Ashley Furniture Reviews

There is nothing fun or exciting about shopping at Ashley's and the hassle you have to go through to get a technician to fix any issues is not worth it. In less than 2 months after I purchased these products I had to repair the sofa 2 times. One chair for the dining table came damaged, one with uneven legs and one with legs that weren't even straight. The technicians come to your home, walk all over your floors with their dirty shoes and have total disregard to fixing anything properly. I spent so much time on the phone with Ashley going over issues. The one star is for their customer service over the phone. In store the customer service is only good when they are trying to sell and make a commission. Besides that, they don't care to assist you.

I purchased 6,000.00 worth of furniture 1 year ago on a 2-year interest free financing program I was promised at Ashley Furniture store. I made every payment for 1 year and was then charged a renewal fee of $21.00 which I was not told about. I was told my payments would stay the same for 2 years no interest. I overpaid every month and paid $250.00 when my payments were only 248.35. I phoned when I received the statement charging me the renewal fee and said I was not told about this. I also paid 270.00 that month.

I am really surprised how they are still surviving after having such horrible service. Looking at the other reviews here, now I know that my experience is a standard at Ashley. I had lot of issues with delivery of the product. First of all it was 6 weeks delay in delivery date, they sends you a date and time; but you can expect them to send to another message 5 mins before the arrival outside your delivery window. If you are not at home, that becomes your fault. You call up to raise a complaint, there is no one to listen in. I am now really frustrated and want to get rid of this though I liked the product; not sure if I will be successful with that knowing Ashley's customer service so far.

They told me via phone they would match online pricing - no need to bring in my papers where I found prices from many places lower than theirs, but rather they could look it up in store and match on the spot. Said they do it all the time. However, once I got to the store, this was not the case! Even Cathy, the manager, lacked customer concern. Their "30% off" sale was still higher than competitors. They would only match Nebraska Furniture, which was lower by about $70, even with the 30% sale they advertised, but would not match online competition, as they had indicated in my prior conversation. They also told me the sale ended that day, which was also not true. The sale is still on-going.

My sectional was delivered on November 18th, 2019. Upon delivery there was a small hole on the backside so of course I wanted it fixed. First and foremost, their entire process for repairs is asinine. Absolutely asinine. I called customer service to set up a time for it to be repaired. Their first response was asking if I would want to simply push it up against the wall and ignore the hole and they would offer me a gift card. So right off the bat the intention of helping me fix my brand new $2000+ sectional wasn't their first option, which blew my mind.

Your customer service is horrible. I have multiple damaged items and a headboard on back order for weeks after I was told it was in stock. I rented a truck for all this and I’m being told now that I have rent ANOTHER truck to exchange and pick up my missing items. The Romeoville store manager Jesse has made nothing but false promises, telling me I will be getting money back, free delivery and telling me multiple dates that haven’t happened. I called customer service and they refused to let me speak to a supervisor about this but rather just saying sorry but there’s nothing we can do. I’ve never experienced anything this frustrating and disappointing before from a company. Funny how your email is “wecare” when obviously you guys do not since I’ve been sleeping on a mattress on the floor for weeks and sitting on hold for hours.

We had to wait 8 weeks on a build to order piece of furniture. We hoped it would be worth the wait. They have a great delivery tracking tool. The day of delivery I could see that we were stop number 5 and they were on number 3 with an approximate time frame of delivery. Awesome! When the truck arrived, the driver called me and asked permission to back his big truck into our driveway. Awesome! Driver was polite. Awesome! Our furniture was not on the truck. Bummer! Now comes the worst part...trying to get a hold of a live person.

I have had some negative customer service experiences in my life, but this company is by far the worst and deserves absolutely nobody's hard earned money. I spent one hour last night talking to seven different people all saying they could not help me simply order two seat cushions. Two of them even hung up on me when I asked to speak to a manager, and sounded almost happy that they were not going to help me, even after explaining I had talked to many different people. They must have terrible leadership, or pay very low wages.. They just hire complete idiots. Would NOT recommend to my family or friends.

What a disaster this place is. The "warehouse" has no idea what they are doing. If you get have to buy the cheap furniture they push, make sure you hold up their line at the warehouse. Basically you will have to do their job. Open everything and don't let them near your vehicle. Repack it yourself. The employees are incompetent to do anything a normal furniture store would do. I recommend going somewhere else. Yes, you will pay for better furniture but it will be worth the little extra.

The customer service for any company is what has me coming back to them over and over again. When you're spending $$$$ on furniture you expect a certain level of quality in terms of the furniture as well as the customer service. The return policy DOES NOT EXIST. Their policy is "if you bought it, you're ** out of luck". They delivered my furniture on 1/5 and I called them today to ask for a return. They told me I had to keep the furniture???? I bought the sofa online. The color that arrived is NOTHING like the one I ordered. The material is cheap and the cushions are stuffed with cheap filling (the covers CANNOT be taken off to be washed). BEWARE. You get LESS than what you pay for. Buy elsewhere.

Stay away from Ashley Furniture... far far away! I bought a recliner. Paid for assembly. The chair was uncomfortable and make noise. I tried to return but kept getting transferred to different departments. Three weeks later they picked up the chair.. Worst experience ever.

I bought a new sofa in April 2019. This was my first purchase with Ashley. In September, I noticed the couch fabric was pulling apart from a piece of the sofa. I contacted the store and spoke to customer service. This went on all of October. No one would contact me back. So I finally had someone order me the piece to fix my sofa. The third party company contacted me and was suppose to come out in November. They had to reschedule till December. In December, the repairman finally made it out to look at the sofa. He stated the repair would take 4 hrs and Ashley did not sent all the pieces to fix the sofa (this is a manufacturing defect). So they had to order more parts. So I contact the repair place and they said contact Ashley to schedule another appointment. So I contact Ashley, who gave me another company to fix the sofa and I would have to wait additional 2 weeks to receive call. They are not coming to my house until February.

BUYER BEWARE!!! Hopefully this helps so no one else gets shafted like we did! I'm so not happy with the color or the noises my recliner is making, nor the rub Mark's found on the couches at time of delivery. We purchased a living room set, which was supposed to be a gray color. Upon delivery the one recliner was totally different in color than the other three pieces. None of which match the color of that in the store. I called the store immediately while the delivery guys were still here. I spoke to Kendall and she said to email pictures to their service dept and that he would make sure that they made it right.

I bought a reclining synthetic leather couch and loveseat that was supposed to last 5 years with the warranty. The leather peeled off like bad vinyl at 9 months and because my baby/toddler pulled off the stickers that supposedly had the item number for the warranty, they wouldn't honor it. Now when I checked the stickers before throwing them away, they had NO NUMBERS PERIOD! I will never buy from them again. Crap Furniture for expensive prices and zero customer service. I had my proof for the receipt but they didn't care. The best they could do with the warranty was to have me pay them to come out and fix it!! The seats were already sagging and the "durable" leather blend was worthless. They swindled me out of $1,400 and all I got was the bill to have it hauled out. Never again.

Purchased a couch and desk a week before Thanksgiving with the understanding that we would receive the products before Thanksgiving. We were promised by the salesperson and the sales supervisor that the produducts would be available but we had to pick them up at the warehouse in New Braunfels. We rented a Uhaul ($250) and were at the warehouse on the date specified. Warehouse indicated that they only had part of the couch there and did not have the desk. Warehouse said we should have called. No paperwork or salesperson report that we "should have called the warehouse" when the sales person and supervisor told us all we had to do was pick it up on the date they told us.

Ashley Furniture sales people assured their $4K leather sectional was real leather on the sitting areas, so we purchased this living room sectional on sale for $3K along with what was explained as an extended warrantee for $500. Here just over 2 years the leather is peeling on 3 different pieces and falling apart. The leather is not real but bonded and cheap at that, along with a extended warrantee that is an accident policy only with no coverage. I will never buy furniture from Ashley furniture again and highly recommend you to stay away.

I purchased a dresser, vanity with stool, T.V. stand, dresser and changing table combo, children’s desk with chair, and a dining table and chair set. The table and chair set were scheduled to be delivered the Friday before Thanksgiving and upon arrival was damaged beyond repair so the delivery guys took it back to the distribution center. I was credited a $60.00 inconvenience fee, and guaranteed a new and in good repair table the day before Thanksgiving as I had already donated my set to make room for the original delivery. I am a single mom with bio, adopted and foster children... I was sent the EXACT SAME broken table in the EXACT SAME box. We sat on the floor like dogs to eat our Thanksgiving dinner. This was the first Thanksgiving meal for a couple of my foster children. I filed with the BBB but Ashley completely ignored it. No help there.

On 8/31//19, we purchased a couch from their Carolina Place Store in Charlotte, NC. After waiting 6 weeks, couch arrived damaged with a slash in the fabric which happened when the delivery men were cutting off protective plastic. I called Customer Care and was told that the delivery men had to call in to order a replacement. Neither of the two men spoke passable English so we did our best to explain what needed to happen. We both took photos of the damaged couch and we were left with the understanding that the couch was scheduled to be replaced.

Purchased couch, loveseat and ottoman all to be delivered. Ottoman was back-ordered and delivered separately. Two-three days after delivery on 12/21, called the store to request a return as it was too big for the room and didn’t fit anywhere. Told salesperson would receive an email notice and contact me to setup return. Never contacted and after the holidays were over, called again in January 2 to request an update on return. First told that salesperson would be contacted and be in touch with me. Then when speaking with a manager, told that I signed agreement that no returns accepted unless refused at time of delivery. Asked to speak with someone with more authority and told that “someone would contact me when they could get to it”!!

I purchased a Full bed set on 10/26/2019. However I have not received this item until today 1/5/2020. The bed was scheduled four times for delivery and each time after delivery men came to my house, told me different reasons that started with headboard is broken and it has to be reordered, rail missing second time, third time headboard was back ordered and fourth time, which was on 01/02/2020, I was told that they don't have the right screws to assemble the bed.

My wife and I purchased a sectional on Dec 26 2019 at the store in Turnersville NJ with a wonderful sales gal Ada. Our hope was to have it (the furniture) that Saturday because of a family party. It was not able to happen because the pieces were not all in the ware-house yet, but we’re told we would have it the following Wednesday after I called to find this out myself because no one ever called to inform me.

First, we absolutely love the furniture we purchased. If only we can get all of it. Ordered almost $17K the day after Thanksgiving and knew items were on back order so we had two delivery dates. The day the biggest portion was being delivered we got an email that morning that several items were on back order. Mind you when we placed the order, the back ordered pieces had already been identified and set for a later date. When items were delivered one of the couches were faulty (electric recline) so we had to get a new one delivered. In that order we didn’t get 3 chairs, a bench and a our night stands. Two days before the second original order was to be delivered, we got an email that it had to be postponed another week because the foot board was still in back order.

Each time we've purchased anything from the Nashville location, the delivery has been incomplete. From pillows that didn't arrive to three month wait times on furniture pieces. The latest thing I've had to endure is a nonchalant, not-my-problem, response from the manager and then then getting thrown out when I expressed my displeasure. I know quite well that I'm not the only one to receive bad service because I've been there when others were there to complain about their service. It's time this is known to all and I plan to do it. I'm going to make every effort I can to let everyone know about this company and the type of people they employ. That you can count on! I'll never buy anything from this location again.

In early October I ordered a bed for my guest room. My daughter was getting married in early January and I had out-of-town family coming to stay with me. The bed was delivered with damaged rails. The wedding is a week away and I still haven't received the rails. As I'm writing this, I'm on hold waiting to speak with someone. I've been on hold for 2 hours and 33 minutes (so far). Every twenty seconds a recording plays to tell me how important my call is. After a while it feels like Chinese torture! This isn't a one-off due to heavy call volume. I've called several times in the last two months and each time had to wait on hold for hours to speak with a human. If you like excuses and zero customer service, buy something from these (beep)holes.

Don't order online!! They treat you differently from the store customers. If you order online the store has nothing to do with you, you can't exchange things there or take it back. I order a nightstand and got home broken in pieces, I had to wait for them to process a new order. Also my dresser took 8 weeks and after 8 weeks they only could deliver in the morning, they were not flexible with the time to work around my schedule, and if I wanted to have it on a weekend it will take another month to have it deliver to my house. In total of 3 months for a dresser to get deliver it is just crazy. I don't recommend Ashley's online orders.

I placed order online. This company overcharged me multiple times. The customer service was rude and nasty to me when I caught it. When I tried to cancel my order because of all the charges they still wanted to hold my money. Stay away from this company they could care less about their customer and all they care about is themselves and will rip you off.

We had a dining room server delivered 10 days ago. One of the door hinges wasn’t installed. We were told by customer service they would order a hinge and when we got the hinge someone would come out and install it. I have called several times and they are still waiting for a tracking number on the order and then once they get that who knows how long it will take for them to send out somebody to install it. How long does it take to get a hinge? 10 minutes? Ridiculous. Any decent company would be embarrassed that a brand new piece of furniture was incomplete and would immediately remedy the situation or provide a new item to replace it. All I get is empty apologies and not even an offer of compensation for our inconvenience. Needless to say we will never buy from Ashley again and will tell anybody we know our horrible experience with them.

Shout out to Scott ** for your expertise on my sectional & home entertainment center I purchased on New Year's day. Nice shopping experience. No stress. Very accommodating. Ordered my sectional on line for me and also got great prices. Will definitely be shopping there again.

It has been the worst furniture purchase experience ever after purchase. We had an excellent experience with our sales person at Ashley in Conroe, but once we paid it was downhill from there. The nightmare started when the delivery date was changed because one of the pieces could not be delivered. Since then, this has been the worst furniture buying after purchase possible to get things FIXED on our brand new living room set. I still have damaged furniture and no one can confirm the date they have given to me is not going to be changed on my delivery. Customer Care tells you to call the store and vice versa. They DO NOT truly care about your purchase or if there is anything wrong. They say they will make it right, but I am almost 60 days into and they have not made it right. I have sent in so many photos of the damages and still, we are left with paying for something that is not right.

I had placed two orders. One in the store November 4 and the other online to match the first purchase. The November 4th was a sectional and the November 14 was for the ottoman to match it which was delivered Nov 21. Sectional potential delivery date was Dec 7. It was not delivered until Jan 3. I spoke to them about cancelling before this date because inability to deliver product. Jan 3 comes and the product does not fit. I have to cancel the sectional order, but I am stuck with paying for an ottoman that I can not use nor want at this point. 300 dollars for nothing, I am not allowed to return it and not even offered store credit so to save business with me. NOTHING I AM OFFERED OTHER THAN I AM SORRY. I really bet if the customer service people that I spoke lost 300 dollars they would not take it so lightly.

I purchased a sectional and was told it would arrive in 2-3 weeks. By the 6th week, I still hadn’t heard from the store so I contacted them and they said it would arrive that weekend, which was a lie. I received another call that following Monday that it would be there with a week, I tried to cancel and they wanted to charge me a cancellation fee! When I called to complain they blamed the Holiday schedule for the delays and then questioned me as if I was lying- unreal! They then said I could pick up the sofa from the store sooner. I arranged to get a truck and went to the store only to find that the sofa was not there. I cancelled my order and demanded a full refund. This place is a joke, I don’t know how they are still in business.

I ordered a Sofa and 2 Recliner chairs to be delivered to my new home in a week. I get an email verifying that someone would be home for the delivery and all was set to be delivered. They show up with only the sofa and no recliner chairs! The delivery driver says he doesn’t know anything and to call the office. I called, and they couldn’t tell me when I would get my chairs and I would have to call back in a couple of days to see when the recliners were Ready to be delivered from the warehouse. I called back and told they would be delivered in a week, til before the New Year, when I purchased this before Christmas and I should have had ok my furniture before Christmas but now I’m set before the New Year.

I purchased several pieces of furniture from this company. One of which was a sectional. In the store, the piece is exceptionally comfortable, when my piece arrived, it was extremely firm and uncomfortable. I have had to go into the store 5 times with no resolve. I went in yesterday because I was told the cushions would be reordered and shipped to me. After waiting two weeks, I received a cushion cover. I took it in to get this resolved and the manager on duty was unbelievably rude. I shared my frustration that this problem was not being resolved. She never stated, "I’m sorry you are going through this," just, the computer says the servicemen came out. I had already told her no one showed up more than 3 times. She stands up telling me, well the computer says they did. I asked, "Are you calling me a liar." It all goes downhill from there.

Received the purchased item (TV/Entertainment Stand) on December 15th, after 5 minutes after the delivery people left, my wife notice damage on the furniture. We immediately contacted Ashley Furniture and notified them of the problem; we even sent them images of the damage. They informed us that they can not do an exchange without having someone come out and see if the furniture is repairable. We again informed them that we do not want a repaired item, we paid for a new product. They told us that they could not make that authorization without having someone come out and inspect the item.

I purchased a sofa, loveseat and dining room table and chairs. Love seat delivered damaged. No one reaches out to me for 3 months. I had to go into the store. Someone from Ashley came out but did not submit a full report of all damages. Contractor came it a months later stating he needed to order a part. All parts were not ordered. Finally parts delivered contractor comes out wrong material. Love seat cannot be used due to other repair was not completed because the service order did not state 2 repairs. I have not been able to use my loveseat since delivered July 2019. You will get the runaround when you make phone calls and a possible disconnect while holding. Several people warned me about Ashley’s lack of service and inability to resolve issues. I am so sorry I did not listen. I cancelled bedroom set.

We made a purchase of $6K+ at Ashley Furniture, Kennesaw GA store. Have no complaints about the sales experience. Delivery was on Nov 22nd 2019. EVERY single item came with issues, either damaged or with no hardware to assemble or with product defects. Yes, every single item. Lettner bed set, Quinnland sofa console, accent chair, Charmond Bed set, Dreamur Bed-set, Dresser, Beauland Accent bench. The items with no hardware were left in the house unassembled and I was told that a tech will be scheduled to come fix those. After that Nov 22nd delivery, I had to make multiple trips to the store and calls to handhold the Cust service guys to make the necessary exchanges and tech visits. Nothing gets done without customer hand holding the team.

We purchased a 3 piece living room set last January. After 3 months the sofa started showing major wear. We contacted Ashley and they came out and they replaced the material. That did the same thing. We asked for a new sofa and they refused, we went to the store that we bought it from and the girls at the service desk were rude and nasty. The manager wouldn't even come out of his office to speak to us. They said all they could do was replace the material AGAIN! A few weeks later some delivery people showed up with a new sofa and took the old one back. We were never notified this was coming.

Ordered a bed & it never got delivered despite promises over the phone all day that it was on the way. I took time off work and waited 11 hours before I went out that evening. I called to cancel the order the next day & they kept insisting for re-delivery (I kept saying I want to cancel). Then a few days later, I saw the charge on my credit card bill. They actually had the audacity to charge me for a bed that never got delivered! STAY AWAY FROM ASHLEY!

The salesperson kept pushing the insurance. It sounded good. We bought the insurance and a year after the purchase of a sofa, chair and a half along with an ottoman we noticed a small hole in the top of the ottoman. I called Ashley. They gave me the number to the Guardian protection company. I called them. Stated that there was a small hole in the ottoman. They asked me how it happened. I truthfully said we didn't know. Sent them a picture of the damage. A few days later Guardian replied that they would not cover the hole because I didn't know how it happened and they only cover accidents. How could it be anything but an accident? I guess if you don't actually witness the damage occurring they consider it intentional. Thank God auto insurance doesn't work that way! So the insurance is a scam to get more money from you and I'm guessing more commission for the salesperson.

Bought a power rocker recliner for $614.86 cash. Chair arrived two weeks later. Motor was broken. We immediately requested a refund, because it was Ashley's fault chair was broken and not examined prior to delivery and not our fault. Two weeks later we are still waiting for a refund of our cash paid to them. Employee told us today it could be weeks before a refund. This veteran has a fractured back and extremely bad knees, needs a chair and needs the money back to buy from another merchant!! Ashley has HORRIBLE customer service and their furniture is not very well built. I plan to boycott this store and stand outside and pass out warnings to people going in. I told them I was going to come back in one week if I did not get my refund and I would picket their store!! I am reporting about them to the VA and going to my local news station as well!! This is the worst place anyone could shop at!!

As I read other complaints I get even more upset with how they treat paying customers. There was not one thing about this purchase that I was satisfied with. I chose Ashley because of the past experience I had in Medford OR it was amazing! Here in California it was a Awful and I will not use them ever again. Beware.

Purchase made on December 13, 2019 of one recliner, 2 lamps and one end-table at a cost of over $700.00. The purchase was paid in full. Initial delivery date was given as December 23, 2019. On December 23rd received a call from Delivery person stating that only the 2 lamps were available and that he would have to travel a considerable distance to deliver them. A new delivery date of December 31st was given for ALL of the purchased items. I agreed.

My sectional was delivered and it has one wrong cushion. The delivery guys get it all set up and it is over a foot away from both walls. I said, "Can you get it closer to the wall?" And they pushed it about 2 inches. I said, "Whatever. Just go." That's when I notice the wrong cushion. I called Ashley and they assured me I would have my cushion within 7 days. After 10 days I wrote an e-mail to try and get help. The first response I get is asking for order number. I send them that. The next response I get is to call this number. So I call it. The lady on the other end is very condescending and threatens to hang up on me after I waited for 30 minutes on hold. To make a long story short she said she will send out the cover and the filler and I have to put it together. Oh and the best part, it can take up to 6 weeks to get it. So here I sit with a couch that looks second hand in my living room, for who knows how long.

I order a bed Nov. 9 2019 and was told we had to wait a month Dec. 9 for the bed to be delivered. Something happen to the bed and it was cracked. They call us and told us it will be delivered the next week which was dec 16 then call again and told us dec 28. Today I’d dec 31 and I’m 9 months pregnant with no bed. I called today and nobody know what the hold up. They can’t tell me when it will be delivered. I can’t get a number to talk to someone to figure out what’s going on. WHERE IS MY BED. Why do my date keep changing. I paid in full so I don’t understand what’s talking to long.

I had an absolutely lovely and helpful encounter with the Ashley HomeStore sales representative. He worked out a fantastic deal with me, went over financing, the whole nine yards. I placed my order in early November and was so excited to get my furniture sent. It is now the end of December and I am currently on hold with their customer support center. Again. This will be the SECOND time I need to reschedule a delivery date because my furniture is not ready. I am extremely frustrated. It is close to impossible to get a hold of someone, too. Average call times are half an hour before I get to talk to someone, and their 'call back' option never works. So, here I am, with no answers, no new delivery date, and absolutely no furniture in my new home. I loved the sales rep I worked with, but the company as a whole is a nightmare to work with.

I purchased a loveseat and a reclining rocker chair. The couch arrived a week later and was defective. They immediately sent out their technician to fix the thousand-dollar couch. Now it's a remanufactured couch. I asked for them to replace the couch as I don't want something so expensive remanufactured. They would not work with me at all. "No returns" they kept stating over and over. I ended up selling it at a garage sale and I'm still paying on this crap. Never ever do business with Ashley Furniture ever.

I don’t know where to start with this review. I should have listened to my co workers and friends that had bad experience with Ashley. I purchased a sectional with ottoman on Nov 11. Of course items were on back order just like everything in their warehouse. So they have me a date of Dec 20 that items will be in. And they will call so I can set up a appointment to pick up furniture. On Dec 26 I decided to go to the warehouse to see what’s going on with my order and was told it was in. And that it has been in since Dec 20. (I never received a call) They told me I can make a appointment for that Monday to pick up (Dec 30) at 4:00pm. I asked her 2 times that is she sure ALL items were in which would be 3 pieces. She said yes with full confidence.

We bought furniture from the Lemay Ferry location in St. Louis, Mo to be delivered in Louisville KY. to furnace our apartment my husband is renting while working out of state. We bought the furniture in October of 2019 for delivery in Dec. (2 month notice). We paid extra to take procession off the apartment on the scheduled delivery date of Dec. 30th. We received a phone call and text on Dec 38th giving us a 2 hour delivery time (9:45-11:45).

Don't buy here. They will nearly triple charge you if you don't pay in 90 days. Worst business I've ever dealt. I can't believe they run a business that way. They act like they hate their job and better than others. I'm going to go give them a hard time one these days like they do my bank account. I ordered a 1499 bed set and being charged 4k. Don't get your furniture here. Get it online like Wayfair, other sources other than Ashley. They will gouge your pocket with charges that they never go over with. Once I pay off I'm going to mail Corp a fancy gift box. ** Ashley Furniture. For real don't buy here unless you want to pay triple for something you can find online less than half the price.

I'm not sure if it's because they are WAY understaffed, or just lazy. I've called the Ashley Customer Service Department multiple times and have to wait 30 minutes or more before someone finally picks up. Terrible customer service.

Ashley salesman in Carle Place, NY convinced my college-age daughter, who had just flown overnight, to buy a $6,000 mattress. I am not exaggerating. Six thousand dollars. They charged her. It took a visit from a lawyer to stop that fiasco.

I ordered a bedroom set in November for my kids and was told by the Catonsville store my furniture will be delivered on 12/20, on 12/19 when I call to confirm delivery I was told my furniture will not arrive until the following week. Called back was then told end of month. When I call the store they act like they don't care and it's my fault, keeping per their contract, now stating an ETA on 01/07 to their store not even a delivery date. I explain I wouldn't mind it being 6 weeks if someone didn't call and told me delivery was 12/20 and I broke down all my previous furniture and now my kids sleeping on an airbed. This is the worst experience I ever had with a furniture store. Here thinking buying my kids new furniture for Christmas was going to be exciting, turned out to be a nightmare. I will never buy another furniture from Ashley furniture again!

The furniture arrived incomplete. The delivery driver stated a whole couch is missing. No one called to inform of the incomplete delivery. I refused the incomplete set, in which a paid for in its entirety (2000). I called the store 4 times, left 4 messages. No one never called back. I designated time out of my schedule, donated my old furniture. Only to sit on the floor without furniture. No apology, No phone call, no explanation. This is the worse experience "EVER". Now I have to drive all the way back for a refund, As if I have nothing else to do.

I ordered furniture from Ashley in November 2019. Ashley set the delivery date to Jan 2, 2020. I called them approximately 12 hours ago and had the delivery changed to Jan 16, 2020. About 2 hours ago I received an email "This is Ashley Mid South and Stash Homes Delivery Service writing to you in regards to your home delivery, scheduled for Thursday, January 2nd. We have your estimated three hour delivery window scheduled from 11:00 AM to 02:00 PM." This info was, obviously, not passed on throughout your delivery chain.

I hate this! Vickie wanted a new dinette set for the dining room for Christmas! Went to Morris Furniture in Eastgate. Ordered a set! Ashley Fine furniture! When they delivered it, they had the table top, no pedestal! 4 chairs, two had one short leg causing them to wobble! Not talking about a little wobbly but the short leg was at least 3/4” shorter than the other 3! The little decorative pieces on the side of the table top, one was broke in half and glued very sloppily back together! Nicks and scratches on table top! The decorative backs on chairs, one was chipped and someone used a black marker on brown wood tone to cover it up! The furniture was made in Vietnam! I think my days of shopping there are over! Now we have to wait until January 9th to get replacement! Not a happy camper!

I have called their customer service line a total of 10 times and hang up after an hour on hold. Every. Single. Time. I have a time sensitive issue that needed to be addressed 5 days ago with my delivery and they also don't answer their emails (when I can see my email has been opened). Also, the ottoman came separately and came damaged. So, since they won't answer me or address the issues. I'm taking it here!

I purchased 3 bar stools for a house that is under construction. After the contractor pushed back the completion date by 3 months later I attempted to cancel the order. The stools were purchased 11/2/19 and were to be delivered 12/31/19. I canceled the order 11/23 then again 12/7 and lastly on 12/14. Each time I was told there was no record of any cancellation and was promised it would be taken care of directly. It is now 11/29 and no return of the $526.77 that I paid on 11/2/19. If I ever manage to get the money returned I will never do business with Ashley Furniture again!

I ordered the entire Bellaby bedroom furniture set and asked for delivery on December 23 because I did not want to take time off from work. The day of the delivery, the delivery team bashed up my walls in at least six different spots. There were areas on the carpet covered with drywall because they gauged some spots that deep. They then brought the items into my bedroom and showed my husband that the headboard had come broken, even though it was clear that they damaged it in certain spots and other spots came damaged. I did not receive a call from customer service like I was told, so I had to call and wait 20 minutes. The person that I spoke with had no idea what I was talking about, and she had to call the delivery team because they apparently did not report the damage the correct way.

After my last experience; I will only go into their showroom to sample something, and then buy it on Amazon. I also heard from many others about missed delivery dates and partial orders. Unless Ashley can provide real time tracking, they might as well just hang a sign that reads "We will deliver when we get around to it". Bad follow up seems to be a problem with all the brick and mortar furniture stores.

Horrible! Didn’t deliver 2 of 4 sofas, no explanation, no email, no follow up. Talked to 4 different clueless people who just “pass the buck”. After 6 hours on the phone over the course of three days I have paid for sofas I don’t have and no one can help. Ashley’s customer service says to call Ash-com, Ashcom says to go to store, store says to call Ashley’s online service and no one will help us. We have paid for two sofas we don’t have and we are just supposed to keep calling? No manager, no way to leave a message? Stay away! Ridiculous!

The purchase experience was great. Everyone in the store was helpful and professional. I spent 4500.00 on new furniture for my new house in October. Most was to be delivered just a couple of weeks after purchase. However, two chairs and a small end table would be delayed to mid December. They told me this up front in the store. I was fine with that because I would still get everything before Christmas. The week my chairs and table were to be delivered I received a call that they would be delayed again to December 27. I wasn't happy, but I chose brush it off as just a couple more weeks. Then this week, the week my furniture is to be delivered, EIGHT weeks after purchasing, I receive another phone call that it won't be here until JANUARY 28! That is 3 MONTHS after purchase!

If I could give less than 1 star I would!!! I have never had such frustration with a company like what I have experienced with Ashley. My delivery was scheduled a month out from my purchase date, bought on 'Black Friday' scheduled delivery 12/23. I emptied my place of the old furniture on the morning of the 23rd in preparation. That afternoon the delivery consisted of 1 piece of a sectional (of course the smallest section), nothing else! There was no contact from the store letting me know that there was a problem with my delivery, and...I was hosting Christmas, with NO furniture! Here it is 4 days after the originally scheduled delivery date and I still have no answers as to when the remaining furniture will arrive! Every time I call the store, the manager is conveniently on the floor with a customer or on another line.

I’ve purchased a firm Mattress, after one week it was Sagging so bad, complaint. A technician came in and approved it replace it but Ashley ignored his decision, called several time. I was put on hold for hours and the line keeps on disconnecting, what a bad service, every time I try to call I waste my whole day on the phone, after a month finally I get in touch with customer service where he said He will send another technician, next day shows up and approved to replace the mattress, but again Ashley ignored it and said it’s from use. Worst service ever big scam, no body should be treated like this and nobody should buy from them.

Ok.... So I went in to the Harrisburg, Pa store on Black Friday (took advantage of this so called great sale)! I ordered a farm bench dining room table set and Living room sectional. We just moved in our house. The sales person was very nice and informative. She told me it would take three weeks for us to get it because I ordered it in store instead of online. I told her, "Great just in time for Christmas." I told her I was hosting Christmas at our house because family wanted to see our new home.

Prior to Thanksgiving 2019, for my son's 18th Birthday, I purchased an entire Queen Bedroom suite of his choice from Ashley Furniture in Hagerstown MD. They cancelled the first delivery 11.29.19 due to the bed being "wrong" and would contact me when the replacement bed arrived to the warehouse in Baltimore MD. Unforunately, I was unable to reschedule work for day and my Thanksgiving guests had to sleep on couch/floor.

I ordered this dining room set because I fell in love with it in store. I decided to order it online and it has been a nightmare ever since. We were sent the parts for the chairs that we had to assemble ourselves. While assembling we discovered that 4 of the 6 chairs are defective. We spoke to customer service and the first person to help was very helpful and had great customer service and scheduled a technician two weeks later. No one ever called to confirm the technician but he came late in the evening and confirmed the parts were defective and put in a report. After that no one followed up with us and we had to call Ashley's several times to get a response.

One of the worst experiences in my life. Bought my furniture on Oct 30th. Half more order showed up on the first expected delivery date. My couch did not fit correctly so I asked to swap a piece and only pay the restocking fee. The customer service number told me no and I would have to pay another delivery fee even though they had to still come to my house two more times. She was also very hateful and told me I could not talk to supervisor and explain what all was going wrong. The store final agreed to waive my charges for the swap. Got the other half of my order my minus a shelf that was planned to be a few days late (i had agreed to that).

Please let this review be a warning about Ashley. The store and salespeople were all fine. Getting the furniture delivered has been nothing but a nightmare. They have been to our house 4 times now and still no bed. They sent their "ace" setup crew last time but the previous crew had left with parts needed to assemble the bed. So, 6 weeks after the purchase our mattress is still on the floor. When I told them they may as well take it back, they said there would be a 10% restocking fee! Incompetent would be far too kind a word to describe their warehouse and setup people.

My partner and I bought several pieces of furniture from Ashley stores. The first red flag happened at the store. The sales rep informed us that if we had any problems with the furniture fitting in the room we could simply return the furniture. She failed to mention that the store does not give refunds and will only provide store credit. We learned this AFTER we paid. Fast forward, the delivery was completed on time and with no issues. About 2-3 weeks after delivery we notice that one of our tables had a scratch. The scratch was as a result of a screw that was not fully inserted in the wood, as a result every time the drawer was open the screw would scratch the surface. Almost 3 months after placing my initial call to Ashley to repair our drawer, I am still waiting for someone to come out and address the issue.

This is been the worst buying experience I have ever had. At first the customer service was great. The staff was friendly our sales associate treated us like gold so we bought two dressers a bed and two nightstands. We were told it would take three weeks to deliver our furniture. Delivery was canceled due to weather but instead of putting our furniture on the next delivery truck we were scheduled out another three weeks. We found out later their policy is that if they cannot deliver the furniture it goes to the next available customer in short they gave our furniture to somebody else. They told us the furniture was going to be delivered today but

I asked several questions about quality of leather furniture before I purchased. I took my time making 3 trips over 5 days to decide on my purchase. I was lied to and deceived on all of it! Our furniture arrived with some damage but I had been told absolutely not to reject furniture or it would take a very long time to replace. I accepted it damaged but worse than that was the smell of the cheap quality of leather or whatever it is that has made me and my family sick, it's called off-gassing and it is terrible. I've had to do the cleaning, vacuuming, conditioning, venting and still after 6 weeks it is very bad which is why I'm just now posting a complaint. Not to say that complaints were made from delivery day to Ashley they were made, only to be told furniture could not be returned or replaced.

I will NEVER order from here again! I ordered a whole bedroom set plus a new mattress ON BLACK FRIDAY for my Son for Christmas! I was told that my things would be delivered yesterday (12/23). They claim that they attempted to call. But left no messages, I didn't receive a text or email in regards to the attempt, but I got texts and emails every time there was a status change in my order! Make it make sense! So that means the person or people were lazy and not really doing their job. On Sunday they called to tell me that everything won't be delivered.

I've very bad experience with Ashley Furniture. First time delivery we found scratches in the dining table and one table glass was broken. We return the damaged units and we stayed 10 days waiting for the exchange to come. Today after they came for delivery we found the table they have sent to us is worst than the original one.

Only gave 1 star because this post requires a rating. They deserve 0 stars in my opinion. I ordered two lamps offline and decided to return both due to terrible quality of the lamps. You cannot return online purchases in store, which I found out only when I tried to make a return at the store. There was no return information in my confirmation email or in the product box, and the store employees were not helpful, they were actually quite rude. Nobody answered the customer service numbers available online. Literally no one. It rang over and over and there was no option to speak to a human. I tried calling for a span of 2 weeks.

Horrible experience after I bought Furniture worth 4000$. I bought few furniture from Ashley Store at Glenwood Ave Raleigh. Delivery was scheduled on 1st Dec. Something happened, they goofed up. After I followed on 1st to their store, they said next available date is 16th Dec. Seriously, now I have to wait another 2 weeks? Somehow I digested that. 16th Came, they got stuff. but was missing hardware for bed. So, they promised it comes in 2-3 days and immediately after I get it, next day someone will come to install. To my surprise, HW came after 7 days.. Really, why they did not do expedite shipping when they goofed up delivery? Post, that when I called for installation, another 4 days for installation. So, I ordered stuff which is waiting for delivery and installation, for more than month now.

Trying return bed frame that I ordered online. They gonna charged for your shipping. And you have to wait almost half day on the phone to get shipping information.NEVER GONNA ORDER AGAIN!!! Just look for another source for your order.

It took at least a month for them to figure out the problem on an order I placed. I was told that I will get the furniture before Christmas. Now, it's two days before Christmas; I still have not received my order. I called, and they tell me I will not get it until the 27th of December. I was so devastated and distraught! Thankful, there a gal from Ashley Furniture, Shayla **, reach out to me. She has gone above and beyond her ability to get me my furniture. Her numerous attempted failed, and that is okay. At least she cares and willing to go the extra mile to assist me. I'm not as broken as at the begin, without her I would not be so pleased with the whole situation. She is a true blessing to Ashley Furniture.

We purchased a 4,000.00 dollar sectional. Within the first 1months we started having issues. Small holes were coming up and none of the material was staying into place on the chase. I called several times to get it repaired, had to call, cooperate and they still did a horrible job patching the items. After a year they have had to come out 4 times to "fix" the same problem that still is not fixed! This is the worst quality workmanship and service I have ever had. After spending so much we thought we would be getting a reliable sectional. Was wrong. I would never recommend this company and product.

I'm not a very happy client - (temporary). I placed in order in the store located here in Kennesaw,GA on 12/2/19. I wasn't happy with the 3 week wait for delivery to begin with but accepted it. I was very excited to receive this delivery especially due to the long wait. That did not happen. It was the wrong color. This is upsetting as I was very specific and confirmed with the in-store salesman. Upon calling to finally speak with him I find out it was his error. Well after being told I'd get a call the following day, which never happened. I called the store and salesman 3 times before getting an unsatisfactory response, "We've emailed corporate to determine when the item will be available (it is back-stocked), and then will be able to determine when it can get on a truck out for delivery."

Don’t waste your time or money here. Sales woman in Richmond Va was nice. We went Nov 23. She promised over and over if have my sofa by Christmas. I’m having family over and need it by then. Lots of promises I would have it by Dec 24. Paid. Sales ticket says delivery to the warehouse is estimated for Dec 12 then home delivery will be scheduled. No problem. I call on Dec 13 to check on the status. NEW warehouse delivery date of Dec 18 and Dec 20 (I ordered a sectional and the pieces shipped separately).

While Ashley has nice furniture, it would be great if you actually receive it. I purchased a fireplace on December 1st, 2019 and it was promised to be delivered on December 16th. I confirmed it at it never arrived as I waited the entire 5 hour window they gave me. I had already gotten rid of the old furniture I was using. With Christmas coming I had relatives coming into town.

To this date I still do not have my furniture. On 11/29 they promised delivery early December. On 12/9 they promised 12/15. On 12/15 they promised by end of December. On 12/21 they promised 1/16. Their last date they gave me was 1/23. I paid Cash money for my furniture. Never again will I buy ANYTHING from them.

When I purchased the bed the manager Justin added insurance without my knowledge. After I complained and received a credit the bed arrived but the installers had the wrong screws. The installer advised that he would return with the screw and it has been a week with no resolution. Do not purchase anything from this company. The service is the worst I have ever experienced.

Ordered nine pieces of furniture from the Gonzales, La store, was told all was ready for pickup at the Baton Rouge warehouse on 11/27/19. Went to pick it up and one piece was not in. Not a big deal. Got the furniture home, unpacked it and found damaged pieces. Immediately sent a text and photos to manager John **. He acknowledged me immediately that he would order replacement furniture and deliver the piece that was not in yet free of charge. Waited about 10 days and had not heard from John **. Started calling his cell phone and texting him. Called the store and he was never there. Finally on 12/16 was told he was working at another location. Called that location and spoke to him. He had not done anything about replacing my furniture. Got a call back from Dustin at the Gonzales store that afternoon promising to take care of the situation.

Consumer Beware: when buying from Ashley Furniture.. I bought the Coal Creek Bedroom Furniture and all the drawer pulls started just breaking apart on expensive furniture...The company has refused to replace drawer pulls and then they discontinued furniture.. The drawer pulls are not easy to replace since they are not a standard size...So I have bedroom dresser where you cant open drawers.. Horrible customer service.

My wife and I purchased a dining table and chairs set from Ashley. We bought this Mid-November so that we would have it for Christmas. ONLY AFTER we completed all paperwork, the "keyholder" told us that it would be delivered December 26th. We said that was unacceptable and thanked them for their time, but we would have to go somewhere else to ensure that we could host Christmas at our house with our nee table. He made a few calls and then said that he could have all of our pieces delivered by December 19th. We called in December 9th to verify delivery date so that we could schedule one of us to be home that day and ONLY THEN did they inform us that our table and chairs could be delivered on the 19th, but not our server.

We purchased a Tempurpedic from Ashley Furniture in Oxnard, California and was told at the time that during the first 90 days we could exchange it if we were not satisfied. We found the mattress to be too firm but when tried to change it for a softer version, was told by Ashley they could not do it and that Amber, who sold us the mattress and told us that, was incorrect. The manager Leigh also said we could not exchange it. We were promised call backs and never got them. At one point was hung up on. Tempurpedic could not honor it because we did not buy it directly from them or one of their flagship stores. $5000...what a rip off. Out the money and have a mattress that is not comfortable. DO NOT BUY FROM THIS STORE!!!!

At the point of sale, I instructed the sales lady to make sure my contact number is the primary number on the account and that the delivery driver contact that number. Exactly opposite is what happened. I also told the sales agent I have a dinner party and this needs to be delivered and put together for the Wednesday it is scheduled. The driver called the wrong number and I had to find out from a family member to call the driver at that number. The driver only gave me 15 minutes to drive from work! I advised the driver that I am more than 30 minutes and to extend the courtesy to please wait. He would not and drove off 15 minutes. Now I am stuck with no furniture and I have a dinner party.

I went into Ashley’s warehouse to pick up my own furniture. As a single woman they asked for my ID and my purse was a mess as usual. I set my phone down. Only three of us were in there. Two Ashley workers and myself. My phone was taken off the counter that quick. Find my iPhone showed my phone in Ashley‘s warehouse until 9 o’clock Pm when workers get off. I put A message on the phone that I had GPS on the device so they could either give my phone back I would give them a reward or I would send the cops to the door. At 906 pm my phone phone Died on the 215 South Highway. I called Ashley Furniture store and they had the nerve to tell me that They are not responsible for lost items. I was very upset because Ashley warehouse doesn’t let you walk around the warehouse to lose an item. I didn’t lose anything. It was taken off the counter by their worker.

@ashleyhomestore #ashleyhomestore The internal frame on the Eltmann sectional sofa arm cuddlers broke and collapsed. Item #413. We contacted Ashley Homestore regarding the warranty and waited 6 weeks for a technician to come out and inspect the sofa. Once he arrived he determined that the furniture could not be repaired and needed to be replaced. Please do yourself a favor and avoid this company. The quality is poor and service is horrible. Do yourself a favor and check business reviews before buying and take your business elsewhere unless you enjoy sitting on broken furniture..

I went into the Ashley Furniture store in Highland Indiana and purchased a queen size sofa bed. Upon delivery of the sofa it was discovered the sofa wouldn’t fit into the bedroom I wanted it to be located in. I followed up the next day to look at other sofa sleepers. Since they didn’t have the one I wanted in that store or any other local stores I requested a refund. That was on December 6, 2019. I was told I would receive my refund back in 5-7 business days.

Delivered damaged furniture. Took 3 weeks and multiple calls to get a service technician out. They noted that the couch was damaged and that I wanted a replacement couch. 1 week later I get an email saying the parts to fix the couch were being sent. Now saying we will get our replacement in 2 more weeks. Guess we will see but I doubt it. And forget about calling their customer assistance line!! You will wait on hold for 45 minutes and they do nothing when they do answer! Do yourself a favor and buy your furniture elsewhere!!!!

We purchased living room and office furniture as well as lamps. One week later the chair and ottoman were delivered. However, the sofa and other items would not be available for another 2 weeks. Delivery day finally came around and it was only a partial order. No one from Ashley called to let us know this. While I was on the phone with customer service, I was told they wouldn’t be able to deliver until after Christmas. The order was placed on 11-27. If this wasn’t enough, the delivery people decided to leave with my sofa still in the truck. They didn’t want to wait. Ashley’s corporate office couldn’t care less. I was told my a very, very rude customer service rep named Blanca, that they wouldn’t deliver sooner and just too bad. They claimed that their trucks were at capacity. They outsource their deliveries.

Eduardo **-** was our delivery driver and he was terrible. Over an hour late, which we were trying to be understanding because we know orders can get behind. However, he sent an automated text saying he would be here in 20 mins and it was an hour later. They also called and said someone had been here and and was supposed to wait 20 mins before they released the order but no one had been here. We were waiting in our living room. We called the driver and he said that HE would call the driver. HE WAS THE DRIVER. So that prompted us to call the 1877 number who actually called the driver and gave us his number AGAIN and told us to contact him. He was then rude and said it would be ANOTHER 20 MINS. Come on, it's already 7pm and NOBODY IS HERE. We got cash out today to tip the driver and everything. Now we just never want to order delivery from them again.

I ordered furniture from Ashley Furniture, a mattress and bar stools for a total dollar amount of $566.26. I was told my items would be delivered near 10 December 2019 and was not provided a tracking number. I didn’t like not being able to track my items so I called a day after to ask for a tracking number and was told they would look for it and call me back. No one ever called me back. It is now 17 December 2019 and my items have not arrived. I am leaving out of town and am extremely upset that I will be returning to the same mattress I left behind.

Purchased a love seat and sofa. Delivery set for one week after purchase. Asked for entire vacation day since delivery window is from 9 to 1:00. Got a call from them the same day of delivery and was told my order was not complete. We no longer have old set so guess for Christmas we can sit on the floor. Thanks.

Really bad quality. We bought a dining table with chairs that broke (both table and chairs) after less than a year of gentle use. They take no responsibility for their products and would not fix/replace the table. I will never buy there again.

We bought a mattress and box springs off the showroom floor (no discount given) less than nine months ago. It started majorly sagging in the middle. We went in to the store to complain and were told someone would come look at the bed. Two men came to the house from the store. We were told the bed was more than three months old, the box springs were broken in half, it was our problem, and they would fix it for $99. The only person who ever slept on the bed is 5'4", 110#, and 27 years old. I don't believe they even took pictures. We threw the bed in the dump. We have shopped at Ashley's previously, but will never go there again and will let our friends know of your service and quality.

Save your money and take it to another furniture store. First, it took my furniture almost two months to arrive. Then, it arrived damaged. I took pictures of the damages as I was instruction by Ashley Furniture's customer service representative. I received a phone call weeks later after I received my damaged furniture. I was told that they would fix my damaged furniture....knowing that the furniture arrived damaged. I made it clear that I did not want my new furniture repaired. I wanted new furniture without any flaws. The representative stated that she would call me back. It's been over a week and no phone call. Shame on you Ashley Furniture.

Regarding order **: I have spent hours holding on the phone to speak with customer service, had two scheduled deliveries where I took off work to wait and both times the furniture never arrived, been promised by multiple sales people they would look into it and call me back.. never receive a call back. Spoke to the delivery manager, Stephanie **, who gave me her direct number and said she would take care of it... never calls me back or answers my call. Over a month later and many many hours wasted and false promises we are still without our dresser. I have spent a lot of money with Ashley over the years and this is the saddest customer service I have ever experienced from any business. Do not order from them.

On November 19th, I ordered 6 items totaling $1521.12 to include a recliner, a foundation twin, a chest of drawers, a nightstand, a twin mattress in a box, and a bed. On November 21st, my credit card was charged $192.14 for the queen size bed, which was incorrectly order, as it should have been a twin. On November 23rd, I sent a photo of the damaged nightstand. On November 24th, I received an email that a second nightstand was being shipped. On November 27th, I received an email that 3 items were being returned, which I presume was the damaged nightstand, as well as the queen bed and rails. On November 29th, I received notification that the twin bed and rails were being delivered, for a total of $213.49. On November 30th, I sent a photo of the second nightstand sent also being damaged.

I wish I can give Ashley Homestore in Draper -0 .. VERY BAD ANGER MANAGEMENT. Watch out for long beard guys Managers, one name is DREW **. Drew ** is one of the manager and he is very unethical. Shouldn't be a manager because he have anger issues. Two weeks and half ago I Ordered Queen size bed for my kid that schedule to deliver today and when the delivery guys got here to install my kid bed to find out that they forgot to bring the springs in the middle for my kid bed.

I'm informing Ashley Furniture that I'm officially submitted a complaint with the FFC and BBB about the service I've rec'd from you folks. Your service is BELOW ACCEPTABLE. Incompetence appears to be the norm with your employees via the telephone. It's obvious, that you either HIRE INEPT EMPLOYEES or YOU'RE HIRING PRACTICE is extremely LOW. When a customer has to be put on the phone for nearly 3 hours, transferred 5 times, only to be forward to the same individual I started with 3 hours earlier, then it's obviously, the left hand doesn't know what the right hand does. I am sending you this information, so that you will be notified, that your company will be on the highlight via the FFC & BBB.

I was at a store in Cornwall that sells Ashley Furniture, I saw a 2-tone coffee and end table set, cream on the bottom and brown on the top. I loved the look and still do (from a distance). I paid for purchase and when I received my receipt in small print at bottom of it it said, No refunds or returns on special ordered items. It turns out this is a special order. I am on my 3rd coffee table. The drawers are not lined up properly. One can not be used because it is so misaligned, the inside hinge on one side sits in 1 1/4" and the other side is 2 1/2".

I brought Leather Reclining Sofa (3+2 seats) and Dining table with 6 Chairs, within one year leather comes out and dining table wood polishes moved out. I tried to contact several times to toll free numbers, they will never answer and will put me on hold for more than 30 minutes minimum. At last I fed up and disconnected and once I went to store regarding this complaint they are not taking any complaints in store, so again we need to contact toll free numbers. I spend more than $5000 for these items and took insurance for five years. Their customer support is very poor and my money lost. So whenever you go for higher amount purchases go with trusted companies.

We purchased a dining room set with 4 barstools. 2 of the barstools had the welds break. After 2 weeks going back and forth mostly me calling since they wouldn’t call back. We found out that this was not covered under warranty. Okay so pay them extra money under the idea that if anything goes wrong with it for the next 5 years it will be taken care of..

I ordered a bed online on Thanksgiving weekend. Delivery date was set for December 12th. Rearranged my entire schedule for this delivery only to be called the morning of the delivery that they don't have any in stock! After calling around 2 find out that there is nothing that they can do with complete attitude from all Representatives including from corporate. I still don't have my bed and I can't have it until after the New Year. They also decided to explain that they can't help me in any other way. There's no way to get me a similar bed and there's nothing else they can do. I canceled my order and will no longer ever be shopping with this company.

I went into the store in Alpharetta and was lied to regarding my bedroom furniture that I purchased. They are yet to deliver the last pieces of my furniture and have no date. When I called corporate they told me that I had to deal with the manager at the store in order to get this resolved, but when I did I was told there was nothing that they could do. So I am left still waiting for furniture that has been paid for. Customer service is awful. Management is awful. I will never shop at Ashley Furniture again.

Shopping in person was a good experience but the delivery was terrible and customer service was the worst. The customer service does not care about you at all. First delivery attempt: They delivered the bedroom set but one piece was broken. Second delivery attempt: They delivered the part but they forgot the hardware! They have to come back AGAIN!!!! It will take 7-10 days for the hardware to arrive.

I ordered a tv stand online on November 13th 2019. They confirmed delivery for December 12th 2019. They called three times to confirm during the week to only cancel the order late last night due to the product being severely damaged in transit. Today the delivery driver called three times to advise he was on the way. He was ultimately confused and had no product on the truck for me. I called Customer Service no less than six times to resolve the matter to only be bounced around to several different times. They have stated my product won't be delivered until January 12th 2020. I have $600 in this tv stand and it has been an awful experience. I would not recommend or ever order from them again.

Picked out two cabinets in the showroom and pointed out how the doors didn't align on the display piece. Told the salesman to note on the order "do not send misaligned doors". Almost a month to deliver and not only where the six doors all misaligned but the finish was awful. Even what looks like a bug spray painted on the the top. I contacted the store in person was told a repair person would come out to inspect. A week later he shows up and says he'll fix the finish. Wich made it a new kind of awful. No attempt to align the the doors because it's a "customer perspective'. What? Only customer perspective I have is Ashley's is lousy furniture, with lousy service. Avoid Ashley's and save yourself the irritation.

I have to cancel the order. Tuve que cancelar la orden. I waited for them to deliver on the promised date and they did not. Not even told me they were not coming. Eight hours waiting. Excuses like the truck broke down. 8 hours waiting with not a single call. I tried to reschedule and they told me that the furniture was not in the warehouse anymore???? Other customer service says the furniture is in the warehouse but cannot be delivered??? That I have to wait a month. And for canceling my order I have to go to the store to do it. Worst Furniture Store in the whole US.

In July of 18 I bought a sectional. The fabric is garbage and it pilled. All the seating areas and the ottoman pilled. It is in my living room that is mainly used by my husband. I don’t have small children. I contacted Ashley 5 months out of store warranty. They don’t cover pilling. It’s not a defect they said. Well then what is it? You're still selling this garbage in your store. They refused to even send someone out to look at it! I will never buy from this place again! This was a $2000 purchase. You would think pilling would be a defect.

Back in Dec 2016 I spent close to 3500 on new furniture. The sales man convinced us that their warranty program would cover every type of damage. That is totally untrue. This warranty cost us 400.00. Ask to see this warranty on paper. Once they sell it to you, you get a copy of it. They say if their furniture needs replacing, you can get a new one from their store. A lot of this furniture is an only one type of style, and they do not longer make it, or have it in stock. Within 1 week we had to return a leather couch, and we had to return it twice because the nails were being punched thru the leather. Now 3 years later our electric recliner that cost me 1400 is splitting at the base of the wood, and they will not cover it. This warranty does not cover everything like the sales man says it does. I don't think I would recommend ASHLEY FURNITURE OR THE WARRANTY TO ANYONE!

Shopping in the store and purchasing my sleeper sofa was incredibly easy and relatively pleasant. Once they got my money the pleasantries subsided. The purchase was contingent on delivery by 12/20. I was assured that it was no problem. The sofa arrived to the warehouse quickly and we attempted to schedule a delivery date. Several of my available days did not work because I was working. We finally agreed upon a date on a Wednesday morning. I am a physician and cancelled my morning and scheduled my first appointment for 1:00 pm. The day before the delivery, I got a robocall telling me that my delivery would be between 11:30 and 2:45! When confronted about our arrangement they said that there was nothing that they could do. They clearly don't understand or care what morning is. I lost a half day of work and had to get the purchase refunded. I will never even walk into that store again and I suggest that you don't either.

My husband and I bought a living room set from my step-daughter, who had purchased it a couple of years earlier. My stepdaughter and her husband didn't care for it, because of the "leather" material. After having it for several months, it bothered her husband and so they decided to buy a cloth set. Upon purchasing this set from my step-daughter, we were very pleased. It looked really nice. But, about a year after purchasing it, we started noticing what looked like "bubbling" in the back of the headrests on some of the recliners (mostly, those that we were using on a regular basis). It looked like the leather was somehow separating from whatever was beneath it. Before long, the bubbles started to tear, and it was very apparent that what we thought was "leather" was really "pleather" and not a very durable pleather at that.

I agree with the previous review, Ashley Furniture online is one of the worst customer services representatives I ever dealt with. Never buy anything from them!!! Google the item first, I bet, you will find a better price in Amazon or Walmart!!! They states that they match the price, but in fact they didn't. I ordered a Round Rug for $131.85, but the same day found the same rug but by another (original) name in Amazon for $91. Everything was the same (except of course the name), even the picture was the same on both Amazon and Ashley websites. And when I called them, they started to say that it is different item.

I purchased a bedroom set on 12/1/2019 from the Durham store. I was assured that it would be delivered on 12/9/2019 after asking several times because that was my move in date. 12/9/2019 came and no phone call or delivery. I spoke with Patricia that evening and she said she didn't know why it hadn't been delivered because it was in the warehouse and for me to call back the following day. I called and spoke with Nikiea, a manager from corporate office, she stated the furniture was not in the warehouse and my delivery date would be 12/16/2019. This delivery date will have me sleeping on the floor for a whole week. I asked if I could just get my money back and was told by Gino at the Durham store that there is 10% restocking fee if not cancelled after 3 days of purchase. How was I supposed to know I wouldn't receive my items on the date I was promised? This is such an inconvenience. I am very disappointed and I will never purchase from Ashley again.

I purchased a dining table set and a bedroom set from Ashley furniture online. After 5 days, the dining table set was delivered by the Ashley furniture but, table legs were missing! I asked them to send the legs later. Table legs were never delivered. I asked the Ashley furniture to come and get the table. They came after 2 weeks and returned some of my money and kept my delivery payment. When I called they said, "We delivered the table and you need to pay for it. It does not matter if the table had legs or not. We made the delivery."

This is the worst buying experience of my 67 years on this planet. Purchased a 5 piece bedroom suite in September. Delivered in October. The next day noticed that one whole side of the chest wasn’t even painted. Not sure how that got by me or Ashley who said they inspect everything before leaving warehouse. Then noticed a defect in the dresser. Called Ashley. They said both need replaced.

I had purchased a dining table in March 2015 and purchase protection plan with Ashley store locates in. I had some scratches on the table and one of the chairs. I called Montage company to report ed the issue, they asked me when this issue occurred. I said about a month as a half ago, they said it is not covered because I haven’t reported it within 30 days when it occurred then they sent me an email that had the terms and conditions which was never sent to me or been told about in any document. I reported this to Ashley and they issued me a store credit of $350 or so to redeem if I want to buy any item from Ashley.

I was excited to shop for new furniture and found love seat and couch at Ashley. Paid for it. They had said it was in the warehouse and would ship but when I checked on it, I was told 3 weeks. So then I went back in and ordered matching chair. Day of delivery, they called and were only bringing a chair. The driver said I should wait 2 more days when all of it would come. Took day off work and waited all day and they finally called after 5 and said they were only bringing chair. I cancelled. I went down to the store and a very nice salesperson "Wille" that had nothing to do with either sale sat down at computer and confirmed that it would be 2 more weeks before getting furniture.

We bought 2 England couches and both of them lost their shape and the material was horrible. I started calling Ashley Furniture about what the warranty and no one would stand behind it. I got the runaround from the store manager, customer service line and I even called the main office to which I was told if the material didn't hold up we were out of luck. They don't warranty the fabric. Now we have furniture that's 3 years old and looks worse than furniture I had for 20 years!!! Ashley Furniture and England do not stand behind their products!!!

I purchased a sectional for 2,700 at Ashley. 6m ago in that time frame we have had repair men to our home for repairs. Cushions going flat, wood squeaking in the frame. When the repairmen take the couch apart, the wood in the inside is very cheap it's not even good wood it that press together cheap junk. It was stapled together, no nails or brackets or screws. For the cost of the sectional the inside was put together very cheaply. The staples wasn't even connecting the wood together.

My wife recently had a stroke and was unable to get out of her old recliner. So I went to Ashley's Home Store in Asheville and found another one that would work for her. I paid for it, then was told it would take three weeks to get it. I called the customer service line and they told me the recliner could be delivered to the store where I could pick it up. This was a lie. So I had to wait the entire three weeks. I'll never buy anything at Ashley's again.

I ordered a coffee table and 2 end tables from Ashley online assuming I could return the items to the local store if I did not like. Well that is not the case. There should be a disclaimer so that everyone knows the online store has NOTHING to do with the local stores. In order to return an item from online, you have to pay for the shipping back which pretty much is the cost of the item. Ridiculous! Also the furniture is cheap and if you want to talk to customer service on the phone, expect to be on hold for at least an hour! Will never shop here again!

Ordered the Dolante bed, and they say you get what you pay for.. But this is ridiculous. Bed started falling apart not even 5 months after being delivered. Bed feels overall low quality and flimsy. I wrote a detailed review about the bed on their website a couple of weeks ago, and go figure, the review is not yet on their website. Not surprised. Would not recommend this company at all. Save your time and money. Invest in quality furniture from say, Raymour and Flanigans or similar, heck, even furniture from Bob's is better than the junk Ashley sells, if you are on a budget.

It's not often that you get the chance to decorate a new home. Moving into a new city with a brand new apartment, we had a blank canvas and were very excited to shop for new furniture. After weeks of doing our diligence researching and visiting the plethora of furniture stores, in the undisputed furniture capital of North Carolina nonetheless, we chose to furnish our home with Ashley Furniture. We purchased a sectional sofa set, a coffee table, dresser chest and a console table with three stools from the Ashley HomeStore in Raleigh. We waited with anticipation for our furniture to be delivered. Unfortunately, this experience turned into a complete nightmare.

Ashley delivered cracked leaf, came out with a unmatched leaf, then came out with another table top that was cracked worse than the 1st. And took the table top. Ashley now says there is no way to deliver a replacement before the holidays. The $3300 purchase was contingent on having the furniture prior to the holidays. Now we’re stuck with no dining room with 27 people attending.

They lied to me about my delivery date, then they couldn't tell me when I was going to receive my furniture. They treated me very nasty. Stay away from this company, they take your money and don't deliver your stuff.

I love having so many options to chose from with the different styles, multiple colors, contemporary versus classic and the wide price ranges that Ashley Furniture offers. I can easily find higher end furniture for the rooms I want to make more of an investment in and less expensive pieces for things like the kid’s playroom. Their associates are knowledgeable and the process from buying to delivery has been seamless each time. I Would highly recommend!

We had a great experience. Our furniture is nicer and more comfortable than what we found at three other stores. It is leather furniture and Ashley had it for the most affordable price. The customer service was wonderful and we had an enjoyable experience!

Wife and I bought 2 loveseats (couch too big in our 1958 ranch style home and the front closet is at the entrance of the front door) along with end tables, lamps, decor. A total of 5k. The furniture did not come as promised, with extended delays of nearly 3 months due to the arrival of damaged furniture which we refused to accept. We ended up going elsewhere.

I love going to Ashley Furniture! I really love when they are connected to the Country Junction! They have quality furniture for a good price. I know I can find cheaper online but it's not the same quality.

They have to exchange a piece and they do not find me. The woman transferred the call to the store and they do not know why she did this and I still waiting. Never in my life I am going to buy anything from this store.

I purchased furniture back in 2017 and paid 250.00 for GBS warranty. My recliner's reclining handle broke, called at the end of October to get warranty claim. Dec 5th and GBS still has no knowledge of me purchasing this furniture. Ashley never registered it. I have requested my money back from Ashley and they do not give refunds for warranties.

I bought a new couch, loveseat and end table before Thanksgiving and was told my delivery would be on Wed. Nov 27th. They did not deliver the loveseat on that day, so we used lawn chairs instead. Was told loveseat would be delivered on the 5th of Dec. Today, the 4th, I am now told my loveseat will be delivered on the 11th. I am disappointed that I wasn't informed from the beginning that my furniture would be delayed.

I am a single mother of two and recently bought my first home. I went to the Ashley Homestore in Chesapeake, Virginia on 11/16/19 and purchased one queen size bedroom set (Baystorm Collection). This set included the bed with storage, the dresser, and the media chest. My rep Maria stated she checked the merchandise and it was showing in stock and readily available. I also ordered full size bed and dresser (Exquisite Model/Collection) at the same time. I explained that I had family coming in town that was staying in my home the week of Thanksgiving and also that I had a bad previous experience ordering furniture online with my delivery date being pushed back so I decided to go with Ashley Furniture instead.

I was shopping for a mattress and inquired about an adjustable base for the mattress. I found the price to be higher than some competitors.

Very poor quality furniture. Sofa cushions seldom last 9 months. You need to go to Home Depot and get some 4 x 8 sheets of measured to fit underneath the cushions for firmness. How do they stay in business????

Small end table. The wood is walnut and it is beautiful. Fits in perfectly with my other furniture in the room, I’m very happy with it.

There was no problem placing the order. Everyone was so helpful. When the nightstand was received it was cracked on the bottom. Tried to call Ashley customer service which took about 20 minutes and was told I had to call Ashley online who told me to call the store who told me I had to call ashley online. Just keep getting the runaround. I was on hold for 30 minutes again to find out why the call I received for a chest I also ordered kept giving me the wrong address for delivery because the message says to call if they had the wrong address but noone actually answers the phone. I finally get Isaac from a phone number I found online who said he had to transfer me to customer care. When he transferred me I got a voicemail not a person. I need a whole house of furniture because of a fire and I had a total loss, but I will never use Ashley again.

I have had a problem with my couches since buying them on 11/20/18. I have had a service tech come out 4 times the first being 12/05/18 and have been told there is no way to fix the problem that I hit wood where there should b padding causing me pain and having to be careful sitting on my couches. Corporate Ashley has stated that this is how they are made and is not a warranty problem.

This company is the WORST! Their customer service is terrible. I will never buy from you all again! No one answers the phone and when they finally decide to call someone regarding their order, they don't have full answers to when your order will be delivered or when you will receive the rest of your items. The lack of clarity and response is insane! Buyers BEWARE!!!! This company doesn't deliver all of your items, their delivery drivers tell you how terrible the service is and not to expect your items for weeks! I regret my decision to buy from here!!

The insurance was useless as they never came. But I needed something urgently and they worked with me to get an immediate delivery. I was very satisfied with the customer sales service and the comfort and appearance. Don't look for long lasting. But otherwise great and pricing was also great.

This furniture was bought new in 2006. We're finally able to get rid of it. Poor quality stuff made in Vietnam. Seat cushions lost their "spring" within two years.

Most of the furniture is of a good quality. The only concern is that styles do not change often. The same sofa I bought 15 years ago is still being sold only with different upholstery color. I would like to see more contemporary pieces of furniture. Less dark wood. The sales people are not always too knowledgeable. There is a catalog full of furniture and I have to ask to see it when I decide the item I want is not available in the store. However, again the quality of the furniture is excellent and that is why I continue to return there when interested in buying new furniture.

I purchased a leather sofa bed "the Kennard". I paid over $1500. for the sofa. Initially the inner seat cushion foam kept bumping up ... I complained to the company and a replacement was sent to me and the Ashley Co. sent a technician out to fit the leather cover over the memory foam cushion. A year later the sofa frame which holds the bed has broken apart. BEWARE. Their furniture is poorly made.

Salespeople were very helpful without hovering. We were able to walk the entire store looking for what we wanted. I had seen the dining room chairs online before we went to the store so I pretty much knew what I wanted.

I went purchase a new bed and metal bed frame. Before I walked out I noticed that most of the info was VERY WRONG my name my number the order everything, But since I had to make it to work on time I had to go and come back to fix it another day. So I go get it fixed but all they did was change the size of the "foundation" which I never asked for foundation. I needed a metal bed frame to hold only the mattress. When the delivery came I was not home. My sister received it and signed for it. So when I got home I realized that I did not get what I had asked for.