Jack In the Box

Jack In the Box Reviews

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Overall Rating2.1 out of 5
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Jack In the Box Reviews

ConsumerAffairs has collected 191 reviews and 931 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 12, 2023

I went to the drive thru to order and did not get my receipt (watched her throw it away). I asked for my receipt and when I got a copy it had a donation on it. I did not authorize. I then went into the store and the person gave my money back to me from a Fanny pack hanging on the wall with no questions asked. Definitely have a scam going here.

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Reviewed Aug. 4, 2023

After the fire, the Denison, Texas Jack in the Box done a complete remodel. I decided to try their online app. When I got back to the car I checked the bag and I didn't have any chicken nuggets I ordered. I went straight back into the store and the associate told me I would have to go through the app to get my refund, as they didn't have the nuggets in stock. After four app submissions, a letter to the manager and now two months later, I have yet to hear from either. Jack in the Box is not worthy of the one star.

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    Reviewed Aug. 3, 2023

    I went at the 7217 Mission St Jack in the Box today, I've been standing there right at the counter for 5-10 minutes and none of the three crews there attended to me as if they see no one.. No one ever say anything as simple as hi or hello, I said hellooo twice and still no one approach me as if they don't hear anything, and one of them actually is just chatting with another crew.. So after few more minutes, I walked out and decided to go to Taco Bell across the street and there I got the food I choose instead. So I say poor service or should I say no customer service at all...

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    Reviewed Aug. 1, 2023

    Went to Jack In the Box on northwest blvd. To eat with a friend. My friend ordered a burger. It was soggy and they forgot lettuce. My friend asked for a slice of lettuce. The girl employee was rude and there was a guy outside smoking pot while working. Bad service bad attitudes. Will no longer be eating at Jack In the Box.

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    Reviewed July 22, 2023

    The most unprofessional crew I've ever seen is at the Jack in the Box in Spokane Valley on Pines. They closed this place constantly. Left and right come up with stupid excuses why it's closed. Tell you it's 5-10 minutes, you come back 20, 30 minutes late and they tell you another five, 10 minutes and they give me another damn excuse. I'm tired of coming to this one coz it's pointless. The crew does not stay clean. The places gets filthy and they don't even dress in uniform here. They wear sweats and shirts and whatever the hell they want but the coffee closest place down just to stand up behind it and smoke cigarettes and Garland is what else is smoking in a group off. They're costing Jack in the Box so much money. It's not even funny.

    I'm watching at least 15 Cars Plus go through here and flipping you and leave coz it comes out again. You don't even see any plane. I seen one play for Split Second and he disappeared so they probably ain't in the back screen around smoking or smoking what I don't know. Establishment is always filthy and you're very unprofessional. They don't even dress in uniform at the time. They still got back, smoke the cigarettes and goof off.

    Next time I get a Jack In The Box order and making sure it's not for the one I'm fine before. I accept it because it's a joke. This one to waste your time and waste of money. I wouldn't even bother coming up here and guy knows how to clean your hands are but I almost guarantee they don't wash them the way they look hell. They don't even clean the floors here or nothing so if I was you people do not come to this Jack in the Box. I'm fine and Spokane Valley you're probably get some type of salmonella

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    Reviewed July 17, 2023

    One night, I was starving and I was going home and I decided to stop at Jack and order but the ladies said “they didn’t have no meat” BUT I KNOW DAMN WELL THEY DO. They did not wanna turn on the grill because they were gonna close in 40 minutes!!! LIKE?? What.

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    Reviewed July 14, 2023

    I went to Jack in the Box, I waited in line for a while just for them to tell me their systems are down. I told them is there any way they could take payment, say no… They gave me free food. I’m not mad that they gave me free food and long wait. I’m mad that the employee were handing out free food. As a manager of a restaurant inventory loss is really bad. I’m more upset that the employee are walking all over management and handing out free food.

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    Reviewed July 13, 2023

    The ** supervisor told me their dining room was open 24/7 on 1st visit. She told me to come back INSIDE instead of drive thru. She is lacking in English. Since the 1st order in error I drove over in the midnight hours. Long lanes, people backing out to leave, a nightmare. My back of food fell through because they put my veggies in paper bags. I walked it to drive thru window and handed the mess to ** Boy. Day 2- I walk in. ** Female instantly gets uppity. I shut that down quickly reminding her that I am the customer, error on her part, then began to slowly explain how to fix my burger. Then she begins speaking about me in Spanish to her co-worker. WRONG.

    So 3 trips for 1 simple order. Mind you I did have to speak with her supervisor, who never called me back. The big concern was me sitting at the window for corporate counts minutes. So round & round I go. Next day Mid-night hours: I think ok no problem, try them again. WRONG MOVE!! I pull up and place my order with less difficulty than the first. The ** Boy is laughing his head off the whole time I’m waiting. I start to honk cause I wanted H2O. He is covering Jack's camera with his back to me using his phone. Clearly, something is up. Finally, he straightens, turns back to me still laughing and hands me my water saying, "You always want something." I get home and after I eat my burger (he only charged me $4 for a huge burger) I feel what I come to realize is long black hair sticking to the back of my mouth. Do not go to State St. JCB!

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    Reviewed July 8, 2023

    My kids wanted some Jack-in-the-Box early but I guess when I went to the window drive-through, they said they were closed because it were doing something with the system. No excuse at so ever. Poor management.

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    Reviewed July 2, 2023

    Went to Jack in the Box drive thru on Fremont Blvd in Fremont California. Ordered a spicy chicken sandwich. While waiting for order the employee at window was scratching his filthy beard. Chicken was orange inside and tasted like bad curry. I have been going there for over 50 years. Never again. This was not first issue with quality and service there. Gave them a chance, never again. Shame, because I loved their onion rings. Burger King from now on!

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    Jack In the Box Company Information

    Company Name:
    Jack In the Box