Jack in the Box Reviews

The worst ever! What happened to fast food being fast, friendly and semi decent? It’s fast food. It’s not a five star restaurant. But when you display one price and you’re charge others price and you ask the employee and they stare at you confused and bewildered and the response from them you get is I just pushed the button!! You’ve got to be kidding me!!! Prices have doubled for mediocre food. That’s not even quality fast food anymore. It’s terrible.

The Jack in the Box on 11th street in Beaumont Texas was the burger place I was set on eating on the night of September 3. I was the only customer there that night. I went through to the drive up window at about 10 pm. I ordered three sourdough jacks, went to the window and paid. I was told by the employee to drive to the front and wait for my food. After waiting for 30 minutes I went inside to check on my order where I was greeted by a very large man who ordered me out of the lobby of the restaurant which I did immediately while standing next to the front door. I looked at the grill where they were preparing my food and the employees were just standing there laughing at me. They were not even making my order.

I ordered 4 Monster Tacos, thru DoorDash, only received 3. I called the store and they do not answer. That is very unprofessional and really poor quality. The store number is #0521, located in Fair Oaks, California.

To who ever hires at the Jack in the Box 4345 E Charleston Blvd Las Vegas NV 89104 you need to change your employees or train them better. Not only do they give you the wrong order but then complain because they don’t want to either make it again or too lazy. Their customer service is horrible. They are rude. They're in the back laughing and using foul language. They did not want to give me their names. They had no name badges. They were not busy and I still waiting over 20 min. I’m sorry but if this will continue happening you will be losing a customer.

Came through the drive thru and the person taking my order was really rude. Employees need to be trained better in customer service 4345 E Charleston Blvd Las Vegas NV 89104.

Wrong order, tried calling Jack in the Box three different times, no answer. I left messages no response, no call back at all. This was a delivery order. Nobody to help.

Screws up orders every time lately. Pay almost 50 bucks for the whole family just to have the order messed up twice. 😒

Went to Jack in the Box in St.George Utah by the Dixie Convention Center. The door was broken; like someone tried to break in. The ice machine was broken; the top of it looked like it was ready to fall on me. Looks very trashy; you need to fix it.

To start out with, the kiosk to order is very confusing, and you get no help using it. You executives who thought and installed these are crap. You're all greedy pieces of monkey crap for putting yourselves first and people last. You're a worthless generation deserve you!!!

2 times it has happened to me that rewards points are used when making an order. The order doesn't go through, and the app still uses up my rewards point. So I've lost rewards points worth 800 points or the equivalent of 2 Jr. Jacks. No help from customer service. What's the point of the app taking up space in my phone. I'm done with this app. Simply not worth it.

Horrible experience today, won’t be back, along with another dissatisfied customer. When we alerted them about the soda machine issue we got attitude and shrugged shoulders.

So Jack in the Box just opened up in Louisville Kentucky on Preston highway. Never been to Jack In The box. Went there. Their burger was so tiny it was unbelievable. Will never waste my money there again. It was a little bit bigger than a White Castle.

The worse teriyaki chicken bowl. 4 thin slice chicken. Small scoop rice and sauce. No veggies. Nothing. The charge $8.19. Seriously. The cook must had a bad day. This meal totally sucked. Never again I'm going to Jack in a Box Hermiston.

What happened to your burgers? The Ultimate Cheeseburger used to be one of my favs... Now it's worse than one of the 7/11 burgers.... Will never be coming back to Jack's.. sry that burger I just ate was trash.

We ordered from Jack in the Box in Silverdale Washington and the food was horrible. There was no ice in our drinks. I think that the workers are lazy and just don't care anymore. Unfortunately we won't be ordering from there anymore.

We walk in on 06/06 at 4:30, there is no one in the front to help and when they did come they where very rude, when we were to order from the screen the guy just walk away. When we place the order the receipt machine doesn't work. The lady that was in the kitchen tells me after a while that it doesn't work. We go to sitting area. The tables and seats are dirty. The food takes long to get, when there is no one there but us the whole time. Everyone is in the back laughing.

Stopped at Jack in the Box in Burley Id for two #14, hot and spicy chicken & fries. Worst fries on the market greasy, limp and foul tasting from the type of grease. The chicken was hard and tough. No need to say more since we will not patronize again.

We order a large, thick milkshake and we got a small one. Not very happy about it you should get what you order, not what they think you should get. And we order large fries and we get small fries.

Very very poor service as usual!!!! The youngsters working are lazy, disrespectful, dirty!!!! I can keep on but I do hope they close that location down ASAP!!!

You should take the “really big chicken sandwich” off the drive-through menu if you can’t order it at the menu. I ordered the really big chicken sandwich and I got just a single sandwich with a piece of lettuce and mayo and when I went in, he said you can only order it online. That doesn’t make any sense. If it says that on the drive-through menu, I wouldn’t know because who would read that. We see the sandwich we want the sandwich so we ordered the sandwich. The food is delicious, but why put something on the drive-through menu that you can’t order at the drive-through?

I went in the Saratoga Spgs, UT location with the "Starving Students" BOGO and the mngr told me a story about how they were not supposed to be a part of this BOGO but something about the franchise... Blah blah. He was able to take $10 off but the Meal Combo was $13.50 and that is what should have been taken off. About a month ago I had the same type of coupon through T-Mobile and tried to use it. I got yelled at from afar that the Jack app could not link with T-Mobile so they could not give me that discount. Two strikes, you're out. There are way too many other places to eat, and guess what? They honor any coupons you have. Jack in the Box, we're breaking up. Done.

So happy to finally have a Jack in the Box nearby! Being from California, I’ve definitely missed all the favorite snacks and foods. It’s so nice to have a little piece of home here in East Tennessee. Big thanks to the investors and employees who made this happen — keep up the great work!

In no way was this the Jack in the Box. I grew up with. The tacos have 0 flavor. The ultimate cheeseburger is incredibly salty. Honestly, if you want something to the tacos they used to have. Go to 7-11... so much better than the ones at Jack in the Box. Just my honest opinion.

Tumwater, Washington. Fight inflation, DON’T BUY AT JACK IN THE BOX!! This morning I ordered a supreme croissant and a small onion ring. I drove up to the pay window and she said that’ll be $$14.50 something odd cents. I looked at her with my animated facial features of shock. I said “you can keep your order.” I then drove off. I drove to Sonic and ordered a breakfast burrito and a small tater tot for “$9.31.” This is how we fight inflation folks! Goodbye forever Jack!!

I went to this Jack in the Box. I paid for extra pickles and they charged me for 1 pickle. I went to the counter and she said it’s 15 cents per pickle. I’ve never in my life been charged per pickle. This felt very stupid if I’m being honest. I removed onions and tomatoes, but I don’t get money off my burger or substitutions, why charge me 15 cents per pickle when I’m removing things…

I have tried this location several times, the personnel changes but my orders are processed wrong time and again. It happened today! It should not be so difficult to take orders. On top of that they are rude. I get home and get ready to feast and I should have checked the order before I left the drive through because it is not what I ordered. I didn't even get my ball for the contest.

Whatever happened to the ultimate cheese burger? I remember it being large and very tasty. Now it's small and full of mustard. That's not an ultimate cheeseburger. 12$ for a burger and curly fry! What a joke. The menu prices or way to much for a small burger. What a burger has my place of chose from now on.

I thought I would try the J.I.T.B. in Naperville, Illinois at 815pm. The lobby doors were closed, strange! So I go through the Drive thru and they say they are only taking Uber and StubHub cause, "There's only 2 of us working"! They wouldn't allow me to order!! Unbelievable!! Lost me..

Jack's at Black Mountain Rd. R.P. Breakfast platter was terrible, food tasted off. French toast was oily and spongy. Won't be going back to this location.

This morning 04-24-2026 I ordered 2 Ultimate Breakfast Sourdough sandwiches. There was no sausage on either one. The line in the drive through was crazy slow. I ordered through the App, made me late for work. This is from 1825 W. University Dr. Mckinney, TX. Completely unacceptable, clean up that store and staff. I was not issued a receipt.

I went to get dinner and I had ordered 2 ultimate cheese burger meals with curly fries 1516 in Mesa on Country Club and McKellips had a lobby full of customers and no one was helping us. I had placed my order before the lobby got full. Waited 35 minutes just to get cold old food. Not sure what's going on at this location but they had a young boy upfront and the ladies in back were just chatting with each other and they were only worried about the drive thru. How is this customer service. Ultimately didn't eat my food because no one wants old food. I paid for fresh hot food. I would like this situation handled by management please.

I ordered a double jack burger with no mayo or other sauces, and no veggies, but I got mayo—even after they clarified no sauces. This is not the first time. I’m done with Jack in the Box

A worst food ever. You should be allowed to decide whether your $10 cheeseburger has ketchup or mustard on it. Honestly, the fries were terrible.. I will never eat here again.

This was my first time visiting Jack in the Box and it’ll be my last. First of all during the wait time it was OK, but I expected my food to be hot. One thing I can’t stand is cold fries. The food was was not good. The only thing that tasted great was the churros and my drink and for the tacos I’m not sure what else that in there some mystery meat or something, but it’s a no. Really need to do better when it comes to your food. The quality of the food is not good. Do better.

My go-to foodstop on Glenoaks Blvd. in Glendale, CA....

I just left from the Jack-in-the-Box in Rockwall Texas. I went there on my lunch break. I get back to the job just enough time to finish lunch before it’s over and I literally have three curly fries in my bag like what’s going on. I paid my money and you literally like you picked out three curly fries and put them in the bag. Where are the rest of my fries. I am not exaggerating. I wish I have taken a picture. I am so angry if I wasn’t 7 miles away, I would go back up there.

Long term Jack in the Box customer. Today I craved a Jack taco, they were greasy and tasted old, also got a Jumbo Jack with cheese. They are nothing like I remember as a kid or as an adult! That have changed something, their buns I hate, the meat tasted like plant food. I wondered what I was eating?

I have rarely gone to Jack in the Box, however, free burger was offered with a purchase in the T-MOBILE app. It was the worse burger I’ve ever tried to eat. Everything about it was not good. It was cold, no flavor, bits of weird stuff in the meat in the few bites I tried, veggies weren’t even good, Mayo tasted soured, waited forever in the drive thru and at the window, only 2 cars ahead of me.

Could only order chicken items, the wait was long, and the workers are rude. Granted I’m here at 2a.m but I shouldn’t have to deal with this.