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Burger King Reviews

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About Burger King

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Burger King has operated a global chain of fast-food restaurants since 1954. Its menu features flame-grilled burgers, chicken sandwiches, fries and breakfast items. Burger King offers signature items like the Whopper and integrates modern ordering options such as mobile apps and delivery services.

Visit www.burkeandherbertbank.com
Pros
  • Good quality food options
  • Good customization options
  • Clean and inviting environment
Cons
  • Inconsistent service quality
  • Long wait times for orders
  • Occasional order inaccuracies

Burger King Reviews

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    Page 10 Reviews 1125 - 1275
    Sales & MarketingPriceStaff

    Reviewed Oct. 9, 2015

    It seems that tossing around a hot potato is the norm at Burger King in Neosho, Missouri. And it is not to make fries. They then go further and project their feelings of guilt onto their customers instead of admitting their shortfalls and providing a solution. We went to experience the Halloween whopper meal that was so widely advertised. Got to the counter put the order in and payed. Took a quick peek in the bag and there it was 2 whoppers wrapped in halloween wrapping. Went home and set the plates and opened up the food... The black bun was not that was under the wrapper. Instead we were given a regular meal. So we went back to the store and explained to the staff at Burger King that we were given the wrong burgers. Immediately there was an atmosphere, body language changing from a buyer seller stance to one that were defensive moving into offensive. Silence so tangible one can cut it with a takeaway knife.

    The hot potato tossing began. No excuses offered just a quite toss of a hot potato. And a very skilled one I might add. It was clear that this was not the first time they had this mess to deal with. So a more senior member I guess, was called to the counter. Instead of a apology and remedial action. The person said that they were out of Halloween buns, to which I responded that I have already been charged and paid for the Halloween meal. Once again instead of an apology, my words were met with resistance stating that there is no price difference between the two burgers. But yet glaringly obvious on a sign above her head, yup you have it...there it was...about a dollar difference per meal.

    So let's put this into perspective. A widely advertised product, a wrong burger wrapped in false wrapping and no remedial action instead an argument that is flawed due to the obvious price difference? Come on. How stupid do you think I and or how stupid do you want to project yourself to be... Burger King you and your staff are pathetic. Perhaps you should change your name to burger thiefs and the 7 numb nuts. You guys really suck at delivering on par service. Never again will I stop at any of your shops. This includes any shop in the USA and any one of your shops back home or at any airport. Whether it be at Heathrow or Dubai international airport. And I will spread the word as far and as wide as possible.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2015

    They mess up my order and then the manager wants to get rude - I can't deal with that. They are so unorganized and the manager wants to swing my bag of food back across the counter.

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    Staff

    Reviewed Oct. 3, 2015

    My daughter visited the Burger King at 2701 Metropolitan Play in Atlanta Ga on September 24th around lunch time. The service is awful whenever we do go. Someone stole 180.00 dollars out of her purse. She turned around for 2 min and someone that is loitering at this location took money from her. Keep in mind that there's a sign that says no loitering. The same people are loitering in there everyday. Nothing is ever done about it. She asked the person that work there do they have cameras, they said yes but they don't work. There is several signs on the premises saying they have cameras. My daughter works hard for her money and for someone to take it and nothing happen!!! I have never been so angry in my life. Really would like to take action?! Just might!

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    Reviewed Sept. 29, 2015

    Order two #2, didn't get bacon or hot pepper. How am I suppose to be loyal to you if your quality is inconsistent. I also order other things but my son who is 3 said "I don't want this burger. It taste bad." PS use to love Burger King, Not Anymore.

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    Customer Service

    Reviewed Sept. 26, 2015

    I had to reordered because my street was blocked for July 4 parade. I was told by lady who took my order that the $21.05 would be put back into my checking account. On October 4, 2015 it will be three months since my money was taken out of my account. I have been told by 3 different ladies that it would be refunded. I haven't gotten even a penny of it, and I need my money ASAP... Please advise me of what to do next. My email address is ** / phone number is **.

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    Sales & Marketing

    Reviewed Sept. 26, 2015

    Went to Burger King on Ross Ave. in Dallas. Advertising 10 nuggets for $1.99 on the billboard. They were out and we spent $6.00 more just so I wouldn't be late for work. If they are out, take it off the billboard to quit squirming. Customers in the door to end up paying more than expected.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2015

    I have a four-year boy who really enjoy your meals and treats. I am a Caribbean descent, so I am black and my family does speak many languages. A few weeks ago we went to the Eastover Oxon Hill Maryland location and there was a Spanish woman who was the manager along with a sales associate who was on the register taking orders and several other black employees and Hispanic employees working in their selective areas.

    While placing my order with the young lady I hear the manager talking about me in Spanish that I was a ** and I had on a hot sweater and 100 weather and how it was too hot for such a heavy garment in Spanish. With that being said, I let the two young ladies complete their conversation and I said to them in Spanish, "I do understand a little bit of Spanish" and I said to them "That wasn't nice what you said and you should be careful of what they say and who they talk about because they do not know who speaks another language" and I went on a rant and rave and still pay for my meal and left out!!!

    I am Totally disgusted and very disappointed about your location and corporation. Since living here in the DC area for the past four years that has been my main location and with my son now started in public school and him have amazing days at school we enjoy going there and getting a couple of treats. But we will not continue going there and talked about and look down upon because they feel like we don't have on something that's not to their liking!!!

    First of all, you did not pay for my clothing and the shirt that I had on it was see-through, it was a crocheted sweater and I had on a tank top with some blue jeans. Yes it was a hot day but I was very comfortable what I had on!! I cannot find the receipt and I'm not sure if I used my debit card but the last four digits will be **. You will see the I (Jenine **) have been to that location many a times for several years and this won't be tolerated and it will not continue to keep going on!!!

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    Reviewed Sept. 12, 2015

    I ordered a chicken sandwich today and took it to work. When I was ready to eat the sandwich I found that the chicken was pink inside. I took it back to the restaurant and was told by the manager that the chicken is cooked on a timer and there was nothing he could do but offered to give me back my money. I refused and left. THANKS BURGER KING FOR TRYING TO KILL ME.

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    Reviewed Sept. 9, 2015

    I ordered five rodeo chicken sandwiches which is buns, fried chicken patty, onion rings and BBQ sauce. And two of the sandwiches didn't have a chicken patty on it.

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    Staff

    Reviewed Sept. 5, 2015

    Stanwood employees always look dirty and gross. The uniforms are very stained and wrinkly. Employees don't care about their appearance. Overall look and impression is greasy and not professional. I can't help but think that if they look like filth, then how clean is the restaurant? How safe is the food they are preparing. Do they wash hands? Visual impressions are key. I like Burger King but I will not give my business to this location. No purchase was made.

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    Verified purchase

    Reviewed Sept. 1, 2015

    When we get coupons we visit BK very regular so we went there 3 days in a row on 8-30, 8-31, & 9-1 so I done the 1st survey. Went to do the 2nd one and was told the survey was completed and could do it in another 30 days. Well how is that fair? I didn't spend a lot of money but you should mention on the back of the survey you can only enter every 30 days.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2015

    Ordered a Whopper fries and a coke at the Crescent City BK in northern California. I started to eat and as usual used the wrapper on the sandwich to keep my hands clean for the first half of the meal and when I went to open the paper all the way to start on the rest of the whopper there was already a bite taken out of the sandwich. They sold me a USED sandwich. Someone else's reject. When I took it up to the counter to show the manager/high school student in charge she accused me of doing it myself and called me a liar to my face. I have not set foot in any BK since then and NEVER will again, the place should be shut down. I have never been so revolted in regard to a restaurant in my life.

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    Staff

    Reviewed Sept. 1, 2015

    I just got out of work around 8am. I was craving BK and so satisfied with the food! The fries were hot and fresh as the employee who took my food out to me! They forgot my french toast but that's okay, it happens! The drive thru employee added two more! Both employees were very nice! Food taste super fresh and was nicely wrapped!

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    Staff

    Reviewed Aug. 30, 2015

    My two black sons went to eat dinner @ BK that had white workers. That night while I was at a dental appt. they were put out. When I asked why, the manager told me after two hrs they put people out because they were using the wifi... REALLY!!! DISCRIMINATION!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2015

    I was hired there at the 309 Interstate Highway 37 location in Corpus Christi with the promise of 45 to 50 hours a week. Upon hiring the manager spoke of getting high, I dismissed it. My first day the night manager ** sent me home a half hour early. The second time I worked with her, she sent me home 40 minutes early and jacked my till for $20. But on Saturday just past, this one takes the cake: **, the morning manager tried to deny me the right to use the restroom after being on my feet for 4.5 hours.

    At 5 hours of inconsistent communication, being that I was scheduled for 9 hours, I asked for a break. Upon asking for a break, I was told to go home cause they were slow. I told them I didn't think so, and I was accused by the 19 year old ** of being smart, to which I did reply that I'm a very smart woman. She accused me of being disrespectful, and I left, replacing the job that night. However, they do have a pregnant employee among others whom they try to refuse all their scheduled hours and toilet breaks too. They are dishonest with customers and a business owner was reported to have recorded **'s lewdly unprofessional behavior on his cellular device last night.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 22, 2015

    We will never step foot in this BK again. Why this place should be shut down: the dining area was disgusting. The floors were as though they were mopped in Crisco; we almost fell after slipping several times around the entire restaurant. The floors were covered in food, grease and trash all throughout the establishment. It looked as though whoever cleaned the floors either wasn't doing their job or they're so incompetent, they shouldn't be allowed such a difficult duty. There was not a single - not ONE - clean table for us to sit at. That is terrible. And there was NO one waiting, the place was empty and not busy at all.

    The employees were just standing around laughing, joking, having a good old time. No excuse for such laziness.

    We saw the employees scratching their faces, picking the bumps on their faces, scratching their heads and then using their BARE hands to prepare & handle the food. One lady scratched her face and then picked up a handful of french fries and put them in the fry container with her BARE FINGERS and gave it to the drive-thru!?!? BARF!!! They are NOT wearing GLOVES while handling food?!!? Their hair was hanging out all over and touching their shoulders and NOT IN A HAIRNET?! I'm sure they washed their hands and cleaned thoroughly under their nails after using the bathroom, too--yeahhh right! How is this place not shut down by the health department?? Unless they're paying off the HD, their health rating must be a 2.

    This was the most horribly rude, racist and disgusting service we've ever had. The manager gave us rude and mean and awful stares and glances the entire time we tried to eat until, finally we were so grossed out, we left. I didn't eat another bite after seeing them handling the food sans gloves. I said thank you as I took my food, the manager turned her back and said nothing back! How rude and unacceptable.

    The food was terrible. How do you mess up a burger? They put a chunk of the white part of the lettuce in the middle of the burger. The part that should have been thrown out. The onion was just a stack of not even separated onions on one side of the burger. It was not even made correctly. The fries were overcooked and brown.

    I know this wasn't Chik-fil-A, but good grief, how hard is it to find good workers to not screw up serving a burger and keep the place where people are paying you to eat clean? The owner needs to revise this place if he doesn't want it to go out of business. Clean out that horribly rude and lazy manager and get a new staff. And above all--MAKE THEM WEAR GLOVES & HAIRNETS around FOOD!! We love BK, but sadly, this place will never get a dime of our $$ again. We will go where our $$ is appreciated and the food handling won't potentially make us sick.

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    Staff

    Reviewed Aug. 22, 2015

    I asked the employee who was working at the window if I could have a bag & she rolled her eyes as if she didn't want to do it. It was clear she had an attitude.

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    Customer ServiceOnline & App

    Reviewed Aug. 19, 2015

    I stopped on my way to work on 3 different mornings to buy a sausage egg and cheese biscuit meal. These 3 stops were over a 2 week period and was told that "We don't have any biscuits. Would you like it on a croissant?" I said no and got something else. The last stop I made was my last. I suspect when the Great Biscuit shortage is over and the dust settles here in Ohio maybe I might start stopping at BK again. But ya know what? I found out that McDonald's isn't aware there is a Great Biscuit Shortage in Ohio. They have plenty. So as long as I live, my family and I will never stop at a BK again. I complained on their website and it's been a few months now and no reply yet. As a corporation they could care less.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2015

    Okay so I go to BK around 9:30ish or so. I pull up to the drive thru, order a #13 with a medium coke, 2 10pc nuggets, employee reads back order and only mentions the #13. I pull up to the window. She says my total is $5.89 and ask her to add the 2 10pc nuggets *which are like $1.49*. Okay so she does, takes my card, gives me the drink, and tells me to pull up - she'll bring my order right out. I do as told and brings food right out. BUT she doesn't give me a receipt.

    Later that night I check into my online account and as that I'm being charged almost $15 dollars for which was suppose to be around $8 something according to my calculations. So how in hell am I being charged twice as much?!? I am definitely going into BK and the manager will be hearing from me! I know it's just $7 difference or so, but that is money that I've earned my damn self, just for them to feel like charging me nothing and taking it. Oh did I mention the whole staff is lazy there and the girl who rang me up had an attitude?! The place was so nasty. Please don't go to BK in Ridgeland on Lake Harbour.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 17, 2015

    I went with my family to the Malden, MA location at around 7:15 Sunday 8/16 (we visit this location semi-frequently and have never had any issues). After looking over the menu to decide on what to get we go up and start to order 2 10pc nuggets that are still marked at $1.49. The cashier tells us "They aren't 1.49 anymore, is that ok? Do you still want them?" "Well yeah we still want them but at the advertised price." The cashier goes to get the manager/supervisor who comes to tell us that the offer is over and that it just hasn't updated on their menu signage. Ok, well that means absolutely nothing to me and is not my problem at all! We should still get it for the price that we are still seeing it advertised for, we tell him.

    The manager/supervisor starts to get irritated as we insist that as a customer I come in and see the price as it is marked, I expect to get charged what I see. He starts telling me he can't override it or put it through for us because it would throw off his inventory #s and nothing could be done. At this point I am beyond irritated that I'm being lied to and I let him know he is not handling the situation properly. I told him I would be contacting corporate and I proceeded to take a photo of the menu to have as proof. I turn around to leave with my family (my little one's now upset as I explain to her we are going elsewhere to eat and she can't have her nuggets) and he starts to mumble to another employee about me. I ask what he's saying and he threatens to call the cops on me and tells me to leave his store. For what?!?! I just couldn't believe he let this even get to this point over something so easy to fix like a price adjustment.

    I leave at this point because it's pointless to argue with someone who has no idea how to manage a business. We left without a purchase and were watched the whole way to our car through the drive-thru window. Needless to say I'm completely done with BK after this experience. I will be contacting their corporate office to file a complaint about the manager/supervisor as well as the BBB first thing in the morning.

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    Staff

    Reviewed Aug. 15, 2015

    5823 Caster Ave. They only had two people in the place doing orders on a Saturday. Ok so I ordered 4 ultimate breakfasts order 173, so I get home and there's no meat in the breakfasts - just pancakes and a biscuit and some strange looking eggs. I was pissed. No butter, no syrup, no nothing. My family was angry at me for not checking them, I shouldn't have to.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2015

    Burger King Redwood City California, store manager Bernice. I come in on a daily basis to purchase off the value menu or either to see if I can get water and ice, did I mention I am also homeless? I never loiter or use the restroom other than what it is for. I do not steal soda nor have I ever been disruptive or disrespectful. Days when I come there the employees including the manager talk about me making comments about my living situation and cracking jokes in Spanish. I am African American but I am also fluent in Spanish so they have no idea I understood them.

    Anyway this particular morning came in to buy a soda, Bernice tells me she is refusing me service because apparently a friend of mine came in and threw ice at her. What that had to do with me is a mystery cause I was not there nor did I have knowledge of the incident. So she says she saw me talking to him, still that has what to do with refusing me service? The police were called and while Bernice was talking on the phone I was providing my legal name so she could relay it to dispatch but she totally ignored me and made a point to emphasis to them that "oh she's a homeless person" and she also told me to take my money somewhere else cause they do not want it.

    But the part that gets me pissed is since I can not go there I have a 9 yr old who can, so my daughter went in to buy a smoothie. First she paid for a medium and they gave her a small. Then as kids do on her way out she tripped, dropping it. So I told her go in and tell them what happen and maybe they will give you another, if not just pay for another one. Well my baby comes back out in tears because Alba told her "oh the blender is broken", all this within 15 minutes. So I sent someone in to buy something requiring the use of a blender and viola!! They emerge with a blender made item??? I called and made a complaint 2 weeks ago with them telling me they would contact me regarding the resolution to this issue and still as of today nothing.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2015

    I lived in Flagler Beach, Florida. We have one Burger King, I know why now! It was Sunday 8-10-2015. I wanted a Whopper ok. I drive 8 miles one way get to the restaurant to find 2 workers on duty not responding to the drive thru window/speaker. Ok. I finally get a young girl. I ask her if there were any special's. She said "Yes if you had your coupon..." as I read the large sign in window two for 5.00 deal anyway. I ordered 2 Whoppers the same. God knows I didn't need the first one but long story short they screwed both Whoppers up. I was in the drive thru, could not see what she gave me, then I ask for a pack of salt. She said "We are out of salt..." "Really?" I said. So I parked and walked in to use a table shaker. Well wrong answer not one in sight. Wow.

    By then I was in shock the place was so NASTY, NASTY OMG! I can not believe my eyes. GROSS. I cant find the words to say how bad it was but SNAP UGLY NASTY... Then I called the manager Suzanne **. Her mail box was full. Hmmm imagine that. I left her two voice mail's. Told her to cut the burger light off and go out of business, you would think she would return my call but NO! With any luck the big King fired her and I am not talking Trump but long story short no more Burger King EVER for me! Please people if you must go to Burger King DONT GO TO THE FLAGLER BEACH LOCATION!

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    Reviewed Aug. 9, 2015

    I visited the Burger King located on Collins Road in Cedar Rapids to get breakfast. The counters were greasy and dirty as well as the condiments area. The drink station machines had not been wiped down and neither was the rest of the ordering area of the restaurant. The screens had fingerprints all over them and looked like they were ignored for a long time. I will not be returning to that restaurant again.

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    Punctuality & Speed

    Reviewed Aug. 3, 2015

    Ordered the nuggets for me and my granddaughter. Got em, took a bite, they were not warm. Took a look at them and found that they were processed chicken. I see how they are sold so cheap, tasted like cardboard. I can get that kind of crap in any frozen food section and take home and microwave. Burger king was probably my favorite place to eat until this episode. Burger King, please take a look into this and don't ruin your reputation. If you sell something in the restaurant try it first before selling it. Processed chicken come on. Put real chicken in it please. I shall still go back because like the burgers. This experience was in the Burger King in Oak Ridge, Tennessee. Thanks for your time.

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    Customer ServiceStaff

    Reviewed July 31, 2015

    I have tried multiple times to complete the survey using my latest receipt. Every time I try the messages beginning with "sorry" appears and I can't complete the survey. I called your customer service #. The person I talked to said "it worked ok for her, so I must have a problem with my computer." Does that sound like good customer service to you? Not me. I doubt that I will attempt to do the survey anymore or patronize my local B.K. I have other places to spend my money.

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    Reviewed July 14, 2015

    I ate one of the BBQ pulled pork sandwiches last night and I was in the bathroom with diarrhea 4 hours later. Worst sandwich ever made by Burger King. If you don't want to be sick don't ever get this sandwich. Burger King should be ashamed of themselves for making this nasty sandwich.

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    Reviewed July 14, 2015

    Everytime we go to Burger King in Jackson, TN the Icee machines are never working. So my suggestion is to take them off the menu or buy better machines.

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    Customer ServiceStaff

    Reviewed July 13, 2015

    I was at the Monument Rd Station in Jacksonville FL. The girl in front of me was at the speaker for more than three min waiting for someone to take her order. Same with me. I pulled around, there was only two cars in front of me. I spent a total of 19 min to get my food. When I got to the window she was really rude. No apology nothing. When I got home my food was not only cold my bun was completely hard in the middle and it wasn't even what I ordered. On top of that she gave me the wrong drink. I worked for Burger King before and I never had anyone wait as long as I did. I usually don't eat out and now I know why.

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    Customer ServiceStaff

    Reviewed July 7, 2015

    I had stopped at the local Burger King in Windsor, Va. I ordered a crispy chicken sandwich and fries. I received my order and left out. I was meeting someone nearby so I pulled over to wait for them to arrive. So I pulled my sandwich out of the bag and it felt very light. So as I opened the sandwich up, it was only lettuce and mayo and no chicken. I called back to Burger King and asked to speak with the manager on duty to let them know the mistake that had been made. The reply was "oh you came while we were in a rush and you'll be ok". So I replied "excuse me" and the manager on duty was like "bye Felicia", and hung up. Very immature and unprofessional. And to this day, if I go in the store, that same manager sees me coming and rolls her eyes and stays in the back until I leave.

    I don't know about you but if that was my place of business, she would not be working there. There are numerous complaints against this lady but yet she still has a job. This same manager also snatched money from my father one time and threw his change back at him which caused him to spend a few days in the hospital because it bothered him so bad. That was just unacceptable behavior. So if you're ever in Windsor Va. and you go to this particular restaurant please be aware of the manager Holly. She is very rude and disrespectful especially to the elderly.

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    Staff

    Reviewed July 5, 2015

    I was in a great mood, really happy, ordered a burger and waited. There were people at the tables, but there was only two of us around the counter area. Some time later a girl walks to the other end of the counter and shouts '52', then says it again. I said, 'I don't have a number and I'm waiting, what's in it?'... and yes it's mine, great. Then she looks straight at me and drops the bag where she stood, walks right past me and into the kitchen. I was so upset... never again.

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    Punctuality & Speed

    Reviewed July 1, 2015

    I recently visited the Burger King in Tarrant Alabama and it's one of the worst. The manager is the main culprit. As long as they get the combo number right they don't care. They don't put onions on the sandwiches, I assume to save prep time cutting them. It's all play time and no work at this location. STAY AWAY AND SAVE YOUR MONEY. I also didn't receive a receipt and that pretty much sums up how she is trying to get over on the franchise and patrons.

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    Staff

    Reviewed June 29, 2015

    I was in a Burger King in Pa and ordered 2 original chicken sandwiches. I saw a sign in the window. They were 2 for $5. I had a coupon for buy 1 get 1 free. The girl rang me up and charged me 4.39 plus tax. She said that the price in the window was only if you don't have a coupon. I never heard anything so ridiculous but the manager said she didn't want to argue so she charged me 2.65 but telling me I was wrong. I don't have a receipt because the manager crumbled it up. Who was right?

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    Customer ServiceStaff

    Reviewed June 29, 2015

    Tonight, I witnessed the person I assumed was the manager deny the girl on drive thru a break, even though they didn't seem busy (and the girl said she'd come in at 2 - and this was after 8 pm). Another employee told her to quit complaining and called her the B-Word. The restaurant itself is dirty, the food mediocre. The counter employee acted as if she didn't want to be there, couldn't have cared less about helping me. I know customer service is bad at most places these days and I usually don't bother to complain. But I was appalled by the way they treated their own employees. It was disgusting and I was shocked the young woman stayed at her post. She's to be commended!!

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    Reviewed June 27, 2015

    I had been to Burger King, Churchgate on 27th June evening. I placed an order for a veg extra long Mexican and a veg whopper. After eating 2 bites of the extra long Mexican, I realized that it was non veg. The manager apologized for that but it really doesn't change the fact that I being a pure vegetarian had to eat non veg. This was my first visit and had a really bad experience. I will definitely take some action against this.

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    Staff

    Reviewed June 27, 2015

    On June 25, 2015 around 5:00 pm, I went to the Burger King on Brace road In Cherry Hill. I parked, saw the inside was empty so I decided to use the drive-thru which was empty as well. I ordered 10 cheese burgers, 2 large fries, 1 onion ring, and 2 mozzarella sticks. When I pulled up to pay, I heard the cook say, "Tell her to pull the ** around to the front and park, who in the ** orders all this through the drive-through"? As I left the window he continued to vent. I went to the front, parked and went inside. The cashier said "can I help you?" I said "I ordered my food, I was told to park my ** car, so I did and not to inconvenience the cook any further I decided I'd come inside." He just kept peeking out. I guess waiting to see if I said anything else because his manager was not present during this time, she was on a smoke break and walked back in with me.

    The cashier whispered an apology but I already had in my mind that I was going to contact someone. I went through the drive-thru because I had my newborn with me but I should not need a reason to go through drive-thru. I did not feel my order was ridiculous. I am a frequent customer to this specific restaurant because my son is in a karate class and I go to Body Physics located down the street. We usually eat there at least 3x a month but after this incident I will not be returning. It is really a shame how the actions of one can destroy and tarnish such a terrific team. The other staff members are always friendly and polite and make it a pleasure to dine there. This situation really saddens me. Unfortunately I completely done with this restaurant.

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    Staff

    Reviewed June 25, 2015

    Young woman who took and served my family's food used the public restroom and neglected to wash her hands when she completed her business. I was in the restroom and witnessed the entire transaction. There is absolutely no excuse for this behavior. I was mortified!

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    Punctuality & Speed

    Reviewed June 23, 2015

    My pregnant girlfriend does front counter for the Burger King at Sapps. Came home crying cause she has to work at a different location this week. When she asked ** the GM to cut some of her hours down and ** did. She was told by her doctor to take it easy at work. She has high blood pressure. This is the 3rd time she has to go to different store. She seems to get picked on a lot by **. Works early hours on weekends, hardly ever gets a break, and always works weekend. My girlfriend has no idea I'm writing this.

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    Customer ServiceStaff

    Reviewed June 16, 2015

    Supposed to get coffee on #7. Employee said will take 20 min. I answered "I will wait." After 17 min mgr said no coffee sold at night. She was on the defensive and kept on saying employee was new and did not KNOW... What a supervisor with no communication to her employees.

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    Staff

    Reviewed June 12, 2015

    2009 I was burned by coffee at a Burger King drive thru... The police were called. I was transported to Bayview hospital in Baltimore MD. Two days later a farmers' rep. contacted me and explained... "WE WILL TAKE CARE OF YOUR MEDICAL AND WAGE LOSSES... A LAWYER ISN'T NECESSARY... PICTURES WERE TAKEN AND I TRUSTED THAT. (The BLACK WOMAN)" I'm black. Would do as they said. After a week I called and asked about my bills and wages.. All of a sudden they told me my scar would go away and I'd behave to sue them for hospital bill!!! THIS COMPANY PUTS ON A GOOD FACE BUT IN THE END THEY'RE JUST SHARKS!!! It's 2015. And I'm scarred and unable to wear shorts swim or show my leg in public... Beware. They're a bunch of petty thieves...

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    Reviewed June 10, 2015

    Came in for a supposed interview with the manager. Sends me off to another location to apply for that location.

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    Reviewed June 10, 2015

    I asked for a 2 sandwich for $5. They took my order but failed to tell me that it comes with no drinks and no fries. By the time you pay for the drink and fries the price is no longer $5 plus tax.

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    Price

    Reviewed June 10, 2015

    We bought ourselves two menu's for 44 TL in total, that should be around 15 €. Only afterwards we realized that we paid 20 €, way too much. Other shop owners told is they would charge us nothing if we would pay in Euro. So it was a rip off... 1 € should be approximately 3 TL, not 2.5 TL. They calculated it on a calculator, so we only got a piece of paper instead of valid receipt.

    The manager said that Burger King wanted them calculate like that if we paid with Euro. But I believe they kept the amount we've paid too much and they will keep stealing from tourists. At the end, they will have a lot of money without Burger King ever knowing. Besides the burger was the worst I've ever had. It was not crispy, not enough sauce, not enough vegetables. Me as well as the other tourist were very hungry, otherwise we would never have finished it.

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    Staff

    Reviewed June 1, 2015

    No matter what store I stop at in Louisiana you either wait a long time to get your food or instead of getting it your way you get it the way they want to serve it to you. On May 30th I stopped in to have lunch before I went shopping never dreaming that I was going to have to wait for a hamburger 35 minutes. The manager of that store didn't know how to correct the mess up that was created. So she thought by going out into the dining area and giving out free drinks cards that would calm everyone down. Everyone had already had their drinks and was waiting on their food. It was no sense in having to wait 35 minutes to get your food. The people that were in the drive thru was getting their food and the people on the inside wasn't.

    The worst thing about the whole thing is the manager made the excuse the boiler wasn't working. If that was the case why were they still taking orders. When she found out how many were sitting and waiting on their food she then got people to start helping get the food served. When you wait 35 minutes to get your food you would think that you are going to get a hot or at least warm food. Well guess what my hamburger was cold so after waiting 35 minutes for a cold burger I threw everything away. I don't know who need to come out to Louisiana to check on all their restaurants but someone needs to come get control of them and have better service to their customers. Very angry customer.

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    Reviewed May 29, 2015

    I was really appalled at the state and cleanliness of this Burger King. I came in for a quick bite to eat and it was so dirty! At first I didn't notice it when I first walked in. I ordered my food and when I got my tray I went to the soda fountain and there were fruit flies everywhere! Fruit flies come when the spouts of the soda machine have not been cleaned properly! Then I noticed under the one of the table there was a huge puddle of water just sitting there. The place wasn't busy and it was so quiet yet the store was disgusting and just for interest sake I went to the back to see if I could find a clean chair when I touched the table it was so sticky and gross I ended up throwing away everything I bought and driving home to wash my hand correctly - because the bathroom was even worse!

    I don't understand how an establishment that supposed to be selling food can't keep their dine in area clean... I wonder what the kitchen is like and that's why I just left the food and went. I really think this restaurant needs to be checked out. The Burger King on Queensway in the same plaza as Dairy Queen.

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    Staff

    Reviewed May 29, 2015

    The first thing I did when I entered the restaurant AT 250 WEST ROLLINS ROAD, ROUND LAKE BEACH, IL, was go to wash my hands before eating. I applied soap to my hands and waved my hands under the automatic faucet. The water was scalding hot! It was all I could do to just get the soap off of me, and forget about washing my hands. Not only is this dangerous, it is unsanitary! I immediately told the cashier that I had burned my hands trying to get the soap off and all she did was laugh and say "really?" I was appalled! THIS NEEDS TO BE FIXED!!! The manager kept her back to me and refused to make eye contact!

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    Reviewed May 28, 2015

    Their folly in discontinuing the flame broiled burgers greatly deteriorated the flavor.

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    Customer Service

    Reviewed May 28, 2015

    I understand it's their job to look out for what all employee do. So on 05/27/2015, I was working and my husband had came and order some food. I gave him a cup, he didn't pay for it but I was getting off - I only had 15 minutes left. So I decide to say I'll pay for it when I get off work, so the hiring manager called me to the back and fired me on the spot. I understand it's a job that they have to do but I could have at least got write up for it - he just fired me. This Burger King is all messed up. I'm mad as hell. 32nd and McDowell Burger King is mean as hell.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2015

    Location: 1800 Stirling Road Dania, FL 33004 #4511. I came in to place my very simple order and the cashier acted as if she were deaf which irritated me. I had to repeat myself several times with every simple request. As I waited for my smoothie, the flies began hitting my face repeatedly, further agitating me. When I finally got the smoothie, it wasn't thoroughly mixed and it had smoothie all on the side of the cup. Looking very unappetizing and unappealing. Furthermore, I ordered a medium, it looked small.

    I was afraid to consume anything coming from the restaurant at this point, since the flies way out numbered the employees. When I asked for a refund because of the flies, there was no apology or any sort of compassion shown for the inconvenience by the cashier or the manager that gave the refund. It was an attitude of disdain. It was like, "Oh well." As if to say, well whatever, it was JUST $3.39 anyway. And as a matter of fact, when the cashier called the manager up to the front she said, verbatim: "Oh, I need a void and it's no rush, you can come whenever you're ready." As if to say my [the customer]'s time didn't matter and was unimportant. I could just wait until "whenever (he) was ready".

    Thankfully though, he did come right away but he was extremely unapologetic as well and downright blase about the whole thing. They tried to make me feel as 'unquality' as their customer service, hygiene, fly population, and product presentation. It is quite unfortunate because I used to customarily enjoy hamburgers and a plethora of other products for me and my rather large and growing family from other Burger Kings. However, this experience has thwarted my interest in dining at any and all Burger Kings. It made me want to pass the word to my family, friends, Twitter, Facebook and such like.

    However, I decided to first take this survey and give the higher ups an opportunity to rectify the matter, as I am quite aware that this one store can't possibly embody the quality practices of all BK's. Thanks to my open-mindedness and objective nature, I have decided at this time to simply report and make the higher ups aware that this store #4511 is greatly tarnishing the standard of all around quality I had previously known Burger Kings to have. I am a writer by trade, college-educated, so I am more than aware of my capabilities. However, as I've stated, I've chosen to give the opportunity to rectify this matter by informing the higher ups.

    I trust this matter will be resolved in a most expeditious fashion as I have taken out valuable time to be thorough in my complaint. And quite frankly, these flies are a real cause of concern health-wise to customers left unaware that actually purchase and consume from this location. It is my civic duty to let you know that it is only a matter of time before someone gets sick from eating fly droppings. Something has to be done quickly.

    And the complacency with which the matter was handled at the store, assures me that management and this cashier are not the ones suitable for the job of proactively finding resolutions to resolve the problem on their own. They seemed quite uninterested in being there, and quite frankly entertained by my blatant disgust, as if it were a break in the monotony they feel working there. Totally not exemplary of Burger King's usual standard I'm sure. Signed, Conscientious Consumer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2015

    On various different occasions I've patronized this particular Burger King restaurant in my home town of Defiance, Ohio. Many of these occasions I've had them forget a sandwich out salad maybe an order of fries or a drink... These all are very annoying occurrences but we usually chalk it up to normal fast food inaccuracy.

    However after many years of regular patronage of this particular BK I stopped in with my two sons on our way to school in the morning (I work second shift) and we left early to get some Croissan'wichs. Unfortunately after ordering I realized I forgot my wallet in my work car. When I asked to be allowed to bring them back the money they refused to help me out. So I had to take my boys to school hungry because they couldn't trust a regular customer for thirty minutes over fifteen dollars worth of food?!

    I even offered my iPod or Samsung note 4 for collateral so the boys didn't have to go without their breakfast. If I was from out of town I could understand their reluctance to help out but I guesstimate that I spend $1500 or more a year at this restaurant and these employees recognize me as a normal good customer.

    The assistant manager ** who is normally very helpful was not sympathetic to my situation and when I called back to voice my displeasure with how they handled one of their regular customers she was short, cut me off, and then hung up on me. When I called back she was even more rude and then threatened to call the police if I called back!

    Shocked to say the least I never yelled or used bad language I just attempted to explain how inconvenient it was and express my disappointment in the way things were handled and I was threatened with the police? Bad customer relations. Terrible management policy and practice if you asked me. I went to another Burger King in a neighboring town and bought some food and even though I had the money asked the same question to the assistant manager.

    They said "Well we really aren't supposed to but we understand. Yes you can run and bring back the money. We trust you!" At least some management at select food places and businesses still understand the value of a good customer and I applaud you folks who still get it and treat people fairly. Now I will be avoiding our unfriendly neighbourhood BK in Defiance, Ohio. Way to go!

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    Customer ServiceSales & MarketingStaff

    Reviewed May 25, 2015

    I believe in Burger King's "we'LL do it your way" but when I go thru the drive thru there is this one girl who always gets my order wrong. I asked for someone else to take my order and the manager being the ** that he always is wanted to force me to park my car and come inside to resolve the problem. I stated all I want is my order correct and he would not prepare my order unless I came inside when I was in a hurry. I had 2 cars in front of me and one in back I was unable to get out of the drive thru so I will never eat there again since I ate there every day for the last 6 months. Never again.

    They only care about their getting food out and that is all and one person said that Burger King is not a store to go to because they will now most likely spit in my food as they have youtube people actually doing nasty things to the customers that filed complaints or they DID not like. So, if you want to go to a Burger King be ready that someone could screw up your food. I asked for my fries to be well done and last time I went there I caught them giving me regular fries and I handed back the bag and said "you need to make them well well well well done" and she handed back the bag and told me she would make another fry well well well well done and she went over to the manager who just put another back of regular fries in a bag and gave it to me like he DID not care and while I waited for this regular fry my sandwiches became cold.

    This is a company that does not care about their customer service or they would not put people in management who act in this manner. Customer service to this manager is "** everyone I am not paid enough to care." Well, I cared now I don't either. I went to subway and got a wonderful 6 inch sub and there I can be assured that if I file a complaint I will not have to worry about a problem of the people doing something disgusting to my food. I know that I allowed this to occur over 10 times and never filed a complaint but now after so many times with the same girl and manager it's time that they are put on notice and fired by the Burger King corporation before they get yelped and there are complaints so many that they will lose customers and start closing stores.

    I only have one Burger King in my city so it's not like I can go to another one. The Payson Arizona store has some good people in it but the girl and the manager need to be removed before all the tourist start coming. I am planning to notify people with a sign in front of burger king informing potential customers that are coming to Burger King they have failed in their advertisement that they will do our way, not how the manager feels, get the food out even if the chicken sandwich is not cooked properly or if the burgers are raw. They just don't care about their customers because most of them are tourist and they usually forget their bad experience by the next time they come up to Payson to party and find themselves getting another bad experience.

    I do not believe they care. If they DID they would contact me and resolve this problem but to force me to wait in the drive thru then come in and get my order. That is just plain stupid which now I can say Burger King is stupid for forcing this kind of action from their management team. I am now happy that Subway cares about their customers. They want an order number when after all this I just drove off to Subway. They all know me at the Burger King. I have the worlds smallest dogs called australian dwarf terriers and they are always in the car with me and I went to burger king every day for the last six months so everyone at the Payson Arizona Burger King knows who I am because they all love my dogs.

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    Reviewed May 25, 2015

    Burger King-West Orange NJ - This is the second time I have been charged for something that I ordered but did not receive. Unfortunately I did not find out until I got home. I do not live in the same town and the gas alone is not worth going back so I get in contact with the owner and he refuses to refund my credit card. Why? I have my receipt, why is it ok to keep my money? Both times he has offered to make it up for me by offering a free meal which is nice but I hardly ever eat at Burger King - maybe 2-3 times a year because the food always bothers my stomach. I don't even know if it's legal to not return the money I was over-charged but it is definitely fishy that this has happened to me twice when I don't go there very often. I wonder if this is a reoccurring theme with them.

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    Reviewed May 24, 2015

    I never have stomach problems after eating Burger King, but since eating here recently at the Gilbert and southern location in Mesa AZ my stomach has experienced a passing of foul discomfort! I had a bad feeling about the situation, so after the first passing of a couple doubles I chose the redemption method. To my dismay and clear bowl’s disliking, the second passing couldn't happen soon enough. Now I'm shooting a triple double with the BK'S on my backside! No resolution needed because I'm heading back to Wendy.

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    Reviewed May 21, 2015

    Been to the Ross location now 2 times. Ordered 2 whoppers both times with no onions as I'm highly allergic to them but they don't seem to acknowledge my order. I'm glad I checked it before I took a bite and would have ended up in the ER or hospitalized.

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    Customer ServiceStaff

    Reviewed May 18, 2015

    **, the manager is very rude. A new store manager took over to help them get back on their feet, but he hasn't seemed to grow the balls to fire the real problem. I've complained numerous times about them messing up my order. ** has helped me about 90% of the time at the drive thru and EVERY TIME it's been wrong. He always has an excuse too, a bad one. One that better management would fix.

    He appears high on marijuana every time my husband and I go in there. He smiles and laughs at complaints. He helped me again today and put some soggy nasty thing on my hamburger. He's ruthless. Probably spits on my burgers. The meal I got today was my FREE meal his manager gave me for him messing up our order last time. And the free meal was still messed up. When I tell friends the stories, they usually say "are you talking about the BK off 82nd by the Clackamas mall... That's horrible that they're that well known for screwing people's orders up and ** in particular being so mean to people.

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    Staff

    Reviewed May 12, 2015

    My husband and I decided to go to BK since we hadn't been in a while. We waited in line after ordering and getting our food behind another vehicle waiting on their food still. Mind you we were trapped between people waiting for food and people already served like us. Not only did the not have the new special we ordered (chicken teriyaki) and wouldn't have it till they were out of chicken fries??? Really but it was on the menu board! Overall it was terrible and I would not recommend anyone I know to eat there! I wasted $10.00 of my hard earned money! Bad all the way around experience!!

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    Staff

    Reviewed May 12, 2015

    I took a visit to Burger King or Hungry Jack's as we call it here (I live in Australia). And I went to the one in Parramatta. When I went to go to the loo I saw how disgusting the toilets were and how dirty they were. My mum complained about the same thing in the other bathroom. Honestly all the other Burger Kings and their toilets were clean all the time but here it was just nasty and dirty. It doesn't even look like the staff even bother to clean them. I wanted to go the counter and make a complaint but my mum said I shouldn't. I'm guessing because we would have gotten kicked out. And to this day the image of the dirty smelly toilets haunts me. I think I'm ready to make a complaint to the health industry and tell them to close down the store. And I heard bad stories about Chuck E. Cheese's being dirty.

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    Punctuality & Speed

    Reviewed May 12, 2015

    Okay so I currently work at Burger King and they don't have me out on schedule at all. I worked three days and they haven't put me on schedule since then. Not sure what steps I should take. I plan on going to corporate and if they don't do anything I will get a lawyer. Any suggestions?

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    PriceStaff

    Reviewed May 5, 2015

    Be careful when ordering a "meal" off the meal menu at Burger King as you may be an unsuspecting victim of the secret upsell. Twice, I have gone through the drive-thru in the last six months and order one of the meals off the menu. Both times, I was asked if I wanted "a medium or a large". Suspicious that I was not offered the "small" option, I asked what size would I get for the price posted on the sign. I was told that I would get a small.

    When I asked why "small" was not included in the options that were given to me by the employee (just medium or large), I was told by the employee that he use to ask if the customer wanted "a small, medium or large" but Corporate now required employees to say only "do you want a medium or large" without disclosing to the customer that by ordering a medium or large, he/she would be upgrading his/her order to a larger, more costly meal than the one posted on the sign. Thus, unsuspecting customers choosing from the only two options offered by the Burger King employee could be unknowingly upgrading and purchasing a higher priced meal.

    One other note, if you want ketchup at Burger King, you must ask for it. It is not included in the bag and the employees will not ask if you want it - I suspect that it is also another corporate policy.

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    Customer ServiceStaff

    Reviewed May 1, 2015

    Went to BK and spend over 16.00 and we went through drive window and sandwiches were grills and we got our food and came home - everything was wrong. Call down there and talk to manager and he was going to replace my order by putting my name on the list. Well I return back to BK to get the replacement and my name wasn't on the list, so the manager said he couldn't give me anything because my name wasn't on the list. So I order food anyway and spend another 16.00 and food still wasn't right and I think BK needs to refund my money because of the poor customer service you all give and the customer service number no one ever pick up to talk to you and I don't have any receipt. But hey you talk to the manager that was working on Saturday the 25th around 3:30 pm - your attention to the matter will be appreciated.

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    Reviewed May 1, 2015

    Bad quality tomatoes. Gross.

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    Customer ServiceStaff

    Reviewed April 28, 2015

    The manager at the Falmouth BK allows his employees to swear and yell at paying customers. God forbid you point out that you are overcharged for something. The young wanna be hoodlum at the window is praised by his meathead manager for being rude to the people that pay for you to be able to afford these wise ass little punks. I’m not sure why I torture myself by going to this place still. I've had food poison from their food 6 times in the last 8 years. Twice last month alone....

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    PriceStaff

    Reviewed April 21, 2015

    After 6 years of purposely avoiding any Burger King due to lack of quality product and inability to properly make menu items, I for some reason decided to give them another chance. NEVER AGAIN. As I approached the drive-thru menu board the first thing I noticed were the prices and all I can say is WOW, I have never seen such ridiculous prices for fast food. A Whopper value meal priced at $12 is no "value", this is absurd as well as all the prices for their so-called "value" meal deals. The lowest priced meal was still $2.50 more expensive than McDonalds most expensive value meal. Too many corporate fat cats wanting more and more money for themselves without any regard to the business or its employees.

    Soon Burger King will be a thing of the past and they have no one to blame but all their corporate big wigs who will then try to acquire employment with another corporation, and slowly exfoliate any monetary gain from the corporation to be able to grow and succeed and keep up in a changing economy and then that corporation too will cease to exist. BOYCOTT BURGER KING FOR LIFE. We the public do not need this merchant parasite. We as individuals are solely held responsible for what we do to others that significantly impact others, so why aren't corporations required to uphold the same standards as we as individuals are? If within 3-5 years we see all the BK's close forever then we'll know there is some justice still left in the world.

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    Reviewed April 21, 2015

    Burger King Cortana Mall La - Dirty place!!! We waited 25 minutes to be serve!!! You couldn't find a Manager!! When she decided to appear she was also dirty!!! We will never step inside a Burger King again.

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    Customer ServiceStaff

    Reviewed April 14, 2015

    On a recent trip while waiting in the lobby I overheard the drive thru say to a customer, “No you ordered whoppers” and the customer stated, “No I asked for whopper jrs” and that's when the manager came from around the corner and stated, “No I heard you order whoppers. Are you going to pay for this order or WHAT?” Their response was, “No that isn't what I asked for.” The window was slammed shut and then heard them say, “It’s always those old white people” and the person making the food said “Yes it’s always them ** white people being white.”

    I left fearing of racial retaliation. Me and my family frequented the location in Thornburg, va once or twice a month before it was closed for health code violations and wondered why anyone would allow their employees to treat customers like livestock and not like valued customers. I guess the thinking must be eventually they will be taken over by a company that shows racial equality in their employees as well as their customers.

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    Punctuality & Speed

    Reviewed April 14, 2015

    I had a Caesar grilled chicken salad & the chicken was like eating cardboard. You use to have it in the bag and the customer put it on the salad the chicken was moist. There is no flavor in the chicken. The salad was so blaa. I wish I would have not eaten. Please get back the other version of the salad and chicken back in the bag. P.s. the drive up in Beresford SD sucks also. They are so slow!!

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    Customer ServicePriceStaff

    Reviewed April 4, 2015

    This Burger King, which was even more of a disaster than most of our local BKs, all of which seem to be plagued by problems - was recently remodeled. I was hoping that the management would finally take some action to clean up the place (figuratively and literally). The other day I went in and was accosted by a panhandler. He wasn't threatening by any means, but it's off-putting (as was the homeless guy's bike outside - a different homeless guy, btw). A little old lady was waiting to give her order (in the proper spot) and she was ignored because the counter girl wanted to wait on a later arrival, a buff dude who was NOT in the proper place (the little old lady spoke up for herself, so she was waited on first - but not without a bit of eye-rolling 'tude from the staff member).

    I had ordered a chocolate sundae and a burger kids' meal with the kids' soda, plus a rodeo burger. When they called me (after I got a dollar for the panhandler to get "coffee at the shelter") on the tray was a chocolate sundae PIE and Capri Sun. The girl was telling me the Capri Sun came with the meal and I told her I already had my drink (turns out the counter girl had hit the "Capri Sun" tab). She had also hit the "pie" tab, and had to be called over to take back the Capri Sun (the other girl kept trying to tell me it came with the meal) and to verify that I hadn't wanted the sundae pie, but the sundae.

    None of this seemed bad to me, until, when she finally got it, she asked if I wanted "more syrup" on the sundae. I couldn't figure out why and she said, "to make up for the price difference" - as the pie cost 50 cents more. I was amazed. "I don't think fifty cents worth of syrup is going to do it," I replied. So that was it. I don't know if she made the sundae bigger or not (I never got one there before) but judging from the dish size, no - and at any rate I didn't want a big sundae. I wanted my 50 cents back. Whoever heard of a place not refunding money in that instance?

    Then when eating I found out my rodeo burger was a rodeo chicken sandwich. By then I knew I would call BK instead of pointing it out, as the staff was none too happy about the pie incident. I did call their hotline and spoke to someone named **, very nice, who apologized and said she would send a report to corporate and did I want the manager to call me? Because I am on my town's economic development commission and I would like to see this place do better, I said "yes." Of course no one has called yet, and hey, **, what about my fifty cents? Could you have offered me some coupons or something??? Really amazed that Burger Kings are still going around here. They are empty while McDonald's restaurants, near them, are busy. Orders are always wrong, staffers seem particularly dim, and there are always problems with registers, drink machines, etc.

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    Staff

    Reviewed April 3, 2015

    I went to the BK on Manchester Rd in Ellisville, MO. The service was friendly but the food was terrible. Whatever the time limit is on their chicken fries needs to be about 4 hours less. The onion rings were also cold which of course, old and cold fast food is really bad. I might as well have been eating deep fried tire. We ordered no onions on the burger and the wrapper even said no onions but of course it had onions. I bet if these people's paychecks were incorrect, they would take issue. Nothing like wasting $20 on cold, nasty, incorrect fast food and then taking it home for your family to enjoy. I am real popular with my wife and kid right now. Thanks Burger King, and you wonder why that was the first time I had been back in several months and why your restaurant is always empty AND why people would rather have McDonald's screw their order up ever time.

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    Staff

    Reviewed March 30, 2015

    I ordered a Whopper w/cheese, coke and fries! Upon consuming 75% of Whopper, I see a green beetle in the sandwich. I returned to BK in Succasunna NJ and cashier laughed at situation! Manager said to get me another Whopper where I declined and demanded a refund, but no apology was ever offered, just blank stares from employees.

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    Staff

    Reviewed March 28, 2015

    I went to Burger King in Watauga Texas with my young children 3/27 at 2:00 PM. Upon entering the play area there were two managers reprimanding a young employee. Criticizing her and getting very hostile without any care my children were around.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 27, 2015

    Placed a order on 3-27-15. When I got home I didn't have the fries I ordered, so I called and told the girl whom said she was the manager and very rude, she said "come and get them." I sent my husband all the way back, he said the girl was real nasty and rude. If this was a manager, maybe they need a little lesson on politeness. Best advertisement is by mouth you know. Will never go to Burger King in Sandusky, Michigan again.

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    Reviewed March 26, 2015

    I normally go to Burger King for the milkshake. I really like Burger King's milkshakes because of the whip cream. Recently the whip cream topping has been changed to a new brand. The whipped cream was what set your milkshake apart from the competitors. I am very dissatisfied with the new brand. Hopefully my opinion matters.

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    Reviewed March 25, 2015

    Normally I never have any problems with Burger King, but this is the 2nd time with their sandwiches. It was just that the lettuce was really soggy and almost rubbery to me. Like it was reheated and it absolutely should not have been like that. My boyfriend also ordered his A1 Ultimate Bacon Cheeseburger and it was absolutely sloppy. I never have a problem with Burger King but this one in particular didn't really serve what I paid for.

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    Staff

    Reviewed March 21, 2015

    On March 20th 2015 at approximately 5:15 pm during a snow storm, my daughter and I stopped in the Cherry Hill store (F6041) at 1445 Brace Road. We were the only customers in the store other than 3 young males who were leaving as we walked in. They were 3 people behind the counter. One was obviously the manager (dirty shirt and tie), the young counter girl and a scruffy, filthy looking male non-employee (no BK uniform). We stood at the counter for quite awhile without any one acknowledging us. The 2 "employees" seemed more worried about what Scruffy was buying than even looking in our direction, let alone saying anything to us. We had just finished a long day and were making our way home during rush hour in a large snow storm and just wanted something quick to take home.

    After being ignored for several minutes I loudly stated that we would wait just one more minute and then leave. No one made a move or even looked at us. After the minute was over, we turned and left the store. No one said anything to us, tried to help us or even acknowledged that we existed. The counter girl was heard saying something like "I don't know why they're leaving" as we walked out, but no one said anything to us still or tried to stop us from leaving. This treatment was purposeful, unprofessional and inexcusable. I was completely displeased with this ignorant treatment and will never step foot in this restaurant again, and will cause a complete boycott of all Burger King restaurants. We then went down the road to a competitive fast food restaurant and received excellent service.

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    Customer ServiceStaff

    Reviewed March 17, 2015

    The BK in winston-salem NC have the most unfair and racist district manager named **...He doesn't care about anyone just the money. Plus I called him about a complaint and he never called me back...I lost my wages, and it's slander of my name and it's racial profiling.

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    Reviewed March 15, 2015

    Went to burger king, ordered a double cheese burger, starting eating my sandwich and in between the two meats was a yellow tag from the morning tag for timing how long food stayed hot or something. It had 9am on it.

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    Price

    Reviewed March 11, 2015

    I went to Burger King located on 11th Ave and B street San Diego, California, Downtown around 3:30 PM. I requested a cup of water then I was questioned about if I have buy something. I told them no yet. Then they told me is gonna cost me dollar for the cup of water.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2015

    I'm w/ ** to Burger King, in south Elgin to purchase food for me and my family, and I placed my order to go, and when they called my order I went to get it, and it wasn't in bags. It was for me to dine in there, and I said to the lady I said to go, and she told me "no you didn't it was for here" with the baddest attitude ever and I said "why are you giving me an attitude just because I told you that I said to go?" And she said "excuse me, you know I can refuse your order right" and I said "you know what then refuse it" and she did. She gave me cash back, and I was already getting aggravated that I told my son to grab it while I was looking around for the corporate number.

    And so I left and went to another Burger King on Randall rd, and order the same thing, and I said to my son, give me the change that they gave you at the other Burger King cause it was the same amount that it was over there and then that's when we both realized that we had 6 dollars less. And that's when I called to speak to a supervisor and I asked him if they can balance her drawer cause she had short changed me 6 dollars, and he said "ok but how do I know that you didn't take it?" And I was, "well check your cameras and you will see" but neither of them were nice or apologetic. I am never ever going back there again.

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    Customer ServiceStaff

    Reviewed March 4, 2015

    I went to Burger King located at 3001 Montopolis Dr, Austin, TX 78741 to order some food. I pulled up to the drive thru menu to place my order for a number 8 with cheese. Yet this Burger King employee taking orders assumed (instead of listening attentively) that I requested an iced tea. Then instead of allowing me to explain what I actually requested this employee just told me, "Ok sir pull up to the second window" without trying to get my order correct. So I decided that I would go inside of the restaurant to place a complaint with the manager (**) because I did not have time to repeat my order over several times. Let me add that on a few sporadic occasions in the past I had this same issue with poor customer service at this particular Burger King. I also had to place a few complaints in that I assume ** was aware of.

    Moving on with the story, ** became very evasive towards my complaint. I always thought that in customer service a restaurant manager was supposed to show empathy and listen to a complaint rather than disputing it. ** then told me in a very condescending way to leave what she claimed to be her establishment. Wait a minute her establishment as if she is the owner of the entire Burger King franchise? I replied by telling her that she was not the owner of the entire Burger King franchise loud enough for her to hear me as she stood back in a defensive manner. Then I asked for her name so that I could complain about her conduct. While standing back in her defensive manner, ** told me again to leave her establishment in a condescending manner. Once again before leaving I asked for her name. Finally she told me that ** was her name and that she was going to call the police. So I began to leave at that point ok.

    ** was aware of my intentions to place in a complaint on her. That is when ** decided to follow me outside to get my license plate number in order to report me to the police. Why would that be so necessary when there was never any threats, assault, vandalism, or vulgar language used? Yes I made previous stops at this particular Burger King but the only issue was to address poor customer service. I had no interest in dealing with ** personally outside of my complaints regarding the poor quality of service where she so-called managed. Continuing with the story there was a female off-duty officer who happened to be there after the incident with **. This officer asked for my side of the story. After telling her she asked for my I.D. She then advised me to wait until the officer that ** called arrived. I complied and waited.

    After the other officer pulled up he got my side of the story. This officer then told me to wait while he got **'s side of the story and not to interrupt. With that I also was compliant. I overheard ** deceitfully telling this officer how I was in some manner harassing her place of business and causing problems where she worked (Due to prior complaints regarding poor customer service) yet ** wanted to play the victim role instead of truthfully explaining my previous visits to that Burger King. ** then had a criminal trespass placed against me just because I had made these previous complaints (that ** claimed to be harassment) where she worked. I'll assume that she was attempting to save face prior to me being able to place my complaint in on her. Other than that I feel that her actions were too over the top and disrespectful towards me as a customer.

    This is a practice of bigotry... This manager named ** does not seem to be well-rounded enough with interpersonal and customer service skills to be in the customer service field. She should be fired in my opinion and placed on some type of psych medication. I'll advise anybody in the Austin Location to avoid the Burger King located at the 3001 Montopolis.

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    Customer ServiceStaff

    Reviewed March 3, 2015

    Ordered online for delivery at 9. I call back at 9:45 wondering where my FD was. The manager says needs a confirmation #. I tell her ok so I hang up and call back with it. She then says, "Oh sorry. It's now 10. I can't deliver anymore." Top it off she charged me twice.

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    Staff

    Reviewed March 3, 2015

    I went to Burger King about a week ago to get the two mix or match sandwich for $5.00 and when I tried to order at the drive through the lady said there was only one choice and it wasn't the burger I was wanting so I drove off, and two days ago I went back wanting two fish sandwich which was on special for $5.00 and I drove up at the drive through and ordered and the lady said, "Sorry we are out of fish" so I drove off again. "Dissatisfied Again" and will probably not ever go back!!

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    Customer ServiceStaff

    Reviewed Feb. 28, 2015

    On Monday Feb 16 I visited the Burger King at 2222 South Semoran Blvd In Orlando Florida. I was there around 2pm and waited 15 minutes while being the only one on line. The asst Manager was doing all the work and when I told him that I thought the service was poor, he responded by saying "I don't care and if you have a complaint tell someone else, like the Manager". I was contacted a few days later after my complaint to their Corp office by a Manager from another store and told "Sorry let me make it to you by offering you a free meal." When I went back to get my free meal, I was mistreated by that very same Asst manager, insulted me again with my wife present and she noticed that a man with a criminal record working there. The owner never contacted me or cared. I think no one should ever go there. Their service is the worst I ever seen in 45 years.

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    Reviewed Feb. 27, 2015

    The nuggets taste so terrible my grown daughters threw, there's in the trash. Burger King food is just plain nasty...straight up close all of them.

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    Price

    Reviewed Feb. 25, 2015

    Went to drive up window ordered double whopper, she asked if I wanted cheese and bacon, I asked if it came with it since it's shown with it. She said yes price was 5.39 + tax shown, she tells me it will be 8.51 at the window. I am thinking she gave me a meal even though I asked for just the sandwich. When I go up to pay I ask about the price difference and was told the price goes up faster than they can change them, needless to say I won't be going back again. Go to Carl Jr and get a double western with bacon for 5.17 with tax and no surprise. They didn't give me a receipt so I can't put in that # there on 9000s and about 1700w Sandy UT 84070.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2015

    I refuse to come back to the Burger King on 53 & Biscayne. The person that was running drive thru, she was sweet but the manager it's very damn rude. My food was cold. I ask for it off the boiler & I notice it was put in the microwave. I had to go to the doctor. I don't want this to happen to anyone else. The manager was a guy & he’s rude. I want him to be gone.

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    Punctuality & Speed

    Reviewed Feb. 17, 2015

    Just ordered my food thru the drive thru, got it fast and fresh. Was wonderful. I don't usual leave feedback about places like this, but felt like I should.

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    Reviewed Feb. 15, 2015

    In Wauchula Florida the workers at the windows are forced by their boss to walk outside to get customers' money and bring out their food to the drive thru line to "save time." I'm not sure about everyone else, but I'd rather wait an extra 5 minutes than see a person have to walk outside in the cold/rain (which on this day it was doing both.) I really don't like this rule. I don't think it's safe either, to be walking around moving vehicles just to save a couple minutes. PLEASE stand up for your workers!!

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    Customer ServiceStaff

    Reviewed Feb. 14, 2015

    I've eaten at this spot (Dobson, NC) for years. They've recently been employing younger staff because the older staff were infinitely more polite, RESPECTFUL, and mature. If ever I had an issue, all I had to do was call or show up and they'd compensate me adequately to ensure my satisfaction. That being said...this staff is run by high school kids who apparently take the fact that you're unsatisfied personally. For instance, today I came in because my food was cold two days ago and their listed number is A FAX number. She told me she could only give me 50% off unless I called, in which case I would be comped. She gave me the wrong number for the store right there in my face so I GUESSED the number was one digit different from their fax number and was right. It is 336-386-4031. I walked outside, called, and she took my name down so I proceed through the drive-through for my two fresh combos.

    With the ** attitude, she tells me to pull around and doesn't ask me about drinks or combo sizes, so I assumed she could read my mind - which was of course the only logical explanation other than simply not caring. I wait and see them all constantly looking over at me through the window like they're plotting some kind of vengeance for my heinous deed and finally the young Hispanic girl gives me fresh food. The window opens and she rolls her eyes and spouts rudely, "Here!" and slams the window. I sit politely waiting for her to hand me drinks and when she finally is forced to confront me for the sake of moving the line, I say, "I'll just take two small Dr. Peppers" smiling AND SHE CHARGES ME!

    I looked at her in disbelief and asked, "Aren't drinks supposed to come with the combo?" and she replies, "Well was there anything wrong with your drinks?" And jokingly I reply, "they were cold too". I pay for the drinks and am EAGERLY waiting until Burger King Customer Relations opens tomorrow so I can repay their apathy for customer satisfaction in kind. I get home and it's two plain double whoppers without cheese with small fries. Not what I ordered the first time and if she'd asked, she would know.

    Ladies and gentlemen, what I am about to do to that store and staff is the sole reason you don't piss off customers or allow your staff to because the young white woman manager backed her up the whole way. Prepare to see this review on every outlet available to me. I'm calling back to have a chat and record the conversation. In summation, don't bother with this store unless somehow Burger King Corporate restores it to it's once former glory. Good Day. Btw I didn't GET a receipt.

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    Customer Service

    Reviewed Feb. 9, 2015

    On Thursday Feb 5th I went to your Burger King in Carlisle. When I got off work I pulled in through the Drive thru at 10:30 pm. I waited for a few minutes, noticed that no one was going to respond. Pulled up to the side window to where a young lady was away from the Window, telling me that they were closed. I thought the hours were from 6:00 am to 11:00 pm, was not happy at all. So while you were closed I guess Your People Want to give the business to McDonalds.This wasn't the first time. I guess you have lost my business as well as others. Thanks.

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    CoverageStaff

    Reviewed Feb. 7, 2015

    Page Burger King was so filthy! There was some sort of yellow liquid in the lobby, bathrooms smelled like sewer, tables had food caked on them, the drink dispenser had dirty napkins shoved in the grates, and very old soda syrup all over it. The employee handling our meal was not dressed to impress and was touching everything with filthy grease covered gloves. Counters were dirty. Couldn't finish my food at the establishment.

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    Reviewed Feb. 4, 2015

    I am so fed up with Burger Kings in the Milwaukee WI area closing before the hour they suppose to close. If Burger King hour are 8 pm closing why are they closing the dining room at 7 pm and locking the doors from paying customers?

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    Reviewed Jan. 27, 2015

    Burger King in miami fl on biscayne and 54th st was a nightmare. I discovered roaches in my coffee and pulled a panel back to discover a major roach infestation.. Don't eat at Burger King. Consumer health alert.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 25, 2015

    I've worked at Burger King for a short while. And recently I went to call off because I have legal matters to deal with in the morning, and I couldn't stay until midnight to close and then wake up at 5 in the morning. I'm just not forcing myself to do it. I offered to bring in my paper showing that I HAD to be there in the morning and my manager told me I was not only NOT ALLOWED to call off, but I also had to call someone to cover my shift since I wanted to not write it down. I didn't even know we had something to write down that I needed a day off? No one ever told me.

    I'm sick of Burger King. My managers are rude and they don't do their jobs. Why should I even bother coming into work. When I NEED a day off, they REFUSE to give it to me! This is the second time this has happened. And I know another girl that works there that calls off all the time and leaves early and uses her pregnancy as an excuse. Why is it okay to treat one employee like that and treat another so bad?

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    Staff

    Reviewed Jan. 21, 2015

    I have been a huge Burger King fan for over 8 years now but after yesterday, I doubt I would ever go back into Burger King, ever. I walked into Burger King right next to Plaza Castilla Street, Bravo Murillo 337 for a burger shot (cheap fast small one). I didn't have time since my next class was in 15 mins. "1 Euro burger please," I asked. (His name was **), Dominican from his accent. He asked, “You having it here or to go?'' I said I was having it here. He takes my money to talk to another client... 2 mins later, "Sorry, is it to go or are you having it here?" I said again, "I'm having it here..."

    5 mins. later dude comes back with my burger in a bag to go. I literally say, ”What the **" in Spanish. Then he says, "Don’t insult me, I am a Christian! I can make 500 mistakes if I want to." To my shock I realized I was talking to a guy who didn't have a clue. I said, "Dude, 1. I didn't insult you 2. I'm swearing at your incompetence 3. We are in Spain. You all swear in front of your kids right up until public television." He keeps on going "I am a child of God and we don't insult people." "I suggest you leave," he said. I did just that then walked into McDonalds.

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    Reviewed Jan. 20, 2015

    One day I went to Burger King and as I got my cup from the cashier I served myself some Dr Pepper. And as I took a drink a roach went into my mouth and I spit it out and told the cashier. I will never eat at Burger King again in my life.

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    Customer Service

    Reviewed Jan. 17, 2015

    I ordered a large onion ring that had 10 rings and the rest of the container was filled with French fries. Also I ordered 2 pieces of bacon on my burger and only got 1/4 of a piece of bacon. When I tried to call the store they took the phone off the hook without even saying "hello" and left me there listening to them laugh and joke with each other for 10 minutes until I hung up. I contacted customer services after speaking with the management of the Burger King in Salem, Oregon (store #8658) on December 26th 2014. Customer service told me the owner would contact me within three days. 10 days later I called customer service back again to let them know I had not heard from anyone. They apologize and said someone would contact me within three days. Today is January 16th 2015, I still have not heard from anyone.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2015

    On 01/14/2015 between 2:45pm and 3:15 pm at 128 Tremont Street Boston, Ma 02108 My brother who is handicap born with Cerebral Palsy disorder, went to order a special deal buy one whopper and get one free. After he finished his meal he went to use the restroom, it was locked. He found a manager or supervisor by the name **, who he said asked if he can use the restroom. She asked him "did you eat here?" He told her yes. She wanted to see the receipt. My brother who walks with a cane, has a dropped foot, who has some speech impaired told ** that he didn't have it. She told him she need the receipt, because she didn't believe he ate there.

    My cripple brother walked back to where he ate, digged in the trash and found the receipt, went back to ** to show her the receipt. He said ** told him, she didn't believe that. That receipt was his and she denied him using the restroom. My brother said a customer who was standing next to him told ** that was wrong of her for not letting a handicap person use the restroom. I called ** and ask ** how can a manager, human being, can be so cruel to a helpless person. You know what ** said to me, that Burger King do not have a sign stating they should let handicap people use the restroom.

    My name is Francine **. I was so anger at her response I literally said some mean things to her to let her know how it felt to be mean to someone. Now if this is the kind of service Burger King have, I will make sure that Channel 5 News to a copy of this, NAACP get a copy of this, Discrimination Act will get a copy of this and the Better Business Bureau will get a copy of this. I'm very upset about this.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2015

    Jan. 14, 2015, went to BK on 128 Tremont Street, Boston MA 02108. Ordered food around 3:00 pm, order the special buy one whopper and get 1 free. After finishing my food I walked over the restroom it was locked, found the manager **. Asked ** if I can use the bathroom, she ask if I ate there. Told her, "Yes." ** asked for the receipt. Didn't have it. Had to go back in the trash to get it, found it, look for ** to show her and she still refused me of using the restroom, said I had found the receipt on the table. .

    Another gentlemen was there and told ** she was wrong for doing that to a handicap person. ** said, "We don't have signs up stating we have to allow handicap people use the bathroom," and I told ** she will be hearing back from my attorney....I will be going to the press with this and also contacting the NAACP in my town, also waiting for Burger Kind corp. to call me back which I know they won't.

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    Staff

    Reviewed Jan. 5, 2015

    The girl took my order on Sunday the 4th 2015 at 8:30 pm. When we went to pay she told to wait the trees. Then the 3 girls laughing and making gestures to make the line again. My husband got upset told them to take the order to us. He got upset we left. Last time I go to burger king again juncos Puerto Rico. The worst service I seen. They wait near the trees.

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    Staff

    Reviewed Jan. 2, 2015

    I took my young children to Brunswick GA Burger King on Golden Isle parkway and the clerk was missing teeth and had scabs on her arms with dried blood surrounding them. She touched our cups and food packages. We then have to touch the same buttons on the new soda dispenser as everyone else then eat our fries with NO opportunity to use hand sanitizer. The fries were old, the food poor, and staff was loitering in the restaurant area visiting and eating. I'll never go back! Gross! I hope she didn't give us a disease!

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    Reviewed Dec. 28, 2014

    Burger King fries taste like **. End of story.

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    Coverage

    Reviewed Dec. 28, 2014

    I hurt myself on a bag of trash in Burger King lot on 12-14-2014 and no help at all from burger King. They keep tell me they investigate it but I don't know what take two week. I don't have insurance to go to any doctor, and my ankle hurt, and now my back hurt. I don't know what to do.

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    Staff

    Reviewed Dec. 21, 2014

    How can people work there at Burger King and has the flu and making the food. I would be afraid to eat there because of the germs to me. I think they need to tell them they can't work and have to shut down to spray for the germs. Hell, look at the school shutting down because of it. I'm not going back to there, the one on friendship rd. in Buford Georgia.

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    Punctuality & SpeedStaff

    Reviewed Nov. 24, 2014

    Around 10 or 10:30 am, date 11/19/14, I had the worst experience I ever had from a fast food Burger King restaurant. My husband bought me a ham, egg & cheese croissandwich. He and I were really looking forward to a quick good meal which we had eaten from Burger King before from East Orange, NJ. My husband finished his Croissandwich and I had almost finished mine. Lo & Behold I bit something hard! I quickly spit it out. (Writing about it even now makes me feel like vomiting.) It was a human tooth. It was so disgusting, my husband had to calm & settle me down. I had a fit! All kinds of thoughts went through my head. I just didn't know what kind of diseases I could have gotten. My husband returned to Burger King and took the evidence with him. The Mgr. was very unprofessional. She refused to give her full name. She said her name was Mary. She didn't believe it came from her store. She thought he wanted another sandwich for free. She didn't ask for his name. She was discourteous. My husband and I may pursue taking this to a lab & Lawyer. I also will definitely not recommend BK to any of my friends. I just pray I don't get sicker. I have all my evidence which will be available @ Burger King's request.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Jessica has a very very bad attitude. She talks about what goes on in her household in front of customers. Like we want to hear it. Her man can come in and throw keys in front of customers. They almost fought in there.. She scratches and dig in her cat and go fix customer's food... Billy walks around funky and rolling eyes and talk to the employee about the customer talking bad to them... Jessica steals money and Billy too. I know two people caught him stealing money and they didn't say nothing about it cause they was scared to lose their job.... Those need to lose their job.

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    Customer ServicePriceStaff

    Reviewed Nov. 13, 2014

    I up at the drive in at 7:23pm to order a meal, and a guy on the intercom ask me "MEDIUM OR A LARGE?" I ask if those are my only options. The young man repeats "MEDIUM OR LARGE?" I may have been buffaloed into this, but I said medium. The price on the order board suddenly changes! I would have been satisfied with a small. He then says "with cheese and bacon?" I reply "Just cheese." He replies "and bacon? " I reply "just cheese." IT WAS REALLY THE UP SELL! He ask about my drink. I reply a tea, half sweet, half unsweet. He seemed petered at this.

    I get my drink, and he neglects to give me a straw. I get my meal and drive off. I pop the top on my tea, and it is completely unsweetened - not at all what I asked for. I think he did not give me a straw to not be found out until I drove off. The Burger King is store #6961, 7065 Mechanicsville, VA 23111. Phone number 804.746.9057. My order # was **. The name on the ticket says **, employee # **, but this was a black guy who was rude to me and made my experience ugly.

    This occurred Nov. 12, 2014 at 7:25 PM. I hope everybody reads this and goes to a competitor. I will post on Facebook!

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    Customer ServiceStaff

    Reviewed Nov. 6, 2014

    Burger King #5334 3201 Peach Orchard RD Augusta, GA. I walked into this Burger King after reading the sign for the 2 for five sandwiches. When I walked in I was the ONLY one in line so a short light-skinned girl who was wearing those large eyeglasses that kids wear today walked up to me and looked at me... No greeting at all... So I asked HER was SHE ready, she mumbled something. I let that slide instead of leaving right then. I asked her to tell me about the 2 for 5 sandwich deal just to see if I was missing something because I have a tendency to overlook or not read everything. She pointed to the window and said "It's right there", the sign was facing the outside when I walked in which means I'd have to walk back out to reread it. I let that slide.

    Then I ordered two chicken sandwiches. The second she took my order she turned to her friend and started talking about how she didn't care about something, either way they had a good convo. I saw my sandwiches when they were ready but these two were so into talking that my sandwiches sat there for five minutes and when they finally gave them to me the sandwiches cooled down. The light skinned girl handed me my food and walked off... No "have a nice day". I DIDN'T COMPLAIN BECAUSE I WAS HUNGRY BUT THE CUSTOMER SERVICE WAS -10 HORRIBLE AND I DIDN'T APPRECIATE IT AT ALL, ESPECIALLY SINCE I WASN'T EVEN RUDE ABOUT ANYTHING. I HOPE SOMETHING WILL BE DONE SOON. I gave the Burger King number and address and description of the girl who took my order. Burger King #5334 3201 Peach Orchard RD Augusta, GA.

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    Punctuality & Speed

    Reviewed Nov. 4, 2014

    I have sent in pictures and a letter of complaint. The place was dirty, rubbish everywhere, food all over the floor, tables full of rubbish, food cold. Had to wait twenty minutes to get served. Food cold. I have sent my receipt with letter of complaint.

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    Staff

    Reviewed Oct. 30, 2014

    I am a regular Burger King customer (1 -2 times a week) and usually do not have issues. Maybe I'm just lucky to be near an exemplary facility. I was returning from a meeting and not on my usual route. I tried another store since it was on my way. I thought that all stores adhered to a standard of excellence. Big mistake - never assume. Used the drive through - busy, so a few minutes wait. Order taker very pleasant but she had to depend on the support staff which obviously did not exert themselves. Since I didn't receive receipt with change, no store # to report directly. I received 2 orders of fries instead of 1 fry & 1 onion rings. No sauce for nuggets. Ordered large milkshake - received something that was 1/2 the size of the medium soda. The outside of the cup was sticky and left a mess in my car. Spent over $14 for dinner for 2. Never going here again. I will only go to my usual stop in the future even if not convenient.

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    Staff

    Reviewed Oct. 20, 2014

    Drive thru girl couldn't hear me order. She kept hollering to talk louder which I can't. We went thru back and forth at least 3 min. When I finally pulled to window it took her 2 more minutes to take my order. She stated, "because you so laid back in your seat that's why you couldn't talk up!" I felt disrespected.

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    Customer ServicePriceStaff

    Reviewed Oct. 9, 2014

    I live a few blocks away from Burger King and have been an everyday customer for the past 6 years. Being disabled from a back injury, I go through the drive up window to place my order every morning for breakfast. The employees are very courteous as are the store managers. This is not to include the District manager of this Central Florida Rt.A1A, Indian Harbour Beach Burger King.

    I complained about a pothole in this Burger King drive-through a number of times and met with the District Manager about this problem because it broke a Power Steering Mounting Bracket. It cost me over $350.00 to fix my car. When I mentioned this problem to the District Manager, he simply ignored me. He wouldn't give me the time of day nor look me in the face. Very Disrespectful. Not even an apology.

    I was spending at least $8.00/day every day at Burger King and suggested that they put a piece of Plywood over the hole. This hole remained a deep pot hole in the drive-thru for months. I am not looking for reimbursement for the repair of my car, but I am looking for a little respect from this district manager. His behavior was that of rudeness and apathy; he could care less.

    I posted these problems a few times in a feedback section on the Burger King site which should communicate with the Corporate Office but got no reply. It seems that no one gives a damn. Finally, someone took my advice and put a patch over the pothole. Nonetheless, I will never give Burger King my business again. I am a very passive man, and always have been. No one should be treated that way. Is there anyone that cares in your corporation? I don't think so. I've told many people in my community about this problem and I will continue to do so until I get some kind of response.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 30, 2014

    I have not been to a Burger King in a few years. I had a friend say he went recently and liked the Rodeo burger so I thought I'd go and try it out. I saw something else on the menu that looked good too so I decided to try that as well. First thing I pull up to my local Burger King at 9PM or so. At this point I am the only person in the drive thru. They greet me and ask me to wait just a moment to take my order. I'm usually pretty patient and didn't find this unusual. Six minutes later and a different person comes and takes my order. I found this to be ridiculous already. I was the only car there and there was no reason to wait that long just to put my order in. 3 other cars had lined up behind me in the six minutes I waited without a single word just to place my order.

    Doesn't stop there with Burger King though, I pull up to the second window as directed. I have my debit card in hand ready to pay. There is a man standing there and messing with the register. He does not look at me, speak to me, or even acknowledge me once. Multiple other employees come by as well. I saw at least 4 employees and no one spoke to me. Believe it or not after 3 minutes or so the man just walked off, and I had to wait 5 minutes total for someone to take my payment. This is ridiculous I have waited around 10 minutes total at this Burger King when I was the first and only car there at the start. A girl took my payment and gave me my food. She was clearly working in the back and asked if I had been given my drink yet. I replied "not yet". She walked off to the back and didn't come back. Two minutes later another girl comes up by the window, gets my drink and gives it to me.

    I'm already irritated and have written down the phone number on their window as I should never have to wait 10-15 minutes at a drive thru especially when I'm the only one there at first, and the lobby is closed. I get home and decided to eat and worry about it after. I get to my second sandwich and guess what? They gave me the completely wrong thing. What they gave me does not even have a remotely similar name, and does not look the same. I can't fathom how they figured that's what I wanted. I ordered a Mushroom and Swiss burger, and was given the Extra-Long BBQ Cheeseburger. (I had to look up their menu to figure out what they gave me and if I was still going to eat it).

    Basically everything that can go wrong at a fast food drive thru did go wrong. I was steamed to say the least. I went to place a complaint on their website that they have on the outside of the drive thru window and guess what? They give you very few characters and don't have a complaints section. They only ask for comments about menu items. There is no place to place a complaint about the store itself. I placed one in the comments anyways and have every intention of calling their number tomorrow during business hours. I won't be back - that's for sure.

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    Customer ServiceStaff

    Reviewed Sept. 2, 2014

    9/02/14, 9:15 a.m., my sister and I were dining in Burger King in Greenbelt, MD when a female employee began to sweep the floor, raising dust. We courteously asked her to please not sweep so hard because dust was getting into our food. Instead, she began to swing the broom more vigorously while gloating at us with a slight smirk. She knew exactly what she was doing! Totally mean & rude. She might claim that she can't speak English. Well, she was pretty good at conveying her message to us! We repeatedly tried to file a complaint to BK both online & by phone, but the website wouldn't allow it to go through!

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    Customer ServiceStaff

    Reviewed Aug. 26, 2014

    Today I passed by the Burger King drive-thru (#9752) and requested, as usual, 3 double cheese burgers PLAIN for 3 of my kids, one for each. So I got them, but my 5 yr old boy who started eating it as soon as I passed him the bag told me that his hands got all messy of ketchup??? It is a fact that he or any of my kids do not eat any dressings or toppings, just the plain cheese burger. Well when I look at it, the wrapping paper was all full of ketchup!!! So I checked the burger and also the other burgers and all were plain, so they just wrapped the cheese burger with a DIRTY WRAPPING PAPER!!! So I come back to the store to let them know what happened and to request a clean wrapping at least and some napkins since they didn't toss even one into the bag. When the manager called "Dan" is told about the situation, his reaction was: "And what do you want?" Not a sorry or anything.

    So I requested the paper and napkins (which were never given by the way). As this "manager" gives me the clean wrapping, I asked how did this happen?? He answers: "What did what happened?" I said "How the burger got wrapped with a dirty paper?" and his answer was, in a sarcastic cynical way and with almost laughing: "Well the wrapping got full of the toppings of your burger, what do you want me to do?" Since the beginning I explained him that the burgers were PLAIN and show them the receipt which he did not even looked. He was like whatever which really pissed me off and told him that how can something like that could happen and he did not even care?? Ask him his name, and told him that I would report him.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2014

    I was driving from Buffalo to NYC last night (8/18/2014) around and I stopped at the Burger King at 17th Main Street, Gouldsboro, PA 18424. There were around 3 employees in the restaurant and none of them were at the counter. I walked in looking to get some coffee to help in the drive back to NYC. I saw an employee mopping the floor. His name is "**" according to the Manager. I wasn't sure the restaurant was open so just asked him "Are you open?" I was shocked by the response I got from him. He was standing a few feet away and started yelling at me for absolutely no reason saying "YOU WILL HAVE TO WAIT. WE ARE JUST THREE WORKING HERE AND CAN'T LEAVE EVERYTHING FOR YOU, SO JUST WAIT THERE. CAN'T YOU SEE WE ARE BUSY HERE?" I couldn't believe what I heard and responded with, "I was just asking if you are open." Again to this he responded by yelling "YOU WILL NEED TO WAIT".

    After this, another employee came over to the counter and asked me what I needed, to which I responded with 2 coffee and paid the money. When I was making coffee, the same employee who shouted at me came outside and told me, "YOU BUSTED OUR ** JUST FOR COFFEE. GET IT FROM SOMEWHERE ELSE." I was so pissed at this but tried to calm down, went back to the car and dropped off the coffee.

    I couldn't have ignored this and came back to ask name of the employee and wanted to speak to the manager. When I told the manager what happened, she said she will put the coffee on the house but all I wanted was some respect and not treated like this. When I said I don't want the free coffee, another employee shouted "GET OUT" in front of the whole store with customers, my family and kids with me. I couldn't believe my ears!!! I just left the store completely appalled and shocked with my kids asking me about the insult and arguments.

    I have never felt so insulted in all my life. We are not eating for free, and are paying customers. How can you treat us like this? This can happen to anyone. I want to know from Burger King. Is this how you treat another person? How can you say GET OUT to someone who comes to your Restaurant and pays for your jobs! This is inhuman treatment on part of the employees and the Manager and they deserve to be punished or at least apologize. This is the last time I will ever go to this ** up place.

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    Customer Service

    Reviewed Aug. 18, 2014

    I purchased 2 whoppers from Burger King on July 18 for my husband and myself. Took them home and we were eating them when my husband jumped up from his chair in pain. When I asked him what was wrong, he showed me a penny that was inside of the beef patty. Needless to say, he was in pain for a while. This happened on a Friday and by Monday he had to go to the dentist on an emergency basis because his partial had fallen out and it was due to that penny he had bitten down on. He was told at that time, he needed a new bridge. I contacted Burger King and the district manager called me, apologizing for what had happened and that he would start a claim on this and he would send out complimentary cards to us.

    A couple of weeks went by and the insurance company called my husband in regards to what happened and asked my husband if he kept the penny and the burger he ate. Of course at the time it happened, we did not think about keeping it so we did not have it. 2 weeks later, the insurance company calls my husband and says Burger King does not want to pay for anything because they have no proof this happened!! I have registered complaints twice on the BBB and to no avail!! At this point, we want everyone to know how Burger King operates and to stay away from their food chains!!!!!! My husband needs now a new bridge because of this and it is really too bad Burger King does not take responsibility for this.

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    Customer ServicePriceStaff

    Reviewed Aug. 18, 2014

    I had previously to this visited this cowboy outfit 5 times of which 2 times had some kind of trouble associated with it. Once the cola was too sweet, the other there was a small piece of bone in the meat which made me leave my food and go to a rival... saying a rival actually makes Burger King look good here, makes them look as if they are in with a chance of winning McDonald's in the race. Anyhow my last or 6th visit to this joint was on July 9th, 2014 at their Turkish branch inside Ataturk international airport where the only burger joint I saw as familiar was them. It was very busy. I stood in line, waited for my turn, asked if they take Visa? The girl replied back in another language, and I took as a Yes from her expression on her face.

    I ordered a meal for my family who had never tried Burger King before since we never go there where we live. The burger and nuggets were placed in front of me first while they went to fry the fries and then after this was delivered, they decided to fill the drink and then go and get the ice cream for my wife! The whole process took about 10mins. This meant my burger which later found to be about 1 to 2 hours old (I have prior knowledge due to my work) stood there for another 10 mins longer. Now my tickets alone for this holiday alone cost around 9000 US dollars so I am not going to take anyone for ride over a few dollar burger, but after contacting Burger King a month later after my return, all they did was to send me an email saying they are going to look into this!

    Their priority is set to look into this rather than making things right with the complainer while you look into things! This is due to their ill trained staff at even the highest level so we should excuse the lower ones. To be honest similar happened 15 years ago with McDonald, and the manager there was looking at me as I was chewing and holding my burger in hand walking towards the counter to make a complaint about the burger not having any sauce... where upon reach he took the burger off my hand and replaced it with another with a smile. He did not want to know who done what or what was wrong! He made me feel good. I never had to complain, so I just smiled back and said thanks... This is customer service. This is why they lead... This is why Burger King can make a few sales in that airport since rivals are not there! I think this cowboy joint is about to go bust. I have seen so many complaints about them that makes me think they want it this way!

    As I said I have experience in this field of fast food for past 30 years, even with me complaints of customers are dealt with first then we go and discipline staff or check what's what... since people are not liars especially when it comes to a few dollars worth of food! Treat your customers as if they are your only customer! That's the mentality forward! Now these so called Business men at Burger King head office think I, after a month, upon my return after spending upwards of $15,000 am trying to fiddle them out of 60 or so Turkish lire! (not even $15-00) Shame is the only thing I can say... shame!

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    Reviewed Aug. 1, 2014

    The food I ordered was so cold that I couldn't finish it.

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    Reviewed July 23, 2014

    Just read in paper and news that BugerKing buy their meat from China. Yes China, the place where they put arsenic in baby food and rat poison in dog food and poisonous contaminates in medication and vitamins. Now we are eating meat that is past date of usefulness, mixed in fresh meat to save a buck gaining you a chance that next Whopper will give a whopper of dysentery. What is wrong with meat made in the USA checked buy US labs to make certain it's good. Mc Donalds is doing the same. Let's say enough is enough. Don't eat at places that serve foreign meat. Your safety and your family deserves better.

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    Verified purchase

    Reviewed July 16, 2014

    I ordered Burger King online and they almost took 2 hours to bring my order and I ordered it in the 72 and I live in the 79 - that long. Omg I'm so mad.

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    Customer ServiceStaff

    Reviewed June 28, 2014

    I walked into the Burger King located at 3900 E Colonial Drive, Orlando, Florida today June 27th 2014 at approximately 9:55 am. There was one customer in the line and I stood behind him. The cashier completed his order and walked away from the register. There was another female staff member facing the tray where the prepared orders would go in. During this time I saw the lady who was originally at the cash register walk by around the corner several times. At one point she looked directly into my eyes and hurriedly went on her way around the corner again. After nine minutes she still had not returned and the lady by the food tray area was still standing with her back to me - no other customers in the store at this point. I sought some kind of attention by saying 'hello'. No one responded. I said 'hello, hello' still no response. I knocked on the counter, no response. The lady with her back to me remained still in the same position, completely ignoring me.

    About three minutes after the lady who was at the cashier walked toward the register and a few inches away, with no greeting she rolled her eyes and in an angry tone, asked "What can I get you?" Still puzzled at all of what I just witnessed I asked, "Did you not see me before?" She yelled "Ma'am, I'm not clocked." I then asked, "Why then are you asking me what can you get me?" Again she shouted with an angry, frustrated demeanor (as though she was being bothered), "because they told me someone was up front, I'm not clocked in I'm cleaning."

    At this point, not only was I embarrassed but did not feel comfortable with spending my money there nor eating anything prepared in such hostile environment. I told her I no longer wanted anything and while walking away I glanced at her name tag and she quickly shouted, "My name is **, I can pronounce it for you if you want." I kept going and walked out of the store.

    I was completely taken aback by this type of behavior towards a prospective customer. At no time was I disrespectful or rude to this lady or anyone in the store (and I do have the recording to prove this). This was my first visit to this particular location and do not know whether it was common practice but it was unacceptable, unprofessional, and downright rude. No customer needs to be shouted at in frustration by an employee who was not clocked in. In fact, it is quite reasonable to expect a large corporation such as Burger King to have a designated cashier on duty (or someone who cared to assist).

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    Customer ServiceCoveragePriceStaff

    Reviewed June 16, 2014

    Today, my mother and I went to get food from Burger King at the drive-thru because we were looking for something quick and easy to pick up that wasn't terrible. We first drove up to the drive-thru window and we had to wait for 2 or 3 minutes to order even when no cars were ahead of us. We were upset by the fact that the person taking our orders repeated questions multiple times and stuttered so badly we could hardly understand her. Then, we got to the window where the clerk asked if we wanted ice in our drinks and gave us dirty looks when we said yes. We finally received our food and left in a rush to get home and eat. When we got home we were disappointed to see that our orders had been ruined. My order, a double barbecue bacon whopper, was not double. My mother's whopper had lettuce even though she clearly asked for no lettuce or tomato.

    Then when we opened the next bag (not sure why there was separate bags since there was plenty of room). My mother had been given french fries instead of the onion rings she had asked for. All of the French fries were cold and hard. We had to cover them in salt and ketchup to make them taste appealing. We finished eating our burgers and fries, and opened the third bag. We had ordered 24 packs of the Cinnabon minibons and we were very displeased when only 4 minibons were in the bag. We realized that the food had become more expensive and the portions are also now smaller than they used to be. The taste was also not as good as we are used to from our neighborhood BK.

    We tried to call the exact location to complain and the customer service number on the receipt. There was no answer on either line. We used to enjoy going to Burger King because it was always better and more filling than competitors like McDonald's, but the quality has decreased dramatically and I do not think we will ever be eating there again. I strongly suggest that you do not go to Burger King, especially not the one here in Oak Lawn Illinois, 60453 on 95th street.

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    Verified purchase
    Customer Service

    Reviewed May 26, 2014

    Cashier at drive-thru would only take 1 order per car with coupons. Asked me to get down and order at counter. Asked for mgr, but same answer. Asked for his name and just got "Angel". Asked for his last name and said that's all I needed to know??

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    Sales & MarketingPunctuality & Speed

    Reviewed May 10, 2014

    The Burger King in DeQueen, AR has been slow ever since I started going there when I moved to the area about 4 years ago. Even when there is barely anyone in there, the food is slow. A few times when we were asked to 'pull up' from the drive through and they brought the food out to us. It was wrong (once it took THREE tries to get right). When I go in to eat, the 'rating' sign I see has never been above a C, usually it's a D or an F. Once I had a coupon from some food promotion there where I could get a free fruit smoothie (I think it was?) and it took TWO tries for the person making it to give me the right one.

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    Reviewed May 2, 2014

    My daughter is working for a Burger King in Tulsa, Oklahoma on 21st and Garnett. This is her first job, she likes the job but has told me that a Manager at this Burger King is going to take money from her and another employee because he said their cash draw came up 30.00 short. My daughter is still in training. My question is how can this be done. Please fell free to contact me. Thank you. Mr. B **.

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    Customer ServiceStaff

    Reviewed April 6, 2014

    The Ashland, KY Winchester Ave. store have employees that does not need to be waiting on the people that pay their pay day. They seem to forget without customers they have no pay day. There was a Mexican girl that waited on me on April 5, 2014 at 10pm. First I had to ask to be waited on. One car at the window in front of me. She had the attitude as, what do you want. I have been a food service manager, motel manager and Apartment manager. There is no room for this kind of attitude. If you hate waiting on people, go home, get out of the public. This is the US and everyone working should count their blessing, not be rude and always expect something for nothing. Bad attitudes will get doors closed. Fix the bad attitudes people or stop working. They don't mix. BK wake up.

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    Reviewed March 23, 2014

    The place was not clean. Clean equipment laying out where children could get to it. Service was very poor. Uniforms were dirty. I guess a tattoo or piercing is a requirement to work there. Now the food hamburger, French fries were cold, no sweet tea, AND CLERK SORT OF APOLOGIZED. THIS PLACE NEEDS TO BE CLEAN UP OR SHUT DOWN.

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    Reviewed Feb. 6, 2014

    I order a Whopper, some fries ask for a cup for some tap water because I don't drink sodas. I do this at every fast food place even this one in the past. The manager told me I had to pay for the water because her food budget was getting too high or something like that. I've never been so dishearten in my life. They are located at 11170 Tara Boulevard, Hampton, GA 30228 and the store number is 10337. This is unheard of and they should be ashamed of themselves.

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    Customer Service

    Reviewed Dec. 27, 2013

    On 12/06/13, coming home from my foot doctor's office appointment on Washington Ave in Dumont, I promised my wife a Burger King lunch combo, which is in the same street, going home. I am seventy four years old and have difficulty walking, so using their drive thru lane/window was perfect for my acquiring lunch with no difficulty. The line was into the street, but it moved quite efficiently. I ordered two Whopper combo meals, $16.56 and left @ approx 1 p.m. I arrive at home @ 1:30 p.m.only to find I was given TWO cheeseburgers in place of the Whoppers.& no catsup, salt and pepper. I was furious and my wife disappointed, anticipating lunch.

    I attempted phoning in my complaint (201-385-8894) the phone rang at least 40 times with no response, we disregarded the dried out burgers and ate the fries and drank the soda. Driving back would have meant at least an hour round trip plus the time of me hobbling into store to vocalize my disgust and disappointment not to mention the overcharge for two dry burgers. I continued phoning the rest of that day and the next three days, the phone went unanswered. I phoned the telephone operator to see if there was a problem with their lines and the response I received was "Sir, I can only check the line's operation. I cannot make them answer it!" This is my first opportunity since the holidays to complain, I was willing to overlook their error for credit, verbally, for value spent, but I felt I deserve something more substantial.

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    Customer Service

    Reviewed Dec. 27, 2013

    I go to the local Menominee, MI Burger King. We often have to wait for our orders and when we do get them, they are usually barely lukewarm. Last week, we went through the drive thru and almost everything we got was cold, including their crappy fries. I called to complain and I had to fight just to speak with the shift manager and when I did finally talk to her, she told me they'd refund the fries if we came back the same day. How about refunding us gas money too you cheapskates? If food is served cold or under a certain temperature, it can cause bacteria to spread, making people sick. Stop trying to poison your customers!

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    Customer ServiceStaff

    Reviewed Dec. 24, 2013

    BK on the corner of CurryFord and Goldenroad RD seems hopeless. Is there even a job interview for this store? The customer service is horrible from making your order to receiving it!! Does this store EVER get anyone's order right????? I lived in this area for ten years. Let me say this store has not once got my order right. What's going on with this store?? I have seen so many people not ever want to go back there and I hear the complaints by many. Today open my eyes that this store will never change and I will never go back to any BK again. The lady was rude, rushing me when it is SLOW!! Not the rushing like I don't know what I want to order, for I did.

    Every time I order something (which was two kids' meals and a bacon jr. cheese burger) each order was followed by "What else?" I said, "Well, I would like some drinks with the kids meal if they come with it." Since she did not ask twice and was so focused on pushing my next order. She said "Sorry we are trying to close the store." 3 pm Xmas eve when the sign says 8pm. I can understand why they were too slow to keep it open. Horrible customer service and my order was wrong! I receive a bacon burger no cheese with onions. I did not know the Jr. bacon came with onions??? Is this new?? No afraid not, just the same old BK that can never get a small simple order right. Thanks for yet another crap experience and the ICE cold food. Never again BK. That store, no good, and I should have given up on it long ago. Beside it's sad when even my three-year-old says no BK, pulling up to the drive-thru, lol

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    Customer ServiceStaff

    Reviewed Dec. 5, 2013

    I went to the Buger King on Bragg Blvd in Fayetteville, NC last night 12-4 about 9:45pm. There was plenty of workers inside but they had already locked up the dining room. I knocked on the door and girl said they were closed. I told it wasn't their closing time yet she said well they had closed inside and to use drive thru. I told her I was on foot. She said she didn't care and just walk thru drive thru. I tried to call the BK complaint/comment phone # listed on their door (863-394-2493) - it was disconnected. Just want people to know that this is a horrible BK with rude workers.

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    Staff

    Reviewed Oct. 14, 2013

    Drive-thru at Clarke Rd. and Silver Star Rd. in Ocoee, FL, 34761. Racist and bigoted service if you are not of African American descent. If you complain, the MANAGER will state that SHE is not a MANAGER. Then, she will state that she is a MANAGER! If the MANAGEMENT at this FRANCHISE continues to hire the bigoted and racist personnel that are currently employed at this location, I will have no choice but to inform the Health Department and the City Of Ocoee to the deplorable conditions of this establishment! I am DEFINITELY looking forward to a reply email!

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 30, 2013

    I was passing by Douglaston Burger King and saw sign that said Whopper Jr., $1.29. Purchased 3 burgers, paid more than what the sign said. Guy at cash register said it's not $1.29. I told him it was false advertisement. He told the manager and she said, "Just give her $0.20 back". How RUDE!!!!!! That's all they can say??? How about "Sorry, sign is old" or some kind of an apology. Feel so disrespectful and I'm never going back to Burger King that doesn't train employees with manners!

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    Staff

    Reviewed July 8, 2013

    On the last two months, from Feb. 4th, 2013 to July 7th, 2013 this place has been going down with their services. Everything in this Burger King is broken and it's not working at all. Here's a list of what is broken at this Burger King # 2971: ice machine, soda machine, front door and A/C. The ice cream machine is not working. The floor is not swept or cleaned and the bathrooms, too. Service is so bad there they don't care anymore. The owner is Laurie; she owns two and both are not working at all and the owner doesn't care at all. The manager yells at their workers in front of all the customers. This Burger King # 2971 needs to be fixed and it is too hot because of the A/C and the service is bad. I left and went to McDonald's to eat - great service and the A/C works.

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    Customer ServiceStaff

    Reviewed July 6, 2013

    I just had to Heimlich maneuver my daughter after she began choking on a topper to a whipped cream in her milkshake. She had the Oreo shake. She thought it was a mouthful of cookies and cream and swallowed it. It was the top of a whipped topping can. I visit the BK on HWY 53 in Fayetteville, NC regularly. But after this, I will not go there again. I don't understand how the person who made the shake didn't see the top fall into my daughter's shake. It could have been a lot worse and my daughter will most likely not want to order another shake. It traumatized her. I tried to call the BK to let them know, but no answer. I am disabled and it takes a lot out of me to run back and forth. I do feel something should be done about this.

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    Price

    Reviewed July 4, 2013

    Whopper Jr - I just went there today. I noticed that the meat was much thinner than it used to be... Instead of skipping on the meat, just raise the price.

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    Customer ServiceStaff

    Reviewed June 17, 2013

    The BK in Griffin, GA may be newly renovated and look nice, but do not expect fast and friendly service or even accurate orders. Normal wait time from order to pickup is 15-20 minutes. You'll never know what you are getting as there is no order display to review before getting to pickup window. The attitude of the staff at BK is one of guest being a bother and always wrong. If there is a problem, then do not come back. No one here cares. Do not bother complaining to corporate. All they will do is send you an email saying sorry for your experience and we will send a couple of coupons. They do not care. They just want to buy you off with free food that you have to wait forever for to get.

    I went from BK to Wendy's and was in and out in 4 minutes with correct order, and I could see exactly what I ordered. For my money, I will continue to frequent Wendy's and will not go in this BK again until I see a sign that says under new management.

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    Customer ServiceStaff

    Reviewed June 17, 2013

    I tried ordering a Burger King gift card online, and my order ended up pending my calling in a number given and giving them the reference number that showed up on the screen. They then proceeded to treat me as a criminal/terrorist, asking me question after question to prove I am who I am. Information they got from DMV and post office records, some information that I couldn't even remember like old phone numbers, and I was told that I was not allowed to ask my husband for help. They kept drilling me with question after question. One was "where is Reading Avenue?" with four choices, (d) being none of the above. I never even heard of Reading Avenue or any of the towns in the choices. FOR REAL! ARE YOU KIDDING ME! FOR A STINKING $20.00 GIFT CARD! WHO THE HECK DO THESE PEOPLE THINK THEY ARE TREATING PEOPLE LIKE THIS!

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    Customer Service

    Reviewed June 7, 2013

    I went to Burger King this morning for sausage and biscuits and they had only 4 biscuits. I had to settle for something else! And they say, "Have it your way." - Not! This is a big chain restaurant and they have no biscuits. Oh my bag. Well, if anyone comes in after me wanting sausage and biscuit, they're in for a rude awakening - there's none!! Unbelievable!!!!

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    Customer ServiceStaff

    Reviewed April 14, 2013

    I ordered two Whopper Jr. with cheese meals on 4/14/2013. I got the meals after waiting 10 minutes for someone to come to register. I got our food after 5 minutes or so and got to the table, opened up my sandwich to see the cheese is rock hard, so old and stale. I opened the next burger and the same thing. My friend took them to the register and asked them to replace the burgers with fresh ones and fresh cheese. The manager then came over and said, "The cheese looks fine to me. It's orange." My friend replies no, that cheese is hard like it's been sitting in the refrigerator for a month. The manager then snatched the sandwiches and threw them in the garbage. So we waited until 5:30 pm. and they still haven't made our sandwiches yet (almost 15 minutes from the complaint). It's insane how rude and disgusting this Burger King was. I'll make sure to travel an extra 5 minutes so I don't have to deal with this classless restaurant.

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    Reviewed March 28, 2013

    I recently visited one of your stores on 3-25-2013. I took my family out on a family night. We went through the drive-thru then ordered 2 big kid's meals and 2 value meals. Anyway, the kid's meals we wanted no pickles or onions on the sandwiches. On the whopper value meals with cheese, one sandwich was supposed to have no pickles and onions. The other was supposed to have extra pickles and extra onions. What did they not understand? The 2 kid's meals were totally messed up and the 2 value meals were messed up. One didn't get any pickles or onions and the other sandwich got pickles and onions. The fries were cold. I paid over $50.00 on these meals - all 4 meals for family night. I need you to handle this because I am really not satisfied with the business.

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    Customer ServiceStaff

    Reviewed March 14, 2013

    I walked into the store on 3-13-13 and saw 10 morbidly obese black customers nestled into 1 side of the room eating, 1 white guy at the far corner of the building eating, looking at me, as if to say, "Hey buddy, are you lost or just poor and hungry?" I brought my children to the restaurant mainly for the playground. "Sorry, it ain't open," replied the ghettotastic front counter girl as I interrupted her conversation with another special person leaning over the counter and ignoring me until I called them out by duty of job and respect by simply saying, "Excuse me, Ma'am. Look, the playground's broken," with no answer of when it may be repaired. The staff is the most piss poor, pathetic, ignorant excuse for human waste that I have witnessed in quite some time.

    Given the state of the economy, there should be only the finest customer service representatives allowed to work in any establishment right now, not ghettotastic welfare abusers leeching off our system and our money to establish an almost free ride for themselves and their families. Bottom line is, Locust Grove BK next to Tanger Outlet has only survived by as much as the visitors to the outlet, for those who went to government schools.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2013

    I walked into Burger King on 327 West 42nd Street New York, NY because I had to use the restroom. I asked her to buzz me in. The manager yelled at me and gave me an attitude saying, "If you wanna use the bathroom, you gotta buy something. It's for customers only." I told her, "Please let me in. It's an emergency, and I will buy something after I'm done." She refused and walked away and made sure that I bought something first. I thought she was very rude and lacked customer service skills. I'm a usual customer of Burger King but after this incident, I will never go again.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2012

    I went through the drive-thru, and they messed up a simple Caesar salad order and gave Apple Cranberry salad instead. When I asked for light ranch dressing, they said they didn't have it. So I opted for light Caesar instead. I come home to find out that not only did I didn't get the dressing I wanted (which ended up being balsamic), I got a completely different salad. To top it all off, I didn't receive a receipt when I asked for one.

    I called them to complain about my order, and the employee laughed at me and gave the phone to some Al ** who claimed to be the "manager". When I asked to be compensated on my messed up order and wasting my gas and time, she said she wasn't the manager but the Assistant Manager (who knows if she was lying about that). I went to get my order and I was asked for proof. Of course I didn't get a receipt in the first place, so how could I have proven that my order was messed up. I came home wasting a quarter tank of gas, 45 minutes and an empty stomach.

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    Staff

    Reviewed Nov. 9, 2012

    I recently placed an order at Burger King in East Orange, NJ on 645 Central Avenue 07018. I ordered 2 Double Whoppers and a Fish Sandwich. I just worked 11 hours at the Hudson County Juvenile Detention Center in Secaucus, NJ. I got my order and traveled back to Newark, NJ. When I got home, I realized my order was totally wrong - Whopper and a Chicken Sandwich. I returned to the drive-thru and informed them that my order was wrong, I need for them to make it right, I needed all new fresh sandwiches, and hard as gas is to come by, I had to travel all the way back there. The manager, an ** woman, came to the window and yelled, "You're not gonna talk to my staff that way, and I'm gonna give you your money back!" I then said, "All I want is new food and for my order to be right." She then said, "I didn't have a hard time finding gas; just go right down the street!"

    The employees found that hilarious and burst out laughing. I didn't think it was funny at all due to the circumstances and a hard day of work. The manager went on and on as I watched from my vehicle. She then proceeded to slam the window and snatch my debit card from me. I started to enter the store and confront the manager. I decided not to and informed her I would file a complaint. I didn't get her name, but she wore glasses and was short and of ** descent. She should be disciplined up to and/or including termination for her antics which she found to be funny. Thank you for your time in reviewing this report.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 27, 2012

    2 Burger King associates verbally assaulted 2 Rochester women: My daughter and I had gone to our Rochester, New Hampshire Burger King, store # 273. We were at the drive-thru because it was a little bit after 11 pm, and we weren't sure if the dining room was open. We ordered 2 crispy chicken wraps with honey mustard, 1 chicken parm sand, 1 lg. sprite, 1 md o-ring, and 2 mozz sticks. My daughter and I left the drive-thru, and went to the left of the bldg. and proceeded into the parking lot to park and eat. We had our mozz sticks, but didn't have any marinara sauce. I pulled out of my parking spot to go through the drive-thru again to get some.

    The shorter stockier guy had no name tag, so I called him the guy with glasses and brownish wavy hair. He seemed quite put out, because as I was going to the drive-thru again, I had seen that he was outside having another cigarette. I know it was another one because he flicked one when I pulled into the the BK parking lot the 1st time! So, we are back to the parking spot and proceeded to eat our cold cheese sticks. We then opened our crispy chicken wraps. My daughter was taken aback! She opened her wrap, only to find 2 chicken nuggets on her crispy chicken wrap. I then looked on mine, and it was the same as hers...

    I was stunned, but the 1st thought that came out of my head was, I think he must have thought we were eating it on the run, and I say that because I can't remember the time that BK ever got my fast food order right, but I never say anything because I'm already home, 5 miles away. But whatever! I go to the drive-thru window once again, in a not too happy manner. Why would he charge me $3.58 + tax. for 4 chicken nuggets that are on your value menu for like a buck? Idk how much they were exactly, but really?

    The stocky guy yelled to the guy who I would presume cooked the wraps, and my daughter and I both heard a laugh out loud! I was astounded! I then asked if he was the manager. I asked if he had a name. He said no, and then he glared at me, like he was waiting for another question from me. I obliged, "So, is your Mgr. here?" He said, "I don't know where he is." Feeling a little bit uneasy, I didn't ask anything else at that moment. He did go on to assure me that the Chicken wraps were most definitely made with chicken nuggets, but that it's made with 3 nuggets. Wow! He's a keeper! I know when I'm being toyed with, so I told him that I was not leaving the drive-thru until I got my money back. He told me that he couldn't do that. He then left the window for about 4 minutes.

    Two cars were pulling behind me. How did he even get their orders? He wasn't even near the registers? I could be wrong, but my sight is going to pot. He then returns with a tall, skinny guy with a Marijuana leaf tattooed onto his inner forearm, but he did have a name tag. My daughter said it looked like it said **, and he also had another order of 2 crispy chicken wraps in hand. I firmly told the guy that I was all set, and that I just wanted my money back. Omg! If looks could kill, I'd have been pulled through the window, and pushed head first, into the fryolator! I was kind of scared at that point!

    Panic attack sets in, wishing I had my anxiety meds, feeling pretty vulnerable, all while I'm motioning a shh to my 22-year-old daughter. She was on protection mode of her mother, but all I wanted to do was get out of there with my money, and what was left of my dignity. He definitely looks like a guy who could avenge anyone who pissed him off, and last night, I was the one who did. It was then that I was sure that he was the cook. No one else was making any kind of appearance but the stocky guy, and the guy who laughed, the supposed manager(?), when the bigger guy said I was at the window with 2 wraps made with chicken nuggets.

    Wow! Why is it that I have not already said, "forget this?" Too late! I was given my money, and then from the safe quarters of my vehicle, I had let him know that this experience was unlike no other that I have ever been involved in. I never even heard anything quite like this. And his rebuttal was, **, slammed the window, and walked out of sight. Shaking, I went back to the parking lot, on the other side of the window. I then went to look for a Corporate number that the stocky guy said that no one could get, not even BK, on my iPhone.

    I did get a number, but they won't be open until morning and they close at 5. So, I heard that message, and my daughter and I just started to eat the Chicken Parm Sandwich. Wow! I don't think we needed to do that! And then, you'll never believe this, 2 cruisers pull into the BK parking lot!? I told the officers exactly what I just wrote here and they then went and spoke to your 2 workers, and the tall skinny one that called me that awful name, his name was on the receipt! They called them because I beeped my horn. You know, while the hefty kid was out of sight for that 4 minutes while I was trying to get my money back?

    I'm just curious. Was there a sale on high school dropouts on hiring day? I can't believe my daughter didn't get a call back after graduation back in '09 from you guys, but now, I'm glad she was overlooked. I'm very, very glad! I hope my business is worth more than their employment. I guess we'll just have to wait and see! I'll be willing to bet that he's not close to even being bondable, but that's your business. But mine at this moment is my trying to stay awake, because my panic attack kept me wide awake from the time of incident to the present. I'm wide awake writing this because I could not get a single live person on the phone! Is there not a complaint # for after hours? I did pass the time though just by reading complaints on Google. Now that's a rude awakening! I stopped eating at McDonalds because of the whole pink slime thing, but I'm rethinking the slime in McDonald's food, isn't half as bad as the slime that worked at BK on 9/26/12, in Rochester NH. Here's the # for BK, in case you need it! (603) 332-8341. I'm having the worst panic attack, even after more than 6 hours?!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2012

    I have only gone maybe five times in the last year and out of the five times, four of them have been so slow in line. I have only ordered drinks but waiting for someone to get your order is horrible! I don't know if they can handle more than one car at a time! This has happened even when there is only a few cars in line. Wendy's is so much better and has staff to handle the people! Why doesn't management from the top check these places out? Do they not care about customer service?

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    Customer ServiceStaff

    Reviewed Sept. 21, 2012

    I went to Burger King today in Hammersmith's King Street branch at 12:15 with my son to be told there were no burgers, just chicken meals. When asking why there were no burgers, the reply was, "If you want a burger, go to McDonald's." I asked him to repeat what he just said and he just said, "I told you, all we have are chicken meals." I do not like McDonald's and suggest your staff are put on customer service training. I did find his comment very rude and embarrassing. I look forward to your reply.

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    Staff

    Reviewed Sept. 3, 2012

    I was in line at the counter at Burger King in Harrisburg. ** was the manager. The girl in the drive thru was busy with customers and there were people standing in line in front of me. The manager didn’t wait on them and they walked away. The manager yelled at the crew member for not getting to the customers. My question is why she didn’t wait on them. I heard her say didn’t you wait on them. How could the girl do that when she was the only one up front; the manager at the back didn’t have a headset on. The only one who did was the girl in the drive thru. I don’t think that was fair at all. I’ve heard other people say that the manager is unfair to certain members of the crew because of the color of their skin; there are only a few colored people that I’ve seen working there. I wasn’t happy with what I saw.

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    Burger King Company Information

    Company Name:
    Burger King
    Website:
    www.burkeandherbertbank.com