American Signature Furniture Reviews

We ordered the Mayfair collection and waited over a month to have damaged furniture. Missing pieces to our furniture. Spoke with management and it was a waste of time and energy. We will NEVER purchase from American Signature Furniture ever again. We will choose ROOMS TO GO, at least their customer service and delivery is a much smoother process.

I paid in full for a bedroom furniture set in May 2025, trusting this company with my loyalty and my money. I was told delivery would happen in September. In August I called and was told “November”. Today, October 25, when I called again I was told February 2026 might be when the delivery happens. At no point did the company reach out to me with updates. I had to initiate every contact.

I purchased a leather reclining living room set from American Signature ($3,200+). Within the first week I noticed lumps throughout each sofa. I called and went into the store only to be told that it was just the leather settling and should work its way out. After a year or so one of the recliners footrests was missing screws so I went back into the store to address this issue and was told I had to go online to file a complaint. I tried online but I wasn’t able to get to the website.

DO NOT BUY FROM THEM. We purchased a reclining sofa 1 1/2 years ago. In June of 2025 both sides broke, so no reclining. It was out of the store warranty so I was referred to the warranty company. WHAT A JOKE!!!! I had to take pictures of the insides of the sofa, then they ordered the parts, wait for parts and then wait again for an appointment for the technician to come install the parts. THEY WERE THE WRONG PARTS!! Technician ordered the parts again, we waited for parts, then waited for technician, then they cancelled our second appointment. We had to wait again for another appointment. The technician came today and they wrong parts were ordered AGAIN! I have tried to speak with a supervisor and the manager of American Signature Furniture. NO ONE WILL SPEAK to me. DO NOT BUY FROM THEM!!!!

Wanted an all leather sectional, informed the salesperson when first walked in. I only wanted leather. They had a beautiful navy blue what appeared to be an all leather sectional, price tag….$5,500 on sale for $4,000. Now, mind you, leather doesn’t peel. Imagine how I felt when I noticed the sides peeling. Contacted American Signature and gave me a whole lot of crap. Stated only the seating was leather, couldn’t show me that in writing and surely didn’t say that when I purchased. Needless to say, they gave me a small amount of credit…saying the warranty was up and declined to have it repaired. BEWARE, you have been warned. American Signature is selling fake leather.

We have shopped at American Signature for over two years. From the friendly, personable greeting at the entrance, we were impressed. We purchased living room furniture, dining room furniture, and bedroom furniture. Our sales representative was Phillip on Atlantic Boulevard in Jacksonville, Florida. Phillip expertly helped us select furniture to our taste and liking. He listens attentively and guides you in the right direction. He is not pushy or persistent. We love his demeanor and his expert and exquisite taste in furniture and accessories to complement your purchases. When you visit the store on Atlantic Boulevard, please request Phillip; I promise you will be satisfied from the beginning to the end. Kudos on a job always well done.

I had purchased a dining set in 2022 with a five year warranty this Company aligns themselves with. The furniture needs repairing on the chairs. The whole process has been a disaster and the warranty company, “Warranty Services” is a scam. I have had to go personally to the store to file these and when issues arose on my second trip in to meet with DIANNA IN customer service she wanted me to sign a waiver not holding them responsible. I, of course, never signed it. She then called the warranty company who said I did not provide the documents they needed in the Prop file and they were sorting through my claim. They told Dianna I WOULD hear from them last Wed. I NEVER DID. THIS STORE AND THEIR WARRANTY SERVICE IS A TOTAL SCAM AND RIP OFF. NEVER BUY ANYTHING FROM THEM.

Customer service is a disaster. I waited two months for my order. They only delivered half, and no one could tell me when I'd get the rest. I was on the phone for three days. I even went to the store, and no one could answer my question. When I told them I'd return what they delivered because they didn't know if I'd get the rest this year, they charged me 15%. It's absurd.

Order 4 chairs on sale online. Was told it would take a month to go pick them up. 4 days before picking up. A company corporate person called. And said they didn't have them yet. And I would have to wait till January to get them. After hanging up with the representative. I look online and they still had the chairs advertised online. I feel like they didn't wanna honor their sale price. Since I was unwilling to pay a 300 delivery charge. And was going to pick them up. They were willing to charge my card a month ago. But not willing to honor there sale price. I'm waiting on a refund. I pray this company will honor that..

I’m very disappointed with the warranty service at American Signature Furniture. I purchased a sectional a few years ago and have had to place multiple service orders because the quality has been so poor. Even after several technician visits, the issues still aren’t fixed — the wood inside the furniture is broken and it’s not usable. The warranty hasn’t provided any help and the lack of resolution has been extremely frustrating.