Jack in the Box Reviews

Unfortunately, I never had the chance to taste their taco. On Saturday, January 3 Jack In The Box advertised a TV special available until Jan. 6. The special was two tacos for $0.75. On January 6 I thought I would head to my local Jack In The Box at 11:45 AM located at Marlow and Piner Rd. in Santa Rosa CA. I was buying six tacos for myself, my wife and grandson, plus drinks. While parking, I noticed there was no signage for the special which brought some concerns. Upon entering the restaurant one person was eating, another waiting for his order, one Uber-eats type person, and one much older person standing in line. The person in line was also trying to order tacos. The female he was talking to didn't understand him. She called over what appeared to be the manager, a younger, shorter female. All three became involved in a very confusing conversation. I jumped in and said he wants to order the two tacos for $0.75 TV special.

First off we ordered the "GREMLIN MEAL" AND A ROOTBEER DRINK... THEY GAVE ME 2 TACOS, VERY LITTLE FRIES AND NO CURLY FRIES, ONLY CRUMBS AND I GOT A DAMN A COLA DRINK, NOT A DAMN ROOTBEER. And for them to be real quick to take my money but give me less than what I ordered and what I didn't ordered is bullshit..... not to mention the one tender when it was to be 2 yeah, bs.

Horrible customer service. No one comes to the counter or even greets customers walking in and they just stand in the back and the food is just plopped on the counter without announcing the order number. One employee was mopping right by the door when I was trying to leave, making it a slipping hazard.

I have never had to wait in line for about 40 minutes before getting to the order menu and then having to wait another 10 minutes for it to be actually taken. If I wasn't blocked in by the people in front or behind me, I would have definitely left to go get food somewhere else. I truly doubt that I will be going back again, even though it is the most convenient. I will be driving out of my way to get food in the future. The location I visited was at Hampton and Ledbetter in Dallas, Texas. If the option of Zero stars was available, that would be my rating.

I'm so sad that Jack in the Box put computers in front of counter. SO IMPERSONAL and rude. I may stop going after 30 years. Why do they have to cheapen their business. I will never continue using a business that expects me to go without customer service. Really poor choice. Also, the employees at these locations are rude and low class.

Rude lady at drive thru. I would never recommend. Skip this location. It’s the absolute worse place ever. She ignored me trying to order and then told me to go back around after she purposely ignored me.

It's been 4 days and still haven't received a call or reply email back. Regarding my refund for not receiving items. That I already paid for. Not only was my order incomplete. But my chicken was still frozen in the middle, got fries instead of curly, my tacos were a complete mess and dripped sauce every in my truck. JACK IN THE BOX PLEASE FIX THIS LOCATION AT 105 IN MONTGOMERY TX. IT'S ABSOLUTELY HORRIBLE. 💯

NOT going back to West 38th Street, Indianapolis.. Great service, just been good tacos, last visit they must have soaked them in spicy hot sauce for took one bite, gasped... Having had open heart surgery & suppose soon pacemaker, this is scary, DANGEROUS.. Long story short, I trashed them...

Sandwich was cook to order and delicious, the hash brown was deep fried in clean oil. Cook, cashier and manager at the store very helpful. The store looks clean. You can see that employees care about their work. I 💗 it…

This is my second time coming to this location, I was so disappointed. Customer service deplorable, no professionalism, cussing from team lead ** and 2 other female associates. No one had name tags, only the team lead. Food was cold except for the small tacos. It is with deep concern my question is why aren't staff members changing and washing their hands during cash handling and picking up onions from the cooler. I literally had to tell the young lady to please change her gloves because I don't to get sick! Jack in the Box was my favorite place to eat but I will never return to this located 441 E GENEVA RD #4226, Wheaton IL. My suggestion would be retrain the team, get a more efficient. This is a fast pace establishment. People should not waiting long time for their orders. Train them or replace the team asap. It's hurting the business.

Restaurant #1141. I wanted to treat myself to breakfast before going into work. Upon my arrival Michael N. and able served me the best hospitality that I received in a long time. Thank you!! It started my day to great!!

10/14/25, roughly 8:50pm, we swung by to get a bite to eat as we were coming through Warrenton, MO. This store (#4054) looked a bit shady as it was a bit dim and dark, but they were open. Used the drive thru and ordered. They had us pull up and they would bring the food out to us as they had to make the one sandwich we ordered. While waiting, I had to go use the restroom. The lobby was locked up even though the posting on the door said they were open until 10pm and it was just 9pm. I knocked and the employee came up saying the lobby was closed. I pointed to the sign posted on the window. He opened up and looked. I said I just need to use the restroom while waiting for our food. He seemed a bit irritated, but he let me in.

I told them I would buy food. I just had to use the restroom first. One guy was going to and then this female with brown hair told me the bathrooms were closed which was a lie. The female working should be talked to about this. It makes me never want to support Jack in the Box. 1300 Jensen Sanger California.

I was shocked, upset they actually could start making their chicken tenders so small. 😕Used all the time I found myself going to safe. Now you can get twice as much for half the price though no drive through. Sucks. I hope they go back to original size at least before I’m 80.

Joyce and Keila at store number 4836 was extremely professional. They were so kind. I will definitely visit this store again. The restroom was clean and had everything from tissue to soap and paper towels.

I walked into this Jack in the Box location yesterday and was greeted by Vanessa, who was super nice and welcoming and had a smile on her face the whole time and was very helpful and made sure my order was correct to my liking perfectly!!!

They keep advertising a monster box with a large mozzarella stick as an option for a side but they haven't had them in stock since this promotion started! Not once! False advertising!!!! They need to get this item in stock and stop lying about having this item!

I’ve been a fan of Jack In The Box since the late 90’s. It was absolutely one of the best place to get a burger along side Whataburger, and Carl Jr’s. I loved their ultimate bacon cheeseburger especially when they use 2 different cheeses, and it was real juicy. Something everyone loves! Now in Illinois for the last 10 years, they finally after all these years opened up a handful of Jack In The Box locations. I was looking forward to finally getting an ultimate bacon cheeseburger. The new location was real packed.

In light of a little bit of mix up with my order, management promptly addressed the situation (really minor/ curly fries instead of regular) and resolved it quickly and very kindly with no hesitation. Excellent customer service!

Double Bacon Smash burger, one Bacon strip broke in half, poor customer service. Highly advise to go elsewhere to food, at this point gas station food is a better option!! Staff is unmotivated to satisfy the customer that keeps this place open and wouldn't advise FRIEND or FOE to WASTE their money here!!!🤬

Went to Jack in the Box tonight. Was asked to pull forward and wait to only get melted milk shakes and cold food literally cold as a corpse. Completely unacceptable and not ok. We spend our money at these places to save ourselves from the work of having to do ourselves not tonight!

The only reason I put 1 star because had to put some. We went to one in Walker La to order their 4.49 meal. It came up to 5.49 and when I ask the worker she said it’s not her problem, that’s what the price was. I said it shows on billboard at road and on door and window and she still said it’s not her problem. So I say that’s false advertising

They only deserve only #1 star. They take more than 20 minutes for a single burger and the burger it was cold and looks like a child make. The employees couldn't let me know that they were delayed on the food, I had to get their attention by beeping them so that they would tell me that they didn't know why they were behind. Poor service.

The Jack In The Box Located On 10th avenue in Caldwell Idaho SUCKS! Today is September 27, 2025. I went through the drive-thru about 10 p.m. It took 20 minutes just to get them to take the order then after I gave my payment I was given no receipt. Not realizing it at that time I left. Got home. Found out they totally made my order incorrect. I went back to the drive-thru. And to My surprise the lady who just started her shift was Very Rude. When she asked for my receipt and I didn't have one to give she just laughed, It is My Belief that they don't give receipts out to verify purchase because they are Ashamed of their poor quality of service. I have a debit card receipt. That shows I did make my purchase, and truly have no desire to buy food from such dirty rude people and have every intention of telling everyone how awful this Location is and to avoid it if they expect nice, friendly service.

I have never seen a bad taco until going to Jack in the Box. Lots of people were there so we went to try it and ewwww…. Look at this grease bag…. Our family decided to go to Taco Time after this and would recommend it highly. At least we knew what was inside. I hope that Jack in the box decides to improve their product quality and until they do I will not be coming back.

Your tacos look very nice on the commercial but at the restaurant's in Central Texas the Jack in the Box tacos do not look that great. Not even close to looking that good. Thanks customer in Waco Texas.

Ask for jumbo platter sausage and they gave me both, I only wanted just sausage and got charged more. All fast food restraunts need to listen to the customer. This place never reads back orders. Very disappointed.

You know what I think would be totally rad if y'all made a Churro Shake, so basically like a fried ice cream shake with like little crunchy bits on top! Bombness in the making! Thanks 😉 I also just discovered the tiny tacos, the loaded ones. I don't know why I didn't try them sooner, but they are probably my favorite thing on the menu.

I stopped and got a breakfast sandwich and the eggs were overcooked and the sandwich was smashed so bad it didn't look like a croissant sandwich. I paid 15.00 for this. It the point where the food is getting worse and the price is getting higher.

The Jack in the Box that open in Plainfield Illinois, has tacos that seems to be microwave-dry. I'm unhappy with the quality of the one I have out west, they are nice anc crunchy. Please fix the issues in Plainfield, Illinois. Thank you.

Check your order before you leave. If you order and a second later you are handed your food... it's old!!! Get ready for food poisoning. Call the health dept. 'cause Jack in the Box won't answer. Stop giving than a chance.

I wish I could give them 0 stars. I ordered my food took a hour to get finally get and it's the wrong food. Everything was cold. I called up there he acted like it was my fault. Tried to put the blame on me and hung up on me. That place has no clue of what they are doing and customer service they don't even know what that means. He really tried to tell me it was my fault they messed up. Will never eat there again and.

If I could give 0 stars I would. Went to the new location in Jeffersonville, IN. They brought our food and as I was about to grab some fries, saw a long black hair in them. I mistakenly threw it on the floor, wanting it away from the rest of my food. My husband went to the counter to ask for some fresh fries. The manager's response "bring it to me." My husband told her I had thrown it on the floor to which she said "all my staff have hair nets." Even though the lady who brought our food not 5 minutes prior was standing in the kitchen area without a hair net. It was obvious she wasn't going to replace the fries. Completely baffled that someone in a leadership role would behave the way she did and especially over an order of fries. Will never go to Jack in the Box again. The photo was taken on the way out of the staff wearing their hair nets in the kitchen.

The egg rolls were delicious and hot. The burgers were tasty but my chicken sandwich had very little sauce. Tons of lettuce though. Would not order chicken sandwich again. The tacos were exceptional. Very very yummy.

The Jack in the Box on 805 W Manchester Ave, 90044, mad nasty. I ain't even saying this to be mean nor funny. My mama had gone to get us something to eat real quick, and while she was in there waiting for the food, she spotted one of their nasty employees eating her food, clocked back in, put some hand sanitizer on, and started making our food. That trick ain't even common and expected decently to wash her hands, and the worst part is the lazy-unprofessional manager ain't even doin nothin. Just standing there lookin dumb as if she don't know what's goin on.

Order the 12 taco party pack through Uber Eats at the Jack in The box here in Houston Texas 7525 eastex freeway store number 3615. When I tried to get in touch not only with Uber eats but the store as well they would not pick up the phone. I feel that it's very sad how they get customers to place orders do they apps and our food doesn't get delivered the way it should. You would think they would have a little bit more respect. I am very disappointed of getting cold food. The tacos did not look like the ones I was supposed to get. Not a happy customer.

Betsy was very helpful. She was a pleasure to speak to. She helped take my order and made my experience at Jack in the Box a pleasurable one. I would recommend this jack in the box to friends and family.

Went inside on 40 Dover Rd (8/24/2025) to order 2 spicy chicken biscuits with cheese and and egg. The computer would not let me specify exactly what I wanted. I asked one of the worker could he assist me, so he tried. I told him that I wanted my eggs a certain way, because I didn't like fried, so he inform the guy that was prepping the food. They guy told me it was two different ways he did the eggs. He said cracked on the grill and another type of way, so I said on the grill, not knowing it was fried eggs. He didn't say it was fried even after I told him I didn't want fried. Then 20 minutes waiting till he got everybody else orders out including the people came in after me, he then told me he didn't have biscuits. The cook (I assume) then ask me if I wanted a refund. I said no because I've had bad experience with having money refunded back on my card. So I told the other guy that assisted me first to tell the cook to put them on buns.

Drove into drive thru no response on speaker. Then drove up to window two employees seen me drive up and kept on what they were doing. Never acknowledging I was there. I sat there for 2 minutes no response. I drove off. It's a 25 hrs drive thru and this was at 6.25 am.

This location and all their Woke Adolescent Children Employees should be the prime example of why all of them should not have any job when it comes to having to deal with the public. EVERYONE at this location needs to be fired.... These Adolescents don't listen to the Customers and are simply not paying attention, and hence, get your order wrong 40% of the time.... PLUS, no one needs a gallon of Mayo and Ketchup on their sandwiches which of course ruins the food.... ALSO, what ** keeps putting the employee that barely speaks English on the speaker taking orders at the Drive Thru?... Then when you confront these problems to these children, they become offended and start yelling at the customer because these adolescents are not able to handle any kind of complaints or criticism....

Even though it took us 2 1/2 hours to eat on the grand opening day, it was WELL WORTH IT! We totally get it - a grand opening = CRAZY crowds! Some folks complained for no reason other than bein' ignorant to how grand openings go down 🤷‍♂️. There was a line OUTSIDE the door and a line IN THE STREET for the drive-thru... but JACK IN THE BOX SLAYED! 👏 Their customer service and food distribution with THAT many people was BETTER than what most McDonald's and Burger Kings can handle ALL DAY, every day! 😲 ## Shoutout to Erik ** & the Crew! Big ups to Erik ** and the whole Jack in the Box team for rockin' the grand opening! 🙌 As Texans, we're stoked there's a Jack in the Box within an hour's drive - we'll be back! 🚀

Countryside, IL lobby closed Sat 8 PM with hundreds of walk-in customers turned away. Ex: mothers carrying child under umbrella in torrential rain storm turned away. Website says lobby closes at 12 AM with drive thru line over a block long.

The staff was SO petty, I was trying to speak to them. I do know english but it's not my first language, I have a heavy ** accent I guess? They took so long just for 3 combos. When I spoke they kept saying "What are you saying??" With a dirty look. I asked for another worker, they were also fully english and yet they understood me. I typed what I wanted on my phone even and that worker from before was just rude for no reason. The food was good, I got it for my son and daughter.

I’m not the type to write reviews but this is simply so unacceptable. I found a good piece of hair in my food. I’m talking all my food. To say I’m pissed is an understatement. They should be more careful with their hair getting in the food. I have no words to describe how incredibly disgusting this is and to think I was about to bite into is. Just sickening.

I visited today 8/2/2025 the Jack in the box located at 1500 SE 82nd Avenue, zip 97086 around 12:20 to 1:30 pm, not sure, they did not give me the receipt. I decided to go inside the store to review the menu, but nobody put attention or assisted me with my order, it was only one lady working with the headset and drive through orders. I asked her if I need to wait since I was waiting inside the store with no attention, or I need to take my car and drive to get my order? I noticed that she was working with no help, almost crying she apologized to me, the lady who she was behind the kitchen preparing the orders was very upset with bad attitude, and she did not want to help with the orders.

Sucks! Burger were good. Onion rings cooked way too long. Only half of them could be eaten. Curly fried, OMG!!! Got the crumbles of the leftover batches. Hard, and could not chew them. Chipped a tooth. Drinks as well, were good. It was around 11 am when we visited there. It was a to go order. Don't know what is going on. But, I guess more lazy ass teenagers.

I was at Jack in the Box yesterday. Sunday July 21st when I saw an employee screaming and yelling at the top of his lungs. He was irate and disrespectful to the customers. An older lady told him to please calm down and he yelled back, "I don't care about the ** customers." It was so bad that they had to refund everyone's money because of it. I gave it only one star but it doesn't even deserve that.

I recently parked at a local Jack in the Box to place an online order on the app. It gave an address but not the city. I was on the correct street but not city. I placed my order, drove up, but they didn't have my order. I just ordered again. I tried to get a refund on the app, but it works in such a way that you can't copy the order number that you see, and you can't leave to look things up, because you start over again each time. Not well thought out.

I rarely leave reviews, but my experiences with Jack in the Box have been consistently disappointing enough to speak up. The customer service is some of the worst I’ve encountered in fast food. Employees are often rude, inattentive, and seem completely disinterested in helping customers or correcting mistakes. On multiple visits, my order has either been completely wrong or missing items altogether sometimes both. Whether it's forgotten fries or the wrong sandwich, it feels like quality control and attention to detail are completely lacking. What’s worse is that when I try to address the issue with upper management, I'm ignored. I have put a complaint in and was told I would receive a call and never did.

I am disappointed that Jack in the Box would discontinue something as delicious as the Jackadilla. I am hoping that they bring it back in the next two months. I have no idea who would have had a problem with it.

Placed an online order, arrived at Jack in the Box about 10 mins later, sat in the drive thru line for 30 more mins because it was after 12, finally made it to the drive thru window, tried giving me the wrong order, pulled around front as instructed and am still waiting for my food. It’s been an hour since I placed my order. An hour… Never go to the Jack in Box on Sw Hk Dodgen Loop in Temple, Tx. This is the worst ran fast food I’ve ever seen.

I had to share this. Tonight I purchased an order of barbecue potato chip seasoned curly fries. So good... While eating them I realized that the seasoning was more of a dip and not a dusting of flavor. There was some of this barbecue potato chip seasoning in the bottom of the container it comes in. So I lifted the piece of bread and proceeded to pour it out on my burger. SCORE. YAH IT WAS GOOD. You should try it. There are other flavors also, there new seasoned curly fries are good. Especially on a burger... Yummy.

The grease needs to be change more frequently at the Woodforest Jack n the Box. The food quality has gone down the curly fries were burnt, the chicken patties were burnt and the taco shells were nasty, soaked in burnt grease. Woodforest Jack n the Box needs to put forth more effort to give customers a better quality of food for the prices they pay. Do Better People!!! No More Burnt Grease Cooking Please!!!!

For them to stay open 24 hours, they continue to give you old food and the fries taste like they’ve been sitting out all day and preheated with old grease. This has been my third time coming to this establishment after 11p and my experience has been terrible each time. Three strikes is all it takes..

I have ordered tea 3 separate times only to get the wrong tea. I throw it out. Will never recommend or buy from Jack in the Box ever again. I spend $15 and just throw it all away and no reimbursement.

I went in to grab a burger, then decided to get a Southwest Salad with an XL soda. The girl at the register tried to charge me 26.00 for it (9.50 over). For a total over 25.00. I handed her 2 20's and then I asked her how it totaled so much. She didn't know! Then she tried saying that she gave me back 20, I said "No, you didn't give me anything, look in your drawer, the 2 top bills are wet as I pulled them out of my bra. The Manager came over and fixed the problem, only to have Security come to my table accusing me of shorting her 40!!! I walked up and then the Manager said that she was wrong! So, they decided to accuse and embarrass me before they even knew... I will NEVER order anything from them again.... This is not to mention that my burger was cooked to shoe leather...

Yes I went to this location Earl Rudder Bryan Texas. This was my 3rd time. First 2 times a really friendly. Employee that took my Order was so politely repeated my order, had really good customer service. Her name was Clarissa. Took my order to my table when it was done. I went again, this employee Zarriyah rude, not friendly at all. As I was walking to my Car I noticed some employees 2 males out in the dumpster. I passed thru the dumpster and I smell Strong odor of pot. That's not nice of them going back to work high.

I will never go to your restaurant again. I waited for 30 minutes and never received my order. I asked for a refund and the cashier said it was processed and it wasn’t. When I pay for something I expect to receive it. I will never recommend this place to anyone I know.

The worse meal received. The Nashville popcorn, was all grease and batter. Plus no curly fries served. They are false advertising, drive thru shows fries 4 box and combos. Management refused to clean up mess.

I’m not one to rate others.. However, this Jack in the Box #4366 on Mission Boulevard, Fremont, CA, was so bad that I felt I must say something. When we finally got our order and reached our destination to eat, the one order, Jumbo Jack Combo, looked like the hamburger itself had been half eaten! Maybe they dug it out of the garbage..?? We didn’t order curly fries, either, but that’s what we got. We couldn’t understand a word at the drive-through plus couldn’t read the completed order because the screen was so dark. By the time we noticed any problem, we were gone 10 miles away and commute traffic was awful that Thursday afternoon. Sure won’t go there again!

I wanted to try something new and this is what I get? Some slop. I also Waited 10 min for this? What the hell is this honestly. It’s not popcorn chicken, what a waste of damn money. What a waste of damn time. 😒

We were at store #419 yesterday (Castro Valley). My mother-in-law left her purse there and went back a while later and they had the purse behind the counter. WE appreciate their honesty. We just wanted to recognize them for this. Thank you.

I’ve been to the recently opened Jack in the Box in Texarkana, one car in front of me! Server Ashanti, date 3/11/25 time 810 pm, no one came to window when I pulled up, 5 minutes left a female opened window told me price, and shut window. Got my milkshake out with no straw or spoon, waited another 3 minutes. Gave the food. They didn’t say thank you or nothing! The tacos were terrible, bacon cheese burger ok, loaded waffle fries ok, best thing the milkshake! The service was terrible, happy about the shake.

I have 2 Jack in the box restaurants near my house but they completely suck. I have to drive all the way to the one in Rockwood Oregon to get the sourdough jack that I used to get 3 times a day plus what my employees want I got the meal, I spent about $300 a week. Then everything went down hill and God forbid you have a complaint, just go and order the sourdough at the 2 restaurants in Gresham, then go to Rockwood Oregon and order the same. It's really sad because I used to spend $1000.00 a month and I loved every is sourdough meal I bought.

On Saturday, February 15, 2025 @ 3:50 pm. I had ordered a Homestyle Chicken Ranch Combo at the 1602 W University Dr, Edinburg, TX 78539 Location. I want to share, I am bilingual; I speak Advanced English and Advanced Spanish. When I got to the window, before paying, I realized I had a coupon and asked the female crew member in English, if it's too late to apply the coupon for two Homestyle Chicken Ranch Combos for the price of one, that I wanted two combos instead of one. She said it was not too late, and asked me to park at the front, that she would have my credit card brought out with my food. She seemed to not be fluent in the English Language, but never asked me if I speak Spanish; she never repeated back my request, when I took one of the combos to one of my friends at the hospital, I realized she charged my card twice in the amount of $12 and instead of 2 combos, she had placed 3 combos in my bag.

Jack in the in Eastmark should not be allowed to advertise open 24 hours since they are not open and they should have a training for employees that trains them on Customer Service. As they are rude when speaking to customers. This has been on more than one occasion and will not be returning to this location in the future. Apparently all their locations are the same horrible service and not open 24 hrs.

I always eat at JITB. I hardly order online and this time I did for me and my mom. She doesn’t live with me. My sourdough burger came without condiments and looked like someone ate most of my fries! I've been using app to complain online and said they would contact me. It’s been 2 weeks or more. I want a refund!

I notice after they go outside to take customers their order they have their gloves on that they handle the food with and after coming back in touching the door to open it they don't change their gloves. They go right back to handling the food transferring more germs to people food. That's nasty. This is the one in Bryan off Hwy 6 and Rudder frwy.

Again!! I have tried to give Jack in the Box on Philip St. in East Dallas another try, Again it’s the worst fast food ever!! I had 2 orders, one mine and the other my daughter's, both orders were cold like the food had been sitting there, I called multiple times. No answer, my daughter is actually on the way back there for her order!!!

I've been going to Jack In The Box on Southern and Mesa for over a year, and have until recently not had bad experiences. Previously food was always fresh or at least near fresh and hot. I hadn't been there for a few months due to diet restrictions, but started going back this month and my last three visits was very unhappy with the food and the service. It seems that they've changed their fries to a thinner version that gets colder faster and the employees just let them sit in the Hot Table hoping they'll stay warm enough.

I usually like Jack in the Box like the jumbo jack or sourdough jack but I tried the smash burger today and I’m sorry I was not impressed. I’ll still go there for the other two but never smash burger or tacos.

San Carlos California Ordering at drive was ok get to the window after paying with no cars behind me they tell you to pull over and wait. They will bring out the food. I ask can I get extra buttermilk sauce with the order. She (the Manager) said ok. After waiting 20 minutes for the order the manager finally brings it out. She only brings 2 sauce. I ask her, "Can I get more sauce?" She says, "Can you come inside and get it?" I told, "If I wanted to go inside I would have. That’s why I asked you for extra sauce." She has an attitude. Not the first time this stuff happens there.

I was visiting family in Denham and thought it would be nice to swing by Jack in the Box on our way back to Alabama, especially since we don't have any by us. I was running a bit behind, so I ordered ahead while I was getting gas, that way I could just grab it and go. I ordered a couple ultimate cheeseburgers for my husband, and a sourdough grilled cheese and curly fries for me. About 10 minutes later I'm in the drive through getting my order, so far so good. I get back on the interstate, reach into the bag to grab a fry, and I get a straight, old fry. Okay, no problem, must be a couple for mixed in. Reach for another, same thing. Not only were they not the curly fries I ordered, they were definitely old.

I was in the one in Texarkana and there was a young man that came in and his pants were down to his knees, I don't think people want to see anyone's ** so please have them pull them up. I will not return if this is not addressed.

I ordered Sourdough Smashed Jack Combo online. I barely ate anything. It was gross. My hamburger had no taste. Only tasted the pickles and bun. The French fries are made with old grease. Only thing that was good was my unsweetened iced tea. I paid over $13.

I’ve had my last visit to Jack-In-The-Box. I ordered their breakfast platter. I said no hotcakes or French toast sticks and no hash browns. I’m a diabetic. I can’t have starches or grains. They turn to sugar. I asked that they withhold those. Instead, they gave me French toast stick and No silverware. I had to eat my eggs with my fingers. We were traveling in our car. I’m done.

Well, I didn't get chance to take before, just after, I figured that should say a good bit. I have been many times, but tonight 12/20/2024.. 5:45.p.m..let me tell you..them gals in there put their foot in it. I had butter on biscuits, cheese on top of mac. I mean cheese to stir in..and..HOT..CHICKEN..still hot when I got home ya'll....tonight was a night to sure nuff write this review for..I usually don't..but those workers deserve recognition tonight... I appreciate you!!!

I just told them I wanted a breakfast sandwich and instead, I got of piece of toast with spray cheese on, worst thing ever had and overpriced Jack is bad, do not go there. I was so excited to go to Jack in the Box but then was so disappointed. It is really bad overpriced food, do not do it.

The service was fine. However, I paid nearly TEN dollars for 1 Supreme Croissant and a large mocha iced coffee. The coffee was really good. The Supreme Croissant was SO not worth the money they charge!! I used to love those things, but I wouldn't order much of the time as they were a little expensive for my single budget. So, I splurged yesterday. It was miniscule, dry. I LOVED the mayo onion sauce they used to put on there (and the sourdough jack) Now it has nothing on it and very little ham, bacon or cheese. The much cheaper Breakfast Jack is better (though still dry).

11-4-2024. Today I visited #1501 Gilbert Az. Jaun was very attentive. I asked if he was the manager. He said yes was. Then I said, "Oh ok. I like to discuss my company." (Verbal miscommunication between Jaun and I.) Then a woman showed up. Name badge slightly covered. I said to her, "Oh hi." She just popped up. No mention of name or she was a manager or not. I said, "I like to make great reviews." I said, "With a 36.05 cost I'd like to write a review for this meal."

I used to work for Jack in the Box, so I know what the product should be like… I have been seeing the tv commercial for the Onus Jack $4.99 deal and decided it’s been a long time since I’ve had a Bonus Jack. I got all psyched up to get one.. BAD MISTAKE. WASTE OF ADVERTISING DOLLARS. This was the worst order I have had at any fast food establishment. Sandwich was soppy. Bun was HARD. Literally hard as a rock. Lettuce was wilted, what there was of it. French fries were bottom of the French fry holding area, cold, dried out and a few were were actually crunchy like potatoe chips. How long did they sit under that heat lamp!?!? I decided to take my sandwich apart and, swear to Jack, there was a black little weevil type bug on my bun!! I have always given JitB big thumbs up but this CRESCENT CITY CA store was the pits. DISGUSTING food. I will not go back there. I was NOT given a receipt. Order: Bonus Jack, Small Fry, Root Beer

Visited store #8314 in south Everett off 128th St, just east of I-5. We use to live there and visited it all the time. The 2 Jumbo Jacks were fine, as always, but the decor... They have removed everything except some tables and chairs. The wall art and fake(?) plants are gone. Bare floors, which is normal in fast food places, but not always. It's so cold in there and uninviting that it's apparent they really don't want in-store customers.

Your Jack In the Box on Victoria Ave Ventura. Address 1900 or 2000. 4 pm Wednesday October 30th. Lazy people. Worst customer service ever. Counter. Walked out on them with two other customers..Hire new people that are worth $20 an hour. Never again. R.L. **.

Cold food took forever to get delivered. Had to microwave my burger and fries. Didn't receive any straws for my milkshake or soda. Big thanks to Laredo Tx .... Jack In the Box.

This burger is so good. They got everything perfect just how I wanted it. This is nothing like McDonald's. They would have not listened to my special extra pickles request at all. But Jacks? Oh no. They did the best job ever and got everything perfect. Thank you so much 11/10.

I am upset all the time cause I don't bring food to work, I love my pickles, and I hate wasting money. Whenever I ask for extra pickles, I GET ONLY 1 EXTRA. AND I GET CHARGED 15 CENTS FOR IT. EVERY. SINGLE. DAMN. TIME. I would rate this a 0 stars if I can.

I tried Jack In the Box for the first time on 10/22/2024. I ordered a spicy chicken sandwich. Which was burnt like they tried to recook it after it was already cooked. The food was stone cold, even the chicken was cold.

I have been a customer of JITB since 1978. Or there about. I’ve been a faithful customer forever! My high school years were plastered with JITB! And the chicken supreme was not only my favorite. But a whole bunch of my friends!! Why on God's green earth? Would you stop selling that?? Your tacos, the chicken supreme, and the onion rings! Are, Jack in the Box!!! The best thing you can do is fire the person who suggested that! Bring back the Chicken Supreme! Sorry sir, but he or she had to go! Thank you.

9/30/24 I visited Jack-in-the-Box on Marina San Leandro. Order through drive-#151 Emp. Lizzeth time 8:36 am. I ordered a number 22 combo such as croissant. Upon arriving at home and open my order, it was not a croissant, my sandwich with me with the hamburger buns. I was not made aware they were out of croissant, bread, or given the choice to order a different item. Unsatisfactory.

Went to Jack-in-the-Box today, September 17, 2024 at 7:37 PM. I ordered two sets of the tacos for 169 and had a coupon for free curly fry. Bad service. Dried out food. Called the store with the number that’s on the receipt, 409-948-1481 and it just ring ring ring. Called six times so then I went to Google and search the store and called the different number mailboxes for. So disappointed in the service that I got and this dried up as food that I got to upload a picture.

My local Jack-in-the-Box has started asking you to pull forward or pull around and they will bring you your food even when there’s nobody behind you in the drive-through. If I wanted to have my food come outside and walk around the parking lot I would do it myself.

I had stopped going to this location because of the poor service. I was told that it was under New Management and that service had improved, but still they got my order wrong. I will not be going back, the service was terrible. The food was terrible and they did not include everything I ordered. I do not recommend this location at all.

They have raised the prices to a ridiculous amount almost 20.00 for a combo probably not going back McDonald's from now on or Dairy Queen. They priced them selfs out of it as far as I'm concerned.....

The Jack in the Crack in Cherry Valley Calif isn't too bad in person, there's some weird types around, but the service in the restaurant isn't too bad. Do not order for delivery thru their awful app. They don't care about food quality, accuracy or customer service. They don't issue refunds or apologize for missing items or food items appeared tampered with. Very expensive fees, and the 'app' is a joke. Will never order delivery ever again. Some locations aren't too bad but this one is a rip off.

This was at the Puyallup, Washington JIB - at 705 Meridian, near the South Hill Mall. I’d do a MINUS 5* if I could! I hate doing the drive-thru, so I went inside to order a quick lunch. Epic fail! Nobody at the counter, so I waited. One person walked past behind the counter - and did everything they could to avoid “seeing” me. No greeting, no explanation that someone would be with me shortly, nothing! Not even a slight smile! I continued to wait. When 3 minutes had gone by, I started making some noise with my keys, hoping to attract attention - maybe from the fry cook who was in clear view?? No luck. I left at the 5 minute mark and went to Burger King down the street - where I was greeted promptly, with courtesy and efficiency. Thanks, BK - they can stuff Jack BACK IN THE BOX and toss it in the garbage. It’s BROKEN.

Ordered breakfast croissant. Daughter ordered French Toast combs. Both orders PITIFUL. Everything smashed. Croissant less than 1/2" and soggy especially hash browns. Caramel iced coffee too strong and bitter. Lincoln CA egg dry and scorched.

I did a doordash order to be picked up by me at the Jack In The box and because I had to wait so long they were willing to compensate me by adding an additional sausage patty to one of my sandwiches, and since I messed up my own order not remembering to say no bacon they offered to compensate me for my mistake, I did not accept this offer as it was my mistake but the fact that they were willing to offer me such compensation shows amazing customer service, everyone knows fast food quality isn't always the greatest, so where fast food companies really need to make up for it is in customer service and they do exactly that.

I have been going to Jack In the Box for over 50 years. Love the tacos. Until today. I asked for no sauce, which they left off, but I didn't ask them to leave off the meat & cheese. A taco shell with lettuce is not a taco. Also, after asking 3 times for mild sauce they gave me hot. Saying goodbye is kind of like losing an old friend. Next time my taco fix needs fixin' I won't be going back to ol' Jack. I was just asked to add my receipt. I took 2 pictures but it said it was too large of a file. Go figure. 5/23/24. 2:37:30 pm. Olga took my order. It won't let me add a photo of the pathetic taco either.

Well I'm getting pretty tired of their tacos. They never have anything new on their menu and when they do it's exceptionally good like their Patty melt. I would run in there almost once or twice a week and then they discontinue it, the same with their fish and everything else that's good. That's what I hate about Jack in the box. Their menu is getting old again I don't go there anymore.

So expensive!!!! What the hell happened? Why is it seven dollars for a jumbo jack that used to be three dollars a week ago? Why did they want four dollars for one egg roll? Why do I have to spend over half an hour in line and there’s nobody ahead of me and why are the employees so rude when I asked them how much longer? Then they Don’t respond to me. The prices are out of control! I can no longer afford to go there.

At the Highway 288 & Reed Road location, on May 5, 2024, I paid $16.01 for my purchase but they charged my gift card $21.15 for my purchase; THAT'S STEALING. I called the gift card company and they told me I had to wait until May 19, 2024 to get the refunded amount. That's not fair or right. I am never going back to that location ever again and they gave me regular fries instead of the curly fries that I ordered.

When I was younger me and my family went to this restaurant and just a little while later I started throwing up and feeling bad. Ever since then I never go there. I'm 16 now and now I live in Sumrall MS away from this horrible place.

Good marketing I guess. I bought into the "New favorite" smashed burger lie. $11.00 JUST FOR THE BURGER. And it was the same old same old. Absolute garbage. Not even worth it if it was .99 cents. But $11.00? Get outta here.

I was eager to try this new burger. Although I am not a regular Jack Customer or any fast food chains I do like a “good burger” from time to time. This new Jack Smash Burger delivered! It was exactly what I love in a burger. All of the ingredients from bun to everything inside and the patty was perfect.

Jack In The Box Caldwell location. Extremely rude, long wait. I don’t mind waiting in line, but when you are treated like an inconvenience when pulling up to the window is unacceptable. I will never go there again. By far the worst service I’ve ever received. When we arrived home Sandwiches were smashed. That store needs a redo. Very Unhappy Diners.

9970 Kennerly Rd. St. Louis, MO. Visited 2-24-24, 9 pm. I order 2 tacos and 1 breakfast Jack. At which time I was informed they were not serving tacos or breakfast Jack's tonight. What the! How do you even stay in business!?!?!?

On 2/15/24 I placed an order on their app, as I usually do at least once a week. I place the order and get confirmation and my card was charged. I get to the store and they have a sign on the drive thru speaker stating that the store is closed due to being short staffed. I pull up to the drive thru window and no one is visible in the store, but I was still charged for the food anyway. I have tried contacting their website to get this corrected and have not received any response nor have they refunded the money I was charged.

Completed order fine, even with crazy prices. Had to wait for 20+ minutes cause the shake machine line wasn't frozen. As I wait, numerous orders are made and given. At that point, just tell people no shakes at that time due to machinery difficulties. Shake wasn't even frozen when I finally got it, just thick milk with whipped cream, which I asked for none.

I went to the Jack in the box in Gold Canyon, AZ. I ordered a Buttery Jack, Ultimate and a some poppers. First off the poppers were almost cold, the cheese wasn’t even melted. The burgers are way overpriced for the quality. They are not gourmet burgers but they are priced as such. I was very disappointed with the order. I don’t think I’ll be going back. There are better burgers out there for that price!

We went to buy tacos and order 20 because we’re a big fam and they said that they had run out of tacos. When we pulled up to the window they were just standing there and laughing. They even offered sauce but didn’t give us tacos so why offer.

Ordered 2 tacos, they were disgusting. They smeared some kind of meat substance on a third of taco. Cheese spread, not real cheese and enough onions to choke a horse. Nasty tasting, nasty looking. I WILL NEVER GO BACK. You have been warned.

Went to Jack In the Box for a late dinner. Ordered the Sour Dough Jack. It was terrible, it must have been sitting for hours, cold, dry and so were the fries. Never going back, I get the same ** food wherever I go.

I went to the drive thru to order and did not get my receipt (watched her throw it away). I asked for my receipt and when I got a copy it had a donation on it. I did not authorize. I then went into the store and the person gave my money back to me from a Fanny pack hanging on the wall with no questions asked. Definitely have a scam going here.

After the fire, the Denison, Texas Jack in the Box done a complete remodel. I decided to try their online app. When I got back to the car I checked the bag and I didn't have any chicken nuggets I ordered. I went straight back into the store and the associate told me I would have to go through the app to get my refund, as they didn't have the nuggets in stock. After four app submissions, a letter to the manager and now two months later, I have yet to hear from either. Jack in the Box is not worthy of the one star.

I went at the 7217 Mission St Jack in the Box today, I've been standing there right at the counter for 5-10 minutes and none of the three crews there attended to me as if they see no one.. No one ever say anything as simple as hi or hello, I said hellooo twice and still no one approach me as if they don't hear anything, and one of them actually is just chatting with another crew.. So after few more minutes, I walked out and decided to go to Taco Bell across the street and there I got the food I choose instead. So I say poor service or should I say no customer service at all...

Went to Jack In the Box on northwest blvd. To eat with a friend. My friend ordered a burger. It was soggy and they forgot lettuce. My friend asked for a slice of lettuce. The girl employee was rude and there was a guy outside smoking pot while working. Bad service bad attitudes. Will no longer be eating at Jack In the Box.

The most unprofessional crew I've ever seen is at the Jack in the Box in Spokane Valley on Pines. They closed this place constantly. Left and right come up with stupid excuses why it's closed. Tell you it's 5-10 minutes, you come back 20, 30 minutes late and they tell you another five, 10 minutes and they give me another damn excuse. I'm tired of coming to this one coz it's pointless. The crew does not stay clean. The places gets filthy and they don't even dress in uniform here. They wear sweats and shirts and whatever the hell they want but the coffee closest place down just to stand up behind it and smoke cigarettes and Garland is what else is smoking in a group off. They're costing Jack in the Box so much money. It's not even funny.

One night, I was starving and I was going home and I decided to stop at Jack and order but the ladies said “they didn’t have no meat” BUT I KNOW DAMN WELL THEY DO. They did not wanna turn on the grill because they were gonna close in 40 minutes!!! LIKE?? What.

I went to Jack in the Box, I waited in line for a while just for them to tell me their systems are down. I told them is there any way they could take payment, say no… They gave me free food. I’m not mad that they gave me free food and long wait. I’m mad that the employee were handing out free food. As a manager of a restaurant inventory loss is really bad. I’m more upset that the employee are walking all over management and handing out free food.

The ** supervisor told me their dining room was open 24/7 on 1st visit. She told me to come back INSIDE instead of drive thru. She is lacking in English. Since the 1st order in error I drove over in the midnight hours. Long lanes, people backing out to leave, a nightmare. My back of food fell through because they put my veggies in paper bags. I walked it to drive thru window and handed the mess to ** Boy. Day 2- I walk in. ** Female instantly gets uppity. I shut that down quickly reminding her that I am the customer, error on her part, then began to slowly explain how to fix my burger. Then she begins speaking about me in Spanish to her co-worker. WRONG.

My kids wanted some Jack-in-the-Box early but I guess when I went to the window drive-through, they said they were closed because it were doing something with the system. No excuse at so ever. Poor management.

Went to Jack in the Box drive thru on Fremont Blvd in Fremont California. Ordered a spicy chicken sandwich. While waiting for order the employee at window was scratching his filthy beard. Chicken was orange inside and tasted like bad curry. I have been going there for over 50 years. Never again. This was not first issue with quality and service there. Gave them a chance, never again. Shame, because I loved their onion rings. Burger King from now on!

The time was about 2:00. My friend and I stopped at the Jack in the Box in Commerce City, Colorado. We order 5 chicken strip meal, two tacos and an a small fry. We get our drink with no ice and it is warm. Three strips and two bags of fries. No tacos! They wouldn’t do a refund or give us the food ordered, because we didn’t have our receipt. Never eating there again.

This store should not be open. It stinks and food makes you sick. The management of this store is heavily rude. They touch the food with hands. They are always harassing people and thinks it's ok when it's disgusting, horrible food that should never be tolerated.

Jack In the Box always gets my order wrong! Today I went there and I said I want curly fries and mini LOADED tacos, I was very disappointed when I got home to see that the tacos were not loaded and I was even more disappointed when I saw that a lot of my fries were not curly. I found about 6 curly fries then the rest were regular fries. Then on June 7 I ordered a burger WITHOUT mustard, then as you can expect I looked at my burger and there was mustard, I have a lot more stories but then this review would go on forever. It is my fault from ordering from Jack In the Box because they always get something wrong.

Worst Customer Service. I made a mobile app delivery order, and they delivered a wrong order. Worst than that, I called the restaurant and talked to the manager and she was like "yes please come and we give you free meal". I made it clear if I could come I wouldn't have ordered delivery in the 1st place. I only had 1 hour of lunch break & wanted to have lunch. I've asked them to just fix it and sent me my order back, she didn't even bother to help me & she kept saying I can't do anything. And at the end, she just hung up the phone. Rudest person I ever talked on the phone. Maybe it was my mistake to order from Jack in the Box.

Ordered online 3 weeks ago. when I got there (Battle Ground, WA), woman tells me that they don't have milkshakes which I've already paid $4.99 for. she doesn't offer a solution. I ask her why she won't give me the $4.99 back and she says I have to contact the Jack in the Box app. I do this and nobody ever replies. today I got an email from Jack in the Box asking me if I am satisfied with how they handled my issue. I checked the box that nobody ever responded at all, which I'm imagining now is probably what happens to anyone who has an issue. How are they still in business?

I enjoy being close to family and friends. Family oriented restaurant. The atmosphere is great. A good location. Wow if I could bring a friend or two I will. Thanks to modern technology I can order from my phone's app

Me and hubby are on our way for our DIALYSIS TREATMENT and needed to be on time got hungry and grab a quick snack at Jack in the Box along BONANZA AND NELLIS BLVD..kinda slow with 3 cars ahead of us. Finally it was our turn to pay and get our order (paying cash) but the crew taking payments and order I believe were on the same height. I did not notice the car was a foot away from the window and both of us has SHORT ARMS. I only handed her the bill and couldn't reach her to give the COINS. She wants me to step out of my car instead of her ask one of a co worker taller than her to grab the rest of the payment. I might fall if I do that having problem to stand right away if I sat prolonged time..So I told the staff if it's okay to throw the coins since we couldn't reach each other but unfortunately she did not hear me..

I was hungry and see pictures of the mister tacos, I order however those tacos were not crunchy. They were worse than the regular tacos. I not even eat, I just bite and I don’t like, tacos should be like in the pictures.

They were so fricking slow and when I finally got my burger I started eating it and was fine until I felt something move in my mouth. I spit it out AND THERE WAS AN ALIVE MOVING MAGGOT IN MY BURGER. This is unacceptable and horrid.

I got a sourdough burger with bacon and mini tacos. The mini tacos are better than the burger. They had more Flavor, I had to put my burger in the Frank's hot sauce to eat it. I think the sides may be better to have than the burgers.

I frequent Jack In the Box every time I come to The Dalles and I must say its recent look is a far better improvement from what I've seen in the past. Customer service is wonderful. Whatever is new or whatever is happening, keep it up. Great job.

Well I'm so disturbed by the character of the employees that are in the midnight shift. They always tell me the machines aren't working. I ordered a milkshake in Lemoore Jack in the Box and the employee just tells me it's not working. I've been three many times and more than half the time it's always broken. What a girl to do.

I used to love Jack in the Box. I went today for my faves---and it just wasn't good. The food was cold and didn't have that yum yum like it used to. I guess companies are skimping on quality because of the ridiculous inflation.

I had a bad experience at Jack in a Box restaurant for several weeks and I sent in two complaints to the Corporate office but shortly after I learned from Terecita Restaurants manager that she was aware that I made two complaints on her restaurant and she retaliated against me refused me service. What I want punk to know is that JITB corporate office shares complainants identity and the nature of the complaint with each restaurant manager and manager than shares those information with rest of employees on each shift.

Went to drive thru... Was asked how many pieces I want with spicy chicken strips... Ordered 8 piece... Was shocked at the price of $18.... Came with no fries and no drink... On advertising say 4 piece with fries and drink for 7.99... Really..

The employee I tried to order from didn't even know about a discount Jack in the Box was offering and as a result, refused to apply the discount to the order I would have made. Even though this happened more than six-and-a-half months before I wrote this review, I am still upset about it. Thus, I thought I'd leave a review at this point.

Hello, I used to work for Cuba Jack in the Box. They are the worst place to work. The bathrooms are terrible, they look like they haven't been cleaned for a few months, they have like a 20 minutes waits for food! They treat us like we are nothing. I used to work overnight, and we used to get yelled at for literally nothing. They choose favorites.

I am writing a review on Jack in the Box. My rating on the service and overall food here is 4 stars out of 5 and here are the reasons. For one, for the price, the tacos are a good fast, quick bite to eat. The service is fast and the overall service is great. The reason that it is not a full five stars is because there is some inconsistency with how the tacos and food are made.

I went to a Jack in the Box location and purchased a munchie meal. The signage at the drive-through stated that the price was $6 after 9 pm. It was 9:10 pm. I informed the cashier of this at the window, she said that the price was now $8, and they "hadn't gotten around to changing the sign" and refused to honor the advertised price. This is illegal in the state of California, and I attempted to contact the corporate office, but for weeks now my messages have gone unanswered.

While myself and others have had ups and down in our endless relationship with Jack, and his box. There are times where savored flavors, and ice cold drinks leave no room for doubt, how good it is to have Jack around. But deep in the drive thru's, there is an organization of evil doers that threatens the sanctity of our love for the meals that Jack provides. A organization so vile, they take away our bacon, and our fries, and for the first time I have come face to face with the despicable jalapeño poacher. This rude individual has deprive me today of the cheesy, and sometimes spicy, but ohh so tasty jalapeño poppers, and replaced them with plain chicken nuggets, never have I been so vulnerable to such an unexpected evil, the joy I experience is gone, the hot melted cheese will no longer touch my tongue, and the sadness that's come over me can not be replaced. I hope the Jalapeño Poacher is brought to justice and swiftly.

I just spent 45 minutes in the line at Jack in the Box on Altamesa Blvd. in Southwest Ft Worth. When I got up to the order box the man said, "Someone went home, we have to close early." This is not the first time they always shut down at night, the staff there is the worst I have ever seen and it's just the night staff. During the day, they are great. I have lived here 25 years and night crews have always been this way.

Sasha was a very nice person! Give her a promotion!!!! She is soooo nice and she deserves everything!!! I’m not a big fan of their food but she is so nice it makes me feel like eating there a lot more because of nice staff like that.

Best Product, Service, Cleanliness and Overall Quality for Fast Food Service. I have eaten at JIB # 8131, and would Recommend to all I meet. Personnel know their Jobs- Very Well Trained. Great, Great....

The people at Jack in The box at the West Tyler, Harlingen Texas location work hard to keep the restaurant clean. They're friendly workers who are quick to help you if you have an issue. They didn't have the dessert I wanted in stock so they gave me a good deal on something better! Thanks Jack.

I ordered through Grubhub, took over an hour for my food to be delivered, on top of that, I ordered a Lg Dr. Pepper and got a Lg Sprite and cold fries. Tried to call twice with no answer. Jack in the box at 21st Post.

To whom it may concern, I live right down the street and frequent Jack in the Box often but for some reason this is the only location that I ever have issues with. It's very disheartening how many horrific experiences I've endured at this location. From my orders being incorrect numerous times to even more outrageous incidents like the staff being rude or disrespectful or even trying to intimidate. I've never heard of a restaurant treating their customers bad? And why do you guys mislead the public and advertise that you're open at 6 am but you are never open at 6 am. This morning again I showed up at 6 am to be notified by an employee that you don't open til 630am and today it's going to be even later because he's doing paperwork.

The Jack in the Box on Tully/Standiford Road in Modesto had horrible service. Waited in line for 45 minutes to not get 4 items (Cheesy Jack, 2 orders of loaded tiny tacos, and a 7 piece jalapeño poppers) of my order. After driving home I discovered this, so I came back and was told there was nothing that could be done as they were closed for cleaning. Following this, they advised that they also could not provide my money back as their manager was on lunch. The Associate then said I could wait 30 minutes until the manager returned but unfortunately this was the only option.

We waited in line for 45 minutes and they were taking about 15 minutes per car just to get an order. Once the lady in front of us pulled up they told her they were no longer taking orders. I don’t know what the hell is going on in Galveston but they need to get their stuff under control because they’re working really hard at not working. I know Covid has caused some craziness but this is absolutely ridiculous.

First we ordered at the drive through. We wanted to eat inside but they still have the dining room closed. The state of Washington is open where they could have the dining room open. We ordered the #1 and the #2. They didn't have it done so we had to pull around and wait for them to bring it to us.. When we stopped had to eat in our car we had the wrong order. We got two #1's. I wanted lettuce and tomatoes on it but #1 doesn't have them and I didn't want bacon on it. I don't think it really mattered because both the burgers were awful. They had so much filler in the meat that you could see it. It didn't even look like a hamburger. It tasted so bad we couldn't even eat it. We throw them away and eat the fry. This isn't the first time that we had a bad burger there. We used to love their burgers but we are not going back. We gave them enough chances. They need to go back to the other meat that they were using before. The burger were great.

I love some of the food here; however, this specific restaurant is awful! I paid for an order online, when I got there it was closed. I tried messaging the customer service to make a complaint. They wrote me back once. I tried responding with what they wanted. I sent screen shots of the purchase, the confirmation of the purchase, and even the email it sent me with the order number and confirmation that it was ready. They still haven't emailed me back. This happened June 13th and it's now the 29th.

I understand you want facts. What else would I refer to? The service was great & fast. I had to drive to the front & wait, but not long. I chose Jack because I wanted a deli sandwich. No longer on menu so I ordered the closest to it. Sourdough grill chicken. Tasteless unsatisfying. 12$ for 2. It was a big disappointment. Sorry.

Whatever you do, do not use the Jack in the Box on 112th and Canyon. I went there and the food that I ordered I could not eat because the product had gone bad. I tried and tried to call them but I never got anybody to answer the phones.

This company has the worst food, grand kids chicken tenders or nuggets..whatever was precooked, fries recooked with black crumbs all over. Egg rolls hard and over cooked. Didn't find out til we got home. The Jack in the Box in Alton IL is horrible.. needs to be shut down.

So... I order a meal from Jack in the Box and they get my order wrong. Long ** line... I'm hungry, I thought it be worth. Turns out, my burger was wrong, so I rejoin the long ** line to fix my order cause we can't go inside due to covid. I give them the receipt and my order... After waiting an extra 30 minutes on the side for them to make me my proper order, they come out with... just the burger. Not the entire order that I paid for, fries and stuff missing... The line got longer and hit the entry into the parking lot... I drive home sad, and i'm not even hungry anymore. That legit killed my appetite. This is a location in San Antonio Texas.

Worst Jack in the Box ever. If I could give it 0 stars I would. So unprofessional and never have items on the menu. I would recommend never visit this store. Worst experience in my life. 6060 Long Drive Houston Tx.

Store #3720. 1/28/21 at 3:12am. My son get hungry at this late time for food so we drive 15 min to get there. At that time we are only in line but we still wait for 15 to 20 min to get our food. I was already mad so if I didn’t pay for food I would definitely leave. Waiting all this time make me to just get food and leave. Finally we got our order without thank you or have a good night.

I didn’t have any transportation at the time so I order Jack In the Box through Postmates. I ordered a meal deal, 2 orders of 3 piece egg rolls, a bunch of tacos and when my food arrived there was no taco sauce, no sweet and sour sauce, not even catsup for the fries. My main complaint was there was nothing for the 6 egg rolls I paid $11 and some change for and I feel egg rolls just are not very good plain with nothing to dip them in so here I am out $11.00 and since it happened on Saturday there isn’t one person you can possibly talk to. This happened from the jack in the box on southern/mill and I called at least 15 times and it goes straight to voicemail, I left a message and no one bothered to call me back.

I was asked to move to the front to wait for my order, I said I would wait, then the manager asked me to move to the front to wait for my order, I said I would wait. She got mad. Within a few minutes my order was ready. I opened my window and the person working the window threw the bag full of food at my window and slammed the the drive through window closed. I waited, and asked for the manager. She came and rolled her eyes at me and said "And what, you wouldn't move so what."...This is not how your customers should be treated.

Jack In the Box, 220 NUT TREE PKWY. VACAVILLE, CA 95687, It was Saturday August 8, 2020 at after 5pm, If you are asked to park and wait for your order, it’s ok, but when they give you the order and don’t wait to see if everything is there Like you ordered and they go inside, then you realize a few things are missing. You try to tell them very politely but the manager comes running and screaming at you to get out and she doesn’t want to hear you and yells at you to get out to the line in drive through, and won’t stop yelling???.

I ordered 2 of the Southwest Cheddar Burgers last night. The picture of the burger on the menu shows sauce on the top and bottom and sauteed onions. None of those things was included on our burgers. The only thing good about this burger was the bun.

My husband who is a truck driver went to the drive up window where there were no cars and explained he drove a semi and just wanted to order a meal. He was turned away because he was not in a vehicle. He is an essential worker and during Covid it has been really hard for drivers to get meals. I wrote to corporate and they said this is their policy. This is so stupid. They would not even have a job if it were not for truck drivers or food in the stores. What are they thinking.

So disappointed. Used to love Jack in the Box. We are patient and easy going people! But we had to leave a message with Jack in the Box corporate complaints. She was very nice and said that the store manager would call me back in 3-4 business days. Contacting store manager. Ordered at 4/23/20 315pm, river/oracle, no receipt, no smiles from either employee. Maybe having a hard day? Shorter, blonde. Missing burger, drove back, no sorry but said she put 2 tacos with it. Ok ty..?? Started eating hamburger... Bottom bun was the texture of a giant crouton all the way through. Didn't have a receipt, didn't care to go back over, let it go... Fine... Ate 3 bites, didn't taste as good as I remember, looked at no cheese... Really? Ok. Made up with the tacos to make us feel better. Both messy fingers and faces! No napkins... 6 tacos and 1/2 of a brick bottomed cheeseless cheeseburger, rude cashier... Now I'm more than pissed. Never heard from manager.

I have been going to Jack in the Box for a long, since 1983 & always had good experiences, until 4/26/2020, & it was the worst ever, they were rude at the window, & on the phone. They didn't give me my onion rings, or 1 of my jumbo, on the special, we didn't check the bag when we were in line because so many cars behind us. We got home. Checked & noticed we were short, so we went back & there were 7 cars in line, so we called & told the lady we had kind of a big order & we didn't get our onion rings & burger, & she snapped at me & she said, "I put them in your bag myself." She did not know me at all & what car I was in. Plus the food has gone down for the last 6 months! I WILL NEVER GO THERE AGAIN!!!! At Least Not In Denison,Texas!!!

This is the only fast food restaurant I can go to and not have to check my bag before I leave. I know exactly what to expect. And it's perfect every time. The staff is always friendly with big smiles on their faces when I get to the window.

The bread was limp. The bottom bread had no sauce of any kind. The top of the burger had "stuff" on it, but there was no taste. Very disappointed. The service was slow but friendly. Husband and grandson had tacos and enjoyed them.

I live next door to Jack in the Box #922, Dessau Rd Austin TX. I've been there a few times hoping the next time would be a better experience. Service has constantly been terrible. Today, 11/11/19, 12:45 pm, I ordered a biscuit, sausage, egg & cheese, girl didn't understand English, and I said # 25. I asked if you give senior discounts, she called a guy from drive thru window, she asked him in Spanish but he said something in Spanish, but no reply to me. I said, "Forget. I'll just take the order." I told her the service here is constantly awful. I WILL NEVER GO BACK TO JACK IN THE BOX AGAIN. Jerry

I ordered curly fries with my meal and received regular fries. Also asked for ice in my drink and received no ice and had to ask for a cup of ice. Also did not receive ranch when asked for it. Very upset with this location

The wife and I waited at the counter for about five minutes, with no service and all we could hear was the manager yelling at the employees with no regard if the customer heard it. All we wanted was a chocolate shake and fries but instead we left with nothing and went to McDonald's.

We went into Jack in the Box which sits right next to McDonald's on Third in Spokane. I ordered a twofer and choked down one of the cheeseburgers and my buddy picked the veggies out of his. The burgers were tough and tasteless. There was a homeless looking dude sitting on the next corner so I gave him my other burger.

Some times we all should just eat what we pay for. I don't agree. It doesn't matter if I go to the ones in Lufkin, Diboll or any other surrounding cities of Lufkin. I can not. I mean can not order a taco and asked them not to put the hot sauce on it without the whole damn store getting mad at me. Yes you're right. I don't have to order tacos from Jack in the ** but the whole damn store getting mad at me just because I don't want the sauce on it. Damn. I just didn't think it's right and then I went to Woodville Thursday asked for a burger with a tomato on it and I guess I said the wrong thing there too cause the drive thru lady went from, "Hi how are you?" to "Dang is that all you want?" Well crap. Maybe I should never go to Jack In the Box ever again. Rude people.

Burger was terribly soggy and we've had problems with the Fowler and Ashland store before, won't be eating there anymore. I just the meat out of it and threw the rest of the burger away. The tacos were good. It was a munchie meal but the burger was a mess -- just gross.

When in Texas I bought a Jack in the Box Gift Card but got to Missouri and it's no good. So I called Jack in the Box and they told me to go back to the Jack in the Box I bought it from. They said only the merchant I bought it from could activate it. Basically if 1000 people get unactivated cards for $40.00 each Jack in the box could pocket $40,000 or some employee in Texas is eating steak and shrimp on me.

I waited 3 minutes before being spoken to at the menu. A female worker plainly said "give me a minute". Once she took our order we waited another 5 minutes before being able to pull up to the food window because the car in front was asked to pull in front of Jack In the Box to have their order taken out to them. Another 6 minutes went by before being read our order (a completely incorrect order) then being asked if we have paid which we had already! As she goes to get the order we are then asked to pull forward. At this point the frustration was building because after 10 minutes I went inside to ASK for my order. No apologies, explanations, or discounts of any kind were expressed. I will not be going to any Jack In the Box again as their service is DISGUSTINGLY RUDE and hope the manager or owner is notified with concern.

New fish sandwich photo shows a healthy nice piece of Romaine lettuce and I got a few scraps of shredded lettuce and a squirt of tartar sauce. By far the worst photo advertisement I have ever seen. Makes me second guess spending my money there again. Bun flat. Just horribly put together.

Tried going to the local store, 4124 Mexico Rd Saint Peters, Missouri 63376. Two cars waiting for food, one car in front of me. Took a good ten minutes for them to take the order of the car in front of me, and only after they cleared the two cars already waiting for their order. Finally got to pull up to order, "wait please". Waited about another 6 minutes, still nothing. Overall, (I happened to look at my clock when I pulled in) after 20 plus minutes, I still hadn't had my order taken. I can understand if they were busy, but that was not the case. Slow, slow, and more slow at that place.

I got a Double Jack from Jack In The Box and it was old, like from the night before. It was hard and dry and the cheese between the patties was hard as well. The burger itself smelled like it had gone bad, like fish or something. I'm very unhappy with this. I will never again go to Jack In The Box, EVER. I'm told they make their food when ordered. This was not made when ordered. They should be ashamed of themselves.

The breakfast (grande sausage burritos). They were so greasy! When I opened them they were dripping grease literally! They were uneatable! Not a pleasant experience! If I wanted grease I would of asked! NOT GREAT! The other food was ok! But two stars is what I give! Fix this!

My experience was DREADFUL! The owner/manager, treated me like a criminal for complaining about a order they got wrong! She was extremely rude and unprofessional! I would never go back to that horrible place! I recommend that anyone reading this, if you live in the Parker AZ. area STAY AWAY from that place unless you want to be treated like dirt for being a customer, also do not go through the drive thru! Or try to reason with a psychopathic owner, that just might be going through "THE CHANGE" that woman go through! My lord I'm a customer not her husband LOL.

I went into the Kingman, AZ location, on 11/7/2018 at 6:05pm and the first thing was the attitude of the young woman that took my order. Very nasty attitude, then she could not calculate change, and was complaining that the option for auto calculation had been not working properly and she should "get a raise" for her having to math. The order when I got it home was just garbage, and most of it incorrect.

This is my second time going to this Jack In the Box buying caramel mocha coffee. The first was just as bad as the second one. It appeared to me that the person that was making the coffee did not know how to make the combination work.

So I just went to the Jack In the Box on Ella and 18th in Houston, Texas 08/30/2018 12:33:12 pm and I ordered the Wakey Bakey bowl... the idea of a breakfast bowl excites me, because I really like breakfast as a meal BUT this one lacked the luster. it was very greasy and the so called bacon seemed like actual fat from who knows what animal. I spent most of the meal spitting out fat or fat gristles that was supposed to be the bacon that I wanted to puke... Come on Jack, take some of the mess off of your menu and stop spending so much money on commercials and spend some on quality food and ingredients. I mean if you want to be a full scale restaurant then invest in real cook and real food and some venues with class... smh, YOU LOSE ON THIS ONE!!!

Long line, filthy restaurant while employee jokes with other employee while I suppose on break. When I complained about service employee told me if I don't like service, why was I there. Bad service is common to all Jack's restaurant which often are out of rice when I order the chicken teriyaki bowl. Jack has taken the lead in worst service and poorly trained employees in the fast food business.

Today 8-13-18 at 11:30 pm me and my ** friends decided to go to Jack In the Box on 4866 South Maryland St. in Las Vegas Nevada. The customer service was very rude when we walked in. No one acknowledged that we were there nor did they say, "Wait one moment and we will be with you." We waited in line for 10 minutes. There were people behind us also in line. The lady looked at us, rolled her eyes, and walked to the back which was very rude. We decided to walk out. When I look back I noticed that she decided to help the ** guy behind us which they all were ** employees that work there and I thought that it was very racist of them not to help us and these are people you should not want to represent your business. I tried to contact the corporate office website and it does not even allow you to fill out all the necessary fields to make a complaint. I will never do business with this company again.

The employees were sloppy and dirty, including the manager. The soda fountain didn't work, the restrooms were gross, the food was so gross and cold we threw it away and left. They were slow and unapologetic, including the manager. The order line was long and slow. Potential customers were leaving. The entire crew needs to be fired. DO NOT EAT AT JACK IN THE BOX IN WINNIE, TEXAS.

Ordered a jumbo jack combo. When I got home and started to eat my burger I felt something going down my throat and started pulling out a 12 inch black hair. I called and talked to the manager and she said I would have to bring it back because it couldn't be their hair because they use hairnets. I decided to take the burger and hair back to the manager and she snatched out of my hands and took it to the back. She then made all the employees go in the back and put on hairnets.

Drive thru #173. Time 11:13:35 pm. I went thru the drive and ordered 1 order of 3 egg rolls and 2 monster taco and asked for taco sauce and sweet and sour. Jabrina was very pleasant during the order from the beginning and the end. I went and paid and it was an different employee. I paid and asked if the sauce for the tacos and egg roll was in the bag. He was like yeah. With me being the only person in the drive thru I trusted him. Yet again no sauce for my order. HOW many times does this have to happen yet I get no response from this location. Egg rolls with sauce completes order. Taco taste better with sauce yet none... A slow stormy night in Lees Summit and can’t get any sauce.

Jack In The Box Wheat Ridge, Colorado (52nd & Kipling). I have been going to this location for a while. I always ask to have my food made cooked fresh. Received a cold sandwich, took it back and received a fresh one. My second sandwich which was a chicken sandwich was cold. I had asked to have it cooked fresh. The manager who was yelling at his employees and threatening to fire them if they did not work faster told me never to return to his store. All this for asking for a fresh sandwich. I could see being told Never To Return if I was rude, but I was polite. I am sorry to see that this is how certain companies do not believe in customer service and how they treat their workers. The opinion is that People are like PIGS. They will eat anything.

I ate the garbage food they offer last night. Came to defecate it today, it came out in chunks. There was no digestion. Either it's not food they're selling or it's just filled with so many chemicals it's not digestible. It even smelled the same. I didn't know my ** had taste buds until I tried Jack in the Box. I could taste the bacon coming in, AND going out. Jokes aside and I don't need to be an expert analyst to realize these fast-"food" chains are one of the biggest reasons why there's so much cancer out there. Cook your own food!

About 5pm Saturday, I went into the drive thru. Surprisingly, they weren't very busy. The gal took my order but kept cutting me short. Finally completed ordering but never was told the price. Drove to the window. Noticed I couldn't see inside. The window was filthy. The slide thingy was filthy too. I waited almost 15 minutes to get my order. Like I said before, they weren't very busy. I checked the bags. The order was complete. Drove home just one mile exactly. Traffic was great.

I tried writing a complaint to Jack In the Box about my experience this morning and after all the content was written, and I pressed send and the information disappeared. So here I am now after the frustration of the cursor jumping all over the place and erasing content I had already written. 15 minutes for an order. I ordered 2 for $4 croissants and wanted to order 2 more. The attendant walks off in the middle of taking my order and starts delivering drive-thru orders after I have waited 3-5 minutes to be acknowledged. The attendant cooking starts to make apologies but I told her I came inside because the drive-thru had at least 6 cars ahead of me, She says, "You don't have to talk loud" and I tell her this is my regular voice and what is going on.

Jack In the Box is a clean fast food place that is good to eat at and order out. Children are welcome here. They have good food for a good price and nice people that work there.

Took my family to this place at 1700 El Camino Real San Bruno, CA Jack In the Box. Came home. Kids had severe diarrhea in the evening, and at night I thought I am going to die. It woke me up 12 am, for me this happened differently than kids. I thought alien is going to come out of my stomach just in movie Aliens. Yea and it is not funny, it hurt very bad. I told my wife to call ambulance, by the time she called it got less painful and she did not call. Kids still for two days have diarrhea, in school they went to bathroom multiple times. They need to get sued for this, I called them multiple times and they did not answer. I reported this to Poison control.

After ordering a jumbo jack with only lettuce, tomato & mayo & repeating myself CLEARLY 7-8 times they STILL handed me back burger incorrectly! I handed it back through the window & then received a burger made correctly, however the meat was wafer thin, the lettuce was soggy and I had the tiniest tomato I have ever seen. I told the young man at the drive-through window that I would be calling the 800-number and reporting my experience. He did not seem shocked nor concerned. Jack in the Box has clearly went downhill.

Got Four chicken sandwiches me and friend. The chicken sandwiches were burnt, were not that great and also the mayonnaise only put on the top part of the bun every little mayonnaise. I don't eat out at fast food that much. Was on Gateway the food has gone downhill and would not eat there again.

The commercial on TV for the new Jack In the Box rib eye burger looks so juicy and yummy and delicious, so it isn't enticed me enough to go get one, and it was nothing like the picture on TV. It was a dry burger. It tasted like it was frozen and it just was not what I expected. If you advertise something it should look like that when you order it.

The new Ribeye Burger I was very unsatisfied. I should've just got a Jumbo Jack with cheese. The Ribeye Burger meat Patty was so small and dry. The meat itself has no flavor to it. Like a said I should've just got a Jumbo Jack with cheese and P have the price, very, very unsatisfied. Where I bought this burger was on telegraph and Oakland.

It took my order 25 minutes to go through the drive-through with only being the 3rd person. One order took 15 minutes. The next order-10 minutes. This is extremely unprofessional and lacking work ethic as well as preparedness. This is called a fast food “restaurant” not a long wait restaurant. Lorencia the manager was unseen when asked to speak from her and no apology or compensated customer service for the extreme long wait. This is absolutely unacceptable for your restaurant and needs to be correctly immediately or don’t have a restaurant at all!

Unhappy with the way business is run. Must not want business always late opening. Closes early due to cook being late. WTH??? We will never go back. We will try and tell everyone about this pathetic "BUSINESS PLACE????" WHAT A JOKE! PLENTY OF OTHER PLACES IN TOWN TO GO TO. SAVE YOURSELF FROM GOING HERE. IT'S FILTHY INSIDE!