Chili's Grill & Bar Reviews

Service and all a restaurant should be is fine. However I brought my 26.99 steak shrimp chicken fajitas home. I ate a small one smothered in all the peppers, cheese, etc. at Chili's and didn't notice anything. I got hungry at midnight and started getting them ready. I ate a piece of "steak" alone and noticed a weird chewiness. I pulled it apart like paper and saw patterns inside all three meats and shrimps. I saw lines of glue that stretched half an inch apart then broke and fell. This is fake lab created meat. There is nothing at Chili's to alert me to what I am ingesting and If I'm ok with it.

My husband and I just went there for lunch. He had the fajitas, and I had a cheese burger. I had 2 bottles of ultra, which were 6 dollars a bottle. He had 2 blue moon. His steak was tough, my burger had no taste to it. The ranch for my fries, was so runny, you could pour it through a screen door. Our meal total was $78.00. that is unacceptable!!! For that price plus a little more, we could have gone to Texas Roadhouse and had a decent meal. We will not be returning!!!

Went to Togo order window, nice young lady helped me, she took my order then did something to the card machine, turned it to me and left. I looked down at it, it said the amount of 36 plus change, taped my card then said 41 plus change. I asked why she didn’t know. I asked for a manager. A lady came, she didn’t say her name and said I clicked on it for a tip. I would have given one but there wasn’t any place provided for. I said I didn’t then after I was told I did. Again I wanted to cancel the order, she said it was company policy not to do so. That’s when things got bad. I said bs, that’s bs. She then said even if she could it would take 14 working days, that’s 3 weeks. I said bs again. She then got Omar. He said that is company policy. I said bs. He said if I could walk outside, like he wanted to fight.

What did you do to these chicken crispers???? I've been buying these and loved them for DECADES. Today I took my order home and what did I find? Cardboard. I'd have been better off with a frozen dinner. Last time at Chili's for me. Absolutely horrible.

Absolutely horrible Mushroom and Swiss Burger. Never again will I eat there. We were a family group that came out to have a good time together. My Daughter and I ordered Mushroom and Swiss Burgers. We both hated them. The mushrooms were frozen with no sauce or seasoning. Straight out of a can. Absolutely horrible. Next my sister and niece were upset about the Hot Wings. They looked raw. She was so upset because they had zero taste. The manager was very rude. Terrible customer service. I will never eat there again. We spent over $250 on meals and no one was happy.

Chili’s on 192 is the best in Central Florida. Dale goes above and beyond. He is very attentive to his customers, as is his assistant Juan. They are friendly and always ensure the customer is satisfied. Best place to go. However, Chili’s needs to keep classic nachos always on their menu!

Chili’s has discontinued their hamburger skillet queso. The replacement queso taste just like rotelle cheese dip that I can make it home. Not interested in going back now that they’ve discontinued it. My waitress said everybody’s upset about it. Why would you get rid of this, it was one of your signature items!

We had a party of 7. Checked into the receptionist. We checked in via email, was told we would get an email in 15 -20 minutes. There was very little room inside to wait (standing room only). We went outside and at 15 minutes, one of us went in to check on time. He came out and said we were next. We waited another 15 minutes, so we had 35 minutes total wait time invested. Walked in to check, and they had not sent us a text. They said they did and had given our table away. They clearly just dropped us from the list, as the receptionist was flustered to see us. Poor way to run a restaurant. Why not just give the guest a buzzer? Will not be back. Huge waste of time and effort on our part. If you want a table, you should stand inside in front of the receptionist to assure you won't be dropped!

I had not been to a Chili's restaurant in years. The one that my granddaughter took me to was, of course, different from the original one in our city. I ordered the half rack of ribs, fries and rice. The ribs were delicious, as were the fries, but the first taste of the rice was quite unexpected. It looked like Mexican rice, the taste was spicy but it was dry and cold. The service was very good, but they need to check on that cold rice and make it more edible. I was going to call Mia, our server, but I didn't want to embarrass her when it wasn't her fault. Whoever the chef or cook is, he or she need to vamp up their Mexican rice skills.

Oh my what in the world has happened to Chili’s. We are there for the last time ever tonight - will never ever be back to any location. The first offense was taking the corn-on-the-cob off the menu, but the second and final offense was a doozy. I ordered a salad minus the chicken - for nearly EIGHTEEN DOLLARS I received a tiny bowl with rice, a spoonful of lettuce and a tiny scoop of guac. I pointed out all the additional stuff it listed on the menu and it was corrected but all they added was a few kernels of corn and 2 tiny sprigs of cilantro. They asked if I’d like to substitute anything for the chicken. Yes, beans - and then an additional $3.75 appeared on my bill. So a veggie burger and a minuscule, rather bland salad? More than $45!! Bye bye, Chili’s - you will be losing LOTS of customers, I’m sure.

Chili’s didn’t complete my pickup order for a business lunch, refused to have someone drive 5 minutes to deliver the missing items and offered a dessert as compensation. I lost far more than the value of this order ($135) and will never patronize this business again.

My experience here in Newport News Chili’s was very upsetting. Nice staff, but watched people come in after my group of three and get seated before us. Also our drinks came in 20 minutes after we sat down and ordered. My order was correct. But not very good. Part of the order for my guest wasn’t even brought out. This has been one of worst experience here. What has happened?

There is very little on the menu that can remotely be considered healthy. Food is WAY too salty, mediocre at best and overpriced. Service however is very good. Nothing on the menu is good and the food is gross!

I ordered sirloin well done about 3 months ago to go, when I got home steak was completely pink inside. Literally I could have thrown up but my next step was to contact Chili’s for a refund. No refund but Chili’s gift card. Okay so I tried it again this Sunday… Ordered my fave sirloin that’s what I was craving.. So this time it was DONE.. In fact so done until you could barely cut it. Well I’ve learned my lesson. It’s so sad you can’t get a well done tender steak from Chili’s. If you want or are wanting a well done steak, better try another restaurant. Chili’s is NOT the one!!!

I went to have a meal in the late evening. I ordered the bacon ranch quesadilla. There was very little meat inside it and it was overcooked. I ordered ribs but didn't get the correct sides. My order was pickup. It was to be ready at 8:52 but I got my order at 9:20. I normally have good experience but not that night.

The overall plus tax on our order was 49.52. The tip of 21 percent (my usually) was 10.40. But on this machine it said for 20% is 11.28. That’s lying and shouldn’t be tolerated at all restaurant establishment ever.

I am a food critic and I went to Chili's. No more street corn on cob but the food is excellent and the GM thank you. Food was piping hot. Thank you. Will come again. I will tell people about this place ok.

I'm writing this review to warn others about the terrible experience my family had at Chili's Grill & Bar in Tupelo, MS (Store #899 at 3196 N Glos. From the moment we sat down, things started going downhill. We ordered the Original Trio, a % rack of ribs, and loaded mashed potatoes— and every single item was a disaster. The Trio was burnt to the point of being inedible, the ribs were dry and completely flavorless, and the mas. What made it worse was that some of the food was unexpectedly spicy which made my kids uncomfortable and unable to eat. We weren't warned. The service was just as bad. The waitress was unfriendly and inattentive, and then tried to sneak a 20% tip onto the bill without asking or expli—despite the fact that the food was awful and the service was below basic standards. That felt like a scam.

Today I picked up my order at Chilis Round Lake on Rollins Road. My order was wrong. I called back to have them update my order so I can return this order and have them make the correct order. The young man placed me on hold for 20 minutes. I assume they wanted me to hang up. I took a screenshot of the call time. No one ever returned to the phone so I hung up and called back to ask for a manager, I was placed on hold again by the same gentleman. I decided to accept my loss and write this review. I didn’t want any free food just what I paid for. This was the third time my order was messed up but the burgers are great. I’ve had mushy eggrolls, burnt fries or no fries hardly. I will not spend money at this chilis anymore.

How can you advertise it as potato soup and you missing the main ingredient, potatoes?! The lack of potatoes was so evident that it could be classified as baby food. If you're really looking for potato soup, don't buy it. From a person who normally wouldn't take the time to write a review, please heed the warning.

I would give it no stars if I could. Don’t ever order their brisket or even chicken quesadillas, they put NO meat on them. I ended up with cheese, sauce and tortilla shell along with very little meat. Paid $40 for my order, and I am truly disappointed. I will not order again.

AWFUL experience for weary travelers. The bartender at 8 pm on June 30th at the D-35 gate Chili’s was absolutely horrid! She was rude, demanding, completely unresponsive to requests, ignored us entirely at one point, and had the nerve to TALK BACK to my brother and I, saying “told you” when we asked another server the same question we asked her.

Just decided to do lunch with my husband at Chili's in the Crossings Spring Hill, TN. I had eaten sandwich before left so knew I would be doing a broccoli side and tea. He chose the 3 for me, chicken sandwich and changed the crispy chicken to a grilled chicken. We have done this multiple times at this location. When we got the bill the change caused the sandwich to go from 10.99 to 16.99. We have never seen an uncharted for this substitution and were blown away. The manager visited the table and said that the price change was correct. What??? Won't visit this Chili's again ... Too many choices very close to this restaurant. Unhappy.

Everything looked good on the menu, I could hold my salad in the palm of my hand and my 6 inch hamburger bun had a 6-inch x 1/8 of a inch thick burnt piece of cardboard in it, Same with my wife's steak 6 oz? More like 2oz x 1/8 of a inch burnt! The soup and fries were good! 35$. About 30$ Too Much.

I went to your 901 W 120th Ave, Denver, CO 80234 restaurant few days ago. I ordered Chili bowl. I mean it's the Chilis right!? I should have taken a picture of what was served. To start with, the appearance of what was given to me looked like almost black feces; is this a stool sample for some rectal exam I wondered! It was plain; not garnished, nothing else but just Chili! It tasted like it was sitting on the pot for hours! probably right, it tasted like what was at the bottom of the pot. Here is the point. The price is $7.89 for a small bowl of chili and all I got was a slob that tasted old, with a very depressing appeal and presentation. What happened to you guys!?

On-line order service is extremely slow. I placed an order at 5:59pm. Text message stated order would be ready between 6:30 and 6:35pm. I left with my food at 6:59 pm. I received my text to come inside as I was getting into my car. And they want you to give a tip when you pay in advance!

I have reached out to Chili's several times with no solution. Regarding Restaurant #1028 in Middletown New York I had a charge on my bill for Ziosk Game Pass of $2.99. When I questioned the Waiter he said that my granddaughter authorized the game on the Ziosk used to pay the bill. She did not. He would not remove the charge. I wonder how many other people are scammed by this charge. I am looking to get a refund from Chili's for this. Extremely poor business practice.

My daughter and I ate at Chili's in Jacksonville, Florida, last night and the manager, Miguel **, accused my daughter of "Dining and Ditching" her bill previous weeks earlier and told her that he will call the police if she ever comes back. IT WASN'T HER.

We had a wonderful experience at Chili's yesterday 6/21/24 at Amherst, Niagara Falls, NY location. You can't beat the 3 for Me Deals!!!! Thank you for giving us a serious break! We highly recommend to all our family and friends. Our server was Antonio, he made it so fun. We had him another time before and he helped by recommending the burger, oh YUM!!!! It was delicious and got that again. You can have any side with it, the more expensive sides, you just add the price difference. Hell, not going to complain about .50 cents more :} Great Job guys!

We loved our meals at Chili's until we learned that most of the food is frozen and then cooked in microwaves. We always wondered how our meals in every Chili's tasted the same…. and liked that fact. But when you listen to this video, you won’t like the process behind your meals. **

Great food and brunch as well. We had a big party for my birthday brunch and our waitress was so nice... Def recommend their cheese pizza too, really good sauce and crust... Everything we’ve tried here has been amazing.

Me and my wife ordered from Chili's in Surprise on Bell Rd and West Pointe Parkway. We opted to pick up the order. There were no utensils, napkins. Not even straws for our drinks. I ordered the Carne Asada and the meat wasn't even cut up to make individual tacos or burritos.

I've visited Chili's VB this spring/summer & found Leslie to be the bartender who not only cares about her teammates, but attentive to the new & existing patrons. She knows her business, treats her customers like valued people, & excites new diners to a newly released menu. Hats off to Leslie, if she wants to be a manager, she has my nod!

It was my birthday, July 25th; have always loved going to Chili's. We were seated in the bar area & right away I was met with a fly at the table. Little did I know (until I noticed) there were flies all over the window; we told the waiter we were moving, looked okay (at first), but they were there also. I told my friend, "I'm sorry, but I can't stay here" & she agreed, just didn't want to disappoint me on my special day.

Again, today, Chili’s has chosen to serve what they want you to have and NOT what is actually ordered. I have called cooperate headquarters in Texas to report this restaurant and spoken with managers at this restaurant about its lack of customer satisfaction. Today, they were out of hamburgers. Left off our tea, but certainly charged us for it. We ordered a club as sandwich and it had one very burned piece of bacon. Ordered fajitas last week and got NO tortillas or cheese with delivery order. This has become a norm for this Thomaston location! I have reported them to both corporate and local for their overcooked asparagus, leaving off portions of orders - - especially when they are delivered. It is truly ridiculous how many times they can mess up a simple order.

Foodies beware. Burgers were burned to a crisp. Made me physically ill. Please stay away from Chili's on Military Trail in Delray Beach FL. Ordered from this restaurant before and never had an issue until now. Dry meat with condiments slathered all over the buns. Fries were cold.

Ordered steak and chicken fajita combo. The chicken was like a wet sponge in my mouth. The portion was very small for the beef, chicken, and only about 3 tablespoons of rice. Very poor for the 18 dollar price.

I used to like Chili's a lot but they've gone way down over the years. My favorite dish was the cajun pasta with chicken. The last few times I ordered this dish, it was not good... One time there was so much spice that I couldn't even eat it; I tried to choke it down but it was not happening. I never send dishes back to the kitchen but this time I did. And every time it came out cold. On my latest visit, I ordered the buffalo chicken ranch sandwich. I did get this minus the ranch. I assumed it would be a normal buffalo chicken sandwich, but it was just a fried, flavorless piece of chicken with a drop of buffalo sauce on the top, and the chicken was smaller than the bun and way overcooked. Not good, no flavor... Could've gotten a better chicken sandwich from McD's. Needless to say, I won't be returning to Chili's again. The waitress (I believe her name was Jenna) was very nice and helpful. She gets 5 stars.

I purchased food for Father’s Day and it was totally cold and wrong. I called the Manager and he offered a full $68 refund. I said I felt bad and I would take a gift card or credit instead. He said ok it’s going to take a few days to be in your Chili’s account. After 12 days and nothing, I spoke with another Manager and he said they don’t issue credit and nothing he could do. He hung up on me and would not come to the phone again. What a terrible way to treat customers!!!

I have been coming to the 34710 North Valley Phoenix 85086 location for 11 years and almost daily for the last year and will not be back. All of the bartenders are great except for Jeanine. She has been rude time and time again and has even threatened to smack me for innocent jokes that bartenders should not be offended to. All of the regulars will not come in on Tuesday night when she is bartending due to her attitude and being rude. Please put a different bartender on for Tuesday, Thank You. I have overheard the workers say jokes to each other and even joke with me and I have never took offense to any of it.