American Signature Furniture Reviews

I am keeping it very real here. After reading so many negative reviews about ASF, I changed my mind about my purchases. Next day I called customer svc & spoke w/ assistant manager ** (he said he was assist manager) to cancel my delivery bec of the reviews I read. He seemed upset with me, started over talking me and my radar really went up, bec 99% of the negative reviews were complaints about customer svc also. Customer svc should ALWAYS be pleasant with their customers! Put your feet into their shoes at that moment, right? I did tell ** "read the reviews for yourself, I have a knot in my stomach about the furniture." ** said my cards will be refunded 3-5 days.

I got leather recliner sofa bed and sofa. Before the 1st year is done I had a lot of problems with bent recliner, tears, lose parts, really low quality. I contact them, they said they can just fix recliners and I can't change it. So the moment you got your thing, even if you are not satisfied, go to hell. I don't recommend anyone to buy anything from American signature.

I bought an American Signature sectional in September of 2013. I wanted something that I could frequently lounge on. In the space of six months, the sectional had a very uncomfortable feel from sagging and I dislike sitting and lounging on it. I considered having it re-stuffed, but the couches are made of foam. Now, every month, I have to re-arrange the seat insets just to be able to sit for a few hours.

My wife and I bought a sofa and two stools from AF. The sales went fine and the showroom was fine. However, one of the stools arrived damaged. Couldn't it have been checked before they delivered it? I actually had to go outside and run to catch the delivery guys before they took off. Did manage to get a replacement stool, but the delivery people showed up an hour early and got me out of bed to make the delivery! My takeaway from this experience is that AF is a big hassle. Will not shop with them again.

I had shopped around quite a bit before making a final decision on the Soho II Sectional. Though another competitor offered a similar couch for a comparable price, I chose American Signature because I simply liked their store and the sectional went on sale a mere two days after looking at it. I chose to order it online as the store I had visited to see the sectional was about 10 miles from my house. When I picked it up, the guy who loaded it for me ripped me off by pushing the cleaner on me stating that it was a $170 deal for $20. He failed to state that the warranty was $170 and unless you have a receipt of purchase, there is not warranty just the cleaner. That should have been my first clue.

I purchased a bed frame last year and it cracked into two pieces, I will never buy another bed from them.

Since the first time we walked in there, no one greeted us, finally my wife complain to a manager and a nice salesman, he assured us that he was going to take care of us. We came back the next day and he sure did. When my furniture was delivered a few days after, the delivery guys rushed everything and damaged our stairs and walls. Some of the furniture were damaged due to this negligence. I filed a service the same day about the furniture.

We bought a sofa set, white bonded leather, from American Signature in Daytona Beach about a year and 1/2 ago and there are many places where the fabric is splitting, tearing, deteriorating, etc. Prior to moving the Florida we had a regular leather set that we bought at Haynes in Virginia. It's more than 25 years old and has never had these kinds of issues. This bonded leather stuff looks to be a defective product.

American made.

The people that are trying to sell are really nice, though the manager wasn't really helpful trying to close the deal, and the cashiering ** had ran attitude with me and the salesman.

In Nov 2013 I bought a family room recliners set. Few months later, started my headache, the seat cushion lost resistance and the back cushion too, recliners system also failed on the 2 chase. The 3 recliner after 3 tech service visit were fix but only took less than 3 months to start back the problem and left the furniture in a bad look. The chase were replaced and the new one sent are stabilizing the spring with cord!!!! That is incredible this improvisation. The worst is that the store manager allegate that it was manufactured in that way. Don't buy any furniture at American Signature, expensive, low quality and poor customer service even you pay extended warranty.

Because of the vomit commercial > myself, my family my closest friends agree, we will never buy from you! Also after reading how badly you treat your customers after their purchases, we will convey to everyone your bad CS & quality of furniture!

I purchased a sofa and loveseat about a year and a half ago. I purchased the extended warranty on both, as I have young kids who are rough on furniture. I noticed a flaw starting in the back of the loveseat and a problem with the sofa a couple of months ago. The loveseat actually ripped last week, opening a hole in the fabric. I called customer service - the number on the receipt, to arrange for a repair.

Purchased a couch for an apartment I was moving to, was specific about the new address it was to be delivered to... The morning of the delivery, they call and say they're at my door, but it turns out they're at the old address. That's fine, stuff happens, but they then tell me that it will have to be the next day. I'd taken this day off of work specifically for this delivery and now get to do it again tomorrow. Thanks for essentially doubling the price of what I purchased with my lost time from work making up for your error. I'll never buy anything from you again... Get your act together!

My partner and I own a brown leather couch from ASF. The middle of the couch is beginning to sag where we sit and also, the couch shows signs of peeling and cracking. We are in the process of fixing up the house during minor adjustments here and there to suit our pleasure and the appearance of these malfunctions are totally unacceptable and annoying! We take very good care of our furniture and this furniture has not been as good to us as we have to it. We are looking to purchase a new dining room set. Well, let's just say we know where we won't be shopping. Rather get quality for our dollar.

DO NOT BUY FURNITURE FROM THIS PLACE!!!! American Signature Furniture is horrible. They sold me a sectional couch which I was told was leather. I also purchased the 7 year extended protection warranty. The sofa has 4 recliners built in. 2 years later and the couch is falling apart. 3 of the 4 recliners do not work. They say that isn't covered under the warranty. Staples that hold this piece of junk together are falling out, also not covered. The non-leather is falling apart, not covered. The padding in the seats is flat and you can feel the bars and frame, very uncomfortable, also not covered.

I purchased my furniture 2 years ago, only for it to have some rips and burns. At the time of purchase I purchased the additional protection in case anything went wrong. Well, lo and behold I have ripped furniture and when I call to advise them, they DENY it stating it's due to NORMAL WEAR AND TEAR, where some of the rips are located there is no way its NORMAL WEAR AND TEAR. The technician that came and took pictures did not submit all of the photos and advised them it was normal. I requested for it to be reopened. Now I have to wait another 3 weeks to have someone come back out to my home reinspect it, give their report and wait again for a response. I AM DISGUSTED, I WILL NEVER EVER BUY ANOTHER THING FROM AMERICAN SIGNATURE. THEY ARE SO FULL OF IT, AND DO NOT HONOR THEIR POLICY... I DON'T HAVE ORDER NUMBER, I HAVE A CLAIM NUMBER.

My name is nichole, I am the interpreter, I convince my customer name thanh ** to go to american furniture to purchase the bedroom set and living room set and a piece of carpet, and glass high table on 11/18/2014. Total $4815.64. Ms. ** wants to finance the whole amount but she DID not qualify for the whole financing, she must put down $3314.68. So her new balance is $1499.97. Pay within 3 months same as cash, american signature office (this man has only one eye, don't know his name, he work at fin. Dept.) Said and also expect Ms. ** must make payment. 1 payment at the same day purchase it was $182.73. They set the delivery day a week later.

We bought a Newport beige sectional couch 11/25/13 from ASF and about 1 month later, the main support beam broke while I was sitting on it. I weigh about 165 pounds and I was just sitting on it. They did fix it, no questions asked, but they had my couch for over a week. After I got it back, it was not long before I became more dissatisfied with it. The pillows that came with it were uncomfortable feather pillows that constantly stabbed you with feathers, they also had a foul odor. I tossed the pillows at about month 4. By month 6, all the cushions were sagging and lumpy looking. No amount of fluffing will bring them back.

My wife and I purchased a beautiful white Leather wrap around leather recliner unit in 2012 .We applied leather protectant also, covered with sheets at times. Two years later, started noticing a wrinkled cracking look. Now the leather itself is peeling off. At the time of purchase the salesman there informed us about a protection plan, didn't purchase it. However didn't think within 2 years this was going to happen.

I would never use them because of the commercials they use on TV. I cannot stand to see people vomiting. They actually use this on their commercials. It's disgusting and the person who wrote commercial should quit the business, and everyone involved in the decision making needs to find another profession.

I've been satisfied with their prices compared to other stores and their service has always been friendly. However, the quality of their recliners is not very good. I purchased a recliner about a little over a year ago and the spring mechanism broke and it is sagging badly. I looked at the construction underneath and it is fiberboard with some plywood and staples. It looks like they are meant to last a bit over the warranty period and then fail. I had thought that American Signature was a better choice than Ashley's. After some research, I see that American Signature is owned by 'Value City'. Now I understand why my recliner was built so cheaply.

Our set was under two years old when it began to wrinkled, peeling; purchased warranty was no good. Shabby furniture and unethical company needs to be investigated, exposed, fined, then business license revoked in all its stores. Do not let this outrageous peddling of inferior product continue! DO NOT SHOP HERE!!

I made a purchase online. I was replacing 6-year-old living and dining room furniture that I had purchased at American signature. I purchased all on sale and online. Delivery arrived the day after Christmas as was promised and the staff was sweet and careful with installation. The value of the furniture was great for the price. Honestly it's just a step up from Ikea in quality so if you're looking for furniture to last 10 years plus look elsewhere.

Has anyone not used their extended warranty and gotten their money back? Has anyone purchased the concrete table, how do you like it? Has anyone purchased the Carnival Island? I have had mine about 7 weeks and the top is flaking and it scratches extremely easy.

I purchased a 3-n-2 piece Signature Design leather recliner MRP02978 in 2011 from American furniture Ewing, NJ. I have no kids living with me. Two years later, my couch started to get very soft and wrinkled looking. Now the leather itself starting to peeled right off. The warranty was only for one year so the company won't do anything now. I have to find something to match to cover to hide the peeled spot. I am NOT WORKING and can't afford to buy another set. This is embarrassing. Don't like for company to come over because I don't like how my furniture look. I feel as though I should be refunded or have my couch repair. Even if they replaced it with something else I will satisfy.

My husband and I decided we wanted a bedroom suit for our 6 year old granddaughter. We decided American Signature Furniture maybe the way to go. So, on December 13, 2014 we went into the store and experience was pleasant and our sales person was great. We made our selection. Did the necessary paper work and plan for the delivery for Christmas Eve 2014. Today is Christmas Eve and the delivery men arrived with just the bed. I asked about the dresser and night stand and was told according to their records, someone from the store attempted to notify on December 15 that the dresser and night stand is on back order. I noticed on the sheet that telephone number listed was incorrect. I get it. We are human. Information is sometimes put in wrong. This is my issue. I have called this store on 3 occasions and spoken with someone in the office department and nothing was ever stated to me regarding the dresser or nightstand.

HORRIBLE CUSTOMER SERVICE!!!! STAY AWAY!!! These people brought furniture into our home and destroyed the furniture as well as our home on the way in. We provided a detailed claim, pictures, and a statement for the damages and they denied it and called us LIARS! Couple that with CHEAP poorly made furniture and you can understand our frustration. If you purchase from American Signature, I GUARANTEE that you'll be leaving the same review that we did. If you don't believe us...check other reviews and you'll see similar complaints. Thanks American Signature for ruining our experience! I knew I should have gone to Haverty's!

Beware. The quality you see on the sales floor is NOT the quality you will receive!!! We bought a $1400 couch set, have only had it a year and a half and the springs are already popped and broke. We only weigh 240 COMBINED. Very disappointed!!! Because it was a gift being bought for us we didn't want to get the extended warranty and feel greedy so we didn't. We called the company to tell them what happened and the furniture only had a year warranty. Very sad with this company. Going to close my credit card with them. They lost our business.

Have just purchased living room sofa and loveseat. Have yet to take possession. After reading negative reviews... very nervous. Salesman nice guy but overcharged me $200. I discovered the error and they are making the adjustment... but still... Waiting for family to make a decision as to the grove park microfiber or the avenger "leather". All the negative comments about this bonded leather material is making me think twice. I will report back when I make my decision and the rest of the experience.

After reading all the horror stories, I am petrified. Today I am picking up a $900 chaise and $400 ottoman from American Signature to go in my bedroom. So far the buying experience has been a pleasant one. I did not purchase the extended warranty, but not sure that it would even make a difference. I absolutely fell in love with the entire set and I pray the furniture holds up and not become a huge disappointment. By the way, I purchased from Sawgrass location in Sunrise, FL.

I purchased a living room and dining room set. The quality of the floor model was far superior to what was delivered to me. There is a crease in the leather of the living room chair that has not straightened itself out as I was told. Dining room hutches had screws coming from the back to the front and chipped the wood. The leather on the sofa is stretched over the wood, ready to pop right out. What was delivered to me and I'm sure other customers, is not the same quality of furniture in the showroom. This is a case of bait-and-switch.

My salesperson was Steph ** and she was so amazing! She didn't talk to you like a salesperson, she spoke to you as a friend who was trying to find out about your life so she could figure out the best furniture for you! I really enjoyed my buying experience! I chose furniture I absolutely adored and I was so happy! Now my delivery experience was HORRIBLE! After a long night in the ER, the delivery person was a class A jerk! He said, "I am doing you a favor by delivering this furniture to you! Since the home was not ready for delivery I could have decided not to deliver." Seriously!

Am completely unsatisfied with my purchase of the sofa, love seat and chair from American Signature Furniture. The bonded leather love seat and chair we purchased in 2010 was supposed to hold up better than real leather is now cracking and peeling. The furniture is only 4 years old, there are no children, no pets and no one smokes in the house. It has only been cleaned with the proper solvent that was purchased with the furniture.

Purchased couch set. The set is defective and have been stabbed by staples. The reclining mechanism is broke and the metal cut the inside of my calf. We paid over $1K for a huge headache. Very disrespectful staff in Brandon, Fl and in Ohio at Corporate office.

We purchased a house and went to American furniture to furnish our new home on September 4th 2014. We got into the store they told us that it would be 2 weeks before they deliver 3 rooms of furniture. When the delivery finally came they delivered our box springs but no mattress! When we called they said it would be here the next week. Meanwhile the kitchenette chairs that were delivered had nails or screws sticking up through the four sides of the chair, when you sat down you would get stuck in the butt and I called them the next day and told them about the problem, they told me that they would have somebody out in 2 or 3 days to fix the chairs. Nobody came out in 2 or 3 days. I called again because my daughter has gotten stuck in a knee poked by one of the screws/nails. They told me somebody will be out on Thursday when I called on Tuesday. They did not come back to deliver the new chairs until Saturday almost a full week later. Then they said the delivery would be between 2-3 but they came at 6 and we missed a full day with our children waiting on incomplete furniture.

I recently had an experience with American Signature that makes me look at them as scam artists. I recently moved into a new home and was in the market to purchase a new bed. My move-in date was quickly approaching so I wanted to secure delivery of a bed in a timely manner. I entered the location in Duluth, Georgia and realized they had a beautiful bed on sale. I was told by the sales woman that if I put a small amount down then this would solidify my purchase. I put money down and she wrote up the order. Cut to the delivery of the bed and it's the wrong bed.

I bought an extended warranty; no explanation of difference in structure warranty and a fabric warranty when selling it. Still within 7 yrs, they won't fix the mechanism extending the sofa to recline. Rip-off con-artist at work. Don't $$.

I bought a bedroom set June the 1st and did not get it till July 13. They sold it and I did not get it - not one but two stores messed up my order. I will never buy anything from this store.

I purchased a leather recliner from American Signature July 2012 and also a 7-year warranty. I bought the warranty in case something went wrong with the leather. About a month ago, I called American Signature because the recliner leather started to shed all over the floor. They gave me the number of the company that had the warranty. I informed the company about the shedding. The representative informed me the recliner was made of bonded leather, which I never heard of, was not covered under the warranty. I spent $109 for the warranty. When I was in the store, the sales agent never mention bonded leather. I was excited about the recliner - it was a massager too. I need help. Who can I contact? The shredded leather is all over the place.

Husband and I moved to Florida and went to the Port Charlotte store (which is now closed) to get some furniture. First couch we got that we thought would work was actually ungodly uncomfortable when sitting on it for more than the initial bum test at the store... Called up the store to see about sending it back as it had only been a day or two. (Oh and their idea of "in stock" is in their warehouse in Georgia... So, in stock and it still takes a few days to get to you. To me, in stock means we have it right here.) Anyways, they weren't super thrilled to have to swap it out and it was going to take a few days to have the new couch and ottoman delivered. Frustrating but at least it was getting taken care of.

I have visited the store several times and the sales people were not helpful. They would go over to other people of ethnic group and ask them if they needed help even though I came in the store before others.. The sales people are clearly demonstrating prejudice against a certain ethnic group. I just stood there and watched the sales people run to the other ethnic groups and clearly bypassed me. What a pity that in this day and time there are clearly still people still treating a certain ethnic group like this. My girlfriend went in there and she noticed the same pattern because the same thing happened to her and I wasn't with her. When are the sales people going to learn that people should not be treated like that. I will never buy anything from this store and whoever the owner is need to get a handle on this prejudice going on in their store.

Starting on April 26, 2014, I received a media chest, nightstand, dresser with mirror and king size storage bed. The nightstand had a black scuff mark on it. The footboard needed glue put on the wooden doll because the top piece lifted up. The dresser had five drawers that were crooked. I told them to have the tech guy fix the footboard and nightstand but needed to replace the dresser. They decided to replace all three pieces. On May 3, 2014, they replaced all three pieces. The new nightstand had glue of some sort on it and the footboard got gouged when they hit my media chest and the dresser had a crooked drawer.

My husband and I had moved into our new house in June of 2011 and all we had to sit on in our living room was a love seat from IKEA (up till then that was all we could afford). So, that July we decided to go shopping for a sectional for our living room with my husband's bonus from work. We went to multiple furniture stores browsing around for what we liked and the best deal. We decided on a brown, bonded leather sectional from American Signature in Pinellas Park. We paid a total of $856.00 for it because we didn't get the ottoman. We were happy with it, recommended the company to friends and told them we had good service. This was all before about January 2012.

I bought a bedroom set to go into a spare bedroom that has been used 3 times. Paint is chipping off the high dresser and I have a limited lifetime warranty. When I was sold these pieces, I was assured if ANYTHING went wrong it was covered so I called and was told no, limited lifetime was structural only. So asked to speak to the person who sold it to me because she knows what she told us. She told us she was sorry for the misunderstanding but could not help us. I feel cheated!! They should have at least offered us a touch up kit or sent someone out to paint it. So much for LIMITED LIFETIME WARRANTY! $2400.00 Lesson learned.

Nearly two months ago, I purchase a living room set and bedroom set with American Signature. I have been a customer for many years and have referred many of my family and friends. I have always been please with the products and most certainly with the awesome employees. Today I called to inquire about my delivery (scheduled in six days) and was told I will not have the items, some for weeks and one for more than a month out. Again, my order was paid for the end of FEBRUARY. The young woman I spoke with became upset when I began to question the timeline - and the fact that I was telephoned by ASF to schedule an EARLIER delivery date of all items. Her answer: "WELL, THINGS HAPPEN". She proceeded to tell me the date she was scheduling the delivery (without knowing if I were available), talking over me and being outright nasty. I asked to please speak with her manager as I felt she was being rude. She nastily asked, "How am I being rude?" Never in all of my years have I experienced such blatant, disgusting customer service. Shame. American Signature Pinellas Park, FL.

Bought a kitchen set about a year ago and within 6 weeks the varnish on the table started coming off. Then I hung my coat on the back of one of the chairs and the chair broke! We have a lifetime warranty so I thought it would be replaced. We called and someone came out on 1/20/14 and looked at things, took pictures and said they would get back to us. My husband finally called 2 weeks later to find out what was going on. Basically, they said the varnish coming off is called "normal wear and tear." I kept 4 placemats on the table and a small centerpiece.

I purchased a white leather sofa, exactly 2 years and 3 months ago. The sofa is cracking, also breaking down. I took out all of their extra insurance, but of course didn't read all the fine lines. They advised me the insurance covers only where people don't sit. What a joke. Folks stay away from this place.

I bought this mattress 8 years ago. I am visiting the chiropractor for long time due to back pain caused by the dent mattress. They came to check the mattress and said the dent is deep but has no warranty because of the stain. I bought fabric protection but it is expired they said. My friends bought their mattress in UNDERPRICED and ROOMS TO GO and they replaced their mattress after many years. If I cannot get warranty, at least I let you know don't buy in American Signature, the warranty is useless.

Late Jan 2014 I contacted the store about the color on leather couch and recliner. After many calls they finally came and looked at and took copious pics of the damage. After more calls the person in charge of doing repairs came out and took more pics and told me that that dept. was really swamped. Next day they called and said they would p/u sofa to repair on March 11 (2 1/2 mo. after initial call). Sofa supposed to be back to me on March 15. No call, no show. Called and was told they were waiting for parts??

Purchased a leather set. After a few months the cushions flattened out. After many phone calls to the company they finally came out to evaluate the situation and took out the furniture to repair. When they returned the set, they damaged the leather. They finally came out and repaired that. Now 6 months later the cushions are no good. Worst company and furniture I have ever bought. Do not go there.

I purchased a 3 piece furniture set from there in 2011 for $ 3,000.00. That was the worst investment ever. Once it was delivered and unwrapped I inspected the furniture and the piping was coming out the bottom of the sofa. I did call and complain but nothing was done. I never called again. I really did not have any patience for the back and forth. After 8 months the stain guard was not working and when you sit down the sofa started squeaking like an old set of staircases. After having the set for 18 months I got rid of it. It's really sad because they have an exclusive beautiful line of furniture, but the quality sucks. I would never recommend anyone purchasing anything there and I will never shop there again.

I purchased 2 couches from American Signature 12-2010. I hesitantly declined the additional leather coverage. Within the first year the couches began to peel in the cracks. This quickly moved to the seating area and now after 3yr the couches are completely trashed. I loved my couches at first as did a girlfriend. She purchased a year later, with the warranty and is experiencing the exact same peeling. She is told the peeling leather is not covered!!! Wow. American Signature furniture is biggest waste of $ I've ever spent.

NEVER PURCHASE FROM AMERICAN SIGNATURE. I bought a mattress here that was on sale, $999.99 Not Cheap but it was on sale. When I asked about the price I was told that it was just on sale. Joking around, I said I'm not going to get the floor model right? And he laughed and the salesman said, "No, we have some in the back." So I said, "Okay, not a problem," paid for it, left the store and it was delivered a couple of days later. This is a KING size mattress that a single man delivered to our house. He had no help and he carried this mattress all by himself as it wrapped around him. I didn't think much about it till 6 months later - the mattress was all discombobulated.

******THERE'S A REASON WHY ALL THESE REVIEWS ARE BAD!!! *****

I bought this couch in July of 2011 and in December of 2012 it began to peel. We called and the representative said that it was not covered in the warranty! I paid a lot for the extra protection and found out it was worthless. I paid out $2,200.00 total for this set. I thought I would express my issues with pictures taken in December 2012 of my lovely couch since a picture is worth a thousand words. Do Not Shop Here!

If you need to purchase furniture, I suggest that you head to any other store than this one. First, the quality is extremely poor, the warranty is worthless and the fabric cover warranty is a rip off. Our furniture did not last a year. Within less than six months, ASF had to replace one part of our sectional because it could not be repaired. 4 months later the spring blew in the other part of the sectional.

So I knew I wanted a leather sectional with a chaise. We searched high and low, and where did we find it? ASF. I was really hesitant because I'd heard it was all cheaply made and etc. I knew enough to tell my husband warranties never cover anything that goes wrong so just say no. We found a grey sectional with ottoman for about $750. We should have known then, but we were caught up in the moment and purchased it. First the waiting game. The lie that everything is made locally and can be shipped within a week is crap. We waited 3 months for the sofa, and almost 5 months for the ottoman. We went to get our money back and then we were told it was there. I told everyone there how unprofessional they were and that we would discourage ANYONE looking for furniture from shopping there.

After reading the reviews, I'm feeling lucky we got 4 years out of our leather recliner before it started peeling. Of course the extended warranty we paid $50 extra for doesn't cover it. You get what you pay for, buyer beware.

I purchased a leather look Bertrand. Thought it was lovely until recently we started seeing bedbugs, sprayed numerous times. Then we noticed it was coming from the headboard and floorboards so we got them sprayed extensively. Recently I decided to pull a panel out to investigate. Besides being built scrappy, the seams of the fabric has just got the bugs running out when you open the seam. I'm in a built from the ground up home and we bought brand new furniture for every room when we moved in. But of course now I'm mad because no warranty now but I am going to make sure the company hears my voice. This is cheap. I am super angry. I would never trust their store again to buy anything.

Bought a leather sectional unit and the sales person pushed us into buying their extended protection plan. "Anything happens to it, we fix it. If it tears, we cover it. If it fades with the sun, we cover it. If someone spills anything and stains it, we cover it". So one of the sections is discoloring. Called the company and they said it is not covered. We paid a lot for the protection and the company pretty much stole from us. Have tried contacting "customer no-service" to no avail. They won't even respond. I suggest you avoid this furniture store at all costs.

I live in Atlanta, GA. I never realized that Furniture.com is simply a broker between you & another furniture company in your part of town with physical location. All they do is take the order, charge your credit card & pass that down to the local furniture company. In my case it was American Signature Furniture. American Signature is famous for selling attractive looking, extremely inferior quality furniture with no return policy. Anyways I placed my order for bedroom set with expected delivery in 2 weeks. Come close to 2 weeks I get a call from some ghetto girl telling me it is on back order for at least a month now. That is when I realized the furniture delivery is from American Signature.

We bought a bonded leather couch that I felt pressured into buying from the salesman with the care package. In the flyer, the couches were one price. When we walked out the door, the price of course was higher. The couches are horrible. In 1 year, the couch has started to peel. Also the cushions that you rest your head on come out farther than the cushions for your back. Very uncomfortable. I will never shop there again. Was iffy about buying the couches while we were there and got pressured by salesman and in the end, I didn't listen to my gut and I got screwed. I am now stuck with uncomfortable, peeling couches! I should be refunded the money or have my couches replaced!

We purchased a "leather" sectional and coffee table set with the 7-yr. extended warranty from American Signature and after just 2 yrs. of owning it, the "leather" started peeling off. Layer by layer. When I called to file a claim, they sent people out to take pictures on 3 different occasions and then proceeded to tell me that if the leather had been ripped, they would replace it, but because it is peeling, they don't cover it. So now we are stuck with garbage furniture sitting in my living room. I am furious and have called corporate numerous times only to be fed the same bs line! What's point of having extended warranty coverage if it doesn't actually COVER ANYTHING! If anyone else has had similar issues and bought from a store in Atlanta, please contact me at **. WE NEED TO SUE!!!

Despite NUMEROUS negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture), my wife and I STILL bought a two-piece couch from the Orlando store. The piece was exactly what we were looking for and it was a good price. No other store in the city had a piece like it.

I am having difficulty getting the store to honor the extended warranty. My chair needs fixing but they are not responding appropriately. My father's bed is also very low quality and is bulging. This happened very soon after purchase. My recommendation is to avoid this place. They are not trying to fix my chair even after repeated attempts. They say they will but they don't even call me back. I have also visited the store in person and they say they will fix my chair but they do nothing. Do not buy the extended warranty. Better yet, don't buy from this store at all.

Well, when it comes to pricing, what's too good and quality? Definitely, this furniture store puts it to the test. I have bought several pieces of furniture, good deal and good quality, I thought. And just a little before the 30-day furniture pick-up policy, the bistro table and chairs started wobbling. This set is completely low quality, cheaply made, not any weight resistant, meaning people cannot lean too much on it. Yes, a sitting arrangement just to be displayed. It has been fixed several times, still under manufacturer's warranty, as the last technician told me that these types of sets are for senior citizens who barely move, nice comment.

My sofa set peeled like an onion also after only 1 year. I complained to the manager and showed pictures. They couldn't help me because it happened after the one year warranty. I would not recommend buying their blended leather furniture.

I purchased a sofa and chair with ottoman with an extended warranty against fabric issues of all kinds and defects. The leg and feet broke twice. They did repair and replaced the plastic feet. The fabric ripped and a new skirt was ordered. It too was ripped. The company said the sofa should be replaced. The store has nothing that goes with my chair and ottoman. The couch is no longer available. They offered me $146, but I want my entire purchase refunded because the warranty did not live up to their promises.

I spent over $2000 on a couch, and after 3 years, it is falling apart. On their website it says they have a limited lifetime warranty. I called and asked them about it. They informed me it is only on their furniture made by them. They own the company who makes my couch. They will not honor it saying it has to say American Signature Furniture, not the company they own. That does not make sense. I posted in their Facebook page my complaint and they said they would have someone call me, but I had already dealt with corporate. They then proceeded to take my complaints down and block me. What kind of service is this? They are a scam. Please help.

I purchased a 3-piece living room set in Oct 2010. I have no kids, just older adults with normal weights. Now, a little over 2 years later, the couch and the love seat have huge gaps where the leather-like material itself peeled right off like layers of an onion. The warranty was only 1 year, so the company won't do anything. Now I have to find expensive covers to hide it or throw out the entire set and buy more furniture.

Initially, I had a pleasant experience. Bob was great at helping my select pieces and did not hover or push. My pleasant experience ended as soon as I purchased my furniture. My furniture arrived and we noticed one of the shelves on the end table had a split in it. We pointed this out to the driver who told us since we had a second delivery coming, he would have them replace the table. I stopped in and spoke with the salesman Bob and confirmed with him the table would be fixed. The second part of my delivery arrived the following week. This driver informed me no one gave him another table and he can't fix it, no one gave him parts. I called the store and they are now telling me I can't return the table for a new one because it's past 7 days and I should have refused delivery. They are telling me they'll send a tech out in two weeks to fix it.

I bought a living room set from American Signature that cost close to $3000 around two years ago and the set is broken. The wood on the arm is broken and the actual sofa itself sinks so low that my guests can barely get up. I went into the store to express my concerns and see what could be done to rectify the situation and I was told by the manager that I should have purchased an extended warranty - an extended warranty on a set as expensive as that. It's poor customer service and even poorer furniture quality.

We bought the most expensive mattress in their store and were told it is the best for a great night's sleep. Our daughter's mattress was less expensive and is better than ours. After sleeping on this mattress less than two years now, it has been 'sinking' over three inches, some places 2 - 2 1/2 and my husband's back is hurting him badly. He's a normal weight man, 6'2" and this mattress is now making me uncomfortable to get a good's night rest. I feel as though I'm on a 'hill', one part of my body is sinking and the other rises up on the ever so highly sinking mattress.

Never, under any circumstances, purchase the 7-year fabric protection warranty. I have filed 6 claims during the time that I have had my sofa and not one of them has been handled. Even after numerous calls and being left on hold with the most horrendous hold music, they continue to make excuses and refuse to deliver on what I paid for. Ultimately, they offered to buy my contact out when the manufacturer of my sofa no longer made the model that I have to replace one of the cushions. I was told I would have the check in 2 weeks. It has been 6 and I am unable to get any resolution from anyone and they refuse to pass me to a manager. Do not waste your time with this company. I really wish I had the time back, and the bit of my sanity I feel they have stolen in the frustration, from all of the countless calls I have had to make.

Don't buy 7 year fabric/leather protection. They are not worth it. You have to report it within 5 days. Also, everyday wear is not covered? Ripping is covered, but peeling is not covered? (You get what you are paid for-my leather chair did not last. ) What is the point of buying the warranty that they are putting so much conditions?

I had bought a mattress from them around 6 years ago. I have been having problems with it. When I sit down on my side, it squeaks and also a few springs pop up from under the mattress. I don't weigh that much for that to happen. I had a tech come out, and he said there had to be a 2-in dip in the mattress and also there were two stains in the mattress. He also said that it will void the warranty. He said that a manager will call me, which he never did.

I have been consulting store manager, warranty company and total leather care for almost a year now and they just keep routing me between themselves. last june i purchase a $3,000.00 3pc leather couch set. the bottom had nails in it that scatched my wood floors, and w/in a couple of months of using their product to clean, a layer of the leather was removed. they have come out 4 or 5 times, taken pictures and told me it would be resolved, but just today after literally the 100th time, I was told to call another number!

I called on October 29, 2007 regarding a purchase that I made at the above store on January 15, 2006. I purchase a sectional and dining room set and with the purchase included the fabric protector service for the sectional and chairs. I was charged a total of $189.95 plus tax on my American Signature Card. On October 27, 2007 I had a certified fabric cleaner give me an estimate for a steam cleaning. I disclosed where I purchased the sofa and the fact that I had a fabric protector on. When he tested the sofa on several areas, he stated that there was in fact no fabric protector on. He was also willing to give a statement to that effect.

I purchased several peices of furniture, the couch I purchased quickly began to sink in the center I called the company and they came and restuffed the couch, the couch and loveseat began to sink again and the company would do nothing because it was now over 1 year. I purchased a protection plan for the couch that I later learned only cover the fabric.

Purchased a mattress/boxspring which "dipped" 1 1/2 inches in less than 30 days. Store did not provide warranty information at time of purchase or delivery. Only at time of complaint. They will not do anything because not covered under warranty although manager (Jay Kozlowski) agrees the change in the mattress is excessive for its age. Falsely advertised 15 year full warranty, no hassle bedding (no need to turn or flip) but first suggestion by manager Mike Dunn was to turn the bed! First date of complaint was on 5/22. We have requested a replacement of defective mattress. Otherwise, full refund.

We placed an order for a considerable amount of furniture on April 30 of 2003. The Order number is 838.