American Signature Furniture Reviews

After getting a lot of run-around told the manager to refund our money as per their policy on our receipt (did not receive any of the furniture we ordered and was told part of our order would take an additional 3 weeks). Two days later and no refund is forthcoming. Will be enlisting a lawyer if necessary…

I walked into the Stonecrest location three months ago, and I saw a sofa sectional I liked. After talking with the Representative, I decided to purchase it, but in a color that needed to be ordered. I was told it would take two months to have it shipped and delivered. Two months later and with no update, follow-up from anyone, I decided to check the website for the delivery. The website showed the same promise date as stated on my receipt. On the expected delivery date there was no delivery! I reached out to the store and was told it had been delayed.

DON’T ORDER FROM THIS LOCATION. I placed an order for furniture in March of this year. I was told it could take up to two months to deliver, which was fine because I wasn’t moving in until June anyway. We scheduled the delivery date for June 26 (today) and I never heard from the drivers or company. I called and asked if there was an expected time frame for delivery and I was told my order was pushed back until July and couldn’t be delivered. No one had called me in advance of me waiting all day for delivery they knew wasn’t coming. The delivery company I was patched to said the local manager, Tish, was the one who changed my delivery date and that she and the store were supposed to let me know. When I went to cancel my purchase, Tish blamed the delivery company and said they were supposed to contact me, but that she also was supposed to have called the day before to confirm and didn’t.

I went to the Kennesaw location today and my experience was the worst. Have been shopping with ASF for years and have their credit card, from bedroom set to dining set and living room set. All from this store. I have changed living room set couple of times. All purchased from them, I’ve spend a lot of money with this company. Let’s start with I walk around the store for over 30 mins. No rep say nothing to me except for one older guy, so I went in today to purchase a mattress so after I walk around I went back looking for him since he was the only person that spoke, I was told he went home early.

We bought the whole house furniture from them and spent lots of money plus the extended insurance on the furniture which is a waste of money in not even a year. The loveseat sank to practically the floor and their response was that it’s not covered so why pay for insurance. It’s just a real joke. Pictures were sent etc. Why get the insurance if none of it covers any of this. Very unhappy customer. Will not purchase from them anymore etc.

I purchased a TV entertainment stand here 2/15. When purchased, we scheduled pick up first of April due to renovations being done at our home. The day before pick up I called by to confirm and was told they hadn’t received it, even though when paid for we were told it was in stock. Still have not received it. Absolutely no communication. Once they get your $$$$ they do not care about customer service.

I recommended don't buy furniture in this company, because I bought a dining table and I had to change it 3 times because the table came damaged. I had to change a new different model of dining table and I had to pay more money, but It came damaged again. Also I bought a set of furniture but they also had a defect. 3 Months have passed since my complaint but so far it has not been resolved.

We bought close to $5000 furniture. Around March, I bought a new coffee table, dining table, six chairs, and a side table. Tish ** was the one I ordered all my furniture with, and I was so excited. So far I have received a damaged dining table, and 5 chairs. One damaged chair. Ms ** ran up to me, requesting that I write a review. I thought everything was great and I wrote her an awesome review. When I received the damaged dining table, I sent her an email. I never got a call back from her. And now our replacement dining table and one chair, coffee table and side table. Will not be delivered until 5/23/24. Boy did I get suckered in to a bad deal. If I can save one person the aggravation of buying anything from American furniture, I would feel good. Definitely don’t buy furniture from Ms. **. All promises, no delivery is where I’m left. I wish I had never bought my furniture from them. I was so excited and now all I do is sit at my damaged dining table.

I purchased a nest sectional set in November 2022. I also bought the five-year extended warranty just recently. I noticed that two bottom cushions had separated at the seams per the warranty. It is completely covered for tears at the seams so I submitted a claim, the claim was immediately denied. DO NOT BUY FROM THIS COMPANY!!!

Company is not BBB accredited! Mostly bad reviews. I’ve learned when you ask them questions they give you excuses. I had a sectional delivered in October 2023. The end piece was broken. They sent someone out to check on it “twice”. I was told a part had to be ordered. Only after my several phone calls was the part ordered in January 2024. It is now April 12, 2024. No one knows when the part will be here? I’m guessing they have no way of tracking? Anyway, check this out! I was offered a new end piece to be delivered, BUT, I would have to bring the other piece back as they won’t bring it back because I had the express delivery and not the 5 Star delivery. Also the delivery might take several months because the closest store that had it was thousands of miles away! True excuse. I’m not kidding. What a pathetic company.

I used to really like this furniture company, they do longer term warranties on some pieces and have been great over the years with servicing things at no additional charge (and it was rare things had an issue). I recently purchased from them in December of 2023 and from start to finish every aspect of my order was messed up in some fashion. I bought it under what was supposed to be a 3-year promotional deal of no interest if I paid it off in time, except they did not charge me for the pieces until after that deal had expired, so I only got 1 year of no interest.

If possible I would rate this company 0 stars but it is not. To say I am disappointed in my purchase of a bedroom set for my daughter would be an understatement. I purchased a bedroom set from The American Signature on Mount Zion in Morrow GA. They gave me the wrong bed, it was damaged, they did not give the correct hardware, and the manager of the store hung up on myself and my husband multiple times. It has been very stressful dealing with them and I would recommend you stay far away from All American Signature stores

I bought a $3000 couch from American signature furniture. The fabric started failing in places that are not touched. I also bought the pure promise insurance. Neither American signature furniture, nor pure promise. Will do anything about it, saying that it is normal wear and tear. In the pictures it’s obviously not normal wear and tear. The couch is less than a year old. Buyer beware of this company and the insurance they offer. They are both not good!

Currently filed claims on two sofas trying to use their “Pure Promise”. Don’t be fooled. This service is worthless. Sofas 13 months old when I filed my first claim. This service doesn’t cover wear, after 13 months really!?! Awful furniture and construction. Beware of buying from this company. Sub standard furniture sold here and the warranty covers practically nothing. Purchased a bedroom set in the past. The people who put it together did not assemble properly. After a couple of months drawers falling apart. Turned over drawers and found out missing so many screws and had they put screws where they belonged this wouldn’t have happened so I had to reinforce on my own. Another purchase of a living room table with drawer was also assembled incorrectly. Shotty furniture, warranty company, delivery and assembly. Buy somewhere else.

I wish I could give 0 stars, I would NEVER recommend this place to anyone purchasing furniture! I bought almost $14.000 worth of furniture only for the delivery to be horrible! My property was damaged, my car was damaged and the furniture itself was damaged! American Signature outsources their delivery and basically do not help at all and refer you to the delivery company for any claims. The delivery company does not want to take any ownership of the issues from their “contracted out” delivery guys. They damaged my BMW by and now do not want to fix it saying the cost of the repair is too expensive. No one follows up at all and no one wants to take any accountability.

Our bedroom suite had multi damage. One of the doors was broken. One of the sideboards to the bed was cracked and damaged. The footboard, dresser, and chest drawers. American Signature Furniture did say that they would take back the furniture after trying to repair it. If we wanted to. We agreed to try to let them satisfy us and repair it. I said that we were gonna get a discount on it, we never did. The delivery company damaged the floor which is gonna cost thousands. They told us that we had to go after the delivery company for the damage. We did business with them not the delivery company. The delivery company has denied the claim.

I have had nothing but an abysmal experience since purchasing a couch and bedroom set from American Signature. I was hoping that the saga had ended, but alas I am continuing to have issues with the furniture. Let's start with the fact that it took over a year to receive our couch. That the bed frame delivered was broken and it took seven (7, that is right 7) different deliveries before American Signature delivered a piece that wasn't broken. Is that designer furniture if it breaks that easily? Is that how American Signature treats its products in transit? Weird, how I never had this issue with other furniture companies. Appears that this is also a common complaint with other customers.

Steer clear of this store! Worst customer service - Deceiving information! We purchased a dining room set and a couple of nightstands in August 2023 with delivery date for October (nightstands) and December for the dining room set. Even with such a long delivery, we patiently waited. In November we found out the End chairs wouldn't be delivered until February 2024 and 1 week prior to the Initial December delivery date, we were told the dining table wouldn't' be delivered until Mid/End January! Really? What are we to do without a dining table?

Dining set partially delivered in June/July. Remaining items supposed to be delivered in September. Then it was delayed to October. In October the store stopped returning calls. Asked corporate office to start a return and issue a refund, which they agreed. Then the store manager called and refused to honor the return saying we'd had their items for too long. Refused to acknowledge it was the store's lack of communication. Absolute joke trying to work with this store. I recommend checking their BBB complaints too, this seems common practice for this store to charge people and then leave them hanging for months on end.

I have been a repeat customer for 15 years but will never patronize this store again! Cancel/return policy is an absolute sham. Customer care and service is worthless. Buy elsewhere to save the trouble.

The worst purchase ever made with a furniture company, honestly they look expensive and they look classy and look like they have top quality but in all actuality they sell garbage dressed nicely, I bought the 3 piece leather sofa electric recliner that was 5000.00 and literally within a few months it started making noise and the leather tore and the whole seat became lopsided. And what's worse is the 1 yr repair they claim they have is ** as well. They don't do anything. I wasted money on getting insurance for it. They LIE!

Their warranty is a waste of money. When you have a warranty repair issues they will never fix or repair the issue and straight refuse with excuses and send you the warranty list to read that it is not covered and close the warranty claim. No one waste their hard earned money to useless warranty. Please don’t listen to the salesperson to buy warranty.

I bought living room set on July 17th, 2023. I took a day off of work the day they were supposed to be delivered (September 22nd,2023) just to be informed that they will not be here until November 30th, after the Thanksgiving that we will have families coming to our house for the break and bought the furniture for that reason. It means it will took 5 months for delivery! This is ridiculously unacceptable and I’m so pissed!

Initially I went into the Lithonia location and picked a two piece leather set for pick up. I get a call saying that there will be a 2 week delay, which was strange since they said they had it in stock. I get another call saying it would take a month instead, something about the shipping so I decided to cancel the order. Next I purchased a 6 piece grey sectional with 3 recliners via online (stated quick delivery). Well that was a lie and there was a week delay. I wasn't at home when they delivered the sectional, they never put it together. 2 months later we are still sitting in 6 separate pieces. My husband and I tried to put it together but couldn't. Never AGAIN.

Purchased over 8 thousand dollars worth of furniture and was just told 2 days before delivery that after already waiting almost a month that my order that I already paid for was dropped because they switched to a new "system" and now they want me to wait another 45 days to actually get my furniture. Huge disconnect between the store and distributor center. The customer service was nice but powerless to do anything. American Signature Corporate instituted a new system without any thought of customer impact. Don't order from them unless you have 45-60 days to wait for your furniture. For the money and time just have custom furniture made.

I purchased a $3000/almost $4000 leather recliner sofa set (2 sofas) in Dec 22 (6 months ago) and one has literally broken into two pieces WHILE MY 2yo was lying down sleep. I do not recommend this location due to the failure of addressing the concern raised nor do I recommend any American Signature furniture at this point. The manager “Ally” and her representative “Cece” had zero empathy towards the situation and no one even apologize for the inconvenience this has caused my family. She explained the service tech will be in my area and available in 2 wks as my sofa hang off the side. The trust is shot and I DO NOT WISH THIS ON NOBODY. Don’t spend your hard working money on their furniture!

We order a Bedroom set which costed us almost $7,400 after getting 20% discount. So, it was an expensive unit. However, when the unit arrived. It was damage and was confirmed as a refurbished unit. It even it empty snacks packet inside. When we refused to accept the unit. The store manager at their Alpharetta, GA store was very quick to tell us that he will charge us 15% restocking fees because we dared to refuse the unit. Why? Because the contract had a fine print that if we refuse the unit that comes, they will charge us 15% restocking fee.

After several phone calls and waiting 6 months now for a simple hydraulic part for my sofa console that was delivered broken, this is rediculous. I spent $5700 on a leather sectional at the Stone Crest GA store with the promise of warranty that doesn't seem to exist. They did come out and look at the console and said it would be repaired within 2 weeks. That was 4 months ago. Then they called me to come pick up the part over 2 months ago, I drove 30 miles and it was a hinge that didn't even go with my sofa, still don't know why they couldn't at least UPS it to me as I could put the part in myself. Still have not heard back from them after calling several times. Worst customer service and I won't buy from ASF again.

I ordered a bedroom suite. Finally delivered and after they left I noticed the furniture smelled like manure. Called the company they set up an appointment for a service tech to come out. That took almost 3 weeks. I put charcoal pads in the drawers, sprayed air fresher. Nothing/no help. Tech comes out and gaslights me saying he has the same set with same smell. Ok well what do I do? He says wait till it goes away. I say, "Has your smell gone away?" "Not yet." I say so what if it takes a year and it's still there? Can I return it. "Well no, he says." I say ok I want it picked up and returned. He says ok. That was almost 3 wks ago. Haven't heard a word from anyone. I guess I go to court.

My experience with pure promise was very bad, bought sectional from American signature almost $2000 less then 2 years and get declined for warranty service. Very poor customer service, unprofessional, poor quality too. Wasting your time and money.

I waited more than 6 months for the Moto 2-Piece Power Extension Sofa to come in stock. I had a delivery service pick up and deliver the sofa to me in February 2022. I live outside the delivery area (3 hours). In March, the sofa malfunctioned. The charging port and the reclining mechanism failed to operate properly. The company agreed to having a local company come out to make repairs. The repair company failed to show the initial appointment but did come out the next day. It was determined that parts would need to be ordered and the repair company would return to make the repair. I waited patiently for a few months and contacted the store. I was instructed that a manager would return my call soon.

I purchased a bedroom set in early September 2021 and now it is mid April 2022 and I still DON'T HAVE IT. Yes, there are supply chain problems and I understand that. HOWEVER, I was told I would receive the furniture by November 2021 which I thought was reasonable! First it was bumped to Dec, Jan, Feb, April, and now END OF MAY! Needless to say, I am paying for furniture that I do not have. Had I known it would not have come by now I would never have purchased this bedroom set. (The one front and center on the display floor) My complaint is not that they have supply chain control, my complaint is that they are in a win/win situation. Lie about when the product will arrive, get the customer to pay, and then don't worry while the customer waits for months (and at this point I am curious if I ever will receive it). My next question becomes when does the warranty start/end? Will it expire before I ever receive the product???

I am surprised how this company has lasted so many years. It should have been forced to close, and the owners should be in jail for fraud. Not sure why BBB has not acted on them. STAY MILES AWAY FROM THEM. A bedroom set was bought in early October 2021. Now it is January 19, 2022 (3 and half months) and I have a set minus the Bed....Funny! A bedroom set without a bed..!! Today, the date has been extended to Feb 9 2022.

Some are recently short of help and the service is not well as others services is great. Everything is a bit overpriced and delivery time is too long.

This is just despicable bait and switch. We are not accepting this and think company needs to do more. We are furious and have more to say about this as they should have told us up front the TRUTH.

After purchassing the very expensive bedroom set (Charleston queen bed) from American Signature Inc, we had to move and lost the hardware for the bedrooom set. After calling american signature to order new hardware, they just told me to go to Home Depot and buy it because they will not order new ones for me. I found this ridiculous because when I went there to buy the bedroom set they did not told me to get it from home depot. I'm very disappointed. We paid over one thousand dollars for just the queen bed and they are not able to order (I didn't want it for free, I was willing to pay for the new set of hardware) new hardware for me??? Beware. Do not buy anything from them, because once you leave the store you are not a valuable customer anymore.

I Never had any experience with a cheater company like acceptance now. They are asking me to pay full loan amount after 120 days. I called a week before the end of 120 days and the office girl told me I can pay the remaining amount in November. When I called in end of October to pay the balance they are asking me to pay the whole amount again as I crossed 120 days of agreement. Is this a punishment if someone crossed 120 days even though I called to settle down the balance and never received any call from them regarding restart of contract. I feel American Furniture should kick them off as it’s spoiling their reputation as well. I am so new to USA and buying furniture from American furniture was the biggest mistake I have ever done. Please don’t get cheated people.

I purchased 2 recliner couches & 1 reclining chair that were delivered November 2019. By Summer of 2020, 1 couch & the chair were broken. We contacted ASF within the 1 year purchase/delivery. They sent a representative in 11/20. The couch frame was broken & had to be replaced (this took 9 months). The chair was "fixed" by the representative, but it was soon broken within 30 days. When closing the chair from reclining position, it would fall over, on top of me!! Finally, another representative was sent on 8/3/21 (all the delays were blamed on the pandemic) & he said that the problem with the chair recliner is the frame is too small for the chair itself. He was putting in a claim for replacement.

Updated on 01/07/2022: The WORST customer service from ANY company that I have ever in life dealt with!!! From store level to Corporate. No sense of understanding or empathy to deal with their customer's needs. I have been looking for a new bed set due to recently moving into my first home and found a set that I absolutely fell in love with at ASF. This turned out to be the biggest mistake I have ever made in my adult life.

In May 2021 we went to American Signature on Atlantic Blvd, Jacksonville, FL. Our experience with our sales rep was great. When there the first day, I purchased a bed and chaise lounge. My boyfriend purchased a bed for his teenage son. The sales man rang them up separately but put them on the same delivery schedule so we would only have to pay one delivery fee. They told us that the Chaise and bed I bought would be delivered 7/9/2021 and the bed he bought would be delivered 7/6/2021. We were ok with that because we were closing in our house 7/1/2021. The next day after purchasing those items we decided we wanted to purchase a dining room set we saw there and we went back to the store. We agreed to pick up the dining room set from the store so we didn’t have to pay another delivery fee and they told us it would be there for pick up 9/1/2021. We agreed because we would just use our old set until it came.

Customer Service is obviously not a priority for American Signature. Their website is outdated and contains incorrect information. Pick Hours are inaccurate for the Brandon Florida store. Causing me to drive to the store to find out pick up hours changed. I called and was given two different sets of pick up hours, by two different employees. Waste of time.

We purchased an $2000 5 piece outdoor sectional, it was delivered pretty timely however the look and quality was disappointing for the price paid so we called for a return of the item, did not even unwrap the entire thing. They schedule a pick up a week later, they came and picked it up and suppose to get a call the day after to get the refund which I was told was few hindered less because of “re stocking fee”. Five days later I called, waiting time with them is at least 40 minutes which is horrible already. After more than 40 min I was disconnected.

I purchased a warranty and my bed broke. Technician came out and said it could not be fixed. Logged on to site asked for a replacement, by the way it has not been resolved and it has been over 2 months, they want me to drive 3 hours because that’s the closest to me. That’s not the kicker. I explained I could not do 6 hours round trip so just give me the money back. I paid over $1k for the bed and warranty and they offer me $369. What am I suppose to do with that? I have shopped with Value City for years and have always purchased the warranty. Never had a problem but now since the store in Memphis is closed I can’t get good customer service. Today 5/25/21 I have been on the phone for 6 hours going back and forth. Talked to a supervisor she couldn’t help me so I asked for the manager owner until I can get some justice regarding this matter. Unacceptable how they are trying to handle this.

Whatever you do don’t do their 120 days no fees plan! The website to make payments never works, you have to call the store or go to the store to make payments. I tried to make my final payment for 3 weeks before it was due and due to problems on their end it didn’t get made in time so they tried to make me pay double what I had purchased it for, 6k for 3k mattress. And the 120 day exchange is bogus too. I had the most expensive mattress and when I went to exchange it the only choice was a cheaper one by almost 1k and they make you take the cheaper and pay for the more expensive. Delivery tore my alarm sensor off the door and never paid to replace it, furniture is cheaply made at best. Not worth the price and sketchy business practices. I’m sending the mattress back, I refuse to pay 6k for something that was already overpriced at 3.

In OCT 2020, we purchased a living room set & extra sofa for the basement. After several delays (as they did not have the furniture) we switched to a dining room set. We were advised we would have more luck with the switch. Well here it is -MAY 2021- and they delayed my delivery AGAIN until JULY 22, 21. They HOPE to have something to deliver in July. We made them refund our money! AFTER 7 months you can't deliver what you sell to customers? And then they want you to wait for a check for your refund... NEVER AGAIN. Stop selling what you do not have!

Bought a recliner couch that got delivered in Dec 2018. The couch is 2.4 months old and falling apart. The finish is peeling off, the thread coming off seams, the separate couch parts no longer stay attached. No problem right? Since the salesman sold us the warranty that "covers everything". It is a lie, do not bother purchasing the warranty and do not believe anything the salesman says. Warranty company denying service to the couch. No problem, I closed my American Signature credit card and taking my business elsewhere.

I purchased some furniture from American Signature Furniture. I called a week later to change one of the items over the phone. The sales representative asked if I wanted to add the warranty to my order. I said no multiple times. He said if I change my mind I could add, I again said no. I just reviewed the updates purchase information and he added the warranty after me saying no many times. I spent over $10,000 and this is the loyalty they have to try and be sneaky. The part of the delivery that was available showed up with dirt marks all over the white leather. I will be calling to cancel the warranty once they're open and may just cancel the entire order for them trying to pull one over and delivering such dirty expensive furniture.***Brandon, FL location***

Bought sectional sofa. Did not set anything like the one I sat on in store. Was hard as a brick. They sent out repair man this morning. He said the only way to fix it is to rip out entire sofa and replace all of it with new foam and cores. I refused, do not want a ripped apart sofa. I am so disappointed. Repair man said, "Call the warranty company. They may help." Do not buy from this company. When you try to reach them you will be on hold over 1 hour then get a disinterested person that is no help at all. You will not get what you ordered. And you will not get anything done about it.

We found a sectional at the Kennesaw, GA showroom and ordered it as it seemed to be good quality. What we received 4 months later had mismatched colors, arms are not padded so there is a hollow section between the fabric and frame. After two weeks of typical use the cushions are already showing signs of wear, this took two years with our old Ashley set, which was half the price so I never had high expectations.

Awful experience with this place, I paid for my headboard in September my delivery date has been moved more than 3 times. So when I finally think I'm going to get it on 2/17/21 they advised the vendor has moved date until May. Fed up. Will be going to get a refund today. You should look into getting better vendors.

I ordered a dining room buffet piece in October. Now 4 months later, they deliver a buffet that is not what I ordered. Now I cannot get thru to the store or delivery to discuss, I am caller # 49 in line and probably will be on hold for 90 minutes trying to reach an actual person to see what can be done. Customer service sucks!

After making purchase of two bedroom sets last year August, to date in the new year the delivery on everything ordered has still not been made. This company’s customer service is terrible and they seem to be very inflexible in their approach towards customers who are having issues deriving from their tardiness and shortcomings. I would never recommend or even consider making a purchase from them again. I am still awaiting my items that I have been paying for over the last five months and still not on receipt of.

We bought a $2500 couch and were told it would be an extended wait because of COVID. They called to extend the 2 month window by a month and then the delivery driver robbed us when they delivered 2/3 parts. They are awful. Sad thing is the couch is great but I would NEVER shop with them again.

My experience with my sales associate was exceptional. She knows who she is. She has the same name as my grandma. Sitting down and signing paperwork was okay.... I received my furniture as expected. One guy carried my three seat sofa up two flights of stairs by himself.... Now mind you there were two delivery guys that were here.... I tipped them. They took pictures of my love seat and my three seat couch and they left. I made a payment the next day and left to go back home. We were getting ready to leave out the following day, my son bent down to tie his shoes then stood back up. He got cut by the couch and he was bleeding. I took my pictures of the cut and sent it to American Signature.

My wife and I bought a couch end of August, custom couch, we were given October 26th for delivery date. We were just told that the delivery date is January 6th. Almost 5 months after purchase. If we were told it will take 5 months to get a couch most likely we would pass on the purchase. This is unacceptable and I am very disappointed in the company. I will not shop there again.

I purchased a couch from American Signature and decided to get the warranty because it's microfiber. I recently made a claim and it was denied because they said I had to report the stain within 15 days of noticing it. I then realized I filled out the form incorrectly because I thought it was asking how long I thought the stain may have been there for which I answered 15-30 days. I disputed the denial of claim and explained I filled out the form incorrectly and they still denied my claim with the same reason for denial before; it had to be reported within 15 days of noticing it.

Extremely pleased with the excellence in service provided by Consultant Mr. Jorge **, at the "Tropicaire Shopping Center" showroom in Miami. His professionalism and quality of service is highly appreciated and recommended to others.

We purchased a leather recliner and couch three years ago with the warranty. We recently submitted a claim because the automatic recliner stopped working. Upon investigation we could see that a portion of the mechanism was bent. We submitted thorough evidence and additional requests to the warranty company and have been denied. They have determined that this was a manufacturing defect, therefore not covered. While our warranty states "Certain structural or component failures due to a defect in materials or workmanship during normal residential use" are covered, they have denied it. They are saying that a defect in workmanship caused the failure after 3 years of use, yet their wording allows them to refuse our claim.

This was the worst purchase I have ever made! And it’s not the product, it was the hassle I went through with customer service, in the store and corporate office! I waited over 6 weeks to get the right piece to my sectional! They delivered it broken and then every week for 6 weeks they kept delivering the wrong piece! They were nasty and didn’t care about my feelings! They also told me I would receive a $100 store credit and when I got to the store the store manager said he was not giving me a store credit. WORST! customer service ever!

This was a horrible place to shop. Nothing I ordered was complete. I had things I didn’t order. When I called Melody to notify her of my missing items she told me they would be shipped in a up to a MONTH.

My husband and I have been dreading going furniture shopping. We both have been in many furniture stores in the past, and can honestly say have never had any experience that we would title even remotely “pleasant”. In fact, when me and my husband walked into the Kennesaw American Signature Furniture on Sunday 9 February, we had already discussed an exit plan as well as what we would say to escape a pushy sales person bothering us while we searched the store. Lucky for us, we were greeted by Chris ** when we walked into your store, and are proud to say this has completely changed the way we look at the furniture buying process!!

I purchased a sofa and ottoman from American Signature at Cobb Parkway store in Atlanta. I was very excited to pick up. After one month of normal use the sofa began to have no support. I called the store and a nice gentlemen was sent out. He advised sofa would be replaced. Sofa came in and I had to rerun the original in exchange for the new one. Now the second sofa is doing the same. I would like my money back but this is not an option per the store after asking the first time. I am out $1,400 and stuck with a sofa that does not hold up. I do not recommend American Signature. I was treated very rude. The manager and staff had no customer service skills. More people need to know how bad the service and quality is. I just want my money back and this furniture out of my house.

Needing to furnish a two bedroom condo. My partner and I went to numerous showrooms and worked with numerous sales reps. By far Vivian was the best! She was attentive without being pushy. Gave us space when we needed it and was right there with us when we were deliberating a piece & needed her expertise. She moved pieces around and made very useful suggestions. Moving to a new city and having to furnish a new place can be very stressful. It was a joy to work with Vivian and I highly recommend asking for her if you are in Miami. ~ Maureen

I purchased a love seat and sofa from American Signature and it immediately started to fall apart after delivery. I contacted customer service and they stated that I would have to contact the warranty department which, I did. The first claim was sent to the wrong email. A mistake on their part. I contacted that the department. Again filed a claim and still nothing. It has been months. The only thing that seems to matter to to these people is payment. They want your hard earned money but refuse to fix or replace the product. The warranty is a RIP OFF money. They are stealing your money using false protection on a product they they will never replace or repair.

This store DOES NOT care about the customer. Not even in the corporate office. Do not buy furniture here... Go to Havertys where they care about the service they provide. I will NEVER spend another dime in this store!

We bought a new sofa chaise. My husband went to pick it up. It was all wrapped with cover and cardboard so he didn't check if the sofa chaise has any damage. As soon as we came home and unwrapped it we saw they sold us a defective piece. We called them and the lady over there wrote her notes as our labor has damaged the piece. When we call them to explain on what has happened the managers in the store were not ready to listen and were very rude and told us that they will send service tech to check the sofa and if it can be fixed they will fix the damaged piece. Paying almost 900$ sofa why do we have to take the defective piece. We took the pictures of the sofa when it was still in the truck. They always sell defective pieces.

Today I received my much waited on new power recliner. News Flash: It's been raining in Florida for 48 hours. Imagine my shock as I watch the delivery team lay my brand new electrical recliner all which ways on the wet road. Strike one. Strike two, the head rest adjuster wouldn't work. The delivery guy fiddled around with something and it began working, but with an awful noise and catching. He told me it was just the fabric. Nope. He leaves. I go to the LEFT side of my chair to push it over in place and the entire RIGHT side collapses.

We paid $4k for a custom sectional in October, it was first delayed because they sent the wrong color (poor quality assurance in the warehouse I guess), then a piece was not shipped so we lived with a partial sectional for a month, the correct color piece was sent and it was broken. Currently it is December and we are still awaiting the replacement. They have already missed their first "guaranteed" shipment date. I call and complained and they provided me 1.8% discount, yep a total of $75 on a $4,000 purchase. Stay away from this place, they are incompetent and have poor customer service.

I purchased a Home Bar that was in clearance on 11/23/2019 at the American Signature Furniture store in the Stonecrest Mall area, and paid by check. I rented a U-Haul truck to pick it up On 11/24. I arrived to do so about 4:30pm. The young man took our confirmation information and went to get our Bar.. Well getting to the pickup point he was carrying it on a hand truck with nothing around it to secure it. Well he got it there, and as soon as he set the Bar down it fell from the the hand truck and shattered the glass and of course burst the bar so that it was no longer fit to be use. Unable to provide a replacement, or help us with another in our price range.

We bought a gray and white marble dining room table which I loved. When it arrived, it was brown and white. I called AS and told them I didn’t want a brown and white table. The customer service rep was rude and nasty telling me I couldn’t keep returning it until I got the color I wanted. BUT I bought a gray and white table and not sure why they couldn’t pick out, one time, a table in their warehouse that was similar to what they displayed. The rep was unwilling to work with me and would rather I returned the whole set than try to find a solution. That seems profitable for them. NOT!

I purchased a sectional sofa in 2015 and I was sold a 5 year protection warranty at that time. I was told that EVERYTHING from pet stains to rips were covered under the warranty for 5 years. Fast forward to late 2018 and the cushions on the sectional start to come apart at the seams. I thought "no problem, I've got a warranty." In September of 2019, I filed a claim for two cushions that both have the same problem as mentioned above; the seams are not holding up. I should have another entire year of coverage under my warranty, but the warranty company responded that my claim is not covered because of when it happened??

** and the Button (American Signature Furniture): Excited about our new home purchase in December of 2018, my husband and I visited the nearest American Signature Furniture to buy our living room set, credenza, dining room set, and a mattress. During our first trip to the store, we purchased a 3-piece living room set and a credenza. The living room set was out of tufted upholstery fabric and being a mom of two boys I expressed my concern to the sales rep with its longevity. To what he assured me that if I pay “a bit” extra for the warranty, I should worry less. Upon checkout, the sales rep said that there is no chair available in stock and I can pick one up from the floor since it’s in perfect condition anyways. My husband and I said we are ok with that, as long as it is all in good shape and covered by the warranty. We happily shaked hands with the sales rep and wished him lots of good customers and sales.

Made the mistake of buying a leather couch from American Signature in Tampa. The couch was so overstuffed that it was simply uncomfortable to sit on. Called to express our concerns and we were told that that is the way it is (funny the showroom sample was extremely comfortable to sit on). Customer service told us we could wait for it to "break in" or return it but there was a 20% fee and we would not get the delivery fee refunded.

My husband and I purchased 2 couches from American Signature Furniture in May of last year, as well as the extended warranty. Within 3 months the furniture began to creak very loudly. They picked up the furniture for repairs and when we got the pieces back the noise was worse than when we started. After calling Am Sig again we were told there was nothing more they could do. They stated that they didn’t want to attempt repairs a second time because they didn’t believe it would fix the problem. So now I am stuck with faulty furniture that continues to deteriorate. They should be ashamed of themselves for selling subpar products.

My husband and I had a wonderful experience at American Signature Furniture on Sunday 11/10/19. The sales associate (Erica **) was extremely professional and such a joy to work with! She helped us find the perfect sleeper sofa and within our budget. We are a repeat customer and will continue to go to this store for future furniture needs. I highly recommend this store! :-)

We purchased a 6 piece sectional for our new move and had a good experience from the sales rep to the delivery. Everything was on time as promised. Craig and Torrey (driver/helper) set everything in place and cleared any debris. Very professional. It was nice to be taken care of.

I purchase a very nice recliner. When it arrive it was not the color that I wanted. The price of the chair was $ 1332.79. Needless to say I was disappointed. I called American Signature Furniture and told them I wanted to return the chair. They told me "Sorry you didn't receive what you wanted. We will send someone to come and pick it up." It was about 250 miles away I had to wait 5 weeks for them to come and pick it up.

My leather loveseat I purchased in 2017 has splits in the leather on the armrest and the footrest. As listed in other complaints on this site, the warranty company claims these are not covered by the warranty. They will either give me my money back for the warranty or I will find some department from the state of Georgia that will put these people out of business. The store I purchased it from has gone out of business and the one at the closest location never replied to my e-mail. They just don't care. NEVER BUY THEIR WARRANTY, ONCE YOU HAVE A PROBLEM, NOTHING IS COVERED ACCORDING TO THEM.

I just tried to buy a very small accent chair online from American Signature. When I got to Checkout, it said my shipping charges on this $59.99 item would be $149.99. I called to find out if this was for real. It was! Obviously I didn't buy the item.

I went to American Signature on August 12, 2019 and was immediately greeted by a sales representative named Pablo ** at the Carrollwood Dale Mabry Store. His willingness to help me was very gratifying and I loved the help he was giving me. I worked with Pablo for about an hour or so picking out living room furniture, an amazing marble stone dining room set, a dresser with mirror, night stand and marble stone sofa couch table. Pablo asked me if I resided in a home or an apartment complex. Then I responded that I reside in an apartment complex. Then he asked asked at what level/Floor I was located on, I stated that it was the 3rd floor. He asked if there was an elevator, and I said no elevator. He stated that he had to ask because the delivery guys couldn't deliver higher than 4 floors. We set my delivery date for August 22, 2019 and I took the day off for this amazing furniture to be delivered.

I ordered the coffee table online for a good price. I received an order confirmation and pick up was like a month from the order date. Then after like three weeks of waiting, the store manager called me that they have to cancel my order because they don't have this table anymore. The manufacturer still makes the coffee table but they can't get me what I ordered. Why they offered it for sale? Vogue Coffee Table Graphite or online everybody sells it as Revere Coffee Table in Graphite.

On March 1, 2019 I purchased a sectional with chaise because I visited my uncle's house and fell in love with his larger sectional (same model). I was delighted when I went into the store and the salesman showed me a black one, just as I wanted. I was approved for the store card and ended up buying a $2500 mattress set and 3 pillows for an additional $400 plus the protection package for all. With that being said, I spent over 5k when all I came in for was a sofa; but the products were great and the salesman seemed to do a great job. This was February 28-ish of 2019... NOT EVEN THREE MONTHS LATER I was sitting on the loveseat portion and the sofa DROPPED, it split in the middle portion of the frame.

Purchased a couch, large chair & side table from American Signature - Franklin, TN on 06/16 with a delivery on 06/21. Delivery men, Gerry & Julius called us when they were about 20 minutes out and arrived within the time frame that was told to us the day before for delivery. They asked where the furniture was to be placed and ensured everything was ready and we were pleased with our furniture before they left. Very professional, and very appreciative of their hard work and help with our new furniture!

Let me tell you about our experience with American Signature Furniture: We bought a sectional on March 3rd with recliners on both ends. We really liked it and couldn't wait to get it. The salesman was very nice with great in the store service!!! Sofa was delivered the next week. When Mark came home, he tried to recline the end of sofa and could hear scraping and popping noises, and it was leaning to the left. Called the store back and told them it was broke. They told us they would send someone out to look at it. First day they could do that was March 30th. Repairman came out and stated it was the mechanism underneath, it was bent on the bottom (prob. done on delivery) and would need to order the part to fix it. After several calls in April, they told us they got the wrong part and had to reorder.

We purchased a power reclining sofa from American Signature on 1/9/2015 with a 5 year warranty. From the beginning we had problems. What a mistake! ASF would not help us, denying all responsibility for selling us a defective product, since we purchased a warranty. First after about 6 months one of the recliners would not open. After a half a dozen calls to the warranty company, they finally fixed that. Then one side would open and the other would not close.

When I contacted the company, they offered me $214 off of another selection out of their store and reminded me several times the piece I bought was 5 years old, as though that was 50 years in sofa years! The sectional is an embarrassing piece of junk.

I purchased two five piece sectionals from American Signature in Smyrna GA. The young men Jabari and Darrell were very polite and courteous. They also set up my sectionals as well as boxed up their trash and took it with them. My husband had an issue with something regarding the furniture and called and spoke with Cameron in customer service and she took care of the problem that day. So all in all we are pleased customers. Thank you.

The worst customer service. I ordered a tv stand with a fireplace. When it was delivered and set up they knocked my tv which lost its cable. After paying for delivery I then had to pay AT&T for a service call that the American Signature employees created. They left in a hurry and did not care. I contacted the corporate office 3 times with my complaint but never received an answer. Once they have your money they do not care. I would NEVER EVER purchase anything from American Signature Furniture ever again.

We purchased a custom fabric living room sectional from American Signature and we were informed that it would be approx 4 weeks. We also applied for the ASF credit card as we would receive 20% off of our purchase. We had 6 months to pay it off with no interest. Fast forward 5 months and numerous phone calls, still no sectional. The account was paid in full and then we were told 6-8 more weeks.... We cancelled the sectional but still had to wait until ASF confirmed with the finance company. 1 week after we cancelled the sectional showed up.... The manager asked if we would come and look at it. It was physically ripped in 3 spots and he offered to give us another 10% off.... Stay away. They held our money for over 6 months and we received nothing to show for it.

I bought a sectional four years ago and in the past five months it starts showing bubbles and peeling in it. I contacted the warranty department and I was told that my warranty had expired. I was told from one of their employee that it has a defect and no way that was supposed to happen, So now I'm speaking with a Lawyer about a Lawsuit against the company.

I visited the American Signature at North Point in Alpharetta Georgia a few weeks ago and I was approached by a lady who was smiling and asked if I was enjoying the beautiful weather, I was actually under the weather, but I smiled back because she seemed genuine. I lost my husband a few months ago, and I needed to get a new bed, I was a stay at home wife, I took care of my husband until he passed away. I never had credit and my credit score is pretty bad. I told Tonya my situation and she told me it was okay, she said she sorry for my loss, and that my credit score doesn’t matter, and that she will make sure that I get a comfortable bed regardless.

I have been in contact with customer service and tomorrow will be another call in regards to my sectional couch. I bought the navy blue sectional and when they delivered the couch, the leathers did not match. They came out today to change two pieces, however it still is not correct. I will be canceling a backordered piece tomorrow. I am very disappointed that they cannot match my couch and that the saleswomen does not return calls since this has been delivered. I will never purchase from them again! Be aware.

My wife and I purchased both a recliner and loveseat from American Signature back in 2013 for our Florida home. We would only come down from NJ for 4weeks a year. The furniture has been used for a total of 6 months. We noticed that the leather is peeling off at a fast pace. Basically the sofa is useless and American Signature told me there is nothing they can do.

I ordered an LED mirror on Feb 24, 2019 that I was to pick up a few days later. I saw the mirror in the store but it was damaged. I was told they would never sell that one, I would be getting a new one in a box. I tracked my order and we went to pick it up Feb 27. My husband luckily saw that it was the same damaged one from the floor. A manager called me later that day and told me there was one in another store and she would check with them the next day. If theirs was ok, I would get that one. If not, I would get a new one March 17. March 8, 2019 I received a call that my mirror was in and I could pick it up. I asked whether it was a brand new one or again the damaged one. I was told to call after 10 am on March 9 to ask. She didn't know. March 9 after 10 am I called and after a few long holds, I was told it was again the damaged mirror. I was told I could get a new mirror in June. I cancelled my order and will never walk in their store again!!!

American Signature Furniture warranty is a scam. We bought a leather sectional from American Signature Furniture and after 1 year we noticed structural damage to the cheap wood and headrest. A spring even poked out and made a hole in the leather. We sent the photos to the Warranty company and their exact response was: "Based on the information that was reported, the furniture has structural damages. Structural related damages are not covered. Only the damages listed in the covered section of your protection plan is covered." So what was the purpose of the getting the American Signature Furniture warranty? American Signature Furniture makes cheap furniture and doesn't stand behind their warranty when you later discover that they sold you trash. No matter what's wrong with your furniture their warranty doesn't cover it. I see why they closed down the store in my city. Scam, Scam, Scam, Scam.

We bought this beautiful plush sofa with goose down and couldn't wait to get it home... My first issue since June of this past year and the "PURE PROMISE" plan seems like a waste of garbage. I dealt with one of their "technicians" a 3rd party contractor who for over a month kept bouncing around with scheduling issues. The company is called FSN here in Atlanta. The company hires complete unprofessional low rate employees who really could care less about you (you're just another number) and are very unorganized with theirs and your schedules.

I would like to say that American Signature Furniture stands behind their Furniture and honors their warranty, if there is ever a problem. Thank you for your quality of furniture that you sell and your superior customer service. A+. I purchased a Beauty Rest Standard King, Natasha Plush pillow top mattress, the motion adjustable base and the extended warranty on 9/1/2016. Well, a few weeks ago while getting in the bed I heard a pop noise and my butt sunk into the mattress. It was around 8:15 p.m., so I got out of bed and found my warranty paperwork and called the store. I spoke with Tony and explained my situation regarding the mattress and gave him my information. Tony advised, "Let me bring up your account." Then he replied; "I have it here, well no problem I will have it replaced."

We Purchased the “Bonded Leather” huge sectional sofa and was told it was real leather! Then it started to peel all over & even underneath, if that is possible! Flakes of small black pieces are EVERYWHERE!! It’s on the Floor, gets on you, your hair, the cat, it travels with you. You find It on the kitchen floor, the bathroom, the hallway... It travels everywhere, & sticks to everything, but the sectional sofa it’s supposed to be on!!! They gave us some liquid treatment package, and said we had to use this or else it would void our warranty. The peeling process already started, but once I used it -I watched the peeling process speed up right before my eyes. What the heck did we buy for over $2,000? They said it was leather... Well, it’s not! We truly feel like we have been taken advantage of.

I got 4 theatre seats and when they delivered the 4 seats, one was missing a simple cord that powered the seats. They told my wife "I can go pick it up"? What is the point of paying for delivery if you have to go back and pick up their mistake. I called and asked to talk to a manager and the manager NEVER called me after 3 attempts. I was told they would ship it and waiting a week and when I called they never shipped it. I called my original sales person and she had to apologize for that horrible manager in Kennesaw and she had to drop it off. I applaud her for doing that but there is something really wrong with upper management here. They showed me that they do not care about their customers. I already expressed this with BBB. I would never spend another cent with this company.

I am so happy that I got the experience that most people don't give when delivering. These two gentlemen were attentive and patience when they were bring in my furniture. Their names are Amilcar and his partner Hiran. Thanks, you guys were awesome.

I have never posted a negative review on anything product or service until dealing with American Signature Furniture. The customer service was deplorable, and their delivery department(outside vendor) are lacking all integrity. I've filed a grievance with their company, but am sure I won't receive a response, so I'm hopeful this review will prevent other people from going through what we had to just to get furniture delivered. Do yourself a favor and shop elsewhere, please! The location in Kennesaw, GA specifically should not be in business with as badly as they treat customers.

I ordered a chair. It was set up for pick up and I paid for assembly. I was called in the morning and was told that my chair would be in at 2pm and would be ready for pick up any time after 2pm. I waited until 6:20 pm to arrive to pick up. Kim at the delivery window in the warehouse was very unhappy. She said she hated the holiday. I said, ‘Well my order will be quick since it is only one dining chair.” She said, “No it is not easy because it is in a box with two.” I said, “It shouldn’t be since I paid for assembly.” She said, "It is not assembled." I said, “It better be. I paid and it’s late.”

Long story short, they messed up my order, sent workers out and they broke my ceiling fan and never came back to put my adjuster together. When we complain all we got was the runaround. My husband had to fix the ceiling fan and put the bed together. We spent 3,000$ with them and were treated very poorly. I would suggest to you and anyone else DO NOT PURCHASE ANYTHING FROM THEM.

We bought a lounge chair from Ft. Myers, Florida store in 2016. On Oct. 22, 2018 the support bar under the seat completely snapped off from where it was welded. Huge structural issue that can't be repaired and when I called ASF they said they can't do anything because it only had a 1 year warranty. This is definitely a defect and they should be responsible for it. Wouldn't buy anything from them again ever!!!

Ordered a daybed and mattress around the end of June/early July 2018 and received a noticed that everything would be ready to deliver by August 1, 2018. Towards the end of July, I called to schedule a time for delivery (since I was never contacted) and was told the mattress was ready for delivery but the daybed was delayed until Sept. 2018. So I asked why wasn’t I notified and the rep told me I needed to tracked the order on my own. Number one, as a paying customer I shouldn’t have to call or stalk down my order status every day when there’s all types of technology available to keep your customers fully aware of their order. I truly believe if I hadn’t called that day they would have never said anything.

I got a living room sectional in 2014 and it's peeling off and breaking. I was never told that I was purchasing a "bonded leather furniture" never heard of that before! Now, they are gonna give me $460 credit to spend it in 30 days!!! I am very dissatisfied with ASF. They lied to you to do their sale!!! Go somewhere else. Don't waste your money!!!

I bought a large sectional sofa that was promoted as some form of leather, and I paid a substantial amount! It looked like regular brown leather, and I was also given some kind of a "leather cleaning kit" in case of spills. This sectional has material that's peeled off in all the seats of the sectional, and it looks downright cheap and ugly. I reached out to American Signature Corporate and was told, I was 3 months past warranty, and today I decided to visit their store, and was basically told there's nothing they can do.

Ordered a table, bench, and three chairs. First delivery, I received the bench and table then a week later my chairs were delivered. The delivery driver named Angel was friendly and answered my questions without hesitation. Even although my chairs were uneven, and now waiting for someone to come back out in 2 weeks to fix them, I would still recommend their delivery service. Both deliveries were exceptional.

Paid cash for this bed May/June and was given a delivery date 7/24/18. One week after original delivery date, I call in and now I have a new date of August 9th. BUT that's just the date the bed comes in and then they'll schedule delivery... I asked for free delivery or something to offset this disappointment and was told "no. We don't do that." I ask for an email address to corporate and was told there wasn't one. I asked for a manager and after being on hold for 5 minutes I was told they're all on a conference call. I call BS!

Our journey to find new furniture for our living room and master bedroom started when we went to store # 418 Duluth, Georgia. From the moment we walked in, we were warmly welcomed by a cheerful sales person named Doina **. She carefully listened to our needs and started showing us furniture options that would suit our home and budget. She was very professional and friendly. But best of all, we didn’t need to check any other furniture stores because we found what we needed in a short matter of time thanks to her advice. The delivery was on time as scheduled by the store and quick set up. It looks amazing in our home! Overall, our furniture shopping was a huge success thanks to Doina. We will definitely be back again!!!

Morrow, Ga location employees Ms ** and Bridgette went in originally the Friday prior to Memorial Day! Went in to purchase 3k worth of furniture. Was told NO on everything from picking up my items same day to need to have items delivered almost like we were forced to use the delivery service. Ms ** treated us as if we had character she cared less of we made the purchase or not, she had delivered no manager decision making skills. Her only response was no to anything I asked. We left that evening unhappy and the next day I called corporate. I spoke with Chris the customer service manager who assure me he would handle the situation. Instructed me to go back to the store and call him when we arrive so he could obtain the SKU numbers and place the order and have it delivered by Thursday this week.

Marty is awesome, I am somewhat a difficult customer, He is very patience with me, he takes his time to explain the products and warranty. He has assisted me with the purchase of my dining room set, living room, my boys' room and now my bedroom. Thanks Marty. You’re an awesome salesman!!!

Will never buy from these people again. Service is horrible. Furniture was bought two weeks prior and never showed up for delivery. Was told it was rescheduled by my wife who a) doesn't speak English and b) was not even in the country at that time. When I confronted the staff concerning this they said it would be rescheduled but on their time and not my desired time. This is a store in Jacksonville Florida that does not have any professionalism or customer courtesy. Overall a disreputable vendor at best. If I could give less than zero stars I would. Will never recommend this retailer to others unless they want their time wasted and enjoy being lied to.

I purchased the Galveston living room set around Thanksgiving of 2013, and I paid for a 7 year warranty. Around January of 2017, I first noticed signs the leather in the couch appeared to be lifting a little. It was quite minor at the time and only in one small place, but I wanted to address it before it got out of hand. I called ASF and was told to bring pictures. They stated the only thing they could do was issue a store credit towards something else. At this point, I didn't want to pay anything extra, I liked the set, and I just wanted a replacement just as ASF replaced a Galveston recliner that showed signs of cracking a year after I purchased it. ASF no longer carried the Galveston living room set.

I paid 3000 for a couch that was ripped. It was delivered by a contractor whose pay gets deducted if they rip or break furniture in the process of delivering. I did not know the couch had a rip till after 4 months, when I decided to clean behind it. I'm upset because this rip was 100 percent not ripped by me but by the contractors they hire. I would not buy from them ever again. Because it's been less than a year American Signature has to and will fix it but the warranty company that I paid 350 for, refused and said they could not.

I have bought thousands of dollars from American Signature Furniture store and I must say I will not be back. They tell you to buy a warranty that’s good for 5 years. But what they don’t tell you is that it does not cover a variety of things. I bought my living room set in 2015. I have two leather sofas. The bigger sofa started to peel and peel badly. I reached out to American Signature about fixing it and she had me send a picture email. She then called me to tell me my warranty does not cover basically anything that you would need coverage for dealing with leather! No peeling scratches. Anything! And she told me I can get 200$ worth of credit in the store.

I purchased a white leather sectional sofa from American Signature. It was financed through their finance department. The sofa was on sale for $999.00. I put down $450. Plus paid $135. For delivery and payments of 125.00 monthly at the end of my payments which was in June. They told me I owed another 2500. For the sofa when I ask them to explain because I had not missed a payment they said it was interest owed. I refused to pay more because this was not part of the original agreement. After getting nowhere with them I had to return the sofa I had paid a total of $1200.00 plus delivery for a $999.00 sofa. When they came to pick up the sofa they said it will be taken to a rent a center and resold as new for $2500.00 or more to another consumer. I thought what a scam.

My wife and I purchased over TWO THOUSAND dollars of leather furniture from American Signature in NJ in August of 2013. Now we have issues with the leather bubbling in multiple places and we called their warranty company to have our warranty honored and they wont touch it! They said bonded leather sets are EXCLUDED from wear warranty in ALL the seating areas including the arm rests and head rest area. I was like... what? They said to read the fine print on the warranty and that we shouldn't have trusted the floor salesman alone for our information when we bought it. BTW, the store we bought it at in Moorestown NJ has since closed. That's convenient for them to pull a stunt like this and I am very angry! American Signature (Parent store Value City Furniture) does NOT stand behind their product and their leather furniture does not hold up more than a few years. BUYER BEWARE!

Wow! I wish I would have read all the horrible reviews before I purchased the furniture. I've had a NIGHTMARE of a time trying to get my furniture delivered to me. The customer service is horrible. I was supposed to get my delivery February 20th and still haven't received it. They have canceled on me three times thus far without calling or notifying me. I've wasted days waiting around for a delivery truck that never showed up. When I try to speak to someone about it they just transfer me to a "manager" but no one picks up. Eventually dropping the call. When I call back no one picks up or places me on hold before I can even say anything. American Signature Furniture, you guys are absolutely horrible. Probably the worst out there. Everyone, please get your furniture anywhere else. You can find the same furniture in other furniture stores. Save yourself the hassle and headache.

Bought a love seat 3 1/2 yrs ago at American Signature Furniture which had the common problem with bonded leather that peels off over time. And I was recently at Rooms To Go and the sales guy there said they were the only furniture store that had replaced all furniture with this peeling issue. He also said no other company including AS would do that, and he was right. Called AS today and the first thing I got was really bad customer service as soon as I mentioned "bonded leather, peeling, & warranty". When I finally got someone they explained peeling is NOT COVERED under their "Pure Promise" warranty. Oh no, it covers just about everything EXCEPT for PEELING! LAME PROMISE DESIGNED TO SCAM.

We bought a furniture group (2 "Top Grain" recliner loveseats) from American Signature Furniture two years ago. In the past six months the piece began to show extreme “wear and tear” on the back of the loveseat along with the arm of the recliner. We were advised to purchase a warranty that would cover anything and everything on the recliner loveseats. We called Uniters and had someone come out and put in a claim. He commented he has seen a lot of this wearing of the leather and it will be covered. Received an email advising otherwise - does not cover "wear and tear".

I purchased a Orthopedic mattress and was told it had a 10 warranty. Well guess what. Not true, I had the mattress for 5 years and was starting to notice that one side was sinking in more than the other. Every month I would flip and rotate the mattress but it didn’t help. I called the store to complain about the mattress and I still had my receipt. They send an employee over to check out the mattress and after he was done he said the mattress needs to be replaced. When we try to go back to the store they were no longer there because they moved out of New Jersey.

Bonded “Leather” sofa and loveseat CRAP - Not my first time purchasing furniture but is my last purchasing from them! On Two Thousand 14 I purchased a leather sofa and loveseat. I thought the word bonded was a good thing, Mike executives are bonded, my word is my bond! Anything but I noticed that the headrest on both units were starting to peel so I contacted American Signature Furniture, they said that they are no longer under warranty but they have a known problem and would offer me a store credit in the amount of 40%. I sent him pictures and called the store and she said that yes there's a 40% on my account which works out to be about $500.

I have had nothing but the best service using American Signature Furniture out of Fort Myers Florida! The manager, Jason, and sales mgr., Laurie, were fantastic! They were respectful of all my ordering and took it upon themselves to make sure the delivery was made as soon as the order came to the store no matter how many times they had to come out -- making the customer number one is how they treated me. My bed is absolutely fantastic along with all the other furniture I ordered (which was A LOT)! I applaud this store in Fort Myers and their professionalism! BTW, I did order a few other things from another store in Naples and it has been HORRENDOUS to say the least! Thank you Jason and staff!! :)

My wife and I bought a sofa and a chair (bonded leather) from American Signature furniture 2-3 years back. We don't have a lot of money, and bought them with the money we had. We didn't buy any warranty or care package as we believed that a good piece of furniture (both totaling around $1,300), should last a long while with good care. We took good care of them. No smoking, no animals, no kids, not even direct sunlight. We bought the sofa 3 years ago, and the same styled chair a few months later. We built and purchased most of our furniture in our home around the style of those pieces of furniture. The bonded leather eventually broke down, and recently started to peel and flake all over the place (see picture).

I bought over 3k in furniture and I got part of the delivery in on Dec. 13th and the other in Dec. 26th. But before that I was called that my merchandise was broken and it will be delivered on Jan. 30th. Almost 2 months from the 1st day I went. I have to make a payment on the 1st of January. So I asked them to give me a credit because I don't have it yet. The manager Bill was very rude and does not know how to handle a guest situation. I WILL NOT RECOMMEND THEM FOR NOTHING. I AM SO SORRY THAT I BOUGHT ALMOST ALL MY FURNITURE OF MY NEW HOUSE THERE.

We bought a furniture group (sofa, loveseat and recliner) from American Signature Furniture four years ago. In the past six months the piece began to show extreme “wear and tear” on the arms, back and seat of the loveseat along with the arm of the recliner. We are also seeing more wear on the sofa. Since we had a warranty and it was less than four years old, we thought we would get some assistance but that ended up NOT being the case. We were told if there were “fabric tears/cuts” on non-seating areas they would fix but these didn’t count. After several phone calls with management we were told we were being given a $500 credit and to come in and use it in store. We chose a replacement item and were scheduled to pick it up.

I purchased a leather couch that was $3500+ back in November of 2015. The couch that I received was not the color that I picked. I decided I did not want to deal with the hassle of returning it for the correct color and kept it. A year into having the couch, the leather began to peel. Real genuine leather does not peel! I made sure I was purchasing real leather before I bought it and it was advertised as 100% real leather everywhere the body touches (sides of couch are not real leather). I called customer service and they scheduled someone to come out and evaluate my furniture to see if it was covered. A gentleman came out 2 days later and took pictures and said they would most likely want to replace the skin of the couch and would be in touch with me within the next two days.

We bought a couch and when you turn it over the woods crack, all the screws gone, the staples are coming out. I mean they put this product together. Anyway we have a little baby is there staples everywhere on the floor. We just bought it two days ago.

My husband and I were very pleased with the 3 young men that delivered our grandson’s bed. They were on time and were very professional in their attitudes, attire, and aptitude. The young men's names were, Cory **, Xavior ** and Blake **.

Fraud alert! Beware!!! Stay away. Please DO NOT spend your hard earned money on this store. I am writing this feedback after sheer disappointment and frustration me and my family had to go through dealing with them. I bought recliner sofa around 2 years back and after I filed claim with Uniters 2 months back due to problem with both recliners on love seat, I got approved for $2179 on new sofa. I got call from Duluth (GA) store regarding this and when we went there I spoke to sales guy Joe ** and ** guy on customer service (08/12/17), and after checking with store manager he confirmed they won't take old sofa and we can buy another one for the approved price. Then we visited their Alpharetta store same day and worked with Manager Chester ** and sales agent Yuonned and he offered me free shipping and 10% off with pick of old sofa else he will charge shipping with NO PICK UP.

They sold me a warranty for a sofa and loveseat that I bought from there. The sofa and loveseat are completely peeling. They won't fix it because apparently the warranty doesn't cover bonded leather. The sofa is a bonded leather sofa! THEY SOLD ME A WARRANTY THAT DOESN'T COVER THE SOFA I'M BUYING? The warranty company is UNITERS. ASF told me to call them. Uniters is telling me to call ASF. Stay far away from American Signature Furniture and Uniters Warranty!

About 10 months ago I spent about $850.00 on a power recliner. I also bought an extended warranty to cover the motor… I chair stopped opening and closing about 2 weeks ago. I called the company and they sent someone out to look at my recliner one week later. The service man said the motor went in the chair and they would have to order the part, this happened yesterday. Today I get a call from a secretary at American Signature Furniture Brandon Florida to tell me that the motor was ordered and would take between 4 and 14 weeks to come in!!! Are you serious??? I spent well over $800.00 on a chair WITH a warranty and you tell me I can use said chair in 1-4 months??? BAD BUSINESS GO SOMEWHERE ELSE! I will NEVER SPEND ANOTHER DIME AT AMERICAN SIGNATURE FURNITURE!!!

I bought a living room furniture. After a while starting to peel. The guarantee don't cover the peeling. They lie telling me that the guarantee covers everything. This scam. Don't buy furniture with them. Scams.

I found out that I would not be able to take delivery on the day they proposed. I called to see if alternate arrangements could be made. After being put on hold 4 times I finally was told that there was no way to adjust deliveries as it is computer generated. I work in IT, there is always a manual work around. I was offered deliveries for 3 weeks after I made the purchase during which time I would be traveling. I ended up cancelling the order as apparently they did not need the sale nor a satisfied customer. I would not recommend them at all. There are too many other places that want my business and will provide customer service. It won't take much to beat this experience. Buyer BEWARE!!

When American Signature Furniture runs a sale beware. The price you think you're paying in the store may not be the same as what you are ultimately billed. I thought I was paying just over $700 for my sleeper sofa but when the bill arrived it was almost $900. The free shipping turned out not to be so free. And because my bill came well after their 7 day grace period, I'm stuck. I did call their corporate offices and they offered to waive half of the delivery. So now, I'm paying just over $800. I will never shop here again. You should be very careful when listening to their sales people.

It's over. Finally they are out of my life American Signature Furniture. I bought a Lamp from them, Lamp-Shade did not fit on the Spindle properly. ASF had a Tech come to my house who noted another Lamp will be ordered, called the store in Atlanta. GA Manager extremely nasty attitude said a Lamp was never ordered, and they were human and we all make mistakes... Mistakes!!! I wrote their Corporate Office and filed a Complaint with the BBB, New lamp delivered same problem, tried to give me store credit... Huh? Took BBB to assist with a Full refund. Absolutely the worst company I actually every dealt with. By THE WAY THEY HAVE A F rating with the BBB.

I bought a leather recliner set and we were happy with it. After a while the leather started to peel and I called the store. They asked me to call the warranty company and told me that they will help me, I called the same day the warranty company. Their customer service agent was so rude and slow and she keep asking me the same questions more than one time in order to make me lose my temper. I tried to keep calm and she told me that she will put me on hold to process my claim, after a couple of minutes she told me that my claim was declined and I have to call the store back for the peeling leather is not covered under their warranty. This is a very bad experience and I do not recommend this store to any friend or enemy. Their warranty company is not a good company and their staff are below standard. Honestly I feel like a scam victim and they stole my money I paid extra for the warranty that I never had.

I am very disappointed with American Signature. They sell low end products. We purchase a "real leather" living room set from them with warranty. The set started peeling and they refuse to allow me to pick something of the same value because they said the warranty does not cover peeling. When you buy from them they lie about their warranty. This place is a scam. If you want high end product go elsewhere or if you must please DON'T purchase their warranty.

The warranty protection service when you buy American Signature is horrible. It does not cover what it says it covers. I and my sister bought furniture from both and spent thousands of dollars on the furniture and it peel and tore and the frame cracked and the warranty place found a way not to cover it. So I recommend the best this is to buy at your own risk and expect your purchase to last about a year. After reading the past reviews and when the problems started with me and my sister. So, don't buy it.

I purchased a leather sofa and love seat recliner set from American Signature Furniture as well as a dining set and king and queen bed frames. First I purchased the sofa set in 2016 and was told that the warranty (5-year warranty) covered EVERYTHING that could happen to the material. I now have a sofa arm that is ripped and the leather is peeling. I sent email with pics and then they sent out a repairman to see the damage... None less to say he tells me that the best he could do is sew the arm! I said I could do that! You're here because this is under warranty.

After purchasing furniture and arranging for a delivery date, I received 2 phone calls prior to delivery confirming the address and time of delivery. On the morning of the due delivery I received a phone call that the delivery truck went to a wrong address and although only 10 miles from my home, they would not be delivering the furniture. In speaking with the store they scheduled the delivery for the next day and said I would receive a call as to the time of delivery. I did not receive a call so I called the store at 10 am when it opened. I asked when the furniture would be delivered and was told the delivery truck would call me shortly.

I purchased the warranty agreement with my leather sectional sofa. We are 2 adult family with no children. The chaise part of the couch is fine but the regular section where I always sit started bubbling & finally ripped. I called them exactly in the date it happened. They came out to look at it & sent a denial letter even though the terms say the issue is covered under warranty. I have 30 days to repeal it. I have to fax copies that have faded even though they have me on file in their system. ** company crap furniture & useless warranty. Before anyone thinks it I'm 120lbs. So my little weight should not be causing the issue. The receipt is faded to the point of almost unreadable. That is how they purposely made it. Invoice #**.

I ordered a beautiful living room set from American Signature on 05/10/2017. They scheduled delivery to my home for Saturday 05/13/2017. I received several phone calls over the following days to confirm the pieces that were to be included with my order. I was given a window of time that the delivery would be made on the promised day. That morning, I got a phone call from American Signature stating that the delivery truck left without some of my pieces so they would be sending them out in a van. After some time the van never came and I got a call back stating that the pieces had actually never made it from the warehouse and they wouldn't be able to get them delivered from the warehouse until Wednesday 05/17/2017.

My significant other and I purchased 2 dining room chairs (item # D00280DAC arm chairs-Esquire Cherry) at $200.00 a piece on 01/01/2017 at, AMERICAN SIGNATURE FURNITURE, location is in Bear Delaware, 301 Governors Square, 19701. Their phone number we've had to call several times here (302) 838-5188 // 888-751-8553 since 01/09/2017 at 12:32:14 about the assemblyment problem we encountered. In addition, we were going to go back for 2 more matching chairs in 2 months, but this experience I'm going to describe will make your head spin.

Delivery guys for American Signature made absolutely NO EFFORT at all to deliver my furniture. They came in with a measuring tape and simply said "Too big". In the meantime, I had hired delivery professionals to move my personal furniture, and they brought it into my house without damaging the furniture or my residence. The delivery person(s) representing American Signature furniture are a DISGRACE!

I purchased sectional couch. They sold me warranty and said it covered everything. I was told I could puncture a hole with belt and it would be covered. Sounded like a good deal. Well couch is peeling like crazy and the stitching is coming apart at all the seams. Called today and was told not covered. Warranty states Covers leather but it doesn't state it covers Pure Leather which is what it states on my receipt as Pure leather. The furniture is obviously junk but the warranty is definitely not worth the paper it is written on. Anyone else having same problem? Have appointment with attorney next Tuesday to review and would like to know others w/ same issue.

Do not purchase the warranty on anything, if you use wrong descriptive term they will say it is not covered - scratch is a tear but don't use word scratch as they will say it is not covered. Word scratch is not listed as not being covered but other terms are. I have written the manager of the store in Madison TN, the owner of the warranty company and the owner of American Signature Furniture. No one responded. They do not care about customer satisfaction only making the sale. Do not purchase from them in any state, from reading previous reviews they are all bad. My chair costs $299, but with markup I bet it did not cost them $75.00.

I had placed a bedroom set for my daughter on layaway and I was offered a 10% discount since the amount exceeded $1000. I asked if I could still get the discount as I paid items off the list individually and I was told that would not be a problem. I have company coming over and I need the bed upfront. It looks like employees will tell you anything to make a sale. In the end when I went to get the bed the manager twisted things around to their convenience and had no interest in fixing and trying to understand the situation. American Signature refused to refund me but they did after a long argument and I didn't get my daughter's bedroom set. I left there with the worst experience ever.

Purchased a 3 pc living room suite. In only 2 years, with very little use the cushion seams came apart. I also purchased the 5-year warranty. Reported the problem over 2 months earlier. Still trying to get furniture fixed or replaced. Have stayed home for scheduled delivery. Still waiting.

I had picked out a sofa and love seat from American Signature Furniture in Plymouth Meeting, PA and it was delivered. I primarily sat in one spot on the love seat to watch TV. After a while, the foam would not support me. I would sink low, and you could feel the springs. I'm only about 190 pounds mind you. I had purchased a warranty on the furniture, so I made a claim. Well they were supposed to send a repair person out a few times, but it never happened.

The sofa and loveseat I got from this place peeled so fast I didn't have a chance to get comfortable! Warranty did not cover, only cover accidental issues. They won't tell you that your sofa will peel like a plague and will not cover that (wear and tear). Was I not suppose to sit on it? I understand it wasn't genuine leather but come on at least give heads up.

I purchased a couch and loveseat along with a warranty from American Signature Furniture. The material on the couch started to wear unusually. I had purchased it and was told it was leather. It even came with a leather kit. The company decided to replace both items (using the warranty) and I selected a new couch and new loveseat. The same thing happened and after having it for about 2 years I paid to have this furniture removed. It seemed like the (faux) leather was kind of painted on. This was with both couches. This furniture received no harsh punishment of any sort. The furniture in both instances was not of an acceptable grade. Both times it was about a 2,000.00 purchase for inferior furniture. The people from the Salvation Army removed it but did not find it acceptable to resell in their store. I purchased this from the St. Petersburg store in Florida.

This is the second time going into your store American Signature and have been treated unfairly. However I will never go to your store again. I went back for the second time thinking it would be a better experience against my better judgement. I went into your store in January for the 2nd time and was told if I pay in full I would get my furniture delivered on the date requested March 2, 2017. I paid in full back in January. I also received a email saying my furniture would be delivered that date and when I called for a time 3/1/2017 only to find out I would not be getting my stuff delivered on that date, the date I move in 3/2/2017. But now I have to run around to find something me and my family can enjoy...I will not recommend anyone to go to your store ever.

Delivery. I purchased over $2000.00 for a bedroom suite January 1st. They didn't have all the items in stock and said they wouldn't have it until February 7th. I had no problem with a delivery of February as it was my day off. On the 6th they called to confirm a window of 2-4 pm on the 7th. I scheduled my day around that. On the morning of the 7th they called and again confirmed 2-4 pm and told me the delivery would call a 1/2 hour before arrival. It is now 4:31 pm and no call. I checked the status of delivery on the website and it is now scheduled for arrival at 7:52 pm! Totally unacceptable as I have other errands I have to take care of. BUYER BEWARE!

I ordered a sofa, chair, and sofa table and took the day off to receive the merchandise. The chair wasn't delivered and nobody notified me other than the delivery guy to say it wasn't on the truck. I called and wasted 45 minutes of my time asking to speak to a manager. I was told by the Carol that it couldn't be delivered for another 3 weeks, when I asked for a manager suddenly the chair could be delivered on Saturday.

I purchased a living room set, sofa, love seat and chaise, coffee table and two end tables. A high rise dining room set with the high chairs... Ok where do I begin... Ok within the first few days, the high sitting dining room table was wobbling, so I tried to fix that and it got a little better but it still was wobbling. The chairs that go with it, the screws CONTINUOUSLY fell out with the slates that hold the chair together.. so I have been CONSTANTLY screwing these screws in... and they STILL come out!!! The footrest on the two of my chairs have broken, the bolts underneath the seat of the chair CONSTANTLY come out... it's ridiculous!!! When I bought the furniture, I purchased the warranty. I think it expires this year. The lady told me that they didn't have my type of furniture anymore. It's discontinued. And for the warranty to work, the furniture has to have damage that's irreparable...

Purchased living room set for $2053.00 February 2014. Was told had lifetime warranty and receipt stated so. The headrest "leather" is now peeling off and the local store and home office have offered $880 store credit. That is totally unacceptable to two old people on social security.

I purchased furniture from ASF for my family room December 23/2015. When deliver there was defects. They switched it out. Less than a year the middle part of the sofa collapses. I switch out this furniture for a new set because it had been discontinue. Pick out a new set had it delivered the couch, loveseat, chair defected. Called ASF, loveseat has been discontinued. They had the nerve to tell me that the first set was being offered by a new manufacturer. If ASF is behind it no way on earth would I want that. This company sells absolutely junk. And they don't want to give your money back. I am going to hire an attorney. And if you are not careful they will cheat you out of your money. I will never shop with them again. I would buy from the thrift store before I buy anything from them. If they offered me free furniture I would gladly turned it down. If you are looking for good furniture do not shop from ASF!!!

When I first went into American Signature I was told if I buy the warranty I would receive a whole new set of chairs. So I bought the warranty... who wouldn't. So as time went by the trim in ALL the pillows broke like a little stick would break. I went to American Signature in Nov. 2015 at Lithonia GA at Stonecrest mall location. I showed them pictures of the pillows trimming. They tell me that they can only change all the pillows after I told them that the salesman told me if something go wrong I get a whole new set... so I said OK come change the pillows. About 4 months go by I had to call corporate which is Value City because I did not get my pillows... so I took off work cause they sent someone to bring new pillows BUT he did not have everything. So 3 more months went by I called Value City again which is American Signature corporate office and complain again.

On Sept 27, 2016 I purchased a living room and dining room set from American Signature Furniture in Madison, TN by Rivergate Mall. They scheduled the delivery for Saturday October 1. On that Friday Sept 30, I got a call from Brittany, a worker at the store I guess, and said that my living room set had came in damaged and it wasn't their fault. First, that's not what a customer wants to hear. I asked Brittany so what can be done to accommodate me since I had spent over $2500.00 for this furniture. She said they would order a new one but it wouldn't be in for another 2 weeks. I told Brittany that is unacceptable and that I would be in to get my money back for the entire order. The store manager called me back about 30 minutes later, and said they could deliver the display, and on October 5, my new living room set would come in and they would deliver it, and pick up the display.

I bought over $4,000 worth of furniture in that store. All delivered damaged, waited weeks that turned into a month to get replacement between all of the changes in the scheduled deliveries which were every other day. Had I read the review on this store I would have never bought anything from them. They are horrible and the customer service in there is worse. Keeping you on the phone waiting, promising to call back and not. Making excuses after excuses and apologizing. I would never send someone to this store or company. Not even If I had a worse enemy I wouldn't send them in that store.

We purchased a couch from American Signature Sawgrass, Florida & 2 years later it was completely falling apart. The material is literally peeling off in chunks. No animals are in the house & they are not frequently used. In fact they are now in the garage since they became so bad. We called customer service & were told that they were no longer under warranty. We questioned the quality of the product since the couches should not be falling apart already & we were told that they realized that it was a bad product & discontinued selling it but there was nothing they could do for us. Really? Is that how it works?

I do not know how this company manage to stay in business. They are by far the worst company ever!!! I bought a chest on hire purchase 6 months same as cash. I asked the CS what was my pay off and when she told me the amount of pay off but did not stress the date, which would have been a mere five days later, had I known I would have paid it off so it ended up costing me an additional $540. When I tried to dispute it the CSR was so rude. Recently I bought a dining table which came damaged and without the leave. I sent that back and then I bought a desk that came damaged and parts missing and it is just one story after another so now I'm having them pick that up too. Long long story. What is the recourse for companies that bait and switch? They are the worse!!! I feel like speaking to an attorney to see how you have companies like this close down and reorganize or something because they are in the business of pissing people off.

I made a purchase of about $6500.00 with this company and all with zero interest since I paid it off early. This was a couple of years ago. Today I want to make another major purchase and they have closed my acct. I called to ask why and she said "No idea". This was a bad decision on their part. My FICO score is over 800, so it's not like I am a risk to them. Well, guess what folks. I will now buy my furniture at another store. Next time you close an acct have a reason to do so and then the common courtesy to advise us. I don't need your store... You need me.

My daughter and I purchased the fabric protection plan and both our bonded leather sofas are deteriorating and they don't cover this even though WE are within the insurance time period. The insurance told her that they only cover non-seating areas. Why would American Signature even use this Insurance?? BAD BAD BAD. Orlando Store.

I purchased a leather sectional in 2005 and two foot stools for around 2500. Within 5 years they started peeling. Now I have to keep the couch covered. This can't be real leather. I have another leather sectional from the seats outlet that I purchased 3 years before the American Signature piece and it still looks new. I contacted American Signature and no response because it Is out of warranty. See pictures.

I bought a dresser and as soon as they delivered I notice it was damage in the front. I contacted them and they order another one. That what I thought but when they delivered the second time I realize they fix the one I had first and which I told the owner that I want a new one. They sucks. I'm never coming back to this ** stores.

When making a purchase from American Signature Furniture beware of bonded leather and the warranty offered! I purchased a sectional with chaise at $1000 in 2012 and within 2 years the seats and seams began cracking and peeling and now we need to keep them covered in blankets! We cared for the furniture as directed and still do to maintain what we can. One cushion is completely peeling and we will soon be just sitting on under cushion. Uniters (the warranty company which we paid $185) came to check the sofa and claimed it was a manufacturer's defect and needed to be replaced, but the store we had purchased it at closed.

We purchased a Monterey Sofa and chaise lounge back in 2011 for about $1000 from Value City in Naperville, IL. We were so excited and were encouraged by the Value City sales representative to go with bonded leather for endurance and a rich look. Just about two years into owning the couch it began to crack and peel. We literally had pieces of the couch on the floor and sticking to our skin. It started slowly and has since been a growing and an embarrassing problem as the entire couch is peeling away.

This is the most pitiful contracting delivery company. I was given a time only to call the day of delivery to find out that there was miscommunication. My time was 9-11, now the time is 11:30-1:30. I called several times to the Camp Creek location that is in charge of delivery...GHETTO and too much smacking the lips. I was told that he was checking on the truck. 3 hours later, nothing!!! I asked for the manager's phone number of the contracted delivery. Her phone number is private. Business owner with a private number. No call back from her (Melissa) and nothing from her foreman. American Signature need to dismiss this contracted company.

I have been a faithful customer to American Signature for over 10 years. I still have a leather recliner from American Signature that was purchased when the store was called Value City. That recliner has been the best recliner ever I owed. Now just about every piece of furniture in my house is an American Signature furniture. I would recommend this company.

Value City Furniture d/b/a American Signature Furniture sold me a (4) piece sectional sofa, with (2) cup holder additions, which the salesperson advised was 100% full grain leather on 2/2014. My receipt says "Pure Leather" "LTHR - St. Malo BRN" - This item started peeling with 24 months, following purchase, because the dark brown color is sprayed on tanning/dye on the surface. All their leather furniture is made this way. At no point did the salesperson/company disclose that the color is not throughout the leather. This sprayed on brown leather which was hidden by spray tanning continues to rub off, peel, fade in multiple areas.

I bought two recliners. I got the warranty on both of them. After 18 months one that had a USB burnt & I happened to be beside it so I unplugged it before a fire was started. I called for the warranty & they said it would be 7 to 10 business days before they would be here. 11 days & the tech. came & taken some pictures & I asked what they would do about this matter. He said they would call & with no call I went to the store in Daytona Beach. They tell me it will be 8 to 10 weeks. So they yest tell me to wait.

I'm a customer from Atlanta, GA and I visited your store in Kennesaw, GA. This is a horrible place and I would never go to this place again. I have being contacting American Signature people for the last 5 months but they never provided a solution. I purchased furniture worth of 5K last September on Labor Day deal - 48 months interest free. But I never received 48 months free instead it was 6 months interest free. I have being talking to many people in the store - Sim ** (my salesperson), Jason (previous manager), Jerold (new manager), the people in the back who handle credit cards with Synchrony bank (Lorri) BUT up to this moment they have done nothing.

I purchased a leather sectional with chaise lounge and ottoman. During the purchase I was sold a 4 year warranty on the furniture. Less than 2 years (approx. 1 yr and 6 months) into owning the furniture the leather started to bubble and separate. I contacted American Signature Furniture to resolve the issue and got the runaround. I was referred to a couple of companies to repair the damage and was told that the damage was a manufactures defect. The bonded leather was separating. I contacted American Signature Furnitures warranty company and was told that the damage would not be covered. I will never purchase another piece of furniture from American Signature Furniture again and would advise anyone that does to beware of defective products and a worthless warranty. American Signature Furniture is a complete waste of money and time!

I bought a living room set from American Signature Furniture with all the warranty they had to offer. 6 months after buying the furniture it starting falling apart and they do not want to warrant the major things that are happening to my furniture. I hope they lose all their business and shut down!

I really want to thank whoever created this page because at first I thought it was just me. Now I know there are literally hundred of similar complaints. The quality of ASF's furniture has gone down below the neighborhood store that sells by placing stuff in the parking lot. I purchased a sectional, mattress set and extended warranty. When we purchased the warranty we were told it covered "ALL" damage to the sofa. That the mattress had a special warranty and if we wanted to keep the mattress warranty intact we were required to purchase a special mattress cover which would be replaced free of charge every 3 years. The salesperson stated if it broke, collapsed, was burned, cut or had any damage to it it would be replaced.

I purchased a leather couch, love seat, and accent chair, which all have the power to recline with electricity. However, the chairs themselves are not comfortable at all to sit on. And now the cushions are sagging out so that when I sit on my love seat I can feel the wood inside of the chair. The sagging is happening in all of the chairs. I have complained about the love seat initially and it was replaced. Now it's sagging again to the point of being so uncomfortable. I knew the warranty was only one year and I let it pass by accident. So now I have a Pure Promise protection on these chairs that the leather is in perfect condition but the structure is the worst I've ever purchased. I want an exchange but I am thinking I'm stuck with this stuff.

I have a very bad experience with them in this Thanksgiving season. I placed an online order on last day of sale. I ordered furniture with a free shipping and no tax. But finally they processed the order with shipping and tax and they removed the protection plan as well. When I call them, they not even locate my order. Please don't buy any stuff from them.

We purchased an entire living room set 4 years ago, as well as a protection plan. Every piece of furniture we purchased started cracking, peeling, and completely delaminating. We called the warranty company, told them the problem, only to be told they don't cover that. They would have, however, covered the dog splitting it or the kids writing on it, but it being an American Signature defect, it's not covered. To make matters worse, they sent a repair specialist to come take a look, who clearly said to us American signature knows of this problem with their furniture, but will do nothing about it. Horse crap!

We purchased a living room set from American Signature Furniture in Phila, Pa on October of 2013. The set consisted of a recliner (single), a reclining sofa with a fold out table in the center and a reclining love seat with cup holders in center. It was the Park City line they sell. In September the single recliner would not close and screws fell out from the underneath. Upon further inspection the steel arm (part of reclining mechanism) was broken. Also the arm rest where you would put your elbow collapsed. The right side of the reclining mechanism on the sofa also broke and will work at all.

Let me start out by saying I worked for this company and in fact, opened the store as a salesman in the very store I'm complaining about. My wife and I purchased one of their mattresses that had one level of softness on one side and another on the other side. It lasted about 4 months and literally sunk in the middle and they let us come back and pick out another one (different model). That was about 3.5 years ago. Now, this mattress has dipped on the edge (my side) which makes for a somewhat uncomfortable sleep at times.

Purchased the loveseat in Dec. 27, 2013. We purchased a fabric protection. After a couple of weeks the cup holders went from shiny silver to black. Found out from visiting the store, all the cup holders were like that. All you had to do was scratch it off by picking up your cup. After that one of the motors went out so they had to replace the whole set. This new set did the same thing with the cup holders and now it has decided to peel everywhere. They said it was natural wear and tear from oils on your skin, (even places that the skin don't touch). So the warranty we got is worthless cause it doesn't cover the type we have. They have refunded our money for the warranty though. Never again will I buy furniture from them.

Like most middle class people, my husband and I work very hard to maintain a living. We're not rich by any means so we can't afford high-end purchases just for the sake of splurging. But when it comes to quality, we make the sacrifice. That's exactly what we thought we were getting when we spent around $600 for a Beautyrest mattress at American Signature Furniture less than 3 years ago but unfortunately, we got dooped! Yes, dooped!

Ordered a sofa, great tufted style. The cushions were a little stiff but thought they would soften as they got older. Within 3 months, the sofa cushions started to slant to the back. You sit on them and you sink back. I kept readjusting the cushions, pushing them up tight against the back of the sofa, rotating them, turning them over and nothing worked. Then in between the sofas THAT started to give way. Now when I sit on the sofa, the cushion gives enough that my butt sinks and my legs are a lot higher than they should be and if I sit anywhere near where the two cushions meet in the middle I sink between them. I weigh 150 lbs so these are horribly made. NEVER AGAIN WILL I buy from this company. I've had the sofa a little over year and I'm calling 1800-junk to get rid of it. In the past I've bought a sofa at IKEA that held up WAY better than this heap of junk.

In January this year, I went to American Signature Furniture to buy a sectional. It was delivered promptly, but then I have noticed that the sectional and the pillows were losing many feathers. In fact, I had to sweep every day to keep up with the feathers and I don't have chickens running through my house. I have never had any furniture I have ever bought, losing feathers. I opened up one of cushions and the inside it was made kind of poorly. In June of this year, I finally made it to the store to complain about it, because the sectional has been still losing feathers!!! Anyways, they send someone out, again very promptly, but then I did not hear back. I called about 5 days later and I was told, that they had ordered a inside casings to keep the feathers in.

I purchased a sectional 2 years ago, I got it with 7 years warranty on the fabric. When my sectional was delivered the movers damaged it coming through my door. I called the store, they let me hold on to the current sectional while they scheduled a new one to be delivered. Mistakes happen, the next sofa that was delivered was damaged from the manufacturer. I was scheduled again for a new delivery. The next delivery was damaged again by the movers. When I called the store they advised me to pick out a new sofa which really didn't sit well with my wife but considering the track record we decided to give it another shot. We chose a new sectional, it was faux leather and set a new delivery date. This was the worse mistake I have ever made. I should have gotten a refund and took my business elsewhere. The faux started cracking after 1 year of use even after using the conditioner they provide once a week.

We bought two expensive bar stools. They were ordered, came to store and we picked them up. We are elderly so had to pay someone to put them together. We then realized they were too big, bulky, leather was slippery, and very uncomfortable. That very day they were assembled my husband was in ER and admitted to hosp. My daughter returned them to store but the manager was not there and could not get money back. We have returned to store and manager says we cannot get money back because they were returned after the 7-day policy. Now we have a store credit but will never use it as I will not go back to that store nor should anyone else. They got angry with me, showed no consideration for my husband's long stay in hosp and would not overlook a 2-day delay in returning the stools.

I purchased two beds with mattress for my daughters. Three days after delivery, one of the beds crashed. Called the store, apology and assured a replacement would be delivered but it was going to be a week. The guy came an hour after the 5pm window; started putting up the bed, didn't have all parts. Still waiting, contacted, told it would be on a date when no one was home to here we are, 3 weeks later - still no bed. My daughter is sleeping on floor. Oh another thing, it appears the store manager is never in when I call no matter the date or time. DO NOT PURCHASE FROM THIS STORE. My next step is to contact TV consumer affairs to see what happens. You cannot find contact information for corporate officers.

Very bad product. I purchase my Bedroom furniture from American Signature, Sarasota. In three months they replace three furniture and one time they bring wrong furniture so they have to take back. We have to stay home more than 10 times for their appointment. Very bad product. I ask them if I can return it. They refuse to take it back. Please think twice before purchasing product from there.

We bought a white sofa set from American Signature. The leather or should I say plastic started splitting, cracking, and peeling within a short period of time. Contacted the warranty company and said that they did not cover peeling and cracking. We went to the store, they suggested we buy another sofa. REALLY!! I will never buy anything in that store again.

Destiny @ Sawgrass American Signature is absolutely HORRIBLE! Just had our furniture delivered & an item was damaged. My husband called the Sawgrass American Signature location where we made our purchase and spoke with Destiny. She was the most unprofessional, rude & downright nastiest person he's ever spoken with in "customer service". After he complained of the way she was speaking and treating him, she refused to give her last name & hung up on him. YES, HUNG UP ON A CUSTOMER! This is unacceptable behavior from someone that works with the public. If you're such a miserable person & don't like the job you do, GO WORK SOMEWHERE ELSE! Good luck if you decide to buy from here...

I had a horrible time ordering from American Signature, the website was suppose to take off $300 but it was malfunctioning. I was moving into a new home and bought all new furniture. I almost went with Rooms To Go / American Freight. I wish I had. Last night at my daughter's first birthday party and my first time having people over the house and my sister went to reach over the armrest to pick up my daughter and she leaned on it and it broke. That quick.

I purchased a bedroom in May 2015 and it's now July 2015 for my son who is 4 and it's falling apart. I called and spoke to a Chris in their main office. He told me plain--they can't do anything. So disgusting with the service and the furniture. Piece of junk furniture.

This is the worst service that I have ever received. I purchased a sleeper sofa that was supposed to be delivered for pick up on a date. Rented a truck and had 4 people take off work only to find out they did not have the item. Then was given a date one week later for delivery to receive a call that the item is not available for another week. Went to the store with complaint and the sales manager was not helpful. After cancelling my order I called the corporate office only to find out that the updated date for delivery still would not be right and I would have received another call telling me the item was not available. This was the worst experience ever and even more upsetting since my 93 old grandmother was in town without having a real place to accommodate her.

When I first entered the store, no one asked if I needed help. I proceeded to look around, a salesman approached and ask if I needed assistance. I told him what I needed and he pointed in the direction I needed to go. He did not come over or even in the direction I was in to make sure everything was okay. After looking at a few dinette tables, I was torn between two of them. I had gone online prior to coming to the store so I would have an idea of what I wanted. The dinette chairs came in two colors, gray and stone. When I inquired about the colors, the salesman told me because it was on sale it only came in one color (that was not true). I told him, "they are advertising two online." He changed it to, "Well, we don't have that color in the store, so if you want that table you have to take those chairs."

I purchased a sectional for my spare living room. This month June it's been 3 yrs. The sectional is in a room we don't use and may have been sat on in fairness 30x. Great condition. As I'm in cleaning dusting this room I noticed 1 of the arms of the sectional looked like it had a dent. When I pushed on it the entire arm side of sectional caved to the floor. As if it's cardboard and folded in half. The entire sectional is ruin. Customer service said after the 1 yr it's my problem. Also it was my problem when the furniture arrived it was in boxes and when we opened the boxes the furniture was infested with cockroaches. Again my problem.

We bought a sofa set, white bonded leather, from American Signature at Sawgrass Mills about 3 years ago and the leather started splitting, cracking, and peeling in about a year and a half. Contacted the Warranty company and said that they did not cover peeling and cracking. The sofa looks terrible and the warranty was as pricey as the sofa. POOR.

Hanover Queen Bed American Signature - I purchased this bed and within two days the center support had cracked and the bed buckled with one person in it. After waiting two weeks for a technician, he then had to order the part and after another week came out and replaced the piece saying the guys that set it up didn't put the rubber pieces on the bottom. Within a week it was making the same cracking noises that sounded like it would just give way. I saw under the bed again today that the same support piece was now hanging out under the edge of the bed. I'm waiting again for the technician to come look at it. I wish I had not bought this bed as it has been broken for the 4 months we've had it. My advice, don't buy from this company.