Ashley Furniture Reviews

Never order anything from this company online. I recently purchased a bedroom set from them. Every item that I ordered had an expected delivery date within 1-2 weeks. An hour after I placed my order, I received a confirmation stating that it would take 4-5 weeks. That is totally unacceptable. I called customer service and had an immensely negative encounter with the customer service representative who basically told me that I do not know how to read. If you don't mind waiting 1.5 months for your stuff...use Ashley Furniture. Otherwise, I would strongly recommend purchasing furniture through another company. Found the exact same bedroom set on Wayfair and shipping was within 24 hours and customer service is topnotch.

I bought a bedroom set from Ashley about 4 years ago. Upon arrival and delivery date they were altered due to the mirror being scratched. Based on what the representative claimed had happen after I called it took about two and a half extra weeks for me to get the set I ordered. Long story short I received the set it was quality but here’s the joke -- the mirror was still scratched. I was so upset I didn’t bother to even argue at this point.

I bought a sectional with them less than a year ago!!! The zipper in chaise lounge is bunching up and they need to replace the cushion. They will not do it! They say since it has a stain it voids the warranty!!! The stain has nothing to do with the defected zipper in the chaise that is bunching up. Don't buy the furniture there!!! All they care about is selling furniture and nothing else...

Worst experience ever! After you give them your money expect ZERO customer service help! They delivered the wrong rug twice! Every time I called the store at Ashley Furniture North Point Alpharetta GA I had to wait about 20-30 minutes on hold and got zero help from them! The manager is NEVER available and NEVER calls back! It’s been almost a month now, I still have the wrong rug in my living room and they refuse the give me my money back. Very inconvenient and a HUGE waste of time!!!

Updated on 10/16/2023: In 2018, I purchased items for Ashley. I noticed prior to the delivery date, the salesperson snuck onto my bill a warranty protection plan in the amount of $500. When I tried to cancel the warranty, I was told it wasn’t an option. But if I didn’t use the warranty in five years I could redeem it for items up to the warranty amount. So, five years later, I go into Ashley October 1 ready to use my UNUSED warranty, found some overpriced items equal to the value of the warranty, 15 days later and I have yet to receive the items!!!! I’m getting the runaround from the store. Customer service sucks!!!! I WILL NEVER AGAIN BUY ANYTHING FROM ASHLEY!!!!

Ashley Furniture Store on 11051 Turkey Drive in Knoxville TN and Knoxville Wholesale Furniture on Callahan Drive are together. They have the same warehouse and the manager runs both places. Just to let you know I went there to buy a left chair for my 78 year old mother that could not get out and had saved for months to buy a chair so I found that chair at Ashley and I talked to the salesman and he told me they had a restocking fee. I asked him what was the return policy was and all he said to me was that they had a restocking fee and that was it and if I had any problems to call him so after three day. My mother was so sore from that chair she couldn't even move so I called the salesman and told him that I was going to have to bring the chair back because my mother could not sit in it. It made her to sore and she couldn't get out of the chair or move at all. She was so sore.

Where do I even start? They brought the wrong rails for our bed the first two times they tried to deliver. The third time they didn't show up at all because the truck was "in an accident". We showed up to the store multiple times during this time to voice our frustrations and ask for a refund or compensation. They told us there wasn't anything they could do at the store level except refund the *full* delivery fee. They promised to escalate the situation and that we would be compensated by head office, which is the only reason we agreed to stick with the purchase. Needless to say, we didn't get anything from head office, so their "escalation" means nothing. They also only refunded half the delivery fee. They gave us a $100 gift certificate, which is useless because we will never shop with them again. Every time we tried to follow up with them on their promises, they acted like we were the liars and they never promised such a thing.

I don't normally leave reviews, good or bad, but.., the totally unprofessional experience at the store was ridiculous. No one seemed to know what they were doing, multiple salespeople trying to sell the same "one only clearance item at the same time". When at the cashier desk, everyone was waiting for the cashier to finish putting her bubble gum in her mouth. She was also told by a salesperson that they were waiting.

Salesperson was ok, assured us items we were purchasing were available. Every 10 days or so they tell me another 10 days...I purchased and paid in full for several pieces on 7/8/18 and now we are being told 10/2/18. I really don’t understand how this is acceptable behavior or that they still have customers. Do yourself a favor and avoid the aggravation...go somewhere, anywhere else.

The sales lady was nice but I felt rushed. My table arrived all nicked up. I called and complained and they said they would send out a new one. When the delivery people arrived they said it is supposed to look like that. Well if I knew it was supposed to look like that I never would have bought it. And to return it there is a 20% restocking fee. That is complete BS in my book. So now here I am stuck with an 800 dollar table that is all nicked up and in my opinion looks like **. Some people might like that sort of thing but I do not.

First off, we spent thousands of dollars to furnish our new home. Everything was good until they contacted the wrong phone # (which was my ex's) and gave out ALL of my personal info, delivery info, and payment info. Then everything was delivered 6 weeks later. Not one piece was in perfect condition... bed rails never were packed on truck, couch ripped, staple coming out of recliner, nightstand blew a breaker and literally smoked because it wasn't wired properly, drawers on chest didn't fit properly at all etc. What a nightmare!!! Was told the rails for my bed wouldn't be brought to us for another 3 weeks (but they did have one very nice employee that drove up 4 hours to deliver them sooner.) Now after 3 more weeks, I am still waiting for someone to come and assess the damaged pieces... I guess we will see if that ever happens! I will NEVER buy from Ashley again, this has been the very worst service I have ever had!!!

Ashley Furniture is HORRIBLE HORRIBLE HORRIBLE!!! I’ve literally have never experienced anything like it. I made a large purchase for my new home at the Pineville, NC store with salesman Zack on 7/28/18. My delivery was set for 8/11/18 with exception of bed due to backorder. That bed would be ready 8/30. The delivery arrived on 8/11 without my sofa and delivery guys I was to call to find out why? I was told it “broken” when inspected. Although inconvenienced I appreciated they didn’t send me anything broken. 4 days later the reclining chair already had issue with seam coming undone. I had to make claim, they ship repair product and then I had to schedule someone to come and re-upholster my brand new chair.

What happened to Ashley furniture store?! It's probable compete with some discount furniture store, but never win? We ordered sofa and armchair, we're waiting almost 5 weeks. The set arrived damaged, even the wooden frame on the sofa was broken. I had a hard time with customer service to get my money back. People in the store are not professionals. They are "not sure and don't know". Ashley Furniture lose a good quality on the furniture... no more. Do not buy from this company!

This was not a good experience for our first time ordering from Ashley Furniture. I called several times and was on hold each time for 20-30 minutes. We wanted to order from somewhere local to give our business to a local furniture store. This was not the right choice. Please see one of the frustrating emails below: OMG! My corporate office has been trying to call since 10 am this morning to pay for the Sectional and the 2 chairs and no one is answering the phones. I tried calling and no answer for 30 minutes.

Horrible... just horrible. This item is much smaller than advertised. If I realized that I had to put it together, I would have gone to some big Swedish store instead. The box came smashed in different places and opened. I nevertheless decided to give it a try. The cam locks did not fit in correctly right from step # 1, which made it IMPOSSIBLE for the screws to go in. With the SLIGHTEST effort, it BROKE the wood, twice. I decided to quit after step 3, since the "Expressions Toy Box" looked more like a danger to my kid instead of something I could enjoy. Quite disappointed in Ashley's. I've been a customer for decades, and I can't remember such a horrible product. What's even worst... They did not let me post this review online... citing that I named a competitor... and that it "contains legally sensitive material". I AM SADLY DISAPPOINTED IN ASHLEY'S.

We purchased a dining set table and 6 bar stool, high chairs from Ashley HomeStore located in 4535 Galleria Blvd Birmingham, AL 25244 and the dining set was delivered May 8, 2018 with defected, unbalanced chairs. I contacted customer service requesting the defected, rocking chairs be returned and new high chairs that are not defected be provided. Ashley HomeStore customer service requested and I submit video of the chairs. After some time the store delivered chairs to replace our unbalanced chairs only to find those chairs were unbalanced as well. I filed another complaint, Ashley store stated they would not replace my chairs but would send a technician to examine our chairs.

I chose to go with the Ashley HomeStore instead of some shady discount store because we were hoping for a higher level of service. I could not have been more wrong. I cannot tell if this particular Ashley HomeStore (Ashley HomeStore South Park Village, 7010 S Zarzamora St., San Antonio) is full of scammers on a level that I would normally associate with used car salesmen or if this is just standard customer service of a corporate monopoly that does not care about their image.

Despite the bad reviews I bought the Windville Dining Room table from Ashley Furniture. My chairs were delivered UPS - total of 4. Of the 4 I received 2 were broken. My table was delivered a few days later. I did not experience any issues. I also purchased The Windville server at my local store since online ordering was not available. I received multiple text, phone calls reminding me of my delivery date. Today my was my delivery. For 4 hours I stayed in contact with the driver whom informed me he would be at my house in 8 min, then in a hour etc. My time frame was between 1:15-5:15.

Hello, we have purchased mattress, nightstand and spring box. Took two weeks and then brought damaged stuff to deliver at my home. I refused to take mattress and nightstand which were alone 2900 CDN. Someone told that they will deliver in 3 days. No communication, went on store and told them the situation, they asked for another 10 days. After 10 days, they show up 4 hours late and with only spring box worth of 200 CDN to replace. No mattress. No night stands, I called in store, lady in the store told that, "They are already loaded in the truck, let me get back to you," waited for another two hours and then finally I called back to store and told them, "If you do not deliver today, cancel my order and refund to me." After 30 min I received a call from Store saying that, "Your stuff is on the way to deliver." I thought, "Wow, they are delivering today."

We bought this good looking set because it goes great in the living room of our new home. We paid the installation fee since we didn't want to bother to put it together. After waiting almost a month to have it delivered, it finally arrived and the workers quickly put the furniture together (most parts were already assembled when pulled out of the truck: drawers, side shelves). It looked fine and since we were paying more attention on how to work the fireplace, we didn't notice anything wrong. So we signed the delivery paper and they left after refusing to move it to the center of the room when asked - even though they were tipped.

In Store: We tried to purchase a bed frame and the person working on checking us out took over an hour. He was new, so we did not blame him, but when he asked for help, the manager was TOTALLY unprofessional and demeaning and acted like we were not even there! The pick up was a mess as well. Online: Against my better judgment, I thought ordering online would omit the in-store issues. WRONG! They delivered a piece of furniture with damage in many areas. We called to have it replaced and were on hold for over an hour, finally, was told the old/damaged piece would be picked up and they would send the new one right away.

I got in August two full bedroom set, paid cash 3000. A month later still don't get my furniture and don't get any calls to let me know when I will. Actually I been on the phone with the store. They listen but they don't care, they told me I will get a call with the information on my delivery but until now, nothing, so they sell you things they don't have, I talked to the delivery driver and he said my order is not complete. So now I don't know if I will ever get what I paid for, and if I cancel the order if I ever gonna get my money back, I read some reviews of people never got their money back after canceling the order because never got the product. This is a horrible company, don't buy anything there. Do it if you want to spend your days on the phone trying to contact them. I regret I didn't read the reviews of this awful store, now I know and I did advised friends that they were ready to buy there too, DON'T DO IT.

King size mattress has a tear in the bottom that we were unaware of since delivery staff hid it from us and placed the mattress on bed before we can inspect properly. Dispatcher was rude and unprofessional.

I highly recommend Carolina Reyes at the Piney Plains Rd store in Cary, NC. Knowledgeable, patient, and honest, she made my shopping experience very pleasurable. Dispatch/delivery service out of Ft Mills SC however is dreadful. The promised confirmation calls (2 days prior to scheduled delivery date) actually started 4 days before. Every few hours for days, the same robo call with repetitive instructions to "press 1 to confirm delivery". Luckily they had my address correct. To your credit, the delivery truck showed up today Sept 12 on the early side of promised window. However the workers were very rude and unprofessional. Hint - do not assume because I am English speaking that I do not understand Spanish. The older man constantly yelled to someone on his cell phone, clearly running a side business. I asked him twice to put the phone away and assist moving the sofa, he ignored me.

I have stepped into multiple furniture stores over the past couple months. It's always the same experience. A pushy salesperson who loves you short time. Once the deal is made, the love affair ends. This was especially true at Ashley Furniture. Customer service ended the second they knew they had me. Sum it up to you are paying extra for furniture because of the commission hidden in the costs to get this short-term love affair. It's like you are a cheap ** when you walk in the door of Ashley Furniture. Missed delivery dates, more delays, and the promises of compensation from the sales guy was the norm that wasn't delivered. From now on, Wayfair is my choice. Delivered to my home without the extra costs Ashley charges to deliver, no sales tax, and no commission to paid out to a sales rep who never saw me for anything but a sucker.

I recently purchased my first home. I went to Ashley Furniture in hopes to purchase multiple furniture for different rooms. I purchased for bedroom, dining, and living room. Three different transactions were made on separate days. My first delivery was July 25, 2018. I was beyond excited to receive my bedroom set. Unfortunately (even paying for premium delivery), I was the final stop. My furniture came close to 9 pm. Three guys delivered and set up my furniture in under 15 minutes. I feel that 2 of the 3 guys were new to the company because one guy was directing them on what to do and asked them to be more careful. Anyways - I had just finished my remodeling on the house a week prior. The drivers caused damage to walls and the frame of the door. The damage was brought to their attention.

(Only If There is no other place to buy furniture and if you are forced to buy from them.) Please take care when they deliver any product. Make sure you check the product in and out, as if the delivery person leaves your house after taking your signature, they will never replace it even if they give you the worst product. As they have repair over replace policy, which you are not told about by the salesperson and made to sign the purchase bill without knowing it. You get the surprise when there is a problem. Very bad experience. Will never ever buy from them. So Take Care when dealing with them.

I ordered online, the patio furniture was delivered damaged. After confirming redelivery 3 times and spending over an hour on hold, I decided I wanted a refund. Here I am 28-Days later currently on hold "again." Now I've spent over 2 hours "on hold" and I'm trying to confirm pick up again. I am waiting on hold because I have to, there is no option to email confirmation, text confirmation or leave a message. The only possible option is to wait on hold until someone picks up.

Purchased a power loveseat and 2 power recliners on 7/22/2018 from the Dulles Eastern Plaza, Sterling Va store. Was given an estimated arrival date of 8/16/2018. 8/16 came and went with no update on delivery. Attempted to contact the store via the phone number listed on the invoice without success. First couple of times it went to a voicemail for some other furniture company or just rang and rang. Contacted Ashley via the website chat and was told they could help, they gave me the number to the store, when I told them what happened when I call the number they gave me an email address to a feedback site. (FanFeedback@Ashleyfurniture.com). Within a day I had a reply and was told that they were looking into it.

I purchased a couch and loveseat August 25, 2018, when my furniture was delivered I noticed the left armrest was loose and made cracking noises. I called the store, they set another delivery time to bring out a new one. Day of 2nd couch delivery I got a call saying the delivery guy said the couch he was intending on bringing had same issue, of course I did not want a 2nd couch with the same issue, was told a new one would be ordered, but will not even be in until October 30, 2018. That’s 2 months to get a couch that I am paying for that I cannot sit on. This is unacceptable!

I purchased my media center from the Murrieta, Ca store. Twice my delivery date was cancelled without any notice. I was so frustrated with the customer service, I cancelled my order. I went ahead and ordered the same unit online and it's been a nightmare ever since. The phone number for customer service is a joke, no one ever picks up. It's the same recording over and over that all agents are helping others. I waited 40 minutes, then finally hung up. When I put my phone number in to pull up my order, I'm told there is no listing. Yet my account has already been deducted for the amount of purchase. It's really a shame, because I like their furniture, but not how they run the company.

I purchased a sofa from Ashley Furniture about five years ago and within a year the furniture started peeling. I kept it until now covered with throws. I would’ve never purchased that piece of furniture if the salesman hadn’t lied to me so I gave Ashley another chance because I figured it was the salesman’s fault. Just had my new sofa and loveseat delivered and the loveseat’s frame was completely bent. And again I was lied to about the sofa. It was an automatic reclining sofa that needed to be plugged in so I said, "I can’t do that I don’t have anywhere to plug it." The salesman told me that it has a battery back up and all I had to do was buy 9V batteries. Well guess what? There is no such thing! We have already spoken to corporate and they are speaking to Ashley furniture in Gastonia North Carolina. They have yet to call us back. I had the deliveryman return both pieces. I am beyond upset.

I purchased a sofa and a loveseat with an estimated delivery time of 2-6 weeks. Almost 7 weeks have passed and the sofa and loveseat have not been delivered yet. I have called the store every day and there is nobody at the store that can give the status of my order. Every time I called they tell me that a manager is going to call me back and they never do. I called the store warehouse and they told me that the estimated time to receive my order was September 28 (3 weeks from now) plus delivery time. I used to love to buy at ASHLEY FURNITURE - NO MORE.

I purchased my mattress with a 10 year warranty. It sinks and we wake up with a back aches every morning. Called Ashley. They sent a representative to measure the amount it sunk. I was told it was 1/4 inch away from where it had to be in order to replace it. After additional months went by I called again. They sent a technician again. This time I was told it was 1/2 inch away from the amount it had to sink. It was truly amazing! According to them my mattress improved even though I knew for sure it was worse since I kept a record of how much it sunk!

Bought 2 Curio/Book Cases (6/13/17) $1,000. Units smelled so bad that it took 2 deliveries to get something that we could stand. Had to use special deodorizer to reduce smell. Shelves fell after 13 months so beyond warranty. Told complained too late - said they'd review & call back - never did. Professional said they were made poorly with brackets that didn't fit & wouldn't hold shelves so had to pay for someone to repair and secure shelves permanently. Would never buy from them again. No return policy if disappointed just exchange and that was a hassle.

I bought a new outdoor patio set for our new house and it was delivered in late May. The furniture arrived with a large slice through a patch of the wicker. The defect is at the corner joint, such that sitting on the largest part of the sofa causes the support wicker to give, which will almost certainly break after a few uses. Therefore, we cannot even use the furniture.

Purchased sofa was delivered by two unprofessional rude men. Sofa had sweat stains which worker admitted where his! I refused couch sent back. Talked to company was told I would not receive my $80 shipping cost back. Why should I pay for a item that delivered improperly with defects. There were also a few chips from getting through door that I can overlook but not sweat stains!!! Will never do business again with this company.

I had purchased a bed set and the delivery wasn’t one time. The delivery came after 4 days, all the sets were came with a wrong parts, therefore I called the company customer care waited for 35.min on the line and I told them you had sent me a wrong part could you fix it asap ,the company said no, we sent you a correct parts so finally on the 3 day technician came and took a look and indeed it was a wrong part, I called them back again for refund or send a new set they 100% declined this is what they say we will deduct 25% of your product if I want the refund even though it was their mistakes, what they are trying to here just sell the product and washed their hand, it’s a terrible experience with Ashley Furniture at Brampton... soon they will need shut the door if they are going like the way they are.

DON'T make online purchases!!! Online purchases made with Ashley credit require a separate card for paying purchase tax. I followed the rules and entered information for both cards. The confirmation email stated that my personal card was billed for the entire purchase and taxes. My Ashley account showed that my Ashley account was billed for the entire purchase and taxes too. Ashley phone lines had me on hold over 20 minutes twice and the line dropped twice.

I purchased this from Ashley Furniture. The sales rep sold me the wrong bed. I called. They told me it was the correct one. I went to the store. Located the mattress I wanted and compared it to the one that was delivered to me. I told them it was not what I ordered. The mattress I have has multiple bulges in it. They gave me a split base with king sized mattress and refused to exchange their mistake. This mattress caused me multiple back problems along with sleeping problems. I have to see a back specialist for due to the lumps and bulk bulging going on. Ashley furniture should be ashamed of themselves. The sales rep knew what I wanted but went ahead and charged me for a mattress I never even laid on. I am assuming because it was more expensive and giving him more bonus. This is unacceptable.

Staff was great but the sofa I purchased ($900) is worthless. I had the sofa about a month and it’s already lumpy. I’m afraid to continue sitting in it for the fear of getting uglier. If you are considering to purchase furniture from this place - DON'T. Go somewhere else. It’s a waste of money. I think used furniture is better quality.

A month ago I bought a complete living room set and two mattresses. Well in the store I wanted to see about delivery. It was not going to come on the time I wanted it to so I said I'd pick up. Which was that it would be ready the next day. I paid for my items and then was given three different dates spread out over a month that things would be ready for pickup. A little frustrated I left the store. I got the mattresses the next day. One was extremely hard like sleeping on the floor when was nice and soft like the one in store. I called customer care a couple days later told them about the mattress. They said they submitted a report. If I don't hear anything by the Friday call back.

I had purchased a bed set and the delivery wasn’t on time. The delivery came after 4 days, all the sets were came with a wrong parts, so then I called the company customer care waited for 35 min on the line. I told them, "You had sent me a wrong part could you fix it asap?" The company said, "No, we sent you a correct parts." So finally on the 3 day technician came and took a look and indeed it was a wrong part, I called them back again for refund or send a new set.

On 6/27 I purchased 4,900 dollars worth of furniture from them. They had to do two separate deliveries that took over two months to get, and when it finally came the nightstands were damaged, I rejected it and went immediately to get a refund, a manager and customer service rep looked me in my face and told me that the money will be put back on my card in five to seven business days. In 10 days I go back to this Tampa location Dale Mabry/Columbus, and spoke with the operations manager. She and another customer service rep looked me in my face and said she will handle it and have it expedited as well as call me when done, are 5:45 pm I called and asked about my refund and she said she just processed it.

After making an offer on our new house, we decided to buy furniture for it. We were to close six weeks after the sale which should have been plenty of time for Ashley to deliver the furniture on time so we could enjoy our new home. Our order wasn't anything out of the ordinary. We ordered a sofa, love seat, chair and ottoman, an end table, a desk, and a bedroom set. We were told the delivery date would match our moving in.

I bought a sectional sofa on July 9, 2018 and delivered on July 11, 2018. It had very warehouse smell and we did not pay too much attention. A couple of weeks later, I noticed irritation to my eyes and throat. And my wife had the same symptoms. Only yesterday, I could made the connection and did search on the internet and found out the issues reported about Ashley Furniture smells and toxic gas emission. Other customers had described exactly the same symptoms that I am experiencing right now. I called the store in Wesley Chapel and the lady said they will not take them back. I will need help on this to resolve this issue before I reach out to Florida State Consumer Protection Agency and local TV station to help.

The furniture is poorly made. The wooden frames are stapled together and have come apart twice in the nine months we have owned it. The first time, after a while, they sent someone out to fix it and he screwed it back together. Now the frame has come apart in another spot and they are refusing to fix it, claiming it’s not a manufacturer defect. I have the warranty that came with it and it clearly states that the frame is covered by a limited lifetime warranty and labor is covered for the first year.

Please see the photos of what our faux leather furniture, couch and loveseat, looks like after only 4 years and just keeps getting worse. The furniture was treated very well and well cared for as the instructions recommend but it is flaking everywhere, this is terrible furniture. Poor quality and no reply from Ashley Furniture.

We had the misfortune to buy a new table from Ashley Furniture that we picked up at the warehouse in Colton, CA. A week after we got moved into our new house in Arizona, we discovered that our brand new table was infested with Termites. We immediately contacted customer support, sent pictures, and proved this was a quality issue, not environmental. After going around with the customer service rep, and their inability to get a manager on the phone (probably because they were ashamed) I was forced to leave a message because they flat out told me that I have to take time off work to bring the table back to California to be exchanged.

I recently purchased a new home and decided to buy everything new. The new location in the Warner Robins store (Ashley Furniture) was having a Memorial Day sale so I decided to shop. I picked out and put my furniture on layaway since I would not be moving for another month. Fast forward, July 14, 2018 I paid the furniture off completely and set up dates for delivery. It is now August 25, 2018 and I still HAVE NOT received my furniture. I have called several times and no one can tell me when my furniture will be shipped. I have tried calling the corporate office but they only lead me back to the local store with the same staff who can’t tell me anything about my furniture. This has been a horrible experience. I will never shop at this location again. If you are in the market for furniture, DO NOT shop with this location!

We bought our bedroom furniture and received a broken drawer. After that, we had empty promises of call backs that never took place. Our drawer is sitting on our bedroom floor while they take their sweet time rectifying the issue. They have no regard for the customer. Their mission statement says they provide good service as to honor God. Needs to be changed because God keeps His word!

I purchased my bedroom set Memorial Day weekend. I have only had it almost 3 months and the dressers and night stands have nicks and scratches all over it. I don't have small children or pets. I had my last set from a different furniture company for almost 20 years so I am very aware on how to care for furniture. I wish I would have done better research about the quality of Ashley Furniture prior to purchasing. I'm extremely disappointed.

My wife and I purchased a couch from their clearance section last week. The couch was labeled DISCONTINUED. We had rashes on our legs after laying on the couch. Called to find out it's PRE OWNED! LIES!

We bought a 14 piece living room set in Fresno, CA in July 7,2018 that was to be delivered July, 19 2018. I felt that was a long time to wait already. Our order was incomplete as the coffee table and end tables did not come because they were on back order. At the time of purchase this wasn't the case. After multiple calls I find out that our furniture is coming from over 3 hours away and will not be delivered until August 29th. This is the third date I have received the other 2 have come and gone. We paid $149.00 for delivery that they won't refund and I still don't have my tables.

Ginnifer ** went above and beyond to make me a VERY HAPPY customer. I wish everyone was as pleasant, friendly and helpful as she was, the world would be a better place. She explained things in easy to understand words and even showed me exactly.

Upon reviewing the invoice of a purchase of a bedroom set, I noticed an additional charge noted for a 5 year furniture protection plan. I did not agree to the addition of a protection plan at the time of purchase and declined so I didn't look through the invoice meticulously at the time of purchase. I contacted the company to tell them that I would like to terminate that plan as I have not used it nor intend to use it. They notified me that because it was beyond 30 days from the date of the invoice that they were unable to take off that charge and plan. Considering that I completed my financing through them, it doesn't seem like it would be that complicated to credit the transaction back to my account and terminate the plan. I feel duped by this company and do not plan to shop at this store ever again.

Ashley Furniture store in Farmingdale NY is the ABSOLUTE WORST in customer service. Once you pay for your items and leave that store, the service stops. Purchase a dining room set with added 3-year warranty (Platinum Warranty) which after 3 months of use broke. Called the warranty company who sent someone to fix the table. Which they could not. So, we were issued a credit to use at Ashley stores. My husband and I went in to use the credit and was told that the CREDITED AMOUNT COULD NOT BE APPLIED TO THE SHIPPING COSTS and we would need to pay for shipping out of pocket regardless that the items purchased were less than the credit.

In June 2017 I purchased the Patola Park sectional for my living room from my local Ashley Homestore. After about 3 months (over the summer months so couch wasnt used much within the 3 months of owning it) I noticed what Ashley rep in customer care tells me is pilling of the fabric (like a sweater) and that its normal. She said I'll need to get a fabric defuzzer to remove the balls or fabric. So I ordered one from Amazon and it really doesnt do the trick to remove them. I called customer care again and told them that the defuzzer wasnt working and this shouldnt be a problem with new furniture. I asked about possibly getting new cushion covers but was told no, that was until I spoke with a guy named Matt a few weeks later who was happy to assist me and sent out the covers.

I bought a recliner sofa from Ashley which I thought was a good deal. In less than 3 months, the fabric started to come out of the stitches. The sofa is gently used so this is completely uncalled for. I tried calling customer service, after 30 minutes of waiting I am given another number. There again after 34 mins of waiting, the lady listens and tell me to give the details as well as post a picture of the tear to a phone number. Then nothing happens... No one calls/mails. Again I start calling customer care everyday and be on waiting for more than 40 mins then it disconnects. Today, after 35 mins of waiting a lady picked up, then I was transferred to 2 more numbers and waited there again for 30 mins before someone picks up. I'm given another number now, where I am told it's closed. This is terrible!

Because one side doesn’t have the serial number they don’t want to give me credit. I told them that when they deliver customers don’t check to make sure all labels are in place before delivery man leaves. Now factory doesn’t want to give me credit for this piece of you know what. Totally upset because I paid more than $2,000.00 for that sectional. Ashley Pflugerville store gave me serial number from paperwork but they don’t take that. Well nobody tells you this up front. Totally bull if you ask me. The same thing has happened to a lot of customers with that type of material so why don’t they give you credit if the store has paperwork.

Signature Design by Ashley bad after 1 year and 5 months - I purchased a leather couch and a leather recliner from Sleep Master in Longview Texas. I have been very happy with the comfort and design of the furniture however after only 1 year and 5 months the finish on the leather recliner is coming off where my head rest on the recliner. I now have an ugly spot on my chair that I have no way to fix and the warranty was only for one year. Of course after reading reviews I see that they never help anyone in any way and I sat on the phone till my ear was numb waiting and listening to that stupid music. No! They never answered the phone. Of course Sleep Master will not help. I looked at over 120 reviews and out of all those only five were above a one star rating. That is only four with a two star and one very recent with a 5 star all the rest were only one star.

We ordered a bed frame, which arrived without a hardware kit allowing for construction. We have sent more than 6 emails, 5 phone calls, one in person return to the store. We have been told several times the kit is in the mail, tech will come out to fix the bed, they never showed up. A kit arrived that was not even close to being the correct kit. In short we are now two months with an incomplete bed, Ashley seems incapable of sending a kit of screws worth a few dollars. We are trying to cancel the order, and have not yet been able to even get anyone on the phone to talk to us about this. Their people are very nice, the situation is hard to believe, simple to fix, yet they seem incapable of this action.

ORDERED MY DAUGHTER'S BED AND WAS PROMISED IT WOULD BE AT THE WAREHOUSE ON A THURSDAY. Went 45 minutes away to pick it up and they informed us the side rails were not there. After arguing with the warehouse and the store we agreed to have the rest delivered on the following Tuesday and they would give us a gift card for our inconvenience. Well now Tuesday is here and no delivery. I have missed 2 days of work and still no bed!

Buyer beware. Barely over a year ago I purchase $7000 for the bedroom. Since November 2017 I have been trying to get them to fix one of my Queen sized beds because the screws kept popping out and it was borrowing. The other day it finally collapsed. They kept sending me the wrong hardware and never filed a complaint with the right bed in the 1st place so they never send a technician out to fix it. And even though I bought the extended warranty and I've been trying to get them to fix it since November they refused to honor any of it so buyer beware if you want to be ripped off with shoddy build furniture and the worst customer service ever. Stop Ashley Furniture. Filing a complaint with the Better Business Bureau worst business and products ever.

My husband & I purchased a reclining sofa and loveseat in Nov. 2016. We also bought a bedroom set that includes a king size mattress and motorized head lift, 2 night stands and high dresser. Like many people that have posted comments, we also bought the 5 year warranty. The problem we're having is with the sofa and loveseat. The sofa has a gap between the bottom cushion and the back when reclining. I know there's supposed to be a small gap as you recline, but it's only on one side. It's so uncomfortable that you need to put a pillow behind you so you have some support. Keep in mind that it's only my husband and I who have ever sat on it and we go to South Carolina for 7 months a year. In all reality it's only been used maybe once a week for an hour or two.

Ordered 4K worth of couches. Delivery attempt #1 - scratched the leather on the loveseat. Chair missing even though it was supposed to come on this delivery. Called and they said it "didn't make it off the truck". Delivery attempt #2 - another couch delivered; still no chair: back ordered until Sept 4th. Clearly it was never on a truck for delivery to me in the first place! Delivery #3 - only have 5-8 pm and will only call you 48 hrs in advance to schedule delivery. How are working people supposed to deal with this? I don't sit around with open time in my work day 48 hrs in advance! All I was looking for is to schedule a time one week out after the product actually arrived since I travel very frequently. This was not possible.

We recently moved to Florida from Massachusetts. Purchased a mattress at their Jacksonville Store on a Sunday and was told it would be delivered that Thursday. Thursday came and almost went until I called. I called the store where we purchased it and was told I needed to call corporate office. Spoke to a scheduler at the corporate office and I was told it would be arriving that Saturday but that it had arrived at their office. Saturday came and almost went with no mattress. I called again and was told it hadn't arrived. I was not allowed to cancel the order. Would need to wait according Sandra at the scheduling office.

Do not ever buy from these people, they have no heart, they have no soul. I am a current cancer patient and told the salesman I needed a comfortable, soft couch to relax and recuperate on. The one I tried in the store was perfect, what I got delivered was two (yes I bought two) concrete benches. They are so hard. When I complained about how different they were, I found out the one in the store is by the TV and used more than any other couch in the store (right by the customer service desk). Of course they say no returns/no exchanges, I told them I would keep one but they denied me returning the other for an exchange. The customer service rep is taking it up to corporate but doubt they will do it, also the price I paid in store is higher than the internet price, and the store manager acted like he was giving me a good deal. LIAR, LIAR, LIAR!!

I walked into Ashley Furniture, knowing which bed frame I wanted already - saw it on their website, I asked the sales associate so he could point me to it, he said, “Oh, I don't know, I don't think we have that...” And started to walk away, when I saw it right in front of us! What an idiot. You sell furniture! Know your products. So 1st thought, they don't hire quality folks who know their stuff. The guy said we would receive most of our order within 2 weeks, and he would call me the next day to confirm when the rest would arrive. A week later, I have not heard from him (sales associate was an old guy who walked with a limp, I forget his name), so I call and speak to a different sales associate who said she would call me back (Deanna) the next day, of course, no call ever.

Let me start out by saying that we loved our mattress when we first received it. We had no delivery issues, as many other people, since we picked it up ourselves. After less than 4 years I had noticed that I was unbearably stiff in the morning and the mattress was developing a valley in the center, causing me to constantly roll into the center. I weigh a 123 lbs and I do not believe that a good quality mattress should break down in the center as this one did in less than four years. Long story short, 4 years and 3 months after the purchase, they had sent out their technicians (very polite, courteous and on time).

What a nightmare! I ordered a bedroom set for my son on June 9th. It is now August 7th and we still do not have a functional bedroom. The 1st time they came to the house, they weren't able to put the bed together because it was missing a piece. The chest of drawers also had a damaged drawer. We contacted the factory and they said it would take 10 days to receive the missing piece (and to call to set up another appointment when it delivered). The piece for the bed delivered (not the replacement drawer) so we called and set up an appointment for installation. When they came - they said that 2 additional pieces were missing and they weren't able to put the bed together. There was also a damaged piece to the bed (that we didn't notice because all of the parts were in a pile). Again - we contacted the factory and they ordered the missing pieces and were having them delivered to them.

My experience with this furniture store has been the worse. I bought some dining room furniture which arrived damaged. The delivery was set to arrive between 3:00-6: 30 pm but they arrived at 7:30 pm without previously notifying me. When I expressed my issues about the defective furniture to the delivery employees, they told me to buy pads from the "Dollar Store" to fix the issues. I contacted customer service and the store seller about the furniture the next day, I provided them with pics of damaged furniture and they told me a technician will contact me between 24-48 hours to set up an appointment to repair them.

Do not buy anything from Ashley Furniture. I bought a chair and when delivered it was not the same as the one on the showroom floor. I tried to return it within 24 hours. They do not take returns. The fine print on the back of the receipt is the same color as the paper. $1000 wasted.

Worst experience I have ever had at a retail store. Full of lies and deception. I am mad that I have to even give this store 1 star. Where to start... Sunday night my fiancé and I found a sectional that we both really liked. We are about to purchase our first home and we close in two weeks. So we were trying to see if lay away was available. They said it wasn’t possible for the loveseat to be kept due to it being discounted. Fine, so we called our lender to see if we could get away with purchasing this early. After we got the green light, I took off work early to purchase both pieces. It was a fair price for a something I liked, but the real appeal to me was the 0% financing options for 5 or 6 years.

I gave Ashley a chance. Never again. This company is all about quantity. If you want quality, go elsewhere. I purchased a sectional from the Maplewood, MN store. I think Josh was the salesman. The seat cushions are NOT as firm as the model they have in the store. The back cushions are different sizes and densities and need to be "fluffed" to look normal. I'm so disappointed and disgusted. I should have stuck with Slumberland. I'm so angry.

Third time buying from Ashley. They have progressively gone downhill. This is my LAST purchase with them. Bought 2 power sofas and a power oversized chair. What a joke. The seams are splitting at the back of the chair, and the staples are coming through the back of one of the sofas. This happened within the first couple of months. Warranty technician came out and said he would order fabric and have it sent to my home. Then I should call Ashley to arrange to have it installed.

Worst experience. Scheduled a delivery day and time, took entire day off work to be flexible. First delivery time given latest 1:00 pm, received call in am to say they were already running late, delivery time now before 8:30 pm, and more than likely not before 5:00, go run errands and they will call when on their way. I did and returned 5:30, 8:30 no delivery, no couch. I called, told they are in Carlsbad, one city away, but three deliveries before me. I ask what is the latest they can deliver? No answer, I inform them I live on the second story of an apartment building and wish not to disturb my neighbors, told they will call. 10:30 pm no delivery, no call, I call, 15 mins on hold and sent to voicemail, I leave message. I go to bed 11:30 because I work the next morning 11:59 the delivery man calls, says he is at least 20 mins away, but can deliver.

About three months ago (May 2018), my husband and I walked into Ashley Furniture store Fresno, California and had high hopes. After purchasing a bedroom set and living room set, sitting in their show room for 4 hours to settle the account (yes, it took forever, they were slow!), we walked out with promises of having our furniture coming to our home in two separate deliveries.

Bed of roses!! Is the impression they create. Especially when we went there to purchase a sofa, we were given a lot respect by Ashley (salesperson) from Ashley Furniture store in Secaucus. The time of buying she made sure we purchased the protection plan because we have a small baby and the furniture is gonna get stains often. What we got to find out today was out of the box!!! We call the protection plan guys to fix the stains and they give a lot of excuses saying we can’t do it since it’s more than 30 days and if it’s stains every now and then we should call them to clean up everyday. Now they will arrange a technician to come and clean and it will be out of pocket expenses. When we have paid for the plan why do we need to pay from our pocket. Do you get what I say.

I purchased a sofa and a love seat from Ashley Furniture but shortly thereafter I realized it was too hard and not comfortable at all. It’s beautiful but it does not meet my needs. Is there any type buyback program? Please advise if there is anything that can be done. Thank you.

I don’t even know what to say anymore. For a solid month I have been trying to get the twin size mattress I ordered and have been told at least 5 different dates for delivery. The truck has even shown up twice with no mattress. A monkey could run this organization better. Who doesn’t have their delivery people check their manifest against what’s been put in the truck? Twice!!! Then being told you’ll be called to reschedule but never get called. I’ve lost count of how many times I’ve called and been promised things. I also don’t have the bed I ordered either and the 3 pieces of that I will probably never see as the availability changes hourly. Hourly!!! I was literally promised one hour the date of delivery then the next hour it wasn’t available anymore.

Purchase Sectional 3 weeks in advance because buying new home. Furniture was delivered 2 weeks later which was late in coming. Recliner sofa was broken. Wouldn't recline and the wedge a long cut in the arm of the chair. Had everything return back to the store. 5 days later delivery truck shows with missing pieces that had been put on back order which we were never told about. So once again we told the driver to return everything back to the store. At this point we were fed up with Ashley Furniture and just wanted a refund which we had to wait 2 days to receive. This company is VERY unprofessional as anyone I ever dealt with in my life. Take my advice. Do Not do business with this company. RIP OFFS.

TEP ERG FULL ADJ AND FULL MATTRESS PURCHASE - I was tricked and deceived. When I purchased the bed, I was told that bed purchases were a final sale, except when you are buying the Tempur-Pedic, Tempur has a 30, 60, 90-day comfort. I was happy because I was purchasing the bed for my mom who needed the massager for her muscle spasm. My mother was not pleased with the foundation. It vibrated and not massaged. The mattress did not operate properly when the bed was in the inclined position. The mattress would not bend properly, you could stick your arm between her back and the bed, and when she lifted the feet, the foundation has her feet in the air almost like a 'V.'

Ordered a couch to be delivered in another state and told them that if anything needed to be back ordered to let me know by a certain date. I called them on my way down to my new house (after the date I told them to notify me of any problems) and they said that everything was back ordered another 3 WEEKS! So... when were they planning on telling me this?

I purchased a houseful of Ashley furniture for a vacation home. This Bolanburg table was used only a handful of times and a pizza box and coffee mug ruined the finish. Numerous calls and emails to get in contact and resolution. The worst customer service. It's been 3 weeks and just get emails and letters they are looking into it. Unacceptable that the finish could totally come off. What use is a dining table if you can not use it.

My husband and I purchased a bedroom set 1 month ago, and the product did not arrive. I took 3 days off of work due to LIES and miscommunication from the company stating the bed and dresser/mirror would be delivered. THIS NEVER HAPPENED. Finally, the bed arrived and they informed me that the dresser/mirror was OUT OF STOCK. The lack of communication between departments in this company is appalling! The customer service reps over the phone are agitated due to all the complaints, so they give attitude during calls. I WILL NEVER ORDER FROM ASHLEY'S AGAIN!

DO NOT PURCHASE THE EXTENDED WARRANTY. I have been given the runaround for weeks trying to get a repair damage to my chair. Salesman lied to me and no one is willing to help. One rep said, "I think they are training them better now on how to sell the warranty".

We purchased a bedroom suite and mattress Nov. 2012 from the Louisville Ky store. The mattress has a 10 year warranty. We brought the suite unassembled to our Florida home Dec 2012. The mattress is a memory foam and it's sunken in in the area we lay. We went to the Sarasota store and the staff was very nice and gave me the number to call to set up for someone to come out and check the mattress. I called the number and was told since the item was purchased in Ky they could not located the invoice. Told me I would have to contact the Louisville store to get the number to call to have someone check it. I contacted the Louisville store. They gave me a number to call and a copy of my invoice. I called that number and they first told me that because we have moved the product out of state the warranty was voided.

Salesforce is ok, but delivery and customer service response to lack of delivery as scheduled is horrible. 2 months now and I have been awaiting delivery of my shipment. Each month there is a problem per the customer service department. They are not willing to escalate the problem nor provide me with some who can. The attitude with the CSR on the phone is "It is was it is" bottom line. Not purchasing again from Ashley nor recommending it to anyone else.

Bought this couch in March, in May, I sat down on the corner chase and the wood frame completely shattered underneath me, I had bought warranty with Ashley and I had a warranty with the manufacturer itself for one year. Waited one month for the technician to come look at it. After a couple days I received a call saying that they denied the claim because it was considered "customer use". The customer service call centre, was the worst service I've ever had, I never got called back. I had to consistently call them if I wanted an answer, the supervisor denied to speak to me, and my couch was not replaced. If you want to sell faulty material that's fine, but at least provide your customers with the respect they deserve. NEVER BUYING ANYTHING FROM THIS PLACE AGAIN.

The Customer service is HORRIBLE. They cancelled my delivery and DID NOT NOTIFY ME. I sat home all day from work FOR NOTHING AND THEN they wanted to charge me for rescheduling. To boot - the only reason I am waiting on a delivery is because the piece they delivered in the first place was BROKEN. This has been a 5 month nightmare. Save yourself.

We went in and spoke to someone about mattresses and they directed us the Tempur-Pedic. We did purchase and during the process we are told we have a full 120 days to decide if we like it or not but to give it 30 days for us to adjust. We did that and could get a good night sleep so we went back in to exchange, this is where the nightmare starts. After 4 days of arguing with the Response Team they finally agreed to swap, so we went back in a picked out another mattress. The first one cost us $5200 and then they conned us into a different mattress that cost us another $1500 and was told again, you have 120 days to try it out.

PLEASE DO NOT SPEND YOUR MONEY WITH THIS COMPANY!!! I think it is completely unacceptable spend hundreds of dollars of your hard earned money with a franchise that prides itself with excellence and value in products and customers; but when you have purchased an extended warranty and service is REQUESTED you can not get an answer to when something will be done! I purchased a bed set from Ashley HomeStore (Secaucus, NJ). I am a veteran and had just came back from deployment when I received an advertisement in mail from Ashley HomeStore. Some of the things advertised were nice but not my style. I made a trip to the store and purchased some items I really liked; along with an extended warranty.

Went to the Ashley HomeStore in Springfield, Missouri manager Shyla **. Picked out a sofa and chair. Was told our delivery would be September 13. After taking the day off and not hearing from them I called, they patched me through their delivery people. I was told that my delivery would not be till September 20. On September 20, after staying home yet another day from work, I called and was told that my delivery date was supposed to be on September 13. I explain to them that I called September 13 and they told me would be September 20. They then proceeded to tell me that they couldn’t make it. That my furniture is in the warehouse but I would have to schedule another day.

I bought my couch in March 2015, it was delivered in April of 2015. It seemed sturdy enough to last a while when I bought it. One day it was sat on and we just heard a loud pop. The frame had broken on the couch from being sat on. I have been trying to get this horrible company to honor their lifetime warranty on frames and they have been refusing to do so. Now I have called customer service and consumer affairs and no one will pick up the phone. The letter they sent me denying my claim said that there was no defect in the product but my warranty says lifetime warranty under normal wear of the couch. Nothing about defects only for the frame coverage. This company is a joke! Stay away!

2 days after couch was delivered the frame cracked. Cannot sit on that end of the couch. Emailed them immediately... After several emails they contacted us and said to send a picture. Ridiculous. They should have sent someone to see the cracked frame. A month later after I contacted the credit card company they sent someone who slapped a piece of wood on the cracked frame and used a staple gun. It was still bowed...staples came out all over living room floor. Contacted the credit company again.

Updated on 01/21/2019: Bought couch and loveseat in Nov 2017. May 2018 material on couch splitting open. Was told it was because it was punctured. Ask them to show me the hole in it because punctures leave holes. They wanted to charge a hundred dollars to look at it. After 3 months they fixed it. Oct 2018 more splits in material. Took pics. Call ca group at Ashley Furniture. Told me to send pics and serial number. Did so and have not heard one thing back from them. They are rude and liars. I’m at the point I’m not paying one more penny for it and taking the couch to their showroom so consumers can see what sale and refuse to honor their product.

My experience was so bad that I had to register and leave this complaint. I don't typically do this but I just can't stand liars. I purchased a chair from their online store which was delivered arrived damaged. I contacted Ashley immediately while the delivery guys were still there. They said they would have someone come and try to fix it and it not, it would be replaced. I told them I want a new one and they insisted on sending someone out first. Now I know why. They sent someone who was unable to repair it and now they say they will not exchange the chair. They said it was my decision. It was not. I asked from the beginning to get a new chair and they lied and said it was protocol to do that first. Now they say they can't exchange. It hasn't even been 1 week since I've had the chair. I will NEVER do business again and plan on taking them to small claims court to get my money back.

I went back into the Jefferson City store to get additional support legs for my king size bed. The slats have places for 6 screw in support legs but the bed on comes with 3 (why?). I called and spoke to a customer service person and was told to go to the store and they would sell me additional ones for a little under $6 each. So silly me, I went into the store to get a few more.

Called today to schedule my delivery which was to be ASAP and informed the best they can do is August 3rd and that the coffee table I ordered will be on back order until the end of September. Once I stated I was going to cancel my order the girl who stated she was the delivery manager, said I would be charged a 12% restocking fee. Very upset with this since never discussed with me that the order would take this long and that the item was on back order. The only good experience was our salesperson who was very helpful, but won't be doing business with them again.

I purchased sofa & loveseat from Ashley furniture store. The furniture was delivered twice both times the sofa was ripped/torn. I attempted to contact them several time to no avail. They didn't answer the telephone. This has been a 3 week process and to date furniture still has not been received. Once, I spoke to some. They had me on hold and practically called me a liar then hung up on me. I will never purchase anything from them. I will also report them to the Better Business Bureau.

I pre purchased a sofa 3 1/2 weeks before it was to be delivered. At time of purchase I confirmed the delivery date. 2 days before delivery I received a call that they didn't have my furniture and I would need to reschedule, after I already rearranged my schedule to accommodate the original delivery date. My delivery was pushed back 1 week, I called 3 TIMES to confirm my delivery and 3 times I was told it was confirmed. I grew concerned the day before deliver was set because I had not received a confirmation call and in that phone call I was told that my delivery was not confirmed and I have to wait another week. This all after being told by 3 different customer care employees that I was confirmed.

Originally my wife and I was gonna purchase the Ashley Furniture brand mattress. But upon ordering the bed. They said it was sold out. So they gave us the option of choosing 2 Stearns and Foster bed for the same price as the Ashley Furniture brand mattress. So we both tried out the beds and we like the stone forest model. Not too firm and not too soft. It was perfect compared to our Sealy foam mattress. Once we received our mattress May 15th and it was setup. We were super excited for the good night sleep and leisure time laying on the bed. After the first week of sleeping on the bed. My wife and noticed that we would sink in the middle of the bed. So we called Ashley Furniture to confirm that we were sent the correct bed. After the bed was the one we ordered. We gave it another month to see if we just need time to get used to the bed. Nope, we just sunk right back in the middle.

I canceled invoice # ** on 7/13/2018 at 8.44 pm and never got emailed a cancellation # as promised. I received their delivery schedule at 6.42 pm. It took 2 hours to get in touch with anyone to cancel the order so it would not show up when I was not going to be home.

I can't believe how little they care about customer satisfaction. I bought swivel rocker armchair in 2014. About a year ago it started to squeak. Not much at first but now we are not able to use it because the noise is deafening. I contacted Ashley to have one of their repair people come and have a look at it. Because we never purchased the warranty we paid for the service call. $68.00 that was no problem. He couldn't find the problem but tightened everything and oiled it. That worked for 1 day. The squeak started again. I called them back. I was told I would have to pay for another service call. They did finally send someone else who barely looked at the chair and said there was nothing he could do.

I bought 3 bedroom sets from them. Waited over two months for delivery. When delivered there was a bed rail missing, dresser with drawers that didn't close and scratches on top, another dresser had a drawer broken. Delivery guys said someone would call. No one called. I had to call and the store manager said it wasn't his area I would have to call the delivery department. Took two calls to delivery department to get anyone to help me. Said it would be another 2 months to get parts in to fix stuff, meanwhile my house is a mess because I have half used furniture that I can't use and my old furniture is gone.

5 year protection plan - hoax. Bought living room set back in 2014. Four years later a tear was found by the handle on the side of the sofa. I called and told them about the tear, they said, "Send us an email with the damages." After sending the email, they said, "Sorry it is an accumulation. This is not covered." Then I said it was due to a tool in my pocket while I was walking by. They said, "But you also said you moved the furniture so sorry you changed your story. We are not covering you." This is such a con job. Do not give your $500 to these people because they will not cover anything.

Bought the extra 5 year warranty. Waste of good money. Nice couch, very comfortable, I give it a 5 for about 6 months. Give it a zero now. We can feel the boards in the seat. The color is wearing off the couch after about 15 months. The motor has now worn out. The footrest is stuck in the start of the up position. It is in the way. 1500.00 for 2 1/2 years, what a joke. What junk!

If I could leave no stars I would. This has been the worst buying experience for my wife and I ever. The first couch we bought in store was delivered late, even after I had been called and notified they would deliver on the expected date. I stayed home from work and cancelled plans to only get a phone call late morning day of saying they didn't actually have it ready. THEN, we made the major mistake of purchasing from their online store during a sale and was told it would be delivered in two days and our CC was charged. 7 days later nobody can find our order online and we have no idea when it will be delivered. Customer service is a joke with 45+ min wait times. Stay far far away from Ashley.

The quality of this furniture was worse than ever expected, it was terrible. I submitted a return within 5 minutes of delivery and it took over 2 weeks for someone to process my return and schedule a pickup. Now, I have finally returned the items and they refuse to give me my money back. No one answers the phone or responds to emails. I processed a claim through PayPal to get my money back and because they "accidentally" duplicate charged me it shows a full refund. I was charged TWICE, refunded ONCE and do not have any furniture. I need help. I do not know what else to do.

We got our furniture delivered and I saw a scrape mark on sofa from them trying to get it on the house. They came a couple weeks later and repaired it. Then on the love seat where my husband sits his rear, the seat was bubbling up in spots. Notified store and they had to order the cushion. 3-4 weeks later came and changed out the cushion. The same thing was happening immediately. The repair guy said sitting on it may flatten it out. It didn’t. So 3 weeks later they came again to repair it. They failed to put the cushion all the way to end of footrest leaving wood exposed. Called them again and have to wait 3-4 weeks for repair. I had my last couch and love seat 15 years without issues that was not bought from them. This is the WORST furniture I have ever bought. Will Never buy anything from them again. Very cheaply made furniture.

I recently purchased 6 Baxenburg chairs from Ashley online store. Little did I know that after doing more searching for a bar stool chair, I found the same Baxenburg chairs by Ashley on Amazon.com with a price of 71.99 for 2 chairs when I just paid 65 dollars per chair on Ashley online site. Needless to say I am furious. I have already put the chairs together or I would have sent them right back, but now I am stuck with them. Chairs that if I had only looked a little harder I could have bought at half of what I paid at Ashley.com for the exact same chair at Amazon.com. This is the biggest ripoff I have ever seen, just because Ashley can mark up their products because they are a major furniture store. I will not ever buy a thing from your Ashley Furniture store again. Thieves!!!

The content to follow is the emails I have sent to Ashley Furniture Store explaining the issues. On 28th March 2018 my furniture was delivered. The furniture was a Urbanology bed, dresser and mirror. As soon as the furniture was built by your employees, both me and my partner checked for any marks, scratches etc. On the dresser there are white marks on the front of the drawers and other marks. Please see attached pictures as proof. We were told by the delivery staff who built the furniture that the issues we had were supposed to be there. Within the hour, I went to my local Ashley Furniture store at 3047 Clarence Ave S, Saskatoon to discuss the issues I had. We were told that someone would be in contact within 48 hours to discuss the problem and organize a call out. When we signed the contract and bought the furniture, it was emphasized that any issues with the furniture would be dealt with within 48 hours.

I purchased two bedroom sets. Bought the extended warranties for both which was $399 each. Then the ball bearings fell out within the first year. They came to fix it. No problem. The extended warranty when I called back half a year later after that first year they said that it wasn't covered. Only nicks and scratches. So I paid $800 to get nicks and scratches out of furniture. Do not do it.

We purchased a dining room set as well as some other furnishing for our home in Sept 2017 and purchased an extended warranty. Before Dec. the dining table top started to peel. I called and they said that before they would replace it, they would have to try to fix it. They took it and refinished it. I told them my concern was that it was going to peel again and they assured me that if it did peel again, they would replace it. WELL, needless to say, it peeled again after less than a month. I called 3 times and left a message for them to call me back.1st time I was on hold for over 30 minutes after being transferred to the service dept, no one ever picked up the phone. 2nd call, I was hung up on. 3rd time I got the answering service and demanded to get a callback so we could resolve the problem, that was over a week ago and NO ONE CALLED ME BACK. I will never recommend buying anything from this store.

Went in to purchase a recliner and sofa. The salesperson and manager offered 20% to bundle them together. When writing the ticket, the salesperson referred to the prices as “internet price.” When we left, we checked out the price on the Ashley website, which was actually $50 less than what we got in store. We canceled the order within 48 hours, per their refund policy. The next day we got a delivery confirmation call and email, where I replied that we had already canceled the order and not to deliver it to us. My credit card was then charged for the total amount, even though it was stated that it wouldn’t be charged until the furniture was delivered.

Store employees were snotty on the phone, and very disconnected at the store. Still ordered the bed because we loved it. But when it was delivered a week ago the kids setting it up had no idea what they were doing and were missing pieces. They were even asking another delivery company that was there if that had pieces or knew how to set up the bed! Now we are a week after delivery and I am still waiting for the parts to come in!!! I have called several times, with the, "We will get back to your solution." Meanwhile, we cannot sleep in our bed! In addition, they had a rug hanging I wanted to buy but there was no price. The salesperson was going to check the price and call me. Of course they never did and I had to call them. Will never buy from them again!

I ordered a girl bedroom and paid for it on May 04, 2018. On May 29, 2018 I received a different product than the one ordered, I went to the store to complain the same day and I had them to print out paperwork for the next delivery. On June 30, 2018 I received 2 drawers and a dresser... rest of the items promised on August 30, 2018... I went to the store and complained. I have the print out (Delivery date 06/30/2018- was not an estimate) that shows all the items ordered... but the order was incomplete. My daughter will start going to school in the beginning of August and I need her room done by then. This is breach of contract!!! I want someone to pick up the items from my house before I contact a lawyer and contact the media.

Please do not trust those people. The quality of the furniture they show me in the showroom was completely different than what they deliver to my house. Two weeks after I bought the sofa and gave my salesperson a good survey, they deliver a damage sofa in my house. I called and went to the store multiple times for an exchange. Nobody wants to help me. They were running away from me. Finally they filed a claim to their headquarters in Baltimore. After a month and 21 days, They sent a technician to repair the brand new sofas I bought. He cut the fake leather and change the cushions and leather of the new sofas.

I purchased a full living room set in June of 2017, the salesman explained that it would be beneficial to purchase a 5 year platinum service plan for the living room. I paid the almost $500 for the plan and was told in no uncertain terms that if anything happened to the furniture it would be covered. If it couldn't be repaired, it would be replaced. Just one year and two weeks after delivery, the side of the couch buckled up and the legs tilted inward and the sleeper no longer opens. I called the service company and they simply said, "Sorry, we don't cover structural damage. You will have to call Ashley."

I bought a bed 2 weeks ago and we schedule the first delivery, I had to request a day off at work and they didn’t delivery, they told me the bed had damage. They schedule again for today, I took another off from work, they called me at 7:00 am telling the delivery would be in 30 minutes. And they never showed up. I called them and they don’t even know what’s is going on. This is so irresponsible! First time I decide to buy something there and now, never again! You cannot trust in this company!

Well I'm pretty pissed off. Went out and bought some beautiful outdoor patio furniture. A table, chairs and a patio tower heater. Everything was awesome and I loved it but winter rolled around and I covered all of the stuff. Now the patio heater was made out of fiberglass and somehow it started falling apart. Now it was completely covered with a tarps. I called John V Schultz (the place I bought it) and they said they would have a guy over the next day so I uncovered it and the guy didn't show till two days after and he tells me, "Well you should have covered it," with the tarp sitting right in front of him.

I have bought a living room in 2015 and salesman insist that I have to buy extended warranty which will make it issue free as he said, “Will repair any damage. If we can’t repair it we will replace it.” So I bought it. Last month I noticed some cut in the fabric in docking area, I called the warranty they said, “Sorry not covered.” I called customer care they was very rude and said, "We don’t own that warranty. We don’t care.” I told them that you promised to fix any issue if I bought that warranty, she said, “I am not in the store and I am not salesman. If he told you that call them” and she hanged up. I called the store they said the same thing. I guaranteed you if you go today to buy anything they will try so hard to buy the warranty and they will never tell you that the warranty doesn’t cover serious damages or not easy fix areas. They hid that which is mean they provide false info. I will stay away from them.

I recently purchased a living room set from Ashley HomeStore Modesto CA. Upon delivery the tables were all scratched up. They were refused and the delivery man refused my refusal. Since then they have come out to replace them 3 times. The tables looked worse than the ones I got. I talked with many associate about this issue. I was guaranteed a manager would check them before leaving the warehouse. Still waiting to get it right.

Sales gives one date the furniture should be available for delivery. Then delays are added. I waited 26 days from the purchase to the delivery day. Delivery gives one date they will call about delivery. Then they call on another date. Delivery gives one time they will arrive and they arrive a different time. When the furniture was delivered, I noted many, many chips, dents, stain rubs and a hole in the cabinet. I found out that it is the warehouse’s policy to remove the furniture from the original boxes and then plastic wrap the pieces before putting them on the truck. Delivery claims they are inspecting the furniture, but this procedure adds to the handling and the damages.

I just wanted to verbalize my total disgust with the delivery of my furniture purchased from Ashley Furniture. The initial estimated delivery date was scheduled for Saturday, June 23rd. It was rescheduled per the company to June 27th. I called the scheduling department for an estimated time of delivery on June 27th and was told it would roughly be between 10am-1pm. All contact numbers were provided to sales representative. When I hadn’t heard anything at any numbers provided by 12N, I called the scheduling department again and spoke with 2 representatives and they stated the delivery personnel had contacted me already and attempted to make a delivery. I then informed them that no one had contacted me at all at any of the numbers provided. They said that unfortunately the furniture couldn’t be brought back out.

Very Unprofessional Company. Not worth buying no furniture or accessories from them. I ordered a set over two months ago, when it arrived it was broken. I called and requested a new order, so I sent the broken set back. It's been over a month and have not heard nothing. I called today and they keep giving me the runaround, that it was shipped but now it’s on back order. Very unprofessional, don't even bother going through the hassle to order.

After ordering and paying for our bed set from Ashley's a month and a half in advance, with a scheduled date set. The DAY BEFORE our delivery to our new apt, they inform us they do not have a footboard for our bed set. And it wouldn't be available until Monday (Friday was original delivery date). They delivered the rest of the set, in which we had to ASK for metal frame boards to sleep on temporarily. With multiple calls to confirm Monday would be the delivery date, which was confirmed multiple times by multiple people.

I bought a cocktail table with storage, it was impossible to check the bottom part as it is very heavy, top and side parts looked good. We needed to move the table to another room (4 persons were needed) and only then we found out that the bottom panel is broken. We filed a claim with Ashley's customer care and were told that we should have reported the damage upon delivery. Again it was not possible to check the bottom part. Ashley said that they will not be able to do anything. Very disappointing and will never buy from them anymore.

Bought a section less than 2yrs ago and a piece of the section broke and cracked in half when a family member sat down. Ashley Furniture or their warranty department will not help at all. Stay away. Their furniture is very cheaply made and it’s not worth the warranty.

I have been approved for a reselect on my mattress after service tech came by my home to complete my inspection. Was only informed that I would have to pay a service fee. Contact the store in Southaven, to be informed the mattress on my account has been discontinued. Spoke with a lovely lady whom always been pleasant and very much mindful, she tried helping, but could not get through to anyone. Reached out to Karey, who was to contact me with a follow, never heard anything. I've had surgery on my back with another one pending soon, and don't have a mattress, due to lack of communication. Reach back out to the lovely lady at Southaven, to be told I have to pay almost $500 to reselect, after I was only told previous, I only had to pay for a service fee. Here I am now leaving this complaint only due to no follow up, feedback or any support for either department. I need clarity and I need it now...

We purchased several articles of furniture from Ashley in 2015. We splurged and bought an expensive mattress and platform that would raise the head of the bed. Last year we noticed the mattress "sinking" in the middle, which the salesman said would never happen. We removed the mattress from the platform and found the platform literally falling apart. We further noticed how poorly the craftsmanship is and how cheaply it is made. We have contacted Ashley and they keep referring us to other places to submit our complaint. As of today, we have had NO response. I was attending a meeting at our church and the subject of Ashley Furniture came up. It was unbelievable how many complaints I was hearing. We will never again purchase anything from Ashley Furniture and would warn others to steer clear. Their furniture is poorly constructed, very expensive, and do not back their product.

We had a Sectional Delivered and the recliner broke first time we tried to use it. They came about a week later and fixed it. I called the woman the office named Chen and she said the office manager would call me back that day. I never heard back. I called again a couple days later and she never called back again. I went to the store to purchase something else tonight and asked to speak to the office manager and she said she was busy training someone and did not have time to talk to me. Now that is the way to train someone and teach them if you ignore someone they will go away. Salespeople were nice, but once you buy it don't expect a follow up or anyone else caring. You are on your own.

We purchased our couch, The Baxley, May of 2017. We had a good buying experience, however, once the couch was delivered, within 1 month we had to have a tech come out because the couch cushion on one side had “lost its air” as was termed by the service tech. We thought that would be the answer but after a few more months we started to notice the same issue in a different cushion. I called customer service and they said someone would call back. After some time and no call I called again and they sent out another replacement cushion and a tech came out. By this time we had trouble with more cushions. When the tech came out the second time he said the cushions that were sent were wrong. I also asked him if we replace the cushions this time how will it hold up versus the last one that was replaced? He said it would probably not hold up.

I have a major problem with Ashley HomeStore in Lithonia, GA. 2013 my wife and I bought bedroom set with two dressers. We also bought the warranty program from Guardsman USA. well, six months later the bed frame broke. I called the store in Lithonia, GA. Management was so rude and someone from the store came out 1 week later. Inspected the items and 2 week later a new bed frame arrived in mail. They refused to put together the bed frame so I put together myself. Well, couple weeks ago in 2018... the new bed frame broke also so I called the store again... it's under warranty but they said Guardsman was giving people majors about claims and Ashley had to dump them.

We ordered a chair on line, we got it delivered and it was very uncomfortable; we called the next day and got a claim # for a return; they said they'd be here in 48 hours. Here is 6 days later and nothing; hold for 45 minutes and hang up; emailed them 6 times and not one answer. I will NEVER shop at Ashley Furniture again; worst customer service ever!!!

I purchased a complete house full of furniture in November of 2016. Some pieces were shipped via UPS and the rest was delivered. I noticed I had pieces that didn't go with any of the furniture I ordered. The delivery company was rude and I noticed the quality was very poor. The dresser is very flimsy. I didn't get the bottoms drawer to my daughter's set and called to get that corrected as well. They ended up sending a set of springs to a bed I didn't own. I called back and they send a drawer for my son's set which was still wrong. I called back and they were supposed to return my call.

Less than 2 years old and will replace soon, just me and my wife, no kids and no pets, I travel half the month and condition leather every 60 days or so. We can't even open our blinds as the leather is so worn through the color, brown leather is tan where you sit. It is garbage. Do NOT buy Ashley leather furniture. You will regret it. We took advantage of no interest finance and furniture will not last the payments and wasn't cheap.

We purchased a leather rocker recliner, thinking it would be more durable. I wish I had read the reviews before the purchase, as a couple of days after delivery, the chair started squeaking, like an old, old wooden rocker. We called Customer Service and was told the first appointment opening was two weeks. We waited the two weeks, serviceman came, did some hammering, said wood was rubbing together, stopped the noise, but he hadn't even gotten down the street when it started again. Called the salesperson and was told that only Customer Service handles service needs. She was much more accommodating when we were buying. Called Customer Service again and the wait is a little over two weeks. I have had much better luck with Wayfair.

Mount Juliet TN store - We purchased the adjustable base for our queen bed and it has never worked. When we called the store we were told to call the manufacturer. When we called them it prompted us to leave a message then it said, "Unable to leave a message at this time." My husband and I have called numerous times and cannot get help from anyone until I complained to corporate and had finally got an in store credit issued which I was very unhappy with after what all we had to deal with. We just received what we bought to replace the base and are missing a cushion from the chair and were told the box spring is on back order. I called the store to tell them and was given “you will have to call customer relations” all over again.

A BIG NOOO... To Ashley furniture. Don't ever think to buy anything from their home store. Their salesman will do everything to make you fall prey and make you buy. Even you buy, they will give all promises for insurance, warranty etc. But in real world you can't reach them after the item has been delivered to your home. I ordered 3-seater and 1-seater sofa. On delivery it was not as sturdy as the showroom man, delivery guys told Ashley will call next day which never happened. Still I trusted them. After 2 months whole sofa has become soft - poor quality material. After multiple follow ups and horrible customer care... There is no response. They are asking me to reach them every time. I have given up hope. I would say - Go to Ashley at your RISK!!!

I love the furniture Ashley's make. However, the people that work for them are terrible with customer service. They don't respond nor answer their phone and when you do actually find someone to talk to they are rude. They messed up my order, never gave me a receipt. I had to go back and get one at the store 'cause no one answers the phone. Then when I get the receipt I noticed my order was not correct. I made them aware then they delivered my order and some of it was missing. I was told someone would contact me and they never did. I had to reach out to them to find out that what was missing was discontinued. If I can give negative stars I would. I will NEVER BUY FROM THEM AND YOU SHOULDN'T EITHER.

I bought a leather sofa and love seat from Ashley Furniture on July 1, 2017. I purchased an extended warranty on top of the first-year warranty. I was assured when I purchased the items that the warranty did cover scratches from animals should it occur as I explained I had animals. I even have a witness, my mother, that was with me when we were told this and bought the furniture on July 1, 2017. On June 14, 2018 City Furniture/Ashley Furniture came out to inspect where I had scratches from a cat. A repair shop that the furniture company uses was considered a subcontractor came out and took pictures of the damage. He then called City furniture/Ashley Furniture and gave them the information.

I purchased the Malakoff sectional and within the first three months of owning it the chaise cushion started pilling, called customer service and was completely back and forth and problem ignored and now here we are today the sectional is 3 months shy of being a year old and the whole sectional is pilling and extended warranty doesn’t cover it and Ashley corporate states, "Oh well it’s natural wear and tear." So screw customer who spend all this money on the sectional and the fabric of the sectional is crap! Definitely don’t recommend Ashley Furniture or this awful sectional.

Purchased complete bedroom suite and mattress & box spring on 4/21/18, to be delivered on 5/4/18. Dresser was delivered split in half, reordered & delivered a week later. The mattress & box spring were completely missing on shipment. Customer service, very rude & unhelpful, stated it would be 2 weeks before a mattress & box spring would be delivered. I went to Wal Mart & purchased my son a $90.00 air mattress & pump so he would not be sleeping on the floor until the mattress & box spring was delivered, 2 weeks out. My son had to rearrange his work schedule and miss half a day of work to wait for the mattress & box spring to be delivered.

Do not get furniture at Ashley Furniture. We ordered our furniture on 03/19/18, as of today 06/13/18 we still do not have all of our furniture. We were told the day that we purchased the furniture set it was in the warehouse and it would be no more than 2 weeks to get our furniture. It was 7 weeks before it was delivered and not all of it was delivered. They left a message for us to call the warehouse to schedule a pick up. It took two days for someone to answer and get it scheduled.

Well I wish I had seen these reviews, no wonder they are so bad. I purchased an outdoor table, chairs, umbrella and stand with protection plan last September. The first customer service went bad when they failed to deliver when indicated. I called the store and for some reason they had not scheduled it, then when 2nd delivery date came around it was without the complete set by the time it did come it was not in enough time for my event nor even be used for any of the season. When April came around we noticed that the top of the table was peeling off and the material underneath was pitting. I went into the store in Avon, Indiana because table still under warranty. I should say I tried to call the store but was on hold so long that I decided to get dressed, feed the dogs, gather all my paperwork and go into the store and all this time I am still on hold.

Wilcot Sectional- Corner Chaise, armless chair, loveseat: This is the worst sofa I have ever purchased. I wish I would have read the bad reviews before I decided on this sofa. The cushions are lumpy after 6 months and the chaise cushions do not fit correctly. I have called customer service and the Lemay Ferry (St. Louis, MO) store and they told me it is not a manufacturing error. I don't understand as others with the same issues had the sofa cushions replaced. I guess sometimes it is a manufacturing problem and sometimes it isn't?? I guess it depends on who you talk to. I purchased the warranty which is a scam. I may have well as thrown $2000 in the trash can!

I was unable to sleep on the sofabed I bought for my studio apartment. The support platform under the foam mattress wasn't firm enough and gave me backaches. One week after delivery I tried to return the sofabed to the store where I bought it. I explained my problem to the manager and he said I couldn't return it. He later said he would take it if I spent another few thousand dollars in the store. The store prices are much higher than the same pieces that are on their website. When I bought the couch I wasn't told that the sale was final. I wrote two emails to the company but heard nothing back. I tried to give a review of the product's comfort on Ashley's website, but it rejected all attempts that weren't favorable.

This was the first purchase and definitely the last form this company. I wasn't informed at first that financing means to apply for line of credit from different financial institution. The second delivery didn't happen and they claimed to call me and reschedule for another day since I haven't received a phone call or spoken with anyone. I haven't receive any statement or account number or who am I paying and when. Horrible experience! I don't recommend to purchase from Ashley.

I purchased a bedroom suite for our extra bedroom and one of the nightstands was damaged in the box. I have called and been on hold for 45 minutes twice (apparently they have very poor quality) and sent 2 emails. I was finally routed to some company that handles complaints because it was not Ashley. I was asked 5 times what was damaged and finally realized that saying "the side is busted" wasn't being clear enough. I told them that I wanted to return all of the furniture that has not even been used because their customer service was so terrible and was told once it was delivered it was not returnable! I was told I would have to keep the crap and that they would send a service tech out to see if it could be repaired.

From beginning to end, my purchase was a fiasco. I ordered out of the store in New Jersey to be delivered in Manhattan. I was told I wouldn’t receive any of my items for at least three weeks, so that’s several weeks for delivery after order. In my first set of items received, my nightstand was cracked and broken (see attached). When I reported the broken item, the customer service agent insinuated that I broke it. The process to replace it is to take pictures of everything and send it back MYSELF. Then and only then will they ship me a new one.

Purchased $5000 worth of furniture in December, also got the premium warranty. Warranty company says it's manufacture defect, manufacturer says it's not (after careful review). Lol. Company is a joke. Won't buy anything from them again. I'm still on hold (got hung up on after 57 MIN) and called back. I have time and a full cell phone battery so I will keep calling. Long story short, don't waste your money with this company.

I wish I could give Ashley 0 starts... After months of searching, I purchased a dining room table from Ashley Furniture. We have owned the table for about 6 months and it has numerous spots where the finish is coming off and small nicks. We do not often use the table so this was of concern for me. We also own a bedroom set with the same finish, that has no issues. So this led me to believe that this table must be defective. After calling repeatedly to talk with a manager of the Guest Response Team, I was hung up on. The manager did not offer any type of repair options or to even have someone come out a look at the damage. Then proceeded to tell me, "We cannot do anything for you. Your claim has been denied and the decision will not change." Then hung up the phone on me. I will never buy anything from Ashley again. Pretty sad that this company can't stand behind their products.

Never even get a protection plan from Ashley. We bought our couch and availed their protection plan for $250 and it says in the contract that it is good for 5 years. After a year, we needed to use it cause our 5 year old drew on our couch using a sharpie. They sent a technician to clean our couch. The technician went to our house and lasted for about 10 seconds before telling us that he is not going to clean it. That he will just replace the whole cover of our couch. We were happy to hear it. He said Ashley will contact us if it’s time for them to replace it. Months gone by and nobody contacted us.

Purchased a sofa set from Ashley Furniture about 2 years ago. Both couches are falling apart. The screws and nails used to hold the underneath of the couch together are too short and the couch is separating. The structure materials are cheap and frail. Very disappointed considering I paid over $1300 for the set. Had our other couches for 11 years from The Brick and they are still in better shape than this crap from Ashley Furniture!!!

Ashley Home Store is now on my list of companies not to do business with. 3.5 years ago we purchased a sectional sofa and purchased a 5 year warranty with it, well the stitching is failing and pulling apart on one of the cushions. Purchased at the Ashley Home Store in Draper, UT. Well we have moved to Somerset, KY in the meantime. Took the cushion into the local Ashley Home Store along with a copy of the receipt and the warranty, and they won't honor it. They said that warranty is not longer supported, so we called the store in Draper, UT. and they said the same thing. So I asked for my money I paid for the warranty to be refunded, "No can do," they said. So this is a company that does not stand behind their product or their purchased warranties. This is not a company you want to do business with!

Nice furniture, not great prices, but there is some moron running the business. They simply cannot get it together: They sell you a delivery in two parts but it doesn’t happen, they sell you courtesy but they aren’t courteous, you call their corporate office and in order to speak with a manager, you have to talk to the receptionist first and if she doesn’t get a good reason from you, the managers simply will not take the call! Are you serious???? Who’s running this chicken ** operation??? So far I’ve waited a month and when I spoke with the person who took my call (not the manager) she said the rest of my furniture is scheduled to be delivered in July!! That’s next month, today is June 1st!!! Gotta love them!!! Hey moron! If you happen to read this, You are an idiot!!!

Ashley Recliner started falling apart the 2nd year I owned it. The arms starting coming undone at the seams and you could see the wood on the chair, the footrest was the same way. It had come very uncomfortably. My back was hitting a board in the back of the chair and the board on the footrest was hitting the back of my leg. Never will I own another chair from Ashley!

I purchased bedroom furniture online from Ashley Home Furniture on May 18, 2018. I paid $129.00 extra for Home Delivery. I received an email advising delivery would be made on May 31st, 2018 between 5 and 8 p.m. I sent an email back requesting an earlier time on that day for delivery and received an email back stating, "We’re unable to predict that the estimate time of arrival at this time. You can track your delivery at **". We are not yet living in the home where this furniture was to be delivered and we live two hours away so we made the trip there in order to be there for the delivery. On May 30, 2018 I received a call from them saying the delivery window had changed to 4 to 7 p.m. and I advised that was fine we would be there.

I purchased $4,000.00 worth of bedroom furniture and a mattress from an Ashley Furniture Store l in San Antonio. After selecting the bedroom furniture, the salesman, Brandon ** asked me about the mattress. I purchased a king-sized Simmons Beautyrest. However, the mattress shown to me and the one I purchased were not the size height as the one on display on the bed I purchased. The difference was not easy to detect because of the different types of beds with mattresses on display.

My biggest issue is lack of communication on damaged and return of items. Email, phone, no response. Local store can't help with online orders. They are the same company. No phone calls answered. Five email attempts. NO response.

Last September I bought a table and chairs. The table was a dark coffee espresso color with 6 matching chairs. Shortly after it was delivered, we noticed that some of the chairs would totter. We decided to give it some time. The table developed white spots under almost anything, plates, glasses, vases, and even the salt and pepper shaker. When I called to get help, someone came out within a week to help. He played around with the chairs and told me to just put pads on the chairs, it would fix everything. Ummm, not really. As for the table, he said he would have to send it up the line, but I would get a call within a week. 10 days later I called back. I was informed that the damage would not be covered. I asked why. He said that I obviously didn't keep a clean house and had put hot pots and pans on the table. I admit my table isn't always spotless, I have kids, but I do keep it clean, and we have professional cleaners in every other week.

I will never purchase from Ashley again! Was sold a premium warranty with them through GBS Enterprise! A 5 year warranty for $159.99. It's a load of fraudulent services! Called to have my furniture cleaned for stains, and the sofa is falling apart! Supposedly this warranty covers all this! NOT! Was told it couldn't be done!!! Was sent to customer affair ha! Nothing being done! Went to the store here in Murfreesboro to protest this, brought my warranty with me that CLEARLY STATES all this was covered! ONLY to be told nothing they could do! WHAT??? So angry and disappointed in them and that they sell BOGUS FRAUDULENT WARRANTIES! NEVER AGAIN ASHLEY FURNITURE OR GBS ENTERPRISE WARRANTY!

I had my furniture for less than a year and boy it is junk. This seams from the cushions are coming apart. They are ripping. It is total total junk and the furniture is not misused. I am the only one here. I have tried contacting these people several times. He will not contact you back. I have a five cushion sofa and two are my cushions are damaged. I have contact them about replacement seat cover and no one get back to. Don't buy from them cause when you have a issue they ignore you. I will try again today. It will be the 5th time. It a very way fix just send me two new seat covers. I am sure it cost them maybe 50.00. I even buy them but they won't even get back to you.

They advertise a product (Hector sofa and loveseat) and price for the Memorial day sale. Then they call you the day before the sale even starts and tell you they don't have any! They try to replace the item with a substitute, but it's not the same. They kept advertising this sale, then reneged on the offer. Our sales guy was really nice though. I felt bad for him. Definitely not his fault. No wonder they need salespeople. I wouldn't want to work for this company either.

Bought a table and chairs from Ashley furniture, the legs on the table are terrible, looks like they were done by a child. It's really disappointing when you think you're going to get great quality and don't, I didn't want to go to the brick because of this reason, I thought Ashley furniture was better but they're NOT. The arm on my sofa has very little cotton in it, you can feel the cardboard, so disappointed. I will never go back there and I will advise other people not too.

Went to purchase a bed. Salesperson was quick to make the sale. Went to the warehouse to pick up purchased items. They did not have all the parts (bed rails). Went back to the store and was told that the warehouse didn't know what they were talking about. I THEN requested a refund and I was told refunds take 8-14 days to process when it took 10 seconds to make my payment.

On 04/28/2018 I purchased a bedroom set that was delivered on 05/8/2018. When the bedroom set arrived the bed rails were defective and the store said that I had to wait for the new rails to arrive. I called the store today and was transferred to their Corporate office where a Manager by the name of Kanita ** said that the rails will not be available until June 8th of 2018. I explained to her that when I ordered the bedroom set I was told that it would arrived on May 8 and I told them that this bedroom set was for my grandmother who moved out here on May 1st. I explained to her that the bed is for a 90 year old elderly lady who has been sleeping in my bed, which is too high for her, since she arrived and I am afraid that she might fall off my bed. Ms. ** continued to say that this is how they do business.

Back in 2016, My husband and I purchased a leather 4 piece living room set. Not even 8 months after the purchase my husband and I noticed the threading coming away from both the sofa and the loveseat. We called Ashley Furniture and was directed to Customer Care (what a joke). I claim for repair was filed and they sent a repair person out about 2 weeks later. The repair guy arrives to my home at 7:30 pm to repair the sofa and ottoman, so I thought. The guy says he can do the sofa but will have to come back and do the ottoman.

This place is really City Furniture behind the scenes - I will try and be as brief as possible - I strongly suggest shopping somewhere else. 4 out of the 11 pieces were damaged, 1 was missing. One month later we are still trying to resolve. It will take another 2 weeks to resolve they say. They keep making mistakes and we keep having to correct and guide them. Even two pieces we went to pick up ourselves were damaged, they never inspected them. The delivery people bring and take only what they want, not what the order says. They have been dishonest from the sale, each person telling us something different about returns.

I bought new dining room table in March. They didn't have enough chairs in stock so they had to order them. We were told the chairs would be in about a month, ok no problem. A months passes and no chairs and no phone call so I call them up and they say that they will be in on by April 27th and again no chairs and no phone call. So again I have to call and now they tell me May 11th. This time it comes in and they deliver it on May 16th. First thing I do after they deliver it is pull the 2 splices out to and it smaller. On one side after taking it out the table will not go back together again. Then I notice my chair is wobbling so I check the other ones and three of them wobble and not just a little. They sent someone to look at the table and boy was this guy a piece of work. Told me to put some felt under the chairs legs. Still waiting to hear back from Ashley Furniture to see what they say.

Ordered my living room and dining room set at Ashley Furniture. They had 2 separate deliveries for it because the dining room was not available until a month later. My living room set was scheduled for 2 weeks after my purchase date and when the delivery came, the delivery guys could not fit my couch in the freight elevator. I have stairs right night to the elevator so I asked them to carry it up the stairs then and they said their policy is only to deliver to 3rd floor via stairs and can't deliver to mine on 4th. They asked me if I wanted the rest of the pieces because they couldn't waste time there since they have more deliveries and to call Ashley's and deal with them on the issue. They took the stuff back.

When my furniture was delivered I asked them to be careful with my floors as they were brand new. They brought all in beds, dresser, mattresses, table and chairs, and a big electric chair. When it came to the love seat and couch they said they could not bring it in 'cause I was afraid they would scratch my floors. I'd can't you lay it on blankets and push them in. They said they was concerned they might drop them as they are so heavy when they would sit them down. Long story short I had to leave them sit in my garage till they sent someone who could carry them in. 1 week later they did. I called Ashley store with my complaint. Said manager would call me back. Guess what. They never did.

We order a new mattress back in April. Ashley Furniture told me it would be delivered on May 11th. They called to say the furniture would be a week late. They came in May 17th with the headboard and dresser. Never brought the mattress. When I called customer service to see where my mattress is they told me it should have been delivered and that they'd call me back. They never called me back. I had to call them back the following day. They said the best they can do is bring the mattress may 29th and offer a $150 discount. I will never ever show at ashley furniture again. For the amount of money I have spent this is completely unacceptable. They seem to have "no control" over anything over there. Twice I was blown off by the company in regards to where my bed is.

After paying for a TV stand with fireplace and 2 side tables, when my furniture arrived, I went to pick up and it was not assembled. The salesperson never told me that if picked up, it was not assembled. Then, my fireplace insert was not there. The warehouse guy told me I didn't order one. Yes, I Did! So, I had to go over to the store where a very nice salesperson told me they would fix the problem, and get me the fireplace insert. At that time, I paid the delivery fee, so my furniture would be assembled and delivered, so I didn't have to make another trip to the warehouse. The next morning, the store owner called and was very rude. She would not admit it, but I was quoted and paid the wrong price, and she stated she would not sell me that furniture for the price I paid.

Bought a recliner for my 90 year old mom, it was delivered on time. (You have no choice but to pay the delivery fee, can't pick it up at the store). Mom hated it, and in less than 45 minutes I called to have the drivers come and pick the chair up. My mom wanted nothing to do with it. That's when they started to pass the buck. First lady, Carol, said she would contact the drivers... I never heard a word; I called back after 20 min. and the second lady, Karen, told me I needed to go to the store where I bought the chair and they would take care of it, went to the store and was abruptly told NO RETURNS.

Purchased a mattress at the Ashley store in Elkton MD. We had the mattress delivered and after the men left I discovered it had mildew on one end. Call store and was told to take pictures and email them to the manager who showed the owner. The owner said it was dirty. I am a 62 year old woman who knows what mildew looks like. Instead of calling and apologizing he told the manager to tell me if I wanted a new mattress I had to pay $100 to have it delivered. Mildew and mold is a health risk. The mattress was $900 and the owner has no scruples or conscience to do this. I had purchased other furniture and customer service means nothing to this sty. If this is Ashley’s method of doing business it is criminal.

I was very hesitant to order from Ashley Furniture after reading the reviews. The outdoor furniture I bought is very comfortable, and the delivery process was great. I received a confirmation it was being delivered 3 days prior and the order was delivered on time and the crew was great. Very pleased.

On March 7th I received delivery for furniture purchased from Ashley, a three piece sectional which we paid over 3500 dollars with an extended warranty because of the power on two pcs we thought they might give out in a few year's time. To my surprise after 6 weeks in my home that only two adults live in material started separating from wedge nails or tacks have started coming out from sofa every time it shifts from weight I assume.

My purchase date was 4/8/2018, in store we not only witnessed a catty argument between two employees over who was going to get the sale from our purchase, but also had an extremely pushy employee trying to sell us any and every item we showed even the slightest bit of interest in. Upon purchase of our furniture, the delivery address was entered in wrong in the computer, we corrected the employee and watched as she changed it in the computer in front of us. A few weeks later, we received a call to schedule the delivery of our furniture, the delivery address was once again incorrect and we told them the correct one and had them change it before scheduling our delivery for 5/11/2018. The day before the delivery we got a confirmation call of our delivery time and date, once again the delivery address was wrong when told to us, we corrected it and had them change it for the third time.

Purchased a Power Reclining chair on 6/22/2017. This is 5/14/2018 and the chair is very uncomfortable to sit in. The stuffing compacted. Called the Ashley store to discuss warranty and was informed by a very rude customer service rep. that normal wear and tear was a customer problem and would be repaired at our expense. The chair cost over $1,000 and carried a one year warranty. We also purchased the extra warranty coverage which excludes almost everything. We should have read the document, our bad. NEVER BUY THEIR WARRANTY PLAN OR BETTER YET DO NOT VISIT THEIR STORE!!!

I brought a bed from Ashley Furniture, when it got to my house the guys were an hour late from the delivery window. It also had a rip in the bottom of the mattress and handprints when the guys remove the plastic from the bed. They call customer service to inform them customer service had all my information and said that someone would get back to me, that was 3 weeks ago. I still have not heard from anyone. I have called them numerous times and no one answers the phone. I am currently on the phone as I write this review. I have been on hold for 2 hrs with no one to answer the phone as of yet.

April 2018 went to Ashley to purchase a mattress & box spring for a guest room or a sometime a bed change for myself due to a major medical problem instead of me sometimes sleeping on my new sofa. The salesmen started off by showing us a mattress without saying it only had a cloth side. You could touch the side feel nothing but wire springs that was weird cause I thought, "Are we back to the seventies?" plus was like a rock. We said absolutely not. He next shows us a pillow top. Said no due to pillow tops seem to sag in middle. Next one was the one we picked. We laid on it. Seemed comfy. Had regular sides. When touch sides didn’t feel metal springs. Sides were solid plus I could use when I’m having a flare up or our adult children come home from the south when visiting (our son is 6’3 & 225lb) plus has a wife, we let salesman know this, so the first mattress definitely wouldn’t work at all.

I purchased a "Leather" reclining sofa and loveseat from Ashley Furniture in July 2017. The seats have been wearing terribly. I am not even sure if this is really leather as they say. I have leather sofas that are 16 years old that are in better condition than these, which makes no sense. Of course we purchased the extra warranty, so I called in for my "warranty" coverage and sent pictures. When speaking with one of the representatives, they told me "WE ARE HAVING PROBLEMS WITH THOSE". So to me this made sense. When the repairman came to look at it- he insisted that the damage is from my dogs. My dogs DO NOT go on my furniture. This was their excuse not to have to honor the warranty and their low quality manufacturing.

Purchase a Dining room set, living room set, and bedroom set less than one year ago from Ashley Furniture in Chattanooga. When the furniture was first delivered, it had a few dings and scratches, but they fixed all the issues. BUT, less than a year later, a bubble appeared on top of our bedroom dresser and then it flaked off. I contacted Ashley, as directed by our salesperson, because it was still under warranty and much to my surprise, after spending $1000's of dollars, I was informed that the bubble and flaking issue was not a factory defect and was the customer fault. They said it could of been the polish we were using to clean it. So, I guess someone needs to contact the company that make "Pledge" and tell them their product will remove finishes. Frustrated with Ashley Furniture for not standing by their products and warranty.

BUYER BEWARE!!!! DO NOT PURCHASE FROM THIS FURNITURE STORE! My husband and I purchased a $5000 living room set back in 11/2017. The coffee table, tv stand and end tables were damaged. It took 2-3 months to finally replaced the damaged tv stand and end tables. Almost 7 months later, we have yet to receive the replacement for the new coffee table. They have attempted to deliver the coffee table at least 5 times, but the day before or the day of delivery date, they would call us to inform us that the piece is either damage, not the right piece, delivery driver was lost, etc, etc.

This company is one of the worst companies we have ever done business with. We ordered a bed set (mattress and frame) that was supposed to have been delivered today on 5/8. We only received the frame. We were informed that the mattress would not be delivered until Friday 5/11 after waiting nearly a month to receive it. I asked if I could drive to the warehouse in PA and pick the mattress up myself and was told that they are closed but I am more than welcome to pick it up at 10 am tomorrow. The incompetence of this company is baffling. Please save yourselves a severe headache and order somewhere else. These people have no idea of what it means to assist a client.

We had the worst experience at Ashley furniture store. We purchase furniture from a Ashley in NY, for a house in Atlanta. Later we found out that Ashley had stores in Atlanta, and it would be cheaper to buy there and have the furniture delivered. Ashley said they would credit our account back and we could use the credit card in ATL. Once we arrived to a ATL location, they said the card was maxed out. Ashley stop taking our calls to find out why the credit never happened. It took months to finally resolve the issue. This is not how a reputable company should act. The bed we purchase from the Ashley in ATL, we had to return. They gave me a date of pickup, but never showed up on time. when I call the customer service line, they would tell me that they will pick up the bed the next day, but never show up.

My husband and I went to the store on Pulaski Highway in Baltimore on March 14, 2018. We were told 4-6 weeks for furniture. It’s week 9 and still none. I called at week 5 and week 7 and was told that it was late and would be delivered May 3. Still no call. I asked for my delivery fee back. Was told I’d get it after delivery (yeah right). Calling back this week, I’m very dissatisfied and we won’t shop here again.

DO NOT purchase anything from here and DO NOT be persuaded by their protection plan!!! Purchased furniture (bedroom set) 5 years ago (I know a while ago) but also purchased warranty - biggest waste of $300!!! Repair man came out and filled in some scratches with a wood marker (do not get me wrong loved him there was only so much he was ALLOWED to do) and told me he could not fix the rest because the dresser was warped from changes in temperature which caused the wood to crack!!

Updated on 02/13/2021: This is an update to my previous negative review more than two years ago. At that time, I stated that the furniture was ok but that the 2 delivery teams were horrible. The furniture has now already started to show signs of wear. Regarding their delivery people, I requested Ashley several times to have the manager call me. Each time I was told that he would call me. Nobody from Ashley has contacted me. Recently, the country’s leading consumer magazine rated walk-in and online furniture stores. Ashley was rated dead last in both categories, exactly where Ashley belongs. Do yourself a favor and don’t make the same mistake I did. Go somewhere else, anywhere else!

We bought an extended warranty and all we get is a runaround. "The guy will call you tomorrow," and he never does. The couch we bought is sinking and we can’t seem to be able to get it fixed. This company is terrible and has the worst customer care. I would not recommend them to anyone. I am thinking of going to small claims court to get my money back for the couch and the extended warranty.

I will never buy another piece of furniture from here again. I was lied to about the delivery date. My bed was missing pieces. They lied to me about the overall price. Called to see how many more payments I have left and things don't add up. Worst experience.

I called over a month ago and requested service on my daughter's dresser drawer. It does not close. I was told someone would be here on the 1st of May. I received no call and no one showed up so I called and they failed to send someone to our house, the rep was rude and he then said he would have to call me back with a new date which is beyond unacceptable. I had to take off a day of work for this for them not to call or show up. No one called me back of course with a rescheduled date. I had to call once again and was told I'll have to wait till the 16th. This is not ok and I will NEVER EVER BUY ANOTHER THING FROM THIS COMPANY. Beyond disappointed and disgusted with the customer service. I wish I could return everything and get my money back and if you ever do purchase their warranty package don't waste your time. They can't even bother to honor it.

I ordered two dressers and two nightstands for our master bedroom and a bed and a dresser for our son's bedroom. I ordered on a weekend and I was told I would be called on Monday with a delivery date. Monday came and went and I never got a call. Tuesday I called our salesman and he said that he wasn't sure about delivery he would call me back. Wednesday came and he never called. I called him again only to find out that he actually ordered the wrong dresser so he had to fix that and said he would call me back. Again he never called me back and I had to call him. At that time he told me that everything on my order would be delivered on May 1st. I asked him twice everything on my order will be delivered correct? And he said yes everything.

I had ordered a bunk bed for my daughter almost a month ago. They told us we had to wait to receive the bed since they did not have it in stock after we were told it was in stock. Now a day before delivery they call us up and say they have not received the bed. Have to wait another week. No other excuse and since we already paid for it we are stuck waiting until they deliver. Terrible store. Will not shop there again and also keep my friends and family from going. Hopefully the bed gets here this year so I can review it and my daughter can sleep on it.

My husband and I recently visited one of your stores located in Cary, NC... from entering to exiting the store it was an amazing experience. We were greeted promptly by an associate named Anthony and were quickly referred to what I thought was a department manager, later to find out CUB was the store manager. I've never had an employee anywhere that took the time to work with us the way CUB did, not only by showing his knowledge of the products but he did so in a very professional way, and the most important to me a friendly way. He had a way of making us feel like we were the only people in the store. If only every employee treated their customers the way Matthew "CUB" ** did, you would definitely need MORE Ashley Furniture Stores.

Approx. 2 weeks ago (April 2018) I purchased a faux leather couch and recliner from Ashley Home Furniture in Stockton, CA. I elected to pick it up at their warehouse in Lathrop, CA, which is approx. 25 miles from where I live. When I got to the warehouse (approx. 3 days after purchase) the girl who helped me (Tiffany) had me sign all the necessary paperwork. I had previously called and made an appointment for the pickup. They knew I was coming, but did not have the furniture upfront.