Applebee's Neighborhood Grill & Bar
About Applebee's Neighborhood Grill & Bar
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Applebee's Neighborhood Grill & Bar Reviews
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Went to dinner with my wife. Today 1,2,21 at 6.19 pm, try to order appetizers, and weren't available, so we order our food, and got lemon chicken and the chicken was hard as rock, and we ordered shrimp and chicken and again bad chicken, the waitress didn't even came back to ask if everything was OK or to get us refills on our drinks tea. By the way, the food portion for the price we paid ain't worth it, we could gone to McDonald's and get a better meal, well we would think about going back to this restaurant that's for sure, The receipt # is **. 1 2 22. 6.16pm table 54. Restaurant # 8466.
The chicken here, the quality. Not good. I ask for very, very well done chicken. I pay for it. They can't when get it crispy. Not chicken. No way, rubberish too soft. I hope they hire people that listen to the customers. Eventually they are going down in service. Very disappointed.
2 curbside orders were placed at the Applebees on Hwy 138 in Stockbridge, Ga on Nov. 13th. When the time arrived for our orders to be ready, we had to call in for someone to bring out our order although we selected and were parked in curbside. I did not receive an item in my order and I contacted managers for about 4 days to get a resolution. 2 different managers informed the a gift card or refund would be provided. It is over 3 weeks later and I have received nothing. Not a replacement for the missing food item, not a refund/ gift card. I also contacted Applebees customer relations for days and still have received no resolution. Do not solicit the Applebees on Hwy 138 in stockbridge, Ga. They falsely advertise curbside pickup, they don't give you the items that you paid for, they lie and say that they are providing resolution and do nothing about it, and they take your money.
I ordered our dinner from Applebee's today. The food was terrible. First of all, the chicken was dry and hard as cardboard. It was cold inside. We ordered cheeseburger. The beef was still pink inside (not fully cooked). We have to throw that away afraid of getting sick from eating it. The portion size was like kid size menu but it was charged full price. I had bad experience with Applebee's before and thought I would give it another chance this time. It was a big mistake!!!! Waste of money and time and ruin my dinner.
I have been ordering the Oriental Chicken Salad with fried chicken for at least 10 years. It is always the same and I love it. Today, I ordered it and the chicken was completely different. It was heavily breaded and too salty. I have always been happy with Applebee's in general, but I wish you would go back to the other chicken.
I had just got off work. Decided I would get dinner at Applebee’s Alcoa Tennessee Alcoa Highway. I am a diabetic and being a nurse and being with patients all day you kinda forget about eating and tending to your own needs. I pulled up at the curbside to go. I started feeling my blood sugars was really low. The curbside girl Van comes out to get my card and looks at me and immediately ask was I ok. I looked at her and said my blood sugars are low but I’ll be fine. I must have looked like I was going to pass out and she runs inside brings me cup of Coke, stands there with me for a couple of minutes.
She went back inside, got my food, made me promise her I wouldn’t leave until she came back out to check on me and I did by that time I was feeling better my blood sugars had came up from her cold cup of Coke. I so appreciate her cause anything could’ve happened. So I’m saying she saved my life. Diabetes is a tricky medical condition and she knew just what to do thank you Alcoa Tennessee Alcoa Highway Applebee’s for having such an outstanding employee such as Van. Every time I come through I look forward to seeing her and she knows my voice. Every time I call please make sure she gets recognized. My family and I appreciate her so much.
Waited 29 minutes for food after ordering. Waitress was nonexistent throughout meal. Drink was empty, no refill offered. Waited 21 mins for check, had to ask waitress passing by for to go box. Never again!
I used to enjoy going to Applebee's...not anymore! None of the food had any flavor....the only good part of our visit was our waitress who was great and the food was cooked properly...but had no flavor at all! I paid almost $60 plus tip (over 20 percent because it wasn't the waitresses fault) for food that we didn't even finish! I will probably never go back.
I ordered the rib eye medium rare. It was cooked medium rare, but it was full of grizzle and fat with little flavor. I’ve eaten roast beef that was more tender and flavorful. I had to spit many bites into my napkin, they were inedible. I paid $20 for that! I wish I would have known I could add onions and mushrooms. It would have made it much more palatable.
The service wasn’t horrible but it was apparent that they were understaffed. Our appetizer showed up at the same time as the meal. I ate as much as I could since I was famished, but it was clearly the worst steak I’ve ever had. The potatoes weren’t horrible but lacked flavor. The broccoli came with nothing on it. No butter was offered. My daughter ordered the whiskey burger and had no complaints. Applebees is in the middle of a huge advertising campaign… I expected better. I am very disappointed.
My dad, daughter and I always go out to eat. It’s kind of our thing, & Applebee's is our thing… (I know it’s pretty mediocre but yea.) Anyway we walked in and it was a group of associates standing at the entrance, had to be at least 7/8 associates. NOT ONE PERSON ACKNOWLEDGED US. And on top of that they looked at us and didn’t say hi and continued their conversation like we wasn’t standing there. I cannot.
Stopped in yesterday early evening for dinner with my brother and his wife. The restaurant was not at all busy but the traffic seemed steady. We waited 9 minutes before our presence was acknowledged by a server. I ordered fish and chips and was immediately informed there was no tartar sauce. I said if mayo was available it would suffice. My brother ordered shrimp and my sister-in-law ordered a salad. The food arrived 17 minutes later. Silverware was not delivered with the meal and we waited another 6 inured for that. My sister-in-law was supposed to get a bread stock, but it never arrived. I never got the mayo either.. I had to go to another table for ketchup and mustard. We were never offered a refill on our beverages. In fact the server never stopped at our table to ask whether everything was ok.
At the conclusion of the eval we waited another 7 minutes and had to ask for our check. The total meal was approximately $45. I left a $2 tip and a not indicating my dissatisfaction with the service. Normally I tip 25% for passable service and have been known to tip 50% for excellent service. Upon paying the bill the server did apologise for the wait but it was too little, too late. I had heard they were going out of business and believe that this level of service may be a contributing factor. The other mystery is being out of tartar sauce. My brother is a former restaurant owner and he said he would have immediately sent someone across the street to get some from the local grocery store. It's a sad story.
Mediocre at best. I've eaten there 3 times, really bad experience each time. Small portions, meat was dry and overcooked (very thin 8 oz steaks), and everything was so over-salted it was nearly inedible. Some people seem to like this! Go figure.
I've given them a chance a couple of times a year over the years. The food is ALWAYS horrible!!! I mean eating dog food would taste better. Have NEVER had a good experience there. In the restaurant, called ahead of time, have tried all types of service and none of it is good! I still leave a decent tip although I wonder why after the fact! I'm done and will not waste my money on that garbage again!
I had a very interesting situation at Applebee's Staten Island Mall last Sunday 3/28/21. My bill came out to $35, we left a cash tip at the table. When I got home after we paid on my credit card, I was hit with a charge of $40.90. The manager told us erroneously that it was VISA who tacked on the addition as part of the 20% tip. I clearly lined out the tip area on the receipt that I signed for $35. Why I was charged an additional $5.90 is beyond me. So please be careful if you pay your bill with a credit card at Applebee's...
Tried taking my family there 3/26/2021. Was told they couldn’t accommodate a party of 5. But they had an entire row of empty tables. On 3/27/2021 we called ahead and we was told they could accommodate our group of 6 and a baby seat. We get there. Same hostess as the night before and she goes well that employee is being reprimanded for saying that and it will be 1-2 hours before they could seat us. Again she was very rude and hateful. We will not be returning to Applebee’s 4733 s. Yale, Tulsa Oklahoma.
Our meal for our date night was so disappointing. Appetizer is not supposed to be the best part. 2 drinks 2 bourbon chicken sucked. Said something but guess it is the norm. Used to eat here on regular basis. NOT NOW. Frankfort, KY.
Purchased the Two for 22 deal on that being 26 and some change. The spinach and artichoke dip for an appetizer was watery. Barely had any taste. The first entrée was the Four Cheese Penne Pasta With Chicken. Where is the cheese? I could’ve just cooked plain pasta and eating it and it wouldn’t taste the same. The second entrée was a Oriental Chicken Salad With Crispy Chicken. The lettuce was wilted. Brown on the edges.
We were celebrating our Anniversary. We ordered drinks. My water glass was dirty. I could see it looked like it hadn't been washed, inside and out. Before I could ask for a clean glass while we were waiting on our food I saw something out of the corner of my eye. I turned and it was a mouse! I got up. My husband got up proceeding to the door. The waiter was coming with our food. I told him we're sorry but there is a mouse and we're out of here. We left!
Today, July 26, 2020 I picked up an order from Applebee's Restaurant on 28th Street, Kentwood, MI. I waited far too long for the disgusting food I got. The ribs were apparently left over from a week or so ago, as they were black on the back, and the meat was tougher than rawhide. A small side note, why do they choose to put the "hand wipe packets" in with the ribs. They were the most sauce covered item in the container. I won't be going back. The service keeps getting worse. Clearly management no longer cares about quality.
Had to wait 45 minutes at front with 5 waitresses standing at front desk. Was told they were waiting on a waitress. Finally got to table and waited another 15 minutes for food. They brought it out one meal at a time. Finally got everyone’s food out and had no eating utensils. Got utensils and was asked if we wanted a napkin. Food was cold by the time everyone’s food came out. Had to ask for salt and pepper. On top of all this waitress was wearing mask under her chin. Music was so loud you couldn’t hear yourself think. Asked to have it turned down and they said they couldn’t. All this is true. At the Applebee’s on Windsor Spring Rd Augusta Ga.
I appreciate the food when my order is made correctly. I ordered an 8 ounce steak and looked to be 6. I received onions and wanted mushrooms only. I am disappointed in the service of the curbside service. I will truly appreciate if this is addressed properly.
Young lady behind the bar (dark hair and glasses) came to our table and asked us for our drink order. My husband received his iced tea and water. After about 15 minutes I asked if my drink was coming and her flippant response was "It's coming. You need to wait". Another 15 minutes goes by and I asked again with the response, "You need to wait". I will never eat there again even though it had been my favorite place. Drink specials are great, as is the food. After a hand count of about 10 people total so she was not that busy. One bad apple spoils the rest.
Today, to be more exact an hour ago I ate with my wife at this Applebee's Restaurant located in Doral FL. We ordered the two course offer for $ 26.00 including a ticket. We ordered Alfredo Pasta With Broccoli and an Oriental Salad, when the food arrived, the pasta was good, but the salad was a disaster. After stirring it, I started eating it after finding about 3 bites, which was pure topping of crispy sticks and I felt in my mouth that the only thing I ate was that. I made the comment to the waiter and asked to change the salad and please bring it with the separate topping. He told me he would call the manager, which never happened. After 10 minutes he took my dinner to bring me the same plate making it clear that he was giving me a plate of new salad completely scrambled.
My surprise was huge when I claimed that he had asked for the salad without topping and told me that the manager had cleaned my salad and that I saw that I had less topping. I was really shocked. Of course I didn't accept the dish and asked for the bill and talk to the manager who never showed up to show me my face. They forced me to pay a bill complete with an incomplete dinner and shameful attention. In the end the waiter told me that the manager did not want to change my salad because I had already tried it.
SIRS, that's what they serve at Applebee's, food made reluctantly and they probably put their hand in it and other things to fix their claim if their food is not served as it should be. Take precautions if you are going to eat at this site. I report my case to the food authorities to whom it may concern, since your kitchen should be checked to determine the degree of hygiene they have in that place. DO NOT EAT IN THAT RESTAURANT, IS NOT RECOMMENDED.
I went to Applebee’s after getting my teeth cleaned yesterday around 8pm 1/24/20 and my wife I ordered our food as usual like any restaurant. First off I should say the minute I walked in the door we saw straw wrappers and paper all over the floor so I already sensed something was up but I just ignored it and figured a party had just left. Anyways so my wife ordered a bacon cheeseburger and I ordered the 8oz sirloin steak, garlic mash potatoes and broccoli topped with grilled shrimp. Sounded tasty to me. So my wife got her burger and fries and it all was ok but not great.
Then I got my meal with another under the main plate. Kind of weird but I just ignored it. So I go to cut into my steak and it was barely even cooked. There was blood on my plate too. So I ask my waiter to have it re-cooked b/c for one I asked for a well done steak and this ain’t even close. So I waited and finally got my steak and meal back and I see they added some white sauce that covered my steak. So I ask the guy, "What’s up with the sauce? I never asked for any sauce and your menu doesn’t show sauce as being a part of the steak." He come up with some excuse saying that we thought you’d like this extra sauce. Then I said, "Let me check the steak." I cut into it and it’s still barely cooked. I said, "Aight man. It is now an hour that I have waited for food and I’m gonna need to talk to your manager."
15 minutes go by and nothing. I then wave him over and he says, "I’ll go get the manager." He come back 10 minutes later and says, "Your meal is on us and have a nice day." I’m like what???? He pays for my wife’s hamburger but never brings me another well done cooked steak. Absolutely no communication and the manager wouldn’t come out to talk. So I know what they did. They didn’t charge us b/c they wanted no proof of this bad service. Well I wasn’t gonna not let the consumer know of this and be warned that this restaurant has bad cook and horrible service and a manager that won’t deal with problems.
I will never go back to Applebee’s. It’s just not worth the chance especially when I’m hungry. I hate giving reviews but I felt obligated to review this horrible experience. From the looks of it I don’t think Applebee’s is gonna be around for much lunch if they keep going down this path. I’ll be hitting a real restaurant going forward like Outback steak house or Chili’s, etc. Applebee’s is trash at this point and highly recommend you go to a different restaurant so you can save yourself from this type of experience. If I could of put 0 stars I would of.
Tonight my parents and I went to your restaurant located in North Spokane Washington. We got there about 5:30-ish and waited for a table. We placed our drink and food order with the server by the name of Amber. As we waited we chatted and discussed the day's events. It had been about 20 minutes and still no service. A short time later my mother's salad arrived and then our Spinach-Artichoke dip about 10 minutes later. We are at about 30 minutes in to our order. Other guests have received their food and are eating.
The manager comes over, greets us and apologizes for the delay in our order. We are all understanding and continue to wait. 10 minutes later our server comes over and says that our food should be right out. 5 minute later my parents' food arrives a little on the cold side and another 2 or so minutes my buffalo wings arrive. We started to eat and our server came over and asked if I would like another order of wings and I said, "Yes please." As we are finishing our meals an order of wings comes out. The order was, sadly wrong as it was BBQ and not Buffalo. The server tried to find out what happened and apologized about the mix up and asked me if I wanted the fresh order of wings. I politely declined as dinner was over and I had to get my parents, which I should add they are in their mid and late 70's, home.
The server then proceeded to present the ticket on the touchscreen. Something my 78 year old father does not know how to use. She help run the card through the machine but gave no assistance to my parents on what to do and what buttons to push. I could not see the screen so I could not help them with the transaction. Before I knew it a 20% tip was added to the bill. This was not what my father wanted and yes obviously he hit the wrong button, granted. When the server returned he asked the server to remove the charges from his card and before we could give her further instruction she sped off and to do something. She returned with the tip removed from the card but had rerun the card and place the total on the card once again. This was something my father did not want to happen. Sadly she did not stick around, as I said before, to hear the rest of the instruction and that he was going to pay in cash.
My father told her to go back and reverse the charges once again as we had already started to lay cash out on the table in plain sight. She clearly did not understand what was happening and both my father and her became agitated due to the situation and one not understanding what one was being asked of her. She said, "So do you want me to split up the check?" My father said, "No I want to remove the charge off my card completely." She still was not understanding what my father was asking her. He, my father, said sarcastically, "No I want to put half on my card and half in cash. Just reveres the charges and get the payment off the card." She stammered and started to argue with my father and stating that "You don't have to be rude about this."
I was about to ask her to just get her manager to take care of the situation. It was at that point in time she threw the receipts at my father and stormed off. That was completely uncalled for, and completely disrespectful. As we sat there waiting for some sort of resolution to this situation, I could hear her almost yelling at her manager about what had happened. I was more than a little disturbed by this to the point where I was going to say something to the manager. She disrespects my father and then has the gall to go to her manager and chew him out. I can not imagine how embarrassed he was about everything.
The manager came over completely calm and tried to smooth things over. In my opinion he did the best he could but it was not enough. The damage had been done. Your server should be fired or at the very least placed on unpaid leave, demoted to a dishwasher and retrained on how to speak to guest and to speak to her manager. I know what would happen if I did such a thing in my profession. I would be looking for another job. Skill is important, Reputation is essential. The motto of the company I work for and it is exactly true. Our tab was $64.08 and the food and the service was not with that price. We did pay the check but did not leave a tip, as she did not deserve it nor should she be allowed to serve other elderly customers as this will happen again.
My son was in to visit for Christmas, from California, so he took me there to have dinner. They only had 2 different steaks, and mine was overdone, and could hardly chew it. They had no baked potatoes, so ordered fries that had pepper on them. My son ordered bbq ribettes; supposedly boneless. But did have bones, and slaw that he asked for certain dressing, and got none. I wasn't offered bread and I asked about it, and just got regular sliced bread. Also ordered coffee, and it took 30 minutes to get. One last thing, the waitress was someone that just kept apologizing. But never did anything about the problems.
I went to Applebee's on 12/11/2019. Went to pick up my order. When I was checking my order noticed that they put the garlic bread in top of the pasta. I ask the waitress if I could get a fresh breadstick beachside. By the time I bring my mom the food the breadstick is going to be really bad and saggy. The waitress said, "Ok here I give you the paper glass put that bread in this glass and I will give you another one!" I am like really? I have to put my hands on somebody else food. I don’t think so. She said then is going to be a dollar something. I don’t remember exactly how much because she got me so mad. Then the manager came in the rudest non customer service skills whatsoever.
He said, "The meal comes that way and we can not be asking everyone 'How would you like your meal to come? No breadstick or would you like together?'" He said, "Don’t tell that we did this wrong". I explain to him what happen with the waitress and he didn’t acknowledge nothing I said. There is something that needs to be done about that horrible staff. WOW incredible. I am so disappointed.
It’s sad when you order and go pick it up and it’s missing the side and bacon. I ordered the chicken bacon cheddar with broccoli. No broccoli and no bacon hence it’s called “ chicken bacon”. What gets me is the person checking the food. Obviously my order wasn’t checked. Call the restaurant and spoke with the manager Jeff. He was rude until I demanded some of my money back. I won’t be wasting my gas and time to go to this Applebee’s again. I took a picture but not sure how to upload it.
I had the worst experience at an Applebee's ever. It's been a while since we've eaten at Applebee's. When we entered they weren't busy. Very few people there. Had to long wait to be seated, even though 2 girls were talking at the bar. Just let us stand there, so we just picked a table and seated ourselves. Waiter said he wasn't sure that he could serve us since he was busy. He had 3 other tables at the time. REALLY. Once we finally got to order our lunch, it seemed to take the food forever to get there, not 12 mins as advertised. Food was cold, not hot. Had to ask for more sauce on my 3 cheese penne because it hardly had any and tasted like wet noodles. Husband's burger came with about 12 fries, OMgosh, and my mother's chicken was hot but her pasta was cold. She took hers home then gave it to me. Said she would never order it again. Probably will never go back to Marion Il applebee's ever.
Service was slow, food was Awful. What a waste of money. Didn't ask for the manager because I didn't see anyone there that looked like a manager and we really didn't have the time to argue with one about the meal, so we just paid and left.. I will be telling all my friends about this restaurant. Been a while since I've been to an Applebees and now I think I know why. If Marion Il is the best you have to offer then it will be a very cold day before we return to one. After our visit I now know why they weren't busy. Lousy service, and worst food ever.
Visited the Applebee's in York Pa on Sunday Nov 10th with my family. And boy have things changed. (For the worst) In the past the food was quite good with excellent service. Now It took approximately 12 minutes to be waited on with a waitress who seemed not concerned about us. The three steaks were virtually not done. Red. We ordered well done. The green beans were cold. The waitress never checked on us to inquire about our food or a coffee refill. Interesting on Sundays the place was usually crowded in the past. Today it was virtually empty. I wonder why? I don't believe we shall be returning to this establishment.
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