Jack in the Box Reviews

Not really clean wherever you visit. I kind of avoid this whenever possible. It appears un-cleanliness is the motto. Why God why? Food quality is OK though.

Food is almost always very good, especially considering it's a fast food chain. Service is always above and beyond. Employees are friendly and ensure you are taken care. My favorite, the Sriracha burger. They are fast food at its best.

I went to Jack located on 10300 Central Ave Los Angeles CA 90002 and it has been real bad. Rat inside the kitchen and employers just like nothing. One of them just laugh. Besides real bad service the manager same bad attitude. Won't go back. Worst restaurant I been to.

I must show my appreciation for Elizabeth. She is by far the most friendliest, most kindest, most helpful employee at Jack In the Box store #540. She is also always dressed very nice and professional and from what I have witnessed goes out of her way to help customers such as myself. For example she remembers my favorite things to order so that saves me time to get back home to my family after a long day of work. Thank you. :)

Okay so lemme just let y'all know me and my girlfriend live in VA, the Commonwealth State. We came up to Charlotte to come to Carowinds, it's a theme park. We noticed there was a Jack in the Box by our hotel and we don't got them near us. So of course we had to go head and peep it. We wanted some damn ac so we came inside to order and eat. I had noticed they got mad stuff on the menu and me and my shorty got mad hyped. So we got like 50 bones worth of food, buncha cheese burgers, buncha chicken, buncha tacos, eggs rolls, you name it we was eating it. Milkshakes, hot dogs, chicken, caesar chicken, milkshakes, burger sodas, you name it we got it. It was pretty good. You know what I'm saying it was alright.

I asked if they could simply throw away a can of coke that was empty after making a purchase in the drive through. They denied me saying that I could go throw it in the big dumpster in the parking lot. They can touch it. What the kinda customer service is that. I'm very disappointed. I asked for the manager. Turns out her name is Sylvia. She tells me the same thing the window girl told me. I'm dumbfounded. It's kind of silly that they would not throw away a simple empty can of Coke. Makes customers not want to come back when they have such a crappy service. Today is Sunday April 9th 2017 approximately 1 p.m. I would suggest Jack in the Box does something about this because it will lead to not having as many customers as they would like. I have no order number as a did not give me a receipt for my purchase.

I go mostly for my service animal. Today I used the restroom, after I Sat on the seat it moved several inches to the left and caught my shin between the bowl and the ring. Since I was sitting I could not get up. All my weight had shifted and I almost fell off. But my skin was under the ring and I was pinched on. It hurts so bad I screamed. Now I can't walk right. My skin is burning and hurts. The girl at the counter turn away and laughed with the manager. How rude!

I went to order a number 29 from the breakfast menu and once I got my order I left. I didn't check my order since I'm a customer but once I got to my location I checked and I legit just got the buns. I immediately called and they asked for my name and then they said I can either take it back now or some other day and they gave me the exact order. But now I know to check my bag every time now.

After class my mom came to pick me up with my brother and we went to Jack In the Box to eat something because we were hungry. They took too long for our order. After we got we asked if everything was in and they said yes. After we got home I checked the bag and they forgot my chicken strips because I order a number 9 chicken strip combo and they gave me the drink and fries but not my chicken strips. So me and my mom went back and I went inside this time and they had my order right there and they did not even say sorry.

They are giving out old food. I went to Jack In the Box this early morning hungry after working all day. Could barely afford to eat. Spent the last of my money on garbage and now still hungry with no money or gas to go back. Plus the person I couldn't explain my order any simpler. She repeated it. It was right but the food was sicking. It looked like they saved an old sandwich from way earlier that day. I mean it looked so old that I almost puked on top of that. Still ice cold pancakes. I mean really ice cold pancakes. Cold sandwich which was smelling like old mayo covered in it to hide that nasty ** taste. It was bad I tell you. That food poisoning is no joke. I got real sick from their food about a month ago. Haven't eaten there until today only cause it was the only thing open.

On January 24, 2017 around 9:30pm I visited the location on Sheldon Road in Channelview at the drive thru where I ordered 2 munchie meals and additional taco. I was instructed afterward paying for the order to pull out of front so that the employee can bring my food out when finished. I sat there about 12 minutes and then the young lady brought out the one bag of food with no drink. When I mentioned the missing drink she proceeded back into the restaurant to get it. While she was preparing the drink I opened the bag only to get my taco out. When I unwrapped the taco I noticed there was a huge teeth mark where someone bit the taco. I was frantic as well as immediately felt sick! By this time the young lady came back out to my car to only hear my rage about the bitten taco I received. She laughed initially and said she didn't do it because she had just gotten there. I also have placed this live video on Facebook and mentioned it to the young lady.

On or about January 10 2017 my daughter took her 14 yr old daughter who is autistic, to the Jack in the Box store located at 1141 W. Lagonia Ave. Redlands, Ca for her birthday treat, chocolate Oreo shake. The employee and manager demonstrated disdainful treatment toward my daughter's autistic child because she was slow to properly pronounce the item she wanted. An argument ensued with the manager raising her voice and becoming totally unprofessional and clearly displaying her dislike for my daughter and autistic child.

I go into JITB early mornings a lot. This morning a new Team Member, Amy was there. What a pleasant surprise. Very happy voice greeted me brightening my day. Amy was wonderful. Amy took my order (only a coke and a water) as if I had ordered 1,000.00 worth of food. Amy is very enthusiastic and very competent. Amy is also very professional and has a great sense of dealing with the customer... Not to mention her beautiful smile and beautiful eyes. Great hire Jack. I hope to see Amy more often... She turns a dark and cold morning into a bright and warm day.

Went in on a Saturday, only one in line. They didn't greet me, they let me stand there for quite some time. Several of them saw me, but ignored me! I was going to leave but I was hungry. Finally they took my order. When I got the burger, it was barely lukewarm, the curly fries were as though they had been sitting a while, stale cold. I was going to to take them back, but they were already shirt handed and disorganized. What's the point? I'm not going to complete the survey because I don't want any more of their food even if it's free!! Horrible service and food.

A coupon was refused because it was on a mobile. She said it was a picture but it was not. It was in Adobe file not a picture. What's the point of digital coupons if I don't own a computer and a printer and I can't afford internet access except on my phone? How is that fair?

Me and my boyfriend and my daughter ate at Jack in the box in Waianae. They made my food raw and we found a big hair in our food and a fly in our shake. And then they gave a bad attitude to everybody that ate there.

I had a review in about year ago about the false ad that Jack In The Box had on their menu board. It states "Jumbo Jack cheeseburger combo $4.99." When I ordered that I was surprised when the cashier asked me if I wanted cheese on it. I told her that yes I would since it was a cheeseburger. She said I would have to pay 30 cents more for the cheese. To be insulting I asked her how much extra would the hamburger be. This didn't set well with her. I mentioned that she was actually trying to sell me a Jumbo Jack hamburger combo for $4.99 instead of the cheeseburger. That is false ad and wrong. This year I see the same ad on the menu board. I guess nobody cares.

While stopping at the Jack in the Box in Roseburg Oregon. Outside temp was 38 degrees. Inside expecting to be nice and warm. It was 36 degrees because the exhaust fans were pulling cold air through the doors from outside. We asked if the heat was on? The Counter person said the heat was out and had been for more than a month. It's just sad that the owner and corporation would allow this to happen. We will never eat there again. The associates all were in horrible moods because of working conditions.

So my husband and I visited the Jack in the Box on Hwy 6 and 529 (Houston, TX) at 1:07 AM. Waited 30 minutes with 3 cars in front of me and 3 cars behind. Finally got up to the drive through window, the employee named Oscar was rude and unprofessional. I asked what was taking them so long and he just laughed and ignored the question. Gave me my bags and drinks, but held onto my card so I had to yell at him to give me my card. So after we go home, not even one bite into my burger I found a hair mixed in with the meat. So my husband wrapped it up. And set it aside to take back. Luckily we got the refund before I found the hair.

Store #7105, stopped in on my way across the river, bought the BLT lunch special. I asked for an unsweetened Ice tea as my drink. Burger and fries, excellent, ice tea was awful. After one drink I knew not to drink anymore. Unsure if it was the tea or the ice machine, but it was BAD! I was too far away, and too much traffic to turn around and go back. I tried calling the store to let them know, after four tries over a couple hours I gave up. I called the 800 number, they said they would contact the area manager and that person would call me. I never heard a word from anyone. I stopped in at another Jack In The Box, asked if they would replace the tea, saying it was bad, NO was the answer. Jack In The Box could have easily sent or emailed me an apology and free drink certificate. No follow up on something that could have made people sick. You have to be kidding!

The Assistant Manager's attitude was irritating. I asked for my hash brown crispy. He was angry and he returned back to the frying. One was done in the oil. I Ordered SW Egg & Bac Hash brown. Look like my order did not have enough egg. Looked very poor plate.

I had to remind her of the free cheesecake then she wasn't giving me the discount until I mentioned the cheesecake. I drove all the way home for a soggy untoasted sourdough drenched in mayonnaise and ketchup... I couldn't even see the bacon then also on the other hand I realize I had no straw for my large soda and no napkins to wipe all the mayonnaise and ketchup off my hands after grabbing myself a burger. I had A 4 pack of hot sauce for 4 orders of tacos and my tacos to top it all off was very still and hard.

The Supreme Croissant we purchased was cold and the egg was not even warm. This location continues with some type of issues on product quality, poor service and the like. I spoke to a new District manager for this location on Walzem Road in San Antonio, Texas. The new District Manager was very pleasant to visit with on the phone. You might consider closing this location if the problems do not get resolved with an array digit of different issues.

I just went to Jack In the Box because I remembered that they use to have a big bun and burger before since they raised their prices so I ordered the buttery jack meal. It came in the BIG BOX and I was excited to eat this burger again. But when I opened the box there was the smallest burger I have ever seen for that almost $8 dollar meal I had ordered and I was sooo ** mad I could have had a big burger at Chili's or Red Robin for the same price **. Anyways I will never go to another Jack In the Box as long as I am alive. To the CEO of Jack In the Box I hope you're happy when your company goes out of business because I am sure it will **.

I go to a restaurant there is no extra charge for sauce sour cream etc.

We went through the drive through twice this week (Jack-in-the-Box on Fredericksburg Road). On both occasions, major food products were missing from the order. Teriyaki bowl was missing the rice and vegetables on the first occasion. Our second visit this week, believe it or not... the hamburger patty was missing from our bacon cheeseburger! We went back to the restaurant to complain about the burger. According to the three people working, there was no manager on site. I asked for my money back and for contact information to complain. They all laughed. All three individuals seemed to be under the influence. The money for the burger was refunded. They kept the receipt and would not return it to me, probably because I told them I was going to make a formal complaint.

I used to go to this J Box all the time in the morning because I start early and it's the only thing open, NO MORE!! This place is filthy. The food is slop. The employees are rude Mexicans that barely speak English. My order is always wrong. How hard is it to add mayonnaise to a breakfast sandwich?! There are lots of other good restaurant close by. Don't waste your time or money at any J Box. I'm amazed they are still in business.

I go to the Jack In the Box near my house in Springfield, Oregon at Pioneer Plaza and have always had a great experience there. I take my son there once in awhile. The staff were always nice and if they ever messed up on an order I’d get extra fries or something they'd always compensate until recently. The last few months I have been there the service had been crap. I've never been charged for buttermilk sauce if I ordered food. Recently they hired a new lady on staff mid to late 20s and when asking for my sauce at the drive thru she completely argued with me over asking for sauce. First off I wouldn't had minded paying for extra sauce I just spent 40$. Does she think I can't afford sauce? But with the attitude I received I didn't even want the sauce. I went home and used my ranch salad dressing instead. Now every time I go thru the drive thru it's the same gal. Every time I ask for sauce she rolls her eyes at me.

On the 1 of June 1 of 2016 at 13:21 in Castaic, Ca at JIB#3208 by the Emp Blanca took our order thru drive thru of 1 value fries and 1 jumbo jack, 1 value coke and 2 monster tacos. At first she took some time understanding us then she got it the order and we know that this Jack is always so busy all year round. Wish we live close by it, but then it doesn't matter what we pay for it. It's the fact the way how they give your food in the bag. It was full of grease and the tacos were dripping in oil and the jumbo Jack was giving up side down. Ok, now I have pictures of the bag and the taco how it was. I was so angry that I wanted to go back and throw it at their face but my husband didn't let me so he took me somewhere else. Now I have the receipt and the pictures. I'm vary disappointed at this restaurant that I won't go back and I know that it's fine or you just won't care.

I called in an order. Was told to go thru drive thru. Then waited 10 min. Then when I got to drive thru then was told to go around front to get order. Then waited another 10 min and nothing. Went in to complain and just told sorry. I'm very upset and probably won't go back!!!

I am very upset!!! A month ago I wrote a nice review on Jack's employees in Avondale Blvd. His name was Alexis. I was pleased that he would help us. Well, all that changed today. He said he had not seen me in a very long time. I go there everyday and purchase items. I mean I go everyday. He was rude and laughed and didn't even care about anything. There was a blond girl next to him that just greeted me and ignored me later. I was not happy today. They made me feel like I never existed. I go everyday, I may have to take my business elsewhere. I am tired of how they treat me.

I purchased a Chicken Fajita from the Jack In The Box in Kingman Arizona today and the chicken in it was compressed chicken? and it should have been real chicken pieces. This substitution has been happening for a few month now. I complained to the manager a couple of months ago and said I would file a complaint if it continued. This compressed chicken? makes me sick and is a scam to make more money by not giving people what they paid for. I would not trust this owners Jack In The Box food in a nearby city also.

I ordered their jumbo jack cheeseburger combo for $4.89. Then the cashier asked me if I wanted cheese on it. I said the cheeseburger I ordered would have cheese on it. She said that I would have to pay another 30 cents to have cheese put on it. I said for $4.89 I would just be getting a hamburger not a cheeseburger. I told her that is false advertising. I then asked her if I had to pay extra to get the hamburger on my sandwich which made her mad.

Very dirty place. I did not eat or use the rest room there. Orders and ate in my car. Gross as hell.

Bakersfield Ca Grapevine Jack In the Box. Horrible customer service towards us. Today 3/22/16 Order #**. Easy 4 combos of Homestyle Chicken the #12. They never called the order #. Everyone who ordered after that received their orders. It was 20 min later - no food was cooking, the place cleared out. So we all went to the counter to ask where was the order. It was said that he had it. Yeah. All of it was cold. Fries, chicken sandwiches had all been sitting for over 20 min. We felt humiliated, discriminated against and cheated out of $30.00 which we had to get a refund. Looked like he spat in the food. I've never known to have slime from a sandwich. We've been coming to this JnB for 25 yrs. Never have we been treated so disrespectful by JnB.

I went to Jack in the Box on 38th street and Business 190 in Killeen, Tx. The food was cold and the fries also. The price on the meal was listed on the billboard as 6.49 and I paid 8.21 so where is the savings. This fast food site is not right and they change prices on you without the customer listening. Be aware, I will spread the word.

So a few years ago I went to a Jack In The Box. I pulled into the drive through, ordered a burger. There was nobody else in line at the drive through, but it still took several minutes for them to cook the burger. No concerns of them overcooking the burger here, because a few minutes in, I hear a "sizzz... ahhh!" and a bunch of workers crowding around laughing. The burger was burnt when I got it.

We went through the drive thru last night and the girl taking my cash said "Im sorry our computers are down". Had my order on one computer, took my cash, stick it in her pocket, walked over to the front counter and said "here its only 40 dollars" and a light black male took my 40 dollars from the cashier and she didn't even bother to give us our change. Our order was 10 taco's 1) #5 with no mustard, curly fries med. with a coke 1) #2 curly fries med. with a coke also.

I ordered a chicken burger from Jack In The Box and it was through drive-thru. I get home and open my food and find out that the burger is absolutely BURNED. And it's not even just a little burned, it is completely inedible. Also every night their shake machine is down. EVERY NIGHT when it is supposed to be a 24/7 fast food place.

My husband and I had tacos and curly fries, Saturday 11/28/2015. Both of us woke up at 2:30am violently vomiting and diarrhea. Thanks.

We heard about the Buttery Jack and decided to try it. Only 3 people were there. As we ordered we could see the cooking area and it was filthy. Food and paper all over the floor. Counter had boxes and junk all over. The drink area was all rusty and the ice machine did not work. The tables were not clean. As we looked around there was a broom near one table and another broom next to papers all over the floor. The carpet was also dirty. We decided to take our order to go. It was not a good burger and left a bad taste. Will not be returning.

2 days ago me, my 2 sons (13 and 14) and husband were having dinner in the patio area of the Jack in The Box located at 3909 Mission Ave Oceanside Ca. My family and I have been eating there for over 2 months. We eat there every day. We are currently homeless. A Hispanic male in his mid-50s approached me while I went in to use the restroom and started yelling for me to leave. After using the restroom I came out and noticed a police officer speaking to my husband. Apparently this man told the officer at the service window as he was receiving his dinner that we were TRESPASSING & LOITERING. We are currently homeless. In our defense my husband tried to show the officer our receipts showing that we just bought our food and that we were in no way trespassing or loitering. He said it didn't matter the MANAGEMENT told him we were not welcome on the property. I had never seen this Hispanic man before.

Im reporting the Jack In the Box in Houston, TX on Westheimer & hwy 6 zip code 77077. Ok so whenever the football team The Texans win, all jack in the boxes are suppose to give free monster tacos when the customer says go Texans! So me & my friend ordered the monster taco & the Employee told us that we have to purchase something, which is not true because we got the taco before, & on the ad it said when the football team wins they give monster tacos with No purchase! The employee kept going back and forth with us saying we had to buy something. She was rude & didn't want to give us the tacos. The employee had her boyfriend & friends sitting in the lobby & she gave them free food!!

I ordered a chicken fajita pita and a medium fry in Anacortes, Washington, and it came to $9.20!!! That's INSANE for a little tiny sandwich and fried potatoes. The markup has to be at least 60% because those two things are NOT worth that. Never eating at Jack-in-the-Box again.

I am tired of going to jack in the box and every night their shake machine is down. This is crazy. If you open 24 hrs you shouldn't shut the shake machine down to clean it. That's crazy. I have to go to Steak 'n Shake to get a shake. All of them I mean all be selling them hard as potato wedge. They that stupid to know you overcooking them. They need to correct that shake rule telling people their machine down.

So late night in Citrus Heights, CA and me and my roommates decided to go to jack in the crack. We order 4 tacos and a few burgers. My roommate's girlfriend ended up pulling what looked like part of a tooth out of her burger. We then took a knife to it to try cutting it to see how hard it was. No luck at all. It was rock solid. We continue eating what we can and get all finished. In the morning I woke up around 9:00 rushing to the bathroom puking everything up from the meal. I must say worst fast food ever and I will never go back for as long as I'm alive. If you want a taco, go to Taco Bell. If you want a burger go anywhere else but piece of ** Jack in the Box. (Sorry Jack I love you and your round head but I hate your food and your staff.)

I'm a vegetarian by religion and specifically requested no meat THREE times while placing the order. I still got bacon in my burger which I ate and realized later!

Went to rest in San Pablo, CA. Looking for new chicken sandwich. The staff was incompetent, and did not seem to know what they were doing. It took me 30 minutes before I received my To Go order. I'm disabled and it takes me 30 minutes each way by scooter. So I ordered the new sandwich, an Ultimate Burger with NO MUSTARD, and a taco. The burger came with heavy mustard on it. I threw it away. My chicken sandwich was not the sandwich I ordered, and threw it away. I ended up eating the most expensive taco I have ever seen, $12.00!!! My lunch was ruined. Needless to say, I'll never be back.

No one at front counter to take my order. Only thing that employee said is that "Someone will be right with you," after I questioned someone about counter service. This is the location on Hesperia road/Bear Valley Blvd in Victorville, CA. Maybe because I was black. I don't know why I did not get prompt service and no service at all. I just walk out. This place doesn't deserve 1 star from me.

For a chain of fast food that prides itself on being fresh and freshly made, the meat patties are NEVER fresh! The meat is either overcooked or flat out not freshly prepared. It's dry, hard and not even hot. When it is like that, you can actually taste the additives they put in the beef. In other words, it has a chemical fake taste in it. Not good at all! Jack In the Box really needs to get it together and over achieve in making sure the meat is fresh. Fresh is their main motto! But they're total disgrace! I purchased 2 different burgers and both were horrible, both meat patties weren't hot or fresh.

My husband and I won't be going to Jack in the Box again. They won't honor their coupons. At the bottom of the coupon, it states that "one coupon per customer per visitor". My husband and I went in with our coupons. We're two separate people, right? We had a coupon for a Sriracha burger and a buttery jack. At first, the clerk at the register said it would be okay, but then the manager came along and said they couldn't honor the coupons. We ate there all the time. The people are sometimes friendly, mostly disorganized. However if they don't honor their coupons, then that's not the place to go to eat. There are other alternatives where they accept expired coupons. We ate at the other place instead, no problems with coupons, and no hassles.

The Jack in the Box on Fredericksburg is the worst place to eat at. After thinking about it all the Jack in the Box here in San Antonio are poorly managed. They never clean their soda machines. Every time I get a coke it taste like club soda. Their employees are all ex cons with poor social skills. Food is mediocre at best. If you are going to eat fast food stay away from Jack in the crack.

RUDE MANAGER AT 36TH ST AND THOMAS RD PHX. Went in the restaurant to use the restroom and manager gave me a bad attitude. He yelled at me and said "check the door to make sure it's unlocked." Which I had already done, then proceeded to be rude to me. I will never go into another Jack in the Box again!

The night manager horrible. My wife and I waited in drive thru 15 minutes just for an attitude & the wrong order.

This Jack In The Box is the worst I've ever had the displeasure of patronizing. The staff and management team are consistently rude and are always forgetting to give your whole order. The restroom facility and dining area were horribly filthy. I have even had one employee Aida accuse me of using counterfeit money and slammed the glass window in drive thru in my face while I was trying to get her to show me how she determined my one dollar bills were counterfeit. After taking the money to the police department to report counterfeit currency based on what this Jack In The Box employee told me, law enforcement advised me that my dollar bills were in fact "LEGITIMATE!!" The embarrassment and humiliation I suffered from this wanna be detective at Jack In The Box caused me undue stress. It's obvious this location doesn't care about the quality of food it serves or the employees they hire.

What happened, and what has happened for a few years now, is that Jack in the Box can, and will not, get an order right at the drive-up window. Today, the girl at the window understood the order very well on the first try. Someone in the kitchen disregarded the order AGAIN. I've lost count as to the number of times this has happened. If we go inside and order, the order is always correct. And no, it's not the electronics at the outside order panel that is the problem. It's knowing that after the customer drives off, they won't waste the time returning to make the staff get the order correct.

We placed a $30+ order: 12 Breakfast Jacks,12 hash brown and a iced coffee and I think a soft drink. We got home and were missing our hash brown. We immediately called because of the amount of our order in both ways - money and merchandise. So name was taken and I barely got to make it there today August 27, 2015 at noon. I let the manager know that I was barely coming back from 3 weeks and that they should have my name back there for the order that was missing - $12.00 worth of food. She said I'm gonna go look, her name was Juanita. Juanita never came back to tell me anything. She instead sent someone of course...a worker to hand me 12 hash brown. No apology, no choice to decide what I wanted to do.

Almost every time I go to Jack In the Box the people speak very poor English and I have to tell them 2 or 3 times what I want till they get it right. This time the same thing happened when I went through the drive through. Only the person taking my order had a big attitude and the only way I knew it was wrong was the way it came up on the menu. I have to order my hamburgers plain with ketchup and mustard only for my son, and so many times they put cheese or bacon on the burger probably because of the language barrier. But this time the personnel taking my order actually raised his voice and was very rude after getting it wrong 3 times.

I usually order the chicken strip and I don't have problem getting extra sauce. But most of the time they don't offer you sauce anymore. So I usually ask for 3 sauce. But this guy just told me he will charge 50 cents for extra sauce. Bad business.

All I can say regarding the employees? You get what you pay for. The Food so Terrible. You could go into Quick Trip and get better food. Jack in the BOX is big Joke. Way back in the 70's it was the best Fast food around. When you have to provide service in this way you really need to Close the Place Down. Never go back!

My sister became pregnant after working for Jack In The Box in Battle Ground, WA. for years and after a few months of her pregnancy she started to have medical problems but still continued to work. She is now dealing with kidney stones and still continued work. They lowered her hours which made it harder to support herself and then they let her go 3 months before her maternity leave.

I ate a burger and I feel like crap. Never eat at this place, it tastes terrible.

Take long time to take my order, then took long time to get it ready. It was wrong and told her about it, she have an hostile reaction and said she gave what it was at the screen, double my order and overcharge. Ask for my money back and she started using ugly words saying that it was my fault because my English was bad and I order in Spanish and she's Hispanic. I want my money back. I have my invoice if you need. Sorry, you have to hire people with any education whatsoever. Her name is Samantha and is the manager that's what she told me and I can complaint she didn't care. Never back to your business and told all my co-workers don't go there any more.

Ordered food. Order was clarified by cashier (onion only on cheeseburger). Found order to be wrong. Had only pickles, no onions. Went back, was given new order. I checked burger, it had onions. Went back to motel, found burger underdone (too much of a rush to get my order correct I guess). Rather than go back again, I tossed the burger into the garbage where IT belonged. I will never ever go back to a Jack in the Box and would not even recommend this to someone I did not like. No wonder people get sick in this place.

My family stopped to eat at the Jack in The Box in Brookshire, TX on our way home from San Antonio. We had been stuck in traffic for a couple hours. They were out of chicken nuggets and my kids will only eat them. I asked for a mango smoothie that was listed on the menu. They said "We don't sell them any more." When I asked why it was still on the menu the girl replied that she didn't know what was going on with their restaurant. My husband mentioned talking to 'Jack' about it and said that we get it all the time and the guy employee smarted off to my husband - Told us to go to the other location then. We would have gone to it if it hadn't been over an hour away.

Yesterday I stopped at JIB # 3325 on Azusa Ave driving towards Azusa, CA at 1:40PM. (Eat In # **, Emp: **, $1.98). I ate 2 orders of tacos inside. I left. About an hour and 1/2 later, I was going to the bathroom every 4-5 minutes b/c I had a loose stomach. I felt faint and I was sweating. Finally, about the 5th or 6th time of going to the bathroom, I vomited. It took me about 15 minutes of just sitting down & doing nothing to feel better again. There was something definitely wrong with the 4 tacos that I ate at this Jack in the Box. I have always eaten 4 tacos at other Jack in the Box restaurants and I have never gotten ill like I did yesterday, July 1, 2015.

6/18/2015 - my order was 6 Monsters of each flavor but instead I got 6 original Monster Tacos. I demanded that my order be corrected and the manager Maritza ** argue with me, blame me for causing problems instead of just correct my order. So I lose my appetite and demanded my money back and spend it for tacos at Taco Bell next door. 6/19/15 - it is 98 degrees outdoors. I order 2 adult-size strawberry smoothies. I notice the same cashier that took my order make 2 large strawberry smoothies for another customer and I thought it was my order. And then I notice the cashier place 2 orders of baby-size strawberry smoothies upon the counter and I ask him, "is that my order?" He said yes. I demanded that he correct it and he complied but manager Maritza ** stop him from correcting it and argue with me.

I go to Jack In the Box weekly for a jumbo platter. It costs around $3.89 and every week I pay with a $20 bill. The cashier a Hispanic male always gives me $11 in change. Now not being ignorant I know I am owed $16.11. He tries to keep the $5 bill. I am done!

I am a very upset customer. The quality of food they serve children is disturbing. I order a kids meal for my two year old daughter today. We brought the food home to eat. My husband was sitting across the way from my daughter when he notice something very unusual. The meat patty was very red. We open the buns and the meat was not cooked correct. I am more upset because a child was eating this. We grateful we notice it right away. We are monitoring my daughter as of now.

I saw the drive thru had three or four cars, so I decide to get down and order and with no customers in line, I waited 6 to 7 minutes before the cashier says, "Give me a second." The two lead or supervisors didn't even say sorry for the wait. Nothing. After 10 to 15 minutes later, the cashier says, "How may I help you?" and I decided I was not going to wait another 20 minutes for "fast food" and I ask the cashier what the deal was and he try to be funny hoping I would be OK with it. He did at least tried. The two supervisors did not even acknowledge me until I spoke up with a complaint and they just gave me a mad dirty look... Wow. This was the absolute worst service at Jack In The Box I ever experienced... the Jack In The Box off Chandler and McClintock, Chandler, Arizona.

I've been in customer service for over 33 years. Every time I went to just 1 place their food was too greasy. They are thieves. 1 time I went my total was around 12 dollars and some change and I gave the 22 and some change so I could get back a 10. They only gave me coins And argued with me about the correct change. Sometimes I went up there just for the fountain. Either they would put too much carbonation in it or it would taste like something that I didn't get. Only why I kept going in there cause my wife worked down the street. Also the fountain behind the counter use to taste better than the floor fountain (where the customer self serve). I know what customer service is. And that's not it. The store is on the corner camp bowie Blvd and Bryant Irving road. Date 5-26-2015 around 535 am talked to **. He offered to give me another but most of the workers up there would probably spit in my food. Harsh but true...

Tonight I bought 2 orders of tacos from the drive thru, that was not busy with one car in front and one car behind me, and they are all inedible. All four are dripping oil and soaked in the paper wrapping it comes in.

Worst experience I ever had last night at drive thru. There was a white girl in drive thru who had answer me very rude. My food wasn't even cooked right. This type of people shouldn't be working there with very nasty attitude. I hope they fire her on my receipt had a name not sure if that's her but it's **. Corporate or franchise what ever it is needs to fix their stuff right and find better employees not rude people. If I'll ever go back which it wouldn't be any time soon and eat there I hope I never see her and for the rest of the employee don't ever treat your customer like that girl unless you want to lose your job.

My (6) tacos were soaked and literally dripping in wet grease. The grease not only came through each of the the individual paper jacket holding the taco, the grease also bled through large paper bag as well. Good thing I had leather seats and not cloth.

I really enjoy the sourdough breakfast sandwich with ham and my daughter enjoys the sourdough breakfast sandwich with bacon. We always go through the Jack-in-the-Box in Auburn, WA. The order board at the drive-thru says the sandwich is $1.79 with a slight cost difference for bacon or sausage. When the order rang up the ham sandwich was $3.19 and the bacon was $2.39. When I questioned the cost difference all I was told was that corporate made the decisions about the cost. When I got home I went onto the Jack-in-the-Box website and ask the question about the price difference. I received an email within 24 hours for me to contact them to explain more.

Jack In the Box in Plano is the worst place I have ever been to. They completely messed up our order and basically stole our money. Never going again.

I went to Jack 3955 to get my breakfast in the morning. I love going to this jack because ** is always friendly and has a good attitude and always has a nice smile.

04/21/15… Stopped for lunch, went through the drive thru. Ordered 2 meals and 2 tacos. Get home and both bags are greasy because the burgers were on their side, no biggie. Pull out my curly fries (my favorite) only to see it's nowhere near full. I eat Jack at least once a week. Even after many disappointments, I keep trying because I like the food… Ugh! Really need to just give up already.

I'm tired of ordering & paying 10$ to discover instead of a grilled chicken, I've got some sloppy 2 beef patties burger with buckets of mustard & ketchup dripping everywhere & NO lettuce, tomato. Getting it your way isn't how I'm getting it. :p

Last Thursday, my brother and I traveled through McKinney, TX. We stopped by Jack in the Box on University Dr. for a burger. We had to stay by the cashier (1st in line) for 7-9 minutes before she took our order. When we got it, it wasn't what we had asked for and had to wait another 10-12 minutes to get the right one. You would think they would give it a priority, but they treated us as a new customer. No mention of being sorry, that they had made a mistake. The burger was much to be desired, it tasted bad, I can't explain it, it may have not been fresh. In short a bad experience.

Today, March 22, 2015 at around 9:25, my husband, my two children, and I went through the drive through at JACK IN THE BOX on Sunset Road to order for my family, 2 disabled clients that I work with and my elderly mother. We had a large order. Well, as we ordered, the young lady in the drive through was making rude comments about what we were ordering. Well, my husband said to her "Ma'am, we hear your mean comments that you are making towards us." She responded and said, "I know" and "Oh well." My husband said, "Well I am gonna cancel the order," and she "BYE BYE!" I was upset and went inside and spoke to the manager **.

My roommate and I pulled up to the drive thru at approximately 4:30 am. There were no other customers inside or in the drive thru. The woman working greeted us with fact: "just so you know we still have 10 minutes left on our breaks so you're gonna have to wait." We looked at each other and decided she had to be joking. She wasn't. She said "don't you take your breaks at work?" Yes, we both take our breaks at work, but what we DON'T do is have the only employees working break at the same time. Where we both work there is ALWAYS an employee happy to help the customers, because it's because of the customers that I even get a paycheck and I'm grateful. My roommate and I go to your restaurant at least once a week. Never again. I hope no one else had the pleasure of being patronized by your Employee of the Month.

I went to Jack in the Box at around 3:30 a.m. Only to find but they said it was closed so on my way home I stopped at 2 other store and they also said they were closed. Since when do you guys close. I've always known jackie open 24 hours. The stores I went to are in Phoenix Arizona 35th Avenue and northern and I17 and Glendale and 19th Avenue and Dunlap.

From time to time I go to your location at 2021 Hoover (corner Pico Blvd) in Los Angeles. I noticed that your current manager there, ** always makes comments (in Spanish) about me. I haven't been there in a while and yesterday, I stopped by again. So while the lady was getting my order, he passed by and again made a comment, the lady getting my order smiled and sort of forgot my order as she started asking me again. Anyhow, while she was preparing my order, I approached her and asked for the name of the manager. I asked her if he is the only manager and she said yes. She looked nervous and actually did not want to give his last name. So she knows I know he made some unflattering comments in Spanish. I suggest that you reprimand your manager from being rude to your customers by making unflattering comments in Spanish and make fun of them.

Approx 2 weeks ago I went in and ordered a sourdough chicken club meal. I got home and they gave me a sourdough jack. I called and Mgr on duty said I could come back at a later date and get the corrected meal. Well I went in on 2-19 at approx 530 for the corrected meal and they messed it up again. I told them I was going to contact the gm and corporate. Their exact response was "Oh well. Do what you have to." The girl at the window had bright red hair and the shift person was Hispanic lady, middle age, also young man with dark hair. Everybody refused to give names.

Me and my family was visiting Jack In The Box on Old Spanish Trail on 2/3/2015. We placed an order it was four of us. We got our food and walked out. Once we got to the car we realized that my daughter sandwich wasn't correct. So me and her walk back into Jack In The Box. I walked in the door first then my daughter as she was walking through the door she fell. It happened so fast that I didn't see it I just seen her on the floor. I help her up and walked to the counter. The cashier just looked at my baby as she was nothing. No one never asked was she ok. I asked her out loud when she fell was she ok so they'll know she had fell.

This restaurant is terrible customer service and food order always missing either on the sandwich or breakfast. They always mess it up my order I want. I don't if they do purposely wrong the order. I made complaint many times to Jack customer service relation on the phone and email but they can't even fix them or the employees. They hiring people don't know what they are doing and can't even speak english right. I am getting tired this fast food and I will not suggest peoples to come to this restaurant. Two jack in the box location I visited and they are all terrible service.

Last night I went to Jack In the Box in Rockwall off of Ridge Road. It was about 10:30 at night. I had just got off of work from working a double shift. I was hungry and all I wanted was some hot food. They were busy but I waited patiently in line. When I made it to the counter, the lady with the braces was very rude and she was very impatient with me. All I wanted was a number seven with a small fry. When she took my order she didn't have a smile on her face. Instead I was greeted with an attitude.

I did not like your food. I did the survey but they didn't accept my coupon and I had to buy the taco nut. They were cold and the fries too. I buy from you like 100 dollars every week. I have a big family. You guys should change manager - you are going to lose a lot.

My Name is Brian and on December 25th, 2014 12:00 am I made a stop at Jack In The Box Drive Thru on 51st and Baseline after coming from Sky Harbor Airport. I went to place my order with ** at store # 1541 and she was very rude and she had an attitude from the time that she took the order. I had to repeat my order more than one; on the third time I said to ** , "No, No, No" in a calm way and started to repeat my order. At that point she cut me off and stated that I did not have to yell or raise my voice which I hadn't. I then proceeded to correct my order in which afterwards I stated that she could not get my order right and she openly admitted to having someone key in the order for her.

It was late, and we wanted to go get Munchie Meals at the store in Roseville, Ca on Foothills Blvd. My wife dislikes drive-throughs, so we were going to go into the dining room to order to go. As we approached the door though, an employee was walking up to lock it. We were resigned to leaving hungry, but he waved us in as the last customers to help, which he in no way had to do.

On 12/7/2014, 5:28pm, I went through the drive through in Cypress, Texas (hwy290). Ordered a jumbo jack (no cheese), price on the outside board: $2.39, paid and when got the receipt I had been charged 2.49. Told the worker, who called the manager, whose response was: "the price must have gone up". When I told him that the price charged should be the same as the one when I made the decision to buy, which is by the outside board or it should be corrected he simply responded: "how about I give you 10 cents back", which is not even the right amount, because I also paid tax. The issue is not the 11 cents overcharged, but the manager's response and the way he handled it. Called customer service, reported the problem, was told that somebody would contact me within 2 business days, and that didn't happen. Now I wonder how many more prices on that board are incorrect and people are being overcharged and not have realized it and how many Jack in the Box locations are doing the same. It starts to add up. Beware.

I went to Jack in the Box, in Charlotte, NC, located on Sunset Rd- store #6827. The experience was very upsetting, the order was incorrect. We had 2 orders, we were in the drive thru, one car behind us, so I was asked to circle around the drive thru. When I got back to the window, the gentleman that was taking my order was very pleasant and professional (Julius), when he told the manager (**) the problem, she immediately begin yelling from the back, very unprofessional. Continued to argue with me word for word in front of customers and her staff, unprofessional. I then asked for her name, she said she didn't care who I call, she snatched the receipt from the employee and wrote her name on it. She told me it wasn't her fault that my order was wrong, it was very obvious that she was being racial as well. I will be contacting Corp office and I will never spend my money with a company that employee these type of people to manage and represent their company.

I work there before and now I went to try to get my info. change and guess what, the boss told me that she will get back with me because she was very busy but guess what, she didn't have not one customer. Why is it that us people do what we can when we use to work for Jack and then they can't help us back when we need them when we are not working for them anymore?

Montebello via campo. All the prices on the drive thru are incorrect. Once you pull forward an extra 20-30 cents is added! Told employee, was told they would change it. Till this day prices are still wrong.

The bacon sandwich commercial is EXTREMELY DISTURBING... Who wants to see cute pigs ready for slaughter???? I'm not vegetarian but I still don't want to see a pig advertising it's own flesh.

I was at the Keystone and 4th location 12/17/2013 and ordered 2 value drinks. I was given small drinks and when I complained, I was refunded just over 1 dollar. Less than the approximate 3 dollars for 2 small drinks and given no value drinks. I was asked to leave. I contacted corporate and I'm waiting on the district manager to call me. I wanted to call the police to report the theft but my partner wanted to leave without resolving the issue at the scene. Is this the way customers should be treated? Can I file a petty theft police report?

The manager at the drive thru demanded that all of my food was in my bag. I had to go inside in order to receive my food. She then threw it in another with a major attitude. I love to see this manager receive further customer service training.

As I was at the drive-thru to place an order, the Maria-asst mgr told me she could the police on me due to me asking her to wash her hands after I had saw her scatch her hair and nose. And she was touching dirty stuff on the counter. She was racist and because I was black, she threatened me for no reason. She continued to harass me and told me 4 times that she will call police if I didnt hurry up and leave, she refused to serve me. She was on the phone calling police for no reason. I went went in which I stayed directly across the street

I purchased a sausage croissantwich meal from Jack in the box in Bellevue, Washington about 4 weeks ago. Halfway through the sandwich I noticed three splotches of red on the bottom of the croissant bun, two of which I had bitten through and on was about 3/4" away from my bite mark. I immediately checked my mouth for any bleeding in the bathroom and found no signs of any blood. I returned the half-eaten sandwich to the counter looking for some explanation to what the red splotches could be, but they offered none and simply offered me a new sandwich, however I was no longer hungry.

I went in Jack n the Box with my two friends. we ordered our food and I forgot to order something. I asked my friend to purchase the item for me. I gave him the money and he gave me the receipt. Once we received our food which was given to us by the cashier who took our orderwe went to sit down.

I could use a little advice concerning the Jack in the Box located at 3493 McKee Road in San Jose. Would it be considered racial profiling to write on a sales receipt for food purchased at drive thru, "** Driver"? I'm not sure who or what agency handles these types of complaints. I called the Corporate Office for Jack in the Box in San Diego and spoke with a "Brian", and they want to fix this mess by giving me free food, this is not acceptable to me.