Jack in the Box Reviews

The fish sandwich looked nothing like the picture.. Had no flavor and tasted like it was fried in old dirty oil. Tartar sauce was watered down and flavorless. The newly brought back potato wedges were undercooked, and I was so disappointed and remembered why I stopped going to Jack in the first place years ago

Multiple times I’ve went here with others and it is dirty and disgusting hair was in our 15 dollar meals our burgers our fries and a very rude lady rejected us the first time on the issue and once I found more hair through out my meal I went back in to show the hair in our kids burger my girlfriends food and mine and the guy only offered to remake one of the fries just for me to be amazed that there was more hair in it and showed him it and said keep it I’m sick.

Went thru drive thru and had the worst customer service ever. All employees working at that time had bad customer service and very rude and unprofessional. One of the employees also went to the extreme to say are you talking to me 'cause we can go outside fight and as I drove away they said rude things that was unacceptable. I’m taking this complaint to corporate and above I will make sure those employees don’t make another customer go thru what they put me thru. Very disappointed with this company ….

I eat here every once in a while when I don’t have food to eat for lunch cause it close to my job. But it seems like every time I place an online order my food is always cold and the staff is very rude. There’s this short lady I can’t tell if she’s pregnant or not but every time I go in there it just seems like she’s upset that she haves to be at work. Even when I walk in to place an order she doesn’t care that I’m ordering and proceeded to engage in conversation with another employee while they are trying to help me out. My food tasted like is was just sitting there or if it had got put back in the oil. I wouldn’t recommend no one to go there 1591 S Main St during night shift

One fateful day in the blistering heat of mid July, roughly six years ago, I was on a roadtrip with my family to visit grandparents in Texas. Now we had been driving for some time when we came across a small band of unfamiliar fast food restaurants, and being hungry like that, we decided to stop for a bite. At Jack In The Box. Not so long story short: They forgot the cheese on my cheeseburger. It’s a CHEESEburger. I don’t ask for much. From there, it became personal, but as a mere child my hands were tied for means of retaliation for the horrendous woes done to me. Nevertheless, that day I vowed that justice would be served, and today, after many years of silent suffering and courageous toil throughout my patience, the prophecy of old has at last be fulfilled. Ahem, all this to say, one star. (PS if you didn’t read the full title for this review you should. It’s rather clever if I do say so myself and I’m quite proud of it, really.)

I got a couple of the new limited-edition cookies. I am a baker and love trying baked goods from lots of different places. The triangle-shaped cookies looked so cute with Jack's face and there are four different faces you can acquire. I only opened one, he had sunglasses on his face. The flavor is honestly so bad I STOPPED eating it. It leads the question of who approved such a subpar product. Even my child didn't like it. They are so dry and crumbly, I hardly taste "sugar cookie," and the icing on top is some kind of fondant that you can taste the colors on. Overall I didn't finish the cookie and decided not to eat the other one. I was actually really disappointed to find that this is the worst cookie I've had for $4 each, it's not worth it. A waste of money for sure. If you get it, it's better off put on your shelf as a novelty item.

I'm in Kelso, Wa. Ordering breakfast, $16.75 was the total. Handed a $50.00 bill. "I'm sorry I can't take your cash, I've only had 1 customer this morning." It's 10:56am. My reply was, "I guess I will go elsewhere." She said nothing back. Jack in the box just lost a customer after 30 yrs.

I went to the Jack-in-the-Box in Santan Valley off Hunt Highway. The service I received tonight was the worst service I’ve ever had in my whole entire life. The young lady was rude, disrespectful, my food was cold and not correct. The soda taste like dirty water. I’ve asked her five times that I wanted if I can have onion rings instead of fries. She kept saying that was up charge. I said OK I always get it that way. She handed me my order. He was a single for seven french fries. She refused to give me my rings, even though I was willing to pay the Up charge. This young lady needs to be terminated.

Went to Alhambra CA, Jack in the Box on Fremont and Valley Blvd. They kept saying I'll be there in a second 3x. I left and went to Carls Jr instead. Staff just kept looking but not getting my order and so I left.

Unfortunately, I never had the chance to taste their taco. On Saturday, January 3 Jack In The Box advertised a TV special available until Jan. 6. The special was two tacos for $0.75. On January 6 I thought I would head to my local Jack In The Box at 11:45 AM located at Marlow and Piner Rd. in Santa Rosa CA. I was buying six tacos for myself, my wife and grandson, plus drinks. While parking, I noticed there was no signage for the special which brought some concerns. Upon entering the restaurant one person was eating, another waiting for his order, one Uber-eats type person, and one much older person standing in line. The person in line was also trying to order tacos. The female he was talking to didn't understand him. She called over what appeared to be the manager, a younger, shorter female. All three became involved in a very confusing conversation. I jumped in and said he wants to order the two tacos for $0.75 TV special.

First off we ordered the "GREMLIN MEAL" AND A ROOTBEER DRINK... THEY GAVE ME 2 TACOS, VERY LITTLE FRIES AND NO CURLY FRIES, ONLY CRUMBS AND I GOT A DAMN A COLA DRINK, NOT A DAMN ROOTBEER. And for them to be real quick to take my money but give me less than what I ordered and what I didn't ordered is bullshit..... not to mention the one tender when it was to be 2 yeah, bs.

Horrible customer service. No one comes to the counter or even greets customers walking in and they just stand in the back and the food is just plopped on the counter without announcing the order number. One employee was mopping right by the door when I was trying to leave, making it a slipping hazard.

I have never had to wait in line for about 40 minutes before getting to the order menu and then having to wait another 10 minutes for it to be actually taken. If I wasn't blocked in by the people in front or behind me, I would have definitely left to go get food somewhere else. I truly doubt that I will be going back again, even though it is the most convenient. I will be driving out of my way to get food in the future. The location I visited was at Hampton and Ledbetter in Dallas, Texas. If the option of Zero stars was available, that would be my rating.

I'm so sad that Jack in the Box put computers in front of counter. SO IMPERSONAL and rude. I may stop going after 30 years. Why do they have to cheapen their business. I will never continue using a business that expects me to go without customer service. Really poor choice. Also, the employees at these locations are rude and low class.

Rude lady at drive thru. I would never recommend. Skip this location. It’s the absolute worse place ever. She ignored me trying to order and then told me to go back around after she purposely ignored me.

It's been 4 days and still haven't received a call or reply email back. Regarding my refund for not receiving items. That I already paid for. Not only was my order incomplete. But my chicken was still frozen in the middle, got fries instead of curly, my tacos were a complete mess and dripped sauce every in my truck. JACK IN THE BOX PLEASE FIX THIS LOCATION AT 105 IN MONTGOMERY TX. IT'S ABSOLUTELY HORRIBLE. 💯

NOT going back to West 38th Street, Indianapolis.. Great service, just been good tacos, last visit they must have soaked them in spicy hot sauce for took one bite, gasped... Having had open heart surgery & suppose soon pacemaker, this is scary, DANGEROUS.. Long story short, I trashed them...

Sandwich was cook to order and delicious, the hash brown was deep fried in clean oil. Cook, cashier and manager at the store very helpful. The store looks clean. You can see that employees care about their work. I 💗 it…

This is my second time coming to this location, I was so disappointed. Customer service deplorable, no professionalism, cussing from team lead ** and 2 other female associates. No one had name tags, only the team lead. Food was cold except for the small tacos. It is with deep concern my question is why aren't staff members changing and washing their hands during cash handling and picking up onions from the cooler. I literally had to tell the young lady to please change her gloves because I don't to get sick! Jack in the Box was my favorite place to eat but I will never return to this located 441 E GENEVA RD #4226, Wheaton IL. My suggestion would be retrain the team, get a more efficient. This is a fast pace establishment. People should not waiting long time for their orders. Train them or replace the team asap. It's hurting the business.

Restaurant #1141. I wanted to treat myself to breakfast before going into work. Upon my arrival Michael N. and able served me the best hospitality that I received in a long time. Thank you!! It started my day to great!!

10/14/25, roughly 8:50pm, we swung by to get a bite to eat as we were coming through Warrenton, MO. This store (#4054) looked a bit shady as it was a bit dim and dark, but they were open. Used the drive thru and ordered. They had us pull up and they would bring the food out to us as they had to make the one sandwich we ordered. While waiting, I had to go use the restroom. The lobby was locked up even though the posting on the door said they were open until 10pm and it was just 9pm. I knocked and the employee came up saying the lobby was closed. I pointed to the sign posted on the window. He opened up and looked. I said I just need to use the restroom while waiting for our food. He seemed a bit irritated, but he let me in.

I told them I would buy food. I just had to use the restroom first. One guy was going to and then this female with brown hair told me the bathrooms were closed which was a lie. The female working should be talked to about this. It makes me never want to support Jack in the Box. 1300 Jensen Sanger California.

I was shocked, upset they actually could start making their chicken tenders so small. 😕Used all the time I found myself going to safe. Now you can get twice as much for half the price though no drive through. Sucks. I hope they go back to original size at least before I’m 80.

Joyce and Keila at store number 4836 was extremely professional. They were so kind. I will definitely visit this store again. The restroom was clean and had everything from tissue to soap and paper towels.

I walked into this Jack in the Box location yesterday and was greeted by Vanessa, who was super nice and welcoming and had a smile on her face the whole time and was very helpful and made sure my order was correct to my liking perfectly!!!

They keep advertising a monster box with a large mozzarella stick as an option for a side but they haven't had them in stock since this promotion started! Not once! False advertising!!!! They need to get this item in stock and stop lying about having this item!

I’ve been a fan of Jack In The Box since the late 90’s. It was absolutely one of the best place to get a burger along side Whataburger, and Carl Jr’s. I loved their ultimate bacon cheeseburger especially when they use 2 different cheeses, and it was real juicy. Something everyone loves! Now in Illinois for the last 10 years, they finally after all these years opened up a handful of Jack In The Box locations. I was looking forward to finally getting an ultimate bacon cheeseburger. The new location was real packed.

In light of a little bit of mix up with my order, management promptly addressed the situation (really minor/ curly fries instead of regular) and resolved it quickly and very kindly with no hesitation. Excellent customer service!

Double Bacon Smash burger, one Bacon strip broke in half, poor customer service. Highly advise to go elsewhere to food, at this point gas station food is a better option!! Staff is unmotivated to satisfy the customer that keeps this place open and wouldn't advise FRIEND or FOE to WASTE their money here!!!🤬

Went to Jack in the Box tonight. Was asked to pull forward and wait to only get melted milk shakes and cold food literally cold as a corpse. Completely unacceptable and not ok. We spend our money at these places to save ourselves from the work of having to do ourselves not tonight!