Chili's Grill & Bar Reviews

It was my birthday, July 25th; have always loved going to Chili's. We were seated in the bar area & right away I was met with a fly at the table. Little did I know (until I noticed) there were flies all over the window; we told the waiter we were moving, looked okay (at first), but they were there also. I told my friend, "I'm sorry, but I can't stay here" & she agreed, just didn't want to disappoint me on my special day.

Again, today, Chili’s has chosen to serve what they want you to have and NOT what is actually ordered. I have called cooperate headquarters in Texas to report this restaurant and spoken with managers at this restaurant about its lack of customer satisfaction. Today, they were out of hamburgers. Left off our tea, but certainly charged us for it. We ordered a club as sandwich and it had one very burned piece of bacon. Ordered fajitas last week and got NO tortillas or cheese with delivery order. This has become a norm for this Thomaston location! I have reported them to both corporate and local for their overcooked asparagus, leaving off portions of orders - - especially when they are delivered. It is truly ridiculous how many times they can mess up a simple order.

Foodies beware. Burgers were burned to a crisp. Made me physically ill. Please stay away from Chili's on Military Trail in Delray Beach FL. Ordered from this restaurant before and never had an issue until now. Dry meat with condiments slathered all over the buns. Fries were cold.

Ordered steak and chicken fajita combo. The chicken was like a wet sponge in my mouth. The portion was very small for the beef, chicken, and only about 3 tablespoons of rice. Very poor for the 18 dollar price.

I used to like Chili's a lot but they've gone way down over the years. My favorite dish was the cajun pasta with chicken. The last few times I ordered this dish, it was not good... One time there was so much spice that I couldn't even eat it; I tried to choke it down but it was not happening. I never send dishes back to the kitchen but this time I did. And every time it came out cold. On my latest visit, I ordered the buffalo chicken ranch sandwich. I did get this minus the ranch. I assumed it would be a normal buffalo chicken sandwich, but it was just a fried, flavorless piece of chicken with a drop of buffalo sauce on the top, and the chicken was smaller than the bun and way overcooked. Not good, no flavor... Could've gotten a better chicken sandwich from McD's. Needless to say, I won't be returning to Chili's again. The waitress (I believe her name was Jenna) was very nice and helpful. She gets 5 stars.

I purchased food for Father’s Day and it was totally cold and wrong. I called the Manager and he offered a full $68 refund. I said I felt bad and I would take a gift card or credit instead. He said ok it’s going to take a few days to be in your Chili’s account. After 12 days and nothing, I spoke with another Manager and he said they don’t issue credit and nothing he could do. He hung up on me and would not come to the phone again. What a terrible way to treat customers!!!

I have been coming to the 34710 North Valley Phoenix 85086 location for 11 years and almost daily for the last year and will not be back. All of the bartenders are great except for Jeanine. She has been rude time and time again and has even threatened to smack me for innocent jokes that bartenders should not be offended to. All of the regulars will not come in on Tuesday night when she is bartending due to her attitude and being rude. Please put a different bartender on for Tuesday, Thank You. I have overheard the workers say jokes to each other and even joke with me and I have never took offense to any of it.

Got seated and a 30 minute wait with several waitresses and waiters walking past my table. Asked several times for service and they failed for another 15 minutes. 45 minute wait just to get drink. Not acceptable. Will not go back!

Tonight, March 8 at around 5 PM I traveled over 30 miles to have dinner at chili's in Smyrna. Yes, I was excited because it had been over 5 months since I had the beef fa·ji·tas with all the trimmings. I was specific as to how I wanted them cooked, rare as they hit my plate and with soup. Well the soup was too spicy so I had to send it back. Some time later the dinner arrived and they were very well done, the opposite of what I ordered. Not only were they cooked wrong, but the texture of the beef was worse than leather. So I traveled over 60 miles RT for a wasted dinner. I left and just chalked it up to never return. Now that I look at all the negative remarks, I am convinced that the Mgt does not care how the customers are treated. I will post this wherever I think it will do the most good for other potential customers.

Forgot to bring out my appetizer out. Then the food came out REFRIGERATOR cold. Not cool but ice cold. I complained to the waitress and asked to tell the manager. The reply was she told the manager and nothing can be done. She will not change the bill. We were not even given an apology or even a dessert for all the time this took and left angry with the full bill. My witness was the waitress. Terrible meal!!

On today I visited the Tupelo Ms. location store#899. My server was Shue. It was a party of 3. My son and his girlfriend and child was also with us. Making it a total party of six however they were not on my ticket. I think 20002 was my order number. Once I got my food it was not good at all. The tea was watered down on bot my daughter and myself. My wife asked that no salt be on her fries. Her fries had salt and they were cold. I was suppose to have onion petals but I ended up with fries too that were cold. We had to ask for eating utensils which was acceptable. Customer service was acceptable. The overall visit was not good. My ticket was $58.59. I left a $10 tip which was the right thing to do. Not sure what was going on in the kitchen but they were not preparing the food as they should.

Chili's has for years been sending me text messages for free items, yet they never honor the rewards or coupons. This began for me in 2016 and has continued into 2020. The last 3 takeout orders we have done, for example were supposed to come with a free kid's meal or a free dessert. NOTHING. So each time I go to redeem, it says I will get an email from them on how to redeem rewards, but the email never arrives. I have contacted them recently about this and they said they "know it's an issue" and are "working" on it. Meanwhile, I still get DAILY texts messages with coupons and free items, and it never works.

Walked in, took a seat in the bar area and found a menu card with a couple appetizers and a couple expensive and unfamiliar entrees. Asked for a menu and nope. "We don’t have menus, scan the code." I have an android so mine didn’t magically open the website, my daughter’s did bc she had her iPhone and the camera automatically pops up a link to open the Chili’s menu website. Then click the chili pepper and it will open a wall of text. All written in some boring font and lists of menu items...I need pictures...really, I don’t know which “tab” I want to order from yet. It feels like the selection is narrowed to their more expensive options. The suggestions for what to order and the photos shown were for the high dollar entrees. Can I just order the nachos, what tab are they under? Are they still on the menu?

"Gluten Friendly' does NOTHING to help support those of us with Celiac disease or other gluten related disorders. It is abhorrent that you would call a menu that can hospitalize most of us "Gluten Friendly". When FDA regulation actually covers Menu Labeling I am grateful you will have to STOP THIS SCAM! In the meantime I am grateful to remind you that the GF person ALWAYS dictates where to eat and people on a medically necessary GF diet CAN NOT EAT AT CHILI'S!!!! I have a group of 5 and we can NEVER eat at chili's because of me and Chili's dedication to poisoning the GF community. I am telling everyone in my community. GF people are a nationwide community. You get the ZERO - BIG ZERO!!!!

I recently dined in your restaurant 8/29/20. It was the WORST experience ever. When we entered the establishment there was no one to seat us for about 10 min while staff just watched. We were then seated at a dirty table where we waited for over 20 min for our order to be taken. We had to call the restaurant from our table to get service. Even after people who came in after us order was taken before ours. Once served our appetizer I got instantly sick. My husband got sick later. We drive trucks all over the country and frequent Chili’s regularly and this by far was the worst experience ever by far.

We went there today for lunch. They were not busy. But we’re low on staff. Our waiter was ok. But failed to refill drinks. Food portion on 1/2 rack was a total joke. The corn was old and dried out. Manager was indifferent. I went without food. Wife’s food was ok. Then experience became very uncomfortable and they pretty much pushed us out. I was respectful and kept my voice down. I just refused to accept what was served. Not going back.

Ordered on July 23rd. I ordered 4 appetizers and 1 dinner. Chicken wings were raw. 2 of the appetizers were too salty. Called manager and was getting refund, never did. Boynton Beach location. I called Corporate and they only refunded raw chicken wings. I was told they would refund all that was thrown away. Nobody called me to apologize. I wish I could post photos of raw chicken, or better yet gone back to have the manager try them. Last time I go to Chili's and I will tell EVERYONE about raw and salty food they serve.

We did curbside due to virus. Got food started to drive off. Opened the first food which is cheesecake. It was half eaten. Never have I had an issue. This infuriated me because a viral issue ongoing here. Went back and got new one and they did give us a remake, but I feel there needs to be a serving look or more before sending food to people on Togo orders.

Chili's used to be one of our favorite restaurants but they have really gone downhill over the years. We ordered online for curbside pickup. Two of my family members ordered a smoked brisket meal. It was so dried out (like it had been reheated in a microwave for way too long.) It was like beef jerky. All the food came in one huge bag and the two salads that was ordered were layered between hot food and were completely wilted and nasty (and inedible) upon our arrival at home (5 minute drive from Chili's). The southwestern egg rolls were decent but the ranch dressing was so thin it literally spread out on the plate like water. Chicken fajitas with rice were tasteless mess. Rice was dried out and crunchy. Just awful! For $77.00 - we were robbed. Never ever giving Chili's our business again!

I ordered online for pick up and the manager stated they didn't have an order for me. She insisted that I must have the wrong location. I then had to leave and go back to my office to obtain the confirmation email which was more time from my lunch break only for the manager to come back out and say they still don't have it. She was yelling and being very unprofessional! I asked, "Why would my receipt say I ordered here if I didn't?" She said I would have to take that up with the IT department. Long story short after more investigating she found my order. She then said they can't find online orders if they don't know the person's first name. I stated that the employee only asked for my last name. Once I finally received my food. It was good but cold! Our company normally places a lot of orders with this location but this was it for us!!

Our recent visits to this Chili's have us concerned, as their plastic drinking mugs looked dirty and stained. We even saw lipstick marks on our mug. We have noticed the silverware should look cleaner also. We do not plan to go back until they fix these problems.

Went to Madison Heights store near Oakland Mall. Server was looking at TV as she took our order. Had to ask another server to get a refill on our chips. Took a long time to get food and when we asked about our food the server said, "Well we don’t have very many staff working." No apology; just that flat response like she didn’t care to bother with us. My son ordered fajitas and they give about a tablespoon of cheese so he asked for more and server said, "Well that’s an extra 75 cents." I mean really!!! So ridiculous. I will say the food was good. That is usually the case but service always seems poor. We have come in both when it is slow and when busy. Service is the same. If it were better we would eat here more often.

Chili's store #1417 Livonia. Upon walking in the door ignored by hostess chatting with a party of 12+ she was obviously friends with. I was told the wait was 20 minutes, I counted 14 tables unoccupied, no waiting customers in front or behind, hostess buy chatting with friends in party. The restaurant is less than 1/4 occupied. Seated after 22 minute wait in empty restaurant. Food took 35 minutes to reach table after ordering and was not pleasing at all. Chili's you have lost a customer. One of the worst I have experienced.

First of all all orders were incorrect missing items and cold! We used Door Dash and site was messed up...sent to wrong address. Horrible experience and will never eat their food again. They really need to hire someone that knows how to cook!

They use some kind of nasty imitation chicken in their salads. It looks like rubber and has the consistency of rubber when you chew it. Also, their ranch dressing is so thin and runny it's like water. My cousin and I got the same salad and we both sent it back. It was absolutely gross. They need to start using real chicken and I am pretty sure they use the same chicken in their fajitas as well.

Dependable food quality, though the menu isn't that expansive. Certainly can get loud, but service is good, and friendly, and the drinks are good. It has a neighborhood feel, and are quick to address any problems or questions.

Chili's restaurants are usually pretty good overall in my experiences. There have been times when the orders I'm taking too long to get to the table or orders placed online are inaccurate when picked up for to go. I believe the Chili's could benefit with more training of the wait staff to be more attentive to the customers. I have noticed especially lately with the wait staff seems to be involved with waiting on too many tables. I believe Chili's could benefit and quality of service instead of quantity of service. I know there can be a lack of enough staff at times but I believe managers should be able to adjust to it. I Believe Management could do a better job at compensating the customer with other than "I am sorry that your is not correct."

Every time I order from G.P. Chili's my food is always cold or wrong or they give you thick baked potatoes soup that is not good. I'm pregnant and it sucks to drive to pick up your food and come home and it is not good. Every time. I've picked up food from other Chili's and don't get this kind of service or food.

Stopped by Chili's in High Point NC Oak Hollow Mall for supper tonight at 6:30 10/15/19. Waitress took our drink and food order. My wife had a salad and a Triple Dipper and I ordered a bowl of potatoes soup. There were very few diners. I would say less than 40% full. Waitress brought drinks and silverware. After a while she brought my wife's salad but no napkins and no soup. I asked another waitress passing by to bring napkins. My wife finished her salad and we waited, still no soup.

Ordered Chili’s Togo and bought the queso burger. I drove 30 minutes back to my house to realize that my burger was completely raw. I’m heavily pregnant and could have gotten even more ill than I already am had I consumed the entire hamburger. The outside was cooked and crispy, and with all of the queso sauce on the burger, the entire burger felt lukewarm (I knew it wouldn’t be hot with a 30 minute drive) until I got 25% through the burger. The meat is still fridge temperature in the middle and is still bright pink and squishy. This is the second time this has happened now. I definitely will not be back.