Applebee's Neighborhood Grill & Bar

Applebee's Neighborhood Grill & Bar

 3.7/5 (442 reviews)

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Overall Rating3.7 out of 5
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About Applebee's Neighborhood Grill & Bar

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 14, 2023

On Mother's Day May 14, 2023 approx. 4:30 PM. At 4:40 PM we were the only customers at the bar and all high-tops were empty. We ordered our drinks and received them. Then Sue came on and we ordered (1) appetizer, and placed our orders of a crispy chicken oriental salad and a order of boneless HOT wings and (1) order of onion rings. 45 minutes later after (3) customers at the bar and (3) full high tops had been served apps. drinks and their meals we asked where are (2) orders were and Sue said that's where the kitchen was behind on salads and fried foods. Other customers around us had received their orders which consisted of fried items with fried dinners. AS we were ready to leave, our order came out. The boneless chicken was congealed and not spicy hot. Very disappointed in our Mother's day Meal. Will not be returning any time soon.

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Verified Reviewer
Original review: April 21, 2023

Had a great experience here and would recommend them to friends and family as well. The food was great and came out quickly and the staff was excellent towards us as well. Will be back soon again and highly recommended.

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    Verified Reviewer
    Original review: April 20, 2023

    Syd and Kenz are freaking great! I come to Applebee's every thursday not just for the great food and killer prices but for the atmosphere that these ladies make. 10/10 best applebees and best girls around town.

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    Verified Reviewer
    Original review: March 10, 2023

    I enjoyed my appetizer but my main dish was too spicy for me so they took it off my receipt. I found that was so nice and they went above and beyond the great service. I would go there again and tell all of my friends of how I was treated with great service and respect. I did enjoy being there. I do thank you for all of your hard work and how polite they were to me.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2023

    I ordered dinner at about 2:00 in the afternoon on a Saturday. Had to pick it up at 3:20. I was there early. I live 10 minutes away. The food came out in 10 minutes late. I specifically asked for no lettuce on on my chicken sandwich. It was covered in lettuce. My boyfriend ordered a mushroom burger. The cheese was cold to the point where it wasn't white anymore and it had the grayish look from sitting out so long. My nachos had nothing on them at least not to what the picture looks like. I have a picture to follow as well.

    When I called not once and not twice but three times the first time they gave me the wrong email address. I have the email as well to follow. I got another email address and I am a customer service agent as well so I know how to read email addresses when you say you say hey there's an apple c as in cow z as zoo so on and so forth and again the wrong email address. So I called the third time and then they refuse to answer the phone. $90 in food I spent and I have nothing but a terrible experience for somewhere that I've gone to for 20 some years. To me that is a negative 10. I will not even walk in there again. I am so mad that I could not get a phone call of course, email address or even a $5 gift card and compensating me for my $90s and food. It was absolutely terrible and the customer service that absolutely sucks.

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    Verified Reviewer
    Original review: Feb. 4, 2023

    It was my very first time being there. The waitress & her service was absolutely amazing. But we waited two hours for our food, Customers kept walking because it was taking too long. The chicken sandwich bun was hard as a rock and my appetizer chicken was cold.

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    Verified Reviewer
    Original review: Jan. 15, 2023

    Will never go to any of their restaurants again. We had dinner at Applebee's (Hamilton Blvd, Trexlertown Pa). We explained to our server that my wife has a SEVERE dairy allergy. We were assured that there was no dairy of any kind in her order (Tenders). My wife was sick before we even got home and stayed that way for 2 days. A shame too. I used to like it there.

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    Verified Reviewer
    Original review: Dec. 10, 2022

    A TV AD BY APPLEBEE'S expresses “Great Sizleling” dishes at $10,99. Well, do not be taken by this AD, went to dinner with my wife, there are the main menus and a separate menu promoting the SIZLELING price at $10,99, unfortunately, if you are not careful, when you open this menu, in Bold Red lettering there is ONLY ONE ITEM at $10.99, of a total of seven entrees. Unfortunately, the other entrees are from $22.49 and up $23.99.

    The small print in same coloring as the prices on bottom of the description blend in with the description of the entree, and the $10.99 price for that ONE ITEM, in large Bold Red Lettering makes it appear that all the entrees are $10.99. Applebees has done this intentionally and as result customers, like my wife and I ordered entrees and when we got the bill we were told that these entrees were not at $10.99, and we should have read the small print at the bottom of the entree for the actual price. Shame on Applebee's, pulling such a ruse.

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    Verified Reviewer
    Original review: Nov. 28, 2022

    Applebee's is so nasty and underaged they should really close down. I ordered a plate. A straight old trash. The food quality is so bad. It smells horrible like they are warming up frozen food. Not fresh food. Don't waste your money here.

    5 people found this review helpful
    Verified Reviewer
    Original review: June 15, 2022

    Ordered over $30 in food. Attempted to use my ticket, with all the correct information, to sign up for my free movie ticket online. Received an error every times, as if my receipt had already been used. I wonder which staff member got a free movie. Emailed the support through their link, but never got a response. Yes it is only a $15 movie ticket, but it's about standing behind your product and customer service, which I did not experience either. Next time I will cash it in before I leave the restaurant, or just skip Applebee's all together.

    4 people found this review helpful
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