American Signature Furniture Reviews

We bought two recliners. They are not comfortable to sit in. We wish we had never bought them. They make our back and neck hurt to sit in them.

We ordered the Mayfair collection and waited over a month to have damaged furniture. Missing pieces to our furniture. Spoke with management and it was a waste of time and energy. We will NEVER purchase from American Signature Furniture ever again. We will choose ROOMS TO GO, at least their customer service and delivery is a much smoother process.

I paid in full for a bedroom furniture set in May 2025, trusting this company with my loyalty and my money. I was told delivery would happen in September. In August I called and was told “November”. Today, October 25, when I called again I was told February 2026 might be when the delivery happens. At no point did the company reach out to me with updates. I had to initiate every contact.

I purchased a leather reclining living room set from American Signature ($3,200+). Within the first week I noticed lumps throughout each sofa. I called and went into the store only to be told that it was just the leather settling and should work its way out. After a year or so one of the recliners footrests was missing screws so I went back into the store to address this issue and was told I had to go online to file a complaint. I tried online but I wasn’t able to get to the website.

DO NOT BUY FROM THEM. We purchased a reclining sofa 1 1/2 years ago. In June of 2025 both sides broke, so no reclining. It was out of the store warranty so I was referred to the warranty company. WHAT A JOKE!!!! I had to take pictures of the insides of the sofa, then they ordered the parts, wait for parts and then wait again for an appointment for the technician to come install the parts. THEY WERE THE WRONG PARTS!! Technician ordered the parts again, we waited for parts, then waited for technician, then they cancelled our second appointment. We had to wait again for another appointment. The technician came today and they wrong parts were ordered AGAIN! I have tried to speak with a supervisor and the manager of American Signature Furniture. NO ONE WILL SPEAK to me. DO NOT BUY FROM THEM!!!!

Wanted an all leather sectional, informed the salesperson when first walked in. I only wanted leather. They had a beautiful navy blue what appeared to be an all leather sectional, price tag….$5,500 on sale for $4,000. Now, mind you, leather doesn’t peel. Imagine how I felt when I noticed the sides peeling. Contacted American Signature and gave me a whole lot of crap. Stated only the seating was leather, couldn’t show me that in writing and surely didn’t say that when I purchased. Needless to say, they gave me a small amount of credit…saying the warranty was up and declined to have it repaired. BEWARE, you have been warned. American Signature is selling fake leather.

We have shopped at American Signature for over two years. From the friendly, personable greeting at the entrance, we were impressed. We purchased living room furniture, dining room furniture, and bedroom furniture. Our sales representative was Phillip on Atlantic Boulevard in Jacksonville, Florida. Phillip expertly helped us select furniture to our taste and liking. He listens attentively and guides you in the right direction. He is not pushy or persistent. We love his demeanor and his expert and exquisite taste in furniture and accessories to complement your purchases. When you visit the store on Atlantic Boulevard, please request Phillip; I promise you will be satisfied from the beginning to the end. Kudos on a job always well done.

I had purchased a dining set in 2022 with a five year warranty this Company aligns themselves with. The furniture needs repairing on the chairs. The whole process has been a disaster and the warranty company, “Warranty Services” is a scam. I have had to go personally to the store to file these and when issues arose on my second trip in to meet with DIANNA IN customer service she wanted me to sign a waiver not holding them responsible. I, of course, never signed it. She then called the warranty company who said I did not provide the documents they needed in the Prop file and they were sorting through my claim. They told Dianna I WOULD hear from them last Wed. I NEVER DID. THIS STORE AND THEIR WARRANTY SERVICE IS A TOTAL SCAM AND RIP OFF. NEVER BUY ANYTHING FROM THEM.

Customer service is a disaster. I waited two months for my order. They only delivered half, and no one could tell me when I'd get the rest. I was on the phone for three days. I even went to the store, and no one could answer my question. When I told them I'd return what they delivered because they didn't know if I'd get the rest this year, they charged me 15%. It's absurd.

Order 4 chairs on sale online. Was told it would take a month to go pick them up. 4 days before picking up. A company corporate person called. And said they didn't have them yet. And I would have to wait till January to get them. After hanging up with the representative. I look online and they still had the chairs advertised online. I feel like they didn't wanna honor their sale price. Since I was unwilling to pay a 300 delivery charge. And was going to pick them up. They were willing to charge my card a month ago. But not willing to honor there sale price. I'm waiting on a refund. I pray this company will honor that..

I’m very disappointed with the warranty service at American Signature Furniture. I purchased a sectional a few years ago and have had to place multiple service orders because the quality has been so poor. Even after several technician visits, the issues still aren’t fixed — the wood inside the furniture is broken and it’s not usable. The warranty hasn’t provided any help and the lack of resolution has been extremely frustrating.

Awful company to deal with. Kennesaw Location. My partner & I had a relatively pleasant experience to begin with, we shopped out for a sofa, and coffee table. Our sales rep was kind, considerate and helpful. Up until the experience catastrophically went down hill, to what I can only explain as the worst experience I've ever received from any company. An unprofessional company, managed by incompetent "management" "Ally".

Do not purchase from American Signature! I am out $650 on a bed that arrived with a huge hole in it. They refuse to exchange or repair. So when they refused to return or exchange the item since it had been 9 days since it arrived, (I was physically unable to open the box until the 9th day) I asked to have it repaired because it was a defect. This aligns with their policy for 90 days for repairs. But they are refusing to repair the item because the manufacturer says it did not ship that way! WHAT? I just opened the box. STAY AWAY.

🚫 WARNING: Stay Away from American Signature Furniture. 🚫 If you're considering buying from American Signature Furniture, think twice. Once they have your money, customer service is non-existent. We've been dealing with delays, miscommunication, and zero accountability. Trying to get a straight answer from anyone is impossible — it's like yelling into a void.

On the afternoon of our 30th anniversary, my wife and I visited the American Signature Furniture store in Atlanta. The sales rep, Me Me, was fantastic with her kind service, patience, and humble attitude. We will definitely be back. She made our visit worthwhile. The entire team from employees to the maintenance gentleman was very good to us. We were very satisfied with our purchases. However, there is a part we did not like. Some of the items will take up to six months to arrive and we did not find the color for our living room furniture we were looking for. Yet, we mixed and matched pieces. Great designer furniture that is unique and of good quality. We highly recommend American Signature Furniture.

Really bad experience with recliner sofa. I had the warranty. The dual recliner was not functioning well. I made the claim for the issue was kind of fix for few month and then started to happen again, I reported and they came to fix. It was working well for few month again and progressively was doing the same thing. I reported and explain that Progressive was started to have problem and the issue was never fix completely. They cut the warranty because I did not report right away. Very disappointed. Never again with America signature. Terrible customer service and issues resolution.

I ordered a bunch of furniture from the Sandlake Road, Orlando showroom. Today it was delivered and one of the items was severely damaged. The driver refused to take it back so I contacted to salesman. He told me I would have to pay to have it returned. This is terrible. I paid $399 for a piece of junk! Picture shows the back of the dresser.

We purchased a couch and recliner. We were told white glove delivery. However, the furniture arrived dirty and damaged on inspection after set up. Service was set up by manager and then it somehow was never scheduled. When trying reach someone very difficult. Salary person absolutely no help at all. Here it is almost a month and no service. We paid for and can’t use the furniture! What a joke. Beware don’t order from American Signature. It has been a nightmare!

We were delighted to have Mr. Henry ** assist us during our store visit. He was very polite, understanding, and accommodating to our views and questions. We arrived at the store after over an hour of travel and were very pleased with how clean everything was, and the staff was very professional. We will shop there again for a new dining room, after the delivery of our living room this week. Mr. Henry ** will be our go-to salesman from now on. Thank you, Rick.

PLEASE TAKE CAUTION BEFORE BUYING FROM THIS COMPANY!!! Where do I start??? We bought a table set 10/2024, mind you Thanksgiving was approaching, and no delivery when they said they were coming. Thanksgiving came and went. We had to go to Sam's club to get plastic table and chairs because family was coming in. Still no delivery and we got the run around for 2 months. Finally received the table and NO CHAIRS!! We still have not received the chairs and its 05/2025. Seven months later.

I've been calling for a week and no one picks up the phone. Every single thing that is on sale online is out of stock before it even comes out. They are definitely not professional at all. I'm done with American Signature.

I ordered dining room furniture 4 months ago. The delivery has been rescheduled 7 times. The sales team was wonderful. The warehouse team sucks. I am not waiting for 4 chairs. Just 4 chairs, I could have made them myself. Customer service is nice but they can't do their job because the warehouse can't do their.

Love my furniture. Salesperson was great and love the delivery tracking component-keeps you up to date on delivery time. Also delivery guys were on time, nice and very efficient. Would like to thank all. Best service-wish all companies had that delivery tracking component.

This company is just playing with customers' time. Always come up with a "Sorry" that we cannot deliver. If it's once or twice it's ok, but 3 times in a row and I am not sure if we will ever get our product delivered. One of the worst experience ever, if you can wait for years then order your furniture from here or else stay away. I would never ever recommend this place.

I would give 0 stars if I could... We ordered our couch on the 18th of November. They delivered the couch with one piece missing because it arrived to the factory damaged. This was fine, still would have given them 5 stars because they were going to send a replacement piece to complete the couch. Fast forward 2 weeks the final piece was delivered. But it was the wrong piece, the wrong side and didn't fit. Again, not the end of the world, mistakes happen. This is where the customer service went out the window and the problems began.

We ordered one of the most expensive sectionals from American Signature Furniture in November. The manager Hannah was very rude, cold and unprofessional, but I really like the furniture and bit my tongue. We were given a delivery date of January 26 for the sectional, and May 1, 2025 for the recliner. We were a little taken aback by such a late delivery date, but we accepted it.

Hello, I bought two bedroom set with bed, dresser, chest and night stand and a dining set with 8 chairs on Nov 2024. But today is January 27th 2025. Still they could not do the delivery. Only Dining set they have delivered completely. Two bed room sets are delivered partially. I am completely fed up and stopped calling them. Not sure whether they will deliver or not. Suggestion: Don't buy or Never expect delivery on time.

American Signature Furniture has a lot of quality furniture at mid-tier pricing; not necessarily cheap, but not overly expensive either. The initial customer service when you visit is great, they will answer your questions and work with you on your order, however this is where that experience will end, or at least it did for us. We purchased two sofas and were provided delivery dates; one was a custom piece that would require more time. I'm not sure what happened, but the order was not entered properly leading to delays and us as the customer having to spend literally hours trying to get resolutions and figure out when our furniture would be delivered. One of our purchases was customized and after almost 2 months, I get a call from the centralized team stating that they don't have the details for our customization and was asking ME for the SKU and product details.

Quality of furniture good. Great sales rep who has gone above norm to satisfy me. The problem is they got our order wrong. Lied about a piece that was missing. Extreme long hold times. Customer service is the worse.

I purchased a new recliner Sofa in October 2024 and paid CASH, it was scheduled for pickup for Dec 13th 2024 as I live 55 miles away and they do not deliver to my home. The day before they changed the pickup day Without notifying me. New Pickup day was dec 24 2024 - Christmas EVE! I arrived very early today to pick up and an hour later they told me they did not have it! They declined to do anything to 'make it right', I would have taken the one on the showroom floor! I asked for my cash back and they said they do not issue refunds at the store it is all done thru 'Corporate' so Now it is Christmas Eve, No couch to sit on and NO MONEY. I have to literally wait 2-3 weeks for my 'check', if it ever comes. I will be speaking with an Attorney about this company.

Purchased a sofa and table on 11/29/2024. The table would be delivered through FedEx which I did receive, and the sofa would be hand-delivered by a delivery service driver. The first delivery date for the sofa was scheduled for 12/12/2024. I received a notification after 6pm on 12/10/2024 that the timeframe they would deliver would be between 3:30pm - 6:30 pm on 12/12/2024. On the morning of 12/11/2024, I called the delivery service number (678-718-1400) to explain that my apartment building won’t be able to accept furniture delivery after 5pm. I made this call 24 hours ahead of the delivery time. The person I spoke with told me she would notify the driver and delivery manager. I also asked if they were unable to make it before 5pm that they would call to reschedule a different delivery date. The person I spoke with said yes.

For many weeks I have been seeking resolution on a recline that is cracking and peeling. They sent a serviceman who took pictures and after a long wait I finally called and they offered about half the purchase price. The warranty clearly states they will repair or replace. Now they do not respond. Do not waste your money.

I had an extremely frustrating experience with American Signature Furniture at their Fort Myers, Florida location. I purchased several pieces of furniture, including a bedroom set and a recliner, a sofa and love seat for the living room. A few days later, I received the bedroom set and the recliner, but two other pieces were missing from the delivery which I was aware of. When I called to confirm the rest of the delivery, I was told one piece would arrive on December 9 and the other wouldn’t arrive until March 2025. When I explained to the salesperson that this was unacceptable, she bluntly told me there was nothing she could do. I asked to cancel the order, and her response was simply, "Okay, I will." There was absolutely no effort to resolve the issue or offer alternative solutions.

Delivery and customer service is the WORSE!!! We purchased 2 rooms of furniture. The delivery guys set-up one of the rooms but didn't have all the parts for the other room. They stated they would come back in 10 minutes with the parts needed. It's 5 days later and I don't have a complete bedroom set! I've called a dozen times and no one can tell me when my furniture will be completed. My daughter has been sleeping on the couch since she has no bedroom!!! Look at other stores to avoid any frustrations!!!

We were charged in June for a couch that was to be delivered in Aug. Received a text the day of delivery saying it was delayed for a month. A month later, NO call or answers to our text the day before delivery. I called to find out if it was going to be delivered the next day and they told me it was delayed for 3 more months... I requested a full refund. Still waiting for that... I would caution anyone doing business with this company.

American Signature have a very bad service. The way they speak to you over the phone is so disrespectful and they even hang up on you because they feel like it. They don’t wanna answer your questions and also they lie to you all what was I have my furniture was scheduled to deliver the 4th of September 2024 and I took a day off for that and they didn’t show up. After I wait for a long time I called and they said they were missing a sofa so they rescheduled without even tell me today the 11th of September they were coming. I ask them to call the second number when they arrive because I’ll be at work. They show up at the door.

We got furniture from American Signature Furniture (“Asf”) in Morrow, GA about 8 years ago; a sectional, bedroom and dining room furniture. When delivery was made, all four dining chairs had to be returned due to the finish being scraped off, the back of the headboard had paint stains all over it and they scraped up our newly-installed master bedroom wood floor and had a scrape from the door to the bed (we got reimbursed for the floor). We found out that the furniture actually came from the Camp Creek (Georgia) location to be delivered to us. Come to find out from the manager there that the new furniture was situated right next to the returned furniture in the warehouse and that’s how we received the bad furniture.

Don't waste your money. Paid over $3000 for a sofa and $380 for protection plan. Customers service won't help. It's like sitting across a canoe. Only thing I got was pick something else out. All of them in store is like that. So replacement protection plan is a joke. Disputing it with credit card company now.

This is my 3rd time buying furniture from American Signature Furniture. First time was 9 years ago and was a good experience. Second time was little over a year ago and was bad experience. I ordered in-store a loveseat, recliner, and dining room table with chairs. It was going to be a couple of months before it arrived which was disappointing, but ok. Closer to delivery time I get notified that it is delayed several more weeks.

I purchased a rocker/recliner living room set. The center of the loveseat is is supposed to have a piece that fills the gap between the two seat backs. That piece didn’t arrive with the set. They refused to replace it stating it didn’t have that piece when there are two holes in the sofa where the piece would be attached and now there’s a huge gap between the seat backs. Horrible service.