Chili's Grill & Bar Reviews

Tonight, March 8 at around 5 PM I traveled over 30 miles to have dinner at chili's in Smyrna. Yes, I was excited because it had been over 5 months since I had the beef fa·ji·tas with all the trimmings. I was specific as to how I wanted them cooked, rare as they hit my plate and with soup. Well the soup was too spicy so I had to send it back. Some time later the dinner arrived and they were very well done, the opposite of what I ordered. Not only were they cooked wrong, but the texture of the beef was worse than leather. So I traveled over 60 miles RT for a wasted dinner. I left and just chalked it up to never return. Now that I look at all the negative remarks, I am convinced that the Mgt does not care how the customers are treated. I will post this wherever I think it will do the most good for other potential customers.

Forgot to bring out my appetizer out. Then the food came out REFRIGERATOR cold. Not cool but ice cold. I complained to the waitress and asked to tell the manager. The reply was she told the manager and nothing can be done. She will not change the bill. We were not even given an apology or even a dessert for all the time this took and left angry with the full bill. My witness was the waitress. Terrible meal!!

On today I visited the Tupelo Ms. location store#899. My server was Shue. It was a party of 3. My son and his girlfriend and child was also with us. Making it a total party of six however they were not on my ticket. I think 20002 was my order number. Once I got my food it was not good at all. The tea was watered down on bot my daughter and myself. My wife asked that no salt be on her fries. Her fries had salt and they were cold. I was suppose to have onion petals but I ended up with fries too that were cold. We had to ask for eating utensils which was acceptable. Customer service was acceptable. The overall visit was not good. My ticket was $58.59. I left a $10 tip which was the right thing to do. Not sure what was going on in the kitchen but they were not preparing the food as they should.

Chili's has for years been sending me text messages for free items, yet they never honor the rewards or coupons. This began for me in 2016 and has continued into 2020. The last 3 takeout orders we have done, for example were supposed to come with a free kid's meal or a free dessert. NOTHING. So each time I go to redeem, it says I will get an email from them on how to redeem rewards, but the email never arrives. I have contacted them recently about this and they said they "know it's an issue" and are "working" on it. Meanwhile, I still get DAILY texts messages with coupons and free items, and it never works.

Walked in, took a seat in the bar area and found a menu card with a couple appetizers and a couple expensive and unfamiliar entrees. Asked for a menu and nope. "We don’t have menus, scan the code." I have an android so mine didn’t magically open the website, my daughter’s did bc she had her iPhone and the camera automatically pops up a link to open the Chili’s menu website. Then click the chili pepper and it will open a wall of text. All written in some boring font and lists of menu items...I need pictures...really, I don’t know which “tab” I want to order from yet. It feels like the selection is narrowed to their more expensive options. The suggestions for what to order and the photos shown were for the high dollar entrees. Can I just order the nachos, what tab are they under? Are they still on the menu?

"Gluten Friendly' does NOTHING to help support those of us with Celiac disease or other gluten related disorders. It is abhorrent that you would call a menu that can hospitalize most of us "Gluten Friendly". When FDA regulation actually covers Menu Labeling I am grateful you will have to STOP THIS SCAM! In the meantime I am grateful to remind you that the GF person ALWAYS dictates where to eat and people on a medically necessary GF diet CAN NOT EAT AT CHILI'S!!!! I have a group of 5 and we can NEVER eat at chili's because of me and Chili's dedication to poisoning the GF community. I am telling everyone in my community. GF people are a nationwide community. You get the ZERO - BIG ZERO!!!!

I recently dined in your restaurant 8/29/20. It was the WORST experience ever. When we entered the establishment there was no one to seat us for about 10 min while staff just watched. We were then seated at a dirty table where we waited for over 20 min for our order to be taken. We had to call the restaurant from our table to get service. Even after people who came in after us order was taken before ours. Once served our appetizer I got instantly sick. My husband got sick later. We drive trucks all over the country and frequent Chili’s regularly and this by far was the worst experience ever by far.

We went there today for lunch. They were not busy. But we’re low on staff. Our waiter was ok. But failed to refill drinks. Food portion on 1/2 rack was a total joke. The corn was old and dried out. Manager was indifferent. I went without food. Wife’s food was ok. Then experience became very uncomfortable and they pretty much pushed us out. I was respectful and kept my voice down. I just refused to accept what was served. Not going back.

Ordered on July 23rd. I ordered 4 appetizers and 1 dinner. Chicken wings were raw. 2 of the appetizers were too salty. Called manager and was getting refund, never did. Boynton Beach location. I called Corporate and they only refunded raw chicken wings. I was told they would refund all that was thrown away. Nobody called me to apologize. I wish I could post photos of raw chicken, or better yet gone back to have the manager try them. Last time I go to Chili's and I will tell EVERYONE about raw and salty food they serve.

We did curbside due to virus. Got food started to drive off. Opened the first food which is cheesecake. It was half eaten. Never have I had an issue. This infuriated me because a viral issue ongoing here. Went back and got new one and they did give us a remake, but I feel there needs to be a serving look or more before sending food to people on Togo orders.

Chili's used to be one of our favorite restaurants but they have really gone downhill over the years. We ordered online for curbside pickup. Two of my family members ordered a smoked brisket meal. It was so dried out (like it had been reheated in a microwave for way too long.) It was like beef jerky. All the food came in one huge bag and the two salads that was ordered were layered between hot food and were completely wilted and nasty (and inedible) upon our arrival at home (5 minute drive from Chili's). The southwestern egg rolls were decent but the ranch dressing was so thin it literally spread out on the plate like water. Chicken fajitas with rice were tasteless mess. Rice was dried out and crunchy. Just awful! For $77.00 - we were robbed. Never ever giving Chili's our business again!

I ordered online for pick up and the manager stated they didn't have an order for me. She insisted that I must have the wrong location. I then had to leave and go back to my office to obtain the confirmation email which was more time from my lunch break only for the manager to come back out and say they still don't have it. She was yelling and being very unprofessional! I asked, "Why would my receipt say I ordered here if I didn't?" She said I would have to take that up with the IT department. Long story short after more investigating she found my order. She then said they can't find online orders if they don't know the person's first name. I stated that the employee only asked for my last name. Once I finally received my food. It was good but cold! Our company normally places a lot of orders with this location but this was it for us!!

Our recent visits to this Chili's have us concerned, as their plastic drinking mugs looked dirty and stained. We even saw lipstick marks on our mug. We have noticed the silverware should look cleaner also. We do not plan to go back until they fix these problems.

Went to Madison Heights store near Oakland Mall. Server was looking at TV as she took our order. Had to ask another server to get a refill on our chips. Took a long time to get food and when we asked about our food the server said, "Well we don’t have very many staff working." No apology; just that flat response like she didn’t care to bother with us. My son ordered fajitas and they give about a tablespoon of cheese so he asked for more and server said, "Well that’s an extra 75 cents." I mean really!!! So ridiculous. I will say the food was good. That is usually the case but service always seems poor. We have come in both when it is slow and when busy. Service is the same. If it were better we would eat here more often.

Chili's store #1417 Livonia. Upon walking in the door ignored by hostess chatting with a party of 12+ she was obviously friends with. I was told the wait was 20 minutes, I counted 14 tables unoccupied, no waiting customers in front or behind, hostess buy chatting with friends in party. The restaurant is less than 1/4 occupied. Seated after 22 minute wait in empty restaurant. Food took 35 minutes to reach table after ordering and was not pleasing at all. Chili's you have lost a customer. One of the worst I have experienced.

First of all all orders were incorrect missing items and cold! We used Door Dash and site was messed up...sent to wrong address. Horrible experience and will never eat their food again. They really need to hire someone that knows how to cook!

They use some kind of nasty imitation chicken in their salads. It looks like rubber and has the consistency of rubber when you chew it. Also, their ranch dressing is so thin and runny it's like water. My cousin and I got the same salad and we both sent it back. It was absolutely gross. They need to start using real chicken and I am pretty sure they use the same chicken in their fajitas as well.

Dependable food quality, though the menu isn't that expansive. Certainly can get loud, but service is good, and friendly, and the drinks are good. It has a neighborhood feel, and are quick to address any problems or questions.

Chili's restaurants are usually pretty good overall in my experiences. There have been times when the orders I'm taking too long to get to the table or orders placed online are inaccurate when picked up for to go. I believe the Chili's could benefit with more training of the wait staff to be more attentive to the customers. I have noticed especially lately with the wait staff seems to be involved with waiting on too many tables. I believe Chili's could benefit and quality of service instead of quantity of service. I know there can be a lack of enough staff at times but I believe managers should be able to adjust to it. I Believe Management could do a better job at compensating the customer with other than "I am sorry that your is not correct."

Every time I order from G.P. Chili's my food is always cold or wrong or they give you thick baked potatoes soup that is not good. I'm pregnant and it sucks to drive to pick up your food and come home and it is not good. Every time. I've picked up food from other Chili's and don't get this kind of service or food.

Stopped by Chili's in High Point NC Oak Hollow Mall for supper tonight at 6:30 10/15/19. Waitress took our drink and food order. My wife had a salad and a Triple Dipper and I ordered a bowl of potatoes soup. There were very few diners. I would say less than 40% full. Waitress brought drinks and silverware. After a while she brought my wife's salad but no napkins and no soup. I asked another waitress passing by to bring napkins. My wife finished her salad and we waited, still no soup.

Ordered Chili’s Togo and bought the queso burger. I drove 30 minutes back to my house to realize that my burger was completely raw. I’m heavily pregnant and could have gotten even more ill than I already am had I consumed the entire hamburger. The outside was cooked and crispy, and with all of the queso sauce on the burger, the entire burger felt lukewarm (I knew it wouldn’t be hot with a 30 minute drive) until I got 25% through the burger. The meat is still fridge temperature in the middle and is still bright pink and squishy. This is the second time this has happened now. I definitely will not be back.

I can never get enough of the steaks there other food. Our family always wants to go to Chili's. We also love the molten lava cake. They have a good menu that has stuff for everyone in our family. We always have great service when we go eat here.

The employees were very polite and patient! The manager on duty did an Excellent job serving me what I ordered to my satisfaction! The Chili’s on Lawrenceville Suwanee road is highly recommended! I was being served by Anna, and manager on duty named Jen took excellent care of me, and also the way that I would be satisfied with my order!

Twice we have been here, same problems, bad service, long time for food. Food was not correct. Bill was wrong, did not subtract the rewards we had earned and when we stated the error, it took a long time to make correction. We were there 7 Apr 19 1 pm. Please respond. Thank you. Meal took almost 3 hours.

Chili's Grill & Bar, I 35 N Relo #1386 6619 IH 35 North Austin, TX 78752. I went to this restaurant on 03/13/19 for the drink special. First of all the Hostess was not out front. I had waited for about five minutes. There were a group of four, ** men behind me. When she walked up, although they were behind me, she told them that she would be with them in a minute. I told her that I was next in line, and the group of men behind me confirmed it. She ignored both of us. She went back to see if a table was ready. When she came back, she called another couple, that came in after as well. She seated them and then came back and seated me. We were both getting a table that had two seating; therefore that was no reason not to call me first.

8681 CHILI'S #226 KANSAS CITY KS: We arrive at restaurant at 4:45 pm and did not leave until 6:05 pm. Our order was taken at 5:05 pm and we did not get food until 5:35. The manager told us that my wife's baby back ribs was giving to another table, and we were told we would get cheesecake to compensate for the mix up. We never got the dessert. I wanted to speak to the manager but, they must have went home for the day. Food was good but service and wait time was horrible.

Visited Chili's in Bennington Vermont for the advertised 3 for 10 deal. Waitress never told us that a rootbeer was not a fountain drink and charged us $3.09 for the drink which was supposed to be included in the 3 for 10. The chili was one of the options but it was not mentioned that there was an additional charge if you ordered the chili. Questioned the waitress about the additional charges and she disappeared for more than 10 minutes trapping us at the restaurant since she failed to give us a box for our leftovers. The 3 for 10 actually was 14.09. Left a bad taste in our mouths.

Yesterday was my birthday, me and my family decided to go into the Mt.Zion location in Morrow GA. Well while waiting at the door for over 20 mins with no greeting we were finally seated after another customer came in and was acknowledged even before us to be seated. We were seated in the bar area next to the bar entrance wall. We weren't there no longer than 10 mins when a slew of baby roaches started coming out of some menus that were propped up against the wall where i was sitting. I approached the very first waitress that walked by letting them know what i witnessed. The waitress look at me and then the roaches and then made a disgusted gesture towards the roaches and then walked away like as if it was nothing new. I took pictures and video footage for further notices...but wow.

My wife, my son and I was driving from Houston and decided to stop smart Chili’s in Baytown Texas. Worst decision ever. We walked in and the host were just standing there talking for about 45 seconds before greeting me. After we finally got seated it took about 6 or 7 minutes before our server greeted us. Then when we finally got our drinks, my wife found, a chunk of hair in her drink from the bar. And then we seen strands of hair in the glass. Finally notified the server and he commented and said that it probably was her hair. Yeah we’re most definitely never going back.

Absolutely the worst experience we have EVER had out to dinner! I understand it was our waitress’s first week but WOW! The service was terrible and the steak my husband had was sooo chewy it could not be eaten!!! Had to ask for our beverages twice and my salad was wrong!!! How can you mess up a salad! Then went to pay and machine was froze up!!! Won’t be Back???

You guys changed your recipe on the spring roll and your batter chicken. Those were so good, had your current spring roll and chicken terrible. Never going back until you bring back your original formula.

When we first entered through the door, we had to stand at the door for 5 min, no one greeted us or told us to wait a second before we could be seated. We only got one drink, no refills was offered nor given to us. I received dirty silverware and returned it to my waitress. I did not receive another package of silverware until my food came out. The waitress did not check on us to see how the food was nor check on us to tell us how long it would be until the food arrived. Poor service. Rodney Parham was way better.

Took 32 minutes to be seated. Took an hour and 14 minutes to get our food... That was made wrong. The waitress tried to fix it by bring me a small cut of powder. NOT THE SAME!! I don't think she knew dry rub is cooked into it. I am diabetic and couldn't wait for them to fix it. Very sad service!!

We decided to try Chili's Deptford, NJ again after years of not eating there... Bad move. Grilled chicken was literally burned and returned. Full rack of ribs were more dry than the Sahara desert. Years ago Chili's used to have pretty good ribs and food all around. My advice to you stay away.

I went to the Chili’s address 518 FM1960 Houston, Tx this afternoon. I was seated with immediately with no problem. The server took about 5 minutes to acknowledge me and get my drink order. Once she returned with my Tea I knew what my order was because I’m a frequent Chili's customer. I placed my food order along with my loaded baked potato soup appetizer and my chips and salsa and the waiting starts. About 5 minutes later I finished my first glass of Tea and I did get a quick refill, but still NO appetizer or my chips and salsa yet. About 15 minutes after that a different server brings out my food plate, still NO appetizer or chips and salsa. My next step was to pick up the little table gadget that I was logged into and pay for the order and answer the questions about your visit. Shortly after that the appetizer was brought by my server. Mind you my dinner was already on the table.

It's been a while since I ordered Chicken tenders from Chili's. I recently ordered chicken tenders and I was shocked so much how they looked when I order them. They have changed their chicken tenders so much they are just little tiny things. They're not the real deal of chicken tenders. If you are ever in the mood for chicken tenders do not go to Chili's. They sucked. I will never go to Chili's again for chicken tenders and to tell you the truth I don't feel like going there again. I'm just not impressed with their food anymore. They have changed from good to bad.

This is the second time we've received a small skimpy salad from Chili's. We have loved the quesadilla explosion salad for years, but recently it's become very small, with a small amount of wilted lettuce and an overabundance of sauce. We know this salad as we've been eating at Chili's for over ten years, but recently Chili's is skimping on the ingredients. This is very unfair for an 11 dollar salad. This has happened twice at two different locations. We are very disappointed: They are about to lose a very faithful group of customers.

Dinner of steak, mashed potatoes and coleslaw. Potatoes were slightly warm and the cheese "flakes" thrown across top of potatoes didn't even melt which indicates the potatoes were not hot. The steak was dry/tough. I will never go to this location again. The only reason I didn't complain/return food for fear someone would have sent back to me with spit or whatever they would have done to be mean. This place either needs a better cook or a manager who is concerned about customers returning. I didn't finish complete meal - it was disgusting. I didn't even want to carry home a doggy bag.

Again only picked one star because of not having the option of picking none. I posted my first review on 10/26/18 and this is the conclusion. I never did receive my so called 3.00 refund that I was informed would be receiving. They in fact never did request that refund, so not only are they dis-respectful to their customers they are also for a lack of better words are just right out liars. To clarify my first post I made the order online and her unknowingly picked it up and that's the reason for paying for it even if it wasn't the quoted price for the online order.

I went to Chili's in Elk Grove on Sunday, 11-18-18. Service was good, but the food was not. Caribbean Salad was weak, skimpy and not worth the $12 paid. It might have had 4 oz of meat and even the greens did not fill the plate. The chicken strips from the kids menu had 3 times the breading and hardly no meat. I also ordered the Southwestern Egg Rolls, they were okay. But on Monday my stomach was very upset and Chili's was the last thing I had eaten. $45 for two and one was a kids meal. Too bad.

The chicken quesadilla had very little chicken and what there was was it dry and tough. Rest of the quesadilla consisted mainly of soggy shell. The black beans were served hot and were nicely spaced. The rice was bland and tasteless. Won’t go back to this or any Chili's restaurant for quite a while. Total waste of time and money.

Will never return to the Casa Grande AZ Chili's again. Placed an online order, total was 27.25. When the order was picked up, we had to wait 20 minutes past the time given. Was charged 3.00 over the quoted online price, food was cold and two items were missing from the order. When I called spoke to the general manager, was told I would receive a refund for the missing items, the difference in the order overcharged and extra for the mistake. Was at least expecting 10.00. Week past no refund, called and was told that a credit was submitted for 3.00 and would take up to 2 weeks to get it. Last time I ordered was three years ago, now know they haven't changed. Will now never go back to this Chili's and possibly any of them. If that's how they treat their customers I can spend my money just as well somewhere else. ONLY GAVE 1 STAR BECAUSE IT WASN'T AN OPTION TO PICK NONE.

So just walked into a half empty Chili's and asked for a booth... Was told it would be a wait for a booth. They had 20+ open booths. We could only get a high top table. When we asked why there was a wait we were told it was an "inconvenience for a waiter to walk to another part of the restaurant". What??? We are talking about... literally like 10 feet. Where the hell did service go??? I would give 0 stars if I could. Not everyone is physically able to sit at a high top.

I arrived at Chili's at 6:09. Around 6:15 I was seated. I ordered the buffalo salad. My daughter ordered the ranchero chicken taco. After waiting until 7:00 with no food. I approached another server to request a bill for the beverages and to cancel my order. Just as a was returning to the table, Victoria, my server, arrives with the food. People who were seated after me was served and left by the time I received my order. I am a former waitress. I've had experience in the restaurant business. This was totally ridiculous. I was given a dessert for the wait but that will not make the situation better. I'm so disgusted that I have made the decision to take my business elsewhere. If I ever return to Chili's, it won't be at this location. I left at 7:27 with a take out box full of overcooked chicken on top of salad.

Just went to Chili’s Harrisonburg Va and the worst experience ever. We won’t ever go back there! I went to the restroom and when I came back to go to my table I walked by the kitchen and a waitress getting ready to take food to a table had her hands in the food eating from the customers dish and didn’t think a thing about it and there were 2 other employees right next to her didn’t say a word. Gross!!! I called over the manager and he could care less. Must be a common practice for their employees to eat and take from the customers plates and eat their food prior to serving it.

I could not believe that on Saturday before Father's Day that this Chili's at ROSENBERG, TEXAS had no Ribs of any kind to fill orders. I ordered the Big Mouth Bites and the PICK 2 Make It A Combo (6oz steak & shrimp). The Big Mouth Bites were to have bacon, cheese, sautéed onions & ranch dressing. When I got home the bites had no ranch dressing, no onions and the bacon was a joke (bacon bits). They had forgotten the shrimp on the Combo meal, so I waited while they fixed them. When I got home the shrimp were half raw and the steak was tough. I do not plan to go to this place again unless they do a better job. I did call the manager on duty.

On May 26 my husband and I ate at the Chili's restaurant in Monroe, NC. We were seated fairly quickly and ordered our drinks (water and sweet tea) and an appetizer. Our waitress brought our drinks and took our food order. Our food actually arrived before our appetizer. She apologized and said "we're going to take care of that" which I took to mean maybe we wouldn't be charged for the appetizer, but we were. We were not given any napkins (we were eating burgers and fries). She didn't come back to check on us. We finally flagged someone down and asked for napkins, which we eventually got after a few more minutes.

On 5/19/2018 my wife and my daughter and her husband and 2 young children decided to eat our dinner at Chili's. We asked the young man at the front that we would need a highchair for the 3 year old and he said we couldn't have a highchair because of where we were sitting. And it was considered a fire risk. The only booth open to us was in the bar. He ran to the other waitresses and female manager and caused an attitude with them. The manager finally let us have the highchair and there was plenty of room for them to walk through.

I visited the Chili's on State Farm Parkway in Homewood Al on May 18 at 3: 00 pm. Upon arrival I walked in to the take out side of the restaurant, the manager was showing an employee something on the computer. No one acknowledge I was standing there, or greeted me, or even said one minute. I proceeded to look at the menu and asked the cashier about menu items. I asked her what came with the Triple Dipper. She told me she didn't know. I placed my order and came back to pick it up. When I arrived home I looked at my order and it wasn't​ prepared well at all. I ordered the rib eye meal with potatoes and broccoli. There was no broccoli. I ordered the quesadillas. They were overcooked. I ordered the Triple Dipper. It had no dipping sauces. Everything was wrong. Worst 44 dollars spent. I will never go to this location again.

My special needs daughter and myself went to this Chili's on Navarro St in Victoria Texas on Saturday, May 5, 2018. We walked in and a woman and young girl, around 9-10 were behind the counter. The woman took our name for the wait and the girl just stared at my daughter. We had to wait outside because the benches inside were full. Our 10 minute wait time went into 20 minutes. I went in and asked about our table, the woman said she called our name. I asked her if she bothered to check outside, she said she didn't think to do that. Really? You have enough seats for maybe 6 people and at least 10 of us were waiting, Where do you think we would be. Others were outside waiting as well.

The fryers are down, but they still took the order and still took $30 off of my debit card. Now they are saying it is going to take at least 10 days to get my money back. Horrible service and obviously the employees don't know what they are doing.

I don't care for Chili's as the food is mediocre at best, I tend to get diarrhea from the food, and the service is not consistent. But, my son loves it, so I cave in now and then and go. The food and service was mediocre, as usual. I paid with my debit card on that little table top machine. Later that night my bank emailed me about 5 suspicious transactions on my account. Whoever got my debit card number wiped my bank account out. I didn't use my card any other place that day or the day before, so I have to assume the table top payment machine had a skimmer on it.

Servers and kitchen need to be taught to treat persons with food allergies more responsibly. Came here with my 4 year old son, daughter and mother for my birthday. First thing I told waitress when ordering, "my son is allergic to milk and eggs". Well, one bite into his corn and his face, neck and arms were red and itching. Obviously, my son's allergies were not taken seriously and my 4 year old paid the consequence because his food came into cross contact with something. We were very lucky that a 911 call didn't have to be made THIS TIME, but not willing to chance it again.

I had no complaint about the service, the waitress and other staff were very nice. The food is bland and fair at best. There is not much selection on the menu. On our table, there was an electronic device that allows you to sign up to become a member, pay your bill and play games. While waiting for the food to arrive, I played a game. To my shock, they charge for this. I had no idea. Nothing was mentioned anywhere about there being a fee. I have seen little games at other places I had been to and there was never a fee. That was the final straw for me. I went there because someone gave me a gift card but as far as I am concerned, I won't be back.

Unfortunately the service at Chili's is inconsistent. I once a week ago and had a wonderful experience than this past Sunday. My daughter, mother and friend went and had a horrible experience. They went Sunday around 2 p.m. There was a female manager and a short waitress blonde hair who treated them terribly. The waitress overcharge them, double charge them, upcharge them without letting them know. When brought to her attention she made excuses and actually blamed them saying they probably touched something on the little kiosk that they keep on the tables. Instead of taking responsibility for her mistake and fixing it she had them wait there for an extensive amount of time and the manager didn't really seem to care. Very sad that the service is so inconsistent. This was the Chili's in Pennsylvania in the Tannersville area.

We had a decent dinner. Our check came to $40.01. We tried to use a $25 Visa gift card toward the bill. We were told it did not work. My husband handed the waitress 63.00 of which we received $20.00 change. We left a tip and left. Got home checked online and YES the $25 Visa did go thru. Drove back with a printout and we were given $40.01 back. Though the restaurant still kept the $25 from the Visa. NOT going back there for a while and we used to go often, I see below the order # we paid cash on 3/10/18 sitting on the bar side, do not have that info.

I went to Chili's (Diamond Bar, CA) last night with my son. I am already apprehensive about going there because the quality of the food and the service has gone way done in the past couple of years. We get seated and wait at least 5 or 10 minutes before our drinks even come out. We order and wait another good 20 - 25 minutes for the food. I ordered the sirloin steak, medium well. Well when I get it, it looks rather pale and almost as if it were boiled. No grill marks on it whatsoever. It didn't even look like a steak, it looked like a blob of putty on my plate. I go to cut into it and it is completely raw/rare. It starts to bleed all over my mashed potatoes and corn. I ate those right away and waited about 15 more minutes before my waitress ever came back to check on my food, by this time I am aggravated and grossed out. She finally comes over and I show her the steak and I tell her I can't eat it because it is way too bloody.

We were at Chili's Khalidiyah Mall last Friday 19th Jan 2018 and it was really a BAD experience. We asked for New York Steak and it came as if it is BOILED, no taste, no herbs, no salt. The mashed potato was as if it is the leftover collected. We asked for the sauce. They said, "You will need to pay for sauce!!" We asked for the standard steak sauce in bottle. They said, "Sorry not available." My husband went to the manager at the branch asking for money refund as we didn’t see any value and he didn’t eat his meal as the food was really awful, she said, "Sorry we can't. We can change only." Neither the waiter nor the manager cared about people's satisfaction and it is really bad to see the Quality of Chili's declining that way.

Chili's bar and Grill on Talmadge in Toledo Ohio - My family were there on Jan. 20th 2018. I had called the night before and told them a party of 17 and two highchairs and we would be there at 6:00. We were there at 5:35. They told me it would be a half hour wait. It turned out to be an hour and 10 minutes. Our food took an hour to come out! At least four people in my party did not like their food! It was dry and not good! One person in my party had to wait a half more to get his food! We did not get out of there until 9:15! I have had a party of 14 before and the food came out alright! We also did not have good service!

Chili’s used to be one of my favorite places to dine. In fact it’s been one of my top picks for the last 30 years. However, over the past two years the quality of the food, the taste, & the service has seriously declined. After my past two visits but especially this last visit, it has become clear that Chili’s no longer takes pride in their services nor their food. Dining out should feel like somewhat of a pleasant treat, one that you don’t mind spending your hard earned money to have an enjoyable experience.

On this day December 16, 2017 I went for a visit at Chili's with my daughters to relax out and it was the worst experience ever. First of all when we arrived we were seated fast then the waiter was Bobby came to the table, introduced himself and asked if we were ready to order. We stated, “Give us a minute” but we ordered the drinks. He brought the drinks without the straws so we then asked him for the straws. He passed our table at least 4 times going other places for other customers and then next he brought our appetizers out which didn't bring our straws nor silverware out and then he said, “Huh I need to get silverware and straws?” We were just sitting there waiting all that time and then he came back with the stuff and few minutes later here he come with our meals which we were trying to finish the appetizers and the meal just sitting losing temperature.

I tried Chili's for the first time with my daughter. We were sat next to a booth that was closed off with buckets beside it to catch water from a leaky roof... Nasty! We both order Fajitas and a appetizer. We requested the app have the guacamole removed, it was still put on there. Her meal came out first and was very charred and missing the pico from the beans. I had to wait 10 mins for mine. When mine finally arrived, there were no limes with it. The server suggested I use the limes from my drink, and I quote "take it from your drink" with a smile she said. This was the worst experience ever! I did speak with the manager Zack. He said he would speak with the server and apologized and offered to send Gift Cards to cover our next meal. Since he handled it so well we will give Chili's another try. I will also write another review as well with that experience.

We are long time Chili's customers but the last few visits to our local Chili's here in town has been disappointing to the point that we will never go there again. The hostess was dirty and nasty looking. She dropped our menu on the filthy floor, next to restrooms, picked it up and placed it on our table. The salad was room temperature and wilted. The food we ordered gave us diarrhea the next day (for the 3rd time in a row). The place is just filthy so the food must be nasty also. This place needs a serious health inspection. Our server did a good job. But we are done with Chili's.

Went to Chili's bar tonight for some cocktails for my birthday. Ordered the Presidente Margarita and it was literally full of fruit flies. I mean, I totally lost my appetite. They did say "Oh sorry" and didn't charge me for it, but pretty sure I'll never go back.

Went to Chili’s last week and had a great time with great service and food. We go a week later, same place, and all goes to crap. Get seated, then large group comes after us, while we waiting to order she gets their order first which took forever for all those people. Then we finally give our order to her. We get our coffee and it is cool, we get our soup one at a time, spouse has larger soup and mine is smaller. Had no idea who gets what soup. The main entree I order I just love, have been getting many times. This time it is not hot... and the sauce has a different taste to it.

My husband and I went into Chili's in Pflugerville, and we were not happy with the service from our waiter. The waiter did not give us straws for our drinks, and furthermore the Vet event they had did not include the wives. All the other places from yesterday's outing included the wives. This particular restaurant did not! How disappointing is that? Do they not realize that wives serve in the military when they are married to a spouse that is military. They might not fight the war, but they are pretty much single moms raising their children, or moving from one country to another. This is more of a dissatisfaction than a complaint. Chili's was one of my favorite places to dine, but that changed quickly for me today! I wonder if it is only this location, or if the other Chili locations are the same?

We get here and we wait for our waiter for over 15 minutes. So they tell us that they would get us some chips for the wait. So we’re waiting and one plate comes and after about another 10-20 minutes the other plates come, we also had to send back the loaded fries because we only wanted cheese and bacon. Horrible service every time but the food is really good.

Chili's Grill & Bar located on Old Hickory Blvd. in Hermitage, TN was a disappointing experience. Our server appeared distracted and provided poor customer service. The wait time was unreasonable. My husband and I both ordered a Santa Fe Chicken Salad. The Salads arrived minus many of the ingredients and the dressing that was listed on the menu. The server appeared annoyed when we brought it to his attention. The atmosphere was noisy and not conducive to conversation. It was actually uncomfortable. We decided to leave with unfinished salads when the chef began yelling at the staff in the back. We did not feel safe.

Don't know about any other Chili's, just wanted to share my experience at the Forney Chili's. I went the other night with my son and 3 grandsons and I ordered soup and salad. The waitress dropped off chips and salsa at our table and when my son said he didn't order that, she said it came with my meal. No, it didn't... There is an option to order chips, soup, and salad or only soup and salad... I ordered only soup and salad. The difference being almost $4. The waitress was gone before I could correct her. Then my son paid an extra dollar for onion rings (which he didn't get -- he got french fries).

My wife and I went to Greensburg for some casual shopping and we stopped by Chili's for lunch. Our waitress was Ashley **. She was very friendly, made a few suggestions and made us feel right at home. She was so nice that we told the manager how we felt about our experience at this Chili's. The manager was very friendly also. Steaks were perfect! We ordered ours well done and no pink. Our steaks were moist and juicy, cooked to our request and tasted great! The potatoes and broccoli was very good too and I usually don't care for cooked broccoli. No desserts, we were too full.

Just a short note to say that I didn't like the chicken fajitas. I find it hard to believe that it was from a fresh chicken. The chicken meat appeared to be processed to a liquid and then reformed into something resembling chicken strips. It was awful. I could not eat my meal. It made me nauseous picturing liquid chicken in my mind. Chili's needs to find some real chicken. If I don't get a response from this, I won't be going back to Chili's anymore.

I like this chain because it has fair prices. The team members are great and they remember your name, etc. Good apps, however; the other items like the steaks are not the best when it comes to flavor and tenderness. Great drinks, specials, too.

I love going to Chili's. The menu selections change often enough to keep it from getting boring. There are low calorie meals as well as regular fare for others. Service is prompt and deals on food and drink are plenty.

Clean, immediate service, extensive menu, lunch menu specials, food served hot, refills before glass was empty, not rushed to pay check and outstanding waiter.

My husband and I went to Chili's in Citrus Heights, CA last night and not only did I not eat the dinner, I wouldn't even take it in a doggie bag. I ordered the Smokehouse Combo $17.99. The ribs were cooked days ago and just had bbq sauce poured all over the ribs, the chicken the same rubber with tons of bbq sauce to hide the food. My husband ordered a hamburger, he got a wet hamburger. It had oil dripping from the burger. We both said never again, the quality of the food is horrible.

My wife & I enjoyed a great late lunch at the Middletown NY location (late birthday lunch). We were so impressed with our server Rachel. She made sure my steak was cooked the way I liked it. Very friendly outgoing person... If I could give her 10 stars I would. I saw her take care of 4 tables so fast, and without anyone complaining. I eat out a lot and normally don't see this kind of great service.

I go to Chili's all the time & I shouldn't because their bathrooms are disgusting at University City Blvd & Independence Blvd in Charlotte, NC. Last night my visit was crazy because I talked to the manager about turning on the caption on the tv. He said that they aren't doing that anymore because it's not a good look. WTF! My boyfriend is deaf & he wanted to see what they were saying about the game. Me as a hearing person wanted to see what it was saying too. With the music loud & people talking, I couldn't hear it either. This is just wrong, HELLO people are deaf!!! I'd give this rating a negative 1000 if I could.

I go just about every week to dine at Chili’s. Last week I wanted to use my coupon for an appetizer. They told me that didn't have any cheese so needless to say I did not get my appetizer. Next I placed an entree that was suppose to have broccoli, I like broccoli. Well didn't have it. I was ready to walk out but my whole family was there. I settled for something else I had not intent to order plus they didn't say they would substitute my appetizer. There have been times when they are out of this or out of that. I really like dining at Chili’s but presently I am very dissatisfied.

My husb., daughter and granddaughter and I went to the Chili's Rest. in Birmingham last night for, what we thought, would be a nice dinner. When my and my husb.'s dinner arrived, it was cold and he had asked for very rare steak, and got medium well. It was so tough, that he couldn't eat it. We had almost finished eating our meal, and our daughter and granddaughter still had not received their chicken strips. We enjoy eating at the Chili's in Dothan, Al. where we get what we ask for and it is hot and flavorful. And we all eat at the same time. We will not go back to this establishment again. I put a bad review on their game box at the tables where you can pay for the meal, so it should be there for the viewing.

I will never go back to Chili's, they took my boyfriend's credit card information and took 250.00 from his bank account. This was done there. Credit card was not used anywhere else, this is absolutely unprofessional, bunch of thieves!!! I will never spend a dime at this horrible place.

I visited Chili's for the last time tonight and will not return. They had an advertised drink that I tried to order, I have never been told that I had to sit in a special place to order a drink. They will never get another nickel from me ever. Very deceiving in-store advertising as I would not want my children in the bar area!!!

Great customer service - My family and I go out to eat at least 8 times a week and has never ate at Chilli's. Our server Yolanda made our experience the best we've ever had, felt like we had known her for years. She was a pleasure and awesome food and prices.

We ordered the 3 for $10. First we got the salads and chips. It was good. Then we finally got the burgers. I started to cut and half of it was raw. Then I made my daughter cut hers in half and it was raw too.

I went to the Chili's in Macedonia and had THE worst experience ever!!! This was my very first visit and I only went due to my boss telling me she'd gone there with her family and she told me how good the food was. I went on a Friday night, in which I expected to be busy. My waitress seemed to be ok until I asked to change my order, which was seconds from her leaving my table to place the order. She seemed annoyed that I wanted to change my order and told me that she'd already placed my order as if nothing could be done further. When I told her that I just wanted nothing at all, she asked would I like for her to get her manager, and I agreed to let her do so.

My family went to the Chili's in "Buena Park" tonight. Very disappointed! For starters the restrooms were disgusting. All the other family members ordered the dinners that included the "Maltin Cakes" for that reason. Well when it was that time to bring them out, guess what suddenly they are out of them. Offered a scoop of ice cream instead. Wow. To top it off the "Manager" came to get the tickets for us to pay. She comes back with cards, receipts to sign and she had charged my card for my sister and brother in law's dinner (which was double) of mine. And they had paid cash for theirs and was given their change. We will never ever go to that location again!!! Always check your receipts before leaving!

Chili's raises my blood pressure. I went there with a group, and they squished us in so badly, that the person on my left rubbed my shoulder raw with his, and the person on my right had his elbow in my **. There was no place for the ladies to put their purses. They charge for their pub food as if it's high quality. The burgers are hardened saw dust. They refuse to not over-cook their meat, and I would wager the cooks are too stupid and impatient to prepare a medium-rare steak. Waiters rush around as if frightened. The noise level hurt. Instead of talking, people screamed at each other.

Booth location was very poor for party of 7. When waitress brought food she passed hot plate from one end of long booth to the other by handing a hot metal plate to a 7 yr old child...saying "Pass this on. Watch out it is hot." Let me note the booth was open and accessible at both ends. The service was very poor, the food was cold and our order was incorrect. Our checks were also incorrect but it took so long to try to straighten out we just paid and left. Never again will we go to any Chili's especially the one in Bossier City, Louisiana.

First I would like to said that is my first time ever writing a complaint about anything but then also I have never being treated in that manner before. I dined almost every weekend at the location in Kendall and I understand is a very busy location but still like it. Or at least until two days ago, when after waiting over 45 minutes sitting in a table without been offered at least a glass of water. Nobody came to our table not once to acknowledge we were there. I spoke to one of the hostess about it and I guess she pass the message to whoever the waitress was. In another 15 minutes my husband decided to go outside for a smoke when at the same time a young women (waitress) approach to my table (where I was still sitting with my son) upset and ask me if I was leaving or staying. No apologies, no introduction, nothing.

Bartender is mad at the world. Talks about "tips" at the bar. No education of products for sale. But most of all. Gerry unhappy bartender. 2 times in a row. With a purchase from me over $70. How sad. Never will return.

We were treated Horrible. There was only one other family behind us with small kids. Other than that there was no one in dining area just some rowdy drunks in the bar. We were seated quickly. It took the waitress over 10 minutes to come to our table to greet us, by then we had already decided what we were going to eat and were afraid if she left she was going to wait another 10 minutes to come back. We ordered a burger, 6 oz steak and quesadilla. Well it happened another 10 minutes for us to get our soda. We waited another 40 min to get our food, in the meantime we had NO interaction with the waitress at all. After 40 minutes of waiting the steak and burger came out first. I took my daughter's plate to cut her steak and noticed that there was a huge piece of plastic cooked into it. Not just stuck, melted to it.

We came on a not very busy night, but service was HORRIBLE! We got our meals and my steak was very overcooked (very hard to chew) then she never asked me if she could get me a refill... so I ate the majority of my meal thirsty. Overall service was horrific???

Me and my husband went to Chili's for dinner. Our food was not even finished 2 person came and asked for check should be paid. We were there not more than 30 minutes and after that we got back to home and I have my stomach hurting and feeling throwing up. The food was overpriced and I don't find it tasty at all. And I am not feeling well. I don't like the result at all.

The food was just okay, it should be off the hook for the price. Anyway got home, went to bed, then my son started throwing up what he had ate, then just a few minutes later I threw up. Stayed sick all night long and still sick today. Will never, ever go back.

Our new Chile's in Dawsonville, Georgia -- we went for lunch, opening week. Sat at bar. I got coffee-lukewarm. Was never offered any refills--I could have asked but decided to keep quiet and see if the service would improve. Next to me, my husband was getting regularly offers for refills on his soda. The food finally arrived after a long time--especially considering the hurried lunch crowd. I chalked up the lousy service to opening FUBAR's. But we went there for dinner last night, sat at the bar, and the same thing happened again. My husband was asked repeatedly if he wanted another beer, more water, etc. while I nursed (tiny) glasses of wine and had to resort to having Husband order refills in order to get noticed. The food was very slow. After I ripped the bartenders a new one and walked out, the last part of my husband's dinner arrived as he was paying the bill and asking to see a manager.

I have not been to a Chili's in years. When we went on Friday night, October 30, 2016 we were astonished to see NO prices on menus for drinks. We asked to server what the price of drinks were. We Were told "I am not sure, but they are about $2.50 each with free refills; we ordered drinks. The price of the food ordered was BOLDLY written in the one menu at $13.98 "with your choice of 2 extras". The other menu stated the same meal at $14.98 with two extras. Then when you look very close only 2 extras are shown as no charge, the others in very small print are extra.

Dining last night with five of my sisters at Chili's LBJ#25. Sat at my table for 15 mins without a server coming to the table. Ask for manager. Manager came drop off queso and chips and left. Sent the bartender over to help (Michael). WaIted 30 min for a glass of water. Finally took our order. Brought the food. No napkins. Had to get up and get our napkins. Finish eating. Still waiting for the manager. Never came. Waiting another 15 min for check. SORRY SORRY SORRY SERVICE!!!

My family and I went to Chili's for lunch (not crowded). We waited 10 minutes before being noticed. The waitress was doing everything such as seating customers, waiting on tables, cleaning tables, and checking customers out. We waited a while before we got our 2 burgers, chili and salad. The food was cold and disgusting. There was no meat in the chili. It tasted like chili from a can. It was sauce and cheese. The fries tasted old. It was a waste of my hard earned money. The waitress was very nice and doing the job of 4 people. I do not blame her. The food was terrible and I will NEVER go to any Chili's Restaurants. Where was the manager?

My wife, daughter and myself went to Chili's in Kerrville Tx last night 10/15/16. We used the app to check in which was a joke. After sitting at the bar for 30 minutes my daughter decided to check with the hostess who replied, "Oh you're next." After being seated we ordered drinks (nonalcoholic). We waited and waited for the server to take our order. When we placed it we waited and waited again. I finally flagged down a server and asked for our waitress he asked if he could help and I told him my wife would like her salad. We again waited and waited while people who Sat after us were served and leaving. Meanwhile no food for us. Very simple order, burger, country fried steak and tripler. I then asked for the manager and she told us she knew we were there for a while and that the server hadn't pushed her send button.

Went to Chili's today with my two kids and mom. First off, the hostess basically told us she couldn't accommodate my two small kids because they don't put booster seats in the isle, so we wound up in the bar with my 1 year old and 9 month old. You'd think they would try to accommodate anyone who is still willing to be ripped off by their high priced disgusting trash food. We were not impressed with any of our entrees AT ALL. The southwestern eggrolls (one of the last vestiges from the restaurant's previous glory days back in the late 90's and early 2000's) were good. So was the chocolate molten cake, but let's be honest, how difficult is it to deep fry a premade eggroll and cut it, or put a scoop of ice cream on a premade microwaved cake?

My son took me and one of his friends to dinner at Chili's. His friend ordered a cheeseburger well done, my son ordered a combo (Ribs and Salmon) and I ordered the chicken quesadilla. After waiting for at least 45 minutes we finally got our food and his friend’s hamburger wasn't well done like he asked and his fries were cold and gross even though he was told his plate was hot. My son said his tasted ok, and mine was awful!! After we got home, my son and I are both sick. We will NEVER go back to Chili's!!! It's expensive and the food is bad, not to mention that the service is crappy!

We arrived during happy hour, my 9 year old grandson and I, and decided to sit in bar (not crowded) so he could watch sports. Sat for 5 min and no wait person came. Bartender ignored us. Moved over to other side of restaurant and after another 5 min we had a wait person. The order was wrong. The service slow. Not crowded at all. Food was not warm. This is the third time I have been there and the service is consistently poor at best. Chili's I am done with your restaurants. Over a two year period this restaurant has been barely making it as far as management is concerned. Bad attitude from employees usually trickles down from Management. Not what I expect from Chili's.

My husband and I went to Chili's for lunch; and I ordered the ribs w/ fries. He ordered quesadillas, after waiting half-hour for the meal to be served my lunch (ribs & fries) were cold. My husband ate his lunch; although the manager told me that a hot plate of food would be served to me in 5 minutes; I waited another half-hour! Again cold food and lousy attitude of the manager, who didn't seem to care that I was hungry and angry now! I was not charged for the ribs; although I was hungry, the server & and the management at this restaurant in Boca Raton #22, the staff who worked there couldn't care less. Management (corporate) should be informed of the poor attitude of the wait staff, manager & all the people who work there. Disappointing, I will not be going back & I would advise others to stay away. Lousy food; lousy attitude and lousy service!!!

Waiter was confusing to us when we had 2 orders that should have been the same - both came out wrong. My wife ordered two different enchiladas. They both came out the same. My hamburger patty was in 3 pieces. Not fun to eat as it keeps falling apart. Ask if the kids are ready for their dessert. Goes and takes order. For table of 6 get their drinks and finally about ten minutes later another waiter brings out the desserts. Waiter asks if I would be paying with cash or credit. I told him "credit." He said "you can just pay with the machine on table". Another piece of equipment at your store that can't do its job. Couldn't do complaining on the machine or get a receipt. The store is on hillsborough in Tampa Florida. Very disappointed with the whole experience.

Today l went with my family Chili's Grill and Bar in Homer Glen IL. The food was terrible!!! I gave the waiter $5 tip - Server name Nickole. My bill was $60.71 and she charge me $72 from my gift card. She came with the card and told me on the end, "l don't know if there is anything left in the card". This was suspicious to me. l checked my card when l came out from restaurant and she take extra tip without asking!!! This is the worst restaurant ever and the employers. This is a stealing!!! I went to different restaurant, never happen to me!!! This is the first and last time going to this restaurant.

I had the WORSE experience. No name of bartenders and the trainer was awful and USELESS. I witness him over pouring a drink. My order was a burger with egg bacon. My friend had to ask for the avocado. The manager ask if I wanted fried because I wasn't satisfied with my dinner. I work all day I get a stale potato BUN, overcook burger, no egg, just a sloppy service. I will make sure I tell as many people as possible of this awful service and the service from the manager. Awful attire sloppy. I wouldn't never go there again to the Kennedy Rd Chili's, NEVER. I taken pictures of the food service and receipt. I WISH I was again a Channel 3 food critic!!! Awful.

1st meal: The cheese on the cheeseburger was disgusting. The tomato was not ripe. The French fries were like mashed potatoes that were fried. The pickles were delicious! 2nd meal: The chicken was so tough I could barely chew it.

Chili's in Conyers GA has terrible inedible food... The only thing worse than the food is the service and the who gives a '**' attitude of the staff. Went into local Chili's for early lunch. There were 3 people in my group and another party of 15 (men, women and children). We waited 15 minutes for menus and another 10-15 for someone to come over for drink orders. We asked what was going on and were told that they weren't expecting a large group and only had 2 servers, a bartender, and manager. It took over 40 minutes from the time we placed our orders until we were served... Overcooked burgers, dry ribs food not fit to eat. When we complained to the manager, she said they were but they were very busy. Too busy to take care of customers?!?

Visited Chili's in Carlsbad, NM for dinner & drinks. Upon paying bill I noticed I was being charged full price for drinks; I asked the waitress if the 1/2 price was applicable to both the bar & dining. She said "bar only". I then asked if this was indicated on the menu & she replied "yes". I asked for the menu & nothing is noted as such.

I recently tried to use a gift card at the Chili's in Kuwait and was told "no we don't take gift cards." I showed the waitress the back of the card which states, "You may redeem this card for food or beverages at any Chili's Bar and Grill. I sent email to the Corporate office that waited over a week to respond, then had the store manager contact me. This is his response, "Good afternoon Ms. Cindy, thank you for your replied. I'm sorry Mam Cindy, but you can't use your gift card at any Chili's here in Kuwait. All the gift cards that came from United States you can use only in any Chili's in the U.S. Chili's Kuwait have their own Gift certificate which can only use also at any Chili's branches here in Kuwait." So Chili's does not honor their gift cards because any Chili's includes Kuwait. I've requested a refund for the gift card since it was purchased with false information and been refused. Count me as someone that will never use this dishonest company again.

I had terrible food poisoning from the chicken at Chili's in Joliet, IL. When I called to speak to the manager he argued that I could have been sick from other sources because we eat so much in a day. This was not the case. He did not offer to comp my meal or any apology. I have told everyone I know, don't eat there. Many others then said they too have been sick from their chicken. Management is rude, and unable to assume responsibility. I will NEVER step into this Chili's chain again.

I tried this store about a year ago, having been a customer at their Hutto restaurant. I really like the food here it was really good. Unfortunately, my last three visits at this particular restaurant in Stone Hill I have had 3 different problems and management is so nonchalant when you call and tell them about their mistakes, you feel like they don't care. When I got my order, which are always to go, it was busy that night but that shouldn't make a difference, I got two bags, and there was a line behind me nowhere to sit etc. Anyway, when I finally got home, I was a meal missing and one of the entrees was missing the vegetables. I checked the number of boxes this time, they were all there. When I got home one of the meals has the wrong chicken wings in it, I also ordered salmon with the chicken breast and salsa, no salsa or dressing on top of salmon.

This past Tuesday, 6/20/16, I went to Chili's at 5363 Sheridan St., in Hollywood, FL. as I've been doing at least 5 times a week for the past 3 or 4 years. The quality of the food & the service is consistently well above average. I sit at the bar and have a pleasant rapport with Chris, Phil & Scott. When the 4:00 relief bartender came on, the professionalism went down the toilet. The first thing he did was to change all of the channels on all of the televisions without consulting any of your patrons if we were watching something in particular.

The cooks are not trained properly. Food was horrible and every time I go my order is wrong. I pay money for low quality food. After years of messing up my orders I'm done and will be telling everyone I know.

I went to Chili's, 5 Northside Drive, Clifton Park, NY 12065 on June 10th, 2016. The restaurant has really went downhill since the last time I went there. All new staff. They are all young teenagers and did not care about the customer or how they left you waiting on your food and to not get it right. The food taste was not the same! I did bring home my leftovers and warmed it up, and went to take bite out of my food, and a good piece of plastic came out of my food. I did take a picture and saved it. I then call to talk to the manger and he proceeded to scream at me over the phone and did not want to listen, and he had the nerve to hang up on me. So rude! I have never been talk to that way by anyone. As far as I am concerned he is not manager material at all. He needs to be fired!

I went to Chili's today with my son to celebrate his graduation from the 8th grade. There is a very A that works there that is over excited and intolerable. He ran to the car to see why I didn't leave him a tip prior to the current visit and he didn't want to serve us on our return visit. This used to be my favorite restaurant, but I'm not sure I want to return as long as he is working.

Lunch on Sunday, I order from the lunch menu and ask what side come with the lunch. Waitress turns the menu over to show the sides. I order a half turkey sandwich and fries. I get a full size sandwich and eat half the fries and then ask "why you received a full sandwich." Waitress tells me that the half sandwich is for lunch only. I say it's 12:00 noon. She says the lunch menu is only good Monday through Friday. I ask where is that written on the menu. She said it is not on the menu. She then gets the manager and I explain the situation. He says the lunch menu is good on the weekends, apologises and says "I'll have to retrain my staff.'' I don't believe this was a training issue. Chili's is committing a criminal act and should be charged for misconduct.

I spent $90.00 on Mother's Day food at the Parker Chilis. My hamburgers were cooked wrong. The one I wanted medium well, was well done, and vice versa, plus the fried pickles were horrible. Southwest egg rolls were overpriced, and minimal with the triple dipper, I won't be back, and neither will any of my family, for this price we could go anywhere. Guess we chose poorly for Mother's Day!

My husband and I visited Chili's restaurant in Jacksonville NC on Mother's Day May 8th, 2016. I had never eaten at Chili's prior to that day. Mother's day was particularly difficult for my husband and I this year as we just lost our daughter a few months ago. She passed away in February. I was opposed to the idea of going out however, my husband suggested Chili's and I accepted. I wish I had never gone if I knew how horrible the experience was going to be. Upon arrival we were seated pretty quickly and greeted by a quirky, funny waitress named Victoria. She was the only positive thing about this trip. She took our orders for appetizers and dinner. We ordered the Triple Threat (egg rolls, cheese bites and wings). When the appetizer arrived at our table it was completely wrong. I notified the waitress that it was wrong. The second time our appetizer arrived it was wrong as well.

Sat for 25 minutes, never asked if we wanted a drink or nothing, got up to leave then someone comes over and asked if we were being helped. I also forgot my phone at the table when we left so I went back to get it. I was told to hold on that I had to talk to the manager so I waited another 5-10 minutes for him to get up from his table. He came over, didn't ask why we left earlier or even to identify my phone, just handed it to me and said, "Is that it?" I said, "yes" and that was it.

I'm a once a week customer with wife and friends. First time I see a survey in the ticket. I try to fill it out and it was almost impossible. The site don't let you do it or belongs to another company??? Don't put that. Waste of time, personal code was in the ticket. I am a customer since you open in Brandon Blvd 1984 or 1985. That location is a disaster now. Service is bad. The manager short ** guy is very nice but that don't fixed. The one on Lithia p c is worst. Even when empty takes 45 minutes. The one in Valrico is the one I go now. Service so so. Food for the money still ok.

Tonight I went to eat with my wife, daughter, and grandson to Chili's Grill & Bar located at 5730 Thomasville Rd, Tallahassee, FL 32312. We order our food and we were served cold and bloody meal. Also, the presentation was horrible. I explain the situation to the manager and he just took our orders, warmed them up in a microwave and brought them back to us. When he brought the food back to us, the food look worse than before. My daughter took a bite from her food but she had to spit her food because it tasted worse. My daughter look at me and told me: "Daddy, I am so sorry but I cannot eat this food, this food taste disgusting." My wife and I tried our food too but it was the same way as our daughter.

We hadn't been to Chili's for over a year. We have been very pleasantly surprised by a recent visit and have returned several times since to discover it wasn't a one-time event. Chili's has really stepped up the level of food and service. We have discovered an amazing menu with exciting and excellent appetizers, meals, and drinks. If you haven't had the experience lately, we would highly recommend the trip. See you there!

We have eaten at many Chili's all over town. We love the chain. However, the past two times we have placed orders at the Katy Fwy at Mason Rd we have been so dissatisfied. Food is cold. Food quantity is not the same as a restaurant dine in order and orders were missing something both times!

Since December 28, 2015, I moved to town and became a frequent visitor to the local Chili's. On Friday night, February 26, 2016. I was insulted and berated by the bartender Sindy (A weekend part-time bartender) after only being there no longer than half hour. I only asked why would she pour me a beer without asking what brand I drank. I asked because the first beer that I drank was not my brand, I just kept my mouth shut. When I questioned her why she would not ask me what brand I drink, she proceeded yelling at me for 15 minutes to leave and go to Outback or Applebee's.

My co-workers (Nurses at work) ordered lunch from Chili's in Trussville, Al and the food was horrible; the food was cold, and it was prepared wrong. All orders were awful. We contacted the manager (Marsha **) and she kept putting us off several times during the day. Finally she called us back and we explained our dissatisfaction with our food and she did not want to resolve the issue until we wanted to speak with upper management. She told us to calm down, that it was just food and we were not talking about the national debt!!! We told her our $20 was a lot to us and we wanted a refund. She did not want to comply but finally she did. We will never order from Chili's again!

The service was slow and crappy. The food was horrid. My salad was soggy and my soup was horrid. My husband's food was horrid. It was not the server's fault. The manager was aware of this problem when I spoke to him.

I recently visited a Chili's Grill & Bar restaurant in Pleasanton, CA while on travel for business and I have to say it was one of the worst experiences. From the moment I entered the restaurant, I did not feel welcome by the Chili's attendants who were on duty. The attendants were rude and I received nothing but poor and unfriendly service. Due to this experience, I ended up discarding the food and I will no longer dine at Chili's Grill & Bar.

I have visited Chili's on Kendall Drive & 122 many times throughout the years. This past Sunday visit has been the biggest disappointment. We understand weekends are hectic & there's a wait, but from waiting an hour to waiting 1 1/2 this became unreasonable. We saw more than 8-10 tables empty, still with things on it, some cleaned up & still no seating. We finally were seated & our waitress took 15 min to come & just give us water, then the table was sticky so we asked kindly if we can get something to wipe it better & she rolled her eyes, walked away without saying at least, "sure sir I will be right back".

This is two times that I have visited Chili's at Bradenton with my family. I mean surprised to see the way the staff behave. They don't understand what you are looking for and moreover when serve food on table it seems they are in rush or not willing to serve us. One day a waiter dropped sauce on my dress and another day the other waiter brought the food in messy way. AFTER LOOKING AT THE FOOD YOU WON'T FEEL LIKE EATING. CHILI'S IS A BRAND NAME. Please don't spoil your reputation with mismanagement.

My daughter and I had to stand at the hostess stand for 10 minutes before being greeted by a hostess then instead of being seated we were told to seat ourselves. After waiting 20 minutes everybody walking around us and nobody wanted to acknowledge we were sitting here. Our server caught an attitude for calling her attention.

The email they sent me said spend 50 in gift cards and receive $10 bonus. After xmas I received the 50 worth of gift cards BUT they did not send my $10 bonus, which is the only reason I ordered these cards in the first place. I wrote to customer service and emailed from the email I received, and so far have received NO response whatsoever. I had getting ripped off.

I have consulted an attorney already, he is ready to file. I suggested 3 days to clear this up, your choice. On Dec. 5th at app. 4:30 I came into Chilis, Broad st. to have dinner at bar and watch football... There was a sceaming child, could not even hear game. I turned and said to try and hold it down which started a now cursing verbal exchange. The bartender Reilly was not there to take orders, she was instead talking to the child, her niece, in some hope of stopping the child.

Met my two sisters at Chili's in Scottsbluff yesterday. I asked waiter for gluten free menu. He showed me how to use machine at table. The bowl of loaded baked potato soup was not gluten free as advertised. I made it as far as Target, then was in their rest room for an hour. Never a fun experience.

Why after they take your credit card and put on gift cards do they not allow you to use the gift card against your bill? They said it has to be a four hour wait. Makes no sense to me and the manager when called over could care less. When they were purchased, we asked if we could use them (not the bonus $10) and we're told SURE. No mention of waiting four hours... The dessert brownie came out hard as a rock, a waste of $8. The manager was rude and kept saying it’s posted on your receipt. Well, how would I see that until I check out? And why did employees say sure you can use it. We spent over $90 and won't be returning soon.

Four of went to supper in Chili's in Kemah, Texas and all ordered at once. The food for three of us came and we assumed the waiter was going to get the fourth. He blew by a few minutes and asked how our food was but didn't wait for a reply. We flagged two waiters down and one brought the meal more than ten minutes after the others. It was cold and disgusting and the waiters said they had been checking it for quality and laughed. The manager apologized and offered a free dessert for my son, but the ruined meal cost more and my son didn't eat much of it. They had an expediter watch a meal sit for 15 minutes getting cold. What was he doing? I will never go back here. I never have this problem in Dickenson, Texas.

They keep forgetting to give you your points when you get close to your reward. Then they give me my points and raised the number of points needed to get free entree. This happened to me 2 times. I have receipts for my purchase. This is a very dishonest way to conduct business. If they have no intention of doing what they say then they should not have a rewards program.

At Pembroke Pines location, waitress appeared very inexperienced for the following: She said she didn't have time to explain things such as the tablet sitting on the table which would show us prices not mentioned in menu. Brought us only one paper copy of veterans menu and said we would have to share it as there are no more. Then we noticed a stack at the stand at the entrance. Zero patience tolerance. Didn't know prices and felt like we should order without having to know. Would have been nice to have heard "Thank you for your service" from her or anyone there like a manager. Oh yeah she said "No one owns Chili's therefore there is no one available to talk to you."

We spoke with the manager or at least the person appeared to be in charge. Described our dissatisfaction. Said she would address it but it wasn't done. Very disappointed as I don't normally do this. I don't think I will return to your restaurant.

Chili's @ Trussville, AL - Be prepared to wait. Even after we asked the host for service, we still had to wait. Eventually we left. Some workers (hosts/servers) do not seem to care. Very disappointed.

As usual there's no host/ hostess to greet and seat you. My daughter had to find an employee, she found Brian the manager at the bar. At first he ignored her then seated us without saying a word or even an apology. Sighed then walked away, my daughter wanted to leave immediately. I was too hungry, plus going someplace else would prolong the meal. There are hundreds of restaurants in Philly. We chose this place. NEVER again..This was not the first bad experience here, but it will be OUR last. Now I see why this restaurant always seems empty here on Filbert St. Also, the bathroom was DIRTY.

Braintree MA location - Told 20-25 minute wait... waited much longer. When checked in with hostess at 35 minute mark, received rude response even though waiting area had only another couple and family (while waiting we had watched & she did not encounter any stressful situation that would make it at least a bit understandable for her to react in such a way)... Sat down to what we thought was a polite waiter who left us waiting while he watched the game 3 of the baseball world series. After only eating a small portion of the plate, upon finding hair in the food (did not bother to tell waiter as he had already shown us his incompetence by forgetting to bring our drinks), waiter brought us our check without asking if we're interested in dessert & without asking if we wanted boxes. He left for another 10 minutes before we could ask him to bring us a box. Very disappointed and disgusted.

Well, starting from rewards points, restaurant manager issue handling, website (contact us) nobody will care to your complaint. Customer service number nobody reply. Nobody care everything with this company, DISAPPOINTING. I regret that I wasted my time going that restaurant (Chili's) and tried to send my complaint and contacting customer service number.

I went there tonight with my boyfriend and 2 kids. There was a 20 minute wait which was fine. The hostess Deborah or Barbra was ignorant. Upon seating us, she almost hit my 3 year old daughter in the face with a chair and didn't even apologize! Apparently, what she was doing was more important. As a hostess, she is meant to represent the restaurant in a positive way! We waited 10 minutes to order our drinks and another 15 minutes just to get the 4 fountain drinks. We waited 45 minutes for our food which was not cooked properly and broccoli was raw! I took 2 bites out of my food. No one else even touched theirs. We asked for bill and waited another 20 minutes. $70 later not including tip, I will never ever go back.

Hermitage, TN Chili's Grill & Bar - I have dined at this location countless times and each time the service provided has grown increasingly worse until I finally had to take notice. Where are the managers/supervisors? And if they were at the restaurant, they are obviously not doing what they are paid to do. I dined around 4 PM yesterday. The first thing I immediately noticed was that there wasn't a hostess greeting customers at the door, not the first time.

My husband and I were at Chili's Restaurant, King of Prussia early tonight for dinner. Food and service great. But when we got our bill, imagine our shock to find a charge of $1.99 for "games." We have been to Chili's restaurants plenty of times and have used the little kiosk at the table at least 3-4 times. NEVER told there was a charge for playing the fun games (we love Trivia) while waiting for food to come. NEVER charged before, I think (now I don't know).

Service is great. My last night experience 10/10/15. I ordered baby back ribs. They were out of ribs. We reordered a hamburger. 45 min. later we ask about our order. Server explained there were problems in the kitchen. Manager came out, said he was so sorry could he do anything to giving us a free something. We ask just please check on order. Still not done 1 hour later. We paid for our drinks, went to Wendy's to eat dinner.

I ordered a diet coke on 10-7-15. Could not drink, awful. Waitress said the water in Denton is bad. I have eaten at some drive thrus there and have been able to drink the coke. The only thing that I could drink was a premixed lemonade. The salad that came with the meal was disgusting, it had been rinsed off with the water. Couldn't eat. The water tastes like it is mixed with dirt. My son-in-law experienced the same thing with his drink. I eat at Chili's in different parts of the state and this is the first time I will not return.

First I walked in and I was looking for my sis. No one greeted me, that's num 1. I sit down and about 10 mins into me sitting down someone comes by asked have we been helped and then say "let me go find your server." It took 20 mins for the server to come, num 2. She didn't apologize, no nothing, that's 3. She didn't speak. If she did it was with an attitude, that's num 4. After being rushed to place our order she leaves and get us cold appetizers. Smh just know that this is why people don't like dealing with black folks. Don't go to 20 and Wheatland at the chills. Bad.

On Friday September 18th around 8pm this was supposed to be my birthday dinner but it turned out to be a horrible evening for me. I first ordered a country fried steak entree that was undercooked. I replaced it with an order of chicken crispers that looked more like a sample of nuggets than an order of strips. By this time I asked for management. She was polite about the situation and asked me if I wanted to try something else so I reluctantly asked for chicken pasta to go. When I compared the qty of the entree I was livid. But I kept it because I hadn't eaten and everyone else was done. I asked if there was something given for a person's birthday. They said "a song and cake with ice cream." It took so long. We began to leave and a young lady came out with a cup which turned out to be just ice cream. The waitress was rude and we were almost afraid to ask her for anything. She snatched things, didn't check on us.

I ordered a guacamole hamburger, told them to hold the jalapenos and substitute a tomato instead. Also add a slice of cheese. I also substituted onion rings for $100 more than the fries. Drink was a diet coke. I was not told that the cheese was an extra $.75. I received about 5 onion rings in lieu of a large basket of fries that my friend ordered and I paid a dollar extra for this. I received a water-downed coke and the bill came to a whopping almost $15.00. With the tip I left for the waitress, I paid over $18.00 for this unacceptable meal. Hamburger also was not flavorful. I have eaten at Chili's many times in the past but this trip "took the cake". Very displeased with the meal. Left not pleased and still hungry. What a rip-off. Will not be returning to Chili's any time soon, nor will I recommend it to anyone else.

Chili's in the Forum: Have been so disappointed with Chili's for several years but yesterday I decided not to ever go back. My friends and I started in the 90"s, used to go for lunch and on weekends. We love the Presidential Margaritas. The Green Chili Chicken Soup, super delicious. Then Chili's took the Green Chili Chicken soup off of the menu replacing it with a horrible soup. Last year or two several started to use corn with wheat chips. The menu does say a thing about this. You have to ask every time you eat there if anything has wheat is in it. I know they have a Gluten-free menu but it is wrong.

Thomas the duty b.s. manager did not want to speak with me because he knows he is an **. And this has got to do with the services provided by the bartender waiting on tables as well as providing drinks for customers and needing help so he suggested I not come back to the Duncanville location and trust I will not be returning. He can kiss where the sun don't shine. But I want to thank the bartender for being so polite and honest with me. May god be with you Ms. JESSIEA Bartender of the year.

Definitely not a place to bring your kids: We tried to eat at Riverdale's Chili in Riverdale Utah 84405. We waited for an hour to get our food. Me and my son, 12 years old went to eat here, we sat down, and some skinny latino waiter guy came to take our order. We asked him if we could get it the way it was on the menu, and he asked, "How's that?" So we showed him a picture of the item on the menu. He said the reason why the cooks do that is so the beans don't get the food soggy. So we said, "We like the way the cooks do it and were ok with that." Then, we waited for an entire hour, and it wasn't that busy yet, three tables came in and all got their food before us. And this new guy came over with our waiter and took the plates out of our waiter's hands and set them down on our table, and asked; "Is everything ok with that?" I said, "Um no, you can tell the cook next time to not pour the bean juice all over my tacos and the rest of my food."

We were at the Chili's in Northtown Shopping Center in Spokane, WA. We got there at 5:30 p.m. Didn't even get water until 6:05. Didn't get dinner until just before 6:30. The waiter was extra busy, but still inattentive. No excuse for an hour wait on a Monday night.

I've been going to Chili's for 30 years. Maybe twice a year, so they won't miss me much. They've gone from the good ol' 12" round dinner plate to some sort of rectangular dish. They did this because their burgers have shrunk and so have the fries portions. Burger tasted kinda funky, like a frozen patty you might buy at Save-A-Lot. Won't be back.

My husband and I was celebrating his birthday. Sat down, took a look at the menu, ordered some drinks. Unfriendly waitress asked for ID. I had ID. My husband left his at home. The waitress put order in. Waitress returned to table with drinks. Placed them in front of me. Not even 30 seconds later the manager angrily approached table saying my husband was not allowed to have a drink in front of him. I then stated, "We come here all the time. They know us here."

I not eat at Chili's in a while maybe 4 months. Ordered a grilled chicken mango dish. The chicken chewed like cardboard and flavorless... Got it replaced with pork skillet much better choice...

Well I have been a customer for 9 years and me and my hubby are family there and I got told that I was no longer getting free drinks and chips after being there for a long time. We love that place and I don't think it is fair to take something away from me that I have been getting for years. Can you please do something about that. Thank you.

I love Chili's, the two for twenty and happy hour options are fantastic. In general the service is also top notch especially when Mike is working in the afternoons! Recently however I've been coming in the evenings and experienced the slowest and worst service possible. The female bartenders that work at this location take an extraordinarily long time to handle absolutely any request. It is honestly an embarrassment to the restaurant chain. Our server's name was Jen, if you see her there I highly suggest not sitting by the bar.

This is our second time eating here. July 2015, each time they took one hour the first time with our food which came to us cold. This time August 7, 2015, at the table at 7:45 place our order 8:30. No food. They came by to apologize for the delay and then said "we will give you a discount," then they bring the food wrong order. My husband and I don't eat out very much. Learn our lesson, won't be back.

By far the best restaurant I've ever attended. Waitress was absolutely amazing. She was so fast and didn't mess anything up. She greeted us and made us feel very welcomed. Experience was better than my marriage, literally. My marriage is falling apart and I'd rather eat at this Chili's than try to fix it. Have literally never went anywhere else to eat after this. I don't even eat at home anymore: breakfast lunch and dinner at Chili's. Go here always no matter what. It's amazing and you will replace your marriage with love for Chili's. I promise you will not regret it. Join the proud Chili's family, you will not be disappointed.

I tried your grilled turkey sandwich. Only it wasn't turkey but some sort of lunch meat with little to no flavor. I was completely disappointed in the quality of it. I could have made that at home.

Waitress was very rude, didn't even greet so we didn't know it was happy hour so the beer was warm, salmon was burnt and dry but manager did give free cheesecake. The waitress was so very, very rude. Terrible. ** was her name. This Chili's is on 5430 East Bay Dr. Clearwater, FL.

The service was good but the food was horrible!! It was so below standard that we did not even eat it. The server was very apologetic and recognized that the quality had diminished since he started working there 10 years ago. The fajitas were processed and had no flavor at all. We were also charged an extra $15 for the toppings. I will spread the word to never go to another Chili's!

This restaurant was a good place to go to but now has become very dirty and unsanitary... Staff were lax in carrying for clean up of their sections. Many tables were full of dirty dishes from previous guest! Had to wait for table to be cleaned by the hostess, which still didn't clean up the stickiness! Even the menu, I had to be clean myself to be able to look at! The window blinds were full of splashes of food!! We had ordered our drinks and an appetizer otherwise we wouldn't of stayed there at all... We went and ate at a different place!! The same holds true for the restroom...

If you like sandpaper ribs Chili's in Huntsville is the place to go. If you like old cold fries Chili's in Huntsville is the place to go. If you like wilted old salad Chili's in Huntsville is the place to go. If you like having to pay $3.00 for bad tasting salsa and chips Chili's in Huntsville is the place to go. If you like order from a robot instead of a human Chili's in Huntsville is the place to go.

I had the three appetizer plate, I got the burger bites and two of the southwestern egg rolls with ranch dressing. The burgers were dry, tasteless, the rolls were bitter because they were cooked in old grease. The ranch dressing was water with ranch flavor. My friend got the ribs and fries - they were dry. The fries were bitter. The food was not worth the thirty something dollars we paid and I will not be going back...

I attempted to eat at Chili's with my fiance and the food took 48 minutes to get (I timed it) and after telling the server, Terri the manager came to the table and insisted that I was lying about the time. I had actually used a timer on my phone that I started when I placed the order. It read 48 minutes when I got the food and stopped the timer. She completely called us liars and said that it was impossible that our food took that long. Never eat at Chili's...they could go out of business, and that would be great so that someone good could move into the store. I also found out that the management came from Steak and Ale...if that doesn't sound alarms, I don't know what could.

Last time I was in this Establishment was 6 months ago due to bad salad. I tried coming back. Ordered Buffalo wing salad. Got through less than a quarter. Spinach was gummy brown and wilted lettuce. I asked the waiter to take it back and he did and said he would get the manager. Manager never came out and about anted to change me 2.70 for my half glass of Dr pepper.

After waiting about 30 mins. in what seemed like a fairly empty restaurant, Chili's on 5600 W. and about 3600 So. West Valley City, Utah, served us cold ribs and chicken that was not completely cooked. The server was friendly, the silverware dirty looking, and the food was pretty bad! Plus, their "ziosk" did not work correctly when we tried to pay and leave. It will be a very long time before we ever try another Chili's!

I have been going to Chili's in Carrollton off of Trinity and Josey for about 15 years now. I've never been one to complain or even write a review. On the evening of June 18, 2015, I had the worst experience of my life. I felt offended, threatened and so frightened for my life. Towards the end of my dinner with my significant other and my younger sister. My boyfriend simply asked the "manager" **, if she could explain our bill since we were being charged for the replacement of the meal that had a hair. My boyfriend explained we didn't want a free meal, simply wanted an explanation. **, snatched the bill out of my boyfriend's hand, rolled her eyes, sighed very loud and said, "fine I will take it of the bill". The waiters were polite enough to come to our table and ask if everything was ok.

My husband and I came in with our 4 kids to get them ice creams. Well Chili's doesn't have whipped cream!!! I also ordered a Caesar Salad and apparently that has been discontinued!! WHAT?! That's a staple food! So the kids' ice creams came in VERY VERY WARM bowl and the ice cream looked like soup. Very very disappointing experience :/

SO NASTY!!! I was in the bathroom with one of the cooks and she didn't even wash her hands! I asked her her name and she said **. When she walked out the bathroom she went straight to the kitchen! I said something to the manager and he did nothing! This is the Chilies on Mercury Blvd in Hampton VA! Do not eat there for your safety!

General Manager of Kendall Store (**) treating employees very disrespectful. Corporate office needs to take actions about this issue otherwise you will have a big problem with this person. I'm aware that managers will have a bonus at the end of the year and that's why he overloads employees with more work while he send others home on a Friday, Saturday (busiest days).

Went to the Chili's Rest. in Carson, Ca store # 1139. Tables were very dirty.... waited over 20 mins before a waitress came to our table. Ordered wine and soft drinks, took another 20 mins before they arrived. A large party was going on at the next table. They were so loud we could not have any kind of conversation at our table. During this time a female person at that party pick up her dress so show front side of her underwear. We took our complaint to the manager who was very gracious, but stated she was not able to act on the situation but was watching to see if security should be called. We finished our lunch and was about to pay with a credit card but the kiosk wasn't working, so payed with cash... As we were walking out the same tables that were littered with food, napkins... were still as dirty as we we walked in.

I/we as a group of 9 arrived at Chili's around 8:30 pm, waited for 30 minutes to be seated!! The server ** took our orders and we waited another 30 minutes for our food. Ridiculous!! Which the orders were not fully completed!! Queso dip never made it to the table, salt on the fries which was requested that no salt on the fries, texas cheese fries were cold mix and match fajitas were cold!! Which I might add there were 3 people that ordered the fajitas and all three were cold! When a manager was requested to be seen, he walked to our table looking unconcerned, not caring when we were explaining how fajitas were supposed to be sizzling!! All he offered at first was "I could reheat them if you like!!" Really that would not have made the food any better! He then said he will have the fajitas removed off of the checks. This is something I have never experienced at Chili's. Also the manager on duty could care less!! Such poor poor service!!

Me and my boyfriend went to the Chili's on Camp Creek Pkwy in Atlanta GA. We waited forever to sit down. We order what we wanted. We got two cups of water and a cup of hot water for our utensils. They bring two empty plates that was nasty so my boyfriend told the manager.. He go get two clean plates. My food came before his so I was eating my mash then blood just started running out my steak and I had got it med-well.. That's the second problem already. So the waitress keep asking him if his food came out yet he keep saying no. So it finally came out.. so I get the manager again and tell him about my steak. He take it back to fix me a whole new plate. Don't forget blood is all on my plate and on my mash.. Now I got to eat out his plate until mine's get back. This don't make no sense at all. If we go to this million dollars business.. and spend our hard working money on good food I want good customer service and good food. Is that wrong to want??

I had the worst sirloin steak. I ordered medium and they gave me a dark crispy steak plus the chipotle chicken flat bread was overcooked. There was also a hair in my mashed potatoes. The server's immediate answer was, "I'll call the manager" and the manager's solution was to offer another steak which took another 40 minutes. I don't think it was worth 37 dollars. Chili's dropped the ball.

My fiancee and myself went to the Chili's Bar and Grill off Gadsden Highway in Trussville Al around 8:30 pm. Our experience was great until we noticed a dog in the restaurant. Not a service dog a chihuahua. Very disturbing and the manager on duty was OK with it being an animal in the restaurant that her employees were playing with and holding near the kitchen.

My wife and I sat down at our local Chili's, it had been a long time since we had been there. One of the new Ziosk "Pay and Go" tablets was sitting there on the table, so I started fiddling with it while waiting for our waitress. Our waitress actually went to another table that was seated after we were. She got their drinks going. We didn't know who was suppose to help us, so after several minutes of wait-staff passing us by, we finally stopped someone (it wasn't her table, but she still helped us anyway). She was pleasant and took our drink/appetizer order.

It seems this restaurant is not a leader but more of a pack follower.... Why in the world would they remove a basic, family comfort food item like potato skins and caesar salad? Are they trying to become another Baja Fresh? We don't need more tasteless foods.... Get back to the basics or you will have lost another family of 12.

The Chilli's in South Round Rock refused to serve me sunday April 20th, in person with cash literally in my hand, without providing my phone number and personal information. If I were placing an order on the phone, if I were placing an order through the web, if I were setting up an account, if I were entering into any business agreement or beginning a long term business relationship with them AT ALL, then it is perfectly appropriate to ask for this kind of information to establish my identity.

First things first I walked in to pick up my to-go order and there was a coworker yelling at the other coworkers and getting on their face. I felt like that was just very disrespectful. But that is not the worst thing that happened during this visit to Chili's on Miller Park in Milwaukee Wisconsin. I saw one of the waiters pick up fries with her hand and put it back in the basket and proceeded out to give it to a customer. I then told the cashier that this was happening and she got an attitude and said she'd too touch people's food. Her name was ** and this is the second time on a visit to this Chili's on Miller Park address 1601 Miller Parkway In West Milwaukee.

I had a fair good experience. The toughest part was having to look around the new menu. It's mostly full of Mexican food now. Not that I'm racist, or Don't like Mexican food, If I wanted Mexican food I would go to a Mexican restaurant. I like the food, it's just that I would like more American food choices.

My first time going to this restaurant and I will never return to this place again. We walk in Chili's and the hostess is standing there holding a conversation with her fellow coworker. Neither one of them greeted us as we walked up to the podium. However, they did look at us and continue to have their conversation about one coworker's boyfriend. Then once they were finish, she said, "table for two," (not, "Hello, welcome to Chili's") she sits us in this small crowded section full of loud teenagers. I told her we would like to go on the other side where it was more quieter. She sucks her teeth and grabs the menu off the table as if my suggestion pissed her off.

Saturday, March 14, 2015, my fiance and visited Chili's restaurant in Fultondale, Alabama. We started to go to Logan's but they were overcrowded so we chose to eat at Chili's. When went in there were a lot over available tables but the hostess took us to a dirty table and we had to wait until she cleaned it off then she asked for our drink orders. When she brought them back she asked if we wanted to order an appetizer and we said, "No we didn't need one. We wanted to go ahead a order." She took our order and it took so long for us to get our food.

I ordered $40.00 worth of delivery food plus a 15% tip. MY FOOD WAS LOUSY! The onion rings were overcooked. Either someone wasn't paying attention when they were being cooked or the oil was old. My chicken wings were old and hard! Never again!

Well they always have empty tables and say they are not under staffed but will not seat parts of two in regular Booths. There were at least six empty tables open and we still waited 15 min.

I ordered the Oldtimer with cheese and my stomach felt weird after I ate it. I was throwing up that night which was Saturday and my stomach still hurts like crazy and I can't even get up or eat. I was really upset.

Brighton CO - Eat there regularly, food way too salty!

In the late 70s I remember waiting in line up to a couple of hours at the Original Chili's in Dallas for an Old Timer and a basket of fries. I had that today at your Mesquite location. The quality of food just wasn't there. Bring back the original Old Timer and real French fries with spices. Chili's is no longer competitive. The food is now just average just like the restaurant next door. Disappointed. I want the original burger back.

Alice, TX - Mini burger buns were hard and cold. Boneless wings were frozen inside. And celery sticks were blackish on both ends. Come on.

My son and I decided to visit Chili's on his day off. There was hardly anyone in the restaurant. The bartender asked us if we wanted to sit at the bar. We said "can we please have a booth." She slapped the menus down and turned around and shook her head and said in a microphone, "You have 2." We waited 10 minutes maybe even more. We said "let's go." This place wasn't even busy.

When to Chili's to get something to eat. First of all, it took almost an hour for my food to get to the table on an almost empty restaurant. The waitress got my order wrong, fine, she takes the plate away, comes back with the right sides... And my steak was not cooked right... I wanted it medium well and the thing was pink.... She took it away again... A few minutes later she brings it back... I start eating... And there's a long blonde hair on my food... I get the manager's attention, my girlfriend asked if there was a blonde in the kitchen. He said "no, they are all Mexican".... Couldn't just say, "no, they all have black hair or something." Hey, I'm Hispanic, just saying....

Jan. 15, 2015 - my friend and I had the $6 soup and half sandwich lunch combo. We were billed $2.99 for each soup and $6 for the sandwich, totaling $18 plus tax. We pointed this out to our server. She claimed that both "her and her manager had no idea why the computer did that". They did correct the bill. Remember back, the last time we were there, we received the very same overcharge. I wondered how many patrons had been overcharged but didn't notice the additional charge and ended up paying the exorbitant bill. My tip, check your bill closely when dining at Chili's.

I went to have lunch at Chili's with my husband and my little daughters, which were having a pizza from other place else. We had a seat, we ordered the drinks, which never came. I was wondering why the waitress were taking so long to bring the drinks when the manager came to our table and asked us to leave!! Because my 15 months baby and my 4 years old daughter were having pizza Hut! I told the manager me and my husband would order Chili's food, but she said we should leave. My kids should have ordered her pizza. I got shocked!! That was the most rude person I ever met. Now, I just hate this disgusting place. There was no sign, nothing written saying we couldn't come in with food.

I made sure to check the fries, because I had cold fries given to me in the past here. Yes the fries were cold, the manager made fresh fries. After making it back to work, my staff notice that the hamburgers were cold, the lettuce was withered and the tomatoes were soggy, the buns were flat. I did call the Manager to inform her of the poor quality of her cook.

We ate at a chili's Sunday the 12th. To my surprise the country fried steak has been deleted from the menu. Also noticed the corn on the cob was not offered. I ordered the ribeye steak. It was an excellent steak. Got mashed potatoes, no gravy and a few greens and no toast. Really disappoints me of the restaurant. We are in need of good quality restaurants in our town. Chili's is coming to town and I am not excited. Thanks

This happened Friday the 22nd when my boyfriend, son, and I were having dinner with his parents at the Chili's in Calallen, TX. My family was done eating their food while I still had my head down picking at mine, when suddenly my one-year-old is screaming and there's about 8 plates crashing and breaking on the floor. I immediately got up to run past my boyfriend to grab my baby and told the girl she needed to get her manager. I am only 5'3" and noticed I was much taller than the server. The manager arrived moments later, and honestly should have came much faster. We complained about ill-trained staff. For 1) A server should never carry food over anyone's head, especially children. 2) Why would they have such a small girl carry such a great amount of food? For I have seen girls have bigger, taller people carry out the food for them. 3) She did not by any means handle the situation well.