American Signature Furniture Reviews

American Signature is the WORST furniture company you can find. I bought an entire house of furniture, and every single piece came either defective or late over and over. I called dozens of times only to to railroaded with one excuse after another about their customer service and quality. They are a garbage company. If you wanna piss away your hard-earned money on a company that sells the worst quality furniture with the worst customer service, then have at it. If you value your money, your time, and your dignity, GO SOMEWHERE ELSE. If you ignore this warning and you find yourself ripped off and struggling to get justice, THINK BACK TO THIS warning.

After getting a lot of run-around told the manager to refund our money as per their policy on our receipt (did not receive any of the furniture we ordered and was told part of our order would take an additional 3 weeks). Two days later and no refund is forthcoming. Will be enlisting a lawyer if necessary…

I walked into the Stonecrest location three months ago, and I saw a sofa sectional I liked. After talking with the Representative, I decided to purchase it, but in a color that needed to be ordered. I was told it would take two months to have it shipped and delivered. Two months later and with no update, follow-up from anyone, I decided to check the website for the delivery. The website showed the same promise date as stated on my receipt. On the expected delivery date there was no delivery! I reached out to the store and was told it had been delayed.

DON’T ORDER FROM THIS LOCATION. I placed an order for furniture in March of this year. I was told it could take up to two months to deliver, which was fine because I wasn’t moving in until June anyway. We scheduled the delivery date for June 26 (today) and I never heard from the drivers or company. I called and asked if there was an expected time frame for delivery and I was told my order was pushed back until July and couldn’t be delivered. No one had called me in advance of me waiting all day for delivery they knew wasn’t coming. The delivery company I was patched to said the local manager, Tish, was the one who changed my delivery date and that she and the store were supposed to let me know. When I went to cancel my purchase, Tish blamed the delivery company and said they were supposed to contact me, but that she also was supposed to have called the day before to confirm and didn’t.

I went to the Kennesaw location today and my experience was the worst. Have been shopping with ASF for years and have their credit card, from bedroom set to dining set and living room set. All from this store. I have changed living room set couple of times. All purchased from them, I’ve spend a lot of money with this company. Let’s start with I walk around the store for over 30 mins. No rep say nothing to me except for one older guy, so I went in today to purchase a mattress so after I walk around I went back looking for him since he was the only person that spoke, I was told he went home early.

We bought the whole house furniture from them and spent lots of money plus the extended insurance on the furniture which is a waste of money in not even a year. The loveseat sank to practically the floor and their response was that it’s not covered so why pay for insurance. It’s just a real joke. Pictures were sent etc. Why get the insurance if none of it covers any of this. Very unhappy customer. Will not purchase from them anymore etc.

I purchased a TV entertainment stand here 2/15. When purchased, we scheduled pick up first of April due to renovations being done at our home. The day before pick up I called by to confirm and was told they hadn’t received it, even though when paid for we were told it was in stock. Still have not received it. Absolutely no communication. Once they get your $$$$ they do not care about customer service.

I recommended don't buy furniture in this company, because I bought a dining table and I had to change it 3 times because the table came damaged. I had to change a new different model of dining table and I had to pay more money, but It came damaged again. Also I bought a set of furniture but they also had a defect. 3 Months have passed since my complaint but so far it has not been resolved.

We bought close to $5000 furniture. Around March, I bought a new coffee table, dining table, six chairs, and a side table. Tish ** was the one I ordered all my furniture with, and I was so excited. So far I have received a damaged dining table, and 5 chairs. One damaged chair. Ms ** ran up to me, requesting that I write a review. I thought everything was great and I wrote her an awesome review. When I received the damaged dining table, I sent her an email. I never got a call back from her. And now our replacement dining table and one chair, coffee table and side table. Will not be delivered until 5/23/24. Boy did I get suckered in to a bad deal. If I can save one person the aggravation of buying anything from American furniture, I would feel good. Definitely don’t buy furniture from Ms. **. All promises, no delivery is where I’m left. I wish I had never bought my furniture from them. I was so excited and now all I do is sit at my damaged dining table.

I purchased a nest sectional set in November 2022. I also bought the five-year extended warranty just recently. I noticed that two bottom cushions had separated at the seams per the warranty. It is completely covered for tears at the seams so I submitted a claim, the claim was immediately denied. DO NOT BUY FROM THIS COMPANY!!!

Company is not BBB accredited! Mostly bad reviews. I’ve learned when you ask them questions they give you excuses. I had a sectional delivered in October 2023. The end piece was broken. They sent someone out to check on it “twice”. I was told a part had to be ordered. Only after my several phone calls was the part ordered in January 2024. It is now April 12, 2024. No one knows when the part will be here? I’m guessing they have no way of tracking? Anyway, check this out! I was offered a new end piece to be delivered, BUT, I would have to bring the other piece back as they won’t bring it back because I had the express delivery and not the 5 Star delivery. Also the delivery might take several months because the closest store that had it was thousands of miles away! True excuse. I’m not kidding. What a pathetic company.

I used to really like this furniture company, they do longer term warranties on some pieces and have been great over the years with servicing things at no additional charge (and it was rare things had an issue). I recently purchased from them in December of 2023 and from start to finish every aspect of my order was messed up in some fashion. I bought it under what was supposed to be a 3-year promotional deal of no interest if I paid it off in time, except they did not charge me for the pieces until after that deal had expired, so I only got 1 year of no interest.

If possible I would rate this company 0 stars but it is not. To say I am disappointed in my purchase of a bedroom set for my daughter would be an understatement. I purchased a bedroom set from The American Signature on Mount Zion in Morrow GA. They gave me the wrong bed, it was damaged, they did not give the correct hardware, and the manager of the store hung up on myself and my husband multiple times. It has been very stressful dealing with them and I would recommend you stay far away from All American Signature stores

I bought a $3000 couch from American signature furniture. The fabric started failing in places that are not touched. I also bought the pure promise insurance. Neither American signature furniture, nor pure promise. Will do anything about it, saying that it is normal wear and tear. In the pictures it’s obviously not normal wear and tear. The couch is less than a year old. Buyer beware of this company and the insurance they offer. They are both not good!

Currently filed claims on two sofas trying to use their “Pure Promise”. Don’t be fooled. This service is worthless. Sofas 13 months old when I filed my first claim. This service doesn’t cover wear, after 13 months really!?! Awful furniture and construction. Beware of buying from this company. Sub standard furniture sold here and the warranty covers practically nothing. Purchased a bedroom set in the past. The people who put it together did not assemble properly. After a couple of months drawers falling apart. Turned over drawers and found out missing so many screws and had they put screws where they belonged this wouldn’t have happened so I had to reinforce on my own. Another purchase of a living room table with drawer was also assembled incorrectly. Shotty furniture, warranty company, delivery and assembly. Buy somewhere else.

I wish I could give 0 stars, I would NEVER recommend this place to anyone purchasing furniture! I bought almost $14.000 worth of furniture only for the delivery to be horrible! My property was damaged, my car was damaged and the furniture itself was damaged! American Signature outsources their delivery and basically do not help at all and refer you to the delivery company for any claims. The delivery company does not want to take any ownership of the issues from their “contracted out” delivery guys. They damaged my BMW by and now do not want to fix it saying the cost of the repair is too expensive. No one follows up at all and no one wants to take any accountability.

Our bedroom suite had multi damage. One of the doors was broken. One of the sideboards to the bed was cracked and damaged. The footboard, dresser, and chest drawers. American Signature Furniture did say that they would take back the furniture after trying to repair it. If we wanted to. We agreed to try to let them satisfy us and repair it. I said that we were gonna get a discount on it, we never did. The delivery company damaged the floor which is gonna cost thousands. They told us that we had to go after the delivery company for the damage. We did business with them not the delivery company. The delivery company has denied the claim.

I have had nothing but an abysmal experience since purchasing a couch and bedroom set from American Signature. I was hoping that the saga had ended, but alas I am continuing to have issues with the furniture. Let's start with the fact that it took over a year to receive our couch. That the bed frame delivered was broken and it took seven (7, that is right 7) different deliveries before American Signature delivered a piece that wasn't broken. Is that designer furniture if it breaks that easily? Is that how American Signature treats its products in transit? Weird, how I never had this issue with other furniture companies. Appears that this is also a common complaint with other customers.

Steer clear of this store! Worst customer service - Deceiving information! We purchased a dining room set and a couple of nightstands in August 2023 with delivery date for October (nightstands) and December for the dining room set. Even with such a long delivery, we patiently waited. In November we found out the End chairs wouldn't be delivered until February 2024 and 1 week prior to the Initial December delivery date, we were told the dining table wouldn't' be delivered until Mid/End January! Really? What are we to do without a dining table?

Dining set partially delivered in June/July. Remaining items supposed to be delivered in September. Then it was delayed to October. In October the store stopped returning calls. Asked corporate office to start a return and issue a refund, which they agreed. Then the store manager called and refused to honor the return saying we'd had their items for too long. Refused to acknowledge it was the store's lack of communication. Absolute joke trying to work with this store. I recommend checking their BBB complaints too, this seems common practice for this store to charge people and then leave them hanging for months on end.

I have been a repeat customer for 15 years but will never patronize this store again! Cancel/return policy is an absolute sham. Customer care and service is worthless. Buy elsewhere to save the trouble.

The worst purchase ever made with a furniture company, honestly they look expensive and they look classy and look like they have top quality but in all actuality they sell garbage dressed nicely, I bought the 3 piece leather sofa electric recliner that was 5000.00 and literally within a few months it started making noise and the leather tore and the whole seat became lopsided. And what's worse is the 1 yr repair they claim they have is ** as well. They don't do anything. I wasted money on getting insurance for it. They LIE!

Their warranty is a waste of money. When you have a warranty repair issues they will never fix or repair the issue and straight refuse with excuses and send you the warranty list to read that it is not covered and close the warranty claim. No one waste their hard earned money to useless warranty. Please don’t listen to the salesperson to buy warranty.

I bought living room set on July 17th, 2023. I took a day off of work the day they were supposed to be delivered (September 22nd,2023) just to be informed that they will not be here until November 30th, after the Thanksgiving that we will have families coming to our house for the break and bought the furniture for that reason. It means it will took 5 months for delivery! This is ridiculously unacceptable and I’m so pissed!

Initially I went into the Lithonia location and picked a two piece leather set for pick up. I get a call saying that there will be a 2 week delay, which was strange since they said they had it in stock. I get another call saying it would take a month instead, something about the shipping so I decided to cancel the order. Next I purchased a 6 piece grey sectional with 3 recliners via online (stated quick delivery). Well that was a lie and there was a week delay. I wasn't at home when they delivered the sectional, they never put it together. 2 months later we are still sitting in 6 separate pieces. My husband and I tried to put it together but couldn't. Never AGAIN.

Purchased over 8 thousand dollars worth of furniture and was just told 2 days before delivery that after already waiting almost a month that my order that I already paid for was dropped because they switched to a new "system" and now they want me to wait another 45 days to actually get my furniture. Huge disconnect between the store and distributor center. The customer service was nice but powerless to do anything. American Signature Corporate instituted a new system without any thought of customer impact. Don't order from them unless you have 45-60 days to wait for your furniture. For the money and time just have custom furniture made.

I purchased a $3000/almost $4000 leather recliner sofa set (2 sofas) in Dec 22 (6 months ago) and one has literally broken into two pieces WHILE MY 2yo was lying down sleep. I do not recommend this location due to the failure of addressing the concern raised nor do I recommend any American Signature furniture at this point. The manager “Ally” and her representative “Cece” had zero empathy towards the situation and no one even apologize for the inconvenience this has caused my family. She explained the service tech will be in my area and available in 2 wks as my sofa hang off the side. The trust is shot and I DO NOT WISH THIS ON NOBODY. Don’t spend your hard working money on their furniture!

We order a Bedroom set which costed us almost $7,400 after getting 20% discount. So, it was an expensive unit. However, when the unit arrived. It was damage and was confirmed as a refurbished unit. It even it empty snacks packet inside. When we refused to accept the unit. The store manager at their Alpharetta, GA store was very quick to tell us that he will charge us 15% restocking fees because we dared to refuse the unit. Why? Because the contract had a fine print that if we refuse the unit that comes, they will charge us 15% restocking fee.

After several phone calls and waiting 6 months now for a simple hydraulic part for my sofa console that was delivered broken, this is rediculous. I spent $5700 on a leather sectional at the Stone Crest GA store with the promise of warranty that doesn't seem to exist. They did come out and look at the console and said it would be repaired within 2 weeks. That was 4 months ago. Then they called me to come pick up the part over 2 months ago, I drove 30 miles and it was a hinge that didn't even go with my sofa, still don't know why they couldn't at least UPS it to me as I could put the part in myself. Still have not heard back from them after calling several times. Worst customer service and I won't buy from ASF again.

I ordered a bedroom suite. Finally delivered and after they left I noticed the furniture smelled like manure. Called the company they set up an appointment for a service tech to come out. That took almost 3 weeks. I put charcoal pads in the drawers, sprayed air fresher. Nothing/no help. Tech comes out and gaslights me saying he has the same set with same smell. Ok well what do I do? He says wait till it goes away. I say, "Has your smell gone away?" "Not yet." I say so what if it takes a year and it's still there? Can I return it. "Well no, he says." I say ok I want it picked up and returned. He says ok. That was almost 3 wks ago. Haven't heard a word from anyone. I guess I go to court.

My experience with pure promise was very bad, bought sectional from American signature almost $2000 less then 2 years and get declined for warranty service. Very poor customer service, unprofessional, poor quality too. Wasting your time and money.

I waited more than 6 months for the Moto 2-Piece Power Extension Sofa to come in stock. I had a delivery service pick up and deliver the sofa to me in February 2022. I live outside the delivery area (3 hours). In March, the sofa malfunctioned. The charging port and the reclining mechanism failed to operate properly. The company agreed to having a local company come out to make repairs. The repair company failed to show the initial appointment but did come out the next day. It was determined that parts would need to be ordered and the repair company would return to make the repair. I waited patiently for a few months and contacted the store. I was instructed that a manager would return my call soon.

I purchased a bedroom set in early September 2021 and now it is mid April 2022 and I still DON'T HAVE IT. Yes, there are supply chain problems and I understand that. HOWEVER, I was told I would receive the furniture by November 2021 which I thought was reasonable! First it was bumped to Dec, Jan, Feb, April, and now END OF MAY! Needless to say, I am paying for furniture that I do not have. Had I known it would not have come by now I would never have purchased this bedroom set. (The one front and center on the display floor) My complaint is not that they have supply chain control, my complaint is that they are in a win/win situation. Lie about when the product will arrive, get the customer to pay, and then don't worry while the customer waits for months (and at this point I am curious if I ever will receive it). My next question becomes when does the warranty start/end? Will it expire before I ever receive the product???

I am surprised how this company has lasted so many years. It should have been forced to close, and the owners should be in jail for fraud. Not sure why BBB has not acted on them. STAY MILES AWAY FROM THEM. A bedroom set was bought in early October 2021. Now it is January 19, 2022 (3 and half months) and I have a set minus the Bed....Funny! A bedroom set without a bed..!! Today, the date has been extended to Feb 9 2022.

Some are recently short of help and the service is not well as others services is great. Everything is a bit overpriced and delivery time is too long.

This is just despicable bait and switch. We are not accepting this and think company needs to do more. We are furious and have more to say about this as they should have told us up front the TRUTH.

After purchassing the very expensive bedroom set (Charleston queen bed) from American Signature Inc, we had to move and lost the hardware for the bedrooom set. After calling american signature to order new hardware, they just told me to go to Home Depot and buy it because they will not order new ones for me. I found this ridiculous because when I went there to buy the bedroom set they did not told me to get it from home depot. I'm very disappointed. We paid over one thousand dollars for just the queen bed and they are not able to order (I didn't want it for free, I was willing to pay for the new set of hardware) new hardware for me??? Beware. Do not buy anything from them, because once you leave the store you are not a valuable customer anymore.

I Never had any experience with a cheater company like acceptance now. They are asking me to pay full loan amount after 120 days. I called a week before the end of 120 days and the office girl told me I can pay the remaining amount in November. When I called in end of October to pay the balance they are asking me to pay the whole amount again as I crossed 120 days of agreement. Is this a punishment if someone crossed 120 days even though I called to settle down the balance and never received any call from them regarding restart of contract. I feel American Furniture should kick them off as it’s spoiling their reputation as well. I am so new to USA and buying furniture from American furniture was the biggest mistake I have ever done. Please don’t get cheated people.

I purchased 2 recliner couches & 1 reclining chair that were delivered November 2019. By Summer of 2020, 1 couch & the chair were broken. We contacted ASF within the 1 year purchase/delivery. They sent a representative in 11/20. The couch frame was broken & had to be replaced (this took 9 months). The chair was "fixed" by the representative, but it was soon broken within 30 days. When closing the chair from reclining position, it would fall over, on top of me!! Finally, another representative was sent on 8/3/21 (all the delays were blamed on the pandemic) & he said that the problem with the chair recliner is the frame is too small for the chair itself. He was putting in a claim for replacement.

Updated on 01/07/2022: The WORST customer service from ANY company that I have ever in life dealt with!!! From store level to Corporate. No sense of understanding or empathy to deal with their customer's needs. I have been looking for a new bed set due to recently moving into my first home and found a set that I absolutely fell in love with at ASF. This turned out to be the biggest mistake I have ever made in my adult life.