
Burger King Reviews
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Burger King has operated a global chain of fast-food restaurants since 1954. Its menu features flame-grilled burgers, chicken sandwiches, fries and breakfast items. Burger King offers signature items like the Whopper and integrates modern ordering options such as mobile apps and delivery services.
Visit www.burkeandherbertbank.com- Good quality food options
- Good customization options
- Clean and inviting environment
- Inconsistent service quality
- Long wait times for orders
- Occasional order inaccuracies
Burger King Reviews
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Reviewed April 8, 2017
I'm in drive thru. I ordered the American Chicken sandwich. No ONE knows what that is. I explain, it's an original chicken sandwich. Add tomatoes and cheese. I ordered fries. No salt. Pay for food, I don't get a straw, they ask me to pull around the building. I ask for ranch, & pepper. I get ranch and ketchup? Still waiting on straw. Drive around, waited over 10 minutes. I go inside, why did I even go thru drive thru? Get my food, go back to vehicle, decide to eat in vehicle. 1st bite, no tomatoes. Get out of vehicle, explain to manager I have no tomatoes on my American Chicken sandwich. She's like, "What is that?" I then explain to her what it is. By now, it's been over 15 minutes, my fries are cold.
I try to do my www.bkexperience.com online, can't. Why? Because they didn't give me my receipt in drive thru. They have a re-print out, which, this does not have the numbers to enter online to do a survey. How well that accommodates them. So, I called their 1 866 394 2493 contact/complaint number. Guess what... she doesn't understand English too clearly, she gets my phone number wrong, three times??? Now, how do I complain to the contact/complaint line? THANKS FOR READING, PEEPS! SORRY FOR THE LONG STORY.
Reviewed April 7, 2017
Well I got a ice sundae which was good. But the more I ate the more I notice how sharp the spoon was before I knew it there was a small cut inside my mouth like a paper cut that wasn't there before... didn't even finish my sundae.
Reviewed April 4, 2017
Terrible. I will not come back. I ask for a water cup after paying for my food the rude Dude Victoria at 2511 south San Pedro street 90011 told me no they don't provide cups and I'm looking at them. His/her excuse was the soda machine is outside. I'm looking at him like "I'm trying to get some water with my food. I don't drink soda dude."
Reviewed April 1, 2017
BK on North St Forsyth GA - When we came in there was trash all over floor and garbage can overflowing. We ordered food, simple, 3 JR Whoppers and fries. We ordered at 7:58. We watched manager who was very disorganized putting together orders. We asked her for a lid and she turned and looked with no acknowledgement and turned back around and waited for food. We asked for our money back (from the manager) at 8:11. She said, "well, your food is right here." No apology, no thank you. Our fries were cold as were our burgers. They need some more help here with organization.
Reviewed March 19, 2017
I went there one morning and ordered my food. I started eating going to church. I got ready to drink my tea which it haven't been opened since I left Burger King in East Chase. It was a fly in my tea. Called and did a report. They want to give me a free sandwich. Then their insurance called to do a statement. Never heard anything else from them. Then I get a paper saying it's not their fault. You are so right. It's mine for going there but I stay in Waugh Alabama. Will go all the way to Carmichael Rd to eat now.
Reviewed March 2, 2017
I went to Burger King store #7100 in Oakley, CA on 3/1/2017. Their picture showed a picture of a croissant and an orange juice for $6.09, then in small print it said $.49 extra for substitute OJ. OK I get the OJ and they charge me $.99!! The guy says, "Yeah, I know..." It's not the amount, it's the principle.
Reviewed Feb. 3, 2017
Today I was buying lunch for our work crew. I work at Advance Auto Parts near the Burger King at the Beaver Valley Mall in Monaca, Pennsylvania. I had coupons. Went through the drive-through and got 2 Jr. Whoppers, 2 small fries for $3.99. Wanted more food and was told I couldn't go through the drive-through and use any other coupons. Okay, I parked, went inside and went to the counter, and was told by a different girl "Ma'am, you cannot use another coupon here today. Our policy is one coupon per customer per day." Really? We buy (or did buy) food there almost every day. With as many choices as we have, I'll opt for anything else. Our money spends elsewhere. Your coupon does not say this. Thanks for taking the time to read this.
Reviewed Feb. 2, 2017
I thought bk had more professionalism! But we all know its starts at the top. I can't believe how low class and unprofessional the managers are. It's a bad look! It seems the managers are friends of the owners because there's no way in hell corporate would hire some of these people. I'm not talking about their appearance, I'm talking about the way they conduct themselves! I WAS ASKED TO LEAVE BY THE MANAGER BECAUSE I COMPLAINED OF WAITING OVER 10 MIN TO PLACE AN ORDER WHEN THERE'S ONLY ONE PERSON IN FRONT OF ME! Yeah that person has a right to place the order but my problem is Burger King didn't bring anyone up to help take orders. Apparently bk doesn't care about your time. The manager was so disrespectful to me and all I want to do was get a lunch!
Reviewed Jan. 18, 2017
I went to a Burger King at Bucharest airport and ordered 2 menus for a total of 96 lei (local currency). I gave the employee 100 lei and he put my change on a separate tray from the food. I assumed he had made a mistake, so I picked up my change from the separate tray. However, he noticed that I had picked up my change, so when I asked for a couple of packets of ketchup, he told me cost would be 4 lei.
I have never paid for condiments in any other BK in any other city/country. Therefore, I can only assume that the employee is regularly pocketing the change from your unsuspecting customers. I can provide you with his name which is on the bill and I would like confirmation of my complaint and an indication of what you are going to do about it.
Reviewed Jan. 3, 2017
Barstow - Terrible, terrible, terrible... freezing cold inside store. 1 cashier at lunch with long line - and she had to stop to pour the coffee too! Food was cold when it finally was ready. Bathrooms very dirty - no toilet paper, no soap. Horrible place - never go back there.
Reviewed Dec. 29, 2016
Burger King and McDonald's are guilty of this. Why when I order any size fries larger than a small the fries are never filled to the top of the container in which they're held. I feel like I'm just paying for the larger container but still receiving a size less in actual fries. There's no way I should reach into my bag three times and finish the entire container. You charge me 2.39 for a medium fries but I can count the number of fries on two hands. That's outrageous. The containers should be overflowing and falling out into the bag. Downright under acceptable.
Reviewed Dec. 27, 2016
My mom and I went to Burger King today 12/26/16 and we both ordered the chicken fry meal. My chicken fries tasted funny but I didn't think anything about it so I continued to eat them then I went to the movies and when the movie was over when I got home my stomach was hurting, I was throwing up and I had diarrhea meaning Burger King gave me food poisoning.
Reviewed Dec. 26, 2016
When I got off work on 11/29/2016 AT 11:30 P.M. I stopped at Burger King AT 1250 S 11th Street in Niles Mi ordered two whoppers. I arrived home in less than five minutes. The food was cold and very dry. I ate most of it because I was hungry. A few minutes later I got very sick. I went back the next morning to let them know what happened the night before not looking for a free meal. They did not want to hear anything I had to say. I am going to get some magnetic signs for my car so I can let everyone know the experience I had at this restaurant. Can they hear me now.
Reviewed Dec. 16, 2016
We dined at Burger King on 11 Dec 2016. Payment was done by card. But due to technical error payment was delayed. So I paid in cash as well. Later I received a message from the bank showing successful transaction. They said within 24 hours my money will be returned into my account. But not received yet. I have emailed them. But no reply. I called their customer care. But they said they have no idea.
Reviewed Dec. 13, 2016
On December 7th 2016 I took my granddaughter to Burger King in Dothan, Al. She was playing on the slide and the slide has a curve in it. In the bend of the curve is in great need of repair because of the way it is made. My granddaughter has 4 sores on her spine where the slide skinned the spine. I let the manager know about it. I took her to Dothan Pediatric clinic. I called Burger King's corporate office and they have not responded to my phone calls. Boycotting Burger King.
Reviewed Dec. 10, 2016
Visited Burger King at Commissioners & Pond Mills in London ON. Ordered 2 Whopper meals and 2 Whopper Jr. meals with ice tea for the family. One by one, we all suffered excruciating gastrointestinal pain. Mine is ongoing as I write this. Needless to say I will never set foot in one of your establishments. Hope all your franchises go bankrupt.
Reviewed Nov. 18, 2016
I haven't been to Burger King in a long time and this morning I remembered they sell those wonderful cinnamon rolls so I bought one. Needless to say it was hard as a brick and I had to throw it in the trash can. My fork literally lie bent while trying to use it on the roll. If they are reheating them they need to not do it so long because they are not edible. I know it's only around $2 but that's the point. You want to be able to eat it.
Reviewed Nov. 16, 2016
At the drive-thru I ordered 2 whoppers with cheese and no onions. What I received was 2 whoppers with onions and no cheese, with most of the tomato and lettuce in the bottom of the bag - nowhere near the sandwiches.
Reviewed Nov. 11, 2016
As we walked into the BK there was an employee standing behind the counter. We got his attention and he asked for another person to come help us. We were the only 3 customers in the whole place. The girl he summoned did not seem to be too excited about helping us as her demeanor was rather sullen. I gave my order of a Whopper meal. My husband ordered a Whopper sandwich only without mayonnaise. This special request seemed to goof her up as she repeated our orders back to us incorrectly. This part went on for way too long as she couldn't seem to speak to us. She spent her time talking into her mouthpiece yet she should have been speaking to us. I asked her several times to slow down and speak up. Her customer "service" was pathetic. No smile. No hint of customer care. The other employees walked by with the same rudeness. Absolutely no hint of courtesy or customer care from anyone in this place.
We should have cancelled and left. Unfortunately, we didn't and we were treated to the worst hamburgers we have ever had at a BK. Both burgers were old. Must have been sitting out for a bit of time. The fries were mushy and not hot. I guess the other order of a milkshake was fine as our daughter had no complaints about it. Upon leaving, she too mentioned that the staff was unfriendly. We wasted $13. We threw out the burgers halfway home. If you are really wanting to go to BK-don't go to this one. Bad service and bad food.
Reviewed Nov. 8, 2016
So now a 'short' wait for my 'Fast Food' to appear. Whilst waiting, I was perturbed to see the problems being experienced by the customers ahead of me, food not ready, wrong items given out, missing items from orders, wrong sized portions being given.
After 20 mins I got my order. I immediately checked to find an order of fries missing, so got that corrected before leaving the counter. Big mistake. Should have dragged everything out of the bag. Got to my table to find a 'sandwich' missing, so back to the counter and wait to get attention. Given a wrapped 'sandwich' got back to the table to find it was a basic cheeseburger not the 'Homestyle' so back again and wait to get attention and what I ordered. Third time lucky, back to the table to eat my cold fries, cold soggy burger.
I could have complained to the store manager if you could find him. He appeared for a few seconds to 'clear a till' but seeing the chaos in his store kept out of sight. By this time I had given up so just submitted and walked. What a waste of my time and money. Oh yes I did submit my comments to the BK website and got an immediate response (from a computer) so nothing new, and I don't expect to get one. This has to be the worst 'Fast Food' experience ever! Do I get a 'certificate' to hang on the wall?
Reviewed Oct. 29, 2016
When we went to get breakfast we were denied service. They didn't act like we existed. There was no one but us. We waited 10 minutes for nothing. Not cool. This restaurant is in waters ave, next to Hanley rd, tampa, fl, 33615.
Reviewed Oct. 24, 2016
If the lobby is closed B.K. will deny service to sell any of their products to anyone not in a motor vehicle. Honest hardworking people that attempt to go thru the drive thru are denied service. Tonight my boss was delayed in bringing my funds I earned. Promised my children The Great Burger King. After he finally got here walked over was denied service. Discrimination- plain and simple. I don't know what or why this practice started yet it's wrong.
Reviewed Oct. 6, 2016
Well first of all when they train you all they do is have you watch a video, and that's about it, no hands on work, or at least in the location I worked at. Second while I was watching the training video, it was in the small cramped office, with no headphones, and the other employees kept coming in and out some even having conversations around me causing me to not be able to concentrate. Also the office was in terrible condition, there was for some odd reason mysterious grease all over the desk, and flies every where, not just in the office in the kitchen too.
Also now that I've decided to quit, it's the first time I've needed to call them, and BOY do they never answer the phone, there's not even a message option. Also the other employees were not very polite or kind, they never smiled at you or used manners. The manager wasn't even there on my first day. Now as for the service, as others have reported they leave you standing at the counter for a LONG time before anyone asks if you need service. Long story short, don't work there, it sucks.
Reviewed Sept. 21, 2016
We were at the drive through our receipt came out 10.60 I gave 1.60 in change and rest bills. The lady took my money and laughed. She yelled to the co workers she's gonna get rich with my change and started to laugh loud. This was totally unprofessional and insulting. You guys should have a camera. Please review the tape. I can't believe she would laugh and make jokes just because I gave her 1.60 in change. It's still money. This was a horrible experience for me and I will never go back there. People like her should be fired and should never be allowed to work anywhere!!
Reviewed Aug. 28, 2016
Burger King Downtown Charleston SC - The lobby was locked at 8:30 pm which was odd. So we were forced to go to the drive thru. The girl at the drive thru had the nastiness attitude with my uncle. Telling us one coupon per car, but we had two separate orders and two different payment methods. After we left, we got the wrong change and not our complete order. I pulled back thru the drive thru, and asked to speak to a manager. The clerk got loud, and said second window. I told her I didn't know who she was getting loud with, but it couldn't have been me. When I got to the window, I told her how rude and nasty her attitude is. I will be contacted their area and regional manager on Monday morning. I will send the recordings up to the CEO, and posting them on social media if it is not resolved.
Reviewed Aug. 27, 2016
When I got into the restaurant no one was in sight. I stood there 15 minutes exactly. Then a manager came out and said it would be a minute and walked away. A couple workers walked out and starred. 5 minutes later another manager showed up and said what do I want. Wow. I asked for a double cheeseburger, medium fries, a whopper junior meal. The fries were cold. The burger meat was bad. It took 10 minutes to get my meal and it wasn't correct and it was cold. 30 minutes just for an order. I'M NEVER GOING BACK.
Reviewed Aug. 25, 2016
From as far back as I can remember Whopper Burgers meat used to be double the size they are today. Just saw the latest commercial, the bun lettuce tomato and the bottom bun make the sandwich look about 3 inches tall, maybe 4 and then you got a sliver of meat. It looks so cheap, one whopper doesn't even fill me up anymore.
Reviewed Aug. 23, 2016
Screwing up a simple order numerous times. A whopper jr w/ cheese, catsup and mustard ONLY! How can it possibly be? Too much I guess at this location. I got pickles, mayo and lettuce and when they comped me they blew it again. Onions, no mustard and tomato! Wow really! No thanks bk. I'll stick with Wendys from now on.
Reviewed Aug. 5, 2016
BK in Carlisle PA. The only food my youngest and I had that no one else in the house had eaten for last 4 days was Bk chicken we had for lunch yesterday. I had a classic sandwich and he had nuggets. Normally you can trust oil that hot to kill germs, but we both came down with horrible cramps, gas and diarrhea overnight. Is anyone else reporting?
Reviewed Aug. 1, 2016
My mother got me a bacon sandwich and fries meal two of the burgers from the Burger King in Long Island City and I was fine before I ate them and then after I took my shower I got really sick and I threw up three times and I had diarrhea as well. I still feel really sick from what I ate even now and it's the next day. I think they should be closed down because of this. I'm not going to eat food and get sick from it. Something has to be done about this. Thank you.
Reviewed July 21, 2016
It's stuff like this that bugs me simply because it's counter-intuitive to the objective of every business ever started; TO MAKE MONEY. I understand that the language used on coupons reads "Limit one per customer. not to be used with any other coupon or offer"... BUT, my understanding of this is so that someone doesn't attempt to double up coupons on a single item.
For example: If I have a coupon offering a "Buy-one-get-one-free hamburger", it makes perfect sense why I shouldn't be able to use that coupon with a separate coupon allowing for a discount on that same hamburger. It does NOT make sense that I couldn't use a coupon for a discounted chicken sandwich, and then separately use another coupon for a discounted hamburger. I've tried to explain the absence of logic to many, some of which have a light click on in their heads ONLY after I suggest "Do I have to leave and come back?" That's ridiculous because I simply don't come back. In turn, Burger King loses a sale. Please, PLEASE, someone explain this craziness.
Reviewed July 14, 2016
A person would be hard press to find a more devoted Burger King customer! I use to eat at Burger King at least 3 times a week and as many as 6 or 7 and many times twice a day. I have talked time and time again about problems with the store manager ** and have talked to Bo ** area manager several times to no avail. I have put up with counters where they serve the food that are so nasty. I would tell them my food even thaw in a bag or on a tray on the counter. I even have asked about the nasty counter and I mean they are REALLY nasty to the employee or the manager and both would either ignore me, say something smart and do nothing about the counter. I had one-night manager tell the young man serving me to come stand by where they pick the food up and he stood there long enough he could have cleaned the counter 10 times waiting on my food but the night manager would not let him!
One of the times I eat there twice in one day I went to the drive thru in the morning and told them about how nasty the front side of the counter was where all the customer could not help but see it. This was around 9 AM at around 6 PM. I went back to get something to eat and in all this time they still have not cleaned it! (I have pictures)! This was just one time and there have been many! On Monday 7/8/16 I went to get some breakfast and order two sausage and biscuits and paid. After getting my money I am told there will not be any more biscuits for at least 10 minutes which show someone is not doing their job! This is not anywhere near the first time I have been told this! I asked "can I get a discount on something else" and the manager very rudely said "no" like it was my fault so I got my money back which she was upset about and went to Taco Bell. I did not go back for over a week.
On 7/13/16 at 4:14 PM I gave them their last chance. I went to the drive thru. I ordered a double bacon cheese burger and a crispy chicken rodeo sandwich. The girl at the window was DRondra (which is on my receipt that I still have). I had to ask for napkins which they always put them in the bag no big deal. When I got home I had two sandwiches. One was correct, one was not. Instead of a double bacon cheese burger was a rodeo burger. Not only did I not get what I paid for but was given a lesser value sandwich. The examples above are just a VERY few problems (If I listing them all this would be no less than 20 pages long). I have had it at this BK and nothing CHANGES! This BK use to be a very good place but seems over the last couple years it has hit rock bottom!
I have been teat very rudely, ignored and down out right talked to poorly as well as yelled at not counting all the mistakes on my food. So all I can figure out is BK does not want my business even after talking to the head manager of the store and the area manager as nothing changes. If you don't want to be teat poorly or see how nasty they let things get and do nothing I recommend if you eat a BK NOT to go to the above BK. BK has lost all my business no matter what store as I just no longer trust them! There are way too many place that give good serve, get the food correct and are polite. I do not have to put up with being treated poorly! I have seen bigger companies clasps and do not think it cannot happen to BK! If you try and call Bo ** you are unable to leave a message as his voice mail has never been actuated! Tells me a lot about him.
It is a shame I am 62 years old and been eating at BK most of my life. You have lost one of your most devoted consumers and seems BK does not care! I am disabled and have much time on my hands and have nothing better to do then post this all over the Internet! I will be sending this to the CEO in a letter marked personal and will have where HE has to sign for it not one of his employees! Let's see if he cares as so far no one else at BK has or either they just are not doing their job!
PS I just went by the BK to give the Morris the courtesy of a copy of this letter. The above situation where the night manager not letting the person serving me to wipe off the counter. I even called Bo about this and come to find out Bo never even talked to Morris about this. I have witnessed this manager which Morris and Bo knows who she is yelling at Morris in front of customers being extremely disrespectful to Morris and no one has even addressed this situation. Bo said he would handle it but never even talked to Morris about it. So problems with the store is not only a problem but upper management will also do nothing. Guess everyone at BK is there for one reason and one reason only a PAYCHECK as they sure do not do their job!
Reviewed June 25, 2016
I recently went to the newly remodeled BK in our town (West Plains, Missouri). The place looked nice and the food was very good, BUT there were 2 or 3 signs in the place saying "No Loitering - 30 mins. only while consuming food". Sometimes my daughters and I meet at McD's, which is right beside your BK. We sit there for up to an hour. Your signs were very "off-putting". There were only 5 customers in the place, and I thought to myself, "Well, there's plenty of room in here NOW!!
Reviewed June 12, 2016
I would always love a good whopper whenever I have the chance to get one. It's a cheap fix for any burger cravings I have -- I'm sure my friends would agree. And although their free massage didn't fly, it's good that Burger King is gaining its presence here so it ain't hard to find one that's close. And, they offer quite an array of burgers now, but I'm still a big fan of their classic whopper and fries.
Reviewed June 9, 2016
A few weeks ago, I decided to try their Mocha BK Joe Frost. I'm glad I did. To be honest, I'm not a dessert person and whenever I go to a fast food joint, I usually won't order any dessert. But I must say when I decided to just give the Mocha BK Joe Frost a try, I was impressed with it. It was pretty creamy, and just the right sweetness. Great job Burger King!
Reviewed June 8, 2016
I walked into BK and the manager looked at me with disdain and said "I will be right with you". Then she walked very slowly to the drive in window. When she came back she said "what can I get you". Her whole attitude was disgusting. The man behind me she was the same way. I am a ** woman and this manager was **. I think these managers needs to put the race card at the door when they come to work. Last time I step foot in there. I work right next door and I will ask someone else to get my grits. Very sad to see that this is how managers treat their customers. A ** woman walked in and her response was "hey baby what can I get you". Racist manager!!! Receipt says host name shuntell. 7:47 am Wed 6/8.
Reviewed June 8, 2016
I drove over 4 miles to the Burger King in Honolulu on Beretania Street to get the 2 for $10 Whopper meals. They told me that they do not participate in this offer. This is not the first time that Burger King in Honolulu did not participate in the nationally advertised deals. I am sick of it. And I think it is FALSE ADVERTISING. I like the Burger King Whopper, but I do not like this policy of choosing not to participate in a nationally advertised promotion. Why do they show these ads on television stations in Hawaii if they are not going to honor the deal?
Reviewed June 5, 2016
I had the chance to go to a Burger King chain while I was out traveling, and I am very well pleased with the service I was provided. Their crew greeted me so readily when I entered the door, and with a big smile took my order. They got right to it and provided me with a hearty burger and fries meal I ate while on the road. No delays and the food did not disappoint. The fries wasn't greasy unlike most of the fast food fries. I also observed that their store was very clean. A perfect venue for a nice family bonding since it doesn't give that busy and chaotic feel as most fast food stores do.
Reviewed June 2, 2016
Burger King is... Meh. I don't really know how to explain it. There's just nothing about the whole franchise that makes me want to eat there. At McDonald's they have the double cheese. At Jollibee (a local fast food joint here in the Philippines) every single burger is great. Wendy's though insanely overpriced has what taste like premium burgers to me. What about Burger King? Their burgers don't taste like premium quality, at least not to me. They don't have a specialty, other than their burgers being grilled and not fried. BIG DEAL. They're burgers for crying out loud. I don't eat them worrying about whether or not they're healthy to eat.
The fries are nothing to write home about, also. They're ordinary at best. What else do they have that would make me want to go there? Nothing. So I guess they're kinda like the in-between good and great burger joint, like something in the middle of McD and Wendy's. Not enough of a reason for me to go there. If I want something affordable, I go to McD. And if I want something premium, it's Wendy's. Give me a reason to eat at your joint, BK!
Reviewed May 25, 2016
This have been a very distasteful visit ever in my life experience. This Burger King is located on Jacksboro Hwy in Fortworth. The manager speaks no English. I have called them numerous time about an employee Linda cursing me out. I don't know what triggered her but it was all caught on camera. She has to have mental issues. I've called Corporate and it's made it worse. No response yet. At this location they do nasty, unsafe, things to their customers. I'm still waiting on Corporate to invest the incident all on tape!
I just can't imagine why Burger King hire people who have bad background dealing with safety and food. It's a disgrace and I never received a call yet. I wouldn't eat here anymore. You been warned. Worst experience ever. Followed out by Linda who wanted to fight in front of customers. She had to be high. Burger King is a disgrace in this 21 centuries times. Just horrible. No contact at all. Really frustrating. I go to Rising Cane's chicken now. The best. ;)
Reviewed May 22, 2016
Burger King is the KING! Their burgers are soooooo delicious! They are so much better than McDonald's. I also love them because the patty is grilled and not fried. I think that's what makes it stand out. My favorite is the WHOPPER!! Yum yum yum! Tastes like heaven. Also the fries and onion rings are also great! I always order a large one... yeah calories!!! Haha. One suggestion though. I don't drink any soft drinks so I hope I could exchange my coke for a bottle of water. Some stores offer this. I hope that they do too. So whenever I buy my BK meal, I waste money for the coke because I don't drink it. I just leave it in my table and then leave... But other than that, they are the king! Great burgers!! But why the name? Why not Burger Queen? haha! Just a thought...
Reviewed May 20, 2016
No one said anything to the parents about letting their kids run around the restaurant barefoot! Shoes should be a requirement before entering the bathrooms and the eating area. It is unsanitary and unsafe.
Reviewed May 16, 2016
Ate and your food made me sick. I puke when I got home. You all need to change your oil before you all make a lot people sick. I never eat at your place again. I see why there ain't people sitting in your place because your food taste 100 years old. Thank you.
Reviewed May 9, 2016
The District Manager of the Leesburg/Ocala, Fl branches of Burger King tends to verbally abuse the employees. She desperately needs training or retraining. The way she treats and talks to them is uncalled for.
Reviewed May 8, 2016
Just wanted to grab a quick burger, Burger King is almost always my preferred burger. When I took first bite I instantly knew there was something different. Tried another bite and decided to ask manager what was going on. She stated, "We didn't do nothing different". I told her the meat tastes like the value boxed hamburger you get at Walmart. She then stated, "It may be our machine. We use a different machine. I don't know what it could be." I finally told her that I had eaten at Burger Kings from Virginia to California and never once had a burger taste like this. My reply from her was shrugged shoulders, at which I told her, "Not to worry I would take care of it." After clearing my table to leave she finally comes up and still blames machine and said she could give me a few free burger coupons. I took them and left. Still not believing what I heard. Will not visit this location again!
Reviewed May 5, 2016
I didn't go to Burger King for a year, but then I came back today. I gave them a coupon and they said the price was $3.27. However the coupon only said $3.00. I only brought $3.00 with me and they said, "No". JUST FOR 27 CENTS. ARE YOU KIDDING ME? YOU PEOPLE DISGUST ME. DON'T EVEN HAVE A SENSE OF decency for a 13 year old. After that I came back home and grabbed the extra money and went back to this place. I showed them the coupon and they responded back, "Next time, don't cut off the code because next time I won't be so nice and I won't accept it." Seriously??? So, my advice to you newcomers, is don't go to Burger King if you want to try it out. Their sense of decency is horrible.
Reviewed April 25, 2016
Went thru drive up. Took 12 minutes. One car in front ordered a Whopper with double cheese. Gave her 6$. Got 11 cents back. Wasn't hot? Was the price right? No ticket was given. Hmmm 3rd time all bad. M-36 Whitmore Lake.
Reviewed April 17, 2016
Everytime try to leave a survey their quota is met. Last week had a bad experience as eat in. Drive thru has priority over eat in. 45 minutes later get my order. Double Whopper had no cheese and bacon as I ordered. Crispy chicken sandwich (ordered 2) was cold and so was the fries - cold. Today tried to do a positive survey and again quota filled. Think survey is a scam. If Burger King don't want a positive or negative feedback then eliminate the BK experience.
Reviewed April 9, 2016
I ordered a Whopper sandwich off the broiler with heavy all. I received my sandwich as a regular whopper. The manager took the sandwich and added more toppings as I discovered it was not made as I ordered it as heavy all. I accepted the sandwich and then returned the sandwich because I then discovered the bread was soggy from being in the steam table - not off of the broiler fresh. The manager totally knew what he was doing to cover up his mistake. I confronted the manager about the sandwich and he remade the sandwich with no apology. This was a bold move to mislead the customer on my order. Very disappointed customer.
Reviewed April 5, 2016
I have ordered from this location for several years. Sometimes they get an occasional order wrong, but that's every company and mistakes happen. There has been a new gentleman working the drive through for a few months now. Tonight, 3 people including myself drove off from the store. That is poor business!!! I drove up to the intercom to place my order and the employee said "Proceed with your order". I started telling him 1 thing on my order and the vehicle in front of me drove up to the window to pay and they started cutting up. He placed me on hold.
After about 5 minutes of being really pissed... I said "excuse me". He came back on the intercom and told me to go inside and place my order. This time 2 people behind me drove off and now I am pissed so I drove off also - after telling him a few words. I tried to call the location to speak to the manager and no one answered the phone. This is not the first time this happens. He moves 1 car up at a time. I have stayed in the drive through line waiting to place an order up to 18 minutes already. This is supposed to be a FAST FOOD chain... I am very pissed about the service!!! I will not spend another red cent at this location!!!
Reviewed March 31, 2016
The Burger King on San Jacinto Ave and Esplanade is truly the best Burger King I have ever eaten at. I do not frequent fast food but when I am working out of my area it is necessary. I have been to this Burger King 3 or 4 times and it is always spotless. The food is hot and is served in record time. The best part is it tastes great also. When I am in this area I make it a point to stop here. It is just that good. I get the 2 tacos, they are crunchy the lettuce is crisp and if I could eat more I would order 2 more. I am diabetic and you must eat but eating here is truly enjoyable. I have been in a lot of Burger Kings and this one is managed so well. So THANK YOU!!!
Reviewed March 29, 2016
I received a burned original chicken sandwich and soggy fries, while on my lunch break. I didn't really want the fries so I didn't bother to argue about it. When I made it back to work I started to eat my burger only to find it was burned. I left the fries and burger in the bag and only drank the drink; the only edible thing I got from there. After work, I took the food back and asked for a refund or another sandwich. At least let them correct their mistake. Again, all I really wanted was a chicken sandwich. So I talk to the cashier and she asks for a chicken sandwich to be made over her headset but EVERYONE IS OUTSIDE. (About 3 girls) One girls comes in. I guess she heard her on the headset. I watched her come from outside, go behind the counter, grab a pair of gloves above a sink, and reach inside a bag for a bun. NEVER WASHING HER HANDS.
I then told the cashier to cancel the sandwich. I'd rather have a refund. She told the girl to not make the sandwich I wanted a refund. And then she called for the manager who was in the back. He came from the back and told me I couldn't get a refund. I told him what I saw her do and he says "I still can't give you a refund." I explain I don't want the sandwich after what I just saw. He says there is a sink right beside the gloves as if my eyes didn't see what I had just saw. And I say "I know I just saw her grab the gloves without washing her hands." The cashier then says "well she's right." I say "thank you" because she clearly saw what I saw.
He still won't give me a refund. Just says "I'm handling that." (her not washing her hands). Tells her to wash them and then she starts to make the sandwich. Grabbing a bun from the same bag she had just put her nasty hands in the first time. At this point I'm sick to my stomach and trash the food. Burger King will never see my money again.
Reviewed March 23, 2016
There was only one car in front of me in the drive through. It took about 20 minutes for them to give it to me. I'm pretty sure that they spit in the chili cheese dog, because I have thrown up 3 times already, and it didn't taste right. Their workers didn't care, were rude, and very disrespectful. DO NOT EAT AT BURGER KING EVER!!!!
Reviewed March 22, 2016
I ordered a 10 pc nugget and a large sweet tea. The nuggets were kind of cold when received. But the sweet tea was amazing and sweet! This was at the Newnan, GA Burger King.
Reviewed March 21, 2016
I walked in and asked for a hotdog. They gave it to me and I liked it! It was the best hotdog that I have ever eaten! The service was good, everything was clean. That place is like heaven!
Reviewed March 20, 2016
On Saturday 3/12/2016 @ approximately 511 pm I went to the drive thru to the Burger King on Gregory Avenue, in Passaic NJ. I bought 1-cheeseburger kids meal, 4 Bacon Cheeseburger Deluxe, 1 - Jalapeno Chicken Fries & 1 - regular chicken fries. Within the hour my 11 & 9 year old along with my 19 year old became very sick. They ALL had vomiting, diarrhea and fever, weak & dizziness. They literally threw up all Saturday night and Sunday. They were all dehydrated and I had to give them medicine in order to help them feel better.
When I contacted the manager by the name of Sylvia on Sunday morning, she indicated that she has not heard of such thing and she invited me to go back to Burger King and see for myself they have the health certificate up to date and they cook everything with the necessary cooking time as per the Health Department. She indicated that she would take my name & phone number and would have her "Boss" contact me. Which it is now a week later and still no phone call. Not only are they Rude, Unprofessional, Slow as molasses but you get Food Poisoning from that Burger King location. Guaranteed that I will never eat at any Burger King location especially the one in PASSAIC, NJ. I've also informed my friends and Family NOT to eat there unless they would like to suffer Food Poisoning.
Reviewed March 3, 2016
I went into my local Burger King and used a flyer coupon for B1G1 free fish sandwich - the order taker told me I didn't need the coupon and then without my realizing proceeded to ring up order with incorrect pricing for the 2 sandwiches. I didn't notice as my charge receipt was attached to bag waiting for order. I then noticed the error and the order taker didn't know how to correct my charge card purchase. A manager came over and after a few minutes corrected the pricing and refunded my first charge and made a new one. I had to ASK for all the receipts so I had proof of everything in case of problems.
By the time I got home food was tepid at best and a call to BK's customer service line got a friendly rep who made a case and told me the area mgr would call me back and she even made note I ought to receive a refund for the cold food since the wait at the store caused this issue. Well from 4/25 till today 3/3 not a phone call in sight from Corporate which I requested as well not from area mgr. This tells me BK couldn't care less about customer satisfaction and ensuring they retain customers as well. I can tell you with all the choices so close by here in Staten Island I will not be using coupons or anything at BK (their coupons are accepted at other vendors for similar items and vice versa). BK seems to simply lose here where they don't even train their workers to understand coupons and offers and do not follow up with every complaint.
Reviewed Feb. 27, 2016
What is the deal with this fish sandwich? You need to go back to the the whaler. Least the quality was much better and stopped the two for $. It is god awful. Real low quality.
Reviewed Feb. 25, 2016
I got home & half my order was missing!!! I called & spoke to a manager who didn't apologize & said I needed a receipt to get the rest. I told her there was no receipt in the bag. She said they were training & that was why but still wouldn't give me my food. Rude & unapologetic & worse than incompetent. Go ANYWHERE else than here! This isn't the first time they've screwed up my order but it will be the LAST!
Reviewed Feb. 21, 2016
Lame Burger King said no cold cheese. They gave me cold cheese. Of course why wouldn't they lol. Went away from the place and a drunk was in the back seat. Felt like I was in a abortion clinic for burgers. I rather lick a dog's **.
Reviewed Feb. 10, 2016
The worst - the 5 for 4 meal is not worth the drive - worst burger and nuggets ever!!! The milkshakes taste like sour buttermilk. Whenever you walk into the restaurant all it smells like is an gas station bathroom!! Yuck!!! I recommend Wendy's or McDonald's.
Reviewed Feb. 9, 2016
This location is a complete disaster and unprofessionalism is at an all time high. I ordered two combos online. First, my order was extremely late. The delivery guy needed a pen and had to go back to his car for one. He also did not give me my customer's copy of the receipt. I had absolutely no condiments in the bad. Not to mention my food was cold! I was livid. I called and the manager did not sound like she cared. She said, "I will take care of it with the delivery guy" and hung up in my face. Yes, that's right. Click right in my face. I was like, "Really?" I called back, no one answered 3xs. Then when it was an answer I heard a click in my face. I finally got back on the line with the manager and exploded. The main issue is the customer service and the blatant unprofessionalism and disrespect. Also, my food was not in the delivery package which is probably why it was cold. I really want my money back.
Reviewed Feb. 5, 2016
I have been to 2024 E Southern Ave, Mesa, AZ 85204 plenty of times and have always had a hard time. Food never correct and then they catch an attitude when you say something. Some of the workers' hygiene is just terrible and sloppy. There's this one specific person by the name of ** straight up rude. I have known multiple people who have worked at this location and have quit because the managers don't seem to care and I know for sure that there's people there right now who don't have food handler's card and have been using drugs and never had to take a urine test so I stopped going there because that just makes me wonder what am I eating.
Reviewed Jan. 27, 2016
1st time I go today Burger King in Oman City Sohar near Sohar Gate and Oman Oil. Very misbehave your staff teasing me and laughing. Taste is very good. I am very disheart your staff, my number **.
Reviewed Dec. 29, 2015
I can't stand Burger King anymore because the food is always lukewarm. I like my food nice and hot. I don't like it cold or lukewarm. It is stupid to serve food like that. I have complained to them and they say they see no problem with it. I will not go there again.
Reviewed Dec. 27, 2015
In the nature of my business, I travel a lot. And I do mean a lot. So naturally, when I'm craving a flame-broiled burger, I look to Burger King, knowing that the next one can't possibly be as slow as the last one... right? Unfortunately, I was wrong. After stopping to hundreds of BKs over the years, I've had it. Every one of them is either understaffed, dirty or just downright rude. I find this quite ridiculous for a company as a whole to have standard this low. And besides their burgers, their menu is nothing to write home about so they should atleast have quality service. On my last visit (the one that prompted me to write this review), there was only one other person ahead of me and no one in the drive-thru and it still took nearly ten minutes to get my order. When I did receive my food, my nuggets were cold and my fries were undercooked to the point of disgust. I'm done with this chain and I'm pretty sure they won't be in business much longer if they continue this way.
Reviewed Dec. 25, 2015
I went to BK, order myself a meal and it was cold, burger taste like raw meat, just nasty! I prefer Wendy's over BK, at least food taste 100x better.
Reviewed Dec. 21, 2015
As I was sitting having breakfast 10 customers came up, she was rude to 4. As I was sitting eating my food she started yelling at me about leaving my garbage on floor. As she was taking my bag with work stuff in it I told her to give me back, she threw it in garbage bucket then told me "don't come back pig".
Reviewed Dec. 21, 2015
My mistake was stopping at this place. Would not recommend! Employees not efficient! Go to Hardee's or Whataburger!
Reviewed Dec. 11, 2015
One of my favorite fast food restaurants is Burger King from 108 Boston St., Lynn, Mass... but unfortunately that has not been the case lately. After leaving my job I go into the restaurant to get something quick which I do maybe 3 times a week to have not the cashier but the assistant manager if not mistaken named ** be completely rude to me. I guess because I ask a simple question, maybe it was hard for her. She was out of line for no reason. I guess it's something that come naturally to her because it's not the first time. This will be like the third time I uncounted this kind of behavior from her. It's sad because I loved the place, been going there for years... guess not anymore.
Reviewed Dec. 11, 2015
Burger King on Boston Street in Lynn, Mass. is getting everyday worse not because of their food but manager named Rachelle. This lady is rude and unprofessional. Never in my life I have been treated so bad as well to the employees of the place.
Reviewed Dec. 7, 2015
Have been to 3 different restaurants in the KC area over a 2 month period. Every time they were clearly understaffed. Some food was not available, long waiting time, dirty floors, dirty counter, no straws, no ketchup, etc. Feels like they are going out of business.
Reviewed Nov. 28, 2015
On Nov 24th, myself and my son decided to go Burger King (store #12081 Mound Rd, Sterling Heights, MI). Haven't been there in ages due to issues with their staff and rudeness and incorrect orders. We order 2 junior whoppers and 2 fries. We get up to the window and I asked the employee, "can I have ranch "instead" of ketchup''? She said no... and started to state the rules to me about chicken nuggets and so on... A big long speech. I just asked for ranch for goodness sake. She went on to tell me, that she could give me a ranch if I PAID for this condiment. HUH? Burger King is NOW charging US and nickel and diming us for a condiment. Great marketing...not! I was kinda shocked, since no other Fast Food Restaurant charges you for any of their condiments.
I kept saying, that I just want a ranch not ketchup, and she laid into me like it was the law of the land and she was going to get fired for giving me a ranch, but said, "if you want one so bad. it's .25." Really??? For a condiment, they will hand you a handful of ketchup, but one ranch is like asking for them to hand you a gold nugget or something. Some brilliant or not so brilliant person decided this was a good idea, and their ranch must be special. After all this over a small little ranch, we get home and the whoppers are made wrong. To say, I've had it up to here with not only this Burger King, but all of them is putting it lightly. I understand that at times mistakes happen, but at this location, it happens a lot. Hence us avoiding this location for months, and now they want to charge for their "special" ranch. Going to charge us for your "special" ice next? I am so DONE with BURGER KING. Not what it used to be.
Reviewed Nov. 25, 2015
I visited the Burger King on North Antioch Rd in Gladstone Mo. 64119 and was shocked to see how the restaurant has gone down hill. I have been out of town for a couple of months and stopped in there the other day and the Jr. Whopper tasted like it had been in the warming tray for several days and the fries were warm. The drinks are so water down it's like drinking carbonated water with a little flavoring. The overall store was dirty and there were tables with empty trays on them that the customers didn't take to the waste deposits. After eating my sandwich I can understand. I love the location to my home but I will drive several miles to go to another Burger King.
Reviewed Nov. 13, 2015
First, my Big King meal was ready within (1) minute, unfortunately the middle bun was hard around the edges and the two meat patties were also hard and cold. I could not participate in the survey because there was not a survey code on my receipt. It definitely was a Friday the 13th meal. So, disappointed and hungry.
Reviewed Nov. 13, 2015
Burger King #12856. This is the worse Burger King in Colorado. I sent my grandchild there to get something quick to eat. I am a diabetic and needed some food to bring up my sugar level. I wrote what I wanted and when she got there she went on the inside to place the order. The female that took the order was very rude. When asked for her name she refused to give it. There were only customers in the store at the time and this female was so rude. She kept cutting my grandchild off and she could not finish her order. The number for this cashier is **.
When my child got back home with the food what I had ordered was not there. I asked her what happened and she told me the cashier would not let her finish the order, so I called the store to speak with a manager. I asked why they would not let the customer finish the order and this manager was very, very rude as well. Her name was Retha (so she said). I asked her why her cashier would not let my child order everything that she wanted to order. She was so rude. I asked for her name and corporate's number. She gave me the wrong number and hung up the phone in my face!
Every time we go to this Burger King we are treated as though our money does not spend like the other people. I have complained so many times about the treatment black people get at this store. It has become a great issue with me and other Black customers. I will be filing a discrimination lawsuit as soon as possible. I am tired of the treatment that we receive at this location!! The staff does not speak clear English and they stand in front of the customers talking in Spanish as if some of us don't speak Spanish! NEWS FLASH SOME OF US SPEAK AND UNDERSTAND SPANISH!
Reviewed Nov. 11, 2015
I took my children to Burger King and they got hamburger kids meals. I got a whopper jr meal. My whopper was the exact same size bun and burger as my children's!! I went to ask and the lady up front shrugged her shoulder and said "Well it has lettuce so it's a whopper jr." I am completely outraged with Burger King! This is not right! The picture added shows the whopper jr and the kids hamburger. The one with a bite is the kids. Not much difference...
Reviewed Nov. 10, 2015
Manager Mary got out of her truck when we arrived at Burger King West Hill, Valdosta, GA. Open the door for us only to let it close, almost hitting my child. Once in the store she refuse to serve us. We then ask for an employee. She refuse to answer.
Reviewed Oct. 31, 2015
Had a very bad experience dining at the Mansfield Tx location on October 30th. One of the managers was sitting in the dining area conducting personal and store business. It started with a personal call that was very loud and she was using profanity language in Spanish with what I'm assuming was a family member. Then things just escalated when an employee came in to talk to her about paycheck pick up times. And the conversation got extremely heated with voice levels. It seemed like they were shouting at each other.
I will not go into details because obviously we heard to much personal and business information about them and other company employees.This went on for about 30 min. When she got done with that employee others came along and yes the level was still to high because we could still hear them talking about other employees performance during shift. She sat at the first table next to the main entrance to conduct business. We are regular customers that will not go back. BK #13739 order 96, their toll free number for surveys is always busy to comment or complain.
Reviewed Oct. 30, 2015
I liked the lady at the drive thru. The manager gave horrible customer service and I was disappointed they charged additional prices than were posted.
Reviewed Oct. 29, 2015
On Tuesday, Oct. 27, 2015 my husband brought two cheeseburgers and a ten piece nugget. I met him at the house for my ten piece. I ate it I didn't eat all day, after I ate it within 30-45 mins. I started getting dizzy, feeling light headed and weird. A few minutes later my stomach, my head started aching. This lasted from Oct. 27, 2015 around 5:15 until Oct. 29, 2015. I have been in the bed. Once I was feel a little better, on Oct. 28, 2015 I stop by Burger King and let them know what happened. They said sorry and laugh in my face like something was funny. I am very upset this not the first incident I had with them, I had them to change some nuggets before while I was dining in with my kids. This is the worst exp. I ever had thank god I was off I took all kind of medicine.
Reviewed Oct. 19, 2015
The onion rings are ok, but I would like a them bigger and with some Varsity-type batter. That's the only critique I can say. Otherwise, I LOVE BURGER KING!!! I go at least twice a month, especially with the coupons... Keep sending them to me. I LOVE YOU BURGER KING!! But please take my advice. Your menu is the bomb so focus on the onion rings. Thanks.
Reviewed Oct. 18, 2015
On Friday 16,15 @ 10:44am I was food poison from Burger King #16371 1250 FM 1092 Missouri City, Tx 77459. That same day I start feeling bad and I went to the ER late that night. I was throwing up and my top stomach cramping and a high fever. Doctor gave me medication.
Reviewed Oct. 12, 2015
I have always been a fan of Burger King. Love their product. However, I can't help but be bothered by the fact that the person taking money also handles the food without ever washing hands. It is not only Burger King but many of the fast food providers. I cringed at my last visit last week. The young girl was scratching her head, taking the money, issuing change, handling cards, then turning and filling orders of fries, grabbing burgers, etc. We all know that currency is one of the biggest carriers of contaminates. It is dirty! Is there some way policy can be enforced so that things are a bit more sanitary? Wiping up tables, sweeping, then coming back in behind the counter without washing hands. That is almost disgusting. Can something be done about it?
Reviewed Oct. 9, 2015
It seems that tossing around a hot potato is the norm at Burger King in Neosho, Missouri. And it is not to make fries. They then go further and project their feelings of guilt onto their customers instead of admitting their shortfalls and providing a solution. We went to experience the Halloween whopper meal that was so widely advertised. Got to the counter put the order in and payed. Took a quick peek in the bag and there it was 2 whoppers wrapped in halloween wrapping. Went home and set the plates and opened up the food... The black bun was not that was under the wrapper. Instead we were given a regular meal. So we went back to the store and explained to the staff at Burger King that we were given the wrong burgers. Immediately there was an atmosphere, body language changing from a buyer seller stance to one that were defensive moving into offensive. Silence so tangible one can cut it with a takeaway knife.
The hot potato tossing began. No excuses offered just a quite toss of a hot potato. And a very skilled one I might add. It was clear that this was not the first time they had this mess to deal with. So a more senior member I guess, was called to the counter. Instead of a apology and remedial action. The person said that they were out of Halloween buns, to which I responded that I have already been charged and paid for the Halloween meal. Once again instead of an apology, my words were met with resistance stating that there is no price difference between the two burgers. But yet glaringly obvious on a sign above her head, yup you have it...there it was...about a dollar difference per meal.
So let's put this into perspective. A widely advertised product, a wrong burger wrapped in false wrapping and no remedial action instead an argument that is flawed due to the obvious price difference? Come on. How stupid do you think I and or how stupid do you want to project yourself to be... Burger King you and your staff are pathetic. Perhaps you should change your name to burger thiefs and the 7 numb nuts. You guys really suck at delivering on par service. Never again will I stop at any of your shops. This includes any shop in the USA and any one of your shops back home or at any airport. Whether it be at Heathrow or Dubai international airport. And I will spread the word as far and as wide as possible.
Reviewed Oct. 8, 2015
They mess up my order and then the manager wants to get rude - I can't deal with that. They are so unorganized and the manager wants to swing my bag of food back across the counter.
Reviewed Oct. 3, 2015
My daughter visited the Burger King at 2701 Metropolitan Play in Atlanta Ga on September 24th around lunch time. The service is awful whenever we do go. Someone stole 180.00 dollars out of her purse. She turned around for 2 min and someone that is loitering at this location took money from her. Keep in mind that there's a sign that says no loitering. The same people are loitering in there everyday. Nothing is ever done about it. She asked the person that work there do they have cameras, they said yes but they don't work. There is several signs on the premises saying they have cameras. My daughter works hard for her money and for someone to take it and nothing happen!!! I have never been so angry in my life. Really would like to take action?! Just might!
Reviewed Sept. 29, 2015
Order two #2, didn't get bacon or hot pepper. How am I suppose to be loyal to you if your quality is inconsistent. I also order other things but my son who is 3 said "I don't want this burger. It taste bad." PS use to love Burger King, Not Anymore.
Reviewed Sept. 26, 2015
I had to reordered because my street was blocked for July 4 parade. I was told by lady who took my order that the $21.05 would be put back into my checking account. On October 4, 2015 it will be three months since my money was taken out of my account. I have been told by 3 different ladies that it would be refunded. I haven't gotten even a penny of it, and I need my money ASAP... Please advise me of what to do next. My email address is ** / phone number is **.
Reviewed Sept. 26, 2015
Went to Burger King on Ross Ave. in Dallas. Advertising 10 nuggets for $1.99 on the billboard. They were out and we spent $6.00 more just so I wouldn't be late for work. If they are out, take it off the billboard to quit squirming. Customers in the door to end up paying more than expected.
Reviewed Sept. 14, 2015
I have a four-year boy who really enjoy your meals and treats. I am a Caribbean descent, so I am black and my family does speak many languages. A few weeks ago we went to the Eastover Oxon Hill Maryland location and there was a Spanish woman who was the manager along with a sales associate who was on the register taking orders and several other black employees and Hispanic employees working in their selective areas.
While placing my order with the young lady I hear the manager talking about me in Spanish that I was a ** and I had on a hot sweater and 100 weather and how it was too hot for such a heavy garment in Spanish. With that being said, I let the two young ladies complete their conversation and I said to them in Spanish, "I do understand a little bit of Spanish" and I said to them "That wasn't nice what you said and you should be careful of what they say and who they talk about because they do not know who speaks another language" and I went on a rant and rave and still pay for my meal and left out!!!
I am Totally disgusted and very disappointed about your location and corporation. Since living here in the DC area for the past four years that has been my main location and with my son now started in public school and him have amazing days at school we enjoy going there and getting a couple of treats. But we will not continue going there and talked about and look down upon because they feel like we don't have on something that's not to their liking!!!
First of all, you did not pay for my clothing and the shirt that I had on it was see-through, it was a crocheted sweater and I had on a tank top with some blue jeans. Yes it was a hot day but I was very comfortable what I had on!! I cannot find the receipt and I'm not sure if I used my debit card but the last four digits will be **. You will see the I (Jenine **) have been to that location many a times for several years and this won't be tolerated and it will not continue to keep going on!!!
Reviewed Sept. 12, 2015
I ordered a chicken sandwich today and took it to work. When I was ready to eat the sandwich I found that the chicken was pink inside. I took it back to the restaurant and was told by the manager that the chicken is cooked on a timer and there was nothing he could do but offered to give me back my money. I refused and left. THANKS BURGER KING FOR TRYING TO KILL ME.
Reviewed Sept. 9, 2015
I ordered five rodeo chicken sandwiches which is buns, fried chicken patty, onion rings and BBQ sauce. And two of the sandwiches didn't have a chicken patty on it.
Reviewed Sept. 5, 2015
Stanwood employees always look dirty and gross. The uniforms are very stained and wrinkly. Employees don't care about their appearance. Overall look and impression is greasy and not professional. I can't help but think that if they look like filth, then how clean is the restaurant? How safe is the food they are preparing. Do they wash hands? Visual impressions are key. I like Burger King but I will not give my business to this location. No purchase was made.
Reviewed Sept. 1, 2015
When we get coupons we visit BK very regular so we went there 3 days in a row on 8-30, 8-31, & 9-1 so I done the 1st survey. Went to do the 2nd one and was told the survey was completed and could do it in another 30 days. Well how is that fair? I didn't spend a lot of money but you should mention on the back of the survey you can only enter every 30 days.
Reviewed Sept. 1, 2015
Ordered a Whopper fries and a coke at the Crescent City BK in northern California. I started to eat and as usual used the wrapper on the sandwich to keep my hands clean for the first half of the meal and when I went to open the paper all the way to start on the rest of the whopper there was already a bite taken out of the sandwich. They sold me a USED sandwich. Someone else's reject. When I took it up to the counter to show the manager/high school student in charge she accused me of doing it myself and called me a liar to my face. I have not set foot in any BK since then and NEVER will again, the place should be shut down. I have never been so revolted in regard to a restaurant in my life.
Reviewed Sept. 1, 2015
I just got out of work around 8am. I was craving BK and so satisfied with the food! The fries were hot and fresh as the employee who took my food out to me! They forgot my french toast but that's okay, it happens! The drive thru employee added two more! Both employees were very nice! Food taste super fresh and was nicely wrapped!
Reviewed Aug. 30, 2015
My two black sons went to eat dinner @ BK that had white workers. That night while I was at a dental appt. they were put out. When I asked why, the manager told me after two hrs they put people out because they were using the wifi... REALLY!!! DISCRIMINATION!!!
Reviewed Aug. 24, 2015
I was hired there at the 309 Interstate Highway 37 location in Corpus Christi with the promise of 45 to 50 hours a week. Upon hiring the manager spoke of getting high, I dismissed it. My first day the night manager ** sent me home a half hour early. The second time I worked with her, she sent me home 40 minutes early and jacked my till for $20. But on Saturday just past, this one takes the cake: **, the morning manager tried to deny me the right to use the restroom after being on my feet for 4.5 hours.
At 5 hours of inconsistent communication, being that I was scheduled for 9 hours, I asked for a break. Upon asking for a break, I was told to go home cause they were slow. I told them I didn't think so, and I was accused by the 19 year old ** of being smart, to which I did reply that I'm a very smart woman. She accused me of being disrespectful, and I left, replacing the job that night. However, they do have a pregnant employee among others whom they try to refuse all their scheduled hours and toilet breaks too. They are dishonest with customers and a business owner was reported to have recorded **'s lewdly unprofessional behavior on his cellular device last night.
Reviewed Aug. 22, 2015
The employees were just standing around laughing, joking, having a good old time. No excuse for such laziness.
We saw the employees scratching their faces, picking the bumps on their faces, scratching their heads and then using their BARE hands to prepare & handle the food. One lady scratched her face and then picked up a handful of french fries and put them in the fry container with her BARE FINGERS and gave it to the drive-thru!?!? BARF!!! They are NOT wearing GLOVES while handling food?!!? Their hair was hanging out all over and touching their shoulders and NOT IN A HAIRNET?! I'm sure they washed their hands and cleaned thoroughly under their nails after using the bathroom, too--yeahhh right! How is this place not shut down by the health department?? Unless they're paying off the HD, their health rating must be a 2.
This was the most horribly rude, racist and disgusting service we've ever had. The manager gave us rude and mean and awful stares and glances the entire time we tried to eat until, finally we were so grossed out, we left. I didn't eat another bite after seeing them handling the food sans gloves. I said thank you as I took my food, the manager turned her back and said nothing back! How rude and unacceptable.
The food was terrible. How do you mess up a burger? They put a chunk of the white part of the lettuce in the middle of the burger. The part that should have been thrown out. The onion was just a stack of not even separated onions on one side of the burger. It was not even made correctly. The fries were overcooked and brown.
I know this wasn't Chik-fil-A, but good grief, how hard is it to find good workers to not screw up serving a burger and keep the place where people are paying you to eat clean? The owner needs to revise this place if he doesn't want it to go out of business. Clean out that horribly rude and lazy manager and get a new staff. And above all--MAKE THEM WEAR GLOVES & HAIRNETS around FOOD!! We love BK, but sadly, this place will never get a dime of our $$ again. We will go where our $$ is appreciated and the food handling won't potentially make us sick.
Reviewed Aug. 22, 2015
I asked the employee who was working at the window if I could have a bag & she rolled her eyes as if she didn't want to do it. It was clear she had an attitude.
Reviewed Aug. 19, 2015
I stopped on my way to work on 3 different mornings to buy a sausage egg and cheese biscuit meal. These 3 stops were over a 2 week period and was told that "We don't have any biscuits. Would you like it on a croissant?" I said no and got something else. The last stop I made was my last. I suspect when the Great Biscuit shortage is over and the dust settles here in Ohio maybe I might start stopping at BK again. But ya know what? I found out that McDonald's isn't aware there is a Great Biscuit Shortage in Ohio. They have plenty. So as long as I live, my family and I will never stop at a BK again. I complained on their website and it's been a few months now and no reply yet. As a corporation they could care less.
Reviewed Aug. 19, 2015
Okay so I go to BK around 9:30ish or so. I pull up to the drive thru, order a #13 with a medium coke, 2 10pc nuggets, employee reads back order and only mentions the #13. I pull up to the window. She says my total is $5.89 and ask her to add the 2 10pc nuggets *which are like $1.49*. Okay so she does, takes my card, gives me the drink, and tells me to pull up - she'll bring my order right out. I do as told and brings food right out. BUT she doesn't give me a receipt.
Later that night I check into my online account and as that I'm being charged almost $15 dollars for which was suppose to be around $8 something according to my calculations. So how in hell am I being charged twice as much?!? I am definitely going into BK and the manager will be hearing from me! I know it's just $7 difference or so, but that is money that I've earned my damn self, just for them to feel like charging me nothing and taking it. Oh did I mention the whole staff is lazy there and the girl who rang me up had an attitude?! The place was so nasty. Please don't go to BK in Ridgeland on Lake Harbour.
Reviewed Aug. 17, 2015
I went with my family to the Malden, MA location at around 7:15 Sunday 8/16 (we visit this location semi-frequently and have never had any issues). After looking over the menu to decide on what to get we go up and start to order 2 10pc nuggets that are still marked at $1.49. The cashier tells us "They aren't 1.49 anymore, is that ok? Do you still want them?" "Well yeah we still want them but at the advertised price." The cashier goes to get the manager/supervisor who comes to tell us that the offer is over and that it just hasn't updated on their menu signage. Ok, well that means absolutely nothing to me and is not my problem at all! We should still get it for the price that we are still seeing it advertised for, we tell him.
The manager/supervisor starts to get irritated as we insist that as a customer I come in and see the price as it is marked, I expect to get charged what I see. He starts telling me he can't override it or put it through for us because it would throw off his inventory #s and nothing could be done. At this point I am beyond irritated that I'm being lied to and I let him know he is not handling the situation properly. I told him I would be contacting corporate and I proceeded to take a photo of the menu to have as proof. I turn around to leave with my family (my little one's now upset as I explain to her we are going elsewhere to eat and she can't have her nuggets) and he starts to mumble to another employee about me. I ask what he's saying and he threatens to call the cops on me and tells me to leave his store. For what?!?! I just couldn't believe he let this even get to this point over something so easy to fix like a price adjustment.
I leave at this point because it's pointless to argue with someone who has no idea how to manage a business. We left without a purchase and were watched the whole way to our car through the drive-thru window. Needless to say I'm completely done with BK after this experience. I will be contacting their corporate office to file a complaint about the manager/supervisor as well as the BBB first thing in the morning.
Reviewed Aug. 15, 2015
5823 Caster Ave. They only had two people in the place doing orders on a Saturday. Ok so I ordered 4 ultimate breakfasts order 173, so I get home and there's no meat in the breakfasts - just pancakes and a biscuit and some strange looking eggs. I was pissed. No butter, no syrup, no nothing. My family was angry at me for not checking them, I shouldn't have to.
Reviewed Aug. 13, 2015
Burger King Redwood City California, store manager Bernice. I come in on a daily basis to purchase off the value menu or either to see if I can get water and ice, did I mention I am also homeless? I never loiter or use the restroom other than what it is for. I do not steal soda nor have I ever been disruptive or disrespectful. Days when I come there the employees including the manager talk about me making comments about my living situation and cracking jokes in Spanish. I am African American but I am also fluent in Spanish so they have no idea I understood them.
Anyway this particular morning came in to buy a soda, Bernice tells me she is refusing me service because apparently a friend of mine came in and threw ice at her. What that had to do with me is a mystery cause I was not there nor did I have knowledge of the incident. So she says she saw me talking to him, still that has what to do with refusing me service? The police were called and while Bernice was talking on the phone I was providing my legal name so she could relay it to dispatch but she totally ignored me and made a point to emphasis to them that "oh she's a homeless person" and she also told me to take my money somewhere else cause they do not want it.
But the part that gets me pissed is since I can not go there I have a 9 yr old who can, so my daughter went in to buy a smoothie. First she paid for a medium and they gave her a small. Then as kids do on her way out she tripped, dropping it. So I told her go in and tell them what happen and maybe they will give you another, if not just pay for another one. Well my baby comes back out in tears because Alba told her "oh the blender is broken", all this within 15 minutes. So I sent someone in to buy something requiring the use of a blender and viola!! They emerge with a blender made item??? I called and made a complaint 2 weeks ago with them telling me they would contact me regarding the resolution to this issue and still as of today nothing.
Reviewed Aug. 11, 2015
I lived in Flagler Beach, Florida. We have one Burger King, I know why now! It was Sunday 8-10-2015. I wanted a Whopper ok. I drive 8 miles one way get to the restaurant to find 2 workers on duty not responding to the drive thru window/speaker. Ok. I finally get a young girl. I ask her if there were any special's. She said "Yes if you had your coupon..." as I read the large sign in window two for 5.00 deal anyway. I ordered 2 Whoppers the same. God knows I didn't need the first one but long story short they screwed both Whoppers up. I was in the drive thru, could not see what she gave me, then I ask for a pack of salt. She said "We are out of salt..." "Really?" I said. So I parked and walked in to use a table shaker. Well wrong answer not one in sight. Wow.
By then I was in shock the place was so NASTY, NASTY OMG! I can not believe my eyes. GROSS. I cant find the words to say how bad it was but SNAP UGLY NASTY... Then I called the manager Suzanne **. Her mail box was full. Hmmm imagine that. I left her two voice mail's. Told her to cut the burger light off and go out of business, you would think she would return my call but NO! With any luck the big King fired her and I am not talking Trump but long story short no more Burger King EVER for me! Please people if you must go to Burger King DONT GO TO THE FLAGLER BEACH LOCATION!
Reviewed Aug. 9, 2015
I visited the Burger King located on Collins Road in Cedar Rapids to get breakfast. The counters were greasy and dirty as well as the condiments area. The drink station machines had not been wiped down and neither was the rest of the ordering area of the restaurant. The screens had fingerprints all over them and looked like they were ignored for a long time. I will not be returning to that restaurant again.
Reviewed Aug. 3, 2015
Ordered the nuggets for me and my granddaughter. Got em, took a bite, they were not warm. Took a look at them and found that they were processed chicken. I see how they are sold so cheap, tasted like cardboard. I can get that kind of crap in any frozen food section and take home and microwave. Burger king was probably my favorite place to eat until this episode. Burger King, please take a look into this and don't ruin your reputation. If you sell something in the restaurant try it first before selling it. Processed chicken come on. Put real chicken in it please. I shall still go back because like the burgers. This experience was in the Burger King in Oak Ridge, Tennessee. Thanks for your time.
Reviewed July 31, 2015
I have tried multiple times to complete the survey using my latest receipt. Every time I try the messages beginning with "sorry" appears and I can't complete the survey. I called your customer service #. The person I talked to said "it worked ok for her, so I must have a problem with my computer." Does that sound like good customer service to you? Not me. I doubt that I will attempt to do the survey anymore or patronize my local B.K. I have other places to spend my money.
Reviewed July 14, 2015
I ate one of the BBQ pulled pork sandwiches last night and I was in the bathroom with diarrhea 4 hours later. Worst sandwich ever made by Burger King. If you don't want to be sick don't ever get this sandwich. Burger King should be ashamed of themselves for making this nasty sandwich.
Reviewed July 14, 2015
Everytime we go to Burger King in Jackson, TN the Icee machines are never working. So my suggestion is to take them off the menu or buy better machines.
Reviewed July 13, 2015
I was at the Monument Rd Station in Jacksonville FL. The girl in front of me was at the speaker for more than three min waiting for someone to take her order. Same with me. I pulled around, there was only two cars in front of me. I spent a total of 19 min to get my food. When I got to the window she was really rude. No apology nothing. When I got home my food was not only cold my bun was completely hard in the middle and it wasn't even what I ordered. On top of that she gave me the wrong drink. I worked for Burger King before and I never had anyone wait as long as I did. I usually don't eat out and now I know why.
Reviewed July 7, 2015
I had stopped at the local Burger King in Windsor, Va. I ordered a crispy chicken sandwich and fries. I received my order and left out. I was meeting someone nearby so I pulled over to wait for them to arrive. So I pulled my sandwich out of the bag and it felt very light. So as I opened the sandwich up, it was only lettuce and mayo and no chicken. I called back to Burger King and asked to speak with the manager on duty to let them know the mistake that had been made. The reply was "oh you came while we were in a rush and you'll be ok". So I replied "excuse me" and the manager on duty was like "bye Felicia", and hung up. Very immature and unprofessional. And to this day, if I go in the store, that same manager sees me coming and rolls her eyes and stays in the back until I leave.
I don't know about you but if that was my place of business, she would not be working there. There are numerous complaints against this lady but yet she still has a job. This same manager also snatched money from my father one time and threw his change back at him which caused him to spend a few days in the hospital because it bothered him so bad. That was just unacceptable behavior. So if you're ever in Windsor Va. and you go to this particular restaurant please be aware of the manager Holly. She is very rude and disrespectful especially to the elderly.
Reviewed July 5, 2015
I was in a great mood, really happy, ordered a burger and waited. There were people at the tables, but there was only two of us around the counter area. Some time later a girl walks to the other end of the counter and shouts '52', then says it again. I said, 'I don't have a number and I'm waiting, what's in it?'... and yes it's mine, great. Then she looks straight at me and drops the bag where she stood, walks right past me and into the kitchen. I was so upset... never again.
Reviewed July 1, 2015
I recently visited the Burger King in Tarrant Alabama and it's one of the worst. The manager is the main culprit. As long as they get the combo number right they don't care. They don't put onions on the sandwiches, I assume to save prep time cutting them. It's all play time and no work at this location. STAY AWAY AND SAVE YOUR MONEY. I also didn't receive a receipt and that pretty much sums up how she is trying to get over on the franchise and patrons.
Reviewed June 29, 2015
I was in a Burger King in Pa and ordered 2 original chicken sandwiches. I saw a sign in the window. They were 2 for $5. I had a coupon for buy 1 get 1 free. The girl rang me up and charged me 4.39 plus tax. She said that the price in the window was only if you don't have a coupon. I never heard anything so ridiculous but the manager said she didn't want to argue so she charged me 2.65 but telling me I was wrong. I don't have a receipt because the manager crumbled it up. Who was right?
Reviewed June 29, 2015
Tonight, I witnessed the person I assumed was the manager deny the girl on drive thru a break, even though they didn't seem busy (and the girl said she'd come in at 2 - and this was after 8 pm). Another employee told her to quit complaining and called her the B-Word. The restaurant itself is dirty, the food mediocre. The counter employee acted as if she didn't want to be there, couldn't have cared less about helping me. I know customer service is bad at most places these days and I usually don't bother to complain. But I was appalled by the way they treated their own employees. It was disgusting and I was shocked the young woman stayed at her post. She's to be commended!!
Reviewed June 27, 2015
I had been to Burger King, Churchgate on 27th June evening. I placed an order for a veg extra long Mexican and a veg whopper. After eating 2 bites of the extra long Mexican, I realized that it was non veg. The manager apologized for that but it really doesn't change the fact that I being a pure vegetarian had to eat non veg. This was my first visit and had a really bad experience. I will definitely take some action against this.
Reviewed June 27, 2015
On June 25, 2015 around 5:00 pm, I went to the Burger King on Brace road In Cherry Hill. I parked, saw the inside was empty so I decided to use the drive-thru which was empty as well. I ordered 10 cheese burgers, 2 large fries, 1 onion ring, and 2 mozzarella sticks. When I pulled up to pay, I heard the cook say, "Tell her to pull the ** around to the front and park, who in the ** orders all this through the drive-through"? As I left the window he continued to vent. I went to the front, parked and went inside. The cashier said "can I help you?" I said "I ordered my food, I was told to park my ** car, so I did and not to inconvenience the cook any further I decided I'd come inside." He just kept peeking out. I guess waiting to see if I said anything else because his manager was not present during this time, she was on a smoke break and walked back in with me.
The cashier whispered an apology but I already had in my mind that I was going to contact someone. I went through the drive-thru because I had my newborn with me but I should not need a reason to go through drive-thru. I did not feel my order was ridiculous. I am a frequent customer to this specific restaurant because my son is in a karate class and I go to Body Physics located down the street. We usually eat there at least 3x a month but after this incident I will not be returning. It is really a shame how the actions of one can destroy and tarnish such a terrific team. The other staff members are always friendly and polite and make it a pleasure to dine there. This situation really saddens me. Unfortunately I completely done with this restaurant.
Reviewed June 25, 2015
Young woman who took and served my family's food used the public restroom and neglected to wash her hands when she completed her business. I was in the restroom and witnessed the entire transaction. There is absolutely no excuse for this behavior. I was mortified!
Reviewed June 23, 2015
My pregnant girlfriend does front counter for the Burger King at Sapps. Came home crying cause she has to work at a different location this week. When she asked ** the GM to cut some of her hours down and ** did. She was told by her doctor to take it easy at work. She has high blood pressure. This is the 3rd time she has to go to different store. She seems to get picked on a lot by **. Works early hours on weekends, hardly ever gets a break, and always works weekend. My girlfriend has no idea I'm writing this.
Reviewed June 16, 2015
Supposed to get coffee on #7. Employee said will take 20 min. I answered "I will wait." After 17 min mgr said no coffee sold at night. She was on the defensive and kept on saying employee was new and did not KNOW... What a supervisor with no communication to her employees.
Reviewed June 12, 2015
2009 I was burned by coffee at a Burger King drive thru... The police were called. I was transported to Bayview hospital in Baltimore MD. Two days later a farmers' rep. contacted me and explained... "WE WILL TAKE CARE OF YOUR MEDICAL AND WAGE LOSSES... A LAWYER ISN'T NECESSARY... PICTURES WERE TAKEN AND I TRUSTED THAT. (The BLACK WOMAN)" I'm black. Would do as they said. After a week I called and asked about my bills and wages.. All of a sudden they told me my scar would go away and I'd behave to sue them for hospital bill!!! THIS COMPANY PUTS ON A GOOD FACE BUT IN THE END THEY'RE JUST SHARKS!!! It's 2015. And I'm scarred and unable to wear shorts swim or show my leg in public... Beware. They're a bunch of petty thieves...
Reviewed June 10, 2015
Came in for a supposed interview with the manager. Sends me off to another location to apply for that location.
Reviewed June 10, 2015
I asked for a 2 sandwich for $5. They took my order but failed to tell me that it comes with no drinks and no fries. By the time you pay for the drink and fries the price is no longer $5 plus tax.
Reviewed June 10, 2015
We bought ourselves two menu's for 44 TL in total, that should be around 15 €. Only afterwards we realized that we paid 20 €, way too much. Other shop owners told is they would charge us nothing if we would pay in Euro. So it was a rip off... 1 € should be approximately 3 TL, not 2.5 TL. They calculated it on a calculator, so we only got a piece of paper instead of valid receipt.
The manager said that Burger King wanted them calculate like that if we paid with Euro. But I believe they kept the amount we've paid too much and they will keep stealing from tourists. At the end, they will have a lot of money without Burger King ever knowing. Besides the burger was the worst I've ever had. It was not crispy, not enough sauce, not enough vegetables. Me as well as the other tourist were very hungry, otherwise we would never have finished it.
Reviewed June 1, 2015
No matter what store I stop at in Louisiana you either wait a long time to get your food or instead of getting it your way you get it the way they want to serve it to you. On May 30th I stopped in to have lunch before I went shopping never dreaming that I was going to have to wait for a hamburger 35 minutes. The manager of that store didn't know how to correct the mess up that was created. So she thought by going out into the dining area and giving out free drinks cards that would calm everyone down. Everyone had already had their drinks and was waiting on their food. It was no sense in having to wait 35 minutes to get your food. The people that were in the drive thru was getting their food and the people on the inside wasn't.
The worst thing about the whole thing is the manager made the excuse the boiler wasn't working. If that was the case why were they still taking orders. When she found out how many were sitting and waiting on their food she then got people to start helping get the food served. When you wait 35 minutes to get your food you would think that you are going to get a hot or at least warm food. Well guess what my hamburger was cold so after waiting 35 minutes for a cold burger I threw everything away. I don't know who need to come out to Louisiana to check on all their restaurants but someone needs to come get control of them and have better service to their customers. Very angry customer.
Reviewed May 29, 2015
I was really appalled at the state and cleanliness of this Burger King. I came in for a quick bite to eat and it was so dirty! At first I didn't notice it when I first walked in. I ordered my food and when I got my tray I went to the soda fountain and there were fruit flies everywhere! Fruit flies come when the spouts of the soda machine have not been cleaned properly! Then I noticed under the one of the table there was a huge puddle of water just sitting there. The place wasn't busy and it was so quiet yet the store was disgusting and just for interest sake I went to the back to see if I could find a clean chair when I touched the table it was so sticky and gross I ended up throwing away everything I bought and driving home to wash my hand correctly - because the bathroom was even worse!
I don't understand how an establishment that supposed to be selling food can't keep their dine in area clean... I wonder what the kitchen is like and that's why I just left the food and went. I really think this restaurant needs to be checked out. The Burger King on Queensway in the same plaza as Dairy Queen.
Reviewed May 29, 2015
The first thing I did when I entered the restaurant AT 250 WEST ROLLINS ROAD, ROUND LAKE BEACH, IL, was go to wash my hands before eating. I applied soap to my hands and waved my hands under the automatic faucet. The water was scalding hot! It was all I could do to just get the soap off of me, and forget about washing my hands. Not only is this dangerous, it is unsanitary! I immediately told the cashier that I had burned my hands trying to get the soap off and all she did was laugh and say "really?" I was appalled! THIS NEEDS TO BE FIXED!!! The manager kept her back to me and refused to make eye contact!
Reviewed May 28, 2015
Their folly in discontinuing the flame broiled burgers greatly deteriorated the flavor.
Reviewed May 28, 2015
I understand it's their job to look out for what all employee do. So on 05/27/2015, I was working and my husband had came and order some food. I gave him a cup, he didn't pay for it but I was getting off - I only had 15 minutes left. So I decide to say I'll pay for it when I get off work, so the hiring manager called me to the back and fired me on the spot. I understand it's a job that they have to do but I could have at least got write up for it - he just fired me. This Burger King is all messed up. I'm mad as hell. 32nd and McDowell Burger King is mean as hell.
Reviewed May 28, 2015
Location: 1800 Stirling Road Dania, FL 33004 #4511. I came in to place my very simple order and the cashier acted as if she were deaf which irritated me. I had to repeat myself several times with every simple request. As I waited for my smoothie, the flies began hitting my face repeatedly, further agitating me. When I finally got the smoothie, it wasn't thoroughly mixed and it had smoothie all on the side of the cup. Looking very unappetizing and unappealing. Furthermore, I ordered a medium, it looked small.
I was afraid to consume anything coming from the restaurant at this point, since the flies way out numbered the employees. When I asked for a refund because of the flies, there was no apology or any sort of compassion shown for the inconvenience by the cashier or the manager that gave the refund. It was an attitude of disdain. It was like, "Oh well." As if to say, well whatever, it was JUST $3.39 anyway. And as a matter of fact, when the cashier called the manager up to the front she said, verbatim: "Oh, I need a void and it's no rush, you can come whenever you're ready." As if to say my [the customer]'s time didn't matter and was unimportant. I could just wait until "whenever (he) was ready".
Thankfully though, he did come right away but he was extremely unapologetic as well and downright blase about the whole thing. They tried to make me feel as 'unquality' as their customer service, hygiene, fly population, and product presentation. It is quite unfortunate because I used to customarily enjoy hamburgers and a plethora of other products for me and my rather large and growing family from other Burger Kings. However, this experience has thwarted my interest in dining at any and all Burger Kings. It made me want to pass the word to my family, friends, Twitter, Facebook and such like.
However, I decided to first take this survey and give the higher ups an opportunity to rectify the matter, as I am quite aware that this one store can't possibly embody the quality practices of all BK's. Thanks to my open-mindedness and objective nature, I have decided at this time to simply report and make the higher ups aware that this store #4511 is greatly tarnishing the standard of all around quality I had previously known Burger Kings to have. I am a writer by trade, college-educated, so I am more than aware of my capabilities. However, as I've stated, I've chosen to give the opportunity to rectify this matter by informing the higher ups.
I trust this matter will be resolved in a most expeditious fashion as I have taken out valuable time to be thorough in my complaint. And quite frankly, these flies are a real cause of concern health-wise to customers left unaware that actually purchase and consume from this location. It is my civic duty to let you know that it is only a matter of time before someone gets sick from eating fly droppings. Something has to be done quickly.
And the complacency with which the matter was handled at the store, assures me that management and this cashier are not the ones suitable for the job of proactively finding resolutions to resolve the problem on their own. They seemed quite uninterested in being there, and quite frankly entertained by my blatant disgust, as if it were a break in the monotony they feel working there. Totally not exemplary of Burger King's usual standard I'm sure. Signed, Conscientious Consumer.
Reviewed May 27, 2015
On various different occasions I've patronized this particular Burger King restaurant in my home town of Defiance, Ohio. Many of these occasions I've had them forget a sandwich out salad maybe an order of fries or a drink... These all are very annoying occurrences but we usually chalk it up to normal fast food inaccuracy.
However after many years of regular patronage of this particular BK I stopped in with my two sons on our way to school in the morning (I work second shift) and we left early to get some Croissan'wichs. Unfortunately after ordering I realized I forgot my wallet in my work car. When I asked to be allowed to bring them back the money they refused to help me out. So I had to take my boys to school hungry because they couldn't trust a regular customer for thirty minutes over fifteen dollars worth of food?!
I even offered my iPod or Samsung note 4 for collateral so the boys didn't have to go without their breakfast. If I was from out of town I could understand their reluctance to help out but I guesstimate that I spend $1500 or more a year at this restaurant and these employees recognize me as a normal good customer.
The assistant manager ** who is normally very helpful was not sympathetic to my situation and when I called back to voice my displeasure with how they handled one of their regular customers she was short, cut me off, and then hung up on me. When I called back she was even more rude and then threatened to call the police if I called back!
Shocked to say the least I never yelled or used bad language I just attempted to explain how inconvenient it was and express my disappointment in the way things were handled and I was threatened with the police? Bad customer relations. Terrible management policy and practice if you asked me. I went to another Burger King in a neighboring town and bought some food and even though I had the money asked the same question to the assistant manager.
They said "Well we really aren't supposed to but we understand. Yes you can run and bring back the money. We trust you!" At least some management at select food places and businesses still understand the value of a good customer and I applaud you folks who still get it and treat people fairly. Now I will be avoiding our unfriendly neighbourhood BK in Defiance, Ohio. Way to go!
Reviewed May 25, 2015
I believe in Burger King's "we'LL do it your way" but when I go thru the drive thru there is this one girl who always gets my order wrong. I asked for someone else to take my order and the manager being the ** that he always is wanted to force me to park my car and come inside to resolve the problem. I stated all I want is my order correct and he would not prepare my order unless I came inside when I was in a hurry. I had 2 cars in front of me and one in back I was unable to get out of the drive thru so I will never eat there again since I ate there every day for the last 6 months. Never again.
They only care about their getting food out and that is all and one person said that Burger King is not a store to go to because they will now most likely spit in my food as they have youtube people actually doing nasty things to the customers that filed complaints or they DID not like. So, if you want to go to a Burger King be ready that someone could screw up your food. I asked for my fries to be well done and last time I went there I caught them giving me regular fries and I handed back the bag and said "you need to make them well well well well done" and she handed back the bag and told me she would make another fry well well well well done and she went over to the manager who just put another back of regular fries in a bag and gave it to me like he DID not care and while I waited for this regular fry my sandwiches became cold.
This is a company that does not care about their customer service or they would not put people in management who act in this manner. Customer service to this manager is "** everyone I am not paid enough to care." Well, I cared now I don't either. I went to subway and got a wonderful 6 inch sub and there I can be assured that if I file a complaint I will not have to worry about a problem of the people doing something disgusting to my food. I know that I allowed this to occur over 10 times and never filed a complaint but now after so many times with the same girl and manager it's time that they are put on notice and fired by the Burger King corporation before they get yelped and there are complaints so many that they will lose customers and start closing stores.
I only have one Burger King in my city so it's not like I can go to another one. The Payson Arizona store has some good people in it but the girl and the manager need to be removed before all the tourist start coming. I am planning to notify people with a sign in front of burger king informing potential customers that are coming to Burger King they have failed in their advertisement that they will do our way, not how the manager feels, get the food out even if the chicken sandwich is not cooked properly or if the burgers are raw. They just don't care about their customers because most of them are tourist and they usually forget their bad experience by the next time they come up to Payson to party and find themselves getting another bad experience.
I do not believe they care. If they DID they would contact me and resolve this problem but to force me to wait in the drive thru then come in and get my order. That is just plain stupid which now I can say Burger King is stupid for forcing this kind of action from their management team. I am now happy that Subway cares about their customers. They want an order number when after all this I just drove off to Subway. They all know me at the Burger King. I have the worlds smallest dogs called australian dwarf terriers and they are always in the car with me and I went to burger king every day for the last six months so everyone at the Payson Arizona Burger King knows who I am because they all love my dogs.
Reviewed May 25, 2015
Burger King-West Orange NJ - This is the second time I have been charged for something that I ordered but did not receive. Unfortunately I did not find out until I got home. I do not live in the same town and the gas alone is not worth going back so I get in contact with the owner and he refuses to refund my credit card. Why? I have my receipt, why is it ok to keep my money? Both times he has offered to make it up for me by offering a free meal which is nice but I hardly ever eat at Burger King - maybe 2-3 times a year because the food always bothers my stomach. I don't even know if it's legal to not return the money I was over-charged but it is definitely fishy that this has happened to me twice when I don't go there very often. I wonder if this is a reoccurring theme with them.
Reviewed May 24, 2015
I never have stomach problems after eating Burger King, but since eating here recently at the Gilbert and southern location in Mesa AZ my stomach has experienced a passing of foul discomfort! I had a bad feeling about the situation, so after the first passing of a couple doubles I chose the redemption method. To my dismay and clear bowl’s disliking, the second passing couldn't happen soon enough. Now I'm shooting a triple double with the BK'S on my backside! No resolution needed because I'm heading back to Wendy.
Reviewed May 21, 2015
Been to the Ross location now 2 times. Ordered 2 whoppers both times with no onions as I'm highly allergic to them but they don't seem to acknowledge my order. I'm glad I checked it before I took a bite and would have ended up in the ER or hospitalized.
Reviewed May 18, 2015
**, the manager is very rude. A new store manager took over to help them get back on their feet, but he hasn't seemed to grow the balls to fire the real problem. I've complained numerous times about them messing up my order. ** has helped me about 90% of the time at the drive thru and EVERY TIME it's been wrong. He always has an excuse too, a bad one. One that better management would fix.
He appears high on marijuana every time my husband and I go in there. He smiles and laughs at complaints. He helped me again today and put some soggy nasty thing on my hamburger. He's ruthless. Probably spits on my burgers. The meal I got today was my FREE meal his manager gave me for him messing up our order last time. And the free meal was still messed up. When I tell friends the stories, they usually say "are you talking about the BK off 82nd by the Clackamas mall... That's horrible that they're that well known for screwing people's orders up and ** in particular being so mean to people.
Reviewed May 12, 2015
My husband and I decided to go to BK since we hadn't been in a while. We waited in line after ordering and getting our food behind another vehicle waiting on their food still. Mind you we were trapped between people waiting for food and people already served like us. Not only did the not have the new special we ordered (chicken teriyaki) and wouldn't have it till they were out of chicken fries??? Really but it was on the menu board! Overall it was terrible and I would not recommend anyone I know to eat there! I wasted $10.00 of my hard earned money! Bad all the way around experience!!
Reviewed May 12, 2015
I took a visit to Burger King or Hungry Jack's as we call it here (I live in Australia). And I went to the one in Parramatta. When I went to go to the loo I saw how disgusting the toilets were and how dirty they were. My mum complained about the same thing in the other bathroom. Honestly all the other Burger Kings and their toilets were clean all the time but here it was just nasty and dirty. It doesn't even look like the staff even bother to clean them. I wanted to go the counter and make a complaint but my mum said I shouldn't. I'm guessing because we would have gotten kicked out. And to this day the image of the dirty smelly toilets haunts me. I think I'm ready to make a complaint to the health industry and tell them to close down the store. And I heard bad stories about Chuck E. Cheese's being dirty.
Reviewed May 12, 2015
Okay so I currently work at Burger King and they don't have me out on schedule at all. I worked three days and they haven't put me on schedule since then. Not sure what steps I should take. I plan on going to corporate and if they don't do anything I will get a lawyer. Any suggestions?
Reviewed May 5, 2015
Be careful when ordering a "meal" off the meal menu at Burger King as you may be an unsuspecting victim of the secret upsell. Twice, I have gone through the drive-thru in the last six months and order one of the meals off the menu. Both times, I was asked if I wanted "a medium or a large". Suspicious that I was not offered the "small" option, I asked what size would I get for the price posted on the sign. I was told that I would get a small.
When I asked why "small" was not included in the options that were given to me by the employee (just medium or large), I was told by the employee that he use to ask if the customer wanted "a small, medium or large" but Corporate now required employees to say only "do you want a medium or large" without disclosing to the customer that by ordering a medium or large, he/she would be upgrading his/her order to a larger, more costly meal than the one posted on the sign. Thus, unsuspecting customers choosing from the only two options offered by the Burger King employee could be unknowingly upgrading and purchasing a higher priced meal.
One other note, if you want ketchup at Burger King, you must ask for it. It is not included in the bag and the employees will not ask if you want it - I suspect that it is also another corporate policy.
Reviewed May 1, 2015
Went to BK and spend over 16.00 and we went through drive window and sandwiches were grills and we got our food and came home - everything was wrong. Call down there and talk to manager and he was going to replace my order by putting my name on the list. Well I return back to BK to get the replacement and my name wasn't on the list, so the manager said he couldn't give me anything because my name wasn't on the list. So I order food anyway and spend another 16.00 and food still wasn't right and I think BK needs to refund my money because of the poor customer service you all give and the customer service number no one ever pick up to talk to you and I don't have any receipt. But hey you talk to the manager that was working on Saturday the 25th around 3:30 pm - your attention to the matter will be appreciated.
Reviewed May 1, 2015
Bad quality tomatoes. Gross.
Reviewed April 28, 2015
The manager at the Falmouth BK allows his employees to swear and yell at paying customers. God forbid you point out that you are overcharged for something. The young wanna be hoodlum at the window is praised by his meathead manager for being rude to the people that pay for you to be able to afford these wise ass little punks. I’m not sure why I torture myself by going to this place still. I've had food poison from their food 6 times in the last 8 years. Twice last month alone....
Reviewed April 21, 2015
After 6 years of purposely avoiding any Burger King due to lack of quality product and inability to properly make menu items, I for some reason decided to give them another chance. NEVER AGAIN. As I approached the drive-thru menu board the first thing I noticed were the prices and all I can say is WOW, I have never seen such ridiculous prices for fast food. A Whopper value meal priced at $12 is no "value", this is absurd as well as all the prices for their so-called "value" meal deals. The lowest priced meal was still $2.50 more expensive than McDonalds most expensive value meal. Too many corporate fat cats wanting more and more money for themselves without any regard to the business or its employees.
Soon Burger King will be a thing of the past and they have no one to blame but all their corporate big wigs who will then try to acquire employment with another corporation, and slowly exfoliate any monetary gain from the corporation to be able to grow and succeed and keep up in a changing economy and then that corporation too will cease to exist. BOYCOTT BURGER KING FOR LIFE. We the public do not need this merchant parasite. We as individuals are solely held responsible for what we do to others that significantly impact others, so why aren't corporations required to uphold the same standards as we as individuals are? If within 3-5 years we see all the BK's close forever then we'll know there is some justice still left in the world.
Reviewed April 21, 2015
Burger King Cortana Mall La - Dirty place!!! We waited 25 minutes to be serve!!! You couldn't find a Manager!! When she decided to appear she was also dirty!!! We will never step inside a Burger King again.
Reviewed April 14, 2015
On a recent trip while waiting in the lobby I overheard the drive thru say to a customer, “No you ordered whoppers” and the customer stated, “No I asked for whopper jrs” and that's when the manager came from around the corner and stated, “No I heard you order whoppers. Are you going to pay for this order or WHAT?” Their response was, “No that isn't what I asked for.” The window was slammed shut and then heard them say, “It’s always those old white people” and the person making the food said “Yes it’s always them ** white people being white.”
I left fearing of racial retaliation. Me and my family frequented the location in Thornburg, va once or twice a month before it was closed for health code violations and wondered why anyone would allow their employees to treat customers like livestock and not like valued customers. I guess the thinking must be eventually they will be taken over by a company that shows racial equality in their employees as well as their customers.
Reviewed April 14, 2015
I had a Caesar grilled chicken salad & the chicken was like eating cardboard. You use to have it in the bag and the customer put it on the salad the chicken was moist. There is no flavor in the chicken. The salad was so blaa. I wish I would have not eaten. Please get back the other version of the salad and chicken back in the bag. P.s. the drive up in Beresford SD sucks also. They are so slow!!
Burger King Company Information
- Company Name:
- Burger King
- Website:
- www.burkeandherbertbank.com