Chili's Grill & Bar Reviews

Finally, after convincing her of her error, she proceeded to give us a $20 bill, and 3 $5 gift certificates, even after we made it clear that we would never come back to Chili's again. Now, we have gift certificates that are basically worthless to us. During the meal, it did not taste right, and suddenly I had to vomit. Besides the vomiting, we are completely, and totally stressed out over this. We wanted to have a nice, quiet, decent, lunch, and instead we got ill and the runaround.

We were in the restaurant a total of 1 hour and 35 minutes from the time we were seated, served and finished with our meals. We were the only Asians (Vietnamese) in the restaurant. As we sat there, we observed people arriving and seated after us were served first and left before us. We were all embarrassed and angry in the manner in which we were treated. It is fair to say, we personally felt we were discriminated because of our race and the fact that we were the only Asians in the restaurant. On December 27, 2008, having explained to my friend, Leonard **, about my experience at Chili's, he filed a complaint with Gabriel ** on our behalf and voiced our displeasure with the service and treatment we received at Chili's. Instead of Gabriel ** responding to our complaint, he forwarded to Kathy **, supposedly one of the three Managers on Duty at this location. She emailed me at ** on December 28, 2008 and requested I call her on her cell phone.

On Monday, December 29, 2008, I did call her. She informed me she was on duty on December 26th, but that she was confined to her office because of her broken leg. Were her staff members lying about her availability or was she really at the restaurant? When I called, she had already read the complaint filed. She still wanted to hear from me what happened. I informed her everything on the complaint was exactly what happened. She informed me she would email Leonard **, for what reasons, I never knew. She never did. Leonard again filed a follow-up with Gabriel ** and no response. As a matter of fact, nothing has been heard from either. I filed this complaint because I don't want other Asians to go through the same treatment we did. I believe this was uncalled for and Chili's has not assumed any responsibility, much less the courtesy of any professionalism in dealing with me regarding this matter.

Afterwards, she called other businesses with which we have gift cards for and found that this was also their practice. How can this be legal? Shouldn't people be told to stop supporting this rip off to the public.