American Signature Furniture
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American Signature Furniture Reviews
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I purchased a $3000/almost $4000 leather recliner sofa set (2 sofas) in Dec 22 (6 months ago) and one has literally broken into two pieces WHILE MY 2yo was lying down sleep. I do not recommend this location due to the failure of addressing the concern raised nor do I recommend any American Signature furniture at this point. The manager “Ally” and her representative “Cece” had zero empathy towards the situation and no one even apologize for the inconvenience this has caused my family. She explained the service tech will be in my area and available in 2 wks as my sofa hang off the side. The trust is shot and I DO NOT WISH THIS ON NOBODY. Don’t spend your hard working money on their furniture!
We order a Bedroom set which costed us almost $7,400 after getting 20% discount. So, it was an expensive unit. However, when the unit arrived. It was damage and was confirmed as a refurbished unit. It even it empty snacks packet inside. When we refused to accept the unit. The store manager at their Alpharetta, GA store was very quick to tell us that he will charge us 15% restocking fees because we dared to refuse the unit. Why? Because the contract had a fine print that if we refuse the unit that comes, they will charge us 15% restocking fee.
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After several phone calls and waiting 6 months now for a simple hydraulic part for my sofa console that was delivered broken, this is rediculous. I spent $5700 on a leather sectional at the Stone Crest GA store with the promise of warranty that doesn't seem to exist. They did come out and look at the console and said it would be repaired within 2 weeks. That was 4 months ago. Then they called me to come pick up the part over 2 months ago, I drove 30 miles and it was a hinge that didn't even go with my sofa, still don't know why they couldn't at least UPS it to me as I could put the part in myself. Still have not heard back from them after calling several times. Worst customer service and I won't buy from ASF again.
I ordered a bedroom suite. Finally delivered and after they left I noticed the furniture smelled like manure. Called the company they set up an appointment for a service tech to come out. That took almost 3 weeks. I put charcoal pads in the drawers, sprayed air fresher. Nothing/no help. Tech comes out and gaslights me saying he has the same set with same smell. Ok well what do I do? He says wait till it goes away. I say, "Has your smell gone away?" "Not yet." I say so what if it takes a year and it's still there? Can I return it. "Well no, he says." I say ok I want it picked up and returned. He says ok. That was almost 3 wks ago. Haven't heard a word from anyone. I guess I go to court.
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My experience with pure promise was very bad, bought sectional from American signature almost $2000 less then 2 years and get declined for warranty service. Very poor customer service, unprofessional, poor quality too. Wasting your time and money.
I waited more than 6 months for the Moto 2-Piece Power Extension Sofa to come in stock. I had a delivery service pick up and deliver the sofa to me in February 2022. I live outside the delivery area (3 hours). In March, the sofa malfunctioned. The charging port and the reclining mechanism failed to operate properly. The company agreed to having a local company come out to make repairs. The repair company failed to show the initial appointment but did come out the next day. It was determined that parts would need to be ordered and the repair company would return to make the repair. I waited patiently for a few months and contacted the store. I was instructed that a manager would return my call soon.
When I contacted the store a week later, I was advised that, per the manager, a new sofa would be delivered to me either Monday or Tuesday the following week. I stressed that I live outside the delivery address but was advised that this was not an issue. I waited until Friday (July 15th) and contacted the store. I was given Corporate's telephone number to call. I spoke with Corporate and was advised that I would have to bring the malfunctioning sofa back and pick up the new one. I was told that store pick up had been previously set for today. I advised the agent that this had not been communicated to me. I also stressed that returning the malfunctioning sofa and picking up the new sofa will mean that I will have paid double the price of the sofa.
The company offered no other further compensation and stressed that it is operating within the terms of the warranty. I have been polite and more than patient. I am only for what I paid for, and do not think it is fair or good business that I will have to incur added expenses that will far exceed the value of the sofa. American Signature Furniture should stand behind their products and take ownership of any and all flaws.
I purchased a bedroom set in early September 2021 and now it is mid April 2022 and I still DON'T HAVE IT. Yes, there are supply chain problems and I understand that. HOWEVER, I was told I would receive the furniture by November 2021 which I thought was reasonable! First it was bumped to Dec, Jan, Feb, April, and now END OF MAY! Needless to say, I am paying for furniture that I do not have. Had I known it would not have come by now I would never have purchased this bedroom set. (The one front and center on the display floor) My complaint is not that they have supply chain control, my complaint is that they are in a win/win situation. Lie about when the product will arrive, get the customer to pay, and then don't worry while the customer waits for months (and at this point I am curious if I ever will receive it). My next question becomes when does the warranty start/end? Will it expire before I ever receive the product???
I am surprised how this company has lasted so many years. It should have been forced to close, and the owners should be in jail for fraud. Not sure why BBB has not acted on them. STAY MILES AWAY FROM THEM. A bedroom set was bought in early October 2021. Now it is January 19, 2022 (3 and half months) and I have a set minus the Bed....Funny! A bedroom set without a bed..!! Today, the date has been extended to Feb 9 2022.
Some are recently short of help and the service is not well as others services is great. Everything is a bit overpriced and delivery time is too long.
We were in the store on University, Sarasota looking at couches. And found one that we liked but came to an agreement with sales on a similar couch that could be delivered as a present in our time frame. Our agreement promised the couch to be delivered 3 weeks later and that we would bind this agreement by paying in full now. Except here we are 3 weeks later and no couch. Manager refuses to make good on sales agreement and say we have to wait 3 months total not weeks.
This is just despicable bait and switch. We are not accepting this and think company needs to do more. We are furious and have more to say about this as they should have told us up front the TRUTH.
American Signature Furniture author review by ConsumerAffairs Research Team
American Signature Furniture stores are concentrated mainly in the Eastern half of the country. The company offers traditional furnishings, as well as home décor accessories and outdoor furniture.
Selection: Find furniture for living rooms, dining rooms, bedrooms, kids, plus mattresses and accent pieces.
Protection Plans and Warranties: Vary by item.
Delivery Services: A specialist will deliver and assemble your furniture. For a period of 1 year, a specialist will repair or replace defective items.
American Signature Furniture Company Information
- Company Name:
- American Signature Furniture
- Year Founded:
- 4300 E. 5th Avenue
- Postal Code:
- United States
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