Chili's Grill & Bar Reviews

My first time going to this restaurant and I will never return to this place again. We walk in Chili's and the hostess is standing there holding a conversation with her fellow coworker. Neither one of them greeted us as we walked up to the podium. However, they did look at us and continue to have their conversation about one coworker's boyfriend. Then once they were finish, she said, "table for two," (not, "Hello, welcome to Chili's") she sits us in this small crowded section full of loud teenagers. I told her we would like to go on the other side where it was more quieter. She sucks her teeth and grabs the menu off the table as if my suggestion pissed her off.

Saturday, March 14, 2015, my fiance and visited Chili's restaurant in Fultondale, Alabama. We started to go to Logan's but they were overcrowded so we chose to eat at Chili's. When went in there were a lot over available tables but the hostess took us to a dirty table and we had to wait until she cleaned it off then she asked for our drink orders. When she brought them back she asked if we wanted to order an appetizer and we said, "No we didn't need one. We wanted to go ahead a order." She took our order and it took so long for us to get our food.

I ordered $40.00 worth of delivery food plus a 15% tip. MY FOOD WAS LOUSY! The onion rings were overcooked. Either someone wasn't paying attention when they were being cooked or the oil was old. My chicken wings were old and hard! Never again!

Well they always have empty tables and say they are not under staffed but will not seat parts of two in regular Booths. There were at least six empty tables open and we still waited 15 min.

I ordered the Oldtimer with cheese and my stomach felt weird after I ate it. I was throwing up that night which was Saturday and my stomach still hurts like crazy and I can't even get up or eat. I was really upset.

Brighton CO - Eat there regularly, food way too salty!

In the late 70s I remember waiting in line up to a couple of hours at the Original Chili's in Dallas for an Old Timer and a basket of fries. I had that today at your Mesquite location. The quality of food just wasn't there. Bring back the original Old Timer and real French fries with spices. Chili's is no longer competitive. The food is now just average just like the restaurant next door. Disappointed. I want the original burger back.

Alice, TX - Mini burger buns were hard and cold. Boneless wings were frozen inside. And celery sticks were blackish on both ends. Come on.

My son and I decided to visit Chili's on his day off. There was hardly anyone in the restaurant. The bartender asked us if we wanted to sit at the bar. We said "can we please have a booth." She slapped the menus down and turned around and shook her head and said in a microphone, "You have 2." We waited 10 minutes maybe even more. We said "let's go." This place wasn't even busy.

When to Chili's to get something to eat. First of all, it took almost an hour for my food to get to the table on an almost empty restaurant. The waitress got my order wrong, fine, she takes the plate away, comes back with the right sides... And my steak was not cooked right... I wanted it medium well and the thing was pink.... She took it away again... A few minutes later she brings it back... I start eating... And there's a long blonde hair on my food... I get the manager's attention, my girlfriend asked if there was a blonde in the kitchen. He said "no, they are all Mexican".... Couldn't just say, "no, they all have black hair or something." Hey, I'm Hispanic, just saying....

Jan. 15, 2015 - my friend and I had the $6 soup and half sandwich lunch combo. We were billed $2.99 for each soup and $6 for the sandwich, totaling $18 plus tax. We pointed this out to our server. She claimed that both "her and her manager had no idea why the computer did that". They did correct the bill. Remember back, the last time we were there, we received the very same overcharge. I wondered how many patrons had been overcharged but didn't notice the additional charge and ended up paying the exorbitant bill. My tip, check your bill closely when dining at Chili's.

I went to have lunch at Chili's with my husband and my little daughters, which were having a pizza from other place else. We had a seat, we ordered the drinks, which never came. I was wondering why the waitress were taking so long to bring the drinks when the manager came to our table and asked us to leave!! Because my 15 months baby and my 4 years old daughter were having pizza Hut! I told the manager me and my husband would order Chili's food, but she said we should leave. My kids should have ordered her pizza. I got shocked!! That was the most rude person I ever met. Now, I just hate this disgusting place. There was no sign, nothing written saying we couldn't come in with food.

I made sure to check the fries, because I had cold fries given to me in the past here. Yes the fries were cold, the manager made fresh fries. After making it back to work, my staff notice that the hamburgers were cold, the lettuce was withered and the tomatoes were soggy, the buns were flat. I did call the Manager to inform her of the poor quality of her cook.

We ate at a chili's Sunday the 12th. To my surprise the country fried steak has been deleted from the menu. Also noticed the corn on the cob was not offered. I ordered the ribeye steak. It was an excellent steak. Got mashed potatoes, no gravy and a few greens and no toast. Really disappoints me of the restaurant. We are in need of good quality restaurants in our town. Chili's is coming to town and I am not excited. Thanks

This happened Friday the 22nd when my boyfriend, son, and I were having dinner with his parents at the Chili's in Calallen, TX. My family was done eating their food while I still had my head down picking at mine, when suddenly my one-year-old is screaming and there's about 8 plates crashing and breaking on the floor. I immediately got up to run past my boyfriend to grab my baby and told the girl she needed to get her manager. I am only 5'3" and noticed I was much taller than the server. The manager arrived moments later, and honestly should have came much faster. We complained about ill-trained staff. For 1) A server should never carry food over anyone's head, especially children. 2) Why would they have such a small girl carry such a great amount of food? For I have seen girls have bigger, taller people carry out the food for them. 3) She did not by any means handle the situation well.

Chilis to go - When I arrived to get my order, they forgot my drinks and had no change. When I got to the car, I noticed the broccoli was RAW. I drove back and they cooked some broccoli for me. Got back in the car and realized that there were no eating utensils in the bag. Had to come back in again! By this time, the food was cold. They said they'd send me a $25 coupon - they sent five $5 ones that I can't double up to use.

If you order carry out by phone, understand the mental status of Carlsbad, NM is to press criminal trespassing charges and never give curve service. Even the city officers were aware of this sad service and tried to explain they were wrong but some little people get power and use it to destroy and enact their own agenda. I GUESS I SHOULD HAVE DRIVEN MY MERCEDES. Perhaps they would have allowed me inside as non-customers were allowed inside through the back door. Police tried to correct them due to the fact I had been with them prior to my arrival. I guess that is why no minorities work there. Secondly, they are nasty physically, kitchen floor and don't follow handwashing procedure... Tried to contact regional mgr... no info given. I guess they can afford to throw away $60. It is not like other Chili's in any way. It seems privately own. Minus 10 rating.

July 4 - slow service, sub-par food, outrageous cost for beer and other drinks. We suspected because we were playing a game with their little portable table menus at a cost of $.99 each delaying the orders. May have encouraged us to play more games. We did not realize the games were costing us until three games into it! Nevertheless would not recommend this restaurant unless you're an absolute Chili's fanatic. In that case seek help!

Bar area problem recently in Danvers, MA store. Although a long time patron, recently the new management is endorsing senior men in the bar area that are vulgar and offensive in topical conversations and LOUD! Several couples other than ourselves have clearly communicated this to the offensive patrons without results from the franchise management. In fact, we have discovered that the new manager 'works' after hours for one of the patrons which is at cross purposes to our consumer experience. We are extremely disappointed in the Chili's management favoritism to new patrons that offend the family experience in vulgarity and disgusting topics in a restaurant environment. Shame on you all that support this at the franchise ownership!!!!

As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's Facebook page, my comment removed which you can see here:

The only person handling service was a bartender. After we ordered, a young woman (brunette) came in and sat at a table next to us - we were in a booth. She didn't order anything and soon thereafter another young woman (blond) came into join her. Immediately after the other young woman (blond) arrived the brunette immediately started in on her that she wasn't a good friend because of something that happened between. My wife and I tried to focus on our own conversation rather than theirs but the brunette became more and more agitated with the blond and began screaming at her calling her a ** and every other word was the f bomb.

My friends and I visited the newly opened Pooler Chili's on Thursday night 2/27/13. We frequent Chili's on a weekly basis in Savannah. We normally walk in and if there is an open booth in bar area we sit in a booth or open table. Mainly because we do not have to wait to be seated, as the policy is if a table or seat at bar is open you can take it. However we were told last night they were not allowing this policy therefore people who may not like sitting area in the bar area were being put in the bar area because they were using these tables as part of the next availability beeper sitting. Plus we were told the wait time was 45 min which turned into an hour.

One of the reasons people do not tip is because of the tipping game. Waiters and waitresses don't give a ** about the customers. It's all about kissing as much ** as possible in order to get the biggest tip. Chili's is all about the tipping game.

If you are from India and rich but still you want to feel like a trash and be treated as aliens by racist employees of Chili's at Stadium Blvd in Jonesboro, AR, please visit them.

My fiance and I just left Chili's in Birmingham, AL, 209 State Farm Pkwy. It was now 12:10 am we called Chili's takeout order at 10:49 pm. The lady said, "20-minute wait." We went there 20 minutes later, found a lady standing at the comp. I told her my name, that we're here to pick up an order. She told us the total, $21.80. We paid $20 cash, $1.80 card. She didn't say anything and left. She and others walked past us for the next 30-35 minutes. Another man came in, got his order and left at 11:40 pm, my fiance asked about our order. A manager named ** who is bald, looks about 40 years old came by and heard us asking. He acted confused, went to the back asking us what our order was. He came back and said it had been sitting at the bar the entire time, very arrogantly. He set the bag down and acted like there was no problem and so did the cashier lady we initially found.

I just left your Chili’s location at 1066 West Mercury Blvd in Hampton, VA. I had a bad experience because I ordered the Honey Chipotle Chicken Crispers with Mac & Cheese and Fries. Once my meal came out, I began to eat my meal. As I was chewing my Mac & cheese, I bit something hard so I spit it out. To my surprise, it was a piece of glass in my food. So I called my waitress who then called the manager. He came to my table and I explained to him what happened. He asked if I wanted anything else. I said no, because I was scared to eat anything else not knowing if the person I had just got into trouble would try to harm my food (the cook) and I was also worried because I was feeding the Mac & cheese to my 2-year old who could have very easily been the one to eat the glass instead of me.

After ordering our food, we sat and waited. The table next to us ate and left, and another family ordered and received their food before anyone ever came to check on us. I called over another waitress, and she said she would tell her manager and the server. The manager came over, apologized and said that he would put us ahead of everyone else even though he just had a 30 table top sit down (as if we should be behind them when we were there over an hour?). Then 5 minutes later, our server came to apologize and told us it will be a little while because he forgot to put our order in. Our food came shortly after.

I recently visited one of your locations at LAX airport, where everything about this place is absolutely awful. When I tried to complain, the manager Aurtuo ** (who refused to give me his name) was upset that I even asked to speak with him. I had to ask one of the servers what the number of the place was just so that I could confirm the place in LAX. The wait staff was lazy, inconsiderate and had customers waiting 15 minutes for tables, while talking to themselves. The manager was confrontational and kept half of the restaurant closed unnecessarily. He shoehorned customers into the remaining half and before I could even order, I had to walk out.

We ordered food to go, got there and had to wait 10 minutes past the time they told us. We got home and ate and it was very cold food. The front host girl was very rude and didn't help us out. I called back, spoke to the manager at Chili's on Rainbow and Lake Mead. She said that the next we come in, it will be compensated for the amount we paid for the meal to go. We went back to the restaurant to eat and she had forgotten about speaking to us, then she remembered after 15 minutes of debating and me showing her the order on email. We got our drinks and in my husband's drink, there was rice - absolutely disgusting. She didn't offer to do anything about it except exchange the drink. It was horrible service.

I went to the Chili's on Whittlesey Blvd on 8/13/12 and placed a to-go order at the bar. I sat at the bar for 15 minutes and the server, Josh, not once acknowledged that I was even there so he never took my order. I had to flag down another lady in the restaurant to get my order taken which was the Honey Chicken Chipotle Crispers and instead of fries, I wanted loaded mashed potatoes. My order was incorrect but I left and placed a call on 8/15/12 and spoke with Dan, one of the managers. I explained to him what had happened. He apologized, advised he would address Josh, obtained my address and stated he would send me out some "be our guest coupons" which to date I do not have. I called back on 9/17/12 and spoke to Dan again. I told him I had never received anything and he got my info again and said he would mail the coupons back out. To date, I still have nothing and I am beyond livid. I have been lied too twice and I have had it. At this point, I want my original meal refunded plus the "be our guest coupons" sent to me asap. I also want Dan reprimanded for his lies and unprofessional behavior.

The food was good but the service wasn't. The waiter took the order and then serviced it. He never did come by if we needed anything else. We were three of us and we spent $47.56. We even had to ask for our bill. This is at the Chili's in Sharyland #1168.

On July 7, 2012, my family ordered service from the take-out at Chili's in Alexandria, LA. The order was completely wrong for starters. One of the orders were a 1/2 order of baby back ribs, which were burned and hard as a brick. The second order was supposed to be shrimp tacos, and they gave us chicken tenders in the take-out plate. The third order came with broccoli, and the broccoli was very, very hard. This service was unacceptable! I am disappointed and dissatisfied. A regional manager should pay a visit to this location to address the numerous complaints.

Chili's does not provide pricing in their drinks menu. The store manager states that it's a corporate choice, so when you order a drink, you have no idea how much you will be charged. You can ask for prices and they will give them to you, but as I saw, what the waitress told me was different than what I was charged. Is it legal in FL not to have the prices on the menu?

I am a frequent patron of this establishment and on many occasions, I have over heard as well as been addressed by the General Manager as a **** type of person. On Sunday, December 4, 2011, I was patronizing this establishment when one of the waitresses dropped a tray of dishes and splashed sour cream all over me and my coat. When asked for the manager, I was giving the run around then a few gentlemen got into an altercation outside and I attempted to break it up. After I came back to have dinner with my daughter, I was informed that I was no longer allowed in the establishment.

I went to eat lunch at Chili's. We waited 15 minutes to be seated. The host was in the back. The time was 11:15, and the place was not busy. After we were seated, we waited 10 minutes for a waiter. We finally got frustrated and left this Chili's. It was in Ada, Oklahoma, and I will tell all my friends not go to Chili's in Ada, Oklahoma.

Today, we went to Chili's for lunch; my husband and I. First, we received an awful appetizer of Chili fries that taste like the cast iron skillet it was served in. Then, my entree of quesadillas chicken had a cooked fly on it and another piece had fly wings cooked on it. I'm 8 months pregnant and this just disgusted me to the fullest. I had to excuse myself to the bathroom to throw up. I then threw up several times on my way home. Manager Matt came over to the table to address the problem, saw the fly and agreed that it was indeed a fly. He took our plates and said he would take care of us. He never returned to the table, until my husband got upset. He came back and said he took care of our bill and offered up passes to come back, which I thought was a slap in the face considering what just happened!

It was a terrible service. Our waitress never paid much attention to our table; it was dirty, and she never came to check on us to see if we needed anything. She gave us an attitude that was very rude! We spent a total of $80 for service I would expect from McDonald's. I not sure if I would ever go there again.

We had very poor service from the waitress. We spoke with the manager, Tish. She fixed the receipt totaling $26.00, which was still incorrect. We gave her $40. She short changed, us giving us $10, instead of $14. She could barely comprehend our complaint in the first place. After realizing we were short changed, we went back. We gave her the change she had given, to count for herself. She didn't even want to give us the remaining money back.

On December 26, 2008, I took my mother, son, and daughter to eat at Chili's Grill & Bar. We arrived at approximately 4:45 pm and were seated promptly. The hostess who took us to our table was very rude and just dropped our menus on our table. She did not identify herself nor did she tell how soon our waiter would be with us. I figured we did not have a long wait since the restaurant was not full and waiters were standing around conversing. Approximately 25 minutes later, we had not been waited on. I went to the desk and asked for the Manager on Duty. I was informed there was no Manager on Duty and instead was referred to the bartender. When he was free, he came over and asked what the problem was. I said we had sat for 25 minutes and no waiter had come to our table. He took our order at approximately 5:27 pm.

I had visited this restaurant on Wednesday the 16th of Jan. of 2008. The waiter was rude and unobservant. He told us we would have to pay the bill before we recieved our food for some strange reason he explained. We are black so I didnt know if it had to do with the color of our skin. Moreover, the food was horrible and the service was really bad. I asked for a cup to to-go and usually they give you a lid and a straw but he didnt even do that.

My wife presented a gift card she had received from a student and was told that it had expired. She could not understand how it could expire when someone had paid cash for it, Chili's received the cash, and now because it had not been used within a year, the value was gone. She did not think it was fair for Chili's to make money off the cards and then write off the value when no goods or services had been rendered to the card holder.