Dairy Queen Reviews

The workers were on their phone majority of the time. Also they forgot my candle that I paid 2 dollars for. Not worth it. Don’t go to the one in Salem Virginia.

I recently visited the Dairy Queen located at 7010 S Hwy 85-87, Fountain, CO 80817. I utilized their mobile application to place two separate orders for drive-thru pickup. Despite only three vehicles preceding me in the queue, I experienced a wait time of nearly an hour for my order, which included a combo meal, a banana split, and two Valentine's Day cupcakes. Upon receipt, the combo meal was cold, and the large fries, for which an additional charge was incurred, were only half full. The banana split was significantly melted, rendering it unsatisfactory. I am particularly disappointed given the cost of these items and the compromised quality upon delivery. I am seeking a refund, though I have reservations about the likelihood of its approval.

So, there are employees working at DQ located at 4114 E Lucas Dr in Beaumont, TX who complain in front of customers while you are giving and paying for your order. The "cook" openly complains about having better things to do than to fix orders for a line of customers. The last I checked, if someone wants a job, they would go to work and provide world-class customer service and not complain about how many customers they have to "cook" for.

I just ate a sorry excuse for a flame thrower burger. Paid over $14. For a patty and cheese, one 1/2 strip of bacon and drizzle of flame thrower sauce on a smashed buns. McDonald's basically cheese burger has more on it and is bigger than this burger.. and since when does a flame thrower only have a patty cheese, a 1/2 strip of bacon and small amount of sauce on it and no veggies? Now I remember why I only get ice cream and chicken stripes at DQ. They are no good for anything else. 🤦‍♀️🤦‍♀️

My boyfriend took us to the Camden DE Dairy Queen last week and we were So Excited to each get a blizzard, but the entire staff there was Awful and on their cell phones with one another laughing. Our service was delayed due to this.

I stopped by DQ in Ozark, AL today at 1:20 and ordered 2 meals. It took DQ about 10 minutes from window to car but it is worth it! The food is fresh and cooked on site! They have the best onion rings around anywhere! Thank you for a delicious lunch and for your professionalism with smiles!

OMG I have not gone to Dairy Queen in quite a while because it’s kind of pricey for me. I got a small concrete and two large concrete. They were in a cupholder on my front seat in my car. As I was going home, a car stopped in the middle of the street and I slammed my brakes on and the concretes went flying, hit the glove department and fell down on the mat. I had to go up another street and see how much of the concrete or splashed all over the floor. Dairy Queen really has great lids on their drinks. All three of the concrete lids were still on the concrete. Even though all three of them were badly hit. I was so happy that I had to write this review. Thank you so much, Dairy Queen. You’re awesome. Oh yeah, I drank one of those concrete and it was great and very fresh.

The Bun that comes on the Cheeseburger is no longer edible. I tried biting into the Cheeseburger to only bite through everything but the Bun. This caused all of the innards to come completely out. The Bunn was like a Gummy Bear, not exaggerating how stretchy it was. Could not eat it. I read about how they changed the Bun to a more dense Bun and that no one likes. Sad to say, I will not be back.

For the past two years, I’ve driven to this Dairy Queen every other Friday from the Cypress area—just 10 minutes away. I’ve been a consistent customer, ordering the same combo each time. Today, I asked for the DP Patty Melt Combo. The sign showed a Dr Pepper cup, no mention of size. I handed over $20, expecting the usual. Instead, I was charged extra without any clear explanation.

First they took forever to even acknowledge me at the counter, when I said I had a mobile order the server acted like she didn't know what I was talking about. Then when I asked for my drink she said there wasn't one on the order but in my mobile recipe I ordered one. And instead of handing me a cup to get my own drink she took 5 minutes to give me my drink.

Don’t waste your money. They're rude and very racist. The guy wouldn’t even help me with giving me their Internet passcode so I can unlock my card and have cold nasty food, then when he handed me my food he was very rude. The fires were cold as well but they taste better than the burger I bought.

I stopped going here years ago because an ice cream shop Should Have Ice Cream. For weeks, they never had chocolate ice cream. I tried again about a year ago. Unfortunately, this past weekend, same problem...but worse! Mobile ordered. No one answered at drive-thru (multiple vehicles) NOR at window. After minutes of no service, I literally had to rap on drive-thru window just to get service. I also had a clear view of front counter, which was empty (no customers). Minutes later, a guy mozied to windows to tell me they "thought they may be out" of chocolate ice cream. (?!?) After explaining that I don't eat vanilla& would rather be refunded, a woman slithers to windows holding my $3 cone with 1" of ice cream on a cone. This Cameron, NC location should just close! Too many other places around to spend my money. I went to Food Lion & bought a half gallon for same price.

WOW $7.19 for a burger!!! A 4-PIECE chicken strip basket with fries, gravy, and toasted butter bread is $8.63. The ONE BURGER was $7.19.; that's ridiculous. Your prices are too much. You do not have your prices clearly stated.

I just bought a milkshake. It is like a drink of water with a shot of caramel. It's disgusting. I called you Saturday the manager dairy Queen and the phone went to a fax machine and my calls are being ignored. I'm pissed.

I have to say I've been to so many DQ's throughout Texas. This one has to be the BEST one yet!! Food was fresh, and service was even better. I don't live close to this location, but I wished I did. Keep up the great all-around service!!

Went to the Wake Village, TX location today. Ordered in the drive thru. They had me pull around to wait for them to bring out the food. Waited 37 minutes when finally they brought out the food. When I got home the gravy was like white water and most of it had poured of the small cup with lid into the box. They put it in the box on its side for some dumb reason. Again the gravy was literally like water. Horrible. DQ do better.

Best customer service ever, food is amazing specially at 5403 23rd Ave Edmonton, AB T6l 7G4 best restaurant. İ love it. Chicken, and fries fresh and hamburger was delicious. Also attention to details.

The Dairy Queen in Oak Ridge TN has EXCELLENT customer service. They are always friendly, helpful and ready to serve. Ice cream treats are our favorites! All delicious…I mistakenly left my Debit Card while going through the drive through. When I discovered it missing I called them to see if by chance I left it there the day before…I spoke with Sabrina the manager and she asked my name put me on hold came back to the phone and said they had locked it on the safe. There are good people in the world… they work at Dairy Queen in Oak Ridge TN. Thank you for all you do!

Awful service and speed. Sat at counter for about 4 minutes until I was noticed; approached with no words, I ordered and waited 10 minutes for a small blizzard. No words were ever spoken, including when the order was placed up on the counter with no indication of whose it was. $8 for a small blizzard and 15 minute wait… There were 3 people in the restaurant and 4 people working who also never spoke a word to each other.

I have to say that compared with the other fast food restaurants these guys win hands down! Their hamburgers are the closest to homemade burgers and I can actually say that the chocolate milk shake was the most delicious I have had in the last 50 years! I will be going back to try different things from their menu soon! Also the staff were very friendly and helpful which is getting harder and harder to find! Thank you.

We rarely stop off at Dairy Queen, but when we do, our treat is the classic Buster bar. A couple of days ago I stopped and picked up a box of 6 Buster bars. We were very disappointed on the quality of them. The outside chocolate was see through, to the point where the bar didn't hold it's shape and was slightly smashed with the chocolate broken into bits. When eating the Buster bar, we always look forward to the peanuts on top, in the middle and at the bottom. The amount of peanuts has noticeably decreased, a couple of peanuts on the top and bottom and a few in the middle. The over the top favorite part of a Buster bar is the yummy hot fudge that is in the middle and last layer with the peanuts. Unfortunately, it was almost non-existent. We thought that they skipped it completely and really had to search for it, but close to the stick there was a tiny amount. Eating the Buster Bar was more like eating an overpriced Dilly bar.

From when I first pulled up at the Salt Creek Dover location all of the staff were outside. I went to the drive-thru. The lady insisted my mobile order does not come through until the time it says then proceeded to asked what I wanted. When I came in there after waiting for 20 minutes inside I watched 3 different people who came from outside go inside. Did not wash their hands and starting making food with no gloves. Never coming here again.

Absolutely disgusting!!! Ordered honey wings and got hot wings and cold fries, hamburger was so gross. My bill was 35 dollars. I will never ever order there again. This is awful that I have to do this

Awful staff. Fries were not fully cooked and cold malt was terrible! Would not recommend DQ in shawano! I know I’m never going back! And employee name Rushi was inconsiderate and rude to me. Where are American workers?

Sloppy food that matches management. Sloppy food and poor customer service beyond poor. Management don't manage. They just blow you off and it matches their food with sloppyness. Just crappy service to match their food. They're one of the worst places to eat and the people there act like you messed up on their food. This isn't my only bad experience there. It's like the 5th. Don't waste your money here people. Crap, crap and more crap here. If you like that then go there.

It was so good. The service was so good and Alyeeas was so kind and fast. I highly recommend you go but go yourself. Experience it yourself. It was so good. Please listen to me and go I’m telling you!!!

July 23, 2025 7 pm. I went to pick up my order from 711 Georgia St.. The chicken tender meal with fries and a drink and a piece of toast was hot, tasty and prompt. Staff was friendly and helpful. Good job folks.

I’ve been a regular at this Dairy Queen for years and have always ordered a small tap water alongside my food or ice cream with no issue. This time, I was charged $2.89 for a small cup of tap water—which is more than the $2.69 bottled water they sell. When I called to ask if it was a mistake, I was told this is “just their practice.” There is no signage, no heads-up—just a surprise charge that makes zero sense. Charging more for tap water than bottled isn’t just ridiculous, it’s exploitative. I don’t mind paying for what I get, but I won’t support a place that takes advantage of basic decency.

I've been a life long customer. Just purchased a small and large Blizzard. I get it that the price is more, but with tax is cost 18.59. Get real. This is soft serve. Not made in China. Not just the price is the issue, they but soft serve on the bottom, a layer of treats and more soft serve. They did not even mix it thoroughly. At these prices it should be treated as a deluxe treat, but I can pick up something more enjoyable from the grocery store. No longer a DQ customer. These companies are running themselves out of business.

Extremely Disappointed With The Lack Of Customer Service and Integrity!! Me and my family have been a loyal customer to this establishment from when I was a little girl and once I became an adult and a mother I continued being a loyal customer even with my kids that’s now adults with the exception of one. I’ve always enjoyed stopping by at least 3-5 times a month, I come a lot with my 12 yr old daughter and we visit quite frequently where I’ve build a great rapport with the owner, well at least that’s what I thought until tonight’s visit.

I drove 10 miles just to be told they're closed because of the little rain. That's what happens when you let hood rats running a business. And they were just standing around until I walked in at 12:30 pm.

I was at Moose Jaw location ordered $9.00 3 piece chicken strip meal. Asked if I wanted poutine, onion rings or fries should be told charge for this. I expected but not a $5.00 charge. Got a coupon at window then asked is there no ice cream as it always does. They said I chose the coupon instead. I said no so they asked for the coupon back gave me ice cream. I get home. No sauce for the chicken strips as I asked for dill. Sauce. Old cold food poutine was hot nothing else.

Ordered the 6pc bbq chicken and onion rings. Chicken was swimming in bbq sauce making it soggy and gross, the onion rings were cold, rubbery and very gross! Spent way too much money for it to be nasty! And the employees don’t like to communicate with each other either! Major disappointment

Purchased the mixing bowl mashup. Just terrible. Very gritty. I’ve had smoother experiences chewing chalk. The taste of the Chip Cookie Dough and Chocolate Chips was basically the same like powdered sugar. Sweet but tasteless. DQ quality has disappeared. I will not be taking my family there in the future.

Dear Dairy Queen Customer Service Team, I am writing to formally express my dissatisfaction with my recent experience at your establishment located at 2425 Truscott Dr, Unit 13a, Mississauga, ON L5J 2B4. During my visit, I was disappointed by the staff's unprofessional conduct. I had to wait approximately 10 minutes for my order to be handed to me, and this was the owner's son serving me, but he never finished my order, during which time three employees were simply standing around and not attending to customer needs. This lack of attentiveness contributed to a frustrating experience. Additionally, the store environment was far from satisfactory. The interior had an unpleasant odor reminiscent of a washroom bio, which I understand is a recurring issue at this location. This made the dining experience uncomfortable and unappetizing.

I went to Dairy. Went to get lunch today on General McMullen. Ordered a fish sandwich, picture looks good & for 5$ and change. Thought it would be a good size. I forgot to ask for cheese so I asked at the window. They said it would be.78 cents for a slice of cheese. I asked for extra tartar sauce and they charge for that too. Needless to say I didn’t get either but when I received my sandwich it was smaller than a chicken tender. I was very disappointed and still hungry never again. Sandwich was actually good but too small for the price.

Not my problem y'all don't know how to serve food and get it out when it's hot. Like honestly it shouldn't take 4 hours for somebody to get a break when I know for a fact all y'all make sure everybody else gets a break first. But that also goes along with the non-washing your hands wearing gloves not wearing a hairnet whole nine yards and your manager plays favorites.

Good customer service, especially May really friendly and accommodating 😊and she offer us a combo for us to enjoy our food. I really enjoyed the foods. Served it fresh, warm and delicious always. Clean store and good ambiance. Thank you so much DAIRY QUEEN.

I’m very satisfied customer here. 😊I love the warmth welcoming staffs especially MAY very accommodating. Clean and tidy store. Yummy foods as always. I really love DAIRY QUEEN! Simply the best. Thank you so much.

I had an issue with a DQ double charging my card and they emailed me saying they sent a gift card. I said I didn't want it but they still sent the card and it had a $0 balance. The handling of this whole issue has been absolutely terrible for everyone from the franchise owner to DQ corporate.