Chili's Grill & BarConsumerAffairs Unaccredited Brand
Unfortunately the service at Chili's is inconsistent. I once a week ago and had a wonderful experience than this past Sunday. My daughter, mother and friend went and had a horrible experience. They went Sunday around 2 p.m. There was a female manager and a short waitress blonde hair who treated them terribly. The waitress overcharge them, double charge them, upcharge them without letting them know. When brought to her attention she made excuses and actually blamed them saying they probably touched something on the little kiosk that they keep on the tables. Instead of taking responsibility for her mistake and fixing it she had them wait there for an extensive amount of time and the manager didn't really seem to care. Very sad that the service is so inconsistent. This was the Chili's in Pennsylvania in the Tannersville area.
We had a decent dinner. Our check came to $40.01. We tried to use a $25 Visa gift card toward the bill. We were told it did not work. My husband handed the waitress 63.00 of which we received $20.00 change. We left a tip and left. Got home checked online and YES the $25 Visa did go thru. Drove back with a printout and we were given $40.01 back. Though the restaurant still kept the $25 from the Visa. NOT going back there for a while and we used to go often, I see below the order # we paid cash on 3/10/18 sitting on the bar side, do not have that info.
I went to Chili's (Diamond Bar, CA) last night with my son. I am already apprehensive about going there because the quality of the food and the service has gone way done in the past couple of years. We get seated and wait at least 5 or 10 minutes before our drinks even come out. We order and wait another good 20 - 25 minutes for the food. I ordered the sirloin steak, medium well. Well when I get it, it looks rather pale and almost as if it were boiled. No grill marks on it whatsoever. It didn't even look like a steak, it looked like a blob of putty on my plate. I go to cut into it and it is completely raw/rare. It starts to bleed all over my mashed potatoes and corn. I ate those right away and waited about 15 more minutes before my waitress ever came back to check on my food, by this time I am aggravated and grossed out. She finally comes over and I show her the steak and I tell her I can't eat it because it is way too bloody.
She takes it back to the kitchen, and she did ask me if I wanted a soup or salad while I waited but I declined. I just wanted my steak and to get out of there. It finally arrives about another 5 or 10 minutes later and they ask me to cut into it to see if it is cooked correctly. It was, but it was the toughest, rubberiest, chewiest steak I have ever eaten. I chewed certain pieces for what seemed like 2 or 3 minutes until I finally spit them out into my napkin. What a huge disappointment in the steak. And I've been disappointed by their steaks before so I kind of kick myself in the butt for even ordering them and trying to give them another chance. I don 't know what's going on with Chili's lately but my last 5 trips, at least, have been substandard. Seriously not going back anytime soon. Maybe ever.
We were at Chili's Khalidiyah Mall last Friday 19th Jan 2018 and it was really a BAD experience. We asked for New York Steak and it came as if it is BOILED, no taste, no herbs, no salt. The mashed potato was as if it is the leftover collected. We asked for the sauce. They said, "You will need to pay for sauce!!" We asked for the standard steak sauce in bottle. They said, "Sorry not available." My husband went to the manager at the branch asking for money refund as we didn’t see any value and he didn’t eat his meal as the food was really awful, she said, "Sorry we can't. We can change only." Neither the waiter nor the manager cared about people's satisfaction and it is really bad to see the Quality of Chili's declining that way.
Chili's bar and Grill on Talmadge in Toledo Ohio - My family were there on Jan. 20th 2018. I had called the night before and told them a party of 17 and two highchairs and we would be there at 6:00. We were there at 5:35. They told me it would be a half hour wait. It turned out to be an hour and 10 minutes. Our food took an hour to come out! At least four people in my party did not like their food! It was dry and not good! One person in my party had to wait a half more to get his food! We did not get out of there until 9:15! I have had a party of 14 before and the food came out alright! We also did not have good service!
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Chili’s used to be one of my favorite places to dine. In fact it’s been one of my top picks for the last 30 years. However, over the past two years the quality of the food, the taste, & the service has seriously declined. After my past two visits but especially this last visit, it has become clear that Chili’s no longer takes pride in their services nor their food. Dining out should feel like somewhat of a pleasant treat, one that you don’t mind spending your hard earned money to have an enjoyable experience.
To have some sort of pleasant service, or even just half way cordial, that you don’t have to literally “flag down” every time you need something, (for instance: a napkin, drink refill, chips to go with your queso, a take out box, the check, then help to correct the check due to being charged incorrectly & once again just to make payment) really isn’t too much to ask when I am paying $12+ for lettuce that is half wilted with rubbery, precooked, microwaved chicken that is drowning in dressing. It would’ve been a far better experience to have simply stayed home, cooked fresh food as well as provide my own service & all that for an exponentially lower cost. But I chose to dine out & pay the higher cost with the expectation of paying for decent food & service. Unfortunately for Chili’s, they are now on the same level as disgusting Applebee’s & have lost this life long patron.
On this day December 16, 2017 I went for a visit at Chili's with my daughters to relax out and it was the worst experience ever. First of all when we arrived we were seated fast then the waiter was Bobby came to the table, introduced himself and asked if we were ready to order. We stated, “Give us a minute” but we ordered the drinks. He brought the drinks without the straws so we then asked him for the straws. He passed our table at least 4 times going other places for other customers and then next he brought our appetizers out which didn't bring our straws nor silverware out and then he said, “Huh I need to get silverware and straws?” We were just sitting there waiting all that time and then he came back with the stuff and few minutes later here he come with our meals which we were trying to finish the appetizers and the meal just sitting losing temperature.
We ate our food. He wasn't acting like he wanted to be bothered with us really. I almost just walked out of the place. I was so unhappy. Finally he came and we were ready to pay so I handed him my gift card and cash. Well I knew I last had 22.18 left on my card so she, he came back I asked him to see a receipt because I didn't feel the amount of change wasn't right so he mumbled again. Hmmm when he came back he said, “You had 11.08 on your card.” So my change was 2.12 which he still didn't leave the 12 cents which at that time I was feed up with him and the point of it all is that everything was just horrible. One thing after the other and I surely don't want to visit again just poor customer service and I am a Nutrition Manager and we serve the same way at our facility in course so I know the ropes that place need a major turnaround if the staff all work that way.
I tried Chili's for the first time with my daughter. We were sat next to a booth that was closed off with buckets beside it to catch water from a leaky roof... Nasty! We both order Fajitas and a appetizer. We requested the app have the guacamole removed, it was still put on there. Her meal came out first and was very charred and missing the pico from the beans. I had to wait 10 mins for mine. When mine finally arrived, there were no limes with it. The server suggested I use the limes from my drink, and I quote "take it from your drink" with a smile she said. This was the worst experience ever! I did speak with the manager Zack. He said he would speak with the server and apologized and offered to send Gift Cards to cover our next meal. Since he handled it so well we will give Chili's another try. I will also write another review as well with that experience.
We are long time Chili's customers but the last few visits to our local Chili's here in town has been disappointing to the point that we will never go there again. The hostess was dirty and nasty looking. She dropped our menu on the filthy floor, next to restrooms, picked it up and placed it on our table. The salad was room temperature and wilted. The food we ordered gave us diarrhea the next day (for the 3rd time in a row). The place is just filthy so the food must be nasty also. This place needs a serious health inspection. Our server did a good job. But we are done with Chili's.
Went to Chili's bar tonight for some cocktails for my birthday. Ordered the Presidente Margarita and it was literally full of fruit flies. I mean, I totally lost my appetite. They did say "Oh sorry" and didn't charge me for it, but pretty sure I'll never go back.
Went to Chili’s last week and had a great time with great service and food. We go a week later, same place, and all goes to crap. Get seated, then large group comes after us, while we waiting to order she gets their order first which took forever for all those people. Then we finally give our order to her. We get our coffee and it is cool, we get our soup one at a time, spouse has larger soup and mine is smaller. Had no idea who gets what soup. The main entree I order I just love, have been getting many times. This time it is not hot... and the sauce has a different taste to it.
I told her just to let her know and she says they have new cooks all the time. So there you go. Get coffee refill, it's cold again. Finally go to pay on self-pay toy, and it is missing a battery. And the glass is broke. So call her to bring bill... waiting and waiting and waiting... finally get up and go to her in back and tell her "I will pay here because I have an appointment to go somewhere." I mean it just was not a good day at Chili's. The bottom line is, all these reviews don't mean much, because there is no more consistency, never the same servers, never the same cooks, etc, etc. You go eat out and take a chance. Blah blah blah.
My husband and I went into Chili's in Pflugerville, and we were not happy with the service from our waiter. The waiter did not give us straws for our drinks, and furthermore the Vet event they had did not include the wives. All the other places from yesterday's outing included the wives. This particular restaurant did not! How disappointing is that? Do they not realize that wives serve in the military when they are married to a spouse that is military. They might not fight the war, but they are pretty much single moms raising their children, or moving from one country to another. This is more of a dissatisfaction than a complaint. Chili's was one of my favorite places to dine, but that changed quickly for me today! I wonder if it is only this location, or if the other Chili locations are the same?
We get here and we wait for our waiter for over 15 minutes. So they tell us that they would get us some chips for the wait. So we’re waiting and one plate comes and after about another 10-20 minutes the other plates come, we also had to send back the loaded fries because we only wanted cheese and bacon. Horrible service every time but the food is really good.
Chili's Grill & Bar located on Old Hickory Blvd. in Hermitage, TN was a disappointing experience. Our server appeared distracted and provided poor customer service. The wait time was unreasonable. My husband and I both ordered a Santa Fe Chicken Salad. The Salads arrived minus many of the ingredients and the dressing that was listed on the menu. The server appeared annoyed when we brought it to his attention. The atmosphere was noisy and not conducive to conversation. It was actually uncomfortable. We decided to leave with unfinished salads when the chef began yelling at the staff in the back. We did not feel safe.
Don't know about any other Chili's, just wanted to share my experience at the Forney Chili's. I went the other night with my son and 3 grandsons and I ordered soup and salad. The waitress dropped off chips and salsa at our table and when my son said he didn't order that, she said it came with my meal. No, it didn't... There is an option to order chips, soup, and salad or only soup and salad... I ordered only soup and salad. The difference being almost $4. The waitress was gone before I could correct her. Then my son paid an extra dollar for onion rings (which he didn't get -- he got french fries).
When we got the check, I wanted to dispute the charges but my son was in a hurry so we just left. Won't be back to that location. There's so many options on places to eat that I probably won't go back to any Chili's again. I've been in the restaurant business (in many capacities -- even owning my own restaurant for 3 years) for most of my life and I'm surprised this place is even still in business.
My wife and I went to Greensburg for some casual shopping and we stopped by Chili's for lunch. Our waitress was Ashley **. She was very friendly, made a few suggestions and made us feel right at home. She was so nice that we told the manager how we felt about our experience at this Chili's. The manager was very friendly also. Steaks were perfect! We ordered ours well done and no pink. Our steaks were moist and juicy, cooked to our request and tasted great! The potatoes and broccoli was very good too and I usually don't care for cooked broccoli. No desserts, we were too full.
Just a short note to say that I didn't like the chicken fajitas. I find it hard to believe that it was from a fresh chicken. The chicken meat appeared to be processed to a liquid and then reformed into something resembling chicken strips. It was awful. I could not eat my meal. It made me nauseous picturing liquid chicken in my mind. Chili's needs to find some real chicken. If I don't get a response from this, I won't be going back to Chili's anymore.
I like this chain because it has fair prices. The team members are great and they remember your name, etc. Good apps, however; the other items like the steaks are not the best when it comes to flavor and tenderness. Great drinks, specials, too.
I love going to Chili's. The menu selections change often enough to keep it from getting boring. There are low calorie meals as well as regular fare for others. Service is prompt and deals on food and drink are plenty.
Clean, immediate service, extensive menu, lunch menu specials, food served hot, refills before glass was empty, not rushed to pay check and outstanding waiter.
My husband and I went to Chili's in Citrus Heights, CA last night and not only did I not eat the dinner, I wouldn't even take it in a doggie bag. I ordered the Smokehouse Combo $17.99. The ribs were cooked days ago and just had bbq sauce poured all over the ribs, the chicken the same rubber with tons of bbq sauce to hide the food. My husband ordered a hamburger, he got a wet hamburger. It had oil dripping from the burger. We both said never again, the quality of the food is horrible.
My wife & I enjoyed a great late lunch at the Middletown NY location (late birthday lunch). We were so impressed with our server Rachel. She made sure my steak was cooked the way I liked it. Very friendly outgoing person... If I could give her 10 stars I would. I saw her take care of 4 tables so fast, and without anyone complaining. I eat out a lot and normally don't see this kind of great service.
I go to Chili's all the time & I shouldn't because their bathrooms are disgusting at University City Blvd & Independence Blvd in Charlotte, NC. Last night my visit was crazy because I talked to the manager about turning on the caption on the tv. He said that they aren't doing that anymore because it's not a good look. WTF! My boyfriend is deaf & he wanted to see what they were saying about the game. Me as a hearing person wanted to see what it was saying too. With the music loud & people talking, I couldn't hear it either. This is just wrong, HELLO people are deaf!!! I'd give this rating a negative 1000 if I could.
I go just about every week to dine at Chili’s. Last week I wanted to use my coupon for an appetizer. They told me that didn't have any cheese so needless to say I did not get my appetizer. Next I placed an entree that was suppose to have broccoli, I like broccoli. Well didn't have it. I was ready to walk out but my whole family was there. I settled for something else I had not intent to order plus they didn't say they would substitute my appetizer. There have been times when they are out of this or out of that. I really like dining at Chili’s but presently I am very dissatisfied.
My husb., daughter and granddaughter and I went to the Chili's Rest. in Birmingham last night for, what we thought, would be a nice dinner. When my and my husb.'s dinner arrived, it was cold and he had asked for very rare steak, and got medium well. It was so tough, that he couldn't eat it. We had almost finished eating our meal, and our daughter and granddaughter still had not received their chicken strips. We enjoy eating at the Chili's in Dothan, Al. where we get what we ask for and it is hot and flavorful. And we all eat at the same time. We will not go back to this establishment again. I put a bad review on their game box at the tables where you can pay for the meal, so it should be there for the viewing.
I will never go back to Chili's, they took my boyfriend's credit card information and took 250.00 from his bank account. This was done there. Credit card was not used anywhere else, this is absolutely unprofessional, bunch of thieves!!! I will never spend a dime at this horrible place.
I visited Chili's for the last time tonight and will not return. They had an advertised drink that I tried to order, I have never been told that I had to sit in a special place to order a drink. They will never get another nickel from me ever. Very deceiving in-store advertising as I would not want my children in the bar area!!!
Great customer service - My family and I go out to eat at least 8 times a week and has never ate at Chilli's. Our server Yolanda made our experience the best we've ever had, felt like we had known her for years. She was a pleasure and awesome food and prices.
We ordered the 3 for $10. First we got the salads and chips. It was good. Then we finally got the burgers. I started to cut and half of it was raw. Then I made my daughter cut hers in half and it was raw too.
I went to the Chili's in Macedonia and had THE worst experience ever!!! This was my very first visit and I only went due to my boss telling me she'd gone there with her family and she told me how good the food was. I went on a Friday night, in which I expected to be busy. My waitress seemed to be ok until I asked to change my order, which was seconds from her leaving my table to place the order. She seemed annoyed that I wanted to change my order and told me that she'd already placed my order as if nothing could be done further. When I told her that I just wanted nothing at all, she asked would I like for her to get her manager, and I agreed to let her do so.
The manager approached my table with a heavy sigh and rolled her eyes as if she couldn't bare to deal with me. She asked if I would like to change my order and asked what I would like instead, still appearing to be annoyed and then before I could get another word out, she walked away from my table only to never return. To make matters worse my waitress was switched to a completely different waitress, but this one was a lot nicer. I never did eat my food because I was so angry about my service thus far. I opened the take out box the next day and warmed up my food only to find that the shrimp wasn't cooked completely (had the chicken, shrimp, steak fajitas). Needless to say, I will never ever go back there again and I would not recommend that anyone else go.
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