but never showed up on time. when I call the customer service line, they would tell me that they will pick up the bed the next day, but never show up.

My husband and I went to the store on Pulaski Highway in Baltimore on March 14, 2018. We were told 4-6 weeks for furniture. It’s week 9 and still none. I called at week 5 and week 7 and was told that it was late and would be delivered May 3. Still no call. I asked for my delivery fee back. Was told I’d get it after delivery (yeah right). Calling back this week, I’m very dissatisfied and we won’t shop here again.

DO NOT purchase anything from here and DO NOT be persuaded by their protection plan!!! Purchased furniture (bedroom set) 5 years ago (I know a while ago) but also purchased warranty - biggest waste of $300!!! Repair man came out and filled in some scratches with a wood marker (do not get me wrong loved him there was only so much he was ALLOWED to do) and told me he could not fix the rest because the dresser was warped from changes in temperature which caused the wood to crack!!

Updated on 02/13/2021: This is an update to my previous negative review more than two years ago. At that time, I stated that the furniture was ok but that the 2 delivery teams were horrible. The furniture has now already started to show signs of wear. Regarding their delivery people, I requested Ashley several times to have the manager call me. Each time I was told that he would call me. Nobody from Ashley has contacted me. Recently, the country’s leading consumer magazine rated walk-in and online furniture stores. Ashley was rated dead last in both categories, exactly where Ashley belongs. Do yourself a favor and don’t make the same mistake I did. Go somewhere else, anywhere else!

We bought an extended warranty and all we get is a runaround. "The guy will call you tomorrow," and he never does. The couch we bought is sinking and we can’t seem to be able to get it fixed. This company is terrible and has the worst customer care. I would not recommend them to anyone. I am thinking of going to small claims court to get my money back for the couch and the extended warranty.

I will never buy another piece of furniture from here again. I was lied to about the delivery date. My bed was missing pieces. They lied to me about the overall price. Called to see how many more payments I have left and things don't add up. Worst experience.

I called over a month ago and requested service on my daughter's dresser drawer. It does not close. I was told someone would be here on the 1st of May. I received no call and no one showed up so I called and they failed to send someone to our house, the rep was rude and he then said he would have to call me back with a new date which is beyond unacceptable. I had to take off a day of work for this for them not to call or show up. No one called me back of course with a rescheduled date. I had to call once again and was told I'll have to wait till the 16th. This is not ok and I will NEVER EVER BUY ANOTHER THING FROM THIS COMPANY. Beyond disappointed and disgusted with the customer service. I wish I could return everything and get my money back and if you ever do purchase their warranty package don't waste your time. They can't even bother to honor it.

I ordered two dressers and two nightstands for our master bedroom and a bed and a dresser for our son's bedroom. I ordered on a weekend and I was told I would be called on Monday with a delivery date. Monday came and went and I never got a call. Tuesday I called our salesman and he said that he wasn't sure about delivery he would call me back. Wednesday came and he never called. I called him again only to find out that he actually ordered the wrong dresser so he had to fix that and said he would call me back. Again he never called me back and I had to call him. At that time he told me that everything on my order would be delivered on May 1st. I asked him twice everything on my order will be delivered correct? And he said yes everything.

I had ordered a bunk bed for my daughter almost a month ago. They told us we had to wait to receive the bed since they did not have it in stock after we were told it was in stock. Now a day before delivery they call us up and say they have not received the bed. Have to wait another week. No other excuse and since we already paid for it we are stuck waiting until they deliver. Terrible store. Will not shop there again and also keep my friends and family from going. Hopefully the bed gets here this year so I can review it and my daughter can sleep on it.

My husband and I recently visited one of your stores located in Cary, NC... from entering to exiting the store it was an amazing experience. We were greeted promptly by an associate named Anthony and were quickly referred to what I thought was a department manager, later to find out CUB was the store manager. I've never had an employee anywhere that took the time to work with us the way CUB did, not only by showing his knowledge of the products but he did so in a very professional way, and the most important to me a friendly way. He had a way of making us feel like we were the only people in the store. If only every employee treated their customers the way Matthew "CUB" ** did, you would definitely need MORE Ashley Furniture Stores.

Approx. 2 weeks ago (April 2018) I purchased a faux leather couch and recliner from Ashley Home Furniture in Stockton, CA. I elected to pick it up at their warehouse in Lathrop, CA, which is approx. 25 miles from where I live. When I got to the warehouse (approx. 3 days after purchase) the girl who helped me (Tiffany) had me sign all the necessary paperwork. I had previously called and made an appointment for the pickup. They knew I was coming, but did not have the furniture upfront.

On March 2, 2018 I went to Ashley Furniture on Manchester Road. Sales Associate Steffie was great. I picked out dark grey sectional which consisted of the left and right chaise as well as the armless love seat. I was told that in order to get it for the price quoted I would have to pay for it that night. I paid with my debit card in full on March 2. The sales person that wrote the ticket out said that the delivery system was down that I would received a call on Saturday to set up delivery. I did not receive a call from that day forward. I was calling the store every day only to find out that furniture wasn't in stock. I requested a refund. I was told that it would take 2-3 week to process.

I am sorry I didn't check this website first, before I went to Ashley for my furniture. The sales rep dropped me like a hot potato as soon as she got my money so that when things went south, I had nobody to advocate for me. Deliveries came piecemeal, items were missing, I was promised a refund on the delivery fee and never received it, I had to wait weeks to get money for items left off the delivery refunded to me, they wouldn't let me cancel my order when I wanted to, and they just outright lied about many things. Don't go there!!

To make it short and sweet this was my 1st time making a purchase from Ashley Homestore in Gastonia, NC and will be my last. Salesman Jimmy ** said 8 pieces were available when I placed the order on 3/19/18 but it couldn't be delivered until 4/20/18 because that was the next delivery date available. No one ever contacted me so I called Ashley on 4/17/18 and the gentleman pulled up my account and, “Yes ma’am. Everything looks good for delivery on 4/20/18.” Well on 4/18/18 I received a call that the table and hutch was going to be delivered to me on the 20th but the 6 chairs were on back order but would be delivered to me on Friday, April 26th. Ok fine.

I would not recommend the store to anybody. I have spent up to $8000.00 at Ashley Furniture store in Colonial Heights, VA. I bought a mattress from them in February and the mattress has strings hanging from it. The mattress is tilted. The mattress is sagging. The mattress is yellow. The mattress has indentations down to the metal and this is what the MATTRESS TECHNICIAN stated that they sent to my house to inspect it. I have tried numerous times to complain to Ashley. When I called and spoke with Stephanie, the Supervisor in the Fredericksburg, VA office, she told me they would report it to the mattress company and they would ask for a credit or exchange. I am a disabled Nurse and Veteran. Have serious ailments having had surgeries on my knee and both hips replaced, and back problems (as I explained to them).

BH Furniture - Furniture Stores - 22 W Landis Ave, Vineland, NJ - I purchased a sectional from this store and financed it through Synchrony Bank. The sectional was delivered with a damaged recliner and wedge seat. The owner replaced the recliner and wedge after a complaint was filled with the finance company took approximately 2 months, during the time we waited for that replacement the corner wedge began to break apart at the seam. The owner refused to replace the wedge and sent a repair person who recovered the piece of furniture.

I will never purchase furniture with Ashley Furniture again. My first interaction with this company was through an in store purchase. To say the least the employees were rude and had no sense of professionalism. They could not even get along with each other and it’s sad they made that evident in front of paying customers. Them not being able to cooperate made my experience with them more tedious and longer than what it should have been. I shopped at a different location in hopes of better customer care. It was the same as far as the employees in the financing department not getting along. Which in the end affected me again. But on the bright side Ryan treated me great on the sales floor! Very polite and patient.

If you value Customer Service go with ANY company other than Ashley Furniture/City Furniture. They lie, plain and simple! Once they have your money they DO NOT care about you as a customer. We ordered a couch and it was delivered - it was hideous! Looked NOTHING like in the store! They refused refund and after enough complaining we had to pay 15% restocking fee and pick out a new couch and pay for a new delivery. Fine.

Do not purchase furniture from Ashey Furniture. I bought a king size bedroom set on November 26, 2017 and four months later on March 13, 2018 the bed frame that supports the mattress broke while we were laying on the bed (my husband only weighs 200 pound and I weigh 130 pounds) and we landed on the floor. To my surprise I notice that the bed frames and legs were made out of wood. I immediately called Ashley Furniture customer service and they told me I would have to wait two to three weeks to receive another wooden bed frame. I insisted that they send me metal bed frame because my previous bedroom set which I owned for more than ten years came with a metal bed frame support and never broke. Today, as I write this on April 20, 2018 I have not receive any frame. I was force to buy a metal frame on Amazon because I did not want to ruin my expensive mattress and which was on the floor.

My warning to anyone considering purchasing anything from Ashley Furniture. On February 18th my husband and I went into Ashley Furniture. In store, we were greeted by an excellent salesmen who assisted us in finding what we thought would be the perfect 3 piece couch for our home. Delivery date was expected and written on our contract for March 1st. 2 weeks from our order. We were notified that only the couch had arrived and the ottoman and sectional part didn’t arrive and would come the following week. Since we had removed our current couch we were in need of anything for our living room for our family to sit on. So we had them deliver the couch.

Valto sectional sofa - Ordered this sofa online from Ashley Furniture August 2017. Immediately began noticing problems, emailed Ashley online, but received no response. Contacted Ashley again in September, October and November. No response. Did a Yelp review and Deanna ** from Ashley contacted me. We corresponded back and forth, then a "craftsman" from Ashley came to my home in February 2017, took pictures then we never heard from him. Contacted Ms ** again, she informed me she is with the delivery department and could not do anything more. The fabric sewn on the backs of each section does not fit, the sections will not stay attached, the reclining mechanism makes noise, and the seat cushions are failing. I asked to exchange for a better sofa and would be willing to pay the difference. Ashley won't do that. Ashley Furniture does not appear to be a reputable company and is unresponsive to customer problems.

If you’re ordering furniture and expect it anytime soon - DO NOT order throughout Ashley Furniture. The given timeline for my order to be delivered was just under two weeks - which is not bad. But when it didn’t come in the day they told me it would (after staying home from work) I called to see why and they had all sorts of excuses... So I set it up for delivery again - and it still didn’t come on the day it was supposed to. So I called to cancel the order and they said they would have it to me the next day. I called today and they are now telling me they can’t have it delivered until next week (a month after I ordered it and over two weeks past the day they said it would be delivered).

We purchased Ashley Sofa and a full size bed frame (made of wood). After delivered, the sofa is ok but the bed has strong chemical smells. The bed is purchased for my son. He cannot sleep in his room as the chemical smell is too strong. Now, 6 month past, the bed still has the chemical smell and nobody want to sleep on it. This is very frustrating! I will NEVER buy Ashley furniture AGAIN!!!

We are updating our floors and house in general. So exciting. I found a great sale on the Ashley Homestore website on March 30 and ended up ordering the perfect media chest for our primary flat screen located in the first finished room. I chose not to pay the exorbitant charge for a home delivery, instead paying $25 to have it taken from the distribution warehouse to my local store for pick up. April 13 was the target date. April 13 arrived, no phone call. I contacted the local store, was directed to the warehouse. My media chest is sitting at the distribution center with promises of it being delivered to the local store on April 20. It's not the end of the world as we know it, but how difficult is it really to send a truck to one of its own stores on the date promised? The sales associate set the date; I didn't request it. This is a DIY project, so every inch forward is hard-earned. The joy has been sucked out of my happiness bubble. Bummer.

I purchased furniture $5000 worth to be exact. Delivery day came. I got a phone call stating that my sofa would not be delivered because upon inspection it had a rip in it. I said no problem. They said they will schedule another delivery for the new sofa but my other items would be delivered. Well I took a day off to have my furniture delivered that day. Now I’m being told that they cannot accommodate me with a 2 pm or after Delivery being that I don’t get off until that time. I think it’s very unfair. I did everything I was supposed to do. I was home and ready to accept delivery and because something happened on their end it’s my fault and now they won’t accommodate me. I have to take another day off of work to receive the remainder of my furniture or get a refund.

I purchased the protection plan and now that they agreed to give me a 1500 dollar store credit after I paid Guardian 370 dollars to buy the damaged furniture. Ashley said I have to pick up the furniture in N.J. because I moved to Schenectady NY and they won’t deliver. How can I drive three hours to NJ and rent a truck to do it. When I brought that up the assisting manager Bibi said there is nothing they can do.

We finally went to Ashley, me reluctantly, looking for a bed. Actually ended up with bed and couch and was excited. A month later still no furniture. We tried cancelling before that after I realized hubby never got paperwork. Storeperson he talked to said we had to wait till delivered to their warehouse. We called finance company who explained we do not pay anything until delivery at our house. Now up to date; called finance company to cancel contract as our finances have changed (unexpected emergency bills) and they got a hold of store manager who said we were responsible for paying for furniture we don't have and then HE hung up. We will never ever do business with Ashley Furniture and DO NOT RECOMMEND.

Sofa - The warranty is no good. I was at the store and they said every is cover which is a lie. I called the company and they couldn't help at all. They said it has to be out of pocket. Don't get the warranty. Not worth it at all!!

I have had problems with every piece (Living Room Furniture Set) I purchased at Ashley. The cocktail table(s) were missing parts, the drawers didn't align properly, there were scratches and discolorations in the finish, it was missing a spring, and does not stay in the raised position. This the 4th one delivered, I am still waiting for it to be fixed. The area rug still has creases that will not come out. The end tables had blemishes, and the finish needed to be sanded and re-sprayed with varnish. One of them had to be replaced. The 3rd party repair company refinished 20% of what was wrong, and refused to fix the rest. The sofa was missing the electric motor to recline, and they just replaced a torn leather panel on one side - after several conversations and requests. The loveseat has a puncture in the leather. Ashley says it's their warranty company's responsibility, the warranty company says it's not - meanwhile, I'm still waiting for a resolution.

Well, this is the last time I ever purchase anything from Ashley Furniture, Shallotte, NC specifically. I am writing this in regard to their customer care and the fake cleaning warranty that they sold me when I bought my 2 couches. When I bought my couches for our beach house, they sold me an extended warranty to have the couches cleaned in the event they ever needed it. They sold it on the premise that if I rented my house out, then I wanted this service. When I called their customer care, they had me call their "Warranty Company" - Furniture Care Protection (FCP - 888-705-4001).

For the last week I have experienced the WORST customer service I’ve ever seen from any company. I ordered a dresser and was delivered the wrong one. I took an entire day off work so I could be there for the delivery. Then I was told they couldn’t re-deliver the right one for another 1-2 weeks! I had to call multiple people and they eventually agreed to deliver it Tuesday. I told them I could only be there in the afternoon. They said that was fine. I got a call Saturday saying they were delivering it in the morning. I said I couldn’t do that, I was told I could get it delivered in the afternoon. They said I was given “false information.” They requested a delivery time change and it was denied.

Contrary to the mostly critical reviews we read before the store visit, we decided to visit the Ashley store in Woodbridge, VA anyway. Staff was very friendly, and Robert, our sales person was very pleasant and professional. After a brief conversation with him, he guided us to a living room set we instantly loved. In addition, we purchased a new bed, which wasn’t planned, but due to his sales expertise and a pretty good discount, we decided to get it all.

I purchased a leather sectional from Ashley Furniture HomeStore two and a half years ago for $3,972. After a year, and much negotiating with Ashely Furniture and Montage their protection assurance company, the couch was replaced due to the leather peeling and fading. A year and a half later the leather on the replacement couch has faded in the areas that are most satin. The furniture quality and customer service of Ashley Furniture are very poor.

I bought a living room, bedroom and a dining room from Ashley and they delivered the furniture and set it up and it was great until I called the company responsible for the service plan. They kept denying my claims saying because I have moved. I felt being punished because I changed my address. This service plan felt more like an insurance coverage than a service plan you call when you have a problem. Now, the reason I gave Ashley one star is when I bought the furniture at their store, the salesperson kept saying "this is a great service plan, and they will fix your furniture even if you took a pen and stuck into the sofa" and those were his exact words.

I purchased a bedroom set online after chatting with the online help to confirm that I could select a delivery date. I am purchasing furniture for a home in a different state and need the furniture to be delivered on a specific date. True as stated, I was able to select the date I needed for the delivery. The confirmation email came back with a different date. I contacted the customer service rep who stated that the area I having delivered to only delivers on Thursdays. I asked if they could make an exception, I asked to speak with a manager and was told that she could not escalate my call. To top if off when I asked that the order be canceled, she said she notified the store and they will contact me. I didn't order from a store - I ordered online. This was my first experience with Ashley Furniture and my last.

On March 31, 2018 my wife and I purchased a king size mattress, coffee/storage table, oversize recliner and oversize dual recliner loveseat that totaled $5478.20 with $199.00 delivery charge for April 6, 2018 clearly on our invoice. We sold and removed our living room furniture, shampooed the carpets to be ready for our new furniture and our bed as well. My wife became curious of what time Ashley would be delivering on the 6th and made calls to our salesperson Jose ** who told her he would call back in 10 minutes, but never did even after several attempts to call him. My wife then called their corporate office and talked to Christian ** answered our question with "we would not be receiving ANY furniture till April 13, 2018", this is a MAJOR inconvenience. We have no furniture!! Mr. ** was apologetic but could not answer any more questions, so we ask for his manager or supervisor, at first he was refusing in fear that it would get him in trouble.

Ashley furniture is stealing from their customers!!! I purchased a chair on Sunday, March 25; called and canceled the order at 10:00 A.M. Monday, March 26! Payment was $500 from my debit card, basically cash and the remainder from my credit card! I have yet to get my money back and heard all kind of excuses, including there was a holiday... Easter... Nice try, but no financial institutions are closed for Easter! What in this day and age would take over 10 days to give a former customer a refund on their debit card? And still the girl could not tell me when this money will be refunded to my account, which is now, thanks to their lack of customer service, my account is overdrawn!

I am writing this to express my frustration with customer service I received from Ashley's Norwalk Store Manager Rondell and TJ from Consumer Affairs. I placed an order with Rondell on February 9, 2018 in the Norwalk store where Rondell did what salespeople do very well and sold me furniture. When entering the store I told Rondell I needed the furniture ASAP because I had a condo which needed to be furnished quickly I could move in. He told me he could have the furniture delivered to me on February 23rd but if he could get it to me sooner he would. It sounded legit to me so I placed the order and went on my way. I tried to call the Norwalk Store the following days, but did not get in touch with anyone until Tuesday Feb 13th and when someone finally picked up she had explained that the phones were down.

Bought a dining room table from Ashley Furniture on black Friday 2017- table was scheduled to be delivered a week or so later. Got the table, looked beautiful. I was so happy with it. That did not last very long. I did my financing through Wells-Fargo, and before my first payment was due, the finish on the table started to peel off. I originally thought it was because I had left a glass of water on the table for a couple hours- not very long, not overnight, not for days, just for a COUPLE HOURS. I bought the protection plan, so I figured I’d give them a call to see if they could come out and fix it- what a surprise, the protection plan only covers incidentals- does not cover anything related to water damage.

My name is Jackie **. Amarillo Tx 79109. I purchased a dinette set from Ashley 4 days ago. I called on same day of delivery that the wood was way too dark in my home so I after talking to corporate offline I decided to go ahead and pay 25% fee and reorder another one in lighter color wood and they will not accept me returning it. That is not what the policy says. I have never dealt with people like this. I will never purchase another thing from Ashley Furniture and my bombers to other people will not be good.

I have a scheduled delivery between 8-12. I receive a text message at 8:34 reminding me of my delivery. There is a tracking option, so I do the tracking only to learn that delivery wasn't possible and the crew is on to their second stop. I called immediately. I'm told that the crew took two photos of my home to prove they were there and tried to call several times. They never knocked on my door, so I have no idea where they actually were. Then I got cut off and had to call back. Another person described the photos and they were of cross streets about a mile away, not of my home at all. I was told 30 minutes ago that dispatch would be calling me in 15 to see if I could be rescheduled for today. Still no phone call. I took off work today for this delivery. There are more reliable and trustworthy businesses out there. Use them.

I bought a sofa, oversized chair and ottoman from Ashley Homestore in Greenville, SC on March 13, 2018. After waiting 10 days for the furniture to be delivered, all three pieces arrived damaged! The sofa was scratched up on the left front and the front nailheads were not aligned. It looked someone who had had too much to drink put them on. The ottoman was scratched and paint peeling off in NUMEROUS places. On some of scratches, you could tell someone had tried to touch up the paint with a brown marker before delivering the furniture. The ottoman also was missing two nailheads. The oversized chair had fabric pulling away from the seams as well as more scratches. I spent $1939.89 on what I thought was going to be new furniture but instead all three pieces arrived damaged and looked at best like used furniture.

I spent 3k on a dark brown cloth sectional. I bought the one year service plan. After having it a couple of weeks I had all The cushion replaced because we could feel the wood. Shortly after my plan expired all of the pull gadgets were broken so nothing could recline any longer. I feel this was the 3rd worse purchase in my 46 years. Cheap quality although beautiful.

I went all the way to NJ to get a new twin XL bed. I walk in and the first thing they tell me is they do not stock twin XL bedframes and that they are available by special order only. I agree to order a frame with the foundation and paid close to $550. The salesperson said that delivery and taxes were included. However the delivery fee is actually $181 and the bed itself cost $350. They tell me that it would arrive in two weeks time. The delivery team was super friendly but it turns out the salesperson put the wrong size rails for the order, effectively rendering the bed useless because the rails are required to support the mattress.

Was pleased with the purchase at first. Serta I comfort King mattress and Ashley motorized base. Within 3 months the motorized base began making loud noises whenever you move. Checked all nuts underneath and they were all tight but noise persisted. Ashley sent tech out who did have the bottom half replaced. Seemed ok.

I had purchased a sleeper sofa from Ashley Furniture store online last year in May because I was in need of a new sofa. It hasn't even been a and the sofa has already broke, the bed frame became jammed and stuck causing one side to break off the couch. So the frame will no longer fold back into the sofa. I did call their customer care and was given a day and time frame for a technician to come out and take a look at the problem.

I recently purchased a kitchen table from Ashley Furniture in Orange Park, FL. Arrival date kept changing, no communication. Made several calls to find out what was going on. Ordered table on Feb 10, 2018 - Did not arrive to warehouse till March 23. Once it got to warehouse, I called 4 times to try and get delivery date for my table. They kept saying, "Someone will call you." A date was finally set up, store told me the wrong date, I took day off work and they called that morning said they only delivered to that area on Friday. I was so frustrated at this point, I cancelled my table. Got my money refunded. Customer service was horrible, lies and no communication. Do not ever buy anything from this company. You will be lied to from day 1.

I bought dining room set for 2000 dollars. Lasted 1 year. Chair broke with screw that are faulty unscrewing themself, and the insurance I bought platinum they steal your money 350 dollars and don’t want to cover anything. It’s awful that they let these thieves rob you. Thanks Ashley for nothing.

I got a living room... And they sold an insurance. 2 of the sofas got damage. Now I called and they told me they cant take my claim. DON'T BUY ANY INSURANCE. You just pay and they don't cover what they said. Very disappointed. Actually the lady at the phone wasn't very nice.

Purchased furniture from Ashley’s furniture 1 year and 3 months ago and the furniture is completely uncomfortable, cushions are flattened and when you sit you sink in. This furniture set is made very cheap and I spent thousands. Extremely disappointed with the company. They didn’t help me and could care less about my feelings. I even purchased a 5 year protection plan for no reason because it doesn’t cover wear and tear.. (ridiculous). So disappointed. I even called the store I purchased it at and the customer service I received was insulting. I simply learned my last time I will purchase anything from Ashley furniture store.

Ashley Furniture makes poor quality furniture and misleads their customers. I bought a dining room table there 6 months ago and the table stain is coming off in spots. When I called to make the claim under the 1 year manufacturer warranty, they said that the warranty was only for 1 day and there was nothing they could do. When I bought the furniture, no one said that there would be a 1 day warranty (except with delivery damage). The customer service agent said that limited meant one day. I am very disappointed in the service and the quality of the furniture.

Do NOT trust delivery times!! We bought our furniture in the first week of March. We were told that our furniture would be delivered by 3/20/2018. We had not calls about the delivery by 3/19, so we called. They said that the furniture would be delivered "to the dock" by 4/4/2018... And then they had another 14 days or so to get it to our house. On discussions with 3 of the staff on our original sale date... We discussed our timeline and were told they could meet it. Fail. Major fail. Ashley's did a horrible job in managing our expectations. I will never purchase a product from them in the future, unless they are loading it into my truck that day.

I have never been so offended or disrespected dealing with a company in my life. They delivered a faulty and defective product and gave the option of returning the product at a 25% cost to myself. I had numerous calls with their customer service line in Winnipeg and every time I called, I was told a new lie or misrepresentation. They are dishonest and do not respect their customers. I hate that I spent any of my hard earned money in their store. I would never go back there. Dishonest liars.

Not the best way to win over new customers! We placed an order 2 months ago for a delivery today Saturday March 24th for a kitchen table and chairs. We confirmed the delivery with the office and warehouse that we would be home to receive it. They gave us a 4-hour window from 1-5 pm so we arranged our Saturday to wait for the delivery. It is now 5 pm and no delivery!

My wife ordered a chair online, and was promised a choice of delivery options - WRONG - Thursdays only. So, we both took off work to accommodate the delivery. It was 9:30 PM before the truck arrived!! The delivery guys were in a hurry, so it wasn't until 5 minutes after they left that we found the chair DOES NOT RECLINE! I called them and they said to look for a release inside the armrest - WRONG! There is no release! But, by reaching up inside the chair I was able to manually actuate the recline function. So, guess my wife need to tip up the chair each time to release it. This will get resolved tomorrow! They will be told to come get the chair, make a full refund, or fix the recline function. More to come...

I ordered a bed and paid for delivery. They could never deliver at the time I needed, so I had to pay another delivery company to pick up my bed. I called Ashley Furniture and they said they would credit me for my delivery fee prior to me getting someone to pick it up. They never credited the delivery fee. Another instance - I ordered a couch and again they are very difficult to deal with getting delivered. I finally set up a time 1pm - 4pm. The drivers got to my place early and I wasn't there. They called me and I let them know I was stuck in traffic and would be there in 10 minutes could they wait. They told me they would. I got here and they had left. I called and they told me they would have to reschedule. Very difficult company to deal with. In getting resolution you have to stay on the phone 30 - 40 minutes to get someone to pick up.

Do not buy anything from Ashley Furniture if you want to avoid unnecessary waits and headaches. Good luck when returning items. Very poor service, they made two different files for me, when trying to look me up, they say, "I can't find you," they make me wait for a whole hour to finally figure out my file. Also, we purchased an item that was too large for our room, when we requested for return, they said it is not a justifiable enough reason, and we have to pay 25% return fee which we did because we were so fed up that we did not want to deal with it anymore. For the rest of the items, they arrived damaged with missing parts that we are still dealing with until today and who knows when it will be resolved.

I made a purchase from the Phillipsburg, NJ store on 2/24/18. Delivery #1 = 3/7/18 - The table came without legs which was a huge inconvenience since I already removed my old table. Delivery #2 = 3/9 - The legs arrived but did not match color of table. They promised to get them out to us ASAP. Delivery #3 = 3/21 (Not really ASAP) = New table arrived at 6:40 AM. They disassembled the existing table and set up the new table and left. I went back upstairs to shower, I came down 1 hour later to my puppy chewing on a razor knife and 1 of the 4 bolts that were removed from the previous table. I am not able to locate the other 3 bolts and I pray that the puppy hasn't swallowed them.

I am very disappointed with Ashley. I ordered a new bed set, mattress and dresser over a month ago. The delivery is not available on Sundays or Mondays (my days off). Understanding this, I set aside a date that I was told everything would be delivered. I got off of work early to make sure I was home during the 3 hour window. I found out THAT NIGHT that none of my bed set had been in stock, and so I would have to schedule yet another delivery when they came in. I have now had to reschedule my delivery FOUR TIMES after telling them that I would only be available after 5 PM. Their response has been "You're going to have to wait until the day off, and reschedule if that doesn't work for you". This is unacceptable. I will be calling again tomorrow to see if I can reschedule with a manager around my evening parameters, or I will be cancelling my order altogether.

Purchased couch in August of 2017. By December it needed repairs to the cushions for sinking. The tech came and restuffed it. By the end of the day it was no good. Customer support then ordered all new foam and a recliner motor which also went bad tech returned said he could not replace foam without new leather. So all leather was ordered and now my other couch broke so more parts were ordered. So about 1.5 months later after storing 2 large boxes, 2 bags of leather and 3 large bags of seat foam they fixed the couch I hope. The lack of urgency to get the parts and a tech to fix it was ridiculous. You would think they would want happy customers. I guess not. They offered to put a note in their system for a future purchase but would not reimburse me for the aggravation or lack of being able to use the couch. They stated, "Well we fixed it". I will never buy there again and advise anybody to avoid that place. You can get the same product somewhere else.

My experience has been nothing but horrible. I go in to buy my 5 year old daughter a bedroom set. They say that a piece is not in the warehouse and that they will contact me to give me an ETA. So a few days pass and no call. I so happened to be in the shopping center and decided to pop in. Well, first off a girl was trying to help me and she had a lot of questions and was asking other workers. One male worker in a suit was so nasty and unhelpful. He told her he doesn't know what I'm getting so he can't help and walks away. So that’s the first complaint. Then it turns out that the bed was discontinued. That's my 2nd compliant. Nobody called me to notify me. So, now I was going to let it go. And I'm waiting like 3 weeks for a piece to be in the warehouse.

I purchased a sectional at the Macon, Ga location. I was told you pay for quality. I was 5 months pregnant at the time and my friend drove me because I was unable to drive due to a subchronic hemorrhage. My cash purchase was Nov 30, 2014 and by my baby shower mid February there was already caving issues and pilling of the fabric and a broken board on the back of sofa side. The fabric is now separating in places. I bought the 5 yr guaranteed warranty and had every intention to call ASAP. However, I had a high risk pregnancy due to many things, found out 3 weeks after purchase at 24 wks gestation my baby had trisomy 21.

Ashley Furniture did not update their website for their customers to show the new warehouse address to go to pick up their furniture. When I called on a Sunday asking for the correct address to go to pick up my table they gave it out but did not bother to explain that the warehouse is closed on Sundays. I wasted over 2 hours of driving time. I am warning other potential customers that they need to check all pickup address information very carefully. Management staff are powerless to make the changes needed to correct the website information. Based on the lawsuits against Ashley Furniture, I do not advise that anyone give business to this company. There are better furniture stores to give your business to.

A few years back we bought a king size bed and of course, a mattress and box springs. The mattress was covered in plastic when delivered. Of course they talked us into buying a protective mattress cover, which we did. From the get go we noticed there was a dip and called them to 'come out' as it was under the warranty because we bought the mattress protector! They came out and said they would not replace because the plastic had a paint chip on it!? These people are snakes and we will never buy anything from them ever again. People do not buy a bed from these people, you will be sorry.

Purchased D Model 5780252 Zero Wall Wide Seat Recliner 12/29/19. Paid $552.94 which included $69.99 for Ashley Assurance Plan. Recliner mechanism broke after about 2 operations in 12/17. Contacted Ashley who informed us that we would have to contact outside vendor in Florida to access failure. Contacted Florida vendor first time 1/18. They set date for repairman. Repairman never showed. Wife called again, they set second date again no response either from store or vendor.

I purchased all my furniture for a 3 bedroom/2 living room house from Ashley's. I even brought extra insurance which is a total waste of money. The mattress was sagging in the middle within 9 months. I paid over 1600 for it and when the insurance came out to check my claim he placed a bar across the bed stating it needed to sag 1/4" more or they would not cover it. I weight 130 and my husband 205. I very seriously doubt that metal bar weighs what humans do and was baffled by their response "they would not cover such" as well as the master bedroom furniture was very expensive and one leg did not get stained by the manufacturer. I showed that to the insurance man and he stated that is not covered as well. It's not as if I could remove the stain to raw only on one leg but I just shook my head and said okay.

I was at first excited about going to Ashley Furniture but then it takes forever for the furniture to come in. It stated on my receipt when the furniture will be delivered but they said it wasn't the correct date. If I would have known that my furniture would take forever, I would have went to another store where I can get it within a couple of days. I will never again order from you guys.

So I was duped into buying bonded leather furniture when I went to Ashley in Turnersville, NJ looking for genuine LEATHER back in 2013. The salesman, Pat **, assured me this bonded leather stuff was better and more economical. He didn’t fully explain the service plan and I always feel like those extended warranties are a rip off so I passed. Shortly after buying, I got a second home in FL and spent the next few years there, leaving my 8 months new furniture at my house in NJ covered up while I was gone. Came home last year and within a month of using my sofa, the bonded leather started peeling off in one area and just kept getting worse and now the sofa looks horrible. It’s pure junk.

If you can find furniture at any other store please purchase elsewhere. Salesmen at Ashley Furniture are great. Once you purchase the furniture then you have to deal with the real store's personnel. Do not call the We Care number because they don't. care! Do everything you can to not buy from Ashley Furniture. I do not want you to get treated the way I was treated. Not even sure if they are done with me because still have not received furniture that I have paid for in full. CUSTOMER SERVICE WILL BE THE WORSE YOU HAVE EVER EXPERIENCED!

I bought a couch from Ashley for my children's home. The wrong color came. They insisted it just looked different in their home. IT WAS THE WRONG COLOR. Then months after the purchase, the frame broke. At this time it was just my daughter and son in law living there. Children were not born and both of them are not big people. I cannot figure out how this would even happen. They sent someone out to repair it. A short while later, it broke again. They should have replaced it at that time. It should have also been replaced originally because it was the wrong color. They did not stand behind the product at all. They were difficult to deal with.

We purchased the Marsilona dining table set and ordered 2 more sets of chairs to equal 8 totaling almost $1500 for everything. Soon after we had the table minus the few weeks we were on leave out of state visiting family (and this happened right when we got back home and actually used it), water spilled on it and it swelled up and warped. No dining table that you eat and drink at should swell from something spilling on it. The cracks on the table are bound to get some liquid in them when you even clean it. Shouldn’t have to worry about that. This isn’t worth it at all, especially with kids. And after reading the other negative reviews on it, this is the same thing happening.

I will go back to the store on RT40 whenever I need furniture. Congratulations Ashley Furniture for hiring Muhammad **, he’s one of a kind. I’ve worked in a furniture store (in the office). I know good Sales Associates.

You sign a contract that says they will not let you get your money back because the contract says the couch cannot be returned for any reason. WTF?!! I was suppose to get the couch today but due to delays I cannot pick it up until Tuesday. I tried to cancel but the store refuses to give me my money back. You are stuck. It has been over three weeks since I bought it and now another week to wait. I never buy something from them again. You will never get out of their contract. I hope this couch is a good couch. I feel they are shady.

Dont buy anything from Ashley Furniture because once you receive the furniture and have to deal with the warranty it's a joke. Our couch has been broke for 2 months with the claim processed and we still have 2 months to wait to get the parts. What a joke. And then you're told you can only use it once so I will never buy and I will tell my friends not to buy from Ashley ever again.

I tried to purchase a chair today and found out from the store associate that a $1300 pending charge on my Ashley Credit Card from November of 2017. I called Ashley Customer Service and I was told it will take 10 minutes to get your card credited. No credit yet from Ashley. I had a coffee table that was broken in shipment and had it returned and Ashley wouldn't credit me stating they didn't receive the item in the Warehouse which was not accurate. They would also tell me each time I called that they would have to research why the item was not in the warehouse.

I purchased $3,000 for furniture December 2015. I also purchased the five-year Furniture Protection Plan. I purchased the protection plan with confidence that if there were problems with the furniture, I had an insurance policy. After a year of use one of the recliners started having issues. I was told that it was past the one-year warranty and that the furniture protection was only if I damaged the furniture. Fast forward to March 2018 and I damaged one of the chairs because the recliner got stuck on the edge of the window seal ledge; broke the window ledge and the recliner seat frame. While waiting for Ashley's not so prompt service in honoring their protection plan, I further damaged the footstool because I had to use the stool to push the seat back on the chair, I tore the leather underneath the stool.

We purchased 2 end tables, a buffet table and a kitchen table and consistently on all pieces of furniture the finish flakes out of all routered edges. The customer service is beyond terrible and I wouldn’t even call it acceptable for our family dog!! ASHLEY FURNITURE does not stand behind their products!! Don’t be fooled by the smoke and mirrors tactics that they train their sales staff with!! I hope this helps anyone in a decision on their ASHLEY FURNITURE purchase.

I wish we had looked at the reviews before we purchased anything from Ashley. While the salesperson was very nice we feel we did not fully understand the terms of the sale. We were under the impression if we financed the sale we would get a bonus! We had purchased a couch and chair which had two pillows on it at the store. At the time we were under the impression the pillows were included in the price. The couch and chair were delivered on time and we had agreed to pick up the pillows at the store when they arrived.

My wife and I bought a sofa and loveseat for $2400.00 at Ashley store with the sale rep ** on 03/03/2018 at Ashley furniture home store at 18060 Euclid St, Fountain Valley CA 92708. The purchase was shipped and installed at my house on 03/07/18. I tested the product quality and found out that the cushions are not the same as the ones we tested at the store. The cushion are very soft and the leather are not as smooth as the ones at the store. I called the store manager, **, this morning and complained about the product and asked for return since the sofa can affect my back pain. She strongly denied that was the fact and rejected my request of return even though I asked to pay the shipping and restock. You should avoid this store when buying your furniture at all cost since they are not customer satisfaction store.

I made a purchase close to $2000 on Feb 21st. My sales person was Amber. I was there with my husband as we were picking a rug. The 8x10 Rug was hung at the time, I wasn't 10 ft tall to see what's on the other end and she never told me it was damaged. She said it was on sale. If you look at your cameras this will prove my word. She said rug will be delivered with the rest of the furniture. After 10 days furniture came, no rug. When called they said We are suppose to pick it up. If that was the case we could've brought it on the same day we made the purchase. And almost 2 weeks no one called for a reminder.

I just spent 1100 bucks on a double recliner couch from AHS in Jackson, TN. I got it home a couple days later and the back would not attach and allow the recliners to function. I called the store and they refuse to refund my money. They say they will order another one, meanwhile I’m home with nothing to sit on except a camp chair. Don’t do business with this company!!!

We purchased a Tempurpedic bed with a motorized frame from Ashley. Bed with box frame was delivered Dec. 21 & we loved it. Motorized frame was installed 01-23 making our bed miserable, we both have to brace ourselves from rolling out onto the floor. Motorized bed company, Glideaway is not a representative out to investigate. He immediately stated frame was too small for mattress. Ashley sent a representative out same result. I was never offered copies of these reports. Glideaway laughed at me when I reported problem.

I recently purchased a king bed & mattress from Ashley's Santa Rosa store CA. They initially delivered the bed, mattress with single foundation box and forgot the 2nd foundation box. So the delivery guys told me that the mattress will opened and installed when the 2nd foundation box is delivered. Within few days the missing foundation box was delivered and the delivery guys opened the mattress plastic cover to place it on bed. We found out Black stains on the new mattress, when I rejected the mattress I was told that they cannot take it back as the it was initially delivered by others i.e different delivery person.

I purchased a brand new twin recliner. Upon delivery my husband notice a cut in the leather. We immediately told the truck drivers and asked them to take the damage recliner back. They told us that they do not take returns. They only deliver. They further stated if we had a problem with the damaged recliner we would have to call the store. We called the store. Told us to call the service department for repairs. We had the recliner repaired numerous times with no satisfaction. The recliner leather has defects bad craftsman and workmanship. The edging and stitching is coming apart. You can see where the holes where the stitching is and the one corner it sticks out like a big lump and the edging is not finished.

Order table set. Scheduled delivery and received 2 confirmations for scheduled delivery. Received a text message. Order delivery date pushed out 2 days later due to my bank declining payment... but how when you charged and refunded 4 times before I called to confirm the payment was accepted. How when you have my money now... Horrible customer service. Left me on hold for 10 minutes and didn’t offer any resolution. I canceled my order. I rather spend money where they actually care for their customers' needs.

I purchased Ashley Furniture on Feb 25, 2018. I was set to have my couch, coffee table, lamps, 5 barstools and misc decorative items on March 4th between 2:15 and 6:15pm. I was tracking my order throughout the day as I was stop #10 out of #10. At 4:30 pm I received a phone call saying that the truck my furniture was on had been misrouted and I wouldn't be receiving my furniture that day. Mind you - I had donated my couches to Goodwill earlier in the day. We have company here from out of state and they are sleeping in our bed and now my husband and I don't have ANY couches to sleep on. I made NUMEROUS phone calls and was told a manager would call me back. He never did. So I made the 30 minute trip over to the actual store to speak to someone. I spoke to manager Geno (sp?) he was less than enthusiastic (granted I was angry). He did offer me a $360. refund.

Purchased a Wendota table in 11/2017. We picked the table up but did not take out of the box until our house was complete and we moved in. After a couple of weeks, we noticed the table was broke. I called the 1-866-787-7930 initially on 01/14/18 (actually called prior, but they were closed due to the snow) and spoke with a Keshia ** who asked me to email a pic of the damage along with the current address. She said she would let me know that she got the email. I did so on 1/15/2018. I never heard from her.

Wish I could give 0 stars! Worse customer service I have ever dealt with. They couldn’t provide a reason for canceling my order a day before it was supposed to be delivered! I waited all day for it to come but no one reached out and called me. They sent an email saying it was canceled not giving a reason! Taking my money out of my account and then saying they never did but provided me with details of when I should receive my refund.

I bought a rectangular table at the store in Falls Church, VA on January 19 and it was a nice looking table. It was delivered on time and the associates in the store were very nice. I got the table on the expected delivery date and got many compliments on the look of the table. Then on February 11th I contacted Customer Service via e-mail to initiate a repair because while I was eating dinner with my 2 small children the black decorative metal strip popped off the table and two small nails flew out. I immediately looked for the nails and luckily I was able to find them before my small children could step on them or pick them up. I was told to contact the home store where I purchased the table to ask for a repair. I followed the instructions and was able to schedule a repair.

Sofa stopped reclining 22 hours after delivery. Reclining sofa was delivered at 7:00 on Friday March 2, 2018. One side of the reclining sofa stopped working March 3, 2018 at 5:00. I like the sofa, however, I bought it for the power reclining feature. I worry if I keep it that it will always be troublesome.

The delivery time is horrible. I called & spoke to 2 representatives & a supervisor. The supervisor was so nice she was very helpful & nice with assisting me with the correct delivery time that works for my schedule. Ashley’s delivery time sucks!!! The computer generates it for when they are in your neighborhood but that time does not always work when dealing with WORKING paying customers.

Ordered 2 bedroom suites, dining room suite and a few tables for my living room October 29th 2017. Was told would take 4 to 6 weeks. I moved 6 weeks later to a new home with no furniture. Finally weeks later received dining room suite and dressers still no beds. Today March 3rd 2018 received final bed. I will never shop here again. I paid cash for my furniture and when I'd call to see why I hadn't received it they would give you the runaround. Do yourself a favor. Don't shop here!

I recently bought a living room suite and a bedroom suite from the Richmond Kentucky store in the first part of the month of April. And when I bought the stuff I paid with cash and was promised to have it all by the end of the month on the 28th and my wife called just to confirm that they would be there and was told the bedroom suite would but the couch and recliner would not be there till the 18th on March. It upset me but I let it go because they said they would bring my bedroom suite on that day so when the 28th came we were told they would arrive within the hours of 1:30 to 4:00. So I waited and at 3:30 they hadn’t got there so I called the store and was told they were running a little behind and would be there at 5:30 so I waited.

Bolanburg Dining Room Table set - This problem is ongoing since 2/3/2018. One of my chairs is ripped and sewn back together. The table smell of gasoline. Such a strong order. I called the Green Brook office. I think his name is Patrick. Very rude!! Loleen from customer service stated someone would be in contact with me. That was 2/20/2018. It's now March 1. Nothing. The 888-658-8848 number is a joke. Prompt 4 sounds as a fax number. With the message account holder is required to connect this call. I want my chair repaired now. And that awful smell out of my table. First time buyer and definitely last time.

After three months of phone calls, no return calls, multiple trips of them "passing the buck" they will not do anything about my Stearns & Foster mattress that has caused MEDICALLY DOCUMENTED PAIN in my, and my husband's, shoulders! They sell a mattress- which people use 1/3 of their life- and say they won't cover the issue or replace it because it is a "comfort issue". Are you serious!!! I have to get SHOTS into my shoulders to relieve the pain! That isn't comfort. That is a MEDICAL ISSUE! Rip off artists and POOR customer service!!!

This place is the worst. High pressure salesmen and horrible customer service. I just moved into a new apartment and they didn't provide me with any furniture in the house so I had to go and find furniture. I went to the Kearney location and they were so rude to me. I hate this store.

We went into the Ashley Furniture Roseville, CA store on 18 February 2018, the man we worked with at the store (Roger) was incredibly helpful. He walked us through the whole process and helped us pick out a living room set we liked. Other than this one individual at this store the entire place is a disaster. No one working here has any idea what is happening after you make your decision on the furniture you want.

I'm extreme dissatisfied with the services provided by Ashley Furniture Homestore. I purchase a new bedroom suite to which was supposed to be delivered this past weekend. Half of my furniture was exceptional; the other half, not so much. My dresser (pictured) was damaged in 2 areas along with the footboard (not pictured). Additionally, my walls (pictured) were damaged by the movers. While customer service is attempting to rectify the situation by sending replacement parts and a new footboard, the timeline is unacceptable. I'm being told it will take at least 2 more weeks for the footboard delivery PLUS 7-14 days for new dresser parts and another appointment for installation. In all, this will be 3 separate appointments all of which carry a 3 hour time frame to set aside.

Saw a power recliner on the floor marked down from 799$ to 499$. Also marked as a floor model. After trying out the chair and realizing it would be perfect in my home, I confronted a sales lady and she immediately discouraged me from trying to purchase it by telling me I’d have to rent a truck and haul it out myself. I told her I’d be willing to pay for delivery and that I only live across the river from the store. She then started to tell me something that was totally unrelated to my wanting to purchase the chair. Something about all their furniture comes from Palmerton, Pa. (I mean who cares). She was very snooty and needless to say not helpful at all. Tall, thin woman with long gray hair. Never offered her name. I will never go back to Ashley.

I purchased a sofa set in the store, we found out it was damaged after the delivery guy left, I took a picture and went to the store, the store told me they couldn’t do anything about it. Ask me to contact the customer service, I spoke to the customer service and sent them pictures, I was not happy with their decision so I ask for return because I received a damaged sofa, when I ask for return the customer service started accuse me that I damaged the sofa and refuse to accept the return because the sofa has been in my house for few days!!! Do not shop there. They are thiefs. Once you buy no matter what you gotta keep it. That is their policy.

Purchased over 10k dollars worth of furniture from Ashley and have been having problems out of furniture ever since. Bad customer services and they don't honor warranties. Guardsman been out twice and and said they won't come out again. Then Ashley send their own technicians out and they evaluated the problems. The furniture was junk. Instead of replacing the furniture, Ashley say they will come get furniture and fix it again at a charge. I'm like whoa, I'm not paying to fix the same problem. Whoever is reading this, do your homework before buying from this company. Total rip off. I just can't believe it.

I had placed an order online for two sofas with Ashley furniture on 11/24/17. When the order was placed both sofas were $765 each. I cancelled the order 3 days later on 11/27/17 and was sent a cancellation confirmation by Ashley Furniture. I had explained at the time I had found the item for less from another retailer whom I placed an order with. A delivery had been made on 12/5 and I was not home to receive it and no paperwork was left. On 2/1/18 I was contacted by E-commerce Department Factory Direct Enterprises LLC. d/b/a Ashley Furniture HomeStore and was advised that they delivered my cancelled order. I requested additional information and had explained that the order was cancelled and that I had never confirmed delivery.

I bought my furniture less than 10 months ago and my dresser and nightstands (in my barely used bedroom) have already started chipping away without any obvious reason or trauma. When I was buying the furniture I was assured "one year warranty" provided from Ashley and I was also lured into buying a 5 year 3rd party warranty (Platinum Warranty Services) by saying that "even a small scratch to your furniture and they will replace whole set".

I would like to share the level of frustration my fiancé and I have been dealing ever since we’ve purchased a few items at the Ashley Store. Ashley and I moved into our new home on Jan 12th and had scheduled for the couch, dresser, bed frame and mattress to arrive on the 13th. Once everything was delivered we noticed immediately that the dresser had (seemed to be glue) some imperfections from manufacturing, one piece of the couch had a broken piece of wood underneath where the springs are supported and one of the cushions was noticeably softer than the rest of them.

1.0 star rating 2/16/2018. I purchased a couch and recliner from the Ashley Furniture in Bel Air Md. on January 1, 2018. The store was having a 55 % sale on all furniture inventory clearance. The salesman Jamal was very courteous and friendly. He showed me several couches and took the time to explain the pros and cons of each couch. I picked out a reclining couch and reclining chair. I was charged $150 for delivery, given supposedly 55% of the retail price and given 12 months no interest. The furniture was delivered on January 12, 2018. The delivery company did an excellent job of delivering my furniture.

One foot on our furniture had small gravel stuck in It. The furniture was carried from the truck and placed down. Later my wife wanted it moved and our floor was scratched. We have gone back to the store and spoken to the reps that handle complaints. So far the only response is, "not our fault" and, "you signed the delivery sheet saying it was all good."

I bought a leather sofa at Ashley's when I was pregnant. In the meantime I had the baby. They delivered the sofa at my house the following week. I know Ashley's policy is to return within 24 hours, but I had to go back and forth into the hospital, because my baby was born too small, so she had to take IV fluids. Two weeks went by, I put the sofa in a living room which I was not going to use. Then I move to the permanent space and I got a leather sofa. The sofa is not functional for the space I have. I didn't have my mind on returning the sofa when the sofa arrived at my house. I just had so much going on with a newborn first baby.

Purchased many items for our new house from Ashley in Colton CA. Was told about day and time for delivery. Waited whole day and finally received a call from the store that deliver truck was broken. I was very upset. I almost gave up and wanted return undelivered furniture, but someone rings to my door. It was Ashley’s driver. He found tow company and was able to deliver me my goods. I’m very very happy!!! My furniture is awesome!!!

I had an appointment with Sara **. When I arrived I was told she was on break and it would only be about ten minutes, but I waited half an hour, then she said she forgot about the appointment, which I had seen her write down the date and time of our appointment, as I did see other appointments on her paperwork. The worst part was the quote she gave me was one price and had told me the next day would be 50% off so the total price would be lower, which actually ended up being higher by 55 dollars or so, which I did not except, then she lied about paying only part of the delivery. In front of coworkers she said that I would have to pay for the full delivery, which is not what she said the day before. I will not be returning to Ashley anytime soon.

We purchased over 6k worth of furniture in January and just had it delivered this past Saturday. The dining room table had the wrong hardware, and I noticed a couple of damaged spots on it. The delivery guy told us to call and file a claim, that a "technician" would come out to assess it. What's to assess? The table is damaged, it needs to be exchanged. Then we noticed some bad spots on the TV stand we ordered. My husband called to "file a claim" and after being on the phone for almost an hour, the "claim" was never filed. The guy on the phone offered 10% off or a $130 store credit to keep the TV stand as is. Ummm... no. We JUST had it delivered and you're telling me you'll give me a discount? We turned down both and said we wanted an exchange. When we did not get a call by Tuesday, my husband called and was told there was a claim for the TV stand but not the table.

Purchased furniture on Dec 26, 2017. The coffee table has paint that is flaking off after only 30 days. I contacted Ashley customer service and they directed me to the local Ashley store where I purchased it. I went to the store and they directed me to the manufacturer of the piece (City Furniture). City Furniture first advised me that it was past the 3 day period to report delivery damage. I of course advised them that the piece was not damaged in delivery, it just started flaking paint. She then ask for photo which I sent to her. She called me back today and said it looks like a scratch but said she would waive the service charge of $50.00 and come out and "touch it up". Lucky me! I'm beyond disappointed in Ashley Furniture and City Furniture.

We pitched a dining table and chairs in August 2017. This table will not close without the leaf. It has been replaced 3 times in 6 months. The same problem occurs. They want to replace it again which is unacceptable. All we want is to have it replaced with a different set. They are not willing to do this. Worst customer service ever. We are forced to take legal action. They have more than ample time to correct this.

I've been having the worse experience with my table and chairs. First when I first got the dining set, the chairs had a horrible smell, I was very embarrassed when I had people coming over to my house. Ashley didn't want to do anything about it. I had to clean them myself. Now my table is a complete mess, the finish of my table is coming off and they sent a technician to look at it, he wrote on his notes that it was "water damage" WHICH IS NOT! And they said they couldn't fix it. They told me to call the Montag Furniture warranty that I bought for 2 years. I called them and guess what? They won't cover it because I didn't call them within two weeks after the problem started, even though my warranty does not expire until 2022! Now I'm waiting for the manager in manufacture to look at some pictures of my table and see if they decide to fix it. If they don't I am ready to contact my lawyer!

If you are even thinking of buying Ashley Furniture please read my review. My husband and I purchased a leather sofa from Ashley Furniture 3 years ago. We have to replace this sofa. It is so poorly made. Cushions are already sinking in and sofa is very uncomfortable. The leather is not real. It is bonded. Had I known this I never would have purchased. Please please please stay away from Ashley Furniture. It is just junk.

I am so upset, and angry with Ashley Furniture! The worse customer service, horrible craftsmanship! I bought a beautiful dining room set in November, by January all 4 chairs broke. Called customer service in North Brunswick store and got run around. Playing phone tag, sending emails with no responses. Corporate is no help, never answer emails and have no phone numbers to call. February 12 they were suppose to get back to me with a delivery date on new chairs, guess what? The incompetent rep moved to another store that Monday! I did speak with a wonderful girl at the store who told me to contact Pennsylvania and they will help, stay tune for update! If no one helps I will be calling my lawyer and stopping my payments!

I recently purchased a leather sectional couch at Ashley Furniture. The couch is less than 30 days old and every piece on the couch is tearing. On day 10 we noticed the seems coming apart on one of the recliners. Every since day 10 we have notice each piece falling apart. I would not recommend buying a couch from Ashley. Cheap and poor quality. When they sold it to me they said it was real leather but the repair gentleman said it was not. I want $$$ back. I have been on the phone every day with Ashley getting the runaround. Do not buy leather furniture from there.

BUYER BEWARE!! ASHLEY BED CAME WITH BED BUGS!!! Recently, I purchased a beautiful bed from Ashley. It was one of those fabric covered bed frames. Very nice, good quality! I loved it. After being delivered, I was initially very happy with my purchase. However, after sleeping in the bed a week or so, I realized that I was starting to get BITE UP EVERY NIGHT. At first I did not connect it to the new bed. It took another couple weeks of being bite and thinking I was just breaking out with some type of rash or something on my arms before I realized what was really happening.

I have been a long time customer of Ashley Furniture. Went to the Greenville SC store. Salespeople walking around huddled in groups. Was ready to purchase a recliner could not get any to help. Get home. Call customer service. Of course they are very sorry, so to try and make things right offer me 25% off my next purchase. They send me a email stating this, ok great so I go to back to store. Salesperson tells me this is not good for the recliner I want. The email does not state. Any stipulations (still have email ) only says off next purchase. Went to my car called back to the person that sent me this email then she says they are right it cannot be used for discounted items, OK I would be happy with this but email does not state this... OK Ashley Furniture this is the BS that drove Circuit City out of business and HH GREGG AND MANY MORE.

I ordered my furniture on November 13, 2017. When I ordered the furniture, I was told that it would be a maximum of 6 weeks before the furniture was delivered, and the young man even went to the computer to see if he could give me a better estimate as to when I could expect these items to be in. Fast forward to December 20th; I call Ashley’s and ask about my furniture since I haven’t heard anything. I was told that according the computer, my furniture wouldn’t be ready until the end of January.

I purchased a dining room set a little over 1 year ago. About 2 months ago I noticed that the varnish on the table was coming off. I travel internationally quite a bit and just returned home from a 7 week international work trip. Upon returning I called the warranty phone number and reported my claim. My claim was denied because I didn't call within 30 days of noticing the issue. This is complete and utter B.S. The last thing on my mind is to call about an issue with my table when I am overseas conducting business. I did call when I returned home and remembered seeing the worn varnish on the table.

I purchased an entire bedroom set and sectional the week before Christmas so of course I expected to have some delay with the delivery. I went through the process of setting up a date with the associate at the store and had to wait about 3 weeks, not too great but I could live with that. Well, they will not deliver past 4 pm on a weekday apparently, when most of the civilized world is at work. So I booked a day off to meet the delivery crew. A few days before delivery I get a call to tell me not everything I ordered will be available (2 nightstands and some storage drawers). I now have to wait another 4 weeks for these items. Again, they will not deliver past 4 pm so I have to take another day off work to meet the delivery truck.

Prior to entering the store I looked at Ashley’s website. I saw two dining sets I liked but wanted to see them prior to making a purchase so I went to the Ashley Store in Essex, Maryland. The salesperson approaches me and I ask if I can see the two sets. I decided on the one I wanted and ask him for the price (the display only shows the actual price with a slash). He says he doesn't know he would have to look it up. I told him, "Your online website had it for $357.49." He says, "May I see?" I show him and then I ask how much is delivery. He tells me if I honor the online price then I have to charge you $150 for delivery. After questioning the reason behind it, he tells me that is what Corporate mandates.

On January 6th I bought a loveseat, chair and recliner from Ashley Furniture in Orange CT to be delivered to my daughter's house in Stratford. I was given a delivery date of 1/16 at that time. On the 16th then called to schedule delivery on the 20th but all they had was the chair. The loveseat did not come in and the recliner would not be in until March. I was told the loveseat would be in the following week. I asked that they wait and deliver both the chair and loveseat at the same time. The next week came and went without hearing from Ashley furniture. On the 29th I left Stratford and flew back to Dallas. On February 6th I still had not heard from the store so I called to cancel the order. At that time I was told the loveseat and chair were in and they could deliver them next week (again). However, the recliner was now pushed out to May! I asked when the love seat had come in and why I was not informed or delivered the pieces.

I bought a loveseat and sofa online from Ashley on 11/30/17 and when it was delivered the quality was extremely subpar and did not compare to the quality displayed online. The back cover was torn, the buttons were not sewn on properly and the skirt was missing. When I called to complain, a repair person was sent over but he said the back can be replaced but the rest of the damage was not repairable. I was not satisfied with how Ashley handled my situation. I've purchased from Ashley before and thought they were reputable and guaranteed the quality of their products, but this experience has caused them to lose a loyal customer!

December 2017 visited Ashley Furniture in Sacramento. Was interested in purchasing adjustable bed and mattress. The person helping me did the best she could, but was not knowledgeable of the items. She requested assistance with each question asked (at least 5 times), and was very apologetic that her coworkers and her was in conflict, while trying to explain equipment, function, cost, etc. She explained that I would also need a mattress cover for protection/cooling. The cover was an additional $250. I purchased all 3 items and my purchase was delivered December 27, 2017. To my surprise the Ashley Sleep Respond mattress came with a mattress cover for protection/cooling.

Ashley Furniture's promised delivery date is a complete joke. We paid for a very nice & expensive couch at the Bryant, AR Ashley store in the first week of January 2018, to be delivered during the last week of January. They finally called yesterday and have some lame excuse as to why it will now be another 3 to 4 weeks before it is suppose to get here. They are in no hurry to make up for it either, they just wait until next month's order and/or delivery, and act like that is a perfectly good solution. What a joke, we sure hope we get our couch before they decide we can wait a few more months while they use our money. Be sure to ask for a written guarantee that you will get your furniture when they say or go some place else that stands by what they promise.

On 1/27/18, my wife and I walked into the Mechanicsburg PA location to look at recliners. We purchased 2 of the same type, and asked about the internet price, since the price for said recliners was approximately $150 less online than in the store. We were told in the store that since we were financing, the internet pricing was not available, and we had to pay the full showroom price.

My wife and I ordered 2 recliner armchairs from Ashley's in Salem Oregon and when the assistant was typing out the paperwork he asked if we wanted new recliners or shop floor demos which could be delivered within several days, rather than wait the 4-6 week period. I chose to have new ones as the demos have taken a lot of traffic from many people sitting in them for however long. I did wonder whether we would get new ones and thought about going back to put a mark on the shop floor demos but thought the chairs would come all nicely wrapped up if they were new, something I was so wrong about. The chairs were delivered on Friday 26 January 2018, we were delighted. The chair my wife chose was a cloth material and after sitting in it for some time my wife began coughing which gradually worsened as the evening passed on.

Picked out living room set, paid a lot of money for it even got warranty. The day they delivered it had issues with one side closing right. These people are a joke. Would beware to buy anything from them. They need to make this right. I would not recommend to anyone. Very unhappy.

In 2011 we purchased a Love Seat, leather, motorized recliner and bought the 5 year warranty with it. We were told that if we did not use the warranty we would get our money back after five years. In 2017 (after the five year anniversary) we went to the store with our paperwork and were told we could only get store credit, no money back. We used the store credit to buy junk we did not need but had no choice. Now, in 2018 the motor/slide mechanism broke on one side. Even though I have all the serial numbers and model numbers, Ashley Furniture REFUSES to order the part for me nor will they tell me where I can get it and they will not repair the item either. Reason: IT'S BEEN LONGER THAN 5 YEARS. Company policy. Don't do business with Ashley Furniture.

A queen sleigh bed was delivered (1/17/2018) to my home with missing parts to footboard (visit #1), parts were ordered. Ashley came out again. Said it now missing crews. More parts need to be ordered (visit #2), came out again guys stated parts were still missing (visit #3). After three visits and schedule deliveries to my home the bed is still not fixed as of today 2/2/18. I have asked for a refund after visit #2. Was told no. They would fix the problem. IT IS STILL NOT FIXED. Each time I call it’s “we will order the correct parts” and you need to wait additional time at their convenience to come out only to be told something else when tech arrive on site. I will like a full refund not a gift card. If the product is defective why can’t I get my money back?

I purchased a dining room set from a Ashley Home furniture in Gaithersburg Maryland in May of 2017. A leather button on the back of one of the chairs fell off. I called Ashley to request that the button be reattached. Ashley refused to do this as they said the button falling off was normal wear and tear for an 8 month old product. I will not be purchasing from this company again.

On 10/18/2017 I purchased a Signature Design by Ashley B/376-81 Alisdair Collection Sleigh Headboard/Footboard, Queen, Dark Brown bed from your store. On 01/29/2018 I found that top covering material comes off from side rail which is really unexpected. I email wecare@ashleyjax.com but they didn't reply anything regarding this issue.

I got my couch, my queen size headboard and my 5-year-old daughter's headboard, night stand, and dresser. The same day they built my furniture my head board was built dysfunctional and the guy made his own holes. They won’t come and fix it, we have a warranty with Platinum. They won’t fix it, the same day they built my 5-year-old daughter’s set the guy put a hole through the brand new headboard. They said they can’t fix it and my daughter’s furniture is discontinued. I got it July 2016, my end table in my living room is all scratched. I asked them why it’s scratching. When I asked when I got the table if it will scratched I was guaranteed that it wouldn’t and it did. Now they won’t fix it or replace it.

Today I want express my frustration and worst and painful experience of my life purchasing sofa set from Ashley Home Furniture. I purchase sofa on 23rd of December 2017 which was delivered on 27th December. Upon delivery I found they had damages and was absolutely not in the condition we saw in the Ashley store. I called the customer service right away and requested to replace as I did not expect that to be fixed at my home. I made a few call but failed to get replaced and I was told that the technician will come after 20 days to check and report. Anyway the tech came after 20 days and said this need to be replaced and left. After two days got a call from customer service saying, "We have ordered parts for your sofa and the technician will come to your home to reassemble and fix both the sofas."

At the Superstition Springs Mall Ashley store the male person in customer service was very disrespectful. He did not identify himself or greet me when I approached the counter. He mumbled, smirked and appeared not to want to listen to my comments about chairs that I’d purchased. I left him and went to another who gave me a phone number to call. Not very pleasant people!

Purchased two of the same couches May 2017. One is defective tears and structural damage. Contacted and created claims and couch has not been fixed since August. Spoke to warranty and customer care. All I want is a replacement couch.

I contacted Platinum Furniture Warranty March of 2017 to report a tear in the seat cushion of my couch. I was informed that a replacement cushion will be sent to me and when I received the cushion the finish of the cushion did not match the finish on the couch that I have. I contacted the warranty company and was informed that the couch is now made with a shinier finish and they will try and contact the manufacturer to see if they can locate a replacement cushion to match the older model that I have.