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Dairy Queen Reviews

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About Dairy Queen

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Dairy Queen has served fast food and soft-serve ice cream treats since 1940. The chain offers a variety of burgers, chicken strips, fries and signature Blizzard desserts. Dairy Queen provides a combination of savory and sweet options, catering to both meal and dessert cravings with its menu and seasonal offerings.

Visit www.dairyqueen.com/en-us
Pros
  • Friendly and helpful staff
  • Good quality food and ice cream
  • Affordable pricing and value meals
Cons
  • Long wait times for service
  • Inconsistent order accuracy
  • Occasional cleanliness issues

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Dairy Queen Reviews

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    Page 1 Reviews 0 - 35
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    Staff

    Reviewed July 30, 2026

    Had another great visit to our Logansport, Indiana DQ. The employees and owners are always happy and smiling. They talk to the customers, and make us feel like family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2026

    As someone who recently moved to Manor, I want to share both a concern and a compliment about my experiences at Dairy Queen. I have visited this location several times, and unfortunately, the morning manager is often rude and disrespectful to both employees and customers. It creates an uncomfortable atmosphere and has made me think twice about coming in.

    When I do visit, I always hope to see the tall African American gentleman who works the night shift. I don't know his name, but he is always friendly, professional, and respectful. He treats his coworkers and customers with kindness, and he takes pride in making sure every meal is fresh and prepared correctly. My family specifically looks for him because we know we'll receive great service when he's there. If he isn't working, we've even decided to leave and come back another time.

    On Sunday night, I watched this young man work both the front counter and the drive-thru while making sure orders went out fresh and as quickly as possible. Another cook was supposed to be helping him, but it was obvious that he wasn't receiving much assistance. Despite that, he handled everything without complaining and kept a positive attitude.

    He did an amazing job and deserves to be recognized for his hard work and dedication. If he isn't already the night manager, I truly believe he would make an excellent one. Employees like him are the reason customers return, and I believe the business would do much better by recognizing and supporting outstanding team members like him.

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      Punctuality & SpeedStaff

      Reviewed July 27, 2026

      The staff is so friendly and efficient! Best fast food in Youngstown and surrounding areas! The food is so fresh everyday at all times of day! We love you! Keep up the good work!

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      Customer ServiceStaff

      Reviewed July 19, 2026

      Dropped by the DQ on Warm Springs to be greeted by Mikey K. Super fantastic attitude! I brought in my grandson for an ice cream cone on this hot Saturday afternoon. Our experience was so fun. Mikey was playful with my grandson. It was a really great feeling to see the DQ team and Mikey service us so well. They all acted like they wanted to be at work. That’s a rare find these days. This location has a phenomenal staff. Thanks DQ for continuing to do things right.

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      PriceStaff

      Reviewed June 19, 2026

      Ordered a double patty cheeseburger deal x2. With an order of onion rings. Got 6 burgers and onion rings. Excellent. Hot and delicious. I rarely eat takeout. These were so delicious. Hot and nicely put together. Paid with tax just under $40. Worth it. The Port Moody Location outside Vancouver. This is a very busy and popular location. The ice cream treats are also nicely made and served. Thank you!

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      Reviewed Sept. 10, 2026

      Went to the South Daytona FL location for 13 years, this time the pickles tasted and smelled like they had been soaking in a bucket with a urinal cake. Can't imagine how they ended up that way? Even though I've had nasty pickles, I've never had one that tasted like a cleaner before. Bad pickles are usually just mushy. We got 4 cheese burgers. I took the pickles off the last two, washed them off thoroughly in warm water, set them on a clean napkin, and took a sniff: Still YUCK! OMG, why? This location has had a lot of bad reviews about cleanliness for the last two years or so. So I think I'll do like most other DQ fans in the area, and start going strictly to the Port Orange location. They clearly have more reasonably high standards.

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      Reviewed Sept. 5, 2026

      Assuming new owners who actually made this dessert at Dairy Queen perhaps need to attend Sundae School 🏫 👎 🍨. BC Dairy Boy Marysville MI a Small business doing bigger, better sundaes. 👍 Winning 🏆

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 18, 2026

      Extremely rude staff and zero accountability. I am a lifelong Wickenburg local who raised my family here, and I’ve never experienced such hostile service. Brought my grandson in after football practice at 8:30 PM. The young girl working ignored me three times, and when a customer forced her to look up, she snapped, "What! Yes, we are open until 9, 20 more minutes left." They had also already shut down the ice cream machines early. When I called later to get a manager's name, the older worker told me, "Her name is April and that's all I'm saying," and hung up on me.

      They then repeatedly picked up and hung up the phone to block my calls. Now staff claims there is no manager on site. Corporate has been contacted. Management needs to address this immediately. This is in regards to the Wickenburg Az Dairy Queen. Their attitude are just disgusting. We did not order. Not giving my money to ungrateful workers and a company that won't do anything about it.

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      Customer Service

      Reviewed Aug. 9, 2026

      Look at this. And they were rude. It's supposed to taste like coffee but it tastes like a vanilla shake

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      PriceRefunds & PayoutsRates

      Reviewed Aug. 8, 2026

      Dairy Queen has been known for its breakfast for years. Whoever’s idea it was at the corporate office to change the biscuits, it was a terrible idea. The quality of the biscuits are now terrible. Please don’t do what every other mediocre brand has done and lower the quality. I say, please bring back the biscuits that you are known for. It’s ok to not price-point everything. We will pay for quality.

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      Punctuality & SpeedRefunds & Payouts

      Reviewed Aug. 6, 2026

      I went through the drive thru at the Dairy Queen on Nelson Rd Lake Charles, La. I ordered a cheeseburger with onion rings and a coke. They had me pull up and wait for the onions rings; said it’ll be about 2 or 3 mins. The parking lot was nearly empty and drive thru was slow. At 15 mins I walked inside to inquire about my order and ask for a refund. They handed me a bag to which was not correct..

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      Customer ServicePunctuality & Speed

      Reviewed Aug. 4, 2026

      We went to the Dairy Queen on Kemp in Wichita Falls, Tx and ordered two blizzards. The line was long and slow and we sat in the line for approximately 20 minutes. The young lady at the window was rude and had a poor attitude. She stated that they were busy but there were very few cars in the parking lot. We noticed that she kept walking away from the drive up and out into the store itself. When we were ordering she asked what we would like and when we began ordering we were told to hold on. That was the first 7 to 10 minutes. The other was spent at the window waiting for our blizzards and they weren't even correct. Overall a bad experience.

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      Sales & MarketingOnline & AppStaff

      Reviewed Aug. 4, 2026

      I went to Dairy Queen to use my buy one get one .99 cents and when the employee scanned my coupon, an error message appeared stating the coupon was not valid. He tried several times and had the same error. He suggested I order through the app, and I "should not take that long". I was in a hurry and expected the coupon would be honored, but he never offered. I have never had this happen to me at any other establishment.

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      Reviewed July 22, 2026

      Hot fudge sundae had very little pecans on it. The pecans were all stale. I would suggest storing them in the fridge.

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      Reviewed July 8, 2026

      The mydqexperience.com website delivered the message that the survey was completed, when in fact it was not, so I am unable to receive a code for the 'free' food item. This has happened with two different receipts, for purchases made on different dates in Edmonton, Alberta, Canada.

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      Reviewed July 8, 2026

      I ordered a peanut buster parfait. They barely put any Spanish peanuts in it and hardly any hot fudge. The hot fudge was burnt and chewy. Ridiculous for $7!!!!!

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      Reviewed July 4, 2026

      Genuinely never get my order every time, I order a burger with ketchup, mustard, mayo and onions. The only thing I get on my burger is mustard. I had to get ketchup packets.

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      Customer ServicePricePunctuality & SpeedRates

      Reviewed June 14, 2026

      I like to visit our local Dairy Queen at different times of the year. Our DQ was recently remodeled but the architect sure didn’t research flow of business for customers, this is a very busy location on the way to the beach. The drive through is pretty decent and the young crew does pretty well preparing the food. My complaints are the prices! We have receipts from last summer of the same food and now is $10 more and then on top of that— if you dine in, you get rewarded with the offer of giving the very reluctant, non smiling cashier a tip and as I’m thinking about what exactly I’d be tipping for; is it for standing at the counter waiting for service up to 5 minutes or is it for having to get my own drink, or for getting my own napkins, spoon, condiments Or waiting for my number to be called so I can get up (handicapped and all) and get my tray of food and ask about gravy that was forgotten?

      Asking me to tip for this service is nothing new in the last 5 or 6 years, but come on! I’m offended of being asked to tip for absolutely nothing done by the cashier out of the ordinary of their job and sometimes that’s not even done correctly! I even wait to see what attitude I get from the cashier if I don’t tip and it’s pretty obvious the attitude! I still like the place and I will go thru the drive thru in the future where ironically I’m not asked to tip (huh?).

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      Staff

      Reviewed June 11, 2026

      I bought a single Blizzard (large). The lady looked like she wanted to go home. DQ treat your employees because I eat said blizzard and violently vomited and had violent diarrhea. Get your shit together, DQ. I'm upset.

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      Sales & Marketing

      Reviewed June 5, 2026

      Went at 6 pm to get the $7 meal deal. Was told it wasn't available after a certain time. I pointed out that the menu didn't give a timelines, just says 'meal deal'. Still wouldn't let me have it for $7. False advertising at the White City, OR Dairy Queen.

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      Reviewed June 3, 2026

      Biscuits and gravy very bland. No sausage added. Will avoid.

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      Reviewed June 1, 2026

      This is the worst burger I have ever had. It's disgusting! I got a bacon double cheeseburger and the bacon wasn't even cooked on it; it was raw. They put one ring of onions on it, and the burger tastes awful.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed May 31, 2026

      I went through the drive-through and was met with the rudest employees. I paid for my food and handed just my meals, then the window closed. I waited at the window for it to open again because I had ordered a cone and a blizzard, and they completely ignored it. When the window opened back up, and I asked for the ice cream I had paid for, the lady was so rude, and the manager in the back kept yelling about drive-through times. There was no reason for the 2 minutes I was there to be treated so rudely.

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      Reviewed May 27, 2026

      We just visited the DQ in Markle IN and everything you touch is sticky from the floor to the table and chairs and there is a sign in the bathroom door “not a public bathroom customer only”. What???? The food was not done the French fries were soft and rubber like. There were empty black metal basket all the table, why??? Very bad experience overall.

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      Customer ServicePunctuality & SpeedStaffHonesty & Transparency

      Reviewed May 24, 2026

      Bad experience at Dairy Queen on Elliott Knox, New Braunfels, Texas. Slow drive-thru times, consistently inaccurate orders, and cold food. Placed order through Drive today, 5/23/26, inaccurate order, didn’t realize order was inaccurate until I got home. Called them, explained my order was missing an order, just for the assistant manager Josie to tell me that it was an honest mistake, didn’t even offer to give us the item missing, blaming us for the mistake, stated they always repeat the order. The gentleman who took order never repeated the order, didn’t even include a receipt with the order, very unprofessional.

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      Contract & TermsPrice

      Reviewed May 23, 2026

      I went here and I asked can I get the $5 mix match deal and she said yes in drive thru and I got to window, she said no and charged me for regular burger, not the kids burger.

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      Reviewed May 15, 2026

      I ordered the 7 dollar deal and got chicken strips, sweet tea, onion rings, strawberry Sunday and I what I got was old fries and a unsweetened tea and when I looked at my receipt they didn't even change it to onion rings. It still said fries that made me more mad.

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      Customer ServiceTechPunctuality & SpeedStaff

      Reviewed April 25, 2026

      We placed an order online to eat in a restaurant. When we went inside, I went up to where you stand to get the order. It was several minutes before anyone even looked up at me. Several employees were standing towards the area where the desserts are made talking and laughing. I'm all for enjoying your job but when it's very slow inside the business and no one acknowledges you for several minutes, it's frustrating. I listened to them talk, make jokes and walk around. When a girl came up to the register, I asked about our order.

      Another employee said they are making your blizzards. No, no, they weren't. Unless there is a new machine, and it does make noise. I mean, my boyfriend went to the bathroom. When he got back, I went. I came back out and he said no one had spoke with him still. I counted 8 employees there. I had never seen so many. There was one other couple in the whole place... No excuses. The blizzards were ok. And the employees weren't rude. They just didn't want to talk to us at all for some reason.

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      PriceRates

      Reviewed April 22, 2026

      So we came to Dairy Queen and got very little food. It was disgusting and Bryce were not that much seasoned and I got the shrimp box. There was only like 10 that price only came in Mike very very very little. There were like 10 fries shrimp in there very little ones. And it was so bad. And the bread was disgusting cold Soggy.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 21, 2026

      Went to my DQ on State Street, New Albany, IN to redeem my free dilly bar and to order an ice cream cone for my dog. Was offered a free pup cup instead. The new manager, Joey waited on me and went for my order, while another employee handed me my dilly bar. Shortly after he too arrived with one and said, here have two. Overwhelmed by this attention to customer service and beyond! I’ll be back.

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      Reviewed April 18, 2026

      Every time I go to Daily Queen, they get my order wrong. Ticket is always correct but they make it wrong. I ordered a hamburger dressed the way I like it, and they put ketchup all over it. I ordered lettuce and mayo. Got pickles, mustard and ketchup smothered all over it!!

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      Verified purchase
      PricePunctuality & SpeedStaffRatesValue

      Reviewed April 12, 2026

      I have been going to this Dairy Queen for a couple of years since I live in the area but it's my two kids' favorite food and I have some co-workers going there now because everything is made fresh and the price is a value for families that in my case aren't rich but I'm very cheap and it's a good value menu. The 2 for $5 or 3 for $7( 🍦🥤 at three piece huge chicken strips, or burger or onions or fries and yes it will fill you up you can't get that at any other fast food establishment without getting old reheated $15 sacks of disappointment) you actually can get a main and to every order is made fresh, this is one of the only restaurants other than mixteca where I don't ever have to worry about getting anything old.

      We don't try much else other than sticking to what we know but you get two huge fresh hot chicken strips. Where else do you go that the food is so hot you have to wait a few minutes and can't just eat it unless you know it's not cold it's not reheated. It is always fresh and now let me get to the store manager and employee. I don't know his name but he's awesome. He's used to seeing me once or twice a week. There's a couple of new girls that are awesome and my favorite employee I can't think of his name but he always has a smile and we always recognize how good the most high is and how God has good plans for everyone despite how things are going in the world. Trust in the most high is what keeps us going and always know if he's having a bad day and vice versa and we good quick prayer. You only get one sauce and of course but it's a great meal.

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      PriceMaintenance

      Reviewed April 1, 2026

      Ask for a large milkshake and it was 7 bucks, which is expensive for a normal milkshake, and they gave me 2 cups and says the first one was broken, also in the bottom of the cup there was chocolate and Reese peanut butter cups. Imagine if someone was allergic and had that.

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      Price

      Reviewed March 26, 2026

      The window screwed up and then they tried to double charge when I drove back around. I ordered a hotdog and basket of onion rings for 966. They gave me a small onion ring. I asked for a basket. Unacceptable. I went back and then they tried to charge me more. I wouldn’t recommend going to that Dairy Queen on Boylston Street in Worcester w Boylston, line.

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      Staff

      Reviewed March 22, 2026

      My first visit to DQ on 1702 Havendale Blvd NW Winter Haven Fl 33881 at 8:16pm when I entered in my first expression was the cleanness was not very appearing, I ordered a small blizzard Reese’s Peanut Butter Cup Vanilla and the ice cream was semi melted with chucks pieces of Reese’s, when I entered back into the store, one of the staff stated our machine is giving us trouble and re-made the Blizzards and overpacked it with Reese’s peanut butter to make the ice cream appear thicker. Sorry I did not take a photo.

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      Staff

      Reviewed March 19, 2026

      Brenda was amazing at our Woods Cross Dairy Queen!!! Highly recommend this location !!! Conveniently located right off the freeway! Give it a try… especially the sea sandwich & the fries are amazing.

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      Reviewed March 19, 2026

      On March 18, 2026, I took my wife and daughter to Dairy Queen at 6550 S Midvale Park Rd, Tucson, AZ 85746 for an after dinner treat. I asked for a banana split, only to be told they had no bananas. Disappointed, I ordered a Blizzard. After we had all ordered and I had paid, she said, "Now we have bananas! Would you like to order a banana split now?" Why would I want one now? How did she suddenly have bananas? The whole experience was very suspicious.

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      Reviewed March 13, 2026

      My God, I have got to say this Markell or Marquel and his crew in my 43 years no joke no one has ever treated me better and has ran a restaurant so perfectly. I’m in service. I work for Bish's RV. I run a service department and this guy is 10 times better at his job than I am and I am incredible. Somebody needs to realize this man needs to be grabbed up and so does the rest of the crew. All these boys are so freaking incredible. They had me crying when I left on times having a bad day and they just made me feel like I matter. I freaking. Love you guys.

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      Price

      Reviewed March 10, 2026

      Today we had our first ice cream in Mexico at Dairy Queen. For 100 pesos, you get a product worth a maximum of 50 cents. The ice cream doesn't taste bad, but it's mediocre at best. That's it for us and Dairy Queen ice cream for good. We've never experienced such a rip-off.

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      Verified purchase

      Reviewed March 3, 2026

      Nothing was correct. Spent 32.00 for crap. Chicken was rubbery, Hamburger had BQ on it and we specifically said NO BQ..The banana splits weren't even good. Cheese Curds were smashed flat in the box and husband's Onion Rings were so crumbed in their box, the actual Onions were bare. They didn't even give us our drinks after the girl told us she put drinks in holder in the bag. No hell no she did not. WHOLE ORDER WAS A MESS. NEVER AGAIN AT DQ!!!

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      Dairy Queen Company Information

      Company Name:
      Dairy Queen
      Website:
      www.dairyqueen.com